Reviews of Ken Shaw Toyota (Tires)

Ali Goshtasbi

On February first, 2021. I had a great experiences here. Bob Mehra very sincere and experienced, explained very well and lead me throughout the process to gain the best possible option and deal. Bob patiently answered my questions and concerns, gave me clear advice and detailed explanation. I got very good deal and got what was looking for. Thanks Bob! Best Regards

Joseph Cosentino

The 2014 Venza I purchased last winter is the second car I bought from Ken Shaw Toyota. The original purchase was a Highlander which is still going - a 2003 model. A few minor issues came up with the Venza and they were handled so professionally by the Ken Shaw team. So, professionalism is easy. However, courtesy, respect and attention to customer service are tricky. Dealing with Paul Shaw in administration, Jason Mac William in service and Teresa at service reception was an absolute pleasure. I will buy my next car there without hesitation.

JS Allinson

“ Tony Lawrence Class Act ” Tony was the best salesmen that I have experienced in a long time. His overall personality, professionalism, honesty, and respect of the customer was a total class act. Tony did not play the what payment game do you want with me, it was a respectful negotiation. Tony went right down to business, gave me the best deal, and it was done in about one hour in his office, and we both felt good about the deal. When I arrived to close the deal for my 2019 Highlander Hybrid, everything was ready, just as he promised. Car buying does not get any better than this. Thanks Tony!

U J

Ken Shaw Toyota pre owned used car dealer ship in Toronto is the best in Toronto. Anwar Kamran my salesperson help me with the best possible rate, customer service and great buying experience. Will definitely recommend to my family and friends thank you again Kenshaw Toyota I’m loving my Rav4.

Renel Murray

Extremely professional service with season sales people . Bob Mehra was able to get me my first car at a competitive price without any hassle or gimmicks. Extremely pleased , will gladly recommend to my family and friends.

Lance R

Great selection of cars. Wonderful staff especially manpreet. Service was informative, not rushed and they genuinely worked hard to get me a great deal on the car i wanted. Would %100 recommend.

Stefan Gray

Mikki Miller has been a great service advisor and does exceptional work every time I have gone in for any service request on my vehicle. He’s very supportive, honest and helpful. Just felt the need to convey how he viewed and why each time I go in I always feel like a valued customer thanks Mikki for everything you’ve done for me throughout the years !!!!

Bhuwan Dhungel

Ken Shaw is a true place to look for your comfort and peace of mind in terms of used or new cars. Knowledgeable sales person and various cars give one to choose the best. Kevin Morvaridi, the sales person I dealt with is a pleasing and cheerful guy willing to support his customer.I definitely recommend friends and others to visit them and see themselves the luxury of riding your dream car. I look forward to seeing them for my future cars too.All the best.

evan johnson

Helpful staff at this Toyota dealership. Anwar who handled my car purchase, was helpful and thorough with his paperwork and got me one of the best deals on my certified vehicle purchase. I recommend this place. I need not mention that if it's a certified Toyota, you're getting the best, no questions!

Peter “Caffé” Nguyễn

Went to the pre-own section, so many good options, fair price. One of the salesman, Bob, delivered excellent service and was very patience with us. Thank you.

Beverly Campbell

I recently purchased a car from Ken Shaw, and was amazed at the quality professionalism of my sales lady Manpreet Kaur. She is very patient, understanding and goes out of her way to help you get a car. I highly recommend her and anyone that I know that's looking for a car Miss Manpreet will be the first person I'll recommend. Thank you Miss Manpreet.

Mike Dineen

My partner and I purchased our first pre-owned vehicle from Ken Shaw Toyota. Had seen a used Santa Fe listed on their website, which looked even better in-person. The representative who assisted us (Bob Mehra) is a lovely, gentle man who was very helpful and walked us through the whole process without issue. He even got our vehicle ready earlier than expected! One month later and we are still quite satisfied with our purchase. Would recommend, 5 stars! :)

George McLellan

I have been a Ken Shaw Toyota customer for six years. I have always received prompt and courteous service on all my visits. The staff at the Service Department provide first rate customer service ensuring you are advised of work needed or recommended with all/any questions answered satisfactorily. The vehicle is ready within the estimated time and estimated cost. Overall, I give this Dealership a high rating.

Ram Balasubramanian

We spoke to Chris, who thoroughly explained our options and was very polite and professional all throughout. We didn't end up purchasing the car we came for as we got a much better price from another dealership.

Melenostrophe

Bought my first car from here. I met with Manpreet kaur who was the product advisor. She helped me with all my questions and throughout the whole process. And when I had a problem with the car, they helped me solve it quickly. Thank you Manpreet and thank you ken shaw Toyota for your continuous assistance.

Heather Connery

Ron at Ken Shaw Toyota was great. He listened to what I was looking for and didn’t try to up-sell me on anything. He was also great about having the small bumps and paint damage repaired and the car cleaned for me. I would buy there again.

Grace Liu

Got my Toyota repaired at this body shop one month ago. After I picked up my car I realized they forgot to do the wheel alignment (caused by the accident but they didn't notice this issue) so I had to go back on another day to get it fixed, which caused some inconvenience for me. But overall it's a good experience. Staff are friendly. The repair is very efficient and of high quality.

Noor Fouly

The people we dealt with here were Fraser Chamberlain and Rick Walter. They were both excellent. Fraser was helpful and accommodating and made sure to communicate with us throughout our interaction. Rick was also very accommodating and helpful. The dealership was very warm and welcoming to us. These guys were truly a breath of fresh air for us after we had some not so great experiences with other dealerships, it was really nice to see that guys Fraser and Rick still exist out there. These guys work with their customers and are honest and hard working and truly go above and beyond for their customers. I will recommend these guys over and over again to everyone looking to buy or sell vehicles.

M Mouland

Purchased a 2010 used Corolla from Ron Vernon who checked in throughout the process and monitored the detailing and mechanical checkout of the vehicle. Ron was quite attentive and said he would keep an eye out for a set of winter tires to go with the car, post-sale. He is a no-nonsense kind of guy and endeavoured to go the extra mile to address some cosmetic issues and did his best, reminding us we were purchasing an 11-year-old vehicle, to get the vehicle to us in as ship-shape condition as he could. Our son is happy.

Sam Saeidi

I had a great experience in this dealership. Kevin was vary nice and helped me out patiently to find a car that fits my need and budget. His professionalism and focus on my current and future need rather than trying to upsell a more expensive car is what I liked the most about him. The car I got from him turned out to be great and I haven't had any problem with it. In summary: Their prices are competetive, their service is great and the staff do their best to get you waht you need. I highly recommend this dealeship if you are shopping for toyota cars.

Marv Sol

I walked in the dealership looking for a vehicle after trying many different cars. After walking in my husband spotted the 2021 RAV4, he said to me. Wow I like that one. Michael came forward and greeted us, we scheduled a test drive the following day . Vehicle was ours. SOLD ???????????????? Thanks guys for helping us choosing.

DRIFT TAMPA

Hat’s off for the customer service and parts staffs. Great service and attitude towards customers. Reliable suggestions from parts staff.

Matthew Manor

Enjoyed my experience dealing with the team at Ken Shaw Toyota and they were exceptionally professional and accommodating. I will absolutely continue to buy my vehicles from them in the future when the time comes and I always recommend Ken Shaw to my family and friends.

RICHEL ROLDAN

I was overwhelmed by the exceptional and personalize service I received from Will Erichsen and Zoran Maksic. When I visited the shop, I didn't have any intention of buying a car but because of the Warm reception I got from the personnel, I purchased my first car in Canada. Will went beyond what was expected of him, he spent extra hour to give me free lesson on the function and system of the car, he attentively listened and replied/attended to my request even if he was off that day. He took time and sent me long emails to answer my questions. I like my car and I also like the people from Ken Shaw especially Will and Zoren. Good job everyone! Continue to make your customers happy!

Sarah Hunter

I had a great experience at Ken Shaw Toyota with Kevin Morivardi. He was helpful, kind, and walked me through buying a used Toyota with sensitivity and flair. He was extremely helpful. I would highly recommend this dealership.

Daniel Morrison

Bought a RAV4 from Shahar and had a great experience. Good service and great selection of cars.

Russell Willer

When I’m going to the dealership, I know I’m going to be paying some money… at least here I know the guys aren’t trying to squeeze me for every cent. Nice friendly staff makes the experience pleasant. Thanks guys

Nellie Terzieva, MBA, CIPS

It’s my pleasure to do this review for Ken Shaw Toyota. For the last 4 months I had been experienced all the steps from customer service through sales to service of the car after the sales. It’s amazing to see the excellence in the work of all departments. Shortly after purchasing the car I was invited to a presentation made by one of the owners, Ken Shaw who introduced us to all the services available to the new clients. This was something I had never experienced before. Very helpful to see the facilities available to the clients during the life time of their cars. Thank you very much! My Sales Consultant, Michael Naraine was super supportive during the sales proces and now when I need service for my car. Thank you Mike for being such an awesome professional! I am glad that I made the choice of dealing with Ken Show Toyota! Highly Recommend them to my family, friends and clients. Nellie Terzieva, Toronto

Amarjit Dhamrait

Been going here for years and they always had exceptional service except a visit in summer 2017. My car wasn't starting and when I took it to them they charge me $40 to check the charging system. They found no issues and said if it happens again get the car towed here. The car didn't start a week later so I did what they said and had it towed there only to be told I have to pay $60 to do a more thorough check. I refused to pay because im thinking what the hell did they check when I paid $40?? Actually got I to a heated conversation with one of the front desk employees who wouldn't look at my car without charging me. Eventually A senior mechanic quickly looked my car and in 2 mins seen I had a cracked terminal leading to my battery. In the end they realized it was their junior mechanics mistake and charged me $60 for the terminal and offered a free oil change. New renovations look good and welcoming. Went back for the an alignment and I have to admit they did an amazing job. I was even served by the employee who I was having a heated conversation with in 2017 but he was very pleasant this time and gave frequent updates of what they found and why its taking a little longer than usual.

Elaine Corro

I have a great experience with Bob Mehra. My mom and I finally got a Sienna for the convenient use of family travelling and many more. Overall, Bob was caring and honest within the service he provided. We recommend Bob Mehra as he is a trustful person to share all information you needed and understanding individual to associate with.

Bev Mandel

I purchased a 2020 Toyota Corolla XSE at Ken Shaw primarily because of Michael Naraine, the showroom sales rep. He was extremely professional and reaffirmed the superior value of the latest Toyota Corolla over its competitors. Michael was also very knowledgable about all the vehicles in the showroom and explained the pros of each of the models to help me find the most suitable car for my needs. I am extremely satisfied and would recommend Michael at Ken Shaw if you are looking to purchase a Toyota.

Abid Ali

Very Aggressive Stuff. at Service and the price from other toyota way higher even same oil same car but the price is very high and when i ask recipitionist he replied we don't do price match with other toyota. same Compnay and different rules isn't a joke

Xavier Lambert

Bought a used car from Ken Shaw Toyota. This was our second experience with this dealership. Very good service despite restrictions due to COVID-19. Ron was available, helpful and knowledgeable. Would recommend them without hesitation.

Lesley McGougan

I just brought home my new car:) From the initial contact with Mark McGrath via email to the moment Michael Naraine handed me my car keys, I can say how happy and satisfied I was with the service provided at this dealership. When is the best time to buy a car? When you are financially ready....but when your old car breaks down during a pandemic you find yourself scrambling and worrying, not so much the best time... All of those worries were taken away after my first visit to the showroom. Covid-19 protocols were clearly communicated, enforced, and respected. Michael showed me the cars within my budget and explained all the features while asking what needs I had. Mark set up the sale and clearly explained everything to me. It had been 10 years since I had purchased a car and I remember that experience being confusing and I didn't feel a 'part of the process'. Not this time, there was no question I was uncomfortable asking both Michael or Mark. Today, Michael's excellent and natural sales skills made a very nervous customer feeling comfortable and ready to drive her new car home. If you are looking for a dealership that can make you feel welcomed, empowered, and excited about such a big purchase, look no further than this dealership and especially Mark and Michael. Thank you gentlemen!

Steve Toth

Had a great car buying experience here. No pressure tactics whatsoever. Our salesperson Karen took the time to assess our needs before showing us a car. She recommended a Corolla and we couldn't be happier with our choice. If you're looking for a first-rate service and responsive and pleasant staff go to Ken Shaw Toyota!

Grant Somerville

I had purchased my 2004 Toyota Corolla brand new from Chris Jones. I was very satisfied with the purchase at that time. I was glad to purchase my 2018 Toyota Yaris with Chris as the salesman because I was treated well and wanted to buy from Chris who I like and respect.

Rabia Kaleem

Fraser had been excellent help . He is very professional and a knowledgeable person . A very nice person to deal with very welcoming personality . They purchased our Mitsubishi electric car . The transaction was smooth .

youssef chehade

Manpreet Kaur / product advisor @ Ken Shaw Toyota, answered my call, regarding one of the vehicle they have in their showroom, appointment made, next morning, met together, discussion started for almost half an hour to trade my fairly new Honda Odyssey with the vehicle that they had, " it was the fastest deal that I made " Why? because she made me feel comfortable with the information that was given, and went above and beyond in my opinion, over all, thank you Manpreet for your good trustful service, CHEHADE, Youssef & Amal

Marshall Liu

We tried posting on Autotrader and facebook to sell our family's old Matrix. Couple days later Fraser at Ken Shaw Toyota contacted me. He fully disclosed to me that he works for Ken Shaw Toyota and he gave us a decent offer. After serious consideration, we decided to deal with Fraser as he's polite, professional and a real gentleman. So my family drove it to the dealership, and after the sale's done, Fraser arranged transportation for us because we live in AURORA! This is your guy if you are looking for a Toyota. Go for Fraser!

Jenny Os

Ernie Wiesel was quick to asses our situation when we walked in looking for a used car. He directed us to three vehicles, any of which would have suited. After a test drive and a decision on our part, the paperwork was smoothly handled with a minimum of hassle. Ernie patiently and thoroughly answered our many questions and invited us to phone him at any time in the future should we have any queries. He was very helpful and patient in getting us started with our new (to us) car - many unfamiliar bells and whistles to learn about. Thanks Ernie - and we love the car!

Elaine L Pham

Shahar really helped me find a vehicle I love! She went above and beyond what I expected for customer service - making sure the vehicle was clean and ready for my use. Highly recommended.

Nicholas Gough

Yusuf and all the staff at Ken Shaw were very pleasant, helpful And professional. I would recommend them to anyone. Nick G

Palogalan

Ken Shaw Toyota as many other workshop tend to charge you for anything that you don’t request. You want to replace the battery add an inspection of the car ($158). You wanted a “Safety Certificate” your won’t “pass” unless you spend another thousand bucks. Parts are very expensive one costing $6200 for a 4Runner. However, the service will deliver your car quickly.

Thomas Blak

I purchased my first Toyota at another dealership and I purchased my second at Ken Shaw Toyota. There was a world of difference between these two dealerships. Ken Shaw Toyota showed me how a customer should be treated when purchasing a vehicle. First my sales associate was the most knowledgeable person when it came to cars. Not just Toyota cars but what the competition had. He could answer any question that you threw at him. He arranged the test drives, worked out all the details, you couldn't ask for anything more. Once I picked up the vehicle the customer service didn't stop, like it did at the first dealership. My sales advisor showed me every feature of the car and how to set it up to my preferences. He showed me where every control was located, so I didn't have to look for them. If I have a question I can call or email and I get a response same day. You might be thinking it is just a car but these new hybrids with computerized systems, there is a learning curve and they helped me with that. If I have to say just one thing it would be, they understand customer service. This is something that seems to have been forgotten by many businesses. Truly outstanding here. I also encourage you to go to their after sale seminars they offer. You will learn about who you are buying your car from and the service they can provide. This is a family run dealership and I like to support independent businesses. My experience has been nothing short of exemplary.

Jimmy Gomez

Let me tell you if things are like they have been so far I will never go to another dealership, this place is so amazing I dealt with a different Toyota location before and had a horrible experience. ken Shaw has been such a great dealership , i have been here twice and feel like I am part of the family and they really do care about me and look out for my car and my wallet. Please keep doing what you are doing I am so happy to have found this place after I moved from London Ontario. Thank you Colin my service advisor for your honesty and guidance when it comes to servicing my vehicle, you don’t know the stress I had at my previous dealership I was so scared to even come in and you and the team have completely change my mind on what a dealership can be. Thank you !

Tom Huras

I had a pleasant experience buying my Venza from Ken Shaw in 2011 - integrity in the negotiations and excellent service getting the car set up with plates. I have them service the vehicle because of convenient hours, location, and comfortable waiting areas. I can work on my laptop using WIFI and enjoy a complimentary beverage. All routine service since the Toyota vehicle is so reliable. However, with a recent accident, I got to try out the body shop. Nothing but confidence that the repair was going to be well done and quickly since any mechanical work could be done at the same facility. The car was perfect when finished.

Adam Costello

Tony was incredible, a true gentleman who understands his clients needs. We have had a relationship with him for 20 years and is the reason we came to buy our RAV 4 from him. The car is beyond our expectations. The quality is evident but the exceptional quality of service from Tony shines down on this SUV and is the reason we will be back and recommend Tony at Ken Shaw.

NJ J

I sold my van with Fraser. He was very patient, accommodating and friendly. He went above and beyond to ensure that I got the most amount of money possibly which I greatly appreciate. I would definitely recommend Fraser and will reach out to him again whenever I’m buying or selling a vehicle in the future. Thanks Fraser!

Darrell Reid

I purchased my first Toyota from Ken Shaw almost 3 years ago. Since then, I have brought my car in for regular repair and maintenance. I was worried that using a dealership for servicing my vehicle was worrisome as I thought it would mean huge costs. But to my surprise, that has been proven to be completely false. And not only has the cost been great, but I just "feel" that my car is receiving the best care possible. From the people at the service counter to the mechanics, I cannot say how happy I have been with Ken Shaw. Would not hesitate to recommend them!!!

Jack Nguyen

I had an appointment for test drive on 2 2020 Toyota Corolla SE and I ended up buying the 2020 Corolla SE Nightshade Edition. Manpreet Kaur was very helpful and informative on the vehicle that I purchased. I highly recommend Ken Shaw Toyota to anyone who want to own a Toyota vehicle!

Michael Song

Recently brought my car in for an oil change and detailing and the service was great as usual! Everything was clearly explained and the pricing is fair. It's definitely not the most convenient locations for me (approx. 35 to 40 mins away) but it's the quality of service that brings me back here. It's not to say that the other dealers aren't as good or are worse but when you find one that consistently treats you right, it makes up for the longer commute and I think the loyalty is deserved. No doubt!

Maryam LegsQueen

After a long dew weeks figuring out the details, today i drove away with more than I could’ve asked for. The sales representative i worked along side at Ken Shaw Toyota was called Kevin and it’s been a pleasure working with him. He went way out of his way to keep me updated and satisfied at every point. Couldn’t have asked for a better sales rep to work with.

Samantha Chu

I had a amazing experience speaking with the receptionist staff - very polite, patient, informative and quick to offer assistance! I couldn't have asked for a better experience! However, it all went south when we met with the salesperson. They couldn't answer any questions about the car; any issues we brought up they just nodded and said "yeah okay"; I was only test driving that day but I was handed the transfer of ownership to sign; despite putting a deposit, I received no information about the status of the safety inspection - I had to text (they didn't pick up for calls) and ask for updates. Oh and, the salesperson didn't even get my name right. It's shocking to me that the salesperson boasted about being a "reputable dealership" and "the Toyota dealership that's been around longest in Toronto"! (I had to wait to post this Google review because I was afraid I wouldn't get my deposit back!)

Kaitlyn Irene

After looking for my perfect car for well over half a year I finally found it at Ken Shaw Toyota! I submitted an online application for a car last week and received an approval almost instantly. I spoke first with John (who I did not have a pleasure to meet directly) but who was an amazing help. He spoke to me about the car, questions I had and the process which was very informative and important especially during these Covid times. He then passed my information over to Fraser and I went to see the car the same week. First thing to note, there is two seperate locations, one is for the new Toyota cars (I had walked in not realizing the second location) and it had been clean, hand sanitizer at the door and I was happily greeted by the staff who informed me it was actually across the street. I went across to the other location and was greeted by Fraser almost immediately. Instantly I felt comfortable with him and at no point was he pushy (which honestly, dealing with other places I had experienced A Lot). We had some good laughs and good conversation throughout the process which made him feel like a friend and not just a sales person. I took my dream car out for a ride and took it to a parking lot where I did a complete inspection of the car. When I got back and addressed my concerns Fraser easily was able to address them all (and even ordered a new taillight for me as I had noticed some damage on the one that was on the car). They even throughly inspected every chip that had been brought to attention and, ensured to fill them all. I signed the paperwork that day and completed my trade in assessment which I got a fairly good amount considering the condition of my vehicle. Once again I want to point out I was never pushed or never treated negatively (even when bringing up concerns). I scheduled to pickup the car the week after, and also spoke with Zoran (finance) who walked me through the process of financing the car. He was also amazing to deal with, I had a few jokes and laughs with and explained everything throughly and clearly. Plates were changed, keys were received (they even got me a new sticker, because mine had been expired - I blame Corona for that!) and I was on my way.... Until I realized I forgot something in my trade in car (embarrassing) and had to come back where Fraser once again helped me out. The process was smooth, easy and honestly a really good experience. I would suggest anyone looking for a vehicle in the Toronto area to review Ken Shaw Toyota (even look at their dealers reviews on other websites, Fraser AND Zoran have amazing ones!). Thank you all for helping me, I really do appreciate it!!

