Reviews of SellOffVacations.com (Travel Agency)

Erus Peens

Deanna has been very helpful and efficient. She has helped us with multiple trip planning and booking in the past. She especially helped a lot when I needed an urgent Flight change for a family emergency in South Africa. She never hesitated to help me with this while being out of office. I would strongly recommend her for any of your Vacation/ Trip planning!

Mary Sundby

Have booked several trips with Heather @ the Mayfield Common location. Always helpful, knowledgeable + Funny too! Heather has always answered my questions + e-mails very promptly. I would recommend giving this location a try for your travel needs. Bon Voyage.

Tim Ratsoy

Great prices

david watkins

Great service....Charmine finds the best deals and offers professionaI service I will definitely be booking with sell off vacations again.

Alex Bates

I highly recommend booking through Deanna in the Edmonton location , even if you live in or plan on flying out of Calgary..She goes above and beyond to make your journey worry free and takes away a lot of the stress that can go along with what is suppose to be a relaxing vacation.. Ive referred numerous friends who have booked through her and will never book without her ever again .

Paul Cracklow

I've booked 2 vacations through them. Both times the resorts were exactly what I wanted and at a good price. Deanna is very helpful finding the right place at the right price.

Terence Kuckelmann

I highly recommend Sell off vacations edmonton and especially recommend Deanna!! She answered all of our questions and made planning our trip a breeze !! We will definitely be going back for our future trips!!

Lisa Bussiere

We just booked our 3rd all inclusive vacation with Deanna at the Mayfield Common location. We have always found her to be very helpful and any questions we had prior to or after our booking has always been answered. In fact we are looking at booking our European vacation in September and have received a couple e-mails from her with recommendations and suggestions. Every time, I e-mail Deanna, she is quick to respond and always, in a friendly manner. We feel that she has our best interest in mind.

smokey dunbar

Charmaine is our vacation diva! She finds us what we need whenever we book with her. Her experience and expertise help us plan whatever we throw at her. And her friendly attitude makes the process go so much smoother than if we had to do it ourselves. Thank you, Charmaine????

Bonnie Jones

I looked at the lovely resorts maybe after covid I can afford to go to Cuba again

Shannon Pailer

Mad

Tracy Arnell

Linda Walker helped me book an excellent vacation to the Dominican. She made sure I had a great resort. We are booking a vacation with her to Mexico - she is very helpful and gives good advice.

Kaylee Wray

Did some research before hand and checked online to see what deals were available, went inside to confirm and was told double the price with a bored shrug and little help. The most information I got was the negatives of each location/spot I might want to attend. Perhaps work more on customer service, upselling, and research. I will not be recommending or buying unfortunatley.

Frank Duggal

I have delt with Deanna Webster for 4 years now, usually travel 3 to 4 times a year. I find her exceptionally professional cordial, she goes the extra mile to fulfil your needs no matter how difficult the task sometimes, I will recommend her to any body try her once and you will not deal with any one again I am glad me and my family found her, I wish her all the best in the future GOD BLESS.

Daralyn Stene

I will only ever use Deanna for booking our vacations. She made the process stress free. And after weeks of looking, Selloff had consistently better prices than any other booking site. I recommend Deanna to all my friends and family. Thank you!

mpibglwc

Highly recommend sell off vacations in Edmonton! I was needing to travel across Canada for a family emergency and I was an emotional wreck. Jen.C helped me through my stress by being the angel who booked my flights and hotels. With her help and excellent customer service I was able to get home in record time! I don't know what I would have done without her. I highly recommend calling her for any of your traveling wants and needs! Thank you so much!

D Trieu

Charmaine Dunn was extremely accommodating booking our group of 16 for a bachelor party in Cabo. Lots of deviations for multiple people from different cities. Got everything handled efficiently and professionally. Definitely recommended!

Jacob Nicholson

I highly recommend Deanna, she's booked several vacations for me and has always gotten me the best price at beautiful resorts.

Michelle Morin

Sell Off Vacations has been assisting me with all my travels plans to Cuba for many years. I have had the pleasure of working with Pia, she has booked many of my trips and has met all my travel needs. I highly recommend Sell Off Vacations and Pia is amazing! Thank you for all you do!!

Ashley Allen

Heather is so fantastic to deal with! I recommend her when you book your next trip... you will NOT be disappointed!

