You have all the information of people who know the products of Staples (Translator) in Grande Prairie (Canada).
Right now the firm receives a score of 4 stars over 5 and the rating has been calculated on 127 reviews.
You must have seen that the average score it has is really high, and it is founded on a high number of scores, so we can be pretty sure that the score is quite accurate. If there are many people who bothered to leave their score when they are happy with the service, it works.
You know that we don't usually bother to give tatings when these are positive and we usually do it only if we have had a problem or incidence...
This Translator is classified in the category of Office supply store.
Good
On hold for ever and ever and ever...then they picked up and hung up.... This happened 2 times... I had no more life in me to call back and wait again... Too bad because it's a good ace to shop.
the mouse selection was in sore shape otherwise people helpful and a decent store
Helpful and pleasant staff. One stop shopping for your office needs. Also has Canon ink while many other stores don't.
Lots of supplies. Bit expensive for what I bought.
Great place. Helpful. Staff.
I've worked in retail for nearly thirty years; this place has the worst customer service I've ever experienced. Will NEVER shop at another Staples again!!
Very ignorant staff for the toll free # but most say staff at the store in Peterborough are great thanks guys Id like to see staff have proper ID like: Chris Tech support or Chris office supply etc
In these already very difficult times, being rude is NOT OK!!! I can certainly get behind only allowing 5 in the store and keeping your distance, all of that fantastic! In fact thank you!! But to tell people they aren’t allowed to wait their turn to get things they really need just because they came in the same car?!? Total BS and the lady that told us so while we patiently waited was RUDE!! I’ll never darken your doorstep again!!
Clean, fast/friendly service and good/hot food. Thanked us for the business when we left.
We ordered a couple Catalogs to be printed for our business, we had been working on them for months so were extremely excited to have the first sample printed. We showed up and they were completely wrong, but this isnt a negative review. It was about 8pm (store closed at 9) and the woman in the print section (Delanie) was great to deal with. she got them reprinted properly and extremely fast and at the end of the day I got to take two perfect catalogs home to my wife. Had I had not had them... I would have been in for a bad time! I dont normally fill out online reviews, but figured it was required. We run a manufacturing/sales company that sells nationally and understand there are always going to be issues, but her desire to fix the situation when she simply could have blamed someone, told us to come back tomorrow and moved on really impressed.
Even though there is staff everywhere, seldom do they help you. And trying to ask them for help is like pulling teeth. I watched staff just ignoring 7 people in line at print photocopying desk. Just stand far in the back like the people in line didnt exist.
Staff are pretty decent, selection is also good
Products offered, prices and customer service typical of franchise. Good central location with decent sized building for community.
I like the fact therer is plenty of room to navigate around the aisles; the stock is always neatly arranged, priced clearly. Help is just around the corner so to speak. The prices are competative. I have ordered on line and the items arrived in a day or so... so convenient. The staff are always pleasant and helpful. The cashiers too are helpful if any questions or concerns as we check out.
Good service
I use the copy and print centre quite often. I am always pleased with the level of service and the speed at which my orders are finished. I appreciate the team and they definitely make my job easier.
Their print machines screwed up my print job and the staff just shrugged and said there's nothing they can do. I will be trying to shop elsewhere.
Very poor customer service in printing department a Asia girl from printing department is not having Costmer services Manner very disappointing at evening shift
Used online pick up, employees wore masks through Covid. Same day pick up. Super friendly and easy going staff.
My #1 store in yellowknife, good quality and reasonable prices.. give it less star because I had bad experience with online shopping.
Fast service with copying and other related services
Great store great prices pair who work there know there product
Called to make an inquiry at two stores and nobody answered multiple times. No in stock option from mobile view on the item I was inquiring about.
Fast service! Ordered from the website in the evening and had my whole order before 11am the next day! Excellent and will order/shop again!
Great store. Well organized. Staff incredibly friendly and SO helpful.
The worst customer service I’ve ever experienced, the cashier was rude, was so unhelpful and clearly hated her job. Will never go back.
I go there to send faxes or to print when I'm stuck for equipment (as so many other places have closed off this service during the pandemic). I appreciate that they are there. I didn't give a 5 star because I found it confusing to figure out where to stand to pay for my fax afterwards. Because the fax is at the end of the counter, anyone entering the store for other such services would be served while I was ignored.
Great place to have ease for ur office needs
Went here to pickup cards I had printed online. The clerk was impersonal and slow. My next print job will be sent elsewhere.
Great store with proper covid safety precautions.
Friendly and helpful staff
Like the store
Well supplied with products I was looking for. Staff easily available to assist
The staff was very helpful.
Very good service for my pc !!!
This is the last place ill go, every time its the same scenario, hard to get help, stuff have no experience, & most don't even know what the store has on shelves, to me ill never go back there period, every time i feel that no one seem to care about customers.
Quick and fairly polite, but was sent to wrong area with little explanation, then was helped by a semi-condecending young women who printed off my item only to THEN tell me had I gone to the other area (further down) I could have helped myself for a fraction of the price. I paid 2.50 to print off a single sheet of paper. Not very impressed, really hoping for better service next time.
Good selection of stationary items. PC's and printer's if your looking. Knowledgable staff also.
Not the easiest place to find what you need. No staff available to assist you on the floor but friendly cashier's.
Easy to create print jobs online, quality prints at a reasonable price, and fast service, most times items can be picked up the same day! My go-to print place! Thanks Staples!!
Good place to buy,school supplies,phones, laptops,and so much more.
Customer service is always exceptional. Store is very organized and there are lots of gadgets and office/ classroom supplies to browse through.
Good place, helpful staff. Lots of stock
Excellent service and quick
Had what I needed & give Airmiles - Bonus ! . . . . ????
The staff was super friendly and quick to help!
awesome curbside service - very pleased.
Very helpfull staff
Poor service from the print department today. Ordered some pamphlets, and they messed them up. They made no attempt to rectify the situation, instead trying to pass the blame on to me. I needed them right away, so I ended up taking the messed up sheets, but pretty disappointed with the way they treated me.
Couldn't find anything i really wanted.
Great as usual ????
This locations printing customer service is horrible! Clara was absolutely rude and impatient. Extremely unprofessional when attempting to receive printing services. I’ve been trying to print and bind documents for work for over a week now. I was unable to get the process done online so I figured I could go in store and receive proper assistance and clarification for the next time I attempt to use this service. No assistance was given, no questions were asked. I was told if I have a USB that I can print on a self serve machine… when asked of another representative if the self serve machine will also put a gloss on the documents I was told that one of the printing representatives would have to do so… had Clara exhibited proper customer service skills she would of actively listened to my needs and not had sent me to random self serve machine when I was needing assistance from a representative. I called over to the Lindsay location and spoke with Denise at printing. Denise was kind, patient and took the time to explain and even go online and attempt to mimic what I was trying to achieve. Representatives like Denise are truly the ones who make all the while and difference. I live in Peterborough and mainly use this location for work as my company has a corporate account with you guys. I will not be going to this location anymore it screams entitlement. Hopefully staples does their due diligence to rectify insubordinate behaviour.
Very friendly and helpful
Good service.
I love Staples. They always have what I need, great prices and very helpful, knowledgable staff.
Fire the see(c) you(u) next(n) tuesday(t) working print / photocopy. Terrible customer service, terrible attitude. Never going to staples ever again ty
Friendly and helpful
Staff usually friend. Store never busy when I have shopped and I can usually find what I need. Store is surprisingly big for the size of Yellowknife, which I am thankful for. Shopping can be a challenge in Yellowknife.
Costly but get good quality work done on time.
Lots of good staples, as well.as staples.
Store could use an update but the staff are friendly and helpful.
Fast!
They have lots of stuff
Very nicely organized. The store was clean. Friendly customer service and knowledgeable staff.
Thanks for the great friendly service Brooke! Will always come here for printing.
Looking at laptops - lots of models on display, played with a Pixelbook, somehow Staples has survived
Staples has pretty much anything you can think of under the son when it comes to your office or school supplies. Its a little overpriced but still a good place to shop.
The service is second to none
Always clean, helpful employees. I have bought many monitors, routers, desktop and laptop computers, office supplies and chairs from here. Never had an issue with any of it!
They advertise that they recycle electronics but in reality they only want the easy to move around kind. Keep your photocopiers and big laser printers away. Personally I think that's just lazy and they should clearly state the fact they don't recycle business e-waste. Funny thing is they sure don't mind charging you out the ying yang for toner. Or making a buck or two off your old returned toner cartridges.
Horrible customer service. Horrible response time. Horrible attitudes. And good luck trying to get a hold of someone on the phone.
Love staples ❤
Excellent service,knowledgeable with products,very helpful.
Clean, well-organized, great staff
Friendly and helpful bilingual staff. Very clean store.
It's Staples. Don't expect anyone to be helpful or to be able to find what you're looking for within 10 minutes.
Great services & prices..
Friendly service, always clean. Well marked aisles.
Today I orden the liquid protector for cellphones they offer for 30 dollars... ITS A JOKE!!! ???? my phone had a scratch and I asked if this covers the feeling of the cracked glass, they said yes!! So I did it... but after 30 minutes they just gave me my cellphone worst of what I initially has it.. so DONT EVER USE THAT SERVICE AT STAPLES
Helpful staff but limited stock.
The cashier at the Staples located on Tolmie avenue on September 24th proceeded to mock me for paying for a $2 purchase with my Visa card. Her exact words were “you need to pay for that on your credit card? Cute”. And then proceeded to imply that my card might decline. By far the most embarrassing and horrible experience I have ever had in a store. What’s worse is that a co worker of hers was nearby and did not intervene. I am very disappointed in the company and I will continue to share my experience with others. You should not be mocking people’s financial status while they’re spending money at YOUR store. The only reason I used a credit card was so that I could charge it to the person I was buying it for. I can’t imagine how embarrassed I’d be if I was actually on hard times. Shame on you.
I needed a new charging cable for my Tablet. There was a lot of different cables on the wall. I didn't know which one to buy. A store clerk was able to help me I got one with a five foot length. It's wonderful to be able to plug it in and still use my Tablet without bending over.
Too many choices. All I needed was a pen and it took me 15 minutes to decide. That's probably my fault though, I am insane after all.
they've stapled my heart
Waited forever
Love this store. Staff are amazing!
Have never had a bad experience here. Great for all you supply needs and a descent amount of electronics.
Good job????????????????????
Cant go wrong with staples if you need office supply or some basic furniture for house like tables and chairs , bought a computwr table and im very pleased with the performance !
It's a Staples like other ones. Went to self-print a picture but could not get the system there to take just the attachment for printing, always tried to print the email as well. So aborted. There were several people waiting in line for …
They try hard to be as good as large city stores..Staff are great.
Consistently impressed with the helpfulness and expertise of the staff. Rarely walk out of the store without having found exactly what was looking for. Printing services, electronic and office supplies, one stop shop.
Good selection of office supplies but staff when you need help is in short supply at this store. And I visited on the biggest sales day which is Boxing day!
Best place shopping to your office
Great place
one stop shopping for office supplies
Very professional.
Always good
Great service at the printing centre
I installed the Bose speakers there on Monday
Very friendly staff clean well-organized store
Good friendly service at the print area.
Make sure you order prints a full month in advance as they do not follow the time lines on their website and do not answer calls when you're unable to sign in to your account due to website errors. Absolutely the most frustrating printing …
I would have given 5 stars if I hadn't had to stand outside freezing while the large store only allowed a few customers at a time
Great
Wish i could give negtive 5 stars
The staff were quick to help and had great sales on. Plus the 2 things I went in for that were on sale were in stock.
Friendly service and easy to find items.
Easy to navigate for what one is looking around. Staff always around to inquire if one needs assistance
Staff are helpful.
Helpful staff.
Very helpful lady printed airline tickets for me.
If I could give them zero stars I would.... Went in on Saturday dropped off 118 photos to be scanned, saved as a jpeg onto a jump drive. These photos were for a funeral slide show. I paid for same day, wasn't done. I finally called the next day at 1pm and got through. They said there was a problem with the process that was done and tk bring my receipt in. I did, and she said I wasn't charged enough blah blah blah the manager said that it wasn't my fault and they wouldn't charge me more. Awesome! I was happy. I brought the jump drive home put it into my computer and they were all saved as a pdf, google slides would not accept them as a photo. I called staples and they told me "well we don't open until 12" and I said ok well if I bring it at 12 would it be done right away and I was like well i better wait outside before 12 so I'm the first or I'd have to wait. Thankfully I had a friend who has programming to convert it all to the right format. I paid for this service, and It was done incorrectly and they were not helpful at all. It is for my grandmothers funeral and they made this whole process even worse.
My husband and I visited Staples (St. Albert) on Monday, November 22, 2021 with the full intention of purchasing 2 chromebooks. Walked up to the laptops where 2 staff members were lost in conversation with each other, no acknowledgement of our presence was made. We continued our own search and when the selection on display wasn't what we needed, I decided to ask for an associate. Stood in line at the til because workers on the floor wouldn't make eye contact. Asked the lady at the till if she could send someone to assist at the chromebooks, to which she sounded like my request was an interuption to her day. Her response was to look around and say, "I'll try, but he must be on the phone." We waited and no worker offered up help. Considering this was a Monday morning, the store was not busy and they appeared to have plenty of staff on shift, I was not impressed. We walked out empty handed and made our purchase elsewhere.
Great stuff, they have some good deals.
gr8 place buy all u need from
It's staples all your office needs
It was okay but I needed one copy of one page and had to wait in line even after the guy asked me what I needed he said the machines aren't ready there's only one machine that they have ready because they don't want to clean all the machines or something. Regardless I waited 25 minutes to print one page. Typical of this location
Staff are knowledgeable. Prices are a little high though, enjoyed my time here. Just wish they would of price matched everything I was getting and I would have gotten everything that I wanted here.
Excellent..
Won't answer my calls. Tried 7 times........
Great deal great service
Clean and lots of selection. Great staff as well!
Very helpful staff!
Easy to move around freely and safely during COVID. Found everything we needed. Friendly service.
Nothing bad about this location but I found some of the reps to be dismissive and lacking the knowledge to assist me. Today we rely on the people at places like this to know more than we do regarding a product. That is quickly becoming inaccurate in 2020. Do as much research as possible before heading to this location regarding technology - you'll be doing yourself a favor.
Excellent service!!!!!
Always on time. Copy and print center offers so many different services, makes business life a breeze knowing we can rely on them.
Great People, Super knowledge, speedy service.... Staples Got it done... thank you
I don't remember this visit but I'll give it a 3 star review cause it"s only fair.
(Translated) Good products. Good service. (Original) Bons produits. Bon service.
Great place to buy anything related to your office or school supplies
I enjoy the selection of tech at this store but the print center is an absolute joke. Rude staff, confusing interface with the computers - I selected a same day print option, went through all the prompts only to be told (after I had paid) that they don't offer same day photo printing and it would be about five days for my one single photo I needed printed to arrive. No where during the process of me selecting my print job did it tell me the turnaround time for what I was doing. I had selected the option on the side that said SAME DAY PRINTS and photos were an option. I would be fine if I'd had to wait an hour or even two - but I am very disappointed that this wasn't the case.
Reserved a laptop online to pick up curb side, drove 45 minutes specifically for this purchase as I will not shop at the Summerside location. After paying for the item I received confirmation that it was paid and reserved and that it would be ready in 2 hours for pick up and would receive an email when to go. I had then waited 2 hours and no email, finally decided to go to the store after two and half hours to be told that the order was cancelled as they do not have the product. I understand that online may not be 100% accurate with the inventory BUT when the order was CANCELLED I should have received an email confirming that the order was cancelled which over 24 hours later and still have not received my money back or the confirmation that it was cancelled. Told the employee I want confirmation as this company has already fu**ed me around, he 'checked' the computer and said he can not print it out to go online and check there. All I can say is a big FU** this company!
Somewhat helpful staff, but if they are busy they seem to lose their patience way to quick
Great isles !! Store looks neat and perfectly arranged. You find what you are looking for. ????
Always some short of issue here.
The best curbside pick up service from a large corporate store that I have experienced. Usually ready in a couple of hours and the actual pick up is seamless.
Great service. Decent prices. Excellent selection.
Generic office supply store. Nothing stood out good or bad. The staff that I interacted with were friendly.
Very helpful staff in the print department!
Awesome
I had a great experience dealing with them, their readiness to help is great.
Always have everything i need.
I've always received very attentive service here, and the prices on school supplies are actually comparable if not equal to Wal-Mart's prices. It's worth the stop for better quality in my opinion. Also, the washrooms are really nice (key required).
Covid compliant ,helpful staff some Canadian content but mostly "made in china". Looking to support Canadian workers so hope this will change. Overall store is
Liked it
Don't sell individual stamps
Favorite place to get office supplies
Went in for an item that was on sale the previous day. Sales person gave me the sale price still. Excellent service! Thank you
Great service
I went in on Sept 20, 2017, I wanted a postcard reproduced from a Watercolour! The women behind the counter were knowledgeable and efficient! I picked up my postcards the next day, on schedule and the work was amazing! The colour looked really good and I am really impressed! Thanks for the great work!
I love Staples St. Albert. The staff are helpful and attentive. I get my office supplies and electronics here. I just got our 5th liquid armour screen protector applied and its great - you cant even see it. We also got our Dlink security cameras here for our smart home. Great place - talk to Doug if you need extra assistance.
Always friendly.
Very knowledgable
Great Customer Service!
I went to print something off my phone and I admit I am tech retarded. It was very difficult to find anyone in customer service willing to help guide me. This caused my cost on my Staples card to be high. If you know what you are doing I am sure it is great. If not, good luck!
Good place to buy stuff with friendly staff and a nice building but there stuff is on the expensive side.
Kind and friendly staff. I visited the Copy and Print Center and received good help from the staff.
A large, well stocked, office/technology store with helpful staff.
Helpful staff & lots of quality inventory
(Translated) very friendly staff (Original) Muy amable el personal
Got some receipt books but was more stoked to see the girl behind me buying a money counter. Did not know they sold those at staples. Learning still.
Nice enough place. Generally has what I want. Staff is friendly.
Was shopping today for an electronic gift for my husband. Greg was very helpful as he knew quite a lot about this area. I appreciate the quick response time after asking for assistance. Greg was patient and knowledgeable and I was grateful for his help and support! Ask for Greg!
Had to ask one of a gaggle of chatting employees for help deciding which laminator I should buy. From the two in stock, I was told "this one or that one".
Best staples in St. Albert. Good people, helpful and full service staples.
Staff were friendly and helpful. They had everything i needed for back to school.
Looking for cheap electronics
Fast service thank you .
They have every aisle possible with nothing. Want art supplies? Hopefully you're doing a grade 5 art project, that's all they have. Need computer supplies? Hope you need basic things that come in the box of your pc nothing extra. They sell the same as walmart but different brands, And myself and other friends have had some very bad interactions with the IT department, such as threatening to destroy entire PCs, However there selection of furniture is nice
Friendly staff and well stocked shelves
I was very put off with the lack of concern for protecting customers during our current pandemic. The cashier at the Tecumseh East location in Windsor had a mask that was too big and fell down exposing her nose. The customer she was dealing with didn't seem to care as she was about 2 inches from his face while talking to him. I left the store as I didn't want to be close to her. There is no reason for that at this point. There are many masks that will fit her, as well, Staples could also supply her one if necessary. Not going back there!
Great customer service, very helpful staff.
Excellent store vast selection,Great service,these people know how to do their job very good!!!!!!
Rude girl in the photocopy centre
Friendly staff ! I bought my new iPad here and the staff gave me a detailed review about everything. Would recommend
Always fun to shop at Staples, and lots of parking, easy access
They had exactly what I was looking for. Prices were a little high, but they price match with local stores.
Staff have been super helpful here. One went to get a chair we wanted while the other got a printer. Took them up to the front for us and then out to the truck. Just great service.
Great for back to school needs.
Special thanks to Rod D. for the help you gave me...Even though you were on cash, the young attendant (on the floor) didn't have any clue how to help...Staples North Bay need more people like yourself that knows about customer service.
Excellent products and service, helpful and friendly.
Absolutely great staff. Answered all our questions
Good place to see the latest computers and iPads The store could have more staff It is sometimes hard to get staff to help me when buying something
Excellent supplies for office and classroom, clean, well marked aisles for physical distancing, and attentive staff. Got a good supply of hand sanitizer for my classroom!!
Fantastic clearance prices
Good
Very good
Great service
Great for back to school supplies
Took to long to make simple repairs on a laptop
One of my favorite stores to browse for electronic needs.
The manager was helpful and tracked down the items I needed.
Sadly 1 star is too many. Such poor customer service. Not a single employee seemed interested in helping me. Even on the phone. The female manager on duty in the evening was the worst offender. Big box equals big disappointment.
Great quality and service
If you are looking for a printer, ask to speak with Donovan! He is super knowledgeable and professional. Very helpful. He educates you on printers so you can make an informed decision!
Got the best price on some apple accessories, they beat Walmart's price by 25%, I was helped within one minute of entering the store and had left the store within a few minutes later satisfied with my purchase and the service.
Everything about the Staples location in Charlottetown is fantastic, especially the wonderful people who make it such a welcoming place to shop. Natalie is an especially pivotal part of what makes this location so incredibly great to shop. She's extraordinarily friendly, has a very kind heart and shares her knowledge with patience and understanding for each customer's needs. Our family loves Staples and Natalie is always our go-to girl at the Staples Charlottetown.
Took in fully functional computer with charging issues and got it back with no display. Took ot to another repair place and was told someone had broken the connector inside the computer. Back to Staples who refused to accept responsibility. Never will they see another penny from me and I used to shop there regularly.
I needed to print some photos from my phone and the young girl was experienced and friendly.
1 star for draconian mandatory mask policy.
Got what I need ????
Friendly staff.
Organized, many different stuff, big, parking area.
Return policy is the best..
Good deals and friendly staff. Highly recommend for anyone needing office supplies or for those tech buffs.
My friend asked an employee for assistance to find an external hard drive and the employee said he was busy and just walked away. There was also no one on the floor to ask for help in finding what he needed. We decided to leave and as we were leaving, the employee that refused to help when asked glared at us as we walked out.
Great service
The management at this store are very awesome, they help consumers a lot and makes you fill at home, I will be glad to recommend this store to everyone if you looking for something to buy please go to this store.
Helpful staff and quality products. Yippee kai yay!
Lowest prices on specific items
Love my new business cards ! I was afraid they weren't comig today and They did. I ordered them on August 1 , got them on August 4 , Money well spend. Would like to do business with them again. Keep up the good work :)
Ok but the manager trys to hussle you and practically force you to buy stuff lol
Everyone is great at this store. Please make sure your restrooms are functional as I was unable to make use of them today due to some kind of door code malfunction or something. Pregnant people exist and are sometimes in a lot of discomfort and need to know the stores they go in have restrooms. The staff member i asked seemed to feel really bad. I would have been able to shop longer and buy more but had to rush out to find another bathroom. This is uncomfortable. I hope the staff have a rest room.
Great service
Went to Staples on Lauzon Ave. to do some quick scans. Employee at Print Desk was rude and said she couldn't reload my print card because she "had a a lot of things to do." The Print Station had ZERO customers. I'm sure whatever tasks she had to do could have waited an extra 30 seconds to assist me.
These poor people working there.... shelves getting bare due to supply issues and still they are solving problems with creativity. Helpful staff. Even heard a guy advising that if a customer waited a few weeks the price would be half.... my kind of assistance.
Great service!
Guarantee is very complete to help efficiency. replacement up to 2 years.
For all your office needs. Friendly service and good selection of items.
Great service!
great staff but what I was looking for had a ridiculous price on it..had great sales on if anyone was looking.
Love Staples: fair prices, good products and excellent sales.
Very helpful staff. Thank you ????
Good customer service and good selection. Online ordering and pickup work well.
great staff very nice
Service is satisfactory and they were really trying to be as helpful as possible. A bite more training in specific areas would be very helpful.
My PC was in a mess and another organization was unable remotely to help me. I cannot overstate the courtesy and help I received from Peterborough Staples.
Unattentive customer service, poor choice of electronics
Helpful staff. They were able to direct me to what I was looking for and I was able to get in and out of the store quickly.
Not alot of product to pick from variety poor . Had to find staff to help with finding merchandise. Staff not knowledgeable when helping me had to go ask another clerk
Staff are friendly. Prices are exact same as any other locations in any other city in Canada. Customer service is excellent. Clean store. Huge selection of electronics and office supplies and furniture.
Friendly and knowledgeable staff. Always a good selection of needs and a few wants.
Please pick up the phone. I don't want to come across town to find you don't have what I am looking for. Otherwise it's an OK place to shop, a bit over-priced
Nice place to hang around. Although everything can be ordered online, but walk around sometime is quite nice
Waited for someone to come help me after cashier called on PA. Tills weren\t busy. Looked all over for staff to help. Nothing. I left.
Had the present I was looking for in stock and it was on sale.
Eat staff at the copy centre.
staff was very polite and helpful
Worst customer service ever. Very rude staff and manager
Staples has always been my go to for anything computer/office related. Way better to deal with than best buy
Fantastic customer service!
Just not like it use to be less product and less knowledge. Not good for shopping.
Found what I needed. Can't get any easier than that.
Very good and excellent service ????????
If you don't have it... Don't display it in yer store. Waste my time... Again.
Very understaffed and hit and miss selection. Like most Staples the company runs the store as lean as possible. The electronics side is definatly feeling the effect of online companies like amazon, lots of products on the website are not instore and prices are on the high end.
Very polite man helped me find a gaming chair easily and quickly. Was in and out in less that 15 minutes. Recommend to others.
Good service but I was told that my Apple Watch I ordered would come in for sure on a certain date they didn't order it until yesterday so that was 3 days before I went in and ordered...
Good
Always good to print something fast or making copies. Friendly staff.
Good stuff to buy
Slow didn't know where stuff is
good service
Awesome service. The folks working this particular day, 1) went out of their way to find the right product; 2) they talked to my Technician, who was in the field, and gave confirmation of the product. 3) As I needed four units and they only had two, I was able to pay for all and pick them up at another Staples Store, on my way home. It was the best customer Service experience in a very long time, given our fast paced, distracted world!! Thanks Staples on Kelsey Drive! :)
Pretty good for a Staples. Easy parking and friendly staff.
Great place for printing
Great store. Also has Purolator.
