Reviews of TierOne Travel Edmonton (Travel Agency)

Joe C

Gloria has provided us outstanding services for over a decade now. She is thorough, pleasant and helps us enjoy every aspect of planning for travel. Thank you!

Magnetsigns Edmonton West

Ian Glen took care of it travel needs when we needed a get away to Cancun earlier this year. He made it all so easy and his knowledge of the location and resorts was amazing! Ian's dedication to the customer really shows and we will be coming back again on the next family vacation!

Nadia Munarolo-Kurjata

There are not really any words to describe our experience with Ian at Tier One Travel. We have been working with him for over 15 years. We don't even live in Edmonton anymore and still go to him for all our travel needs! He listens to what we are seeking and then always finds the perfect resort, flight plan, accommodations and transportation. He goes above and beyond and is always available for questions. 5 stars? More like 10 stars for Ian! He's the BEST!

Cara Ball

Ian Glen went above and beyond to ensure our trip went smoothly! He takes the work out of planning a trip and takes care of all the details. We enjoyed our trip so very much! The memories will last a lifetime. Thank you

Mary Anne Burnsides

I'm just back from a great trafalgar trip 'amazing Britain" that Ian Glen set up for my mother and I. Everything was great and we especially liked how Ian set up our airport transfers with a private car, mums knees are bad and the drivers were waiting when a flight delay got us there late and they were right on time for our departure. Awesome trip as usual from you Ian and we will be contacting you for our next adventure!!!

aneta jakuszyk

The experience with Ian at TierOne Travel was just lovely. He is so kind and easy to work with as well as knowledgeable in all areas of the travel industry. My trip to Sydney was booked in no time and with all the criteria that I requested. I would definitely use Ian on my next adventure since now I know someone is on my side if anything should go sideways on a trip. No more booking trips on my own - Ian you are stuck with me now!!! A big thank you once again for all your help.

Leslie Ritchie

It is always a pleasure to turn my travel planning and booking over to Ian Glen with TierOne Travel. Ian takes the time to search out exactly what we have asked for and always provides us with plenty of options. I never have to stress about the details when Ian has helped with arrangements. A handy booklet is always delivered with a smile to us with all the information needed before we fly. Thank you Ian for making traversing the globe much easier!

Dave Lapp

My wife and I booked a trip to Iceland this September through Ian Glen and we were extremely pleased with the way the trip unfolded. Ian provided very good recommendations on where to stay in Reykjavik and sites to visit. Having recently visited there himself he even provided some brochures and maps he had acquired while visiting the capital. His attention to detail made our experience in Iceland memorable.

Joan McIntosh

Thank you Ian for your patience and great service! Our flight and accommodations at Catalonia Yucatan River Maya Resort were wonderful!! My Sister and I had a fabulous time in Mexico!! We will definitely be booking with you again soon!!! Cheers, Joan

Eugene Tasic

Great experience with Ian Glen planning my parent's trip to the Philippines. He was detailed, patient, and professional, quickly responding to my questions and requests. Awesome service! I will definitely use him in the future...

Telf Live

Ian @ TierOne, you've completely changed my mind about engaging your services, always thought with the convenience and ease of booking online that perhaps an "agent" wasn't needed. You have consistently showed me that i could never go back to the "chance wheel" of booking using online websites. Nothing compares to your value adds: pre-booking airline seat, always getting the room/building I want, airport transfers always included, and never been disappointed in the resorts you've choosen. And I'm a family of 5, as well as my adult-only girls trips - you do it all!

Claude Lalonde

When the pandemic hit and the Canadian government went into the lock down my Travel Agent Tara Sparu went above and beyond the call of duty in insuring my return safely and expeditiously. Now after all this time Tara has gotten me a full refund from Westjet. For care and attention in your further travel or business booking you can count on Tierney Travel.

Shandell Switzer

Our trip to Europe could not have been any better! We are so grateful to Ian Glen for his expertise and advice. Fantastic places to stay at every stop.

Jason Olyan

We're long time clients and would never dream of going anywhere else for our travel needs!!!

Angela B

Thank you for saving me $$$ on a great trip to Victoria!!

