You will be able to see the information of real people who are buying the products of Boston Pizza (Translator) in Banff (Canada).
At the present the firm has a rating of 3.8 stars out of 5 and the score was based on 127 reviews.
As you can read, the average of ratings that it reaches is very positive, and it's based on a large number of reviews, so we may say that the score is very credible. If many people have bothered to rate when they've done well, it works.
You know that we don't usually stop to put tatings when they are positive and we usually do it only if we have had a problem or incidence...
This Translator is included in the category of Pizza restaurant.
Lousy veggie burger. Lack of vegetarian choice.
This is the worst restaurant i have ever been to or ordered from. Food was disgusting, Servers were retarded, and it looked like no one had cleaned the place in months. Gave it a second chance and ordered delivery. Again the most disgusting cold food i have ever eaten and it had taken almost 2 hrs to arrive. This is the most terrible, awful experience i have ever had with a restaurant. it is sad to say that even aardvarks is better. Run away and go enjoy a local place like tommys or tou lou lous!!!!!
Always great food and service
I called in to make an order at this location. When I got there found out it was the wrong location and they took care of it. Great Customer Service.
Very average, forgot to take mushrooms off our order (after we asked otherwise), friendly but slow service and ordinary pizzas for a pizza shop
Good place for families or couples on the bar side. Food is decent. Anything with steak sucks. Very tough and tasteless. Was sitting in view of back of house and watched cook rub his nose with his hand and continue to work without washing hands. No.1 rule!
The Hakuna Matata Burger! The service was very slow! We waited 20 minutes for the waiter to take our order and over 1 hour to get our food. When we got our food, my burger patty looked like worms. It was very greasy with no flavor. Pizza was the only acceptable item on the menu, unless you are strictly getting pizza, save your money and go to a place that specializes in burgers.
Don’t get the calzone. It’s just a piece of dough with a couple olives
Always a good place to meet with the girls, share some apps and have drink. The restaurant is always clean, the staff is friendly and I've never had a problem with the food. ????????
Poor quality food, wait staff in the bar area don't seem to be on top of what's happening or working in collaboration.
The staff were friendly but the food is overpriced for what you get.
When I went to this restaurant they told me I had to pay 18% of tip and it also takes a bit of time to get your food.
Never disappoints!
Don't order the pizza. Everything else is excellent
Good service staff. Ordered a steak. Came out perfect.
The food and service are great, but it's a little pricey. Offers gluten free and vegan options as well.
Expensive and small portion. But again it's a restaurant chain so food is the same than everywhere else
loved the experience....they've taken a good care in these covid times.
Great atmosphere and staff. Food was great too! I'll hit it up again the next time I'm in Banff
Delicious pizza, go try it
It was ok. Little slow. Since there was know one there.
we've got nice experience.
Thank you Greg for the best service . You definitely put smile on our faces..love from Vancouver to Banff. We would be coming back again for some good food but Most of all the best service.. highly recommended..
great
The pizza here is great, so was the service. The only negative I can say and this is likely an issue everywhere is I noticed a huge jump in prices. I presume that Covid is playing a big part in this.
Good food and pricing
Every time I visit Banff my go to place is BP, the staff is friendly and the food is delicious..my favorite place to sit is at the bar or Balcony, i would like to thank Brandon for the great service ..looking forward to my next visit .
Mediocre food, mediocre service. Will not be back.
Probably the best sports bar a little pricey but worth it
Garbage reallly
Decent food, but cheaper options for the quality
Did not appreciate the service at all. We were seated and had our order taken and 40 minutes later we realize that people who were seated 10 minutes after us had already received their full course meals and the exact type of wings we have been waiting on for the past 40 minutes along with a couple of others who showed up after us. It was upsetting that people who ordered after us got all their food first. When we expressed that we were upset the waiter waived the fee and apologized and asked us to stay but our meal was ruined and we didn’t feel the apology was sincere. Needles to say we left. Racial profiling may have been a factor as we were the only Indigenous people he was serving.
Good food and service. Attended a fundraising event there. Glad we went.
But there is a waitress that needs deodorant. She smells like we are at the Ufc instead of watching it eating good food.
Definitely not the best Boston Pizza I've been to. You spend ages waiting for service, only to recieve food that is passable at best. The pizza was soggy, lukewarm and simply alright. If wait time was improved, things would certainly be better.
It's was well maintained and able to accommodate a large group of people. It's recommended.
Very Liked the Pizza and Nice Employees
The bar is really big.
Called ahead to ask about availability, was told everything should be good. When my party arrives at the restaurant, the server tells us that they aren't serving food because they are under-staffed. Why wasn't this said when I called ahead? I wasted a ton of time driving down there for what? I understand a small restaurant having this problem, not a huge chain restaurant like Boston Pizza. Very disappointed with this experience.
Food we had was very good. Surprised to say the least. Will certainly be back.
Brought my class of 60 to this location after a show. Jim and his staff were amazing. They were quick, courteous and had every kid served and full in an hour! Excellent job guys
Poor customer service, our first time there and definitely was a bad experience for us.
Good service ... Hawaiian pizza was good
Great food, average prices. I like the ambiance.
Jordan is an amazing server, my friends and I came in and he was super sweet and gave us a good experience!!
Great food, great service!
We went in late at night when they appeared ready to close with a fairly large group. The bartender/server still provided unreal service. Food was up to BPs standards that you could expect anywhere. Great experience.
Great service and awesome food
Awesome food great staff
Kids menu is bomb
Worst experience ever! I'm Australian and was looking forward to an awesome experience but the server was rude, the 'glutenwise' pizza WAS NOT gluten free!! Then to top it off they automatically put an 18% tip on top... then I've heard around town that they have a bad name and bad food.... useless!
Food is pricey but worth it
Great company outing. Service was outstanding.
Very good food . Service is great .
I loved the friendly service, i considered the free fills for water a blessing. After a long hike through our Canadian treasure that we call the Rocky Mountains, the food definitely hit the spot. I would definitely recommend this fine establishment to all of my friends and family.
One star cause there is 0 star. Terrible place to place orders.
Who doesn't like Boston Pizza. Lots of variety, good parking. Specials every day.
Decent food goddess atmosphere
As always good food. Good service. Fair prices. Bad choice in hockey teams jks
Great
The service was terrible at the Banff location opposite the visitor center. They left a huge crust on the pizzas, the ribs were good.
Dine in
Food is very good
(Translated) Tasty meals at a fair price (Original) Refeições saborosas com preço justo
Friendly Staff, Good food, could of checked up on our table a little more.
Boston Pizza was great. My first time here. Service was fast and friendly. Great soup served piping hot. My sister loved her giant bowl of pasta also served piping hot. My pizza was a little bland. But everything else was great
(Translated) The service was friendly, but in fact, it is open only until 11:00 on weekdays. Pizza tastes like Boston pizza! (Original) 서비스는 친절했지만, 실제로 평일영업은 11시까지만 합니다. 피자는 보스턴 피자맛!
CoVid protocols were in place. Servers were friendly and efficient. It wasn't very busy so food arrived quickly to the table. It has been a while since our last visit. The menu was new to us but may not be new. Interesting take on the Hawaiian Pizza. Highly recommend trying it.
Very good
Very disappointed. Usually I have an amazing experience here but these last couple times have been pretty rough. This time we waited over an hour for our food to come out and when it came out it was cold. We actually had to send it back and when it came back to us it was straight out of the microwave and dry as can be. The pizza was burnt and crusted to the point like it was eating very thick chips. The pasta was extremely dry and barely had any sauce. And the so-called steamed vegetables were also very cold and frozen in the middle like they were thrown in a giant bowl in the microwave. All in all was an extremely dissapointing experience
My favourite beer was on tap, which made me very happy. Hayley was our waitress for the second time in a row. She's very friendly and attentive, so again, very happy having her as our server. I took a big risk and ordered steak at a pizza place and was pleasantly surprised. It was cooked exactly how I asked for it and seasoned very well. Veggies and loaded mini potatoes on the side were also really good. It was probably one of the best meals I've had there (I usually stick with pizza). I like this location. The service is friendly and efficient, food is tasty and the restaurant is clean.
By far the best experience I have had at any restaurant ever our server Jacob was absolutely phenomenal extremely fun and I honestly will be coming back just to be seated in his section I couldn’t dream of better or friendlier service
Great food quality however there was a few servers there that give dirty looks and wont offer any help. When i went to pay i had to track my server down in the restaurant and i found 2 other servers by the cash register. I told them i was ready to pay and they looked at me like i had 5 heads. Other than that its a great place to eat.
Absoulately the worst food preparation. My kids and wife are throwing up since that visit ( into day 2). They use absolutely disgusting cooking oil and lots of it. Please stay away from this establishment. WARNING !!!!!
We said hawwaian pizza not vegetarian pizza.
Food was okay. Service was good and friendly.
Great food and staff
One of the cheaper options in town. Nice Sports Bar with average food. Pizzas can be huge but you can take it away if you don't finish.
Lots of gluten free options. Great family atmosphere.
Super friendly staff and amazing food
Friendly staff, good food. What more can someone ask for.
Great pies!
(Translated) Left the restaurant after 3 minutes after nobody felt called to assign us a place. Not even half the tables were occupied. (Original) Haben nach 3 Minuten das Lokal wieder verlassen nachdem niemand sich berufen fühlte uns einen Platz zuzuweisen. Nicht mal die Hälfte der Tische war belegt.
Changed their menu, became more expensive, and very small portions, we used to ordrr the boston salad it used to be enough for 2 to share at 15.00 not its 17.99 and not even enough for one person. Dont recommend it anymore, the food quality is not worth the money u pay.????????????
This place has amazing food
Great food great experience everything was cooked with heat mostly
Our families are very big fans of the Boston Pizza franchise. This location we have visited twice and instead of being a flagship of the franchise it is actually quite the opposite. Understandably it is hard to find good staff in Banff but the only positive was that the Manager and our Server were excellent. Everything else was not great. Will not return to this location when in Banff but recommend going to BPs in another location.
Food was overpriced and mediocre
Great staff
Good food
Went in for a slice, stayed for the whole pizza and the hospitality courteous of our server Izzy! She was kind enough to provide me with detailed knowledge of Banff and taught me a little Spanish even though I didn't ask ???? Back home pizza hut barely gives me a smile, Izzy was fantastic! Get in ere and have a slice!
Ended up in this beautiful place by shear accident and it turned out to be one of a kind experience for us. Of course it started with the warm and welcoming attitude of our waitress (very sorry didn't write down the name) but operator # 10 & trace # 7834. Then it got better when the food arrived which was "delicious". Our second tastey bread was specially delivered by none other than the General Manager and the man with friendlier, open minded, outgoing and intelligent attitude Cuyler. I initiated the talk because I just felt happy being there and this man listened to me as if I am king or something. I never was, not am or will be a king and thats written in stone. Cuyler did not have to listen to me and talk to me till my food got cold. He did so because of his great personality, harmonious and very knowledeable attitude that I truly appreciated. So long story short (if you can call this short) ... you folks are the best over at Boston Pizza 205 Franklin Blvd in Cambridge. Keep up the good work, you make this great country of ours feel and shine with more greatness. Just from a (grateful & satisffied) customer and citizen of this Great Country on Earth. Peace to all.
Service was medicore considering we ordered food and waited 15 mins at 11am for cutlery to eat. Server also forgot worstshire in ceasers, also gave us one straw... too share?
