Reviews of Renshaw Travel (Travel Agency)

brianna carroll

I was in Canada and really wanting to get home to Aus, obviously with the pandemic I knew it wasn’t going to be easy. Jessica Renshaw was incredible, she would look for flights every day and even went above and beyond as she called the Aus Embassy to make sure I was even going to be able to get home. She would answer my emails really quick even after office hours. She found me a flight route home that was affordable and all my flights went smoothly. This family business is definitely one to trust when handling your travel needs. If i’m ever in Canada again i’ll no doubt be using Renshaw Travel! Thank you again Jessica for all your help.

Andrew Flynn

Carly is amazing!! If you need any travel arrangement I highly recommend using her. Her creatively, service and attention to detail is second to none and it’s very apparent that she cares deeply about her clients experience with any component of the travel that she arranges. That includes the planning and during our trip - she’ll make sure things are going well and fix it quickly if not. Plus with Renshaw Travels excellent reputation, we always feel extra cared for by the staff at the places we stay. Thanks Carly!

Brandon Marshall

Renshaw Travel helped me get home from Australia during the pandemic. Due to personal reasons I had to change my flight several times. My emails were always answered quickly and flights rescheduled to meet my needs. I have had other travel agents go a bit more above and beyond, but this team is still pretty good.

Max Gatfield

Knowledgeable, Connected & Fantastic Service. Jessica and Carly work incredibly hard to ensure your trip is top notch! Thank you Renshaw Travel!

David Betancourt

unimaginable experience of hundreds year old mangroves. amazing birds. great place to relax and lovely people

Tessa Tabourel

Had an incredible experience with Carly helping me get to France to be with my fiance and then return with my husband all during the pandemic! It was an incredibly complicated time and Carly helped us immensely especially when we couldn’t board the plane home because we weren’t married yet... we had to rebook everything last minute and she managed to find us incredible flights and great deals. Thank you Carly!!

Mike S

Wow, wow, wow! Am I gushing too much about how awesome Carly and the team are. 2 for 2 amazing experiences. Life is short; get on with once in a life time experiences. Renshaw Travel is the best Luxury Travel Agency I have ever used. If you are looking for epic stays in the worlds most beautiful properties - Carly and the team are very knowledgable and their affiliations and personal connections will ensure you receive distinguished greetings, service, recognition and maybe even some gifts! We have used Carly for our stays in Australia and Newfoundland. Oh, did I mention that they were able to get us rates lower than Expedia!!!

Barry Yuan

I've been a client of Renshaw travel for the past few years. And I've had nothing but great experiences with every trip booked by the team here. Their affiliation with programs like Virtuoso, FSPP, PenClub etc provides us with lots of added benefits on all our stays. The team here are super friendly, down to earth and not pretentious in anyway. Despite being mainly a luxury travel agency, they made me feel at ease with bookings both small and large.

David Turnbull - TurnFit

This is the very best luxury travel agency we have ever been too. Our company recommends anyone looking for luxury travel come here. This family run business truly cares about you and your needs.

Nick Parnell

Costa Rican Honeymoon: I have been working with Carly and the team at Renshaw Travel since 2013 when Carly first booked the honeymoon trip for my wife and I to Costa Rica. Every trip detail was planned immaculately from flights, to the hotel accommodation at two of the best resorts in Central America, to the transfers between destinations – the entire experience was first class. Carly worked with us to determine the things that we liked and did not like down to every last detail so well, that our trip ended being the most perfect adventure and getaway that we could have asked for. Since then, Carly and the Renshaw Travel team have worked with us on other trips, including helping us determine the perfect accommodation for an upcoming trip this summer. Carly is very knowledgeable, always knows the right questions to ask, and provides what I have found to be, excellent advice. I trust Renshaw Travel to plan any future trips that we will be taking, and recommend this company fully to anyone who would like first class treatment and experience. Happy travels, Nick

Louise Kim

I can't say enough great things about Jessica (Jessy) Renshaw at Renshaw Travel. She is so organized, on the ball and provides amazing customer service. She has access to wonderful benefits with all the top end luxury hotels. Whenever I email her, she responds so quickly and not only answers my questions, but then goes one step further and provides me with further suggestions/information. We recently traveled to Prague and she found us an amazing hotel and was able to offer us so many added benefits for no additional cost (upgrade, free buffet breakfast, food/spa credit etc)...but what was even more thoughtful was that we were celebrating our 10 year wedding anniversary without the kids, and she arranged to have a photo of our kids framed in our room when we arrived. Jessy definitely provides exceptional customer service and provides a lot of value when organizing/booking a trip!

Clark Barry

I was referred to Renshaw by my Chiropractor and I am so glad! I contacted Carly and received very quick responses! She was quick to share some of her travel suggestions which was really nice compared to booking anything online. We ended up staying at the Four Seasons in Whistler and we loved all of the perks provided by Renshaw! AMAZING SERVICE! Would HIGHLY RECOMMEND!

