Reviews of AMA - Alberta Motor Association (Translator)

Karen Kelly

Always awesome service

Kaitlin Jones

Not your typical registry, ladies are lovely ????

Braden Morrison

Some of the people working here do everything they can to help you out. Some of the ladies here would much rather be out working on their tans or literally anywhere else, but they'll permit you to inconvenience them long enough to do the bare minimum of what you need.

chris loewen

It is my own fault, I blindly trusted AMA when getting insurance. I just finished talking to Royal Bank Insurance and they lowered my insurance by 35% on two vehicles.174 instead of 267.18. So over 2 years AMA over charged me $2232 intentionally. ... RBC offered me the same plan within minutes of talking to them. Look around before choosing, and AMA will no be the choice you go for.

P G

Been dealing with this branch since I was 16 and have nothing but good things to say. Got into a zero fault accident and they were not only able to prove it, but they had a damage appraiser out within 2 business days.

Amanda Loveless

The only reason i'm giving one star is for the guy I dealt with that answered the phone, Bryan was great in helping me but AMA has lost a customer with two drivers and two vehicles that has been with them for 10 years with zero claims. We were rear ended so they would have recouped their money anyway with full coverage on a vehicle. The lady that hit me her insurance was of more help to me! Poor business decisions! Soon as my policy is up i'm gone!!! Would leave now if I wasn't going to lose money for early cancellation.

Matt Baty

Don't bother going here if you aren't a member. They will not serve you unless you pay to become a member. What kind of business model is this? Extortion.

Rincy Antony

The front desk staff had no clue about the services offered by AMA to begin with. She turns me away, directing me to go to another Registry and I showed her their OWN website declaring that they do offer the service I am looking for, then I hear a lame ' oh I didn't know, you can go line up if you want', waiting in the line up to be greeted by another staff saying ' oh there is a special agent for this service' shows me another staff member, then it took only 10 minutes. I tried to give my feedback about educating staff about their own services but nobody wanted to listen, so here goes my feedback!

Beswick Channel

Hi i just want to ask if Class 5 GDL can drive alone?

Erik Rennie

They did not help me at all!!!!!!!!!!!!!!!!!!

Christine Morisset

Super friendly. Does Oilers and Veterans license plates.

Kerri Hall

Great service

Dana F

they only help members. i waited 40 minutes in line to get shown the door. there are no signs indicating this either

Guy Pelletier

Just spoke Leah on the phone there in regards to a corporate search and she was most helpful. She was able to give me additional information as well in a most responsive manner - truly grateful for the service

V Lewis

Sadly, this AMA location is incredibly slow when it comes to serving customers in store. Long line up and only 1 person actually helping people while others are all on their computers doing something other than helping the customers in front of them. It doesn't look good when you have lots of staff but only one or 2 people are helping with a long line up.

André Enginco

Just recently took my advanced driving test here. The process from the check-in to the road test and license upgrade/renewal was very smooth sailing. The driver examiner was very clear with her instructions and answered all my questions prior to the test, and was kind enough to acknowledge my nervousness and made me feel comfortable for the duration of the test. She was very compassionate and fair. Instructions were provided clearly during the test and same with the overall assessment. I did passed the road test and had to do a license change and renewal. The lady that assisted me was very helpful and has an excellent customer service. Big thanks to the whole AMA-St. Albert team ????

public public

Lady at front with glasses was rude yelling my name out loud, i was also asked out loud "do you have dl or id". Could been ask at till and not through out waiting area!

Femida Visnani

Had to deal with the most racist customer rep ever. Treated me like a criminal. I had to call over the Manager because she would just not answer a simple question. Why is auto renewal so hard? Isn’t it supposed to make our life easier??? The Manager of the Branch called me today, Briann, and assured me this is a one off and definitely not acceptable at AMA. We all express bias in every profession that deals with people. In a Country like Canada, one must realize that we are all DIFFERENT and that’s OKAY. We all have to respect each other. Thanks for the follow up.

Sophorn Khann

This is my very last choice for AMA or to go too. St. Albert, Alberta is my last choice to go too. I been here before. But the last time, I was helped by a older female lady that was not knowledgeable in her work. She didn't give me good avice. Instead, the white older female lady gave me the wrong advice I end up paying more for the AMA Cineplex Gift Card when I originally came in for Cineplex Ticket to saved money too. I drove over 45 minutes and wanted to buy and save money on Cineplex Odeon Movie Passes and end up not saving money because the older white female lady told me to buy Cineplex Odeon Gift card. I couldn't get the refund back on the gift card. The older white didn't tell me ahead of time the Cineplex Card was non-refundable. I got scammed and lost money. I was not told to do the right thing and bought the wrong items too.

