Reviews of Best Buy (Translator)

Yasmeen Akhtar

wanted to reserve something for pickup but they don't answer the phone. Tried many times with no success. If customer service is like this I probably don't want to buy there anyways.

scott sabo

Waited too long for service

Jassen Jackman

Good usually, but this visit couldnt find what I needed.

Shelley Beth Stevenson

Best Buy Westhills in Calgary was wonderful as always, I returned a TV not up to my expectations and replace with another , the people were knowledgeable and made the experience a great one.

CRISANTO DELA PENA CRUZ

Wurst buy.

Tim Oborn

I needed to get a harddrive replaced for my laptop and the guy said it would take a day or two. When that time came I called to see where it was. They said it would be more like 2 weeks. I had finals to study for so I told them to cancel it and I will just buy a new one. They even gave me a deal since I paid for part of the repair. I got a phone call a few weeks later saying that my laptop was in and fixed. Thankfully I didn't have to pay for the fix as it was supposed to be cancelled and that was there problem.

Philip Macintosh

Friendly service

Faker bey Sherman

From the manager to the disinterested sales staff - all are incompetent

Krzysiek Derkowski

Good selection

a2z taskit

Great service today !

Sandy L Smith

The worst experience to date purchasing a new phone. Spent over three hours in the store. Do not buy a phone from best buy mobile.

Chris Bates

Wonderful experience. They may be young but I lucked out with a very young, knowlegable (sp) young man named Dylan. I was purchasing a new television and sound bar. He was very helpful, very professional and top notch customer service. Would definitely recommend you ask for him in the TV department.

Bryanna

Always fun shopping there. Nice and friendly!

Omolara Talabi

Very good place.

Lauren O'Hare

Great staff they've always got what you need when it comes to electronics

Liverpool 4 Ever

Friendly and helpful staffs.

Aaron Prasad

Great personalized service from highly knowledgeable team in the Mobility department

Kaitlynn Jensen

Great sized store - well laid out. It's a typical BestBuy so you know what you're getting when you walk in. The reason for a 5 star review centres itself around the staff. All of my interactions have been in the spectrum of neutral to fantastic - no negative personalities that I've run into. Broadly speaking the staff has the helpfulness of a commission-based sales person without the pushiness or crowding. Overall, this is my go-to tech shop in the Calgary area.

Chris M

Can't check status of web order online as it doesn't work. Calling and calling and don't get an answer. Such a painful experience. Would buy from Memory Express but they don't sell the part.

Michael Barr

Good electronic store.

Mark T

The delivery service is not great. They say they will call you 24 hours ahead, but they actually don't. They are also unable to give any information about the delivery timing if you call them.

Brian Chen

Good place to buy Electronics.. but if your going there to buy movies don't bother very little selection on new releases. Go to Walmart for movies.

Shamir Juma

I don't often leave negative reviews, I'll tend to just avoid reviewing a bad experience but I was thoroughly unimpressed at this location (Mobile area specifically). I intended to make a large purchase today and ended up walking out.

Sherri Barstad

Pretty typical big box tech store. Selection is okay, prices are fine, and staff has no product knowledge. What's the point of buying at a brick and mortar store if the staff can't help you? I only shop here if I've already done my research online and can't wait for shipping time.

Robert Park

Was Christmas shopping

Scott Storm Carter

Very professional

Charlie

I love the place great deals and service I would recommend this place to anyone

Jennifer Nguyen

Awesome selection. Great deals

sterling Mcleod

The shittiest service ever! No real advice no technical knowledge.

F

Customer service was great!

Jubilations Calgary Stage Manager

Not all departments of devices you can find in this branch

TravelMemory Lane

Going down hill fast. Shelves have empty boxes and no stock. The cashier always says no. Don’t take it. Talk to a manager. They have the power to do things, albeit reluctantly. If you purchase online they won’t return the product unless you have the original credit card. Tough to return gifts. You try to support local stores, but it is far easier to return online purchases to Amazon.

Melanie Levesque

Average bestbuy, friendly and helpful staff. They take a while to get back stuff if it's sold out.

Ryan Sowtis

Paid $60 for my screen protector and when Geeksquad put it on they failed to tell me to wait to put my case back on, so I asked for them to do it again ( which they did ) however the guy put a completely different screen protector on and now my edges aren't covered and my S-pen doesn't work because it catches on the edges. When they take your phone behind their little stand thats all covered so you can't see, they do shady things. DONT TRUST THIS STORE! I will be going further into this because I'm pretty sure you gave me a $10-$20 screen protector you had sitting back there and scammed me for the $60 one! You're pathetic

joni pincombe

Great

Lea Juntez

Nice place and great prices

Krystle Raymond

Good sized store not as big as other locations in the city but is convenient for the westside.

Barking Good Pet Services

Do not order online from Best Buy! Their shipping times/delivery times are waaay off. Stick to Amazon - Trust me. If it's not in the store, don't buy it from Best Buy.

Noel Fenerty

Great customer service, especially at the Geek Squad shop!

Bryan Fowler

Truly baffled why anyone would visit best buy for electronics. I was in a pinch for a keyboard and, instead of ordering from the usual ncix or Amazon, I decided "how bad could it be" and visited Best buy. After checking stock, I went to the store. To kick things off the floor stock didn't match the website. Inventory was strewn about everywhere with prices not seeming to match SKUs. And the whole reason to actually go here, human interaction, was unsurprisingly terrible. Tons of staff, a small army, just wandering around aimlessly doing nothing at all. A handful of confused customers not getting help. Finally when tracking someone down they are predictably clueless as this place doesn't train anyone or even attract workers who are into electronics. In the end of yourself a favour and order online or visit Memory Express.

Wade

Great customer service from Zahid! Thank-you!

Justin Zhou

Staff are good at greeting, but not available when you actually need them to get stuff. Decent selection for a smaller store too.

Dragan Ivancevic

Prices and customer service were good

Paul Purewal

Staff were not experienced in helping for simple things in the store.

Aubrey Little

Usually a pretty good place to shop but do your own research if buying a travel adaptor/converter for a trip. Bought an adaptor on advice from a salesman on their word that it would cover all my needs but the voltage is different in this country and as a result fried my Powerbeats Bluetooth headphones resulting in a very expensive adaptor.

Ron Lewis

I've called 10 times the last couple days in the mornings and afternoons and the phone will just keep on ringing. Can you at least get an answering machine? This feel ms ridiculous. I can't get anyone to answer and ye one time I did I was told they were going to put me in contact with someone else and then the line went dead. I called back again and no answer.... Way to make a customer feel acknowledged.

James Lau

Expensive and limited selection but if you need a new TV then check it out.

Charlie Smith

Best price.

Joel Scott

Helpful staff

Gurpreet S

Kevin you are the best Thanks

grant I

Enzo is the man! highly reccommend this spot!

Danielle Clavelle

Major upgrade since the last time I was in there. Walked in, greeted with a smile, the girl had a guy meet me in the aisle I was going to, he was very knowledgeable on tv mounts, paid right in that aisle. Walked out in under 5 minutes

Jason Krausert

so many awesome options

Bryce Plante

I will only go to this location for my electronics. I always get the best customer service every time I go in and it is often! Thank you to the staff there for making each purchase I make a good experience.

Italia Caesar

Lots of parking to start, really nice greeter when you enter and another person asking if you need anything else once you get in the area you were aiming for. Not pushy at all. Prices are very competitive and the store is well organized and clean.

Patrick Tapil

Friendly staff, who always try to help you to the best of their abilities and knowledge.

Richard & Liz Bergeron

Great store for electronics and related items! The West Hills Calgary store is where I do most of my shopping. I've got to know the number of the employees on a first-name basis. most notably here is the Westhills cell phone Department offering a wide range of cell phone manufacturers. This week my wife and I both bought new Samsung 8 Note smartphones and we were extremely pleased. Bestbuy's cell phone department offered several incentives to go with this phone including extra inducements to switch carriers. It really pays to do your homework! Another strategy for the smart electronics consumer is to get to know the sales reps who can inform you better of upcoming products and sales events. This store goes out of its way to get to know its customers, especially those who are frequent returning customers. The level of engagement with those individuals is observed to be exceptionally high.