Jaina Andrews

We have been in contact with Warren a few times now and have booked 3 vacations and I can’t recommend this guy enough! He’s incredibly informative and I am confident with contacting him about anything travel related. He’s extremely personable! Which I love because he listens to my wants and priorities when booking a trip. I really appreciate that he is open with suggestions and recommendations as well as options. He’s very thorough with details of your trip and if there’s anything he doesn’t know the answers to, he will find it. With the pandemic we had to cancel a trip we had booked and Warren seamlessly dealt with everything. 5 stars simply isn’t enough!

Tim Lockie

I book all of my travel with Gloria Nedeljak of Tier One Travel. She is knowledgeable and experienced in all areas of travel from my business to leisure travel. I have travel all of North America, Europe, Caribbean and Mexico all thanks to Gloria. She has found me vacations I would not even have considered, the most exciting being cycling tour of Italy, France and the Czech Republic. Save time on line and get professional, time and money saving travel advise from someone with years of experience. Thank you Gloria, I can’t wait to see where I am heading next.

Rhonda Schmidt

Gloria is amazing and is there for me on the drop of a dime when I present to her where I want to go and what I am doing. She always gives me options to choose from but never stops looking for other deals during the process. You will not be disappointed with her level of professionalism and service.

Janet O'Brien

Tara is very knowledgeable and provided excellent service. She certainly has my recommendation for booking any type of getaway.

Jack Born

I couldn't have been happier with the assistance that we received from Ian Glen at Tier One Travel. My son decided he wanted to travel to Japan and we learned that Ian is extremely knowledgeable about that part of our world. He gave my son amazing recommendations and tips from his first-hand experiences in Tokyo, Kyoto and surrounding areas. Ian is very patient and made us feel like a top priority — he even gave us a small booklet of Japanese phrases to make sure my son was all set-up for his trip. Mackenzie is leaving in a few months and he couldn't be more excited! We'll definitely be using Ian's services again — thank you so much, Ian!

Julie Bodiam

Gloria is one of the best travel agents we've ever worked with. We've been using her for about 8 years and we travel on average three big trips per year. She has made each and every one of them fantastic. Whether it was arranging our private tours throughout Vietnam, or our itinerary for a self-guided trip through Japan, or the the many flights that allowed us to see Cusco, Machu Picchu, Iguazu Falls and Buenos Aires, she does it all! She is extremely flexible and willing to work with our ideas, or when we don't have any of our own, she always can be counted on for great suggestions. We've had some travel hiccups while away and Gloria could always be counted on to help from back home and sort us out abroad. I highly recommend her services, even in the day and age of "book your own internet travel" I still trust the advice and thoroughness of a travel agent and she has never steered us wrong yet.

dinesti1

Ian was great. Very helpful in organizing our family vacation from multiple cities. He also sent the travel documents out to each family in different cities, which was a great help.

PJ Emerson

Hard working TA. Gets results. Highly recommended.

Dennis Chalifoux

Gloria is a hard working travel agent. I have being using her for over 30 years and she always finds what I want and saves me money as well! She is patient with all of the "questions", follows up and gets the job done. Always a pleasant experience.

Chris Longtin

Ian Glen, has been our travel agent for many years. He has always provided excellent service and is always willing to answer our questions. A few years ago he snagged us a wonderful airfare price due to a pricing typo that he informed us about.

Ken Bergquist

I didn’t know where the Isle of Man was. Gloria set us up with a 5* package, I met and visited with racers, and stopped by Manchester for rented motorbikes and free space to roll. My version of this trip would of been sad. My experience using Gloria’s services at Tier One was all good. Be smart. Get professional service for a great experience.

Eric Lowe

We had a great experience with Ian planning a family trip to Mexico. Highly recommend!

Allison Kleine

My family has used Ian Glen’s expertise and advice for several trips to Cuba and Mexico. His vast knowledge of the areas made choosing accommodations so easy and he often went the extra mile to request certain bed combinations for our young family. His passion for travel is obvious and shows in his excellent customer service.

Stan Dul

Hello Ian. We had a wonderful vacation at Fiesta Amaricana Puerto Vallarta. Thanks again Ian for recommending this wonderful resort. As usual, you knocked it Out of the park.

