Reviews of Enterprise Rent-A-Car (Translator)

Ishan B

Super friendly staff and the manager Inder is a great guy. Its my go to place for rentals everytime I need one.

Emily Haggberg

Didn't have the decency to call or email about cancelled reservation. We are now paying double and having to drive down to Edmonton to pick up a rental. We hope they raise their standards of customer service. Extremely disappointed in the service.

Surinder Saini

This is the third time in the last two years I have rented a vehicle from Enterprise. This time I rented Ford Expedition for ten days, and I had an amazing experience with Enterprise. Their direct booking pricing is competitive than most online platforms. The staff at the Fort McMurray branch is accommodating and supportive. Their vehicle fleet is new, and vehicle confirmation was very prompt. I received a confirmation call from them one day in advance, and my vehicle was ready when I went for pick up. Check-in was fast and after office hours checkout were hassle-free. A query on the invoice was responded to by staff proactively. For sure next time will rent from Enterprise again.

Geoffrey Bishop

Service as expected! Friendly and helpful staff.

Natasha Nicole Ruskowsky

Vehicle wasn't very clean.But the customer service received was excellent

Gurtej Dhillon

I have been renting vehicles from this location since last couple of years. This is the only place in Mac whose customer service has been remarkable and consistent. The whole staff is well trained and friendly. Any issues which you might face is taken care of right away. Best place to rent a car in town.????????

Charlie Huang

I rented a vehicle from them recently for a last minute out of town trip. The staff here were incredibly helpful & friendly. The vehicle was very modern compared with other vehicles from other rental agencies. Would be happy to use their services in the future.

chris duffett

Made a reservation. They called when i was on my way to get the car and said " we have no vehicles , we'll call you if one comes in" whats the point of a reservation if there is no cars?? Poor service !

Eric Parsons

Easy in and easy out they are the best folks.

James Ford

Excellent Service

Jason Councillor

Non-review, was just picking someone up

Creds

DO NOT RENT FROM HERE!!!!!!! I wish I could rate this 0 stars. This branch has the rudest manager, Ash is his name, I've ever met in my 41 years on this planet. Twice now in the past 2 months I have booked vehicles, and then confirmed multiple times in that phone call that there would be a vehicle for me. Twice now I have had to pay for a cab only to be told by them that they do not have a vehicle for me. Im out $127 in cab fees and did not get a vehicle. Ash, the branch manager, was EXTREMELY RUDE on the phone and didn't care at all that I needed to pick up my wife and son who have been out of town helping with a severe family emergency. Avoid this business at all costs! Just read other reviews to see its a common theme from here. I will be contacting the BBB about this business.

De Marillac St. Arnaud

24 hour availability. Typically picks you up within 10 mins.

rashid sohail

One of the worst car rental companies in Fort McMurray. Worst customer service and Worst company to rental car

Guy LaRochelle

Thank you Mahad for your customer service from beginning to end. We had a trip that didn't go quite as planned and you were able to help us get home safe and sound!

Tanya Dube

Hands down the best customer service I have ever received! I use them all the time and Brittany and Nathan always go above and beyond! Thanks for everything guys!

Hamoudi Haidoura

Extremely annoying person on the phone that talked a lot but provided absolutely no information. don’t bother booking online because they’ll just tell you they don’t have it as if that’s normal.

Matt Kasper

Brittany went out of her way to help streamline my travels when my flight arrived late. She was very accommodating and saved me from having to crash at a hotel for the night.

Marcus Productions

The guys at the front were awsome,Friendly and helpful. And they picked me up droped me off the driver was very friendly guy.

Hamza Tariq

Amazing and friendly customer service!

Paul Hanson

Amazing customer service and front desk staff.

Marxaba Wangarty

Worst customer service and Worst company to rental car they give me have tank and damage vehicle and they still have my deposit they don't even want to send my damage deposit plus they trying to charge me the damage and make it claim to my insurance but I had pictures please inspect before pick up and if there's damage don't pick up

G J Tanis

Wont rent there again... not even 500 kilometers and piles of mechanical damage. Completely imposible

Warren Harapiak

Poor hours need to stay open later around 8pm and open later to fix like 10am open

Chad Bryden

State of emergency due to the flood and my booking was cancelled. They said no vehicles were available. Just for fun I booked under a fake name for a WAY HIGHER PRICE and all of a sudden there was a car available! Disgusting business practices. Price gouging people who need help the most is gross. Go back to where this is standard practice. This is not legal or moral in Canada. Shame on you. By the way I recorded our phone conversations, took screen shots, and submitted everything to the Alberta government, Sun Media, and Global Media. This is not going to go well for you.

