Reviews of Tycos Auto Parts (Tires)

Yuval Bavly

I shopped around for a while and found Japan Auto Parts after calling 4 other places. I saw right away why they have so many good reviews. I had a great experience and am happy with the work on my car. Ken and Bruce were really gracious and helpful. I highly recommend Japan Auto Parts!

Adam Russel

The staff were very helpful and we're able to get me what I needed same day I would definitely go to them again first for any parts I need for my van in the future

Sam R

I had the BEST experience at Japan auto parts & services. I didn't have heat coming inside the car(mazda2) they changed licking heater core for a very reasonable price and all staff are amazing, specifically ken. I definitely recommend this place to anyone looking for honest and caring services.

Rachelle Gaspar

Ken was super helpful. I went to pick up a part for my vehicle and he went above and beyond by also installing it for me. What an amazing customer service!

Ata Madani

Excellent quality of work and honesty.

Reg WilkinsonGplus

This testamonial had to be written. Last month, while on business in Toronto, I had a mechanical emergency with my foreign car. With my dealer to far away to chance driving there, I was quickly referred to Japan Auto Parts by a business associate. The next morning, my phone call was answered by a very helpful gentleman. Shortly after, my problem was taken care of by Bruce and his seasoned team of mechanics. As a business owner myself, I would highly recommend JAPS for all your auto needs. Bruce gets 5 stars. Todd

Allison Chan

I brought my car in to get my suspension checked and they diagnosed the problem pretty quickly. Mario is super professional and the service was great. You can trust their knowledge and experience without ever feeling like you're going to get ripped off. Conpletely trustworthy and I'll be coming back for future maintenance.

Al “Sticks” Weaver

I Highly Recommended them. A very reputable company and there mechanics are top notch and know there stuff but found them a little pricey, but there replacement engines are very good and reliable.

rochelle traya

Great job. For sure i will recommend it to my family and friends. Thy really did a good job...

Mike S

Thanks Bruce, Ken, Greg You gentlemen makes me feel like family Your courtesy, reliableness and service since 2013 has been nothing but superb I will definitely use your auto service in the future again God bless your business Mike S Brampton Ontario

Siyar Ahmad

All staff are very friendly and will trained , especially ken is very nice, honest and very helpful person , try once this garage if any one has any mechanical issue , thank you very much ken for your great job

David Mendez

Never actually did get my blown engine replaced by Bruce and team simply because the manufacturer ended up supplying the parts free. But Bruce's approach to my request for a quotation was exemplary and the pricing was very fair. I know, since I did shop around. Great experience.

Suave Kajko

My experience with Japan Auto Parts was outstanding. My local Toyota dealership was unable to properly diagnose a problem with the power steering on my FJ Cruiser and told me the only way to fix my truck was to replace the entire power steering assembly for $4,000. Japan Auto Parts quickly identified that only one steering component needs to be replaced due to excessive corrosion and fixed my truck for $550 (including parts and labour). In addition to this, the staff was extremely friendly and helpful. This will be my go-to mechanic for all future problems :-)

fasky DG

Great customer service! Thanks kuya ken for the tour of the shop! I ordered my sway bar link end here. And i thought its gonna take 2-3 days to get it but i got it on the same day i ordered!

Zachary Toth

Japan Auto Parts has the best service I've ever received. Bruce was more than helpful and extremely knowledgeable.

Eric Fung

Thank you Mario and your teams for giving me a detailed orientation of my car problems. Your expertise, honesty, and great customer services are the reasons that giving me the confidence to leave my car with you. Also would like to say thanks to Bruce for the extra information. You guys are awesome!

Charlotte Biricz

Straight talk and fair price. My experience with Bruce and Ronnie was that they delivered on the reviews from their web page and my initial consultation. I had done my homework on comparable prices and alternatives to my 2007 VW Passat wagon's transmission problem. Since my transmission rebuilt, I have been driving the car like a 16 year old with a lead foot and have not had any transmission issues. While hoping not to need them again... I know when problem strikes, I will be back with any of my cars. P.S. This review is from Larry rather than Charlotte Biricz as Google Chrome mistakenly attributes.

Khloe_Playz 123!

Thanks to Bruce for all of his help

Randy Hudson

Couldn't be happier with the service! First time I ever rcvd a shop tour, and as it turned out, I didn't need an engine replacement.

Nicholas grant

Came here a couple weeks ago to have my 2004 Honda Civics engine swapped out, everything was done in a timely manner, customer care was excellent, I had Ken managing my account and was very pleased with how he handed everything, didn’t try and up sell me which was a major plus. My car drives like new. This is going to be my new go to shop.

leo abanilla

Very professional and honest. Ken explained to me thoroughly and patiently the condition of my car. Excellent customer service!

Ryan Dyck

I just can't say enough about my business dealings with Bruce at Japan Auto Parts. He is a man of the highest integrity. He has stood behind his product above and beyond. His customer service is the best I have ever come across. Bruce always made me feel like he took a personal interest in my situation, and that I wasn't just a number or an inconvenience, and believe you me, my situation was definitely a frustrating one for all involved. I can say with absolute conviction you will be hard pressed to find anyone who is more honest, has better customer service, or stands behind their product more than Bruce at Japan Auto Parts. Not only that, but he is an absolute gentleman, and a pleasure to do business with. I would rate my experience as a 12 out of 10! With Many Thanks and Appreciation for all you've done. Sincerely, Kimberly Dyck

Isaac Jordan Melis

Booked an appointment for Wednesday morning (this week) to get my brake pads and rotors checked. Recently, I went to get my vehicle's (2018 Acura TLX) oil change done at a different shop and one of the staff told me that my brake fluid was running low and how it could be a sign that my brake pads are worn off. So I went online and discovered Japan Auto Parts & Service which was conveniently located about 10 minutes from my home. When I came in Wednesday morning to get my brakes checked, I was able to meet Ken (the same individual who booked my appointment over the phone). Ken was really friendly and even kind enough to introduce me to some of the staff/mechanics, as well as giving me a full tour of the place. While waiting for the inspection to finish, I was able to meet Craig, who was one of the other office staff members. Craig was also really friendly and we were able to engage in many interesting conversations. Ultimately, after the inspection, we discovered that my car's brake pads and rotors were fine. Now since, I paid for the diagnostic test, Ken and I were able to work out a deal in the event that my brake pads do wear out and require a replacement. Ken also offered a much lower price for what I was regularly paying to get my oil changed. Overall, my experience at Japan Auto Parts & Service has been incredible! The staff were not only friendly but also honest and knowledgeable, and provided a very fair and reasonable price for their services. Originally, I thought they only do Japanese branded cars (as per the name of the shop) but they do all makes and models. They also do pretty much everything except for body work. I highly recommend Japan Auto Parts & Service for all your car's needs!

Nibin Thomas

Stumbled upon one of the most honest and straight forward auto service shops in the GTA. Bruce Wulfsohn knows how to do business and understands customer service. His entire team is cordial and eager to help. I had to replace a cracked transmission housing and damaged 6th gear on my Acura TSX (6sp manual). They tried to find a used one with low KM’s but everything was way too high (250K +) and they didn’t feel comfortable selling me one they couldn’t stand by. They picked up the transmission from my mechanic, tore it down and called out the issues in their speedy diagnostics. They found me a used housing which saved $250 and said the transmission was in good shape except for the 6th gear which lost its hardening. They could have sold me a full rebuild but Bruce was honest in what needed to be replaced to make him feel confident that he would return a reliable transmission back to me. He didn’t try to sell me on anything I didn’t need, even though he could have easily done so. I must have had over 20 calls with Bruce and his team over the entire process and each and every time they were positive and ready to help answer my questions. Never once did I get the feeling that they were annoyed of me (apologies if you were guys). Don’t feel shy to ask these guys questions, get into the shop and meet them in person and ask them to physically show you the issues and they will explain it in simple terms. Take a minute to read these reviews. Rest assured that you are in good hands with the staff at Japan Auto Parts and Service. You get what you pay for in the end and they delivered value on every dollar spent. These guys are the real deal, you won’t regret it.

SKY LARC

Bruce and Craig were friendly and helpful. Family vibe. ????

Sean A.

My car literally broke down at the entrance of their lot ????. Im sure glad I did! My car was back on the road within a couple of hours. Honest service at an affordable price. What else can you ask for?

Chelsea Sherman

I have been to Japan Auto Parts & Service before and they are amazing, but this time they really saved me from a huge headache! I had an emergency this morning with my car, and I went to go see Bruce who took my car in right away and had it fixed before the end of the day at an amazing cost! I could not be happier with Japan Auto Parts service and everyone is so friendly when you go, even the other customers. I highly recommend taking all of your car needs to Japan Auto Parts & Service! Thank you!!

Connor Wagstaff

Best service, great resourcefulness and just an absolute pleasure to work with these guys. HIGHLY recommended if you are in need of any Japanese auto parts.

FitnessFactoryApp Corp

Amazing customer service, I called on Wednesday evening needing my car ready for Friday with an unknown Friday. Ken and the team delivered on time with exceptional service!

David Cucuteanu

Came here for a major engine failure problem. On my first day in I was warmly greeted by everyone and shown around the shop. Craig was more than helpful and Ken was the kindest lifeline to the entire operation. On top of getting the engine fixed, I recieved complimentary discounts and services done that I was not charged for. Everyone is extremely knowledgeable and helpful to whatever you need done. I left without any complaints and everything was like new, but my luck struck out a few days later as my starter clip broke on an unrelated note. I brought it back in and to my amazement, it was replaced free of charge. These guys will have my family and I's business until cars become obsolete. Shoutout to Bruce, really great guy in charge of everything and as well as the mechanics!

Shervington Kerr

I took my Infiniti FX 35 to Japan Auto Parts for service. My concern was that another garage told me that I needed a new engine. Bruce did the analysis and leg work to discover all issues with my car. Bruce did not suggest a price for service up front. He checked out the cart and reported all issues. He told me exactly what was wrong with my car. After analysis and hard work, Bruce discovered that I did Not need to have the engine replaced. Excellent work done by professionals. All issues were checked out and verified. I was informed of what work needed to be done. I am very happy with the customer service. Even happier with the final price. Great work Bruce and Team. Thank you Japan Auto Parts, I will be back. Shervington

Joe Horani

I knew of JAP from google search. I wasn't referred by a guy who knew a guy who knew a guy. Yet, from the beginning, JAP was open, upfront, and honest about my cost and the quality of their work. Bruce quoted me a price, and, surprise, I paid exactly that. No hidden charges, no fine print, no caveat. Great people, great service, and great ethics. Got a customer for life, and everyone I know. Thanks Bruce and everyone at JAP.

Howard Katz

The transmission on my wife's trusty 17-year old Honda CR-V decided to self destruct without warning. My expression was that the transmisson "turned to soup": there transmission oil all over the pavement, the rear drivesahft was broken, and to top it off, there was a hole in the side of the transmission (which was found after disassembly). Since the rest of the car was in top shape (and because we love the car), we wanted to repair the transmission, rather than scrapping the car. After consulting with my everyday mechanic, I took his advice and had the car taken to Japan Auto Parts for repairs. Not only do they do normal mechanical repairs, they specialize in rebuilding transmissions - which they ship to other shops across the country. Nice operation. Since my transmission had a hole in it, a simple rebuild was out of the question. After discussing the various options with Bruce and Frank, I decided to purchase a used JDM transmission (a low-mileage transmission imported from Japan), and a new rear driveshaft sourced by Japan Auto Parts. They completed the repairs very quickly, and for a very reasonable price. The car drives perfectly now. As an engineer who knows a thing or three about mechanical repairs and mechanics (back in the day, I rebuilt my '74 Norton 850 Commando from the ground up), I highly recommend them for expertise, quality of service, integrity and value.