John Gomes

This used to be a five star review. I had a bad experience and was told "he was probably having a bad day" in defense of the salesman. This place has been going downhill since the fancy renovations

Abbey Doust

I'm happy with my car and the the deal I got from this company. Chris was phenomenal helping me to pick out this car. His knowledge and customer service was outstanding. I highly recommend Ken Shaw Toyota to anyone who wants great deals and services.

Angela Grant Buechner

Great customer service, they took care of everything from the trade-in, registration and license and the car was spotless! Fair price too!

Leslie Ambedian

We greatly appreciated Roz's attention to detail and enthusiasm throughout the car-buying experience. Very happy to have been his first clients at Ken Shaw Toyota!

Justin Galotti

Great experience at Ken Shaw. Kevin Morvaridi worked with me to get the right car at a solid price, and was easy to deal with. Would definitely buy a car with Kevin and Ken Shaw again. Thanks Kevin!

Gappy M

This is my second vehicle purchase at Ken Shaw. I am very impressed with their service and devotion to customer satisfaction. Thanks again to Anwar at used cars, Paul and the GM Danny for taking care of me. I have no problem recommending Ken Shaw to anyone shopping for a new or used car. They really do care about their customers.

Benzy Devasia

Had a good experience at kenshaw for getting my first car in Canada. Had a vey good deal and Ron really helped us getting a good deal. I highly recommend kenshaw if ur looking for good cars.

Alex Patriki

Really friendly service. Everyone greets you with a smile and is genuinely nice. The people here actually care about customer service unlike many other dealerships I've been to. The place has plenty parking on site and is always clean and tidy. The shuttle service is great and the drivers were all careful and professional. I wouldn't recommend any other Toyota dealership before this one.

Aurora Simmons

We were happy with our service. They were helpful in securing financing that worked for us. And the car is running well 6 months on.

Melanie Aitken

Wonderful staff in all the areas of Ken Shaw Toyota. It was a great experience buying a pre-owned vehicle. The staff were very friendly and accomodating! I will definitely buy from this Dealership whether new or pre-owned in the future.

Vivek Dabas

One of the best dealership I have ever visited. The entire process was smooth and car was delivered before the actual date. The salesperson I dealt was "MR ANWAR KAMRAN", he made me feel like friend and helped out during the entire transition process. He was polite and very friendly. I suggest to check out the dealership if you have decided to buy a Toyota vehicle. Kudos to the entire support staff and sales team.

Jenifer Lee

I would have rated my experience with Ken Shaw Lexus higher if I had based it solely on my interactions with Tony Lawrence in sales. He was professional, knowledgeable and easy-going, but the problem lies with the interaction I had with the sales manager, Mark McGrath. I was getting a trade-in appraised and did not agree on the price they were offering (stating a 2016 LX Honda Civic with 145,000 kilometers was worth only $9.5K when market comps were in the $15K range) which is fine, dealerships have to make margins and I understand their appraisal process. I was discussing that the market was calling for much higher prices and that I didn’t think that was a fair estimate with the current prices selling online through various channels (Autotrader, marketplace and even other dealership listings) when Mark came in to help negotiate. Mark spend 20 minutes mansplaining how depreciation works, how sentimental value isn’t factored in and made me feel like I was being talked down to the whole time. His comments were incredibly condescending and he treated me like I had never heard of these concepts before. Not only do I thoroughly understand these concepts but he went on to mention that I was going to wait 6 months for the vehicle (I expected this) and that my car would be worth $2.5K less in that time, which is absurd depreciation for a 6 year old popular model like a Civic! He tried to tell me he has doing me a service by offering a “realistic value” so when I go to pick up the car in 6 months it would only drop a small amount from the appraised value. So not only did he completely miss the mark on the conversation where I just simply didn’t agree with his proposed valuation but he gave me a very strong feeling when I came to finally pick up the car he would low ball me on the final appraisal and corner me into accepting an even lower value given the strong demand for vehicles in today’s market. Mark was heavy handed in assuming I didn’t do any research and talked to me like a woman wouldn’t know how the car industry works. He insulted me in assuming I have no knowledge of the market, stated bogus “grimy salesman” tactics (“Cars depreciate $2.5K every 6 months on average!”) and also gave me very bad feelings of the potential poor business practices being conducted at this Toyota dealership. I would suggest you do as I did and purchase a car elsewhere, where you will get a better price for your vehicle and better customer service!

Arun Raghunath

Manpreet was such a pleasure to deal with. She walked us through the entire process diligently and was extremely patient and courteous. Overall, it was a great experience from enquiry till getting our vehicle. Highly recommend Manpreet and her sales expertise

Chris Gardiner

I've been to Ken Shaw Toyota twice before: once for a recall on my Corolla, and to replace a broken key. I was very impressed by their service, and decided that I would buy my next used vehicle from this dealership. Fraser was very helpful in the process of purchasing my 2013 Rav4. He's got a laid back approach that I like very much. He was always available when I had questions. I think we got a very good deal on our Rav4, and so far it's been a pleasure to drive. Thanks to Fraser and Ken Shaw Toyota. I would highly recommend owning a Toyota and buying from this dealership. Cheers!

Vinita Chandran

I have been taking my Corolla to Ken Shaw Toyota for servicing for some years now. This time I decided to trade it for a new car and that is how I met Tony Lawrence. Within two discussions I had decided to go for the Prius. Tony is very knowledgeable about the different models and had an answer to every question of mine. He was very patient in explaining almost everything about Prius and handling my anxiety of going from a 10 year old model to a cool state of the art hybrid car! Everything from the test drive to the papers were arranged on time. Thank you Tony for a stress free new car shopping experience. I loved that you even showed me the pages on the owners manual that I should read first! I highly recommend Tony to anyone looking for a fabulous experience shopping for a Toyota. Regards, Vinita

Mark Liang

Purchased my car here recently. The experience was great. Our sales person Karl was friendly and pheasant to deal with. During vehicle pick up, he took the time to show us all of the safety features and making sure we understood them which was really helpful and unexpected. I am very satisfied and would recommend them to my friends and family if they're buying a Toyota. Thank you team at Ken Shaw.

Anthony Petrini

Went to Ken Shaw with an offer I got from another dealership to see if they'd like to make a competitive offer for a new vehicle. I was told that offer was "fishy" and that I must be misunderstanding their offer or at least not getting the whole picture. In return I was shown a demo vehicle of the same model as their offer. The vehicle was not cleaned or detailed and had 8500km on it. This offer was more expensive than the brand new vehicle I had been looking at at the other dealership. I was told that when I picked it up when it was detailed I'd forget it was ever a demo. If you want me to forget it was ever a demo, don't show it to me dirty. Not a good sales tactic. I left and purchased at the other dealership where the offer, after all fees and charges were included, was the exact price I went to Ken Shaw with the compare. I'm very happy I did not purchase my vehicle from this dealership.

Allan D'Silva (Allan)

Very friendly, welcoming, answer all your questions and provide good advice and direction. Appear to care about the customer and are pretty upfront about timelines. …

Mubarekah Dharamsi

Bought a car from their Used Car Dealership, it was a very stress-free process thanks to Ron. The car also needed something repaired which they agreed to fix and followed up with after. Great overall experience especially for a first time buyer!

Ross Barrett

Great experience with Michael Naraine getting into our new 2018 4Runner TRD Pro. No pressure, just informative and solid advice. Highly recommend and would do again, though I expect I'm keeping this car for a long time.

Shan V

I just got my first car from Ken Shaw Toyota and I would just like to express my utmost gratitude to Bob M. and his team for a smooth experience. The customer service from just looking at potential cars to driving off the lot with the vehicle of my choice was great. Thank you again!

Catherine Goddard

We had a very good experience choosing and purchasing our new vehicle from this dealer. A lot of detail was covered in a very unhurried and low pressure way. We were given clear and reliable information to make a very big decision. So far we have no regrets. Lance was our sales person.

Daniel Correia

First car salesman (Ron) I spoke to wanted me to go to the dealership to negotiate in person. I reminded him that there's a global pandemic and it would be safer for myself and everyone at the dealership if we negotiated over the phone. He declined and said that's not the dealerships policy. When I asked to speak to the manager about this policy, he refused to transfer me over and accused me of playing games. The next day, he called me to tell me about another car claiming it was similar to the first one I was interested in. I said I wasn't interested and then he promptly reminded me that the other one I was interested in is still available. I didn't appreciate the shady sales tactic and told him I wasn't interested anymore. After about a month, the dealership lowered the price on the car twice. This time I reached out to the used cars sale manager directly. He put me in touch with someone and we got the deal done over e-mail and a few phone calls. It's a shame I didn't get a chance to deal with her from the beginning. This would have been a 5 star review for sure. I do not consent to be contacted by the dealership. Do not contact me.

First Windermere

Over a year ago I had some repair work done at Ken Shaw Collision. I noticed soon after that the right front fender liner that was repaired was not attached properly. I told myself that I would have to come in to have that fixed again. However, the same weekend, it started falling off and was then only held in place by a tiny piece of plastic. It was interfering with the operation of that wheel, so as I was driving at the time, I had no choice but to pull it off. Then, rather coincidentally and unfortunately, I had a slight collision with a patch of snow in a parking lot, and damaged the bumper and the front. I came in to have an estimate done, which was done by someone who decided that he had to be extremely rude to me. His name is Lawrence Dimtriev. After discussion with him and the manager of the Collision Centre John Bennett, and then with the General Manager of Ken Shaw Toyota Danny Jamal, it was decided that because of the faulty previous repair work, that when I brought my car in to fix the new damage, Ken Shaw would waive my deductible and that there would be no time limit for bringing my car in. In January of this year I came into Ken Shaw Collision to ask about having my car repaired. I had with me an estimate done by my insurance company’s required mechanic. I spoke with Mr Downer, the assistant manager. He said Ken Shaw would order the parts required. I mentioned that because of my job, emailing me was better than calling. Then I waited. Nobody called me. Nobody emailed me. I called, and was told someone would call me back. Nothing happened. So, I emailed the Collision Centre, and I was ignored. Then I came into the shop to talk in person, and was told someone would get back to me. Nobody got back to me. So, I went into Ken Shaw again. I met with John Bennett, Lawrence Dimtriev and Mr. Downer. They then told me that nobody had promised me to waive this deductible. I pointed out to Mr. Bennett that I had his card, and that it was him and Mr Jamal who had made this promise to me. He said that they had never made any such promise. The next day Danny Jamal called me and told me that he had also never promised to waive my deductible. So, I was lied to twice by the General Manager of Ken Shaw Toyota: once in person when he promised to waive my deductible, a promise he had no intention of keeping, and again on the phone when he claimed that he had never made any promise to me. So, if you wish to be ripped off and lied to, Ken Shaw Toyota is the place for you. If you want to deal with honest people who don’t lie to your face, then I would not recommend going to Ken Shaw. I will buy a Toyota again in future, but I will never again visit the completely dishonest team at Ken Shaw. I will say that the one bright spot in all of this dishonesty is Nelson, the evening Service Manager. He always provided me with honest and professional service, and I’m sad that I have to leave him behind. Thanks, Nelson. Goodbye, Ken Shaw.

ParParParmesan

Got my paint pen here a few days agp, the folks at the parts area were kind and curtious. I am planning to get more parts in the coming years from these folks at this dealership. Great people behind the desk. Show room floor, have someone who is willing to show the customer what you offer. The person I saw was not even willing to talk at all and read off the paper (which I could). He mentions "I am willing to help if you want to buy a car now, otherwise there is no point of me talking to you" kind of vibe and speech. Perhaps offer a customer a brochure or pamphlet so they are more aware of what you offer. Kind of sucks as a first time potential customer being put off by an uninterested sales person.

Wai-Kin Chan

We had a great experience purchasing a Rav4 recently. Will Erichsen (Sales) was attentive to our needs and was not pushy when selling us the vehicle. He was extremely helpful, providing us with information we required e.g., cost and features of different models. He did his best to get us the highest trade-in value the dealership was willing to offer. Of course, it goes without saying that car dealerships try to maximise their profits - we would've liked to see a higher trade in value but what we got was our minimum acceptable trade in value and we were ultimately happy to make the purchase. Will Erichsen returned all our calls promptly and respected our time during consultation. He was patient to answer our many questions and worked hard to expedite delivery of the vehicle.

Ba Tran

I bought my car here and the process was really fast and professional. Huge shoutout to Yusuf, he is the most professional car consultant I've ever had a chance to work with in years. He answered all my questions on time, with great attitude and always make me feel super comfortable during the process. Highly recommended Ken Shaw and especially Yusuf in a used car department.

Tom Ford

I had a wonderful experience test driving a few of the vehicles here. Carla was kind, patient and really helped me to see my options. A welcoming atmosphere. Her fellow employees were also very kind and helpful. Thank you! I will be happy to come back!!

Craig Fortier

This is the second time I've come in for an oil change at Ken Shaw Toyota and I am extremely satisfied with the speed, service, and professional demeanour of the staff. I had previously been going to another Toyota dealership for service and was thoroughly disappointed. At Ken Shaw, the service associate patiently answered all of my questions and gave me really great advice on car maintenance and upkeep. The customer lounge is nice and the wait was definitely reasonable for an oil change. I feel like this is the start of a great relationship.

Just Ace

I went to Kenshaw Toyota and was very impressed with the vehicles they had in stock. There was a young man by the name of Roz, he was very helpful and attentive. I loved the breadth of knowledge he had on all aspects of their vehicles. Thanks for taking the time Roz!

Robyn LeBlanc

Bob and Rick at Ken Shaw Toyota we’re super helpful!! I went to Ken Shaw at 6:30pm to talk about purchasing my first ever vehicle, and by 8pm, I was approved for financing a gorgeous 2018 Corolla! Bob was super quick and efficient, he was supportive and did everything he could to make sure I would be approved for the car I chose. I am so excited! I was set up with a great warranty and a rust treatment, and they made sure to have the car serviced and in excellent condition when I go to pick it up.

Tonys C8

We recently purchased a pre-owned vehicle form this dealership. Anwar was our salesman but we dealt mostly with the pre-owned manager Matthew Demosthenous. Matthew dealt with all of our pre delivery concerns without hesitation and in a very friendly manner. After we took delivery we encountered an issue with the vehicle and Matthew , again without hesitation, corrected the issue at the dealerships expense and in a very timely manner. Buying a pre-owned vehicle can sometimes be scary, but when dealing with professionals like Matthew, you can buy with confidence. I would recommend this dealer to anyone. Thanks again Matthew.

Nicole Datol

Although I did not purchase my car from this location, I have come to this location for service checks. My partner did in fact buy his 86 from this location, and my car is the same frs model. My first check was a horrible customer service experience. We booked online a week in advance to ensure my partner and I had our slot because we both needed to book time off work to come into the service centre. They could not find our time slots and blamed us for not doing our due diligence, despite us showing our email confirmation and automatic email reminders to them. They made a great deal saying how they are doing a favour for us for squeezing us in. Fast forward to my partner getting into an accident and bringing it in to repair. They decided over charged him and provided poor poor service. They decided to contact him after a google survey that he filled out about service and provided a partial refund for the service and parts that they over charged. Due to this gesture we decided to come back to have my partner's car checked as he was having horrible battery issues. I decided to try one more time for a service as I was in need for one. They stated that my partner's battery was completely okay, yet stated that mine needed to be replaced. We asked to check if they mixed up the cars, considering my partner's car had to be boosted 4 times in the past 3 months. (the car is only 2.5 years old) My partner then noticed a discrepancy between his past service ticket and the current one. The service person at the desk, stated that the person who worked on the past service no longer works with the company and was trying to scam us. It is extremely questionable that a person who works at the company stating at a past employee was scamming us. This makes us questions the integrity of the company as a whole. I do not write poor reviews lightly. But the consistent poor customer service, questionable mechanic work and inconsistency between staff have driven myself and my partner away from this location. We have both had multiple family members and friends purchase and service at this location, and we can no longer confidently recommend this location. If you are looking for a great service location, please do not come here. There is better out there.

朱辉

The sales person Manpreet did good job. I really happy with her services. I recommend her and me she’s.

Robert Troendle

We purchased several (4) cars from Ken Shaw. Usually the service is great. The last car was a 2014 Matrix - we also purchased the extended warranty, which was set to expire on Mar 31 2021. Brought the car in and said something was wrong with the transmission on Mar 10. Service tech said "cannot duplicate customer's complaint". Within 2 months (only 115,000 km on it) I needed a new transmission at a cost of $2800. Best offer I got from Jason the service manager was a $400 service credit. Most likely will not be using it and will not be going back. Too bad - was looking to purchase a Tacoma within the next year.

Miss Marie

Victoria @front desk is super helpful and made me feel soo welcome at this dealership. Thanks girl

Fayaz Srambikal

Wanted to mention about JOHN FAUTEUX, product advisor at Ken Shaw Toyota for his sincere service. In addition to his patience to answer my questions, acquainting me on the cutting edge features of the product, what I really liked about this advisor is his passion and willingness to give his best! keep up the good service Ken Shaw Toyota - your staff makes the difference

Michael Garrett

I have been a customer of Ken Shaw for over 25 years. The reason for this loyalty is simple - and yet so rare - excellent service. It begins when I call in (or email) customer service to book an appointment. Nadine - you're the best! The service work is excellent as well. I have never in all these years been disappointed in the work. It's on time. It's on budget. I can't see me ever leaving the 'Ken Shaw family' because that's how I'm treated, as one of the family. Thanks for all the years of great service as I look forward to more.

Kapil Singh Verma

Very bad and pathetic customer service provided by the Sales & Purchasing team. We had a confirmed appointment for viewing a pre owned certified car and 20 minutes prior to the appointment we were informed that the appointment is canceled and the car is not available for sale. I was already on my way in an uber and had taken an early leave from work. Very unprofessional behavior. Never recommending this place to any of my friends or peers. Learn to respect your customers

Marc Druart

Dealt with Fraser when selling my car. Absolutely incredible experience. Highly recommend doing business here.

Carol Anne Lynch

The friendly staff at Ken Shaw Toyota have always taken good care of us. Our sales rep Tony Lawrence is the best! We have purchased our cars at this location for more than 20 years, even though we now live in another part of the city. Highly recommend.

C B77

I am not one to leave reviews, however I feel it is needed so that Ken Shaw Lexus can improve. Today I went to pick up my lexus from the service dept. and after paying a bill of over $3000.00 I was told by the Service agent that assisted me that the vehicle was on the side of the building. I couldn't find it ANYWHERE. I was pressing the panic button and it was not locating the vehicle. I searched and searched and I was finally able to find it at the other side of the parking lot. What I don't understand is that if Service is aware a customer is coming to pick up their vehicle, why is is not easily accessible to the customer?? Customer Service in the Service Dept. really needs to be improved.

Shoshana Coodin

Just recently bought my first car with Ken Shaw. Had a great experience, with great staff and friendly environment. Did not feel pressure to buy and being in the market for a hatchback they had a good selection of used options at reasonable prices. I worked with Yusuf and he was excellent. Highly recommend!

anita barcelon

I've brought my car to Ken Shaw Body parts as the bumper of my Toyota Matrix was hit accidentally. A nice lady named Alex Leith assisted me & evaluated the damage & prepared the quote. She explained everything that needs to be done & which parts needs to be changed. Since I am not really familiar on those car parts, we went back to my car & showed me the actual parts & damage. As I need to have a rental car, she mentioned that they have a rent-a-car on the facility & walk with me for assistance. My car was fixed earlier than the estimated time & I am grateful that it was done sooner than I expected. I came to pick up my fixed car & she walked with me on the cold weather outside to showed me where it's parked. All in all, it was a great customer service. My car was fixed soon & it's back to the original form as if nothing has happened. My car is running the same way as it was before. They did a good job. I would definitely recommend to my friends.

