Reviews of Jaguar Waterloo (Translator)

alex hanlon

Colt's a really nice guy, and he's very patient with a lot of my questions.

Julie Ann

The cars were beautiful and the place shined clean. If they gave one away to a Veteran I would take one but otherwise I could never afford one of these babies. But when I walked through there I was breathing heavily and afraid to touch. Simply breathtaking cars here. Omg. Maybe someday in my dreams. If God could buy a car it would either be one of these cause they are Godly or a Caddy. Driving with style. Top notch here.

Steve Pawelko

My beautiful new Jaguar F Pace. Many thanks to all at Jaguar Waterloo

Raj Charran

My first experience with the waterloo dealership was last year my wife and I booked an appointment to test drive the f pace when we arrived we were made to feel disregard and disrespected and was told that we cannot test drive the test car on the lot. So we went to another dealership and made our purchase where we were treated like a customer should. Now we are trying to book a service appointment for our vehicle which we were told can be taken to any dealer. And the waterloo dealership is to lazy to even return a phone call. It's been 4 days since I spoke with them and was told that they would call me back! I am appalled that jaguar would let these people represent the brand in this deplorable manner! Shame on you Jaguar Waterloo!

Kyle Becker

Definitely way better than BK! Previously this dealerships reputation confirmed the rumours, however the changes under new management are easily noticed, these guys know what they're talking about. Reading the reviews, yeah sometimes the phones are busy and tough to get through, but they always return my call and address my needs with urgency. I am relieved to no longer have to commute for service. Keep up the good work

Dan Wightman

Great dealership and awesome vehicles!

Priyantha Kumara

Contactless service is available here. Professional and friendly staff.

GDP

Always a pleasure dealing with these guys, my first experience with the brand , (2015 XJ) has been outstanding. I was hesitant making the change from Mercedez, but have not been happier since. Rob Lee and Jon Schmidt made the purchase experience more like a meeting with friends, by actually listening to what I was after, and delivering everything and more. I am very in tune with my car, and after I was out of the break in period, Mark and Dan in service worked with my concerns and treated me like one of their own. Now it's like driving on a cloud. Not to mention how clean it was when they were done! Truely amazing.

John Riexinger

Awesome team awesome store

Emily Phillips

Whenever I visit the dealership I am greeted by friendly staff who are considerate enough to inquire about my wellbeing and to pick up topics of conversations that I've had with them in the past. Any technical or mechanical concern that I've had has been promptly and astutely dealt with by the superior team of Technicians and Service Staff, and I've yet to have a question go unanswered by the knowledgeable Service Advisors in the back. I am able to rest easy knowing that my concerns are shared by the staff at Jaguar Waterloo, and I have peace of mind knowing that they have my safety and best interest at heart. For this reason, I will continue to seek maintenance from this dealer alone, despite living nearly an hour away. Thank you!

Spencer Gill

You offered less than 4k trade in on a vehicle worth over 10k. You tried to take advantage of someone because they were eager to purchase. Unfortunately she wasn't as dumb as you thought, knows the value of her vehicle, and will take her business elsewhere. You lost the deal and she truly felt insulted, when she was literally ready to buy a 70k vehicle. I can only imagine how many eager buyers you've taken advantage of. What a joke.

Scott Mitton

The parts department provides incredible service. I own an older Jaguar and truly rely on their expertise and willingness to go the extra mile to ensure I am satisfied and am educated. A special thanks for Jacek Kieca. He has found some hard to find items and data for my car

sierra Faria

You made me miss a day of work to drive my dad to work so he could pick up his car when he got off as he’s works in Waterloo anyways just to at the end of the day tell him his car isn’t ready when you told him it would be ready today so now I also have to drive 40 minutes away again to pick him up and miss another day tomorrow. A mistake is a mistake sometimes things aren’t ready on time but for a luxury car dealership such as yourself it is surprising and disappointing that you offered nothing other than “sorry it will be ready tomorrow.” A “reputable” dealership such as yourselves should rectify your mistake. Very disappointing.

JULIAN ELLUL

Absolutely one of the best sales experiences my wife and I have ever had. We totally recommend dealing with "Ben Adams " he was honest, knowledgeable and willing to go above and beyond!