Michael Chudy

Just called on them again today and purchased a new HP printer for only $39.00 that is the best price any where. They will also match prices if you can find one better anywhere. So shop online get your best price and then go there and get what you want at the lowest price.

Rod Hamilton

Good location.

Alicia Nesbitt

Cool store.

Trevor Thompson

Impossible to get a hold off. Don’t give me a one 800 number.

Edmond Phan

Hey Geek Squad. I sat at your counter for 20 mins. No one showed up. It took me awhile to find a Best Buy Staff member to be told he wasn’t sure when you would be back with no follow through or follow up. I should be giving a 1 star but I’m giving a 2 because I know from past that you provide better service than this normally.

Melloney Sambern

I’ve been to this location many times, and the staff have always been very helpful. The price match experience was simple and easy. Even though I purchased from different locations at different times over the last month, they matched a bundled price from Sonos. The girls at the exchange desk were excellent!

Skip Crockett

I ordered a joystick through the store via the website said they had 12 in stock should be there 3-4 business days right on time for my birthday and then 2 weeks later received an email stating they had an inventory error and could not supply the joystick their system had in stock. After paying the taxes and price of the product I was issued a refund of $100 minus the taxes and was told to try ordering again even though I might have the same outcome. The Best Buy website says they have it in stock online and the American website had the same joystick for $37 cheaper. Customer service was great store logistics and inventory handling was very poor.

Fortnite Crazy

Was just at this location and an item I was purchasing was rung in higher than the advertised price. Not only did they honour the price advertised they gave me an extra $10 off - great customer service!

Suzanne Velcic

Good selection, hard to get service.

Eniko Kapocsi-Kiss

Not good. Lots of products but you have staff that stand around and not help out . I don't even know why I visit retail anymore because they just ignore me. Maybe I don't look like I can afford an 85 inch tv... Sigh.

Pearl Nguyen

Great staff esp the geek squad

Timothy Cook

Great customer service.

Marcus

Went to this store and bought film for my instax, I had a couple questions about some products and this guy named Marvelous from Customer Service just lives up to his name and I can’t stress it enough, he was very friendly and knowledgeable, I think this store needs more people like him or this store at least try to keep him, he definitely brings a different vibe to the place. 5 Stars for you best buy west hills! I will be back once I’ve decided to buy my GoPro.

David Wear

Good service and prices. Thanks!

Alexander Giorgis

Helpful staff

John Erk

The staffs were just phenomenally awesome!!! Most definitely choose to come back everytime!!! Fantastic customer service!!!

Jane Stuart

I visited Best Buy Westhills last Sunday (July 18, 2020) assisted by ROHAN A. his excellent customer service gives me impact to recommend him to the customers who needs something in the Computer Section. His patience, competence really needed to serve the needs of people. Great job ROHAN A. I know more recommendations you will receive for those you are going to assist at work! Thanks for a great experience. GOD BLESS!

Catherine Siegbahn

Friendly and helpful staff in general but you have to wait for the quality reps. Had an encounter with another rep and he was dismissive and not helpful.

Kris Van Apeldoorn

Good selection.

Isioma Nwonye

The place does not have a free parking. Only for a minimum spending at store, they will pay the parking! Doesn't make sense.

Samantha Lemna

Just bought a laptop from Hamza Naqvi. Great knowledgeable sales person

Adam Hough

Staff worked with us and what we needed and also listed to the price point we were looking for. Staff Friendly and very helpful.

Dylan McCafferty

Much amazing. Such tech. Wow.

Max Mullin

Curb side pickup is useless. Waited in car for 20 minutes foolishly. Went inside and got my product within a minute.

Jasmine Fung

Caden helped get us all set up with a Microsoft Surface Go, Stylus, Mouse, and laptop sleeve for my kid for back to school! He was AMAZING! Friendly, kind, able to answer all our questions, and even suggested the laptop sleeve which we …

Doug Archer

Needs better inventory control. Website says things are in stock in the store that are not.

Art 2Cute

Great service

Nathan Johnson

This is one of the refurbished Best Buys. Full of home appliances and stores-in-a-store. Sadly that means it's dropped pretty much all of the software, games and video inventory which makes it a less interesting place to pop in and browse.

Patrick Reedy

Decent place for electronic, hard to find stocks for sales item

Ally Javier

Great little store. Usually you can’t find a sales person to help (other locations) but these guys were all over it. Store was clean and well stocked and well staffed. I’ll be back.

Jared Holitski

This store is really good now. I find the staff to be more friendly and helpful. and they seem to be stocking more computer items which is a plus. I'm a little old school, but i prefer to see a computer and its components before i buy it.

Steven Casey

Great place to shop! Staff is nice most of the time, and if you have a problem management is good to take care of it.

Dain Madeiros

Busy, courteous personnel who seemed willing to help

Malorie

Well organized with a good selection. Some days are better than others in terms of customer service, but I have found that the staff are typically helpful and knowledgable.

Shannon Woodrow (sapboats)

Have been waiting on hold for about an hour now trying to inquire as to whether a product is in stock.

Kimmi Nguyen

Great place to buy electronics, just stay away from. The over eager sales people that just won't leave you alone because they are forced to make a living on commissions... But wait, wasn't this what separated Best buy from all the other electro ICS stores??? What happened??? Oh right you bought future shop and now it's back to pressure buying tactics

Paul Henderson

I'd misplaced a receipt from 11 months ago and needed it for warranty and called this Best Buy location. Ian took my call was able to retrieve it, and sent it to me. I appreciated that he took proper precautions for security and also made sure that I did receive the document before getting off the phone with me.

John B

Not certain if their Geek Squad was trying to scare me away, or if the most expensive of services is really all they can offer. Came in to have a 2.5"HD looked at. Since they didn't sell HD cases, I asked their Geek Squad, who only took a half second to play with the cable to tell me the port was broken. Instantly told me they could only offer data recovery services from $300 to $1600. Upon returning home, I opened the case, tightened all the screws and the remounted drive worked properly. The floor staff was very polite and informative though, quite happy with the other products they helped me with.

Igésia RBC

They have a great tech support team! I thought that I had a problem with a new MacBook Pro that I got. I felt ripped off but they were patient and helped me fix the problem in store. Not only did I feel confident about thet purchase again but the staff managed to turn a bad experience for me into a good one!

Daniel Barragán

Perfect store for all electronic goods

Rob Lindberg

Completely satisfied

Cfree _43

Great customer service

Rodolfo Cabrera

I love electronics. It’s the best place to buy the best electronics.

Medina

A young lady by the name of Gorda helped me with my new cell on Sunday....she was super kind and helpful...thanks so much ;)

Andrea K

I have a favorite TV salesman there.

jodie manning

Very organized

Cory Mourits

This is an another Best Buy (they are all the same)

Alona Gal

Mediocre at best

Stefan Walter

Very helpful and patient staff in the computer department

Breno Rotelli

You know what to expect, it delivers it and nothing more. Basic big box store.

Paul Viergutz

Reserved 2 games to purchase. Got notification that both were reserved, but when I got here, was told that one was sold out. Took 30 minutes of standing at the till to figure this out.

G M

Consistently great service and easy to get straight answers.

Adil Ali

Great service

Rick Tibble

It's the big box store so you generally get a good price, but yes, the service is unfortunately spotty. Depending on the day, you can stand waiting around for someone for a long time, or get someone wandering by who then needs to go find someone else from the correct department, or utterly clueless personnel who don't know the product. Sometimes you're lucky and you get someone who is really into the product type you're looking for and you'll get great non-commissioned help. But I'd suggest doing your own research first, then going here just to get the deal or price match that you want.

