Reviews of Connect Hearing (Translator)

vincent wong

Great at giving hearing tests and giving advice on hearing devices, but they drop the ball when it comes to price of said hearing devices. Costco is the place to go to buy hearing aids

Denise Cormier

Knowledgeable, kind, on time, friendly office.

Larry Watson

I went to this office for a hearing test. Dr. Rose Kalathottukaren was very helpful. She took time to explain possible causes of my problem and provided valuable recommendations. I highly recommend this place.

Og Ramos

Extremely knowledgeable and helpful. Explained exactly what the hearing aids should do and they are great.

Rose Thomas Kalathottukaren

My in-law went there for the hearing aid and he was very happy with the product and service (special thanks to the receptionist Alison!).

Joseph Fernando

Very friendly and talented staff, both Jessica and Suzanne were a pleasure to deal with. It was my first hearing test, so everything was explained, the test itself went great. The results were explained to me in a manner i could understand. In my case a Drs consult was necessary, and was handled right then and there. Very good experience, don't hesitate to give these folks a call.

Kent Dalton

Suzanne is extremely knowledgeable. She takes her time to make sure clients receive proper service and understand what is going on. I took both my parents into the Montgomery (16 Ave. branch) and they received excellent service on every visit. I highly recommend Connect Hearing and Suzanne in particular to provide you with all your hearing care and needs.

Keith Chan

Thanks and its great to go to the place like yours for great talk and information and great supply on parts - like the service and smiles! thank you ladies!!!

Laurie Brockman

Outstanding service and care. Sarah is exceptional! It has been great dealing with everyone.

Chris Chung

Just had my annual "tune-up" with Heather in the Bowness location. Is so great to be able to get re-tested and be able to ask questions important to me - really appreciate the staff and service - always leave having learned something new about hearing and listening - highly recommend. Bob

Richard “Rik” Hepner

Very good service for re-adjusting the hearing aid for my mom.

Timary Cheung

My experience at the Airdrie Store was absolutely without question great ,Both Heather and Shannon are very good at their profession, Heather was so helpful and under standing of my problem , I can only give them number one and first class operation. Plus the place is so clean and bright and the atmosphere is warm and welcoming.Thank you I will certainly recommend you to all my poor of hearing friends.

john schmidt

Apparently they do not specialize in resound hearing aids

Jennifer Bertoldi

Rose is more than "TEN STARS" always explains things so that I the client can understand what is being accomplished, and how. Rose has a very positive, understanding, attitude, and the well being of her clients are very important to her. Rose I have recommended you to my "Friends and Family". A VERY BIG THANK YOU! but what are all these strange things that I am hearing now, that I have not enjoyed for years? Thank you. Walter

Steve Wong

Wonderful, professional and attentive staff. They came highly recommended by another customer and I am also very happy with the quality and service they provided.

Harvey Sekhon

I have been working at BRH for more than an year now, love this place for the values they support!

Bob Askow

First Let me thank all the staff at this location. Second...many many thanks for the tremendous professionalism in which Lucy handles us patients. Thirdly....A special thank you to Helena...for the method in which she helped me when I was in the States.....(Could not get service there)

Catherine Somani

Excellent service ! They are very professional and kind ! Thanks for everything !!!

George J Hunter

Dr. Rose is the best . She is so nice and helpful. I strongly recommend. Alison is a very nice and beautiful reception. Thanks all for help.

Gord N

Wonderful staff and doctors. Very open and helpful. The doctor that did my test was very informative and answered all of my questions.

Rory McAlduff

With a cozy office environment and friendly welcoming staff, our first visit to a hearing specialist was very informative and educational. Although our session went over the scheduled time, we were provided the necessary tools in which to make important hearing health decisions. We felt that our questions were addressed and that our needs were met.