Over the past 1.5 I have been going there for my printing needs and have found that the staff aren't overly helpful. However yesterday July 20th/2021 I went in to talk to a guy about computer tech support as I lost the paper he gave me with the phone number to call to register for it. There was 3 (maybe 4) sales people standing at the counter and I explain to a girl that I was looking for this paper again, she started to engage in a conversation with me then kinda walked away and didn't say anything else. Then went back to the other sales person and were on the phone.... I stood there waiting, as I had hoped she had called the guy on the walkie talkie but I wasn't sure as she literally didn't say anything to me she just wondered off and went back to socializing. Someone else came up and saw me standing there and asked if I had been helped. I most definitely explained i wasn't sure since she never bothered to explain to me if she was doing anything for me or not. I was told I would HAVE to see a tech person but I didn't want to sign up I just wanted the TO GO paper with the info on where to call if I wanted to sign up for their tech support. Needless to say I wasn't shocked at such bad customer service or how poorly the 3 or 4 individuals were at basic human communication. Thr manager should be there working with these immature people who aren't capable of a simple customer service job. If you need something printer it is a good place but if you want to be spoke to at all or acknowledged then this is not the place to shop. Maybe I am old fashion when I think people being paid and standing around on phones during work hours is wrong.
Great found the exact product was looking for good location as well!
Very convenient
Friendly staff. Great service!
Great place and friendly helpful staff always helpful and great to deal with. Print center is great for a variety of print projects at a reasonable price.
I've had awesome service from Staples both online and in store throughout the pandemic. They helped me order a laptop and got it to me really quickly, and I just returned a printer today and it was a very easy, hassle free experience.
Good stock levels
Very clean but stood in line too long when there was four people working at cash area but only one register open.
Very friendly staff
Was very busy when we were there. It took a while before someone was able to answer our questions. They were helpful.
Nice place, lady at the shipping counter was very nice
Great team. We of course will be back soon
Prompt service .friendly staff .
Just wanted some envelopes and to get some information... anyway good staff
Gooooooooood
Thank you to the salesperson who went out of his way to look for a "Black Friday" sales item that was stuck somewhere in the backstock. Too bad that the other employees were not on top of keeping merchandise stocked on the sales floor. Had it not been for him (and me asking), they would have lost that sale. Luckily for them, I *really, really* wanted to surprise my man with a red wireless mouse to match his laptop.
Great customer service! Their staff were friendly, easy to talk to, and very helpful!
Friendly, knowledgeable staff. Clean, organised store. Fully assisted purchasing experience.
Customer service is excellent
I find the staff here for the most part are amazing. Like any store there are a few not-so-great apples in the bunch. The printing team is what I deal with most often and they are always very friendly, helpful and recommend the best options. Very happy with this location.
Found what I needed so I was very happy.
Got what I needed. Too bad there were no deals. Competent and speedy help from the employee that I interrupted.
Excellent customer service.
The phone service says you are open, your google listing says you are open but you are not open amd your sign says you arnt open till 11. Why do i have to drive all the way there to find out you are not open after all your other stuff says you are. Ill take my business some where else from now on.
Just another hit or miss electronics store
They have it all
Everything you need for work or school. Computers, furniture, paper, labels, envelopes, etc., plus copy centre
While on holiday in Yellowknife I popped in to buy a camera tripod, happy with the Tripod and the store but really impressed with the Lady at the till. Really friendly and suggested a couple of places to see in Yellowknife that we would've regretted missing.
Good for some school supplies or a keyboard
I try to keep reviews positive but after the way I was spoken to by an employee, I won't be returning.
I love all my new notebooks
Great service and helpful staff
Great staff and great warrenty deals.
Went to buy a router.....the lady at the till was polite and helpful. We had a price match as well as a coupon. The manager was rude, snarky, condescending and quite frankly a pain. Made the experience very unpleasant and as if our business was not wanted. He questioned our business as we were trying to get the price match (which was not an enormous difference but still worth matching) "why not just buy from this site, why buy it here?". Very unimpressed with Pascal. Even as he attempted to apologize when we made a comment on his behaviour, he was condescending and rude. The lady at the till was apologetic of his behaviour and was very accommodating and polite. Make her in charge, maybe staples won't lose more customers. We won't be back.
Clean, well-stocked store with friendly staff. It's never too busy in my experience, which makes for a fast in-and-out.
Good selection, handy location and friendly service
Very respectful to current events, very helpful, and prompt service
Nice. Lots of stuff
Quick an clean,,an well stocked
The ultimate shop in Pictou County to get computers, electronics, stationary, printers, craft supplies, desks and chairs. They are also a SodaStream and Keurig dealer.
Friendly and helpful staff
I just wanted to acknowledge the outstanding customer service received at this location on August 5 from a young lady named Delaney. She went above and beyond when I encountered issues with doing photocopying at the store. And made what could have been a bad and expensive experience end as a positive and very pleasant outcome. Thank you Delaney.
Good customer service got what I need right away
I've never had any issues here. We've bought a few things from here in the past and the staff has been helpful and friendly every time.
like the variety of services they provide. Combination of self-service and assisted service.
Worst shopping experience ever. We ordered online. got an email that our items where ready for pickup, when we arrived at the store they did not have 2/3th of the order available. I then opted for replacement options and payed those by credit card. In the end we got charged DOUBLE so both for the products that did not arrive and those we bought at the store. We are still trying to get our money back but have over 10 hours clocked on the chat and phone with their so called customer service. absolute disaster, criminally so almost.
Phone
Good place to buy anything office related. Nice staff, great selection. For young people, it's a great environment. Nice office furniture.
Incredibly slow service.
Great supply store, grabbed a bunch of art supplies. Quick and easy, but a little pricey.
Good staff, decent selection
I have to visit this Staples on a regular basis for printing and resource support. The staff are always very helpful and the store is always well maintained, clean, and easy to figure out. If you have to use a Staples, the St. Albert location has everything you need and a very helpful staff.
I normally get decent service from this location when I get cards printed, but the 18 year old girl working the printer was more interested in chatting with her friend at the other end of the counter than trying to figure out how to print double sided on cardstock I normally plug in my phone or email the graphics and text, but she wouldn't allow this, nor could she change the text font or colour. So the best she could do was print the graphics surprisingly where I wanted it and I was left to add the text myslef. Other locations I have used would breeze through this for me, and for a better price (Ontario). Just annoyed more than anything else at all the excuses and resistance I received trying to get a not too difficult card printed.
Stock was filled, service was good. Parking is plentiful and free.
Clean and well organized store. You can usually find everything you need for office or school. The staff for the most part are very polite and helpful.
I was very disappointed to know that I had to buy a copy card for $3, load the card and then print 4 pages. There isn't any provision for someone who wanted a few pages printed as a one time thing. There needs to be improvement to accommodate everyone if they want their business to thrive.
I have received excellent service from multiple staff members at the Charlottetown Staples, most notably and recently Natalie B.
A shop for stationary items
I dig all of the services they have where you dont need a store employee to be able to use them
Charlottetown Staples is a great place to buy all your home , school and office supplies as the staff are very helpful and take the time needed . They learn your name and are very friendly and respectful of all ages . They offer Ideas in helping you make decisions which is very helpful . I like to tell others this so that they can get there needs met .
always an excellent experience and products
I have used Staples Copy and print services for the past 6 years for all my personal and commercial printing needs. So easy to use, and the quality is always top notch.
(Translated) Very complete store with school and office supplies, also has a wide variety of laptops and computer peripherals. Very wide and with a great variety of products, from well-known and own brands at an excellent price and quality. Excellent attention and service. Free and very spacious parking. (Original) Tienda muy completa con articulos escolares y de oficina, ademas cuenta con gran variedad de laptops y perifericos para computadoras. Muy amplia y con gran variedad de productos, de marcas reconocidas y propia a un excelente precio y calidad. Excelente atención y servicio. Estacionamiento gratuito y muy amplio.
I was able to print from a file on my phone...awesome
Went in to return some items. Process was quick and painless.
One of my favorite stores. They always have what I am looking for.
Amazing customer service. Made the employee run around to see where their stock was and he was outstanding and very professional. Wish I took his name for this review.
staff is always helpful and they know what they do.
Quick and convenient, but a bit over-priced, I guess that’s what you pay for convenience.
For several years, I have been extremely satisfied with the fast and efficient service, high quality and reasonably priced products, as well as the professional and friendly staff.
The manager Kim was so informative and I could tell she was looking to train the right employees to help the company grow!! If you need a job apply at Staples in Quesnel!!
Good luck getting any help, they are to busy standing around talking to each other, managers included
The home of the cole
Went to get 1 page printed cost $4 hiway robbery
Takes 3 working days to print 16 sheets of paper. No one answers the phone. I go in to ask what’s taking so long and I’m clearly super inconvenient for them, even the ones standing around taking about nothing …
Conveniently located!
Employee(everret) was very rude..when we asked for help with the fax machine
Always friendly helpful service
Went in for printer paper and left with a chair. Seen that their chairs were on sale and couldn't pass it up. Customer service was excellent as well.
Product details on their website were wrong.
A very good store but basically every time you want to go there for something it's out of stock.
The only one in the area. Free parking. Awesome staff.
Very helpful
Took a long time to get help to buy a desk. The sideboard that went with the desk which was on display and priced was not for sale go figure.
Nice that they have a copy station and you can rent computers... Staff wasn't too friendly.
If i could give this company a zero stars i would. I returned an online order may 4th and may 5th they refunded the money and then the same day they withdrew the money again. The bank is mindboggled. Ive called staples they told me the bank had to refund me the money the bank says staples has to refund the money. This is ridiculous.
Office supplies on the cheap
Went to get an image laminated. Lady was helpful and efficient.
It's a Staples, it has office supplies. Same as any other Staples outlet.
All the things you need to get stuff done!! Great friendly staff!
It's there if ya need it. Empty boxes on the shelves and no product for it.
Very clear signage, helpful employees, and items on sale in stock.
Awful service. I just wanted to print and laminate a couple of signs. I was told at the print counter to visit Staples.ca web site, which has many, many, many confusing …
We just visited Staples and needless to say we did not have everything printed out that we needed. Andrew at the copy center went above and beyond us to help out and printed what we needed with no hesitation (even after we witnessed him getting chewed out by some old man and THEN he had to deal with a Karen to top it off.) Andrew is an asset and definitely puts the service part in customer service.
Huge selection of staples
Quiet. Staff was very knowledgeable and helpful.
Good place
Extremely rude staff. I didn't know a lot about the difference between a good binder and a bad binder. And the staff almost refused to help me. I always have a much better time with the Staples in Charlettown.
Service really good. Clerk very helpful and knew what he was talking about.
My family likes this place because we did a lot of faxing from here. When we need shopping for school or that matter home it is the best place.
Getting help with scanning doc was not easy. Staff needs to be more
Meh service is alright
Office heaven
Great had most of what I wanted
Most stuff I want tends to be more here than elsewhere, but this is the handiest place for what I need today.
Expensive but gets the job done1
It is awesome store to stop, have a look and shop, very nice staff and cooperative. Love the different promotional stuff that they carry throughout the whole year.
Staff were friendly and they had what I needed.
Fast and helpful
Friendly and helpful staff. I'd buy stuff from this store again.
Print centre is quick. Usually done within the day. Staff always helpful.
Great job of the female screener at the door. In a very professional way I heard her request a shopper wear a safety mask.
The staff is knowledgeable and they will do whatever they can to help and support your purchase. They give good, sound recommendations and the prices are fair for the quality you buy. They back your purchases as well according to your warranty. I find that they will go the extra for their customers.
Good as always.
Good friendly staff. Very knowledgeable of their products.
Typical staples experience... Often really good prices. Sadly sometimes just lots of empty shelves. Sort of hit or miss...
It's Staples, I get paper and pens here, place seems dead otherwise. Not sure what's going on but the parking lot is often empty.
Great products, great team, great customer service ????
I have always liked Staples and at the moment is shipping your orders to your home.
I brought a new laptop for our farmers market,we where told it would cost $80.00 to upload our drive from our old computer. Yesterday I took both our new unopened and our old computer in to staples,I was told it was not $80.00 but $99.00,and anything else would be a extra charge.This is not what we were told. I was also told we had to pay up front for the system download.when the assistant brought the manager and asked her advice,she was grumpy and not very friendly,and made me feel terrible and angry.i was thinking of asking for a refund and shopping elsewhere. It is not the customers fault if they are not training the staff correctly. I know it's not a lot of money the difference,but we have spent together with a ipad nearly $1,00.00 in this store ,and I would expect better customer service. I believe that many stores and businesses are using the covid pandemic as a excuse for very poor service. What do you think? Christine Mercier.
Office supplies on the cheap
Last display model no longer purchasable online or anywhere they don't want to sell it to me even at regular price. they claim that they pay someone to assemble it so it will cost more to purchase it. F*** BS. SKU: 758326-9
Terrible customer service. I was treated like a doormat. Dirty looks, hollered at for social distancing even though I was way more than 6ft apart from the other customers in line, and issue when trying to use a gift card. Incidents like …
Jett was very helpful
The workers are so mean
A staple store for the home and office office.
Good employees, did not feel pushy and got me just what I needed. Got a good deal on a mechanical keyboard and a warranty that covers everything.
I like to go here for all my stationery needs
There is an employee named Katie who works in The Print Shop who has outstanding service (and no I have never met or and do not know her personally). I also generally don't go out of my way to write reviews about people but man you can tell she loves her job! She's knowledgeable friendly and upbeat and you couldn't ask for a better person to help you with your printing needs. That girl needs a promotion one day soon!
In the past we have ordered our children's school supplies from Staples and never had an issue. But for some reason this year it has been a disaster. We ordered mid August and promised 48 hours delivery in the confirmation email. One week went by so called the store, the lady who answered got upset I was even inquiring and told me that they are working 12 hours a day and it is there busy time of the year and to call customer service. So we did that and they couldn't help. So now here we are almost three weeks later and no order. When I call now I get no help and resolution to get the order resent or even repackaged to pick up. I am more than disappointed with this scenario and warn others to think twice before ordering with this company online.
Always encounter pleasant, helpful copy Centre employees!
Great office supply store, knowledgeable staff, online printing capabilities, fair pricing.
Be prepared to wait until the staff feels like being on the floor if you need assistance, don't expect the staff to be friendly or helpful (or look you in the eye), and be ready to be treated like an idiot. It doesn't matter how friendly, patient, or kind you are when approaching the staff, you are not a priority.
Great for anything office related.
I bought a box of staples here once. 10/10 would buy again.
It has lots of stationary.
Helpful staff
My wife and I decided to print a few documents here a while back and had a great experience. The staff here was kind and patient with all of the questions we had. Must say if I don't have a printer soon, I will be back soon to print at Staples.
Great service great staff! Love going to my local staples!
I had an excellent experience. The staff asked me what I was looking for in my desired product and used that to offer me some choices from which I chose my product. Thank you, Staples!
A great support be team !
I always have fantastic service with Lise and Rod, Thank You
Satisfied with products and service
Organized and extra helpful
BEST SERVICE!
Great clean place.
Ripped off one of my friends, with some bullshit warranty. What a waste of money, $140 for an extended warranty that didn't cover a hard-drive failure less than a year after purchase.
The staff knows what they're talking about
Staff are always so helpful
Very helpful staff.
This Staples is at such a convenient location! I highly recommend.
Everything is laid out neatly with signs everywhere so it is easy to find what you are looking for
Excellent service,very helpful staff
Has a lot of good useful products to help around the office or home. Friendly sercive that are willing to search for the things you want if they dont have it in stock.
The last time I wandered into this place was around tax time. I would have just bought online but I think I had to go here because I wasn't buying enough to get free shipping. I would prefer to just shop online for pretty much everything they sell here. The only other time it makes sense to go here for me was when I was testing out what the keyboards felt like on various laptops before I bought my last one. Of course I then checked with every single store to see who had the best price.
BEST WARRANTIES EVER!!! I have been buying from Staples for many years because they have the best of everything. The employees are very knowledgeable and kind, they have the best no hassle warranties on the planet and they price match. Highly recommended. :)
Made a purchase on Friday night. It proved to be faulty on Sunday. Went to exchange and was chastised for coming expecting service without the box. I did make the exchange, but it was pointed out that I was probably going to back with my next problem expectong them to help when I had not purchased the extended warranty. Wow! No fear of that. Just changed office supplies.
Valery at the copy centre was amazing! She went above and beyond to help me fix the problems I was having. After having to leave and come back 3 times, she made sure that we figured it out so I wouldn't have to leave a fourth time. Don't see this kind of employee much anymore. Thanks girl!!!!
Very nice staff and super clean.My only negative comment would be that alot of time the Google Drive or Cloud isnt working in the self print dept.A few times I used the online service and have hard a hard time getting them off the printers
Great place for stationary products especially for school and college products.
Quik
Closes too early
Quick to find what I needed
Best place to go to for school supplies and tech support!!! Awesome staff especially that one cashier
Tried phoning a few times but no one ever answers the phone
Good prices if you know what you're looking for
Lots of office supplies!
This store has excellent service,good prices on certain items. They carry certified IPad lightning to USB cables for a reasonable price. I will be back to shop here again! I recommend this store!!!
Had what I needed. Helpful staff
The fastest way to find office stuffs, parcel services are open till 4 and really good service
They were very helpful with my needs and exchanges.
Staff ?what staff I walked around for 25 min not one person was to be found only cashiers
This is a nice clean and well organized store. I always leave with more than I went in for.
Love this location. Staff are always great
Found what I wanted after searching with no help then waited for 1 till service with a line of people
Waiting a long time for order.
Hard to find printer ink always in stock.
My go to spot for back to school shopping. Had a very friendly employee help me find everything I was looking for my last trip in, wish I had gotten her name but thank you!
I had a conversation with an employee, might have been a manager. I bought some items and asked for 2bags to be paid for as-well. She didn't charge me for the bags, I tried leaving change on the counter yet she didn't accept it. I asked to talk to other employees about the bags, they also said that the bags are free. So I left with them... the bags... was that a social ganking(multiple people "ganging" up on me)? Did i steal the bags? Please recognizes that these kind of "events" occur.
excellent customer service - courteous staff and they always have what I need
Good variety of office stuff and computers
Excellent service and supplies selection here! Great printing services too!
Great service
Clean and lots of material but prices are higher than amazon and that is where I purchase these products. Staff are friendly.
Had a great visit today. The store was much easier to navigate because it wasn't as oversized as some locations. Michael was very helpful and pleasant.
have a tendency to hang up on you
Trash costumer service
Had what I needed in stock, with staff that are available, but not pushy or hovering.
Great selection. Always find what you're looking for.
(Translated) Super store! (Original) Магазин супер!
Ordered photos to be printed online and waited more than 2 weeks to receive them. They told me it would be 1-3 days!
Typical Staples. Office supplies, computers, office furniture, printers, ink and toner. If you've been to any other Staples, this one is no different.
Friendly knowledgeable staff
Staff is very helpful
Had exactly what I was looking for set up for me to try. Staff was helpful but not intrusive.
It's an office supply store. The prices are a bit high. The staff mostly apathetic but hey. If theres something you can't get elsewhere what can you do?
Manager Doug Webster is a manger extraordinaire! A couple of weeks ago I had a problem with "one" of the ink cartridges in the TRU RED pack SKU 1004294. I started to tell him about the problem, he stopped me and just replaced the whole pack for me. NO more questions asked. Now that is GREAT service! A regular Staples customer, now hooked forever. Test negative, stay positive, Dave Toews St Albert, AB
good service
I went in with private documents and had a wonderful young lady who is from Halifax help me.She made me feel very comfortable and spent a good 45 minutes with me.I can't remember her name but she knows who she is.I gave her a tip because I was so so happy with everything she did to help me.
I go to staples all the time. They have self serve photo copiers. Computers and stationary. Lots of office equipment and options.
They do have a wide selection of office related products and stationery however I generally find customer service to be rather slow and lackadaisical. In general I choose to order this type of product online from Amazon or other retailers but occasionally will go to the local Staples store if I need something immediately.
Went to print off a coloured pdf doc here today and the document was unable to print though Google drive on their machines, so I tried the email approach suggested by the staff. This still didn't work and I asked if I could forward the doc to them so it could be opened on their computer and printed off and 'it couldn't be done.' They said I would have to go home and put it on a usb drive. I had already, at this point, wasted about 45 minutes with this. Kind of annoying that no accommodation was made.
Friendly. When you find a salesperson,they are knowledgeable and easy to talk with.
Perfect as always
Everything I needed on my visit today: super helpful and pleasant staff, HP laser printer cartridges and a USB-C to micro USB cord ????. Lucky I got out of there without picking up some cool sharpies and Post Its, lol. Great office, stationary and electronics store.
Great service and great people very helpful got a wireless printer now comes the part where I have to get it up and running.
If I could give it 0 I would. Worst customer service I've ever received. Shame on you staples, even your store manager was out of place. Got documents thrown at me from your employee at the copy centre. Avoid this store.
Good products
Wow 5/8 printers/scanners out of order.
Suspicious conduct, palpable racial-profiling towards non-white individual I was a Asian-descendent and visible minority in Thunder Bay. This appalling incident transpired on 8/22/2021, sometimes between 12pm-2pm, on my first visit to Staple at Memorial avenue. I was intended to purchase a book named Stealth War, authored by Retied US Air Force General Robert Spalding, partly because I was honorably followed by the author on personal twitter account and partly because I was a enthusiast concerning Chinese Communist Party omnipresent push to infiltrate the western democratic world, and I was tweeting about CCP influence for years on social media. I decided to hit the plaza on Memorial road to test my luck because I vaguely remember a large book store situated there. The moment I entered the Staple and I look around for a few minutes , stepped deeper inside the on the main passage ,noticed there are no book sold on the shelf, so I stood right on the spot contemplating what the next step are- whether to consult to a current indoor employee or browse around inside store a little bit more time . then something spot-on happened: A white female employee, quasi-middle aged, with white and grey hair, tailed me and and accosted me in the face from somewhere the other side the store, asked me if I was looking for something. Meanwhile , I have noticed there are other non visible minority customers scattered around the store, a seemingly white couple caught my eye standing next a piece of armchair and table not THAT far away from me. The "veteran" lady thereof did not ask the couple if her help is necessary, but choose to headed straight towards and confront me instead. After hearing that I was looking for a book that did not exist in Staple, the same lady personally FOLLOWED AND ESCORTED me right by the entrance door, witnessed my departure. Her very conduct gives me impression that I was someone "special" , not as a guest , but as a repeated shoplifter that needs special attention ,and finally, need to be driven out immediately. Therefor, I want to make a appeal to the personnel in charge to demand : are those suspicious conduct- this female treatment to a store visitor are legit and justifiable and adhere to the code of conduct that Staple promulgates in its very Vision Statement " desire to make a positive impact on our associates, customers, and the world'? I hate to play race card and I loathe to be a victim of racial discrimination, but I would like to asked to the general public : what would you do if you were targeted, and clandestinely regarded as thief, a shoplifter, a pilfer and even, persona non grata that should never be able to show up at Staple simply because your very first move is hesitant in the store scrambled to find your next step? or, simply because, you were Asian-look and you can thus be despicably treated differently? Every word I typed above I can solemnly swear under oath to stand up to its validity, and to mention, my personal appearance indoor MUST be under surveillance camera if there was any as I was never stayed outside off the main passage just a day ago. Personally, I would like to recommend, based on this disheartening experience: to any visible minority individual or families , be Asian, indigenous or African, NOT to shop at the Staple one more time if there were any. And meanwhile: voice your misfortune out loud : when you were hated, mistreated, racially discriminably against simply because of your color of skin.
Has everything for offices and students. Service is good but a bit slow
Nice store, lots of staff available to help. I've never had a back experience in the years of visiting this store for different items. It's a good spot to stop in for a quick print job too.
The photo/printing department used to be the best but it is now almost the worst one. Not in the store nor on the online system you can get a simple photo printed. So disappointed about their current services and how a good company can quickly turn to a this
Got everything I was looking for
Staples require masks and had hand sanitizer near the door, but they were not monitoring the number of people in the store at any one time.The entrance and exit are the same door, making social distancing difficult.
Always friendly and helpful staff
Totally impressed with customer service all round today at this Staples store. I was greeted by a very friendly and helpful sales clerk at the counter for photocopies etc and he helped me out with running the photocopier.His name was unique and he had blue in his hair. I was looking at computer monitors for gaming and Sal helped me out and answered my questions and he was awesome to deal with. I bought a curved monitor and my son was beyond happy with it.The new manager was very helpful as well with locating the monitor and asking Sal to carry out to my car. I seriously was impressed with the great customer service I received today and thank you, I will be back!
Great service. In and out in 10 minutes.
Found that I was looking at for a decent price although much is over priced ... but it's good quality and available. Friendly helpful staff.
I had a frustrating experience ordering an item online for in store pickup. The order was canceled by Staples without explanation. When I came to the store to search for an alternative product instead, I found out that my order had been canceled because they could not find the product in stock despite being listed as in stock on the website. When they checked again, they found it! I have had excellent service at the copy and print center, where staff were helpful, knowledgeable, and did a great job of my small color printing and binding order while I waited.
Not too busy !!
Good customer support
In and out in 15 minutes!
(Translated) Download fake offers. An example of a printer. When I went to buy it on the same day that they downloaded the presentation, they said they don't have the printer nor any branch they have (Original) بنزل عروض وهمية . مثال طابعة . عندما ذهبت لشرائها في نفس اليوم اللذي قاموا بتنزيل العرض قالو لا يوجد عندهم هي الطابعة ولا بأي فرع لديهم
handy shop to pick up IT stuff you need right away even price is not the best
Great prices
Paid extra for same day printing and submitted at 10am. Never received an email that day. I tried to call a couple times to see if it was ready but no one picks up the phone at the store. Went in the next day at 11am and they had not …
bought a laptop from there 4 months ago , have a manufactureer problem with it , called them they said bring it in and would do a exchange , got to the store they wouldnt do the exchange and said i had to send it off to ontario.I asked them to look up my reciept to check on the instore warranty and they couldnt be bothered to do that either. the manager wouldnt even get up to come talk to me he just sat in his office and didnt even try to help just left his staff person to deal with something he had no clue how to do . poor management and the worst customer service i have ever got. will NEVER buy anything from there ever again .
I have submitted some artwork for printing and I am very satisfied with the quality of the prints as well as the service. I had a problem with a few of the prints, but it was something they were more than willing to fix and did a excellent job fixing. I will continue to use their printing service. Super happy!!
Staples, Whitehorse is one of the best place to purchase all basic stuff. Service from the Store team is very Helpful and supportive. Huge Thank to the Staples team and Store.