(Translated) It was expensive and tasteless. I don't know what to do if it's takeout or eaten in a restaurant. However, at this price, you can enjoy better cost performance at a nearby pizzeria. (Original) 비싸고 맛도 없었다. 테이크 아웃 해서 그런가 식당안 에서 먹으면 어쩔지 모르겠다. 근데 이가격 이면 근처 피자집에서 훨씬 가성비 좋고 맛있게 먹을수 있다.
Everything was perfect,good
Wasn't happy with it
Good selection, decent pizza, great service
Very accommodating, excellent service.
We were there on the 29 August 2020 its taking so long to get the food I asked the server to get me a drink she totally forgot about it its not good place to go again not happy at all :)
My go to BP! Always great service, hot food and cold drinks!
I do not like the owner, that's enough,is bad a bad person!
We went for a friends birthday, had a little bit of a waiting time. The food was good, we ordered veggie pizza and pasta with NYC cheese cake. Our server, Sam, absolutely made our night they were very professional, cheerful, knowledgeable and friendly. We were super tired after a long hike but the dinner was a good pick me up!
Pizza was undercooked, and loaded with tomato sauce. Service was OK.
Jay is the man
Loved it. Kelly was an amazing server. Very nice staff. I'll go back
(Translated) One of the best pitzas in the world, in a family atmosphere. (Original) Una de las mejores pitzas del mundo, en un ambiente familiar.
All ways great food
Beauty of a waitress.
We ordered calamari for our child when we dined in yesterday. When the plate came in, there were jalapenos in it which is fine. We just have to pick out the squid from it. But there were literally 5 pieces of calamari in there. The rest of the plate are just jalapenos. We brought out our concern who seemed like the manager and he was very nice and told us he’ll take care of it. When our new plate of calamari came in, the lady (who is not our server) said “I have a request here for a calamari with no toppings.” I said to her I did not ask it to be that way. I only asked for more squid. She did not reply and just left. It was a little burnt and has no spices with it or anything at all. It tasted sooo bad I could not give it to my child. I dont want to complain again about it. It was a holiday and the place was so busy. My child ended up eating pizza instead. We ordered other food as well but almost all of it tasted so bland we could not finish them. My parents and inlaws were there with us and it was our first time going in this location, and I was really disappointed with this experience. The only positive experience I had that day was our server was very friendly and nice.
I like the pizzas but their (the pizza) very greasy.
It's a Boston Pizza, not bad, not good. Servers are nice food is OK.
Do not go here even if it's the last place to go in a zombie apocalypse. Worst restaurant ever in my life. Took us forever to get seated, and it took another eternity to get our menus; Another lifetime to get a hold of a person to get our orders. Food came, at least the orders came right, unlike other people in other reviews. After eating, I had to wait again. Not a single refill of drinks. When I was paying, the worker asked if I enjoyed my meal. i said I had the worst experience in my life. She said they were busy with customers. Yeah, in an empty restaurant? I saw the workers chatting around the bar, not giving a single glace to the customers. There were 3 times more empty tables to the occupied ones. JUST avoid this place by every single chance you get. Not worth it, not even if it is the last choice to go.
The only place on that side of the street that had an elevator for us to access the restaurant upstairs! TAKE THAT EARLS and everyone else who just didn't know how to accommodate. AND THE FOOD WAS GRRRREAT!
Good food. Romantic place
I’ve visited this location tonight in the mist of all the commotion with leaving and getting my children ready I forgot to get my change from the waitress no fault of hers when I realize that my change was gone I had paid with $100 bill and there was a large amount of change due back I called the store and the manager had told me that the waitress had already brought the existing change to her the manager and said that it could have possibly been a mistake on the customers behalf which would’ve of been me I was really grateful that the waitress was honest and realize that I may have made a mistake I’ve always loved this location. But it made my night a little better Thank you Rochelle
It was very good????????????
Was excellent food mediocre service.
Great place for a quick lunch!
Slow, terrible service and the food was cold and old!
Great service and good food
Ordered pasta and was extremely watery. Pizza had too much sauce. Nachos were over priced.
Good food and great service! Family friendly.
The home of the pizza burger, get one it won't disappoint
Pretty lackluster food followed by lackluster service. Took twenty minutes to be checked on, asked for a water refill and the server just brought me a pitcher and said I could pour it myself. Sorry, for a $20 pizza, that's not the kind of service I expect.
Not so good....
A very busy place but lively. I'm a regular visitor to BP at various places. So i cant review much about food. But ambience is good both for families and friends l.
Came from out of town. Had great service and food was done well.
Fantastic
Nice as always
As a new local, I have never been so humiliated in my life. The bartender says (in front of customers) “You came here four times and I haven’t received a tip” the disrespect for the industry. Yes I understand tips for the job, but you work to work and give your all either way. I know for fact because I work with customers everyday myself. Disappointed to say I will never go back as longs as he works there. Doesn’t deserve my first star at all. Second he ignored me while I was sitting there without a beverage and talking with other customers with beverages.. thanks for the hospitality but not for me again.
I love pork rib :)
(Translated) Superb attention and very good food. (Original) Magnífica atención y la comida muy buena.
Great pasta
Perogie pizza!
THE ONLY PLACE TO WATCH UFC IN BANFF!!...Jay is the man to hook you up, got amazing service all night long.
The food was okay but horrible service
Worst service and restaurants in Banff .Have mentioned this to everyone at school and family members in Saskatoon, Winnipeg, and Alberta. Manger and owner have told us that they would get back to us .. Empty promises .
It was really good service
Food and service was great facility was clean atmosphere was great prices were reasonable good place to go
god spagty
good beer collection but food average
Great venue for watching sports. It's Boston Pizza so the menu is self explanatory but quality of food is good. It is expensive though.
Restaurants in tourist areas rarely care about impressing patrons. That's exactly how I felt here. I ordered a personal size pizza, which was delivered to our table "doughy" in the center. Waitress didn't seem to care much, was very busy socializing with other guests
Good place, good service, good food, but a little pricey.
good service but had many issues with food and food having to go back
Nice food with nice people. Good prices as well
Although the restaurant is clean, the food was somewhat lack-lustre. My pizza was somewhat bland (dough was not particularly appetizing, toppings just thrown on), and my girlfriends pasta was bland. I’m not sure what’s going on in the kitchen, since I’ve never had this experience at BP before. Staff were friendly and attentive.
Good
Wing Wednesday for the win!
Ordered food at lunchtime for pickup at 5pm. Arrived and called to let them know we were there. Waitress had no clue about our order at the start then found it. Said there is no reason why it shouldn't be ready since we called in so early in the day. 35 mins later still no food so I went in and of course they haven't even started to cook it. The lack of management skills is apparent. Never again will we go here. Go to the Preston Boston Pizza. This happened at the Franklin Boston Pizza
Good food nice view from inside prices seemed high but that’s Banff for you.
I came for dinner and sat at the bar. The bartender, Matt, was very cheerful, friendly, knowledgeable and made me feel like a valued customer. I highly recommend this location for a quick meal and great service!
Food quality is low, service is slow. Better spend your money elsewhere
Family favorite
Service was good. I think the decor and seating are stale. The visible wires from the lighting are taky. The pizza is over priced but tastes good.
Decent food, service wasnt that great on this occasion but the manager made is rite. Will visit again.
Great if you are a sports fan. All the big games are live on the many tv's.
Great food
Google and their own website says open till 9pm - we get there at 8:20 to place a small take out order and are told they close at 8pm, not even desert available ????
Great food and awesome service!
Always great service and food, I've never had to wait for a table
Food was great, service was great. Only complaint was table and under the table was very very sticky. Previous customers must've spilled juice and was never cleaned.
Good pasta
The staff is great. The food came quickly and tasted awesome. I've been a couple times and love it. The manager even stopped by to say hello
Had my birthday dinner here on Friday and food was good but service was excellent. I dont usually write reviews but the server we had, Sam, was so so friendly and warm that I just had to. Makes me wanna come back!! You are such a wonderful person Sam ????
Typical Chain, was ok, not wow, Server was awesome though.
Awesome bartender and nice little balcony to people watch from
Perogi pizza,awesome.A touch more of sour cream would be appreciated.
Almost no sauce on the ribs, and the fries weren't very good.
It's a Boston pizza as any other... It was kinda louc because of a game that was going on on the TV and ppl were cheering really loud... A part from that it was the only place that could fit 14 ppl on a Sunday afternoon of a long weekend, so it was ok!
I had such am amazing time in this restaurant. The kids loved the food and the atmosphere was just the perfect ending for a day in the mountains . Banff Boston pizza rocks !!!!
Try the southwest flatbread pizza!
Manager is awesome. Nachos are really good. They should switch back to the non spicy spinach dip though.
Good food nice portions nice staff horrible wifi Review was from a month or two ago Updated to 4 stars wifi was still bad back then big area for improvement as I specifically search for wifi availability while travelling for photo uploads
Typical Boston pizza. Good service
(Translated) Pizza yammi (Original) Pizza yammi
Great staff, friendly, food is well made
Unfortunately waited 20 minutes in an empty restaurant while several waitresses/waiters just walked by. We were provided with paper menus and the hostess seated us so we were ready to order. No acknowledgement from servers so we left and took our business to another establishment. Customers=revenue...
Loved the steak
I was here on February 4 in the evening and had "Samuel D" as a waiter. Sam was great. Very attentive (but not overly attentive). Sam had a good sense of humour and was very professional. Thanks Sam!
Good times! Can't wait to come back.
It's ok food thats 50% overpriced. My soup was also the size of a small childs tea cup. Service was good though
I've been to many Boston Pizza's because it has a huge menu and we can all get something we want. Banff location was especially fun because our waitress was from Australia and was very engaging. Our food was typical BP and the service was fast. Good for a town full of stuffy high end restaurants. This is for kids!
Excellent service by Madi
I had a very nice salad
Worst service I ever had in my life. Had to go to the bar 4 times to get my drinks. Even talked to the manager about it and never even got a apology.
awesome just like every other Boston Pizza. the pizza was great
I ordered two Creamy Fettuccine Alfredo with bacons and they gave me a fettuccine with Tomatoes. The server asked us and take our orders he asked me if it’s bacon or shrimp but when the food came it’s like a vegetarian food it’s fettuccine with tomatoes, mushrooms and spinach I guess with a cheese melted on top so it’s really far from what we ordered but we didn’t returned it because we thought what if we returned it they might throw it away so we just ate it but we didn’t finished it and I still gave a tip for the server
(Translated) Good culinary art in offered dishes (Original) Buen arte culinario en dis platillos ofrecidos
Yummy food and awesome staff.
Good food
Very great pizza just a little overpriced.
I've been here for an HOUR, they taken my drink order, refused to take my food order, and I'm still waiting for a drink. This place is pathetic
They have an amazing menu of starters the pizza’s are ok and good variety of mains too little expensive.
I ordered a full rack of ribs with honey garlic, they were tasteless. Had no flavor at all. Same thing with the chicken alfredo my girlfriend ordered, did not taste like chicken alfredo. They charged me extra for my salad that was supposed to be free with my ribs. The only thing I enjoyed was the wings. Never again will I go to BP.
It's about what you'd expect from a Boston Pizza, save for the beautiful location and the wonderful views from the balcony. Our server was attentive and friendly, and the food was on par with any other Boston Pizza I've been to.
