Reviews of CAA Store - Barrie (Travel Agency)

Tanya Terrace

They genuinely seem to want to help you.

Nuno Antunes

Great location with all the services, travel, insurance.

Ivano Stocco

Friendly staff, very helpful

Ken Berenz

Very helpful

Aida McAleer

A great place to visit before you go on your trip and if you need information and good travel items

Cam S. Leslie

International drivers license sold here

Brenda P

Excellent service always....hands down!!!

Denise Dobson

Excellent fast and efficient!

Roy M

Not very friendly

Paul Griffin

Very helpful. A few great money saving treats at this place too

Walter Rosenberger

Fast friendly staff in and out fast never seen any line ups or lack of parking

Diana Boyes

terrible customer service phone system - will call back within 24 hours???

Giuseppe Gigliotti

Such friendly staff! If you haven't been to a car store before I highly suggest you check one out! You can also obtain an international driver's licence at CAA locations across Canada!

Things you might see in

Getting to expensive..

Richard Harasewich

Clean store with helpful staff

Colin Campbell

Amazing Service, Safe location (covid) movement Clearly marked on the Floor. Amazing Employees.

Craig Ivory

Friendly, flexible service

Azaeal K

Small store. Same place in Alberta would at least give drivers handbook to members. Oh well

Paul

Very helpful and Cheerful, were very fast and accommodating to my needs of getting my international drivers license that day.

Tyler Courville

Great service! Very helpful

Jessica P

I had an amazing experience with CAA. Because I am a healthcare worker during COVID, they provided a free tow for me. They arrived in less than 10 minutes, and even though no one wants to have their car towed, it was as seamless as it could be from the reception taking my phone call to the tow truck worker. Thank you for wonderful service!

Paul Mc Farlane

Got CAA 4 LUKE & i. Good 2 have

None of your Funky Business

Small place

Ian Black

Love my CAA

John Rosart

Lots of information

Anna Bluhm

I AM SO IMPRESSED WITH THE SERVICE AT THIS STORE, AND ESPECIALLY WITH CHERYL WHO ASSISTED ME THIS MORNING ON THE PHONE. SHE WAS VERY INFORMATIVE AND HELPFUL AND WAS A PLEASURE TO DEAL WITH! THANK YOU CHERYL!

John Ferrier

Wasn't there

Phreddieboy

This store is very expensive but the staff is experienced...

Dave C

I got my International Driver's Permit here. Quick and easy.

Esen Mau

Awesome...great staff...fabulous shopping... travel and gizmo stuff at a great price....best car insurance too...check it out...

Lisa Ramirez

Just to be on the safe side

Jordan DeLarge

The ladies in there were amazing. Prices in the store were very cheap for merchandise. Great stop before travelling.

Ann Chisholm

I have been planning a trip and have been working with Sheri,of their travel agents. The planning went really well, my ideas were all taken into account and it all went smoothly. Nothing but kudos!

craig maidens

Great organization highly recommend travel insurance

Ileana Negru

Worst service ever ,...waiting 4 hrs for a tow truck to show up .....cant imagine i had tgat patience . I had to cancel the service request and cslled anther towing company ...

john walsh

It's the CAA store

cindy mcgibbon

Quality good service

Andre Champoux

Customer appreciation day... Ya, 1 empty box of timbits still on the table, cold coffee and 2 types of chips that looked like they were left over from Halloween.

Kelly Lynn

Awesome service

Jaclyn Mirarchi

This review is for all of CAA and not just this specific store. Last year I got my license and my first car and drove across Canada. I decided to get CAA before my trip and it was one of the best decisions I made. The ladies at this location were very helpful with helping me and my sister prepare in every way they could the best way possible. They provided us with maps and a custom booklet of our trip; and joining our accounts to save money was a breeze. I made it to BC with no problems. But I wrote off my car in NL after hitting a water bar on the hwy. I don't know what I would have done without CAA's support. My insurance company did nothing at all to help me, and CAA went above and beyond. They sent me a $600 cheque to go towards my car and to get back home. They paid for two seperate tows which would have exceeded $600 if I had to pay out of pocket and were also there for moral support. Once I got home, I got my passport photo's done through them, which was fast and free. My partner locked his keys in his truck while it was still running when we were on site and they were there in less then a half hour to unlock it for him, free. And I get amazing discounts at so many places because I am a member. I don't know how to thank CAA enough, I greatly appreciate everything they have done for me, and am blown away by the customer service. I will be a CAA member for life, without any hesitation. I am 100% more confident as a driver, knowing if anything happens with my car CAA will be there to back me. Thank you !

Raffaele Carniato

Great staff. So helpful. They showed me how to customize my membership and add 1 family member and save money.

