Reviews of Accu-Search Registry (Translator)

Taylor Reid

Amazing service. We have used them at work for as long as I can remember, and have never had any problems. More often than not, getting them to do it is faster than us doing something ourselves!

G. Heavenly

Great customer service. Lisa and Iris were friendly and very helpful. Thank you all for your time and your help, I really appreciate it. Stay safe everyone!!

Julie May

Excellent service. Were very clear about what needed, what would happen, and even told us that deliveries of certain documents were often early on Friday so that we could complete our tasks the same day. True, this one orders out some documents that others print in-house. However, they call you when they arrive - even if they order is early and have some of the nicer touches on customer service that other registries miss.

Lualhati Husmillo

Best and fastest service I have ever received with a registry. I never write reviews but the service I have received was so amazing so I had the put the time to write how impressed I was. Calls were answered immediately and emails are answered within MINUTES. Very friendly staff. Keep up the good work.

Cate Alexander

DO NOT GO HERE IF YOU ARE UNDER THE AGE OF 30. I was extremely disappointed with the service that I received here and would strongly recommend going to any other registry. When there was an issue with my registration, the manager was extremely rude, condescending, and kept talking over me. I suspect that this attitude was a reaction to my age. If you are under the age of 30, I strongly recommend that you go anywhere else because you will not be treated with respect here.

Sean Arceta

I've been going here for 7 years, and I am a frequent patron/customer of Accusearch. This place can definitely accumulate high-volumes of people, and the staff who work the front have always been able to provide quality service under any pressure. I have a high level respect for the staff at this place who work with people from all different backgrounds, and walks of life. If they could not provide the solution to myself, or people I work with in the moment they were more than able to help us navigate our issues we may have had. Accusearch Registry in Edmonton is probably the most human place to go to out of all the registries I've been to in the city of Edmonton. The staff at Accusearch do not get enough credit for what they do. It's a PRIVILEGE to go to this place. I can tell you they are miracle workers compared to other registries in the city. This place is the real deal for service, and if you don't like the quality of service you received you always have a choice to go somewhere else!. I will always recommend this place for the services they provide.

Paul

Good place. Service is good. Their representatives are polite in handling the people. They will send us to other agencies for driving test..

Ken Varias

professional and friendly services. thanks to the lady who helped us getting a health card.

Jonah Lenk

Amazing service!!

Manveer Sandhu

Staff is so friendly

AlexiS Thelis

All the staff are very professional, friendly, and helpful. Very clean and follow the covid-19 measurements.

Yihong Liu

Good service and nice people.

Adetoyese Oyedun

Great service with a clean environment. The service turnaround is pretty fast despite the large crowd.

PAUL R WARREN

Amazing service. Nothing bad to say at all. Actually,I can only say great things about the care the employees took to do their jobs. BY FAR the best place in the city to get your important personal buisness completed .

Rollan Larose

It's a place to fill out forms... although they're competitive & professional; they lack Customer Service Skills totally.

Dushane December

Excellent service!!!! It's a pity you guys don't do road tests!!!!

Tobi O

The staff here are so nice and respectful. One stop centre to get your Driver's license, Provincial ID & Health Card.

Nada Essmat

Glade to make my test there nice stuff and great service

doc igie

Heather was very knowledgable and helpful. Superfast Service.

Valentina Alarcon

I work at Commerce Place, so i head over to accu search during my break. The staff are friendly and knowledgeable. The service is quick and the place is tidy. I would rather go to accu search then my neighborhood registry.

AlexiS Thelis

All the staff are very professional, friendly, and helpful. Very clean and follow the covid-19 measurements.

Mohammad Ishfaque Jahan Rafee

Fast, efficient and knowledgeable service agents. I went there for driving license exchange and they completed the whole thing within shortest possible time. Couldn't expect better!

MAHDI AHMADI MARVAST

So much good and fast services, there is a gentleman who helped us to apply for health care, as saw we are a family in the que. Also helps staffs and other applicants to served faster.

mikaio gladue

Was a bad experience I've been going to accusearch for years and was told by "Lisa " that she" doesn't get paid enough to put up with people" you are in a customer service business I was just trying to get my son's alberta health care...how much does one need to get paid to do the job she already agreed to do? ..no patience for people

Moisés Muñoz

Great place customer service is the best

Nishant Kumar

Great place in downtown to do any legal documentation and make identification cards like driving license, Health card and so on.