Amazing customer service by Gregg and Jordan. I rate this Boston Pizza the best I have ever been to. Highly recommend this place.
Exellant service
Visited for lunch, ate in the "lounge" area, service was superb, wings and burger was delicious, decided to go back for dinner for pizza takeout, however, the prices were very high compared to ordering online. We tried to order online instead however the website wouldn't work, the website is the worst to navigate, so frustrating we went somewhere else as the restaurant wouldn't honour the deals as shown online.
Great food and service. A little pricey but a nice stop.
Friendly and quick service- great place downtown to lunch with the kids.
Good
Poor food for a Boston pizza
This is the first time we were having Boston pizza and pizza were mouth drooling. We loved it and waitress was very nice and welcoming to us.
Nice restaurant with good quality food and service.
Good service.
Disappointed in Boston Pizza Will never going there anymore.
Great Pizza
Hostess was having a hard time putting a gift card through. Tried multiple times, she was very apologetic and did an excellent job. The manager or general manager however is a goof, that decided to mansplain his way into not applying the 50 dollar gift card to my bill ,100% will be avoiding this location in the future
Easygoing place with simple food, no problem with that!
Great food and atmosphere
Staff is polite and listen to all your wants and needs. Portions are large! The atmosphere is really uplifting and fun. I'd come here again for sure
Pricy. But food is ok
A 1 star as zero was not available, table was dirty asked for it to be cleaned so waiter used a wet cloth and wiped the table leaving it very wet so we used all the napkins to dry the table, we put the wet napkins on the table she didnt remove them stayed there the whole meal, then they topped that by serving my sons chicken fingers cold and uncooked
Thank you for owner feedback. But I will keep my 3/5 and explain you about score. As Google map only allow scoring from 1 to 5, 5 should be unique, exceptional and wow. As 4 will be really great and 3 great. Based on that a score 3 is good. In this notation model, I would never assign a 5 to fast food and rarely a 4. Kindly
Foods grate, been here twice so far. It would b nice t0 see some more smiles on the staff
Reliable fare
Meal type
Love Boston pizza! Bandera pizza bread is a must have every time! Nachos are really good too and are perfect for sharing. I wish they had Keith's on draft, but I'll take it in bottles too! We have almost always had good service here in the bar area where we usually sit. Good sports atmosphere too. No complaints!
Zero customer service , Me and my wife went to banff on trip with my friend who came from america , my friend and me showed then vaccinations copy , whereas my wife forgot the copy of proof at home but we tried showing them the email we got of fully vaccinated from govt of alberta , but the girl didn’t even listen and said my managers are watching from cameras, i cant allow you to sit here , just wanna know are your managers this kind of free person to watch cameras everytime ?? I highly recommend everyone not to visit this horrible place
Don't expect your delivery any where close to when it says it will arrive.
Great service, good food, and pleasant atmosphere.
Typical
The baloon guy is awsome. My kids loved him Food was great We will be back for sure
Soo good atmosphere good food perfect
The staff at this particular location are really on the ball!
Great customer service and a nice location!
It was late and close to closing but the wonderful server and kitchen staff still made me supper for takeout after a long day of driving. Excellent staff tonight.
I have been to this Boston Pizza 4 times now while in Banff. All experiences have been good. On my recent vist on September 19, 2021 I was greeted by the same manager Matt. He recognized I had a disability and opened the door for me. Thanks. He is very friendly and hands on. Our Server was Sam and she was very good. Efficient and very pleasant to talk too. Please acknowledge her for her good work. The staff and management we're very accommodating. During one visit during the second week of March, 2021 I went to this Boston Pizza twice for dinner. There is a long set of stairs to go up. The manager on staff notice that I had a disability and quickly pointed out to me that I could take the elevator going down. This was greatly appreciated. During my second dinner on my recent trip the waitress Kelsey was very good. She took the time to talk to us and get to know us as people and not just us customers. To me this is key in customer service. I would like management to give Kelsey recognition for the good service she gave us. The prices are little more than where we come from, but you have to remember you are in a national park. Thanks for the good food and a good service.
Decent food
My favourite BP location!
Great service, great atmosphere and the playlist is fantastic
Food and service is always good. My kids love the pasta menu there.
Great food and drinks. Service is a little slow time to time.
good pizza
Super Salads fit for a Happy Vegetarian ❤️
Best new menu ever...great service...great food
The food was hot and fresh. Joe was our server. He was great! Fast friendly service is what Joe provided us :). Thank you.
Food was good
The soup was cold , the veggies were not cooked ...the ribs were cold too .... not really a succes !
Daaaaaamn that's a meaty pizza!!! Hot staff, warm pizza, cold beer. Nuff said.
Yummy food but very expensive
Good experience but dish size is not matched with amount paid
On the back of their receipts it encourages you to fill out a survey with a chance to win $200. But the Banff location has chosen to remove the Survey HQ Access Codes from their receipts so their customers can not submit reviews. Too bad for people that live in Banff, no chance to win! Also, what does that say about this location if they are choosing not to allow customers to formally share their feedback with the company, they are either scared of what the reviews will say...or they don't care about receiving their customers feedback.
Dined in, service was a bit slow but understandable since we were six. They didnt have any soup for the day. Overall it was clean, and not to busy for a sunday afternoon
Food was excellent and the service great I think the kids meals should be cheaper though
They did a good stuff.
Always a pleasure coming to BP with the family. Service, ambience & Veg Pizza is 5stars!
We had a great lunch visit today. I was out to Banff with my son. We shared medium(hot) oven roasted wings and the medium Meateor pizza. Then we tried the dessert pizza. Everything was so good. Our server, Melissa was friendly and helpful. This is a great spot to stop along Banff avenue for the comfort food BP’s always delivers. We will be back!
(Translated) Excellent place to eat and enjoy some beers (Original) Excelente lugar para comer y disfrutar de unas cervezas
Fish bowl Fridays. Not sure why that's not a slogan.
I order the same meal and every time it's a different surprise! 0 star for presentation.No sauce,no meat on 1 side and I asked for no mushrooms. Obviously the clown "playing" with food can't read.Looks like extra mushrooms to me. Again, very little meat either the owner is cheap or the staff is skimming for themselves. Been there 4 times this past month and will not go back. I have been to BP''s all across Alberta and never thought I would found a restaurant as bad as Camrose. Banff location is terrible. This is not carnivore it's pastavore. Clean up these filthy stairs!
Took forever to get the attention of a waitress. Then she starts complaining about the bad tips and how expensive it's to love in banff
The worst Boston Pizza experience that we've ever had. The server was extremely rude and condescending. The spaghetti noodles were overcooked and didn't have enough sauce. When we asked for more sauce, she charged us extra. The sprite also had a moldy taste. When we asked if we could have root beer instead, she came back with the same drink with a lime on top. Luckily the manager was nice and he got rid of our extra charges for the sauce and got rid of the charges for the drinks. Two stars instead of one just because of the manager.
Very good service.
(Translated) Excellent restaurant! I recommend (Original) Excelente restaurante! Recomendo
Great food!
Bo Pi. You try.
Great environment Goods service N great staff Clean and a good place to send sometime with friends
Our group was on a 30 minute wait list for dinner. We showed up within 5 minutes after being contacted. Completely rude and immature hostess all while the manager just sat there pretending not to hear. Uncalled for attitude Boston Pizza. We literally went back to our room without eating and ordered pizza instead of dealing with the attitude.
Just ew food
Service
Food was trieble
Staff here is great.
OMG they called this sxxt is Mojito. There’s no soda water and they don't even have the cracking ice for the Mojito. I saw a waitress make this, can you believe that? I want to give them zero star if I can.
This service excellent food is is good
Worst service, food didn't come out for an hour. Place is very dirty. Washroom was flooded.. Don't recommend coming here.
Good pizza at reasonable price.
Exactly what you expect it to be, but with better customer service than your typical city BP. It was a great "first night" meal as we arrived late, went for supper at 8pm and knew the kids were going to eat.
Got delivery and they absolutely blew it out of the park! You would think in Calgary (130 Ave location anyway) we’d get world class calibre delivery/flavour, but Boston Pizza Banff blows them out of the park. Kudos Boston Pizza Banff!
(Translated) Very welcoming waitresses but not top food (Original) Serveuses très accueillantes mais nourriture pas au top
Great place for quick business lunch
Again. If you like boston pizza. This is exactly what you'll expect. Nice staff.
Service was good! BUT the food was way pricey for how bad the food tasted.
Ive never had bad service at BP. Always a great place to unwind after the work week, catch a game on the flat screens, or grab a quick lunch.
Beer.....pizza....pasta
Great service. Standard BP food. Convenient location.
Boston pizza on Franklin/Dundas is awesome. Never have been let down there, service Is amazing, food is great, no long waiting times for food. Whether is show up with 2 people or 30 they handle it well and never mess up any orders! PS. Sydney is an awesome waitress, give that woman a raise!
After reading a few of the reviews I decided to write my own. Wonder why this place is still in business after this much complaint because I had almost the same problem: We got the wrong order and we didn't feel sending them back because everyone makes a mistake and we ended up eating them while it really was not the food we had wanted and the restaurant gave us a $10 discount and that was two years ago but I see the same issue with almost every customer here and the place is still up and running and sounds like that the management hasn't done anything about it!
Good food. Burger was so juicy.
Great experience, great food, great staff. Only downside was they sat us right next to the kitchen and I don't know if the German salesman from the movie frozen was back there but he was loud and we couldn't hear ourselves speak. We laughed hysterically tho. So there's that.
Good food, good service.
Good food.
Stopped in for a quick appetizer, nachos, and had a great server Mat. Food and service was awesome. Great conversation and banter Mat, you're great at your job.
The balloon guy was great with the kids
Theres unmentioned %18 gratitude fee / bill and drinks were flat.
Great food and service
Food good.
Went here for a team dinner during a hockey tournament this past weekend. They put together a buffet style meal with unlimited pizza, fresh veggies, bottomless pop and salad. All the food was fresh and tasted great. They even packed up the leftover pizza and veggies to go. Really good experience and a very fair price.
As dj nasty from sunshine village(local celebrity) I have to say that Brandon is one of the best servers in Banff. His service and attention to detail is unmatched and his ability to interact with the customer is impeccable. Safe to say Brandon made my night one of the best nights in Banff.
Good customer service friendly
Good selection of local brews
We have been vacationing in Banff for a week and this is by far the worst service we have received here as of yet. We received a cold pasta and the server seemed indifferent but got the manager and they didn’t seem to care but reheated the mess that it already was. It was only slightly warmer when he brought out the new mess on a plate. I mentioned it to him and he seemed angry at me that I did not like his remedy. They didn’t end up charging me for the crappy cold meal, but I was made to feel guilty for their mistake. We’ll dine elsewhere for the remainder of our trip!
(Translated) Pizza and burgers are delicious (Original) Pizza 跟漢堡都很好吃
Great food and fast service. Can get fairly busy
Went to the bànff Boston pizza today the waiter that took us to our seats put menus down then just walked away we had 2 children with us she only gave us adult menus we waited a while before anyone came to see us then when we got our food wasn't very Impressed with the pizza there wasn't much meat on it no-one came to see if the kids needed a refill so they was sat there with no drink for a while also the waiter that brought our food just dumped it on the table and walked away without asking if we needed anything else. We come in to this restaurant a lot but never had it this bad also there was flies all over the wall behind where we was eating very disappointed with this visit
(Translated) Very good tremendous experience with very good taste (Original) Muy Bueno tremenda experiencia con muy buen sabor
Staff is really amazing. Greg and Jordan know how to serve and retain the customer..
