Reviews of HUB International (Translator)

Loïc Rochette

The staff is nice, but the broker I was dealing with did a wrong quote and the price was finally twice higher than the initial quote. When I called to know why, the lady never answered and never called me back. I sent an email to have more information and an automatic reply told me she wasn’t here... good communication in this office... And after 3 different person asking me to ask to an other person someone replied me that she can’t do anything for that ???? waste of time

James Christopherson

Called to inquire about home insurance. Was told I needed to contact them by email only. Really impressive customer service response to a new business lead. Brokers obviously not starving lol

Murray Lundberg

Worst service ever from an insurance broker. After 11 days of getting nothing but promises instead of insurance for my motorcycle, I gave up and called another broker last night - I now have the insurance and can get out riding.

veronique beaunay

(Translated) 03/01/2019 I was very badly received by the hostess at the reception, the manager apologized but not the hostess, result I went elsewhere Attention to reception please (Original) 01/03/2019 j’ai été très mal accueilli par l’hôtesse à l’accueil, la manager s’est excusée mais pas l’hôtesse, résultat je suis allée ailleurs Attention à l’accueil s’il vous plaît

Thomas Moon

TERRIBLE at communicating with clients on very basic requests. Very slow to make changes on policy requests. I am still waiting on a response after 4+ attempts to get a simple question answered on my policy. Would not recommend to anyone.

Miltra Antony

Here you can get your health insurance and your notary done as well.One in same roof isnt that good?So friendly and comfy staff works here...

savanna charlie

I've been waiting to get insurance, for quite some time now. Terrible service.

John Plante

Not at all helpful. Called twice and left messages. Emailed once. No response. I don’t know how any business can remain and grow its business when it has such disregard for potential clients. Do yourself a favour and pass on HUB.

Wyldman82

I've been waiting a week for a home insurance quote and I still don't have it after calling multiple times letting them know that I'm on a tight deadline. Looking for other companies now. Not impressed.

Veronica Kasook

I have been with this office for years upon years and currently have insurance on two vehicles. They just don't respond to my emails. We got insurance on a new vehicle last summer (adding to two already insured) and the front desk reception was horrible. We requested to sit with the Manager and let her know but how do we know it's being dealt with. We're customers no matter what and we expect good service. I'm looking for another office to transfer to. So far in May I've sent three emails and another today.

Francine Smith

Nice people nice service good prices

Peter A. Watters

Just Very helpful, professional and personable.

David Laxton

I don't eat there

nibin james

Insurance centre

Gary Adams

Be prepared to wait!!

K S

Stephen and team hooked me up. Made it easy to get my out of province insured and on the road.

Jaydan T

Extremely disappointed with their service

Bill Kempers

Out to lunch with there prices

yani raichevski

Awful service and pricing! These people are the most incompetent ever!

Samantha B

Absolutely the worst for customer service. Called 5wo weeks ago for a quote and still nothing. Not recommended

Eva Parsi

This place is a joke! DO NOT GO THERE!

Jake Balla

Super helpful, quick and easy! Highly recommended!

Jordi Jones

Hub commercial brokers have gone above and beyond for my business, as well as attentive, immediate service every time I need travel insurance. Highly recommend!

Mary Whitley

the staff consistently do not answer phone message in a timely manner, do not carry out the needs of the customer, tell the customer that action has been taken when it hasn't. can i give them a negative star?

Terry Berry

Never again!

keith johnson

This covid 19 is slowing things down at hub. You have to call for an appointment. Big hassle. But that's the situation we're in.

Probro Probro

Awful service! Awful customer help! Awful prices and are complete idiots! Please do not get your insurance there there are so many better places!

Plamen Jelyazkov

Had an very unpleasant experience, making me wait so long and completely messes up my whole insurance

Brady Bonnycastle

Worst service going. Would give zero stars if I could, no communication with their clients. After trying to get a hold of someone for 2 weeks and get an answer on my policy I just went to a different company and had I completed that day. Do not use

Emily Hume

I would not recommend this insurance company to anybody as they are disorganized and are not very accommodating to their customers. My initial quote from them was wrong and they contacted me half way through the year to let me know that I owed them double the amount of what I paid. There was no attempt at reconciliation or righting their wrongs on their behalf. In addition, after a year of doing business with them they will not let me pay on a month to month basis as I did not renew on time. That was my bad. But they now expect me to come up with the full amount of $2300 in two days which is pretty unrealistic as I just graduated university. In conclusion, I would avoid this company and look for alternatives. They obviously don’t care about the quality of their customer service nor their customers. I would suggest looking elsewhere for insurance as this establishment lacks professionalism and integrity.

Brad Wasabi

How can I be expected to become a client if they don't answer the phone. PASS.