Reviews of AMA - Alberta Motor Association (Travel Agency)

Marie Ashley

We moved from Southern Alberta and had to change addresses on our driver's licenses, on our insurance and my driver's license was due for renewal. We went to this location to do all of our work and we were served by a lady named Debbie and let me just say... the service was excellent. She was polite and extremely efficient in the way she handled all the things we needed done. She joked and was very pleasant to deal with. Well done Debbie and an experience made easy by a very qualified lady.

Twin Turbo

There was an issue with a payment but AMA got it resolved in a professional manner in a quick amount of time.

Melvyn Joseph

Sanitizing after every other customer interaction, now that's what impressive out of all. Keep it up.

danny duclo

Very helpful staff and very clean. A bit slow but that is because of the sanitation being done between customers.

Pratap Prusty

Very convenient location for North side of the city with efficient staff.

Jesse Townsend

They need to hire more staff or have more staff on. Every time I come here it's lined up almost to the door and there's barely anyone working.

Bristol Pistol

Amazing people and service thank you

Navneet Singh

Rude examiner , he didn’t even remember why he deduct my points for the driving test. I felt he just didn’t like me at all and just keep on deducting without giving me proper reasons or unreasonable reasons. He failed me because of stupid reason. He was rude the whole time. Please change your system and examiner.For the first time I didn’t feel safe.

Lis Marie

AMA has helpful people and I’ve been going to this location for help with passport pictures and insurance/registration with my vehicle for a few years. Usually they are very good but lots of the time I spend waiting around as it seems they are always understaffed. Also their computers seem very out of date because they had problems when I was trying to renew my car registration and took so long to actually finish because the computer kept freezing, which I wasn’t super impressed about but finally got the problem fixed when I was moved to a different till.

Michelle Gross

Slowest service ever!!!

Jackson Hollihan

My wife and I received excellent service. Everything was completed and how to change certain titles was helped on. Really great!

Alain Daigle

Thank you for the 10 stars customer service . Smile ,respect , dignity everything was there . I had extremly bad experience in 3 different In and Out registry in the same week , It only took a quick walk in AMA to definitly never use any other service than AMA . Thank you for your wonderful service . Merçi beaucoups .

JACK STEAD

Quick friendly service and staff, full slate of registration services, nice building.

ANA ESTEVES

Beautiful people , great service

Weebee Painting

It was okay but I think in today's times a company should be paying their customers to be member its as bad a buying a Costco card.....

Rosa Yoda Chan

AMA has very courteous staff working in their facility. The only problem is the government makes it so difficult with all the strict regulations. The paperwork required in some instances is phenomenal. Again the people are well trained there and are following regulations which need changing by the government.

Romeo Llenes Jr.

Very good customer service!

Silvio Filice

I completed my driver training here, amazing classroom sessions and even better in-car sessions, the instructors are very good at teaching you how to become a better driver. Definitely helped me pass my road test the first time!

Barb Galler-Smith

I had some weird mix-up happenings with my auto registration dates and the amazing Jocelyn sorted it out completely with very little fuss and no bother to me. Well done, AMA Manning in Edmonton. Great staff! Thank you!

vibin antony

Great service and fast too.

diana savard

Always a good place to go.

sovereign john

Excellent service

Neil MacLean

Great people with a good attitude who are very helpful while working through a tough situation

Amanda Park

Staff always efficient and friendly

Clay Culver

Pretty quick to get in and out with all the new procedures in place, friendly staff.

Ivan Okimaw

Awesome

Nathan Kelly

Very friendly staff and very welcoming. Didn't think a trip to the registry would be enjoyable. The AMA membership is worth it just to avoid going to any other registry office.

Marg Touet

Very friendly and helpful

Adam Trolley

Reviewing while in line waiting for a teller to show up and take customers. Many staff on site but none appear to want to work mid day. Maybe visit during different hours or go to a public registry! No reason for delay, should've been in and out in less then 5 mins

Hamid K

Great service

Leo Patrick

Always great customer service from all friendly staff. Free WiFi helps keep the kids occupied for a little while as you do your business. Always clean environment.

Dean Hill

AMA is an agent for Hagerty Insurance

George Wenzel

Good spot for discount movie tickets and travel services. Membership required though.