Steve Silliker

I am so angry at Bestbuy for this! I bought a Samsung 55" UHD TV, a Samsung 4K Blu-ray player and a PS Gold WL Headset coming to around $1500 with some games and movies as well. I get home and the headset is SOMEONE ELSE'S BROKEN HEADSET WRAPPED with electrical tape!!! I can't believe it. I've never even heard of that. The girl took it from the little locked cabinet and it's a broken headset with electrical tape wrapped around the two broken attachments. You have no idea how pissed off I am for this. Like, first off, who doesn't check a return for something like this? I am looking to get my money refunded tomorrow as the store is now closed. Unbelievable!

Joel Robertson

Good, large Best Buy store. Their TV section is one of the better ones and the employees are generally very knowledgable about the different TV products. Good selection of video games, various hardware, and cellphone section. They do have a help desk for tech problems located at the rear of the store.

Chris Sy

I was looking at phone accessories, had a good experience in the store about cell phones, staff very helpful, I'll go back when needed.

Sarah McGuire

Service was good, they had what I was looking for which is not common. They do need extra cash as though

Thorsten Grützmacher

Very good

Rob McDowell

I was VERY disappointing with customer service. I never write reviews but I am so very upset at this moment. I had called yesterday about the eclipse glasses and was told a shipment was arriving this morning. I call at 10 am, as the store opened, and was told that the glasses have not arrived yet, it would be there later in the afternoon. I called at 12 pm, same answer, then I called at 1:30 pm and was told it still wasn't on the floor yet. I finally called back at 4 pm and I was told they were sold out as of this morning!!!!! I could have been there in the morning to get the glasses, yet 4 separate times I was told something different. I am so frustrated, I feel lied to... Yes I know I am last minute but obviously the staff have no idea what is going on in the store! This is a very poor reflection of the staff's knowledge, and it makes me question whether I ever go back.

Andrea Kennedy

3+ hours to see a sales specialist at the store during a weekday. Plus they never pickup their phone either. Service standards are not up to par with what you'd expect from a bestbuy.

M.A. MacDonald

Be prepared to be bombarded with a different sales person asking if you need help every 5 minutes...I guess that's better than not finding anyone to help you!

Mark Jones

Great service. Returned a broken laptop, the service was excellent.

Khurram Faruqi

Got in the store, I was received by a young woman asking me what I wanted. Told her about replacing my old Ipad mini by a new Ipad. She inquired about my phone provider and went to her desk where she talked to a fellow while looking into binders. 5 minutes later, realising she was mostlikely trying to tie a new Ipad with my phone provider and tired of waiting I made my way to the Ipads and tablets where the manager actually answered all my questions and gave me an awesome service, as well as the rest of the staff involved in my purchase. Im giving 3 stars only because of the first employee in the story. I would give 3 1/2 if possible thanks to the 3 next ones

Scorpi On

Huge choice

Jen olson

ever since future shop has been out of business/ merges, best buy has been getting worse. cashier is slow and the staff are more interested in selling than knowing anything about what they are selling

James Boden

Reserved games, received email conforming the reservation. When I arrived was told that they didn't have the games. Total waste of my time and makes the online reservation useless.

Shaina Fraser

Ummmm maybe answer the phone once in awhile!!

Aj

Victor at bestbuy West hills was friendly and helpful.

Michel Robert

Every time I have come into this establishment to buy a product I have the pleasure of talking to and getting the advice from Victor Manson this gentleman seems to know his stuff and I always leave there with a smile on my face

jennifer Bright

Love this place

Gabe Dunn

Staff are generally very helpful and will assist you with what you need.

Mitchell Martin

Came in with my SO to exchange a broken cable on an extended warranty offered by BestBuy 45 minutes before close. We were directed around to multiple people until a customer service rep named Ashima, dismissively refused to conduct an exchange with nearly 30 minutes to store close, citing the exchange as a "Lengthy process and we are closing soon". My SO is relying on having a MacBook charging cable for a next day exam, and was pressured into flat out purchasing a new cable. I find this refusal of service deeply disturbing, given that they've invested hundreds of dollars into a third party extended warranty offered through BestBuy. Avoid this location for warranties/exchanges as much as possible. Worst possible customer experience in a store that is staffed with over a dozen workers who stand idle.

glen beaulieu

I dropped in to look for a universal charger for my camera. I had to look for someone to help me. I did find someone and all he could say he doesn't work in that department. I walked away to try find the right charger. Someone did show up to help. He was helpful. BUT...the other times I have been in there NO ONE offered to help. I was looking to purchase a laptop. I was by the laptops, two staff members were there as well. NO ONE came to ask me if I needed help. Before I approached them they went to help other customers. I walked through the whole store not one staff member asked if I needed help. Usually when I walk into a store the staff is coming up to me and asking if I need help if I do to let them know. But I sure didn't get that attention at Best Buy.

T. Currie

Overpriced electronic trash

Raymond Simonson (Ray)

I have tried calling their phone number 4 different times within half an hour. Two of them used option 3 (orders - status, place on hold etc), the other two were option 4 (sales rep). Let them ring for over a minute each....nothing. Not even someone to pick up and say "Please hold, I will be right with you". Ridiculous no one is capable of answering a phone at 11am

Paru Basnet

Place is nice.. buttttt they took the chateubriand off thr menu????

Amanda Miller

Lol I got all my memes from this store.

Metal Chic

Pretty typical Bestbuy. Used to be a Futureshop. Not staffed as well as it use to be, it still gets the job done.

Susan Eskdale

Super helpful and friendly employees-great service.

Donovan

Nice store lay out most staff are friendly, Geek squad is great very helpful.

Ray L

Excellent goods..

Lee Kempster

Love this place always have amazing deals

Robert Bruce

Meh. Most of the time the staff is off chatting in the corner somewhere.

Tim Hoar

One of the smaller BestBuys in the city, but their stock is great and the store is very clean

Corey Ramer

Great service

shanda rea

Best Buy is the Best. Friendly environment respectful behaviors. Sactifactied customers service. etc.

Afshin

Smaller than most Best Buys, but good! Friendly helpful staff as usual.

Michael K

I made a online reservation for a printer and the pick up was easy

Max Ritchie

What can I say, it's a best buy

Shaun Usher

What, no luggage at the stores?

Adeline Wieler

My girlfriend got fired here a few days her probation was up. I remember she basically gave her life away to work here, worked on every single holiday during her employment - lost sleep over being able to be the best as she can, did her absolute best at everything regarding the job. An ignorant manager named Chris, pulled her in one day and literally just fired her out of the blue as because her supervisor did not personally like her. I find it disgusting how this happened to her, because it has taken a serious toll on her mental health. It lead to her going back to self harm and thinking about suicide. Seriously?! She was an absolute blessing to this team, and you betrayed her. Second, they never hire enough people during the holidays like legit theres times where theres ONE cashier during the peak of the holidays and the line is crazy. Almost everything is expensive there, and theyre saying they cant afford to hire more people??Come on! Not coming here again considering this company ruined my partners life. GOOD JOB BEST BUY!

Michael De Lima

Didn't buy today, but recieved some great service and advice from a saleman, ADEEB on selecting a tv. Thank you !!!!

Terry-Ann Duitman

Good attentive service

John Ostaff

No customer service at all. There's a reason why the last banner for "Best Best Buy" was in 2011. Too bad Google doesn't let me give zero stars.

Arezoo K

I had a question and was taken to a very rude guy named Tyler Wells (the store manager). He wouldn't answer any of my questions and I felt really disrespected as a woman. He said I didn't know anything, wouldn't refund my purchase, and demanded I leave the store or he'd call security. He's a terrible representative of your company and I suggest you hire someone else. Awful experience as a woman.

Himanshu Bhatt

Great store. Room for improvement in areas

Susan Marinucci

Television and home automation staff are excellent - very helpful

Vyom Kaushik

Was assisted quickly and efficiently despite it being very busy at the time.

Haley Brown

Excellent customer service provided by Suleman and Ryan; his Team in the TV department. Had support with 3 staff members at 430pm till about 630pm. Very satisfied with the deal for 2 TV purchases and setting up installs for the TVs to be mounted. Very pleased and will come back!

Kneepa

The Geek Squad employees in the store are very friendly, helpful and extremely knowledgeable.

