Reviews of SkiBig3 - Head Office (Travel Agency)

Markus Lauff

(Translated) great ski area, very friendly staff (Original) tolles Skigebiet, sehr freundliches Personal

Luis Arturo Arias

Great options, awsome deals, easy way to reserve your trip.

John Mark Clark

Excellent service. Melanie reached out to me after I made the initial purchase and helped me with booking more fun during our planned trip. Her information was very helpful and much appreciated. I strongly recommend SkiBig3 Adventure Hub if you plan on being in the Banff/Lake Louise area for skiing, snowboarding, and Snowmobiling. Awesome service!!!

Colin Middleton

Easy to purchase the lift passes; and they were waiting for us in our hotel on arrival as promised.

Marty St. Denis

Great good and services during lunch time

Akiva Goldberg

Do not book on their website. The date calendar kept refreshing causing my reservation to book in the wrong month. When I contacted SkiBig 3 they were unsympathetic and charged me for a stay which I did not want or use even though I went ahead and booked for the original date that I wanted. The people operating the office seem to all be from the UK, they don't seem be at all familiar with North American standards of customer service. After this experience, I will never book through them again! Beware when booking through this website.

Kenneth Louter

I'm from the Netherlands and am glad that I can still buy ski passes with some flash off

Daniel Cherfan

Friendly staff but poor quality equipment. I had to exchange my snowboard after 1 day because it was just too beaten up to ride. Find somewhere else to rent your gear!

Dave Gussin

Easy process and provides a discount compared to buying lift tickets at the resort.

Marilyn Tschirhart

Good food as usual. Very happy with Covid protocols.

Rain Li

Incredibly simple process. Rented my skis and jackets from them while I was at Banff. Went to the store the day before to get everything fitted and they delivered the stuff to my hotel receiption desk that night. Had to extend my ski rental for a day but could go to the store in time. Ended up just going to the store after that extra rental day to pay for it. No hassle at all. If you are skiing in Banff for the first time or don't have your own equipment, highly recommend! Use their website, it's cheaper and lots selection.

Ethan Sommer

I got a good deal on a complex package. The purchasing experience could be a bit easier. I made mistakes a few times because I was going to start skiing the day after I checked into the hotel, and while there was probably a way to fix it, it seemed easier to just start over. So pay attention to details as you fill everything out the first time. If it was easier to correct mistakes in start dates, I probably would have given five stars.

Ryan Day

I spoke with Christine over the phone and she was able to provide phenomenal customer service that was prompt and timely. She was a pleasure to speak too!

Lucas Fiuza

Good customer service but I definitely do not their package of 3 days out of 5 days of ski lift. When I saw the prices on the resorts I realized the savings were minimal... with their package you pay ~USD 93 / day of lift... buying directly from the resorts the cost is ~USD 96 /day and they offer multiple discounts... i.e. store is good, customer service is friendly but is not a good deal if you are looking to save in your lift tickets

Matt Marcus

Rented some skis for a 2 day trip at sunshine. All the staff were super helpful and friendly. Would definitely rent from here again no question!

Ryota Tagawa

You have a good service . and I love Banff ski area

Aditya Sharma

Awesome

alira kaur

A great place to go skiing. Reasonably priced ski lift prices. Good rental prices. The people are friendly. Will go back

Maggie Egan

It was very easy to go through SkiBig3

Ren-Ren Paez DelRosario (Ren-ren Paez)

We had a great experienced last 2 spring ago! We really enjoyed it with the help of our skii intructor brad!

Brad Dalton

The website promised savings up to 25% on lift tickets but when I went to purchase had deceased from 25% to 10%. Requested an answer but no response.

Robert Farmer

Too much fun

Ammon Ziebarth

Website was awesome, easy to configure different options. Better than the Colorado site we were comparing are stay at. I hope are ski and and stay are as smooth as the buying process .

Jeremy Burgess

Great staff who is timely in their responses and very helpful. Easy buying process!

Sal Cuthbertson

The staff were great and the equipment high quality but I was disappointed that they wouldn't refund me one days hire (My plans changed and I only needed equipment for one day) other companies will give you a refund so maybe think twice before renting from here

Marlon Boyington

Very easy to purchase my custom ski package. Also, when I called for clarification on where to pick-up my lift tickets, they were great over the phone.

Denise Packard

There was a lot of extra clicking to get through the transaction.

Greg Russell

Very easy purchase of lift tickets and delivery to equipment rental company (Gear Up).

Melissa Parker

Terrible customer service this morning at the hub in Banff. The company and staff do not care about customers at all and only have money on their minds. No point going in to talk to anyone there as they do not help.