Brendan Dexter

They market themselves as an "Alberta" focused company but they don't even offer new insurance for properties in Fort McMurray. Pathetic.

Ryan

Go else where

Jenny Smith

I went here to renew my AMA membership and also register my new vehicle, I came in with a copy of the bill of sale but it needed to be the original which I did not have. I asked a few questions about what I needed EXACTLY so I did not come back and have to leave again and the girl at the desk was very rude and dismissive. She was also making fun of a boy to her co workers who was trying to do a test there which I found particularly gross. I decided not to come back and get my registration elsewhere and not renew my membership.

Faith Pardell

The phone number provided on google maps is a nightmare. I listened to a robot for 10 minutes list off all the possible departments you can talk to as well as tips for booking an appointment.

dorymate709

Very friendly service, very fast and very helpful!!

Blake Dunphy

Despite being a customer that pays AMA nearly 4k annually for home and auto insurance, I was rudely informed they would not serve me since I wasn’t a member. I would have gladly renewed but the woman was so putrid and vile to us that I chose to leave. I will be finding a new insurance company.

Darthzoner01

Friendly people, fair examiners willing to spend time answering your quests. (Took my advanced drivers, passed my test.) Did not rush the test or act pushy. I should have come here first, big regret. Telling ya go here first! Ask question before the test, come with some because after you read school/playground zones no signs or on ramps you should. Good luck.

Jeyhoon Jahanroshan

Came and waited in line for over 20 minutes ... only to be turned away for not having something with my name on it for renewing my license? I even brought my passport and my old license, and still yet this wasn’t enough. All I get in the end is a “sorry.” Sorry is useless and will not get back my time wasted for nothing. Go elsewhere for renewing you license as this service was pointless.

ToruSan00 Gaming Channel

There's a guy on this place. He told me what to do on the road and not what to do. He give me courage from driving on the highway even doe I'm scared at driving on the highway. Thanks to him I can go camping by myself.

Stop Bugginme

Met the receptionist as soon as I walked in. She took all my information and told me to have a seat. A few minutes later another lady called my name. We completed everything in less than 5 minutes. Great service.

Berhe Abay

It was very good and thanks for all

Sharanlynn Cree

Helped me with everything I needed thank you ama employees

Bubbiinz Baybee

Lady at the front reception desk was very rude, I chose not to even apply for membership because of her.

Bob Star

I was given the pleasure of driving lessons from Nawaz at this location. My experience was well above par i felt he truly cared about me and how i was feeling during the 10 hours of lessons . And i cant even begin to explain how much I learned from him and the ama online together. Thank you so much Nawaz i wish the very best for you and your family. If your looking for lessons this is the location to learn or send your kids to learn to drive safely and efficiently.

Grace Marie

No complaints with the desk workers, they were very nice. I took my advanced road test here. The woman was calm, until the end of the test. I asked her which sections she marked me down for, and she began to raise her voice with me. I'm not sure why, because I only wanted to know what happened, and what I could improve on. I never raised my voice at her, or was rude. AMA St. Albert-- I wasn't impressed with this instructor's attitude.

Graham Whatmough

They've been quick to serve me. I had a good experience with my then for insurance when why car was hit in a parking lot.

Joanne Leitch

If I could give zero I would. We have had auto insurance with them for almost a decade. They won't approve us for tenant insurance because of a past forest fire in our area a couple of years ago. Our house was not affected. Brutal! Guess we are taking ALL of our business somewhere else.

ᑭᑌしᏆᏦᗴᑎ

good

Matthewrx B

Very unfriendly

Devin Cooper

Nicolle O'Connor was *Fantastic* to deal with. An absolutely delightful person! She was able to add on another vehicle to my policy and gave me tips and suggestions to help reduce the premium. Honestly, it was like I was talking to an old friend - that's how easy and friendly she was to talk to. She also stayed after the branch was closed to finish up all the details (super appreciative). Probably one of the best customer support experiences I've ever had.

Ross Clow

Quick and very friendly.

Richard Dawson

I find the extra talking about the things necessary to be repeated after you have made a decision to select a menu is silly and time wasting. That said in just about every interaction I have had with an actual representative we have had a courteous, pleasant, educational & often fun discussion eventually leading to where I have purchased all of my family's AMA cards. A great example is Jen the absolute sweetheart young lady who I talked with today at about 5.30 Friday 20th in Edmonton . I have found the assistance & peace of mind AMA provides in times of an emergency to be life welcoming especially in winter or harsh driving conditions. The discounts and insurance policies are well with reason for their coverage. Plus the fact you can add to the coverage at anytime if you are pulling a trailer or RV. Just do not try to deceive them. I think to drive in Alberta and NOT be covered is a dumb move!