Chris

Just TRY phoning them with a question. Then again inless its how to pay for something on the shelf, its not like the staff can help you anyway.

Emmanuel Owoeye

I love Best Buy. Great, caring salespeople. Pod warranty.

Ankit Juneja

trying to call in the last 3 hours, they do not pick up the phone!

The Doctor

If u sell iPad 8inchs then u should sell the case with keypad too . Don't u think . Otherwise Matthew r. Plus Dragana. Was a big help. Thanks

Shawn Kearns

Geek Squad was not available after at the time of my scheduled appointment. When I finally was able to chat with them they were very helpful and fixed the issue I was having. If they did not have a mix-up with original appointment I would have given them 5 stars

Karl B

Great prices!

Phillip Goheen

Our company used Best Buy for an installation on one of our projects. Logan helped us with the order and the set up of the Geek Squad. He was patient, helpful and went above and beyond to provide excellent service. We will be coming back to Best Buy for other purchases in the future and will be sure to request for Logan's assistance!

Mark Dearborn

I like the attention.

Alley Din

I think Staff is not interesting for guest

Andrew Chung

Ok

Darrel H

We walked into Best Buy to return a game,wich we didn't know we couldn't but she did anyways.But she exchanged it with a very very poor attitude wich I don't appreciate at all since we give them alot of our business.then after it's all done I talked to the manager about her he also gave me bad attitude saying I gave it to him..Wich I didn't by the way. Never shopping there again...ever ..clean up.your attitudes people.

Wise Home

Great layout and good service

Christiaan H.

Got what I needed but couldn't get anyone to help me find the item I was after the whole time I was in the store. A group of staff was huddled behind the service counter chatting up a storm as I went to the till and not one of them raised their head as a walked by. One last note, the store had no more than 3 or 4 customers in it so that wasn't the reason for the lack of attention. Sham on you as I expect more of you and you should expect more from your staff. PS It might help if you employed some one over the age of 17 as its easier to pull men/ women with a rope than push the with one. Leadership requires intuition and time on the job to become accomplished at any task. The ultimate failure here is you senior managers allowing for this to happen in a corporation that has a significant investment in infrastructure, inventory and reputation. SHAME ON YOU!!!!!

Craig “Pop's” Hunt

Super customer service by geek squad employee by the name of Yuban

Jeff Kahane

Arrived at the store near closing time and needed help picking out a laptop for my daughter for her graduation. Rodney stayed very late helping me pick out a laptop for my daughter. Rodney was friendly and knowledgeable in helping me with my purchase.

kaim00rthy

Excellent best service I can remember in a very long time visited 2 departments and both great

Brian Mountain

Staff seem nice but know nothing. I left empty handed.

Katyta

what a beautiful place to visit.

Sr. Director Park, Benedicto

Terrible Customer Service. Blatantly disregards their own return policy. Never purchasing from here again.

David Severson

Gave me a fairly good $ price $ on video doorbells.

Michael

How do they stay in business??? Ordered an appliance Dec 18, multiple trips to the store, poor service, our order sat at this location for two week over the delivery/in store pickup date, called the store, no one answered for 2 hours, p/s don't shop here

R P

NO ONE ANSWERS THE PHONE. trying to set up geek squad to install TV I am trying to buy. forget it! Hello Costco and outside installer.

Jean-Luc Sauve

I was in there to look at new phone plans, and it was the first time I've actually had a good experience buying into a phone plan.

Bjorn Carlstad

Selling refurbished headphones from Sony as New. I proved it to multiple managers when they opened them up in front of me. They still chose to do so. Be careful buying from Best Buy especially in Westhills.

Jeffry Ulmer

Laura was awesome. She was working the door around 1pm, June 6. She greeted me right away and assisted me in finding the AUX cord I was looking for and price matched it without question. Great service

Tyler Mitton

not very busy.

Bruce Renton

Great staff got me what I needed and on my way

Agatha Olabanji

Great service and knowledgeable staff

Keith Christofferson

Great selection of products, but not very helpful staff. Most times when I am looking for something I opt to find for it myself, since it seems like the staff are more useful when you don't need anything from them haha.

Claude Cyr

If I could rate this store negative stars I would. Bought a TV and scheduled a home delivery. Best Buy calls a few days later saying they don't have my address... even though I watched them enter it multiple times... They left a voicemail and asked me to call the store to confirm the delivery details. No big deal, right? I have tried calling at least fifteen times in the past week and NOT ONCE has anyone answered the phone. It just rings and rings. I figured I would call the Geek Squad in that store to see if they could get someone to call me back. I thought that worked as I finally reached someone. Gave the guy my information and he said the TV department manager would call me back as soon as he was done with the customer. It's been an entire day and no call back. Terrible customer service.

Alex Dvoretski

Years ago while moving, my car was broken into and everything stolen. A customer service representative spent a good hour if not more with me trying to find all my receipts from my purchases over the years at Best Buy and found them all. Ever since that experience, I go to Best Buy for everything electronic and I have never been disappointed. Great team, well staffed, tonnes of options and someone there to always answer your questions.

Ahmed Abed

Fun Karaoke

Max Marchand

Okay store. Staff seems knowledgeable. I had to get my credit card to return an item.

Jaydev Pala

I had a great customer experience on that store. Although it was busy. Enzo helped me finding the right notepad and notebook. Thank you Enzo for your time and patience. I really appreciate it. The store is clean, great atmosphere and products. Looking forward to my next visit

Ritwik Dey

What's the point in having a phone if you don't answer?

Amyn Lakhani

First time I was in Best Buy for a while. I can't believe all the new technology that's out now. Wow.

Ciprian Rauta

Good price. Nice staff

Glecy Gamelin

The guys in Geek Squad helped me fix my phone issue within 3 minutes. The guy in mobile helped explain some iPhone issues my girl was having with her phone so wow. Thank you.

Alice Shea

They always have what I need

Adam Lakusta

Not bad, usually has close to what you're looking for but often I've found that thier selection was limited.

Robert Klics

Not much selection for home kitchen n dining...

Christian Scagliati

Routinely doesn't have items that show as available and in stock on their website. Staff never seem to care about it. I go here as a last resort only.

Peter Zay

Friendly. Good selection.

Fraser Hogg

I went to Best Buy in Westhills to buy a new computer and my experience was amazing! Ryan helped me the whole way and had my best interest in mind. He was very patient and kind through the whole process even though it took much longer than expected. It is because of people like him and the member at Geek Squad that I will continue to go back. Thank you Ryan!

Denis Simons

Always a deal to be had here!

Sean Gange-Harris

I like this store Very friendly and knowledgeable staff.

Kkool 008

Helpful service!

Jongwoo Lee

Staff do not know where ltems are And do not know what they sell

Adnan

I really like the Westhills Best Buy. The staff are always friendly, and the Geek Squad are super friendly. Store is well maintained and usually has the latest gadgets. This is where we usually go for electronics.

Mike B

A really good store- good layout, items are easy to find, and tech support is usually very responsive, give or take the bad day. They are human, you know. Anyway, a great store- great sales, too!

Alex Jung

Staff is nice and helpful at this location.

Randy Boughton

Good customer service.

bhaskar thankey

Good place

Shannon T

It's suitable for general purpose tech needs. Customer service is of middling competence. The deals usually aren't the best, you will likely have better luck finding what you need online at better prices.

Nelson Smith

An unprofessional worker pulled out her ecig at the cellphone counter and took a small drag while helping a customer. Are break times no longer legislated here? It sure didn't make her more pleasant to communicate with!

Cal Caldwell

poor customer service

Segz Odu

It always takes time to get serviced. Many times staff are busy talking to each others and not very available to new w customers!!!

Ruel Cubid

Standard Best Buy. Customer service is usually decent here but didn't speak to a single person the whole time we were in the store today even though we were looking at home automation for quite some time and lapped the whole store.