Apple Chan

Dave and Doug were very knowledgeable and provided excellent customer service

Dave Mah

My visit had me nervous but the office is very cozy. I was offered my preferred beverage and then greeted by Dr. Lee. He was very nice, explained all the testing what and why and answered all of my questions. Thank you

Paul Morris

Heather made the experience of my first hearing test pleasant, thorough, reassuring and professional. I was treated with the utmost courtesy and kindness by all members of the staff and would recommend this location to anyone who needs a hearing test that they can trust.

Cam Collingwood

All the staff at Bow River Hearing were very friendly and professional. Tracy was the Audiologist who did my hearing test. She went above and beyond with my testing and completing my report for the ENT specialist I was going to see. She was very personable, knowledgeable and professional and informed me about many things about my ears/hearing that I had no idea about. She also stressed the importance of getting family members to get their hearing tested as well. Thank you Tracy! I highly recommend you go to Bow River Hearing!

Ken Billups

Hearing audiogolist lacey and her supporting staff at Bow River Hearing have made this the best experience ever. She is wonderful, caring, patient and professional. I would recommend Bow River Hearing to anyone who is looking for a hearing aid. Thank you so much!

Carlos Mancia

Up until just recently, I have had the great pleasure of dealing with Lori, Nikki, and David at Bow River Hearing. Lori's customer service is second to none, and I have never felt better served than when in her capable hands. David's knowledge is wide and abundant. Nikki is friendly, smiles easily and is a pleasure to do business with. It is easy to see and sense that they are a Customer Centric organization, and give their customers great value, in equipment, knowledge and customer service. (They got great candies too). My departure as a customer was due simply to convenience for me based upon where I work and live, but given the opportunity I would not hesitate to deal with them again. 5 Thumbs up.

omar A

Well attention and service through my appointment.

Sandra Park-Benstead

I went to Bow River Hearing for my first ever hearing tests Doug was very professional & made me feel at ease. The facility was clean & modern & I didn't have to wait. I highly recommend them ????

Milan Viher

Bow River Hearing accomplished in 2 appointments what my original clinic could not accomplish in over a dozen appointments ! Here's my story... I've had hearing loss in mid and high frequencies for quite a few years. Over that time I learned to compensate by lip-reading, also called speech-reading. As long as I could see the person's face, I could hear what they were saying. (And I used closed captioning on the TV.) As my hearing loss worsened, these adaptations weren't enough. Listening with my full concentration and lip-reading to fill in the blanks was exhausting and I still had to ask people to repeat themselves or speak more slowly. So, I decided to get hearing aids. I went to a clinic recommended by the ENT that I saw years before. The clinic recommended Phonak hearing aids which I bought. Unfortunately, the hearing aids did not improve my hearing. I could tell they were on but there was very little improvement in volume or clarity. I returned to the clinic many times over the following year but the adjustments made little or no improvement and the audiologist said I should get new hearing aids. I thought there must be something more serious wrong with my ears so I asked my family doctor for a referral to Alberta Health Services audiology dept for a hearing test (which is a free appointment). The conclusion from the AHS audiologist was that my hearing aids just needed adjusting. I also called Phonak, gave them details from my AHS audiogram and asked them if I had the correct hearing aids for my hearing loss. They said yes. So, back I went to the original clinic and had my hearing aids adjusted again. Not much improvement so I returned several more times for more adjustments. At each appointment the audiologist tried to sell me new hearing aids. But, based on the AHS audiologist and the Phonak rep I talked to on the phone, I didn't need new hearing aids, I just needed my current hearing aids adjusted. This situation was very frustrating. I had almost given up hope on ever hearing properly. Then, someone suggested Bow River Hearing on 16 Ave NW. I thought it might be worth a try so I called them for an appointment to adjust my hearing aids. Right away, at the very first appointment I was impressed with the hygiene precautions David, the audiologist, took with my hearing aids. (My old clinic never cleaned their hands before touching my hearing aids or my ears.) David also took the time to ask key questions and explain things to me. He adjusted my hearing aids but, they did not seem to work any better. So, I went back for a second appointment. It was at this second appointment that the miracle happened. It turns out, the computer program that the original clinic installed in my Phonak hearing aids was NOT the specialized Phonak program. So, the sound quality was poor and the adjustments made little difference. At the second appt, David replaced the original computer program with the specialized Phonak program. Immediately, I could hear clearly. Wow! In fact, I'm tempted to ask him to turn them down a bit. So, if you're not getting good volume and clarity out of your hearing aids, or if your clinic is pressuring you into buying new hearing aids, I strongly recommend you make an appointment with David at Bow River Hearing. He's got the expertise to investigate and try different solutions so you can get the most out of your current hearing aids. David accomplished in 2 appointments what my original clinic could not accomplish in over a dozen appointments !

