Reviews of Service Canada Centre (Translator)

Marcel Huebler

Nothing but positive things to say about this place. Staff is friendly, professional, knowledgeable and helpful. It's actually nice to come here because you do receive help with things. If only all government offices could be like this in town.

Chris D

You guys realize there is NO Service Canada center that answers a phone right? It goes to their call center always. You cannot contact a specific location with service Canada other than going into the office. Anyone know if these guys can inscribe to account at this location? Giving 1 star just because I hate our federal government. Staff are great.

Shanta& Rajkumar

I just visited this place first time. They have all signs and tools for Covid-19 pandemic. It was quite during lunch time. Location was very easy and straight forward for me. Very neat and clean facility. Staffs are very friendly and professional. Our work was done within 15 minutes with love and care. Can’t Thanks enough to the staffs. Parking spot is available for visitors and also for disabled parking. I would highly recommend others to visit this facility if they need to.

Kathleen Trudel

(Translated) The parking is so pocket and in addition it is paying. So, we may have to show up there, because the phone lines are always too busy and it seems that our federal officials would rather shoot themselves in the head than be forced to read mail (almost impossible to find a way to contact them by mail on their site), or do business by email. Really, very bad location, and really unfair for the citizens of western Quebec. (Original) Le stationnement est tellement poche et en plus il est payant. Donc, on peut avoir à se présenter là, parce que les lignes téléphoniques sont toujours trop occupées et qu'il semble que nos fonctionnaires fédéraux préfèreraient se tirer une balle dans la tête plutôt que d'être obligés de lire du courrier (presque impossible de trouver le moyen de les contacter par la poste sur leur site), ou de faire affaire par courriel. Vraiement, très mauvais emplacement, et vraiment injuste pour les citoyens de l'ouest de Québec.

William Calhoun

Everything is OPEN Now , YOU are the only ones that don’t work !

Christie

Went in to apply for my passport. It was the middle of the day on a Friday in November. There was no wait and they were friendly and helpful.

250gr express

(Translated) Very good services, good work team, smiling team ... I was satisfied ???? (Original) Très bon services,bonne équipe de travail,équipe souriante... j'étais satisfaite ????

Nkoh Donald

It's good

Béatrice Germain

(Translated) A quality service, very fast and a pleasant welcome. My agent, Rosalie, was a great help, appreciated efficiency and impeccable professionalism. (Original) Un service de qualité, très rapide et un accueil agréable. Mon agente Rosalie, fut d’une grande aide, d’une efficacité appréciée et d’un professionnalisme impeccable.

Donnie Munn

When I go to the Web page it tells me that you are opened, as of now (15:02) and when I call the number, the recording says you are now closed and your hours are until 5pm. A very poor service for a government office of your stature.

Identité Remarquable

(Translated) Clear and airy. Courteous, professional and prompt staff. Paid parking, but possibility to park in the neighboring streets for 120 minutes. Since the service is fast, it is good service. (Original) Clair et aéré. Personnel courtois, professionnel et rapide. Stationnement payant, mais possibilité de se garer dans les rues voisines pour 120minutes. Vu que le service est rapide, ça rend bien service.

Natasha Saunders

Issues with my clame. Have been calling for the past 2 weeks. Either my call gets dropped (after bring on hold for over an hour) or I can't even get through due to high call volume.

Connie Burton

Nobody should have to drive, and hour out of there way to a different town, just too apply for a passport. Worst service ever, disrespectful, ignorant ... Perhaps, Parry sound staff needs some training Thank you to the staff in Bracebridge, for making it very easy.

Dorian Dwyer

I've been trying to get an access code for over a week. So I can see the progress of my claim. I've spent hours on the phone, been to our local office twice. What are our tax dollars going to? Why can't I speak to a human being for maybe 3min to get my access code? Is that to much to ask for. Everything has not been fast tracked and streamlined Mr. Prime Minister. This is bulls#!÷

7838935498 Raj Singh

Thanks

Dylan Bond

(Translated) Very friendly staff. I am pleasantly surprised! (Original) Personnel très sympathique. Je suis agréablement surpris !

Sélène

(Translated) !!!!! Closed due to the covid please specify !!!!!! (Original) !!!!! Fermé à cause du covid merci de le préciser !!!!!!

Aneta Bemister

The best service I received

roger munyaneza

Customer care is excellent

vishal bawa

The staff here is great and helpful.

Soumen Halder

Service is good. Just like I used to get in Edmonton. No complain about that. The location was confusing for me. I google map was telling me that I have arrived but I couldn't see it from Manning Avenue since it's behind a apartment building. So if someone is going for the first time, don't expect to see it beside road.