Fred Schacter

Full disclosure: I'm posting this review as a boxing day shopper. This is the first time I had been in this location, though absolutely not my first in a best buy, nor my first to a best buy location on boxing day. The line up was very reasonable considering the time and the temperature. I was in line for 5mins, in immediately when the store opened, and got everything I had on my list. Product selection and inventory were excellent, though some items that should not have been locked in cages were, which significantly slowed down the experience, causing me to have to check out twice. The staff were very friendly and the store layout is solid. As an added bonus, the store appears to have handed out store maps to many of those who were in line before I got there. Fantastic customer service there, and the manager should get some props for it. I've never had a store do that before. Loss of a star for the bad inventory management, but otherwise a great start to boxing day.

Michael Gothreau

Nice clean Best Buy! Helpful and polite staff. They also do a great job of giving back. Held a great event after hours for Kids Cancer Care!

Ryan Fleck

I loved this place. Several products.

J C

Really good place to buy electronics and appliances

Kenlam Fung

Never have what you looking for. The managers are trying to solve all your problems and needs , often sending you to the website for availability.

hcscan74

Who knew picking up a headset would be such a wonderful, day brightening experience! I was welcomed upon entry into the store with a table of complimentary Timmy's coffee and (fresh!) timbits. A chipper and helpful associate named Kayla was manning it. She was obviously well versed on the store, and was eager to give me towards whatever section or item I might have been looking for. I had just pre-reserved an item and so she made easy and comfortable small talk while I poured a much appreciated coffee. The lines on the floor between tills and customer service for pickup were clearly laid out on the ground and labelled. It was simple to tell -even in a busy rush- where one was supposed to be. The line up areas were nicely decorated with cute fake carboard presents and visually appealing colorful 'smart' electronics that could be looked at while waiting. It was about as pleasant to stand in as a line could be. The customer service tills were fully manned and there was an associate who approached me while still in line, just so I could have my reserved item in hand and ready to go before I even got to the till. (Solid planning for good customer flow, team!) The headset was brought out quickly (like, open and close an app level of quick) and I was brought to the till where I was greeted by what I think is *the most authentically pleasant and cheery cashier I have ever met in my life*. (This is spoken as someone who won several customer service awards in the three years I worked as a cashier in retail myself!) In the holiday rush, Sylvia was just shining! She had a bright smile, positive upbeat tone, and was FAST on her till. She clearly knew the interface well, and was able to work with it speedily while maintaining happy conversation. A real joy to be around. Even her coworker commented on how working around her cheeriness made their holiday season better! I entered feeling rushed for errands and left feeling as emotionally refreshed as having been to the spa. Well done, Best Buy and team! If I could give 10 stars, I would!

Azubike Emodi

They have every thing cheak it out

THE USERxUNKNOWN

They never answer my calls.

Dr. Andrea Eschenbrenner

Went to get a pop socket, had this representative named Jeninna I think, greeted me at the door when I came in with a smile. I simply nodded and proceeded on with getting what I needed to get, about 5 mins later, I found what I was looking for and she asked if I’ve had a great day and how my experience at the store went, even though I wasn’t in the store for a long amount of time, her overall energy made that visit/purchase very welcoming. If you ever need to visit this location, don’t hesitate to ask for her.

BDiddy 118

Excellent service. Knowledgeable staff.

Landon Worsfold

Phone keeps ringing and ring with no answer. What a joke. 4mins waiting for answer and hangup. So unfortunate that futureshop is shut down, as their big sister has no customer service skills what do ever. Guess I will go spend my money somewhere else.

Ralph Meyer

Sells pc but not power cords. Needed a manager to establish that. Incompetence at the highest level.

Ashley wiebe

Got a new phone at this location. The guy who helped us was very friendly. Would recommend.

the Bride of Frankenstein

Was there December 7 for microphones... Guy (I forgot his name) was extremely helpful to me ... Took me to exactly what I wanted after he asked me a few questions...I was in and out in less than ten minutes!

Icah doherty Vega

The rude lady at the front ruined my experience when I was there yesterday. She made me feel ashamed for coming into the store . The worst experience I ever had going into public during Covid. Why open ? If you don’t want anyone in your stores. I guarantee that customers are walking away from your store so they don’t have to deal with that incredible rude employee that makes everyone feel ashamed for coming to your store . I’ll think twice before coming back to this store.

* “‪ADMIN3‬” *

Purchased a laptop from this location and three weeks later it blacked out on me. Went back only to be told it’s past the two weeks so no return policy. But I still have hp warranty, so go home go on up support website and keep my receipt handy. I’m now looking at my receipt and just about the survey in fine print it says “**old computer not quite running right” I’m curios if this means exactly what it says or if that’s a bid to get me to check the computers health status?

Neil “Papa Bambam” Bamford

Selection was good - so two stars. Staff were apathetic. Do your research online before you go into the store because no one working with be able to assist. It seems that they would much rather be talking with each other or spending time on their phones.

Mark Kornak

Been coming to this location for awhile and I have noticed suspicious employee activity. One of your sales associates "Scott" has been hesitant to give my receipts on more than a few occasions over the last year. I mentioned this to a friend and they suggested they likely fill out the surveys to their own benefit and sometimes win prizes and promotions. Really hope that is not the case. Tried to call and let the manager know but the phone systems no longer allow you to connect to a human.

Miranda Henley

The mobile phone group was fantastic. Provided some pencil crayons for my daughter to color while we asked questions

Sanoop Sadique

Best Buy always has a great selection of electronics to choose from. I like to go in and browse occasionally to see what’s new and interesting. The customer service is usually okay as well. Most people tend to know a good amount about the products and services they’re selling. This may not be a critique of the individual store, but their online ordering system could be improved to provide more detail and tracking information. Overall though Best Buy is a good store to shop for electronics.

Henriette Schattling

Great

Reub M

They have a image of iPhone on the front of the building which from a far distance looked like a sign removed which made me think something was removed and the store was shut down. It is actually open. It's fine. Its a best buy.

OMEGA NUCLEAR

Not a fan. Too much salesmanship.

Wallace “Panda-R” Choi

Staff is always great and helpful.

Huda Mahdi

Ok place. Service was good.

Patrick MacDonald

Knowledgeable staff

Jeremy Lee

Staff is knowledgeable and helpful. Store layout and variety of products and services (Geek Squad) is attractive.

VIPUL JASANI

Good

W Gobert

It's a best buy... Need I say more?

Sydney Johnson

The best place and the best staff ever, love their attitude and energy. Thanks Goana for your help I appreciate you spending over an hour setting up my new phone.

Manbir Sidhu

Very helpful staff

Kendra Shores

Fast access from where I am. Friendly staff and helpful . They price-match on Amazon as long as the product is the same.

Bob Loblaw

Typical Best Buy. You should know what you want when you get here.

Liz Coderre

This location went above and beyond to help me with mobile phones. Excellent service!

Ryan Fernandez

It's in the name "best buy"

Craig Bryant

I had to buy a new phone as I had been using a work phone for 2.5 years. Nigel was exceptionally knowledgeable about the products and the plans. He got me an excellent plan and the best phone for my needs. He helped me through the process which included dealing with Equifax as my identity had been compromised a number of years ago and there is always an alert on my file. While we were doing that, Aziz from the Geek Squad helped me do the repairs to my laptop as I hadn’t used that in a very long time either. I have since returned twice and dealt with both Nigel and Aziz. These gentlemen are absolutely wonderful. I can recommend Best Buy and these two gentlemen for your phone and computer needs without a second thought.

Harold Payne

I came in for a camera and Sarah helped me out with a tonn of information about them. I had a pleasant experience and I'm satisfied with all items I found in the store.

Paul Lund

I broke my computer of 5 years yesterday and needed a replacement right away for an assignment. So I purchased a new MacBook Pro and was assured that the data transfer would be done well before 4. When I showed up after work, they told me that they couldn’t do the transfer because they didn’t have a MacBook to open the hard drive on and we’re only willing to refund the transfer payment as store credit. Then after driving home and opening the computer, I realized there was a password to unlock it. When I got back at the store, the very rude employe removed the 4 space passcode without any apology. After calmly voicing my concern with the service and frustration of having my time wasted, he instantly went into defence mode and grew more and more aggressive.

