Reviews of Murdoch Travel (Travel Agency)

William Walker

We have been booking our vacations with Murdoch Travel for many years now. Jeff and his staff will bent over backwards to make sure we have the best vacation possible. He will research anything we ask him to promptly always with a smile and his wonderful outgoing personality. Should issues arise along the way they are dealt with until resolved. Murdoch Travel delivers A+ customer service which is rare in todays do it yourself on line world. We would never think of booking a vacation with anyone else!

Jesse Chai

Started working with Jeff for weeks planning a wedding and was finally ready to book, when I got the contract it was completely different then what I requested and was actually asking for full payment 6 months before the trip (none of this was mentioned until I got the contract). I found the communication poor, when trying to resolve I was treated rudely and I would not recommend any bride to start this way, as now I have to look for a new agent and start over (losing weeks of work and efforts). Disappointing and do not recommend.

Sarah McCarthy

My husband and I booked our 10 year anniversary trip to San Francisco with Jeff. He was very helpful in dealing with some issues that came up with checking in and getting seats reserved for our flight. He also found us the Hotel Vertigo where my favourite Hitchcock movie was filmed, making this trip that much more special.

Jeana Davis

Jeff and his team were so easy to deal with. We used Murdoch travel to book our destination wedding and couldn't have picked a better place. Jeff was very quick to respond back to my emails and phone calls and had all of the answers to our questions. Thank you Jeff and team for making this part of our wedding process flow so smoothly.

Mike T from Barrie

We have been using Murdoch Travel for some time now. They have always been helpful and courteous. This time they were asked to set up and then cancel some flights, and the process was complicated and the wholesaler put them on hold for an inordinately long time. Still they persisted and have been terrific about it. We heartily recommend them

Diana Van Casteren

Jeff and his staff are amazing!!!! They are professional, always listening to our wish list while staying within budget. Whether we are traveling as couple or with the children and grandchildren we can rely on the staff at Murdoch travel.

Rich A

My wife and I recently booked our family cruise with Jeff and he was very knowledgeable and extremely patient with us. We have been on numerous cruises as a younger couple but this is the first time booking as family (our children ages are 7, 7 and 5). We were having trouble deciding which rooms to book and asked Jeff to hold the rooms that were our first choice. There was no charge to hold the rooms and since we were indecisive Jeff took the liberty to monitor our second and third room choices as well. It took us almost a week but right before we finalized our booking we decided that our second choice room better suited our needs. Thanks to Jeff's diligence, not only did we secure the last pair of rooms of our second choice, they were cheaper than we had anticipated! Jeff goes above and beyond and made booking a breeze and I highly recommend booking your vacation with him.

darlene eaton

In May I am visiting two countries in 21 days. In a matter of hours, Jeff had booked 4 flights and 3 hotels for my trip. I was impressed with Jeff's expertise, professionalism and attention to detail. This is my first time using Murdoch Travel and I will use their services for all future trips.

Kelly M

Ron was wonderful to deal with. He was very through and made sure I knew exactly what I need to do before travelling and for returning to Canada. He also contacted me via email before, during and after my trip to ensure everything was good. I appreciate the attention they give to their clients and will definitely use them for my next trip.

Dale Popert

Very helpful

Monica Botelho

I booked my destination wedding with Jeff and he was so helpful! Any questions or concerns I had, he quickly responded to me and made the process less stressful. Thank you so much Jeff!!!!

Randy Steinsland

My wife and I have been travelling with Murdoch travel for over 25 years. We've had airlines go out of business days before our holiday and they took care of everything for us. We've been to over forty countries and truly have never had a bad experience. We always get the best, most honest advice and trust their opinions fully. Looking forward to many more fabulous vacations.

Peter Rogers

We have been booking our family trips with Murdoch travel for 18 years and have recommended them to a lot of our friends who also keep going back. Jeff is always very friendly and patient and nothing is to much trouble for him. We would highly recommend Murdoch travel for any of your travel or vacation plans. Jan and Peter

Kim D

We booked our wedding ceremony in Punta Cana with Jeff in April 2016. He was polite, understanding, very pleasant to work with & willing to go the extra mile. We plan to have Jeff assist us in the future with other trips we may plan.

Carol Strachan

Jeff booked our group trip to Cuba and I have to say we were the group from hell but Jeff dealt with all the changes and mix ups with great professionalism and I thank him for all his help, advice and the laughter. Thanks Jeff!

Nikki O'Neill

Have booked so many trips with Jeff and Doug over the years. Honestly lost count. Always the best service! Willing to listen to my crazy ideas and come out with a perfect vacation for my husband and I. Couldn't ask for more understanding or amazing people to plan both our wedding and our vacations with. Always my go to and I highly recommend!

Michelle Sides

My fiancé and I booked our destination wedding with Jeff and his team. They had their work cut out for them with 80+ people coming to a wedding in Jamaica from 5 different destinations in Canada. All of our guests were able to book their vacations through our wedding website which Murdoch travel set up for us. They booked everything with such ease and everything was so organized. Unfortunately, covid changed our plans, but even the cancellation process was handled in such an organized manner and so professionally. We will definitely be booking all of our trips with Jeff from now on. Thanks for everything Murdoch Travel, we look forward to working with you again in the future!

Erika Craig

I have been booking with Murdoch Travel for the past ten years and have been very satisfied. The staff has many years of experience and are very helpful in planning a perfect vacation.

Kathy Thomson

Helpful hands on agency.. with all that has been going on it's nice to have a person willing to work with you and for you

Kelly Cassar

All of the staff is so friendly and helpful. I really recommend using this agency. I’ll definitely be booking with them again!

Kim Sexsmith

Have booked our annual south winter trip three years in a row now. Staff are pleasant to deal with, respond to emails quickly and have knowledge and experience.

Chris Parkin

Fantastic service friendly staff. I couldn't ask for more in a travel agent. Very organized and attentive. Always been very happy from a short holiday to an extended one. ☺

Terry Speare

Fabulous service ! Whatever we throw at Jeff and the rest of the team they can handle it, or suggest even better alternatives. And they seem to have already been to most of the places we want to go, so they can get us into some hotels and tour options we wouldn't have thought of ourselves. Five stars !

bill hanna

Have been dealing with Murdoch travel for years. The owners and staff could not be any more friendly, professional, and helpful. This is a company to deal with.

Kristine Da Silva

I first reached out via email to Murdoch Travel in mid July 2021 to inquire about flights to India for a tour I booked. Alex Jorgenson replied promptly advising I wait until closer to my departure date to purchase tickets due to the unpredictable nature of the pandemic in India. I value her expertise and professionalism. My second correspondence with this agency was my wanting assistance planning a trip of a lifetime to Lapland Finland to stay in a glass igloo and see the Northern Lights, a dream of mine ever since I was a little girl (btw, I saw the Aurora Borealis 5 out of 7 nights just last week, Nov. 2021). Melissa Del Re recruited another travel agency to create a package for me and handled all of the forms and documents required. She answered all of my questions in a timely manner and even communicated with me on my day of departure about a potential airport disruption. Melissa is a friendly, helpful and enthusiastic travel consultant. I highly recommend Murdoch Travel. Their customer service is excellent and they have a genuine interest in your vacation satisfaction.