Jared Friesen

Service was quick and positive!

Public Public

Sick of ppl who do not speak English, took me 10 years to learn newfie English. I go ama here in ft mc and seems like I'm in another country. Slow slow country. Ps they let ppl ahead of me!

dale A

Awesome service today. Thank you for.all your help.

Kamran Joseph

Great customer service all the staff members are welcoming and friendly.

Anita Reff

Long waits due to COVID-19 and it being the last day of the month, but staff was great.

Luis Perez

Best price on passport pictures in town.

Blair Tinant

Good experience, and friendly service. Got what I wanted. Sanitizing and taking the covid social distancing seriously.

Kelly LaBossiere

I use to go here all the time for the Plus card and to get movie tickets.. great and friendly staff. tyvm AMA

Edie Yuill

I've had nothing but good service every time I have used this AMA office. Got passport photos, renewal of driver's license and registration. Great atmosphere and people to deal with.

Ron Hughes

The lady that helped me went above and beyond!????

Sean Lambert

quick and easy trip for passport photos.

Barry Hogan

Lana , Christina , Vanessa ,Kelsey and staff at AMA insurance Fort McMurray are absolutely the best agents I have ever dealt with !

Felipe Arellano

I have been using them for 3 years and I have had nothing but great customer support from them. I speak with a stutter which takes long to say the most mundane thing; and yet they are very patient and friendly. I haven't had to claim an accident yet but until now i have nothing but good things to say about them.

tom cudney

Waited 2 hrs for a door unlock on a summer night. I was told they had two people on duty. Cancelled my policy.

Colin O'Neill

What a disaster. My daughters car needed a tow. Called and was advised it would be 45 minutes. Called them back an hour and half later and was advised they lost our ticket number and we would have to start process again. From there was advised that I would be in contact with someone immediately. Well 45 minutes later and nothing. Going to be honest it’s the first time we’ve ever used it. Seems like a waste. Rather save our money and the odd time I would need a tow call an independent contractor. Also the day was warm ,no snow or freezing temperatures.

Kaushik Gondaliya (iFixEverything)

Do not get battery replaced from AMA, i replaced my battery 2 year ago and it died now, i called for warranty, they asked $75 to come and check battery because i am not AMA member, so i asked if i can take my battery somewhere to check it out if its dead, they said i can go to lube city for warranty but if i remove battery from my car warranty is void( it is not rocket science to remove battery from car, nothing you will damage on battery by removing it), so my car is not starting up because of battery so how i am gonna take to lube city ?, so answer was by towing it, or they send service guy so they can charge me $75, i think they wanted $75 anyhow, never seen warranty like this, i am gonna replace with Canadian tire now, they have far better warranty policy than AMA.

Erica Glabb

We appreciate doing business with AMA. Roberta G. was very helpful and answered all my questions. Great service. Linda Glabb

Daniel Small

Lazy service lazy attitude unable to help a customer out just like typical Fort McMurray

Stephen Wright

Tried over 5 different options on the phone to try to talk to a human but am unable to get through. Instead got useless information repeated over and over and over

Nathan Brown

Good service, just had to wait in line for a long time cause customers ahead of us took a while.

Jamie McGillvery

I brought my mom in to renew her license that had expired during the lockdown and the staff were friendly, but knowledge and level of service definitely depends on which agent you deal with.

Heidi Parsons

Slowest workers ive ever seen. There is a long line up and they dont have enough workers and they take forever to get to you!

Sherry Spence

Fort McMurray AMA gives amazing customer service! The staff are friendly and accommodating and lineups move quickly.

Wendy Bennett

So glad that Deanna the front desk lady is back - she adds "sunshine" to the office.

Warren Garda

Waited 5 hours and still haven’t changed the tire. They said they keep bumping us off, unless we want a tow truck then its faster!! Terrible service, its all about the money. Thought it would be good in case my kid got stranded and guess what i had to go pick her up anyways. I will not waist my money next time!!

Sherry C.

After a very negative experience with the other registry in St. Albert wherein I felt I was intentionally failed by the examiner many times, I decided to go to AMA to take my road test. I was impressed by the quick service and very friendly and accommodating staff at AMA. I know that road tests can be a money grab; however, at AMA St. Albert, it is NOT the case. My examiner, Tyler, was very helpful, informative, funny, and with great people skills. He genuinely wanted the students to pass and he explained his expectations to me in great detail. During the road test, he also reminded me of the major points of safe driving; thus, the road test became a good learning experience as well. Tyler is also very skilled at putting the test-takers at ease. He is very fair so if you are a capable and safe driver, you would surely pass.