Ashleigh Barnwell

It takes more time for them to bring the Chromebook out than deciding which one I need.

Jason Colyer

Great service and stock

Josh Rason

It's Bestbuy. I research online and then visit the Brick and Mortar to avoid Canada's ridiculous shipping fees.

Kim Lesperance

Good service

Oludiran Babayeju

Young staff who delete everything off my phone card.

Jeff Jolliffe

Great sales staff, Geek Squad team are top notch and management is stellar!

yisen Choi

Worst Location in the city, if you walk in you will be greeted by the sight of all the staff standing in small groups chatting with each other and not helping customers, it's like being in high school all over again with the cliques and it's been like this for years. The disorganization is absolutely ridiculous and the managers should be ashamed of themselves for allowing this to go on. Clearly all your management and employees need more training in just about every aspect of store operations and customer relations.

Jerry Stecko

Geek squad is terrible. In 2013 I bought a laptop and arron told us about a warranty. He said the warranty covered damage and in 2 years if it breaks best buy will give you another one. The warranty costed over 100 dollars. 6 months later the laptop broke because it was terrible quality. We told best buy about the warranty and the guy with red hair and glasses told us the warranty didn't cover damage. They're such liars. NEVER I MEAN NEVER BUY A WARRANTY FROM THEM. I just wasted over a hundred dollars on a scam made by best buy.also when I got my phone the guy there kept telling me to get a phone warranty and 8 kept saying no because I knew they would lie. The guy just kept pursuing me and was getting so annoying. This actually happened at the one near ikea. He was the manager and was named alkhail or something like that. He was probably indian. AGAIN NEVER BUY A WARRANTY FROM BEST BUY BECAUSE THEY WILL CHEAT YOU AND LIE TO YOU BECAUSE THAT IS WHAT THEY WERE DESIGNED TO DO.

J. G.

Was there to pick up an order, that turns out to have been missing one item. They weren't able to explain why the item was missing. They offered to re-order it but I opted to just get a refund. They were apologetic but still - not a good experience.

Mike Scott

Not the best Bestbuy in my opinion. They dont always have every thing in stock and usually disappoint me.

Nick Poulos

Lots of help. Fast service. Best if you know what you want.

Christine Shewchuk

The worst curbside service I have ever experienced

Broadzilla _

Staff were super nice and helpful.

TI Calculator

Friendly staffs

orville wong

Great prices, wrong signs in some products!

Trevor Armstrong

Called a day in advance to put a laptop on hold so my girlfriend coming thru could pick it up the following day. Everything went seemingly great on the phone they had one left and put it on hold until “tomorrow close” well today as my girlfriend was heading there she called to make sure they’ll be open and everything was in order.. no answer.. so I call.. many times to no answer. Confused I called another Best Buy in Calgary and they answered and said the west hills location is open but yet I still couldn’t get ahold of them... anyways my girlfriend gets there and no one knows anything and no laptop was put on hold. They still managed to find the laptop and was able to purchase it but very disappointed in the customer service at this location.

I.M. Borg

One of the better electronics stores that I've been to. The staff are generally quite knowledgeable about the layout of the store and where certain items are, as well as in regards to technology in general. Generally the staff are very helpful and can help with the basics of choosing which product is best for you. There is also a very wide variety of electronics here. The store itself is very large and one can find almost all new products somewhere in store.

Junho Lee

Great service, lots to see!

John Turner

Still a good electronic store, and was impressed with the covid procedures in place

Curtis Castonguay

They close at 6

joe obrocki

Typical Best Buy nothing out of the ordinary.

Me Me

Bought some headphones from best buy, after a few months of use the microphone died on the headset. Went in to the store, Ashima was super personable and professional, and helped me out with an exchange quickly. Thanks Best Buy staff, will be back.

Danilo Cruz

I bought a laptop for school and the staffs are very friendly and accommodating especially Rodney and Rolanie, they did an amazing job helping me with all that I need for my laptop. Definitely buying from them again!

Tiger Rose

Love the selection and cool gadgets and new electronics.

Crissy Ray

The staff are pretty good here, and I have gotten some amazing deals here on camera gear in the past. Last time I came here they helped me get my SIM card cut to shape for a phone I had bought online. I have gone full circle and I would prefer to buy my electronics here instead of online(i.e. Amazon)

Jessica Thompson

Gnarly

Holly Jamieson

Like any other Best Buy, just quieter.

E Woods

I'm done going to this Best Buy location. I have money and want to spend it but the "kids" that work here have no interest in customer service. Lots of other options to chose from. Bye Bye Best Buy.

Paul K

Everyone was super nice here and well organized. Reserved an order here was was easy to get in pick up and get out.

True Penny

Bestbuy is bad alone, but in Canada its even worse. There is no such thing as customer service/support here. Selection is below average.

Tammy Lee Moore

Good place

Esra Froese

Extremely knowledgeable staff with well merchandised products.

Michael Brown

They go way above anyone's expectations .

Eric Hansen

Great prices, lots of staff support to find what you want.

Stewart Mortensen

Staff are great Kudos to the manager!

Andrew Desroches

Great

Joe Aston

This location of best buy in Stewart green in signal hill is the best place to shop your electronics or any of your appliance needs. from the greeter "Marvelous" his very friendly, charismatic and accommodating. he pass me into a sales person "James" right away he help me out and find the TV I am looking for, to the manager Suleman my experience that day was excellent. they are knowledgeable, friendly and fast. definitely I will recommend this to my families and friends.

Steven Frost

Hmmm interesting place to go shopping, some characters at the store could be a little more professional.

J Lee

Excellent staff

Hadeel AlDweik

I find good deals on television ends tomorrow at 12PM

B Arafi

Very very poor customer service at the Geek Squad counter. Twice I was told my computer was sent off to their depot to be serviced, but both times it was never sent. I waited 4 weeks to hear nothing until I made the call and was told my computer had never been sent out. The second time they said it would be shipped off, I said I wanted it back and received a message the next day saying they had sent it to their depot so when I went to complain my computer was still in their store and had never been shipped like their message had said. Very disappointed in their services and will not be using them again. Would highly recommend other people to go elsewhere.

Janelle Morris

good staff and good stuff

John Simpson

Good store, friendly staff - however sometimes understaffed.

Jack Dobbs

Sometimes hard to find staff to help you find something, but returns and price adjustments always went smoothly.

Brian Zeng

The customer service in store hasn't been too bad but they never answer their phones. I've called 3 times already and none of the calls were answered.

Lydia Walker

Very neat and organized store. I can always find what I need.

Roy Lew

Cant touch with them via phone calls. Automated response to their website. So wby do you guys have a store number?

kemi jeje

Accepted my return without a problem and were helpful.

J Barbara Armstrong

Helpful staff, great prices good products

Aadesh adesh

The staff was really helpful

Neale Wilken

Helpful staff

Panagiotis Korogonas

I belong to the Royal Bank rewards club and having a couple of million points gathering dust decided to purchase a big screen TV 75 inches. Best Buy has on their site a Samsung TV at $3187 or I can purchase gift cards from Royal with points to exchange for TV. They do not stock anything over 65 inches anymore as it takes up to much room so I was going to purchase blind without being able to compare it to other TVs or the newer 4K, The young guy serving me was "probably his first day" could not answer any questions and locked himself out of his computer twice trying to put sale together. I said I would come back later and went down to the much smaller Visions Electronics store where we were immediately met and ushered into their theater room where the 75 inch Samsung was on display and he went over the features, felt poorly as I would have rather bought from them but had Best Buy gift cards in my pocket and the salesman quoted me a purchase price of $2798 a savings of $398 over Best Buy. Went back to Best But and talked this time with a senior salesman and told him about the price difference, he thought they could match it but after talking with his manager said they could only drop their price to $3038 and that was only if I purchased their 5 year warranty for an additional $670. The story goes on from there. Purchased TV but will never go back.