Ishan Prabhu

Frank, Ken and Bruce helped me out when my car (1997 Volvo 960) was acting up and when my regular mechanic had basically told me to get a new engine or scrap the car. They are highly professional, understanding, and honest in their work. Highly recommend their services.

Wolf Fx

Reliable and good service with a nice amount of warranty, went in to diagnose my 9th gen civic for coolant problem turns out it wasn't that and could just be a minor belt problem. Bruce offered for me to come in another time free of charge since they couldn't replicate the problem when the car was warm. Good for engine/tranny swap as I saw the facility was well organized and people there were really nice

Jordana Glassman

Reliable, dependable and friendly staff. Frank, the service manager is willing to go the extra mile to ensure satisfaction. Excellent!!!!

Isaac Godin

I had a really good experience at Japan Auto Parts/Transmission Depot. They provided a great customer experience and in a timely manner. They were very helpful and informative with regards to the vehicles problem and the appropriate solution. Also out of all the places I contacted they were the only ones that provided me with the rebuild option, and with prices comparable to putting in used parts. On top of all of that when I went to go pick up my vehicle I was delayed by GTA PanAm traffic, I called to let them know and they stayed open late for me. I would definitely use their service again and would recommend them to anyone I know.

Husam Alsoufi

Excellent Service

SvM EvilStoner

Reviews sound like ads from a t.v commercial.

eric roberts

Back in the day, when they were at their first location, they revived my Nissan with a mildly used engine at a ridiculously low price. dealership was not amused at loosing the profit

Craig Berman

My starter motor decided to call it day. I discovered this early on Monday morning. I had my car towed up to Japan Auto Parts and Bruce and his staff had me booked in straight away. They were friendly and helpful from the time I arrived. Something that really stood out was they ordered a part that we thought I needed but when they opened up the car they saw that the part in my car was still good so they sent the replacement back. They could have very easily have replaced the part and I would have been non the wiser. I really appreciate this. Thanks for helping me out and getting my car moving again.

Gwan Starr

Took a chance on this place and got an oil change based on the many positive reviews. Unfortunately they used the wrong oil in my car and when I let them know about it they weren't willing to make it right. Now I am driving around with the wrong oil in my car and will have to change it at my cost. I'm out $85 and my time. ????????????

William Watson

Bruce and his staff go above and beyond when fixing your vehicles.They rebuilt my Transmission,Replaced my starter motor and replaced my timing belt,My 99 Mazda Millenia is a lot more fun to drive now that it is running within design parameters. Their prices were fair and their lines of communication during the repairs are excellent,Thanx to all the guys that worked on my car,I have become a repeat customer thanx to them earning my business,Try them, you will not be disappointed,Oh and they just don't work on Japanese vehicles,They work on any vehicle. Best Regard's. W.J.Watson North York

Andres bello

I email dozens of spare parts business looking for parts for my Mazda Demio 2008, some didn't answer and from those that did, I just got a flat " I cant help you"......... I was giving up. Then I get a message from Bruce from Japan Auto Parts, he began asking me for more details on the parts I was searching for. After a few days after I get a message that he had found the parts. Bruce has a complete understanding of customer service, I dealt with a professional. I thank you Sir, you will hear from me again.

Gaël Ehret

Simply great service. Transparency

Allen Ormerod

Bruce, I sincerely apologize for being late to post a testimonial BUT to those considering using Japan Auto Parts, BE PREPARED for the FRIENDLIEST and BEST CUSTOMER SERVICE I have experienced in the after market auto shop business. Don't let Bruce's friendly South African accent scare you lol. He knows his Japanese cars. I received a low km Civic motor from him after a consultation and the were quick to do the job and they back their work up with pride. I would recommend these guys to anyone needing a good used motor.

pat Cyril

My Kia soul 2014 had a mysterious engine problem even the dealer could not find and suggested that I might need a new motor at a cost of 5g, contacted many reputed car engine dealers to see whether i could get the problem solved for a reasonable price, but regret their response was not something different from the dealer so finally contacted japan Auto parts and spoke to Ken who was super+ helpful when I explained my situation and said that he could fix the problem and bring the vehicle over to them for a vehicle diagnose and fix my car in less than 3 days for a fraction of what dealers suggestion for newer engine and i am glad i am still using the same old engine runs like the same way i drove when i bought it brand new 4 years back and i highly recommend this place to everyone and i am glad i found them. Good luck to Ken and the team .

Justin Whiteley

Called Bruce this morning looking for some work done on my 99 subaru legacy b4 twin turbo. I was looking for work on the vac lines and getting some things removed and set back to factory. Bruce was very honest and helpful to me saying this work should be done by a subaru specialist as the ej208 engine can be very difficult to set up. He suggested me to a specialist shop that builds boxer engines at race specs. 10/10 would bring my car to Japan auto parts and service for anything else I need done!

Andrew Jarrett

We live in British Columbia and drive an unusual vehicle, a 1994 Toyota Hiace camperized van. When it overheated as we were headed home from Oakville, we had it towed to the Toyota dealership in Oakville who diagnosed the problem as a blown head gasket and possible cracked head, likely needing a new engine and, by the way, we won't do it. It took some looking, but when I called, Bruce immediately said, "I know this vehicle and we can help, but we're busy and it might take a few days to get to it". When he did, they discovered a broken hose and no problems with the head gasket or engine itself. Bruce was in regular contact with me, pointed out some other work that should be done and I was glad to let them do it. Bruce gave me the approximate costs in advance, gave me options, and didn't pressure me to spend money I didn't need to. I probably saved $3000 or more. Great to deal with someone with integrity. This is how the auto repair business should work!

Parry Hotter

-quality workmanship from the mechanics -energetic personalities from the office guys -let me use their microwave -gave me muffins -feels like a family salamat.

Elaine Rody

Love the great courtesy, explanations and continual contact of assessment. The problem was dealt with efficiently and honestly. The charge for work was very honest and reasonable. I would certainly return for future work on my vehicle as the need arises.

JDM_ STEEZ.98

Had a very positive experience at Japan Auto. The vehicle was pretty much undriveable before I brought it in and had to do a rebuild of the cylinder, the technicians quickly found the issue as cylinder four was not producing adequate compression, from there I received a phone call immediately discussing options and an estimate. The job was done rather quickly considering the amount of work that was done on the vehicle. I'm very glad I took my vehicle to Japan Auto and had a very pleasant experience with the people working there. I strongly recommend this place to others and considering I am in a car crew I will be forwarding info about the shop to others who need work done on their vehicle. Good job guys!

bricktop killa

Great honest service! Bruce is a true professional.

bogka

Ken's the man! Nothing but praises for this guy and Japan Auto Parts & Service. They will save you money and get that stress off any car worries and problems you have. Coming from someone who's been a victim of several dishonest places before, try them first before checking out other auto repair shops - you won't be sorry you did. Highly recommended.

Nathaniel Forbes

There is no other Auto Service Centre like this one. The Customer service is superb. Ken and the owner Bruce helped me out with my Mazdaspeed 3. When I was in need, they understood my situation and delivered. My car needed another engine after they had installed one a few months back which cost a lot for a young guy like me. They got me another motor and took care of the cost, which is a miracle. No other shop will ever help you the way these guys help people. God bless everyone at Japan auto parts and service. Thank you. Best Regards L.J. Highly Recommended.

Jasper C.

I've been looking all over the city for a fair and honest car service provider and I can attest that Japan Auto Parts & Service is the place. After having been to two other auto shops in the City of Toronto that both had relatively great reviews online, I was originally skeptical about this company's exceptionally-high rating on Google; I read a couple comments and was not completely convinced. After visiting the location three times for different services and repairs, I can honestly say that it has been the best experience that I've had at an auto-shop. First of all, it is evident that this company is very well-managed. Though I was not personally advised by the Owner -- Bruce -- it is very clear that he is wholeheartedly dedicated to this company and its employees and customers. I specifically mention 'employees' because based on my observations having waited for my vehicle in the office, the dynamic among staff members, whether it be Bruce the Owner himself or a Technician who works in the shop, is full of mutual respect and efficient. Bruce and the staff members conduct themselves in a very professional and friendly manner. Unlike other shops where you may feel distance between the shop and the customer, the staff members at this shop operate in a very transparent and open manner, thus making the customer very comfortable. Secondly, my Service Advisor, Ken, was extraordinarily professional, efficient, and helpful. He was able to accommodate servicing/repairing my vehicle in a very tight schedule (in less than a week). The Technician who worked on my vehicle, Rob, was also very professional in handling my vehicle. Rob provided honest servicing advice that was consistent with what a family friend/mechanic who also took a look at the issue (suspension-related). This reassured me that this shop was not one of those that would recommend unnecessary repairs to make money. Ken followed up on every issue that I brought up (and there were many) and provided helpful information, such as where it may be cheaper to purchase certain parts online. When I noticed a minor installation imperfection (lighting-related) on a Friday afternoon, I was very surprised that Ken was able to have my issue resolved to perfection and satisfaction when I arrived 30 minutes before closing time on the Friday. Based on my extensive experience with this company, I would definitely recommend anyone who is looking for a professional, honest, reasonable, and friendly auto-shop in the Toronto area to pay this place a visit, they will provide very honest advice that other auto-shops may not as I personally witnessed. I have not seen any of their staff members demonstrate any signs of pressuring any customer into purchasing something from them or using their services, which is very rare in this industry. I will definitely return to this place for my regular maintenance from now on, as well as for any repairs that may become necessary for a 7-year-old Toyota car.

MaryJo MJ Tullo

Great people work here! Experienced mechanics that give great service. 1st choice.

Allen Y

The transmission in my Acura was slipping and I was referred to JAP by my mechanic who assured me that this is the best place for transmission repairs. From the beginning, it was obvious that Bruce was not only very knowledgeable technically, but he was also easy to deal with and took as much time as needed to explain everything in detail. He was also very patient in handling the warranty claim side of things which which sometimes took longer than expected. I'm very pleased with the service provided by Bruce and have no hesitation in recommending anyone to give him a call before going anywhere else.

Mike Mansey

Excellent customer service! Honest, friendly and very professional service. Definitely highly recommend to anyone looking for excellent car care with very reasonable prices.

Radha Calu

Winter is a comin'! Fine time for my blower motor to die, right? I'm a young woman and my typical experience with auto service is to get ripped off (or at least they try). When I called Japan Auto to inquire about a part, Frank asked me what I was trying to fix. When I explained the problem he suggested I come in for a free analysis to make sure I wasn't unnecessarily buying parts. I thought, "yeah right", hung up and continued with my plan to locate and buy a blower motor resistor, ignoring his advice that it could be a wiring issue. A week later, new resistor in place and still no heat, I sheepishly called him back asking, "Remember me? You promised a free analysis?" He promptly recalled and told me to come in. I did and in 20 minutes, while he gave me a tour of the facility, he had someone look at the car, test that all individual components were working (blower motor, resistor, fuses), then had the mechanic supply a grounding wire to the system and it started working. As Frank had predicted, my problem was, in fact, a wiring issue. He said it would take about 2 hours at $90/hr for his electrical technician to isolate the problem wire. True to his word, he didn't charge me a penny for the analysis and I drove out knowing exactly what was wrong with my car. I will definitely be back next week to have Frank and his team fix my heating system!

