Reviews of Cruise Connections (Travel Agency)

Jeff Ginsberg

Great company to get a cruise from. Superb service and unbelievable value.

Darcy B

I would give them a rating of zero if I could. They are completely inflexible even in the event of a personal family tragedy. Avoid at all costs.

Kristen Flanagan

I am working with Katie for an Antarctica cruise for my mom’s 70th birthday and she is amazing. I would definitely recommend her to anybody looking to book a cruise!

Lori Sarginson

Horrible service, weeks without communication and then expect an immediate response when they do decide to contact you. The entire team is completely unresponsive

Victoria oud

Excellent

Lorilei Chung

My husband and I have traveled many times with Cruise Connections. The entire team goes above and beyond to make sure your needs are met. Any questions or communication we had were quickly responded to. We are booking our 9th cruise with them coming up and look forward to the special service that we have received in the past. Keep up the good work team!

DENNIE KWAN

Experienced

Jody Goldhawk

I have been extremely disappointed with this company. The service is the worst, they are happy to book you, but then don't tell you that you have to buy the ground transfer or you will miss your boat because the flights they booked were cutting it too close. The worst part is the travel agent Gary didn't notice this ! They also charge you for luggage on Air Canada, but when you go to the Air Canada website international luggage is free, this is a scam. Then I booked an excursion with this company and they emailed me back saying it was cancelled. They are completely unresponsive to my legitimate issues. They just want to sell you a cruise but don't want to give you any customer service.

Barb Brunton

Cruise Connections has been my GO TO agency for a solid eight years now. Sanjay is a negotiator extrodonaire. Bob and I have done two presidents cruises with Sanjay, and hear me loud and clear when I say that it was the best money I have ever SPENT!

Carol Snoeck

Terrible customer service.Was told to put deposit to save spot which I did and also to buy travel insurance which was refundable if I changed my mind as I booked in October of 2019 for trip in August 2020 . I decided to cancel trip but are unable to get my money back from insurance. I am out1400$. Be sure to check before buying insurance from this travel company as they fail to tell you this is not refundable.