Ashley Oakes

Great service at this location. First time dealing with the mobile division and was impressed that the really had a good grasp on all the different offerings

William Varga

Black Friday!!! Must have snuck up on them, so disorganized. Had an item on hold for pick up, the staff couldn't find it. What was the point?

Pam Christian

Did not seem to have what I wanted even though things were on line. No offer to process on line.

Kevin Rechsteiner

I must admit these geeks know their stuff and they take their time to explain everything and answer all your questions. I was impressed!

Marilyn Feeg

Recently bought a samsung tab a which locked up while initial data was installing. Samsung help line didn't help. geek squad couldn't help. The store manager played with it and figured out a way to unlock the tablet then helped me set it up again. Above and beyond type stuff. Thank you

Dustin Oxenbury

Some great employees here but that always changes with time. The product availability could be better. This is a small store however it is very close to my home and will give an extra star for convenience. It is also handy to drop off old/dead electronics for e-cycling as well.

Brian Kruger

Terrible store. Terrible customer service. Never has stock and wait 20 min for them to look into stock just to find out no one was actually looking. Seems like all staff just walk around the atore in circles doing nothing but looking busy

Blair Collins

Good price

Cameron Kellner

It was an usual best buy, staff really concerned about answering questions and willing to help. The parking structure is big and store was clean and well organized.

Catherine Harradence

Always a good place to buy my electronic stuff. Got an excellent deal on JBL headphones for $30

Andrew Calverley

(Translated) Exprineced staff (Original) Exprineced staf

Smith & Rockie

The place was really well set up, it was clean and organized. The workers there were very kind and helpful. Highly recommended.

Eric Kindel

Amazing service from all team members, beginning from the lady managing queue outside as well as a gentleman there, till the payment desk where they assisted me properly till the end of my transaction (I was having tap issues). They made shopping experience amazing which made me drove to their store one more time to buy more stuff rather than going to the one next to my house. Thank you for your service in this difficult time.

Chris Jonah

Imagine your most vivid version of Hell. Multiply that by 100 and then maybe, just maybe, you can see what it is like inside of this Best Buy. They completely conned me out of $320 with their Geek Squad service. If I could give them negative stars I would. I have absolutely nothing good to say about this chain and on top of it all their customer service is non existent.

nick botici

I have bought several personal electronic devices from this location in the past few years, including my last two mobile phones. I have always had a fantastic experience there. The staff are so friendly and knowledgeable. I want to particularly commend Priya, who works in the mobile department. She sold me my current phone and helped me for a total of 6 hours over the course of two days. The device I had originally purchased was defective but it took us some trial and error to come to that conclusion. All the while, Priya was incredibly helpful and understanding. She and I found ourselves chatting away like old friends by the end. I am so happy with my phone and with the service I received. Seriously above and beyond. If there is an award for customer service at Best Buy, she should get it :-)

Amir Tabibi

Mixed feeling about this place... problem is that they have so many young staff members. Some are very helpful and some can certainly make you feel you are not welcome in the store. I wanted to buy a TV on Black Friday, I asked for help from one of their sales associates. Just wanted him to answer few questions, and I was getting the feeling the guy just did not want to deal with me. He was impatient and replied to each question with facial impressions. Eventually, I decided to go with a certain model and his reaction was just pick it up and go to the cashier. Then he turned and walked away.... seriously!!! I was supposed to carry 55" TV box and just walk with it... seriously. I asked another sales associate who was more helpful, welcomed my questions and answered them, processed my payment and carried the box to the vehicle. In another incident, a sales associate sold me an open box item at full price.

Kat Vaughn

Went to the Westhills best buy to get a mic for twitch streaming and was helped out by Drew and Justin both of whom went above and beyond to help me find something that would be perfect for me. I was very impressed by the amazing service even on a sale day where the store was very busy! Will absolutely continue going to this store for any streaming gear.

Bob Smith

Found a great deal in the camera section. Very happy with my find.

ESMERALDA CLEOFAS

good customer service, very helpful, will come back for sure

Jeff Thomas

Best buy is an evil corporation. They have stolen many years of my life by putting me through their never-ending no resolution system of customer service. I feel sorry for the employess who have absolutely no power or authorization to solve simple problems such as returning an Insignia TV ( POS by the way) for its one year warranty. Finally said screw the warranty I will not buy anymore electronics from this god forsaken place.

Maxime

good electronic house

T R

Decent service.

Hazel Knopp

Excellent customer service - shoutout to Eddie!

TAY KIM

Over priced.

carmen schrottner

Nice staff but small selection of used games.

Marek Bogusz

Just ok

Alan Vallee

The staff are nice but they are overpriced with a terrible price match policy: they only price match Amazon if it's sold by Amazon not a different seller. Will not be going back here again.

Joni Vacey Hutchison

Very friendly and helpful staff

ARVA KAVITHA

Went to look at an ereader. Display model broken. Asked to look at another one instead was told to just buy it and return if I didn’t like it. Unbelievable lazy sales people.

Kim Metcalf

Today I bought a Microsoft tablet. I have spent hours and hours to make a decision. I met Scott there. OMG!!! He is the best knowledgeable salesperson I have ever seen in the BestBuy. Thank you Scott so much for your advice.

Javid Best

Dylan and his group did a great job helping sort out my issue with a Dyson warranty problem. Excellent customer service and understanding. Highly recommend their location and business

Nikolay Plotnikov

FOR THE LOVE OF GOD, DO NOT BUY THEIR EXTENDED WARRANTY! THEY WILL COVER NOTHING WHEN YOU START TO CLAIM! BIGGEST SCAM AND YOU'RE BETTER OFF BUYING THROUGH AMAZON SO YOU WONT BE PRESSURED IN TO BUYING IT. THEIR GENERAL MANAGER CHRIS IS A LYING OBESE SCAMMER! BUYERS BEWARE!

Jose Adan Mrtinez Mondragon

This is your typical big box electronics store. There was always a friendly sales person to help you out.

David Y

Staff are okay, better to know what you're looking for and find it yourself

Steve Robertson

Kind of what most people expect from a big box store.

Sav H

Great store has almost everything you need electronically..

Jake Gougeon

Normal branch.

D Kim

Wasn't allowed to go into the store. I know Covid. But the one product I was looking at in the lineup wasn't even in Stock.

thedudevinman

Good electronics store. Typical product selection for best buy

Kenneth Steinsvik

Everything I ordered came in early, the staff were kind and helpful. They went out of their way to help me find my item and did not harass me every time I turned around.

M M

Most incompetent sales staff ever. They have total disregard for customer service or even a sad attempt to find the right product. Guess I'll buy my tv elsewhere

kelly barnes

I cannot understand this situation. I bought the refrigerator on August 30th, after making sure that it is in stock, and I was promised to receive it on September 18th. However, you guys delivered the refrigerator that I bought to a different customer and have delayed my delivery multiple times. I did not know that a company like Best Buy would think of the promises that they have made with their customers this lightly and break their promises this easily. Do I need to scream and fight with customer service like my friends who have bought this product with me to get the product that I bought? I paid more than 2000 dollars for a product and I should have to be this concerned and angry about receiving my product. Also, I think that it is very rude of you guys to send a short email about another delay, and write it as if I have no other choice but to accept this delay. I will not accept this delay, and I demand that my fridge will be sent to me on November 27th, as you guys promised last time. I do not care about your circumstances, neither do I care about how you get the product.

Trish Lindsay

Awesome staff.... very helpful guys ...

Scott Patrick

Worst customer service imaginable. Bought a helicopter toy as a present. Took it home to see that it had already been opened and damaged. Exchanged it for another one. Saw that that box had also been opened and the toy damaged. Got tired of trying to buy a helicopter and waned my money back. They wouldn't give it to me because "the box had been opened". Recall that it was not I who opened the box. Spoke to manager and was told "you don't ever have to shop here again". Don't worry, I won't.

Miles Harding

Typical best buy. Nothing but a squad of geeks here.

Jad A. Dizon

Always professional and really knows the computer well

Jeff Latta

I was offered help within 2 minutes of entering the store, by a worker who seemed to be doing some other task when he noticed me. Then there were 2 employees helping someone at the customer service, and when I was ready to be helped, 1 of them called another person from the back room to do the transaction.

