Reviews of Best Buy (Translator)

Sam Jones

Best buy is a good place to go for electronics. They have a lot of selections of 4K TVS, a lot of gaming consoles, games, printers, ink, computers, and computer monitors. Best buy is reasonably priced and has good customer service. I would reccomend to go here to get video games and gaming needs as they have an excellent selection

Felon Momma (Raven22Powder)

Awesome selection n good deals

Shelbe Schacker

Clean store, Great people, and they will price match most competitors.

Joy Augustina Petinrin

Great service.

Chris Nicholson

Great selection and pricing

Darren Sept

Always have prompt customer service and always helpful

Gillian Rowan

Nice staff. Good deals

AE S

My electronics buying experiences have been great. No hassle returns.

Shannon Seward

Didn't find a fridge we were looking for. $ore election or stainless steel instead of white or black. There weren't any staff on the floor asking if we need assistance.

Michael Duddy

Never seems to have what you need in stock, the only thing saving this from being a 1 or 2 star review is the fact that one staff member went above and beyond to try and locate the product that was indicated in stock but was nowhere to be found. Please work on your stocking levels... or you know... just do what Target did.

Jeremy Koenig

Great store!

Life of Chuck

Staff was not around.

Chris Hayes

Customer service is always firendly and helpful at this location. The store is not always organized. It is not uncommon to see stock in odd places and displays incomplete.

Dylan Koenig

Terrible place to go Christmas shopping or any shopping of any kind. I personally have gone to this store many time to either go there and find out that don't have the product that are sitting on there shelves or that you are getting ripped off because there website has better selection and pricing. I would not personally recommend go to this store at all

Brangwyn Jones

Multiple items on shelves but not actually in stock. At least put a sticker or something so I don't have to have an employee follow me around and verify what's actually available.

Marco Ra

Good

birdhunter9999

I had to go find a staff member to help me out, but when I tracked him down he was helpful. I found what I was looking for at a competitive price. Selection was pretty good. I will shop there again for electronics.

Reg Neufeld

Asked way to many times if I needed help.

Anthony Clement

Could have better service and more products there.

Karen Worrell

Store is big, clean & organized with lots of items to look at. I couldn't find what I needed though & wasn't greeted or helped by anyone so that's why the 2. ( I was looking for a one off though item.) ????

Jenaya Brooke

Always friendly workers and know exactly how to help! just had a great experience there once again. Can't remember the guys name, but he helped me find what I needed right away and was very polite, even wished me a happy birthday! Made my day 10 times better (:

Kim Gaunt

Rep very helpful and pleasant.

Lemxn Bun Tik Tok

They have everything

Michael Ireland

This is the usual Best Buy franchise location, and this location was once called Future Shop. They have the expected assortment of electronics, computer stuff, mobile electronics, wearable electronics, and so on. I wouldn't say that this particular example of the chain store is special in any way, so if you like Best Buy in other cities, chances are good that you will like this place as well. The staff is generally friendly, but they don't get in-your-face like other places, so I don't mind going in and browsing. If you know what you're looking for, you can sometimes snag a good deal here. If you're tech savvy, using your Android phone to scan products and look up reviews from all over the web can help you save a bundle.

Tarot the Hangman

It's ight

Bob Arthur

Cost-effective place to acquire consumer electronics

Paige McLean

In and out in 5 mins with exactly what I wanted, great service.

Raymond Bygrave

The 2 girls at the front as hosts need to know what they actually sell. Sad my 12 year knows better then those 2 girls combine. Either get people in there that know what they actually sell or have a automated kiosk to fund it for me instore.

Grandmabadger56

Not impressed.

SKELT0R

I’ve usually had problems with chain electronic stores or found that they’re not always he best. This is the opposite for this Best Buy. They have routinely gone above and beyond to help myself and other customers. They’re mobile phone department is probably the best example. If your looking for anything really, this place is great. Good people, good service and good products. Can’t go wrong.

Davetracer (El viajero)

(Translated) Good store You find everything without many problems. (Original) Buena tienda. Encuentras de todo sin muchos problemas.

thomas nugent

Easy going staff that are knowledgeable and helpful.

Simon Fettig

Walk in to find what I'm searching for, I can't so I inquire.. get told they have no idea if they carry it, most likely not. Walk over to customer service and they couldn't find anyone available to help me or answer my question, even though there was several employees standing around. Pretty sad customer service if you ask me

Kane Richards

Good selection of stuff and knowledgeable staff. They were playing very loud music but it was boxing day the last time I went in so I am alright with it for that day. The prices are standard Best Buy prices and they will match if needed. The shelves seem stocked and I have always found what I wanted when I would go there.

Jason Smith

Best Buy just lost a sale today, April 20 2021, because their staff didn’t know how to properly handle a customer who knows what they want and wasn’t afraid to complain about helicopter employees. So I went to London Drugs where I’m always treated with respect, they know how to not harass a customer and understand when a customer need a question answered. London Drugs got the $1000 sale.