Fast and friendly service very knowledgeable
I've used the print services in the past and they're always really helpful and friendly. The self serve computer is absolute blackmail so make sure you come prepared. Other than that the floor staff are always helpful.
Staff are very helpful.
Very friendly
Just the bare minimum to qualify as an office supply store. Outdated electronics being sold as the latest, salespeople barely knowledge.
You need office stuff? Probably will find it here, and also has pleasant staff!
Friendly helpful staff !!!
Following guidelines, very friendly staff! Wide selection.
Staff is always super friendly. They have computers you can use (you need a credit card to use them), shipping, printing and a bunch of marketing stuff
Went here to buy a paper shredder for my Mom and FM transmitter for my parents truck. Staff was very friendly, extremely helpful, and had a good sense of humour, lol. Would definitely shop here again if needed, it's further away for me than the one on Ouellette, but worth the extra little bit of distance for prompt and courteous service.
TOTAL RIP OFF! Staples just charged $11 to fax one document, self service, $1.50 per page. At those rates they should of faxed it for me and offered me a drink. Classic corporate...Be warned, do not fax here. On a side note, just discovered you can do online faxing now for as low $10 a month tied to your email.
Knowledgeable staff and easy and fast process for getting what I wanted...
Friendly service.
Always sold out of the sale items and them they offer you the next best more expensive thing, like it is intentional.
Tried calling the store 10 times over a 2 hour period. Did not talk to one rep. How hard is it to pick up a phone and ask to at least hold. Sounds like too many coffee breaks.
I had a fantastic experience at Staples. I went in to look at options for a work laptop and was approached by a sales rep and he asked lots of question to be able to determine what the best options would be for me. I am confident that we selected the correct option and I am super happy with my purchase. Thanks Staples!!
Staff in the copy centre always go the extra mile, which for someone not too tech savvy like me, is terrific!
Overpriced on some items.Ex: Laptop have older specs .Sells as the same price of a newer more powerful version. ( Rtx 1650, same as Rtx 3500 laptops out there ). For office supplies, they have good prices and variety. ( Paper, pens , dividers etc..) Memory and storage are also overpriced by 25% - 50% of what you can find online.
Horrible service
Their delivery service is TERRIBLE! We have been waiting a week for our delivery, are we supposed to never leave our home for a week to wait for this order?! The tracking system gives no information, so we had no idea when to be home, I got an email saying they tried to deliver it and now it is being shipped back. We have 40 orders backed up because our of their awful system. Avoid using them for any business related delivery cause they aren't reliable at all. With this business template I don't see Staples lasting much longer in the digital age. The physical store itself would probably get a 3 from me as the people who work there are usually nice but there isn't much service and often times they seem understaffed.
Pricing is ridiculous but most of the stuff should and can be ordered online... Great for individuals such as teachers and educators of all sorts... Many filing, writing, and study aids on hand and readily available.
Good service, good selection. Teachers get a discount
Friendly Staff ????
Easy to shop. Helpful staff
Good atention
Went in looking for a replacement desk chair once non essential shopping reopened, found the perfect one right away for half price. Quick and easy, in and out. Nice add on replacement plan, and they even offered assembly.
Quick curbside service
????
Great service competitive prices
I go there to use the printer and computer . Great printing area . It has a fed ex drop off bin .
Good customer service.
After shopping for a laptop accessory, no store had, Staples did! Next time I will Start with Staples.
Staff are helpful.
Found almost everything I was looking for
Good inventory of items. Probably will get myself a gaming chair next time I’m here
Great service and selles pens for crazy amounts of money
Great store, great service, great prices.
Staples in New Glasgow has great customer service, with one employee in particular named Travis who provides the best retail service in Pictou County.
They have friendly service in the store and decent prices . I found alot of stuff i want i need to order of the internet as they dont stock it.
Friendly and extremely helpful employees!
Helpful
Nice place to buy elctronic items and printing.
Reasonably well stocked and competent friendly staff.
Lots of parking staff are so friendly. Great location.
Need your magical journal copied for the review of a wise superior? Look no further!
Great store for stationeris and office stuff plus some more
Helpful staff , otherwise unremarkable.
Horrible experience at the service counter for faxing documents.
Bought my laptop here
I have experienced very unfortunate situation today. I thought I should share it with you. I went to Staples at 655 University Ave with my friend today because he needed to get his picture clicked for IRCC(Immigration Refugees and Citizenship Canada). It is required by IRCC that photo should be stamped by the person who click it at the backside as a proof. But they gave us very unprofessional customer service when they told us that they can't sign it. The agent put a stamp at the back of the photo but refused to signature. We told her that if she couldn't do it then she can ask her Manager. Manager was very rude and refused to sign it, and walked away. Below is the picture with stamp. You can clearly see the column for sign which they refused to fill. Very Rude and UNPROFESSIONAL CUSTOMER SERVICE.
Good products and decent, friendly service.
Shout out to Heather. Thanks for selling me the office stuff.
This is the best place I have ever shopped they are extremely experienced here. I will definitely be coming back.
Well this the second time for me to have my Business cards made first time my cards were made it was fantastic print job and this why im back the second time kind friendly service
All right supplies for home and the office. Very helpful staff and fast and very clean and in order.
Only downer was for the computer rental (to print QR code for my vaccination card) was you need credit card and I don't have one. Debit needs to be an option.
Shipped item to the store. Took 3 agents 20 mins to find my package. THE INCOMPETENCE. Such a waste of time.
Incredibly friendly and helpful staff. Very awesome service.
Great service as usual, Rolex is always working hard to make his customers happy!
Service was excellent me and my husband bought a for bit 5 months back it stopped working and stuff we bought it back the gave me a brand new one we got a warranty it was painless very quick and I have a brand new fit bit . Thanks alot
Very bad experience with print shop and manager. We called in advance to have three copies made of one document. We were told they would do it while we wait. When we got there they refused saying they had orders and they did everything in line. They said that was always their policy whereas we had not experienced that previously. None of the copy machines were active. There was no one else in the store. It was 8 50 in the morning and yet they still did not want the business. We will not return. The lady in the copy area claimed she was new and the manager we spoke with was definitely not new. He was not helpful or sympathetic to our needs. We departed Staples, went to The UPS Store, and our needs were satisfactorily fulfilled. .
Anand is an absolute gem. Everytime we have gone to the store, he has treated us with utmost respect
I showed up with only 15 minutes before they were going to close and they did a bunch of printing for me anyway. Awesome!
Need a copier to use. Also a fax machine most dont carry them around
Signage is not indicative if what is in the aisles. Lines were too long with only 1 cashier
It is a standard office depot good supply and friendly service
Always a large selection of office equipment and supplies for all my business needs!
Nice place to buy some technology
The worst place to print pictures. Don't attempt it. It's incredibly frustrating
They always have the items I'm looking for
Friendly staff and good location shop
Clean and friendly.
Went in for quick fax, staff are very attentive, professional and assisted me in the process. Quick, clean and efficient.
Good.
Good store
Excellent
Excellent service,fast friendly and good product
TLDR; Lloyd is an awesome Employee. Give the man a raise. We had a hiccup with our online order for store pickup When we went to go get the item it wasn't ready. I had a little bit of a freak out but the manager Lloyd helped us back get through it. He called the people in charge of approving the transaction and was on the phone for 30 minutes trying to figure out why the order wasn't approved and sent to the store. In the end the reason was because I was a first time in store pickup from Staples so it takes a lot longer to approve. I felt terrible that I got nasty even though I knew it wasn't Lloyd's fault and I had to apologize. Lloyd went above and beyond to get us a resolution and he remained super courteous and professional through all of it. We always go to Staples over Best Buy for the customer service. Staples always does right by us.
A little bit of office supplies
Internet speed: 0/5 Printing speed: 0/5 Helping staff: 1/5
Good has auto photograph printer
Actually went in to use the rest room. I had to ask cashiers' counter for key access. As I passed by the stationary dept. I noticed they carry 'damage free hanging hooks' Intrigued I purchased 2 packs to try it out.
Cant go in store
Best place for office supplies
I love staples, especially this one.
I like it a lot when the people working the floor in one department aren't reluctant to help you find something in another area of the store! Thanks Staples for having those types of people around to help when needed!
Best customer service!! I only shop at Staples on Tecumseh Rd E.
Discrimination.
I used to go to staples a lot a few years ago for most of my business and personal needs. But given the cutbacks and the less need for paper and other supplies, I started looking elsewhere for some things. While they still have a number of items that I get there, I have a bit more selection for some items. They are still a solid store with a lot of suitable items. And the staff have always been helpful. It is mostly now when the sales are more targeted to me that I will pick other items up because I am there. And there are a number of smaller items that I still get there.
Good place for all office and electronics items. Price match is the best option. The staffs are also very friendly.
Great place for all your school and office needs as well as electronics
Went to purchase a desk and the section looked like ikea assembly training, ended up going with Home Depot for my desk.
It has what you need.
It was fun!
Great service
Great customer service from computer ordered printing to pick up!
The print shop is unable to get a simple PDF off an iPhone or Google Drive (when they advertise they can). Staff were friendly but they don’t have “high enough access”. Overall waist of time, will not go back.
Great store and whether it's company policy or the good hiring, the staff are great
Worst customer service
Fantastic staff and great prices. ????
A courteous and knowledgeable staff that go out of their way to help you with your printing needs! I definitely recommend them.
Very helpful cashier, left with exactly what I came for.
Always friendly and knowledgeable. Good Prices and Great Customer Service.
I do like this store, however they need training on how to handle anti-maskers. While at this store yesterday, a shopper was unmasked the whole time they were in the store. I asked the cashier about it and she said, "What am I supposed to do?" Do this... refuse to serve the customer until they put on a mask. It's the law. Very disappointed in this store and the employee's attitude. Management need to step in here.
Good store with friendly staff. They helped me price match s9me items and it was a pleasant experience
Not much competition for office supply stores nowadays, I guess Staples is fine for the most part. You can pick up a printer for cheaper than most printer ink cartridges now, which is pretty ironic since they come with a free ink cartridge. So you can get a better deal on replacement ink if you are willing to throw out a perfectly fine new printer each time, which is basically a perfect summary for the horrors of free trade and deregulated industry. So Staples makes me sad for the unsustainability of capitilistic democracies every time I go in there.
From photocopys to computers to staplers and all your business supplies.
Hard to find staff. Decent selection, but strange that a basic DVI cable is not available at the store. For the best. Amazon was cheaper
I wanted to write a review since I had exceptional service at this Staples in Whitehorse, Yukon Territories. Inder in the printing department went above and beyond to help us get some documents printed and deliver it to the appropriate location for a time sensitive project. We are not a local company to the area and could not send the documents to Whitehorse before the deadline, so we used Staples printing centre and they were so great and did everything in a quick turnaround time. Thank you so much for helping us with this task Inder!
Easy to access.
Great place for back to school shopping,the stuff is very helpful.
I genuinely don’t know if anyone actually works here.
The regular Staples side is alright, but the people dealing with FedEx business are incompetent.
Nice folks they will help you out if you don't know how to work the machines and I'll also take the time to help find the stock with a smile
Excellent customer service, very helpful staff.
I called in today to see if they had an item in store that matched an item online (unfortunately there is a 7-21 waiting period for deliveries and I cant take that chance). I was passed over to a lovely woman named Jaspreet who not only checked to see what was in stock, but tested out paper sizes to make sure it would fit (her idea). She then put the items I needed on hold and wrote down the product number online for me if I needed to order more. She was so lovely on the phone and so helpful. Very impressed with the customer service. Thank you Jaspreet!
Went there shopping for a office chair. Many to choose from, but never bought any though. Was looking for any on sale. My wife bought a new desk and desk lamp. Loves them both.
Went for back to school supplies, friendly staff. Lots of selection, came out with more then I went in for.
Good deals and good quality merchandise
Great experience today at the print department. Kelly was fantastic to work with. She was able to help with a print job that needed a same day turn around.
Helpful staff but overpriced products
I wanna job
This is a pretty big store, has all your business and home office needs, prices I would say are reasonable not necessarily the best buy in town but certainly reasonable. Very clean place, helpful staff well organized. Most of their items for sale are brand names, names you can trust.
As expected it's pricey, but service and supplies are great
Huge line up's, little to no customer service. Broken down tills and people standing around waiting for customer service while people that work there standing around helping no one.
Who doesn't love a place with all your stationary needs
They had what I needed without having to order online.
it had staples so it was good
Well layed out and stocked. Very helpful staff.
It's a staples. Lots of out of stock items.
I like Staples
Busy, back to school season. Found everything I was looking for and customer service was great
I worked there as a part-time job and but many items there for both personal and business use. Great staff, Ken and Pat train well and I know if I ever needed the job again they would welcome me back with open arms it's a great relationship I have with them.
If you need some stuff for office or school, this is the right place...
The worst service. Do not expect much help from staff because you'll swear they're playing hide and seek. Better know what you want and where it is in there or else you should bring a snack because you'll be there for a while.
Needed to do a return and it was very fast. The people I dealt with were super helpful.
Self service available
I have utilized the print shop at Staples in the past six months for labels and flyers. The online site is easy to navigate, the service is tremendous upon pick up and the quality outstanding. Five Stars!
Could not find any assistance after waiting around for 20 mins
It was good.
Good choice office furniture
Jeremy helped us and was amazing!
Quality of stationary
It was OK
Waited in line for 20 mins to be told the fax machines were self service (no one was ahead of me). Then tried 9 times to fax to have the lady finally tell me that you had to press 9 before the number and there is no sign that says to press 9 (oh the sticky is missing she says). So wont waste my time here again.
But they did not really help me they couldn't my computer crashed
Store was cluttered yet lots of shelves were empty. Likely due to supply change issues and staffing issues. I hope it will be better in a few months.
Good prices, helpful staff and quick shipping.
This place is awesome, everyone is smiling, I met Jamie who began smiling when I was heading to her. Manager is also helpful! I highly recommend shopping at this store!
As a smaller branch, they are often short or out of stock on items advertised on the webpage. Staff are very helpful and friendly.
The store always has what I'm looking for with a variety of brands to choose from.
Goog pls e to get your business needs addressed.
Had the pleasure of meeting Emily at the printing centre and I am absolutely wowed with her service and attention to detail! They worked extremely fast and had everything done perfectly! Best service I have ever received at any staples EVER! Thank you Emily!!
Staples does not know how to answer their phones! They really should learn to answer their phones! Or why have a business phone if you are not going to answer it!! ????
Great service, they talked with me not at me like the last experience i had at a different location. I will be definitely be going back to this store for future supplies and accessories. Good job.
Mostly good prices. Watch for sales. Clean nice store. Not enough employees. Always and up waiting for help.
Went there to buy a laptop store wasn't busy 10min no one in computer section to help so I left and best buy got my business
Needed to pick up a new mouse for my laptop...forgot the last one at the Ottawa international airport!!! Quickly done
Fast and professional printing dept.
Very friendly helpful staff. Also very knowledgeable about the products on display. Very accommodating. Was very happy with the service.
Shout out to Jarred at Staples Charlottetown, PE for spending time in helping me find d what I am looking for and going further to look up online for the product. Good customer service. He deserves a recognition.
No service as per usual. No help everyone chatting away, forget the customer is even in the store. pathetic management
So well managed store ... helping staff and cool stationary items.
Not bad
From time to time I have difficulty getting the right answers. I wonder about some associate's training. They have a good assortment of office paper products and copying section. Would not shop there for computers. Nice assortment of office chair which are regularly on sale.
Great customer service
Nice staples Location. Can sometimes be hard to find some help, but its not from lack of staff trying, they are all normally busy helping people, which is far better then them just not being there. Have to watch the prices to get a deal, and keep in mind they do price match!
Good selection and sale prices
A large selection of office supplies,cell phones, and all electronics, everything you need for your office or book keeping.
A perfectly good place for back to school or back to work
I do all my business shopping there
Another typical staples store, great clearance section for sure
Nice well organized,clean store.
Found what I needed. Just didn't like being asked for donation at the cashier. They should just place a sign somewhere instead of being asked.
need a new office chair for home use .. they must have revamped this part of the store. way better display of chairs. lots on sale. i did however have a question but that area of the store is often without staff (computer section usually has two people). someone finally did come along and answered my question! chair was on sale (just under $150 before tax). easy to assemble. lots of adjustments. rolls really smooth.
Staff was very helpful at tracking down the last of a product in inventory.
good staff, good service. only game in town for many products.
I tried using the printing service for invitations. The only option I was given was the Standard timeline and will pick up from that location myself. I believed because if the product I had chosen, it would be ready the same day Monday). …
Amazing customer service. I was acknowledged right away, all my questions got answered and the check-out clerk was also very friendly. Great experience.
Thank you so much Madison in the printing centre, you definitely saved my bacon and were so accommodating to my time sensitive situation. Your customer service skills are exemplary, we could use more people like you in today’s day and age.
I like the selection of office supplies customer service they're very helpful
Despite not having many staff onsite the two individuals who helped me out - Parker and Tanya - were excellent. Tanya went above and beyond to accommodate my needs in the Copy Service Centre. She was personable, kind, thorough and professional. Parker was literally running in order to serve the many customers as quickly as possible. He was time-efficient and both staff knew what they were doing. Thank you!
The ladies did an exceptionally awesome job printing off and putting together the Christmas calendars I made for my family members. They turned out beautiful and everyone loved them! Thanks so much for making our day memorable!
Very helpful staff
Great staff, good deals, clean store, if they don't have it they will get it for you.
They had exactly what I needed. Service was great!
Computer customer service very good but always the same guy. Hope he doesn't quit. Not a great selection of art pens. Otherwise typical Staples.
Very helpful, knowledgeable not pushy staff.
They have what you are probably looking office wise. Tough to find anyone working there willing to help.
Staples is well stocked and customer service seems good.
It's decent. Best place to buy fancy colored pens and other office gadgets. If you are seeking to buy any electronic devices, online is the way to go.
Slow customer service
Didn’t have anyone to help me print documents when I need them. Ended up going to UPS
I went to the store during boxing day to buy a headset that was on sale and an employee said they were out of stock but would have one transferred to the store for me within a few days from the Langford store and took my information and said they'd contact me once it arrived. It's January 7th, 13 days later, and I haven't heard a thing from them. Great service, truly.
Like it bought 2 gaming pc from thare for about 2009 each
Awesome service! I was there yesterday morning shopping for school supplies and of course the place was crazy busy. All of the staff were friendly and super helpful!
I didn't intend to buy the type and style of office chair that I chose. But the name brand one that I liked paled in comparison to one of the Staples products.. It's probably one of the most practical and comfortable I have owned. It also …
Staples has alot of nothing you need
Very helpful and clean store.
Asked the cashier a question and she went into the office for guidance and came back to simply repeat my question back to me. Useless. Proceeded to check out for about $150 and did not even get a thank you. Mentioned that and received a shrug.
This is the third time in the past six months I've tried phoning. NOONE ANSWERS THE PHONE!! Even if you hold and they "keep trying" to reach the dept you're calling, eventually another recording comes on "we're unable to do this at this time" and hangs up on you! HORRIBLE HORRIBLE PHONE SERVICE.
I found the staff here to be extremely helpful! Kind, considerate and spent lots of time explaining how the online ordering works and how they can be more helpful to me in the future.
Nice service
If you're going to have a copy and print section you need to hire employees that know at least something about what they're doing.
Idk who the employee handling the door was today but the website I had checked probably 1-2 mins before showing up said you guys were open for in store purchases I showed up thinking I could do that I was told I can't so no problem I'm fine with ordering things online, so I told this guy that Google was still showing they were open for "walk-ins" and instead of acknowledging that and carrying on he decides to argue with me saying "I litterally checked 5 minutes ago, if you look there's a red X beside the in store and a check mark on curbside only" I also have a screenshot of Google litterally showing me the opposite needless to say pretty unimpressed with the fact an employee would rather sit there and argue then have me go about my day.
Good place, well managed. Always got help, especially from Dina. Free parking, nice shopping experience. You feel welcomed there.
@Marc Lamothe, I think you're being a little unfair. The print center doesnt "force" people to get gift cards. You can use a credit card through the self serve printers or you can get a gift card at the front. You can literally put 1$ on it. As for not getting a quote I highly doubt the staff wouldnt tell you how much it would cost. Also all the pricing is written on the printers. You really shouldn't bad mouth a buisness just because you dont like the way they run things. I've only every had get experiences at staples, keep up the great work guys!
Excellent Customer Service A+++ Store
5 Star
If you like waiting a really long time for customer service or for them not to label products properly as in no pricing and not using out of stock stickers then this is the place for you!
You get to try the HTC Vive for free its unreal.
fast self printing set up
By far the best staples. I won’t go to any other ones now.
I can always find what I'm looking for and if not, there's always someone who can help!
Nice pens and stationary
I send all my printing to this Staples office. They always have it ready quickly and correctly. Thank you for being in St.Albert. SOO convenient :)
always the best place for stationary and office supplies, computers phones, printers, various other multimedia, printing, copying available for self help,
Fast and friendly, printed my documents right away.
Very helpful and friendly
I needed same day business card printing front and back and they delivered it and had it ready in a couple hours! Lady in printing was phenomenal and I would definitely go back.
Clean store, usually great for stock and a friendly staff. That, however, leads me to another point and that is a lack of staffing for a large store. It is not the fault of the staff but that of the owner/operator(s).
Great service and very knowledgeable staff.
Sean M at this location is the reason I shop here for all my business and personal shopping, including computers, printers, and office supplies. He is amazingly knowledgeable, very customer-oriented, and a very nice guy. Best employee I've ever dealt with, anywhere, quite frankly - and he's like that every single time I go in.
We needed to buy a lot of stationery for the child's school, my wife and I came with a list, asked to help us find everything we needed, the dear guy, unfortunately, did not remember his name, helped us find everything. A good range of office stationery, polite and helpful staff. Thanks.
Dont waste your money! Staff at the print centre did not listen to request or concerns. Printed whatever size she felt like. Asked for a trial print just to make sure it was the right size and then when she printed all of the sheets without trial it was not the right size. When the poster printed different than expected with big white bars on the side she said "Just get the kids to draw hearts on it". So disappointed. And then she charged a fee to help me! Next time I will be going to a real print shop.
By far the most under trained and rude staff I have ever come across, hands down. It's best to just wait for any other business to open up for what you may need if you'd like to keep your sanity.
Offers great products and services at competitive prices
Very helpful staff.
Best place for everything and anything.
Nice to find this here.
No help available and no products I was looking for. Will purchase at Amazon.
Everytime I call this location, I am pressing every button in order to try and reach someone and no one ever picks up the phone. when i leave a message, i never get a call back. I work for a company that is in need of contact about our orders, it is very frustrating and unprofessional that there is not an easier way to get in contact with someone there. Even when i call head office i get redirected to the store phone menu...then the process starts all over...
Very helpful and friendly staff even at 8am!
Pathetic staff, not willing to help at all. I came for prinouts but the staff was very rude. They dont care at all
bought a "open" sign here
So large
They only have a few good staff that are very friendly and approachable, the rest give you the eye like they want to hurt you, even when you spend couple hundred and just picking up online order. Their best staff works in the back out of site, keep your friendly workers up front staples.
Helpful staff; lots of choices for home office.
Required tech support which the staff dealt with quickly and effectively.
Great place to outfit the kids for sxhool, at the best prices in the area
In and out. No fuss.
Worst customer service ever never going back
(Translated) Good (Original) Bonne
Great service!
Usually find what I want
Great customer service! Staff Did everything possible to get me what I wanted including calling other stores and gave me a discount!
Typical Staples. Can always find what I'm looking for. Good selection.
Everyone was super friendly and very willing to help
Great customer service! A little pricey. But good quality "office/school needs" You get what you pay for. Usually always have what you need.
Very helpful people and great service .
Good deals
I ordered an item online for in-store pickup. Their website said they had 8. I arrive to pick up my order and they tell me it's out of stock. The assistant manager told me they only do inventory once a year so the online stock numbers are inaccurate. I wasted time, energy and gas only to end up ordering my item off amazon.
Good place
This is a mixed review Staples gets 0 stars and the manufacturer of the Gry Mattr glasses gets all 5 stars. I am a student with 6 courses that have all been put online due to Covid, and I was getting migraines almost daily. A friend of mine (bless her heart) bought me some blue light glasses from Staples for Christmas right before the stay at home order (which was implemented on Christmas Eve I believe). Those stay at home orders dragged on and on and when they changed, they didn’t change much and we are all confused, correct? So my glasses have a defect, a whole bunch of fissures (cracks) in the frame. I know this was going to be a problem at sooner than later. But the stores were closed, and the next school semester started and I was crazy busy. So fast forward to yesterday, (April 6, 2021), I’m working away and “snap” the frame breaks right above my cheek and the lens falls out. So I called Staples and asked them if they would replace them and how this kind of thing would go down because of all the restrictions in Ontario. Well, they only do a 30 day return/replacement, which they slightly extended when to when they had their doors open at some point since December. I explained that I’m a student, these were a gift, I have no idea when they were open, and do they not understand why expecting consumers to keep track of all this isn’t fair right now? Nope. They don’t care. “Contact the manufacturer”. I asked them if they had a contact they could provide, no. Just dead in the water. So I did contact the manufacturer Gry Mattr, sent them photos so they could see it’s not damage I could make, they came this way. Staples could really take some customer service training from that company! They are amazing, helpful, polite... everything staples was not. BTW, just order the glasses directly off the Gry Mattr website... that’s what I’ll do from now on.
Friendly, helpful !!! Especially Trevor
Newly renovated, good customer service
Do not bother to answer the phone. Been calling for about 10 minutes. Poor customer service.
Super helpful staff, awesome back to school prices as well!
Lots of selection
meh
Typical Staples location. If using the copiers, note that the output is not coallated by default.
Excellent location and very great service
Great customer service
They weren’t able to help me, but other staples were.
Best Staples in Moose Jaw
Very unprofessional employees
Did not have what I was looking for, otherwise good for office supplies
I'm pretty unimpressed with the service received. The two staff we dealt with were rude, and treated us as if we were an inconvenience. The items purchased, upon opening are damaged, but not to the extent where we will deal with the hassle of returning them. And upon further investigation, the little packages for the desk I purchased, half of them are empty and they've been chewed open with teeth.
Pleasantly surprised by the customer service! Very helpful staff notably in the computer/office equipment department. In many stores you can't find help but my experiences at this store have always been positive! They must have good leadership :-)
Clean decent store
I spend plenty here
Printing there is always very easy
Went in here looking for some backpack zipper locks. One would think they'd have some as most of the backpacks they sell have the zipper loops for them....
