Reviews of Downunder Travel Ltd (Travel Agency)

Lucy Quinn

If you are thinking of traveling back to Australia during COVID then you must book with Jason Webb from Downunder Travel. He has saved us on numerous occasions and he is worth is weight in gold. Honestly, we feel like we should have paid him more for everything he did for us! Our flight was scheduled for Sept. 2nd and we got the dreaded call that we were going to be bumped till Oct 27th. Having no jobs and desperate to get back he moved mountains and was able to get us on a Sept 3rd flight last minute! But his awesomeness doesn't stop there - Sept 3rd we are in the airport and needed to fly to SFO to get our flight to Sydney but the aircraft we were waiting on to arrive got rerouted due to an emergency and there was suddenly NO WAY we were going to make our connection in SFO. I had him on speaker with a United agent and together they were able to move our flights so we could get on the LA to Sydney flight instead. (Pro tip get to the airport really early and call him the second something goes wrong like a delay) He always picked up when I called and always walked us through our options in a calm way when we were panicking. He texted us throughout the entire day of our trip to check in even when it was the middle of the night for him. I think I texted him more than my mom that day. Now we are happily sitting in a hotel in Sydney and can't wait to get out of quarantine. My parents plan to use him when they can one day come visit us post-covid!

Emily Andrews

Sawyer was such a godsend for our trip home after two years overseas in Canada. Predictably our flight was bumped by the airline, but Sawyer and Jason were on top of it quickly to sort out our new flights and were very reassuring, calling us multiple times to discuss any questions we had and to give us advice. Sawyer went well above and beyond to help us with some baggage issues we were having due to a long layover and two different airlines (after two years overseas, we have a LOT of luggage, but airlines have decided to only allow one piece nowadays for some reason) and was able to get our baggage fees waived for our second flight. Couldn't recommend Downunder Travel enough. In spite of how difficult flying is nowadays, it felt easier with Sawyer and Jason. Thank you so much to you both.

Lana Filipic

Jason planned our 3 week honeymoon to New Zealand and Cook Islands in October 2016. Jason was very knowledgeable and saved us so much time not trying to plan the trip details ourselves! We had an amazing time, with everything going smoothly. Overall, happy to recommend his service to anyone else planning to go "down under" :) .

Matthew Page-Hanify

Jason and his team are fantastic! Over the years we have used Downunder Travel for our holidays to Australia and in 2021 they were able to get us to Australia during COVID. Jason found us the cheapest flight with the lowest likelihood of cancellation through Qatar and he was right. He kept us updated with any changes and gave us good recommendations about maximising our checked baggage. Very professional and knowledgeable! Would use Jason and Downunder Travel every time.

Martin Kennett

Kia Orana! My Family just returned from our 3rd amazing life changing trip to the Cook Islands! This is our third booking with Downunder Travel and could not be happier. Jason and his team go far beyond expectations to advise, get the best deals and ultimately book the product. Jason goes above and beyond to ensure that everyone on the tour gets the royal treatment. We love the full service from Downunder Travel who take all the guess work out of booking an exotic trip. We would solidly recommend Downunder Travel as the best travel company we have ever dealt with!

Helen _S_

Generally my husband and I have been happy with our service at Co-op travel with our 9 trips back to Aus over the years, but with all the Covid-19 travel restrictions, I'm cautious to trust ANY AGENT at the moment. Enter: Sawyer at DownUnder Travel. Her comprehensive knowledge of the travel industry including the actual situation in Australia at the moment, (which ABSOLUTELY affects sales of tickets here), then her ability to listen compassionately before working on solving the problem of getting Ex-pats home, has been an amazing experience. She genuinely is so happy to help. We are not home yet (we're immigrating .... ) and I'm not counting my chickens until our plane is on the tarmac in Sydney, but I thought the least I can do is pass on my appreciation to a great asset to the travel industry.