Ryan Watling

It's a good place to shop

Christie Garcia

Awesome Best Buy! The entire Staff were helpful on my visit! An Extra shoutout to Wayne in the Smart Home department for a great education session about the different options and Spencor who went ABOVE AND BEYOND today! Such a great experience!!!!

Kurtis Sanders

I want to thank Hayley and Mike at BEST BUY for their above and beyond friendly service in advising me on various models of computers and accessories, as well as what type of model I should purchase for my needs. Thanks again.

Canadian Naturalist

Got some sweet headphones for a great price

Mehdi Ghorbani

Very knowledgeable and helpful staff, clean and easy for shopping,

Jordan Jensen

I find the employees in this best buy are always very friendly and helpful. This best buy in particular hires a LOT of seasonal staff for Christmas that sometimes don't know a lot but are always really nice about trying to find you any answer to your questions

Ron Sadler

Was good service found everything we needed

Dave Hess

It is very welcoming to be acknowledged and greeted with a smile as you enter. The staff make you feel important by offering assistance. If just looking they are still very friendly and always give you space.

Rod Gilbert

I thought Future Shop always had terrible service but I was surprised to see an even greater level of disservice the other day . I walked into the store beside a fellow who is unknown to me and after a solid 10 minutes of watching 5 blue shirts making weekend plans I went into the TV dept and that guy helped me with some camera stuff . The guy that walked in with me gave up and left . This place needs more floor managers as 5 people in a circle could be slimmed down to one or none if they aren't producing . It is always the same mismanaged shame . In retail there's a lot worry about and I worked / managed / owned retail for almost 20 years so I get it but try to try . First staff rule SPREAD OUT as you can't cover 10'000 square feet when the whole staff is in a tiny circle facing each other !

Greg P

Customer service? Three stooges. Maybe because it was Sunday.

RAJA PEDZ

Excellent Services

Don Redenbach

Experience was ok we purchased what we intended, but sales associate was no help at all product knowledge was 0.

David Currie

They have the best price for electronics in town

Matt Harrison

Has what I need usually decent prices. Unfortunately online prices are usually better but good in a pinch.

Prince Og

Good place for electronic

Daniel Williams

Decent!

Ripal Patel

Very helpful staff, they did excellent job to find my need.

Joe Buhler

Store not letting people in to get stuff , so I spent $1000 at London drugs as they had no problen letting a person in the stoee to get what they needed

Eugene Chase-Pash

Not bad for a smaller Best Buy.

guo xie

It is not nice I bought a laptop s800 here plaged in not charging . I was going to trade in. April 10th . They will give me $151 . They told me come here april18. here will be on sales .they give me $81 for trade on april18

Randal Wall

It's a half Best Buy, products available, but smaller store then most cities offer.

drifter grey

Good service at this Best Buy

Andrea Berezowski

Store is a little too small.

Aaron Tondevold

Very unimpressed with customer service!! I watched all employees hide near the front or sides of the store (when I did see one) but for the most part they were nowhere to be found. The younger employees need to be taught how to approach someone and ask if they need help. It's all good though....other places will get my money now

Terri Mason

That young kid who helped me was fantastic. I bought a fitbit and he was so helpful. Kept calling me miss which made me grin.

Want2Ride

I recently had to take my home computer in for a tune up at Best Buy, Medicine Hat. Andrew, Mike and Steve provided outstanding service and kept me informed. Very much appreciated. Thanks all. Brian C.

Daxton Rieder

Nothing I Buy Here works

Tuxedo

Lots of selection.

Fieor - Games

Amazing Staff I've never not had anyone help me.

Ash Orme

Good prices on a huge range of electronics, I would steer clear of this place if I've just been paid as I know I wouldn't be able to resist some of their deals!

Joshua Wilkins

Great location, very knowledgeable staff!

Rebecca Elizabeth

A relief to have a store I can rely on to follow Covid-19 protocols! I found PS4 controllers here, even amidst the chip shortage. There was tons of branded signage implemented, reminding customers to mask up and keep their distance. The floor plan was logical and made for a comfortable shopping experience.

Jordan D Nelson

Would be nice if they didn’t close so early due to their CoVid hours.

Vincent Vanstone

My experience was awful. I was planning on spending a lot of money on a pair of headphones and asked for help, and the man with the Mohawk said he would come back for help and he didn't come back and left me waiting for quite some time and I saw him just talking to a fellow employee and now I am outraged.. ughhh I want free stuff

Domingo D

*Posted on Geek Squad Reviews as well* Awesome Service Geek Squad! the two guys in Medicine Hat, Alberta, On July 19th 2020, were friendly, knowledgeable. I was having trouble playing some games on my laptop, they knew immediately what games and why it wasn't running optimal. They helped me with an upgrade SSD, showed me how to take apart my laptop, install was just a couple hours, went back later to pick it up and it was sanitized, cleaned and I was very satisfied. One of the best experiences I have ever had with ANY store. I am sure they even did some simple maintenance fixes to make it run faster and better even when I'm not gaming. All data was recovered and back in it's place. 10/10!