The Art of Wealth

Have had a few great experiences with their service and sales departments...

Emil G.

Best Dealer Ever!!

Yi liu

Colt was a true friend throughout the entire process it was a pleasure working with him and the dealership on our new vehicle!

Tom Shirly

I've been coming here for a few years now for service on my vehicle and the service has always been great so great in fact that the salesman Colt and his Manager Rui convinced me to upgrade! I love the vehicle, thanks Jaguar Waterloo

Brian Makenzie

I ended up dealing with 2 salespeople Colt and Brad and they both were fantastic and very knowledgeable. Thank you both and I look forward to seeing in the future.

andrew hung

The reviews were right and Colt truly exceeded all expectations! Thank you!

XI LI

Range Rover and Colt are awesome

Timothy Er

We are the University of Waterloo EcoCAR Team (UWAFT), and we are building a custom hybrid vehicle, which uses the rear electric drive unit from the I-Pace. Jacek and his team at the part department have been nothing but helpful to us with support for integration of this unit. Not only are they kind enough to give us a small discount on the parts we buy, but they took the time to help us with technical support as well - as an example, we needed a torque spec, which is listed in the service manual not available to the public. Thanks to Jacek, we were able to tighten the I-Pace Motor mounting bolts to our vehicle, following the official JLR torque spec. I can't recommend JLR Waterloo enough and UWAFT greatly appreciate the partnership!

Apurva Patel

Went to get a proper quote and test drive on an f type R early 2018. No test drive and no budging on price.....instead manager tried to set up a tentative sale despite me telling him I have to run it by the wife. His answer. ..you can cancel in 'x' amount of time if wife disagrees....but that never happens with pushy sales people. So instead of negotiating on price, he tried to push the car on me at list price. Bought an f type svr from Montreal for a great price and deal with a straight up honst salesperson. Would not recommend this dealership....totally used car sales mentality from the 90s

Mike Hicks

Sometimes difficult to get a hold of someone in the service department, but once you do, they offer an exceptional level of service.

Yang Sunu

Colt is professional great service

Monique Hanlon

Absolutely loved the service provided by Colt he was amazing!

LISA ROWLEY

5 stars isn’t enough for the service Waterloo Jaguar Land Rover offers. Dan and Andre are always honest, fair and great to deal with. Keep up the great work!!

Yin Tan

Greg was professional and easy to work with . Colt was stunning at showing the vehicle!!!

Ru Yiu

Colt was able to accommodate and translate which was greatly appreciated! Great customer service!

Mia Xi

Love my new Sport, Colt!

Yi Wan

Colt went above and beyond to ensure it was an amazing experience! Thank you Jaguar Waterloo!

Ihab Abdelmaksoud

Beware of them changing the Bill of Sale in the last moment and pushing you towards adding a 5th year warranty and taking away features without telling you. READ your BOS in detail before you sign, and don't trust them what so over, or just go to another dealer.

chen lon

Colt was great! Thank you!

Martin Duncan

The service and sales departments here are by far the best I have ever dealt with. My service was done in less time than was predicted by people that were very knowledgeable and extremely helpful. The sales department gave me all the information on several different models without trying to steer me toward any particular model. that proved to me that although they want to sell cars, they wanted me to make the decision for my needs and just by the cars that they wanted to move. When I by another vehicle I will definitely be back.

Rodney Hanlon

Thank you Colt, the family and I couldn't be happier with our purchase!

Matthew Connor

I am very satisfied with my new XE and especially the service provided by their salesman Colt.

Nicole Abriel

Amazing dealership!

Vimal Priya

Absolutely Awesome Service Department. Thank to their Fixed Operations Manager Dan Wightman !!!

Raine Wilson

The worst customer service I have ever received. I will never use this location again. The "No-Service" Department do not return your repeated calls. My car has been at the dealership for service for 14 days!!! I would have posted zero stars, but you can't post unless you at least press one!

Brittny Ko

Colt made my families visit a relaxing experience. He was kind and very courteous and even brought the car to our home! The service he provided was above and beyond, very impressed!!

Yi Liu

Love the new car! Thank you Colt!

