Reviews of CAA Travel (Travel Agency)

Kajan Kamalanathan

Good people,excellent furniture

Henry Li

Good price and service

Wajid Shaikh

Because of Covid service rather mediocre.

Peter Galea

I will not be renewing my Truck/Car/trailer insurance with you!

Don Natch

Excellent results. Alicja was great to deal with.

Jo Go

Fri Feb 1st 2019 - I had parked overnight in the 58 Richmond Street Green P and went to work at St. Michael's Hospital. In the morning my car would not start in the -18 degree Celsius cold weather of the garage. I called CAA around 7:45am on Feb 1 2019 for a boost and charge to my battery. The person who showed up from CAA 30 minutes later did a battery check and said my battery had low voltage and would not start if he were to attempt a boost. He then offered to sell me a battery, but did not try to boost my battery or charge it at all. When asked why, he insisted that the battery would not start. He said I would have to tow my car out of the garage, and I would have to call CAA back to arrange a tow. I went home and went to sleep. At 3pm I tried to arrange a tow with CAA, but no one picked up the phone even after 50 minutes. So I used the app to schedule service, and had a tow guy call me 10 minutes before they were to arrive at 4:50pm to say I did not put the address in the app properly. He did not show up. I scheduled another service request and the app said I would get help at 5:40pm. I went to the hospital before 5:40pm and waited. No one showed up or called, and the app remained active. I finally called someone who was referred to me at 8:00pm and he came and boosted and charged my car with no issues, and I was able to drive it to a repair shop. The cost of his service was $150.00. He told me the boost and charge could have been done in the morning by the first guy CAA sent had he known what he was doing. I would like to be reimbursed for the $150.00 I had to spend on the 3rd party person who knew how to boost and charge my vehicle's battery. I also received a call from a CAA tow person at 10:00pm asking me if I still need service because the app said I needed service! I explained to him that the app said I was to get service by 5:40pm. I had waited at the hospital across the street from where I was parked until 8:00pm and I had to take matters into my own hand and get a 3rd party to help me. Then I received a call from Alexa-AHP from CAA at 10:10pm. I explained the entire day's situation to her and she was very sympathetic. My entire day was wasted, and my membership for nought because the morning CAA guy was more interested in selling me a battery, instead of boosting my vehicle's battery. He is a young Trinidadian-Indian guy. I am also Trinidadian, and it is surprising in his camraderie with me that he would neglect to do his job properly. Had he checked, as the 3rd party guy had, he would have seen that my windows had power, the lights came on, and since the stereo worked, the battery probably had enough power to start. He should have tried to boost my battery and not been so sure of himself. I am thoroughly disappointed in CAA for the lack of quality service. This is not why I pay for a membership. I pay for the insurance of peace of mind, and now I don't have that peace of mind. There will always be extremely cold winter weather in Toronto and CAA has to do much better.

Ariane Santos

Excellent

Ayman Manasreh

Very good price

Imran Mursleen

So ordeared caa at 8 pm was told 10:55pm tow will arrive at 11:30pm call waited tell 12:30am finally anwsered and was told at this moment 7am might be when the two arrives by sharmish employ number chyd

Diego O.

Good company, their travel coverage is quite decent.

Bill D'Angelis

My wife and I booked our very first cruise with Patricia from CAA and it was a total mess. We contacted her in the morning, however she advised us right away that she had to leave at noon because she was going on a cruise herself. I guess at that point I should had asked to speak with another agent. Patricia advised us that she could not assign us a cabin as yet because it stated Guaranteed Room and would take care of this when she returned from her cruise. After checking into things myself, I called her Thornhill office and spoke to another agent who booked us a aft cabin because at this point there was nothing else available. I was informed because we paid in full right away, a cabin could have been assigned to us immediately. Patricia also told us not to call her once we booked and paid in full, but just to email her as she was so busy and not allowed to speak on the phone. Patricia had also booked us a (cruise ship arrived back in Miami at 7:00 am and our flight wasn't until 9:00 pm) flight to Miami and back, but at horrible times. When on the cruise I emailed Patricia and asked her to see if we could get a better flight time back to Toronto and even advised her we would be willing to pay more if that`s what it took. She emailed us back stating there was nothing available. I called Air Canada myself immediately and to my surprise booked a flight at noon back to Toronto instead of waiting 9 hours...I don`t believe she even called, there were empty seats on the flight. She told us...she went above and beyond to help us because she emailed us our documents, I just had to laugh at this point. I know when we travel next year, as we have been to many resorts, I'll be using a proper travel agency, not Patricia at CAA in Thornhill. Regards Bill

Susanna Ng

Peoples are helpful. They provided maps and books for travel. They suggested what we have to plan before we go.

eric thornburg

Drove there to pay for membership after checking online to see if they were open and of course I was wrong. Not opening till June 26th. Should check their listings and update

N.

Excellent service, thank you very much for your help and assistance!!!!! Yesterday we had a flat tire on a highway, far from home. CAA came to rescue very fast, delivered the car to our shop from Burlington to Toronto and got us home also. We are so grateful. Not sure what we would do without CAA! God bless you CAA guys!!!

Johnny Buttarazzi

Extremely unlawful, they don’t follow Ontario’s laws for insurance and make their own. Will be taking this up with the proper channels, my advice stay away and deal with proper insurance companies you’ll save yourself a lot of headaches believe me