Great service. Decent food. Steak dip sandwich impressed me. Will come back again.
Whenever i order a pint they offer a "Boston pint" for $1 more that is supposed to be 3 ounces more. But when you empty a normal pint into a "Boston pint" it fills it up. Total rip off!!! I will never go there again now that I know this.
Everything was good.
Good food, decent price. Sydney was friendly, on the bar side.
Expensive but good
Always a solid choice!
Good food and fair prices
Waitress was very pleasant, overall our experience was great. Good food with family ????
Fries were ice cold, steak tasted burnt, dried out, even though I ordered it rare. It was pink but somehow super dry and chewy, tasted like it was VERY old and cooked on a dirty grill. They were out of sour cream but didn't tell us until after they brought out our quesidilla. It's supposed to come with sour cream, would have been nice to be notified FIRST. We ordered Caesars and the bottom of the drink was black with worshesters sauce, way too much and tasted gross. Server offered us a fruit cup or cookie with our son's meal. We choose a fruit cup, asked to take it to go, and to have our bill as well. Waited nearly ten minutes despite the restaurant being completely empty. Server came back with our bill and told us they were also out of fruit cups, did not offer a replacement. Worst restaurant experience, did not eat my meal, sent it back. I advise people to eat elsewhere.
What a great place. Good food. Sports on the tube. The bartenders are really friendly! Nice patio and good view.. Easy to get to just off Dundas.. The best part is pinball and Buck Hunter games. Yes!
Food delivered to hotel. Cold. No napkins. No utensils. Not impressed. I'd rate the food but it's impossible to tell if it was good when it was warm. If we had a microwave maybe it'd have a chance. But we don't.
I love this location. The staff are so friendly. 3 different people came and asked us how are food was. Great place to take the family. Food was really good!
Very good pizza ! ????
The fishbowl Friday night. 3 shots and a fountain drink for 10 dollars. Fair price but to much pop. ( I asked for a smaller glass all good )
Great service... good food
My girlfriend and I visited this location on Monday October 13th 2014. We had Abby serve us in the bar/lounge area. She seemed nice when she greeted us, but when our food came out, most of it was wrong. I had ordered the Jambalaya Fettucini sub penne and a side of pesto. My girlfriend had ordered half perogy and half Mediterranean pizza. When our food came out, my pesto wasn't ordered, and they forgot my garlic bread. My girlfriend's pizza was half Tuscan and Half Mediterranean instead of half perogy. I was surprised Abby even remembered to sub penne as my pasta. When we told the gentleman that served us this wasn't what we ordered, he just said "oh yeah, it's Tuscan, that's not perogy". It took Abby at least 15 minutes before she came to check on how everything was for us. She'd forgotten to bring us parmesan and chili flakes. When we asked for the bill, she LITERALLY threw the check pad on our table and ran off. I had never been so appalled before. There were only 3 young gentleman at the bar having beers, and another 2 tables of couples. It wasn't like she was running around like a chicken with it's head cut off, but the service resembled nothing less than just that.
I've been to better boston pizzas ; food quality is much lower compare to other ones. The bathroom was very dirty as well.
I was a little disappointed as the menu has changed with some good items removed. Also found pricing a bit high/pricey a medium pizza shouldn't be almost $28.00.
It's mediocre at best they need to freshen up to make themselves relevant for today
Don't remember the name of a tall New Zealand guys (waiter) is a very good server.
I’ve been to this place ! I do not recommend eating here service is bad ! That it smelled like B.O. I Brought my grandparents for dinner smell was upsetting I discretly talk to a server nothing was done so we left left food will never go back !????
Worm staff, the best price policy at this area. Suggest to go there.
Really good customer service
Can’t wait to get back again, great taste and great environment
Cute little(huge)BP
The best place in town to watch sport and have a beer!
My pizza was absolutely delicious. I love how much flavor the sauce has. I got it with onions, ham and bocconcini cheese. I ate the whole thing! My husband didn't love the Alfredo because the sauce just didn't have much flavor. The chicken and garlic bread were good though. I still give it 5 stars because the service was great and my pizza was so good I wish I had another one right now lol.
(Translated) Very good attention, the pizzas make them very fast. But they have no cheese, just a little. The same is the type of pizza they know here. (Original) La atención muy buena, las pizzas las hacen rapidísimo. Pero no tienen queso, apenas un poquito. Igual es el tipo de pizza que conocen aqui.
(Translated) The pizza was delicious. (Original) ピザが美味しかった。
Overpriced microwave dinners. I've never had a meal here that wasn't cold in the middle. At any location.
Wait 20 min for the bill. ask for bill about four times. worst bp ever. Decent service ever. thanks for google dont have 0 star. and ask for tips? NO WAY.
Good atmosphere for family meals or a round of brews after a tough 18. Always good food but sometimes a little pricey. Well worth it though
Great service with a friendly waiter. It was quite so we got seated quick. The food was great and the portion sizes were descent.
Wouldn’t bother wasting your money here. Expensive fast food that tastes horrible. Came in to a fairly empty restaurant but no where to sit because of all the dirty tables. Managers walk around like they hate their lives and give death stares and are extremely rude. Will never go back.
Always a favourite place to go. Nice food and nice drinks. Had a good lunch with family
Dine…
Food was great, pop was flat and waitress offered no explanation or apology when we sent it back.
Excellent place to grab take out. Very fast and always hot.
Food and service were great. Patio and restaurant was only about one third full.
Slow service, drinks tasted bad and every table in the bar area was dirty.
Food is decent for the price
Good food ...good staff
Mediocre food, staff seem a tad weathered...
Great pizza and staff, really enjoyed ourselves.
Our Waitress Lisa was great , even after returning my wife's salad twice she removed it from the bill, fyi salad was not great way too much dressing , it was like soup ... Rest of our dinner was great.
This Boston pizza is quite nice and clean, they don’t keep you waiting too long for your food and their staff is quite nice and welcoming.
Only come to this place for the BBQ bourbon pizza, try it and thank me later.
They gave me salad without forks and I had to just watch it for 15min because they never cared about me. Also I got a completely blend spaghetti that I’m sure the cook made it wrong, and server forgot my asking for bringing salt. Even they didn’t recognize what they forgot when finally my husband took salt and pepper from another table. Was it all? No, I had to wait for another 20min for paying with empty cup and dishes. I like Boston pizza but it was horrible experience at Banff town.
Bar service for drinks was slow and inattentive. Wings and salad were OK. Spaghetti was the worst I've had ever. Seemed like the pasta had sat in hot water all day. Pure mush!
I expected more flavour from a large establishment vs fast food... I was wrong. I ordered the double 1/4 lb Bonston burger, see pic. The patties were not fresh and the simple fact is, I ate the whole thing without a single drop of juice …
Great food .friendly staff had a great eavning
It was awful
Good food good service
Boston Pizza was alright, I got decent service and it was nice to be in. It incorporates a sports bar, which is really not my thing at all but it doesn't detract too much from the overall experience. Not a bad visit at all, but nothing spectacular either.
Need a little quicker service
Food is awesome
Ordered online for pick up, arrived 4 minutes before scheduled time, was not served at the entrance until 8 minutes later, received food 10 minutes after scheduled pick up time... received an order of onion rings I didn’t pay for and was given a receipt for an un-fulfilled delivery order (with someone’s personal information and order) that printed out while I was paying at the front desk. I can only imagine the other customers not getting their orders or onion rings...
Food is anything to write home to mom about.
Great service!
Its on the second floor. Friendly staff and quick service. Nice bar too
Wife has a gluten allergy and specifically asked for the gluten free chicken burger and Caesar Salad and they bring out the ceasar salad with croutons. Employees and chefs need better training when it comes to food allergies. Someone could get seriously sick or die by feeding them something they are allergic to.
Food poisoning.
Servers etc and service is good. Last few times for wings the wings weren't that good
Awesome people as they served us after hours as well.
Really disappointing service and food. Waitress didn’t check back to see how the food was or refill our water. Had to ask for ranch three times and didn’t get it till the meal was finished. Wings were cold and the veggies were going bad. Also the overall restaurant was dirty, considering sanitation should be taken more seriously due to COVID 19. Left the restaurant and the hostess was too busy in her conversation to say goodbye. Very upsetting and we won’t be back.
Loved the staff...they are sòoooo friendly...simply awesome experience!!
Generally we think BP is decent. The experience is consistent and it is hard to go wrong when you use the $5 kids meals card. We went to the Banff location last night and was surprised by the experience we had. It was above "normal". The food was prepared exactly as we requested, there was obvious care and attention to the way the food was plated and presented. The cherry on the Sunday was having Samuel for our server. He was was genuinely pleasant and friendly he really made our day! Honestly Samuel (server name on bill) made all the difference in the world for our visit. He is an exceptional server. He took the time to exchange pleasantries and was genuine. This sincerity makes all the difference. Well done Samuel you made a decent place an excellent place!
Staff were all so friendly and ensured you were comfortable when coming to social distancing. The food was really good too (cactus cuts and pierogie pizza)
Food was okay, service was good.
Service was quick. Food was delicious and decently priced - great kids menu!
Food was sub par and service was not the best!
Love to visit this restaurant when in Banff - family friendly, the service is nice and quick, usually don't have to wait for a table, and the food is always great.
Great service and food
Nice place to have a quick lunch or dinner. Big dishes and kind staff.
The service was great! We loved our server. But the food was too bland. We ordered pasta. There was absolutely no flavor in the food. No salt/ couldn't taste anything. I ordered the mushrooms fettuccini, the pasta came out dry with almost no alfredo sauce at all. When i asked for sauce i was charged extra. I suggest to never get pasta from this place as you forsure leave unsatisfied.
Yesterday was my second poor experience with this Boston Pizza. My first was back in June when the messed up our order. By the time they fixed the order it was time to leave. So we had to wait AGAIN for them to pack it up. Yesterday we called ahead to order takeout. We changed our minds and decided to dine in, the hostess said to keep the order as take out cause it will be faster. We SPECIFICALLY asked if we could still eat there even though it’s take out and she said yes. And pointed out a table for us to eat at. While waiting for the food, the waiter came by and told us that we cannot eat there because we ordered takeout. Without argument we paid and we left. This was very disappointing considering the restaurant was pretty much empty and they had no trouble seating and serving the next couple that walked in. I’m disgusted with this treatment and hope they learn how to better serve their customers and maybe they can make it to a 3.5 rating at least.
Nice place
Wife and I got food poisoning got a Hawaiian pizza and wings on Christmas and on the 26th had food poisoning not happy at all. Changed to 3 star cause the owner contacted me right away to address my concerns.
Nice menu and interesting make your own pizza...
Lovely atmosphere, great food and kids friendly. I appreciate the managers checking on us to make sure things are fine. Better food than many BP locations I tried in Calgary.
Great service! And fast turn around for lunch. Love the lunch specials.
It was pretty empty so the service was quick and the food was large enough so these two orders fed four teens pretty well. Below is the Bowtie Chicken Pasta and Starting lineup with ribs and honey garlic wings.
It's pretty standard Boston Pizza
First of all the door greeter (Jeff) was quick and prompt , very well polite! The high chairs for children are very well cleaned and shrink wrapped straps were very very clean. Fantastic work …
Perogy pizza is bomb
Good sercive and food quality. Would love to visit again.