Wendy Bennett

If you EVER plan on going to Europe do not do it without Anita. Anita booked myself and my family the best trip possible. She planned everything from start to finish and made it so easy. Planes, trains, transfers, tour and hotels were all taken care of, and laid out nicely on a day by day basis. I am a stress case when travelling, and this was a stress free trip, thanks to Anita

P 1994

Warren is super helpful and overall amazing to deal with. He's helped me plan 2 trips so far and was available to answer any questions or concerns. He is super knowledgeable and always shares helpful tips and the info I need regarding which countries I was travelling to and had a layover in. He helped me continuously with information on new travel rules/restrictions and flight info while I was in South Africa during the pandemic. Responsive, friendly, professional and knowledgeable are just some words to describe his service. I truly don't know how I would've returned to Canada without him. I cannot recommend him enough! I have told family and friends to go to Warren next time they travel. He is my go to!

Anthony Bulman

Ian helped me not only book a trip quickly and easily, but also helped me get out of bind painlessly when I had to change my flights. Thanks Ian!

Whitney Kunow

Ian was great!! My husband and I gave him less than a month to find a resort we could spend a week at for our honeymoon and he came up with a few budget friendly options, immediately. Ian was very friendly, professional and accommodating. He hooked us up with a beautiful resort within our price range and followed up with us pre-vacation and post to make sure we had a good time. He also provided us with lots of information and booklets on the country we went to and resort we were staying at and always answered all our questions promptly. Overall, it was a great experience start to finish with him. Definitely go through Ian for any travel needs.

Kris McCord

We have worked with Ian Glen from TierOne Travel to plan several vacations. Ian is well connected in the industry, organized in his planning and really wants to make your trip a great experience. We had a flight change on the last leg of our trip home which would have meant staying overnight at a hotel. Ian advocated to the airline to switch us to another airline, avoiding an extra night after a long journey. We would highly recommend TierOne Travel.

Andrea Alferez

Anita helped me and my guests with flights for my destination wedding! With Covid and all the changes Tier One Travel has been checking for changes and advising of new rules and travel regulations. Very happy with the service!

Dustin Hovdebo

Ian Glen at Tier One Travel provided us with exceptional service. My extended family and I tasked Ian with finding us the perfect one week all inclusive Mexico vacation and he did not disappoint. We gave Ian a list of preferences and he found a resort that checked every box on our wish list. Once we decided on the location, Ian monitored the prices and provided us with periodic updates on price fluctuations, Ian's diligence in this area allowed us to save a few hundred dollars per person. Ian worked with us every step of the way providing us with accurate and timely information, I will enlist his services for all future travel.

David Mattiello

Have been dealing with Ian for the past couple of years. Honest and very detail oriented. I won't book online anymore and will only use Ian for our family vacation. Thanks Ian for making our last vacation memorable and painless. Thanks again.

Something Else Restaurant

My husband and I used Gloria N to help us plan our honeymoon to Italy & Greece summer of 2019. She was referred to us and we were so appreciative. Gloria was fantastic. She booked us the most beautiful hotels - ones we wouldn’t have based off a picture but wow - they had the most amazing staff, pools, breakfast & location. She really knew what to suggest. She was very quick to respond, as we ran into travel delays with luggage lost, late ferries, etc she was prompt with a solution and alternate route to keep us on track. I feel awful it’s taken me this long to give this review…. But now I sit back and dream of our last trip and how she was such a crucial part of why it flowed so well. Gloria huge THANK YOU :) L&E

Susan M

It has been very helpful to have an excellent travel agent in this time of travel turmoil. Not only is it important to have a professional who is knowledgable about trip options but really more important to have one who can negotiate complications. Ian Glen was instrumental in booking my husband & I the trip we wanted to Africa for Sept 2020 & stayed the course as we had to cancel arrangements & get money refunded from various airlines. Recently Ian helped us book a Via Rail train to view the Rockies close up with a stay in Jasper. We will continue to use his expert services.

Flamingo RV

Anita has been amazing in helping me find the perfect vacation for my husbands 50th birthday. She has been able to answer all of my many questions, and the ones she was unsure of she would reach out to the resort to ensure we were provided with accurate information, regarding rooms, balcony size, etc. She also had great response time made me feel like a priority. If you decide to use TierOne use Anita. I used them based on their amazing reviews and I was not disappointed.

lynne O'Brien

Anita at TierOne Travel Edmonton was amazing! Patient and supportive through a challenging international booking with two groups during a pandemic. She tirelessly sent us options and updates and worked with us right until departure day. Would highly recommend her to anyone.

