Reviews of Quick Lane Grande Prairie West (Translator)

Cory Mo

I purchased a new set of winter tires, rims and weathertech floormats for my new Ford SUV. Mike Malcolm was an absoboloute beauty to deal with. He recommended the tires, and ordered them. They arrived, and were mounted to the rims, and he helped me load them up. Looking forward to doing business here again.

Charlie Badger

Never have had a poor experience with quicklane. They are professional, punctual and take care of the customer. Fair pricing and they get it done

Matt Stefan

Great service, awesome front counter staff, and quality work. Highly recommend!

jason l

Fast and friendly.

Brian Jones

This was the slowest "quick" transmission flush I have ever been through. It took over an hour for the staff to even pull my vehicle into the bay where they were to do my fluid change, even though I had an appointment. There was another man there that had been waiting for hours to get his vehicle, even though he was only getting a simple oil change done himself. I would personally recommend the envio centre behind staples, they have much better service and the wait time is little enough that you don't even need to get out of your vehicle. If I could rate less than one star I probably would.

Herb

Excellent service, and friendly atmosphere.

Pavan Kamineni

Very good and prompt service.

Jennifer Lynn

Friendly service - can book appointments for services. Oil changes can be drop in as well.

Rick Haglund

Great service and friendly staff

Kenneth Andres

Quick Lane has excellent customer service representatives that are always ready help you. It was my first time with Quick Lane and they aligned and balanced all my wheels in just a few hours and at a very reasonable price. Their shuttle service is also excellent. I didn't even have to wait a long time and was able to get to work earlier than I expected.

Emer Al Halabi

Excellent customer service, I went there on Sunday where most of lube oil change shops are closed in town, I was assisted by Mrs. Dawn William she was so kind, helpful, she explained me all the services they provide for my car (tires and brakes check) besides I was going to Calgary on that day, so I took advantage of their services and I am so satisfied for their quality and attention. I strongly recommend this place.

Ernie Pelley

4 hrs to change 4 tires. Not so “Quick”. Last oil change was a abnormally long wait as well. Plus, when I drove the truck home I could smell oil. Popped the hood and there was oil all over the place. They never pushed the dipstick all the way in. They did clean the truck up and made it Wright but at the cost of my time waiting for the truck again. I’m done taking my truck there. It will be going to Hansen from now on even for a basic tire rotation.

Eugene Horseman

Great service. Fast and friendly.

Gordon Marcinkoski

Brought my car in to get a leak looked at. They said it was the transmission line and there was also a power steering leak. They said I need to fix the transmission ($800). I saw in their parking lot my car was still leaking, but they said it was residue and to bring it back if it continues to leak. I brought it back 2 days later and it was leaking as fast as before. They said it was the power steering and would be another $1,200 to fix. Inspecting my car and my parking spot there were no other signs of leaking other than the power steering. Very disappointed they didn't fix the problem I brought it in for and the work they did is very questionable.

Lisabeth Woodland

Amazing friendly staff, fixed my vehicle right away! Thank you:)

Kevin Robert

Yesterday was my first time getting service done at Quick Lane and I was very impressed. Amy and staff were awesome. Highly recommend them

Kathy Gadacz-Gould

Fast, friendly, quality service! Serviced my car quickly. Always friendly and helpful staff. I will continue to bring my car there.

Mandi Plant

I was very impressed with the friendly greeting right to my service tech. Cody covered my seat with plastic to protect my seat. He also explained the issue in detail as well as the fix. The waiting lounge was clean and comfortable. I was in-and-out in a very short time period I will highly recommend this business to friends in family.

Gregory Juhász

We were travelling from Calgary to the Arctic Ocean I’ve asked for an oil change and a quick check on the car from the time that we stopped at the garage to the time that we could get back on road was like 45 minutes they were precise fast helpful thank you for your service and if I have to have a car check at Grand Prairie I’d go back to quick lane

Darren Unger

Excellent experience. In and out in 40min. Winter tires put on, new block heater cord, new bug deflector & windshield wipers.

Skye Deines

Stellar customer service, fast and reliable workmanship. Love dealing with these guys, thank you!!