Calvin Oake

I found this place while looking for someone to replace my cylinder head gasket. They diagnosed my vehicle and turns out that wasn't what it needed at all. they saved me thousands of dollars on the repair. Thanks again for all the help and amazing customer service!!

Jeremy Fuller

Ken and the boys at Japan Auto Parts are the best. I have an '88 Land Cruiser and fairly particular who I bring it to when it needs some work. The professionalism and service is incredible. Couldn't recommend this place enough.

A K

These guys are the best and most honest mechanic shop I've been to. They do not overcharge or do unnecessary work, only what's needed. Professionals at what they do and have a very clean/big shop, safe to leave your car with them plenty of secure space. I've been bringing my 8th gen Civic Si for maintenance here and the car runs like a dream with my stage 1 clutch installed from here. Also they have good links on parts/engines too Best way to describe: High quality service and stress free -ease of mind car maintenance, you pay for the high quality of the work you get. Thank you Ken and Bruce for providing an exceptional and professional service, hope to see you all again soon - A. Khan

Adam Dodds

Where do I begin? How about the smiles I was greeted with when I walked through the door after having traveled for 7hrs. Offered a cup of coffee. This organization acts like a team and they are without a doubt dedicated to their customers. A refreshing experience and I would highly recommend this place to anyone who is looking for honest hard working group of guys who go the extra mile. Thanks for the oreo fellas.

Nenad G

Unfortunately I couldn't take my car to get serviced at this location, but a mechanic near my house purchased a motor from them. Customer service is excellent. Staff is friendly and always looks out for your best interest. Would recommend to anyone.

Chris Owens

I went to Japan Auto Parts on the recommendation of a friend and I'm very glad I did. I'd cracked the screen of my GPS unit and in no time at all, Ken and Bruce were able to find a replacement at a very reasonable cost. Excellent, personal service. Thank you!

Ken Hsia

My car broke down recently, and my auto mechanic diagnosed that the problem was the distributor. However, they had a hard time locating one. Out of frustration, I emailed JAP and got a reply from Bruce. After a few tries, he located an used one for me and it worked. It has been over a week now since I had my car back. No problems so far, a big thank you to Bruce for being so helpful.

Devon John

People are nice and friendly their..they only want whats best for your car

Chris Shipley

Totally would recommend this place to anyone. I'm coming from Brampton, so it's a bit of a jog, but they came highly recommended, so I went. I ended up saving almost $1K (30% cheaper) for a rebuild transmission on my car. However, when I went to pick my car up, I was surprised to find grease on my seat, consul and steering wheel. What impressed me though was when I talked to Bruce about it, he apologized and offered to cover the cost of getting my car's interior shampooed and cleaned up for free. These guys do everything they can to get it right. Excellent service.

Gina Roberts

My car came out of the shop with out power! I am not impressed with your customer service and the lack of respect for your customers.

Jacob Jacobson

Bought a 2.5ltr jeep tj engine for these guys awhile back. They were awsome working with me on my schedule. The warranty was best around. All tho I didn't need it. Cause motor worked great.

Kevin Peaker

Great service, I bought a part from them and they even followed up with me on a Sunday via Facebook messenger, they have the expertise and a great bunch of guys, send your car there if you don’t want it fixed, they’ll fix what needs to be fixed and no more, save money!

Shoon Mashrur Molla

I was searching for a reputable shop near me who could work on a family member’s vehicle - searched far and wide for someone I could trust. After a few recommendations from friends, but not being able to find an opening for weeks - I came across Japan Auto on a google search. Spoke to Bruce that morning - he was able to fit me in first thing. Felt comfortable from the moment I spoke to him on the phone, dropped the car off and walked to work. Vehicle diagnosed that morning - Bruce called back with options for repair, prices were fair and I just went ahead without blinking an eye. Impressive operation and most trustworthy. Highly recommended for any Japanese make!

Marvin L

I found this place on Google and called them since I(presumably) needed a replacement engine for my Subaru Forester. The gentleman on the phone actually probed a little farther and told me that wasn't necessarily the case and to bring my car in to have it checked. The service I got upon arrival was great - unrushed, I was well informed on what my options were, and Bruce even gave me a ride to the subway after. I cannot recommend this place enough. Great service!

Mohsen Feshari

I am happy that I found them in Toronto. just asked them about the price of an electrical part and got an email immediately. Called them and since the transmission system is so complicated, they offered me a free diagnosis. They made me sure that they are expert in this field and gave me all the supports to make a good decision. I dealt with Bruce and Ronnie who were really great while all other staffs were so friendly and helpful, got my car on time and very well done job by Ronnie. although the price was a little expensive, I got a very good services and I am happy.

Nancy Maletin

I brought my MINI Cooper to Japan Auto after being told that my car wasn't worth repairing and needed a new engine. The front of house staff at Japan Auto Parts--Kenny, Ken, and Craig--were all very considerate and professional. They went over everything with me in detail, including taking me on a tour of the facilities so I could see firsthand how they work. The owner, Bruce, was kind and very knowledgeable. He even drove me to the subway while I left my car in what I knew were capable hands. Jay, the technician who worked on my car was wonderful, and in the end, it turned out all my car needed was a new alternator belt! I am so thankful for the honest and professional service I received at Japan Auto Parts and Service. As a woman it's difficult to feel comfortable in these situations, but I was treated with respect, which I really appreciated. As I've already told them, I think I've found my new mechanic. I couldn't be happier!

Gabriel Woolidge

Needed some hard-to-find parts for my 28 year old Mazda truck. My usual mechanic was at a loss so I called up Japan Auto. I’m sure glad I did. The folks here are honest, straightforward, helpful, and—unlike many mechanics—seem to really give a damn about you and your car. In the end, Bruce made sure I got the right parts in a timely manner and didn’t bust the bank too badly. These guys are very busy and I can certainly see why. I like my current mechanic, but next time I have an issue, I’ll probably call Japan Auto.

C S

I made a mistake of setting huge expectations after checking their Google reviews. They seemed to be the experts and specialists, and sounded the same over the phone while booking the appointment for a AC Leak on my car. On the set day, got a small tour of their premises and was very hopeful that I was at the right place for all current and future repairs and maintenance. But it all went downhill from there. The AC tech appeared to be hardly knowledgeable about what he was talking about, the leak diagnosis was just a old school pressure test which confirmed a leak in the system (had told them before the diagnosis that there is a leak as refrigerant was filled just 10 days back by another so called specialist). I was expecting a thorough diagnosis with a vacuum test and finally a dye or something to find out the leak. But the AC tech himself didn’t sound sure enough on what and how to proceed. Furthermore, enquired them about getting a DSG transmission serviced on a VW, and the service advisor recommended some local lubricant and was not at all aware of the care a DSG needs while servicing. Finally paid the hefty diagnosis fee for nothing but hooking up a old school cylinder to do a pressure test. Sorely disappointed and learned my lesson not to trust those shining paid google reviews. EDIT: 7th Aug. 2020 Reply to the Owner: The rear lines being "disconnected" was not a discovery your highly experienced tech made, and I came to your workshop after being duped by another highly reviewed place who chose to fill up the refrigerant despite mentioning that there is a leakage somewhere in the system (it was all thoroughly explained to your knowledgeable staff before the diagnosis). I fail to understand what you find "interesting" in this. The review will be up for this other business as well, very soon. People rely on businesses like yours trusting the google reviews, but end up being disappointed & cheated. I expected a professional reply from you, but you end up being hurt for the paid reviews comment and nothing about the lack of knowledge, experience & process with your staff and system. I wish you good luck and I am sure one bad review won't affect your business when your record is full of all 5-star "true, honest & unpaid" reviews :)

Jeff Chorlton

Amazing personalized service. Finally, an auto service place I can trust. These guys are efficient, very knowledgeable, well priced and a pleasure to deal with. What more can you ask for? Thanks for the great service!

Ric's Auto Repair Team

Always friendly & easy to deal with. Great at finding hard to get parts for us. I'd recommend them to anyone!

ryan ali

After being told the worst news about my car, (blown head gaskets) I found Japan Auto Parts online. I contacted Bruce, and he was very pleasant to deal with. He informed me of all options available to me, and what was the best way to proceed. Not only was I satisfied with Bruce's decision, the service was exceptional. Ronnie was also great to deal with as he provided me with 110% confidence in the work he was about to perform. I would not hesitate to recommend their service to anyone who has car troubles, big or small, they cover it all, and leave you feeling sound and secure with the work being done. My thanks to Japan Auto Parts, and their whole team.. Very Very satisfied customer, And my car runs like brand new.

David Knight

So glad to have found this place. Efficient, transparent, and fantastic staff. Would highly recommend.

J.R Sagadraca

Friendly staff, professional advice. I came in to have my breaks changed. Service manager Ken took care of me. He advised me that upon closer inspection, my breaks were in good shape and replacing them today wasn't necessary. Not only did he showed me the condition of my breaks but also introduced me to the mechanic who was attending to my vehicle. This kind of attention to detail is why I will be a returning customer. Thank you guys for an impeccable experience. A++

Charlie Papa

Outsdending people, very professional and friendly. Best place to bring your car for service.

Karen Sonshine

I am so happy that I found Bruce and his honest, reliable and dependable team. I was told at another dealership that I needed a new engine so I brought it into Japan Auto Parts thinking a used engine would be installed costing me thousands of dollars and a big headache. Bruce and his team were so diligent and unbelievably efficient in their problem solving that they realized quickly that I needed new cables and not a new engine. I walked out of their saving thousands of dollars. I was so impressed that Bruce was so proactive and kept me up to date about everything that was happening with my car making this 100% stress free. Bruce and his team are hands down the best.

Crystal Gayle

So I have been To Many car places after getting My wheels changed any time I braked my wheel would shake every car place I had been to would tell me there is nothing wrong with my car so one day I just looked up Japan Auto parts and I brought my car to them !! I dealt and spoke with Ken Iga he is super kind and gave me a tour around their shop no car places I have ever been to do that, anyhow long story short THEY FIXED ME CAR and they are not crazy expensive :') !!!!! and even explained to me and gave me a quote for another part that is a concern and will need to be replaced, all of the staff is super friendly and I would recommend Japan Auto Parts & Services to all my friends and family now !!! Cheers mates!!!! Thank you !

Nigel Blumenthal

During the awfully icy winter, I misjudged the clearance between my Lexus and another parked car on the block next to our apartment building. The result was that I needed a replacement door mirror. Bruce at Japan Auto Parts not only sourced one for me, used (a new one was going to be over $1,000!), but delivered it to the body shop for painting and fitting. Only problem was, by the time we got around to fitting it, we were out of the 90-day warranty on used parts, and the motor didn't work. Bummer, big time. But Bruce came to the rescue. One of his staff was able to take off the cowl from the new mirror, and reassemble it around the old one (the one with the working motor!) Excellent result. Bruce is amazing and creative. He's a real problem solver, and the advantage is that, for his clients, that usually ends up saving them a great deal of money. He's not in business to make money and rip off his clients, rather, he wants to make his clients happy and he behaves like a true gentleman. Excellent service, a real professional. Can thoroughly recommend JAP.