Greg Igbodudu

Great customer service and new cars.

Derek Calderbank

Great if you are renting locally in Fort McMurray, otherwise expect $400-$600 quotes to drive to Edmonton or anywhere else.

Oladipo Adetunji

Good customer service,convenient key drop off after hours and location is ok.

Rob Meintzer

Good service, great staff.

Jesus “Chuss” Lagunas

Had to rent a vehicle from Enterprise after an unfortunate event with a dump trailer. The service was outstanding, vehicles were clean and the manager had some of the best customer service I have experienced in a long time. Keep up the great work. ????????

Don Michael Vickers

Friendly staff, always has me prepared for drives from Fort Frances to Thunder Bay

Tom Reville

Brandon Roy and the National Rent-A-Car at the Sault Ste. Marie Airport are always friendly and accommodating. I always rent from them and would highly recommend them.

My Africa

One of the worst car rental companies in Fort McMurray. Both the two locations, including the one at the airport are very shady and never honor bookings. On two different occasions, I had a major inconvenience thanks them. First, I booked a vehicle a week in advance to go to Calgary and visit my family. And just the day before I could go and pick up the rental vehicle from them, they called me and told me no vehicle was available. Later that day, I called their office pretending to be a new customer and asked for the same vehicle they earlier told me was unavailable. Funny enough, it was available, but at twice the prize I had originally booked it for online. So in short, I came to learn they canceled my booking so that they can rent it out to another customer at a higher price. Sham of a place. Money loving people own both places, knows no customer service, save your money, go elsewhere.

Cody Schafers

The customer service was good, but whatever you do don't get their insurance, go through a broker. The cost of my rental that was quoted on the site was more than double because I went with there in house insurance.

Roger G

Have been above and beyond for help n car tire change

Kelly McKelly

The manager busts out all his options here to make his customers happy. I would know, because I've rented here more than 25 times at least. They have a great selection of SUV's and trucks.

Mirna Ruiz - Aguilar

ANDREW so rude and impolite on the phone with me when I inquire about rent a minivan with the best price ... he started to lecture me about the prices of the flight tickets how them go up and down etc etc ... he said -"to make me understand...." can this Enterprice retrain this guy or help him some how.... he is not representing Enterprice in a professional way ... I ask him to let me talk with someone else and he refused... I had to hang up .... I had been a loyal customer ... but .... ewww ... I am thinking now. My name is Mirna Aguilar. Nov 15, 2018 17:20 .... got a call from "manager" very defensive for my opinion about I do not want to talk with "his guy" as he said. He kep rolling the situation basicly justifying his guy to lecture me because he uses the same issues about the flight tickets up and down .... so he told me that he was not going to do business with me because I maintained my opinion about the disrespect and inappropriate comets of "his guy" to me. I was not expecting something different anyways from this manager since the moment he started talking on the phone with me... God bless you son. Lots of negative comments and rates I can see. The few good relates mostly to cheap prices.

Sharon Calahaisen

Friendly staff

Kevin Barbour

They were patient and helpful, well managed.

Andrew

I have rented vehicles at many locations but a few compares to the Enterprise on Mackenzie Boulevard. Great service and great vehicles. I will definitely rent again from Enterprise.

Aly Robson

Branch Manager Ash is incredibly rude! Very poor customer service right from initial point of interaction. Loved Enterprise for years, usually great service but Avoiding this location moving forward!

Luc Guignard

(Translated) Good service (Original) Bon service

Shivaraj Andelwad

Awesome service.

yadira pilco

Poor costumer service The information they give changes from person to person, I was told I was gonna get a refund for the remaining gas on the car because I didn’t get the gas tank full but when I went to drop it off they said there isn’t a refund and the only thing they can do is give me a discount something I don’t need and, I really don’t like when they don’t give you the proper info from the beginning and all they can say afterwards it’s that they are sorry and they can’t change the past. If I ever rent again it won’t be from enterprise

C DUB

You can adopt a car here.

jeff lauffman

Awful service. Took 3 days to get us a car. Had to replace the windshield when we took the car back because of a chip in the glass. Avoid at all costs.

