Reviews of FlightHub (Travel Agency)

Peter Mankowski

Quick response. No drama purchase.

Melinda Honeychild

very user friendly website. easy to book and it did give me lower prices than i could find on other travel sites. i will use them again.

Miguel Gonzalez

Ok. A few flaws handling refunds, credits due to cancelations (Covid-19) but finally resolved. I have a credit for the future o refund but I'm satisfied

Alicia Crawford

The reason I’m giving 4 stars and not 5 is because if you cancel it’s a hassle trying to go through the airlines directly for either your refund (which 9x out of 10 you don’t get) OR your flight credit. However, other than that I love it !

Gia Loc Tran

Excellent prices of Air Canada and Lufthansa (round trip June 2022) flights from Montreal to Paris and Paris to Santorini (Greece) ! (I already bought several flight tickets in the past 10 years from FlightHub) Recommended ! A+ score !

Alan Scott

I have tried repeatedly to get a refund following just flys directions. Was turned down. Time to go public case 56626

Michel Kardouss

Very bad customer service. Booked flight and was cancelled due to covid-19 and they did not reimbursed my money or book me another flight they just stole the money. Not recommended. Please be careful

Charlie Dela Cruz

I like how you can find great deals and awesome ✈️ Flights to choose from on flighthub. I highly 100% recommend this site for awesome prices.

Laura Catalina

Great findings, quick and safe. Everything you need for an instant booking.

Chilliwack Dance School

Booking is easy, as the platform does it all for you. No redirecting to the airline.

Wes Anderson

I've used FlightHub a few times and never been disappointed. Customer Service was very helpful last April when covid impacted my flights. This latest booking was smooth and efficient, as well as good value. I would recommend FlightHub to anyone looking for good value and good service in booking their next vacation.

Mohammad Qasim

Please THINK AGAIN before you get yourself into a lot of headache! FlightHub has the ABSOLUTE WORST CUSTOMER SERVICE on the whole planet!!! I have not been able to reschedule a flight in 3 MONTHS, have made multiple FOUR-HOUR CALLS (you have to wait that long to speak to them!) and have had to wait for another hour to request and implement the change for which I HAVE BEEN CHARGED --- ONLY TO FIND OUT that none of those changes are actually implemented while I am ROBBED of my money.

Hani M Zakhem

My flight and airline was changed from Air Canada to Lufthansa and Flighthub failed to notify me. They also don't allow you to contact their agents and instead force you to listen to automated voice messages that have nothing to do with your issue

Splashwalk Edmonton makeup company

It was a great $$, but first class doesn't mean all the flights are first class.... so that was kind of sad... some of the language was a touch confusing, and I don't see the point of spending $20 each ticket so that I can 24 hours to change my mind.... Then another $75 each if I need to change the dates after that.. Kinda seems like a money grab, especially during covid, when not many people are flying :)

Sylvia Colley Ewing

I cancelled a flight the very next morning after I booked my flight. I called as it was taking awhile to receive my refund. I continued to receive email asking me for more information which did not make any sense. When I called it was very challenging to get someone on the telephone nor did it give you an option to speak to someone. After hitting a couple of numbers I was finally connected to someone who after a lengthy conversation said I am not entitled to a refund or a credit because the sale was over. What sale and what does a sale have to do with a refund! This was wrong and unacceptable customer service. I don't know why anyone would think it is ok for a customer to lose $820, yes $820 gone after cancelling a flight in less than 12hrs! After pushing she said she would put the request through again. I am still waiting for my refund on Sept 30th. I will never use Flight Hub again!

Bashi jean claude

Useless customer service, you can not talk to any person for any change of date or cancellation.

Azad Ismail

After booking a trip and paying for it. I saw that there are other flights available, which will reduce the transit time with the same airline. I tried calling them several times, waiting for hours, but no response. If I want to change online I will be charged penalty for which Flight hub or the airline is responsible. This is not fair at all

Jayantha Bandara

I checked with 6 different websites to compare the cheapest air tickets and found Flight Hub was the best. In one site, I found a price less than the Flight Hub and finally entered my Credit card details too to book the ticket. Immediately, they increased the price by CAD 125 and fortunately I was managed to cancel the payment. Again booked through Flight Hub and without any problem, everything went through nicely. I got the confirmation right away. This was not the first time I book through Flight Hub as I usually go through this. They are very professional. Please be careful when you deal with little bit of unsound websites.

Claire-Ly Lee

I have been using Flight Hub several times and found their help and flight information and booking very helpful and easy. I would always recommend them and their service.

David Thompson

Very pleased with my FlightHub experience, normally use Expedia but Expedia was down so I took a chance on FlightHub and am glad that I did

Suzy Qew

Very easy to use this site, which is such a relief. I find most airline sites glitchy and confusing. Thanks for he great experience = )

Jerreh Saidybah

I have always booked my flights (domestic and international) with flight hub since 2015. I recently travelled international, but about a week prior to my return, I have been trying to reach flight hub multiple times but they put me on hold for no less than half an hour and most of the times over an hour. I arrived in YUL airport and I have now been staying at the hotel for 4 days now due to the mandatory stay until I received my Covid19 test result. Well, I received a negative result in two days and I have been contacting flight hub since I entered Canada (Friday July 9 2021) and every single time, they give me the run around and every agent I spoke with tells me something different. I am STILL stuck at they hotel and I cannot return home due to their incompetencies and inability to fulfil their work. Never will I book again with this company and I hope that no one else does. Last agent I spoke with told me that they’ll call or email me within 24 hours, well, it’s been more than 24 hours and still nothing. I call and no one responds as I am placed on hold for 1 freaking hour. I don’t know what to do anymore, but I have to get home in Edmonton.

Pascalyne N. Kabongo

Had a bad experience with this agency. I won't recommend it at all.

Zoulfaccar Khafajy

Once they sell you the ticket you're done, you're finished, so my advise to you: STAY AWAY FROM FLIGHTHUB THEY'RE SCAMMERS!!!

Melinda Peters

Last year I had booked a flight, that got cancelled due to Covid. Friends of mine had also booked flights, however because of the AMAZING service of Flight Hub, I was one of the only ones who received an immediate refund. Their website is very comprehensive, easy to use, and manage flights. For years I've been using Flight Hub, and find they have the best prices, while not compromising on service. I definitely recommend booking your next flight with FlightHub!

ed harman

This is a scam, ripoff site. Avoid at all costs. They booked my flight on different dates and wanted to charge me $150 to cancel my flight.

Sunshine Felene Laborte

So far the best site to book flights with. Flighthub is the only agency i book my flights with because flights are affordable and although it may not be the same for everyone since it is the pandemic there are lots of options to choose (in case of any changes in your flight) from which are really helpful for customers. The reason I deducted a star is because the refund takes about 12-18 weeks to go back to your bank account. It was also very easy for me to access my refund request/status online.

Zoran Koracin

FlightHub is a very good site when you need to travel and look for a plane ticket, a hotel, to rent a car. There is only one small problem and that is that FlightHub is part of a big scam that has been agreed with the airlines, as well as how to legally put its hand in the pocket of every customer. I have a surgery scheduled for June 6 in Toronto and four days ago I regularly bought a ticket through your website. After two days I received an email and a notification from the SWOOP airline that there is no flight to Toronto on June 6 and that they offer me to exchange the ticket for June 7 or 5 or the option to buy a ticket via west jet which is 100% more expensive than the original ticket price and to fly with the same plane I bought the ticket for the day before. I can't change the day of the already scheduled operation and I am forced due to unscrupulous airlines and websites to pay my trip $ 450 more than the original ticket. Every day thousands of people are deceived in exactly the same way and customers are not able to protect themselves from such unscrupulous fraudulent companies as SWOOP, FlightHub, WestJet and everyone else. Zoran Koracin

Hussein Alkhafagy

My flight was canceled and I couldn't reach their shiiiity customer support ???????????????????????????????????????????????? to get my refund. WORST COMPANY TO BUY FLIGHT TICKETS ????????????????????????????????????????????????????????????????????

Susan Jordan

I needed to come home from my trip earlier than previously booked. I reached out to Flighthub's customer service number for help since I was not able to do it myself online. The young lady that helped me was Shymaa and I could not have asked for a more pleasant, helpful, empathic and knowledgeable person to assist me with my problem. If only all customer service employees were as diligent as she was to help. I couldn't be happier, thank you again. I hope you get to enjoy your holiday off, Shymaa. You deserve it.

Myra Tremblay

DO NOT BUY YOU TICKET THROUGH FLIGHTHUB. They basically stole 900$ from me. After COVID hit I was eligible for a refund. 13 months, of calling, talking to dozen agents, telling me I will receive the refund within 72 hours, then received nothing. They did that MULTIPLE times. Calling, waiting for HOURS. “A supervisor will call you back” then ...NOTHING. Calling back, waiting, and hours of listening to them promise the same lies. They push you until you give up. It’s so upsetting and disappointing to see companies literally robbing people off that way. I will repeat : never book through Flighthub.Shame on them for stealing people that way

Ostap Vrublevsky

Site offer Manulife trip cancellation and insurance policy at exorbitant price stating it may provide coverage for COVID-19 diagnosed illness but in fact they are absolutely not. DO NOT BUY THIS POLICY. If you diagnosed with COVID before flight they do not cover NOTHING. Flighthub is luring customers into not honest insurance. This misguiding statement should be taken down.

Saeed Mohammadiun

The online reservation system sounds very good. However, they customer service is not very responsive these days due to COVID 19!