Andre Truffi

knowledgeable staff and very friendly. Also the Service department doesn't up sell you. Definitely one of the good dealers

Cecilia Castillo

Finally got my car! Got my car at this dealership, Ron(sales person) was very patient and professional to assist me in getting my first car here in Canada, he let me test drive the cars even it was already late in the evening because I only have free time in the evening, almost 9pm. Although getting an insurance here in Canada is a mission, Ron and Rick Walter (finance manager) have been very patient to wait for my autoinsurance to get fixed so they can register my car. I call them many times and they are quick in returning and answering all my questions. The pre approval for loan was super easy and fast. The used car was toyota certified and I need not to worry as condition is close to brand new. Thank you guys!

Rick C

Recently purchased an SUV from Ken Shaw Lexus Toyota. After a rocky start, I spoke with Paul Shaw directly on the advise of someone. I was told Paul or Ken would take care of my situation. True to form, I emailed Ken Shaw on a Sunday evening, as I planned on going into the dealership Monday to state my case. Paul Shaw got a hold of me Sunday night, and after a few phone calls took care of everything until I was satisfied. Throughout it all he continued that level of service, emailing me back after hours, when he should have been having dinner with his family or enjoying time with them. Having dealt with Used car dealerships before, I had a negative outlook about them to begin with, so it wasn't surprising to me that I had to fight for what I thought I paid for. Paul took care of it from start to finish and quashed any of those stigmas that are usually associated with Used car dealerships. Other names to mention were Michele from Lexus New Car side and Kevin from the Used car side. Both did an excellent job taking care of me as well! Many thanks go out to them both. Michele took me out for the initial test drive and was even courteous enough to not talk when she noticed I was trying to listen for possible sounds from the engine, trim etc. That in itself is rare! In the past, I've had to ask salespeople to not talk so I could conduct the on-road test. I recommend Ken Shaw Lexus Toyota to anyone for the quality we all know Toyota to have and for their level of service to their customers needs. Go Talk to Michele if you're in the market for a new vehicle, and Kevin if you're looking for a "new to you vehicle"!

Kevin Ngo

My family have just recently purchased a brand new 2019 RAV4 from Ken Shaw Toyota and would love to thank all the professionals there for making it such a wonderful and seamless experience. We would especially like to extend a mention and huge thank you to Mr. Tom Vu for being a huge part in making that experience fantastic. From the start he was very polite, patient and understanding. Bearing with all of our many questions and specific needs. He helped us at every step, making sure the process was nothing less but perfect. Any slight hiccup and he was there for us, more than happy to help us in any way he can. We would not have purchased the vehicle at all if it wasn't for him. Everyone at Ken Shaw Toyota really went the extra mile for us, especially Mr. Tom Vu and I look forward to coming back again one day to purchase another vehicle from them in the future.

Robert Ho

I bought a 2016 Corolla from Ken Shaw Toyota at the beginning of August 2016. I was very satisfied with the manner Ken Shaw handled this deal. Delivery of the car was on time, The manner in which the Sales staff, Tom Vu, introduced me to my new car was professional. Every detail on the operation of the car explained in great detail. Shorty after the purchase of the car, Ken Shaw invited me to an orientation seminar on the services they offered, including the warrantee coverage and answered any questions I may have on the operation of my new car. I left the Ken Shaw premises convinced that I would be well taken care of by them.

Juicy Z.

Professional service, great deals and amazing customer service. Ken show Toyota is where you wanna get your next car, highly recommended!!!

Johanna Weaver

This is my third vehicle that I've leased through Ken Shaw Toyota and each and every experience has been fantastic! My salesperson has consistently been Chris Jones. He is professional, personable and extremely knowledgeable. He has always been able to address all of my questions and concerns and I always leave knowing I was able to get the best price! Thank you Chris!

Yasir Amer

Just traded in my car for another vehicle from this location. Aun was really friendly, professional & helpful with his knowledge in this field and helped me pick the right car for me. Qas Mian was really helpful too as he helped mevget the best finance rate on my vehicle. Overall really happy with the experience

Kaleem Ullah

I had a pleasure dealing at this dealership. I felt welcomed and dealt with great professionalism by Aun Syyed (sales manager) and Adriana who went extra mile to take care of my needs. I highly recommend this dealership.

Warmy Fung

Always respond in timely manner. Karen has been so helpful in assisting me with repair and car rental process. Car was sparkling clean after repair and parked at the same spot where I dropped off. Good team !

Arnold Lee

I booked an appointment online for two 2017 Toyota RAV4 vehicles I was interested in. When I showed up, the staff were friendly and I met with Manpreet Kaur, Product Advisor. She had two keys for those models ready for me to test drive. After the test drive, we met in her office. I chose the one I was most interested in. She went through the vehicle maintenance history and answered all my questions. She is very knowledgeable and an attentive listener. I specifically wanted to purchase a certified pre-owned vehicle knowing it was checked by Toyota mechanics. We negotiated on a great price and I happily purchased it. When I picked up the vehicle, it was in showroom condition. All the paper work and insurance was in order. The whole experience was amazing and smooth! Thank you Manpreet and the staff!

Anna Mahami

Manpreet Kaur provided me with exceptional service. She was very polite and accommodating every step of the way. She responded promptly to all questions and concerns and went above and beyond to make me happy. I would highly recommend Manpreet if you’re looking for a used car!

Zachery ten Hoope

DO NOT GO TO THIS TOYOTA YOU WILL GET RIPPED OFF! My friend was charged 130$ for a bulb replacement. This job should take 10 minutes and they claimed it took them 45 minutes, to change a lightbulb! That is pure incompetence. 104$ in labour charges for a 10 minute job. Hire new technicians. I am a mechanic and after speaking to the mechanic (David Bates) who worked on her car he started to insult me and say I should have been there to do the job for her. No sir you should have just have done your job and done it properly and not take advantage of women. UPDATE I called a few other Toyota dealerships in the area and they don't even charge labour for bulb replacement. Pure harrasment to my friend very unhappy with service received

Chantal Sénéchal

I want to thank Tony Lawrence for such amazing service. He was so thorough and went through the process with me step by step. He was patient and answered all my questions. He really helped me pick the right vehicle to suit my needs within my budget. Tony took great care of me and provided me the best experience!!! It was a pleasure having Tony Lawrence as my sales associate. If you're looking for a car I highly recommend Ken Shaw Toyota and ask for Tony Lawrence he'll take great care of you!!

Sunny Fong

Buyer Beware - Can't help but feel I was discriminated against. Walked in with my wife with a clear intent to firm up pricing and test drive a …

Keith Gabriel

Purchased my first car with the help of Kevin. He was very helpful and patient when answering all of my questions. Kevin made sure to explain all the important information that comes with buying a new car. I'm very happy with my experience at Ken Shaw and recommend Kevin to anyone who's looking to buy their first car.

Pascal G.

The Ken Shaw team is fantastic. I have been going to them for service on our RAV4 ever since we moved to Toronto five years ago. To start with, they have great hours for servicing, often being open until midnight. I love the fact that the staff is always helpful and go out of their way to make my visit easy, whether I bring the SUV in for major maintenance or a simple oil change. My service advisor, Nadine, is always helpful and clearly explains the work that was done. They are quick to call me if any thing unexpected comes up, and always clearly outline whether something should be done now, or can wait until the next maintenance call. From the front desk, to the technician and the shuttle driver, everyone is friendly and goes out of their way to ensure you have a great experience. Awesome teamwork.

Cherryl Ann Koylass

Knowledgeable, professional team. Friendly service. No high pressure sales tactics. It has been a surprisingly pleasant experience.

Alvaro Briceno

Ken Shaw has a wonderful Joe. The interaction w him has been a pleasure, from end-to-end. Gentle, dependable, clear and straightforward, he made us change our mind that was on other brand. Toyota has been very good fir us for decades. Thanks Joe!!

Jayesh Patel

I Buy Corolla from Yusuf (Sales Rep)was great experience. Good service. Great car and price also. He help me with all aspects of Buying . Good ???? sales person for sure. Really happy with service and professional. Provide all information about car fax and all inspections report. Definitely will buy another car in future. Ken Shaw is good Dealer. Get everything on time . I live 150km far from dealership. Worth to drive . Love ❤️ this car and dealership.

Lopez Family

Purchased my first Toyota today and I can't say enough great things. 5 stars!!!! Drove over an hour to see the selection at Ken Shaw...was paired up with Bob Mehra (product advisor). He knew all the right questions to ask and presented the best options based on that....a seasoned professional in his field. He is so knowledgeable, caring and accommodating. It's one of those big purchases you make in your life and he definitely sets you at ease. Would I buy another from Ken Shaw Toyota...absolutely. Buy from Bob again....absolutely...send a friend there....absolutely!!

Liz Steingart

I picked up my 2018 Rav4 Hybrid a few days ago and so pleased! With Covid restrictions in place I was surprised how easy it was to deal with Manpreet Kaur remotely. She gave me a video tour of the vehicle and provided all the details needed to buy the Rav4. Very knowledgeable and quick to respond! Thanks Manpreet!

Mike Candolini

I give ken Shaw Toyota 4 stars, but I give the sales associate Yusuf 5 stars. I had a fantastic experience with him Was very personable and easy to deal with. Ask for Yusuf if your at ken Shaw Toyota

Mike Tindall

Great sales service. Vehicle came quickly in one month. Sales staff great really helpful.

John MacMurchy

We recently purchased our fifth pre-owned Toyota from Ken Shaw Toyota. We have a twenty-one year relationship with this dealer which speaks to their superior level of customer service. This is the second time we've dealt with sales representative Ernie Wiesel and we'd be pleased to do so again. Ernie is straight-up and attentive to our needs. He goes the extra distance to make sure we're satisfied with every aspect of our purchase. If anything requires follow-up he can be counted upon to do it.

Venessa Koch

From the moment I stepped into the used car sales office to the moment I drove my new-to-me car off the lot, the whole experience of buying my car has been smooth and pleasant. My sales consultant, Alex Del Rio, was incredibly helpful as he answered all my questions, offered excellent bits of advice and of course a great deal on the vehicle. Thank you, Alex, and Ken Shaw Toyota for getting me into an amazing ride!

Glorinelle Questin

Such an amazing staff, especially at Toyota's Pre-owned Cars building, great customer service and easy process of purchasing a car. Thanks so much Kevin.

Kristopher John

Amazing dealership! Was able to book an appointment with a car that I was interested in through the website. It was my first time ever going to a dealership and Keewan who works there was very helpful!

Saad A. Abdullah

Ken Shaw Toyota is an excellent Toyota dealer in Toronto. I purchased Toyota car, months ago. Purchase process was so easy, comfortable and gave me amazing experience. The agent Mr. Chris was so kind and professional in doing all steps in the purchase process. Post purchase, they gave me thorough orientation session about the vehicle, it was very informative, enjoyable answering all my inquiries. First service of my car was so easy and comfortable starting from getting appointment to service. Staff in the service department was very friendly and cooperative. I will be happy to make future car purchase again from Ken Shaw Toyota.

Pete's Evolution

We recently got into an accident in which our vehicle a 2012 Toyota Corolla was a total write off .I was searching for a used vehicle that eventually led me to Ken Shaw Toyota. I was adamant about purchasing a used vehicle but when my wife and I met Carl Ramcharan it was a whole different great experience We originally wanted a used car and when we asked Carl about how the new Toyota Corollas ,he was very knowledgeable and he definitely made the vehicle very desirable especially after the accident we just wanted safety for myself and my family. We are now proud owners of a 2020 Toyota Corolla LE and we are very satisfied to have a new safe vehicle that we will enjoy for hopefully along time. Thank you Carl Ramcharan and especially a thanks to Ken Shaw Toyota for having an extraordinary gentleman like Carl.

Amy McLarren

I had a wonderful experience with Shahar Kamran! She is an incredible person to work with, and I highly recommend. My husband and I spoke to her about a car we wanted to look at, but it sold before we could see it. She then recommended a few a cars as options. We finally settled on one, and could not be happier. We picked up the vehicle today, and everything went smoothly. Shahar is friendly, professional, and will do everything she can to make sure you are happy with your decisions. Thank you, Shahar and Ken Shaw Auto! We love our new car!

Tiana Pollari

How can I possibly describe the best dealership in the city? I have been a customer of Ken Shawn for over 15 years and there is a reason for that - they have the BEST customer service. I'm talking A+++, go way above and beyond type customer service. I love going to Ken Shaw because they treat every customer like family and always with the utmost respect. They are honest and very transparent and always give you options when you're feeling 'stuck' about making big decisions, especially with older cars. My car recently died and I needed a new one. I had the pleasure of working with Tony who made me feel comfotable and reassured. I went in thinking I was going to just test drive and left with purchase. He made me feel reassured the entire process. He was fair and worked out the best deal possible for me. I was beyond happy with the process and would recommend you work with Tony if you are looking for a new car. I also have to mention the rockstars that work in the service department who helped me when I brought in the old car (before deciding to buy the new one). I initially worked with Micky, who I've gotten to know over the years and absolutely love working with. My case was transferred over to Dave who worked effortlessly to help me resolve the situation with my old car. In Ken Shaw standards, he went above and beyond to help me out and I am very grateful for all of his help. I have now purchased 3 vehicles from Ken Shaw and would recommend them to everyone. If you are looking for a new car, Toyota and Ken Shaw is the place to go. Thank you to Tony, Dave, Micky and Ken Shaw for everything!

Jennie Keating

Your service technicians and admin staff are always cheerful and helpful. Every time we come we have a good experience. Also, when we bought our Toyota Matrix a few years ago, the salesman John was outstanding. Thanks, Gerry & Jennie Keating

Federico Maccio`

My partner and I recently bought a used car at Ken Shaw Toyota. We found the experience pleasant and seamless. Ron and Rick made our experience amazing being professional and reliable throughout the entire process. We had the car for a week and we are absolutely loving it. We highly recommend their services.

A Williams

I am hoping this situation gets resolved and does not happen again. My elderly neighbour has passed away for over a month. My husband and I are taking a day off to try and return the deceased neighbours leased vehicle. My husband reached out and was told he has to drop a vehicle that the insurance and car lease has died. I am very angry with this process. There should be a little more compassion for the 83 years old widower who does not drive. I am thankful she has good neighbours to take the day off work to deal with an incompassionate dealership. SHAME ON YOU! SHAME ON YOU! ALL ABOUT FAMILY? MAYBE HE WAS THE WRONG COLOUR. 83 years old...SHAME.

Gerald K

First time customer of Ken Shaw Toyota. I was looking for a used Toyota Tacoma for over six months. Finally found one in a great condition, no rust and low km and in my favorite color speedway blue pearl! Absolutely great experience from the first phone call to Alex, then coming down for a test drive and negotiating the best deal! He was very open and knowledgeable, provided maintenance records and carproof and I asked for things to be fixed properly and they were. The truck was ready to be picked up on time and as promised. All of the things were fixed right. Anwar also helped me and went above and beyond to make sure I was happy driving away from the dealership. I will definitely recommend my families and friends to go see Alex at Ken Shaw before going anywhere else. Thank you Ken Shaw!

Cj Bacorro

Good Selection of used cars. mostly one of the best used cars dealership in Toronto. Bought my rav4 here and everyone was just amazing.

Jodie Westenhofer

I had the best experience EVER. Buying a car with kenshaw Toyota ! I WILL NEVER EVER BUY FROM ANYWHWRE ELSE AGAIN .. CHRIS JONES IS THE BEST . He was attentive to my needs and my price range. He told me more about cars and especially the one I bought . He made it soooo pretty looking , as I bought used ., CHRIS JONES is amazing. And I highly recommend anyone to purchase from only him , u won’t be dissapointed !! ❤️❤️❤️

Mark Munroe

Just over two years ago, my wife and I bought a Camry from Ken Shaw Toyota, and we were so pleased, we said we would be back for our next purchase. And we came back. I didn't think our experience could get any better, but it did, thanks to Shahar. This wonderfully patient and knowledgeable salesperson helped us feel comfortable while deciding on our next vehicle purchase. Shahar, thank you so much for your hard work and diligence in pursuing the GlobalI credit we were eligible for, even when you weren't in the office. And thank you for your clear communications to our questions and making us feel like such valued customers. Of course, we will return!

ItsMaYoo

I went in to Ken Shaw Toyota looking for some information about options on buying a car and left very happy with the whole experience. The staff is very friendly. I spoke with Will Erichsen who was very easy going and extremely knowledgeable. He was able to answer all my concerns and explained my options in detail.

Mat Dubuc

Great experience working with Adrianna and Aun. I was interested in having them buy my vehicle off lease. They had a great communications system and were super responsive over text. The quote process was also seamless. They're a great group to work with.

Kal Sukkar

If your looking for someone who would go the extra mile for you, as for John in sales, an extremely polite and helpful gentleman. He had the car ready for me in no time, worked so hard to get me the best deal and wasn’t pushy at all throughout the process. Excellent dealership with super friendly staff.

Tenzin Choedon

Received excellent service at Kenshaw Toyota from Carl Ramcharan. I would highly recommend to go to this place if you are thinking of buying a Toyota. He was very knowledgeable and explained to all my questions in detail. Thank you so much Carl for your incredible service.

Kimi Lam

I had the pleasure of receiving help from Mr Tom Vu for 11 year now. I switched from Toyota to Lexus and then back to Toyota and was satisfied with the service I was provided each and every time. He was very patient and helpful with the selection of cars available and they satisfied my expectations to the fullest.

Ksenija Kukec

First time at the Ken Shaw Toyota dealership. My husband and I were very happy with the overall service. Our appointment was made to suit our availability. Our sales representative Bob Mehra was wonderful. Very pleasant and easy going. He took his time to listen to us and after purchasing our new vehicle he delivered all the necessities in a quick fashion. Thank you so much, we are very happy with our 4 Runner. Call Ken Shaw for your next vehicle. Fantastic service with great prices. Ksenija and Darko

James Obata

We can't say enough about the service we received at Ken Shaw Toyota, in specific with our salesperson Manpreet. She literally went the extra mile to make sure our experience buying a used Rav 4 (hybrid, AWD) went smoothly. She even added in some extras which were highly appreciated. So if you're looking for a used Toyota, head straight for Ken Shaw Toyota and ask for Manpreet, you'll be glad you did.

Mika Forrester

Amazing customer service! Thank you to Anthony Grellette for helping us with exactly what we were looking for in a very quick turn-around time! This is our 2nd car purchased through Ken Shaw and I've referred another family member who's had 3 so far. We'll continue to come back!

Monica Valdez

Kevin M. from the pre-owned sales department provided exceptional customer service to my family. He was professional and efficient in finding us the perfect vehicle that met our requests. He was attentive to what we wanted and cared for the safety of my family. We are very happy with our new RAV4. Highly recommend Ken Shaw Toyota and Kevin M. for amazing customer service!

rod ian castillo

"highly recommended" special mentioned to YUSUF SHAREQI & ADRIANNA AKSU, these people help me from the start with my new vehicle, very helpful and will guide you steps by steps, if you are planning for buying a new or updating your vehicles, I highly recommend these two people. MARK my word on it "They will make it POSSIBLE". GREAT JOB GUY'S!!!! Appreciate It.

Seema Varma

I have dealt with Ken Shaw Toyota over many years. Our most recent vehicle purchase was very seamless, the team has been very attentive and helpful, and the customer service is top notch. I am very impressed with how proactive and professional the process has been and I'm thoroughly enjoying my new car. I highly recommend purchasing your next Toyota from Ken Shaw Toyota!

Robert Uhls

I've been a Ken Shaw customer since 2018 and have never had a bad experience. I recently had a screw in my tire and was afraid I was going to have to buy a new tire. After explaining what happened they recommended that I could simply get the tire repaired. They got me in the same day and had me back on the road safe and sound. And for much cheaper than buying a new tire and having it mounted and balanced.

Natasha Teoli

I had to get a new car in a hurry. I knew I wanted a used Prius and found that Ken Shaw had great ratings, and was nearby, so I went. Alex Del Rio was our salesperson and I couldn't have asked for a better experience. He's really subdued and knows his stuff. There was ZERO pressure and he offered some really great advice to me, "If, at any point in the process, you don't feel comfortable...you should just walk away." And that was the moment I knew, for sure, I wanted the car. Thank you!

Channaka de Silva

A very nice dealership. Big place carrying extensive collection. Beautiful environment. Friendly staff. Service location is exemplary. Waiting lounge has amazing facilities. Gives a wonderful experience. Used car facility is across the street. These guys have been in business for a long time and know what they do.

Nicholas Peralta

Kevin sold me a Mini Cooper a few weeks ago and I was very satisfied with his service. The most important thing is he is not pushy, he doesn't try to rush you into a sale, he's not one of those typical car salesmen that are breathing down your neck. He gives you the space you need to think and decide because it is a significant decision and he respects that. He knows when to back off but he doesn't disappear either, he is always right there when you need him and he goes above and beyond. I was running hours late to pick up my car because I had an exam that day and then there was gridlock traffic afterwards. Kevin stayed behind much later than he needed to to wait for me and he gave me no grief about it even though he was late for a dinner because of me. He also followed up exactly one week later to make sure everything was okay. His approach in my opinion models what a good car salesman should be.