Brock Givens

Being from the U.S. our trip could have been a very stressful experience with all of the Covid restrictions on the border put in place. Instead through SkiBig3 it was the exact opposite. They were responsive throughout our entire trip planning process which dated back to February of 2020 before the border was closed until this December when we finally got to go. They frequently updated us to make sure that our trip went as smoothly as possible. Between the Banff Airporter getting us to the airport in a timely manner and our SkiBig3 Lift Tickets being delivered right to our hotel to pick up when we checked in, our trip was better than we could have possibly hoped for! Thank you for your entire team's help!

Ed Shendell

Good saving on price. Like the grace day & the extras don't hurt either.

M D

Exceeded expectations! Will definitely be using them in the future. So easy to book and have your tickets ready for pickup at your hotel.

Pelly Pelly

Going to Canada to ski in March. Hopefully. SkiBig3 always really good in helping get everything sorted.

Mike Doucet

It was very easy for us to obtain our tickets on line and to later pick 5hem up at Banff ave.

Steven Moore

Phenomenal experience. Crazy conditions you experience once in a life time.

Gustavo Cabrera

easy, great app.

Taylor

Absolutely no compensation for this season due to Covid. Lost 1/3 of the season, and their solution was to get a discount for next year. What about this year? Though I am not one of them, there are tons of travellers who come for a ski season, and they'll get nothing for losing the season. Sent multiple emails before getting a response.

Chelsea M.

Very knowledgeable in helping us with our booking with any questions we had, and were there for us the whole trip. We had an unfortunate issue with our hotel closing due to covid and they took care of everything to get us set up in a new hotel with minimal stress to us while others that didnt use them were left to find stuff on their own. One of the best booking companies I have ever used.

Andrew Chenel

Great food and the best service.

Julie Archer

Easy to use informative website

Sean MacGregor

Great help worked to resolve Itinerary email issue and ensured recieved a copy. Helpful and really nice to work with.

Diego Ortiz

The page is extremely easy to follow and, since I had to make a couple of changes to my itinerary, the staff was great at making adjustments (over the phone), giving me options and very clear information. They were also very cordial and had my changes done in minutes. Great overall service.

(Shoreline) Henry

The specialist is awesome. She follows up my itinerary step by step although the user interface of the booking system is terrible.

Steven Fishman

Easy shopping experience and checkout.

Robert Noll

Great skiing

Yan L

A little nervous about not getting all tickets ordered just 2 days before sky days, but all tickets (ordered 3 different times) arrived at the hotel in 1 packet! Second time using them now. No complaints.

Alyssa K.

I paid over $130 each for 2 one day passes. Had I known it wouldn't be possible to ski at more than one place in one day because of their lack of frequent transportation, I would have just purchased cheaper tickets directly from one of the resorts. We spent maybe 1 1/2 or 2 hours at Sunshine, then tried to get to Lake Louise for at least an hour but then the shuttles and buses didn't get us there in time. We ended up paying $250+ AND another $160+ for rentals, for about 1 hour of skiing. I was extremely disappointed- even in tears at one point because we came all the way to Banff and spent hundreds of dollars to enjoy a full day of skiing and it did not meet our expectations at all. Although the employees in the office were nice, they couldn't even help us with the shuttle situation. It was a complete mess.

Halmelton Herve

Always a good experience booking. Helpful and knowledgeable people

BB8

Best travel agency in the world

Elin Dalenbäck

I would strongly recommend everyone to not buy their refund option. It is 99$ waisted. Last season I injured myself pretty badly so I could not go skiing for another year. Even though I gave all the info they asked for (medical documents, several doctors statements, receipts, forms, pictures etc.) I still did not get any money back. I had been skiing a total of 17 days but after a lot of emails back and forth they said I did not qualify for a refund since I had been skiing more than 13 days. I ended up paying over 1800$ on my SEASON PASS and got back nothing because the DAY PASS where more expensive per day than the total of my season pass. This makes absolutely no sense. I just want to spread awareness of this so no one makes the same mistake as I did. Stay safe and enjoy the snow!:)

Anthony Calce

I had to change plans a couple of times last minute and they were super nice and accommodating about it. Overall great customer service from Gar and the team.

Bryan Millen

Very knowledgeable in helping us with our booking with any questions we had, and were there for us the whole trip. We had an unfortunate issue with our hotel closing due to covid and they took care of everything to get us set up in a new hotel with minimal stress to us while others that didnt use them were left to find stuff on their own. One of the best booking companies I have ever used.

Youssef Hazem

Love it

Kris G

STAY CLEAR OF THIS COMPANY FOR BIKE RENTALS! This company rented me a defective bike which resulted in injury. They refused to admit they were at fault and wouldn't issue a full refund. They obviously care more about $$$ than the well being of their customers.