Vinci Fibbiani

This was the most pleasant experience I have ever had when dealing with my driver's license and medical cards. The women manning the stations were all so friendly and helpful! Highly recommend this place-

CeroBlast

Trash customer service. Do not go to this registry if you're new to the province or whatever, I waited 45minutes because I had to make phones to calls to my past insurance company to fax them driving records. They did not go out of their way to complete my needs before closing. Apparently it takes 5 minutes for Eye test and picture. If I'm not worth 5 minutes of your time then I hope damn well, none of you claimed to pride in your customer service. Waste of my time. In the future give better instructions on what to do. I wasn't clarified additional documents to bring, to validate, not enough inquiring, no specific instructions like adding a line on the fax record to prove driving record indications.

Micheal Jones

Was of no help to me. Go to KVP in Oliver Square instead.

Chasing Truth

Aborigianls can't use status cards here because racist manager says they are not I'd. Last month she updated my DL with same card. And pick up a passport with status cards but not a birth certificate? Pathetic

Victor L

terrible service, the 2 girls at the counter would not stop shouting, yelling giggling etc while on pc taking the test, made focusing impossible! wasted my time, money, locked me out for 24 hours before retest due to their incompetence!

Rabi

I had a great experience dealing with Christy, she has been able to provide many services and requests efficiently, quickly and with a big smile on her face????. Service and convenience at its finest! Accu is lucky to have her!

Simarpreet Singh Hundal

Fast and clean

Justin Cook

Quick and Convenient.

Farhan Khan

Went to renew my health card, the lady was super quick and super helpful. Before I could even think she got everything done and I was out.

Graeme Arnison

I've only been once, but it was the best registry experience I've ever had in Edmonton. The clerk I dealt with seemed very competent and worked quickly, and the registry interior was well kept and professional. An employee greeted everyone in line, one at a time, and ensured they had what they needed to move through the process. He congratulated people who had just passed driver's tests or purchased a new car. I'm used to registries performing way below what I would expect from a regular business, but these guys actually exceed my experiences at most businesses. Highly recommend. Thank you for caring about your customer experience.

Joel C.

Fast, and always friendly!

Romell

We live this registry. The only exception being road test, they have all other services and have excellent customer service. For a downtown registry, they are pretty quick and efficient!

Abigail Ledda

Super professional and helpful. Knowledgeable and pleasant service. Above and beyond service by a lady with blonde hair.

- lhall1

I went in to renew my registration for my car and had forgotten some documents. The people working were very helpful and helped me gather all the information that I needed since they weren't too busy at that particular time of day. They seemed to really value me time and were very accommodating. Would definitely go back.

Gerard Poisson

the lady who helped me there was very knoledgable and the service was pretty quick that was around 11 am ill go there all the time now

Nazim Ali

awsome

Rock Stones

I went there 2 times,1st time was enquiring and the lady took her time to answer all the questions and was so helpful, 2nd time i was taking my knowledge test and was saved by 3 different people throughout the process ,I must say I'm impressed and I'll be a regular..

chefspider

Fast and efficient

William Luan

Service is very bad. What kind of registration office employee failed to inform customer the required documents? Supervisor is helpful but several of the employees there are very unprofessional. Suggested other offices in dt and save some time.

Mario 13

Had the pleasure of dealing with Leanne. Everything went ultra smooth. Thanks Leanne!!! ????

Jason Perrotta

My go-to place for license and registration renewals, friendly and fast!

Jonathan Smith

Very friendly staff member. I went to get a replacement driver's licence and was in and out in under 5 minutes including having a new photo taken. Impressive.

Jennie Holmstrom

Very please with service they give. Came in and they helped me right away, the girls there all seem very nice and are friendly with people just coming to say hi.