Mike Goodwin

Nice layout for personal distancing.

Patrick C

I've been with AMA for 15 years and almost cancelled/switched my car and home insurance policies because of the AWFUL customer service at this location, which is my home branch. I bought a new car on Sunday, and spent 2 ENTIRE days trying to get an insurance agent on the phone to no avail. Monday waited on hold for almost 2 hours before selecting the callback option.....call back never came. Tuesday morning I called again, waited on hold for 3 hours before hanging up and calling back. Explained to receptionist that I had been on hold over 5 hours without getting through over 2 days and that i urgently needed to speak to an agent directly (was on my way to pick up new car from the dealership). Receptionist was rude and unhelpful and just put me back on hold. Ended up having to visit another location in person to finally get looked after.....was in and out of the west end AMA location in 20 minutes. I will NEVER deal with this useless St. Albert location ever again........6 hours is NOT A REASONABLE amount of time to have to wait on hold to speak to an agent.....shame on you for non-existent customer service. If I could give zero stars, I would. If it wasn't for the excellent service at the west end location, I would have cut ties with AMA permanently.

J J

I called yesterday around 1230pm and waited for help to boost the battery in my truck. I waited until evening and night and this morning. But no help until I got a missed call at 11:51am today. I called back and on hold for an hour and still on going... How long will I wait.... How long my patience can be measured....I'm a member since 2004 and with AMA plus membership.

Ross Ephgrave

They are extremely knowledgeable and helpful.

Will Halabi

It took me 27 minutes on the phone to get a quote for my truck! ridiculous.

Robert Ambrozic

What is this a REPAIR shop for windshields .As a senior I would like to be able to park a little closer to the building. Twice this week had to park further away because there was numerous vehicles getting REPAIRS. The parking lot isn't big enough for old and long time customers .Who's bright idea was it to put REPAIRS in a small parking lot.when it's busy I have SEEN the whole lot full. NOT IMPRESSED with the current situation and talking to other people there not either.

Randy Lamb

Stopped to talk about traveling, very helpful and flights

Jim Drummond

Excellent staff.

Charissa Derudder

I’ve never had problems with AMA before today. This review does not reflect the quality service of the registration staff, who are always pleasant and very helpful, but of the front door greeter. Upon my arrival today the greeter asks me of my visit. He than proceeds to tell me I do not have all the required paperwork for the service I required. I politely let him know that I use this service a handful of times every single summer and that I have yet to have an issue with the information I have brought. He than rudely and arrogantly broadcasts across the entire store so all other members can hear continually that I am wrong, and many times repetitively let’s me know I’m wasting my time lining up but I’m more than welcome to do so. I than politely let him know I have the required paperwork a few more times as he continues to bash me in front of all other members alongside the employee of mine I had brought with me to the registries. After already feeling super disrespected and shocked with how I was being treated he than proceeds to yell across the room again that I am wrong, that he’s talked to the correct personal and yet again I’m incorrect. I proceed to ignore him and his absurd comments and glares. I make my way to the front and the very friendly girls whom I deal with regularly help me with the service and send me on my way. As he sees we are in fact correct he leaves and heads to the back until we leave the store. I had wanted to discuss with him that the way he had treated me was inappropriate and disrespectful but he stayed in the back until we had left. I honestly have never been so disrespected and attacked. As a customer regardless if I am right or wrong in no way should a situation like that be handled. It was super embarrassing to be talked to in that manor and have strangers stare and watch a scenario like that unfold. I’m truly beyond upset with my experience with this branch. My own employee could not believe what had happened and was shocked that a greeter could be so rude to a customer. I’ve been an AMA member for over 10 years and I still can’t believe how I was treated today.

Barry Haugen

Great Service

jim newport

Nice

Chadwick Wilson

Updated everything!! Address, License, health care, new AMA card.... housekeeping done. Great friendly staff. Thanks and happy new year!!

Tasha Mclay

Excellent service, kind and helpful people.

Jordan McNeil

I had a flat tire last night and I called AMA. Shawn arrived quickly and helped me out of my bind even quicker. He was friendly and knowledgeable when i asked why my tire iron wouldn't fit on my lug.