Tony Webster

I booked a fare and paid for it online. The confirmation number that was provided was incorrect and had to spend many hours to correct it. My main complaint is that I was unable to reach anyone at Flighthub for help.

TJ

Does the job but could improve the website. The filtering feature is almost completely useless, you can unselect a few airlines or choose to fly nonstop, the results refreshes, and yet the airlines you didn’t want to see is still there dominating the whole first page. What’s the point of offering an option and still get unwanted content shoved in your face anyways?

Bruce Gill

Unable to buy insurance even when receiving notifications to do so.

Kacey Curiston

NEVER BOOK WITH THIS COMPANY. I bought flights 6 weeks before departure. Due to COVID the travel restrictions in my area changed... I suppose I still could have boarded the flight, it was only domestic, but out of safety for others I figured it was responsible to cancel my travel plans. 4 weeks before the departure I put in a request to cancel my flight, which has a $75 fee, and you're supposed to get travel credit for a future date. OK, no problem, they charge me $75 and send a notification that the cancellation is "pending." I keep checking, every day, it is still pending up until and including the day of travel. I try emailing, calling, searching the website. There is no way to contact a human! Literally its just a program that connects credit cards to real airlines! You call the # and it says: go on our website to book a call back with an agent. THIS OPTION DOES NOT EXIST! So now its been 2 months since the day of my flight and almost 3 months since I cancelled it, and I finally get an email that my request for cancellation was DENIED! Not only did I submit with plenty of time, but they kept the cancellation fee for a service they did not provide! This is THEFT. You cannot charge someone for a service and not provide the service. Oh the automatic email also said "we tried contacting you via telephone"... NO they did not, I had my phone on me at all times, no missed calls. I never entered an extension because its a fricken cell phone. The links in the email just take you in a circle of their online "help" centre... so you can pay for more things they won't honor. This business should not exist. Pay the extra $20 and book with a real company or airline. No one works here, support REAL COMPANIES with EMPLOYEES.

Special

HORRIBLE! NO one to assist you after notifying you of Westjet changes; Flighthub directing you to Westjet directing you to Flighthub. Left no travel plans and no money back

Kayla Lynn

I will never book through flighthub again. Not only were we forced to use our credits during a pandemic, the rest of my family who could not travel just loses their money now. No extensions no nothing. Even after WestJet announced they would do refunds, flighthub didn't even try. So many people have lost so much during the last year and they have zero sympathy for it. All they care about is getting your money. They also charged me 80 dollars on top of my credit even though all flights listed with the same dates were actually LESS than what my credit was. Not to mention they tried to charge me more than a new ticket until I got upset. Don't use them. Don't even use them with insurance. They destroyed our chances of a refund through insurance when they gave us a credit. If you book early enough and pay attention to the flight sites themselves, you can get the same or a better deal. Fix the way you treat your customers you are going to lose a lot from what you did with this Pandemic.

Diana J Scott

The website gives the option of talking with an agent. This is completely false. There is no agent to talk with. There are only leads to articles and, at the very end, after exhausting all your options, it allows you to fill a form that someone will likely just proceed with - even you if have a question. I MAY want to cancel my flight. The website says to register on the airline's website - but the number is not accepted. Do I have a real ticket or not? How do I get it? Why doesn't the number work? Do I have to wait until the day before my flight? That is not acceptable. What if all the flights are booked and I miss my conference? TERRIBLE TERRIBLE TERRIBLE that people can't talk with anyone. SHAME.

Douglas Weissman

Super simple. Super straight forward. Easy to use. Helped us get our dream vacation with the first step, getting our flights.

A R

Be careful when you buy tickets from Flighthub. I just lost $2100 with them because my flight was cancelled and they wouldn't refund me or let me book at a better time when we will all be able to travel with less restrictions. I was also not able to book a less expensive flight even to the same destination and airline, they wanted me to pay extra $ to reschedule for a date I won't even be able to travel. You're required to book something of same value or more value, if not your credit is unusable. They also wanted me to pay the new tickets which cost more money BEFORE they could tell me if that new ticket would be cancellable later on if I can't travel. It's not the first time I have issues with a travel agency, but so far this is the worst experience I ever had. In my opinion, I suggest you to really think twice if you plan on booking with them.

Jane Dame

They kept track of my searches and gave me an awesome deal on a return flight in days of my search.

Rossy Mayoral

I bought a ticket in September, they canceled my flight and the only solution proposed was refund. Now I have to pay the double of the price that I already paid and I will get my refund in 20 weeks’!!!! Worst customer service

Babak Ak

Unlike many travel agencies that I purchased tickets from before, I had a couple of pleasant experiences with FlightHub. I received quality customer service when things went wrong. They were responsive and helpful.

Robert Vincent

Never booking through this website again. Horrible service. I booked while confirming that the tickets can be changed and now they say that i didnt read the airline policies and its my fault when they confirmed i could. Dont use this website if you can

Carla Ramos

On July 16th Travel Advisory Canada issued a travel advisory not to travel to South Africa due to the escalated violence. We reached out to Flighthub who cancelled the flight and informed us that we would couldn't get the money back for the travel insurance but we could get a credit for $850 placed on our account. An email confirmation was going to be sent to us. I have subsequently called over 6 times to get that email - I get everything from no records were captured to will call back and they never do. It is now over a month that I am trying to deal with this and now they say it is not refundable even though there is a recording saying that we were going to be refunded. The agents simply do not want to help or even transfer you to anyone else. I simply would like answers as to why the change. Customer Service said there is nothing they can do and are not willing to help. I used to use Flighthub all the time but if this is how they treat their customers then I am not sure if I want to be a customer and you should think twice about booking with them too.

Larry Dennee

Booking was quick and easy but trying to talk to a live client service rep for support is next to impossible. I am not a seasoned traveller and I arrived for my Ottawa to Toronto flight 40 minutes early but I was unaware that I needed to check in for this Flair flight no later than 45 minutes for departure. Flighthub did not provide this info in a readily available manner. ie there was no instruction or warning to do so that I could find. This info should be highlighted and obvious when confirmation is sent. It was not. I tried desperately to contact a service rep from Flighthub and Flair airlines but it was in vain. I was unable to get connected to anyone. As a result I was not able to board and not only did I lose my fare but I was unable to attend a funeral for my wife’s father. Customer service for both companies sucks!

William R. Barber

My experience on booking my airfare is superb. Its quick, easy, and detailed. Thank you. I will use you again on my next flight.

Dai Dai Emwindaru

Been using this site for years. I have never had an issue. Prices are also good.

Jayforce Toronto

If i could give negative stars i would give -100 stars!!! We have called many many times because Suning cancelled our flight and you sent us an email to get in touch with them. We have called them several times and every time they tell us because we booked with flight hub we need to speak to you for the refund. We wait on hold for hours on end, sometimes even get hung up on after several hours on hold. Ridiculous! Then once we get lucky to speak to someone not 1 person that works for flight hub can even give us the simplest information. Nobody wants to give us our money back. I never cancelled the flight and I paid flight hub the money (even bought the stupid extra insurance that legit does nothing clearly) So flight hub should be happy to issue a full refund but no they are trying to scam our money. Complete joke of a company. 4.5 stars on google ha! Must be nice to bribe people for fake google reviews. Literally the worst company out there! Book through a travel agent folks and not through this joke of a company! Give me my money back!

les freres jean rene

It was incredibly fast to find a convenient flight

Mehdi Abedzadeh

without a doubt, the worst customer service experience I have ever had. We booked with Flighthub but it was cancelled due to Covid and we were told numerous times by agents that we can get a refund but no action on their part for over a year. We cannot reach ANYONE. No one answers and no guidance on the website. We were told to contact them directly but there are no options to do so!!

Philip Siverns

When talking with the rep she was abrupt and did not take the time to fully explain details. Finally got the flights booked but found several errors in the info flighthub has. I have tried correcting the errors on line a couple weeks ago but the corrections are "still pending". So far I haven't been able to talk to anyone at flighthub to get these errors corrected.

trvlr34

I use FlightHub for the majority of my trips. Their website is easy to use, especially for booking multi-city trips. Their prices are almost always lower than other websites. When I have encountered problems their customer service team answers quickly and has always been able to resolve any issue I have. The best flight booking website!

Leslie Woods

I almost use FlightHub exclusively for booking all my air travel - I appreciate that they source options for different air carriers providing me with different flight times and pricing. On the occasional times that I've needed to speak to Customer Service, they have been helpful and pleasant. I saved over $400 on my return flight this time. Love you FlightHub!

Sherryll-Ann Alexander

If I could give a zero rating I would. There is no customer service, not to mention no communication when flights are changed by the airline. The airline confirmation numbers they provided did not work at all! I was on hold for over one hour, then tried to send an email and there were too many options. There was no space to explain your problem to have it resolved. I ended up having to call the airline directly to make changes. The airline changed my original direct flight to 1 stop on 3 different occasions and flight hub DID NOT send me notifications of the changes at all. I'm very disappointed with the absence of service and modes of communicating with customer service are poor and not user friendly. I will never use or recommend flight hub again

Lm Curtis

Great app. I was able to book a flight at a good price in just a few minutes. It takes you step by step through the entire process. I would recommend it.

carlos caballero

i have now booked 3 vacations and gotten the best price and possible connections very happy with this site ,i would recommend it with no hesitations

Amor Fati

Easy to use . Haven't taken the trip yet. I hope all goes well at the airport

Life’s Random Adventures

Quite easy to to book, flight connections were reasonable considering that its pandemic time…

Etienne Lurol

There is a lot of things wrong with this company and its subsidiaries (Voyages a la carte). I am extremely disappointed with the services that they are providing when I tried canceling my booking. The agents are kind and caring but they are unable to accomplish anything. When they say that they canceled my booking, another agent calls the following day and tells me that it hasn't been canceled and they pass the issue or blame someone else (like my bank, or their management team, or the airline). The problems are never resolved. Over and over again. I have called a total of 28 times now. Sometimes they call back with no additional information. I keep on getting put on hold and nothing is being done. Sometimes, their call-backs are at 2 AM (twice). I will never book again with Voyage a La Carte or with FlightHub again. Not worth the hassle. 0/10!