Les Daniels

David goes above and beyond in finding the best solution to your hearing needs.

Pawan Sidhu

The staff were all really welcoming, I met with Heather who was super helpful and seemed genuinely excited to be able to help me. Would definitely recommend these guys

Lauren Hoover

My wife was selected for a complimentary hearing aid by the team at the Bowness location. The service and people are amazing, they were very thorough and spent as much time as needed to answer all of our questions. So far the hearing aid has helped immensely for both my wife and myself, it's nice to not be repeating myself all day, and my wife loves being able to hear from both sides. Overall a Fantastic experience.

Ian Falls

Excellent service, very knowledgeable, very professional. Warm, friendly and efficient. I dealt with Heather and was very pleased.

Margret Johnson

Really great staff and Heather goes out of her way to make sure that everything is set up and you are happy with your hearing aids. I would recommend them to anyone needing hearing aids.

Brian Kuny

My experience at Bow River Hearing was exceptional. Safe, informative, fast, efficient. Tracy was an absolute pleasure to deal with, and made me feel very comfortable with the process of getting my ears cleaned out. I can hear again! I would highly recommend Tracy, and the rest of the staff at Bow River Hearing.

Bill Moskwa

Patient focused staff combined with supportive management have driven this company to become one of the leading providers in hearing aid solutions. Staff here will go the extra mile to achieve customer satisfaction. I would't hesitate to take anyone in my family here for hearing difficulties :)

Paul Hiyong Byun

This place was very professional and efficient. My appointment was on time and throughout the whole process the service was fantastic Highly recommend.

E.Heather A Russell

Thanks Lacey and the people at Bow River Hearing for the information session.

Ken Taylor

I have nothing but praise for the staff at the Bow River Hearing Centre. From Zar’s pleasant greeting and assistance when you first walk in, to the professional, thorough, understanding, and patient service from Lacey. I am just in the testing phase for my hearing aides and greatly appreciate the service provided by Bow River Hearing Centre. Thank you so much.

Sven Hansen

Jonathan and his team were very helpful in finding a remedy for my irritated and itchy ears. I had seen a doctor whom suggested I use any moisturizer but that didn’t take away any of the itchiness. I turned to Bow River Hearing and found that the team not only specializes in hearing equipment, but is also knowledgeable on all aspects of the ears. They promptly found a topical skin serum for my ears that helps with the dryness, irritation and itch. I am very happy for the efficiency of Bow River Hearing and highly recommend their services.

Brett McKechnie

Bow River Hearing in Bowness has a very caring and helpful staff. While visiting Calgary I needed some help with a problem with my hearing aids and they welcomed me to the clinic and solved the problem quickly and professionally. I highly recommend this business.

Robert Bates

My boyfriend got a free hearing test few months ago, staffs who are working at there are very nice and friendly, they are also professional and patience to the customers. ????