Dan Mac

Went in with a bolt in my tire. They removed the bolt and fixed the tire very fast. Even drop off and pickup of my keys went very fast. I was offered coffee while I waited, and given reading material. Great place!

Beverley Brewer

My 15 year old prelude is close to my heart. Everytime I bring my car to Japan Auto the car is taken care of promptly and effeciently. The staff is very pleasant. I leave feeling worry free.

Kira Borins

After reading some great reviews online I went to Japan Auto Parts and met with Frank about some concerns I was having with my vehicle. He was very kind, trustworthy and pleasant to deal with. He took me on a tour of the shop, wrote down a detailed description of my concerns and even did a computerized scan, a road test and safety inspection free of charge! I will definitely be going back to Japan Auto Parts for all of my future maintenance and repairs!

Doug Riggan

Fantastic service saved our day. Bruce and Ken did not hesitate to help with unexpected repairs while making a cross country trip. IF you really care about your vehicle, then drop it off at Japan Auto parts & service.

Anne Hillmer

I would highly recommend Japan Auto to anyone looking for honest, capable mechanics to service their car. I was 100% satisfied with their work and was treated with kindness and respect.

Alvaro Chinchilla Bonilla

Very good Quality services.. Very fast.. Experience and Profesionals staff..

Hassan m

So glad to find this shop , I had to take my car to dealer and got me price for $970 for engine mount and belt tensioner , I called japan auto part for part quote and they recommended to take car before they quote it . Guess what ? Nothing wrong with parts . And no issue with car , highly recommend to whoever ask me .

Claude pierre-antoine

I never thought such company existed such as Japan Auto parts. The customer service, honesty and professionalism is beyond my expectations. I brought my Subaru Impreza 2014 with a transmission issue (no engine light) and scanned the car to figure out the problem...there were 16 history codes and they were very honest about my options. Long story short, Bruce the owner went out of his way to investigate with the Subaru dealer and found out that there was an extended warranty of 10 years or 160000kms on transmission. They could have easily not say anything and charge me a big load of money. Their honesty, friendliness and knowledge is amazing....I am just so so satisfied with this place that I have adopted them and recommend them highly. If you want to have peace of mind go there...those places are hard to find.

William Gillingham

I recently needed a power window motor for my 1990 Nissan 300ZX. Ken managed to outsource one for me from one of their distributors. When the motor was installed there was a problem when the window was lowered. Ken said to return it and he would get me another one. When he returned the motor to his distributor he said it wasn't the same one that he sent to Japan Auto Parts. After speaking with Ken he said he would get me another one. A short time later they located another motor from a different distributor and went and picked it up personally for me. The new motor was installed and works like new. After dealing with Ken and Bruce at Japan Auto Parts I would recommend them to anyone and I fully intend to buy any parts I need in the future from them. Great job guys, keep up the good work. Thanks Al

Dave Cotterell

Great place for engine and transmission work. Guaranteed you will be satisfied!

Bob Barker

I purchased a used Subaru WRX engine from Japan Auto Parts in Toronto. I am located in Sudbury and Bruce looked after the shipping up and the return shipping of the engine core. I am extremely impressed with his service and I highly recommend Japan Auto Parts to anyone looking for an import vehicle component. Sincerely, Mark Lehman

James Sa'd

Having had my vehicles serviced at several dealerships and private mechanics alike, I can honestly attest to receiving exceptional service from the staff at Japan Auto Parts. Their expertise and attention to detail became obvious when they took the time to explain what had happened to my vehicle and what needed to be done relative to an entire engine replacement. I am completely satisfied with my overall experience, having dealt with Bruce, Ken and Dave, and would highly recommend Japan Auto parts to anyone requiring major (or minor) service to their vehicle. They truly go above and beyond. Jim Sa'd, Satisfied Customer

Zain C

I went to Japan auto parts for a regular maintenance work as my mechanic that I usually went to was away and closed for the holidays. From the very first visit, I felt right at home and wasn't treated like a usual ordinary customer but rather as a guest and a close friend that they had known for many years despite my very first visit. Bruce and the team took really good care of me and they were extremely honest and were never pushy with anything. Not once did they ever try to upsell me on useless and expensive repairs but only advised me of what exactly that I needed done. I didn't hesitate to change mechanics right away after my first pleasant experience and have been very happy and satisfied ever since then. The customer service is phenomenal as they are always very welcoming and kind. Also the guys at Japan auto parts are very professional and they are very experienced in servicing German vehicles because I was hesitant at first because many mechanics can't service German cars properly because of the lack of knowledge. I highly recommend and advise that you visit Japan auto parts for your next service and I guarantee they will take great care of you.

Rick Alvaro

It’s been one month since Ken changed out the motor in my wife’s car. Couldn’t be happier...everything running perfectly. We would highly recommend Japan Auto Parts to anybody. Ken is professional, friendly and immediately responsive to all contact. Rick & Lisa Alvaro

Paul Ricciuti

Frank and the staff are very customer focused. They worked very hard and quickly to source a very difficult to find part. Well done and appreciated!

nick anagnostopoulos

Great service

Bronwen Stanley Jones

As a woman driver, it is one thing to hope for the very best service , and wonderful to actually receive it ! In late October my 2002 Acura.1.7 EL was towed in to Japan Auto Parts on Tycos Dr. for a 'heart transpiant' ( re-claimed new engine). Bruce & his team were amazing ! The quote was generously reasonable and was honoured . Service was friendly and professional, -- beyond expectations. Questions were answered, details explained. All very much appreciated. ...Bronwen Stanley-Jones

Kris Bray

Needed a transmission for my 2006 Motorhome, Bruce was amazingly helpful and found a transmission for me for extremely good price with low kms. I highly recommend Japan Auto Parts. Talk to bruce!

Attila Vig

The guys at Japan Auto are very professional and took good care of me. No issues with them. Will buy from again. Courteous customer service.

Jemma and Wayne Lynch

I recently purchased a camshaft for a 2002 Honda Accord that was not in pristine condition. I contacted the owner who apologized for the poor quality (he had asked one of his workers to check it prior to sending). A refund was sent out immediately to cover the purchase cost of the camshaft. I dealt with Bruce Wulfsohn and it was inspiring to deal with and individual with integrity!

Ajit Ghuman

Bruce and his staff really know their stuff and the customer service is on point. The prices are fair and transparent. Took my car in to check on a clutch issue, they diagnosed it free of charge and had the car repaired within a day. Great shop for people who care about their cars and want it being worked on by engine/transmission experts.

Ivaylo Sarbinski

Came here for 2013 Honda Fit. Needed a new engine. Called 2 other places and this shop gave me the best quote for the kilometres I was looking for. Always called me and gave me updates on what they were doing. Very professional and friendly people working here. Will be making this my primary car service shop from now on. Keep it up guys!

Michael OConnor

I've been a DIY mechanic for close to 30 years, but there are some jobs you need a pro for and that's exactly what I received from top to bottom. I took my Lexus to them for it's 150k maintenance, timing belt, spark plugs and various other items needed. From the initial phone call with Ken to completion of the job I received top notch service, written estimates, and pro care for my large investment. They seemed to care as much as I do about my car and it running well for the next 10 years as I did, and that's what I appreciated the most. Even the small things like recommending I change my PCV Valve (something I would have never thought of changing) which is just a 10.00 part, but plays a critical role in an engines function. The price was almost exactly what I expected to pay, but the value and peace of mind exceeded that value. Good guys, great at their job. Thanks Ken and staff !

Todd Lyall-Ashby

My mechanic informed me that my fiancee's motor was definitely toast. My brother recommended japan auto parts for the job. Had the car towed there and spoke to an extremely helpful and knowledgable service advisor named Ken. Their techs did a diagnostic and he let me know that the 3500 dollar motor I thought I needed was actually one stripped sparkplug and some minor damage. THESE GUYS WILLINGLY SAVED US OVER $3000!! So we got our water pump done too! Car is purring away again and we aren't broke. CAN'T RECOMMEND BRUCE AND HIS TEAM HIGHLY ENOUGH! We will be back????

C Kapo

Great service, the team at Japan Auto took care of my Subaru and gave me an engine solution and got my vehicle back on the road with a reasonable price and warrantee.

Fikre Ambaw

I call japan auto parts and service for my nissan sentra transmission I recived a very wonderful customer service by Bruce any time I call for questions he answered with out hesitation very nice person and very qualified for the job he gave me reasonable price and very good transmission I'm definitely going back and I recommend for every one need Japanese car part Thanks Bruce

Marilu Theriault

I dealt with Bruce, he was amazing, patient and went out of his way to help us get our vehicle to him from out of town. The work was fast, good and very reasonably priced. Highly recommend these guys!

Bernie Gillespie

Recently my timing belt snapped causing considerable damage. I had no choice but to replace my existing motor. I priced out the job et al at a local shop and found the price to be unreasonable. I contacted Japan Auto Parts and spoke with Ken. We had my car towed to their shop and they quickly put in another engine and replaced various parts for one low cost . I retreived my car and took it home, The car seriously underperformed and I immediately called JAP , They provided a means of transportation home for me. Ken and Bruce found that the motor had sustained damage during my drive home. They put another motor in the car and once again replaced the necessary parts. Bruce opened on Saturday to allow me to pick up the car and it has been driving like a dream ever since... Great work guys !!

Steven Fedrigoni

Hats off to Bruce and the crew at Japan Auto Parts. I recently brought them my daughters 2008 Subaru Legacy with a blown timing belt. The prognosis was not good at first but Bruce and the crew handled the issue with professionalism, dedication and reassurance that they would try their best to get the engine up and running. Boy did they ever, not only did they get it back on the road but at a cost that was lower than what I was originally quoted. I highly recommend Bruce, Ken and the crew at Japan Auto Parts.

Marilyn Brassard

While away on vacation in the U.S. our 2008 Honda Civic overheated and the engine was toast. A friend suggested that he had previously, done business with Ken at Japan Auto on Tycos and praised the company for their great workmanship and professionalism. I called Ken from the U.S. and scheduled a drop off time for the Honda once we were back in Canada. We dropped the car on a Thursday and within a few days the Honda was back on the road with a new engine. The customer service was amazing. The office crew are a great bunch of guys and my car is running as good as new. Lewis called with a follow up phone call just to make sure everything was OK with the car. The mechanic was very particular and had the qualities you would want in your surgeon. The quote was bang on. I highly recommend Japan Auto. Definitely people you can trust with your vehicle. Thanks Japan Auto.....