Sophie Caron

If there was a rating of less than one star I would choose that! I booked a flight to Ottawa from Calgary, then made plans, purchased connections and a holiday package from another company, based on my arrival time in Ottawa. My flight was then completely changed to an 8-hour layover in Toronto, having me arrive the next day. This is NOT what I paid for, and it has now ruined my holiday plans, costing me much more than the initial cost of the flight. I waited on hold to speak to an agent for 4 hours only to be cut off! I cannot believe that such changes are allowed without giving the traveller an option to accept the change or cancel the ticket for a refund. The company holds the customer hostage once they have the booking. This is not good business practice, their customer service is far below par, and I would NOT recommend this company to anyone. If FlightHub is willing to contact me and do better, I would be happy to listen to what they have to offer, but for now, FAILED!

Denise Fox

FlightHub was easy to use, all costs are in CDN dollars. Found a great deal for my trip. They provide you all your travelling details in one quick location. Will use again!

ARSLAN MALIK & ASSOCIATES

Still haven’t received refund for a flight booked in October 2020. They showed me a receipt of funds refunded but no refund yet. 12 months later they are still continuing their investigation. I submitted my statements showing no refund about 4x. Fraud.

Ruby Malik

A great experience in getting the best deals on international flights. It shows a lot of options and also the alternative dates with cheaper deals. What I like the best is the ease of use. It is very user friendly platform. Flighthub has been my trustworthy source to book travel for many years. Keep it up!

dorcas gyamfi

Very good prices and professional customer service.

TAKE A WALK WITH ME

These people are quick to take your money and when there's a problem all they say is call the airline directly... so they just take your money and leave you to figure it out on your own calling all over the place. Worst company to book with.

MaFer S

I bought my tickets on Cyber Monday and I noticed double charges on my credit card. I called them right away and the lines were not open to call. After 3 days and close to 2hrs of waiting on the line I was able to speak with someone. The first thing the Rep said it was past the 24hrs so no refunds were allowed, she didn't even hear what I had to say. After I was able to explain what happened they saw two tickets were purchased for the same person. They first tried to blame it on me but its not possible to buy 2 tickets for the same person. After requesting to speak with a Manager, theyvdecided to look into it only to find out it was a glitch on their end, but hey were refusing to cancel and provide me with a refund. Finally after discussing everything they agreed to "try to get a refund fron the airline". After waiting for 30mins to determine what will happen, the call ended. Needless to say I've been contacting them to see where the refund process is at. Still no answer.

Karen Lebron

I had to cancel my flight and, yes, i waited on hold for nearly 2 hours, but the woman who took care of me was super helpful, kind and understanding.

Chris Schwartz

What you book for isn't actual cost after booked with flight carrier !! Not impressed ! And I booked over a month in advance and was $600 difference from summary price and what I thought I was paying

Jeffrey Witherall

Very easy to use. Always my go to website to check for the cheapest flights available. Thank you

Kancho Velikov

First time I'm using the service of FlightHub and I'm so disappointed. Before even having a complete experience. I don't want to imagine what would be if there is anything else in the future. The status of my booking shows they are processing refund request with the airline, although it's not the case. I've never requested refund but just checking overpaid transfer. So now the time of my flight is coming and I don't have clear status of my booking and no support after 3 times 3-5 hours on the phone. And it's 10 days now with no change!

Sherrie Wooden

I needed to change the flight I had booked and this site has absolutely no provision for this. It does have a place to click to change or cancel a flight but it just set there, unresponsive. I finally contacted the airline directly and it was taken care of immediately and saved $878.00

Erika Del Greco

Never again in my life I will book a flight from a third party application like Flighthub. My flight has been delayed, I consequently lost my connecting flight. The only option that Flighthub booking interface is to Cancel my flight with no refund, no guarantees, no idea or what you will expect. I have been trying to contact their customer service and been on the phone for 2 hours. Scheduled call backs that never come back. I will probably get a reply that I will need the reservation ID so they can look into it... then disappear in the dark again! Legalized SCAM, that's what it is. Thanks for nothing.

Maria Kiernan

Just finishing booking with them. The airline issues the tickets with the wrong passport number. We can not get anyone in the phone or on a chat to fix the issue.

Gulcci Siu

First time with Flighthub! Booking my reservation was easy and simple. They have the best price overall, I’ve been browsing a lot of websites like this one but I didn’t feel secured. Taking my flight in 1 month so we’ll see how this goes.

Layth Jato

I appreciate FlightHub ease and professional service. What did not make me chose less that 5 star rating is the fact that they had all these added charges for cancellation protection. It is a low amount that they could have taken as part of customer satisfaction and loyalty.

Alena Media TV

FlightHub is My favorite agency. I am very satisfied to booking with this company. Fast, reliable and professional. Redie Nerayo

Dianne Tremblay

Searched several sites for best flight options and this site had the most selections and better prices, by far.

randy martin

Have worked with them before. Never a problem.

J C

I was really disappointed. Booked with them then covid came. No refund ok, they put it on a credit. Tried to use the credit to book another flight. The program kept going in a loop saying I'll get an e-mail. Each time I check I read the following: "This process can take a few minutes to a few hours. (Be sure to check your junk mail too!).' 4 days later no e-mail. I submitted a request...5 days nothing. No one to talk to. No clear customer service... Or maybe they don't have any ????????????

BonBon Bombay

Using FlightHub is easy peasy and I always find great deals.

Bill Knows

One of the worst travel agencies zero customer service you have to sped hours to be able to speak a cus. ser. staff.... Horrible !!!!

Richard Ho

Rebooking with credit due to Covid cancelled trip. Customer service are near impossible to reach. Called 4 times in the last 2 weeks and were on hold for an hour or more each time! To make the experience worst, the live agent that finally picked up the calls are totally incompetent in fielding the calls... struggling to understand English, get better call centers to man your so called Customer Service lines!!

Tumi MabulaArt

I used them once in 2017 and said no more! this year 2021 I thought things may have changed. Let me tell you HORRIBLE service.

Elena Musienko

Very fast convenient booking.

Larry Trestleview

I received a notice from Air Canada stating that I am due a refund due to Covid restrictions. Flight hub refused to refund my flights, and when I called them On Tuesday afternoon at 1:30 p.m. they do not answer their phones. It is now 4:18 p.m. and I'm still on hold waiting to talk to representative. I will never book through Flighthub again, ever! UPDATE: It's months later and Flighthub have essentially blocked any means of contacting them. If you have any doubt about using this company I would strongly, vehemently, unequivocally avoid using them. They have kept most of my refund authorized by Air Canada which essentially means they have stolen our hard earned money. I hope they go under and they can only do that if customers do not use their services. That seems to be the only justice we will enjoy. Do I sound bitter? You betcha!!!

Jennifer Wilson

Tried repeatedly to use credit from previously cancelled flight due to Covid. No live agent ever! Finally booked a new flight in hopes of having credit applied.

Cameron Longley

I have used this booking website for all of my flights to and from university. I like the ease of finding the best deals without having to search many different sites myself. I have never had any issues in regards to tickets or confirmation numbers. The only complaint I had was that I was given credit for my flight but that airline is not currenlty flying so I am inable to use that credit at the moment. All in all a very helpful site

Wesley Phibbs

Love flightHub! We use them a lot as I often find they are cheaper then the competition.

Akhlaq Ahmed

Good experience good services very satisfied quick and fast at per satisfaction

Prince Gill

Suspicious charges show up on credit card after you purchase from them, no customer service whatsoever.

Elena Veselova

I've never given any negative review, but now enough is enough. Since November, I'm trying to get a refund for a flight that has been canceled during Covid pandemic. Extremely hard to talk to somebody. It takes hours before somebody calls you back. Never managed to talk to anybody immediately. And when you get to talk to someone, and they try to transfer you to a higher department, the line cuts, and you have to repeat the same procedure again and again. And when they call you back, what often happens is that you accept a call, but the line cuts. So frustrating. I will never ever use this agency again. I just hope to get my money back.

Kihinda Samba

Booking my flight was not a problem. However, there’s no way to contact an actual agent customer service from FlightHub. Even when trying to call their customer service, everything is automatic by sending you a text to do everything online yourself and there’s no option to speak to an actual agent. Which can be very annoying if we can’t get what we want from you for any updates information.

Fayez Awad

They held my flight until the last minute (Monday) even if the government close the airport on Friday. They didn't get back to me.. I had to call to get any type of actions taken. This delay cause me to not be able to book another flight. Never book on flighthub!