Lothar Affeld

I have been using Selloff vac. For 10 yrs. And will continue using them ,Heather has booked several vacations for me and am quite satisfied. I will continue to request her for my future bookings. The people at Selloff Mayfield are very courteous and professional.

Brian Hickey

Good

Simone Kosik

no sell off deals really and when I vacation 2 to 3 times a year I know my deals.

Mihaela D

I am in the process to book my summer vacation for my family and friends(we are are a big group). I called SellOffVacation and I was very fortunate to get Heather Hall from Edmonton office on the phone. She is an amazing agent I highly recommend, you will not be disappointed! Having to book for 9 people(from 9 to 70yrs old) is very hard to accommodate everyone requests (nice beach, nice and spacious rooms, comfortable beds, good food, good entertainment...etc). Heather is very patience and knowledgeable, she guided and advised me as of which resort fits us better taking also in consideration the price. I am an savvy traveler and dealt with many agents in the past but Heather Hall rocks! Hopefully I can keep in touch with her for my future travel plans! Thank you Heather for your advise and patience! Mihaela Dome

Rod Bresciani

We planned an European vacation which started with a 8 day river Cruise which we booked with Deanna and from there it expanded to a 6 week trip of a life time. Deanna has been extremely helpful in putting everything together; flights, trains, accommodation, car rental, tours. She made a difficult task very simple.

Shawn Weyer

AVOID THIS PLACE!! We booked for 7 days with an ocean view room and got 8 days with a deluxe room. No help from anyone there, Feel like we wasted our time and money!

SHELBY HAMILTON

I've had such a great experience with this company and in particular with Deanna. She has helped me along the way planning my destination wedding. I strongly recommend requesting her if you have any big trips or group parties. She has kept me updated along the way as well without being asked and searched and searched for the best possible deals. She is quick via e-mail (my favorite way to communicate) and I believe my guests have had the same experiences.

jeff hinderks

Bad service

Danielle Doucette

I have had þhe pleasure of using Heather Hall's services for the past few trip that we have taken! I have had the best service with Heather!! She has taken care of absolutely every last detail! She has gone above and beyond and other travel agent we have ever used. We actually live in Ontario and she is IN Alberta...and I will continue to use her as our travel agent due to how well she has treated us over the years!

Adam Gordey

Always helpful and informative

Richard Keeler

We have always found Charmaine Dunn to be very pleasant and helpful in handling our requests. If follow-up is needed, Charmaine is prompt to respond. Her work is accurate. We have never been disappointed in her services and intend to continue to request her services! It has been a real pleasure to work with Charmaine.

Brittany Kiesman

I highly recommend Deanna! She has helped me out many, many times! She always answers every question I have and goes out of her way to make sure I always have all the information I need. She makes bookings such a smooth process! I will definitely be going back to see her again soon.

Carol Romain-Enders

Charmaine is awesome to deal with and is very quick to get back to us when we ask her for quotes when we want to book trips. Thank you Charmaine!

Michelle

Deanna Webster is a phenomenal travel agent. She has booked all of my out of country trips and I have always had an amazing experience. If you want a vacation full of adventure or to simply just relax with beautiful scenery, Deanna is your go to person as she will plan the vacation of your lifetime!

Amanda Marie

My boyfriend & I highly recommend Deanna to everyone! I have never been one to use a travel agent, typically book holidays myself. Although she has been nothing but amazing. Very helpful with all our questions/concerns & quick to respond! We have now booked a few trips with her and are now planning Thailand. We can’t say enough good things about her! Thank you Deanna

jacqueline kerr

At the airport confirmation in hand Agent never booked the tickets, space has been booked on the plane but no tickets were booked. No after hours # to call and at the airport with a very upset child packed and ready to go. ****UPDATE****I was led to believe the agent made an error in my booking when in fact it was air Canada’s system upgrade that was at fault for our missing ticket #’s The selloff agent has been very helpful with helping me deal with the situation even staying on the line while I talked with them and also separately dealing with them in my behalf. I gave 4/5 for one reason, an after hours or emergency contact or an agent at the airport could have saved us a lot of grief. If I see an after hours contact in the future I will update my review to 5* although the agent who helped me all day gets a 10!

