Reviews of Vision Travel (Travel Agency)

Miller Wuitchik

Would leave 10 stars if I could. Having never travelled out of North America I had no idea what to expect or where to book. I was referred to Allison Knaap by a few co workers. I emailed her our wish list of what we were looking for in Mexico. Within a few emails she pin pointed a few PERFECT locations. After doing some research we narrowed it down to our favourite. She ended up finding the best deal possible and saved us a ton of money! Super excited even though the dreaded 6 month wait until our trip. Anyone looking for a travel company/agent.. Allison Knaap is awesome!

Earl Friedberg

I use this agency to book all my travels. Again and again, they've gone above and beyond the call of duty. When something goes wrong, there are there to immediately take care of the situation - day or night. HIGHLY RECOMMENDED.

Austin Rudd

Real helpful

Richard Lyon

Friendly Sevice !!!

Linda Milke

As we look forward to the say when we can travel safely, we found Brenda Pascoe, manager of the Brantford, Ontario Vision Travel, so helpful. Her years of experience, travel and an understanding of budgetary limits will help us decide what we can afford, what the mode of travel and what the best times to do so will be. Brenda is warm, welcoming and professional.

Jeffrey Martin

Staff were friendly and answered all my questions fully.

Chris Chartrand

I have dealt with Colleen several times and she as well as the other staff have always been very helpful and incredibly knowledgeable. Highly recommend their services!

Dawni Neufeld

We had a great experience booking a last minute honeymoon through this agency. Our travel agent went above and beyond for us and was very knowledgeable about where and when to travel. Highly recommended.

Lisa Maggrah

Great service!!

Marina Rossetto

I was planning a trip of a life time for my son and myself. I was very sure of the trip I wanted but didn't know how to pull it together. Allison Knaap is awesome! She very patiently help me put all the pieces together over a few months. This was not a cookies cutter trip. We just got home and"It was the best 15 days of our lives". Thanks Allison!!!!!!

John Bradford

Brenda is the travel queen. Whether it's world travel or personal family events, she manages every contingency and takes our stress away.

Lev-Tov Zohar

Allison is working so hard on my 3rd attempt for Varadero, Cuba. She's just the best. I couldn't imagine using any other agent.

Keily Hochlander

My travel agent i always go to is Allison shes amazing! She always factors into account what im looking for whithin my budget! She sent me to an amazing resort in mexico made sure i had travel insurance and even got me extra leg room seats on the plane WOW awesome customer service! Allison went even futher to reach out to me after the trip and ask how my experience was! Not many people do that! I highly highly recommend this talented woman!

Faye Reynen

Yvonne gives 110% to make our vacations a success. She is Trustworthy, Reliable and Knowledgeable.

Ira Trus

I would really recommend Vision Travel Solutions and its Travel Adviser Anna Pavliuk to anyone who is willing to travel. Anna always goes above and beyond to satisfy her clients! Choose Vision Travel Solutions and you will never regret!

Leah B

I do not believe this is a marlin travel anymore. I used to work with co-op travel before they became marlin but they are now owned by another company

Dana Castillo Welz

Dona made planning our trip easy and fun. She provided us with ample information and was very straight forward with us when it came to getting a bang for our buck. I would highly recommend Dona Ahlm at Vision Travel for your future travel plans.

Wendy Kallenberger

Dona is a great agent who will take care of your travel needs. We booked several trips with her throughout the years and have always received top notch service.

Jesse Rightmyer

Caroline is very helpful and knowledgeable!

klrust

HIghly Recommend Vision Travel. Nicole always go above and beyond and is always willing to help you find your next getaway while staying in your price range. Nicole booked our wedding group and was always keeping me up to date with the details

John Boy

Amazing place. Kathy Hamilton is a high recommendation from me she is so helpful. And has no problem with all my crazy switching of trips. ....very nice lady....see you soon Kathy.. ..lol

Shelly Petersen

I have had some of the most amazing holidays booking with Nicole Yaworsky at vision travel! She takes care of everything I need, from hotels and shuttles to excursions. She even saved my butt when I left my phone on the plane (I know.stupid me)!! She is knowledgeable about all my destinations and finds things I would like to do and see on my holiday. Nicole is friendly and easy to talk to, I would highly recommend giving her a call.

Austin Bubs

Me and 3 friends went to book vacation here for a trip to Cuba. When we talked with the lady working their she told us that we can email here when we want the trip so she can reserve the current price, so we did and the next day we went to go pay for it she did not open the email and the price went up around $70. We still booked the vacation with a final amount which one of us paid in cash and the rest would be on 2 credit cards. when we got charged we got and additional $56 fee and all of the seat selection cost went on one credit card instead of splitting it. we then called about the fee and the lady said that when she booked it for us (which was right in front of us) it went up in price without her knowing and nothing she could do about it. Would not book with this company again.

Kathy Kobly

Dona Ahlm is always very helpful, always has gone the xtra mile !!! She has booked many holidays for my husband & I.

Lori Prince

I wish there was an option to give more than 5 stars! We always deal with Theresa Healey Fuller because of her attention to detail, great knowledge base and travel connections, and overall amazing personality and friendliness. I wouldn't trust anyone other than her to help myself, and my family, see the world. She works tirelessly to ensure you are happy, satisfied and knowledgeable about your journey.