Cody Wutzke

Nice store with friendly staff, could use some Reno's tho.

traci gordon

Love the staff! Always friendly and efficient, they're both knowledgeable and professional. I have never had an issue that we weren't able to resolve.

Memory Planting

Robert has been an expert help for us in appliances, and most recently in electronics looking for a portable Bluetooth speaker. He is incredibly informative and most pleasantly helpful. All round the best reason to bring us back to Bestbuy in Medicine Hat!

Neil Dawson

Can't get service. But lots of staff

Gigin Elenjickal

treating everybody differently.

Corey Ramer

Helpful staff

Rioh Rizzio

Best game in town for tech toys.

Roland Weisbrot

Great and knowledgable service. Reasonable prices.

Daniel Routledge

Awesome place for electronics

Jose “Jo” Fernandez

Awesome place to go for your electronic needs & wants. Service is remarkable.

Stephanie Sissons

Nicki was amazing, she educated me on laptops and helped me choose the perfect laptop. I'm thrilled with her service and deffinatly her super cute outfit!!

Calvin Poe

Great staff! Friendly and helpful.

Brittany M

Awesome selection for laptops. Employees were super helpful. Will be coming back.

Emily Hatter

The starts are strictly for the sales guy we dealt with, Austin. We went in with intentions to purchase a Surface Go. After realizing it was smaller than we thought, we went to look at Chromebooks, Austin helped us decide it wasn't what we were looking for based on our needs. We then looked at the Dell Inspiron 13, and really liked it, however the only one left was the demo. That wasn't a problem, we were told it just needed to be wiped and should be ready in the morning as they would start it to do the wipe overnight. At 2pm, I went into to pick up the laptop, and was told that there was an error during the wipe and they had to restart it. This wasn't an issue, however a phone call to let me know this was the situation would have been nice, as it was anticipated for the morning... After I asked if it would be done for tomorrow, I left. Three hours later I missed a call, no voicemail was left, so I called back. I was put on hold for a few minutes and was told it was ready. I got there and the laptop was sitting with the charging cord wrapping up on top of it. The girl behind the service desk handed me the laptop and cord. This is a brand new computer in which I just spend $600 on, it wasn't even put into a box, and when I asked for one she told me it was thrown out, and offered me a bag instead.. I understand this is a demo product, but surly there must be some sort of packaging available aside from a plastic bag to put a BRAND NEW computer into. At no point with in the store was I greeted with a "Hi, how are you?" or even a smile, nor did anyone say "Have a nice day" as we left or "Sorry for the delay/inconvenience". These are basic customer service skills, which this staff seriously lacked. I felt like a burden being there, which is not something a person should feel when looking to make a large purchase. We seen a few other products in the store which at some point will want to purchase, however because of the lack of customer service, we will be buying these elsewhere

todd d

I was quite annoyed by their home delivery service and their installation team the customer service is garbage we were told we could have another week of waiting if we rescheduled our delievery when we were only given notice 24hours before the delivery and a 4hour window as to when they would arrive. Then we are told we need to have the old appliances pulled out for them....what did i pay for? And the install guy told us he could install "sometime this week" i work out of town and she works during the day. we cant just put our lives on hold to accomadate such short notice and vague responses. I called our boys in the medicine hat store and they fixed things so that we could pick up our appliances from their store instead of dealing with that headace. 5 stars to the med hat in store team its a pity that the delivery team and install team brought those 5 stars down to 3 stars tho.

Jan P

Staff was great! Answered all our questions and helped with getting new cell phone plans for our kids. Would recommend for cell phone services.

Josh Nahmias

The best Best Buy I've ever been to. Great service. Special thank you to the lady who checked me out today with my apple watch charger and usb C charger, you're the best!

Domo Smurf

I LOVE VIDEO GAMES

Sean Penny

Got a great deal on a clearance computer! More bang for my buck than even an online auction!

Helaynea Croke

Went in to research laptops and the staff was very interested in answering any questions I had and helping me find a great fit for school! I am highly likely to return as there was no high pressure sales tactics! It was a very relaxing and informative experience. Way to go!

Towgod the Simgod

Fair priced. Staff is reasonable, service department forgetful.

Gary Milner

This Best buy's like every other Best Buy in the entire world if you need cheap electronics

Laurence P

Had a negative experience with price matching redeemed by three excellent experiences at customer service.

Barry Hook

They are always the last store in Canada to get stock, particularly Apple products. New iMAC 6 weeks behind everyone else, I asked about iPad pro and was told "i'm not sure" but they have it in Calgary,Edmonton and Lethbridge stores??!!! Or order it online. The whole point of going to a store is to view and get hands on it! - always underwhelmed :(

Hope Darcy Leila Swan Jones

I love Best Buy

Steveo Tenney

For all your electronics

Zachary Kerrigan

Always a great experience shopping here staff are friendly and willing to put your best interest first.

mama3vh

Prompt & friendly service!

Connor Rissling

Answer your phone. I don't want to visit your Web Page or chat with your Live Agent I want to ask about local stock in the local store from a local employee. What's so hard about that for stores to understand now? You have phones, use em.