Gaviota Si

Japan Auto Parts and Service is Excellent and we highly recommend it. Bruce helped us with the Engine for our daughter's car, and the second time he helped us in locate a part for her car. He is very approachable and responds as quickly as he can. He takes the time to explain things to you and is very honest. Thank you, Bruce! Ash & Roni

David McLaughlin

re Japan Auto Parts - February 2013 I wanted to take this opportunity to thank you Bruce and Ken and your dedicated team at Japan Auto Parts for a great experience and for the top notch customer and technical service my family received related to the recent transmission rebuild you completed on our 2002 Honda Odyssey. I shopped around and you gave us a fair price and a solid warranty. Several Honda Dealerships also recommended your shop. You answered all of my questions and followed up on a few minor issues that ended up being nothing and I thank you both for following through and demonstrating to me your excellent commitment to customer service. I have no hesitation in recommending Japan Auto Parts to others. P.S. We just returned from a 3,400 km road trip to and from Walt Disney World in Florida and the Odyssey and its rebuilt transmission worked great.

Julio Bohorquez

EXCELLENT ATTENTION ON OWNER MANAGER. HAVE A GOOD DAY.

h4c johnny

Im very torn about this review. From bruce to ken, as well as criag are all nice guys and made me feel welcome. Why three stars? I had brought my infiniti g35x in to check out a noise i thought was the engine. Engine was fine but my daytime running lights wern't working. Turned out i i needed a DRL moduel. They quoted me $312 for the part, and told me it had to be purchased from the dealer as there was no aftermarket. So i paid, went home and decdeci out of curiosity to look up the part. Ebay had oem drl moduels for $60. So i when i had gone the next day, i isked too see the part out of curiosity to make sure it was the same part i had seen on ebay for $60. Unfortunately it was, and i had felt like i had been ripped off. Its a shame because i was hoping to be a regular, but after this i don't think i will be comming back.

Christopher Pereira

Recently had transmission troubles on my 2009 Lancer Ralliart(TC-SST), Mitsubishi dealership was giving me the only option of getting a new transmission, I took it to Japan Auto Parts and they were able to rebuild my TC-SST transmission with no problems!(including a warranty!) I got my car back a few months ago and it is still running smoothly. Bruce, Ken and Frank were always courteous and knowlegable, they made me feel even better about my visit by giving me a tour around the shop. I highly recommend Japan Auto Parts to anyone with car troubles!

Tammy Hickie

I would like to thank Japan auto parts for their help,,,I have a 99 toyota tocoma and a 99 4 runner,I needed to know if engines and tranny and 4 by 4 could be inner changed,,,their was no run around...they asked me couple of questions about both trucks and within mins all my questions were answers ty :) I looked up 4 other places that deal with imports...but all I got was well if one bolt is different then sorry we cant help you...even called the dealer...wow that was fun!!! ty again japan Auto parts

David Tarnawsky

I brought my Mazda Protege in to be looked at and talked to Craig and Bruce about some of the problems I have been having with it. They were both very friendly and easy to talk to. I had suspension trouble and expected it to be an big and expensive job. After they looked at my car, they determined that only certain parts needed to be fixed and the job wasn't going to be as big as I thought. Cars will always be an added expense to fix, but I felt the price and professional friendly approach at Japan Auto Parts was well worth bringing my car to them. Thank you.

Larry Green

Auto repair shop with integrity. Thanks to Bruce and his team for saving me a bundle of money I was facing a bill of some $1500 to repair problems with my rear suspension. They called to let me know it was a small problem with the exhaust system and my bill was only $130 including an oil change. Thanks for your honesty and good workmanship.

Andrew Pitt

In the last month I have taken my 2005 WRX to Japan Auto Parts twice. The first time was because my rack and pinion was leaking causing my power steering to fail. It was also time to replace my rear suspension. I got my car back quickly, and it was half the price that the dealership quoted me. Unfortunately a week after I got my car back someone backed into me causing damage to the left front fender and my driver side door. Once again my car was fixed perfectly. All of the new parts were assembled just as if the car had come straight from the factory. No large gaps or inconsistencies. The paint was matched perfectly to the car, and it was returned to me a day early. I am impressed by how much everyone at Japan Auto knows about my car. I gives me the confidence that any job will be done right. Their commitment to quality is exactly what you want when someone is doing work on your car. I highly recommend Japan Auto Parts. Unfortunately cars done work perfectly forever so it's nice to know that there's a place that I can go where I trust the people to give me the truth about what I need to have done and do it at a fair price.

Niceshhot

I had my "prized baby"..a 2001 Mazda Miata brought in to rectify a Rear Differential issue which was originally and Not professionally done by a so-called reputable auto body shop (CarStar). Long story short...Ken & Bruce took my baby in and the issue was resolved within the specified time and more-so it was professionally done even endorsed by my buddy who is a Transmission Specialist for over 20 years. On top of the repairs which my insurance company covered and due to the great care & diligence from my Allstate Underwriter who endorsed the costs. Further, a transmission clutch was first identified by Ken who initially advised that I may need a new one, turned out that only a replaced Slave Cylinder was only needed saving my hundreds of $ in costs. Overall, Ken & Bruce cared, handled & exemplified what an "Honest Professional Auto Service shop should be. I recommend to anyone to take their vehicles to Japan Auto Parts to have serviced.

Kiki Mcdonough

I took my sons car to Japan Auto Parts Bruce and Ron and there staff took wonderful care of diagnosing the problem . They spent a long time on the car to the conclusion that the engine needed to be replaced. the car had been abused by the previous owner, not proper oil changes. Bruce and Ron and the staff at Japan Auto parts are serious professionals and are very HONEST. I would highly recommend using them I know this is my new go to garage .Thank you so much for helping me and my son out .

Weiqing Xu

Jenny and I came to Ken asking for advise for our SUV on Jan 3 2019 again. Thank Ken, Bruce and Jay for providing detail information and help us to make a decision which best suit our needs. They are very polite. And their professional skills are highly recommended.

Adam

My recent experience here was one of the best I have seen. No upsells, pressure tactics or bs. Staff are professionals, honest and helpful. I will recommend this place to everyone.

Steven Pamensky

I brought my car in for winter tire rims. Bruce was super helpful in selecting the right rims for me. They were very thorough and honest. Would definitely recommend to anyone looking to deal with an honest and knowledgeable mechanic.

Charles Khoury

We had a wonderful experience with Japan Auto Parts recently! My family and I own a vintage Toyota vehicle. Two weeks ago, we had a serious mechanical failure occur with it. On Tuesday of this week, I called Bruce @ Japan Auto Parts to discuss it. Bruce seized on the challenge of helping us and kept us constantly updated on his search for the proper parts. Although the parts were no longer available, Bruce took the time to brainstorm different options with us and come up with a workable solution! Thanks to Bruce, our Toyota is looking at a new lease on life! Bruce took the time to offer us his experience and insight into an issue which affected us personally. We are very thankful for this and will happily return to Bruce for all of our future JDM needs! We highly recommend this firm!

Joseph Joseph

My car stayed 24hrs at Altra Infinity they gave me the keys twice after 1km of driving the car it would start over heating again so i took it to another mechanic and he said i needed a new engine. I called Japan Auto Parts and Services asking for a quote on an engine for my fx35 2003 awd infinity. Mario asked me why do i think i need an engine and told him that a mechanic told me that my head gasket was gone so i needed a new engine, and advised me to use stop lick for the time being but i never did. Instead of selling me a new engine, He diagnosed the problem my car had and flushed out the cooling system and put fresh coolant and bleed it properly, and that was the only problem the car had all along, it was air pockets in the cooling system. Now my car works just like when i bought it. Thanks Mario u saved me alot of money and i now have peace mind thank( isaac.)

Liem Thanh

It took a little long to book an appointment but I’m very satisfied with your job on my 08 Highlander hybrid evap system leak. Affordable & quality work.

Bruce Hope

Awesome. They installed a low mileage motor in my 03 Accord, but I noticed right away that it used excessive oil. I live two hours away. I gave it some time but the problem persisted. They honored the warranty with no questions asked and covered rental costs during the times it took to diagnose the problem. In the end, the replacement motor was a dud, but they put another one in and it runs great. I was very impressed with their honesty, eagerness to please and how they treated me with respect. Well done everyone at Japan Auto Parts.

Felipe Cardona

Great place!!! Family environment! Guys did an amazing work for my Toyota 4Runner. Had taken it to other mechanics and they couldn't figure out what was wrong with my car. But this guys nailed it! Work got done in less then a week. And very good price, For such a professional job. My new place from now on. Thank you guys!! Keep up the amazing professional work. Place to go to!! DON'T THINK IT TWICE!

Steve Tso

Incredible next day service on fixing my vehicle. Great prices and they even made me a fresh cup of coffee while I was working in their office. Awesome group of guys, highly recommended!

Jon Dank

My 96 Acura RL was leaking and burning oil. Japan Auto installed a low mileage used engine. After several months of operating the car I am very happy with the results. Highly recommended. Thanks Bruce et al.

Frank Vecchiarelli

Just got my '76 Datsun 280z back from Japan Auto Parts and it's running great. Bruce and his team always takes care of me and my baby. The do great work at a fair price. I highly recommend them.

Luca Di Marco

The service was very well appreciated. Highly recommend for any car necessities! Along with great customer service specifically from Ken who was able to update me along the process of fixing my turbo!

Shahab

Excellent customer experience from start to finish. I was always informed as to what work needed to be done, how much it would cost and how long it would take. I went in thinking I would have to scrap the car but the folks at Japan Auto Parts made my 20 year old Honda drive like new again...all for way less that I thought I would have to pay.

Dan Quincy

Great place very knowledgable and courtious. Thank you Bruce will deinfelty use you again .

Yasmin Sammit

I emailed Bruce for a estimate on a Engine swap in my recently aquired 02 Civic. Within hours he returned me a email with what I thought to be a reasonable price.Within 3 days I had my car towed to JAP for the job. That was a Friday, by Wednesday my car was completed as promised and at the exact price I was told. Bruce is honestly one of the best people I have ever dealt with. He is reliable, courteous and truly cares about his customers. He even followed up days after I had picked up my car to make sure that I was happy with the engine swap. I would highly recommend JAP to anyone!

Mathew

Hands down Japan Auto Parts excellent company to deal with great service answered all questions, everything I needed was on time and perfect condition. Thanks guys for your service

zzung Ng

Excellent service. Prompt diagnosis, solved the problem at reasonable and affordable quotes.Thank you Bruce for solving my headache !

Branden Brooks

one of my worst nightmares happened to my 2000 nissan maxima the transmission went so i called japan auto parts after finding them on google i talked to a guy name bruce he gave me a price to rebuild my tranny when they took the transmission out i also put a hole in the case so it needed another one but i didnt get charged a dollar more i couldnt be happier with the job they have done on my car it shifts perfect. the customerservice you get when you call is unbelievable when they say they will call you back they do when they say it will be ready wednesday its ready wednesday just wanted to say thanks alot bruce for the service that was done for me and my car

Walker Amrul

By far the best service without a doubt. Big shoutout to Bruce and Craig, those two are amazing individuals and helped me get treated right and source the best part available for me. Much love.

booya brandon

I would recommend japan auto parts to any one seeking an engine. After trying to find an engine for my jdm Subaru with difficulty I found japan auto parts and it was a breeze. They were very thorough with helping me find the exact engine I needed and very pleasant to do business with. Always prompt reply. I would definitely use them in the future if in need of another engine. Thanks again for the amazing service.