Jacob MacDowell

My wife and I had the pleasure of working with Sheila Trott from Sell off Vacations while planning a trip to Santa Maria Cuba. We contact her by chance by calling the 1-800 number but we will be continuing our relationship with Sheila by CHOICE. Sheila was extremely professional and beyond accommodating. During the planning process we had a few changes we needed to address and Sheila dealt with them promptly and efficiently. We can’t tell you what a pleasure it was working with Sheila....but we can say our relationship has just begun. We can’t wait to start planning another trip with the guidance and expertise of Sheila. Thanks again Sheila. Safe travels, The MacDowell’s

Sherry i

I was there today and it was horrible. If I could rate this zero, I would have. We walked in and 3 girls just looked at my husband and I. No one was in the office but the 3 employees, and not one of them even said hello; so my husband looks at them all and asks "who wants to help us." One girl said she couldn't because she was on hold and had been for a long time and wasn't going to give up (apparently she'd been on hold for 2 hours already (2 hours, really? Why would you do that?) The other two just looked like deer caught in headlights and so because one was eating at her desk and the other said it was up to us we went to Charmaine who wasn't the one eating. I found no value going there and speaking to them. Nothing was offered or told that I didn't know already from the Internet. While we asked some questions another customer walked in. Not one of them said a word to her. This customer took a chair and waited. The two other girls were still there without customers but didn't even aknowledge her. After a few minutes, the waiting customer asked if she was going to be helped. The one on hold said she couldn't cause she'd been on hold for 2 hours and wasn't going to hang up to start all over again, but she did offer to try but if she had someone come on the line then that was too bad. The customer said there are 3 of you here and only one is working - they actually got mad at the customer and told her - yes we are - The customer left (smart lady) and the girls persisted to talk about how rude the customer was.... I almost fell off chair. Even saying that she was rude and only had been waiting 5 mins - 5 mins without being acknowledged in a service industry is very,very, very, long. Stay far far away from here.

Glori Sharphead

I've always gone to Sell Off Vactions for all my travel needs. They will get me the best deals and are very accommodating to my travel needs. The staff are amazing and Pia the manager rocks!!! I recommend Sell off vacations in Mayfield to everyone

Kristan A

Pia is wonderful! Every time I book a trip she is my go to gal. She can find the best places for the best prices and she is always there to help us out. I never have to worry about a thing when I book with her

Rebecca Heron

Jen is absolutely amazing at what she does. She’s always willing to go the extra mile to make sure everything is perfect. I recommend her to everyone I know. Thank you so much Jen!!!

Michele Noel

A huge thank you to Deanna - you are the most awesome and patient travel agent to deal with!! It's been a pleasure booking our last 2 trips and no doubt we will be calling on you again!!

Bonnie Sand

I highly recommend Pia. She is very friendly and knowledgable and goes above and beyond to make your vacation a trip of a life time. I use selloffvacations to book all my holidays. I am very confident of the product they sell and know that I will always be looked after. Cheers to many more fabulous trips with selloffvacations.

Gerardo Prieto

TERRIBLE EXPERIENCE!!! I called today to see if they were still offering me the same discount they offered a couple days ago for a hotel reservation and the person in charge today after doing some "Checks" on her side gave me some prices that didn't make any sense to me. When I asked why is the big difference between your price and the website's price she said in a very rude manner "This is what I got here, why you didn't book online?" and then hang off. Lucky me I called the call center in Toronto and I was treated like a real customer by Michelle who was able to do my booking in a very professional way. So don't waste your time going or calling here, just call Michelle at the Cal Center in Toronto.

Becca Bohlmann

Heather Hall has been absolutely fabulous. I had a bad experience with another travel agent while trying to book my wedding and I ended up calling selloffvacation...Heather picked up and when I explained my situation she immediately put me at ease. She has been nothing but helpful, informative and accommodating!! My stressful experience has turned into a pleasant and fun one! What I love about her the most is that she actually wants it to be a great wedding and she cares and goes the extra mile to make that happen!! If anyone needs to book a wedding I would definitely recommend her every time!!!