P_M

I am glad to see the FlightHub is a Canadian company. Below I will list out few good and bad experience with my recent booking with FlightHub Good: The price, The customer service before purchasing the ticket. Bad: Once I booked my ticket and got a ref. no, there was no way I could get a hold of any of the agents. They didnt have any options for me to receive any support. Because my phone number was saved under their system, I felt I was blocked from getting any help after they got my money. One of my tickets had an issue with the payment and after trying to resolve it over phone or emails I failed or FlightHub failed terribly to rectify it. My booking was suddenly cancelled. I wasn't told anything. Luckily I checked my spam and found out my booking is cancelled. This was the scariest experience. Just imagine if I didn't check my spam, which is very normal for me, I wouldn't have known that booking is cancelled. From that moment till now I could not talk to any agents. Currently, I am typing this review while I am on hold with FlightHub and wishing that they will help. I want to support Canadian companies and probably will book my future tickets via FlightHub again. I am requesting FlightHub to improve their customer service for existing clients so that they could have good return rates. Bad customer service will make them just like many other flight ticket booking companies out there.

Mike Pascucci

Very easy to use. Easy to compare and pick great flights for all vacations and business trips

Jennifer Walter

This was the easiest website I've used to book a flight...and it was significantly cheaper than any other site I researched.

Jahanmiri Zahra

The waiting for reply every call was about1-2 hrs ! Cancelation for any reason is really disappointing! Beside that customer service staff are polite and patient.

Olga Lobodenko

Hi,i am not happy,i did a transaction for my tiket to Maiami 25 min ago,but i didn't get a confirmation for it.

Serguei Vergounov

Tried many outlets. Flighthub turned out to be the most user-friendly, fast, responsive. The best experience. Highly recommend.

Cheryl Crichlow

Met my expectations. Im very satisfied with my purchase. Would recomend friends and family.

Gravity Stu

I had no issues with Flight Hub especially during these crazy times we are experiencing. There was an issue with my return flight back to Indonesia due to covid. I was able to claim my second half of the purchased ticket to use for a future date. I appreciate their courtesy and professional manner in which they helped me. I would suggest making available an international number. In which people traveling abroad are able to contact your company with. I personally cannot use a 1800 number to contact Flight Hub with in Asia.

Monica Hirschman

Thank you for saving us $300.00 to fly to Mexico

GretchN Official

This is the worst company ever, to reach out to, i have been trying to get in touch with someone via phone or email and nothing. i had a fight the pass December which got cancelled and i found out at the airport, no one reached out to me and since then i have been trying to get an answer. my money back or at least a credit, cover 19 is wait too convenient for some of this companies.

Daniel R

you get what you paid for - ... its cheap but not always worth it the site advertises that you can return you flight ticket within 24 hours but it cant if the airline doesnt allow you too, for ex example flair airlines also the Costumer service was very none professional - long waiting time on hold - did not answer my questions, directly when giving feed back did not acknowledge, constantly talked over me and interrupted me and finally did not solve my problem of returning my ticket. worst reference possible. .... but they are the cheapest ... you get what you pay for

Don Crisan

Best price , very good options and excellent service. Hard to beat that.

Chris Koehn

Transaction was easy, price was okay. Only questionable practice was the "seat charge"- Seems to me a flight should come with a seat.. and the cost of the seat should be part of the quote..

Yasmine Domond

Flight hub always has the better prices than any other websites! They are organized and efficient as well which is so nice to have for traveling and booking especially with them. Thanks for the great service !

Zehra Kavame

Best booking experience ever, The agents were so helpful, fast and trustworthy. When I informed the agent that I found a cheaper price on the website, he referred me to complete the purchasing process. Thanks!

Natalie Chiasson

I always use flight hub! Great prices

John Szentirmay

Easy to book. Tried all the flight sites. Found more options and better prices at FlightHub. Have used FlightHub before without any problems.

Blue Seafood Inc.

horrible customer service and refund policy, you could never get any agents on the phone to help you. They only answer the phone to make new reservations after that you are on your own good luck trying to get anyone to help you.

Marci Reid

Got excited about the price I found, even though there were 6 hour layovers in both directions. Not happy that while my purchase was being processed (already put in the credit card and confirmed), the price went up. Seriously?! I'll be interested to see how the actual travel days go....

Tasha Kredl

Flight hub always has the better prices than any other websites! They are organized and efficient as well which is so nice to have for travelling especially during COVID. Thanks for the great service !

Lissy Velez

This flight was booked for same day travel. The site was simple to navigate, understand and provided many airline carriers, including American Airlines. In addition, the price was very affordable considering it was VERY LAST MINUTE! The booking options were great and I was pleased that there was an option to add protection on this booking even though the flight was within a few hours. The travel plans changed, again, literally at the last minute, yet I was able to adjust the booking according to our needs. Thank you FlightHub!

Joanne McKinnon

Now that Covid restrictions are letting up, I wanted to visit family on Vancouver Island. When I checked multiple combinations of flights on WestJet.com and AirCanada.com, I was quoted $600+ for flights with craziness like Edmonton-Calgary-Vancouver-Nanaimo! FlightHub got me a DIRECT flight for $470 including all tax.

Salman R. Gohari

I did an online exchange to change my departure date and their website showed that there is $0 difference, and they charged me $75 for processing fee (that I accepted). Everything was confirmed but I received an email from them after a couple of hours and they asked me to call them! I called and was informed that I have to pay $218 extra because of a change in the flight class. It is not acceptable. You sent me confirmation and documents several hours before that email. I had a screenshot that clearly showed their confirmation but they said "we are sorry but we can't do anything"! It is the dirtiest way to upsell. Be professional.

Camille Mikhael

THANK YOU FLIGHT HUB!!!! I experienced serous issues on a return portion of a booking with another company. I gave up on the other company and booked a separate return with Flight Hub. The experience is night and day. Thanks again Flight Hub.

Chantal & Etienne Lurol

There is a lot of things wrong with this company and its subsidiaries (Voyages a la carte). I am extremely disappointed with the services that they are providing when I tried canceling my booking. The agents are kind and caring but they are unable to accomplish anything. When they say that they canceled my booking, another agent calls the following day and tells me that it hasn't been canceled and they pass the issue or blame someone else (like my bank, or their management team, or the airline). The problems are never resolved. Over and over again. I have called a total of 28 times now. Sometimes they call back with no additional information. I keep on getting put on hold and nothing is being done. Sometimes, their call-backs are at 2 AM (twice). I will never book again with Voyage a La Carte or with FlightHub again. Not worth the hassle. 0/10!

Peter Stevens

I couldn't believe how smooth my trip was, it was fast, efficient and economical. I was just as impressed with the host Airport in Sydney, N.S. It made it even smoother.

Sophie Benoit-Trottier

Poor management of covid transfers. Have to book with same carrier and pay the difference which is twice the price of other carriers. No compensation, refund or alternative offered even with insisting on the matter.

leslie tamarkin

just used flighthub for the first time and it was excellent. quickly found me the best and cheapest flights for the busiest time of year. highly recommend.

Peter H

Trying to use a credit from last year. The new flight is half the price but they want another 100$ in taxes to be collected along with a 50$ fee for changing the flight in a pandemic. BBB complaint incoming. I wish I could give them 0 stars. (Cont’d) So flighthub charges me taxes again for a cheaper flight (even though the credit is more) and gives me a false reservation code. I have now been waiting 4 days for a manager to call me back. I’ve also sent a complaint to the BBB. Do not use this company if you want keep your sanity.

shagufta memon

Excellent customer service.. Talked to an agent and he gave me exact deal what ever I found it on website. Website wasn’t updated so price was cheaper but actually that deal was gone. And customer service provided me the same deal which I missed it. So Koodo's to flight hub services. It makes my trip very smooth and easy...!!!!

Eric Cunningham

This was my first experience booking a flight with FlightHub and was extremely disappointed. I tried to book an online flight displayed on their site and was constantly told one or more segment was not available. I contact their customer service for additional support and the agent tried his best to book me a flight however same thing happened. I was first quoted $784 and when he tried to book the flight, it was also no longer available. He tried on two separate occasions and quoted me $1,018 and $1,500 and all flights were no longer available when he tried to book them. I was frustrated with the system and tried to book online while the agent was still trying to find another solution. To my surprise, the system allowed me to book a flight for $7,84. Agent was very professional however he told me I was very lucky to have found a flight online. Very frustrating and odd booking system

B BK

Very easy platform to navigate, incredibly straight-forward and fast. Will use again! Thanks FlightHub!

Chad Gilchrist

Easy to use site.

Mina GAD

really bad experience. Avoid. I got a credit that I have been not able to use it for more than a year. everytime I call I never reach anything with them and they say "we will transfer you" and you start the whole process again. worst company on earth

Radhika Sukhija

I got the best price at Flight Hub. The app is extremely easy and fun to use. Used other apps but they make it so complicated to use. I'd highly recommend FlightHub.

Alicia Gadler

Very unhappy with this service. No one has picked up the phone after my many attempts at contacting them, and they haven't responded to my emails. I need customer support from this company and they simply do not provide it. Very disappointed and frustrated.

James R.

My only negative experience would be Transfer times on layovers. 1.5 hours is not enough time to pass through most airports during Covid. It's hard to book a flight when you have a timed destination arrival, when you know you could miss your connecting flight because of airport delays.

Cris H

If I could give them 0 STARS I WOULD, first of all my flight was canceled from the very first start of the pandemic where they canceled all flights, now that I am trying respond to an email from flighthub regarding a refund I responded and was told I do not qualify, there's is no legitimate contact number to a live agent to assist you regarding applying and receiving your refund only a number that brings you to an automated voice that will send you to an agent to BOOK NEW FLIGHTS what about refunding the hard working consumers of monies owed to them, I was even sent an email from Air Canada regarding a refund owed to me but had to contact my agent who booked it to receive it so how could I NOT BE ELIGIBLE THIS IS FRADULENT BEHAVIOR and I would never recommend anyone to this website to book any future travels enter at own risk, better to book with the airline company itself, this will be sent to the BBB for further documentation, I normally post excellent reviews but I do not like being jolted out of my hard earned money especially during this pandemic.