Irish Firecracker Richards

Alot of their paperwork isnt government, and it was extremely busy at Accu-search at the time so I decided to take my paperwork home and drop it off at a registry closer to my home but they weren’t transferable. Other than that they were easy to get good info from

Sahir Noor Ali

Welcoming and friendly. Will get your job done for sure.

christina barnes

Nothing but the best service have I received when at this registry. Very friendly and helpful.

Alicia Oliver

The lady was very helpful and courteous ..as I came in 35 mins.til closing..and left with 15mins to spare..

Kirk Dewhurst

Great service and friendly staff. My office is in Oxford Tower so this location is convenient. Besides that it’s a nice place, clean and tidy well lit. It can be busy at the end of the month due to vehicle registration renewing but otherwise service is fast not to long of a wait. This location will take care of all your documents that require government approval. As long as I work downtown I will come to this location due to wonderful service.

may faith lapian

Fast friendly service...:)

Nusrat Hussain

Super friendly staff. excellent and fast service. My only registry since i am in Canada

Darienne Blue

Normally one does not have a good time at a Registry. However, we had a really great clerk named Iris who was super bubbly, quick, and professional. They just made everything so much easier and it made our whole day better. Thanks, Iris!

Jamal Alexander

I went there for my marriage license and the staff was very helpful. They even recommended a list of marriage commissioners.

Zoey Ngo

fast service. staff was friendly and helpful. physical distancing protocols was maintained properly

Aly Aly

Very cooperative , friendly , I finished my health card for me and my kids in 6 min . Thank you

roxana dushkevich

Amazing customer service

Rick Bremness

Very good service

amit pandey

One of my worst experience in Alberta. I went there for health card and their executive entered wrong details on my application to Alberta health services. She didn't even accepted her mistake . Their executives are untrained and also not willing to help the customer. Avoid this registry if you can.

Fanzeng Liu

I literally almost go to this registry for all of my license and legal docs, even I don’t live close by. The staff just so nice, and surprisingly I never waited for a long line. Even sometimes I see and wait in a long line, but the staff are so productive and efficient. Keep up the great work!

Alex N

I've been here a few times now as the location is convenient. During my most recent trip to register a new trailer, they went above and beyond to resolve an issue that was entirely the fault of the seller. What started out as a very frustrating situation was made significantly better by the assistance they offered - I walked out a happy customer, knowing it'd have been far worse had they not been involved.

William Cardinal

Always a pleasure with the ladies ... Thank you for the professionalism ????????????

Brett Delisle

Great staff, quick and efficient service

Faizan Meer

This is without a doubt the best Registry in Edmonton and its all because of its wonderful staff. I was there yesterday and I cannot thank Lisa anough for the service and there was another lady with short hair that i missed to know her name but also amazing and helpful. Thank you Lisa, you made my day and no matter where i live in Edmonton i'll always come to this location.

Nick Gamehalp

Awesome service with knowlegeable superviser and staff. Highly recommend.

John Lavapie (raellovepie)

Their place is tidy and very welcoming. Proactive staff who asks if you need help. Treats everyone well. All smiles. Took my Alberta Health Care addition request done in less than 5 minutes. Happy to be back after 5 years.

Shasha Faithful

Very Fast. Was a breeze.

J P.

Great and friendly staff. There're staff at front desks and staff who go checking with people in the line if they have all the paperwork needed and process whatever they can. I find that very efficient!

R C

I have been using this registry since I was 15 years old, from getting my first ID card to drivers license to my marriage certificate and everything in between. Why I had chosen this place was because it was familiar and the staff was always helpful and helped to guide me with the forms and how to process everything. BUT the one issue with this location is a women whom works at this location named Christy and this is my second interaction with her and both times she has been aggressive and rude right from the first hello, she is short and continuously speaks under her breath in a passive aggressive manner all while making you feel dumb, FYI most people don’t come to the registry often to do what needs to be done so that’s YOUR job to be helpful and have some sort of understanding not speak to them in a condescending manner. I had some questions about the license but I wouldn’t dare ask, she would probably just give me the wrong information or make this interaction even more uncomfortable. As soon as I got her, I wanted to turn around and ask for help from someone else but i knew it would just make it worse. RUDE AND PASSIVE AGGRESSIVE from start to finish. I won’t be going out of my way to come here again, in case I get her. In case you decide to go here you can’t miss her attitude compared to the other friendly faces. And yes I had all my documents in order, I came the day before and a very nice lady pointed out that some information was missing and she was very agreeable and told me that when I came back next she would be happy to help, so I was looking forward to dealing with her instead….oh well