Very good job in complying with my girlfriends onion allergy. My nacho chips were stale but they compensated with no issues, overall really impressive Edited: well. The management was fine. But the waitress that served us must of been mad that we didn't tip her for not showing up to our table at all during our meal. I put the money down on the table in front of my girlfriend and she aggressively grabs it nearly scaring my epileptic girlfriend into a seizure. Absolutely ridiculous and immature. Was going to host a birthday party here but I will not be returning due to such childish behaviour
The service was excellent but I didn't enjoy the food (we ordered a veggie pizza).
Great service very friendly. Food and drinks were amazing. Will be back next trip out to Banff. Good job to all staff.
Absolutely loving the new menu choices !
Super friendly staff! Definitely a great atmosphere for dinner and drinks with your mates. 10/10 recommend the chicken burger! ????
Ac was broken. It was way too hot
(Translated) Large enough (Original) 份量夠大
Like going there . .BUT... this Time We where Pushed Out .. & the waitress Was always busy at her friends table..
Always enjoy my meals the spaghetti and meatballs is awesome
We took our kids hi key team here on a Saturday night. We had a great experience, the staff were amazing and we would go back for sure. Thank you to the manager for accommodating us so quickly and making sure we had a great experience. Fast, Friendly and attentive service.
My kids enjoy the kids meals, and the adult menu's have many options to pick from. The pizza's are really great.
New menu sucks
yack
(Translated) Cool place nice service really nice (Original) Fajne miejsce miła obsługa naprawdę bardzo miło
I sat in the sports bar area, and the service was excellent! The pepperoni pizza was very good and the beer was the coldest draught I've ever had! I'll go back again ????
Love it
Awful. My waitress got my drink wrong, asked for Sprite, got Iced Tea, and she got my whole order wrong, asked for Bandera Pizza Bread, she comes back with their garbage BP Pizza Bread, completely different dish, comes with no sauce and no cheese, and when I say she got the order wrong she tells me that's what she heard me say, after I had pointed to it on the menu, no apology, nothing. Worst service ever.
Great place to go an have some drinks
We showed up on the 26th with a reservation for 20 people for the 27th at The Keg that cancelled due to their short staff. Called Boston Pizza Banff and they were more than accomodating for such a large party with very short notice. We showed up and they had our food out in near record time and it was delish. Service was great all around. Keep it up guys, 5 outta 5!
Awesome place to visit with friends or family, nice service with excellent quality of foods and also there domestic booze is awesome, should try atleast once
Boston Pizza's wings are the best especially the baked ones. You can eat and enjoy more with out feeling guilty. They are meaty, juicy and very tasty.
Meal type
Very good menu good food/Drinks
the price was a little high.
This is not in Boston. Despite what they tell you....
Asked waitress 3 times for water. Food was average. Won't be back.
Probably the best BP’s I’ve ever been to! Great food, in good time! Our server was awesome! She was friendly and attentive, our pop and water never got below half full..! Lol ???? I’ll definitely be back!
Awesome place and awesome service
Not too busy, service good and food was good
Loved it, awesome customer service. Servers were cool and friendly. Shout out for front desk girl (sorry forget your name) to call us for our table. Fast and delicious food.
Ribs were delicious
Bad service.. very sloow
Best pizza in town
Only one star because I can’t do anything lower. I got the pesto chicken pasta and it was not pesto. The food was disgusting and the prices are ridiculous. The meal was basically luke-warm pasta with butter on it. No flavour no seasoning other than a tiny sprinkle of “seasonings” to make it look like it was something close to a “pesto.” Never going to any Boston Pizza again. The prices are outrages for food that a 10 year old could do a better job at. Go to the Spaghetti factory for italian. Cheaper and better food.
Excellent service from Jay. Even better hair. Made the experience fun and entertaining.
Recently had lunch out on the patio, and tried the jambalaya-fettuccini, I would have eaten more but my wife kept steeling food off my plate! It was Delicious, great job guys keep up the good work.
Tasty food and fast delivery
Huge servings !
Staff is awesome
Tasty as ever
The food was good but the service was spotty given how empty the restaurant was
Just what you'd expect
Big service, big food, big atmosphere, big game.
Food was great. Our waitress was very attentive and friendly.
We go often here because the food is great, there are a few servers that need some lessons. You will k ow when you get one of them.
Dinner
Excellent food
Waited awhile for my server to come over and take my order, waited 15mins but had to head to the front to ask for someone to take my order, and service was not good.
Extremely disappointed. Not only was the restraunt not clean but the bathrooms were very dirty. What makes it worse was being the one person in the group who did not receive food on time due to the waiter forgetting to put in order. After everyone else being done eating, I finally got my food just for it to be cooked wrong. Would not recommend.
It's ok! Nothing special!
Luv cactus chips. Good service
Aug 16/16: we, total 10 people, are Deaf with kids came for the dinner. We gave our server #61 Kelly, low tips: 1) not to check on us often. We waited..that evening there were not many people. No excuse. 2) tried to wave hands to her, her face was like "horse with block", other wonderful servers came to us what to need. 3) we feel that the server #61 avoid us due to our communication where we have to write paper/pen or body language. Like no interested for her attention on us. Overall, foods were very good, other friend was not satisfied because there was not enough sauce on pasta. All good. Disappointed there was no longer butter chicken pizza - yummy! Yes we will go back BUT not the server Kelly for us again! We will not forget her face, of course!
I mean, what's to say really. Boston Pizza is cheap food and cheap service, yet at a high cost.
Expensive...staff was very nice!
The food is mediocre at most Boston Pizza franchises. What makes BP'S so great is by far the consistency and the array of events and sports they show!
Worst pizza I've had ever, totally disappointed never ever wanna visit this place again in my life.
Waited 10 minutes to be seated. Employee looked at us and walked away, no greet no nothing. they just lost customers…
Went for dinner, ordered a small pizza, buffalo wings and a house salad. The waitress was nice and service speed was acceptable. We sat on the balcony overviewing the main street and the mountains, it was so lovely and food was great. The only thing is that they made the last call without informing us and wanted to order more food and drinks..
Did a kids party here, fantastic spot who also looked after the “big kids” as well!
Always great choices! Not just pizza but the pizza is fantastic!
Bad service and the pasta seem like a soup
Previous rated
Good selection of food. Wish they had more seating in the bar area.
Good food nice atmosphere and staff
Uncooked fries and run down pizza poor food quality overall
Always good
Dinner
I left the place having waited for 15 min with no server interested to take my order. This was a Thu evening, 7 June, before 7 pm. The restaurant wasn’t even crowded at all. The one who was supposed to do so was more interested in practicing her Spanish or sharing her family background at another table. I hope she got a good tip from them because she must have provided them with such a good conversation opportunity. There was a kind young man who walked past us but could not assist as he is not a server. When he noticed that we haven’t been served after a while, he alerted that young lady who was supposed to serve us. She simply dismissed him, and said she will come to us soon. There was no acknowledgement of our presence not apologise for the delay. We decided to go to Subway instead. Although the service is not excellent there either, but we weren’t made to feel that we weren’t supposed to be there. Oh, by the way, when we walked out, the counter staff didn’t even ask what happened.
Good cheap place for food. Service is okay, food is great. The happy hour menu needs work.
I enjoy the lunch
Food and service was okay but I was really confused when the server added his own tip on our bill... I understand that tips are expected from customers but I should still be able to have a say on the amount and whether or not I even want to give. I shouldn't have to feel forced to give one.
Great pizza, the onion rings are great
Great food and service
Clean with fast friendly service. Menu items other than pizza are quite good too.
Love the atmosphere. Great staff.
I've eaten pizza all over the world and this was terrible. Raw toppings, consitipation inducing.
Quick, friendly service and good food. You go here for the consistent quality.
Most of the time they mess up order and today I didn’t get my garlic toast with pasta
Fast service and good food
Had a great and relaxing experience when we came here. A medium pizza is more than enough for 3, and to top it off with the natchos as appetizers! The service was great, the waitress was personable. And to top it off, the outside patio is pet friendly as well! The best experience we had!
The staff and the manager was amazing!! The food was great too!!
Great food
Best pizza we've ever had - Boston Pizza in Banff Canada. Highly recommend it.
Amazing Customer Service. My fav one in the province.
We ordered pizza but it tasted floury and the pasta seemed like the sauce was not absorbed into the pasta... Its hard to find good Boston pizza restaurants. Most of them are mediocre
Waited 45 minutes for a sandwich and fries which was cold when I got it and a soggy greasy mess. The waitress never checked to see if everything was ok. Didn’t even get dressing on the salad. Save your money and don’t bother. You’d be better off at McDonald’s.
Our food and waitress was excellent! Would def eat here again!
Super great staff, awesome menu at a fair price. Good bar area to.
Best bps I been to in North America
we ordered Boston pizza threw skip the dishes and the quesadilla was disgusting my brothers pizza was way smaller than 8inches and my boyfriends fries werent there! not impressed boston pizza!
I used to work at here during 9months and i will never take my family this place. Terrible place to work and terrible price for that foods. You can go there if you want to waste your money.
Awsome food
Went on the Canada day weekend and was not disappointed with either the food or service despite the rush! Could be bit loud but great for groups. Caesar here was on point ????????
Service
Food was great service was fast.
Excellent service and great food. The patio was full so we ate inside.
Beyond expectations.
Best shrimp I had in a long time. Waitress was fabulous. Put up with our jokes.
We didn’t like it. Maybe they’re having troubles with Covid situation. I’ll give them another chance
I love it
It was delicious food was excellent staff friendly we are definitely going back yum
Great place
Service is horrible and cleaninlines is sub par at best the franchise does not put in alot of effort.If your looking for cheap food and drinks.Or to watch a sports game it will suffice.
Rude staff and floors not really very clean. It always seems to stay busy though. I am happy they don't need my business, because I will not be returning.
Came on a Sunday afternoon when the restaurant only had a few tables. One side of the dining room had about 4 servers walking around yet we waited 20 minutes and nobody came over to even take our drink order. I got up and told the hostsss we were ready to order and had no one come by our table. Seconds later a server came through our section right passed our table without even looking at us. Never had such terrible service, we walked out and went to Earl's up the street.
Not bad
Good food and friendly service.
Great spot for a quick bite and lots of parking.
love the spaghetti
Terrible. French onion soup cold. Was sent back and once again was cold. Service poor. Prices for quality of food not worth it.
Tried calling twice and no answer. Finally got an answer, and now I've been on hold for 15 minutes now. Embarrassing... Edit: they finally answered and was insanely rude on the phone because they were "busy". Thanks for the heads up on the horrible service before even coming there. Hire more servers, or hire servers that can handle busy periods. I have never heard of something like this in my life.
A worthwhile family-eatery crossed with a sports bar. The place has a nice second-floor view, but inside it was noisy and filled with televisions showing clashing programs. Wish there were more vegetarian-friendly options since the few options they do have are quite good, and definitely better than most American chain-restaurants offer.
Worst service I've experience in a so called sports bar, the server Michael M was useless. Took him 10 minutes to even come and get our drinks order after we had sat down and then didn't even bother to come back to check if we wanted food etc. We had to ask him on his way to see someone else. The place wasn't even busy, had maybe 3 other people
Decided to take a day trip out to Banff and took in this place for lunch. It was next to empty their only us into other tables. I did notice of e waiter was not wearing a mask while taking orders. The food was pretty good. To me it seems like the prices were more expensive because it was Banff and not in the city. But don't quite me on that. I could be wrong.