Rena S. Lawlan

Five Star

I Levitt

When I began thinking about travelling to Europe it was a bit overwhelming at first. All the options and places to go with only so much time to see it all. I sat down with Carly Renshaw, one of the wellness advisors at Renshaw Travel, and was able to create a custom trip that I will remember for years to come. The hotels, restaurants, transfers etc were all spot on. Wherever I went, I was welcomed with open arms as the Renshaw reputation with the on site hotels proceeded me. If you are looking for a luxury travel advisor and an amazing 5 star vacation, then I would highly recommend Renshaw Travel. They have been doing it for over 50 years and you can tell with their relationships they have around the world.

Jennifer Manning

Fantastic experience with Carly at Renshaw Travel. She and her team have helped us, twice, with a complicated booking to Australia and even in these incredibly hectic and uncertain times have been extremely responsive. Highly recommend.

Vincent Tan

We have been very satisfied clients of Renshaw Travel since 2013. Carly Renshaw has arranged many trips for us to Europe, South America, and more adventurous destinations like Antarctica and the Arctic. The Renshaw team has the deep contacts built over the years with hotels, cruise companies, and tour operators to develop imaginative itineraries for us and help resolve the inevitable wrinkles that pop up from time to time. They also have the experience to anticipate other possible problems before they even come up. A personal touch we've always appreciated from Carly is that she checks in from time to time while we're on a trip to make sure things are going OK.

A Wilson-Linley

I was so lucky to have found this travel agency when searching online for deals for Four Seasons Resorts. Even though I'm located in Ontario, I dealt with Jessica Renshaw over email and the experience was first class. Her responses were prompt, helpful and professional. She made planning a last minute family trip to the Four Seasons In Disney World a stress-free process. Plus, the agency's status with the Four Seasons meant extra resort perks that were much appreciated. So was the tray of chocolates from the agency that were delivered upon our arrival as well as the follow-up from Jeasica to ensure our experience met our expectations. I will definitely book my next luxury vacation with Renshaw Travel!

Troy Ross

We booked a trip for my parents to go to Mexico and they were not happy with the resort due to many reasons.

Linda Semlacher

Don Jr is an attentive and great travel agent. He goes the extra mile to help.

Ryan Somerville

We used Renshaw Travel to book a stay at the Fairmont Pacific Rim for a quick getaway. Carly made booking the stay very easy and was able to get us everything we wanted at one place. We will definitely be using Renshaw Travel for our getaway.

Jocelyn Hill

We have had two overseas trips arranged by Shane Maddaford. They both worked out very successfully. We enjoyed the planning of them with Shane and appreciated his advice, attention to detail and pleasant personality. We would recommend Shane and Renshaw Travel to anyone. Jocelyn and Walter Hill.

Bree Stanlake

Carly and Renshaw Travel was amazing. We were in South Africa when Covid-19 hit, and had to change our flights to come home early. Carly was available by phone and text throughout the entire thing, and easily changed our flights with no additional fees. She was informed, helpful and incredibly responsive throughout the entire trip. I highly recommend Renshaw for all travel bookings!

Patrick Sails

Very friendly & knowledgeable staff, and Zook is such a good boy!! Can't wait to visit again!

R L

We had Carly’s help with our wedding hotel bookings at the Four Seasons and travel itineraries booked and so glad that we used Renshaw Travel. We couldn’t have done it without her fantastic customer service and attention to detail for all our guests. She really cares about her clients and goes the extra mile to make sure that everything is perfect. Renshaw Travel gets you all the extra perks and special treatment that you normally wouldn’t have just booking online. So glad to have had Carly manage the details and many changes during the pandemic. Thanks again Carly!!

Maureen S.

This is one of the best, if not THE best travel agency in Vancouver. But the agency is only as good as the individual agents who work under their name. My family and I as well as extended family have had the good fortune to link up with Shane Maddaford. Shane is a true gentleman and a first rate agent. For the many years that I have had the fortune to have Shane arrange all our business and personal travel, we have been nothing but delighted at what he has done for us. He not only met our expectations, he went above and beyond and consistently exceeded them as well as remembering details that we had long forgotten about. This is what makes a truly professional and competent travel agent. Shane - you are truly appreciated by all of us and your sense of humour and helpfulness with all of our travel has meant a lot. I wouldn't go anywhere else if you want excellent service! Thank you!

Elisaveta Panchenko

Called randomly cause needed to book a ticket. The guy named David, not sure (#second ex.) . Rude, no explanation. Literally said 'by bye, I gotta run here'. Not sure if he is in the gym that he is too busy to do his job but at least a short answer on my question could have changed the scenery. 0 comments guys.

Conrad Nemeth

In the days of online bookings this service stood out for me remarkably. We were able to book a local weekend in Whistler at the four seasons in the peak of covid with a variety of perks (room upgrade/free breakfast and 100 dollar credit) that Carly Renshaw got us through her connections, at a substantive discount to booking directly online. Definitely give them a call for even weekend trips!

Aidan Murphy

Staff was incredibly helpful to pull together the loose ends in our trip. Although we didn't even book a ticket through them we stopped by on our way to the airport with some details in our ticket that we were unsure about. The helped us right away and we weren't even charged for the service. These guys know what they're doing and have lots of experience in the service they provide. Thank you Renshaw we will definitely book our next ticket through you.