Muhammad Ahmad

Pretty good selection of all kinds of tech. Didn't give five stars because I believe that many products such as aux cords and other small accessories are overpriced and can be purchased for much cheaper on Amazon or eBay

Dave Wall

They replaced screen protector on my phone under warranty. Good service

cecil Boezennec

bad experience

JAW

These guys know customer service. I do a lot of shopping at Best Buy at never had a complaint. Returns are easy and prices are good. Employees are friendly and know as much as they should. These guys sell thousands of items in a fast paced market that’s constantly advancing, hard job to keep up with everything but they do a good job.

Matt M

They never answer the phone.

C “A-Kai” Massey

Awesome. You bring it! Details later. Disruptionmandatory@gmail.com

Victor Lethbridge

Knowledgeable staff and good deal.

Levi Millington

Sales staff were friendly and it was easy to get exactly what we wanted

Tracy Demers

I initially came in to buy more tape for my label maker. The associate who offered to help me (I forget his name) showed me where they were and talked about my small business. I had been looking at laser printers for some time and mentioned that I only saw black and white. He was awesome because he said that he thought there was one on sale and we went up front so he could check online. He found one that was on sale for $200 off and could order it in for me. It was the best price I found anywhere. He was really helpful and not pushy at all.

Katrina Simpson

I found the exact computer I wanted at a better price than anywhere else. Unfortunately, it was stolen. I called in to see about getting the serial number to give to the police, and to my surprise, Best Buy provided me with a loaner laptop until I can get my insurance claim figured out. So incredibly grateful to the team at Best Buy Medicine Hat! You made a customer for life.

Jordan Shepherd

Dedicated to customer satisfaction.

Kim Johnston

Great store, excellent staff and convenient location. I shop here regularly. Friendly staff, great return policy. I really like the option of having your receipt emailed to you. This has been a life saver for me many times. And if they don't have an item in stock, simply go to the website and order it there. You'll be able to pick up the item in store in a few days. Never had a problem at this store.

Jeff Schmidt

I once gave Best Buy in Medicine Hat a bad review due to a couple of employees who screwed me around on products. Since then new staff and management have been great and helped with several big ticket items. Very please with the turn around and customer service I've received lately! Extremely happy with my Best Buy Desjardins credit card and monthly payment plans.

MakeupwithShanny

Staff can be over pushy and/or phony trying to sell obviously just to make commission.

Ty Karsten

Walked around the store through more than one department.. No one asked if we had any questions.. Or if we needed any help.. Half the staff was talking with other staff members over helping customers out.. I'll spend my money else were.. No one in this store ever seems to care anyways. Would have given zero stars if it was an option.. Don't waste your time here head over to London Drugs or visions where the staff has some care and knowledge..

Darren Butler

Helpful and considerate

Adam McNeil

It took a while to get service but it was good come the end.

Bigmoneygripz247

Good vut not tje best

Alexander Barger

Great service. No traffic in there really so lots of help if needed. One complaint they order products the same as other retailers except different SKUs so they don't have to price match.

David Penny

First off, a big thank you to Tim! He's one of the most helpful staff members at any Best Buy I've ever been to (and that's a lot). As a Google Partner that works with non-profit organizations to update, integrate, and support their information technology systems and smart devices I'm consistently visiting to buy a variety of items, and Tim always ensures that I leave with exactly what I need!

Russ Boschee

I was in the store for fifteen minutes and could not get any help to get info on a soundbar package. I understand that tv's cost more...but i went to a different retailer.

Terry Thomas

Customer services has gone down hill over the years. Can't find anyone to help you half the time.

Cathy Oram

The staff are very helpful and enthusiastic in helping you find the right item you are interested in.

Benji Smith

Excellent service. Unfortunately item I was looking for was sold out so I missed out on a great deal.

Tamara

The staff at this location is top notch.Made my visit a very good experience!I look forward to shopping there more often!

Savannah Alexander

The staff here is amazing! So patient and helped me so much. Highly recommend.

Florence Gackle

Excellent service and every ģòod repair work done.

Kaleb

It’s a Best Buy. Nothing different from any other big box electronics/tech store. We end up here lots and usually find what we need.

Alex Schmidek

I dunno, unless you're buying a TV, theres nothing there that cant be bought for cheaper with greater selection on Amazon. This isn't BestBuy US after all.

Stephane Lessard

Very helpful staff

cdnsoldier

I bought a washer and dryer set here and after about 18 months the washer stopped draining. So I called geek squad and since it was after hour I got the overseas squab. Well they wrote the info down wrong and when I called again during the day I spoke to in country geek squad. They told me that it went down. Anyway wrote to best buy about the problem that I didnt want to wait 2 1/2 weeks for a washer and I had to pay out of pocket to go to the laundry mat. Well the manager (Marshal) came over that night with a washer for me to use until mine was fixed. This is why I will always shop here.

Natalie Denholm

It was a perfectly amazing service thank you for the help with my cell phone they fixed it and are truly amazing

chris Holbrook

I'd rather shop online for the same items.

Gregory Emann

The Best!