Bob McMullen

To All: Just a quick note to comment on award-winning service to all the staff at Japan Auto Parts. I could type for an hour but the bottom line is there is no other business in existance in my opinion that displays more professionalism, courtesy, high customer service, and superior product quality than Japan Auto Parts. I personally have a reman transmission in my own vehicle that I purchased in 1999; a 1988 NIssan Pathfinder still on the road today! The most reliable vehicle I have ever owned. My hope is that Japan Auto Parts has continued success for many years to come, providing us; the customer with more reliable service and quality ! A pleasure to speak to anyone at JAP ! Cheers to All!! Bob McMullen Canarino Nissan

Ziggy Fraser

Recently had our 2007 Mazda CX9 suffer a head gasket failure. As the forums confirm a common problem with these Ford sourced 3.7L Duratec engines with higher KM. Never having to content with a major powertrain failure here in the GTA I was at a loss as to locating a reliable and trustworthy Japanese specialist. Thankfully I received a referral to Japan Auto Parts via my regular go to mechanic as its the place he sends all his transmission and major engine work too. Connected with Frank G and we walked through a solution. My research confirmed these 3.7L are not worth rebuilding, basically disposable, but the remainder of the vehicle is in excellent shape. Frank sourced a low KM engine at a competitive price and within a week the guys had the engine re and re'd and vehicle back up and running like a top. Extremely satisfied with the expertise, courteous service, professionalism and detailed invoicing. It's due to go back for is courtesy check-over and henceforth this is where this Madza is going for service! Thanks again Frank. Five Star is an injustice...more like ROCK STAR service!

Morris Gawalko

My AC was nonexistent. Found Japan Auto parts and Service on Google. Friendly and knowledgeable staff. Was told they would fix my AC. Kept me in the loop as the repair progressed and the issues at hand. They even brought in a electrical engineer to diagnose the problem. As promised they got the job done. Great service, fair price. AC running 100%. Thanks, to Bruce, Ken and the staff at Japan Auto Parts

Carl Pinatacan

Excellent customer service and great quality parts!

Lou Desousa

Great staff

Mustafa Khimji

rebuild transmission for Honda civic 2003 and they were awesome with their service, though when I left when it was done I had an issue with the transmission and I was stuck on the road. I called them and they immediately arranged for it to be towed and also gave me a rental and covered the warranty as they had promised. Issue was due to some defective parts. They did it all again under warranty and since then not had an issue..... transmission running well !!!!

Martin Bandura

Amazing service...Honest, sincere, and only tells you what you need done. A true example of customer service. Thanks for everything.

Tasho Markovski

Recently, I had engine troubles on my 2006 Acura TL. The dealership told me that I would need to get a new engine. I took it to another mechanic and I got the same answer but this time a rebuilt engine. I was still not convinced that I needed a new engine. I took it to Japan Auto Parts and they were able accurately diagnose the main problem which was the timing belt and the water pump. Much cheaper than a new engine right?! Car runs like new. I'm glad I took it the Japan Auto Parts. Bruce and Frank were very courteous, professional and knowledgeable. I got a tour of the shop and was very impressed of the overall service I received. I highly recommend Japan Auto Parts to anyone with car troubles! Honesty with mechanics goes a long way.

Ken Fookson

They got one of the best customer service! They also carry different varieties of jdm engine! Best place to get stuff for AWD Civic conversion

Owen Xu

Highly recommended their service. My dealer said I have to change the brake ASAP. I went to Japan AutoParts as it is close to my home to have a second opinion. Mario had Joy to check my car. They told me yes, it will need a change but I can still wait for after another 5-6km. Based on my daily drive, I probably can wait till spring. I think I will go their place whenever I have a problem for my car in the future.

Lawrence Mak

Japan Auto Parts is a rare gem of a service provider. The qualities I seek include honesty, transparency, efficiency and expertise. These are foundational to delivering great value and building trusting relationships with customers. The team of great folks in Japan Auto Parts delivered in spades and exceeded my high expectations. Here’s why: My engine light went on. There was a major loss of power and acceleration was rough. My auto dealer claimed that there was an internal leak which resulted in engine oil being contaminated with coolant and necessitating replacement of the engine. Not convinced with a multi-thousand-dollar quote and a sledge hammer approach to repair, I needed a second opinion. I called Ken at Japan Auto Parts as was recommended by a friend. We had an informal yet productive chat. Ken was very personable and I decided to take my car to Japan Auto Parts. Ken introduced Mario, the service manager. Mario gave a tour of the facility that left me impressed with the seriousness of the operation. I meet Bruce too who is the owner. I was convinced this is the place to have my car fixed. Mario and I discussed the engine issues as well as possible outcomes which included potentially replacing the engine. The approach was not to provide estimates upfront when dealing with unknowns. This reflects a philosophy at Japan Auto Parts which is not to mislead. Mario is rational in his thinking. We agreed to proceed in steps and making decisions along the way. I Ieft the car with Mario. Mario provided guidance along every step via phone and email. He even sent photos to help with explanations! This level of cooperation allowed me to make the right decision at every important junction and it included a critical decision to remove the engine from the car in order to facilitate further inspection. Repairs wound up being very targeted. There was no contamination and the engine did not need to be replaced. The water pump was found leaking and had significant slop which affected the timing belt causing power loss. It was replaced with a new original manufacturer part. The final cost was one third of the auto dealer minimum estimate with major work completed within three business days. Now that is great service and value. My hat off to Mario, Ken, Bruce and the team at Japan Auto Parts. Lawrence Mak

Ramos Christopher

Looking for parts for my truck, look up online and saw great reviews about this place. When I got there today, the first person that I saw greeted me and asked if he could help me, even gave me tour of the place. I got my parts no problem and will definitely be back again.

Naresh Hiralal

Good service nice people very friendly environment best parts and best place to install mainly anything with engines and anything else u can imagine thanks Japan auto

phil juric

Bruce was excellent to deal with. the motor he sourced out for me was very hard to find, but he was diligent and found me what i was looking for. the motor came cross country in a very timely manner. Running great thanks again Bruce

John Teti

Great people to work with, professional, courteous and knowledgeable. Thank you Ken for a great experience! I will definitely come again!

Shalini Dondeenu

Awesome, Honest and Knowledgeable! I called a few weeks ago thinking that I needed a new engine and fortunately got a chance to speak to Bruce. He took the time to ask me and listen to what exactly I was experiencing with the car which led me to believe I needed a new engine. In his wisdom, he did not think this was an engine problem and he told me to double check with the diagnostic and get back to him with the codes. He was willing to help me even without ever having met me and even if I wasn't going to do business with his company. Thank God I listened to him because I took the car to Honda and all I needed was a battery and 3 software updates. Thank you Bruce for saving me a whole lot of time and money!!

Ha Rith

Went there looking to get a brake job and what appeared to be a driveshaft bearing problem after having my vehicle inspected with them telling me what work was needed to be done, was told they would be in touch with me as soon as they got a hold of a part which only the dealer carried and how much for the brake job and driveshaft bearing, till this day I am waiting for that call its been over a month. After a few days i gave up and got my service done elsewhere, NO WAY to treat a customer. Especially forget about them. Complete waste of my time.

Ash N

Honesty and integrity are the two words that come to mind when describing my experience with Bruce and Ken. I had transmission issues for about a year and Bruce investigated the problem and quoted me a great price to repair it. I am glad that I’ve located a mechanic shop that is friendly, genuine and truly cares about their customers. Bruce thanks for the follow-up.

Dave DiGaetano

I've known Bruce from Japan Auto Parts since the day I bought a rebuilt engine for my 1989 Toyota Supra. He is the most honest and helpful person I've ever had the pleasure of knowing and here's why: My father has helped me maintain this Supra since the day I bought it. Near the end of May, he wanted me to have the transmission serviced since he regularly checked its oil and noticed that it smelled a bit burned. The biggest fear when driving a car this old is that you'll have to spend a lot of money to fix major problems since some of the parts have been working continuously since 1989, when the car was new. Many of the local repair shops we trust didn't want to get into taking apart the transmission on a 1989 Toyota - who could blame them? Our transmission's internals might not have seen the light of day for almost 28 years. Fearing the worst (that I'd have to replace the transmission), I called Bruce at Japan Auto Parts and explained the situation. Not only did Bruce remember who I was after these many years, he carefully explained what should be done to check the transmission and offered to help. He and his mechanics knew the Toyota Supra very well and have serviced many of them over the years, so the car was brought to Toronto (an over 100 km drive) so it could be serviced. Bruce called the next day and said that the transmission was fine. His technician couldn't find anything majorly wrong, but did confirm that the original oil smelled a bit burned, so it was replaced after a complete inspection. When I asked him how much I owed him, he said a number and I didn't believe him. The price was so reasonable that I asked him how much it would be to repair the air conditioning (something that hasn't been working for the past few summers) and the amount he quoted me was one-third what other shops around here wanted for the same system retrofit. I agreed to have the air conditioning system repaired and picked up my car just a few days ago in Toronto. Fixing the air conditioning was a gift to my father since he sometimes drives the Supra in the summer after working on, or meticulously detailing it. Bruce saw to it that it was fixed and also lent a hand in surprising my father when we arrived.He didn't have to, but he did - right in the middle of his lunch (traffic to Toronto made the trip a bit longer than expected). The final bill matched the original quote and I couldn't be happier with the service my car received at Japan Auto Parts. I wish I lived closer so I could my oil changes done while having what I'm sure would be very insightful conversations with Bruce and his staff. If you're looking for a warm and welcoming place where your ancient Japanese car is treated like royalty, and worked on by mechanics who have seen it all, this is where you want to bring your car!

Mike Gray

I bought a transmission for my Eclipse from Japan Auto and couldn't be happier. It fit great and have had no issues since. The customer service was fantastic which is an extremely rare thing these days. I will definitely be a returning customer.

nvw

After taking my car into a dealer to change the tires and being told that I would need to change my engine ($6-7k quote), I talked to Japan Auto Parts and they told me to bring the car in to do an assessment. My Toyota Sienna has 188000km and is in good condition otherwise and I wasn't ready to part with it. I was greeted by a very friendly team of knowledgeable specialists who promptly examined the car and determined that it probably was not as grave a problem as was initially presented to us. They are doing further assessments to determine where the oil is leaking. I highly recommend this place. They have a very large and clean shop and are extremely professional!!

507lex

Great customer service!!!! I purchased a used part For my Toyota. However, I found a small issue with it when I got it home and Bruce was quick to find a replacement and made the exchange easy and professionally. Thanks

stn gg

My car had a rad and thermostat replaced at Canadian Tire Heartland. They messed the install up and had my car for 4 days. My usual repair shop tried to fix the mistake but said my head gasket is probably blown and I'll have to get a new engine or scrap the car. I called Bruce to buy a new engine but he wouldn't sell it to me. He said I probably just had another bad install. He was right. They installed a factory thermostat and properly bled the air out of the rad that the other shops couldn't. My car runs great and Bruce saved me thousands of dollars! Honest good mechanics are hard to find and Bruce and his team are welcome find.