E X

READ THIS BEFORE THINKING ABOUT GETTING A MEMBERSHIP Apologies for the long text, but I just want everyone to see the whole story. In the morning I had my car towed from Barrie to Mississauga for my car to be tuned. The car is lowered so I kept the front bumper off to help with not scraping, plus easier access for us if something is wrong with the parts that were installed in there. The guy comes and jokes about how low it is and we just talk about his story and how he’s been in the business for over 30 years and once owned his own towing company, so I know he’s good. No problems here. Gets it on the truck now problem and off without even getting close to touching the front end on the ground or the truck. After the tune is done the car is up and running, but I obviously don’t want to drive it all the way up to Barrie with no front bumper, so a request a tow. Tow truck drive gets there and starts taking pictures of the front end, and says “give me 2 minutes, I just have to call dispatch.” Here we go, I could just tell he wanted nothing to do with it. Seriously, it is there job to tow vehicles and they still don’t want the work. A few minutes go by and go to his truck. He gets out puts it on speaker phone and I hear the last part with the guy saying “Yes, that’s not road legal” and the driver says “thank you” and hangs up. I ask “How is it not road legal?!” He shakes his head, doesn’t say anything, and drives off as fast as he can. How do I know that the guy on the phone wasn’t one of his friends just saying that to get him out of towing?! I didn’t even see the number or talk to the guy on the phone! What do I do? Call for another truck and complain what just happened. The guy who I was on the phone with now said he “Had to look into it.” He wanted to see what the drivers notes where but couldn’t find them. So, he had to call dispatch to see what happened. After waiting a few minutes, he got back on the line and said my car wasn’t road legal because it doesn’t have plates. I said it does on the back, but the driver never checked there. After going back and fourth for 20 minutes. He first said that they would send a tow truck after talking to his supervisor, but then put me on hold again because his supervisor wanted to talk with him again. After that he said they couldn’t tow it. He then gets the supervisor, who I had to wait for another 5 minutes to talk to. The supervisor now pulls this s**t out of his a** that they can’t tow it because it is considered a “Transportation tow” meaning that because I want a tow to my house and not a shop, they cannot do it. He’s not budging at all to help me, so after 30 minutes on the phone I had enough. He said I could purchase my own tow to get home and that CAA may reimburse me for it (probably not). He then said “I hope your day gets better from now on” where I replied “I thought that was your job to make happen” and hung up. Luckily, the gentleman who towed it for me in the morning gave me his number and said he would tow it back. I only didn’t want him to tow it because it would have been the next day in the morning, and I didn’t really want to leave my car there over night but had to anyway. Luckily, the gentleman towed it for me the next day. So, what’s the moral of this story? 1. Very few drivers want to do their job 2. If your tow is more than around town, good luck 3. If your car is lowered, good luck 4. Licence plate (AR 84827) is a horrible person, and should find a different job 5. Finally, if you want a tow home, forget about it

Claude Chamberland

(Translated) Excellent service and courteous (Original) Excellent service et courtois

John Cotoulas

Good

Kim Dodge

After 8 months of my yearly membership CAA informs me that they no longer cover my vehicle. 2017 Sprinter Cargo van. My membership was paid 1 year in advance and I cannot get a refund for the remaining months. Had I paid month to month I would have not lost any money. Buyer beware. They can change their policy at any time and they will not notify you.

Criss Truss

Awesome staff, no wait ,in & out . ????

Kari Persson

Very little customer service reps to assist with our purchases. Asked one lady who couldn't because she was leaving for the day. Asked another and was told she didn't deal with the merchandise. We put our items down and went elsewhere where we did find our items.

John Galipeau

Amanda Winter is totally awesome thankyou so very much for your patience.????

Laurie Ann Mete

Excellent service! Very knowledgeable and helpful.

John Mariani

They will not ever answer the phone EVER. Called all day, about 160 times and just get the same " were busy with customers" bs So I went in and sat in a chair and tried calling them while staring right at them laughing and giggling and having a good time helping NO ONE. Phoned 17 times and no one answered even though they were clearly doing NOTHING. caa insurance is great, but good luck getting them to answer the phone at the barrie office -10000 stars

Cameron Beattie

Kind and friendly staff

Tom Roduck

Was in the Barrie store this afternoon at about 1430 with my wife. Both being seniors (70 and 79) and somewhat physically challenged we sat in the 2 chairs provided at the end of the counter to wait out turn. One staff walked by to deal with a photo and asked if we were taken care and we said we were waiting out turn. This same taff person finished dealing with her customer and asked a person who had come in 5 minutes after us if she could help him, totally ignoring us. Just another example of seniors and handicap people being ignored and treated like a second class citizen!