Susan Chen

DO NOT BOOK THROUGH FLIGHT HUB!!!!!!!! I never leave reviews or complain but this is the first review I am leaving because this company should be shut down. Customer service will play dumb and make it impossible to use credits. They will also try to get you to book a BUSINESS class ticket saying that it is the ONLY ticket available (even when you are booking months ahead) Was on the phone with them for 2 hours and lady hung up on me right when she agreed to issue me the credit.- it was unbelievable!!!!!!!!!! Tell your friends and family to save their money and book direct through the airline website!!!!!!!! (Ex. Air Canada website) spread the word!!!!!!

Philip Obioha

The cancellation and billing process is atrocious and leads to someone feeling ripped off. Despite the fact that my cancellation was related to covid 19, I was denied refund and currently billed an additional fee of about 60% of my available unrefunded credit for a rebooking on the same route. I feel ill treated.

Henry Sewell

Got a flight on FlightHub that was not on the other sites. Saved about $500. Transaction smooth and easy.

Shahnaj Khan

Flight-hub is fraud company,the didn’t give us any information for COVID test, we missed our flight,we have 2 small kids,we had lots of trouble,flight hub didn’t refund our money,plzzzzzz don’t buy tickets from flighthub plzzz It’s fraud company Plz plz plz no body buy tickets from flights hub It’s our request don’t trust flight hub????

Wendy Waller

We will be flying with Flair for the first time in December so I can't speak to the flight experience yet, however the booking experience was excellent. I asked a question and received a personal email the next day in response and the prices were well below any other airline.

Silver Noname

Two years ago I had a flight booked thru flighthub when Covid hit. Although the airline, Copa, gave their customers credit and then extended the credit another year, flighthub clawed back $100 when I cancelled my flight. The credit that remained had to be redeemed thru flighthub, so I couldn't deal directly with Copa. In order to claim my credit, I had to phone flighthub to make a new booking. They would not allow me to use the credit on any other Copa flight, only the same origin and destination as the original. But the worst of the experience was that after a week and several phone calls to the organisation, they still did not email or call me to confirm my new flight. I finally gave up. I had to sacrifice my credit with Copa because flighthub are evil and greedy. Don't expect good customer service from this company.

Heather Konstant

Honestly, don’t do it. Just book with the airline directly or anyone else. If you need to make any changes, or even ask a question, you will be on hold for hours. In addition, they don’t do what they say will, and even if you click “accept quote” within minutes of getting the email, they don’t book it. In fact, they do nothing. They don’t even let you know whether or not you’re booked. It’s ludicrous. Hours of time wasted, and hundreds of extra dollars spent due to their inability to book a flight change in a timely manner.

Sally Gray

If there was a "no star" rating, I would pick that. Never received reservation confirmation. Contacted FllightHub and they responded saying they would email me confirmation. Never received one. Their 800 number was a joke. Use the phone tree and they kept saying I was trying to cancel the reservation. Finally found the reservation on the airline website but the price was not the same as what FlightHub charged. I will NEVER use this service again.

Jacqueline Naughton

Easy to navigate and I easily found a last minute flight that was only a couple days out at a great price, on a good airline, it was awesome. Whole experience booking was the best I could ask for!

joe brench

unable to talk to a representative. I lost my flight because Canada switch its entry rules for covid and i cant get a refund from FH.

Jean Marsolais

This is the worst agency I ever dealth with. Worst customer service, worst management, false customer review. Go see the comment on the Bureau de la concurence du Canada et on discussion forums.

Minas Soloman

Terrible! Bunch of scammers....to avoid at all costs.

Bahadur Kifayat

excellent site with very user friendly approach, email notifications were quick

Marjan Mousavian

Never buy a ticket from flighthub, they have the worst customer service I have ever seen. This is about 3 days that they are processing my request for modification which was supposed to take few hours. There is no one answering the calls and no email. They don't have any CUSTOMER SERVICE. I called THEIR MANY DIFFERRNT NUMBERS and the recorded message put me for call back and now 30 hours passed and when I call again they have saved my number and saying I have requested the call back and one agent will call me SHORTLY.They charged me the handling fee for modification but I asked the main airline and they said they didn't receive any modification request.

Tracy Gutierrez

I have been looking for tickets to go visit my son in the Navy. I looked on all the different airlines and it wasn’t until I stumbled onto flight home that I was able to find a perfect flight for less than half the cost of most of the flights I had seen previously. It was a completely painless process and I would recommend them again!

Bernie Popp

Relatively painless. Easy to navigate. Provides options for different flights, days, # of stops.

Amr Sharawy

Bad experience in refunding tickets after booking within less than 24 hours as quoted before booking .

Donald Russell

Very satisfied with our experience. Thank you.

Ramin Mortazavi

Flighthub sold me a wrong ticket and then charged me $75 to cancel their faulty ticket a few hours after the booking. Easy business!!!

Deborah Wyman

FlightHub was quick and easy to use. I was able to get price alerts within the time frame I wished to travel.

Hanan Mohamed

I have booked a flight before Covid and things went ok, now Ive booked another flight since August and it was supposed to be on the 26th of November, the airline cancelled the departure and Ive been calling flight hub for a whole week every day one hour wasted and nothing is solved until this moment, when i called the airline they said they have not received anything from the travel agency ( Flight hub) .. such a horrible experience!!!!!!!

DANIAL RICE

Had to pay for baggage that was under 40 lbs, I thought there was no charge for the first baggage, not impressed by being charged $31.50

Humberto Manteiga

When you have a credit, forget about it.. as they will charge you more to use it then the actual credit is worth.. then they invent a bunch of stories everytime you call saying that your new ticket is in processing until you literally miss the date... The people working there are completely useless. I have used them atleast 20x over the years... Never again

Ally M

Always find the best prices. Booking process just very easy.

Koga Family

Terrible service. after waiting between 45 min to 1 hour THREE times, still wasn’t able to update email address. got disconnected once and never got a call back. Terrible

FPG Villar

We have difficult times, but we received a huge help to find solutions to trip, thanks so much

José Vitobello

Terrible bug! I booked a flight from Montreal to Fort de France ETA Nov 18th, and confirmation shows a booking ETA 20th. When submitting cancellation, they charge 75$ right away, while waiting waiting the the airline cancellation response. I am very angry .....

Tom & Donna Crawford

This is the first time I have booked with FlightHub and it was a very easy process. Hope the flight goes as easy as booking.

Christopher Lafferty

Great prices, zero hassle in booking, will update this review if there are any issues upon travelling. If all goes well, would most definitely use again.

Raphael Petrosyan

My initial flight got canceled and the FlightHub personnel booked a new ticket for me with the same airline company without my consent. I could not use that ticket as there was an internal flight involved in the new ticket for which I needed a visa. If you need to call them for explaining such situations you are in a big trouble as they have highly incompetent personnel. As a result, I had to book a new ticket at my own expense...

Patricia

Such a frustrating system! Changes that aren't mine. I will NOT do this again!

Sarah Zahedi

I have been booking all my flights with FlightHub for the past few years really love the options they have. The prices are competitive and with no hidden charges appearing at the end of the booking process which happens frequently on other booking sites. The booking process is quick and uncomplicated .

Jeffrey Peariso

I have tried to change a name on an airline ticket I purchased through them for almost a month and I get no response back from them at all about if it is changed or if they are going to change it

Javi G.

I've read only terrible review about this company after I bought my plane ticket and I kinda freaked out. Turns out everything was fine! Yes there's not a lot of room in the plane and yes the employees a little irritable but damn it worth it the price! Couldn't be happier! Not the last time I'll fly out with them!

Amelia Shewen

Do not use this platform. They steal your money for canceled flights, you spend HOURS on hold for customer service and then they don’t help you. They pass the buck and blame the airline. I’d really like my 1279.00 back

Florence Mckenzie

I found the whole process of booking a flight totally effortless. They advised me of a flight which was much more reasonable than I thought possible. Excellent. I will be using them in the future for sure.

Nafisa Ferdaus

I had the worst experience with flighthub. I spent 10 hours on the phone with them all together. 4 agents gave me the wrong information, causing me to pay an extra 250 dollars. I was told a manager will contact me but nobody did. Overall terrible experience, would not recommend.

carol rasnic

Communication of changes in available fares and times was constant! I just bought a ticket for a surprisingly good price and departure and arrival times. Many thanks!

Teri Norfolk

Easy to book but three stars because the site didn't allow seat selection which is incredibly important

buledi omar

You are fantastic. It didn’t take me time to have my eticket.

Nicolae Mosu

They switched my return flight from 1/1/22 as I specified in the booking to 12/31/21. When I received the confirmed booking 1 hour later. I called the company to try to rectify the problem and they tried to charge me more for new flight and would not give me a refund. I’m reporting the problem to NYC gov and better business bureau. The agent said he would call me back and did not. I tried to call again but with numerous attempts and waiting on the line for over 1 hour each time no customer service agent came on the line. I will never use their search engine again

Zain Malik

Atrocious customer service, terrible website. Booked with them and it said the booking failed, once I had booked about 30 minutes later it showed that earlier had also booked and I was double charged. Incredibly bad website.

Waleria Guimaraes

My name is Waleria G.Rutledge and in July 11 my daughter and I made reservations to fly to Brazil.Our flight were cancelled but since then we´ve waiting for our refund and never got . We had way too many calls to try to figure that out and still nothing was resolved. The last time I called was in March they call asking me to send them proof that I paid for the tickets and proof that the money didn’t enter my account. I sent what they asked me and they told me to wait for ten days that they would deposit the money in my account. Still waiting. Worst travel agency I have ever used.