Just bought a chair there. It was a chair I was Iooking at for a while and I just waited till it came on sale. They do have great sales over the year so if you're looking for something just wait and eventually it will go on sale. They even carried it out for me to my vehicle.
Fantastic location and great deals. Staff was very helpful and fast friendly service. I used the copy center and I was impressed. I would definitely recommend this location and always the Staples locations in the Windsor area. Thanks for the great experience
I would recommend the Staples store in Peterborough to one and all. I found the staff not only very courteous but ready to help with with any thing.
Amazing friendly staff, a great place to get all of your office supply needs
Very helpful people. Not too bad, pricing wise....
Had a completely horrible experience. I had my year old Macbook Pro sent to their repair depot and it was returned to me (after a month) unprepared, so I had it sent back again for a new repair estimate and was quoted over $1600 for a new logic board (more than the price of the computer). I was told that after it was sent back the first time Staples would cover the cost of the repair as it wasn't repaired the first time, and they backed out once finding what it would cost, and I was called a liar by the manager and told it was my issue to deal with, and they wouldn't own up to anything. I went to Apple and they looked at it and told me all it would cost is $13 plus labor for a power cord that was clearly damaged. Extremely displeased with the service I got and will not be back, and I will pass my experience onto those who ask me.
Found everything I was looking for quick and easy, it was after Christmas and already passed their boxing Day sales so our was surprised about the selection they still had available. Even picked up some things that I didn't have on my list!
Always friendly and great customer service.
Got racially profiled while shopping here! Thankful for my *caucasian* boyfriend for not letting me cause a scene! The audacity of the male manager who is on the afternoon shift every thursday - I wanted to buy an ipad as I will be needing it for my online schooling for college I was looking around after looking in to their ipads and was immediately told via radio to get followed by one of their staffs heard it. THREE staffs approcahed me the whole time I was looking around - and none for my caucasian bouyfriend and the other people looking around as well. Hopefully you guys fix his attitude!
Nice folks working there. Price is a bit high to use the computer to print.
Incomprehensible lack of customer service. I came from out of town to visit this store, and wanted to buy a printer that was supposedly in stock (as per website). I was told that the printer was out of stock by a trainee employee. Fine …
Staff were extra helpful in helping me with a printing project. A+
Staff there are amazing, knowledgeable and very helpful
The store has a fair supply, but they employees do not go out of their way to assist, not are they too pleasant. Not sure why the long faces, but at least they all are synced.
It's Staples. They have what they have. A million people working there. One of them is bound to be ready, willing and able to help you - if you need it.
Needed to ask if they had a product in stock and called around 9 times and nobody picks up from any of the departments after I was put on hold for a few minutes every time. Very disappointing.
Efficient & friendly staff. Good prices.
The print and copy section of this Staples is the worst. Some of the staff is very unhelpful and I haven't had a good experience there yet. Save your money and go somewhere with better service and quality.
Great people, friendly and efficient.
Helpful staff. Slight lack in product avaliabliltiy. Had to online order in store items that were on display in-store and on sale.
Nice
Was misled by an Oshawa employee on what printer to buy. Ptbo could not help because I got rid of the box.
Staff helped me pick out a new office chair and it was on sale. Thanks! Staff were knowledgeable and helpful
This Staples has has never let me down. The staff is great and usually has what I need in stock. When they didn't they were quick to get me the item.
There was a gaming pc on the shelf, I asked an associate who was walking by if it was in stock, she said if it's on the shelf it's in stock. When I got home I tried to call to get them to place it on hold, after several attempts, no one answered the phone. When my husband went back within 24 hours, they said it wasn't in stock and hadn't been for quite some time. He looked and said there were 25 in all of Canada, but said it is against store policy to call other stores and to see if it is in stock and they don't do internal transfers and that I needed to call myself. Nice customer service. And guess what happened when I tried to call the Ottawa store? The same as St. Albert. No one answered. Memory Express just got my $2000.
Staff is always very helpful here.
This Staples can’t get their print shop in order. Long wait times for online print order, don’t think you’re getting your item same day, as promised on website…. try 3+ days. And expect to wait at least 20min in-line to pickup your prepaid, already printed online order. Very disappointed with customer service. Will be taking my printing elsewhere.
Generally a good store, however finding certain specific items is not always easy e.g. actual staples that were way in the back of the store.
Great customer service. They also take status cards.
I shop here because of work. Otherwise I would never step inside. Has most things businesses need to function.
Bight, clean store, good displays, riendly helpful staff. Tons of convenient parking
Expensive ink!
Excellent customer service, decent prices, and ample parking.
great place but they wouldnt return my present i bought my son because i didnt have the box it came in...hes a kid he ripped the box x-mas morning
Good service
Very big selection for professional and consumer equipment and electronics. The staff are nice and friendly and it is easy to find what you are looking for.
Staples has the post secondary supplies I need, while being on sale at the right time, before school starts up again. Service is friendly and experienced.
Helpful staff
Copy & print centre very unhelpful. Staff did not want to attempt to complete a simple job because they were “ending their shift in 10 minutes” even though the store was still open long after.
You can get everything you need for an office here, from stationary, computer equipment all the way to lunch boxes ect and the staff are always friendly.
Always have what I need
It's a small Staples store with limited merchandise.
Staff is helpful, esp. print and copy staff. If it's not done properly, they will make it right!
Was here just to recycle electronics. Fast helpful service from staff.
Tristan was awesome in getting our new Surface Pro ready in time for our looming vacation.
pricing good , finding assistnce talkes a while but with covid deal seems to be normal
Good variety and helpful staff.
I have always been impressed by the quality of service I recieve at Staples.
Great service. I called in and asked if they carried the brand and device. A moment later he returned and said yes. They held it for me and they had it ready for when i arrived. I was in and out and the staff were professional. They have covid protocol in place and its far from invasive and more respectful. During this pandemic we have businesses as well as individuals who are starving for money. If they want to see how this is done without pissing of the the ones who thrive on that sort of thing. Visit staples grande prairie and im certain you wont be disappointed. Thank you staples. Ill spread the word.
Helpful people
After using other printers in town, Staples has all the main categories covered, convenience & speed, cost, quality and happy employees!
Nice service
I've been a couple times, and never had a problem with customer service. It was usual Staples pricing????, but otherwise pretty satisfactory
They had everything I was looking for.
Good place to be
These guys always carry an excellent selection!
I knew I needed help to get the printer I wanted so I waited at the service counter. Store was busy but I only waited a bit before I was served. Salesman told me there was a lower priced Brother printer with the same operating cost. I preferred the one I asked for but it was super awesome that he suggested it. Great service even without that extra step.
Staples credo is "the customer is always right". In the many years I've dealt with them, I've always found this to be true. Good selection, good prices, great support, especially for technology.
(Translated) Great store. (Original) Ótima loja.
Don't always trust the website, they may have what your looking for.. like ink!
The staff was friendly and they help with a paper I needed done & they told me when the dry erasers were.
I needed a PC to monitor video cable. They had the right one with the correct connectors and at an inexpensive price. Great deal, good quality cable.
They have a very limited selection when it comes to computer accessories and parts.
They do have good intentions but the competence is very poor. Couldn't get my logo centred, even though the test paged I printed before the order was perfect, on a batch of cards I was having made up. OK, mistakes happen and I gave them a chance to rectify the problem. Go to pick up second batch and same problem. You would think QC would pay special attention to a mistake they had originally made but nope. I had decided I didn't want to waist my time driving a half hour into town again and wanted a refund. This has been a 3 day process with a dozen phone calls. They haven't argued a refund but their ability to provide one with proof has been a daunting task. Staff was friendly but product is what my review is being based upon.
Consider yourself warned : do NOT use their copy and print centre. We had them print our daughter's funeral service programs and they BUTVHERED them. Told us their printers convert to pdf before printing and when converting the dpi quality goes way down and the colour hues do their own thing!! They would not even give us a refund. The programs we designed had a beautiful rosey-cheek picture and their printers turned her into a pale, lifeless, blocked photo....
Very helpful people
Sales rep said with the warranty I'm protected against Acts of God, lightning, and disintegrating laser beams as long as chair is still intact, he knows how to upsell.
Good selection computer department is knowledgeable and helpful
How do they stay open?
Excellent spot with excellent service
Staples staff at the Moose Jaw Staples store went above and beyond to make sure we were happy with our order. We would like to specifically mention Faith and Donna in the printing department. Their efforts to provide an excellent product were much appreciated!
They don’t answer the phone, tried several departments.
Great selection, helpful staff, fairly priced.
Friendly staff, had just what I was looking for and promptly helped me locate it! Thanks for the great service!
Store is always clean and there's plenty of staff around to answer any questions.
I bought my laptop here.. they customized it for me and completely set me up.. I highly recommend compliment the staff on hand..as they are outstanding.. Thank-you
Great for office supplies and they offer recycling of electronics, batteries and printer ink.
Helpful friendly staff
Found just about everything I went in for, and had a very pleasant interaction with the young man who checked me in!
One of my favorite places aside from the Cobourg, Ont location.
Like everything else since the pandemic began, prices of some items (if not all) have skyrocketed.
Very helpful
Good
(Translated) Too big store Good service (Original) Trop gros magasin Bon service
Understaffed so you get bad service. Nobody answers the phone when you call.
Not very busy today. Found what I was looking for easily, then fast checkout
Great Black Friday deal on a Lenovo Notebook. 399.00 on 8Gb ram AMD Ryzen 3 2.5 Ghz CPU 1TB hard drive.
Very bad. To be told to come back the next day because they were busy. I wonder who pays their paychecks?
Stupid.
The most unhelpful and rude printing staff in all of Victoria.
Charges $27 for a printer cable that costs $3 to get shipped to my door online instead from deal extreme. Printing section was down. How annoying. Last time i shop at this store. Retail used to be worth it but i don't like being rapaciously gouged and i find it insulting that you think i am dumb enough to pay that rip off price. Shut your doors already, waste of space.
There is this girl named Crystal, she is very professional, she was very busy but very efficient, she helped me. This is because of friendly and helping staff like Crystal.
For curbside pick up, they,re really good
Clean store, and friendly staff. Always a great spot to buy Christmas presents as they usually have stock when best buy is out, especially with high demand items.
the staff is always super friendly and very helpful, it's also pet friendly and they gave my dog lots of treats
Clean well organized store. Inventory in store matched what I saw online before heading in. Quickly found what I wanted and was tempted to browse. The staff I interacted with were friendly and knowledgeable. COVID precautions were in place and enforced. No complaints at all.
No customer service, nobody there to help
Great
Fast friendly service. Really helpful.
Great customer service.
Great service
I have never got my work done at this staples. I have given order for my business card but after 14 days they told me the file was blurred and so they couldn't print. They must have inform me if anything wrong with the file.Pathetic kind of communication.All staff are always busy or not enough staff. Anyways, overall very poor.
Friendly staff and the store was nicely clean.
Great store with helpful staff. Print shop does it all!
Great place & service
I used self serve copying and fax... Instructions posted, easy and convenient to use.
Never get anything important printed here. It’s WAY to expensive and the quality is terrible. With that being said this is a great place for office or school supplies
Print service was amazing. Was able to get my items printed quickly and the young lady serving me was awesome.
Jeeson was super-helpful with our purchase of some office chairs and desks. The store is well laid out, and everything was relatively easy to find. We will most likely to be back.
Price matching to other companies along with using coupons like $10 off of $100 is a great deal
Always find good deals and service
I think they were surprised to know I didn't care that they hadn't had the cable in stock for the last 5 years.
Had what I needed and the staff were great
Always helpful and friendly. Worth checking in when looking for electronics too!
Good service very helpful
????????
Can't get anyone to help me get stuff that is not stocked on shelves. The stuff is 8 feet up in the air and I am 6'4" and still can't reach what I need. Sit and wait and wait for help that ain't coming. Love their computer supplies and online ordering but they should be paying me to wait around for their staff.
This is good to buy electronic stuff and other home material like chairs and other daily use things.
Very poor customer service. Understaffed to handle customer volume. Staff were very unhelpful and uniterested in being helpful. I was sent to three different tills to process a return as i was told they couldnt do returns at each location, each time sending me to the back of the line. Took over 30 minutes to exchange a defective keyboard.
Great service
Place was closed at 8:35 on July 5, 2021. Staff opened door to explain they closed at 8:00 starting yesterday. No sign at front of store indicating change in closing time.
Friendly service and for got the liquid armor for my phone which is awesome so far. Need more people in the tech service department.
I use the staples in Victoria as a last resort for printing things for my small business (if I can't get it from Vistaprint on time). The service at the print shop at this location is horrible! They don't have enough staff working there. You can NEVER get through to anyone on the phone. It is always a really bad experience. I have had to use them 4 times over the last 3 years and each time it is the same thing- horrible service. Avoid this place at all cost!
Very helpful staff..prices are good..good selection of merchandise...very good copying and printing service
Great place for office/school supplies and some services
Good prices and very helpful staff
Good service
They have nice products but the I'm very disappointed with printing department she didn't serve me properly very ignorant was not even willing to serve me. I don't recommend.
Go talk to Noah. He's a G.
Great place
Very helpful
Great place to supply your whole office!
I really like shopping at Staples. The staff is friendly and goes out of their way to help you find what you need.
Store not clean, staff not helpful especially when you need help. I don't like shopping there and generally avoid it.
Found the ink I needed and was served nicely at the checkout. Parking was easy.
The lady who helped us was super sweet. Found exactly what we needed and they now have different skin shades in crayons! So inclusive! They have an amazing selection of notebooks and now office chairs. The sale area is at the very back and had some good finds too! Oh and you can use air miles now too!!
Do not recommend using shipping services at Staples! We dropped off a Fedex parcel with labels attached and electronically transmitted documents. Staples staff never scanned the parcel and held it at the location because they thought it needed manual paperwork. We lost out on an 800 dollar sale because of this and we didn't even know where the package was because it was never scanned. We eventually received a call from staples 3 months later and retrieved the items, but I am less than impressed. A courtesy call in a timely manner could have saved us a lot of worry. Please update your staff on ETD (Electronically Transmitted Documents). The label will say ETD directly on it for international shipments.
I was looking for some stuff there, there were 2 associates but no one offered any kind of help which is very unprofessional.
Utter rip off. Insists on charging an exorbitant amount of money to recieve an email and then print a shipping label at their FedEx counter. FedEx provides this service for free at their corporate locations. Staples is gouging customers on this issue. I will never shop here again. Would give zero stars if I could.
Great prices.
I would rate higher except the store is in a slight state of disrepair.
Printer toner wasn't available at another store they referred me to this store.Staff very helpful.
a lot of choice, not bad price
I know we are basically out of the school season but I needed another binder and they didn't have the kind my daughter was hoping to find!
Never has the ink refills I want. How hard is it to notice that blue seems to sell out faster and therefore will need to be purchased on a more regular basis?!?! …
Staples in PA have a lot more things then other staples, just no furniture or desks
Good selection, friendly workers.
Bought my printer and new laptop here and could not be more pleased with the customer service! My stop for all my business needs.
I like shopping at Staples.... The staff is very friendly and helpful... I usually get all my home office supplies there.... And I have also had printing done there and was very satisfied with the results
Had bought an item from another company online which was defective even though I waited 10 days for it to arrive. Went to this Staples to buy the same item on a price match. After the warehouse attempted to ship the item to my house instead of the store this location had an astute individual who helped by contacting the warehouse to correct the order and will perform the price match in store. Key is to request to speak with a manager, in my case the staff were pleased to comply.
Great store great services. Was in there today and the woman at the fax and print area were all rude and snotty and not helpful at all!!!! Made me feel very uncomfortable!
Decent store. The cashier seemed like she would have rather been anywhere else, and for me personally, their stock of computer peripherals wasn't fantastic, but that's not their target. Only place in town that I know of where I can get Brother brand ink cartridges.
Very abrupt and unfriendly staff, store was very dirty and unkept. I was treated like an annoyance when I asked for help, then had to wait nearly 20min before someone finally came. I was then talked down to and told "why don't you come back …
Took in 18lbs of personal papers to be shredded. We were in and out in 4 minutes, with a smile and a have nice day! Excellent service
Always a good selection and helpful staff.
Very knowledgeable and Polite staff!
Great airmiles promo today.
Can be hard to find certain items, but generally not so bad.
Great service when someone decides to help you.
Great supply of stationary items when you need them immediately.
I needed moving boxes for my personal use. Ok it's for my man cave fort. I only found small boxes but this older gentleman asked if I needed help. I told him I needed large boxes and he looks up and finds a stack of extra large. He was helpful and found a ladder and gave me 5 I needed. Thanks young man...
????
Went to buy a printer to replace the one that died on me in the middle of printing ,was in the printer section for 40min did not get any help from a sales person while I did notice sales people standing around chatting taking life easy so left went next door again to buy my needed products.
I had no problem finding what I needed and staff were pleasant and helpful.
Great helpful staff & good hours
Quick , friendly service
Dropped by to hit up the self serve printing. Colour prints for .35 is pretty good considering the convenience of self serve. Load up a print card and plug in your thumb drive. Also works with Google Drive! Nice, up to date service.
Today my Staples Leather Manager's Chair was delivered. I put it together with your wonderfully easy directions. Just love it. Thanks so much for making your instructions easy for a 67 year old woman. I'm now 74, and the girl that helped me today was fantastic...We couldn't find the right ink jets, so she searced the web and found compatible ones I can use..Thanks you Staples...you have never failed me...
Staples, Moose Jaw has always printed our order well. Sometimes the website is confusing to start with but once I figure out their way of doing things finishing the order is easy.
Great staff and good selection of computer and stationary items.
I like Staples and buy locally, deliver-to-store, and online home delivery. I bought by Acer desktop PC from Staples, and my EPSON Eco-tank ink refills. The former I got $80 less than nearest competitor; the latter is $3-5 less than other …
good luck getting an employee to help you.
It's staples.
Helpful..pretty good selection
Expensive, poor selection
Used the print features with a USB. Worked well.
Staff is friendly and willing to help find what you need for a speedy shipping experience.
Great staff. Good service. If not in stock they will have it tomorrow. Price match What more can you ask for.
Good selection and self serve copiers.
Very disappointed that of all the ink cartridges they had the only one they did not have was the one I needed hp932xl black they didn't even have a 932 black
My favorite place to go for computers and computer repairs
The Staples is a great and fantastic place to buy office supplies and the staff is friendly and helpful too
Really bad customer service!!!
Very helpful staff
They got my order right, everything I'd expect from the practice and processes of a large chain.
The staff here are very friendly and helpful.
They didn't have many people on staff to help but once they came they were very helpful. They price match any online prices. Their own website had the item on sale for less than half price which made it a buy on sight. Brick and mortar shops like this are still very helpful when trying things out and making sure they fit right. It's sometimes very helpful to see things in person.
Recently the Summerside staff went above and beyond the call of duty. A large printing order was required for a funeral. Stormy weather prevented the delivery truck from having the order received on time. Staples' employee personally made arrangements in Dartmouth, NS to have the order re-printed over night and a family member picked it up. Employee could have apologized and said "Sorry for your loss of a loved one. But Staples cannot control the weather. Here's your refund." But instead, she made multiple phone calls to Halifax making alternate arrangements and the re-printed brochures were available for the funeral. Thanks very much!!
Clean store and helpful staff
Not very helpful
Clean environment with lots of space to keep your distance.
I went to Staples early this afternoon to get some Same/Next Day printing done. I waited patiently for an associate to be ready to help me. When they were available I told them that I was hoping to get some same day photos printed and they led me to a kiosk to start an order. They asked if I had a USB drive and I said no, I was told that I would need a USB drive. So, I purchased a USB drive, confirmed with the associate that it would be acceptable, and drove home on the other side of town. I had no issues transferring the photos to the drive, got in the car and drove back. I once again waited patiently for an associate to be ready to help me. The original associate that I had spoken with was busy fulfilling someone else's order so I was eventually helped by someone else. This associate led me to yet another kiosk to help me, and I mentioned again that I needed Same/Next Day photos printed. They set me up and returned to their workstation while I followed through the prompts on screen and when I arrived at the page to upload I was given the option to upload from various social media platforms as well as Google Drive. This was no big deal, I had wasted some time but that was a small error, no worries there. At worst I had spent some money on a USB I would never use again. As soon as I got to this step the second associate returned to me and told me that his associate said that there was no way to accommodate even Next Day printing for me, and that they we absolutely backed up in their print queue. This second associate was very helpful and suggested a locally owned print shop where I was helped in a matter of seconds and all communication was clear and honest from the very start. So, to summarize: I tried to print some photos at Staples, was given incorrect information on how to get what I needed, was given further incorrect information about their capacity to print photos wasting about 2 hours of my time, only to be sent to a shop within a 5 minute walk of home that had no problems helping me out in a matter of minutes.
I was in there today looking for a computer chair for Father's Day. Not one person helped me. When I walked in the employees that I saw were hanging out around the cashier. I was in the store 10-15 mins. I too work in retail. I purchased a desk from the location near Teppermans furniture store last night with lots of help.but wanted to surprise my husband with a new chair. I can say I will not go back to this location again.
Always a decent experience, couldn't find help to begin with but eventually found a staff member.
Went to the tech services today to get my printer shipped off to get fixed. We had recently called and they told us and repeatedly told us on the phone that if we bring our printer they can ship it for us to get it fixed. Once we got to the store they said they never ship printers but the younger man there was polite and helpful, but the older lady that looked to be a supervisor at tech services had made it sound that we didn't understand and that it was our faults! absolutely terrible, not even a sorry for wasting our time. Terrible customer service.
I went in to purchase a particular item. I asked where to find it and was told politely where to find it and I was in and very quickly just what I was looking for.
Friendly staff, decent deals. Staples is staples - you know what you need, and you know you're going to overpay.
Was put on hold for 30 minutes before I spoke to an actual person. Unacceptable.
Never have I felt at ease when going to the copy area. Some staff cheerful. Others give a huff puff attitude giving short answers and I must return 3 more x for help b⁴ I can print a return label. Neither Visa debit nor a Mastercard access card access the printer. Ok..but neither did my dads (strictly) visa work. So...we bought a prepaid copy card. Could've been an option Given first.
Prices could be a little more competitive!
Best service ever
Had a template made for a design I needed at the print station. Good price and next day service was right for me.
Does anyone work here? Stood around not being acknowledged by employees for a good 15-20 minutes. And people wonder why online shopping is so popular now...
A bit pricey than the other competitors. But good variety of products overall. Some good deals are going on gaming computer parts. You will have access to Fedex inside the store. They have printing, copying and scanning service as well. Nice and spacious. The good thing is you can try almost every product before buying it. Such as, gaming pc's, chairs, mouses keyboards and many more. You can even try different pens and other stationary productsand check which one suits you. I hope they will have more options in dslr cameras in future as I went there to buy one but didn't find the desired one. Stuffs are friendly and helpful.
Good, but could be better stocked
Typical staples
During COVID-19, the staff at Staples have been fantastic on logistics and customer service. I bought a FitBit and arranged for curbside pick-up. The item was ready for pick-up within 20 minutes of placing the order! The pick-up process was easy and fast. Parking spots and instructions were clear, but the General Manager, Doug was outside already asking for my order information. He also managed customers going in and out, being mindful of physical distancing. Just want to give a shout out to Staples, and Doug for being customer service and safety focused!
Service at Staples was very helpful, as always in every area, customer service great. Very helpful and also visual help, was awesome, Thank you to the Staff that went out of their way to walk me through with my faxing, photo copy
Good; office stuff, school equipment.
Great Staff
always get my chair from here always good help they have
Really good customer service! The lady went out of her way to help us look for printer ink.
Good assortment of items and we'll stocked. Make sure you use your Air Miles card.
Unfortunately, the last couple of times that I've used the Copy & Print Centre I have left feeling like my business wasn't cared about. A couple employees in this department seem to be rude. I have felt like I am inconveniencing the workers.. The service is also VERY slow... The employees don't acknowledge you, until they are free. The store could benefit to have more people in the department. Today, I had called to see if my document was ready after using the online uploader and the person on the phone made me feel like I was being a big inconvenience by asking the question. I am not one to write bad reviews but it's been a couple times now that I've had an unpleasant experience & I am going to be taking my print jobs (which is often as I am a graphic designer) elsewhere.
Its a staples!
Great customer service.
Excellent customer service. Courtney did an amazing job for us!
I have used staples for large and small jobs in every community I have lived or worked in across Canada,for most of my business life. I turn to Staples when I have business needs for general supplies, and office services .I find them to be knowledgeable, helpful, accountable for work done and accurate in completion of tasks, all at a reasonable price for services rendered -
Clean, well stocked
Great experience on the weekend with the Print staff. I needed something customized that wasn’t an option with the online tool so the staff took notes over the phone regarding my request ( binding on the short side of a landscape booklet instead of the long side). I spoke with two different guys and both were extremely helpful and professional right to the moment of pick up. Which by the way was within 4 hour shift of my submission online. It was a Saturday and I wasn’t even supposed to be able to pick up until the next day according to online. So I was very happy when I got a call around 4 to come get my booklets. Thanks again Staples! Love this service.
Service was friendly and helpful.
Couldn't find capable help - didn't have stock they where advertising.
Have been shopping for both my computer/printer needs as well as stationery supplies since they first opened. They have the best staff, as well as excellent products. Wouldn't consider going anywhere else.
Got excellent service
they always very helpful, service is good as well
They had everything I was looking for, but ironically it was hard to find the staples.
Okay
Didn't have phone case I needed, but costumer service was great in helping! Very friendly!!!
Customer Service was phenomenal, I can't remember your name but the young man who helped me order my monitor, you are amazing, best help ever! You need a pay raise!
Clean and nice store
Super
Waited for 15 minutes in the laptops and no one came to help, after asking twice for help. They just lost out on the sale of a laptop.
Great place to purchase things
Very helpful staff. Even when I had a problem, they solved it promptly and with a great attitude. Definitely recommend.
Great for technical assistance and phone
Many time ve been there
All your office needs under one roof
Clearance is the best.
Limited selection.
Had the items I was shopping for (stationary supplies). Good selection of items and stock in store.
Very helpful and kind staff... Epic prices!
If you watch for sales they have some good prices.
I was so impressed by the tech guys who were polite and really knew their various machines.They rescued me from making a big expensive mistake today!
Great local support & service. Never a problem about considering coming back.
Lack of stock due to pandemic ,on printer cartridges .
Helpful staff. Good prices. Can't complain. Keep an eye out for sales.
The people at this Staples were very friendly and knowledgeable and very willing to help in any way I needed.