Petra O'Neill

Sarah Grund did most excellent work with me this week. An upgrade to my lates pair of "magic ears". Sarah, Alison & Heather are keeping up a wonderful tradition ... almost 2 decades, for me, when David's Mom was tuning in my ears. Keep up the good work, eh ... Bruce

Jack Kushner

My moms hearing has gotten worse lately and she was nervous / scared to go see anyone. After reading some reviews we ended up seeing Prabh at Bow River Hearing. Prabh was knowledgeable friendly and very attentive. She made my mom feel comfortable and answered all her questions. I'm glad we chose Bow River Hearing and got to see Prabh, will definitely be recommending to all family and friends. Thanks for the A+ service Prabh!

Peter

Took my grandfather here a few weeks ago for a hearing test and to be fitted for hearing aids, after seeing very good reviews for the place. Dr. Lee was very helpful about the whole process, explaining each step to us and answering any questions that we had. Once the hearing aids were ordered, they arrived quickly, and we were able to get a follow-up appointment to have them fitted. Dr. Lee very clearly explained the full process about cleaning and maintaining the hearing aids and it never felt like any steps were being rushed through. He has a great manner with elderly patients as well, making them feel comfortable despite any concerns they might have. The admin staff was also very quick to get back to us with any questions he had, and to book appointments. A really excellent experience overall, and the hearing aids have helped tremendously with my grandfather's quality of life.

Douglas Berquist

Great service

Reg & Diana Chambers

I love it and the great service

Bruce Bembridge

I have been a client at Bow River Hearing for 18 months, and am totally happy with the service they provide. On a recent visit, I was having problems in certain situations hearing people. That's all David needed to hear and he did a total reassessment of the settings in my hearing aids and I am even more ecstatic now. There is nothing worse than being in a crowded room and you can't hear anybody. Thanks David and crew at Bow River Hearing for improving my quality of life.

Jade Max

Rose has been great!! In the initial consultation and follow-up meetings she always answers my questions clearly and fully. She is friendly and helpful at all times. I have no hesitation recommending Rose and Bow River Hearing for their excellent service.

Nemanja Pavlovic

Alison and Heather were both supportive, kind and I had a great experience. Thank you

Walter Potter

Seven and a half months into my hearing aid experience, and still a very happy customer! My family has greatly enjoyed a more "present" father and husband! Have found the rechargeable battery system a very workable daily routine and have experienced the stress free advantage of not wondering if my aids will have full power for a full day! David, Laurie, and the whole team at Bow River are delightful and have given the best of service in consultation, installation, and follow-up care! I am truly a satisfied customer - amazed at God's gift of hearing and the skills of professionals like David and team who so ably keep that gift of hearing alive!!! Very gratefully, Peter

Peter Munnings

Lovely environment from the moment you arrive. No waiting, and Sarah made my visit welcoming and calming. She was so very clear thru the assessment and made me feel very informed throughout my visit. The assessment left me understanding exactly what my condition was and what I could do to resolve my issues. Then offered clear descriptions of products and how they were going to help in a variety of situations. Thanks so much Sarah, I’m not so nervous about my hearing any more and now I have options for the future.

TUSHAR DESAI

I enjoyed the whole process. I got a hearing test and then hearing aids and was delighted by the staff.

cecil keefer

Thanks Brooke & Shannon for recommending me to the tinnitus seminar. It was very informative. Can't wait to check out some of the different topics you offer.

Bob Miller

I cannot say enough about how Amazing the service was at Bow River Hearing. I wouldn't even call it service, because to me it felt like I was family. As soon as I walked into the office I was greeted and asked if there was anything they could get me to eat or a snack while I waited for a few minutes. Now I've been to MANY doctors offices and different specialist appointments over my 27 years, and I've gotten good treatment, but this was different. Something about the welcoming and how they treat you, set them apart from all the others. While I waited I had a snack and a drink and I was sitting there amazed. It was an instant feeling when I walked into the office that I just can't explain. When I went in for my appointment I felt like I had already known them because they made me so comfortable and feel like I was family. They explained everything as they went, answered all my questions and said they want to do the same for me as they would for their family..as in take the best care of them and get some answers for the concerns I was there for. From the moment I walked into the office, til the moment I walked away..well and after haha..I was stunned and amazed. I would recommend absolutely everyone I know to go to the same office if they were to have some hearing concerns or even just need a hearing test for work. Absolutely Amazing!!