Brian Robson

I went because my dealership said I needed a bottom end on my engine. I didn't need an appointment and just arrived. I was expecting to need an engine for my 2006 Corolla with 254000 kms on it. Ken greeted me with a smile and then I went on a test drive and then the car was taken in immediately for checking on the hoist. I was told it would take about an hour and it would cost 1 hr labour. After about 20 mins I was told that the engine was fine . I was expecting to at least pay for the time but was told there was no charge!!! I don't remember the last time I have been treated this nice and other customers mentioned this to me as well. Would recommend Japan Auto Parts in a heartbeat- great customer service- others should take notes , this is how its done!!!

othman basuliman

I have been living in Canada from past 15 years and tried many mechanic shops. I have found the best now Bruce is the man you need to get in contact. I was surfing on the net to find a good deal for my Honda Odessey engine after I was told by three different mechanics. They quoted me between 3000 to 4000. I was very upset as I bought the car six months back. One evening I called Japan Auto to get a quote on an engine and luckily it was Bruce who answered the call. He calmly listed to my problem and told me right away that it doesn't sound that I need an engine. He assured me that he will first diagnosis the car and if it needs an engine replacement he will not charge me for the diagnosis, and if there is any other problem then he will charge for the diagnosis and I will have the final say in order to fix the car. After couple of hours he came up to me and gave me a good news saying that my car doesn't need an engine and rather it was the Tensioner belt that needs to be replaced which costed only 200 for parts. He also assured me that he will do the complete check of the car for no extra cost which was part of a good customer service. It costed me only 1000 to get my car fixed when I was thinking of about 4000. And the final bill he also gave some discount as I got a gasket and spark plugs replaced. I have never came across such an honest mechanic in my 15 years of stay in Canada. People try to rip you off but Bruce professionalism and experience saved me a lot of money Not to forget his team of mechanics are par excellent. I would definitely recommend you all to get in touch with Bruce for any mechanical job. Don't go by the name Japan Auto he fixes all cars and models. Thank you Bruce cheers.

David Ritelsky

Great mechanics, great customer service , expect the utmost honesty and attentive to detail . Very comfortable leaving my car in the hands of Japan auto service anytime as I know they will find the root of any issues and deal with the matters accordingly !!

Robert Cave

Being in the automotive repair traid for a number of years now, i have installed countless used engines from various suppliers. and hands down japan auto has been the best to deal with in both custamer service along with product quality. shipping was fast, the engines i received were very clean and in perfect running condition. Robert Cave The Rad Shop Orillia

Ken West

I had a couple of issues around the exhaust system. In both cases, things were more complicated than I understood. In both cases Ronnie and Bruce took me into the shop and showed me the situation and why a specific part was required. In both cases the part was ordered and I was notified and the job was done promptly. When the final part was installed, and I started the car to drive away, I though the engine had not "caught", and I turned the key again, only to hear the rasping noise of turning on the ignition with the car already running. i.e., I had gotten so used to the engine noise that I did not recognize the quiet sound of a solid exhaust system! I love the way that they take pride in keeping my 14 year-old Solara on the road.

Mohamad Hannora

Awesome please awesome guys the best man over there or you can ask for Bruce he’s going to help me very nice customer service and excellent prices

Alebiosu Nneka

I saved $4000 from what Toyota dealer quoted and the car did not need an engine replacement, thanks Bruce

Tanyss Malabar

No wonder the reviews for Japan Auto Parts are so high. I have a 5 year old Mazda and I went to my dealer as my air conditioner broke down. I was quite surprised at the high cost, so decided to shop around on line.. Bruce very quick to respond. I found a very neat clean well run garage and was immediately directed to the owner Bruce. He gave me a new quote within about 2 hours, which was almost 40% less. The next day my car was ready. TTC transportation easy. 1 bus to Davisville station.Japan Auto Parts were - Fast to respond to my needs - Very pleasant to deal with - easy to get to - What more do you want. THIS is my new auto repair shop!

Buba

the best mechanic in town, very honest fixed my a/c in my car it took him 5 min to find the problem it was unplugged, went to 3 different mechanics before him saved me hundreds of dollars

Lorraine Gauthier

Great customer service from Bruce, thank you so much for all yr help would recommend this place with 10 stars

Ahmed

Excellent customer service! Bruce went out of his way to look up a rare part for me and was in constant touch to keep me up to date. Very rare to find such great customer service.

Jon Day

A great shop full of great guys, Bruce will work with you all the way. Most definitely worth the drive over to do business.

aaron thompson

very helpful, I called in look for engines which they told me they no longer sell. but hooked me up with one of their connections and he was very professional and helpful. nice people all around

Larry Biricz

"Doing what was was required and what was practical". Thank you Japan Auto Parts and Frank. When my 2007 VW Passat failed it's emission test, I contacted you. Not only did you fix the source of the malfunction and emission test failure, you were able to save me over $500.00 from what the dealer would have (no problem) charging me. Your professional approach, knowledge and honesty are why I do not hesitate in recommending your business. My car had no problem passing the emission re-test... even if it is a VW...LOL.

robin rudman

Exceptional service from start to finish. Installed a new engine and diagnosed and repaired my car and kept me informed every step of the way. I highly recomend Japan Auto Parts

jianuon

i was driving down airport rd. from wasaga beach. i shifted into third to pass another car and the engine rev up high but the car was not accelerating. my third gear was toast, i had no third gear. took it to japan auto to get the expert to diagnose the problem and to get a resolution. Greg, Dave and Dan went through my options with me and worked through my budget. i ended up rebuilding the tranny, and replacing the clutch kit at the same time. why pay twice and doing it twice? the tranny is out and everything was apart... its cheaper in the long run - if you are planning on keeping the vehicle. it took 4 days to get the parts - waiting for the parts took the longest. they setup me up with a new dodge charger to boot for $35/day and they cover the first 2 days. they went through the whole build process with me and shown me everything that is involve. i got the car back on the road, and the car is faster than before. my 2nd and 4th gear used to grind all the time but now it doesn't. the shift quality has improved. i just cant thank the boys enough for their hard work and dedication.

Scott Szollos

I looked around at 6-7 places to buy an engine from including some places in the US, I e mailed and called and left messages, Two places got back to me, one was way overpriced and Omar at Japan Auto Parts said, no I dont have one but ill get you one. Sure enough after about an hour he called with a reasonable price. I ordered the engine. Then there were some problems with the engine supplier, he explained the situation and told me again, ill find you one. Sure enough he called back within an hour and found me another one. Great staff, nothing but customer service, these days this kind of customer service is almost gone, no one puts effort in their customer. I was very happy with how friendly the staff was and it was not just one person, but everyone I spoke to there was great. Good job and keep it up! I have been in the repair business for about 20 years and its not usual to have people who are even nice on the phone. Thanks again.

Susan Y

Excellent, prompt and courteous service. Very professional. Very glad I found them!

Issam Kenaan

They make the hard things looks easy , you think you will have a big problem but when you go there you find out that every problem it can be fixed .

Alex Kurilov

Had my oil changed there twice now for my Mazda. Quick service, good price.

LYU LYU

Bought low mileage used engine.Quick delivery and reasonable price.Excellent customer service,understanding and respect from Mr. Bruce. Highly recommend to anyone!!!

226cobra

great service, very fast shipping best price in the country, will recommend for sure.

Jeanne Balaban

At the end of May this year my 2011 Ford Escape (my baby) suffered a disastrous transmission failure. It took a couple of weeks and some patience but thanks to Bruce, Ken and the rest of the team I got "my baby" back in working order. The team took care of my vehicle and I with care and sincerity. Definitely the right shop for this unexpected misfortune.

Chantel Richards

I came across Japan Auto Parts after a frantic search online. I own a BMW X5 and had gone to my usual mechanic to have a rear differential replaced, after 4 weeks of my car still up on the hoist I called Japan Auto for advice. God led me to Bruce and he gave GREAT advise and recommendations. Unfortunately I was unable to move my car for this repair, however I knew that Bruce would be my new mechanic to service my vehicle. After a few months I had the chance to bring my X5 in for service, meet Bruce, see his shop, meet the team and I quickly realized that not only are they trusted professionals, they have pride in the work they do.. which they should. I would give 6 stars if I could.

Logan Downey

I stopped in to get a quick quote for a transmission issue. Their customer service was excellent. They diagnosed the problem immidiately. Every fine detail about the issue and what they were going to do was very clear. My car was fixed a day earlier then expected. I will be taking my vehicle back to Japan auto parts for sure. The price$ was lower than expected. My car is running perfect now.

Gord Widdes

I highly recommend this company for your automotive needs. Our 2008 Lexus ES350 developed a slow anti-freeze leak at 123K. The local dealer did a visual inspection and indicated the car had a blown head gasket. They provided a rough estimate for repairs but said the cost could go up depending on what they found. They offered no option to replace the engine with a used one. So I decided to look for another shop to get a second opinion. After speaking to Bruce, the owner of Japan Auto Parts and Service I brought the car to his facility. Bruce’s team pressure tested the coolant system and confirmed a head gasket was leaking. Bruce then provided a cost to repair the engine (which was less than the dealer) and an option to replace the engine with a used engine that had 73K on it. Even though the cost was more, we decided to go with the engine swap as it seemed less risky and came with a 6 month warranty. The swap was completed after a few days and the car is as good as new. We are very happy with the result and our decision to use Japan Auto Service and Parts. Bruce and Mario the service manager were great to deal with. They were open and honest and the service provided was excellent. I have since been back to have a timing belt and water pump replaced on my other car.

Laith Shabbas

Great shop with even greater service. Honest mechanics are a rare thing these days. I will definitely be taking my car back for any future issues. Thank you

Brad Elberg

I recommend Frank and his team at Japan Auto Parts. I was referred to Frank more than 10 years ago. I rely on Frank to let me know what maintenance and repairs need to be done to my family's vehicles. His advice and service over the years has been exemplary. I appreciate that he assesses what needs to be done, explains the results of his assessment, answers my questions, gives me a reliable cost estimate in advance and always has the vehicle ready when he says it is going to be ready. I trust Frank and his team and refer friends and family to Japan Auto Parts with great confidence. Keep up the good work!

David Lee

I first started bringing in my two vehicles for basic oil changes and routine maintenance once my manufacturer's warranty expired. I have always taken my cars to the dealer garage as I was concerned about getting scammed or getting substandard work from private garages. I was surprised at the friendly rapport, great value, service as well as honesty from Bruce and Ken. Unlike my previous experience with my dealer garage where all scheduled maintenance was preformed whether need or not, Japan Auto Parts takes the time to explain the service issues and only recommends services on items that require it. Now I take my cars there for everything and refer them to all my friends and family. Great job Japan Auto!!!

Josh M

I have a 2001 Honda prelude with 55,000 (never winter driven) after sitting most of the winter and the weather got nice I tried starting the car and there were obvious issues as the car didn't start. Now the car is off to a local shop and after spending some diagnostic money I was told I needed a new engine. Back to the drawing board, I do some research and find japan auto parts got on the phone and spoke to Bruce the owner of J.P.A (yes the owner) rare to even speak with one! When I asked him for the price of replacing my engine he asked "well how do you know you need to replace the engine" I then knew I was already in good hands, with the customer service and professionalism I was receiving. My car was now being towed to Bruce's for his diagnosis I also authorized to replace the engine if in fact in needed replacing. To my surprise I get a phone call saying I had a perfectly good shape engine and my bill would now only be a fraction on the cost of a replacement engine. Bruce kept my car while driving it for a day to ensure no problems would occur and all problems were addressed An honest, professional shop is what that is,everyone can pick their shop..I have mine! Japan auto parts - Dufferin and Lawrence 126 Tycos drive , Toronto thanks a million gents

Terence Michael

I've been a satisfied customer of Japan Auto Parts for many years. They look after my family automobiles, keeping them in excellent operating condition. Their services are efficient and their technicians are competent and professional and I am always a highly satisfied customer. I believe they really care.