Yulia T.

Unpleasant experience at this dealership due to a pushy non-transparent salesman who acted surprised when we didn’t want to place an order two minutes into our first conversation. He was obviously manipulative and was subtly evaluating our buying potential instead of giving us more information about the car. Giving it two stars because the receptionist was very nice.

Wardah Jameelah

I would like to thank Bob for his great service, and open communication with myself and my mother. Very open in answering all my questions and concerns, and He is always willing to sure we got the beat service from Toyota Kenshaw used vehicles. Very happy with my mew vehicle. Thanks Bob once again for your assistance and keeping the communication open.

Michelle M

Alex is awesome! Thank you for your patience, help and genuine interest. You made this whole process of buying a car a little less stressful! And Shannon, thank you for your quick responses and professionalism. You set up our appointment and were waiting by the door with my name on the car I wanted. That really meant a lot. I'll definitely be back.

Gillz Reacts

Had a great experience here. Sales rep was straightforward and chill throughout the process. Got a good vibe from this dealership right when I stepped in the door. Highly recommend this place and will be sending some of my friends who are looking for a new or used car here for sure!

Zainab Naveed

Sold my car here today for the best price! Aun was amazing through out the process from our first meeting to the final handover today, and explained the process very simply for someone selling their car for the first time. Highly recommend this dealership and Aun Sayyed specifically.

Daniel Ricketts

I came in to get a car. Reception told me to go to Tony Lawrence. And now for my first car I’m driving in style. Best customer service I’ve had.

Kumar S

Excellent Customer Service. You are always treated as a VIP, whether it is Sales or Service. Our Sales Consultant has been Chris Jones since past 4 years and he has been so kind and helpful, especially with my kid son, that we can never even think of having a vehicle from anywhere else.

Judy Nave

Exception and personable service again from Mr. M. NARAINE for our third Toyota purchase. Premise is spotless and adherent with Covid protocols.

thomas joseph

The dealership’s entire staff acts like customer service professionals.The purchase process is painless. KEVIN was very approachable, friendly,helpful,and knowledgeable. He helped me bag the best offer while never being too pushy to buy something that i would regret. Would definitely recommend everyone who is looking to buy a car to visit their showroom. Not only would you get a great offer but equally good after sales experience too.

Lindsy Fong

We had a wonderful experience working with Fraser at Ken Shaw Toyota used. Our Matrix had very little mileage on it but did have a few recent mechanical issues. Fraser was super friendly and offered us a fair price. He helped us remove the license plates from the vehicle and even gave us a ride to our next destination. We really enjoyed working with him on this transaction and have always had good experiences with their service department as well.

Robert Champion

Buying a 2016 RAV4 Hybrid at Ken Shaw was a great experience. Sales rep Ernie Wiesel went out of his way to get the job done. Have dealt with Ken Shaw in the past, will certainly go back for my next vehicle.

shankar vijayan

Kevin was extremely friendly and helpful throughout the process and it was a pleasure to work with. We are extremely happy with our purchase on our Subaru Forester. The process was great and working with Kevin made the day go smooth! Kevin is the best salesman I ever did business with and Definitely we will buy a car again from there down the road. Kevin went above and beyond and exceeded our expectations. I highly recommend reaching out to him for your next purchase.

Tenzin Rokaya

Mr. Carl Ramcharan is very helpful,calm and good person. He take care of customer very well and explain everything in detail. M impressed.

Abi Adekoya

No one likes car shopping. It's even worse when you are replacing a car after an accident. Fraser and Anwar were friendly and professional while they worked to help me get back on the road. Even though it was the last place I wanted to be they helped me get a great deal on a Camry that runs like a dream. Fraser went through all of the included costs making everything transparent and clear. Answered all the questions that my father and I had. When I picked up the car it was detailed to like new and purred like a kitten. When I later called to ask about something I did not understand about the car, Fraser took my questions seriously and found a time that was convenient for me to bring the car in. The gentleman who received my car (I have misplaced his card) was super nice and explained to me that they could not find anything wrong with the car but explained what they thought it was. He also gave me all of his contact information and advised me that I could bring it back at anytime if I had any issues at all. Free of charge. He was correct, it turned out that an alert in the Camry worked differently than in my old Lexus so the car was fine. In a situation where he could have made me feel like an idiot he was kind and patient. I would definitely recommend Ken Shaw Toyota to anyone for their fantastic, friendly professional service.

Aleah Ali

Bought my first car today ! I was paired up with Chris Jones. He was awesome, friendly and informative. I felt comfortable to ask questions and he was very detailed about everything with the car. Would highly recommend pairing up him and the team.

Sally Philips

We are about to pick up our Toyota 2017 Rav 4 from Ken Shaw Toyota and want to compliment Bob Mehra , our sales representative, for a no pressure, information packed experience. Bob was lovely to deal with and even gave us bottles of water during the Toronto heat wave, while we heard about all the great features of this terrific automobile. We are looking forward to enjoying this car for many years. Thank you Bob!

Howard Coneybeare

We had a great experience purchasing our new 2021 Toyota Tundra. We placed the order in January with the expectation that it would take up to 6 months. Monthly updates were provided and there were no surprises along the way. The vehicle arrived exactly as ordered. The sales team were exceptionally professional, courteous and prompt. it was a pleasure working with the Ken Shaw team - a '10' experience.

Alex FromToronto

The pros: they provide service of a good quality. The cons: the actual prices sometimes well exceed their initial estimates and our expectations. For example, we needed to pay in excess of $6,000 for a hybrid system repair; the initial estimate was less than $5,000. This problem could not be related to this particular dealership, though.

Joann Quigg

At Ken Shaw Toyota it is always easy to book service appointments. Teresa has been a contact over the years and always greets me with a smile. Recently I met Davis for the first time and found him to be very helpful. The shuttle service is convenient and drivers are always pleasant. Everyone is helpful and kind. It is easy to go in for service.

Inhwan Chang

Thank you Bob for your sincere assistance. Happy for buying a car from you. I will come back to you for next one. But the payment policy of Ken Shaw Toyota limited the options of clients so that it took a lot more days to take over the car after full payment. The company should know why, shouldn't she?

Colin Wilson

There are not enough words to adequately describe the excellent service my family and I have received over the past 20 years at this dealership and from Tony Lawrence in particular. His professionalism, dedication, and client-first approach are just some of the reasons we have remained with Ken Shaw Toyota despite the commute to get there! Tony is a pro's pro and I have absolutely no reservations in recommending him to anyone looking for a no-hassle experience to car ownership.

Mehdi Dashdamirov

Overtightened wheels nuts by more than 1.5 times of the rated torque. Broken the special mcguard key when trying to do the seasonal tire change. Will never visit this place again, if they keep such 'mechanics'. Shame on you.

Ron Vanlogchem

My wife and I were absolutely thrilled with the quality of service we received at Ken Shaw Toyota. Fraser, the agent who looked after us, could not have been more accommodating. We are totally satisfied with the vehicle we purchased and would highly recommend to anyone without any reservation. Thanks again Fraser for all your kindness and consideration!

anand patel

I was looking for a reliable car and Bob Mehra was very professional, honest, kind and helpful to me and I Volkswagen Passat. I would recommend everyone to come check out this place and especially meet Bob.I am sure he will help you out. And Thanks to Bob And Qas Mian. Thanks Ken Shaw Toyota Team.

Helenakk

I had the pleasure of having Anwar Kamran the Assistant Pre-Owned Manager as my sales associate. Anwar made my first car buying experience easy and delightful. My transaction was smooth and I look forward to recommending friends and family to this dealership.

Nur Abu

The Servise received from Ken Shaw Toyota And Mr Tony Lawrence is wonderful, his advice and guidance make me more comfortable to my 2nd time took leases the vehicle, and I'm so happy with.

Junko Onishi

I bought 2 cars from this dealer, and I’ve been extremely happy with my experiences. I’ve dealt with Bob Mehra (Product Advisor) to purchase them. Bob was very polite and helpful. He worked very hard to get me a very good deal. Extraordinary sales person and very good dealership to purchase your next car!

Amanda Lawson

My husband and I are absolutely thrilled about our new car!!! From the moment we stepped into Ken Shaw Toyota we received nothing but excellent service. We were referred to Kevin who definitely delivered and honestly far exceeded our expectation. My sister said he would help us but we didn't realize that he would go above and beyond in that way he did. Also, Waqqas did an awesome job with the financing and providing additional services we need in order to maintain our vehicle. Thank you so much Ken Shaw Toyota. Christmas came early for us!

Glenn MF

Lisa at the collision centre took care of my wife when she had an accident. From the moment my wife called for help, Lisa helped her literally STEP BY STEP on what to do. Towing was dispatched right away and was taken care of. What to do with insurance, Lisa took care ALL of it. Now, these initial impressions will not be worth anything if the work was unsatisfactory. After a timeline that was discussed, they delivered my wife's car with a quality above and beyond excellent. It was a pearl white, and I know how difficult it is to match the colour with the whole car. Even cleaned my interior, full 4 wheel alignment and rust proof without me asking. AMAZING RESULTS. I am (Re) writing this months after, and you will not find even small imperfections on the area worked at. Still good as new. Quality paint was used, quality work was done. High end results. Thanks again Lisa and to whoever worked on our car!

Emily Craig Hora

I bought a used Prius C the other week from Ron. I feel very confident that I got a great car for a great deal. They made sure the car was well detailed and everything was safe and functional. Ron kept me up to date throughout the week in regards to timeline and was very accommodating to my work schedule for me picking up the car. Thank you Ron and Ken Shaw Toyota for my new daily driver!

Le Tram

We went there looking to trade in our vehicle for a RAVE but we have a horrible experience with the salesman. We purchased at least 3 vehicles from this location but probably will not go back to this location. The guy was rude and don't have any customer service skills at all. Very disappointed.

T B

Quick fast and easy.. Allowed me to test drive the car. Great price for a AS IS car...

Shirley Brown

I leased a Corolla from this dealership. As a person who usually hates car shopping, I was really impressed by how I was treated with utmost respect. Thomas and Zoran were a delight. On my delivery day, I mentioned to Thomas and Zoran that as unbelievable as it seems in this day and age, it can be very difficult for a woman to car shop alone without feeling discriminated but not once did I feel like that here. Another thing that impressed me was how modern the facility is. Throughout the shopping process I was able to see the product both on screen and hands on. The service and reception area is comfortable and inviting. I love the drive-in bay. I am actually looking forward to returning for service work. I had done my preshopping online so we quickly found what I wanted working in my price range. Every question or concern was promptly addressed. This was 100% my best car shopping experience in my 40+ years of driving.

Dawa La

Michael was unprofessional and disrespectful. I spoke to him on the phone couple days ago to book a test drive and when I got …

Teresa S

We had a great experience looking at used cars with Alex. He didn't pressure us, he was friendly and very down to earth. It was our first purchase so I expected it to be an intimidating experience. But Alex helped alleviate any concerns we had and he explained things clearly and gave us all the information we needed to feel confident with our purchase. We would recommend him to anyone new to buying used cars.

M Wawrykow

Fraser was a great help with the purchase of my first vehicle. He was honest and patient and has a good sense of humour. I was hesitant to go through the process of buying a car but he made it easy and enjoyable. I will definitely recommend him to friends and to those of you reading this review.

Zaman Khan

Highly recommend coming here and asking for Bob mehra he was patient and answered all of my questions. I came here to check out a pick up truck with my daughter and he made sure to educate us on everything about it. It was a very welcoming atmosphere, all the staff is extremely friendly. Bob definitely makes sure you leave satisfied. I will definitely be coming again in the future

Rainer G

My wife and I were in the market for a new vehicle. We narrowed down our research to Toyota, based on reliability, safety and resale value. We decided on the 2020 Rav 4, redesigned and loaded with safety features. We went to Ken Shaw Toyota and met with Chris Jones. We were extremely pleased with his assistance. He was very knowledgeable and patient in answering all our questions. We felt no pressure to purchase and he offered honest suggestions that would suit our needs, based on our budget. Ken Shaw is still a family run business and we were treated like part of the family. Thank you Chris and the entire team at Ken Shaw Toyota, it was a pleasure doing business with you. Keep up the great work!

Mike Tepera

Purchased a used vehicle from Ken Shaw. My sales rep, Shahar, was awesome to deal with. Very patient throughout the entire process and helped me find the best vehicle to suit my needs.

Samuel Onovwakpor

The customer service at Kenshaw Toyota is always exceptional. They always strive to go above and beyond. Tony Lawrence assisted me throughout the process, professionally giving me all the available options, he was patient and friendly. I always enjoy doing business with Kenshaw Toyota and Tony Lawrence.

preet singh

I went to buy an used car trusting the Toyota brand name. Though my vehicle is of a different company but Kenshaw motors and specially @Bob Mehra lived up to the trust factor of Toyota. Mr Bob showed me the vehicle and allowed me to inspect …

Adilah Naimi

Fanstastic experience. Recently just purchased a car here and the service was excellent. The man helping us was named bob. He was very polite, and straightforward. Helped us find the perfect vehicle.

Harpreet Singh

Awesome experience with Ken shaw toyota dealership. Recently bought a toyota rav4. Great environment,friendly staff especially Mr. Anwar Kamran. Anwar Kamran (sales associate) is so kind and professional with superior customer service skills. He made me a good deal and guided me well with the process. Great environment, friendly staff. Highly recommend and encourage new customers to visit ken shaw dealership toronto for an exceptional experience and am thankful to Mr. Anwar for helping me out to find a great car for my family.

Roksana Dale

My husband and I recently bought our first car from the Ken Shaw Toyota’s Pre-owned vehicles. We had the pleasure of working with Alex Del Rio; a knowledgeable, patient, and personable sales associate. This being our first car purchase, we were of course full of questions, ideas and excitement. Alex was quick at finding out what we would need out of a vehicle and delivered with 3 different cars for us to test drive. All the cars fit the bill, it was down to which we liked best. After trying out all 3, we decided on a Corolla. Because we arrived a little late to our appointment (we were still greeted with a smile) the whole process took longer. My husband and I both felt really comfortable throughout the whole experience. There was no rushing or pressure from Alex or others at the dealership, even though we were there slightly past closing time due to us being late. Alex made the dreaded paperwork process a breeze and answered all our questions leaving us with no doubts. We were very pleased with how involved Alex was with us and the process. From phone calls to emails to our constant questions, we never felt like we were left in the dark or uninformed. He really went above and beyond. We’ve had the car for about 2 weeks now and we love it more and more each day. We will definitely be returning as well as recommending Ken Shaw to our friends and family. Thank you, Alex for making our first car purchase fun and stress-free!

Judith Fine

I've been a satisfied customer of Ken Shaw Toyota since 1985, and I would never consider going to another dealership. I've just purchased a 2017 Corolla from Ken Shaw, and my sales associate, Will Erichsen, made the experience an exceptionally positive one. Will was incredibly knowledgeable, helpful, and considerate, and patiently answered all my questions. He explained every step of the process and clarified leasing versus purchasing a new vehicle. I was amazed and a bit overwhelmed at the technology built into the new Corolla (compared to my 2007 model!), but Will sat with me in my new car, explaining in detail how to access and use the features. He has offered to follow up with another meeting to answer any other questions I might have. I would strongly recommend Ken Shaw Toyota for sales and service -- and be sure to ask for Will Erichsen if you're considering a new vehicle!

Charlie Godoy

I bought a used 4runner almost a month ago and I was very satisfied with my purchase. Aside from my 4runner, I also gained a friend with the name of Kevin, (used car dept.)he helped me a lot and explained everything that I need to know about the car. I had some request that I want to be done before buying it and was so far was all good. I owned 4 cars and this is my second toyota brand, ,my first toyota which is the oldest outlast the other 2 brands which is way newer. I would definitely go back to Kevin when its time to buy another Toyota.

Esther C.

Helder P. Helped me with my purchase of a new RAV4. He was amazing! I would highly recommend him if you are in the market for a vehicle. He was helpful, knowledgeable and there was no sales gimmicks! FANTASTIC experience

AL Sayyed

This was the first time I do business with Ken Shaw Toyota. I bought a 2016 Toyota Corolla, which was fairly priced. I dealt with Ron Vernon, who was very humble and honest. I made an offer, which was few hundred dollars less than their rock bottom price, and the offer was accepted. Ron Vernon kept working with me even after hours. I was totally impressed. He delivered on all his promises and I picked up my car today. I am sure they will have my business for good.

Benjamin Lermer

Everyone at Ken Shaw Toyota was helpful and friendly. Tony Lawrence was my salesman, and he was very transparent, friendly, and made my delivery happen quickly and smoothly. They are professionals at Ken Shaw Toyota.

August Embree

Kevin Morvaridi, Rick, and the manager treated me like family. Like a brother - and took care of my vehicular needs even though I did not purchase a Toyota. Very professional. Rick and Kevin made sure I was protected with the exact warranty I need for my circumstances and my peace of mind. I was treated with respect and felt welcome at all times. I will call Kevin Morvaridi first before I buy my next vehicle in 5 years or less because I know that I will be taken care of honestly by this team and will look forward to seeing them again.

Stanislav Smotrov

Shopping at Ken Shaw Toyota was a very pleasant experience. The staff is knowledgeable and helpful. They provide many different options for financing and Servicing.

John Weizer

Professional, courteous and knowledgeable sales team, resulting in an enjoyable purchase experience. I look forward to many years of driving pleasure and reliable use from my Camry .

Louise Magee

I had a good buying experience with Ken Shaw Toyota. I purchased a used RAV4 and my salesman was Alex Del Rio. Alex was very helpful, he knew his product and was more than willing to help with questions and concerns. Picked me up at the subway too which I appreciated. Thank you again Alex for your kind help and good luck to you in the future.

Yaroslav Datsyk

Me and my wife pleased with the buying experience of 2013 Toyota Venza in Ken Shaw Toyota and would like to thanks your salesperson Walter Kikhard for the best service we ever experienced during all steps in our buying process, from the beginning to the end. He was very helpful in selecting of the vehicle, showing and explaining all advantages and disadvantages of different Toyota models and getting the best vehicle for our budget. We would gladly recommend his professional service to all our friends and anybody who looking for Toyota vehicle.

Predrag Borjanic

Kevin was so professional and helpful!!! Update December 29, 2020: The reason I went at the Ken Shaw Toyota in the first place is because "good" reviews on Google, big mistake (everybody should read negative reviews first and then other reviews and then read between the lines). After I brought the car from Ken Shaw Toyota and after waiting 2 weeks for the new tires installation at the Costco tire shop I was told nothing can be done because the lock nut didn't come with the key which was part of safety (un)done. I couldn't believe what I was hearing and went in and checked the gloves box, compartment by the shifter/cup holder, trunk, under the spare tire and it really wasn't there. I lost my long waited appointment on a critically snowy day. I wouldn't mind to buy the key but when I called Toyota I was told I would have to wait long time to get the key as it's unique for every car. Just imagine what would happen if you had to change the tire on the road in the middle of nowhere in a blizzard without something that was part of the "safety". I would deal with Kevin again (the salesperson) anywhere he goes but I unfortunately I would not come back to the same dealership. "Sorry" won't help me, I just wanted to warn other potential buyers that they shouldn't trust the words "so many years in business" but they have rely on their knowledge and to check EVERY SINGLE DETAIL from proper ads to picking the vehicle up. Good luck!

jake b

I was shopping around for my first used car and am very happy with my Honda CRV, I had the wonderful assistance from Manpreet Kaur, she was very helpful and always available whenever I needed information. I would come back whenever I'm in the market for another vehicle and recommend it to others.

Donald Turner

I just want to say, that my daughter and I went to Ken Shaw Toyota to look at getting a used Toyota Rav4 for her. We met Kevin Morvaridi at the used dealer lot and I can say everything was a 5 star from there. My daughter wanted a white Rav4 but they were waiting for a new front bumper and we weren't sure when they would get it.So Kevin introduced us to a Silver one instead.This Rav4 was a year newer(2017) and it was cheaper. Everything went well and we left with my daughter's new car.After a few days I noticed that the driver side rear bumper was loose.I called Kevin and he say to bring it in and they would take care of it. I got down there and Kevin said to bring it across the street to the collision centre where we met Paul who took care of the problem within a few minutes. I have to say my experience with Kevin and Paul has been magnificent and I would recommend Ken Shaw Toyota if you are looking for a used vehicle or something new. Thanks again Kevin and I will definitely be coming back there to get my Toyota.

Tatjana Stankovic

I visited Ken Shaw Toyota with my mum to look for a new car for her. We had had poor experiences with dealerships in the past where their reps were either too pushy, or borderline disinterested once they realized we weren't searching for a top of the line model. We came in with our guards up, only to soon realize that this dealership was quite different. The whole staff was very courteous, respectful and functioned well as a unit. There were seamless interactions between the different staff that dealt with us, displaying high levels of organization and communication. However the experience was most enhanced by our sales rep Will Erichsen. Will was patient, kind, extremely knowledgeable and overall made our experience the most enjoyable of any other car dealership. He went above and beyond for us throughout the whole experience without ever pushing the sale. Although new(ish) to the Ken Shaw Toyota team, both my mom and I would highly encourage anybody interested in any Toyota vehicle to approach Will specifically... You won't be disappointed!