Warren Maskoske

The location is extremely slow. Staffing was not adequate to meet the number of clients. Long wait times. Will have at least a 30 minute wait time.

B Lemon

Very accommodating & knew their business

Mabruk Tunalli

I always like to do my car registration at this place but today I had the worst customer service from them. The lady was impolite and so greedy. She charged me for updating my car status while other registries never did eventhough I have AMA plus membership.

Calvin Enokson

It’s great to have licence, registrations, home and vehicle insurance, travel planning and more all in one location. The staff is always pleasant , polite and helpful. The lines move very quickly dependant on the number and complexity of the issues customers ahead have.

TELUS/Cambridge Electronics Incorporated

Needed some UK Pounds due to a quick trip and they had some while the banks did not. Become a member well worth the cost.

Robert Alan

My son and I stood in line for 1/2 hrs so he could do a learners test.. My younger son, came in previous and asked for a written test and they were happy to help. Then I myself brought my older son in as my wife was happy with the service provided and actually thought about switching to your insurance. I was turned away and told that they do not provide that service unless you are a member. What a joke... seriously? That's horrible... imagine how my young man/child felt. I will never step fit in this place again.

Rosalee Malicad

Very accommodating people! Thank you Ms. Clara for all your help -- you went above and beyond, stayed on top of my Healthcare application, and gave us update all the time! If it weren't for your willingness to help, I wouldn't be able to get my healthcare card this fast during this difficult time. Kudos to you and the whole AMA Manning team! Stay safe always!

Gus Gustofason (Tony)

Staff are friendly and helpful. Lines are never too long as they seem to have enough staff working the wickets.

Kamaleldin Sabir

It's a very organized and people there are awesome

Luli Brazil

I had the best lessons ever, I am full licensed since 2008 in my country, I got learner license in Canada in 2007, but I assure everyone who wants to learn the best place is AMA and the best instructor is Mr Irinel Dascalu, he is really patient. He followed all the safety procedures to prevent a possible spread of the COVID 19-20 as we all should do. I never saw him before so I thought it would me difficult for me to communicate, but it was all the opposite, I really recommend him and AMA, they deserve each star I gave, if there were more stars I would give them too. I wish I had recorded the lessons to show that’s the real place to get prepared for your driving life. Drive safe, and may God bless and protect you all. May God bless and protect the AMA team and everybody around them. ????????????????

Eric Webster

Kim helped me get my knowledge test done for my class 7 drivers license and went far beyond with her service! She was quick and thorough considering I have a difficult situation and made my day so much easier than if I had gone to the nameless local registry... Just had another experience, totally horrible. Failed a test due to an accessory light being burnt out, also because ama forgot to tell me about a $30 form only they do as a registry. 50/50 fault. 0 refund

Enzo Dela Cruz

Shellie helped me get a new license after I lost both that and my phone. She was the only thing keeping me sane through the whole debacle. Fantastic customer service.

OMBOGA GILBERT

Got great service. Staff serves customers with enthusiasm. Thank you for awesome service

Muriel Hogarth

Not a good experience at all. Went in there to ask questions about what I all need for name change documents after marriage and the lady just laughed at me and told me to look it up as I was just wasting their time. How are we supposed to learn without asking questions?

Marvin Aleman

Everything was perfect as I expected. Thank you . N Ramirez

Ian V

Did everything I needed them too as a registry office.

Rob Claypool

Always friendly, knowledgable employees. Will use AMA for life!

Michael Collacutt

I wasn't sure where to start when beginning my business, but my woes were laid to rest when I got the pleasure of dealing with Terri-Lynn in AMA Shawnessy, Calgary. Not only was she professional, she was funny and had a sparkling personality that made the process a lot easier. Now I'm one step closer and I'm feeling way more confident in the journey towards getting my business off the ground. Thanks Terri-Lynn from AMA.

Thai Tran

Awesome service. Been going here for decades.

Kelsey Cutarm

Good

Derek Simkins

Pack a lunch. Nothing moves fast here. Saying that friendly staff.

Chris Swanson

Saved me $1000.00 a year in home insurance compared to what I have. Very much appreciated!

doug richards

Great service and knowledgeable staff.

