Reviews of Marlin Travel (Travel Agency)

Don S

Very helpful staff! I've bought travel online, but I ended up going back because they know what they're doing here.

Eva-Maria Simpson

My travel agent got me fantastic airfare prices and she gave me advice on what shots were needed and where to find travel clinics as well as helpful information on my destination. Very satisfied!

Jan Vilaca

Love how professional and efficient Marlin Travel Brantford is. Always following up and ensuring customer satisfaction is number one!!!

Rob Rosborough

Thanks for your help Tara!

Lisbeth Plant

Helpful staff.

Milena Vasquez

Always there for us, doing the best they can over and over again!. Super fast service, reliable, friendly, caring, honest and very very efficient.

ChemoBoy /DannyPhelleps

First time traveling overseas. Went to Egypt. Was thrilled with the work Linda J put into it for me. Thanks!!

Earl McDowell

Chad and Tracy were able to get my wife and I an amazing all-inclusive deal to Cancun. They are very knowledgeable, and took care of all the little details for us. I would highly recommend them to all of my family and friends. Five out of five stars!

Ilona Werner

Looking for your best vacation place

Tanya Alberto

I had a great experience at this Merlin travel Sarah was such a great help and very friendly.

Trevor Cherewka

Call Mandy if you are booking a trip. She knows her stuff and will take care of you. I have used her many times and am always blown away by the service.

Neeru Giri

Will NEVER use this agency again. We asked to be booked in the villa with an elevator due to my husband's back issues. Was told we would be and this was not the case.

Jisna Rajan

Thank you so much for your excellent survice.You gave really helpfull guidance.

Meheresh Kumar Pothkan

No response even after multiple enquries

James Allen

Great staff, helpful and honest with this new traveller.

vicky east

Very little help given by this agency. The girl who took the original booking never bothered to answer any question by email except when payment was due and i questioned the date and then the reply was pretty rude. I believe she no longer works there. Other staff seemed disinclined to help when we went in with an issue and told us to sort it out ourselves on board. Next time i will go with a company that actually seems to want to help the customer.

Maurice DeClark

The ladies are very helpful

Chris Webb

handy location, and excellent, friendly knowledgeable travel advisors. experience is valuable when researching or booking a trip, and once you are past the 'cheapest is the best' way of traveling, you will appreciate the expertise, advice and convenience of Marlin Travel. The staff here love to travel and love to help others plan a great vacation, and they will look after you from start to finish. Whenever I have been in with an idea, there has never been any hesitation, just great advice and great service. I've loved all the vacations I've book through Marlin, and would recommend them to anyone!

XuMiL Consulting

Worst agency I have ever dealt with. All happy to take my money and extra for insurance but when I wanted help with the claim they treated us like dirt and told us to do everything ourselves.. including cancelling flights that they booked.

Jason Hamlyn

Pam has been taking care of our wedding trip, and has been extremely helpful and friendly with every request we have had to date.

nadira Boodram

Best travel agent..very helpful staff who assist you with ideas and the best deals

Robert Friesen

Pam was very understanding of our needs right from the beginning. She listened to all our requests and gave us lots of options. We were booked quickly and a great deal. Very pleased with her service. highly recommend her to anyone. Thank you Pam.

Joel Pollard

Pam was very helpful in narrowing down the right resort for our trip to Mexico - knowledgeable about the area, was able to provide first hand experience about the resorts, and some helpful hints on what to do once we get there.

tammy schlueter

Very helpful will definitely use again

Kristina Wilson

We recently booked a trip through shawnessy marlin travel. After three years of trying to arranged with airmiles we walked into Marin travel and sat down with Robin. She had a tough task, we were booking a family trip for your adults, we each had a wish list we read out to her, she took that list and gave us a select few resorts that she felt would give us everything we were looking for and in our prive range. We ended up choosing her top choice (a resort she had personally been to) and all I can say is the review and recommendation was perfect. We took our 1 week trip to the resort and it was everything we wanted and more. After about 20 mins we were booked and ready to leave in a month. With the struggles we went through to try and book this trip previously, talking with Robin and her feedback and input made booking the trip a breeze. We went back to pick up our tickets and Robin had left but her colleague the lady at the front desk (I didn't catch her name) was able to cover everything that Robin needed to tell us and ant questions we had. I have complete confidence in not only Robin bit the marlin travel team to ensure you have the best vacation possible. Highly recommend!!!! They provide clarity and feedback when you can be totally overwhelmed in all the options available.