DannMarotta

I had a wonderful experience with Ken Shaw Toyota, and our sales associate Fraser was great. He really made us feel comfortable and made sure we got the best bang for our buck. I would definitely recommend this dealership and will be back for any future vehicles my family needs. You can't go wrong with Toyota!

Sylvia Criger

Excellent experience at Ken Shaw. Michael Naraine walked me through the car buying process. He was patient, responsive, knowledgeable with a good sense of humour. A very positive experience.

Petra Valyi

Bob was a professional and knowledgeable salesman. Highly recommend his services

James McGill

We recently purchased a Prius from Ken Shaw Toyota. I hate buying cars. Fortunately we were helped by Product Advisor Will Erichsen ar KST. Will did not "sell" us a car. Rather he listened patiently and provided easy to understand answers to technically complex questions. We never felt pressured. He allowed us to make an informed choice. Ans we couldn't be happier with our new Prius.

Fariyal Patel

As a customer I don't prefer to buy any thing from ken shaw Toyota.Very hard time for payment only dealership accept wiretransfer if you purchase in cash.Also not offering any warranty on preowned vehical

Russ Joseph

This dealership has looked after the transportation needs for my entire extended family for years. Many of our friends have also become satisfied, loyal customers as a result of our recommendations. We put our trust in the Ken Shaw Family, comfortable with knowing that they won't let us down.

Rose Perri

I have been leasing cars from Ken Shaw for over a decade. I have recommended Toyota's from Ken Shaw to my friends and family for years. The Toyota brand offers me a safe and reliable vehicle, the service is superb and I love working Helder Pacheco and Will Erichsen. I am a very satisfied customer.

Karin De Winter

Buying a previously owned vehicle can be a difficult experience but Ken Shaw Toyota made it so positive. Thanks to my terrific sales rep Ernie it when so smoothy! There were no high pressure sales tactics. I had visited other online dealership's and Ken Shaw had the very best selection and prices! I'd highly recommend this dealership!

Cezary Paluch

Thank you Bob Mehra and Manager Matthew for a great car. The service and follow up was top notch. Five stars!

Mary Debono

Ken Shaw dealership has always treated us well and whenever there has been a problem, they step up take ownership of the problem and correct it promptly. Very easy to get an appointment at a time convenient. I brought my car in 45 minutes before an appointment and they took the car in right away and had it ready for me in 15 minutes. There shuttle service is a great feature. In the 9 years I have owned a Toyota, my car has never seen another dealership. The staff is courteous and knowledgeable. They don't try to talk you into unnecessary repairs with scare tactics like some other dealerships I've dealt with in the past. I won't even think twice, my next vehicle will be a Toyota that I will purchase and service at Ken Shaw...

Alan Fung

I had the pleasure working with Fraser Chamberlain in selling my used vehicle. He was very professional, very respectful, and courteous. The transaction was smooth and we had no issues during the process. I would work with Fraser again and I do recommend him.

Wayne Olson (ADC)

We wanted a clean and reliable used car for our second vehicle. Ken Shaw had a the right car, in excellent shape and fully detailed prior to visit. Sales Rep Manpreet was wry good. Once we made our decision the process was simple, professor and efficient. No pressure, no gimmicks.

Sarah Crittenden

I purchased a used Mazda 3 from Fraser at Ken Shaw Toyota used cars and had the best experience! After a stressful accident it was such a relief to get a great vehicle for an awesome price. Fraser was super helpful and great at communicating along the way :)

Vali Popescu

I bought my new Toyota Corolla on 13th August and I want to say I had a great experience dealing with Chris Jones. He is a professional, very nice person and very polite. He understood what I needed and he never tried to influence or to change my decision, or to add more stuffs to rise up the price of the car. He answered to all my questions and he was patient, he never tried to push me to take a decision. Also, I want to mention the atmosphere is very nice there, with great people! My new car runs beautiful and I am very happy choosing Ken Shaw as dealership. Thank you Chris!

Nick Necsulescu

Recently leased a vehicle from Ken Shaw Toyota. Great experience as always. Received a great deal and service. Worked with Will on the deal and he was great from beginning to end. The process was very smooth!

Jack Cimo

Best experience I've ever had with a dealership. I have owned several Toyota's including the one I bought recently at ken Shaw Toyota with Ernie Wiesel who was very helpful. The service department is also very helpful and I would highly recommend to anyone.

Thai Dinh

Just bought my first ever car here (2018 RAV4 SE). My sale person was Ron, the most generous and detail kind of guy. He answered all the questions that I had in detail and carefully go through them again when I couldn't understand. Not to mention he gave out some of the best deal I've seen around. Recommended anyone who's planning to come here to check out variety of cars. Book an appointment with Ron ASAP. Thank you Ron Thai

Lisa Myra Smith

I bought my car a few months ago and wanted to write this review after I experienced all levels of service at this dealership. From the moment I reached out to William to buy my new car I had nothing but the best service. I told him what I was looking for and he found it for me in a timely manner. The whole transition was very smooth. He was extremely helpful and really went out of his way to make sure I got everything I needed. His after sale service was amazing and I have since sent many friends to him for help buying a car. Thank you again for everything you have done. I know exactly who I’ll go to when I want to upgrade my car!

Gill Teiman

Absolutely stellar service from Ron Vernon helping me with a trade-in, buying another car, and taking the time to make sure I understood everything, including the features of the new car that were new to me. Excellent all round experience.

Linda E

My tire pressure light was on. Dropped into Ken Shaw as I was concerned. They were very busy. I spoke with Dave in service. He was amazing. Immediately came to my car to check the pressure. Drove it to the air pump and filled my tires and rechecked the pressure. Light went out and I was so happy to leave feeling safe. Many, many thanks to Dave, who went out of his way to help and get me on my way quickly. That’s Ken Shaw Toyota!

carla pillajo

I had scheduled an appointment to get my car serviced through their website, I guess there was a glitch in the system that confirmed my appointment however I didn't have one for the day I booked. The gentleman man I spoke over the phone with (I believe his name was Arthur) was extremely helpful, very understanding and extremely nice. The were able to pencil me in last minute on one of their busiest days (Saturday). They went above and beyond for me. They have an amazing team. Thank you so much to Ken Shaw Toyota, Arthur and his team! They are amazing kind and wonderful people.

Zar HZ

I took my Toyota M which had numerous scratches to Ken Shaw Toyota, for a consultation and estimate on cost, based on one of my friends advise. I met with John, Body shop manager with no hassle, he inspected my car, and provided the best way to fix the problem with affordable cost. The level of work which was done on my car, courtesy and customer service by staff, manager and even shuttle service was beyond my expectation. The price was affordable, and worth every penny. #1 bodyshop, five stars!!

Mary McDonald

I have been a loyal customer of Ken Shaw Toyota since 2008. I have purchased both new and used vehicles from them and have had all my servicing performed by them. My most recent experience was no exception. Bob Mehre made made my purchase of a used Toyota Matrix easy and pleasant and made me continue to feel like a valuable customer. Definitely recommend Ken Shaw Toyota!

Shawn McLeod

Best service ever! Chris was so great from start to finish. We got exactly what we wanted and we are so happy with our new Toyota!

Ninela Mrkonjic

The used Nissan Versa Note that we bought from Ken Shaw Toyota was not properly inspected by the salesperson by the name of Bob Mahra on the day of pick up and was given to us with a nail in the tire. The all season tires were supposed to be taken off and winter tires were supposed to be placed. We reached out to Paul Shaw who reimbursed us for the replacement of the tires, removal of the nail and the change of oil in our local area. Even though the situation was very stressful and inconvenient, I'm glad we were able to reach a satisfying outcome.

Tracy Do Rego

My Father and I went to Ken Shaw Toyota to look at getting a new vehicle. We had the pleasure of dealing with Karen Howell. She was extremely helpful, was always available to assist with concerns and questions. Karen made sure we got the best deal possible. Her ethics and customer service were excellent and our experience was great. We will be back to see Karen for our next car purchase. Thank you Karen for all your great work we truly appreciate it. Do Rego family.

David SMITH

The quality and sincerity of the service at Ken Shaw Toyota was second to none during our recent experience replacing my old 4Runner with a new 2021. Our sales advisor Michael Naraine was professional, knowledgeable and very helpful throughout the purchase process. The management and staff of this family run business are to be commended for their efforts in creating an atmosphere of exceptional customer service.

Steve Damaskopoulos

2009 TOYOTA MATRIX I i bought the car used and the sales gentleman did an excellent job . i was very satisfied. So over the years i tried to do all the recommended services with you but the overcharging kept me away .This week i brought the car for an oil change /air filter and a seat belt recall .10min later i was told that my rear brakes are metal to metal and they had to be changed on the spot [$500] plus some more repairs total $1000. Up selling didn't work and the service adviser lost every interest. when i brought the car for a second opinion the mechanic called me and asked me who told me that i need brakes ? Front and rear pads are 35-40%,I am not a reg customer but after he cleaned them and put back ,free of charge, he asked me to go back after 4-6 months for an inspection.... what do you guys think??? Should i go back? KEN SHAW, Thank you but... NO GOOD FOR ME The 2 stars are for the Gentleman that sold me the car.

Honest Information

Unprofessional the entire sales process. Would not let me take the vehicle I was interested in to a mechanic for a pre inspection. Sales rep Anwar said “90% chance the vehicle needs thousands in repair.” His advice? “buy the car as a final sale, *then* worry about what mechanical condition it’s in.” In every picture the vehicle was in, attached was a sign for “online, express delivery, 100% refund guaranteed.” Just for Anwar to say I had it wrong and they can not honour the online purchase and guaranteed refund. The same guaranteed refund *Ken Shaw Toyota* attached to the picture with the same car I called about and seen on *four* different websites, that has been up for *over a month* and is *still up* as I’m writing this. You can do better than Ken Shaw Toyota.

Christian Opus-Harrison

I'm always distrusting of reviews of any kind, but I sincerely mean it when I say I'm very grateful for the help I received in the service department. Special thanks to Colin who took care of my wife and I. We brought in a car from a …

hussein mohamed

Just bought RAV4 from Ken Shaw. Having good experience from my previous purchase, I didn’t want go anywhere else. Thanks to Kevin, the whole process was so smooth. He laid out all the options and answered all the questions I had. He went out of his way to help me make my own decision with no pressure or hassle. Thanks again Kevin.

Monica Lewis

When choosing a new reliable car to help me get to work and school, I didn't need to look any further than Ken Shaw Toyota. Will Erichsen was a great help, he was very friendly, knowledgable and definitely wanted to ensure I found the right car to best suit my needs. He helped me find a car just in time for my first class, and I could not be more thrilled with my new corolla. Thank you to Will, and everyone at Ken Shaw for a great experience! I would highly recommend this dealership for anyone looking for their new car.

Susan Clark

Both Carl and Mark were available for all our questions. Carl was an excellent salesperson and took a lot of time helping us understand the hybrid Highlander as we have never owned a hybrid car before.

Jorge Marti

Just finished signing the papers for my 2009 Toyota Venza!!! Couldn't be happier. I received great expert advice from Fraser over at the used cars department. He guided me from the moment I called in about the car. He was more than helpful and understanding with regards to my budget and preferences. He even bought me a coffee when we went for a test drive! Overall amazing service. The manager, David, was hard as a rock in terms of price negotiation, although he did me a significantly longer warranty instead, which worked out better for me in the end. Thank you again and I cant wait to pick it up Monday !!!!! :) - Aleks

Aboriginal Legal

We met Regan Coppel while we were browsing in the showroom at Ken Shaw Toyota. She approached us very nicely and wasn't pushy at all. It was nice to feel like it was our decision to purchase a vehicle and not having a pushy salesperson pitching a script to us. She was very personable and asked questions about our family to find out what would be most suitable for us. She had full knowledge of the vehicle we were interested in. The experience from beginning to end was exceptional. She even had a beautiful bow made for us since it was our first vehicle purchase together. Honestly such a great experience and I would highly recommend both Toyota and Regan to enhance the vehicle purchasing experience. In fact I actually referred a family member to the dealer who will soon be in the market for a new vehicle purchase. Thanks so much Toyota. We love our Corolla Sport! 100% top notch service.

Andie Cole

I had a weird experience at this dealership. I saw a so-called certified used car and called to make enquiries and fixed an appointment to go for a drive test. Arrived and was asked for 3 pieces of ID to take the car for a test drive as the sales advisor could not go with me, due to covid restrictions. I was not informed to come with 3 pieces of id when fixing my appointment. I don't know who walks around with 3 pieces of ID. I told the sales advisor that I had just my drivers license and my health card with me. My drivers license has my all my details and i thought that would be ok. Nope, she collected my license and heath card and then insisted that i give her my bank debit card and that she would make a copy of it. I told her that i had an issue with giving her my bank card. She said, "oh I will give you back the copies after the drive test". I told her that it will very irresponsible of me to give her my bank details and that i was uncomfortable with that. I eventually had to email her the data page of my international passport, which i also had serious issues with, before I was even allowed to view the car. The car itself turned out to be a disappointment as it had a funny loud squeaking noise and the control panel on the passenger side was missing, as in there were actual holes in the car! and it's certified!!! Complete waste of my time.

Mary Hill

First time I purchased a pre-owned vehicle. Sales rep provided professional and knowledgeable service . Invested a lot of time answering my questions, responded promptly to my texts and phone calls and remained patient while I deliberated my decision. Really seemed invested in customer satisfaction. Also spent time after the purchase explaining the car's operations. So thank you Kevin at Toyota Pre-owned Vehicles @ Runnymede and St. Clair Ave.

Reyah Khan

My dad and I came to ken Shaw to inquire about a pick up truck. Bob Mehra was extremely helpful and kind. He answered all our questions and made to sure give us the best deal. He is very patient and professional and he made sure he was honest with us. The atmosphere was very friendly and comfortable we will definitely be back in the future. Highly recommend.

Jimmy Tran

Ken Shaw Toyota is amazing. They're very friendly, helpful and only do whats best for you. I was helped by Tom Vu and he made my first time buying a car seem to easy. The customer service here is outstanding and I will definitely come back for service maintenance on my new car. Thanks!

Reyaaz Husain

I was a Honda customer since 2001, and just so happened into the showroom while visiting the dealership next door. I was looking to get into a Toyota, but thought it would be nearly impossible due to the long lease agreement I had with Honda. It was here that I met Michael Naraine, who worked closely with my fiancee and I over the course of several visits to make my wishes a reality. I never once felt pressured, and always felt my business was valued. At the end of it all, I was able to step into a brand new 2018 Camry and free of my worries from Honda once and for all! Thank you very much to Michael (whom I highly recommend), and the entire team who made this possible!

Obieze Simon Uti

Looking for a pre-owned car that is as good as new? then Kenshaw is the place you wanna go. Recently got mine and it is serving perfectly well. The process was so easy thanks to Kevin. Kevin was very friendly and very knowledgeable about cars and offered great auto advice to guide me in making the right decision.

Caitlin McNeil

Recently bought a new Corolla from Will Erikson at this dealership. I was very pleased with the service I recieved as he brought in a car from Collingwood so I could get the colour I wanted. I also appreciated the walkthrough of the features in the car before driving off.

Ali Yare

I was looking for a reliable car and Bob Mehra was very professional, honest, kind and helpful to me and I picked Honda Civic. I would recommend everyone to come check out this place and especially meet Bob

Anar A

I stopped by just to inquire about RAV4 and find out on the rates and pricing. Unlike some other dealerships, this one gave a proper welcome and I had a wonderful talk with Michael N. He went above and beyond to explain everything I needed to know. Michael was extremely polite and friendly and although I wasnt in for purchasing a car, now Im seriously considering to buy my first Toyota. Many thanks!

Meaza Eman

Will Erichsen was fantastic. I felt so comfortable during my experience at Ken Shaw. He pays attention to detail and was very thourough. Best customer service I've received by far, would definitely recommend dealing with him when purchasing/leasing a vehicle. He was very patient and informative when it came to taking me through my contract and/or any questions I had. Overall he was very helpful and made my experience a breeze. 5 stars!

Todd Pearson

Exceptional service. The other week my mother was in Toronto for meetings. She came out and her 2005 Toyota Corolla wouldn’t start, she was stranded 200km from home. I googled and called their service department. I spoke to what turned out to be the service manager Jason. He was AWESOME. They were able to get her to the dealership, turned out the starter was finished. They explained what the issue was and presented a couple of ways it could be fixed to me over the phone. Gave the go ahead and she was back on the road and heading home within a couple of hours. It was great dealing with people that know what they are talking about and treat you fairly and like family.

Chelle Belle

When it comes to superior customer service, product knowledge and a relaxed sales experience, Tony Lawrence is THE Ken Shaw Toyota sales representative you want to work with. Whether you’re purchasing or leasing a new vehicle, Tony’s attention to detail and drive to exceed customer’s expectations, guarantees you’ll be satisfied and comfortable with your vehicle and purchase plan. For Tony it’s not about securing a sale, it’s about providing an experience. Effortlessly guiding his clients through the consultation stage, test drive and final negotiations, ensures Tony’s clients leave the showroom with peace of mind knowing they’ve purchased a quality vehicle at the best price possible. Available to answer any follow-up questions clients may have, Tony is dependable and indispensable to the Ken Shaw team. His customers really do come first. It is his passion and enthusiasm for the Toyota brand that keeps customers coming back for repeat buys. Thank you for your support, guidance and assistance with my recent lease of a 2018 RAV4. Keep up the great work Tony!!

Mary Roost

There is so much I could say about Ken Shaw Toyota after dealing with them for close to 40 years including the servicing and repairs, where necessary, of all four cars over that time period. I can only say I think they're pretty wonderful. But, Paul and Joe were especially helpful to me on my recent purchase and I'm very appreciative. Mary Roost

Dereck Downs

Manpreet was respectful and professional throughout the entire process. She answered all my questions in a timely manner and did not pressure me into anything.

Sheryl Robertson

I had a fantastic experience picking out a used car with the help of Kevin Morvaridi. He provided exceptional service answering all my questions. I am very pleased with the attention I received and I would highly recommend Ken Shaw Toyota and sales associate Kevin Morvaridi to anyone wishing to buy a used car.

Mandeep Bedi

I loved my experience at Ken Shaw. John was a great product advisor and quite helpful and courteous. Qas the financial services manager was also a very nice guy and he helped us with getting the vehicle booked per our needs very fast. Pretty much a hassle free process at Ken Shaw.

Sergio Vazquez

I am the proud owner of a brand-new 2015 Camry XLE, which I bought through the Ken Shaw Toyota dealership. The whole experience was a most pleasant one, right from the start in September 2014. Michael Naraine is an extremely pleasant, helpful and professional sales executive. He was patient with us and took his time to understand our needs and advise us. He allowed us to test drive the car to our home to ensure it would fit into our garage, and explained most of the essential features of the new car on the way and parked in my driveway. I have bought many cars in my long life, but I’ve never come across such a caring and professional salesman as Michael. The only disappointing issue was that we could not get the colour we wanted because they didn’t have one in stock and couldn’t find one in the greater Toronto area. The waiting time to get one from the factory in the USA was excessive. I sincerely hope that Ken Shaw Toyota’s service will match Michael’s.

John Agento

Ken Morvaridi of Ken Shaw Toyota of the Pre Owned Sales Department has provided us with excellent service when we bought our Toyota Sienna with them. Everything went on smoothly with our transaction. We highly recommend Kevin to everybody who is looking for someone who can help them with a worry and stress free experience when buying a vehicle from Ken Shaw Toyota. John of Brampton

Hany Morsy

I bought my first car from Ken Shaw back in 2010, it was a Toyota Camry, it was a great experience. I always did the service in Ken Shaw knowing that I am in good hands. Their working hours in service department are very accommodating; from 7:30 AM till Midnight, Monday to Thursday and they also work on Friday and Saturday, you cannot ask for anything better than that and you will find no match. Their representatives are customer-focused, very friendly, they take the time to answer all my questions and address any concerns I may have with honesty and they demonstrate extensive knowledge. They always have my best interest in their mind. Their technicians are the best, they are trained and they always deliver high quality job. Ken Shaw always keep me informed on required service to keep my car in top notch performance level either by email, mail or phone calls. And they also have a loyalty program that allows me to earn dollars for servicing my car towards buying my next car at Ken Shaw. When it was time for a second car couple of years ago, I was sure to go back to Ken Shaw and they took care of my needs again. It is truly family run and customer driven. Thanks so much to all the guys at Ken Shaw.