Nav’s 1606

Best experience,very helpful people . Passed my road test today ,my instructor was Wilson . He is awesome person ,his instructions were very clear .thank you :)

Maya Del Pilar

Debbie is the best !

Terra La Rose

This was by far the best experience I have ever had at a registry in my life!!! Carla was so helpful with everything and made us feel like she knew us.. Even with all of the restrictions the line up moved quickly and it was wonderful to see the staff cleaning between customers it made me feel very safe.It proved the benefits of membership!!!! Thank you so much AMA!!!

Kayla Dallas

If you like your car damaged well being brought to you this is the place ! Great at scuffing up your tires , will waste your time by making you stay up all hours of the night to wait for your vehicle. Please enjoy your 13 hour wait :)

maria lopez

I took my son to there for his road test, the person testing who was asian was very picky about my vehicle. Even though there was nothing wrong with it, he made a big deal. He was not friendly at all and his English was almost impossible to understand. It was a very bad experience, I would not recommend this place to anyone.

Lola x

My experience was horrid. It was busy, congested, and mixed up. It lacked customer services, I wasn't helped well. I wouldn't recommend anyone tries to take there road test there.

Bev Elliott

45 minute wait time while lining up for Covid. One person coordinating the line up. Only 2 people actually helping people to do whatever they needed. The mask requirement is new, hopefully things will speed up as we get used to it.

marlon sinclair

AMA is a horrible insurance company. they can’t even return your call to know if you’re car is going to get fixed or not. Even when you pay your insurance in full. (Scammers)

Harley F. GoodWheeler

The champagne of registries

Ken Bartley

They were great. Thanks Kimberly.

Kieran s

I hope ama goes bankrupt because they are just terrible

D Eng

Covid 19 capacity restriction is in effect. Hand sanitizers are filled. Countertops are sanitized after each person. Staff are cheerful.

Neisha Brown

Pretty friendly customer service. The customer service representatives seem to always have a positive attitude and are very informative on knowing the details of their job.

Ric Fecteau

Worked with Helen for updating insurance for a new vehicle. She was very personable and helpful. I would work with her again anytime.

Sandeep Custnea

Applied for a new born certificate and waited till 7 weeks due to a discrepancy made by staff.However i have to connect myself with vital statistics to fix the problem.Hope registry staff gets more training.Bad experience.

Blessings Lady

Today I did my road test at AMA 5040 Manning Drive. The examiner who is an Asian with Chinese accent failed me. His name is Wilson. His accent is very bad, I kept asking him to repeat whenever he gave me instructions, he told me to pretend that I’m up a hill and want to park without curb, I honestly thought he said uphill with curb, but I asked him to repeat the instruction slower, and it sounded like he said uphill with curb, I put my indicator on, check my blind spot, pulled over to the right side of the road, and turn my steering complete to the left, put the gear in Reverse and went back just a little bit, then I put the park brake on and put the car in parking gear. He asked me if I was finished, I told him yes, he said I did wrong thing because he told me to do “Uphill without curb” I told him that I asked him to repeat slowly and he hesitated and it sounded like he said uphill with curb, I told him that I want to do again because that was my first try and that I have 3 attempts, he told me that it’s fine, no big deal, but yet still he marked me down for that. He was so picky with me, I told him that I cannot understand his instructions because his accent is very weird and he refused to repeat anything, so he took it personal and search for small things to fail me. He failed me with 90 points. Wilson the examiner is not a kind person, so if any more student gets Wilson, please beware of his accent and know that he is very picky and if you ask him to repeat after one instructions, he will give you an attitude. I am a Coloured person and so think race was also a factor in his decision making today.

Theo De Leon

You are immediately greeted by a nice friendly lady at the door. She will assist you with where you need to go. While in line, the social distance indicators are clearly marked and staff DO help reinforce them just in case your fellow member of society needs a reminder. Quick efficient service is what you'll receive when your turn arrives.

Valerie Lloyd

We have used this location for travel services several times. Dealt with Krista and I highly recommend her. Very friendly, accommodating, and she knows her stuff! Haven't dealt with anyone else in travel dept, but if you ask for Krista you won't be disappointed.

Wrae Green

To long of a wait for redarstion

Paulette Plamondon

You cannot replace Dil Khan in the travel dept period.It is crazy how she will go and does go above and beyond the call of duty. I hope AMA management realizes her worth. A pleasure to work with and a charming person to know.

