Reviews of CAA Store - Brantford (Travel Agency)

Keri Forbes

Have always been served by friendly staff

Joesniff Biden

Locked my keys in my car Sunday morning, didn't realize until about 7pm. They were able to come help me out within 30 minutes on a Sunday night/evening, stellar service and the technician was awesome.

Peter Heiberg

It should be noted that this review is not for the physical branch in Brantford, but for CAA in general. As this is my local branch, I'm putting the review here. I also want to note that I am well aware that this is a large organization with many moving parts, but CAA has been in business for a long time so its assumed that they will fulfill their basic services. Now I don't normally give out 1 star reviews, if ever. But the service I received was at best 1 star. So on Saturday afternoon at around 1pm I start having engine issues with my car while driving on the highway. I take the nearest exit, where upon the issues increase and my car stalls. No problem, Ill call CAA. I call them, and they tell me due to cold weather, there is a high amount of calls and they can only get to me between my current time (around 1:15pm) and 9:15 pm. So that's about an 8 hour window for them to pick up my car. They tell me to put my keys under the doormat and assure me they will be there soon. No problem! I get a friend to pick me up and wait on the confirmation that they picked up my car, which would come through text updates and as well as a service tracker on their app. I wait all day and nothing happens. I think, well they must just be really busy. Then 9:15pm rolls around, and I have received no update texts, and my service call has simply disapeared out of the app. I thought it was strange but figured whoever picked up the car must have forgotten to update it. Monday morning at 9:30am I call my dealership to ask if the car has been delivered there. They assure me that my vehicle has not entered the dealership lot, and so I call CAA to see what they have to say. After sitting on hold for 15 mins I hang up and leave work and drive to where I left my car. It's still sitting there, unlocked with the key in it. So I call CAA to ask them whats going on and when I could expect my car to be picked up. They say they will have someone there in 45 mins. I wait an hour, nobody is there. So I try calling them again, trying to get through to the existing service calls department. Nobody picks up my call and after 20 mins I hang up. I re-call CAA, this time dialing through as a new service call. Someone picks up immediately. I explain the situation to them, they say oh how strange, yes well have someone to you in an hour. So I ask if I should stay on site or if I can leave, and if I leave will it bump my call down in priority. The representative confirms that, yes, if I leave then my call will be less prioritized than if I stay there, so I decide to stay. Finally, 2 days after my original call, a truck shows up at 1:20pm on Monday afternoon to pick up my car. So now, what can I say. This is probably the worst service I have ever received from any company. I hope you can learn how to fix your business methods to prevent issues like this and wish you well with your future endevours.

Bruce Halstead

Nice friendly service can't really complain if you need CAA they got everything you need there

Shehnaz Meghani

Great experience. Very personable and helpful staff.

Lori Jago

Such quick and wonderful service from placing the phone call to the technician who came and replaced my battery and got me on my way!

Y Na

Perfect store!

Kim L

Helpful staff but over priced trip priced

Daniel Ferdinand (WingManDan)

Excellent staff. They didn't have what I needed but they do stock a good selection of travel gear as well as their other services.

Christine Blair

Booked my Disney trip here!

bonnie spencer

Give us a great deal on spouse membership

cheryl

Fast service, no lineup. Unfortunately, price for tickets for airline flights were out of this world!

John Bradford

Open for business now! Great Service.

Noah Gerrard

Very nice deals on movie tickets, but slow service.

Melissa Evoy

Great service

A. Morrison

More travel Accessories than I excepted.

Dave

Just picked up some tickets, nice store and friendly staff.

Raquel Gonzalez

The staff were awesome!!!!

Theone1340

Good service

Amanda Livingstone

Clean and bright store. Friendly and helpful staff. Quick and efficient service. Always stop in when I'm in town.

Frank Quinto

Clean. Friendly. Slow.

George Derderian

I wouldn't recommend going there I went in there and nobody came to talk to me and I was there for a good 20 - 30 minutes so I walked out of there !!! Came back to Cambridge CAA and got taken care of if you go to the Cambridge CAA deal with Debbie she's the best !!!

Marty sayle

I called about buying a car battery and the lady i talked to was quite rude.

Lori Skye

I was never there!

Brendan Bohdanow

Horrible service. Workers act like they don't want to be disturbed.

Jean Nicholas

Thank you the great service.The young man had very good customer service very pleasant and caring and very quick .I would recommend this service to anyone. Thankyou once again.

Judy Terpstra

Roadside Assistance Excellent. Tech was on the scene within 10 minutes of call to CAA for help. Fast and friendly service in 2 minutes.

Finderskeepers

I was greeted right away. The staff are very knowledgeable and courteous. They are very helpful explaining insurance options.

Norm General

your phone service in brantford is awful

Margaret Barsi

Friendly. Many brochures to view/take. Convenient location, plenty of parking.

hughes fam

Had a less-than-stellar experience today buying travel insurance. I waited 40 minutes in order to purchase travel insurance, along with another couple, and ended up leaving before I purchased insurance, as the wait was never-ending. Even though there were two individuals at the front counter, I was still directed to the only person could apparently help me pay for travel insurance, who was sitting with another couple booking a trip. I've been to this location many times to purchase travel insurance for my family, which normally only takes a few minutes. I have no issue waiting my turn, but found the lack of customer service very unfortunate. It was confused why I was directed to someone else to wait for/pay for travel insurance, when I've always paid at the front counter in the past. Moreover, as the wait would have been lengthy, I would have appreciated being told this in advance, so I could have come back another time. I will highly re-consider purchasing insurance at this location in the future.

STEPHEN Macneil

Friendly staff. Good service. Array of gear for vehicle safety and travel.

Karie Appleby

Service was excellent

Alicia Laidlaw

Thank you for giving me directions when I forgot my phone at home. Nice people being nice just because.

Cindy Mccallum

The woman, and I use the term loosely, was not a friendly person at all. Would not smile. Would not let you ask questions. She would interrupt and say she'll answer it later and never did. Gave us the wrong papers with the wrong name. Not impressed!!

Carolyn Painter

No one ever returns phone calls!

William Watson

Friendly Staff.