Aurora Benitez López

(Translated) Excellent attention (Original) Atención excelente

Rick Girthquake

These guys are the most useless people on earth. Im not really sure what they actually do because it has nothing to do with travel. Waste of time. These so called people are ignorant.

Saige McIver

Such great Staff. Pamela is amazing! I wouldn’t book a trip anywhere else. She knows the globe like the back of her hand and could help even a seasoned traveller find the perfect vacation.

Charlene Mael

Very helpful. Money exchange kiosk better deal than at my bank and no wait.

MMM AAA

Connie Claxton is wonderful :)

Greg Froome

Heather is an amazing TA, she had to deal with our crazy travel plans to get from Vancouver to Bora Bora, she did an amazing job! Everything went to plan, than you Heather.

Ben Klepacki

Worked with Sara on our group trip to Mexico. Having previously used travel agents to book group trips (with terrible experiences) we were strongly considering coordinating the trip ourselves. Sara went above and beyond and was by far the best travel agent we've ever used. She'll have our (and everyone in our groups) business moving forward. Highly recommend her.

Bob Philip

Chad's advice made a big difference for me. I was booking first trip to Mexico for single dad and two boys and Chad helped me book an amazing trip.

wayne Craig

Jennifer was very helpful and a pleasure to deal with. I look forward to booking with her again :-)

Brandon Doig

Robin was excellent. Super awesome experience booking with Marlin Travel

kelly farmer

Good service friendly staff

carol-anne braganca borba

good travel agent

Jo Lavoie

I used to love this travel agency but now because of covid I believe it's probably the only place in Brantford that is not open. Doesn't matter how many times you call nobody will answer the phone. So you have no choice but to have to leave a message and talk to a machine. Now I might be old fashioned but I do not think that is good customer service.

Ashley Andrews

We had such a great experience with Marlin Travel. Denise was amazing! She was very reliable, lovely to work with and worked hard to ensure we had the honeymoon of our dreams! She went above and beyond! We can not thank her and Marlin Travel enough!!!!! All our best: Matt and Ash ????????????

Paul Reshetylo

The staff at Marlin Travel in Shawnessy go out of their way to help and to answer any and all questions you have about booking trips. I recommend them to all of the people and family that asks...

Artur Hoppe

Dealt with Sara. Answered every question in detail and gave us great options to choose from! Happy to book the trip through this place. Thank you again for you all your help!

Heidi Edwards

Mandy Yallop was great! We went in to book our honeymoon at the end of January and she helped us right away! The resort we went to (Grand Palladium Lady Hamilton) such a great resort! Thank you Mandy!

Lynn Burton

Love Tara and Bernie. Both great agents, knowledgeable, informative, helpful.

Shawna M

Mandy Yallop is a very traveled agent. If you need any information, help planning your next vacation or destination wedding, Mandy can make your next travel experience a memorable one.

Sheila Agha

I was very very new to travelling so my mom recommended this place. I got to know Tracy very well and anytime I have a question she is always there to help me in anyway and has always provided information to stuff I would never have thought about. I recommend this place to anyone whether you are new to travelling or well versed. It's great to know options that you might not find online.

Lisa Thompson

They were very helpful, and had a good idea of what we wanted in our holiday. She helped us picked the perfect all inclusive vacation.

Tia Ohman

I have book several trips through Tracy! She has been more than helpful and the price is always comparable or cheaper than other travel agents. I recommend Marlin Travel Shawville.

Hayley de Villiers

Robin was a pleasure to work with. We had a tough balance between schedule and budget and Robin managed to creatively come up with the best option for us. The next time we have travel arrangements to be made we will for sure be back to work with such a knowledgable and friendly travel agent.

Lindsay Sande

Awesome service and knowledgeable travel agents!

JayVee Vee

Great staff!