Ray H

Booked an oil change and was told it would take about an hour. Dropped off the vehicle right when they opened, and took about 5 hours to do oil change service....apart from the time it took to perform service, all was fine. The name suggested it would be “quick”. That being said, the service from the front counter was good. It would be a 4 Star or 5 Star has it not been the wait time.

Kade Smith

I booked an appointment 3 days ahead and they still told me I can’t get my tires put on, absolutely horrible service! Go somewhere they care about customer service

Glenn Stonehouse

Charged me $142 to fix emergency brake for which it still didn't work, overpacked my hubs with greese, left my vacuum line unattached on front drivers hub, put the 2 worst tires on my front (which I do beleive you should put the best on the steering) said I needed new steering box and pitman arm thankfully I didn't get them to replace that as I just had it inspected locally and it is well within spec also had to pay locally to get e-brake fixed. I wouldn't recommend this place ever????????????????????

Anonymous

Very friendly customer service. Had low tire pressure sign come on. Looked into the problem right away. Highly recommended! Awesome staff????????

Brad Hodgson

They crew at Quick lane has been awesome over the years in taking care of multiple vehicles for me and my wife. Big shout out to Mike for helping me build my favourite truck to date! Definitely recommend seeing them for any of your accessory needs.

Tony G

Wish I could do less than one star, don’t waste your time at this shop.

casey callioux

Very good experience! Treated like a valued customer and had a friendly dog :). Very good pricing on everything! I would recommend anyone that owns a Ford go to quick lane! Very professional and asked how I was doing and if I need anything and the manger even sat down and chatted with me. Was nice to pass the time! Thank you for the awesome experience!

Sydney Lawson

The front end staff are amazing!! So friendly and outgoing! Great job! They are knowledgeable and so far, in my experience, the pricing had been reasonable. I like that that are open 7 days a week, offer everything from a car wash to mechanical repairs and even have shuttle service Monday to Friday. In this day in age where customer service is not always readily available this team seems to have it in spades! Great job!!! Thank you for making my experiences good ones.

Bryan Rounds

I would highly recommend people using the Quick Lane LBX due to the fact I did not have an appointment and I came in with a 4x4 actuators buggered and needed it repaired because I could not get any time off on Tuesday to have it done they got on it done it went above and beyond and the staff can take teasing and ripping and bugging quite well and their prices are reasonable because they stand behind their product I have had sheds Dodge and that's why I will remain forward

Mark Baker

Excellent customer service, very professional, high quality workmanship.

Travis Gauvreau

Had my truck in first thing Friday morning last week, no appointment, was in and out in under an hour. Also helped me out big time last winter when I had a water in fuel sensor malfunction and derate my truck when the dealership wanted me to wait 2 weeks to get it in. Replaced everything under warranty at zero cost to me. Great service and no complaints here!

Susan Lewis

Highly recommend this place. Best quote that I got, not to mention the service was fast and the people were nicer than you’d ever expect:) I’d recommend this place to anyone!!

Cory Gundersen

Amy and the Team at Quicklane make it easy to get service work done with their attention to detail and friendly demeanour.

Iggy “Iggy”

If quick service is a two to three hour wait for a simple oil change, then yes very "quick". This also wasn't a one time occurrence. If it wasn't for keeping my services documented for extended warranty purposes I'd never have a repeat visit

Mark Dyke (Marquis)

Took an hour and half to get an oil change, even though I had an appointment. It took almost 10 minutes for staff just to confirm that i did have a free oil change on my account from even I bought my vehicle. I was specifically asked to rate them 5 stars which irritated me a little because i did not revive 5 star service. Can think of a dozen places I would rather take my vehicle next time

Savannah Thomas

Amazing customer service, I love going here and have been since I got my vehicle couple years ago. Very friendly and welcoming environment!

Jude Nam

I dropped off Honda Civic 2017 to get oil change and regular brake system check. There was no major issue and just regular brake system check was required and requested. After they did work, I got ‘brake hold system problem’, ‘Electric parking brake problem’, and ‘brake system problem’ on my dashboard which were not shown originally. In customer perspective, we expect to get repaired or checked up but my vehicle got more problems than before I dropped off. It is 1year and 9month old and 26k mileage. So Disappointed about there work.