Heather Finn

We have just returned from our 4th visit to the beautiful Cook Islands, all of them organized by Downunder Travel. Jason and his team have taken great care of us and organized a fabulous trip for us as usual. From booking flights, accommodations, airport transfers, and putting together a great group experience, they don't forget anything!! We would highly recommend them and we will ALWAYS use them for our travel needs! Thank you from Graeme, Heather, Claire & Morgan Finn

Sophie Foxman

Sawyer and Jason at Downunder Travel were incredibly helpful in securing me a flight down to Australia during this very challenging time! Despite last minute changes, and a million and one questions from me, they were patient and kind and incredibly thorough in ensuring it was as smooth an experience as possible! Looking forward to using their services again when the world opens back up!

hannah ristevski

Cannot thank Jason at Downunder Travel enough for booking my flights from Toronto to Brisbane during COVID-19. He has been so kind and helpful and made the process seamless. He went over and above - even checked-in with me after I landed to ensure I had arrived at my destination safely. Thank you Jason & Downunder Travel :)

keith bryant

Our group of four were planning a 4 week trip to Australia and through a friend recommendation we contacted Jason at Downunder Travel. Jason proved to be invaluable as he looked after our car rentals, hotels and in country flights. He made several recommendations of where to visit and what to do. He looked after getting us there and back to these locations with pre-arranged transportation. He eliminated a lot of the travel planning stress and we highly recommend his services.

Jordan Szoo

Heard about this place through a friend and decided to inquire about a trip to Southern Africa. Jason did a fantastic job with very little time and set up a 25 day trip, flights included. Was excellent at every stage and everything went off without a hitch. Would absolutely recommend, and will most definitely be a repeat customer.

Anna Currant

Big thank you to Sawyer and Jason for getting us back home to Australia. Sawyer was a pleasure to deal with. She was extremely responsive and helpful in securing our flights, answering any email queries and updating us on covid related requirements. The whole return process went smoothly and they took the stress out of the booking process. Highly recommend the team at DownUnder Travel for any travel bookings!

Shaun Lenaghan

Jason got me home to Australia from Toronto in one piece. He was super responsive and knowledgeable and took the stress out of flying internationally during the pandemic. He rebooked my connection flights when they were cancelled and was great to deal with!!

karen sheppard

Jason booked our 7 week holiday to Australia, New Zealand and the Cook Islands. The accommodations, excursions and directions he provided were outstanding for the cost of the holiday. It was a great feeling to have everything arranged and to know if anything went wrong that we had Downunder Travel to support us 24 x 7. Will definitely recommend Jason and his team to everyone.

Myrtle Palmer

Our package that Jason put together was a success. Upon arrival all our needs were taken care of as per our itinerary. All the hotels were 5 star quality, strategically located for easy access to all important places of interest. Would definitely recommend down under travel for your vacation needs!

Paul Davies

This agency is by far the BEST I have ever dealt with! Downunder Travel was pivotal in helping me setup a multi-city trip that had different flights the whole way! They also helped me still use my points from my RBC Avion card which was amazing! Highly recommend Andree and the team there to anyone looking to travel to Australia and the surrounding area!

Lynn Gregory

Jason created the Best Vacation Ever for us - a month long trip to Australia travelling the east coast, the Red Center and south. All arrangements, locations, excursions, transfers were well executed which resulted in a stress free vacation for us! Thanks so much for your attention to all the details. Would definitely recommend that others trust Jason to make their entire trip as spectacular as ours was. Gregory's and Short's

Chantilly Hubbard

Sawyer has got to be the best travel agent I have ever dealt with. Her knowledge is extensive and impressive. Not to mention friendly. She is so kind and understanding. You can’t go wrong booking with Sawyer!! Will be calling her for future bookings!

Derek L

If you want to go Down Under, talk to these people!!

Carol Berndt

Downunder put together a perfect package for travel to Rarotonga which included best-available flights, top-notch accommodation, car rental deal and airport transfers. The pricing was better than anything I could get by trying to do my own bookings. Downunder agents really know the region and have built relationships with vendors. I would trust them completely with future plans for travel to the South Pacific.