Ayo Abdul

Always over and above in rendering customer service.

Shewchuk

Horrible service. I booked days in advance and made plans/took days off for the trip. They waiting till 15 minutes before my rental to tell me they couldn't rent me anything. Very disappointed

dcscabc Gmail

Rented a car for the weekend and after I arrived at calgary I opened the trunk and discovered a chemistry beaker in it. God knows what that was used for. This company doesn't even check there cars. Was told one rate for the weekend then was charged more.

Jessie Tanis

Sometimes very helpful but went there today with my roommate to get a car because of the flood and after 2 hours of run around left with nothing wouldn't help him at all

jay sheth

Amazing customer service from the branch manager(ash) last minute booking me and my friend went in an emergency work schedule for us that poor guy was working by himself. I was amused to see how eager he was to help us asked us to wait for few minutes so he can clean a car for us and get us. Really amazed with the customer service he(Ash) provided. Ill definitely rent from him again and recommend people to do so.

Anna Marie Kitane

We booked an SUV 2 months early so that we will get the car but when we tried to confirm 2 days before the date they say that it is not available and there's nothing they can do about it. But we got a text notification on the same day to do it early for less hustle on paperwork but when we went to there to get the car its not available, the employee gave us the manager card and said you can call the manager yourself for complains and talk to the manager, so we said why don't you call the manager and ask what ca can do for us, then he said he can't do it because the manager is on vacation. So what's the point then??? the reason why customer try to book early so that it can be reserve early and knowing there is a reservation for the said date the customer will get the vehicle he booked for, RIGHT???

Stephanie G.

This location got me a car when not one rental company at the airport had any when I landed and just wanted to get to my hotel. They got me in a car when they didn't have any available, and I am beyond thankful for them doing that for me, they deserve all the good reviews, and the car I got is pretty good. Thanks again

Dino

I was helped by Brandon Roy and he made my day! I went in hopes of renting a Jeep Wrangler for the day after reserving an economy car. Brandon was very willing to accommodate my request. He went above and beyond for me! I would recommend enterpise in Sault Ste. Marie and I will use them every time that I visit my family in the future. Thank you for the excellent customer service!

Dario Castor

Amazing staff.. I highly recommended this place.. .

KW Worx

Excellent service provided by the staff. I wasn't able to drop off the car before their usual pick up/drop off driver's last round for the day but the assistant manager was kind enough to drop me off close by my home.

Ryan Chichak

Had a confirmed rental cancelled less than 24hrs before pick-up because there were no cars available. Location was unable to process the cancellation and was charged anyhow. Only realized I was charged after receiving my statement. Was told I was supposed to have cancelled after they informed me car was unavailable. Company needs to learn about meeting commitments to customers.

Damian Mellsen

So a made a very stressful morning easy to deal with. She took care of me with options, a smile and professionalism. As a manager myself, if I had an employee like that, she would get a residency immediately. Amazing cusmtomer service.

nick haitch

I have tried to rent there a few times now. Every single time I've had problems. The most recent attempt had to be cancelled right after my reservation as the truck I rented wasn't actually available. The previous time they sent my family out in winter conditions with bald tires, putting my children at risk. And the time prior to that I reserved a vehicle in advance for a trip out of town, and got dropped off after work only to find out my vehicle again wasn't available. I spent 2 hrs waiting on a Friday evening, until after they closed to get a vehicle and was very late making it to Edmonton that night. I give up. DO. NOT RENT HERE.

Adam Wigdor

Best staff and rental place in town!

Carla Power

Absolutely amazing service! No complaints and I am a very satisfied customer!

Bobby negi

Good CX agents ..

Morgan Chisholm

Ignorant woman working the front desk, she was rude, no help and wasnt wearing a mask while driving in the truck with me

Laurie Buell

I am still waiting for my money that my insurance gave to them in June 1st of 2016 when we return back to Fort McMurray after the fire and still no money pretty pissed off

Ken Monro

Wasn't there

Bruce O'dor

I've been renting from enterprise for years and years.. love there service.. just don't like the up and down rates and that there limited to cars at times and certain hours of operations on weekends.