Blake Eglin

Very fast, professional, and clean

Jennifer Lewis

The staff are polite and helpful. They clean each station after a person leave to make sure everything is sanitary and safe for the next person.

Theo Deleon

I had to go in to change my address and Debbie who assisted me and the lady (sorry, didn't catch her name) were both very courteous and quite helpful. The covid 19 precautions are top notch even if the 'gentleman' behind me chastised Debbie for disinfecting after I was done at her station. Debbie kept her composure even while having to assist that idiot.

Anastacia Weigel

The staff is kind and helpful.

Lillian Anderson

Nice people and efficient

David Quach

Very nice people and great service. Kudos to the staffs there who respect people's mask exemption

BARRY LEESON

Good, quick organized service

G Liber

At this time with Covid 19 happening they were very aware of people's space and needs. Sanitizing after each client. Thanks AMA!

Bill J.

Always had good service at this location. It pays to be an AMA member.

chris sprott

Very fast getting people through the line and sanitizedafter evry customer

The LissoWay

They were very fast and helpful

Sam Omar

(Translated) but (Original) Ama

Mike M

Horrible experience. Rude staff and unwelcoming, never be coming back

Jamie Mcnaughton

Called to ask about driving training prices. The guy I spoke to acted as if my call was an inconvenience to him. Very little help was offered. Went elsewhere.

Ethan Keewatin

Not worth your time going here!!!

Peter

Great service at the registry.

Serghei Levenet

????????????

nothsim

Tried to call for some basic information. All the computer did was run me in circles. How can they treat a client like a lab rat?!

wayne sabina

Bunch of clowns charged 80 dollars to come change a tire on my truck when wife had flat and could barely take the lugs off not to mention he busted up the center cap trying to get it off...unqualified tow truck drivers!!

Garth Hammer

Dealt with dealt with to customer service agents both were rude and don't know what they are doing and don't do there job right price on insurance went up $400 dollars in the last few months and the truck I was quoted on today is a smaller truck with a 4 cylinder engine other quate was on a 8 cylinder engine so way smaller and a lot less power and price is near 2400 a year for insurance no payment plan you people are loading business

Nancy D

Excellent service and well followed safety protocols in place.

Gregory McGinnis

Kori was awesome

zach dagher

Worst registration provider possible. Do NOT go through ama. If youve been with them for years with insurance and registration, they wont lift a damn finger to help without a membership card active. Kind of pathetic considering how much i pay for insurance and everything.

Barry Thomson

Absolutely ridiculous! Three retirees behind the counter taking 15 minutes to crack with each customer. 30 minutes and I only moved halfway up the lines of a dozen people.

Mike Keller

Unknowable staff and extremely rude managers. Just take off your sign outside that says no membership required for road test. Your always going to be biased.

Richard Nelson

Social distancing was observed and maintained respectfully and professionally. Surfaces were wiped down and sanitized regularly. The reason I went was also handled swiftly and professionally. Good job ladies !!.

Sandra Lindskog

Staff friendly and helpful.

Yu Zyd

Very unfriendly and very unwelcoming. Unfair treatment. Will never come back and will forever steer family and friends away from ama Reply: I have already contacted your office and this review is about that unfair treatment. Anybody looking to experience ama? please steer away!!

Bonnie Beaudry

Great service.

Kevin Moffitt

Over an hour wait on a Thursday. Hardly any service staff on hand.

Hula Double

Horrible customer service

Joe Jacson

(Translated) AMA Efficient service reasonable for all the world surtt for these members the only advice i would like to give you are AMA members you will never be disappointed it m helped me at night i closed the key in my car and the motor was on they came quickly it is a good service with compassion (Original) AMA Efficace service raisonnable pour tt le monde surtt pour ces membres le seul conseil que j aimerais vous donner soyez AMA membres vous ne serez jamais decu il m ont aidé le soir j ai fermé le clé dans ma voiture et le motor était allumé ils sont venus rapidement c est un bon service avec de la compassion

Nedia Aparicio

Great experience!! Kind & professional staff!! Not sure why I waited so long to go there!! Will definitely be back:)

Uttam Madra

Great location and pleasant staff.