Kerry Aiken

There was an issue on their end which resulted in an extra hour of our time but the lady at the desk and manager were great and they made up for our inconvenience in a very professional manner. Thank you So, follow up. Our check engine light was on so we brought it into another shop, turns out when Quick Lane was unprofessional with us in the summer (used all of the carb fluid needed for our vehicle the day before for a walk in when we were booked) they didn’t actually fill it, which could have resulted in big problems. We were told that the only way we’d be down that much fluid without a leak was if the last place didn’t fill it. Shameful.

Justin Evarts

Great service from all the friendly staff. Grant made sure to let you know that your business was appreciated. Thanks Quick Lane West.

Patrick Buess

Getting a oil change been there right when it open at 8 and it’s been 1:30 minutes and still do t have my truck definently not going back there ever

Jodi Carpenter

Quick lane was excellent to me! They got my truck in right away, notified me of a recall and had great front desk staff. They offer a very efficient shuttle service as well, which was a nice surprise.

michael gakan

Grant, Rachel and the team are so good to deal with and always willing to go that extra mile !!

Kelly Neighbour

Always get my truck in for services or work when needed! Go above and beyond for customer satisfaction

Jeremy Heise

They are really helpful and willing to work with the customer's needs! My go-to shop in Grande Prairie.

Gwen Cloutier

Great service and pricing. The staff are truly awesome.

J Clarke (clarker)

Twice now I have driven 2 hours to get serviced, first oil change and then tires switched over. Both times I was told they are too busy even after receiving an email stating that I would be fit in. Will never go back there, just clueless service. They were not very accommodating either. Go somewhere else. Wish there was a 0 star option

Kelly Newbury

Flexible in getting us in last minute when the time I had scheduled didn’t end up working out. Technicians picked-up on a warranty-covered issue that could have been a serious safety concern and arranged to fix it right away. Friendly staff. Excellent shuttle service and personable drivers. Very happy with our service at Quick Lane. Thank you.

Greg Saunders

Helped me out when I needed it the most. Thanks to Jeff and the gang. Truck broke down (Drive shaft issue) on my way to Fort St John. Set up a rental for a day and got my truck fixed quickly...Greg Saunders

Iona Kimble

Had my vehicle into get cleaned as we hit road construction on holidays and it was covered in oil. I had it in at another car detailing shop and was told it would never come off. Dave and his team had it off in less then 2 hours. My new car is new again. Would highly recommend getting your car detailed here. Also, Amy at the front was amazing!!!!!

Scott Engelbert

I’ve been getting my vehicles serviced here for 5 years now and they have always done a great job. Today I was pleasantly surprised to pick my truck up freshly cleaned after it’s service. Thank you to the crew at this location for going out of their way to make my day just a little better.

Patrick Tighe

Horrible service, mechanics advised me I needed a transmission flush, power steering flush and four wheel drive service. I had all these things done within the last year. Absolute scumbags. Avoid at all costs!

Codi Hatfield

Super friendly service! Just needed a quick zip tie fix on the skid plate, super quick fix! Will definitely be taking our other vehicle in for service

Dan Boorse

The personalize service I received at Quick Lane West was second to none. They were able to get me super quick on a busy day that I was having and allowed me and my puppy to hang out in the very comfortable customer lounge while the job was getting done. The Manager Grant added his special customer service touch, with not only me, but as many other customers that came in as possible. Thanks for great experience Quick Lane West

Keith Dolter

Great service from Quick Lane, Amy as always more than helpful picked up my vehicle and dropped it off when done , she also assisted me in extending my maintenance package , Cianne had all the paperwork done made the transaction seamless !! Thank you very much lady's !!

Ty Wendt

Worst place in town to get a simple oil change unless you wanna wait all day, even with an appointment.

Chris Johnston

As always, great, quick service! Would recommend!

Crystal Whittaker

Quick lane had an excellent customer service representative it was my first time in quick lane I had my 3 year old with me she got right down and said there are crayons for her to colour with I got and oil change and a few other thing that they check it didn't take long at all really happy with there service.thanks quick lanes did an awesome job.

Brittany Black

Absolutely love the people here!! They are so helpful and lovely to work with! Will keep taking my vehicle here!! We own 3 Ford's and love working with quick lane.

Kyle Perry

Have always had perfect service and average wait times for getting oil changes done in gp