Sapna Kapoor

Jin was very helpful and understanding of the situation and assisted fully to resolve the issue.

Jean Read

I received my itinerary and realized that FLIGHTHUB had given me the incorrect WEST JET Confirmation code. It was a good thing I purchased the $ 19.99 insurance or I would have lost my money as WEST JET has no control and FLIGHTHUB online help had me spinning in a loop. I rebooked and received a proper code. I pray there are no more mistakes. BUY THE INSURANCE as human error within FLIGHTHUB happens

Peter Keyes

Excellent experience from start to finish. No hassle! Thank you!

Jules

I've been using FlightHub for years. I get cashback and have often found some good deals rather than going directly through an airline. I've never needed to use customer service for any issues, knock on wood. The emails I receive are clear and uncluttered. I sometimes use another site but gravitate towards this one frequently. Flight search is easy to use. Happy with the service!

Roger Rossellò

Good attention, fast and easy to book. I like it.

Elizabeth Fermo

I made a mistake with my booking. Fortunately i bought the cancellation insurance, I was able to rebook correct flights and fees were waived as promised in policy.

Akram Bhatti

FlightHub is great tool to book your flights/hotel/insurance etc. I am totally satisfied with their service and impressed with the professionalism. Everything is so seemless and effortless and you get best value for your money. Highly recommended!

Faraz Ali

Worst booking agency???? Very rude and unprofessional customer service agents. Spoke to about 2 people and didn't get any satisfactory response. And there is lot of communication errors from flighthub. They charge you for one class and issue tickets for lower class and later bluntly deny it. 2hrs on call and they can't solve the issue of baggage fee.

Tina Haaglund

So far this has been the easiest ticket purchase I have made. AND best price. So easy.

Cheryl Yohe

I was on a rate drop status and got emails ALL DAY long. Finally found one with a great rate and booked. Booking was very easy. I opted to pick our seats ???? on a side wirh with only 2 seats since its almost 7 hours. I didn't like that I paid the airline and had to pay Flight hub an extra $25 *service fee*. I've never used FlightHub so I'm giving it a 3 til I see how the check in goes.

Lavinia Fialho

I just booked my International flight on Flighthub website for Feb. 2022, and had no issues. Good price value for the travel. Hopefully the booking has no future issues.

Iyad Fares

Simple to use. Details are well presented : connection time, baggage included,...

marzieh ghiyasi

I have booked a flight with a stop in Vienna. Without my confirmation, the flight from Montreal to Vienna is canceled. It is nearly impossible to reach customer service. Then they say we will call you and they dont. Nobody cares about me as customer and how I can get to Vienna without flight? How long I have to wait to find an answer? They give numbers to call that does not work. If I want to book a new flight there are agents to answer but to ask for customer service no one:(((

imane jai

Thank you ayman verry professionnel thank you verry much ayman

aldeep leStage

I tried to correct a name 15 minutes after booking they wanted to charge me $35. plus I got the run around, not very satisfied at all.

Sajad Ali

i booked online flight with flighthub on a business class and 5635 was taken out from my mastercard. when i checked the flight through an airline, i found out that i was given a mixed cabin i.e portion of my flight was economy class. be very careful before you book with them

Eve Simon

Easy to book online! Quick! Unfortunately, the link to check baggage details wasn't available a few times but eventually came through. Much easier than waiting through a phone call.

Teresa Chavez

This is the first time using this service I’ll review after I use the it completely so far so good ????

Bernard Sutherland

Have been using FH for years now. Simple to use. One of the few sites that shows you alternate travel dates. Best site for searching most airlines in one search. Fast responsive results. Trouble free. Excellent

June Y

Good price and quick service.

brent schmidt

Reserving with this company has been the worst experience of my life. They have absolutely zero knowledge on international travel. I have been stranded at the airport unable to check in for the third time in three weeks. They provide no information or updates and are completely unaware of each countries policies. My original trip was to attend a wedding for my friend--missed it due to their lack of understanding. I scheduled my flights so I could return home to attend my engagement party--missed that also. After all this, they still have the audacity to refuse refund. Run from this company as fast as you possibly can because they will leave to stranded without any recourse at every stop.

dolores hall

hadn't flown in 34 years or more, so waited till round trip was complete before posting a review. now that i know how it works, that it is safe, secure, reliable and as promised, i'd recommend flighthub to anybody. quick and easy from start to finish. take a trip through flight hub! it's fun!

Talha Tariq

I've been waiting for more than a week now just to get 1 ticket exchanged. The longer it takes the higher the fare difference becomes. Had I booked with Air Canada directly the matter would have been resolved immediately. I don't think I'll be taking this kind of risk again and will avoid Flighthub in the future.

charlotte Johnson

Hi Imy flight been trying to get ahold of u for days..call me back ASAP PLEASE I FEEL IGNORED

Victor Pare

i waited over an hour on hold for 4 days last week without getting through to Transat. I got through to Flight Hub on my first attempt in 20 minutes. My agent Ed navigated through my complicated dossier(due to Covid), sorted it out and issued me a long overdue credit. I am rebooked through Flight Hub and will continue to do so. Great service, Ed! Thanks a million!

Allison H

Its my number 1 site to reserve flights. is accurate and good pricing and trustwrothy. Been with you guys since i started to fly

Tim McClanahan

Recently had to modify a ticket and found FlightHub to be entirely helpful and responsive to my needs.

Tina Thynne

Horrible doubles charged no customer service to help. Just the run around

Ivan Salguero

6 years bookings whit flighthub never have problems. I recommend ????

K B

I tried to book a flight through Air Canada website and it kept crashing, attempted to call customer service and got a message that there was a 3 hour wait time. I had the same flight booked through Flight Hub in about 3 minutes.

Cindy Villeneuve

Easy to follow and use even if your not tech savvy ???? the rate was a fraction of the cost of another airline that my mom unfortunately had already booked before I could tell her about flight hub!!! I won’t use anything else when booking a flight again!!! I don’t think my mom will be either after paying 3 times what I just paid for the same distance??? Truly unreal how the costs can differ so much ???? Thank you flight hub ☺️☺️☺️☺️☺️☺️☺️☺️☺️I can put the money I’m saving towards gifts for the fAmily as it should????????????????????

Bob Gehrls

Site as easy to use and good email details.

Mirza Musa

Such and bad and terrible experience. I canceled my flight coz of the covid and they told me I’ll get my refund back in 45 days I called them today 9 October 2021 they said I’m not gonna get my refund back coz it’s against their policy … it was purchased of 1175.35$ Canadian …

Rick Wilgosh

Enjoyed a very simple and easy to follow page. The only thing I couldn’t find easily was the fees for checked luggage.

Serena El Ogeil

What a horrible experience! my flight got canceled, according to the airline, flight hub was informed but failed to inform their clients. So i paid for a pcr test uselessly, went to the airport only to be sent back home then had to redo a pcr test and the airline placed me on another flight the next day. For my flight back, i needed some help, I tried to contact customer support and waited more than an hour and a half on the phone and no one replied. They tell you to fill out customer support forms but those forms are unavailable. All together their service leaves a lot to be desired. I recommend you book directly with the airlines because if my experience is anything it sure is not positive. Only giving 1 star because google does not let me put 0.

Jane Ellis

Booking on-line was fast and efficient with immediate e-mail of confirmation sent to me. From previous experience booking through Flight Hub their customer service was very helpful with rebooking our flights when our original flights were changed by the airline. Thank you for your pleasant, professional service.

Jasper Jones

First agent you get a refund. Next agent you get flight 1 year future credit. DO NOT BOOK YOUR FLIGHT with this people.

Owen Liu

I called customer service (a guy named Mustafa answered the phone) to confirm my payment information and could hardly hear the agent due to the background noise. It was apparent to me that there was some sort of party going on on the other end with people chattering and laughing in the background. This should not have happened during work hours. Very unprofessional.

Stratigo Rizakos

Waited three hours to get a live agent to help me with a competitor's better rates for flights that I booked with FlightHub and I was not given any help. Customer Service agent was rude, not helpful, and did not even try to give me a matched price. They just lost a customer. I have never been treated like this before, this company does not value a customer.

Lucio Galeano

Terrible….. itinerary changed in my upcoming flight in August, no notification, just find out because I was checking my arrival times, trying to call for 3 days now…. No answer, waiting up to 2 hours , booked a call back…. Nobody called for two days…… still waiting at the phone for someone to pick up……just terrible!!!

L Hollenbeck

I just check the status of my tickets and one is missing, now waiting to hear from United about it, your company didn't do a very good job

Monzer Hannora

Best price and easy to search

Thomas Keeney

Easy to use program and request was handled quickly. Have used service for other trips and not have had a problem at the airport.

lipeg

last time we travelled through flight hub in2019, the flight was cancelled but my husband got even a better deal, a direct flight for France - today, i bought another ticket for France - found the best price and know it is not a scam !

Sher Donovan

You sent me alerts about the price, you had the best price and a non stop flight, no transfers!!!!!

Brad Magnes

The search was easy to do. Price was great and transaction was completed quickly.

HChenFullerton

Seriously, I think FlightHub made their website deliberately difficult to find a real telephone number to call a real customer service. I wonder if this website is run from a car garage. Need to put a bold 1-800 number on the very top so the customers can call for help!

Ben Kricket

The links to check in didnt work and my reservation code couldnt be found by the airline. It's best to book directly through an airline. There were literally no advantages to using this.