Stacey Gaumont

Very helpful staff and ALL the electronics you need

doop GAMING

Like every other best buy

Gale Shank

Great customer service...two thumbs up!

The CURVEE Trainer

Awesome Best Buy! The entire Staff were helpful on my visit! AA Extra shoutout to Wayne in the Smart Home department for a great education session about the different options and Spencor who went ABOVE AND BEYOND today! Such a great experience!!!!

Michael R. Hamel

Great staff. Always very helpful & knowledgeable.

Glen Trafford

A good selection.

Jeremy Johnston

The staff were friendly and helpful. Though perhaps not as tech savvy as they would need to be for very specific technical questions, they were polite enough to say that it was far too specific for a salesperson to know, but they would help in any way they could.

Rajesh John

Whenever I don’t see some electronics anywhere in medicine hat, i go here with success. Great staffs but less staffing and so you need to wait longer if you need to get help!

Hikaru Shindou

Can reserve the product and pick up at the store.

Katie Holmes

Went in looking for two cell phone lifeproof cases. The customer service in the cell phone section, was to say the least Not Helpful, and Not to concerned I was a customer! Apparently texting whilst serving customers is "the IN Thing" and Ignoring is ok! AND how dare I need and asked for assistance, give attitude because your texting has been interrupted hmm.. Thats Awesome right there!! >:(

Hh ii

Friendly and helped me out.

Google User

Very helpful staff

John Ross

Very helpful and knowledgeable and they had what I wanted in stock and for the same price it would have cost on Amazon, without the wait.

bobbie giampa

Fine service just didn't have what I needed

Rod Schmidek

My exchange/return needs were done in the most professional manor by Tim in customer service. I was truly impressed. Answered all my questions and then some.

Isaac Edler

Helpful friendly staff

Kent M

I returned after they changed their name to best buy only to find that they STILL have some of the worst and rudest customer service I have ever had to deal with. I'll continue to take my business elsewhere.

Darren Blair

Price match policy should say “we’ll match it, as long as it’s not more than $20” Called ahead, spoke to manager on duty about an all in one printer/copy/scanner that was on sale at staples. He says no prob, just show the flyer or website when you arrive. Showed up 10 min later with the sale details showing item in store at local Staples to cashier. They were shocked to see it was $90 off MSRP and got the run around. Waited for manager at till but apparently he was too busy in the back. Walked out without printer. Guess I’m going to Staples tomorrow.

Angela K

I went in before Christmas eve and the staff there helped me find the right gaming chair for my child the staff was friendly and efficient. They got me in and out fast. I got the gaming chair the next week awesome.

Joe Lennon

In all honesty, it's always been a hit or miss at Best Buy/Futurueshop. It really depends on the workers themselves as well. I can walk to one kid and get completely incorrect information, the next will have knowledge that surpasses my own. Most of the time us as customers only post when we have a shitty experience here because that's our only way of venting and kicking them in the ass somehow. They have this warranty on everything they try to sell you on, but in reality. They're doing their job. It's not up to those guys as to what they can and can't tell/do for you. Honestly this is one of the best stores I've stepped into. Would be nice if the workers were placed in certain sections as opposed to having a ridiculous amount of knowledge in computers and none in tvs, audio, or anything else for that matter. As well as for the previous review, i used to work in retail in calgary. They don't make the decisions on what sales go on. most places, they go in. And post up whatever new prices there are for the day, go work in retail and you'll understand yourself instead of asking for information they simply don't get. Not their faults, but once again. They should have people dedicated in separate sections in the store like appliances, audio, tv's, computers, and phones.

Kimberley Storie

Excellent Store Manager! Very helpful.

Kobi Drever

Great service

Ren R

Best deals for electronic products,good staffs

Tom J

Great customer service from staff that really know their stuff. I went in just to browse portable speakers and the assistant who very politely offered his help had a degree in sound engineering! I also went and had a look at the PCs and tablets and the assistant in that dept had a degree in Information Technology! Great service, great staff and great value for money. 10/10 would recommend and will definitely be visiting again!

Jim Ensz

Abby was a pleasure to deal with

Don Sheridan

Had great support from Andrew of the Geek Squad who sorted out my sister's laptop. Cleaned up software and runs like new. The 24/7 maintenance plan is perfect for our needs.

A W

Great.. everyone very helpful and friendly

Adam

These guys are quick to answer things but they actually don’t know what they are taking about! Selling wrong items to people wasting their time and having to take things back.... Oh and what your actually wanting NOT in stock! Save yourself the hassle and just order from amazon!

Kirk Fisler

Helpful staff, tons of stuff, pretty good prices

Kaden Ginnis

Great people

Terry Kennedy

Had a screen protector installed and very nice service

Deidra Kaludjer

Very good service

Sharon Forsyth

Friendly staff helpful and prices were reasonably priced with the match prices policy.

Shafiqur Khan

Great experience when buying a Brother laser printer with my friend. The rep didn't try to BS us into buying overpriced craps or pressure us into buying unnecessary extras. Even gave us some tips on price matching during the upcoming sale. Really refreshing experience compared to the neighbourhood competitors.

clint smid

Very nice friendly staff. Greeted at the door.