B P

Professional, fast, and friendly service. Everyone working here is very helpful. They do a great job!

vmaharajvk

Pretty Decent work done by the team. I would recommend

Chelsea D

The staff here go above and beyond to assist vulnerable community members who are facing barriers associated with ID acquisition. They are non-judgmental and trauma informed, and I cannot recommend them enough!!

Rodrigo Martins

Helpful and kind staff. It was fast as well

Sam Post

Fast professional service. Standard prices

David O'Sullivan

I was new to Canada, and these guys were really helpful. My friend and I both had numerous dealings from ID to vehicle etc, and I didn't have a single issue with them, they were informative, and if you bring all the correct information you won't have an issue, just like anywhere! customer service was great, as I asking ALOT of questions as set up was different to EU.

Sherry Wright

Amazing Ladies !!Very professional group of ladies . I sually deal with Christinia, they get what you need in a sufficent time frame and are willing to help in anyway you can.

K J

Friendly. Helpful. Fast. Convenient location if you work downtown.

Paul C

Great Service, quite knowledgeable and friendly

Aaron Craig

Fast and good service.

M 4 Ever

Customer service at the front counter is terrible. Strongly recommend customer service training.

Vince D

Excellent, FAST service

V C

I don't have any patience

Carmen Roth

Lisa Datzoff is absolutely incredible as a human being as much a professional. Not only did she act upon my need, she did so with such a true soul of care it completely humbled me an set me right back to where I needed to be. She read my frazzled look, joined it to my " I was the the one that called it about the birth certificate" and just got the job done. She somehow manages to be encouraging, uplifting, compassionate and understanding while being totally professional all at the same time. Thank You Lisa. You saved my trip to Turner Field with my Aunty! God Bless.

Kevin Joh

Good and Kind staff.

Yo Go

Blondie is a bimbo, no good. Rude girl others seem better than her. Go elsewhere.

megan schmidt

I used to hate going to registry offices because it usually isn't a pleasant experience but I have been to Accu-Search multiple times and every single time has been great. The staff are so kind and helpful. They go above and beyond, they are incredibly polite and friendly. Would recommend to anyone needing registry services!!

Sam Post

Fast professional service. Standard prices

Stanko Magdic

I always get great customer service whenever I go there. Nice to be greeted by people with a smile. Been to many registry offices in Edmonton and this one is by far the best. If you live or work downtown this is the place to go for all your registry needs.

Jackson Sawatzky

As they do their own pick ups, they were able to replace my vital statistics documents within two days. I did not have to wait for them to be mailed. Extremely helpful.

CL KAHNAPACE

The ppl are very helpful.

m l

need comisionar of oaths to witness signature would not do it did not believe document correct went to south side no problem

Usman Arshad

We were at Accu-Search to apply for a driving license on 16th, 17th December. The receptionist was not only hostile, but misguided us by denying service on flimsy excuses, making it difficult for us to apply. The underlying reason for this special treatment might be because we are from visible minority. After visiting another Registry, we were able to apply for driving license and were treated in a courteous manner.

Peter JeongHyoun Rho

I love your kind services and nice persons.

Aaron Mast

Friendly and quick. Not much more you can ask for.

James D

The staff are amazing. Dealing with our government insurance vehicles they know how to do things properly. Highly recommend them. Fast and easy process

Lillian Younker

Great, friendly service! We were welcomed as we stood in line. The agent absolutely bent over backwards to give us the help we needed. The best place to go if you want professional and experienced service!

Z. I. (DrZaidGhazal)

Great Service. We had a problem that was solved efficiently by the staff there. Iam very thankful.

veni suresh

The ladies were really helpful and willing to answer all my questions.This is the type of customer service we need.There are other registries closer to me but I would definitely go back here.