Mark Rosin

Honest. Straight Up. Very helpful. Excellent Personal Service. I would not hesitate to refer a friend or family member to Japan Auto Parts. Thank you for helping me out, Mark

Steven Isaacson

We have taken our cars to Japan Auto Parts for a number of years now. Bruce and his team provide exemplary and honest service at very reasonable prices. One can trust that only necessary work will be done and that the customer's interest and safety is first and foremost. Service is prompt and courteous. They can repair all makes of cars. Iwould strongly Suggest Japan Auto Parts for your next auto repair or service.

Randy Menzies

Outstanding customer service. Mario and the rest of the guys there really understand what honesty and service really mean. Places like this are very hard to find. Keep up the good work. I'll definitely be returning for any more service I require in the future.

David Sonny Hung-Cheung Yuen

Came here to do an engine swap on my 2002 Toyota Celica GT. They did the swap (they had the engine in stock) in 4 days. I really liked their service (Bruce was the one helping me), they were informative and updating me about my car as they did the swap. They thoroughly checked everything and made sure my car was in perfect driving condition when I picked up my car. I've had the car back for almost a week now, driving it everyday, and everything seems perfect, even better than before. From my perspective, they really showed that they are passionate and they really care the job was done right. I can tell they that they wanted to provide me a great service and experience at their shop, and I did. Thanks!

NaylzLife

These are the go to guys for all your automobile needs. I had an engine installed in my new generation civic in August 2013 after another shop left my radiator cap off and my engine overheated and was compromised(a completely different story). I had not gone through this process before and was shopping around for a couple months, already stressed with the situation before deciding on them and I could not have chosen a better shop to trust with my vehicle. Not only is the front office staff extremely friendly and personable they are most knowledgable about the details of your automobile. They also genuinely care about the safety of you and your passengers. They possess the reliability and comfort people pay top dollar for at a dealership. Highly recommended by me.

kerry thompson

Bruce Wolfson is the most helpful company rep. I have dealt with in a long time and he continues offering his help to me to get my car up and running properly instead of just selling me parts searched my car and let me know it had recalls from the factory that affected the issues I am having . Thanks again Bruce

Martin Stoller

Brought my 2015 Honda Accord in with a starter issue. The boys wanted to be sure it was the starter before putting in a new one so they tested the car over a few days to make that the starter was indeed the problem. The car is now fixed and running great. They treat their customers with the utmost respect , which unfortunately is not found at the dealerships today. If you are looking for a company who will treat you right, repair your car properly for a fair price, then this is the place for you. You will leave their shop smiling, knowing that you and your vehicle have been taken good care of.

Mikinday Apatan

Very professional! Fixed my ralliart dual clutch transmission, car runs perfect now. Would definitely recommend to a friend and do my car repair and servicing from now onwards. Jeremias

Debbie MacVoy

Fantastic, honest, and quick service. My car drives like new!

Al Er

Japan Auto Parts are professional, reliable and trustworthy business. Bruce, Ken and Dan are professional that do their business with a courtesy, respect and honesty to the clients. Highly recommend for any work that you may require with your car. Hard to find respectful service like that, that proves it for so many years in business.

Christina Reid

My transmission overheated on a long drive from Boston and JAP was recommended to me throught a family friend. At first contact, Bruce was very helpful and caring. Throughout my entire experience with them, they found me a used tranny, dealt with my warranty, and stayed after close for me to pick up my car, all while gennuinely caring about my vehicle. I would highly recommend this shop to any future clients, for their customer service is out of this world. They get an A+ from me and guaranteed ill be taking my car back for repairs.

Ryan Milla

Bruce is a very nice guy and is willing to go to the extent of discussing the issue(s) with your vehicle even before bringing the car to the shop. Very good communication and was given free quotes as to how much several repairs would add up to. Although we ultimately didn't go with any of the options that were discussed, I'm happy about the customer service.

Raquel Francis

Great customer service!! Trustworthy, I am satisfied with the service provided. I would go there again. Thank you Bruce and others.

Norbert Jawdosiuk

Highly recommend this place to get your car fixed or maintained! The guys working here are very friendly, helpful, and will give you their honest opinion. I will definitely be returning here.

RON BOLOHAN

From day one I could not have received better service. It all started about 2-1/2 years ago when I purchased a re-manufactured engine for my 240SX. Bruce was more than helpful. When the engine arrived and I checked it out, it was found that some assembly of the engine was not right. Japan Auto Parts did not hesitate on getting me a replacement engine, they did not even consider fixing the engine. In fact they ordered the second engine directly from Japan and during the time I had to wait for that engine, which only took a couple of weeks, I could hold onto the first engine returning it only after the second engine came and was acceptable with no questions asked. As the engine was not being installed in the vehicle for at least a year due to body work being done on the vehicle, Japan Auto Parts stood behind the 2nd engine, even though it was kept in storage, and Japan Auto Parts stated that if something was not right, they assured me it would be taken care of and corrected. Unfortunately, something did not function properly in the 2nd engine when it was started. Japan Auto Parts stood behind their word and corrected the problem by sending a replacement assembly for the defective assembly. Installing the replacement assembly, and running the engine, it ran like new. I cannot thank Bruce, at Japan Auto Parts, enough for standing behind his products, his business, his reputation and treating me as if he knew me as a friend even though we have never met in person. Japan Auto Parts was considerate, patient, professional, and a business that you can trust. As the need arises I would do business with them again. My pleasure vehicle is now on the road and I am enjoying it. It was a true labour of love and I am so glad that Japan Auto Parts was part of it. Thank you Bruce and Japan Auto Parts. Also extend my sincere thanks to Jose for his trust and professionalism.

Kayaruby Vasanthakumar

Really this guys the best auto service in my live.i when to check my. Break they won't find nothing put no charge.

wioletta w

This was my first time going to Japan Auto Parts, and I am truly happy with Bruce's work ethic and pleasant manner. He was on top of the problem and solved it quickly. He kept me in the loop at all times and informed me of an optional fix that saved me a lot of unnecessary expense. My experience was very pleasant and I highly recommend Japan Auto Parts. Thanks Bruce and Ken!

w h

Have such great service they helped me with a issue from Nissan that shouldn't have happened and dealt with it for a whole day so I would have free service. If you ever have any problems I suggest going to these guys.

Jack Me

After bring my 2003 xterra with 270k to two name brand garages on/near dufferin i was told by both shops that my truck needed a new engine. To be very honest the truck did feel like it sound and smell (smoke) like it was about to die. Anywhere from 3-6000$, 30 day and 1 year on replacement motor. WOW! A neighbour told me about this garage and i still believed the truck have some life left in her. I dropped of my truck with Bruce after he reassured me that his tests would determine if engine was died.Well its been over a mouth and over almost 1000 kms! I could see under the hood many new parts and wires so i know they did something to save my truck from that scrape yard. I found myself and family a new mechanic shop that i know i can trust. Thanks to all the people at this shop. Try this place out, sooner is better then later when it comes to our cars.

Darren Brown

Good honest service from a professional team! I thought I would be spending a lot on my a/c system, and they fixed an obvious problem quickly and did not try and milk me for more than was necessary. I would go back again, and recommend their service.

Steve Gouveia

Had a severe engine problem with my Chevy equinox. Took it to Japan Auto Parts. Sadly there were a few hiccups along the way to being fixed but they got my car up and running again and Bruce was professional and courteous the entire way. Probably some of the best customer service I’ve ever received.

Devin Armstrong

I've been going to Japan Auto Parts ever since they did very small repair jobs for me -- twice -- in exchange for a dozen doughnuts each time, no cash. Since then the jobs have gotten bigger... I have a 2004 g35x and it's in beautiful shape, but when they get over 250k km's you expect some things to go. So Japan has been my go-to for jobs like suspension, brakes... had the universal joint replaced as well, and have been satisfied every time. They work a little slower than the same-day service you might expect from the super high end places, but if you can go without your car for an extra day or two, the money you'll save and the honest service you'll get will be worth it. What prompted me to finally post a review is the way they handled my most recent repair. After doing some suspension work I noticed a clicking sound when I lightly applied the brakes, after I got the car back. To be honest I don't know if the sound was there or not before they did the work, it's the type of sound you can tune out pretty easily. But I noticed it more and more and finally called, told them about the sound, and mentioned the timing was around when I'd last had the car in. From that point on they went above and beyond to try and find the source of that sound. Never made me feel like I was an inconvenience, and never charged me a cent for any of the time it took to diagnose and then fix the mystery sound. The owner, Bruce, even went so far as to book a rental car for me at the Enterprise near there, so I could still do a planned getaway with my fiancée. The rental car rate through Bruce was very reasonable and my experience with that Enterprise Car Rentals was excellent too. In short, Japan Auto has helped me keep my nice old car on the road by only doing work that needs to be done, at a reasonable price. I highly recommend them.

John Essery

We were told that our Ford truck needed an engine, took it to Bruce at Japan Auto Parts they diagdiagnosed that the problem was not engine failure and cost a lot less to correct Thanks for your help

Sarah Persaud

Went in for an oil change today, staff were fast and efficient! Amazing service! They explain everything to you, fair and reasonably price! Highly recommend this place for all make of vehicles and services! Thank you all for a wonderful experience!

Berto V

JAP did an engine replacement for me in July 2012 on my 2005 Toyota Sienna. Excellent work. Van is smooth as silk. Had work reviewed by my regular mechanic (a life long friend) says work was excellent and unlike many others, work was neatly done. Over-all great craftsmanship. Don't see that much these days. Recently trans was noisey, making a whirling noise like hydraulic fluid of a power steering when oil is low. JAP found some external damage just in time, did the service, all is good again. Reasonable price, excellent service. Highly recommend you give them a call.

michelle lewis

Japan Auto Parts and Service was recommended to me by two independent sources following the unexpected and rather catastrophic seizing of my engine which resulted in the need for a full engine replacement. Bruce and his team were nothing but helpful, reassuring and professional. Phone calls were returned quickly, time was spent answering all my questions and Bruce was transparent in what was involved and the anticipated costs. While I am about three weeks out with the new engine and all appears well, I have full confidence that Japan Auto Parts and Service will stand by their work should things need to be adjusted or rectified. I would highly recommend this business - service was exceptional.

Bryan Ballie

Best garage I have ever been to, toom my car to hyundai they quoted me $7000 for a new engine, after losing $130 for diagnostic there I took it to this shop....turns out the car repairs only came up to $2400 and my engine was perfectly fine. Amazing job, super happy!

C K

When the TC-SST transmission on my Ralliart went my Mitsu service manager referred me to JAP, and boy am I glad he did. They gave me a tour of the shop and showed me some of the other jobs on the go. Never a doubt my car was in good hands. Parts for this aren't exactly common, but somehow they found them on the other side of the planet and had it rebuilt in a few weeks. Expectations were set and they stuck by their word, a very professional crew. Thank you guys, you turned a nightmare into nothing more than an inconvenience.