Richard Gregory

I went to this store this morning shopping for a new Blue ray/DVD player. When I walked in the store I walked by 3 staff - all just standing there. I spent almost 15 minutes in the section, not a single staff person approached me. As I left the store there were 5 staff standing near the front of the store - three chatting to each other, the other two doing nothing. As I approached the exit one asked me if I found what I was looking for.... no - if I had I'd be carrying out a purchase. I commented to him that no one offered to help me so I was leaving... I went to Visions and ten minutes later had my new Blue ray. The service at Best Buy is awful.. these people need to learn to ask customers if they can be of assistance - this is my second time in a Best Buy store and my second experience of poor customer services.

KM S

I had left a laptop for repair which I purchased in Calgary a year before. It was really screwed up and they couldn't fix it so we negotiated an exchange for a different model, all over the phone, long distance from Mexico. When I went to pick it up 2 months later the staff member who helped me treated me like he knew me. I recommend dealing with this location.

Jones Thingsthings

Today I had a most unfortunate visit to the Best Buy here in Medicine Hat. Being the holidays, I was expecting the store to be quite busy, so I made sure to allow ample time for my visit. I wanted to find out as much information about the product I was interested in purchasing, without burdening the staff too much. Upon entering the store, I noticed that my fears were unwarranted, as I was one of only maybe 5 customers inside the building. I approached the service counter and was the only person waiting for assistance. Here's where my problem started. The two younger gentlemen working the service desk were not even looking in the direction of would be customers (myself) and deeply entrenched in a conversation about their weekend. Not normally a huge deal but their topics they were discussing were extremely inappropriate for a work place environment, and at an even more inappropriate volume. This went on unchecked for 20 minutes. 20 minutes I stood there, no acknowledgment, no manager checking in on them, no other staff noticing my frustrations. If I was a secret shopper, the entire store would have failed already, and I hadn't even been spoken to yet. When the conversation finally did stray away from dick jokes and sexually charged star wars references, I was able to ask about the product i was interested in. I had done some light research online myself, and was hoping to just cover a few simple questions, before buying. One of the employees admitted he "knew absolutely nothing about them" and the other began reciting the info directly off the side of the box. I mentioned that I had already read the side of the box and asked if there was anyone around who could perhaps offer more in depth info about the item. The answer was no and that I could basically read stuff online about it. I asked if either of the guys had any experience at all with computers and electronics before starting at Best Buy. They both said "no". I asked for a manager. The manager was "in the back" and added "he doesn't know either" and finally that I "should have just googled my questions prior to coming in". Now, I can accept not being helped as soon as I walk into the store, I can accept that the manager was too busy to come out, I can accept that I had to listen to two simple jack teens blabbering on about their lives at top volume and ignoring customers, but what I CANNOT accept, is having employees that have zero clue what the hell you guys are selling. Zero technical knowledge and training. And zero life experience as not a single employee around there is above the age of 18. Best Buy is obviously not going to pay the best wages, and that results in a much younger employee demographic, but this is a TECH store, a place to buy the latest and greatest. Surely someone around there should have even the smallest inclination of how to turn on a computer or fire up a stereo system. I don't even want to imagine the mayhem that might have ensued had I asked to look at a drone. Needless to say I did not buy the item, and have ordered it instead online.

caleb hartman

Best place to buy electronics in my opinion. Knowledgeable staff always willing to help

codey sommer

Good amount of selection for size of store very friendly staff. When I came in a older couple had been talking to a guy for what must have been at least half an hour of stuff other than the phone issues they came in for lol.

aarfleming

Service was great! I've seen some reviews complaining about service - if you are looking for service in home theatre, talk to Brandon!

arose58

I find the selection is getting less for products overall. They carry lots of products but to many that has little to do with the standard home electronics. Everything from TV's to dishwashers. They will tell you to go to their website for more selection but if I do that I will look for the lowest price.

Brandi Bourlon

Fantastic customer service. I absolutely recommend this store to everyone. Marshall, Andrew, Chris and the rest of their team are knowledgeable, helpful and go above and beyond to help. My go to store for all!

ryan evans

Great manager marshall

Konnor Critchley

Great customer service had 3 people ask if needed help, easy to find what you need on youre own. Very clean enviroment.

Brandon Hoefman

I don't normally write reviews but this I feel should be shared as it's very frustrating between Google and Best Buy. I am very unhappy with both google and Best Buy. We both got new phones as are contract was up and went with the GOOGLE PIXEL 3. Well in the process my wife had a baby that's in Nicu so we are both very busy and now my wife is with our baby all day and I travel back and forth. Well 5 days later of having the phones the common problem apparently all over the internet is we lose connection with one another. I can't even talk to someone 3 blocks down Every phone call we make to each other we constantly lose connection and it cuts in and out. Only way we can have a conversation is facetiming one another. Both google and Best Buy are aware of this issue After only a month and 6 days I had a chance to deal with this situation as it's very frustrating with difficult times we are having and can not communicate with one another. I have talked to Google and Best Buy the only result is Best Buy could only do something for me if it was in the 30 days and gave me a BS story. Google wants me to be without a phone for 5-15 business days before getting a new one. We have had terrible service with both as not only does my job consist of my phone but more importantly my family. THIS IS ARE FIRST AND WILL BE ARE LAST GOOGLE PRODUCT. We also would expect better service from Best Buy understanding we couldn't have the chance to get in there in time. We were willing to make something work but are just not able to be without a phone. VERY DISSAPOINTED IN BOTH COMPANIES

Bijay Rana

Found what I was looking for

Ray Johnson

went in to buy a new TV. wandered around for 20 minutes and no one came to offer me any assistance!