Adam Hargreaves

We purchased our Jaguar F-Pace from Jaguar Waterloo last Summer and had an amazing experience. We live 2 hours away from Waterloo, but I was in touch with Colt K. via email beforehand. I let him know what I was looking for and he made his recommendations. We arranged a day/time to meet and I ended up purchasing the same day. He was transparent and pleasant to deal with. My wife and I have a baby on the way and he shared stories of how Jaguar was the right fit for his own family. Thanks Colt and Jaguar Waterloo for the great experience - we love our Jag!

Dan Barr

They've always been friendly, with great service, obviously, given the types of cars they work on the price is a bit higher, however it isn't unreasonable. The customer care and attention to detail ive experienced justifies the premium

Xi Zhang

Colt was super helpful and even drove the vehicle out to me! Thank you so much!

Jay Yu

This is my second vehicle I've bought from Waterloo and I have to say it was an excellent experience again. Thank you Colt and Rui for the amazing service!

Keith B

Excellent to deal with. Very professional.

Pearson Exotics

Would give zero stars if I could. I was on hold for over 5 minutes with no answer from the sales department. I guess they are selling too many cars! UNACCEPTABLE.

Hongbo Wang

Ask for Colt he will help you best

Ne Bahl

I walked into Jaguar Waterloo after being to numerous other high-end dealers in the area and the service I received from Colt and Rui exceeded all expectations and the family and I are extremely grateful for the professionalism and patience we received in our purchase. Thank you guys and I look forward to seeing you for the next one!

Brady Vibert

The sales and service team at Jaguar is excellent, and willing to help in any way. Sadly, the parts department could not help me, but they were able to point me in the right direction.

Sandra li

Great time great people. Colt, Rui, Kirsten were phenomenal!

Ziha Qui

Love the new car and great experience! Thank you Colt and Rui!

keqiu Lu

Colt made the experience easy as he drove to Toronto to make the deal happen and we love the car! Thank you!!!

Zhuo xie

I don't usually leave reviews but Colt drove the vehicle to me in Toronto on his day off to show me the vehicle, I was very impressed with the level of professionalism and dedication. Love the new vehicle! Thank you Colt and team.

Yenny Chuo

Colt is the best! I highly recommend him!

Ron Daemen

Almost 3 weeks ago the engine light came in my Jaguar XF and fault code P0172 was present. I took it in for repair. The diagnosis indicated a faulty O2 sensor and had to be replaced. That sounded very plausible to me and the sensor was replaced. Financial impact: $634.50. Next day, engine light on and fault code P0172 present. This time is was an MAFT sensor. Not really understanding what that was, I gave approval for repair. Financial impact: $537.00. When they took it for a test drive after the repair, engine light came on and the fault P0172 was present. The diagnostics device now indicated the PCM had to be replaced. Estimated cost: $3738. This was the point in time when I stopped repairs and I picked up my car. Now 3 weeks later I have NO fault code and NO engine light on. It appears that the PCM has been reset during service because the battery power had been removed. Nobody from Service mentioned this me. However, the PCM reset cleared the fault and if I would have approved the repair for a PCM replacement it would have set me back for a total amount of $4909.50 plus HST ($5547.75) for the whole repair. For a rate of $170/hr, I expect a bit more in-depth analysis and good advice than just following repair activities that a diagnostics device indicates. If I would have been informed that the diagnostics device indicated a PCM replacement but the PCM had been reset and that I should keep an eye on it for now and come back if the fault would show up again, that would have been a totally different story and would maintain my trust and respect in the dealership. On the invoices it states that 100% satisfaction is their #1 goal. Well, in my case, I think the O2 sensor was indeed faulty. The MAFT sensor replacement ($606.81 incl HST) was clearly a total waste of my money and had I approved the PCM replacement, I would have paid another $3738 plus HST for a most likely unnecessary repair.

Gurbeer Singh Jatana

The best place to shop your vehicle from. Staff is so very Helpful Curteous and ready to serve you. Service people inform you each and every detail of work done on vehicle. Mr. Andre the service manager is so helpful in case of any need. Since I have got my vehicle never had issues with service staff or sales people. Mr. Rui thank you for your service and help. You guys are number one.