We were seated and BB then waited 10 minutes before song a server. There were only only a few other tables, so busyness is no excuse. Our pizzas came cold'ish and soggy. We asked for thin crust and got regular. We were seated in a booth that shares a half wall with the dish washing staff, so we spent our meal having to talk over the volume of clattering silverware and employee chatter. Overall this was a disappointing experience.
reathtaking mountian views! Great food and fast service
Good for large sports team... Which is why we were there. Needs better beer.
A good place to eat while watching a sport event. Many other fans come here too, so you can know there's a crowd. What you don't know if it's a majority of your team's crowd, their team's crowd, or even if both crowds are even.
Boston pizza is so closed to my house as next door neighbor that's why we all family members visits every weekend .We all love to visit for Boston pizza .
Having lunch here now, still sitting by table but I can’t wait to leave reviews for this restaurant. I usually don’t leave commons on website. The young beautiful waitress Emma gave us suggestions for Shrimp taco, honey garlic wings, and we ordered the deluxe individual size pizza and Fettuccine Primavera. Food came with hot temperatures amazing taste. My 80 years old dad told me not to older many food because he is not hungry but at then end, he ate more than us. We have 4 people and we finished all good except few wings left. Strong recommend this restaurant, food is fresh, tasty, service is excellent and the restaurant is very clean. Emma had her slime in her face that made the food taste even better. Thank you, Emma!
One of the best BP. The food and staff is great. Would 100% recommend
Best food and great service
awesome place
Very tasty
Zero costumer service . We have guests from Netherlands and we wanted to have lunch over there. They asked us to show them our vaccinations record which my guest had theirs they didn’t let us go in why?!!! Bcz they don’t have scanner to scan their record . He was so rude and so unkind I would give zero star if I could
Awesome place
(Translated) Nacho is delicious (Original) 나초 맛있어ㅡ
Love the deluxe pizza and the atmosphere here
Amazing service. Staff was very helpful and clean.
Great food Friendly staff Clean
Great food, excellent service
Average experience. The waiter seemed to want to chat to other servers more than help us. We didn't get utensils or napkins ... we have a 4 year old we needed napkins. Asked for water and never got it. Great food though .
The food and drinks are good.
I go here often for apps and to watch sports
Slight expensive, good staff, choose your selection online
It's a clean franchise with good food and excellent service. Not the best prices
Huge pizza chain franchise restaurant! First time to this particular location - Franklin. Staff were pretty friendly, food was pretty much standard fare. I had the bacon burger and so did my guest. Food came hot and within a reasonable amount of time. I will probably return as they have lots of locations and the menu is big enough to satisfy most. I would probably recommend to those who have not been before.
It's like Friday's in the U.S. Friday's is better though.
Visited Boston pizza south on a Monday evening, Paul was awesome, speedy service and a pleasant smile :) the manager jim was professional but funny as all hell! Will be back again!
Delivery is fast, friendly staff, but the food quality is so-so. Not happy with our order this time. It was cold and we barely touched any of it. So money down the drain this time. since its so hit and miss won't be doing delivery again.
Great Community Spirit!!! My parents were involved in a car accident at the intersection right in front of this Boston Pizza. My wife went into the restaurant to ask for some ice to quickly treat some of their bruises. The Boston Pizza team happily assisted. The manager went above and beyond by bringing out waters for those involved in the accident. They also refilled the ice bags several times before we departed from the scene. We wanted to sincerely thank you for your kindness and compassion. These actions speak volumes about your team!
got food poison from jambalaya paste... (that was the only food i had on that day) not a good experience. stomach pain for whole day until i forced myself throw up all the food.
Place was very busy, but service was good. Food was very good. A little pricey but that's to be expected in a tourist trap like Banff.
New menu sucks, walked out without ordering.
Good bar food and drink specials.
Drink was to sour. But great service ????
Eating
Good food, average service, rude server.
Its a Boston pizza
Very satisfied with there food and service
Mat was amazing, above and beyond service! This guy deserves a raise!
Great food good service
Best food
Excellent staff, great atmosphere . I personally am not a big fan of their menu and prices.
My food was still frozen
Good food, fast service at lunch, enjoyed the patio on a warm sunny day
A cool place! The food is appetising and satisfyingly good???????????? This is the second time I am here, and I will definitely be back????
It’s a Boston pizza
Great experience at a ufc fight night. Our server Jay was an absolute electric factory. Id give ten stars but it only goes up to 5.
Servers were excellent.
Food was great, staff was better! I repeatedly came back because of my first experience with Mark, his customer service was above anyone who has served me at any restaurant. Luckily I was served by Mark every day I went back during my week in Banff and I couldn’t have been happier. He was friendly and personable, truly phenomenal! THANKS AGAIN, MARK!
I had given up on this location and only went back, because it was raining and I wanted parking near the door and WiFi! Ended up having wonderful fettuccine jambalaya and a nice house merlot! Food was hot and the wsit staff polite and attentive! Great experience!
I really like Boston Pizza’s food and I hate giving bad reviews, and walking out. However, the service at this branch is horrid! I stood by the hostess booth for almost 10 minutes while all the servers would look at me, and then walk away. Until finally, one server came over handed me a menu and said, sit wherever you’d like. After finally sitting down, it took close to another 10 minutes for a server to come over and take my order. While waiting for my drinks I noticed the the manger bring over food to the table next to me for them to only find that the order was messed up. I understand restaurant work is hard but, this service was unacceptable especially considering it was hardly busy.
Grate service very small portions wast of money
Great service in bar area.
Great pizza, great service
The restaurant and bathrooms were really clean. Our waitress was busy but friendly and attentive. I split a guac and chips appetizer which was okay, but the special Royal Hawaiian was really good! Definitely not the place for a fancy meal but it hits the spot
Soup was served cold at the beginning but the waiter handled it very calmly and apologetic. Good place to get decent food and very clean bathrooms.
Very reasonable, food was quite good
Terrible. To start our order took almost 2 hours to come, it was all cold and they forgot our wings. We then had to wait for them to come. So along with the food being cold it was horrible. I worked for bp as a supervisor/AKM for almost 10 years and we wouldn’t have sent that food out. All the dough was old and stale. The pizza bread was pressed way to thin in the middle so it burnt, the spin dip that came with it was clearly going bad at it had a sour taste to it. As a former bp kitchen employee I know right now that food isn’t being rotated/flipped properly and or FIFO is just being ignored. I will NOT be ordering from here again.
Friendly helpful staff . Great portions size .
Good food .12.99 Tuesdays for pasta is excellent
Convenient location, good service
The service was terrible last time i was here. There was only one server for the whole floor. We order apps and a pizza. After about 40 minutes the apps came out. The calamari was terrible and something was off about the pizza that night as well. Overall it was less than 1 star
The Viva Italia pizza was really good.
Good as usual! The company is always the best part.
Good wings
Bit expensive, very friendly staff and nice food.
Lovely ambience and an amazing place to be. The service was good. Food was amazing. I have always been a fan of Boston Pizza. Moreover the visit to Banff was altogether a lovely and lifetime experience.
The place is nice and clean. Staff are very friendly and efficient, but the food, especially the pasta is bland, completely tasteless.
Exceptional!!! Friendly, fast, fresh, delicious ✔️ The best Boston Pizza experience I’ve ever had and I didn’t even walk into the building!! LOL Thanks guys, we appreciated such a delicious meal on our little staycation You guys killed it.
(Translated) Excellent service, and delicious food, from pizzas, hamburgers, fries, fried onion rings and a good beer (Original) Excelente servicio, y la comida deliciosa, desde pizzas, hamburguesas, papas fritas,aros de cebolla fritos y una buena cerveza
Terrible experience on our last eavinung in Banff. Rude seater. Left after being told "Good luck with finding a different restaurant"
Disappointed in my Gluten-Free pasta. Very plain and no flavor. The staff were very friendly!
Great staff, good food
Very friendly staff
Good and good environment.
Food was good! Perogy pizza is always a go-to. Brandon was my server in the bar. He was super friendly and gave us great service. Would definitely go back. Thanks Brandon!
Went two times here . Food was great . Presentations and drinks were not good at all. Service was really slow. We finished eating appetizers,than they served us our drinks No cleanliness.
We came in a group of 8, got seated immediately on a Sunday so that was great, we were separated into two tables of 4 people each. The service was not the best, i got a pizza and had to ask for my small plates because they didn’t bring them, and I had ordered a side of ranch and had to ask for that too, because my waiter forgot. Didn’t bring the drink menu so had to ask for it. Also had to ask for a refill... so not a lot of initiative from the staff, not very attentive to the customer. Mind you it wasn’t even busy. Pizza was really yummy tho.
Best customer service..delicious food..awesome servers especially Greg and Jordan.
Waitress was so rude from the beginning and we unfortunately noticed half way through our meal our chicken thai bites werent cooked as I had uploaded a picture showing the raw chicken. No wonder we got sick! Thanks Boston pizza banff ! Dont recommend, go to another place for food and drinks theres plenty around banff I'm sure they actually cook the food lol
There was eight of us that came in, and manager told us that we’ll have to be split into two tables (because of covid restrictions) BUT charged the gratuity pay. We came in and both tables only had TWO food menus and one was missing a drink menu. I ordered cactus cut potatoes, calamari, thai chicken bites, and a small bourbon barbecue chicken. Cactus cut potatoes were almost burnt, Calamari was rubbery and HALF of the stuff on the plate is breaded pickled peppers. Thai chicken bites were fantastic, and was the only thing that was great, since the pizza was basically an onion pizza with how much onions were on it. I was very disappointed with the overall experience. In my opinion, gratuity pay WAS not worth it considering everything that was basically served to our group was mostly horrible. I really felt like I wasted money on this location.
Dined here January 10. Excellent service. Very good timing of apps and entrees. We especially liked the calamari app. The breading is unique to Boston Pizza - not the usual quick deep fry. Very tasty, especially with the peppers. I've dined at both locations here in Cambridge and gave never had a negative experience. We're quite fortunate. It was extremely refreshing after a horrible experience at the new Kelsey's that just opened up. Definitely making this location our regular dining establishment.
Meh
Awesome experience, great food and better service. ✅
Amazing food and always great service
The service was very bad. The guy looked like he was stoned and not friendly. We Ordered thai bites and they served cold, and the chicken was not fresh. Second time they brought the same plate after few minutes.He took the plates from the table without even asking. However, the pizza and bandera was really good.
Good pizza and pasta with friendly service. Deserts were nice. This is on 1st floor with 2 flights of stairs.
Food and service always great and consistent. A good family place.
Horrible customer service. Our waiter was extremely slow/rude and very unprofessional. For being in a tourist area they could certainly do alot better.
Good food and great service as always. Pretty standard with Boston pizza. Don't miss their full rack of ribs on Friday special!
Average boston pizza
The food we got was excellent and the waitress was wonderful. I enjoyed it very much!