Frank Wice

The store in Barrie was great . Last night when I needed caa they were not to be found I waited on the side of the road for four hours badly in need of assistance. Finally a independent operator stopped and got me and my wife out of trouble. Utopia auto and towing was fantastic. It makes me wonder why I even have caa . The only reason they even got two stars is the great lady in Barrie

Joseph McColeman

Great customer service! Very polite and was able to get me a new membership going that day and was available to have my broken down suv towed from brampton to midland ontario for only 130ish $ plus I still have 3 more tows available if needed this year aswell as they will bring me gas if I were to run out and or a boost if my battery dies! All for 130$ that is a steal!!! Very impressed

Marie Lewis

It saves the bacon when your car goes rogue and decides it wants to be defiant. CAA saves the day!

Laura Logronio

The customer service here was excellent. I described what I was looking for and a store associate helped me find it.

Delores Cook

They refuse to answer the phone even when you are willing to wait in priority sequence! Please don't continue to offer this service if it is no longer available! I am elderly and expected to drive to the store to find out if a product has arrived.

Andrea M

Very helpful staff

Kevin Fox

Friendly, nice , helpful. We were in and out quick

Eric Hartlen

Traveling home from hockey Sept.15 in Wasaga Ont. Saw older man on side of road; stopped... and he told me he was waiting for CAA but they were late. When he told me the location he gave them I realized that was not where he was. At a service center, I found out his location; returned to him and told him where he was. We called CAA... Lady was friendly; understanding re: being given bad location address...and she was fast! Tow truck was there in less than 2 minutes. Good experience... way to go CAA. We also have CAA and happy about that! Anonymous CAA member

Edward Dakins

Great service, prompt and friendly

Loeland and Janet Parliament

Very knowledgable & helpful.

Alex DeLorey

Ran out of gas like an amateur. They came to roadside assistance within 15 minutes. Friendly and helpful.

JoHanna Hartnett

Returned a device to this store weeks ago then got a letter from CAA this week asking for my tracking device back or they will bill me for it. They can bill me all they want. I returned it to this store. The lady who served me was confused .

Pete Binsted

Save your money. I'd been paying for CAA roadside assistance probably 15 years now and when I locked my keys in my car they refused to help. I've spend literally thousands on this service and when I needed it, it wasn't there.

Stanislav Zibritovsky

Thank you very much CAA for your fast,professional, courteous and honest analysis of my truck's problem and your help today. I now will not miss my Doctor's appointment. You are more valuable than GOLD.

vanessa gosson

Nice ladys

William Scott

Close by

Don Copping

Called to check on mask availability and if you chose as I did they mailed our order. Very well done.

Gail Potter

She was very helpful. Always happy with their sevice.

Marie Gagne

Very friendly and helpful staff. They were able to answer all of my questions. They also have a great selection of travel items!

Jesse Ramirez

It was nice to go there and give my membership recommended

Margaret Waite

Friendly service

Suzanne Mardon

Everything under one roof

Allan Lees

Fast and friendly service from staff member.

Lisa Fletcher

I just want to say thank you very much . You really know how to treat and give amazing customer service . I would recommend every one to have CAA if possible. And Barrie branch NAILED IT FOR ME !! Thank you again Best reguards Lisa

Dj Morel

DO NOT WASTE YOUR MONEY IF YOUR IN THE BARRIE AREA. CAA south central is constantly providing the excuses that they are having higher then normal call volume and not enough trucks, this is rediculas for a company with a CAA store in town. I have been waitin 4 hours for a truck, should not have wasted my money on membership as i could have been home by now with another company. I highly advise against giving them your money as they wont keep their promises of being there in your time of need.

Dan Marshall

Vert helpfull staff..

R.D. Lingard

Friendly service

Samina K

Excellent service.

wald tomas

Very professional, helpful and friendly place. Like to do business there.

Claude Chamberland

(Translated) Very good service (Original) Très bon service

Janice Purdy

Very good..excellent service

ha phan

I wish I could give them 10* People are so nice and friendly. I want to say thank you to Lori Anne . She’s so amazing . This is my first time travel long way and I had no idea what I should do for the trip . She helped me to plan the trip and booked the hotel . She so nice and so friendly. I can not say thank you enough . Thank you Lori , thanks everyone in CAA Barrie ❤️❤️❤️

Sun Angel Court

Pick up maps\info for your road trips!

Wendy Norman

Sheri Klisouras was very helpful in booking our trip! Explained all details, returned calls very promptly. Because of Sheri we will continue to book all our trips through your Caa Travel. Thank you Sheri for all your help and patience

Dianne Elliott

Great location, staff are super friendly and emost helpful!