Helpful staff
Amazing customer service ! Went in to get 150 copies of the programs for my fathers celebration of life and they did an outstanding job. The printer jammed so they changed paper (I got better quality stuff) and then the folding machine jammed and they all came together and folded them all for me. So impressed !!! Thank you guys.
Nice
Best place for taking photo copies and buying stationaries at low price.
Great customer service and understanding management at this location
Hard to find a staff member. If u know what u want that's fine..!
The copy center is understaffed. Can't get through to anyone on the phone. I'll be taking my business to Monk Office from now on.
Absolutely the worst customer service I have ever experienced. I have been visiting this store since it opened and can honestly say that it gets worse every visit, today was the last visit ever …
Searched for staff for assistance and could not find anyone. Went to the service desk where the gentleman did attempt to assist me however he could not locate what I needed. He indicated they have made some changes to staffing and he acknowledged there isn't anyone working on the floor after a certain time. Another lady was also looking for assistance. This was around 4pm on Nov 12/18.
The staff in the printing and shipping section are very friendly, knowledgeable and efficient.
Fast, convenient and friendly service.
Waited six weeks for five monitors to come in for a new business. Was told on four different occasions that they were coming. Was told on week six they they cancelled my order as the monitors were no longer being provided. Arghh!!
The girl at the puralator desk was very nice and helpful
Poor Customer Service in the printing department. $1600.00 for 40 colour copies. We had to pry for other options. Ended up printing them ourselves for $15.00 in a smaller more manageable size.
Always deliver good customer service and products.
Friendly staff and knowledgeable.
The store sucks customer service poor could learn a thing or two about business.
Advertise to have products they dont actually carry.
I usually come in to use the print shop here to make photocopies, scans and prints. The staff is always friendly, knowledgeable and very helpful. The store is always clean and well organized. Most items you may need on a just in time basis are usually there. Office supplies cost what you'd expect them to and aren't overpriced. The store can order items and you may pick them up in store in they aren't stocked.
Great associates
Corporate greed at its worst. Can't pay cash and no Staples weird
Angela and Wendy at the Print shop are PRINT GODDESSES.Patient,thoughtful,tasteful,smart,the best employees i have seen in a store in many moons.
Computer Service
Sometimes you have to ask staff where items are. There are people in each department that know stock fairly well. Staff is friendly and easy to find. They will try best to help you out, or get another staff member who knows more.
I always stop here for my computer and office related needs. The only thing preventing a higher rating is the fact their copy center is undermanned after 6 PM to handle both parcel shipping, business cards and copy center. There were 3 employees at the front till gabbing away, and didn't know how to show me and another customer how the copiers worked, so we left and went elsewhere to get our copying done. Suggest management train all their employees to at least know how to make copies for customers.
Love this place although i spend way too much money here ????????
Epic
Was able to recycle my batteries and get the mailing labels we needed.
My experience here was horrendous from start to finish: 1) Advertised laptop I wanted was out of stock. …
Great price for school supplies
Well equiped no pressure sales.
Very friendly and helpful! Directed me to exactly what I needed.
Had what l needed, aka twistable crayons. Clean store.
Always find what I'm looking for
I visited the store on March 20th, with a very large package. Crystal, or Krystal helped me get the thing ready for PUROLATOR. She was exceptional. Friendly, helpful and incredibly efficient. She somehow managed to serve , and satisfy 3 clients simultaneously. Had she been wearing a Fitbit, I have no doubt it would have been overheating! She is a credit to the Staples, Summerside store. I would hire someone THIS COMPETENT in a heartbeat. I will be back to Staples.
Could have more service staff. Getting in touch on the phone is extremely challenging. Staff are quite knowledgeable.
I buy all my office supplies here. Normally it's real good. Sometimes hard to find an employee but I can help myself often. One incident (that is making me write this) I bought a mouse that was on sale. It was a good deal and I was going to use it as a spare if mine crapped out. I opened it up last night after holding on to it for a few months. It was trashed. Looks like someone broke their mouse, bought a new one exactly the same one they broke, then returned the broken one in the packaging if the new one. The store just put it back on the shelf. Then I bought it. It's been 4 months and I can't return it, and if I did they'd think I'm pulling the stunt!! It was sealed and had a anti theft device on it too. So the moral of this story is you have to check in all returned boxes as I will check all boxes I buy from this store. The mouse was taped up with scotch tape and looks like coffee was split inside it.
Staff alone are one of the main reasons I like going here always helpful and friendly
Found what I was looking for the latest streaming device from Google couldn't locate it right away friendly staff directed me to the unit .
Sales staff always around when you need them.
Had to return something ...had the receipt... No fuss ...done very quickly. Highly recommend
Good selection of printer ink
Can usually find what i need. Not as good as major cities.
Very good service at this store
The company opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and it later acquired the office supplies company Quill Corporation. In 2014, in the wake of increasing competition from e-commerce market, Staples began to close some of its locations. In 2015, Staples announced its intent to acquire Office Depot and OfficeMax. However, the purchase was blocked under antitrust grounds due to the consolidation that would result. After the failed acquisition, Staples began to refocus its operations to downplay its brick-and-mortar outlets, and place more prominence on its B2B supply business. In 2017, after its sale to Sycamore Partners, the company was effectively split into three "independently managed and capitalized" entities sharing the Staples name, separating its U.S. retail operations, and Canadian retail operations, from the B2B business.
Employees are incompetent and management is rude. When a customer is spending $2000 on a product they need to learn how to make sure it’s the right thing. Management were extremely rude when I went to exchange the product for the right thing and tell me they don’t even sell the product! Train your employees properly and treat customers respectfully!
Lovely helpful employees
Good tools to go everytime could use a few more electronic parts??
Not a lot of things that I'm interested but it can be Last Resort just for a single day for something you're looking for like a new printer
We worked on a problem with my computer for 30 minutes, no charge, great service
Print shop is disgustingly poorly setup. Incredibly complicated to print and scan 1 document. Took over 20minutes. System booted me out 5 times, all while charging my card.... Will never use staples again for scanning and printing.
The staff are great. Staples itself is awful. No indication when items are "out of stock". Had terrible experiences with print shop, again no fault on the staff- I'm sure they were short handed and probably running behind.
Excellent customer service!
Good service. Knowledgable staff.
Always have what I need
Staff are generally very helpful. The office furniture and electronic appear to be of inferior quality. There is an abundance of office supplies choices which is why I come to this business. Prices are above average, so if you want deals you have to cherry pick.
Decent stock, helpful staff .
Great for office and seating
Amy was amazing in helping me ship 13 packages close to closing. Friendly and professional. Please ask for her for your shipping needs.
I give Staples 0 stars not 1 because it won't let me post this unless I give a rating!!!!! I bought a new all in one printer from them at the end of July. Last week I finally put it in when my old printer ink was used up. I found out it was defective and HP said it couldn't be fixed!!!!! Staples would not take it back. I was over the 1 month return policy they said!!!!! I wasn't returning the thing, I was exchanging it for a new one that wasn't defective!!!!! They were left to deal with the garbage as I left everything there including the box it came it!!!! Best Buy is now my go to for electronics!!!!! Staples has lost my business!!!!!!!!
Great place to visit if you need anything for your computer. GREAT PRICES TOO. ☺
Nice variety, good prices
I got 3 in one ACER PC from this store with hardware defects. I returned to them after a couple of months of using and had been fixed/changed with new motherboard. But again, after a months of using, the screen went black. I returned the PC immediately to the store. It took 3 months for them to call me back for pick up. When I opened the box, I noticed a cracked on one side of the monitor. I returned to them again to let them check. After a month they called to inform me that they have sent it for repair and trying to find same kind of monitor. I was waiting for so long, but it's worth because they have replaced my defective computer into NEW UPDATED 3-in-one PC ACER. To mentioned, I did not purchased any insurance warranty when I bought it. I just rely on the 1 year Acer PC manufacturer's warranty. I am so glad with their service. Staples, thank you so much for this newly thawed ACER 3-in-one PC.
In and out in a minute.
Got a print card and printed up my reports. Staff was nice and very helpful. Will be using this printing service again. Thanks
Staples
Friendly knowledgeable staff. I didn't have to go looking for help. There were smiling employees available everywhere making sure I was getting what I needed.
They don't always have everything in stock that I want, but I have bought many things from this store and have never been disappointed. I order a lot of things in store and ship them to my home. Shipping is always fast; usually arrives earlier than the quoted arrival date.
First Staples I had been into in ages where I spent quite awhile in the tech area, and nobody came over to me to ask if I needed help with anything. Otherwise, the store is well laid out, and the cashier was nice and friendly!
Great customer service and very polite
Very organized and extremely helpful staff
The young man was very helpful And professional
Had a good range of printers and the assistant was extremely knowledgeable
Bought a product off the shelf, tried to return it later that day. They didnt want to give me my money back saying upc sticker on product was different than on box. They won't check another box to be sure. I went back and opened another identical product off the shelf and the numbers didn't match on it either. If you expect to be able to return anything to them make sure you open the box in store and confirm that the sticker that was placed on in china matches the code on the box or they'll think you are a scammer!
Thank You Dina for having patience with my attitude as I had false information given the last time I was there!! Your customer service is needed everywhere!! :)
Not a whole lot in stock. Could find what I was looking for. Associates didn't offer assistance.
I went here to print 7 pages of scans and it cost me too much using their 30c a minute slow unstreamlined workstations. If they charge so much to use their systems you think the would design something so I don't have to change to black and white every print and click so many boxes.
I always receive excellent customer service at Staples in Charlottetown, PE. They have a fantastic group of staff and the store is lucky to have them. When I need to buy something, I always check to see if staples has it before going elsewhere as I am always treated so well at this store.
Helpful staff ????
The attendant who served me with beyond knowledgeable and nice
That place is hit and miss for me. I was greeted when I walked in and said have a good day while I was there. Other days I can't get the time of day from them. Now today, the lady at the copy center could care less to help me. I realize customer service/retail sucks sometimes but if you dont want to be there, then go home.
Good selection of tech and office supplies. The sales are usually fantastic if you can catch them. The staff are also helpful.
My good comment...Just keep staying OPEN while overcoming this pandemic curse!
Very friendly staff. Clean. I do however find it difficult to find things. I’m not sure the logical behind the way products are organized.
Always find what I want quickly. Am greeted when I come in the door and they price match items that I find cheaper in other places.
Great location, I shop there often. Friendly and professional staff. I was trying to find a certain unique product but since they're a smaller store, they didn't have it in stock. The employee did however take the time to look up the item and tell me which other stores in town had it in-stock and how many to save me from running around. But, the store itself is pretty standard though, the selections are quite bland, and their prices aren’t very competitive. In the store they have a wall of phone cases, and it was just a mess when I went there. Moreover, some things are just plain overpriced, and there’s literally no variety in selections.
Expensive
Very friendly and helpful
It wasn't open to shop in store cause of covid.
my preferred source for all my office supplies
Knowledgeable and helpful sales staff! Went out of their way to find a deal that had ended amd still honoured the price when I arrived late! Warm, genuine people that were pleased to ensure I was leaving a satisfied customer. Kudos Staples North Bay!
Over priced, and you have to buy gift cards to use the photo copier, what a joke. Even with sales I'll shop elsewhere.
Rude staff
Helpfull lots of great stuff.i want to give 5 stars but with Limited computer selection there needs more choices. Also several of the laptops we viewed where not working properly or broken on display this is was not helpfull and needs to be addressed. Also the whole store layout is bland and boring. Needs a major update.
Overall good. I like the ink cartridge policies. Sometimes hectic as with many different types of businesses these days.
Wonderful experience at Staples. The staff always say hello upon entering the store and each department know what they are doing.
Very good customer service
Most visits here and purchases are Awsome but I've had a couple of epic fails here lately! I bought a 500.00 phone and two year extended warranty,I cracked the crystal screen so I put a claim in as I could no longer access my phone. I have been waiting almost a month,getting the total run around! Not happy at all!
Spacious and well stocked.
This is probably the best Staples in Canada because of their great staff.
Great place for office and school supplies
My girl friend is a teacher so we end up here multiple times a year, the prices are fair and you can often find decent sales. Electronics are comparable to other stores in town and the staff I've delt with have been nice!
Easy ordering and pickup.
Bad service
good prices
Always friendly and helpful service at this location. I have always found what I am looking for in no time and the products are quality
they really never have anything im interested in.
Little to no service at the copier place but cashier on the main line-up was good.
Nice place to shopp
they have Fedex service and did not know how to track an incoming package
I did an online order with the 2 hour pick up today for the first time and it was great. The person who answered the phone was quick and friendly. Lorraine brought our order out (she may have also been the one on the phone) and she was at …
Always good service but sometimes find it hard to navigate the store.
Poor customer service in their printing department. They don't try to accomodate or help.Called the Dougall location and they were way more helpful.
Very nice store! Felt COVID safe too!
Have all my office paper work also the electronics computers printers and staff are so helpful and take the extra time to make sure your taken care with a smile I trust thier better judgement cause I am oblivious to computers and what all I need 5 stars
Alittle expensive in some departments. But all in all good place to shop.
Staff was unhelpful
Always well-stocked. You can get all of your office needs here
It's rare that a week goes by that I don't hear of how unhappy someone is with the customer service of Staples when it comes to tech. Staples does not provide proper technology training for their staff in order for them to perform the tasks that they offer as a service. There are a couple of really great staff members (Derek being one of them) that have experience from before they were hired by Staples that are fairly knowledgeable, but the majority of staff members tend to give poor advice, and provide poor service. Support a local small business instead of an American owned corporation!
Came in to use the scanner, the system was kind of confusing and there wasn't much help. It took me longer than I hoped for, and had to rescan a few pages, but ultimately, I got what I came for!
It's a store. It has stuff I need for my business. Nice to have a Staples in P.A. but doesn't always have what the website shows. Also, frustrating when the website always thinks the closest store is in Regina!
Found my stuff ,clean store
Terribly sad and frustrated at the bad service received by my Mother-In-Law. She is 74 years old and needs one page printed (a boarding pass to take a flight). We sent an online order to be printed (we are out of the province and she does not have the ability to use or bring in a flash drive. We ordered same day printing and ordered before 12pm) and she drove to go pick it up. The customer service rep refused to print it for her because the online order is in a "queue" and they cannot bump her to the front of the line... It's literally one page and she is flying out tomorrow. Very sad that they were not willing to help her print one page out. We will not be using any printing services at staples going forward. Printing one page would take about .02 seconds of his time. He was standing at the counter not doing anything when she showed up. Cannot believe this.
Nice Staples. We like their email to print service, where you email any documents that you want printed and they reply with a barcode. Take that barcode on your phone to Staples to a self service copy machine, scan the code and pay at the machine to print. No proper ink or paper purchase needed. No printer to plug in and maintain. :)
They are just as annoying as walking into the source. Thanks is for offering if I need help, but I don't need to be asked 4 times.
Good for electronics products and for printing at cheap price.
Much nicer restroom than the one in sudbury haha. Might not be much of a point but havibg a nice clean restroom can mean alot about a store and how clean the rest of it is. Like any other staples, stock is laying on the floor but who really cares about stuff like that unless your the one tripping over it because you werent watching where you were going. That 1 star rating is obviously someone bitter...lol
Good
Good place for office supplies and for surprising computer deals.
The people there where mean to us dont like going there no more
Had the item I wanted and friendly staff even during covid 19. Also took cash
Excellent price of articles
Had everything I was looking for and the service was great!
Amazing staff and an amazing selection with great prices!
I have had the 'newer' staff try to BS me when I've had tech questions which they had no clue about the answer for. Do they think northern customers are clueless? Can wait a very long time and they also seem to get lost searching to stock. Service has gone down hill since the big group of new staff started. Just based on my last 3 experiences there. Walmart, Meadia Solutions and the tech place on Main street are now my go-to's.
Customer Service is not very friendly - especially when you return one of Staples' products. Talk about being 'grilled' as to all the 'ins and outs' as to why the product doesn't work -- after all, it works on their site!
They try hard but most of the staff is new so it's hard to get quick service.
This place offers so much more than their name implies. Don't get me wrong, they have a great selection of staples as well. They also sell Norton antivirus for less than Norton does themselves. They also have ink and paper too but that's probably too long to fit in the name. StaplesNortonInkPaper. You're right, that would just look weird.
Helpful and friendly staff
Bought an item online to pick up in store, they packed up an old model, didn't tell me it was an open box, didn't realize it until I got home, back to the store it went, I've never seen a store do this. Won't be using this store again. I bought my item at the source on old airport road instead, they were very helpful and knowledgable
Ensure you leave a week to print anything at the printing center. Poor customer service.
I'm looking for a laptop or Chrome book. Donovan answered all my questions and helped me make a decision on my purchase. Thanks Donovan, see you on Black Friday, the 29th
i have been purchasing items and receiving technical support from this store for the past 4 years. The service is very professional and pleasant. I highly recommend to others to shop there and go there for technical assistance.
It was the easiest place to find a chair so that my son or I could sit comfortably in front of the computer to get some work done
A pretty good office supply store with a helpful staff.
Copy counter cant think oitside the box. Help with solutions just dont say no.
Chair
Staff are friendly but had some bad experiences trying to contact the store. For example not answering the phone during business hours, and when I finally get through I get put on hold for 6 minutes then they hang up. …
Kudo's to Marianne on Tomie Victoria BC !! She created a new receipt from my credit card number and facilitated an easy exchange for a defective cartridge...all very professional, efficient and done with a smile! Customer service and satisfaction is rapidly declining in the world of retail so this was a refreshing experience!! She is a real asset to this company. A pleasure to deal with.
Excellent service from Brian Scully!
This store can get quite busy but the staff are always very helpful and customer focused.
This in regards only to my experience with the copy center. Customer service was as so lacking uncaring i am druving to langford to copy my stuff. Hopefully langford can beat 1 star
Friendly fast service
Staples is awesome, took back a bad printer, manager promptly gave us a refund and then helped us pick out a new one and made sure we were happy
5 star for customer services
Very helpful and knowledgeable staff
Staff are unhelpful, unfriendly, and slow. The printing center only ever has one or two people working. Takes way too long.
Honestly I went in right after a long night at work. I needed four pages printed... Do u think that was possible without a cranky attitude and charging me way to much money? Nope! Will never go back...
I ordered 4x6 post cards from the Moose Jaw location. The cropping I received was completely different from the proof shown online. I called twice to try to talk to someone, both times I was told I would receive a callback from the Copy and Print manager, but nobody ever returned my call. I paid a rush fee on the order, making it over $100. I will never order from them again.
The store has quite a lot of items. Prices aren't to bad
After a mix up with a missing file, Staples was able to do a rush order for us while we were in store, absolutely saving the day! Thank you to the ladies working in the Copy & Print Centre!
Everything office/school writting
The ordering process for labels was frustrating for this non computer person. Wish there had been s help desk!!
Very good for the most part. Sometimes it’s hard getting help but otherwise I’ve had no problems.
Would be nice if they answered the phone was hung up on twice. So I guess I will have to go to another company.
Always quick, courteous, efficient curbside.
Excellent customer service.
Good deals!
No one helped when I asked for it so left
Worst customer service, I have ever experienced. Employees were very disrespectful and rude, in both the store and the FED-EX department, better service through Canada post and if you need something from this staples store, don't bother you'll have a better experience on Amazon.
Staff are helpful. photocopy/printing area feels a little close (lay - out uncomfortable) Store is otherwise easily navigable. …
Great service &staff
Poor customer service and technical services,worst phones
Easy place to shop. Lots of red-shirt staff for Q&A. In/out quickly.
Everything you need is there also
Had everything i needed
Good service, knowledgeable staff.
Very helpful. In and out quick
Awesome
Sometimes I find the staff dont want to be bothered
very rude customer service from a supervisor who refused to honor staples lowest price guarantee after making me wait 30 minutes in the store. Was very rude about it staff definitely need customer service training
This place has it all. Big box office supply.
Good service. Staff is really conscientious
Service was slow and staff was not trained well.
Have been awesome during the COVID craziness. Thank you for keeping us all moving forward! Very helpful and patient.
Nice employees they are very helpful
Customer service was excellent. Making copies using physical & my phone had a few issues and Justin (or Jason?) Was excellent in helping.
Fast service
Helpful staff good selection and price right. But need to open at 9am before it gets to hot
Print Center is terrible. Tried on multiple occasions. Staff ignore you and when you do get their attention, the print job was wrong. Then today went in to get 3 pages scanned and was told I could get it two business days from now even though the store was dead.
I've never had a good experience at this store. It's difficult to find staff and several of the chairs I've looked at are out of stock. This is on more than one occasion. Recently, when I asked how long it would take to order in a chair that's currently on sale the employee shrugged and said "well, it's almost New Years so..." Yah, so I just left. There are places out there that need my business. I won't support this store again.
Chair was on sale out of stock, told to go home and buy online to ensure price. Got home cant buy chair online out of stock... call store. Nope my problem wont honour sale price sorry. Sales over still out of stock but today I can order online how strange. Moneys going to someone else now.
Nice selection of laptop cases.
Staff very willing to assist. Pleasant experience
Pricing was wrong on some bulk paper and unfortunately no one could really fix it except Jordon. He was very helpful.
We recently went to Staples to buy a tablet with a keyboard. We dealt with David Post. He was terrific. We discussed tablets, laptops, etc. He was very knowledgeable and very helpful and NOT condescending. Great experience. Thank you!
Natalie is absolutely amazing to deal with! We always seek her out when we go to Staples.
If you need staples, you know where to go.
Great friendly knowledgeable staff
Staff very helpful
Horrible customer service. Nothing in stock
I called through out the entire day, no one answers the phone. Specifically in the printing & office supplies departments. I had ordered photos online to be printed for the same day, after two days with no update I tried calling. With no …
Lots of stuff at good prices
Staff was very friendly and helpful when I was there
Great staff and helpful
Got the ink i wanted and the service was great
Cheap store. They charged for earphone more than the price of the product in the Boss website.which mentioned $40 Discount still the price is $50 more than the website price.
Staff is always helpful & friendly.
Staff have no idea what is in the store! I had very poor service, especially in the print centre. Will not be coming back to this location.
Loved it once I stepped in
Poor service at print center, they operate with very little customer focus. Manager at Langford Staples location today (Sunday Mar 7) was really bad, he could have handled so much better. I think the employees there are okay but poor …
Friendly staff
Very friendly and helpful.
Went to the store last night to purchase an office chair. They did not have the chair I wanted the sales person said they would have it 9:00 in the morning as it was just coming from another store and that they would call me first thing in the morning. He repeated this a few times. At 10:00 am I phoned the store as I had not heard from them. They then told me the employee should have not promised 9:00 am. They told be it should be at the store before 4:00 pm. They made it sound as it was my fault their employee promised 9:00 pick up time. Worst service ever, and they wonder why people shop at Amazon.
I asked for pallet wrap but the lady couldn't speak good English no idea.. also wanted to buy an ethernet cord but was $50 got the same one on amazon for $14.
Very caring compassionate extremely helpful. Thank you for your great service with my photocopies
Found what I was looking for. Very nice cashier, he's always pleasant.
Excellent service, convenient, very professional product production
Great help at the service desk. Very knowledgeable.
Reasonable service. Limited inventory, but more of a chain problem. Staff are helpful yet won't sell display models when out of stock.
Great for office and school supply
Best selection for office supplies in town
Went shopping for a laptop and everything went well until I told the seller I was not buying this evening. He then walked away, only to make a last attempt to say "but the sale finishes soon!" Built a laptop on Dell website instead.
Nice and helpful staffs.
Pleasant staff. Wonderful advice
Lots staff to help answer questions Friendly
Friendly and helpful staff
Store is layed out well
Helpful
when I purchased a laptop from another location I asked if it could be returned here unopened. She was very unhappy and unkind. Asked if I could return it to the original location but if I could not bring it in. Not great customer service
excellent
This store had exactly what I was looking for, including a few things on clearance! I couldn't find one thing I was looking for, and a staff member was available immediately and knew exactly where the item was. The only downside, was that the cashier really seemed like she did not want to be there.
Convenient
The workers go above and beyond to help you find what you are looking for and make sure you are satisfied with it so happy with my experience here
So so so slow. ...
Not impressed at all with the current staff. Service has definitely gone down hill over the years. Did not like their covid measures. I actually asked a staff person to say a sentence without covid in it. Staff person could not. I took my desktop in for servicing, paid for it. But not sure what was done or wrong with it. The service ticket had nothing on it other than the comments I made when I first brought it in. They have been much better in the past.
Got office suppys and stuff.
Not happy
One stop stationary and photocopy.
Great help at the copy and Print Centre!
Amazing customer service...
Usually this store is good for basics. Customer service got the 1 star. Cashier didn't understand my fluent english, Mgr too busy running around. Trainee helping lady with a menial decision for too long. No other floor staff, so I went to London Drugs. Bought a great printer.
Naomi in the Print & Copy center is extremely pleasant and helpful. Very knowledgeable and got my job done right! Wouldn't hesitate to work with her again.
Well stocked. Wide variety.
You come here for school things, I give it 2.5/2.5 for sure
Always great service and the people there are always very friendly
No customer service
Wendell Phipps computer Tech Onsite invaluable.
Thank you for giving me a new tablet see you on Monday. Thank you for the new tablet. I promise you take good care of second tablet. I got in to Disney+
They are a one stop shop; with helpful staff.
Has everything for office and home
Good prices. Always check the bargain bins. I use them for Christmas printing as well. Last time I was there the paper cutter was a bit dull, but usually good.
Had to wait quite awhile before getting help but otherwise it was pretty good.
Efficient timely service laminating our covid vaccine record to keep safe for travel.
Yesterday I shopped for pens/ whiteout. After strolling the iles, I found an amazing aboriginal coloring book, and a sweet fanypack! Staff were helpful but not pushy.I am not tech smart, but found wonderful items for my 57 year young self.???? !! Thanks Staples
Most of the young staff are eager to help
Great place for office supplies and lots more! Easy to find items and lots of staff around to help.
Very rude customer service from Ritsu this morning.
Two words "MacKenzie" "MacKenzie". Thats the name of the nicest, most helpful, hard working multitasker I have ever met! Thank you MacKenzie in the printing department :)
Doesn’t have any of them items the online store says they have, I’m assuming they do this to trick you into wasted time coming into the store rather than placing your order somewhere that actually carries stock
Great friendly service.
Very helpful staff
Always short staffed. Take long time to get a printer.
Excellent service. People who actually want to help you. What a novel idea.
The staff members were very helpful and courteous for my printing needs. They took extra time to help me with some technical questions that related to my print job.