Gary Armstrong

Robin, Pam, Chad and Tracy are a pleasure to work with. They are knowledgeable and passionate about the travel industry and will work with you to ensure you get the most out of your time away. I'm the local representative for G Adventures and highly recommend travelelrs trusting their holiday plans to professionals like the the team at Marlin Travel. The best advice, the best support and the best pricing. Book with a travel professional and support your local businesses.

joanne. Dubeau lerno

Its has everything grear price and service

Barbara Mainwaring

If I could, I would rate a minus 5. We had 2 cruises booked through this agency but the agent we booked with was laid off in March so we were forced to try to deal with the manager. She was totally uncooperative and did nothing we asked her to help us navigate the cancelations and receive our refunds. She soon stopped communicating by telephone and only through email and the standard answer was "I'm out of town. Will look at this next week." Unfortunately next week never came. We ended up having to handle everything on our own which took many weeks tracking down who exactly to talk to.

Sultan Weyessa

Man this place is so amazing thank you so much Lisa Hathaway if you don't recommend this place to me my vacation could have been so boring thank you once again Lisa! From sultan and myla ruzol

Bob Powell

Robin has been our travel agent of choice for 18+ years...long before they were known as "travel aficionados". That I believe in itself shows what we think of her regarding her job skills. She has also become a dear friend, and we love bringing gifts back to her family from destinations to which she has helped us travel...from Italy, France and many islands and countries in the Caribbean. Her last visit to London resulted in a photograph for me of her daughter standing under the Hogwarts Platform 9 3/4 sign at Kings Cross Station. She is very professional, a wonderful person and a dear friend...a pain in the "you know what" on occasions (just kidding), but a person whom I have recommended to many friends to help with their travels. Bob & Anne Powell (Please don't show this to her, or I will never hear the end of it.)

eric zayonce

Robin provides such amazing service. I know she works very hard for all of her customers including myself. Our last trip with the family booked by Robin to huatulco was fantastic!

chad babuk

Very knowledgeable people with prices the same or less than the internet, what a great spot to start a vacation adventure.

Dawn Town

This was first time using a travel agent, as i booked direct last time. Pam Lawson was outstanding! I was a very nèedy client trying to book for myself, my husband and my daughter and her family but she was very patient. Her knowledge of the Riviera Maya resorts is well above. We will be a returning client

Tim Sherwood

We tried to go on-line to book a flight on WestJet but were flying with a carry-on pet so we had to speak to a live agent. After spending more than 4 hours on hold on one day, and another 3 hours on hold the following day (or waiting one week to reserve a Call Back from WestJet) we contacted Tracy and Robin at Marlin Travel. I gave them all our data so Tracy could book our flight and within 2 hours the booking was done!! The dialogue (verbally and on e-mail) was very personable, efficient and knowledgeable. Both my wife and I are convinced to never try to cut out the "middle person" when booking a trip. A true professional earns their money and Tracy and Robin are these REAL professionals. We are very grateful they are still an option in this digitally serviceless desert we are subject to in todays environment. GREAT Service!!

Geri Burney

We've been dealing with Marlin travel for years now. Started with Chad helping us book our family trip to Mexico to Robin booking our annual trips to Orlando to Tracy helping us book our first cruise ever, went to Alaska. Robin knows best how 'squirrely ' we are, jumping from this place to that, changing our dates, changing where we want to go, she's there for us 24/7 and is just amazing. Knows her stuff, placates my husband when he wants it cheaper, and takes care of all our travel questions. I would highly recommend her or any of the staff!!

Jamie Truckel

Mandy Yallop is the greatest travel agent ever.

Kelsey Gray

Rude customer service agent. Was looking for information about travelling with Covid restrictions. This person offered her personal opinion (that I did not ask for) stating she hopes it remains the current way where unvaccinated individuals are not allowed to travel. I would never support a business who agrees with segregating groups of people. Extremely unprofessional. Actually, she did not provide me the correct Information. I spoke to border agent who informed me you can drive across the border. Furthermore, her personal opinion was the unprofessional part. I can’t see travel agencies surviving much longer in this industry. Your reply was not helpful.

marie josee labbe

GREAT agent go see Karen

BrandeeandPhilip Peart

Always great service !!