Iurie Babici

I always had good experience at Ken Shaw Toyota. A year ago they repaired the engine in my Camry due to excessive oil consumption. No issues since then. Highly professional service with peace of mind for customers. Nicely renovated facilities.

Michelle B

It's been a year and a half since I purchased my Corolla, and every time I step into Ken Shaw they make me feel special and appreciated. I especially want to highlight Tony Lawrence, he's really exceptional and goes above and beyond even after the car purchase. Today I was at Ken Shaw for my regular maintenance service, and it's such a pleasure to go... Tony welcomed me like an old friend I had not seen in a while, he always has time for you and ensures you're taken care of with all my car needs. Did I mention Ken Shaw has a great customer lounge with free wifi, tablets, tv, massage chair, free specialty drinks...I really enjoy visiting! Thank you Ken Shaw, I feel really taken care of and I would not doubt in continuing to service my car at this location.

Adam Ibrahim

Went to get a vehicle from Ken Shaw Toyota and was blown away by the professionalism of the staff. They all were amazing and extremely helpful, Tony Lawrence was our sales rep who helped me and would definitely recommend dealing with Ken Shaw Toyota.

Linda Main

As someone who has generally left the purchasing of vehicles to others I found the task of purchasing a new vehicle rather daunting, however from the moment I walked into Ken Shaw Toyota Scion I was greeted with a welcome smile and made very comfortable. I browsed the showroom and then approached the desk to ask for assistance. Karen Howell spent a lot of time discussing my needs and wants with regard to a vehicle, Karen explained everything involved in great detail and then introduced me to Rick who handles all financial details and he walked me through all that would be involved and explained all the options available. I am now the proud owner of a gorgeous Salsa Red Sienna, the team at Ken Shaw ensured I not only received great service in purchasing but that they will be there to deal with any issues I may have over the coming years.

Michelle Garrett

Yesterday I picked up my beautiful C-HR. I was delighted! The car met my expectations and topped off the great service I received from front door to my salesman Carl Ramcharan. Looking forward to many years of pleasurable driving with my new car!

Dragoje Markovic

I just bought a 2018 Corolla IM from Ken Shaw Toyota. (That was trade-in my Yaris and cash purchasing). This time I would like to say Thank You to Ken Shaw Toyota , especially Mr Anwar Kamran (salesman) because in the beginning I was little bit skeptical about spending $ 20,000 online without even seeing the product, but Mr Anwar Kamran had enough patience, knowledge, professional behavior, ... to help me (teach me) understand the new procedures on how to buy a car online from Ken Shaw Toyota and the final score was: VERY SATISFIED CUSTOMER.

Hoang Luong

Bad customer service and very rude. Need to be re-trained how to serve and talk to your customers. Very disappointed.

Mergul Gungor

Bob Mehra awesome guy to deal with if you need a vehicle. Extremely personable, knowledgeable, and helpful. Awesome experience, can’t wait to deal with Bob again for our next vehicle.

Danielle MacKinnon

I’ll start by saying I have never written about a poor customer experience in my life. I have driven a Toyota for 6 years and have gone in for routine maintenance with over 5 Toyota dealerships in Ontario. When I saw that a Mazda was available at Ken Shaw I was interested as the size and features matched what I was looking for. Upon arrival I was treated nicely and was even given a test drive. I noticed there was obvious damage to the car so I enquired about the history. I was unaware that the vehicle had been involved in three separate accidents (report was available online but I did not see it beforehand) the sales rep continued to show me the car, said it was in good shape, and we could work out a price at the end. When I asked how flexible they were on the price (due to multiple collisions and very limited warranty) he said they weren’t flexible. I said okay, how much would you give me for a trade in as they had appraised my vehicle during my test drive. He said how much do you want? When I said I had been quoted a range of 14-16k for my car on trade in he went to speak to his manager. The sale rep Ernie then came back and tossed my ownership at me, told me I wasn’t even close and refused to tell me the appraisal. I continued to explain if he appraised my car at less than I had thought that was fine I just didn’t have a hard number infront of me so how could I make a final decision? At this point he became very confrontational saying he wasn’t even going to waste his time.. even though he had confirmed my vehicle was being appraised during my test drive. I hope I caught Ernie on a bay day, and to be honest I was going to purchase the car that day. I’m sad to say, after this disrespectful experience I will never be doing business with Ken Shaw Toyota.

David Smukler

My 1999 standard transmission 4Runner struggled to make it through this summer. As it gasped its last breath in August, the staff found me a beautiful 2012 4Runner that had just come off lease. They gently taught me how to handle the new vehicle, my first automatic transmission. When I went in this past week for its first service, I was reminded why I have driven 4Runners for the past twenty five years, and why I have been a Ken Shaw customer for twenty five years: Theresa greeted me by name, transferred my account over to the new vehicle and went down the list of things to be checked in this servicing. I knew that I was back on schedule, in safe hands with Ken Shaw Service.

Gail Wetton

I've been doing business with Ken Shaw Toyota for a few decades now and have always been very happy with both their service and sales teams. From leasing vehicles to having a scheduled service appointment, I've never had a bad experience. Prime Example: When I was in for a scheduled service appointment last week, my husband and I were waiting in the customer lounge and my longtime leasing sales specialist Michael Naraine stopped and chatted with us about our latest car(leased in summer 2018) and if we were happy with it. It made us feel good that he took the time to talk to us.

Inna Sok

Our family has leased our 2 new cars at Ken Shaw Toyota.We met Adviser Tony Lawrence in 2013 and he has provided us with the best new car lease experiences for each vehicles. Most recently, my husband leased his Tundra truck from Tony. Tony's knowledge and passion about the Toyota brand unbelievable , also he tried his best to provide a best price to suit our budget each time. Tony is always keep in touch with his customers, we feel very comfortable and happy when we meet each time. Hi is very professional and make the each purchase process stress free. Thanks to Tony Lawrence! Good job! Vlad, Inna.

Lindsey Milligan

Had a great experience purchasing a used car from Ken Shaw Toyota. Delt with Ron Vernon who was wonderfull to deal with. Got back to me very quickly whenever i was not able to reach him directly and helped me get an amazing car for a great price.

J Desjardins

I've always wanted cars I could trust. My history with Toyota vehicles started in 1982. The names Corolla, Celica, RAV4 (2) and Highlander have since been part of it. I have liked all these cars but over time I have also discovered the virtues of a good dealership to service them. Ken Shaw's dealership location is not the closest to where I live and work but the quality of service they have given me over the years is worth the extra time it takes me to drive there. I do not trust easily but Ken Shaw's service department has gained my loyalty. I want to get the most of my vehicles and their service department is the best way of doing it. In the end they always made sure I remained a happy customer.

Grant & Matthew Phillips

I recently purchased a pre-owned vehicle from Ken Shaw Toyota, and my sales associates name was Bob. I must say that I have bought many vehicles in the past, and by far my experience with this dealership and sales man, was the best yet. Bob …

Andrea Heitz

After a very disappointing week of looking at cars at other dealerships, we were so impressed with the service at Ken Shaw. We purchased a used RAV4 from Kevin. He was so kind, knowledgeable and helpful. It was a wonderful experience start to finish and I would recommend Ken Shaw Toyota to anyone who is looking for a used car.

John Alvarez

I received a recall notice that requires the airbags to be changed. I called the 1800 number and was transferred to Ken Shaw Toyota . The lady on the phone continuously interrupted me . She told me that she needed the full vin number and many other details . She expressed that it would take two to three weeks to get the parts . Feeling unsatisfied I called Scarborough Toyota. The lady on the phone was very friendly, helpful and polite. She only needed the last 8 digits of the vin number and she expressed that parts arrive in two days. I got an appointment for the third day. Even though I live in the West end of the city. I will gladly be a lifetime customer of Scarborough Toyota. It seems that Ken Shaw Toyota prefers to scare away clients when it comes to mandatory (free) service instead of assisting them.

Jonathan Young

Kevin Morvaridi worked with me to purchase a used car. He was professional and respectable. Our interaction was short but positive. I would go back to Kevin to buy a future car.

Kim Chung

Dropped by the service department asking for help with removing a screw from my license plate that was stuck on so that I could bring it to Service Ontario to be replaced. A technician by the name of Jazz quickly problem solved the logistical issue of the over crowded car lot and brought a power tool out to my vehicle, instead of trying to get my car into the shop. He was able to remove the screw with the tool. Here is where he went above and beyond. He noticed rusting and explained that because the plate was not installed properly, water had gotten behind the area and I was lucky the screw came out. He quickly offered to try and find a new bolt that would fit so that I would be able to re-install the screw once I replaced my license plate. Not only did he come back with a new screw, he had pre-applied an “anti-seizing” agent to the screw to prevent any further difficulties for me once I had left there. His quick thinking, foresight and thoughtfulness demonstrates that Jazz is an incredibly value member of the team. He provided excellent service and I am beyond thankful. Thank you Ken Shaw! I will be back!

Bruce Chapman

I moved to Toronto with my 2006 Highlander that I bought new in the US. For the past 7 years I have taken it here for all regular maintenance and one significant repair. They put the service in Service Department. I have grown to trust them implicitly, and the way customers are communicated with and generally treated indicates a real commitment to customer service, and not just lip service, that obviously comes from ownership. Although this car feels like it might run forever, we have started saving for a new one and it will be a Toyota and we will give first and second dibbs to Shaw because of our experiences there.

Nico Reyes

I’d like to give a big shoutout to Wajih Shaikh. One of the best Product Advisors we have dealt with. He’s very accommodating, approachable, patient and detailed. His customer service skills are excellent in helping us to acquire our first car here in Canada. We had no idea how to transact with a dealership and he just made it silky smooth for us. No beating around the bush. Honest and straight to the point. Great job buddy! Keep up the good work and more power Ken Shaw Toyota!

Kevin Pham

Tom Vu, our sales rep was great. He accommodated our busy schedules by meeting with us late, staying with us until closing and the lights were shutting off, and even spoke with us outside after the dealership had closed to answer any questions, and reviewed the process and what was discussed. He was patient and thorough with us all throughout the process and kept in touch via email or phone to update us of what was happening after our meeting and purchase. The facility itself was clean and brightly lit, the show room was a little bit smaller than expected but I believe they had one of each model available to inspect and view. Overall, it was a great experience and the buying process was made simple and easy. Would definitely come again when we're in the market for another vehicle.

Jaydee Cornwall

As I settle into my brand new Toyota Rav4, I just wanted to give out a special shoutout to my new FAVOURITE DEALERS/MANAGERS Mark McGrath & Tony Lawrence. I truly appreciate everything you guys did to make my experience positive and memorable, and I'm OVERJOYED with my new car! Thanks for being patient, conscientious and courteous to everything I needed, it meant more to me than you know! Hope you guys have an incredible 6 months till I see you next!

Gary Sidhu

Excellent, Wow - Beyond Compare Dealership/Service experience buying new Toyota Corolla from Ken Shaw Toyota. We were introduced to Helder Pacheco by my brother who himself bought a new Toyota Corolla 10 days back. Helder has been the best professional, I have dealt with up to now at any dealership or have come across. He is very friendly, thoroughly knowledgeable & patient. He helped us all along & enabled us to finalize the deal. Helder clearly exemplified what it means to provide Service with a Smile. When we went to pick up my new car, Michael Naraine helped us along. He patiently spent over orienting us to the new Toyota Corolla, and finished with an offer of further support if needed. Thank-you to Ken Shaw management to have GEMs professional like Helder Pacheco, Michael Naraine working at your dealership who are providing outstanding Customer service.We would highly recommend Helder Pacheco, Michael Naraine and this dealership, to anyone considering buying a Toyota.

Mister Statetrooper

We purchased our last three new cars through Ken Shaw Toyota. The last two having been helped through the process by Helder. The transactions are always very efficient, and they can quickly provide you details and work through the payment options, allowing you to select the one you feel best meets your needs without any pressure. At my request they processed my last purchase very quickly which was helpful for me as I was extremely busy at the time. Servicing all my cars at Ken Shaw I find the service staff very helpful, and when any extra service is needed they allow ample time for me to decide on how I want to proceed without feeling pressured. Their service department is open very late which allows you the flexibility to select an appointment time that works for you, and for quick lubes there's actually no appointment necessary. It's a family business and they take pride in their work, and seem to want to improve the experience for the customers, and I would definitely recommend them.

Subrata Haldar

Trade in deals are smooth for a great vehicle. Great ????

Christine Ryan

I continue to be impressed by Ken Shaw Toyota’s great service and friendly staff! On my most recent visit during COVID I felt like every precaution was being taken to ensure my safety. Ken Shaw is my go to dealership !

Ashley Hammill

This is my fourth vehicle purchase with Michael N. at Ken Shaw. He provides outstanding customer care and commitment, takes the time to answer any questions, is prompt with his follow up, and provides the best advice to car buyers. I would recommend anyone looking for a new vehicle to visit Ken Shaw, specifically Michael.

Judy Costello

Had some major issues with my Prius yesterday. Took it right to the dealer and they got to work within 10 minutes. Unsure of duration of analysis and work, the shuttle driver took me home. Colin called with frequent updates and results of the diagnostics as well as cost of repairs. Almost 8 hours after I dropped off the car, the evening shuttle driver picked me up to get my car. The car looked and smelled well sanitized when I got into it. Colin was an amazing communicator over the day. Thanks to Ron and Paul for the shuttle home and back. Excellent service as usual at Kenshaw Toyota!

Ruben Vella

The service by Kevin Morvaridi was excellent. Kevin made sure that we are happy with the car. The car runs well and made it home during the snow storm.The individual who programmed the keys of the car was quick and efficient. Thanks again

AKA

I recently purchased a Toyota RAV4 with the assistance of Yusuf Shareqi. He was very helpful and knowledgeable with every area of the transaction and made sure it all went smoothly. I am very happy with my vehicle and appreciate Yusuf's attention and helpfulness.

David Smart

Great service! I met with Anwar and he was very informative and told me all I needed to know about the car and it’s history! I was able to test drive it for myself and check under the hood, would definitely recommend!

Madalena Anastacio

I really enjoyed the purchasing process, despite the fact that I was a bit apprehensive when I decided to buy another car. I must thank Mr. Kevin Morvaridi for this positive experience! Kevin understood my concerns and expectations. I did not feel pressured or rushed to make a decision. The first time I went to Ken Shaw Toyota I didn’t find the car I wanted. So, I waited. Kevin called me two or three weeks later and told me “I have the right car for you.” He did have the right car for me! I’m driving it now! Thanks, Kevin for being attentive to your customers’ needs, for your professionalism and for making me feel a valued customer. Will I recommend Ken Shaw Toyota to my family and friends? Absolutely!

Peter Scagnetti

As a result of a car accident, I found myself looking for a new car. I met with Will Erichsen and immediately felt at ease dealing with him. He was very knowledgeable and addressed any concerns and/or questions I had. He turned what was initially a negative situation (the accident) into a positive experience. I highly recommend him.

Lisa Nolan

Kevin in the used car department was a pleasure to deal with once again. This is our second truck from him and if you want honesty and great service call Kevin . We will be buying all our vehicles from Kevin and so will our family. RIck in finance gets 2 thumbs up as well . Thank you Ken Shaw’s you obviously hire quality!!

Jessica Angeles

We had a great experience at Ken Shaw Toyota. Carl is the sales person that attended to us on our first visit. He's very detailed and patiently answered my countless questions. He listen to our needs and he gave his advice as to what will be the best purchase for us. He made sure that he showed us all the features and mechanism of the vehicle we got before he send us off. He repeatedly said that if we have any questions or if there's something we don't understand, please make sure to call. We got the vehicle we wanted for the budget that works for us, the best customer service and after sales experience! We look forward for a long term business relationship with Ken Shaw! Highly recommended!!

Nitin Rai

I went there for purchasing a used car. I am glad that I met Anwar Kamran over there. He is one of most friendly salesman I met, and he will strive to find you the best deal. Give him a raise! he deserves it.

Eric Neu

We put a downpayment on a 2020 Rav4 Hyrbid in September, and received it in February. This dealership was absolutely fantastic at keeping us up to date on the timing. We understood going in that this is one of the best reviewed, and hottest cars so were understanding of the wait. Mike Narraine, our sales manager was an absolute pleasure to work with. He is incredibly knowledgeable, and I was blown away at the service. My wife picked up our car and he spent a good hour going over all of the features of the car, and she has never felt more comfortable driving a new car. Mike did all of the little things, printing out our insurance documents, sending us detailed instructions for picking up the car, sending us Toyota Rav4 videos on the safety videos ahead of time, and talking through every detail of the car. We have bought several cars from different dealerships over the years and this was by far our best experience, thanks Mike, you have a customer for life if Toyota keeps making these fantastic cars!

Christine Schiavo

My daughter purchased a pre-owned Toyota Corolla. We had such a wonderful service. Kevin Morvaridi is beyond kind. He goes out of his way for his customers. You don’t see this type of dedication these days. Thank you Paul Shaw and Matthew Demosthenous for everything Ken Shaw Toyota has been around for many years! They remain customer driven and care for each and everyone of their guests. If you are looking for a positive experience with a quality product from beginning to end, then Ken Shaw Toyota is the place for you The staff is very knowledgeable and are there for you, every step of the way.

Adam Brown

I recently bought a 2019 Tacoma from Ken Shaw as my 2012 Tacoma ended up being a write off from insurance. I would like to thank Michael Naraine for a down to earth honesty and pleasure to deal with through out my situation. Also a big thank you to John Bennet for his time and professionalism in putting a quote together for insurance. All in all a great experience at Ken Shaw. Thanks, Adam

Haider Balouch

I came in to sell my car and I had a great experience with Aun. He was very knowledgeable and provided a detailed and convenient experience. Overall I’m very satisfied with the service I received.

deb lawr

Salesman Jian Qaio was friendly, informative, patient with great follow-through, from initial contact to delivery. When I went to pick up my new car, he patiently spent over 1 hour orienting me to my Prius, and finished with an offer of further support if needed. I am confident that help is just a phone call away. Ken Shaw is a dealership with an eye on long term relationships and repeat business....a refreshing perspective in these times.

L Szeto

They are true to their reputation as a friendly family-run business that know their products. Fantastic service from start to finish and they worked hard to meet our goals and timeline. It was nice to be seen as a person and not just a sale. Thanks to Will for helping us with the purchase and keeping us informed through the entire process. The bonus is we're even happier now with our Toyota than when we first got it!

Sonia Gomes

I purchased a 2019 Toyota Corolla this week from Ken Shaw, under the impression that I was buying a new vehicle. Unfortunately, upon closer review of the vehicle, I realize that the vehicle was not properly cleaned... there was dirt under the rugs and, even more shocking, there were scratches on the rims and a huge scratch on the actual vehicle that they tried to cover up with paint. To say the least, I am very dissatisfied and perplexed with the entire situation. I cannot believe the audacity of the salesman who helped us, Jian Qiao, emailing me and saying "I am apologize for the vehicle is not been clean properly and the scratch on the vehicle". Where is the professionalism in this scenario? Where is the outstanding customer service that they pride themselves in?

Lamoire Alexander

We picked up our 2019 Corolla Hatchback a couple of days ago. We are not only pleased with the car but also with the excellent service that our salesman Will Erichsen provided. Everything went very smoothly and he provided detailed instructions on the features of the car and all the new safety features.

C L

The service manager was a pleasure to deal with and handled my battery issue immediately with my CHr, solving my problem. I am pleased with their service and appreciate their initiative. Very friendly and informative staff as well. It’s a bonus that their service department is open until midnight Monday to Thursday! Thank you Kenshaw Toyota

Muhammad Pervaiz

It was the first time I purchased pre-owned car from Toyota dealer Ken Shaw; I think I made right choice. Very efficient and professional service through phone, email and in-person. Mr. Wiesel was great in dealings and delivered my 2006 Corolla on time . I wish they had fixed clock too.... I already received a free oil-change coupon, a real surprise.

Ajay Thakur

I have recently had an amazing experience at Ken Shaw Toyota with their specialist Fraser Chamberlain. I visited this dealership to get my Honda appraised where I met Fraser, fantastic guy, very friendly, has so much patience and knowledge, while understanding my needs. He made a process quick and easy and I ended up doing business with them. I would highly recommend them and Fraser as their sales specialist.

LIONEL BUHIA

It was a great feeling being treated well by Nader Bezadi one of the best sales specialists of Ken Shaw Toyota. He explains well the car we intended to buy and provided all valuable information. A very professional sales person, which you would feel comfortable from start to finish. Keep it up, Nader! Your new friend, Bejan.

Michael Pawliw

I am delighted with my purchase of a 2021 Toyota Venza from Ken Shaw Toyota. Thank you to Carl for his assistance with the purchase and all the knowledge he shared about the vehicle. Michael

Ian Melamud

I was extremely happy with both, the car I bought at Ken Shaw Toyota and the service I received there. Never did I feel rushed through the process or pressed to buy add-ons I didn't need. Every staff member I spoke to was professional, courteous, honest and very helpful. I especially liked Chris, who helped me through all stages of the car purchase process. I would definitely recommend this dealership to my friends.