Brian Watkins

Charmaine has always handled all our travel needs in a very professional manner. I would recommend Charmaine to my friends an family without hesitation.

johnk7676

Heather Walker has been nothing but a miracle worker for myself and my wife Mary when it comes to vacations! We have booked numerous vacations with her to Mexico and Varadero and have never been disappointed, even when we booked a large family vacation which included siblings, friends, children and grandchildren. She was able to negotiate a group rate as well as get us rooms close together so we were able to enjoy our families company during the holiday, as well as the extra week of privacy we enjoyed after all the kids returned home! Our latest holiday to Varadero was a last minute trip which heather found for us at areduced rate as we could not afford the posted prices we saw on the interweb, so she kept her eyes peeled for a deal and called us when she found one. Not only was she able to get us into a fabulous resort, where we were adopted by some of the local staff and made family,she was able to book us great seats on the plane where we were not squished into the teeny little chairs for the trip there and back. She is astounding, amazing, wonderful and impressive and now my siblings also use her to book their trips as well. So not only do I have a Cuban family, I now have a travel agent family member as well. Thanks Heather, welcome to the family!

Eden Fraietta

Jen Chiasson is incredible. She helped me book a trip for 8 of my friends and was extraordinarily efficient. She displayed patience when we had to add a friend last minute - AND she even saved me the difference in rate using her magic. I would highly recommend her for any of your travel needs. Keep up the good work Jen.

sherry jorgensen

My agent Pia was amazing at planning a last minute wedding for us in Cuba. She made it perfect dealing with our schedule and time frame and we always go to her first when thinking of travel and she is currently working on my dream trip to Australia. Always goes above and beyond for her customers. Very welcoming office too.

Cherilyn Bull

Highly recommend booking through Deanna, I got recommended to her as I was having issues finding someone to work with my needs for my destination wedding and Deanna was just the person. She has been nothing but amazing, keeping me updated with everything, very helpful with my questions as a first timer and very organized knowing dates and names of my guests! Can not say enough good things about her! Thank you Deanna!

Jane Janzen

We did a lot of research into different Travel Agencies for our destination wedding before deciding to go with Sell off Vacations Edmonton - and I am so glad we made the decision we did! Our travel agent Deanna was so helpful (always quick to respond to emails and easy to get ahold of by phone) and was a wealth of information about different resorts when we were in the decision making process of trying to decide which country/resort to book for our wedding. We also found the prices to be significantly better through Sell Off Vacations than anywhere else we had looked (Our quotes from Sell Off were about $200-$500 per person lower than other travel agencies were quoting us... this was a huge for us! We were able to book the 5 star resort wedding we had dreamed of, but also kept it affordable for our guests). After we decided on a resort and sent out our invites, all of our friends and family who booked through Deanna were all commenting on how impressed they were with how quickly she responded to emails and questions and how easy the booking process was! Planning a wedding is typically a stressful time, but working with Deanna has made it anything but that. I would highly recommend her for destination weddings, or any travel needs at all!

BILL WRUCK

Hello. To whom it may concern. I want to post here, to allow anyone to see my review / post about the Edmonton office of Sell Off Vacations. Especially goes out to Heather Hall, my travel agent woman. I have been going to Cuba 11 years, I ALWAYS call her, tell her what I want, where I'm going, for how long, when I'm going etc. She has always emailed me back in a short few days. She gets the most excellent price & dates I want to travel. Then there's the insurance & VIP, and seats that I request. In those 11 years has been 2 small problems, and when I've returned from holidays, I notify Heather..........AND the problems are taking care of immediately, not 2 weeks or 2 months, BUT A.S.A.P.. I would & do recommend to everyone I speak with, to call ( MY) TRAVEL LADY to book anything. NOW to the SOV President / Vice Pres.------IF you ever let her go from SOV, I regret to say, I will no doubt have to find another office. BUT, never know, I might stay with SOV. Thank you for an excellent team / lady at the Edmonton office. Sincerely, W. F. Wruck. Edmonton, Alberta

Vanessa Foley

My husband and I recently booked a trip to Cuba. We've previously purchased trips from selloff vacation, always going to the location in Mayfield Common in Edmonton. Most recently we worked with Charmaine at the Mayfield store. Charmaine was incredibly helpful and was able to provide first hand knowledge about the resorts we were going to stay at. Charmaine did not try to sell any more than what I wanted but was able to help me see the benefits of some of SunWings policies, especially the cancellation insurance. Charmaine also went above and beyond to help my husband and I maximize our travel points (silly I know) and took the extra time to make our experience matter. I personally asked Charmaine how I could recognize her because the service was that great. The prices were the same as online and you get the human experience- highly recommended!