Dario Priolo

I was pleasantly surprised by how well this office was run and the professionalism and friendliness of the staff. I had a unique situation and they went well above and beyond to solve my problem. Also, my French is terrible but I received service in English with no problem or attitude whatsoever.

Yassine Driss

(Translated) Worst phone service ever seen !! Waiting time greater than 2 hours. (Original) Pire service téléphonique jamais vu !! Temps d'attente supérieur à 2 heures .

Blaise MADIEGA

(Translated) Very satisfied with this service !! (Original) Tres satisfait de ce service!!

Rose Schreyer

I have a simple question but there is no phone number for this location. Seriously people it would hurt to answer a phone?

Jean Pageau

(Translated) It's ok as service. (Original) C'est correct comme service.

Chantal Anctil

(Translated) I thank Mathieu and Marie-Ève for their excellent service and professionalism ... (Original) Je remercie Mathieu et Marie-Ève pour leur excellent service et leur professionnalisme...

Dany

(Translated) Please advise that you are not open these days, instead of making people move for nothing !! ???????????? (Original) Merci d'aviser que vous n'êtes pas ouvert ces temps-ci, au lieu de faire déplacer les gens pour rien!! ????????????

Craig Ireland

Masks are required and sanitary.

Christine Blundell

EI Sick benefits is exhausted. I'm off work with severe ankle injury. Receptionist explained mathamaticaly that my 10 years of working was my 15 weeks of benefits. That's all you pay into it. I told her she made me feel bad by saying that, she stsrts telling me ahe been there, single mother and everything. What does that have to do with me being incapable of working due to injury? She was mad. Her neck even turned red. Very unprofessional and not so nice. Poor service! She should not be working there.

Lo Quintas

(Translated) Excellent service. I sent a message for an appointment on the Services Canada site and I was called the next day. I was given an appointment at this place for the next day. Very courteous staff. Excellent sanitary measures. We are well guided in the building. I received prompt and pleasant service! (Original) Excellent service. J'ai envoyer un message pour une prise de rendez-vous sur le site de Services Canada et on m'a appeler le lendemain. On m'a donné rendez-vous à cet endroit pour le lendemain. Personnel très courtois. Mesures sanitaires excellentes. On est bien guidé dans la bâtisse. J'ai reçu un service rapide et agréable !

Madame Minou

(Translated) I hate to live in the street thanks to your incompetence. 4 months and still no help. Unbelievable. (Original) J'ai hate de vivre dans rue grace a votre incompétence. 4 mois pis toujours aucune aide. Incroyable.

Denis Masson

(Translated) Everyone is nice (Original) Tous le monde sont gentils

Amanda Figlarska

staff was really nice and helpful

Greg

(Translated) Very courteous agents, excellent service, the star minus is for the security guard at the entrance who thought he was a cowboy .... (Original) Agentes très courtoises, excellent service, l'étoile en moins est pour l'agent de sécurité a l'entrée qui s'est pris pour un cowboy....

kevin de chantal

Awesome!!

Michael Holmes

So unhelpful! Was told by the Edmonton Passport office that my wife could change her name on her passport at this office. After multiple trips to this office, telling them that the Edmonton Passport office was saying this function could be performed, was told by this particular office that no they could not do this. The rationale given was that my wife's passport needed to be within a year of expiry, hers was 1 year and 1 week ... The arbitrary nature of this roadblock is as baffling as it is frustrating. All this office could suggest is to drive to Edmonton, or wait. What was nice was that they told us if we waited she would not receive her passport back in time for her next flight out of country. Service Canada moto, "We're not happy until you're not happy"!

Bailey Shears

Spend hours on the phone waiting for someone to answer, which never happens.

Rick Johnson

Great service and very helpful! Thank you.

Annette Sichamba

Extremely helpful.

Carly Barnes

We had a very unpleasant experience. My husband needed to get his passport renewed in a rush because we were going on vacation within a week and we didn't realize it had expired. We realized we had to go to Toronto to get it done, but we wanted to stop into our local Service Canada to speak with someone in person to make sure we had all the appropriate paper work before we drove the 2 hours. The woman we spoke with was rude and intimidating for no reason. She made us feel like we would be 'lucky' to get an express passport process approved because we were driving and didn't have a plane ticket to show our reasoning for the request. Also she was generally rude and unpleasant. We got to Service Canada Toronto and the representative was very nice. To put a rush on the processing was not a big deal at all. We had to pay a fee which we expected and that was that. We had an extremely worried and stressful drive for nothing. Very bad experience, not impressed with our local office. Customer service and being a nice human being goes a long way.