Tin Hoang

Thanks Ian Glen for booking our getaway at the Fairmont Chateau Lake Louise. Your knowledge of the area and help during the booking was so helpful!

Garth Wideman

Anita is awesome! Always a pleasure to deal with. Her wealth of knowledge and experience are a huge asset in ensuring that our travel arrangements are taken care of in a timely and detailed manner. This has become especially important in the days of covid due to short notice flight changes/cancellations from the airlines. We highly recommend Anita and Tier One Travel.

Mirna H

Anita has been absolutely wonderful. She found us the best connections and offered to continue helping us navigate the changing conditions during the pandemic. Much appreciated. Very informed, professional and kind. I would highly recommend her.

Amna Haque

I had the wonderful experience of having Anita as my travel agent. Anita is communicative, thorough and extremely kind, especially during a time when travel can be extremely confusing. She is incredibly professional, has your best interest and will help you navigate travel questions with ease providing any and all the information you need. I highly recommend her!

Keith Dormond

Very happy with the service. I provided a few dates and times and shortly after received the exact logistics that I needed. Efficient, fast and professional. Thanks Anita.

Gabriella Marcal

Ian Glen at Tier One Travel in Edmonton has provided me excellent support and service as I have planned a number of unusual international trips. He organized for me to travel to Ethiopia and then he has provided really important to assistance on four trips between Asia and Canada during COVID times. He has been an excellent problem solver, including reaching out to the Canadian Embassy to request clarification about regulations for travel and Air Canada senior staff when flights were very difficult to fine. Ian was very available and responsive as we travelled, which was reassuring. He is good at providing laying out options for consideration, with background about why. I would highly recommend Ian as your Travel Advisor and I will definitely continue to use his services.

Asma Osman

I would like to appreciate Fran for giving me and my family the best service. We just back from our vacation and we really enjoyed it. I would definitely recommend everyone to visit this place they have great service with friendly agents. Comment from Sebah Romodan .

Dan Lyle

I would like to thank Ian Glen for making our vacation planning such a great experience! We have been dealing with Ian since 2009 and would never consider using any other travel professional. His dedication and compassion for what he does is unmatched. He his customer care is beyond what you would expect. He is always in contact with us about trips he knows we may enjoy. He is a true professional!!

Shannon Poole (Shannon)

I booked a special family vacation through Ian Glen recently (3 weeks in Ireland and Scotland with my parents who are in their 60’s). Ian’s attention to detail and knowledge of the destinations help to create a seamless and memorable holiday of a lifetime. We had a complex itinerary that included car rentals, insurance, flights departing from 2 cities (my parents live in Vancouver, I am Edmonton based) as well as between countries in the middle of the trip, and arranging pre and post-night accommodations for a bus tour; I would not have wanted to try to put all the puzzle pieces together myself!! He found prices that were as good as, and in some cases even better than the ones I could see on the internet, and helped guide us to picking the correct product that matched our needs and wants. I would highly recommend booking through Ian. He is excellent at what he does!

Ken Gusnowsky

We have used Gloria several times for booking vacations and have been very happy each time. One time in Hawaii, the hotel messed up and gave us the wrong room. A quick call to Gloria and she had it cleared up in no time.

Jan Surowiec

Ian was great. I am going to propose to my girl and he helped me set it all up. What am I saying he did everything I just have to show up. Thank you Ian for the awesome work!!!

Melissa Stanton

We had a fabulous trip to Greece thanks so Tara. She was super attentive and worked closely with us to make sure it was exactly what we wanted.

C Scott

I have worked with Ian Glen of TierOne Travel to plan two fantastic trips (Tahiti in 2018 and Maui in 2019). I do a lot of my own travel planning, but sometimes, you really need a professional to advise you and sort through all the options. Ian has been so helpful, friendly and on top of things at every stage of the journey. I appreciate him and his service very much, and highly recommend him. I know I'll be coming back here again!

Janet Verboom

Very helpful and understanding of our situation and got my husband a flight quickly to go to his mom's funeral in Holland. We will go again to this travel agent.

Rhonda Hope

Ian Glen provided us with great service, options and made our trips of Hawaii and Dublin Ireland this past year two of the best ever.