Ann Brain

I phoned Lori and made an appointment for the first available time slot to adjust my hearing aid with David. My family and co-workers had encouraged me to do so because I was increasingly hearing the words in conversations and meetings but not understanding everything discussed...I was missing bits and pieces-not good. I hadn't seen David since about 2011, he explained that he had a new approach...WOW! He spent about 2 hours on me: made have lunch with him, thoroughly retested my hearing, explained everything-made sure I understood ALL MY OPTIONS. Honestly, I arrived quite pessimistic, my hearing had taken a drastic turn for the worse...when I left, my frame of mind had done a 180 degree turn to "fairly optimistic", for my situation. On the drive back to work, with my freshly adjusted hearing aids, I heard all sorts of sounds that I'd not heard in a couple of years! I highly recommend David and the staff at Bow River Hearing! Their new approach made me feel like I was getting professional advice from a family member...AWESOME! D.R.(Dave) Mah

Xi Chen

Very kind and welcoming staff. Prabh especially was very generous and helpful. She was able to translate everything in Punjabi for my grandpa leaving him very satisfied with the service provided.

D G

David and Prabh where very helpful and professional when explaining and adjusting our hearing aids and answering all our question.

Sallie V

David was able to provide a clear and very understandable explanation of the hearing test process, the test results and way forward. At present I have new hearing aids and am learning a lot and expect to learn significantly more. The devices I am sure can be purchased at many places but it is the on site and remote support described by David that convinced me to purchase at Bow River Hearing.

Helen So

Visited 27FEB, 2017 morning and was serviced very well. Explained the results in detail with remedial options. Guided me for getting financial assistance.

Muna Qasem

I have never had a hearing test before. This was a comfortable experience for me. Staff were friendly. Suzanne administered my test, and talked me through each step, what they were looking for and why. My results were explained to me thoroughly. I would recommend them.

joy McKinnon

lucy and Helena gave very caring and professional service. A much better experience than some other hearing places I've been too.

Tam McBride

I visited Bow River Hearing (Bowness) a week ago at the recommendation of my Doctor regarding a case of tinnitus, and was thoroughly impressed by the level of service at this clinic. I met with David and he provided such a wealth of information regarding tinnitus. I left feeling reassured that this is something that is curable, and will eventually go away. Although my case is very mild, I also opted to get a hearing evaluation done and was glad I did. My hearing is still relatively good, but David provided excellent recommendations -- based on the test results -- on how I can preserve my hearing as I get older. He gave me lots of tips for preventative maintenance, which were very insightful. I am still relatively young (under 40), but I would recommend anyone to get a hearing evaluation done, regardless of age, to know how to preserve your hearing. I would definitely recommend this clinic to my friends & family. David was pleasure to deal with, and also the receptionist, Jessica. Both were very easy to communicate with.

Hillory Regular

Several months ago, my husband got frustrated with me and demanded I get my hearing checked as I was asking him to repeat himself constantly. My doctor referred me to this branch of Bow River Hearing where Laurie and Karen, both super friendly and helpful, took care of me every step of the way, supporting me through the process of the exams. I was recently the recipient of the "Gift of Hearing" program; a program I had no idea they even had! The audiologists recommend patients and a lucky few are chosen for the gift of free top-of-the-line hearing aids. From testing, to selection, to fitting, the team at Bow River hearing has made this a very positive experience - being able to hear again, after not realizing just how bad it was, is simply wonderful!

Natalie Ross

Excellent on time appts. and great staff. Brooks was very professional in her attitude and very proficient and knowlegeable. Always happy with Bow River Hearing service and care and attention to satisfying my needs for hearing concerns.