Pascale Lepage

Beat the others by 1000$+. Very thankful as we all need this trip #family.

Dan Magin

Very happy with Flighthub. As far as pricing goes, they are similar to the other services. What stands out is they were able to provide perfectly connected flights with short layovers (around an hour in my case) while the others had ridiculously long layovers like 8 hours or more. Make sure you hit the "shortest time" tab.

Ramona Quyyum

do not ever do this flightHub they take your money and you have to figure it out later, i only did one flight and they charge me for two flights this is crazy, now i have to contact my bank to prove to them on the same day i made one flight only then we you want to cancel the fllight they charge you $50 for absolutely nothing, this is the worst company international that is trying to work in america to gain our trust. trust not Granted. I will never do this compahny ever again

Lucie Bélanger

They helped with booking. Very good experience.

Jennifer Zbuchalski

It was a bit challenging to navigate around website. However very disappointed at the very end when we were excited to finally find airfare (even with extensive layovers) ???? Prior to the current climate we are all living in, that being the COVID-19 pandemic we are finally able to travel. However for the record, in all my 54 years and my hubby's 56 years and even our sons 22 years we have traveled all over but never have we been charged for seats in normal accommodations. This was a bit outlandish. We have paid for first class understandably however this is not that type of trip. So, as we do in all our travel arrangements we always take travel insurance. But the other disconcerting option was insurance on losing my luggage! Is this a common occurrence? ???? Airlines normally have their own protocol for incidents of this nature. But these other last minute charges I felt like I was was dealing with a car salesmen. I truly hope and pray my $1500.00 will get me back to see family that we haven't seen in over a year 1/2. Just my thoughts.

Mohamed-Ali Elakhrass

Literally impossible to rebook with your covid credit. The link online is broken, on the phone you have to wait more than 1 hour and no one will help you

Helene Vail

It was easy and fast. Just double check what you book to ensure you have the right flights and connections.

Gady

It was easy to find flights that fitted my schedule perfectly and book them. Price also was very good.

Cory Propp

I am really dissatisfied with FlightHub today. I have used them many times in the past without an issue and they always had baggage. But that was before Covid. Today BOTH flights turned out to be more then through the carrier even though they appeared cheaper before I booked. One is missing baggage and the other they lied about the itinery. And now that I tried to contact them about it they won't even pick up the phone anymore because of covid. Really unhappy with my experience today and considering to stop using FlightHub going forward.

Hannah mae Dahili

Said they would do the changes but didn't. Felt like we were scammed..

Joe Chaves

Easy to navigate the site, made a mistake and changed with ease. Highly recommend flight hub to everyone I know.

Rebecca Gingrich

I always fly using FlightHub when booking a flight. Everyone should know about this website as it has saved me so much time and money when looking for a flight. Definitely try it out!

Pam Knechtel

I've used Flight Hub several times now and I like that it gives you alternative dates at a lower price and multiple airlines to choose from. I feel I've got just what I was looking for... A good price for my flight.

Steven Rogers

Absolutely brutal customer service. Advise you not to use.

Gregory Lee

Horrible experience on line! They advertised $121. One way fare and after entering passenger info me all credit card info, a message came up and said “ fare has increased by $100. Would you like to continue?” I said no They redirected me back to the start. I saw that the fares had increases by $40. To make a long story short they charges my card $121. Immediately and then another separate charge of $40. I tried canceling and could jot contact them. The phone recording says” if you booked a low fare with a cheap airline such as spirit, frontier, etc. we cannot help you. Goodbye”

Julie Zhu

Worst company to book your flight with. When covid happened, I had to cancel my flight, then only refund me credit for my flight there but not the return flight credit. The credit is only available for one way flight and can not be used for the flight back. It was a family vacation so I booked flight for all my family. Now I want to use my credit and they said the credit only apply to each person and not as a whole so I can only use the credit that is under my flight name. I was the one that paid $2500 for my family’s flight and only $1300 was given back to me in credit. Not cash! What’s more ridiculous is that only $200 of that credit can be used by me. For me to use the credit, I can’t change the flight online. I can only change it as a group. So I had to call in on the phone. It was a call center in the Philippines,it was their service plus team, waited 1hr and 10 mins for the first agent, then got transferred to another one and had to wait another 40 mins. All I wanted to do is use my credit to book a flight, ended up having to pay another$250 for the changes and finally got it changed after waiting for 2hrs and 32 mins. I still haven’t gotten an email confirmation for the flight I have tomorrow. This is the worst company you can book a flight with. Never go through flight hub, the $5-10 savings compared to other companies is not at all worth half of the headache!

Marty Morin

I prefer to use FlightHub online and have found good deals that way.

penny hillyer

Quick, very easy, love flight hub these gals/guys have taken me around the world time after time, trouble free Thanks FlightHub ????????

Mohammed Ghannam

Great experience, very competitive prices and easy to use. Thanks!

Mostafa Saquib

Amazing prices and great customer service! Also a really useful, intuitive website.

Sabu Joseph

Great experience with ticket booking. Hope everything will be fine with the travel during this covid time

Hagop Imasdounian

this is the 2nd time iv'e had to contact them. the first time i was on hold for 2+ hours, the second time their phone number would not work. horrible customer service.

Crazy Boy

Very easy to find and book the best option for my travel plan with straightforward prices

Anita Kirby

As with any online booking, it's always a lot of fussing around. it all takes too long to change something. The "manage your reservation" site doesn't work. I wanted to change a birth date and the site is supposed be available 24-7. NOT

louise wilkie

Cancellations and changes to my itineraries were processed without difficulty.

R Moore

No customer service and zero responsibility. Flights cancelled without any notice and they refuse to refund the insurance portion that now serves no purpose. They claim it has nothing to do with them and we only found out that we had no reservations by accident. Now we are lucky to be able to rebook at all at 3x the original cost. Looks like small claims court is the only recourse. I would never use this company again.

Wid Ali

I'm always book my flys with Flight Hub,

Susan Bowers

I booked a flight in 2020 and cancelled due to COVID, when we went to rebook, oh how difficult! I ended up booking new flights because the fees FlightHub wants to charge to rebook are horrendous! I could book new flights for almost the same amount of money as the fees they want to charge to rebook! Also, I could not get through to FlightHub and had to leave a message, so I did, and they tried to call me back at 2 AM EST! Took weeks to get to talk to a person, got cut off in the middle of the transaction, had to call back, got another person who was RUDE! Once we are done with this flight we are done with FlightHub, what an awful experience this has been. I would recommend you go directly to the airline you want to book with and be done. Price gouging for the people who cancelled due to a Pandemic! Never again!

Sam Chamseddine

Good so far. Haven't flown yet. Will update if anything goes down the drain. Good prices but wish for more flexibility in the flight selection (choosing return and to flights separately)

bojan maric

I booked flight through flight hub. It is worst experience that have ever happened to me from day 1 I called flight hub to fly earlier and agent told me no problem however after 2 days I got informed that they can’t change my flight and will need more money. I told them that my flight got approved for change. And they basically had no time for me and said that manager will get ahold of me in 48 hrs. Only problem was that my flight is leaving in 48 hrs. Very disappointed with everything from flight hub

Andrew James Curran

I rescheduled my flight, and when the new itinerary was emailed to me, it was for 3 days in the past. I have spent hours on hold waiting to speak to a customer service rep and still have yet been able to get a hold of someone. Actually I'm still on hold right now. I do not recommend anyone use this site. As a software developer, I can see that there Dashboard is filled with bugs and there isn't adequate staff to handle large volumes of customers.

T W

"FlightHub": Quick, Easy & Straight-forward organization of detailed information. A No-Hassle service with minimal peripheral advertising appended. I shall return whenever necessary. Thank You, all concerned.

Sargis Shirinyan

This was the worst experience ever. My mother and myself had 2 tickets. AirFrance cancelled the flight, so we called in. After waiting for 2 hours we got an agent who was supposed to change both our tickets, after several hours mine changed but my mother's didn't. This resulted in MY MOTHER MISSING MY WEDDING. Good job flighthub, you have the worst service. It's almost impossible to reach you in the time of need. This company doesn't care about its customers. Never gonna use this service again, never.

moustafagamel

Customer service is horrible, their website is not user friendly

Nicholas Bragues

Terrible customer service, all you get are auto messages going in circles pushing you to use the online features, not allowing you to speak to an actual person. DONT USE FLIGHTHUB! Booked a flight before COVID19 took over the world. Called and asked for a refund, was given the run around until someone said a cancelation request has been submitted and a refund would be issued. After waiting for this refund for almost a year now, they magically wont take calls anymore to provide me an update! All Im looking for is an update about this!

Adrian Eslaquit

Great site but it's impossible to get thru to someone when you call. Been trying to talk to someone about my credits and can never get thru to someone. Pretty much have lost everything

Lisbeth Howerton

I make a mistake in the flight. And I wanted change it...impossible, maybe I have to keep on the phone that more than hours and half or wait somebody call me.. they say 24 hour you can changed the flight....maybe they are Waiting for the 24 hours going up...

Patti Greer

Quick and easy service once flights were selected.

Susan Burt

This is the first time I used this site and had just stumbled onto it in a search for cheap flights home for the holidays. On the site itself there were a few glitches. When I picked a flight and tried to find out about the baggage rules for the flight selected I kept receiving 'error page not found' so that needs to be fixed. Another thing I didn't understand and wanted more clarification was the cancelation insurance and travel insurance. One cost $38 and the other $20 and I couldn't see to much difference in what exactly these 2 were. Other than that site needs a little tweaking but overall a good experience so far.