Margaret Humphrys

Now I know why people come from way up North to have their vehicle serviced only by Ken Shaw Toyota/Lexus! You are really treated LIKE FAMILY! They have the most amazing staff...including Sandy and Michele who greeted me upon arrival at their beautiful premises and took me where I needed to go and to Dan Fung who expertly explained all the paperwork to me! A Special Thank You to Sandy Humphtys who did so many things "behind the scenes" to make my vehicle purchase such a pleasure! I highly recommend Ken Shaw Toyota/Lexus to anyone looking to purchase or lease a vehicle! They are simply THE BEST!

Jomarie Villaverde

We had a very pleasant experience with Nader Behzadzadeh not only during but also after the purchase. He is always available to answer our questions. Great customer service! Thank you so much for all your help, Nader, we truly appreciate it :)

Bryan Hutchinson

I had the pleasure of dealing with Anwar in the pre-owned department. Very professional, quick and efficient service! Would recommend going to see him for anyone buying or selling a used vehicle!

Lynda Dollimore

We bought a used Toyota Camry with help from Kevin Morivardi. He was very professional, personable and efficient. We enjoyed the experience and are very happy with our purchase.

Tracy Vo

Ken Shaw Toyota is great! We just bought the new Van at Ken Shaw Toyota at 2336 St. Clair Ave. W. couple weeks ago. The place is so friendly. I would like to write to thank our Sales rep. Tom Vu, he is very nice to explain each of vehicle. Tom explained all functions how to use it, that`s very helpful. All people are so friendly. We are so happy to come there & we purchased the new van that we wanted. Thank you again

Alyssa Critch

Not typically the type of person to leave a review for anything. However, last week I had to take my relatives car for a service appointment and my advisor Colin (can’t remember his last name) was an absolute pleasure to deal with. He explained everything that was happening to our vehicle during that service interval. Well, turns out we needed brakes! Very surprised my advisor was able to fix that same day! Very impressed!

N K

Its not just about selling used vehicle. Its also about providing service pre and post selling vehicle. I was in touch with Kevin from Ken Shaw Toyota used Vehicle department. He was available anytime over SMS/phone even if he is on leave. Actually he was on leave when I got delivery of my Honda CRV but he made sure to make process smooth. Thanks to Yusuf as well who was available during my vehicle delivery. I had contacted Kevin at couple of instance even after getting delivery and he responded with the same enthusiasm !! There is one minor issue of visor lamp replacement but I am sure Kevin and service department will take care of it. Thanks Ken Shaw and Kevin !!

Tod Helkaa

Great experience. Ron Vernon and the crew did a great job preparing the vehicle for me. Ron was very patient with me and assisted as much as he could to demonstrate what the dealership would do to make sure my requests with the vehicle were accomodated. Thanks gang.

stefan hermetz

I was made aware of the Ken Shaw Dealership through The Auto Trader Used Car Cash Quote app. I added all the info including all the problems with the vehicle and the app gave me a quote and the Ken Shaw address. We made arrangements to meet and Anwar was the gentleman who we spoke to. I knew we were not getting the quote Auto Trader gave us but after some negotiations I was happy with the result. In the future I will consider taking other used vehicles to Ken Shaw.

Diana Yehya

We bought our Scion TC from Ken Shaw dealership and we had EXCELLENT customer service from Karen Howell and Rick Walter. Both Karen and Rich provided amazing customer service and make us feel special. The great service, accommodating and the following up after made us satisfied and we are going back to buy another car in the near future. We appreciate their attention and dedication to their job and in making sure that we got what we were looking for. Our experience with Karen and Rick will be definitely recommended to our family and friend. Mr. Shaw, we would like to thank you for having GREAT employees such as Karen and Rick. Diana and Jorge Malgueiro

Flo Flo

I purchased my ride from Ken Shaw Toyota. Kevin was very helpful , he took into consideration all my concerns and most of all his patience and understanding. Big up to the amazing team.

Beth Grittani

Thanks to Will Erichsen for his help during my recent car shopping. I appreciated his professional manner and patience as I sat in the various vehicles and through all the test drives. I didn't feel rushed or that he was trying to up-sell. Any questions were answered promptly and well. I'm very satisfied with my new car and am enjoying it a lot.

Ali Kain

Excellent service provided by my sales person Manpreet. I recommend Manpreet and Kenshaw to all my friends. I made 4 hours drive from Windsor and it’s worth to come here. Best service ever

Lira S.

I just got my Toyota Yaris today and I am super excited to take it on many adventures! Fraser was an absolute pleasure to deal with. It was refreshing to meet a car salesman who was easygoing and took the time to listen and answer my questions, rather than pressuring or manipulating me to buy right away. I would highly recommend him and Ken Shaw Toyota to my friends and family!

Andrew Baggley

Had my Corolla recalled in for the airbag propellant replacement; the Ken Shaw staff were excellent in arranging a drive-back home (the replacement took a few hours), and ensured that the car was ready in under the time they had indicated. All thanks to Theresa, Mickey, and notably Becky for her patience in driving back and forth between home and shop - and also for the whole gang's patience with the inevitable foolish jokes from my side. Every appreciation.

Marnie Taylor

Tony Lawrence did an excellent job of assisting me in the purchase of a new Rav4. He explained the differences in costs and features between the Rav and the other model I was considering and took me on two test drives. He was very courteous and professional and cheerfully answered all my questions. I am very happy with my purchase and confident that he helped me make the right choice. Tony has been my salesman for several previous purchases. I am a longtime satisfied customer of Ken Shaw Toyota.

Laura Gonzalez

The customer service at Ken Shaw was excellent and the paperwork was quick, but informative. I was helped by Fraser Chamberlain to buy a pre-owned car and he provided a kind and quick service. He provided me with what I needed to pick out my first car, I thank him for the excellent experience. He's a funny man and I would recommend him to help you as well at Ken Shaw.

Rebecca Marrazzo

Today at Ken Shaw, I needed to come back to finish the tint and starter. Our Rav 4 looks very nice after the work. Nathan scheduled the job to be done. I was given a ride back to work which is great. Everything turned out awesome with Nathan's help. My husband got a free Toyota cap. Thank you for the good service!!!☺

Dale Simpson

Professional staff, great service. Shahar was very easy to work with, and we had a fantastic experience. Very happy with the vehicle we purchased. The whole process was easy and painless. Highly recommended!

Techy Guy

Think twice about buying tires from them! I recently needed to purchase tires and found their price to be 20% higher than the quotes received from tire retailers. Although their service department keeps very convenient hours (they are open to midnight Monday through Thursday), this convenience comes at a price. Paul: Thanks for your response. I was surprised by the pricing as well. The other two quotes I received were from local, family owned tire retailers. In fact, I brought a copy of the lower quote into your service department because the advisor had previously indicated that Ken Shaw offered a Price-Match Guarantee. Unfortunately, he was unable to honour the “guarantee”; apparently it only applies to “advertised” prices. Interestingly, he stated that Ken Shaw’s per tire cost exceeded the price quoted me by the other dealer. If Toyota Canada establishes tire prices, the margins must be exceedingly high given Toyota Canada’s purchasing power. The price your dealership quoted was uncompetitive and far from “very aggressive”. Maybe the problem is that Toyota Canada is treating your dealership as a captive customer and using the excessive margins to enhance their profitability.

Stephanie Pimentel

I am so pleased with the service I was given at Ken Shaw Toyota. Ron Vernon was extremely helpful, friendly, funny and honest. He walked me through the entire process of purchasing the ideal car for me. The entire team was fabulous. Who knew I could have so many laughs buying a car. Although I am confident the car I purchased will last many many years, I will return to Ken Shaw Toyota when the time comes to get a new car. Thank you Ron for making this experience so comfortable and reassuring.

Francisco Alcober

Very Very bad customer service. I was scheduled for test drive, when I got there, I was told it was already sold.

Audrey Wallbank

The sales representative at the Used Car dealership was great. The team was accommodating to my time availability and gave fair prices for their cars.

Adrienne C

As a first time car buyer, it was an amazing and unforgettable experience. My product advisor, Mr. Raymond Kan was very knowledgeable and helpful in finding the right car for me by considering all the safety aspects and my experience as a new driver. He also went an extra mile to get the car colour that I wanted which was not available at the dealership. The entire process was very pleasant and informative. He carefully explained every detail of the paperwork and all the features of the car so I can fully enjoy my new ride. He also made sure to address any questions that I might have in the following week. I strongly recommend anyone to Ken Shaw as they will satisfy all your needs :)

Lucia Haliburton

Shahar Kamran at Ken Shaw Toyota Pre-Owned sales was absolutely wonderful to work with. She was clear in her communication and very responsive to all my questions. She even followed up via text to make sure everything was in order for my trade-in and purchase on her day off. Will definitely recommend her.

Janice McEwan

My father had been a customer of Ken Shaw and when he passed away and I took over ownership was not disappointed with the service. They are a family run business and they make you feel like family. From the time you step into the service area and recently experienced the collision side and was not disappointed. Service is delivered in a truly exemplary manner. I come in from Mississauga as I know the service and pricing is always delivered. Thank you Ken Shaw.

Anthony Kim

Recently purchased a new 4Runner and my salesperson Tony Lawrence was a pleasure to deal with. Only hiccup was my expectation to receive the car in 3 weeks, but it actually took 3 months. Regardless overall experience was very positive and I would recommend this dealership, esp compared to other Toyota dealerships in the area.

Bruce Hahn

Went today for my new Highlander's first service. Advisor Colin greeted me right upon I entered the door, he then explained me all the services included in my extended warranty since this is my first service. When I handed over the key the service team already waiting behind him and ready. Colin then settled me following the dealership's Covid-19 procedure to the lounge area. The dealership looks neat and clean, it was within an hour my car was ready, Colin walked up to me and explained all the serviced line items and guided me to where my car was parked. It was a great experience, thanks Colin for the professional service and team who worked on my car. Way to go Ken Shaw TOYOTA!

Trung Tran

Just picked up a Tacoma from Kenshaw with the help of Anwar. Service was super professional and quick. Got my financing and vehicle within a the week. Amazing service, would definitely recommend to anyone looking to purchase a vehicle.

Andrew Permaul

The staff at Ken Shaw really went the extra mile to take care of my family. Their service is greatly appreciated and will be referred to many! When our insurance warranty refused to cover some repairs/damages to my vehicle, Rick (one of the managers) ensured that the repairs would be done and with no cost to us! I was very happy with the end results and even happier to get back on the road driving! Thank you to all of the staff at Ken Shaw. I recommend this dealership to any and everybody looking for a clean and reliable vehicle sold by great and caring staff!

Quy Trinh

If there was a zero selection I would pick that; my first service was to get car starter installed was told it take 2hrs ended up waited an extra 2hrs on top. Second time was getting winter tires on. Appointment was for 11:30am, was told 2hr service from the appointment rep. When I came in was told 3hrs. Not bad, car didn’t go in bay till 2:45 got the car back at 3:30pm . Two days later one tire flats out. Got the car towed to ken Shaw and the rep was rude and gave the impression it was my fault the tire was damage. Got to the dealership at 11:30pm; shop closes at 12:00am. As a brand new 2017 Prius owner and sticking with Toyota service would show my loyalty and hoping to get better service but now they put the impression they just want my money and not help me out at all. Wanted another $200 to to replace the tire. Say good by to Toyota. ????????????????????

Alvaro José

I recently bought my first car at Ken Shaw Toyota. I have to say that you guys have a great customer service. The sales person, Michael Naraine was very patient, helpful and instructive. He made all the process easier. I got a very good price for a very nice car suitable for my needs. I also have to thank, the owner, Paul Shaw, for giving opportune answers to my concerns in regards to the purchase. I am very satisfied with the service provided!

G Phan

We've had a great experience purchasing our 3rd new card from Ken Shaw dealership. Tony Lawrence was very thorough in addressing our questions and concerns. He took his time to work with us to get us exactly what we needed. We did not feel any pressure from him and the dealership throughout the process which was much appreciated. We have enjoying our new Venza and certainly have Tony to thanks for much of it.

Mark Perricone

I've just recently purchased my first car from Will Erichsen. He thoroughly explained not only the paperwork to me, but all of the design features of the car. I left his office feeling confident that I had made the right decision to purchase at Ken Shaw Toyota. Excellent service and very friendly staff! Love my new car and will definitely be coming back in the future!

Elliott Whitby

This is the second Toyota we have bought from Tony Lawrence at Ken Shaw Toyota and both cars are just what we wanted. Tony is a great person to buy a car from and I visit him every time I get our car serviced. It was Ardith's birthday when the Toyota RAV4 Hybrid was delivered and they put on a special event for her and everyone she met knew it was her birthday. The service hours are great and they will deliver you to your door in the evenings or take you to the subway anytime. I cannot say enough about Tony Lawrence and Ken Shaw Toyota.

Mitchell Koren

I was well taken care of here. Very happy with my purchase!

Dilmeet Kapoor

Mr Aun help me buying my car. I am very happy dealing with this dealership even my own dealership where i bought car from was not giving this type of offer that i got from Ken Shaw Toyota. I will make sure that from now all my known ones come to this place for cars. Thanks for such a good service i am very pleased.

Gianfranco Caruso

Thank you Manpreet Kaur in the used car Dept. at Ken Shaw for getting and selling us the Corolla last week. You had informed us this vehicle just came in and test drove the car anyway and we loved it. We also appreciated the thorough detailing of our Corolla on picking it up today. We are happy customers and wish you the best of luck.

Jessica Berardo

Our family would like to give a huge thank you to Fraser, Rick and Attilio for helping us with choosing, financing and purchasing our new family vehicle! As our family grew we were in search for a bigger vehicle that was reliable and affordable for us! You all made our experience easy! Thank you for your knowledge, expertise and kindness! We are very happy with your service and will enjoy our vehicle for years to come! Trevor, Jessie and family

Jaskaran Singh

My car was repaired at their facility after an accident. 1st time they didn't do the job properly ( took 3 weeks) and i spoke to manager John and he appoloziged and took my car again for repair took them 2 weeks 2nd time. still repairs are not done properly. please never go to this delarship for car repairs. it was worost decision ever. please donot go to this dealership....:( their respone is ( this is the best we can do). worst place to get your car fixed. their standard is not upto toyota Standards. 3rd class service.

Lina Chu

Would highly recommend my salesperson Keewan Iqbal! Excellent customer service ????

Linda J-T

I have been dealing with Ken Shaw for many years, having purchased 4 cars from them. My latest purchase was a 2014 Matrix with an extended warranty that was due to expire on Mar 31 2021. I brought the car in for service with a transmission issue on Mar 10. I got from the technician "could not duplicate the customer's complaint". Within 2 months the transmission needed to be replaced at a cost of $2800. I am glad to say that Paul Shaw and Jason has worked with me and have secured a credit to be used for future service. Their hard work with TCI will ensure that I remain a loyal customer.

Mark Weber

I was selling my car privately and Fraser came by and my initial impression was that he was a very personable,upfront guy. He presented a good offer and I accepted and sold it. The whole process was easy and stress free and Fraser was a pleasure to deal with.

Leanne Ashfield

I just leased a new 2019 C-HR from Ken Shaw Toyota and am beyond happy with it! Kamand Hosseini was absolutely amazing! She was so kind, helpful, and informative and really made it easy for me to make a decision on which vehicle to go with. You can tell she really cares about every customer. Will definitely be coming back here for years to come. Great dealership!

tapan shah

Not honest. Don't value your time. I am reviewing their used car department.

Anita Reisenauer

Thanks to Yusuf Shareqi of Ken Shaw Toyota, who made my entire experience buying a vehicle so enjoyable. His knowledge and advise have made me a very happy customer. Thank you Yusuf!

Jojo Geronimo

Overall experience in buying a vehicle with Ken Shaw Toyota was awesome. Staff was knowledgeable, courteous and helpful. Kevin Morvaridi (sales agent) was accommodating and very helpful. Highly recommended if someone is buying new or used vehicles.

S Daniel J

Top quality used cars sold at reasonable price with some warranty and a year of roadside assistance provided for free. Bought Corolla 2013. My dealer's name is Anwar. He delivered everything he said he would, and was quick to response to my inquiries over the phone and email. Good customer service. I would still recommend going through their website before meeting the dealer - they carry lots of selections and detailed descriptions on their website.

ROSANNA PEREZ

I am very happy with my Toyota Corolla 2015. I am very thankful to Ron that find me the car that fulfill my expectations I am glad that I was in good hands to make a good choice. Very professional and amazing team.

Kathleen Blondin

My experience at the Ken Shaw dealership was an amazing one. The customer service was impeccable. They made sure the buying process went as smoothly as possible. My husband and I purchased a RAV 4. I was hesitant about purchasing a new car during these times, but Kevin Morvaridi made sure we were confident with our purchase. All COVID-19 procedures were followed and the facility was clean. I do recommend Ken Shaw Toyota dealership and would like to thank them, especially Kevin for helping my husband and I with our purchase.

Matthew Cooper

Fraser was the best person Ive dealt with in selling my used car. Responsive, straightforward, kind. I highly recommend doing business with Ken Shaw Toyota in general, and Fraser specifically.

Maria L

The service at Ken Shaw is truly exceptional - easy, fast, and efficient. I love that I can book all my appointments by sending an email, knowing that they will get back to me on the same day. I come here for all my services and the wait never feels too long with the comfy waiting area. Unfortunately, I got into an accident recently, but Ken Shaw made it so easy to handle with the Collision Centre and Discount car rental in one building. I got my car back from the collision centre today and it looks brand spanking new. You can tell the people who work here are take pride in their work, making sure you're happy, and that every detail is taken care of.

Korner Lot

The Ken Shaw Team was great as usual. I went in for a simple oil change and wiper blade change. I was greeted warmly and treated with respect and humour. And the job was done in excellent time.This encounter happened immediately after I had just had the third of three very negative encounters with three of Canada's major retailers who had failed to provide customer service other than take my money once I went to the check out line. I have been dealing with this dealership for 21 years and am pleased to spend my money where I am appreciated!

Sang Le

I just want to greatly thank your staff for a service call to remind my wife to get an oil change for her car. We had completely forgotten about it until I got the message from Ken Shaw Toyota. Both the mileage and the date had passed due. And yesterday, we had an express lube done for her car within half an hour. Amazing! Thanks again, Ken Shaw Toyota.

Paul Durkacz

I had to pick up some parts at the Ken Shaw Toyota dealership. An employee by the name of Steff had served me. I just wanted to say that his service was outstanding. He is very knowledgeable, down-to-earth, and great at explaining things. I rarely see service of that caliber and he deserves recognition for his work. It was a pleasure dealing with him.

Anne and Bob Shiley

Based on the high recommendation about Ken Shaw Toyota from Anne's brother who had been a very faithful customer since the late 80's, we bought a Camry there in 2004. We're the kind of car owners who like to have a car last, so here we are twelve years later still very satisfied with our car and especially the maintenance our car has received at Ken Shaw Toyota. The service staff is unfailingly welcoming and knowledgeable. They even question the fact that we change the oil more frequently than suggested by the owner's manual --something that we're sure wouldn't happen at other dealers. Though it may not be soon because of the excellent shape our car is in, we will definitely be purchasing our next vehicle at Ken Shaw Toyota.

S G

Purchased a 25,000 vehicle and it was delievered to me dirty, scratched with tim hortons garbage in it. They called me 4 days later to offer me a free cleaning but my new car experience was completely ruined at that point and I never went back. Suggest going somewhere that cares more about their customers. Bad experience. - I also find it funny that the owner can reply to everyone but me.

Paul Skrzyniak

Michael Naraine has been a terrific sales person regarding a 2014 Toyota Tacoma. He really gave up so much of his time to lend his advice and knowledge during the vehicle buying process. My wife and I appreciated his patience and non-pressuring attitude the entire time and he was looking after our needs rather than just making the sale. We read other reviews prior to our experience and this was the general consensus among others and that is why we chose him in the first place. Michael has certainly lived up to this positive image. If anyone wants to make the car buying process less stressful (especially by avoiding pushy sales people) then simply contact Michael Naraine at Ken Shaw Toyota in Toronto - you won't be disappointed.

avalon backus

Thanks to Bob and Rick for helping us find our new car. The process was quick and efficient. We are very happy with our new FourRunner!

MANISH THAKKAR

This Toyota Dealership really provides very good services that I never expected for my new car. I am really very much grateful to Wajih, the guy who helped me in the whole process. Wajih is very much responsive, energetic, enthusiastic and always ready to help with a positive tone and answer any questions any time. He never said that he couldn’t respond because of weekends or after hours. I highly recommend this dealership to buy your car and ask especially Wajih for your help. Thanks ????