Michael Maurer

Excellent customer service and great prices. Bonus price match and beat, can't go wrong.

Dianne Nielsen

Very friendly staff , easy to order online and pick up. I drove 40 min each way so that should speak for itself!

Lance Bogert

Always has something to look at. Customer service does its job.

Anna Bambury Laforet

Staff were A1 but the prices are such a joke, $30 for 6’ USB 2.0 extender REALLY!? Lost a customer permanently.

Chantel Belisle

Staff we're helpful when I broke my phone and had to replace it. They made sure I was getting the best service possible. Every time I've been I've gotten wonderful service and have never been disappointed in my experience.

Jacky Xu

This review is specifically for Selim who's done an awesome job today helping me choose a camera. Even if I had minimal information and understanding about the product I wanted to buy, he has taken the time to get me up to speed and help me choose the right camera. Thanks sir.

Tom Trinh

Awful staff working in the store here. Treating customers without any respect. That incompetent woman standing outside the store doing only one thing right - driving you crazy, giving you wrong information and interrupting you every time when you starting asking a question. Hey Best Buy is that how you dealing business? I even had to tell to stop interrupting me so I can ask a question. And that "lady" told me - I am the one who interrupting her. How? I had to narrow down my questions to YES or NO, and even then she would shut up. Totally incompetent to give a customer any information. Very professional in regards to ruin your mood. And best of customer care - rude to you like your life depends on her. Done with that store for good. Don't shop there, drive to another one. Call your self the Best Buy - not even close.

Alexander Willies

Feels like a brand new store. So clean and organized. Love the large open layout that makes navigating the store easy. Had many staff ask if we needed help. The one gentleman we asked a question took us to a completely different section and still knew a lot about what he was talking about and gave us honest and sound advice.

Rob Szabo

Decent selection and prices when you want it now

Shahram Iranfar

Not a ton of stock. A lot of the music displays weren't working. Nobody around to ask for help.

Ky s

Their screen protector deal is amazing. Glad I can always get it replaced free of charge, quickly and very efficiently

Seb Darn

Horrible service. They NEVER answer their phone. I have called for 2 days straight, different times and NO answer. This happened to me before as well I had to go call the 17th ave store who ALWAYS seems to answer on my first call. I refuse to shop at the WESTHILLS location anymore. You can never find anyone to help instore, the GEEK squad crew RUDE and their mobile phone center….dont know what they are doing or selling!!

Peter Keats

Good store with great people. I would like to thank Kimberly from the cellular section for willingness to go above and beyond to ensure that I get the best deal on cell service. Really appreciate her patience and customer service skills, I will recommend her any day

Gerry Diamond

Looking good after the renos

Robert Bowles

Very helpful people and great products but it can be a little expensive

Reid Crandall

Great product & customer service!

Harvey Doerr

Great customer service

Balpreet Khera

Wow I can't believe how ignorant the guy at the geek squad was. Calls me up this morning to let me know my computer has viruses....like I didn't know. This was the reason I brought it in! Then tells me he is going to back up my file....again I brought in my external for them to do this. Then he proceeds to tell me about how he can't put the same operating system in but will put a different one in...ok fine. The problem is this guy continues to repeat himself and doesn't speak clear English at all. Makes it sound like I have no idea what is going on and is treating me like I'm an idiot. He than proceeds to say "you are too busy for me" and hangs up on me!!! Bestbuy stop hiring people who are ignorant and can't speak or understand English.....this is customer service!

Andrew Jans

Went in to change my soda stream cartridge and the service was very slow and uneducated in the services provided. The employee at customer service had to go get someone who knew what they are doing and I waited for a very long time.

Trevor Paul

Standard best buy, the staff are too pushy with warranties

Erick Phaneuf

They are re-arranging the tech and it is looking great! Looking forward to it's final showcase

Mellie O

Bought my Toshiba TV today. I received very helpful and prompt service to match with the great price on the TV. In and out of the store in 15 mins.

Robert Fraser

Kind, helpful staff and good deals

Amelia Smith

very friendly workers

Steven Baker

Go to upgrade my phone and best buy gives me a $300 gift card! Why doesn't the Bell store offer anything like that! Best Buy wins again!

Deb Elsom

Horrible customer service… never purchasing from Best Buy again. There is no way to actually call the store itself or even talk to a representative so our issue was not resolved nor recognized by Best Buy. They make it virtually impossible for you to receive any customer service without going to the physical store itself which is very inconvenient. We were given a deal on a laptop at this location by “Scott”. The laptop was not in stock so he gave us a sales receipt to give to a different location with the laptop in stock. When we arrived, the sales receipt was not honoured and we wasted 2 trips to the store. There was no way to contact “Scott” or the store location. We were lied to and our time was wasted. However I’m glad we didn’t spend our money at Best Buy given the poor/lack of customer service. There is no way we will ever purchase anything from Best Buy until they develop better customer service. Edit: We went to a different Best Buy location, explained what happened, and we were given an even better deal than “Scott” gave us. Avoid the West Hills and Beacon Hill locations - go to the Deerfoot Meadows location.

Darin McCollum

Good friendly staff, they were able to work with me and help me with all the questions I had.

ibstar abu

Nice

maninder tiwana

I would give you a zero if possible.I called your store and let it ring for over 9 minutes

Omar Yaseen

Good service.

Asan S

This store has a lot of stocks to choose from than other Best Buys.

George Brooks

This is like a playground for adults. So many cool things and the prices are always the lowest or they match them

Matthew Borovoy

they know nothing about nothing

Adam Petry

In general I find the staff to be under-trained and uninformed (and very hesitant) to help you make brand comparisons or lifestyle decisions for the electronics especially. Do your own research on what you need in a piece of equipment, including research on specs, warranty and memory, etc., and then use these stores to price compare. The staff barely understand the basics of what they carry and are otherwise motivated. Therefore, like other posters, if I could negatively rate a store I would. During my recent experience I went from a repeat/loyal customer due to great customer service experiences 1 to 1.5 years ago (laptop purchase) to not returning. Rude and ill informed staff. Told me to go back to a different store instead of offering price matching - which I thought was part of their program/model? Headed back to the other store to redeem, which was great, just a drive. Extremely mind boggling why they'd turn down a large purchase and repeat customer over $50.

R T

Not too bad for a Best Buy.

Dan S

Everything you need tech wise.

HARLOW ALLEN

I went in with my boyfriend, who was looking for a gaming headset. We were assisted by Matthew who was honestly the nicest and funniest person I've ever encountered working at any Best Buy. He was awesome!

Keith Pacey

This is a decent Best Buy in a cool location. If all other Best Buys are 'ok', then this one is good.

Sam Jose

Customer service reps didn't tell me items are final sale. Won't offer any exchanges or refunds.

Jay Bee

Kaitlyn provided great service

Nadine

Helpful staff in store in all departments. GeekSquad is great too remember to add to your tech purchase when you buy TV, cell or computer to avoid panic later.

Sonia tovar

They sell me video games. Whats not to love?!

Craig Maybie

Great Store

Rick Kaleta

I've been calling and it just rings and rings. No one ever answers the phone.

Clifton Leeson

This store does a poor job of inspecting items. Not only was I sold a 60" TV without the stand to connect it to the base, but the manager accused me as a customer of perhaps having lost the part. That is the lowest level of managerial service to blame the customer! I was not retributed anything for the stress of having to unpack the box, not getting the stand part, and then repackaging and returning the TV.

Chris Pennoyer

We found a laptop for my son who is leaving for university soon, and this was the closest store that had one. I called and had them put it aside, then drove 20 minutes to get it. When we showed up, we found out they sold it within the 2 hours that we had called. What kind of business reserves an item for you then sells it out from under you? They did give us a very small reduction on the price on another one that we have to wait for, but it's still very poor business practice. I'm worried it won't show when they said it will.

Kelly Whitney

Helpful staff. Ibe bought several things here over the years.

J M

Great store with great prices. Knowledgeable staff