Debra Hubich

Jackie planned our trip to Spain in April and everything was great.

joanne. Dubeau lerno

I told them where i wanted to go they found the best price great place

Brian Gedney

Nobody could have looked after us better for our holiday in Cuba

Olivia Loveday

When booking with Vision Travel in Brantford, ON, my group (consisting of myself and 3 other individuals) was very disappointed. Through Vision Travel, my group went to Theresa Healey as recommended by family members. We first contacted Theresa over the phone in an attempt to book an appointment with her. During this phone call, Theresa appeared rude and very abrupt as she interrupted the caller and asked us to just email her what we wanted and that she would get back to us soon. We emailed Theresa stating that we were going on a trip to both LA and New Zealand and we only needed help with booking two vehicles during this time. Two weeks had went by with no answer from Theresa. After these two weeks we called Theresa again and asked if we would be able to come in that day and she agreed. When we met with Theresa she appeared friendly and had vehicle recommendations waiting for us. We told Theresa what we would like with our vehicle such as full insurance coverage and in-airport pick-up if possible. Theresa suggested that we use our own insurance to cover these vehicles as this could be done internationally and that both vehicles were in-airport pickups. Theresa also let us know that once she put the booking through that she would send us the confirmation. By that afternoon my credit card was charged with the payment but we did not receive the email confirmation. My group spoke to an insurance broker and we were told that you could not book the insurance coverage suggested by Theresa when travelling outside of Canada and to the U.S. by any insurance company in Ontario; making insurance coverage on our vehicle in New Zealand impossible. When contact Theresa about this and our lack of email confirmation of the vehicles despite the payment charges, Theresa answered that the cars did have full coverage already and ignored our question about our car rental confirmation. We emailed Theresa for two weeks requesting our car confirmation as we had received the charge on the same day that we had met. During this time Theresa would not reply to our emails. When we finally received our car vouchers, Theresa then informed us of hidden costs that we had told her we did not want in our meeting. When we attempted to ask her questions about this cost she would avoid the question. As a group we had to investigate this issue on our own and found that this cost occurred as we did not have full coverage. Due to this issue, when arriving in both LAX and New Zealand we had to pay additional costs when picking up or vehicle. We had asked for in-airport pick ups and Theresa assured us that this is what the rentals were. Upon our own inspection this was not true as LAX does not provide any in-airport car rentals. We would need to take shuttles to get to and from the airport that would take approx. 30 minutes - 1 hour. While we were understanding of having to do this, Theresa did not tell us about these shuttles. This was during a quick layover trip that we had limited time for but was hoping to enjoy scenery of this stop. Luckily we were able to find this out on our own ahead of actually arriving to LAX and able to plan accordingly but this was also without Theresa's help. Overall she gave us false information about costs and insurance options, avoided answering questions, and did not give us proper instructions about car rental pick-ups. After this experience I would never return to Vision Travel when requesting help from a Travel Agent or refer others to this agency. We went to this agency with a simple booking request that we thought would be easier with the help of a travel agent but ended up with further difficulties than if we had just booked on our own.

Trina Manship

Dona has been our travel agent for the past 10 years and we would never use anyone else! She knows what we want in a destination, in a resort and what we expect from our vacations. She has never steered us wrong and has provided fantastic customer service. I am always impressed when we walk into her office and she not only remembers us by name, but also where we work, where we like to travel to and where we were last! Very impressive and shows how much she values her customers. I would highly recommend her and this office to everyone.

N.T.H

Just wanted to share with anyone who wants to know that I had an excellent experience with the travel agent who works at the Marlin Travel (soon to be Vision Travel I think). Kali Brunet was very accommodating and incredibly helpful when I reached out to her for help planning my first Caribbean vacation. She was quick, responsive, and did exactly what I asked of her. If you are looking for a knowledgeable, helpful and friendly travel agent, she's your girl!

Char Vine

Has been a great experience so far. Definitely worth it to have a travel agent.

Dale Craig

This 5 star review is for Catherine Lemire. My family and I have booked 3 trips with Catherine over the last 1.5 years and she has gone above and beyond each time. Between all the emails and phone calls back and forth, she is always ready to answer all of our questions and trust me there was a ton of them! Thank you Catherine!

Mona Lohr

They gave good advice but not what we were looking for .

Kristy V

I would highly recommend Laura at Vision Travel. She went above and beyond in booking our family vacation to Mexico. She took in to consideration all of the things we were looking for in a resort, and was able to find a great package (which saved us about $800 by finding the best date to leave on!)

judy welz

Dona is our go to travel agent and for many years now she has taken great care of us not only by giving us great suggestions as to where to go and places to see and stay but also keeping us informed as to what are the places to visit while on our holiday.I would suggest booking with her as she cares about her clients having a great holiday. Thanks for the last booking to Mexico it was a blast. we will definitely be booking again soon.

Greg Dacosta

Coleen is the best use her of you decide to use this agency. She will treat you right

Margaret 9799

Me and my now husband were planning to have a destination wedding, we went to marlin travel and were greeted by a lady who asked what we were there for. We told her we were looking into destination weddings and wanted to look into prices. We are young, my husband was in his work clothes and she automatically assumed we didnt have the money as she rudely replied "you know it will be AT LEAST 15 HUNDRED per person" me and my husband looked at each other and got out of there so quickly. Little did she know we make great money and 1500 was alot less than we were expecting. We ended up booking with fareconnect having 30+ people joining in our wedding day. She was so quick to judge and because of that lost out on a big group travel!

Warren Klein

Allison Knaap has been the go to person for my entire family and group of friends. She has arranged everything from just a hotel room to sending 52 people to a destination wedding. Every time everything was done right. She has saved us a lot of money with her guidance and experience. You can book online and if you have problems who do you ask about them? Your computer?