Micheline Roi

We love Toyota! And especially Ken Shaw Toyota! We just purchased a Prius C—our third Toyota and love it. Our salesman Michael Naraine was fantastic: he knew his stock, worked hard to get us the car we wanted, and in the end helped us get a fair price on our car. Thanks!

Milu Mila

Other Toyota dealership (example: Toyota on Queen and Toyota on Don Mills) treated me like I was wasting their time for asking questions and for requesting a test drive. Went to Ken Shaw Toyota even though it was 1.5 hours commute. Michael Naraine treated with respect and answered all my questions. They even allowed me to take the car home for a second opinion. I immediately went back and bought my 2020 Rav4 XLE Premium. If you are looking to purchase or even just look around what Toyota has to offer, I highly advise others to visit Ken Shaw Toyota dealership.

Noel Lim

I have had Toyota cars for over 25 years and have had my cars serviced in Mississauga, Downtown Toronto and, currently, for the past few years at Ken Shaw Toyota in Toronto. In all these years, I have had only one Service Advisor, Dave Bates. I first dealt with Dave at the Mississauga Dealership and continued with him when he relocated to the Downtown location and, now at Ken Shaw Toyota. My most recent experience on April 15, 2015 was no exception with Dave and at this location. Other than the fact that I have always been loyal to Toyota products due to their reliability, I am very fortunate to have Dave as my Service Advisor (I have stated this fact many times in my reviews after every service appointment). I continue to reiterate that Dave is thoroughly professional, has a caring and warm disposition, and continues to ensure that I get the best service for my car. He always goes beyond what is required of him to make me feel that I am a valued customer. More importantly, I know I can trust him implicitly and that he would not take advantage of any of his service advisees. At this location (Ken Shaw), I find the lounge waiting area excellent as there are computer work stations, as well as WiFi if you choose to use your own computer. The cafeteria is functional but comfortable, and the food service is of good quality, with a very accommodating "chef". I highly recommend both Dave Bates and Ken Shaw Toyota Service Department.

Rachel T

I have leased my last 3 cars from Ken Shaw Toyota, purchased my most recent vehicle from the pre-owned division and used their service department numerous times. I can't say enough good things, but the main thing to know is that they ACTUALLY care here. Back in December, I was very anxious about purchasing my first ever vehicle and they were very patient with me and took the time to make sure I was absolutely comfortable with everything. Then today when I thought I had something wrong with my brakes on my new car, I brought it in and even though there ended up being nothing wrong, they were so thoughtful and genuine in wanting to help me and ensure I was as happy as possible. Overall, despite being located smack-dab in the middle of the busy city, all of the staff (and I mean ALL of them from the pre-owned salesman to the service assistants to the owner himself!) truly treat you like family and I highly recommend all of their services.

lawrence snyder

Ken Shaw Toyota is trying to sell an as -is Toyota Echo that is full of rust with huge holes around the underneath even the gas tank was split in half. This vehicle is Very dangerous and should not be sold but crushed.Ken Shaw Toyota states on their web site "We take pride in offering not only the best quality vehicles in Canada" ETC.... Crush this dangerous car do not sell to an unsuspecting buyer. Shame on Ken Shaw Toyota ! How many other dangerous cars have been sold in the past?

David Terry

Fantastic experience from Ken Shaw Lexus Toyota. They spend the time to walk me through all the options and allowed me to make the right decisions. They let me feel like I was in the 'drivers seat' and they were a consultant to my decision. The dealership was welcoming and warm. They set up the delivery meeting when it made sense for my schedule. I would recommend this dealership to my friends and family!

FriendlyGarbage

Definitely one of the best dealerships I could have gone to! Manpreet Kaur was incredibly helpful in the process of buying a used car! If she is helping you, know that you are in good hands. She is very friendly and great at her job! She is who every car dealer should aspire to be. Thank you!

Amy Vuong

So back in December I did not receive the best service on the day of my pick up for my vehicle. A couple of months later, I got in touch with the sales manager and he made sure I got the best service I was suppose to get. He made sure his team took care of my interior shampooing, topped up my oil, buffed out any scratches that were caused by the winter, and changed out my winter tires to all season tires. My car felt brand new once I received it back the next day. I just wanted to thank the staff and to Paul for making sure my car got pampered, before leaving the dealership.

Adriana Di Lisi

I am quite disappointed in this dealership. Although the woman I dealt with was very friendly and provided good service, literally a few hours after driving the vehicle I purchased from them the engine light came on. I took it to get diagnosed and it turned out to be the transmission, which will cost almost $3000 to replace. I contacted Ken Shaw Toyota to notify them but they basically said there was nothing they could do. I expect they made a profit on the sale and was asking them to meet me half way but they refused. I expected more from a Toyota Dealership and for this reason would not recommend.

Art Scape

Ken Shaw Toyota was great. We stopped in to discuss our needs and they found us a car that worked for us. Their price was competitive, we felt confident we were getting a great car because of their history check and they were professional as well as personable. Special thanks to our sales representative Ernie!

Yul He

Very welcoming and amazing customer service!The customer service was really helpful and the honesty helped us with our choice. A huge shoutout to Shahar Kamran for accommodating us in this experience. She went through the process with us step by step and help us with our questions and concerns. She also helped us with the decision of which vehicle to buy by giving us information as we are first timers here. As one of our first dealerships, it was very successful and an overall great experience.

Urvish Patel

I went to ken shaw toyota last week to buy used camry. I got it yesterday really really happy. Special thanks to MANPREET KAUR. She made all my doughts clear and explained me everything in best way. She is really the best one they have and i am strongly recommend her to everyone out there like me who wants to buy pre-owned car. Thank you MANPREET Thanm you KEN SHAW.

Meghan

Anwar at Ken Shaw Toyota was so patient, understanding and very helpful in our discussions in purchasing my first car. They were reasonable and fair in the negotiations and I look forward to future dealings with Anwar and Ken Shaw Toyota. Thank you so much once again Anwar! - The Mendes'

E C

Lousy experience when dealing with this dealer. I called ahead to notify that I was going but was still left waiting in the showroom for almost 45 minutes. I have purchased 5 Toyota vehicles in my lifetime and this was hands down the worst dealer that I have the displeasure of dealing with. We did purchase a vehicle a few hours later at a Toyota dealer just north and were treated with more respect and obtained a vehicle at a reasonable price. Look out for the admin fee in the price of the car quote that they try to balloon the price up with. Lousy negotiating tactics. Just be honest with your customers or do us a favor and close your doors.

B.K. Bisnauth

Recently purchased a new 2019 Prius from Michael Naraine and was very happy with the entire process. Michael helped me learn the car layout and all about the functions of a vehicle. The only thing that i was disappointed with was the dealership did not provide any perks. For a brand new car purchase you would think a dealership would include a couple of free oil changes maybe. If you are spending your hard earned money on a car the dealership should appreciate that and accommodate more to help out a new customer. Overall the experience with the salesperson was great but the dealership management could provide some services in the package.

harminder singh

This was my first time buying a brand new car and i was anticipating the situation to be stressful, but I have to say dealing with Ken Shaw Toyota made every detail so easy. John was very helpful and knowledgeable and willing to go above and beyond to make sure I was happy!

Pierre Fournier

My first ever Toyota purchase took place with Sales Representative Thomas Sarrazin at Ken Shaw. The process got difficult since there are not many 2019 Yaris SE available with two tone color combination and standard transmission. Thomas worked hard with the dealership to make me happy and he found what I was looking for. He did not tried to change my mind at anytime and remained professional and patient. I got a thorough introduction of the car features plus a complete tour of the impressive dealership facility, making me feel welcome. The car at time of delivery was impeccable - as should any Toyota.

Anna Miransky

I returned to Ken Shaw for my second Toyota Corolla and was very pleased with the service in the sales and maintenance departments. I find the service department particularly convenient because of the shuttle. If its routine maintenance I often have a pleasant wait in the lounge, and if the service needs a longer time period, the shuttle to the subway is very helpful. The service personnel are always pleasant and helpful with any questions I might have.

Simon “Simon S” S

A well-stocked inventory with excellent service. Nader was also a very helpful and informative sales rep! Definitely recommend this dealership, especially to first time buyers!

RAO D

Really Impressed with the exceptional service by used car sales consultant Ron Vernon. Even though Ron has very busy schedule, He came all the way down to my place to pick us to go the dealership for test drive and helped me to buy the 2011 RAV 4. Ron is knowledgeable and Honest guy. Thanks Ron for your help.

Qadriy Naimi

Bob was an amazing product advisor who helped us choose and buy our dream family car. We appreciate all of his help! Thank you Bob!

Gene Martin

Customer satisfaction guaranteed. You will experience the VIP treatment throughout your whole experience. You will not be disappointed. Thanks again for your exceptional customer service Bob!

Vijay Viradia

I Bought my first car with Ken Shaw Toyota. I met Manpreet Kaur as car sales person. She explain all the details of carfax and car tried her best to get a good price. I am happy to have my first car with her. Thank you.

Dee Diamond

I am giving this car dealership a 4 star rating solely due to their Sales Associate Kevin Wang who I give a 5+. Kevin was honest, patient, informative, answering the many questions I had and a super nice guy to to top it all off! He did not …

jane wallbridge

Great service! All protocols in place with Covid. Joe Galluzzo was professional and very helpful delivering new vehicle. I would definitely recommend Ken Shaw Toyota if looking for new car.

Daniel S.

We recently got our second car from Ken Shaw Toyota. On both occasions Raymond Kan provided excellent service. We were impressed with Raymond's high level of professionalism both during the sale process and his post sale follow-ups. Raymond made our experience from beginning to end simple, easy and stress free. It has been a pleasure dealing with Raymond for both our Lexus purchase and more recently our Toyota Highlander. I would highly recommend this dealership.

Mike Riddell

The entire team at Ken Shaw Toyota is awesome. Michael was attentive throughout the whole purchase process - he got his hands on a difficult vehicle to get and did it much sooner that I thought possible. 10/10 will continue to deal with Ken Shaw and would recommend them to friends and family. Thanks Mike and the team! Love the truck and I’ll definitely be seeing you again.

Dhwanil Shah

I sold my Hyundai Sonata here and the process was seamless. Aun Sayyed was extremely helpful and easy to work with. :)

ANDRIY DUNETS

Beautiful dealership. Clean and nice. I wish customer service was the same. Called them to book an appointment to see and test drive Prius Prime and to evaluate my vehicle. Asked them if we can put numbers together. Got confirmation from Tony. Test drive was set pretty quickly - thank you for this. I asked if it is possible to appraise my vehicle while I'm on a test drive not to waste time after since I have to pick up kids. Answer was yes. After I came from the test drive I found that my vehicle was not appraised since "I haven't signed the form for appraisal". But as soon as I mentioned that I want to compare to Honda Clarity and drive it before I make my decision - sale person pushed my ownership and a key towards me and said that there is a policy in this dealership and they are not going to appraise any trade-ins unless customer is ready to commit. It seems like they were very busy - few service customers and nobody else except me in the sales department.... Very disappointing to see this level of customer service in Toyota Dealership.

Blake Dennis

Great purchasing experience from a socially distant perspective. Was assisted with my purchase by a very experienced sales manager and he made my purchase easy and enjoyable. Finally get my dream truck. Thanks Ken Shaw

Yossi Schochet

I was shopping for a used vehicle and went to a few dealerships before buying at this dealership. Here is why I purchased at Ken Shaw Toyota: The sales rep Kevin was totally honest with me. I will give a few examples of my experience with another dealership - there the sales rept wanted to charge an extra $50 for gas or other "extra" fees (yep, that sales rep blew the deal over $50 and made me lise confidence, while at Ken Shaw there were no extra added fees - the price was clear, plain and simple; another example, at another dealership the advertized price was only if financing is used (because the dealership makes extra money from that) and they upped the price for a cash sale! At Ken Shaw the price for cash was same as financing - no games. He also showed me the service history of vehicle from when it was first sold by his dealership - full disclosure, total honesty. Also, the sales rep Kevin really went beyond the call of duty to make sure I am totally satisfied customer. I can give a few of many examples: he made sure I get ALL the keys - in this case, 3 keys and 2 keyless; also a remote starter and he escorted me to Service to make sure it works properly; touched up a mark on door; and made sure I got a full tank of gas of course at no charge (- see above that another dealership tried to charge $50 fuel fee for less than 1/2 a tank - so beware). These are just a few examples. Kevin also kept in touch by text to make sure the purchase goes smooth and expeditiously, from test drive to drive off the lot, all within one business day. That's why I bought my vehicle at this dealership and not at the others I visited! I strongly recommend this dealership and specifically this sales rep, who exceeded my expectations.

Joe Steinman

Purchased a used Toyota Rav 4. Anwar Kamran, the Assistant Pre-Owned Manager, was my salesperson and he was amazing. All my questions and e-mails were answered promptly, he went over all the details regarding the car, the settings etc. It was a great experience and the car is great too. Elena Steinman

Andrew Gorman

Just picked up a new Highlander. Couldn't be happier with the service that the entire Ken Shaw team provided. Helder and Chris were knowledgeable, patient and thorough throughout the process. Thank you for making the buying experience pleasant and easy! Great vehicle, Great dealership!

Teresa R

I was a little hesitant walking in to a car dealership by myself. I did not have the best experience at other dealerships when asking questions and gathering information on buying my first car. But that was definitely not the case at Ken Shaw Toyota. There I met with Will Erichsen who was amazing, and with his down to earth attitude, I ended up having the best experience. His customer service was so exceptional, that not only he exceeded my expectations, but I did not feel pressured and he respected my need to comparison shop and was extremely patient and knowledgeable. I will consider Will Erichsen as my go to when I purchase my car.

Bogdan Hirniak

I want to give thanks to Michael Naraine who helped us to buy a car. He was very kind, sincere, attentive, dedicated and committed to us. He has the capacity to explain the customers clearly. I bought the Toyota Corolla Hatchback . I'm very happy I did it at Ken Shaw Toyota . Thanks again to Michaele !

Catherine Kelly

I recently bought a new Corolla with the excellent assistance of salesman, Will Erichsen. He was never pushy (hooray!!) and was always amazingly patient. Very professional, with a friendly, welcoming manner, he went out of his way to help me with my questions. I would have no hesitation whatever in recommending friends to go to Ken ShawToyota, a great dealership, and to specifically ask for Will, a really great salesman.

Nestor

Michael Naraine at Ken Shaw was exceptionally kind and patient with me. This was my first new car purchase and I had trouble making my mind up about certain details. I changed it a number of times throughout the process but Michael accommodated these changes promptly and without any resistance or judgment. It was a completely painless experience and I highly recommend him as a sales person, that is, if you prefer someone who answers all your questions, does not force a decision upon you and allows you to arrive at this decision at your own pace. As a result, I am completely happy with my purchase, made no effort to go somewhere else and have no doubts about the decision I made.

Nexus Kumho

I called first time and spoke to sales person named Ron and asked about information about a vehicle that I was interested. This particular vehicle was priced above market value and asked if I can put an aggressive offer, I immediately felt that he was insulted and made an excuse that he was busy that said he will call back about a technical question I had on the vehicle. He never called back. Very unprofessional! A few days later called back spoke to a guy named Kevin and he was very helpful and even entertained my ridiculous offer. He called back after discussing with his manager. The entire conversation was very professional and easy to deal with Kevin. I am still in the market for a great deal but will never want to deal with this dealership. Overpriced, overall experience is a hit and miss who you deal with at this dealership.

Simon Pearson

I dealt with Chris Jones. Excellent service. He was generous with his time and explained things clearly and openly. My first time leasing and I was initially a little nervous, but it was a positive experience.

raymond kan

Absolute first class sales and services at Ken Shaw Lexus. No pressure sales, informative and friendly atmosphere. I definitely will refer my family and friends to the dealership.

mazhar islam

very unprofessional Services, I travel waterloo to there location in Toronto but don't tell you exactly, what is wrong with the car. just waste your time, because they have only time .specially Kevin. poor service.

Loris Tomada

Chris Jones and Paul Shaw made the purchasing process simple for me. The car was available when they said it would be and they walked though the whole process with me. They gave me a fair trade in value for my prior vehicle and had everything ready for me when I walked into the dealership to pick up the new car. LT

Priscila Lopes

Ensure that you know all the fees you are paying, especially the ones due on delivery, we paid for a fee that we did not know about it; first, we were told that it was a mandatory fee, so we signed the bill of sale; however, it was not exactly this. Be careful, because later, they will say sorry they did not explain it to you adequately, but you will need to pay for it anyway. I bought 2 Toyota vehicles before (another dealer) and never paid for it, so make sure you are aware before signing anything, so you will not feel injured (as I'm now). The car is fantastic, wish I had gone back to my previous dealer.

Oj Buckley

Just bought my first car from ken shaw from bob my dealer. He was nice and helpful throughout the process cant wait to receive my first car thank you bob!!

S F

Fantastic dealership! I had interactions with more than half a dozen employees, and they were all very helpful and pleasant to deal with. Tony was my sales person, and he is a class act! Highly recommended.

Misbah Anwar

We are very satisfied with the service provided by team at Used Vehicle Ken Shaw. They certified the van for us and were very cooperative when we found issues with vehicle after we brought it home. Prices are very competitive as well. I would like to thank sales person Shahar and manager Anwar for their services and cooperation.

Albert Huynh

Had the pleasure of completing a super smooth sale with Tony Lawrence and Kenny Shaw. Initially when I was shopping around I contacted other dealers to see who could offer me the best price. I have a very busy schedule and I'm the type to close on solid deals and not waste my time. There was another dealer that offer me a way better deal after closing, but it's okay the customer service here is TOP NOTCH. I got a hold of Kenny in the morning and he instantly responded back to me. Told him I was going to arrange to come into the dealership. Got referred over to Tony and shout out to him, DEFINITELY THE COOLEST GUY THERE. Sale was straight forward, nothing pushy, knew what I wanted signed the paperwork within the hour, met Kenny, placed the order, 2 months later got my car. Super satisfied, looking to service the car here and possibly a Sienna down the road. Update: I've just approached my first service and came back to have my car worked on. Zoltan took my car in, told me he had to get a hybrid technician to work on it, not a problem left it there and of course I love to explore around the showroom met with my salesperson Tony again, glad he remembers me! Got the shuttle to drive me to my location was told it would take about 1.5 hour for the work. Got a call within the hour work was finish but couldn't pick it up until later. Apparently their service closes at 12am! I didn't pick it up that late but I'm glad they're open (even if it was only 1 day a week) until that time it is very helpful for my schedule.

Jenn Weaver

I have had some not so enjoyable experiences in the past with car dealers and I was hesitant to even go to one to sell my used car. But I decided to give it a shot and was pleasantly surprised. Fraser Chamberlain was super friendly and easy to deal with. He was also honest and straight forward which I appreciated. He made the whole process quick and painless!

Josh Hynes

Hands down the best. I used to think dealer services were expensive and uneconomic. Not here. The prices are very competitive if not the best! The job is done on time if not earlier. I just brought my Highlander in at 8pm for a next day 11am appt. At 11:30pm they had finished and the shuttle was still running! Unbelievable. I wouldn’t service it anywhere else.

Robert Graham

I recently purchased a new Toyota Tacoma through Chris Jones at this dealership. He and the rest of the staff were friendly and very helpful with my purchase. I would use them again in the future. Overall very pleasant experience.

Patrick Nguyen

Amazing experience. Posted my car on Kijiji, Fraser reached out and made the selling process easier than I could have imagine. Most importantly getting a quick pay cheque. Also have issue with my 2nd car that he offer few good solutions for with consideration of my situation. Highly recommend.

Jessica pres

My husband did the face to face as I had to stay home with the kids. In general all the staff were pleasant to work with. However, the salesperson Shahar we were assigned to was not quite on the ball. The 1st car we were interested in, she told us to come in and test drive so we did and it was in the body shop. So we went home and waited, and waited. We called and found out it was sold! We were so disappointed. Luckily another great listing came up and we bought it. We were told the spot of rust would be fixed, the car would be cleaned and the the bumper clip would be fixed. Upon receiving the used car we purchased, the rust was not fixed properly ( would of rather it was not touched at all as what they did made it worse), the car was still pretty dirty and the only thing cleaned was the weather tech matts that were lathered so much in armaral my feet would slide all over the place. I had to wash off the oil as it was almost dangerous to drive or for my kids who hop in and out of their seats. The bumper clip was never fixed. So, overall, we are happy with the purchase but felt like we kinda slipped through the cracks and were just another sale. I like to give the benefit of the doubt, perhaps with Covid it makes these processes harder but after spending 25g's on a used car we would of appreciated a bit more attention.

Baset Yagubi

One of the best dealers I had business with. The professionalism and attention to customers requirements are extraordinary. Special thanks to Anwar Kamran, Pre-Owned Manager, he took care of my business as it was his own. Certainly, I will be back to this dealer to buy a car if I need to do so. I recommend this dealer to buy your next car.