Waited 29 mins in store to purchase a laptop. Not once did anyone come and offer to help me . Lots of sales guys standing around chatting to each other. Took my business somewhere else.
Good fast pleasent service, thanks
Service was fast and friendly.
Good place to shop for your home supplies. Good prices.
Went in today to buy ink and I was asked, if "I needed any help?" Which was great! What was NOT great was the fact that the employee smelled SOOOOOOOOOOO BAD from BO (Body Odour)that I almost PUKED! I had to back-up. Come on Staples...Employee Hi-Gene is a must for Customer Service!
Tech help desk was good.
Staff not friendly and don't know their stuff
Has all my office supplies
Great knowledgeable staff
Helpful staff in and out fast
The staff are fantastic here, very accommodating, especially during back to school
Big box store...nuff said
Grande Prairie, AB branch, computer department. Ken in the computer department has been very helpful to us . He is very helpful and patient .If you are having computer problems he is the go to man. Thank you very much Ken.
If you need any printing done they have a terrific Print Service where you can do your own with the documents on a USB or card only $0.10 a page. Helpful staff.
Very helpful staff. I was helped by three different associates. I was impressed. The lady manager, Mark and associates at the print station all were awesome.
ALL products that I needed
i had my old printer replaced with a brand new one plus a free extra year warranty i was really pleased with the service i recieved from both Managers i will continue dealing with this store
Just came back from Staples. Staff were unhelpful and unfriendly. I feel very angry and annoyed. I don't want to come back here.
Everything you'd think you'd find there is there,and a few others.
Person was very knowledgable on printers.
Nothing remarkable. Standard service at a big box store.
A great place for all your stationary needs as well as computers and peripherals. Staff are helpful and the store is well laid out making it easy to find the things you need. Service can be a little slow during a rush but not overly. Prices are mostly reasonable but some computers can be slightly high. Sale items are usually very well priced.
Efficient, friendly staff & had what I went for in store.
Very helpful and knowledgeable.
don't answer the phone and have been waiting three months for an order.
Prices are high
Awesome customer service
My laptop has a weak battery & it kept shutting off. I called Staples as they are only 20 minutes from where I live & spoke to Doug(he is gm) & was very kind & helpful & said if I come to the store with my laptop & charger someone would be glad to help me. I arrived at the store & Brennon was the young man that helped me...I am a senior & not very computer literate. He was also kind, listened to what my concerns were & he is also very knowledgeable about what I needed. He helped me with which charger & battery would work for my HP computer & even saved me some $. I will shop @ Staples again because of the way I was treated & felt they appreciated my business. Thanks Brennon your a rock star!
Very helpful when looking for a FedEx parcel
Print station employees were rude short and down right ignorant
Tech help is here is great . Good supplies for little smarties at school.
Typical staples. Some staff are congenial and helpful. Others are obnoxious, rude and self styled experts.
I made 2 separate trips to try to buy an office chair. There was nobody was willing to help me out on my.big day
Good place to get computer items
Not enough personel in store to get help and information. Also went to buy firestick ( expensive compared to Amazon), and none available. Large store...only one overworked cashier and cant find any other staff to help me :(
Great service and great staff
Not much help
Ordered a projector 'online'....date confirmed....called to make sure everything ok....oh yes....most assuredly...it will be there 17th. And then I called today...oh no...never placed order in 1st place.... incompetent to say the least
Great for prices, but staff could stand some customer service training. When in the store to pick up some ink, a couple of staff asked if I needed any help. Thinking I could kill two birds with one stone, I asked if they could check up on an online order's arrival. They said sure and then wandered in and out of the different staff areas, only to return and ask if I'd received an e-mail or call notifying me of it's arrival. I had not and they sent me away. As soon as I got back to work, I realized I'd missed a call earlier notifying me of my items arrival and had to return to the store to pick up what I could have picked up the first time. Not life-altering, but frustrating when all it would have taken to avoid two trips is a little effort and knowledge on the staffs part.
They got office supplies. Very well run store.
Lots of parking, had just what I was looking for and check-out was quick.
Quick stop by to purchase supplies. Nice to see an outlet do far Noth.
Employees are amazing
great home service. Efficient. Very friendly. Helped to solve any questions as he installed the new laptop. I would recommend the service.
I wish I could give them a half star. They don't tell you this but if you buy anything with a gift card they don't put it in your file. For example I bought a tablet back in 2015 I paid for the extended warranty that would allow me to …
Well stocked with a variety of masks
Employees are knowledgeable. I knock one star off only because there are not enough Employees in the store. My waiting in line in not really pleasant I would rather be in and out quickly
Still waiting for next day delivery this is Day 5!!!?????
Not particularly helpful, but that also means they weren't pushy or intrusive.
Lots of product, but employees are not schooled on said products. Need more knowledgable staff in departments they work in.
I found what I was looking for. Helpful staff
Went into Staples a young rep approached my Mum and I in the printer aisle . Mum picked the printer she wanted and he left and started talking to other customers forgetting about us. I approached again so he took off to Look for it after 10 minutes talked to another rep he got the Manager. After another 5 minutes we were told they didn't have it in stock
I waited too long to get served at the photocopy dept.
Great location, great staff and good sales
Very busy and under staffed
Service is very friendly
Curbside was decently quick. However order confirmation was probably the fastest I've seen compared to other curbside shopping.
Best place to buy back to school supplies
This review is for the copy/print/scanning do-it-yourself section of Staples. Had many documents to scan and was pleasantly surprised by the attentive, courteous, one on one help that was offered throughout the process. Reasonably priced and located close to Uptown mall for further shopping.
Great place for office supplies
Helpful staff. Well functioning store. Easy to park. Prices for most things are reasonable.
Found what I wanted.
Very helpful when I needed a picture blown up
The staff were very helpful.
Always great customer service and usually have or can find what you are looking for
Cannot say enough great things about the service I received from Nav, Jordan and Kacy. Finally decided my 2012 iPad wasn't up to par, bought a new iPad, and the transfer from one to the other went smoothly, they helped me with any questions I had, and this while they were trying to get the store ready for Black Friday. Tks everyone, enjoying my new iPad!
Ordered printed labels online, went to pick up and whoever was assigned to the job is a no mind as they printed the labels on regular sheets of paper, duh! Send them back to printing school. One of the reason's I ordered online was so I did not have to wait. Irregardless I had to wait anyway. Thanks for nothing!
Do not use the print centre here, bad costumer service and extremely over priced.
Knowledgeable with their brands and the staff was outgoing and friendly
Very well informed
Service excellent, price right for what I bought
The staff are personable, knowledgeable, and eager to help.
I have had two seperate incidents with staples which has reached the point of enough is enough. I bought a computer through them that was around 2500.00. The computers hard drive broke a week later. Because I have been doing business with staples for many years now, I figured I would give them another chance, and let me tell you, that business stops now. On the 8th of September, I ordered a phone through this store. They told me it would not be in until the 13th, which was delayed through the 17th which was delayed until the 20th, which was delayed until the 22nd, which is now delayed until the 24th. This is completely unacceptable and shows how disorganized and poorly staples is ran as a cooperation. Buy any and all electronics through Best Buy or the source. Making big purchases here will cause you nothing but a headache.
The worst electronics retail experience I’ve ever had. Find somewhere else to buy your electronics. TL:DR - pushy associates who don’t know the products they sell, don’t know their own store policies, are dismissive towards customers, and are just trying to make a sale. And a store that is ridiculously inflexible with COVID. —— On June 17, I purchased an iPad Pro from this store. The associate told us it was the most up-to-date model, and assured us it would have no issue meeting all of our needs. Next, when checking out, he realized there was a discount, and was even more eager for us to buy. While checking out, I decided to look up the model, and turns out it was an old model - hence the sale price. The associate was surprised to realize it was an old model, dismissed our concerns about reasons to get the newer model, and repeatedly assured us there was a negligible difference between this model and the newest. He then told us that, even if it didn’t meet our needs, we had 30 days to return. We also told him we would be leaving the province for a weekend and thus need to self-isolate for 14 days upon return, but he said no worries - 30 days to return. After taking the iPad home, we realized the specs don’t even come close to the newer model, and didn’t meet our needs. Today, 18 days after purchase, I tried to return the unused iPad. The store told us we had passed the 14-day return window and so could not return the device. When I explained the situation, including our 14-day isolation period, the manager simply said there’s nothing else they can do. Looking on the staples.ca website, there is also mention of an extended return policy in light of the pandemic. Not at Staples Kelsey Drive. Clearly, the associate didn’t know the product he was trying to sell us, realized it was old stock and then wanted it gone even more, then told us incorrect information about the return policy. He just wanted a sale, irrespective of the customer. Then, the store refused to take back the device, even though they knew we had been told we had 30 days to return, knew we had been isolating for 14 days, and it was only 4 days past the return deadline. I’ve encountered incompetent associates before, but never a situation where their incompetence and audacity lead to me losing money. I’ve also encountered inflexible businesses before, but 18 days instead of 14, in the setting of a pandemic and poor customer experience? Come on. My advice: stay away from Staples Kelsey Drive for any electronics purchases.
Helpful staff and fair prices.
This is one of the best managed and best maintained Staples in Ontario. Jeff and his staff are always friendly, always helpful and always professional. It's a bonus to have them so close to my office!
Awesome print staff!
This is the WORST place in town to shop. One person says yes, the next says no. I have had nothing but trouble and lack of knowledge from this place. They have a product in the states but wont ship it here, ? To get the same product here from Amazon costs nearly 4 times as much. If they carry it in the states, why can they not carry it here? I am totally fed up with this store and I WILL NEVER DARKEN THEIR DOOR AGAIN. nuff said.
Walked in at 5:50 pm . July 10 2021 trying to find ink for my printer . The 3 workers that where working was3 workers all standing and talking no greeting or anything . We proceeded to the ink isle. And look at the inks . And nothing what we where looking for . But no worker approached us or even asked until we where onour way out one of the workers finally noticed we where on our way out . Very unprofessional. It wasn't very busy . The security sliding doors where 1/2 way closed already. At 5:50.pm. the service today sucked. Not impressed
Ask for Nisarg!(hope i spelled it right). Excellent customer service.
Alot at the store but I found its gotten really expensive there.
Horrible e perimeter. Store was empty. Went to get printer for business. Guy called technical guy twice and nobody showed up and finally he also ran away and helping other customer as he is not technical guy. Just awful service and staff..
Called the store because I had a quick question if their tech support could help me. Automation answered and told me business hours and then hung up. Couldn't talk to anyone over the phone, seriously??? Guess I'm not going there
Why are you shopping here? There's no need to come here. Go to Walmart or anywhere else
Amazing service at the copy centre and great friendly staff all around! Thanks Crystal, for the VIP treatment!
When I walked into the store I was greeted with welcome smiles .The employees asked me what I was here for and pointed me to the right aera of the store to go. They made my visit very pleasant and easy to get my business done fast. Thanks Staples.
Staff was helpful but cashier forgot to activate a product and now I waiting three days and counting for the manufacturer to send me a new activation code
I love this place
Excellent service information right on quick in and out all needs met !!
Friendly staff. Great selection of supplies
The technician position is no longer on-site according to one of the staff members and all work is done through mobile connection.
No fuss product exchange ????
Very helpful when needing to print stuff off
The personal and professional attention I received from both your assistants at your copy and print counter was greatly appreciated. Congrats to the two young ladies for a job well done. As one of your regular customer, it feels good to receive such a praiseworthy service. Also, as a former customer service manager for 42 years (now retired), I can tell when exceptional customer service is offered and I must say that your entire staff is to be complimented. A more than satisfied customer.
Very poor customer service, employees have poor product knowledge and seem visibly annoyed if you ask for assistance. If you need office supplies in Yellowknife, go to Tamarack Computers or Creative Basics.
no customer service
Large enough and I can find office supplies I needed.
Great staff
Very bad customer service
Made me c0me ha ha ha
It's a Staples, not much more to say
Update your website and hours. Drove out here to have ya close the door on about 10 people. Totally fair for the employees, nobody wants to work overtime, but it would be nice if you updated the website.
Helpful friendly staff. Well stocked.
Friendly, helpful staff. Very good service. Good clearance section.
If you go in the beginning of September, they have great deals on notebooks! I get all of mine here! I highly recommend that you take advantage of their back to school pricing!
Best prices and always have what you need
Love this place
Everyone wants to help
They are knowledgeable and helpful
Extremely rude staff working at photo section. Not willing to help and didn’t pay any attention what i was looking for. Just a waste of time.
They don't particularly like to help their customers but that was before covid
Sold me a used and defective product. Manager got in contact, apologized and reassured situation will be dealt with.
Good place to buy your Laptop, printer and other computer accessories
Needed products for work and this is the place to go.
Awesome
Super fast service
No one to help you.
Wanted a monitor. Bought a monitor.
Office supplies.
Nice location. Staff were helpful
Just fair service
Got a 64 gig card for new Samsung phone and a case for it. 10 bucks couldn't pass it up. Salesperson was extremely attentive kudos.
Very bad staff, very bad service, very bad management, this is the second time to experience this very bad attitude, there will never be a third time again, if you want to feel you can go to a staff named Shirley
Took an old black and white map from the late '60s in to get copied, what I got was faded and the whole top of the copies were cut off. Worst service ever. Is there something less than 1 star?
I just used Staples' online service for same day business cards. Amazing! Everything was as promised. Simple to do and quick. I would recommend this service to anyone.
very good assistance and advice from salesclerk.. really helped me as i am not too good with computer technology.. only downside is length of time to set up the computer due to a backlog but guess that means others like shopping there too
James provided timely expert advice and solved a number of complicated issues involving initiating two new pieces of equipment, syncing those with an existing laptop, smartphone and a tablet, while retaining individual tasks for each piece. As a senior attempting to more fully explore technology new to me, I've attended classes and bought tutoring time on many occasions before. James stands out with his knowledge and ability to teach me while solving problems as they arose in the number of electronic pieces I arrived with. I'll certainly return to James at Staples with another list of new questions/problems as they inevitably arise. I highly recommend him.
Easy parking, friendly staff, well stocked
It's a Staples... pretty good service, lots of young people who seem too young to know anything but when it comes to technology they are a lot smarter than me usually!
Terrible store, no inventory. Not worth going into.
Love the online print option! Used it several times and never an issue
Excellent service
Friendly staff. And massive selection.
(Translated) Very nice place where you can find everything. (Original) Très bel endroit où l'on peut trouver de tout.
The printer and scanner area very bad service . the lady and the guy don't know a thing and very lazy . Never again
Can’t say enough good things about the staff and service at this location. Helpful, knowledgeable, friendly. Been shopping here for years and staff is always great every time. Keep up the great work!
Went in to drop off old cell phones . They had me sign a waiver. It was fast and easy.
Great service from the staff. They couldnt be more helpful and know there stuff
During COVID-19, had occasion to make two returns to STAPLES - received prompt and efficient service and replacing product ... no lineups, greeted pleasantly, store was clean and COVID-19 safe - employees were more than efficient - experience was supreme!
Perfect
Great
Lori, provided great service.
The stuff on the floor hardly help you out luckily for me I knew what I wanted and I knew how to find it myself The cashiers and electronics staff are helpful though
They were very hopeful I'll be back
great
No exaggeration, they might be the only retailer in North Bay that understands good customer service. I was actually taken aback when their friendly staff greeted and offered assistance, acts that rarely happen in North Bay.
Excellent service. So willing to help in any way. I will be back. ????
Nice store
Great store and experienced great customer service!!
Cant be bothered to update stock online Waste of time
Good
A do it yourself service and this is what you get, WoW !! Very sad! Unbelievably priced! I will Never return! A 5 page Local fax for $8.48, the local store is cheaper and will receive my business from now on....
Great food
Private Information being Public? I totally disagree with their kiosk to pre purchase products in store, being openly viewable. Anyone can see what information you enter. I could have purchased at home, but I went into the store. I will never pre purchase in store again.
Poor help with printing
Good place to procure your home, school and office needs.
The service was great. Purwish, was customer friendly and set up my computer ???? for me!!
Had what I needed in stock
Always always always understaffed and pathetic to get anyone to serve you. If the item is not out on a shelf that you can get it for yourself then be prepared for a long long wait for the staff to get it for you.
My go to for office supplies. Friendly staff that greets you when you walk in, lots of office supplies and and a wide choice of computers and printers.
Sales guy was rude no help at T all
They display goods they don't have in stock. My friend told me they had graphics cards in stock (hard to find any right now), so i took a 35$ cab ride over there to buy one. Turns out they had FIFTEEN …
Best deal ever on LG ultra wide-screen ips bought 5 for 1k omg
Nicholas, the young maskless guy working at this location is very helpful and knows his stuff. This city could use more young people like him ????
Always get great products from a super staff
Awful experience with the print department staff this morning. I called prior to ordering my prints to ensure they would be ready by the time I made the hour drive and was told it would be no problem, but when I showed up for pickup I was informed it would be another hour! I then asked if there was anyway I could do it from my phone or a computer there and was told no, only to find out after going to another staples 45 minutes away that they do offer computers to print and edit documents and printers that you can email your documents to in the matter of minutes. Very disappointed in the staff and experience at the Peterborough staples.
Excellent customer service. Thanks again to Holly and Darrin. They did everything to help me with printing from my phone and the rates were very reasonable.
Matt helped us find everything we needed. Fantastic service, thank you Matt
Laminated my health card for cheap
Best price for Turbo tax
No service at all thanks for nothing
Great stationary store found what I was looking for
Seems like a well managed Staples store. Well stocked shelves and knowledgable, friendly staff.
Friendly staff
DO NOT ORDER PHOTOS FROM THIS STORE Extremely low quality resolution and paper on the 4x6 photos I ordered. Print Centre manager seemed very disinterested and suggested it wasn't his problem that the Staples' product was of such poor quality. Reluctantly gave refund but spent most of the time ignoring me on his cell phone
I wanted to thank an employee at the Tecumseh location Wendell , he went above and beyond helping me make this purchase . Very kind and understanding man , very knowledgeable, thank you Wendell . My package arrived this morning ( next day delivery not even 24 hours later)
Giving Dina a shout out- Thank you for great service.
My experience at Staples St.Albert this past week was the best customer service event I could have hoped for. I tend to go to more than one source when shopping for computers iPads etc. The high caliber of assistance received from these fine folks, from the salesperson to the manager and to the tech dept. has inspired me to recommend this store and their fine staff to anyone looking to buy or service their devices. An uncommon level of superior service can be expected.
I crashed their electronic till when i went there. Was buying a computer and atthat moment all their till went down and even the pens stopped working. Good ser i es and great prices though :)
The staffs are very great and helpful though the prices of most items are quite high..
Print shop staff are fast, friendly and very knowledgable. If you need help- ask for Margret.
They do be selling staples
Good products. It's definitely understaffed - they are SO busy!
Best Staples experience in all these years, I highly recommend this store. The general manager Doug is very professional and extremely helpful to customers' needs, whenever there is an issue he comes in to resolve very quickly and resolved it to my satisfaction every time. I have always had great experience with all other staff in this store. Love to do Staple business here, keep up the great work!
Very friendly and informative staff. GOOD local value.
Helpful staff, quick and painless to get some photos printed from my phone
I bought a Christmas present for my daughter and put it away, never opened it. But when i tried to return it with the receipt i was told i could only get store credit. Lesson learned dont buy for staples , stick with walmart they will reture things with a smile.
I went in to pick up a print service order for someone else, and do a self serve scan and send order for myself. The order was prepared, ready to go, and my self serve order went through easy as gravy. The store itself was incredibly clean and organized as per covid19 precautionary regulations. The manager was at the front of the store making sure that everyone was following the regulations, and keeping everyone safe. I appreciated all of the manager and her teams hard work. Keep it up!
Lots of items and helpful staff plus large parking lot is awesome
Really bad experience as we went to take passport pics for our 3 month old baby. The photographer apparently the manager as well took her sweet time 20+mns to take our pics without any proper equipment(camera battery run out) or infant seating. We actually had to put our baby on the floor on a piece of cardboard with our blanket and after 3 tries she still couldn't take a decent photo. She refused to accept that as per passport Canada, infanta can sit in their car seats covered with a white blanket. At the end , I told her that you should advertise that you arent able to take infant pics so families don't go through our trouble but she tried to give me excuses that she is professional and has done it before in a bigger and better equiped store in Calgary. No customer service at all with no apology.
Was great to send in my list of supplies and walk out with majority of my order????
The front desk NEVER answers the phone when you try to call. 2 days in a row I have tried calling for assistance as I cannot go to the store....NO ONE ANSWER. Please have someone answer the front desk phone automatically please.
Decent selection go to spot for office and school supplies.
I just online order and paid 2 hour before, the website shows there are several things in stock. But I didn't receive confirmation email. And didn't get orders number. The store said they didn't receive order and nothing in stock. So where did my money go???what did I pay for?
Got what I needed good service
Friendly staff
Good service except making you buy a card to print documents
Went to Staples and purchased a desk online through a customer service representative. My daughter and son stayed home from school to receive the order. We excitedly waited a week for the desk. The wrong order came. O.k mistakes happen but, when I called the store I was rudely hung up on by a worker whom I asked kindly to take my information because my phone battery was low and I was at work. She decided to not deal with me and hang up the phone. This made me very disappointed and I drove all the way to the store to speak with the manager. He told me he could do nothing because the order was placed online. They offered me fifteen to twenty dollars for the inconvenience and I have to miss work tomorrow for them to pick up the return item. I still don't get my desk and time money was wasted. It will take ten business days to get the money I spent on the desk back. Very disappointed. I have spent much of my hard earned money at this store over many years. Never Again. Lesson Learned.
Really friendly and helpful staff. I needed to buy a laptop, the guy who helped me was super knowledgeable.
Dec 17th Staples University Avenue approx 5:30 pm. I never submit reviews as I am so disillusioned with customer service pretty much anywhere these days but these 2 ladies deserve a five star rating shout out. Long story short, I was an irritated customer waiting for a same day photo expressing my displeasure, the fabulous lady was so understanding, sweet and so nice. She was amazing and deserves a metal for listening to frustrated customers all day long. The checkout cashier was just as nice. So nice to have such a great customer service experience!
Excellent helpful manager and staff. Probably one of best Staples in Canada for customer service.
If you are shopping for a desk at staples you are in for a long wait to get the right prices on the desks.The display of desks in the store is a mix between Sandford &son and hoarders.it is a mess .
Great selection, good health safety
Great very helpful
I have always had a great experience with the staff at the Prince Albert location.
The print shop staff always go above and beyond. I use there services all the time for business documents and they have never been less than perfect
Wendell is amazing!! He helped me set up my software that was giving me nightmares. I cannot day enough about him. He is super kind and eager to help. Thank you so much Wendell for your amazing help!!!!!! If you need any computer services done go to him!! He even goes to your place of business. He’s honest too!
Good CS
Great service
never enough cashiers or print shop employees. Yet the dude employees are just standing around the checkout tills.
Got my some papermate pens while i was here, super great!
I went in to get some large architectural prints madeand was helped by a very nice guy , very professional, knowledgeable, and polite. T J was his name , he really seemed to be running the whole department all the staff seemed to be going to him for help and direction , he maintained a calm professional demeanor even when printers needed to be refilled with paper and ink . My nephew and I both said if we ever were to open a print shop T J would be who we would hire to run it. Thank You Very much T J for all your help and guidance.
Clean well organized store, with helpful staff.
Staples is the best.They are so clean and organized.The costumer service is very very nice.I always find what i am needing /looking for.i give Staples 5 stars
"work hard in silence and let success makes noise" My best story with Staples....!
A good store but do not carry much items that are sale but staff are helpful
Great Service. Great Staff. Easily the best store in the city.
Helpful service
Out of a needed item, printer ink.
Excellent customer service!
Disappointed with this group. Unless you want to pay anywhere from $135 up to $195 extra for "Staples Easycare" depending on the price of your laptop, I would suggest going elsewhere as I am now hearing about others who have had similar trouble with Laptops from Staples. I bought a HP laptop about a month ago from staples Charlottetown, it was brand new. Right out of the box, the first day, it would freeze up randomly no matter what browsers and other programs I was using, whether I was on the internet or not. I once tried it with no apps running or internet connected and it still froze up. I did not get the $135 warranty extension from staples priced for my laptop range (who does, what student can afford that?) so am now left dealing with HP. It might freeze up 5 mins after booting or sometimes last many hours, but eventually it will freeze up so bad all you can do is hold the power button down. Its usually about an hour but often 5-10 mins as well. I had a professional check it out as dealing with the manufacturer is painful. We checked everything with systems tests from the harddrive to ram, Drivers, BIOS, load tests, malware and virus, and it still freezes. The professionals had no idea, just that something is very wrong with this laptop. They saw all the freeze ups in the history but its so bad the system could not even register what is wrong. I just had to reinstall windows as I tried everything else with help from HP over the phone. If this does not work I will have to send it in to HP and who knows when I will get it back. The worst thing is it freezes randomly and I might have to wait to see how it works but am worried about losing out on warranty availability. I am a fulltime student and work and need my laptop and cannot count on this laptop for presentations, movie nights I like to host, or even doing work, I have to save my work every few mins as I do not know from one min to the next if it will freeze up. Terrible. Unless you want to pay a hundred or two extra for "Staples Care" I would suggest shopping elsewhere, there are a few well reviewed places around the city.
Always phenomenal service and excellent knowledgeable staff! Love shopping at Staples!
Staples is a great store
Poorest customer service. Never coming back
I was impressed. When I walked into the store, Bryant was right there to help me. He was knowledgeable, courteous & helpful. I certainly will return. My friend recommend Staples, as she had the same experience. Thank you.
Everything you need for your supply needs
Had to wait at the cash for 15 minutes as there wasnt a single cashier. Made eye contact with every employee and tried to get their attention but was ignored.
Very poor costumers services. not impressed
Had a small problem but manager came over..no questions just helped me fast friendly and knew exactly what to do..love this store..
It's always a good experience. Very helpful and pleasant people.
Had awesome experience with a to notch tech. Natalie. She should be promoted...
I had to get a chromecast on black Friday, Best buy was rammed, went to Staples, no line and same price...SCORE!
(Translated) A good place. You can scan. Print. Buy equipment. (Original) Хорошее место. Можно сканировать. Печатать.купить технику.
The sales associate was very helpful and walked me through every step!
I was pressed for time and the young man who was on the floor in the technology area personally took me to the specific product I was looking for... he was efficient and pleasant and helpful... thank you!