Marc-Andre Michon

The staff at Enterprise in Fort Frances are great. Nathan treats everybody like a friend, and never hesitates to go the extra mile to provide an excellent experience. Thank you!

Christine Pratt

My son rented a vehicle at this Enterprise location- he requested a 4-wheel drive vehicle because of winter conditions but was refused and given an unsafe Kia Soul without snow tires. The car went 100km with the traction control light frozen on and was almost blown off the road. The brakes locked when he tried to drive around the round about into the rental location to bring the car back and the right front wheel slide into the curb and bent the rim. He received a damage report for $3985.00 that included replacement of the wheel, the tire, knuckle, strut, tyrod, alignment, towing. strorage and labour. IF YOU ARE A YOUNG MAN DO NOT RENT FROM ENTERPRISE IF YOU VALUE YOUR LIFE - BECAUSE THEY DO NOT!!!!! We will dispute these charges since knuckle, strut and tyrod damage can't be explained by a lateral slide into the curb. STAY AWAY FROM ENTERPRISE!!!!

Pat H Polak

Cheapest rental in the mac

jer bear

More buck then for your bang

Azhar Cajee

No cars to rent, locals say they never have cars.

Peter Hemsworth

Thank you, good service and good vehicles.

Barkai Cheguey

Bad bad experience dont rent from that location

Andrew D

I must admit...This location is extremely helpful and have very nice staff on hand. I once had an issue with this location but it was quickly resolved when they realized how unhappy I was with the predicament.

Almir Zukanovic

The price is great, the people are very helpful. Overall had an awesome experience. Will definitely be my go to for rentals from now on!

Shelly Vierimaa

I rarely write reviews but I reserved a car at this location today and my flight got delayed, then cancelled. Just as I was about to contact Enterprise, Brandon, the manager, had called my cell phone to rearrange my reservation - incredible customer service. I would highly recommend renting with Enterprise at Sault Ste Marie airport and would definitely rent with them again not only because they stand out from the other options at the airport, but their customer service is above and beyond.

Sandra Doroudian

Excellent ice cream choices, live music on the weekend,,

Dakota Williams

Top notch staff, very helpful and courteous. Would definitely recommend to anybody as a first stop for looking for a rental. Manager is incredibly down to earth and all round decent people.

Willy Liebherr

Expensive but nice!

June Mootoo

Excellent, the staff were very helpful

Wendy Fraser

Happy customer

Abdul Haji

Very poor customer service from the black girl in the front desk an arrogant manager named Ash with no regard to the business I brought to them. I will never rent from this branch ever again and I advise others to avoid them. Very dishonest people as they rented me a mechanically unfit vehicle that put the lives of my wife, 2 kids and myself in danger. Then gave me a replacement vehicle that had a damage of which they claimed I damaged.internal investigations showed they already had that vehicle damaged and had to waive and apologize to me after putting me under unnecessary distress. They don’t sanitize their vehicles and don’t fill up the fuel. They will say just bring as it is and then charge you for fuel.

Adham Ibrahim

Overall positive experience. I've rented few times over the years, including through insurance recently. Absolutely no issue, everything as discussed. Look forward to renting again.

Ibrahim

I booked a pickup truck 3 days in advanced and when I arrived to pick it up I was told there is no truck available and they offered me an SUV instead. Super disappointing and terrible customer service and receptionist. Avoid as much as possible if you have an important trip to do.

JASON A

Just the worst. Ended up leaving in frustration and going two blocks down and using another rental agency. They're getting a great review while these guys are getting one star. If you feel like getting put over the proverbial "barrel", this is the place to go.

Aaryan

Compate to other rentals in fort mcmurray/the best service-the staff put extra effort and you notice roghtvthere at first experience.

Fredrick Ellingson

Asked for a pickup or car drop-off and they refused. When told the other location drops the car to us, the lady suggested we call them instead. Otherwise, the transaction went well.

Coedy Sidoruk

Dealt with a gentleman there that was very helpful.

Not important

I always love enterprise Fort McMurray