One of the worst experience I had ever with any restaurants. Staff were utterly disgusting no smiles on the face when greeting. We were a family of 7. Said we are all full as a reservation of 60 are coming in a while. So we have to wait for 15-20 mins. So we did. Only had 5-6 tables filled rest were all empty.. Then finally after waiting we thought of ordering while we wait so it's less time but then we were told that the food will take 1 hour as we are VERY BUSY although nearly the place was half empty. Clearly they didn't want to serve us. When we asked why it's going to take an hour when the party of 60 weren't even here yet and they haven't even ordered so how can the food take 1 hour to cook. A simple Sorry was the answer. I wish I could talk to the owner of Boston Pizza and discuss about Canadian values as my kids watched all of this and for a moment I felt embarrassed of even having such a conversation. I wish I could give a "0". DO NOT GO THERE DONT SPEND YOUR HARD EARN MONEY ON THIS PLACE AS THEY REALLY DINT DESERVE THIS.
Fantastic! Can't wait till there birthday party event!
Good food but the service could have been better... very slow but it was quite busy.
Food: 4/5 (pizza was good but fries were cold) Service: 4/5 (I’ve never been called so many things before… “boss” “king” “sir” “champ” but the manager was helping out) Wait time: 5/5 (got in right away)
Always great. Kid events are cool. We go all the time and are never let down. Other locations are not as consistent in quality.
Excellent tai chicken
Accommodated us (family of 12) last minute and managed our orders perfectly, even on a busy long weekend.
Best place in town for ufc and great pizzas
Great food. Very friendly servers. Great experience.
Good food.
Great service, great food.
(Translated) Rich (Original) Ricas
The hostess was so disorganized... Waitress didn't show up to our table after 15 min.. And food... DISGUSTING! The only good thing about this place is the Free Wi-Fi.
(Translated) I stopped to eat a pizza. Obviously I am not used to Canadian tastes but once I have chosen the right pizza for me I must admit that it was particularly good. To try (Original) Mi sono fermato a mangiare una pizza. Evidentemente io non sono abituato ai gusti canadesi ma una volta scelta la pizza idonea per me devo riconoscere che era particolarmente buona. Da provare
Honesty this place was a disgrace when I went to make a pickup order I had waited an extra 20 min and the man named Kevin was so very rude to me as I forgot my debit card and got very frustrated with me I believe that in the F&B world U do not get rude with someone for that when they are paying your business for food. That man is a disgrace to that business. The hostess was very kind and I could tell she had felt bad.
Overpriced considering other options in banff, no extra local touch of any kind, staff not particularly paying attention to you in an empty room. Only thing going for them: located on the avenue, and when kids are just too hungry it sounds like a good choice. Well, it's not. Run away.
Prices are kinda high but the food is great!
Service was fast and pleasant
Great food. Good service
Great service, came in with a large group and they accommodated us so we all could sit at 1 table.
Great food, great.service
I appreciate the option for the new vegan bowl. Tasty and full of veggies and flavour. Its wonderful to see a large chain open options on their menu for folks choosing to avoid animal products. Thank you BP for being a safe haven when I travel and get hungry! Looking forward to seeing what else they come up with for vegan options. Keep up the great work!
Stopped for dinner. Ordered the least expensive meal on the menu due to outrageous prices!!! Another great place to eat gone to hell due to greed!!
Staff was nice but food was only okay. Exactly what you would expect.
We left this place hungry and broke ???????????????? anyway,we wanted to try it...now we know that's not the place for us..
The food is mediocre. It's a good place if you're just wanting to watch a game and drink with friends.
Good pizza and friendly staff.
Awesome. The new Appy hour menu is awesome except the wings are pricey.
Have eaten here many times and ordered take out. The food is great, staff are friendly, and the atmosphere is fun.
The calamari and the cactus cut potatoes were lovely as always. My partner’s salmon was dry, but not terrible. Staff was very friendly
Very nice staff
Such a rude experience, we were group of 25 people, came to enjoy food while watching Raptor's Game but the server was so rude, seems she was angry at something, we asked for water but the lady said have PATIENCE. We were surprised to get such a response from Boston Pizza location.
Was sited in a bar room. Fairly fast service and the food quality is up to other Boston pizza's levels. Nice view on a banff Avenue from the certain tables.
Ordered for takeaway said it would take 1 hour but came in 30 mins! Excellent service from delivery driver and the food was still hot too.
Always good food
Good food. Quick service. We ate around 2pm on a Friday so the place was not packed. Food tastes good especially the honey mustard wings!
I was quite impressed with the staff at this Boston Pizza when I went yesterday. We showed up with a group of around 18 people, including 5 small kids, and they handled our group quite well. They were already quite full with two even larger groups, but they never complained. Our waitress was really good at handling our large number and keeping our orders straight. We got our food in a really reasonable amount of time. The manager was super gracious and accommodating of us and the kids. Very impressed with the service. The food was quite good too!
Excellent customer service, tasty pizza
Our server was the best, Thanks Chelsea!
Wondering pizzas
Very outdated inside. Server was nice, asked for water. Was luke warm tasted dirty. Asked for a sprite because the water was gross and there was something black in each ice cube.(can only imagine what it was) looked in our other drinks and it was in every drink that had ice! Pizza wasn't great and wouldn't recommend. I would never go back and certainly wasn't worth the full price.
Delicious pizza and kind waiters.
Best gluten free crust ive had so far!!! Service great and friendly.
Great
Fast and friendly. Consistent.
If I could give zero stars I would. Decided to get cactus cut kettle chips with my girlfriend, ate them and all was fine at the moment. Within the next few hours we were both vomiting, I believe it was due to the "mystery sour cream" as this was the only thing we ate all day. I wouldn't recommend getting food here in the winter as I was told it was very empty during those months, which leads me to believe food that is stocked has likely expired. Will not be returning.
Great service, but a much smaller than normal menu during covid (which makes sense). Once patios open up again, we'll be back. It used to be a go-to spot and we hope it will be again.
Abysmal. I grew up going to this location and even had an interview before it was built to work here. Loved coming here over the years, BP was always a safe pick. I went tonight with a friend and it was downright awful. I never leave reviews, but we were waiting 45 minutes for our drinks and it wasn't that busy, we heard other customers yelling 'hello' in order to get the waitresses attention. An hour for onion rings and pasta? Mine was also cold. Not sure if new ownership or not but cmon. Was also served my dish without utensils. Please get these waitresses up to par.
I rate it one point. Because it couldn't be worse. Pasta is the worst I've ever eaten. Pizza is dirt expensive and the dough is strong. In addition, the restaurant has also bilk a deposit from my friend on staff. The president of this restaurant is a racist. Give him back his deposit right now, you dirty kids!
Got the ribs and they were good. Veggeies and salad were delish sides. Had it for oick up and it tasted good when i got home. If i went in it would only be more fine
Positive atmosphere and staff
We had a good experience overall eating here. It’s good for the whole family especially if you have little kids that tend to be a noisy. They get coloring pencils and the kids menu is great. What isn’t so great is that the vegan option (power bowl) is the blandest dish ever. I asked the waitress for some type of a sauce and all the ones offered weren’t vegan. Just because your a vegan or vegetarian, your doesn’t have to be bland.
(Translated) The pizza dough is thin and crispy, and the toppings are delicious with volume. (Original) ピザ生地は薄くてパリパリ、トッピングはボリューム満点で美味しいです。
Boston ???? is usually really good. The food was good quality. Service could be improved upon. The portions aren't as big as I am used to with other locations (Square one!!). Otherwise, good food.
(Translated) Wasn't hot and didn't really taste good (Original) Was niet warm en smaakte niet echt goed
We waited 45 minutes for our dinner call the manager over to see why taking them so long they were having problems in the kitchen three people did not show the manager was apologetic for a meal and I told him that was not his fault
After reading all these reviews, I came with low expectations. However, I came with my two kid, service was prompt, server was attend. Food came faster that I expected, so pizzas looks like there were premade but however they tasted good. Employees were happy to make my kids welcome. We came for Christmas eve and I saw they were preparing tables for big groups, but that didn't affected our service.
Always great customer service!
As good as all other Boston Pizzas. Summer weekends are very busy and reservation is recommended.
(Translated) Food tastes, be there in time, then you get a place without waiting. Ambience is neat and up to date, service friendly and efficient. (Original) Essen schmeckt, rechtzeitig da sein, dann bekommt man auch einen Platz ohne warten. Ambiente ist ordentlich und auf dem Stand der Zeit, Bedienung freundlich und zügig.
Told us to walk around for about an hour and then canceled it all together once we got there
Pizza burger is fantastic
Food was great! The kids had a blast with Ariel and Moana! They even got Ariel to sing with her beautiful voice and they danced with them both. Thank you
staff was friendly, my kids enjoyed their meals and their summer adult drink was pretty impresive ???? haha
Typical BP experience.
They were slow but good food
Best shrimp tacos in the country.
Lil expensive but friendly staff Best place to sit outside and eat. Located on Main Street of Banff.
Love itttttt
Staff is awesome food comes quick and is delicious
Our server Jacob was very polite, kind and attentive, food was delicious
Friendly
Was a great evening with friends. Food and service was fantastic.
Fantastic place and atmosphere. Was visiting Banff on my own and the 2 times I came in I sat at the bar and got speaking to people. Bar staff ensured my glass was never empty
This place is so good
Friendly staff and food is consistent. Portions are smaller than I would like but that has more to do with the chain and not this location specifically
Service great. Fast. Waitress excellent food great. Hot. Tasty. I eould highly recomend it.
Great food and service !
The meal was excellent, service and customer relations is second to none. It was an awesome experience for me and my family on our visit to Banff
Great food, service, and atmosphere????
The worst pizza I ever eat waiting for 1/2 hour to get my pizza it was cold topping is too bad it's over priced $35 for large pizza taste is really bad service is really bad first & last time for me go to this place
Serves the purpose of Boston pizza, a decent food with no positive surprises. I visited this place after more than a year. Last time I got an awful pasta but this year was a good pizza. Last year experience was the only bad one in Boston pizza, so in general eat there if you are mainstream North American eater. If you are a foodie don't bother with Boston pizza.
Same as other chain BP locations. Always clean and food and service times vary. Usually if you go as a group it is slower but even if you preorder all meals prior to arrival it still takes quite a long time. Staff has been mixed during my visits with some that are genuinely happy to help a d others that do not have the time of day for you.
We went there last night for dinner. Service was good but horrible food. My beef burger had bad smell and taste. Other dishes were ok ok. It’s Will never go there again.
I was not impressed with the service ther was 9 of us we had to break the group up, was charged a 18% gratuity but we only had 5 ppl at each table we were told the table that has 6 would be charge that. The drinks were slow (Nothing fancy) the food was half A#$ the kids meals were better than the adult was the best adult meal was Jambalaya. I wouldn't go back.
Ok
Food and staff here are fantastic. Love the cactus chip nachos. Oh and did you know they even have pinball???
Haven't been but the wifi is good.
Staff pleasant. Found it bit expensive.
JM did a bang up job handling our large table of 14 with a positive attitude. Our only concerns were that all the burger buns were burnt and the fries looked a little small. The nachos also tasted old however the rest of the food was great.
Horrible and RUDE service stood waiting for almost 5 mintues as there was no one at the front to seat you and the waitress was EXTREMELY rude and it was not even busy first and last time in this LOCATION
I ordered bean veggie burger. It was cold and fries were cold too. I would not visit this location again.
Came into BP’s for some pizza and beer and wasn’t disappointed. Great service and not too busy at all. Love the atmosphere and simple yet varied menu. I had the meteor pizza and while visually a little odd, it tasted amazing.