(Translated) Nature calm (Original) La nature le calme
There tech room is a Scam . There Computer Diagnostic will always detected a issue even if its a clean computer. Take your computer to a independent business. Also rotating high-school kids, on minimum wage will be seeing your information, such as email password and credit card info and personal photos . The management has a hostile attitude towards customers that have problems with low quality service. They will tell you to get out or that you are wrong, if they cant solve the issue or lack the technological literacy too understand what is being asked of them. One of the worst places you can give your money to... observe how staples is slowly turning into a dollar store. Ps. Warranty is a scam. They will outright lie about the process too get you to buy it. The warranty claims are not understood by the majority of the staff. You will go through 3 people to be told to call a phone number.
Good selection. Good service. I didn't but anything this time but I gut some good info for when I am ready to buy a new laptop
Have everything I need for my home office!
Tried to buy back to school supplies today and they were out of much of the things on my list. Also tend to stock second rate items rather than the key brands indicated by the school supply list. Also disappointed that they make you use a coin to use a cart. If you are needing to use a cart then it is likely you are planning on spending a lot of money. They should be making life easier for those that want to spend a lot of money not making it harder...
They do not answer the phone when you call.They never have anything in stock.
We have gone here to do printing and copying. They have self-serve kiosks which we always seem to have problems with. They are either out of service or they don't work properly. Because they have these machines, it seems as if the print centre staff aren't as helpful.
The staff are very helpful, I feel they are doing a fantastic job, especially during covid.
Great store, lots of office supplies. Many other items too.
Quick and fast set up for delivery of products .
Found what I wanted right away. Courteous staff.
It would be nice if someone would answer the phone
Great people to deal with
Blonde at print Center could give some effort into customer service. I needed help at copier and she said in a minute. I wait 10 have to go and see her sitting on another project. Not busy either. Now have to find another copier.
Great knowledge
Friendly and knowledgeable staff
We helpful staff
The staff at this store is super!! I always get prompt, helpful, knowledgeable service.
A great selection, paper, ink, devices, organizational supplies. But the staff I dealt with were not amiable or friendly and barely polite. They didn't look at me or engage me in conversation though I was their only customer. Got the …
My husband and daughter went in for school supplies. They were happy to see masks and social distancing happening.
Good experience at my go to office supply place. I was asked twice if I needed help which was appreciated. Cashier was efficient and friendly. Lots of parking out front most days.
Knowledgeable staff. Good experience. I was in and out quickly.
Very clean store. It may be because of their reduced stock but still well organized. I was looking for something specific and helped by a very friendly staff member. I was greeted by 2 employees which helped me to feel welcome there. Does not sound like much but in this day, it is.
Friendly helpful staff. They offer some decent warranty on their products if you choose to spend the extra money for it. I do miss Office Depot but Staples is doing a great job in the meantime.
Very nice customer service, the selection is good and the prices are alright.
Great helpful staff and lots of sales in the store
The man who helped us was nice and very knowledgable. The store was clean and well stocked. We will be back.
My Wife and I needed a few things at Staples (St. Albert) and didn't know the store layout very well. DONAVIN was the sales rep. who helped us. He was helpful and friendly. We told him what we wanted and he took us directly to the desired areas and explained in detail what product was the best. He didn't make us look stupid, as we know very little about computer products. Because he was so helpful we also purchased other items from Staples that we might have gone some where else. When we were finished he said; Our customer's are very important to Staples and we are here to help. Thank you DONAVIN. He made our usual browsing of 2 hours into 1/2 hour and out the door.
Staff was very helpful, friendly and understanding. Purchase details were explained well. Very clean location.
Didn't have what I needed in stock but someone did approach to help us after wandering around and they offer air miles just didn't get because what we wanted wasn't available
Customer Service? What customer service? Lost count how many times I tried to call this useless location. All I had was one simple question. Couldn't get anyone on the phone though, and i will not drive the 45min just to ask a question that might be a no. Very disappointing. Don't bother trying to call, for a company that claims to know technology and office supplies well, they have no idea how to use a phone.
Good service
Staff was more interested in hanging out with their friends that were in the store than helping. That was a huge turn off to shop there for one! They were also quick to dismiss me when they didn't have any stock of items in the flyer that I went in to purchase and couldn't find on my own. I bought nothing from them and won't be going back...
Always helpful staff.
I am seven exceptionally everytime I go to the store. Donna,Craig, Shelly , Devin, and Ian are exceptional employees . 5 stars
FRIENDLY QUICK SERVICE
Staff do not seem to have the product knowledge required and selection seemed limited.
Need more staff
On July 30th I purchased an HP laptop. By Aug 16th it had a hard drive error and was exchanged. After a 2 hours drive there and back I got home and opened the laptop and it was the wrong laptop. In speaking with their staff by phone they advised they didn't actually have my same model in store unless I was willing to accept the demo or the one I just returned with the hard drive error. They eventually found one in another store and were going to have it sent to their store but that of course would take a day. I agreed having no other option. 15 mins later I get a call back that one has turned up in the store. I lost a full work day since I am self employed and was left without a laptop after the malfunction and their employees error. By Aug 29th the new laptop again had a fatal hard drive error. I went in and obtained a full refund. During this entire experience the employees were pleasant but could have cared less that their merchandise was garbage or that an employee cost me a couple hundred dollars. I went to Best Buy and had a much better experience than any visit to staples and got a better HP laptop at a lower price. It's now been two weeks and not a single issue with this laptop. I wouldn't recommend purchasing anything beyond basic office supplies from this store as they don't seem to care that laptop after laptop is being returned with major issues after purchase. I won't hold my breath for the call from the GM I was promised during either experience either.
Good prices. Good service.
Literally nothing of quality for sale when it comes to gaming headphones/keyboards/mouses/monitors. ALWAYS out of stock on Razer, Steel, everything is out of stock there and it's a joke. People wonder why others don't shop local -- Because it's a waste of our time to go to your store for you to NEVER have items in stock. lmao
Knowledgeable staff, great prices, fantastic service
Luka is the best salesperson ever.
Very helpful staff
Huge inventory. First time checking it out. Very helpful sales associate found printer cartridges that I needed and was on my way quickly, despite the numerous back-to-school shoppers.
Informative staff saved me time looking. Very friendly.????
The best Staples location in Edmonton and st.Albert!
I only go if I absolutely have to.
Friendly and helpful staff
Absolutely horrible. I waited for a half hour to use a machine that wouldn't accept payment. I've been here a few times, and every time it's gotten worse. Avoided this place like the plague.
Still better then nails
Top notch store, helpful staff that will steer you to online purchase, if they do not have in store. Covid is the only downfall at present.
Got quote on some laminated signs.
The staff there are very helpful to customers
Wendell was an incredible help and has a great personality. Definitely will be back to this staples location.
Overpriced products and not a lot of variety for certain products you would assume to be in store (I.e card stock paper, pens, etc) . Staff are less than knowledgeable on products they should be aware about (I.e flyer sales) and apparently they do not offer "rain checks". Went in to buy a specific item that was IN the flyer, went there the first day the flyer started, asked for the stadler fineliner pens that were on sale for 9.99 in the flyer, first guy didnt have a clue as to what I was speaking about and send me to customer service, where I asked for a flyer in which he responded he didnt have any left, so i brought the flyer up on my phone, when I showed him the pens he responded with their location didnt sell those and never got any with their inventory arrival.... I asked him if he would do a rain check so I could get them when they did arrive and he told me no. So I left and have not been back. Why have a product in the flyer if the store has no intention of selling it?.. I will order on amazon instead!
Ordered curbside pickup, got the email telling me it was ready. Drove to the store where I was then informed it wasn't actually ready and would be half an hour (to print a single page, apparently). As I had to go to work I will have to return tomorrow, wasting my time and gas. Worthless service. Don't waste your time!
A fine young person helped me find everything I needed. She even went to the back to the stockroom to fill up my order
It was only the person helping me I liked the most it is too bad supplied are so low in availability people are losing it at workers because they can't get what they are looking for
Very unprofessional phone service. I am trying to connect and see how my large order is doing??? And they can’t even pick up and answer the phone…
Good customer service
Good selection . Cameron was vary helpful .srachimg for a laptop
Excellent sevice by Ryan! Helped me buy a laptop with an extended warranty , will be back!
Stephanie in the print shop was awesome. She knew immediately how to fix my PDF problem. Quick and competent service. I don’t even have a printer at home because it’s not worth it. I just do all my printing here at Staples.
Good stock and decent customer service. Fairly average.
Everyone was super helpful.
Good store. If you need office supplies, this is the store.
They were very helpful with printing my return label and getting it in the mail.
Excellent customer service.
I just stood in staples in Summerside for 20 minutes waiting for help and they I'll just stood by the cash But as soon as that pretty blond come I they were all eager to help
Really excellent service at Staples.
fantastic very helpful
I placed order and I was under the impression that it was a next day pick-up . I went in and order was to be back in 5 days . I needed the product for the weekend . Long story short the awesome staff created me a buisness card that I could use for my event free of charge till my top quality ones came in !! Awesome customer service !!
Nice and helpful staff. Services such as Purolator and FedEx offered.
The service is great and the sales person was very knowledgable about the differnt products I had questions about
Excellent customer service. Dealt with supervisor Tanner and sales associate Sam.
Good copier customer service
The staff was knowledgeable, friendly and very helpful. The store was clean,neat and tidy .
Pretty convenient. Good prices
friendly staff
If l could give you zero stars, I would.
Staff are super friendly and willing to help with whatever you need. Its a one stop shop with great deals and product that is easy to find.
Staples is one of my 'go to' places to shop. I really like their prices, people, and services!
It's closing time 9pm and close 8pm employee said 8 pm we are close and also rude.
Pleasant knowlegeable staff, reasonable prices.
Why are the computer screens getting smaller on laptops. Can always find what I'm looking for
Very fast in and out
Clean, so many items
They have office things
Great customer service. The manager and her staff was very helpful.
Was helped by Akshay at checkout who put aside some empty boxes for us to pick up the next day. He was very friendly and exercised great customer service, very appreciated.
Conveniently located and lots of parking.
Bought a monitor on sale was friendly staff
Friendly and knowledgeable
This location wasn't as helpful as the Fort street staff.
Friendly and helpful staff. I was extremely satisfied with service
Not to busy good prices
The absolute worst experience ever with Staples. I have never seen such horrendous customer service and complete incompetency. I will never again order from Staples and I have been telling all the other administrative staff at the company I work for to NOT use Staples. TO ANYONE READING THIS DO NOT ORDER FROM STAPLES GO TO MADILL AND ORDER FROM THEM.
Ordered a signature stamp online selected same day service. Went to pick it up and they could not find it. Then after waiting 20 mins they said oh we found your order it will take 3 to 5 business days to arrive. Trying to explain to them that that's not what I selected there response was clearly you did not select that. This is twice I ordered something from the st albert store and was excuse after excuse. This could have been handled more professional instead of blaming the customer.
Great service as always.
Lori at the store was very helpful, and because of her service today I will be purchasing a new printer. Thank you Lori
Got what i needed.
I gave this store a 5 stars. Because this was the first store in North Bay that welcomes Nefertiti(service dog) into the store. More importantly, it was the managers who welcomed us. They appeared to be having a discussion at the time and they stopped to acknowledge Nefertiti and me.I had tears in my eyes because prior to coming to the store, Nefertiti and I had been rejected at the "Multicultural Center" . Oh boy that hurts like hell!!! So we went to Staple North Bay expecting the same rejection. But to my surprise these managers turned around and welcomed us to the store. Since then, I kept going back for all my office needs. I want to say "Thanks" Staple you had not only provided security and acceptance, but printer, paper,computer etc. So that I could be successful at school and your store was the only place I could find name pouches for Nefertiti and many more services.As a person with disability you made my life a little easier. We will miss your services.
employees are polite and knowledgeable. Store is a little warm.
Helpful in the purchasing of the new cell phone and case. Talked me through the recommended dos and donts.
Nice helpful staff and has a great selection of anything office related
Has everything you need for the office
Your print service was a big help! Thank you!
Melissa and Kelly in the Copy Shop have consistently provided excellent service with my copying and binding needs. Thank you for going the extra mile!
Fast service!! Took my computer in to be fixed (my bad ...screen damaged) no charges...less time then told it might be!!!
awesome
Helpful staff - excellent printing services. have used the Staples print-copy centre for 5 yeas. Staff have consistently provided excellent and prompt service. In fact, they will call to confirm -clarify complex orders and recognise that some work orders have a quick turn-around requirement! Thanks!
Great service at print center getting my resume printed today!!
HORRIBLE CUSTOMER SERVICE. I am going back to school and brought my laptop in for a diagnostic because it was slowing down and the charging cord was falling out easily (was still working and using it everyday). Paid for the $60 diagnostic fee. They called me back in a few days telling me I needed a new motherboard ($600) and should just buy a new laptop. I told them I would come pick it up and buy a laptop in the future as money is tight when your a student. When I got there they told me it was still in working order, I bring it home and it would not turn on. Called staples and was told “my motherboard probably finally gave out, plug it in for two hours and see if that works”. It didn’t. Was already super unhappy with this service so I went to Best Buy and explained to them what happened, they were super understanding and gave me a great deal on a new laptop. I went back to staples thinking maybe they would be just as understanding and give me my diagnostic fee back or SOME sort of help, maybe even an apology? The technician that helped me was somewhat helpful and we were both very patient with one another. He explained he was getting his manager to see what they could do for me. The manager came out with an attitude and was EXTREMELY rude. He proceeded to tell me my laptop was broken when I dropped it off (it wasn’t). I asked him to show me the paper I signed saying they could give my laptop back to me broken. He said “be right back”. I was extremely flustered at this point and told the other technician standing there that I was leaving and thanks for wasting my time and money. From dropping my laptop off, to picking it up, and bringing it back, the staff was very unprofessional. I will never step foot in that store again and will warn others.
Let me use the washrooms
good people struggle to stay employed here....Wonderwhy?
Always helpful, great prices
Staff was very helpful and the store was very clean.
Tried to place an online order with them because they did not sell it in store. Firstly, it said it would take a month to get in and that I will be receiving shipment emails. Alright not too big a deal, but I never received any shipment emails. Well a month rolls around and it's still in processing. So I contact them asking what's up and they say oh sorry it will be shipped out tomorrow. I let them know that my expected delivery was then, not to be shipped then. So then they say they will look into it and put it under investigation. I asked how come if there was a problem with my order that I never received any email stating so, where they just said oh your card went through I don't know why your order is still here. So I'm now waiting out of what I need, when I receive an email stating that it's actually out of stock and my card has been refunded. Well if they would have sent it while it was in stock when I ordered it, I would have it. So now I have to order from somewhere else for the item because they messed up and were unprofessional about it. Long story short, if you have to buy it online through staples, DON'T. There is no communication on their end, they won't try to contact you if there is a problem or even if the stock somehow went out before they could get to your order. -5/5 if I could rate this properly it wouldn't get any stars. Unprofessional and will not be ordering anything from them in the future at all. Choose a different shop.
Shopping online at Staples is a nightmare. My online order was late so I called to locate the items I ordered. I received two different stories from two different people. It took me 40 minutes to finally get a straight answer (I hope) but I really had to grill the person on the phone which I felt bad for doing but it seemed to be the only way that I could get any answers. At one point, I asked to speak to a Manager but a Manager was not available As things stand at the moment, my order is not coming and I am supposed to get a refund but I have yet to receive a confirmation email. The email I received yesterday said my order is delayed. I went to the store to see if I could buy the out-of-stock item at the store because the person on the phone would not call my local store. Luckily the store had stock and I dealt with a really friendly salesperson named Luana (I believe that was his name) who was helpful and fast. I was in and out of the store in under 10 minutes. If it wasn't for Luana, I would never step back into a Staples again. It's nice to know that someone at Staples understands the concept of Customer Service.
Great staff.
Excellent staff at the copying and printing department who assisted with the creation of business cards and copying. Knowledgeable, and reliable, I will certainly be back again.
Always have a staff willing to help and greet you at the door
Was a pleasure to shop at this location. Stephen was very helpful and knowledgeable, excellent customer service.
Excellent staff knowledge, service and product prices.
Nice store,had what I needed.
Great staff, very helpful
Just tried to purchase printer cartridge using cash or debit curbside. Credit only online, no good
Good service although I did have some discrepancies on my receipt, hoping to resolve it with no hassle
Love the friendly staff and their readiness to help each and ever customer.
the ladies at the printing desk are incredible!!!!!!!!!!!
Clean store easy to find what you want and if you can't the staff are right there to help you
Made a return on a new laptop prior to pick up and the store took two months to process the credit! Multiple emails and phone calls had to be made which involved dealing with customer service representatives that could never give a definitive answer for the delay. A business supply chain that can't organizer their own business... Oxymoron! That definately wasn't easy!
Good for back too school
Awesome, quick customer service! Keep up the good work.
Failed to deliver product...no follow up when promised.
We placed an order for a box of paper & photo copy ink on Feb 26/17, We received our ink on the 28th so I called to find out where our paper was that we had been charged for they told me that it had been returned and they would send out a new box right away. I made sure that I told them we have been charged already, so I check our credit card to find that we had been charged again, I called them to have them tell me that this was just a hold so that the new box could be sent and for all our troubles that would give us a twenty dollar credit. Well here it is March 6/17 and we still do not have our paper and our credit card has been charged an additional $53.51 for a box of paper we have paid for, by the way there is no $20.00 credit to our card. My advise do not shop on line. I will go to the store today to see if they can help. Wait for follow-up on my visit. By the way I also sent them photo copies of our actual bill received as well as our credit card showing the second charge.
This wasn't a good day to ask me to complete a survey because I wanted only one item, and was in and out of there in about 10 minutes. I assure you that I always find the staff friendly and helpful., and today was no exception.
Huge selection and some affordable pricing and options when you're in a pinch!1
Levi was a huge help! He was the only one in the store who was interested in give a helping hand! Keep up the great work Levi!
Gives good service. .
Great place to shop
Service was bad bad will not return
While I was at Saint Albert store this afternoon to do some research on computers & printers . Noah was the representative who helped me with some useful info. I talked to him about having some issues with the Chrome book purchased from this stores. He encouraged to bring the chrome book to the store for someone to have a look at it. Luckily for the second time again I found Noah present in the store. He was able to fix the problem in a few minutes. I’m really pleased about the great service I received in my two visits.
They had what I needed so that's good
Everything we needed great staff
Clean store, friendly staff. Clearance sections was a bit on the messy side and seemed to be spread out everywhere throughout the store.
Helpful service
Since the self-serve printer couldn't open 2 of my documents I asked the attendant to help me. She printed 2 single B&W pages on her computer and charged me $3,63 for it. Apparently there is a service charge if they have to do it (even if it is because it wouldn't work on the self-serve printer). What's more, I have to go and print them again somewhere else because she didn't pick the right size and my document is impossible to read cuz too small. Not happy at all, that is no customer service.
It's been awhile since I purchased a new laptop so I was very happy with the professionalism and knowledgability of the gentlemen that helped me decide what I needed. They did not attempt to oversell me and made it very easy for me to make my decision.
It took a while to find an associate to help me.
Great service and selection
If you’re looking to waste 20 minutes of your life and an excuse to check out the UPS store than look no further than the Staples printing centre.
Good place to shop
it sucked!...extremely understaffed...no service...no sales staff...waited over 20 minutes before we got some service after both my husband and I asked for help in a certain department!
Outstanding, knowledgeable and attentive staff. A pleasure to see such attention to clients.
Had what i needed in stock.
The staff were very responsive and helpful. They also were very patient and kind with someone from out of province who needed their help. Great staff.
Amazing service from Jeff every time I go in .. happy friendly helpful and always willing to go that extra mile for anyone ... Jeff is one hell of an employee and I would hire him in a second! I would return again again to him and his team ! Wonderful with his employees .. just an all around great guy !
Excellent customer service
good service great price
Good products and excellent employee assistance.
I don't like shopping, in general. I love shopping at Staples. Always a good experience.
Very poor shopping experience at this location today. Waited for nearly 30 minutes in the furniture department and not a single employee asked if we needed assistance. Furthermore, the chair we wanted had no tag on it that indicated it could only be bought online (as was the case). Going to be taking my office shopping elsewhere, Staples.
During Covid 19 its quite.
Amazing
Not one person came to help me and I was there looking at a number of items and awaiting somebody to come. The place wasn't busy either.
Bought myself ASUS laptop love it
They have what I'm looking for.
No help at all provided, seems like every employee runs the other way when they see you struggle trying to find an item , so unfriendly.
Busy. I mean lots of stuffs, randomly everywhere.but good random. Ask for help when you go there
Very friendly and helpful.
From warranties you don't need to hiding flyer items in the back, this location is as greasy as they come.
Nothing in stocks that showed clearance at that store online
Best place to shop for your home or office needs. Always in stock and not overpriced!!
Waited around for an associate for almost 30 minutes. Went looking for one and all the associates were standing at the front of the store talking to each other. This isn't the first time this has happened. Customer service: 0/5 Store experience: 0/5
Staff were difficult to track down and arc regular sized notebooks are sparse
Very friendly and helpful staffs. Have full of office and school needs at acceptable price but not cheaper than other stores. Clearance items are at great price, I bought a Logitech M325 mouse for only 10 bucks. Recommended!!!
GREAT back to school deals!
If you are looking for office goods in Peterborough, this might be the best place to go. Plenty options and kind staff. They give Air Miles points, so remember to bring your card.
Good place to get your documents copied. The workers are very helpful and friendly.
Went in for printer and to look at laptops. Young employee by name of Orwa was very patient and helpful. Excellent service.
Love Staples. The staff makes for a great shopping experience.
Remember when sales people knew stuff about what they were trying to sell you? You won't find that here.
Fast effecient service and that handsome bearded man in the copy center was great to help me out. Swell guy he's no common dandy!!
Purchased a laser printer with the help and advice from a knowledgeable employee. He had great option's and enthusiasm. Made sure we were happy with the purchase, stating he would price match anywhere. Walked us around the store to find a few other items as well. Great price, service, and product.
Like any other Staples. Computers, office supplies, furniture, printer supplies, other services, etc.
Always great service.
Wasn't satisfied with them at all they weren't helpful
The nerd guy at the counter for FedEx told my boyfriend that "the computer won't allow me to put the address in for international mail" - What kind of excuse is that!? What kind of business are you running? Very inconvenient. Took my business to Canada Post.
They really helped me with my computer questions.
Pretty generic "Staples" experience. Limited selection for computers and components. Cashier was extremely indifferent to my presence. (This was a fluke as her co-wprker at the OTHER till actually greeted us on her behalf.) 3/5
Zero phone presence, there's no point in calling.
Shrunk my print job without notice... have printed many other places never had a shop shrink an accurate print job. Had to argue with the clerk to get a reprint.. she had to ask a manager.. then came back like it was a big deal to reprint 12 standard pages.
Friendly service
Good selection, good staff
Staff are always friendly and helpful. The store is clean. My only criticism is that the shelves sometimes seem a little bare, however, they've never not had what I was looking for so it's purely an aesthetic issue.
Clean and convenient. Staff very helpful and courteous. Decent price on chair i bought
Very friendly and kind staff this morning, I like going in there these days :)
Pretty good staples. The workers have been very helpful every time I ask to see anything. But it doesn't carry everything but the prices are really good.
I am just clicking ok. Cause there was not that great of help around the computer gaming area.
Excellent help at the copy desk. Great young man helped me.
Good prices but you cannot walk in and browse had staffon u the whole time
Very rude service this girl didnt help she was free and she was just waiting to go home she was in the printing service section and was vwry rude
Clean store friendly staff even though I was "that" customer who came in so close to closing sorry :( but I got the pencil Crayons and there amazing thanks
Awsome place for anything you need for office school or organizing.
Had everything we went for.
Good service, had what I wanted at a reasonable price.
Everything I need for office supplies in one place
Awesome service
Had to exchange ink, wrong size,no problem great surfaces
Ok
I recently bought an Asus laptop from Staples and obtained a subscription for Tec Support. This is very beneficial for me. When I encounter difficulties, I just call the number and an employee patiently walks me through the process. It is so easy!
Today a young person helped me at Staples, I didn’t get his name, but I certainly would look for him to help me with my purchase at another time. Thank you young man. ????
Fast service
Too far and away from downtown!
Good service. Try to sell you their warranty dont get it.
I found the employees knowledgeable and friendly.
Needed to send some documents via FedEx. The staff were helpful and saved me a bit of money with their knowledge on covid shipping rules.
Good
I actually found the school supplies I need there
Very disappointed that they do not bring a product from the Langford store - told me to drive out and pick it up. Really!!!
Really great customer service. A staff member saw me reading the aisle markers and asked what I was looking for, even though she was working on something else. She stopped what she was doing, came off her ladder and I was escorted to the exact spot in the aisle where I could find the item I came in for. I was really impressed! Also, lots of registers open so we didn’t wait long even though it was busy.
Always very helpful staff, excellent products.
Great selection of office supplies and technology! Helpful staff and great service.
Minimum selection of electronics .
Staff was very helpful, polite and respectful.
Great
A worker approached me to offer help. He was very congenial and competent. He followed through and helped even more than I expected.
Very good, manager is most helpful.
Friendly and Honest staff,a decent range of products!
I've never had a problem with this location and all my purchases here have been very satisfactory. The photo printing is awesome and all my projects have come out very well. The staff, even though under an obvious tough workload, are very …
Important for stationery
Very helpful
Love love love Staples always satisfied always courteous workers and a very satisfied customer here
Excellent service from a new sales associate: no pressure, good attitude, and clear communication.
This is a well organized store. Friendly and well trained staff.
Employees are very nice and helpful!
There friendly
Very informative and helpful and very patient .
Generally I go there for internet and printing if the library is closed. That sections is tops - it's all self service and driven by technology. Use one of your bank cards and get ur stuff printed.The paper used is really good quality and the results are really satisfying. They are a bit expensive as compared to the library but it's a great option. You can print directly without logging on to your account and it falls cheaper. No problem with parking there. They are also a great house for stationary and you can get everything you need.
Always enjoy shopping at Staples. They always have what I need and the staff is very helpful. From helping me find the product I am looking for, to answering tech questions. Great job!
Very helpful.
Found what I could and staff helped with the rest. Very friendly staff.
The sale staff for electronics arent trained so no real knowledge on computer software and specs
Office supplies, computers, printers, FedEx shipping, print shop
My son took me to Staples to buy me a new chair for my office for Father's Day. The staff were indifferent and gave us no service. We were left to read the info tags on the chairs to try and figure out which were best and most suitable. We …
I walked in and out of this store twice looking around clueless and not once did an employee offer to assist me, they all looked at me but none came over to help.
