Reviews of Flair Travel Planners (Travel Agency)

Wolf Holzmann

A travel agent is useful during ordinary times to provide advice and make bookings to out of the way places. But it is during times like the COVID-19 crisis that you really find out how good and useful they really are. We booked our trip through Cristiana to SE Asia and had a flight coming back about a week before the travel restrictions became serious. Our flights (or various legs) were cancelled by the airlines several times and Cristiana had to rebook them on five different occasions. Our trip would have been horrible if we had to deal with airline call centers (as others did) waiting for hours. As it was Cristiana dealt professionally and cheerfully with it, and let us enjoy our trip and got us back without fuss. I recommend her highly!!!

Cristiana Crestani

In an era of "do it yourself" vacations, travelers have more tools— online booking and booking apps, review sites, etc—at their fingertips than ever before. But when it comes to expert advice about a destination and customization, you can’t beat a good agent: Pat, Gosia, Karen and Marina really know their stuff. Amazingly helpful, genuinely friendly they have a magic wand to make your dream vacation real and... worry-free!

guy fortier

I wish I could give them a negative star review. In this day and age of online reviews and people actually reading them especially when shopping around I would think customer service would be the front and foremost in any service companies portfolio. This is my first written review as this place left me with such a bad taste in my mouth. My Girlfriend and I walked into this place as we have been planning a trip out of the country in the coming year. We had hungered for information in regards to where and when we should go. It seemed like maybe my Jacket was to dirty for the Lady working possibly as I was met with half hollow answers topped with the most condescending attitude I have ever encountered. Maybe I should have showed up in a Lexus or BMW to treated like a Human Being. We had asked several times to look at pamphlets or even booklets but was told she didn't have any for us for some reason. Thought this was a Travel Agency? We again maybe asked if we could even have a ball park price range but were told to come back in April or July. As we were at the end of the booking season? I had said well with Children involved it would be nice to have some recommendations as this is a special trip as a family and would love some input. I was met pretty met with a standoffish attitude. Trust me I should have told her to go pound sand as to the way my girlfriend and I were being treated but am not that way to people. Respect earned respect shown etc. She after some talk got us some books a chapters clerk would have been proud to give someone more then likely a good 6-8 lbs and said here you go if you have questions go through all of these. Why the hell then should we have travel agents then? She then said she was expecting a group of people and no longer had time to deal with us in a very sharp ignorant manner. We walked out pretty disgusted. Mrs G and you know who you are. Check the recycle place down the road if you want those books back cause that's where they went. Also in my limited circle of friends found a place that actually cares about the investment this trips are to people that want the memories.

Heath S

Well unlike another poster I had a perfect experience dealing with Cristiana. They were fairly busy at the time, but I waited patiently with some information on where I wanted to go. Cristiana sat me down and gave my young daughter some coloring pages to play with while we discussed a trip to Jamaica. Now, I'm a stay-at-home dad/student. I wasn't dressed like I had tons of money or portraying a person that would even follow through with full payment since I only put 200 dollars down on the trip. Regardless of this, I was treated like a first class client that had been going there for years. Cristiana and the ladies around the office were very excited to hear what plans I had to go to Iberostar resort in Jamaica and were more than happy to divulge the information I asked for and more. I asked Cristiana many questions via phone and email and they were all answered within an hour or two of sending them. I will be going back to them to plan another trip to Jamaica for my father, as well as a trip to Disney World with my children. Every question I had was answered and I was never left uncertain about a single thing. I highly recommend Flair Travel and suggest you at least give them a call. Their knowledge is outstanding and will leave you with enough information to make a sound decision. Thanks Cristiana!

Vicky Gordon

Staff are not travel agents. Was asking about European tours this fall their response back " Why r u asking?"