Andrew Allford

Feel like you have a 100 people asking you if you need help constantly , but they are just doing there jobs trying to make a sale.

Matthew Redstone

I generally love this store. I've never had a problem finding what I need. However, I can't count the number of times I've walked out frustrated by how long I stood and no one assisted me.

Rahul Reddy

Some of your staff are really bad at customer service I’m not saying everybody, try to focus on guests rather than taking to each other making fun of customers

Walter Arnold

Good selection of quality items and friendly service.

Marcia Davison

Answer your phone !!!!! Understandable with on set of Covid.. but that was a Long time ago.. what an inconvenience and a cash grab!!!!! Oh, come on in..spend more money !!! And be inconvenienced if we don't have what you are looking for.. Visions is my new best friend! They have people Answer the phone immediately!!! What a concept... really tacky Best Buy.. and your very nice staff at the store..have to put up with customers complaining because they are the only ones that you can talk to.. I repeat very tacky!!!

Heather Whittaker

Very good , and friendly , kind service.

Kathy Kirkland-guinn

Geek guy are excellent and service providers in all 10 out of 10.

RodandDeb Feil

Best buy

Andrew Anderson

This has to be the the least informed staffI have ever come across in my entire life. You ask one of their employees a question and he says he needs to get somebody from that department. The person from the department then comes along and you ask them the question and their vast wealth of knowledge concerns of reading the information off of the box to me as if I can’t read myself. Upon a second visit I asked for assistance and was told to go browse in the section and they would be a long after 20 minutes I go to the front and ask again and they say it will send somebody right over another 10 minutes goes by and not a soul is to be found.go into the store for a good sale item and oh we only carry that online but we have this version that will work it only costs 40% more.

Kalan Elmy

Nice employees and vary observant, i bought a game and he had the case with disc inside ready for when we got to the till

Brad Loewen

Excellent

Newt Knutson

If was really busy, if was Boxing Day, but if went really fast. Even at the checkout.

Rylan Rooke

Store is always really clean and staff are always really helpful almost too helpful

Wessel Kriel

Looking for headphones turned into a nightmare -1-Earlier this week salesman says no returns possible on Bose headphones-he checked with management-2-Online Bose has generous return policy 30-90 days and when I phoned the manager-Tim- he confirmed that and promised he will train staff better-3-Website yesterday afternoon indicated that specific headphone is in stock and can be picked up in 20 minutes-4-Went in this morning for final look.Decides to buy and salesman says they have stock-5-Cashier though checked on her computer and says NO stock !!-WHAT A GONG SHOW !!!!

Kimberly Johnson

They do not price match other best buys with current receipt. Manager was not willing to lose out on a $10 dollar difference for a $250 dollar Sale. Sucks to be them the next business will get my dollars.

Dale Clapperton

Absolutely gleaming! Bargains everywhere!

Jermaine Brewster

It's Best Buy so you know what products you get. I'm concerned that there can be so many employees and such little attention to the people shopping there. I have gone in many times as I'll support them for movies or similar items over others that carry that. The environment has always been the same, very little help or effort to help. If you're looking for self serve than it's fine. If you want advice or education on anything electronic I would suggest London Drugs or Visions Electronics.

Sheldon Boyer

What a joke is right!!! Can't call the store anymore and it's a hassle to get through to customer service two thumbs way down!!!!!

Ryan Seleski

Friendly service

Heide Stelter

Quick and easy, had just what I was looking for.

Bubba Washington

Had to go to customer service to find an associate to help me but once I GOT some help he was very good and knowledgeable about the product.

Celty Sturluson

Absolutely terrible! Future Shop was better than this. Never shop here, ever.

mike L

Awesome place, friendly staff

Brenda Allan

Never again will I buy from this location Brand new tablet less than 6 months old and they won't replace Absolutely not right

Bill Garlough

No customer service to help me so I left

Lorenzo Aisaican

Great place to get ur electronics

Robert Schlenker

Best tv in city of Medicine Hat. And a lot of nice computer for all of family

Peter Teichroeb

Best staff Ever at a best buy. They made a small error but they fixed it AND gave me a nice discount I DIDN'T EVEN ASK FOR . Highly recommend Location.

Angie Booker

Absolutely the best cell phone service ever!

Scott Switzer

Just go to Amazon.com. You can thank me later. Staff uneducated about basic electronics. Asked staff about Bluetooth, Headphones with microphone for my computer and zoom class. Brought me a singing microphone to attach to my computer.