NYF 3263 Georgian Mall

Flight had been cancelled due to COVID. Wanted to rebook another flight, with the same airline (WestJet) going to the same place. They wont honor my credit as they say it had expired two days ago. Westjet’s policy on this is 24 months from date of cancelled flight to rebook. Flighthub says its 24 months from time of booking (which had been in Nov.,/19, prior to COVID. I have been back and forth with them on Westjets policy. It is so frustration to try and get a hold of anyone. I have spent hours on hold. Prior to this I have always used FlightHub. They have lost me as a customer now.

Sherry

So I received a second itinerary change, called as it's not suitable. Now I'm in yet another vicious circle of wasting many hours to try to resolve this. Last change cost money, guessing that's the game ... change again for more money?! I won't be, especially since THEIR SITE shows available flights for the day booked. And, of course, got through to the airline carrier but they can't help because I made the unfortunate choice in using this company. Overall rating, -100 if it was available to select. Oh, funny thing is ... call but select you want to purchase a flight and voila, that's answered immediately. Go figure! I'd never recommend using this company for travel!

RUSLAN ABDULLAYEV

WARNING!!! I had the most terrible experience with Flighthub in my entire travel history. Do not use this company. I'm still stuck and couldn't fly due to terrible mistake of their agent and their system. They don't even have option to submit a complaint or claim after they cause inconvenience.

Isse Farah

Easy to book flights with FlightHub and fair price. I recommend people to book their flights with Flighthub.

Jeanette Miranda

I always get the best price on flights. Noone else comes close.

John Karley

Very hard if not impossible to get hold of a real person to answer questions and help you go through the process of buying a ticket. They will take your money right away but you will not be able to get answers to any issues you come across. I keep getting redirected to go to the airline that we are going to fly with.

John Steel

Very easy to book a flight.

Rachelle Sereduik

Everything was quick, good value, just could not find where to add baggage.

France Jacques

It was the first time that we booked our flights with Flight Hub and unfortunately, we did not had a very good experience. I have to say that we had a very good price but if I had known that we would be treated like second class clients by West Jet and Air Canada, I would have paid more for sure. We had book a DIRECT flight from Montreal to Vancouver leaving at 8:25 am on August 10th. A few weeks before, I received an email to inform me that our flight was changed to an earlier flight (6:30 am) with a change of aircraft in Toronto. Of course, we contacted West Jet to try to change at least for a flight leaving later during the day or another day; the agent told us to contact Flight Hub because West Jet could not do anything. We were quite flexible on our travel dates but Flight Hub could not accommodate us in any way. When we arrived at the airport, the West Jet agent who was super nice, could not find our reservation from Toronto to Vancouver … the changes has not been done in the system !!! Now, for the return flight with Air Canada, I did our check-in very early on the day of departure because we were leaving at 11:20 pm. To my big surprise, my husband's seat was in row 28 and I was in row 11 !!! I have travelled all my life and not having seat together when you make your reservation months in advance is quite surprising, that is why I think that when you book with Flight Hub, you are treated differently than passengers booking directly with the airline ! Anyway, I was able to find 2 seats in the center of the row one row behind the other and told myself that could be changed at the airport. Well, of course not, because the flight was full. We were lucky that it was not a very long flight. The funny part is that I had a friend coming back from Vancouver (she also booked with Flight Hub) and the same thing happened to her and her husband). All to say, that next time, I will book directly with the airline to avoid to be treated like this.

EM 67

04 Dec 2021 I booked using FlightHub a Sunwing. 24 Dec 2021 Sunwing contacted me to state that they canceled this flight and to contact FlightHub for a refund. NOTE THE FLIGHTHUB WEBSITE STILL INDICATES THAT THIS FLIGHT IS NOT CANCELLED???!!!! TO-DATE I’ve been on hold with FlightHub for 4-hours waiting for a human to answer the call, at exactly 4-hours the phone line was disconnected by FlightHub so I didn't speak to anyone! 28 Dec 2021 & 02 Jan 2022 I submitted a FlightHub Help Request online and received two emails from them stating they will contact me within 3-days - STILL NO RESPONCE TO-DATE! I had to purchase another returning flight with a different airline (directly from the airline this time!) to ensure I will be able to return home! ABSOLUTLY UNACCEPTABLE CUSTOMER SERVICE!! WILL NEVER USE FLIGHTHUB AGAIN AND TELLING EVERONE I KNOW ABOUT MY EXPERENCE WITH FLIGHTHUB. Do I need to get a lawyer or media involved to get my refund!?”

Chris Morash

One of the worst customer service experiences I've ever had. After a 2 hour wait on hold, the "customer service" agent could not even answer simple questions, such as: "how much will that flight (which you just offered me) cost"? Back on hold for another 20 minutes, to a return of asking me irrelevant questions/accusations about my previous flight booked through Flight Hub, of which they had cancelled. But he still hadn't found out the price of the flight. So I ask again. Now he says he needs to cancel the call and will call me back within 30 minutes to complete the booking, as it will take him "some time" to find the information. The next 8 hours and whole day come and go, and not a word back. So 3 hours of my life wasted with their useless service, to still not have a flight booked in the end. If it wasn't for the fact that I have a flight credit from my cancelled flight, I would never deal with Flight Hub again.

Beto Fufu

Did not inform us that there was a form to fill out before flight. Almost miss flight because of it. Could not check in on-line and lied about having free checked baggage. Complete joke

Madhvi chhina

I wouldn’t give even one star! Trying to speak to someone but there is no option for this.

Marrianne Crawford

Love Flighthub and many times booking with Flighthub. Great prices, options and easy to adjust to Cdn$ - not hidden.

Ali Muhammad

I had the worst experience with Flight Hub. I had a simple issue of my daughter surname and first name being other way around and I asked them to change it. Firstly being on hold to get through an agent it took over 3 hours and then their agent were rude and on top had no idea. I even called Turkish Airline, and they said it needs to be done with Flight Hub. Due to the nature of the issue, all Flight Hub had to do was simply send a request not through their automated channels, but with some person to reach Turkish Airline and get it done. I was asked on every occasion by the reps to fill online form and every time i got automated reply. I called Turkish Airline and they said we can act once we get request from Agent being Flight Hub. Though, luck on my side one of my connection got delayed by 1 hours and 10 minutes, and being on phone, turkish airline guy told me that you qualify for full refund since this delay is considered a major change. I went ahead and cancelled the booking with name issue and only Flight Hub charged me over 900 dollar as cancellation fee whereas they shouldn't since Turkish Airline didn't charge them anything.

Brandy Mahaney

Best flight booking site, ALWAYS the cheapest and you get exactly what you pay for, they are reliable and consistent ????????????????????

Scott K-T

Was suppose to be able to cancel for 24 hours... 2 hours later by trip fell thru so I went to cancel, and the automated service said I didn't qualify (it was literally 2 hours)... No way of phoning a HUMAN to solve... I'm out $100... live and learn, next time I'll not believe the cancellation policy and wait to confirm the trip is a go before booking.

tony youssef

The worst customer service ever, they're not competent to do anything other than apologize for their own fault.

y zhang

This site offers some flights with good value. The only problem is that the 24-hour cancellation fee is misleading.

Alicia Jones

Dealing with Flighthub is a nightmare if you need to change your flights. I have been trying to do so since a week after initially booking. I went through the time consuming calls, dropped calls, website emails as expected the first attempt to be told by the agent on the phone the flight changes were confirmed. A week into our trip I receive an email stating they were unable to complete the process. From what I’ve read online, those customers who are successful manage to get the airline to make changes. However for me, Aeromexico (very easy to get through on the phone) point blank stated the change MUST be completed by a Flighthub agent on the phone. Additionally, the change flight option mon my Flighthub page is grayed out, leaving me without any options but to call daily. The agents are kind and helpful but in a different department from those who actually change the flights so there is no continuity to the process and no accountability. More than 7/10 calls drop if you can actually get through in the first place. DO NOT BOOK WITH FLIGHTHUB. Go direct to the airline and save yourself expensive and time consuming headaches!!!

Elena

Horrible customer service! I waited over 6 months for a refund that was guaranteed in 4 months and still have not received my money back! On top of that I had to call multiple times and no one has followed up!! The call center people are condescending and a bunch of liars!

Suzanne Hebert

Love having the option of flexible dates. I was able to save more by flying out of one airport and returning at a different airport. Both airports are easily accessible. I also like the price tracker for price changes.

George Munro

Customer service left me on hold for over an hour, when a rep finally came on they asked for my information. As I was giving it to them they hung up. I tried calling back was on hold for another hour and no pickup.

Roman Joks

Great flight cost but customer service suck i could of swore that I had for my gender as male when I got the ticket it was female... No problem I will just edit it but then how?? No customer service and you can't edit it without talking to someone..

P

Service is really good! Only issue is that, the selected paid seats were not allocated by Air Canada. Both the times. I am sure I will get the refund for the same by flight hub.

Shivangi Jha

It was a horrible experience booking flight through them. I booked my flights through their website for sunwinga airlines. After sunwings had cancelled all the flights and notifies all the customers who bought their tickets directly even after that after two days they did not know that the flights were cancelled. I called to speak to a representative after waiting for 2 hours i was offered to get a call back by automated service after 2 hours i received a call back from a representative who did not know anything about the status of the flight who transferred me to his higher department after waiting again for one and half hour i got connected to another rep who could also not tell me anything. Please dont book flights through them or you will know on the date of your flight that it is cancelled.