Kelly Munroe

Marlin Travel Brantfords site is very easy to follow through the flow.

Jim Broere

Lisa Dawson helped me book my trip all over Thailand recently and she was superb. Everything went off without a hitch. Lisa was very responsive to my enquiries and found all the answers I needed. The amount of time she saved me on getting this booked was well worth the very reasonable cost. I highly recommend her services.

Marjorie Mongan

Thank you so much to the amazing Jeanette who went above and beyond for me in the last 2½ months. I had an emergency in Ireland and I needed to go home as soon as possible. Jeanette made this possible and was very patient with me and I flew out the next day. On arrival in Ireland I received an email hoping I had a safe journey over and to have a safe and happy time with my family. This I thought was just so lovely and caring. I then had some issues with a flight that was taken care of and another return flight was booked. Then further restrictions/rules were put in place to enter Canada and Jeanette emailed me this information so I would have everything I needed before my flight...again amazing..thank you! Then on arrival in Canada I received an email to welcome me home wishing I had a safe flight back and hoping everything went smoothly. I don't know anyone else who has ever done that and I was blown away. The service was more than 100% it was so personal and I felt like Jeanette really cares. In this stressful time she really had my back and I'm forever grateful! X

Jenna Ketcheson

Our travel Agent, Sara, was excellent! She was friendly, very knowledgeable and helped us book a perfect vacation for our needs. She was awesome with following up with the vacation provider to ensure we were registered for all the little extras offered as well as making sure the resort was aware of any special requests for our stay. I highly recommend Sara at Marlin Travel in the Shawnessy Walmart!!

v b

Mandy Yallop is fantastic. My fiance and I booked our honeymoon with her in July. We found her from reading online reviews and we weren't disappointed. She took the time to understand our needs and what we were looking for, no pressure. Any questions we've had since our booking have been answered promptly. highly recommended if you're in the Brantford area!

Cathy Parker

Heather is great at her job . She really helps her customers and makes you feel very comfortable in your decisions

Colin James

how could they possibly do this?

Heather Lappan

Karen is wonderful to work with and makes planning trips much easier!

John Gerry

Picked up some brochures...no one spoke or acknowledged me.

Kim Rioux

We had Jennifer she was awesome!! She looked up what we were interested in and found us a beautiful resort in Santa Maria Cuba!! Thankyou for doing all the ground work for us it made our trip hassle free!!

Richard Harach

Bernie from Marlin travel is awesome I have dealt with other travel agencies in the past but after dealing with Bernie from Marlin travel I won’t go anywhere else He Always find the best deals with the most options I highly recommend him

Colleen Baron

Back in February, I contacted Robin at Marlin as I needed an emergency flight out due to my father being in hospital. She was brilliant. She took care of everything and got across to the other side of the country to see my dad before his bypass. While there she was amazing as well as there was a possibility that I would have to change flights. It totally took the weight off my shoulders of arranging travel for me and my daughter. Prompt, pleasant and quick. Brilliant team. Would recommend them to anyone. Thanks so much.

Michelle GUNDERSON

Was Not happy with the place we stayed inCuba

Elisabetta Chiodo

Sara Jacobson, you are delightful. Thank you for your time and effort. You made my booking experience enjoyable. Your insight on various all inclusive destinations helped me and my family decide what was best for us. We are very excited for our vacation. Thanks!!!

Tanya Fofonove

I had a friend stuck down in Cuba due to the lockdown of Covid 19, and Robin Zayonce was an immense help! She looked at the schedules and flights for months for me trying to find him a way home. She kept in contact with me to keep me up to date. She went above and beyond and my friend is grateful!!

Dynaball Jonny

Easy website to maneuver. User friendly

Dixie-Rae Wilson

I am extremely satisfied with Pam Lawson. She has proven to be very courteous and helpful from the very beginning. The advice and recommendations she has shared are nothing short of professional and thoughtful. Pam will turn your trip into an unforgettable experience! I would not hesitate to refer any family, friends or colleagues. Thanks Pam!!!⭐️⭐️⭐️⭐️⭐️