Kalen Warner

Customer service was really good, although the selection isnt very large.

Art Sexsmith

Very helpful knowledgable

Tristin Fernandez

Only 2 stars because of the workers. The extra star is only because the store had what I was looking for. The staff won't acknowledge you even though you're trying to get their attention. They just gossip with one another. So if you're in need of assistance in this store, make sure to go up to the employee right away to ask for help. If you don't, you'll be left alone in the isles looking like a fool trying to figure out where to look for the item you want or what the best choice is. Another thing is that they didn't even know what's the best item for the buck of the product that you're looking for. They just recommend one of the expensive stuff.

D_Man Oil

Phone number just tells you to go to website. Why even have a phone number? Lazy

Alex Dubya

Crazy busy on boxing Day, good deals though

Dustin Strilaiff

Meh

Nikolaus Hurlbert

Still Bad service one-third again to try it a second time and I was in the store for about two hours and no one helped me they all said around the front talking with each other when the bosses weren't around it wasn't until I left the store when they looked up and said did you find everything with five people looking at me standing there like a bunch of morons racist boss that i have seen in face calling a employe that he had a disability and he called it an excuse and fired him the people stand around i hve made complaints about this marshell should have lost job cause of workplace harasment with the labour board but i also found out best buy corperation dosnt care about harasment in their place of work i spent 30 mins instore and they still stand at front this place a joke if your looking to wast timeshoping go here jus think its a sick place with the people there the only two workers that did help with any service i was looking for talk to Joseph in apliences or kirk in tv they they onlygood workers and i think they get a raise also not to mention when you call the store 3/4 of the time nobody answered the phone one day I had to call about 7 times in order to speak with somebody doesn't seem to be a real place of business

Kevin Redies

Great place to shop.

Berno TromeDesign

I just spent my my $800.00 at Visions! Asked where Drones section was greeter told me nicely. I couldn’t find it in the camera section. I walk around for a bit and finally go the tall guy in black talking to a guy in a suit about “transitioning” if he works there. He says yes. I ask him where I might find the drone. He repeats says camera section. I finally find it on my own behind the post. Well doors are locked no staff, they are all in the front section. I’m fed up and go to Visions. By the way Drones are cheaper there.

WILLIAM PIGGOTT

Helpfull staff, when I finally found one.

Devon Lutz

Do not shop here if you want correct and accurate advice on which products to purchase. When you ask for help you get directed to the next person a few times before finally coming to someone who points you in the direction to go look yourself. On top of when i found what i needed myself and paid for it i figured out i did not need it so upon returning it i notice the price was cut from 20$ to 10$ and noone can explain why within a night of purchasing an item it was marked down 50%?

Eric Vanbocquestal

Unfortunately it's impossible to talk to anyone on the phone at best buy, even to ask a simple product question. All that is provided is an 1800 number with an automated voice recording that is less than helpful. You would think an electronics store would have an in store phone number and someone there capable of answering the call.

brad moser

rude service good portion of the workers don't know what they are talking about when it comes to product the customer service girls are generally usless and stand around employees talk way too much and also the boss's is rude marshel sick and gross seen him manhandled his employe once grabbed a girl made her move she was mad at him also seen him fire someone cause they had a disability but that person has been ther working for about 7 months jus cause he had a disability asked for help with some online training for more hours and pay he said that his disability was an excuse and that he is fired ...... gross place herd canada human rights are geting involved with him I suggest don't shop here unless u want something u don't want at all due to incompetence from employees or the fact that the manager is a sick person that should have been fried in my opinion making fun of someone with a disability sick place I give it a -5.5

Xjt20 4652

you can't even call the store anymore. what a joke Best Buy has become.

Kelsie Goodwin

6 people standing around doing absolutely nothing while people are waiting to check out. Un real !!!

Valerie Ballance

Service was great!

Robert Dumanowski

The movers Best Buy contracted damaged my hardwood floors when moving my new appliances in and FAILED to take the proper responsibility for their actions. Now I'm left dealing with middle management. I'm extremely disappointed!

Robert Grisonich

Had deck installed in car last year. Slipped out of position. Given the run around and will end up costing me instead of the store covering cost. Thanks a bunch. So much for customer service.

Reed A

Selection does not match web page and saw no online indication of what does or doesn't.

Diane Purdy

I went to Best Buy today to return a Xmas gift that had issues. I expected to be told that the store could do nothing as the item was 2 months old and I had not purchased the extended warranty. The customer rep, Cesar, and the manager, Adam were incredible!!! I left the store so surprised and thrilled that I will be buying any products that I can from Best Buy in the future. Thank You!

Joy Aram

Great service Cameron at Medicine HAt. Also your other Geek . Great service and satisfaction. A job well done. Thanks Guys you are the best. !!

Rachel Terashita

Something was wrong with my Samsung S2 tablet so I brought it in to be looked at. The man that helped me at the counter was super friendly and helpful! I would highly recommend taking your electronics to the Geek Squad!

Phil Carlson

Poor service

A Google User

Yep.