Merilyn O'Bryan

Our group of 4 travelled to Africa, 4 different countries, many flights, hotels and tours under the guidance of Jason at Down Under Travel. The trip was amazing especially the safaris. Jason's attention to detail made this trip outstanding. Truly a trip of a lifetime that was arranged perfectly. Don't hesitate to book with this company, you will not be disappointed.

Trudy Evans

A group of 9 travelers wanted to do a tour of Australia. 4 of us have been using Jason at Downunder Travel since 2005. 8 of us had travelled to Africa in 2015 once again with Jason's arrangements. We are a group with agricultural interests so we were hoping to see the diversity of Australia with as many ag components as possible. We met with Jason and he compiled an itinerary for us which gave us another trip of a lifetime. Jason's attention to detail is truly amazing. Over 6 wks. we had 12 flights with airport pickups arranged, about 10 different hotels and probably 20 arranged private tours. Everything happened without a glitch which makes for a worry-free holiday. He also allowed for some free days if anything needed rearranged. We are already planning our next holiday with his company. Kudos to Jason! N&J, M&J, T&D, D&T, & J. January 2017

Amanda & Aaron

Jason was a huge help in booking our flights to Australia in March 2021. He made some great recommendations to get us extra baggage, and was there to help with the many flight changes. I normally book everything myself online but have changed my tune as i definitely see the value he brought. Thanks Jason!

Sharron Mead

Andree has been great very helpful got me a great deal on my airfare I recommend down under travel to anyone going on a trip to new Zealand or Australia

Drina Nixon

We contacted Downunder Travel upon a recommendation from friends who had enjoyed 2 differing trips organized by Jason. We spent 6.5 wonderful weeks exploring both Islands in New Zealand. Jason met with us to understand our interests and a sense of where we hoped to travel while there. We had already booked our flight there, The Milford Trek as well as Doubtful Sound overnight which he worked with and proposed an itinerary. We requested a few changes, extended a few nights here and there and soon after many months before departing all was arranged. What a weight off our shoulders as we had been attempting to do all the research and booking ourselves. Accommodations, day trips, half day tours etc all ran without a hitch. There were a couple of tours I don't think we would have booked ourselves as they weren't the kind of thing we'd do and yet they were just great and so glad we did! At one point we thought we might be seeking medical assistance at a drop in clinic. Not sure about the process with Medical Insurance, we sent him a note to which he quickly responded and we really appreciated. All in all we are very thankful for the arrangements and bookings that helped make the time there truly great. Thanks Jason.

Lynda Lyster

Thank you for planning our fabulous trip to the Cook Islands, New Zealand and Australia! The accommodations were perfect - specially the Holiday Inn in "The Rocks" area of Sydney and the French Quarter in Noosa. I'm so glad you encouraged us to do the Ayers Rock 3 day safari! Seeing the night sky in the Outback was spectacular and so were the walks although it was nice to trade the "bush toilets" of Kings Canyon for the lovely elegance of the wine tour in the Barossa Valley outside of Adelaide. Your itinerary worked perfectly and we had a wonderful trip!

Amanda Layther

Jason and his team moved mountains and went above and beyond so that I could get home to Australia in time for an important family event and then back again to Canada during Covid. He talked me through multiple flight cancellations/changes, including dealing with me crying on the phone to him on one occasion. Each time he calmly found the best option and was amazingly responsive, assisting with all aspects of travel including the changing covid restrictions, not just the flights. Thank you so much!

Bev G

Jason and the Downunder Travel team are the best! Their assistance in organizing a trip to New Zealand and Australia, for my husband and I, was invaluable. We felt we had ample time at each location and did not feel that we missed out on anything. I initially thought I would plan the vacation on my own however, I became overwhelmed by all of the information I found on line and in books. Jason helped focus me based on our interests and lined up a trip that exceeded all of our expectations.