Reviews of Cyracom International, Inc. (Translator)

Miss Chris

Waste of time. If you are screened by Guadalupe Abigail Jimenez good luck. Her voicemails are unclear as the sound quality on her calls are horrible. When you finally get in touch with her she is very impersonable and borderline rude. Oh and be prepared for the the highway speed one-sided conversation with the same horrible sound quality that will make it hard to understand her in any language she speaks. Never wasting my time again.

nour amro

grear working atmosphere great people great services

Arlene Salcedo

Great service; professional environment.

Dayanara Romero

I been working for Cyracom for two years and I have enjoyed it, it is a busy environment like any other job but you meet great people and you give a little of yourself to the ones who do not speak English ???? this one be my second job thru my career yes and I can say I have and still enjoying my first job would be many years ago being a teacher I love helping people do not get me wrong it does get a little hectic with people who are rude towards us the interpreters and at the same time you have others who applaud our work there is opportunity advance and extra hours I enjoy my job

Wil D

1st time and it was awesome.

Jenny Delgado

Been working here for 4 months now... love it!

Juliana Levy

I've been working here for a year and couldn't be happier.

Barbara A. (Barbie)

Great people, awesome supervisors & flexible schedules!! ????

Frankie Aviles

Best workplace!

Fabiola Bolanos

I worked for Cyracom for almost two years. I was able to move up to a Supervisor position at the Tampa, FL call center. I highly advise against working here. The leadership in this company is rotten. They recently let go of the Center Manager, because of how broken, petty, unprofessional, and incompetent way of leading the center. There were many investigations and complaints against her from Supervisors to her Director and things were just dragged for way too long. Fortunately, they've finally let her go. But, what are the odds that they will actually hire externally for this position? Almost none. They will hire internally and the same vicious cycle will continue. Because the current supervisors there are also rotten to the core, because of the way the last Center Manager taught them to be and handle business with their interpreters. These are supervisors, who at the end of the day, all they care about is getting a good shift and that is based on the team's results. The way this "shift bid" is handled is also unfair, for supervisors and interpreters as well. I understand that you may be looking for a job and you may really need one. If you really can't find anything else, then I can see why you would go here, but please know that within one to two months, you will wish you had never applied. I hope you don't have to come work here, but if you do, please stay looking for other jobs. This is NOT a place for growth, self-development, career advancement, training opportunities, etc. This is a place for stress, unprofessionalism and bureaucracy.

jean gutierrez

I love CyraCom internatonal love working for them I'm an interpreter and I love helping people CyraCom International Provides Interpretin services forward in non English-speaking person so they can resolve and understand whatever issues are going through with whatever services they are using

Colombianito 89

Great place to work at

Yasiel Romero

Great company, great service!

Crp Vest

You have to interpret for 8 hours perfectly everyday for $14, not worth it. Very stressful.

teresa wilson

Never been here

Erguma

Great

Kimberly Smith

Check their reviews on indeed “job app” 3.2 and Google online search 3.9 The pay is fair, is a type of customer service experience and must speak fluent English and Spanish, as it is a test on a phone interview, there are supposed to be five weeks of training but according to reviews people only get one and the rest hands on working live on phone calls and getting interrupted by QA quality team ... wasting clients time and money and so they’re currently hiring all the time obviously and pretty much anyone. Good luck finding another better job!

saned

i did the language assessment and the audio quality from the tester was horrendous, i couldn't hear almost any of what she said and she developed an attitude saying she would be yelling if she spoke any louder.

AG B

Great interview & test.

James Elroy

Pretty bad place to do business with or work Whether you're a potential client or an employee, here's an inside look at this company. The Hiring Process This is one of those companies that will basically hire anybody, so don’t sweat the interview too much. They will call you and basically test your language skills. Again, don’t worry even about this, they will most likely still hire you. My training class had a guy in it that could barely speak his target language right and he still got hired. The Training The training program is five weeks long. Now, this training program also is NOT ACTUALLY FIVE WEEKS. Here’s why. They tell their clients that the interpreters go through a five weeks training program, BUT you only get about 1 week of classroom training and then after that you start taking LIVE CALLS they basically stop you after the calls and tell you what you can work on. This is their training. Now, remember what I said about getting hired? This means someone basically has about a week to go from their current level, to being able to interpret medical calls. How do they do this? They allow you to stop the interpretation anytime you need by looking up a word or asking for repetition, or verifying what was said. Now, this will make the call longer and thus the client will get charged more for the service so they are ripping off the clients here. Another thing of note about the training. They lose roughly one person a day at the site that I am at (Tampa) which is all Spanish speakers. This means that they are literally ALWAYS hiring. They try to bring in a new class every two to three weeks. They have people who are dedicated to just training new staff since they have such a high amount of people leaving. Now, this site is about 300 people in size, this means they lose about 10% of their staff every month and have to replace them every month. Remember what I said about the training program and how after one week you start taking live calls. This means that for the clients, there is a 1 in 10 chance that if they use the service they will have a brand new, inexperienced, not-very-well trained person interpreting their calls. Would you want that if you were a client? A 1 in 10 chance? That’s a pretty high amount to have someone with no experience handling your interpreting. This is important because the clients clearly do not like using the service, you can hear it when they answer the calls, however, the people in the ground floor did not make the decision to hire Cyracom. I have spoken with some in the healthcare industry and they do not like using Cyracom at all. The Work Your mind has to be completely focused for 8 hours a day. here's why: the calls are literally back to back. This means that as soon as a call ends, you have about 3-7 seconds before you have to start speaking again. However, this cannot truly be done, so who pays for it? The clients with tired interpreters who ask for repetition and make the calls longer. Also, they have a problem with their phone lines, they are always very hard to hear and the clients have just gotten used to this fact I guess. This means you will have to ask for repetition a lot, which will anger the client. Also, this makes the call longer which means they get charged more. A lot of clients have gotten irritated with having inexperienced interpreters and do not like using the service, so they treat you bad from the beginning of the call. Also, remember the problem with the phone lines? There is about a 5 second delay between the time they finish speaking and the time you actually hear it, this means that a lot of times, they will ask “hello?” asking if you are still there because they think that you are not responding, but it is actually due to the delay with the phone line. Which again, adds 5 seconds to every phrase that is stated. The pay They pay $14. During the first two weeks of training, they only pay you $10, after that they increase you to $14.

Doris Luissette Soto

Great stepping stone...

Jon Maldo

Worst job I've ever had in my entire life. DO NOT APPLY FOR THIS JOB, KEEP LOOKING FOR SOMETHING ELSE, YOU'LL FIND SOMETHING BETTER.

Soraida Garcia

Love it

Eric Corrales

They don't pay their employees good

Juan Hoyos

It's a nerve wrecking assessment