Rev R .C Weber

My basement flooded like hundreds of others in the area and the sewerage came up . I contacted AMA my insurance company and they sent a contracted ajuster out to look. He dismissed the wet patch and left, A week later the smell was so bad I contacted an environmental office and they came out and said that there was water and raw sewerage under the sub basement floor. The whole basement had to be pulled out to the outer wall and the place disinfected . So if you have Insurance with AMA I strongly recommend you think twice about it and change to a more ethical one . AMA would NOT refused to hire a Renovation company someone to repair the damage, another fault of theirs. They just gave me the money and that way no accountability . I looked in Shepherds guide and hired Andy K to do the job. What a mess and it cost thousands to fix what he did. I had to have one foot in the shower to sit on the toilet, Dry wall to fill cracks on the basement floor,a pop can over a live wire in the wall . The Alberta government gave back flow valves for all those who were flooded. Andy did not put it in. One day he pleaded for the money and I gave it to him. I never saw him again , and it cost thousands to fix it all and I lost my home . Shepherds guide did nothing to fix it nor did AMA/CAA . The City sent out an inspector and he laughed at the mess, thought it was funny, Not for me. AMA simply washed their hands of the whole affair and I lost my home. They may promise this and that and be cheaper,but if you have a disaster like I did they did a very very very poor job and left me hanging for thousands of dollars. They failed me big time. Look out many will say Lord Lord and they are wolves in ships clothing. This man caused me the loss of my home and thousands of dollars in debt. I do not know if he is still in business,I hope not. He lived in Beaumont , Alberta . And keep away from AMA/CAA insurance is my advice

Bean

The worse insurance company. They have no problem taking your money but when it comes to paying they will find any excuse to not pay or help. Their coverage is based on things that never happen. The only insurance company that ever gave me and my family so many problems, we should of learned our lesson when the fire happened. Be aware, I wouldn't recommend this company to my worse enemy.

Les Acocella

Must be a member to use the registry.

zach dagher

Worst registration provider possible. Do NOT go through ama. If youve been with them for years with insurance and registration, they wont lift a damn finger to help without a membership card active. Kind of pathetic considering how much i pay for insurance and everything.

Peter Brooks

The only reason I gave them a star rating is so I can write this.. Ama insurance with claimspro is a waste of insurance and with your hard earned dollar. The reason people leave businesses like this and put our money back into the banks. This company won't help you! I've given this company a new logo. AMA, also known and no insurance, because it's like you have no insurance even thou you paid for insurance. $6000/year I paid. One time payment. I meant business when I make these payments expecting help if ever needed. The fire in fort mcmurray I received the only mass evacuation payment of $5000. A year and 3 months later with many emails and just as many house inspectors by claims pro to come in and rummage through our possessions, nothing has been resolved. And now we need another FINAL inspection. This will be the inspection of all inspections. Really... And the other 5 inspections were the warm-up this this I'm guessing. In conclusion. It is only my opinion but do not get involved with this company. Ps. My 3yr old daughter will also not get involved with this company. Because if she does, I will cut her from my will. Good bye AMA. For ever! Yours truly Peter You can have the battle, I have the war!

sheri tchir

Great experience yesterday with my daughter's learner's exam, Riley was very helpful and friendly, thanks!

Coulette Haineault

Always pleased with the service and performance of their employees ????

Moe Foremsky

Experienced staff, very curious and professional.

Kat Madden

I am physically disabled and legally blind. My ride from the airport got stuck late last night in the snow. My son, coming to get me in a SUV, also stuck. AMA prioritized my call as I couldn't walk home. Wonderful,empathetic, and professional staff. Both on the telephone and in the rescue vehicle they sent!!!

MJT

Great service but can be slow at times.

Jared Hamm

Worst Insurance company I have ever dealt with. I cancelled all of my policies with AMA due to the terrible customer services. Unfortunately I was forced to deal with AMA insurance again when my father passed away and his insurance was through them. AMA immediately almost tripled the rates on the property due to it being vacant even though we had people inspecting the property daily. Not even 3 months later AMA notified me that they were removing the home owners policy and essentially covering nothing in the property or any damage that could potentially occur. I was informed they did not want to even cover us anymore due to the vacancy. They suggested I take this policy somewhere else. BEWARE - The service is terrible and if you pass away they will discard you and your family like a piece of trash.

Gail Marie Code

I’ve been a member of AMA for many years and have had nothing but positive experiences with them on every level of service, from those contract service providers who have arrived to open my vehicle door after locking my keys inside, to needing a boost, to needing towing services, to receiving counter services for renewals, etc. It is an “Association”, therefore yes, if you are not a member then don’t expect the same level of service if any, not unlike any association anywhere! I have earned back my modest annual membership dues in spades and highly recommend AMA to all!

Jonathan Ives

I went in to sign up for Alberta Healthcare and the guy who signed us up forgot to get signatures from my wife so we had to waste our time and go in again. Also their service over the phone is terrible I asked them to Email me claims experience letters and have still not received them despite two phone calls. Terrible service.