(Translated) Shriiiimp tacos (Original) Shriiiimp tacos
Great food
Service was fast and friendly, restaurant was clean and tidy, food was a little pricey but delicious
Amazing place
Fantastic service on the sports bar side!
Food was bad. Service charge was automatically part of the bill...
Fast friendly service. BBQ Chicken is the Best!
I brought my son in following his Bar Mitzvah this evening. Brandon was our server and he was very kind and professional! He answered all questions we had with the menu and made us feel so welcome - he even offered great sightseeing tips in Banff! We will definitely be back again! Mazel tov!
Food was okay, one of us found a bug in the coffee. Super slow service
Service
Excellent pizza and service
This one is overpriced from being in a tourist area. Same food, smaller menu. Overall, it's ok. VERY nice service/servers though!
Overpriced mediocre food.
Good fast service and the food was great!
Good portion
Chicken wings are good while the beverage is also though.
The server was awesome but, I received cold food, ribs to be exact and all they did was reheat it in the microwave, I mean any other restaurant I would have gotten a new meal cause obviously what I ordered has been sitting there forever for it to be cold, then to add insult to injury while eating there is a dirty fork under my table stabbing me in my foot.
The server was great, the nachos were bomb n the beer was huge for a great deal ???? the ribs had barely any meat and no sauce on it tho. Very disappointed. My boyfriend's ribs were undercooked.
Went there for lunch on a Friday, the restaraunt was pretty much empty, but we waited for quite some time to be served, once we got our food, we realized we didn't even have forks or knives on our table, so we asked for them and the waiter basically threw them down, the food came and it was good, and correct (the food is the only reason this isn't one star). I had to flag a waiter down to get a refill, and when I did, it took about 5 minutes and the cup was 90 ice. When we finally finished our food, the waiter piled the dirty plates in front of one of us, and took off, after he came back, he said he was very overwhelmed, but he was only serving 3 table. When I was paying,I didn't leave a tip on the machine, as I prefer to leave money so I ensure the waiter gets it and not the restaurant, so when I handed him the machine, he said to me "OH, no tip? Thanks, have a nice day" and walked off. Worst BP experience I've ever had.
I wish I could give this place more stars because our server was incredible, but the hostess and her immediate friends were not! We weren't planning on stopping for supper as we were a party of 16 with small children, but we did. The eye rolls started once we walked in. I was also told I didn't know how to count when I said "7 adults, 9 kids" because that's "only 13". They were quite vocal about how they didn't even know how to make this work and then joked about how the server who would get us would be so happy, with an excessive amount of laughing. Complete sarcasm was evident. When I called them out on it, it was shrugged off. As a party who spent close to $200, the treatment we received once we walked in was trash. Our server was beyond incredible! I wish I caught her name, but she served all of us with a smile and not once complained. She made sure our kids received food first so they didn't have to wait. Our kids were well behaved and respectful, and as parents, we felt extremely judged for bringing them with us. We chose Boston Pizza for the family friendly atmosphere specifically. Please, hire more people like our server and explain to your hostess to not make judgments so vocal and obvious.
Clean. Alot of seats available. Good food. Great promotion. Love it.
Worms and dirt dessert ???? (Gummy worms & chocolate pudding)
Our family often eat in Boston Pizza, but this time it was the worst experience ever. We got the grilled pizza burnt and it looked like it was just heated, not prepared on grill. Our steak was awfull and mashed potatoes looked just heated and definitely not cooked for us. The waitress trued to be friendly, but forgot that we ordered fries for my husband and brought him mashed burnt potatoes. We won't ever visit that place again, that's for sure.
Server was lovely and attentive. Food was good. A burnt pizza for one member was compensated by a complimentary salad while a fresh pizza was baked. Gluten free options limited to very average cauliflower pizza crust with few toppings. Average food, great service.
Lots of things on the menu. Reasonable prices, friendly staff.
Great pizza and usually always good service.
We had Pizza, Chicken Wings and Salad. It was delicous, the service was friendly and compared to other locations in Jasper the prices are really fair.
It’s really frustrating when you order meals for pickup and the restaurant can’t even give you utensils to actually eat your food. Thanks for ruining the experience.
Nicole was amazing, she took well care of us. My family and i arent from here, and i have never had a good boston pizza service before. She was so sweet and helpful. Food was amazing too. She absolutely made it a great time for us, made the night more family like. Did had some issues with the bill but other then that still a 5/5.
I had a couple drinks here with friends. Great time. Great service.
(Translated) Very good ribs (Original) Muy buenas las costillas
Staff very polite and helpful
I was told this places wasn't anything special. Robroy was wrong. As it turns out it was quite the magical experience, especially where we (unbeknownst to us) had to pay an extra $3 for cheese on a meal that cost 10, classic BP. I was down enough to come into your store in the first place, no need to kick me.
Wow the waiter was nice!
Food and Service excellent.
We had great food & the service was very good!
Great service
I ordered a lot of foods including chicken ceaser salad for pickup, waiting over 35 mins as the newly staff forgot to send it to the kitchen. Still, I understand as the staffs are so friendly. But when I opened it I found there was "NO CHICKEN" but only the veggies. Me and my family were OK, as it was late at night, and don't want to bother delivery man because of this chicken. But I called and let them know that there was mistake in the kitchen. and kindly manager wanted to send me a coupon, and he wanted to send it right away. But I refused it, but still he said he would offer, so I decided to take it by mail. But I received nothing until now. It's not just the matter of a coupon. So disappointed of the several mistakes.
nice place and good service
After a long day at African Lion Safari my family a party of 10 decided to stop and eat here. My husband walked in and asked for a table and they said they only had room in the bar or the patio. When he looked around the restaurant there were tons of tables available as the restaurant wasnt very busy. He asked if they were reserved and they responded they could have walk ins??? Are we not walk ins. So we left, so disappointed in that.
Love this spot... Can't beat their half apps love it
Not too impressed. The service was mediocre and the food is a bit over priced. Likely will not be back anytime soon.
Horrific experience today Sunday at banff Boston Pizza location. Totally unprofessional behavior by the host. When complained about the rude behavior of the host the manager greg was totally unapologetic and instead of resolving the matter and being courteous , he started complaining that we are under staff and the host amd cooks are stressed. That was his excuse for misbehavior of the host.
Food was good. Seamed a little expensive for lunch.
Usually go to watch the Jays game. Great service overall. Great food!!
Excellent service and food
great location just off of the main strip. you need go up a tall set of stairs to get to the restaurant so we carried my cousin's stroller. food was good. waitress was nice. family from NYC came to visit and they liked it very much!
I find the menue selection to be small. It used to have a wider variety.
(Translated) Excellent pizza, we were surprised at the quality of the food. It is an excellent place for dinner. We were well served. (Original) Excellente pizza, nous avons été surpris de la qualité de la nourriture. C’est un endroit excellent pour diner. Nous avons été bien servi.
Just like every other BPs
With the donate 5$ for 5 free kids meals makes it affordable to take a family of 4 out for just a few dollars more then McDonald's I think we found our new favorite thanks
Staff was extremely rude and refused service to me and my family due to my medical condition on Sunday afternoon. My children really wanted to eat at bps and we got kicked out and publicly embarrassed. Thanks for ruining my kids first trip to Banff. PS your front door staff are not doctors and have no manners or respect for others. We will never go back.
Sadly our experience here was not a good one this time but management handled it well and we will give them another chance and will change my review based on what happens
Good quality food
Tuesday pasta specials are the best..
Over priced. Under whelmed. Poor service. Poor food.
Ordered tacos through Boston Pizza on skip the dishes. Asked for extra sauce on the order. Tacos were received with no sauce. When we called Boston Pizza they told me nothing can be done. Terrible customer service. Its no wonder this location is suffering.
Very busy but good service
Dine in
(Translated) The appetizer is delicious,,, but the oil is good, the service is kind,,, (Original) 前菜好好吃,,,但是好油好油,服務親切,,,
Ordered a large meat lovers pizza online and when I got there they tried to tell me it did not go through. I told them that it did and low and behold after they check the kitchen my order was there. Maybe you guys should be 100% sure you don't have my order before trying to pass the blame on the customer. The worst part is when I finally opened the pizza only to find there was literally ONE piece of pepperoni and saussage on every piece. Cheese was hardly melted either and was nearly undercooked. Nothing but a waste of my time and money because this was by far the worst pizza I've ever had from BP's I should have just taken my 35 dollars over to IGA and picked up nice steaks to grill instead of dealing with this place
Fast friendly service even when at full capacity... steak was cooked to perfection... I was impressed because the steak restaurant up the street couldn't cook it right and I chose to go here instead
Perogie pizza is the best
Sad the bacon double cheeseburger pizza is gone :(
I was disappointed when I got there to watch a soccer match and I realized they don't show it (Real Madrid vs Barcellona). My review is specific to this branch, I am satisified with the servis and food I got from other branches of Boston pizza.
No complaint about the food. However, I haven't seen any restaurant where the waitress brings the bill and leaves it on the table without asking if we want to have anything else. It happened twice. On both occasions, I was going to order a …
Boston Pizza is my favourite place, but service could be way better. Do not want to repeat how long we waited, I was surprised when we took take out and instead of 4 cutleries we got 3 and they refused us to give a cups. Attitude was bad. Sorry guys, but honestly you don't deserve any tips.
our first rime. we truly enjoyed our dinner. Our waitress Jessica was excellent, very friendly. place was nice. menu has many options. Definitely will be coming back
Our server was terrible... First of all we ordered Nachos to start, along with our food. TK did not even ring in our nachos not yet get them to our table. He did not stop and ask how our food was once, nor did he refill our water and pop. We stopped another server walking past, and she efficiently refilled a pop. After a while of being finished our food, we continued to stack our plates to try and hint him to pick them up, but he continued to walk by and ignore us. Around 20 minutes after we were finished our food he picked up our plates, and brought us our receipt; without asking how to split it. We continued to wait from exactly 8:16-9:01 until we had to intervene and stop him walking past to ask for the manager. The bathrooms needed attending to, to say the least. The bathrooms should be sanitized often but there was garbage all over the floor. Our server TK, did not have his mask fully covering his face, but his social distancing was good because he never came to us. We felt like we were not only forgotten, but lesser than those that he was attending to instead of us. We will definitely not be going back to this location.
Your typical Boston pizza. The best place to watch UFC fights in Banff
Good food
I love coming here for the Perogi Pizza and the pizza flights! Last visit we had Jay as our bartender. He was friendly, fast and made sure our experience was pleasant. 10/10 service, Thanks Jay! Can't wait to come back!
Staff was great and funny
The WORST service ever First they got our order wrong and tried to charge us for extra items that we didn’t order My brother pasta was disgusting barley any sauce and the noodles weren’t cooked properly I ordered a steak medium well and it came SUPER WELL DONE after I told the service about this she didn’t do anything or ask to fix the issue And last time I checked tip is 15% but they automatically charge h 18% tip no questions asked witch I find so dumb over all worse place to go to in Banff I do not recommend at all please save your money and time and go some place else
OVERLY EXPENSIVE! But food is alright but the staff is amazing!
Great food and service
Great location conveniently in Banff. Good service and quality as you'd expect from other BP locations. One of the items came out a bit late after ordering so they compensated us on the final bill which was a nice gesture. They are following social distancing guidelines with seating capacity which is also great practice. Went to this location twice during a 5 day vacation and would go again when in town.