A place to find many of your tech and office needs, as well a nice selection of coffee for your Keurig, with friendly and knowledgable staff, including me!
Very helpful staff
Got copies done
Anne was extremely helpful. Gave us information we hadn't even thought to ask about. Deal with her anytime.
Good experience at Windsor’s Walker Road store. Greeted by Andrew. I was searching for keyboard case for ‘old’ iPad Mini 4. None available in store, but Andrew checked online and found one with a competitor which I subsequently ordered. Pleasant conversation with Joanne on cash, Manager Matt, and Andrew about importance of recognizing great customer service. Will definitely return to this Staples in the future.
Lack of google products in there tech section
Back to school BUT lots of extra staff. Good job
Hey, if you want to want to get something printed and be patronised the entire time come to this place. They will leave you feeling like you want to smash a printer koisk. First machine I get in front of says "touch screen to start", I …
Top notch service
I got one usb drive from there
I dare anyone in Alberta to try and call this pathetic chain and actually have an opportunity to speak to someone. (you may luck out- I did and spoke to the store manager this early evening!) ...after being disconnected by the copy centre and called back. She explained that they (Staples) are most often under staffed and busy with people in store. OK-fair. But other stores can at least answer a call and eventually get to your questions... The phone system paddles you through their options, but each and every store will not allow you to speak to a person in the department of your choosing. Try calling the catalogue dept, and you get chucked over to-YUP! LES Philippines!!! Nice! This chain will soon crumble as their prices are double costco/walmart...and...zero customer service, both in person and by simple call (to see if an item is in stock, for example). Cost comparison ie) I purchased a No Name 128GB micro SD from St Albert Staples for $89.99 then found SANDISC brand 12GB micro SD from Costco about 45 minutes later during my grocery rounds. Thank JC I didn't crack the seal on the Staples NN item-so back it went. I've also had trouble returning an item that I'd purchased at the St Albert store. ICK!!! I'll use them for in person item inspection...that I'll find later online Amazon etc. My ROT (rule of thumb) is becoming: ALWAYS try to find what you need at Home Depot, Costco, and Walmart FIRST! Skip places like this, they are archaic and will soon join Sears, Zellers, K-mart...
Lots of selection. Good return policy.
Great friendly staff
Friendly staff
Quick and friendly staff at the Copy Center.
Great service, lots of different products
Very good
Great experience at Staples. Shea K. in the copy and print centre was extremely helpful and knowledgeable. My order was professionally done and on time as promised. I highly recommend Staples for any marketing needs and will utilize the services again.
I’m from Alberta and just witnessed horrible service by a employee or manager not sure! Snotty service when a gentleman was dropping off a item for puralator! Her tone in her voice was uncalled for!
GREAT FRIENDLY SEVICE IN PRINT SHOP
Well stocked and helpful staff.
On time and exactly what I asked for. Thank-you!
Walked in and picked what I was looking for off the shelf. Went through check out a couple minutes later. No waiting.
After ordering and paid for printing job .3 weeks later didn't arrive .got my money back .I still shop at staple bc it was some thing they had no control of.
BEST WORKERS EVER!!!! The little girl Emma is very knowledgeable and very good at her job. I recommend shopping here!!!
Awsome customer service , was very helpful
Gotta love it when the cashier asks the customer in front of you if they found everything they needed, and the customer tries to explain what they couldn't find. Then the cashier tries to remember where that might be, calls one of the floor people to try and explain what to look for and where to find it. 5 minutes of this stupidity and the line up getting longer, I threw my stuff in a display basket and walked out.
Went in to buy a smart watch, the staff was super friendly and helpful. They didn't have what I was looking for in stock but the manager (gentleman with a profesional looking mohawk) was extremely accomidating. The entire staff was friendly and patient, best electronic customer service in town. I didn't feel pressured by the staff but it was easy to get help when I needed it. A+ for great customer service, even from the young teen who initially helped me. Not the first time I've used them and won't be the last purely based on their attention and care.
Great supplies
Majority of the staff are unpleasant. The one decent employee (Ahmad iirc) said they would be able to switch SIM cards no problem. When I returned the next day to do it, the staff member whined that they wouldn't be able to do it on a busy evening (it was 530pm, the store was empty, and it only took him a whole 20 seconds to exchange the SIM when I asked again)
really helpful staff! answered all my questions, didn't slough me off
Good collection of all stations
Print centre staff are very helpful
Staff is very helpful and polite
Great stationary store and helpful staff
We had a great experience shopping for a new chair today. Luna was both down to earth yet professional and steered us towards a great option - unfortunately it was out of stock. They gave us the information and let us know we could order it online and get free shipping to our house. Really appreciate the friendly service we received.
Always has printer ink woohoo
Photo/print department was great. Staff person was knowledgeable and super helpful. Couldn't have asked for a better experience
Bought a computer desk. Had a hard time finding anyone to help us in the department. Scheduled to drop it off at 1-5 never showed up tried calling all day no answers. worst store customer service ever. They all deserve to lose their jobs.
Horrible printing service
Very pleasant and helpful associates.
Very friendly and extremely helpful service!!
Store well p
Honestly the worst experience for customer service I've had in a very long time. I don't often write reviews, especially negative ones, but I'm just so frustrated and offended that I can't not share. I went in today hoping to print off some product labels that I need for a market tomorrow. Staples is one of the only places you can get same day label printing, otherwise I would have gone somewhere else. I've done this before, so I was already aware of the process and didn't need much help. (To be clear, the process is so archaic and out dated to being with. You need to order the labels yourself through their online order form that freezes and has very limited options for sizes. I ended up having to design my labels in an 8.5 x 11 document and cut them out by hand myself.) Anyway, today as I was prepared to do this already awful experience yet again, when the website freezes and sends me to a 404 page. I try again about 5 times and get the same experience as well as a bad gateway page. I then resort to asking the service staff for help. A girl named Sarah all but dismissed me and made it clear that she thought I was the problem. I'm a digital marketer by trade and have worked for multiple tech companies, so I am well aware of technical difficulties. This issue was not human error, rather a glitch in the website. Sarah then tries it herself from another computer and confirms that yes, it is in fact my issue, and that it worked fine for her. I ask if there's another computer I could use and she sets me up with one. Again, same issue. It has something to do with being logged into an account. I say again to Sarah that it's still a problem and she does her test again, while logged into her account. It again "works fine for her" so I ask if she could possibly use my USB to print the one page of labels that I desperately need for tomorrow. She literally laughed in my face and told me there was no way she could do that and launched into a lengthy discussion about the implications of using personal accounts for business things. At this point I was furious so I mentioned that I was pretty sure helping me print labels was entirely her job description and that I didn't know the details of how to make that happen, but that I was only looking for a solution to this problem. She then calls over a manager to help. The manager is no more help as she directs me to use one of their display laptops to make the order. As I said before, it doesn't matter how many computers you try, it's not going to work if it's a server/domain error. After trying this display computer under the watchful guidance of yet another associate, the order again fails. The manager's response was something along the lines of "well, not my problem I can't help you. See ya". I had to get out if there for fear of yelling at someone, so now I sit here in the parking lot fuming. Long story short, dont waste your time going to Staples for any of your printing needs. They can not and will not help you.
Wish ink prices sere lower. Epson 288 the coloured pk
Harassed, victim of bigotry and not helped whatsoever. Dated December 26th 2014 whilst buying boxing day present was accosted and scarred mentally. Did nothing wrong was told I'm not aloud there and felt horrible for months after. Still feel anxious of being inside of stores from this experience. I hope this business goes bankrupt its a poor excuse for a Canadian one.
Great service , very friendly Knowledgeable and helpful employees .......
The young lady who waited on my daughter and myself was over the top . She made our visit grand.
Decent store, mostly go there just to buy paper.
The head woman at your printing department is the absolute best! She has helped me figure out my blueprints sooo many times she should have a degree!!
good for your average needs, but the staff doesn't seem to be as educated on the things they're selling as i feel like they should be. I often know more about their tech than they do.
Good
I love the variety of organized products they have!
Friendly help great service.
One of the few options in Yellowknife that can be called a tech shop. Large store carries office supplies, software, and hardware. They've got a weird sort of clearance section which on occasion has some almost strangely good products at discount prices. Their print shop is nice and reliable and you can get quotes and such online easily or over the phone.
Friendly staff, have what I need 99% of the time. I’d personally go somewhere else for my printing and copying needs. Clean. Good hours.
Lots of products and helpful staff!!
I attempted to purchase a computer and service was terrible
Friendly, bilingual staff
The product knowledge was rather low. Walked out, empty handed.
Great had what I wanted in stock.
Fantastic service. I spoke with Ryan at the store who diagnosed my business networking problems and went through step by step instructions on how to fix it. Everything he said was correct. He was kind, courteous, incredibly helpful. Thank you so much for helping the clinic get back on track!
Awesome printing staff
Nice cheap place to get photo copying done
I'll definitely come back for more products/ services.
Not only was my laptop fixed properly, it was ready around 4 days earlier than I expected! It was a painless experience, and for tech purposes, I would highly recommend Staples.
It's still under construction but I managed to shop for what I wanted.
My order was ready on time and when I went to pick it up the gentleman who took my name was very nice and professional.
Curbside order perfect. I tried home delivery as well and excellent. Thanks.
Well I work there. Was just getting a snack. Lol... Nancy N.
Helpful friendly staff
Employee very helpful and nice
Staff were very friendly and helpful
Always check to make sure that they have what I want
Great staples I like staples They have good staples At staples. Sometimes i go there just to try different types of staples One time i went there and they were out of staples but they still get a 5 star review because they are in fact a store called staples, and to be out of staples at staples is the greatest thing anyone can ever think of.
Your typical office supply chain nothing special
They are always helpful and informant
First of all, the people working here are extremely helpful and kind. There is a printer station where you can get your passport photos taken, send a fax, print documents and photos, and make copies. Very useful! You can email documents directly to the printer from your computer or phone. I don't know if you can use cash, but it does accept cards.
Dana was very pleasant and helpful
Management worked hard to accommodate out of sock sale items and out of town arrangements to pick up in another store
(Translated) Fast service, all about office automation, can have a bit expensive prices, but often quality products. Service in English (Original) Service rapide, tout sur la bureautique, peux avoir des prix un peu chère, mais souvent des produits de qualité. Service en anglais
Talk about awful customer service and equipment (Printing centre). This may not be everyones experience, but this was mine. …
got help from the tech dept...very helpful. quite happy
little expensive but if you need something fast they likely have it
So we bought a computer desk from this location, but had nothing but issues! First, several display models "available", but only stock on one that resembled a dining table... secondly the one we were interested in was discontinued, so after telling us they wouldnt sell a display unit, they said theyd sell us this one. They gave a small discount cause it was a display unit, but they wouldnt disassemble it so we could take it home, forcing us to find a truck to get it home. Yes all sales were final on it, but for what we paid, the unit nearly destroyed itself loading it because they assembled it wrong in the first place! They didnt show any care or concern for handling it, and were pretty non-chalant through this whole experience! Only giving 1 star cause i cant give them any lower... DO NOT buy your furniture from these guys!
Excellent svc, tks.
Good service
Lotsa office supplies there
Decent place to go for electronics and stationary
The girl at printing station was rude and very angry no customer service whatsoever, asked to see the catalog to place an order she slammed it on the table and said here yelling just wow
Get place for office supplies. Not cheap but they have everything.
Could not find the right binder but service was good
The print and lamination bunch are great...ask for Vanessa!
Always Friendly and helpful staff.
Great staff. More informative than I was expecting!
Store is well organized and very clean lots of staff on hand to answer questions. They have a great copying section you can have books made copies made they do all the work or you can do it yourself excellent electronic section computers printers iPads cell phones recorders
Good location
Don't hate this business. They are friendly and efficient
Courteous, informative staff. Good price. Excellent quality. Very Happy!!!
Checkout clerk was rude.
A lot of inventory, expensive products.
Comprehensive, convenient
The girl who works in the photo center there were two red head girls, one was super nice but there was one with a darker red shirt and darker red hair and she was bossing around the other girl. I used the scanner and she literally stood behind me the entire time micromanaging me. Huffing and puffing like I'm an inconvenience, I really did enjoy staples but her attitude and peeking over my shoulder and acting like I was ruining her day was extremely rude. She doesn't seem to wanna even be at her job and was rolling her eyes when customers asked her a simple question. I think that needs to be dealt with because you lost a customer which you guys probably don't care, but I'll be certain others have felt the same exact way. How can you treat people this way and get away with it?
I recently bought a chromebook from Staples. Employee Owen was very informative and helpful which can make someone's day, like mine. Thank You Owen store #112
Rude Cashier, she was solving one person problem and kept us waiting on the line for 25 minutes. She refused to ask one of her colleagues to open another cash to speed. She responded furiously to an old man who asked her to open another cash.
Staples has friendly staff who are willing to quickly help with what I need. It was a good day to pick up my new printer and ink cartridges to match. thank you so much.
Great office supplies
Totally understaffed
I went here to The print shop and the worker there didn't seem to know what she was doing and it was very complex/complicated trying to talk to her about making prints in the end I ended up leaving and going to Island blueprint.
Good shopping experience, pleasant knowledgeable staff good selection, good parking
great variety of office supplies. the place to go in Yellowknife for office equipment. Helpful and friendly staff.
Awesome friendly folks...
Terrible experience at Staple, worker from the photo copier very rude and disrespectful. Had to beg for assistance. Will take my business elsewhere!
Good staff
I went here on Black Friday this year and, of course, the place was crowded. Despite this I found ample, friendly, and useful help whenever I needed it, and I left with some pretty great deals on PC peripherals. The stores organization is …
I came here to buy printer paper & found a really great price for a pack of Staples multiuse paper. There is other deals and specials and clearances going on depending what your looking to buy.
Staples is reliable, things are in the same or similar place regardless of the store. This one is no different.
Exactly what I needed
I found it easy to find what i needed. When i needed help, employees were very friendly and helpful.
John in copy center was awesome
I highly recommend this store both for the products and service. I almost always buy my electronic equipment form here. I get excellent recommendations, tech info and the best servicing for my equipment
The whole store is good but when it comes to getting your laptop fixed the service there is crappy. .went there to pick up my boyfriends laptop and basically never really looked to see what was done to it and what was paid on it. .my boyfriend had to go back again to get a refund and then they look at him like he was clueless. .also when I first got there and was waiting for someone to help me a lady came up and she it seems like I just made her day crappy when she saw me. .I don't think I'll ever go back there to get a laptop fixed. .need better customer service at that department
Was very impressed with the service I received. Stephen was extremely helpful and knew what I was looking for.
I just had the most amazing trip to Staples. I didn't even know that the customer care I receive there still existed. Thank you
Staff was good
Usually can find what I'm looking for at Staples. It's easy to look for and find things and it's just a pretty easy store all together.
Placed an ONLINE order for a Black Friday Sale. They had a problem processing payment (wrong expires date) and emailed me. I called them and corrected it. it processed no problem. Then a couple days later they emailed me saying the item shipped (but in print on bottom of shipping slip it said "item unable to ship, not in stock". I was confused as they billed my CC, and sent me an email that it is shipped... but then the shipping label indicated that it didn't ship. I called them and they just said they had too many orders and not enough stock at that price. No effort to correct the mistake... in my opinion they should honour the price (I'm sure they have more iPads in stock in their organization). They made no effort to honour the deal... instead said the equivalent of... better luck next time. I am disgusted with this... the worst part is that they accepted the order, processed the order and then sent me a shipping slip. Had I not read the bottom of the slip I would be assuming the order is good... been waiting and possibly missed the season. Since their failure of service I just went to Apple and bought it directly. Staples lost me as a customer.
I was taken right to the product I was looking for!!
Went to your store to get six sheets of paper faxed of to Edmonton. I asked the girl how much it would cost she said $24.00 dollars I looked at her and said no thanks. Went to Shoppers asked them how much is it to fax of six sheets of papers to Edmonton she said $6.50 cents. Couldn’t believe it. It’s outrageous how much you charge it would be different if I wanted to get six copies then I would be using your paper. I have the recite to prove what I paid. From now on I will go to Shoppers in Grande Prairie to do my fax. I also told my friends to go to Shoppers if they got anything to fax.
It was less than satisfactory, and I told the sales clerk this at the time. I asked for help from the "front" of the store person- could have been the manager - but he was very busy with another male employee looking at "something" on his cell phone - I was pointed in the direction of where I might find - of all things - Staples. He and his employee were rapidly speaking to each other in a language other than English- and watching something on a cell phone. Then at the check out counter - I asked for an additional roll of paper tape for a desk top adding machine - and one of these same two men - were asked to find this - after 10 minutes of waiting - and having Harpreet paged 3 times - with no response - I informed the cashier that I did not think he was planning to return - at one point the sales clerk laughingly said - well he probably has to make it - referring the the paper roll I was waiting for. This was extremely unprofessional - and I asked for the employee's name - who had absconded his task - unwillingly she gave me his name. I have since tried to call Staples today -(next day after this bad experience) on 3 separate occasions - and had no one answer the phone. What awful service - and the cashier did not give me one of the bags of purchased items - believe it or not - the desk top adding machine, which was another reason I was calling - to confirm they still had this purchase. Staples - you better rethink some of your hiring criteria - and actually get someone there who will do their job; as well - being on your cell phone - with others - publicly - laughing and watching something - I am quite certain was not work related - should be a very big no no. Disgruntled customer from Whitehorse - on June 15, 2017
Great customer service. I came in to pick up a print order, when an employee (Spencer) approached me and asked if I needed any help. I mentioned that I was in the market for a new computer monitor, to which he pointed me in the direction of a great deal. He was extremely knowledgeable when it came to electronics and computer gaming accessories, and his friendly demeanour equipped with his willingness to help made for an exceptional experience. Thank you brother! I'll be asking for ya next time I'm there!
Staff are not always good at customer service. And there was a couple of times that what I was looking for was out of stock. Took a month for it to be restocked.
Very poor selection of office desks. Had to ask for help..
Clean and bright
I was in the other day to buy a reasonably priced laptop with requirements I needed. Sean was the tech who helped us. He was so informed and helpful and made great recommendations. Kudos to his professionalism.
Disappointing. Brought a 72$ printer ink cartridges back (without receipt) as my wife bought the wrong one less than a week previously. They refunded me 27$ (the lowest price available from the past 3 months) towards the one I required. What normal customer will hoard ink to make a profit. Felt they treated an average customer like a criminal. In the process I was out 50$. I will not be back.....stupid policy. You should give the benefit of the doubt to the customer. Punish 9 honest customers to catch i criminal. Again, stupid, short-sighted policy.
Very friendly helped me right away get my paperwork printed i am very happy with their service
Helpful and I found all I was looking for
Needed to call a few times, but these are unprecedented times.
Easy to work with; good suggestions. Friendly staff.
Very helpful and knowledgeable emoyees (for most part). Since redone store setup inside its very organized and less chaotic.
You get help right away, staff friendly and had the product I needed.
Friendly, helpful, and knowledgeable staff.
Great staff helpful. Thanks again
Friendly, helpful staff. Always an interesting selection of products.
Went and got my health card laminated for cheap
Convenient location and knowledgeable staff makes this a great place to shop.
Not terribly knowledgeable service. If possible, avoid getting your print jobs done with Staples. Their online system is unreliable and employees are not up to date on troubleshooting problems nor offering alternative solutions to complete simple projects.
I love this place. The staff kicks ads and is so helpful.
Needed to use the fax machine ;) $2 a page... I had 18 pages lol Thankkkkss
Service was excellent. Staff was polite and helpful.
Liam at customer service has been very helpful to me on several occasions. He is so knowledgeable and polite. He goes above and beyond to make sure that your finished project turns out well! He is a pleasure to work with. Thank you so much.
I ordered a printing job through this Staples location online - it stated that it should take 6 hours to complete and that I would receive an email when it was done. I tried calling today, several times throughout the day, to double-check. No one in any of the 4 departments answered the phone until someone in the Copy & Print Centre a few minutes ago (had tried that Dept ~4x). The person on the line said my order was finished yesterday, an hour after I sent the order in, and said I should have gotten an email. I will be ordering from elsewhere in the future as I need a place that will reliably answer the phone and inform me when my order is complete. Hopefully this Staples location can improve in their responsiveness to customers - it would help their business to a large degree.
Quick and easy with options for zero staff interaction
Nice big store with enough staff to help you find what you need.
Got what I needed!
Mike in tech support is super helpful.
Staff and management very helpful, never pushy here.
Nicely organized place. Great deals. I was in and out with no issues.
They won't pick up the phone at all! I'll use the south windsor location, thank you very much!
Very friendly and helpful service
These folks really need to get their inventory in order. Three times this month, I've looked online to see a product is in stock (always showing 4+), gone into the store and seen multiple placards on the shelving, only to go up to to the register to be told that it's not in stock.
Didn't have what I wanted gave some suggestions. ????
It has almost all the stationery items. The school semester will be starting soon, and you may find all the items stated in the school supply list.
Lots of parking and supplies. Books, computers, calenders and more
They just started charging for the fax cover sheet. So what would have been $4.60 last week, was $9.20 today. Big money grab.
I always have a good experience at Staples. Even the general manager asked if he could help me. I will always go to Staples I always find what. Thank you for being there. Gordon A. Stout.
Clean store with a decent selection of products.
But. I am astonished that Staples is not able to use correct English syntax.
Very disappointed. Went there to print and scan docs. The blonde lady at printing department is so rude and ignorant. Spend half n hour there, no body came to help me at all. Then this lady said, to set up the computer by authorizing your credit card. I got charged for 10 minute without any use for that computer. Because she left the department without helping. Worst place to go. Never going there again. Highly not recommendable.
Just visited the store. Spent $463.00. Customer service at cash was awful. Girl was rude and was talking to co worker about hours of work instead of closing comment to her customer. Where are the good staff you have?
All you need for office and back to school.
They got dem staples
One of the staff (found out later was the manager herself) at the ordering and copying section displayed complete arrogance and unprofessionalism when asked to help out with business cards. …
Good customer service. Mostly used the self printing and copying service.
There is no point trying to get help from their customer service over the phone. I called to try to find out about one of their products so I could order it online. The woman who answered forwarded my call and hung up on me. I called back and the lady pretended she wasn't the one talking to me and didn't apologize for hanging up and can't even get me the name of the product I'd like to search on their website. Lazy, disrespectful and useless. The in-store associates in the electronics department were useful. That's why I'm giving two stars.
Don't buy Staples' warranty, it's a sham.
Everyone in Staples is willing to help you find exactly what you need and recommend something if you're not sure.
Ryan was very helpful and made us feel comfortable in the purchase of our new iPad Will only go to him in the future. Also will only go to the Peterborough Staples. Always had a good experience there.
The staff is helpful ???? and thorough!!
Never go to staples to get quick print jobs done. Never. I was overcharged because I was forced to buy a gift card (without knowing a quote of the job) and was unable to extract the remainder from my forced gift-card. Extremely bad service from the Print Centre, absolutely horrific.
Shaunna was professional and courteous in the print department! Speedy service!
Awesome staff!
Went to Staples today for a new keyboard. I was considering a split board and was offered assistance, and some legitimately useful suggestions. Checkout was quick, too. Good experience.
staff seem to hate their jobs.. I had difficulty finding a certain size battery.. without even checking I was told to go to bestbuy or london drugs.. thank you london drugs for excellent customer service.. next time I will go there 1st
Very friendly employee, all he was worried about was making sure I was happy. Great guy and an amazing speaker
Customer service not good, employees need to be more friendly
Great service. Helped me find exactly what I was looking for quickly.
Good location, lots of parking. Plenty of staff. Have had issues with the printing department cutting business cards
Amazing service. Kind staff. Allowed me to return something I purchased even tho I had thrown out box in error. I'm so grateful they helped.
Messed up my work order. I had ordered an item in store with staff assistance and wasn't what I wanted.
Always have what I want
Ordered two orders online. The staff was helpful and the orders were complete as ordered. I will probably make use of this service again. It is nice to be able to order it from out of town and just come in and pick it up. It is a real time saver.
Helpful staff, good sale prices.
Typical Staples large well staffed
The staff at business centre will waste your preloaded card time and not reimburse you!! BEWARE
Staples in Charlottetown, a great place to get all your electronics, computer & printer gear. Knowledgeable staff to ease your selection of literally 1000’s of great items. See Natalie Baird, service rep, tell her I sent you !!
Has things, office supplies and random stuff you might need on short notice. Average price is high, sale prices are OK.
wow the product in this store is absolutely awful, bought a lamp and the switch stop working after 10 month, also I ordered a table which delivered after 1 month with broken part, then it take about 2 month to exchang a new one, really, really not enjoy the shopping experience
(Translated) I went to the branch at Algonquin Avenue in North Bay to have textbooks I needed for a youth group two hours later. The officer who processed my request offered other options so that it was possible to bring them back with me for the appointment. Do not hesitate to explain to them your needs so that they can give you the best solution. (Original) Je suis allé à la succursale qui se trouve à l'avenue Algonquin à North Bay y faire relier des manuels dont j'allais avoir besoin pour un groupe de jeunesse deux heures plus tard. L'agente qui a traité ma demande a proposé d'autres options afin qu'il fût possible de les rapporter avec moi pour le rendez-vous. N'hésitez pas à leur expliquer vos besoins pour qu'ils puissent vous donner la meilleure solution.
Not cool dude, not cool. Your printing robots suck. BRING BACK THE HUMANS
Rude staffs and Manager, care less about customer satisfaction especially at the Business Center unit where you make photo copies and scan documents.
I very much like how this staples is always clean and it is never super busy. The reason its 4 stars is because I usually have to go find someone to help me and they are usually all huddled in a group. How ever when ever I ask they are always polite and willing to help with what I need. How ever the over priced office cleaning supplies is silly one product I could get at Costco for 10 dollars cheaper for the exact same thing and the same size. Other than two things negatively mentioned I very much think staples here does provide a lot of good things.
Lady was annoying
I always have a good experience here and the staff are superb
Bought a MacBook Air. Good service.
They didn’t give me my USB stick back after printing off my papers, wouldn’t recommend supporting this business.
Helpful friendly staff
Love shopping here Great Customer Service
Customer service was bad
Spoke with, David, a technical staff member regarding buying a computer. He could not have been more knowledgeable or helpful. Thank you very much David.
Great place to have 8mm tapes converted to DVDs. A little pricey if you have many, but they do a good job. Great staff.