Reviews of Columbia Auto Service (Tires)

Diane and Ian Williams

We've been taking our cars to Columbia Auto for over 10 years. Excellent staff and ownership. We've been pleased with our overall experience.

Sanjay Govi

From the time you call to book the appointment until you get you keys back every step they take is thoughtful and you feel listened. Guys who work for Jim ensure that your issues are dealt with and you are clearly informed on what was done. …

Ron Petro

Columbia Auto Service always exceeds my expectations for automotive maintenance, repairs and advice. Jim and his great staff are top-notch and experienced professionals who have always helped me out whenever I’ve had challenging problems …

Michael Boehringer

We have been using Columbia Auto for years. Honest and fair, top notch work, the owner is on the shop floor every day making sure things get done right.

Michelle Gowland

Columbia Auto has been our garage for years and they are always cheerful, professional, and trustworthy. We moved to the other side of Kitchener and started using another garage, but that did not last long and now we're back at Columbia Auto. Lesson, don't mess with a good thing! Thanks guys!

Roi Eclarin

Started going to them through recommendation of a friend. Very happy we did. Always courteous and professional.

Lawrence Folland

Columbia Auto Service provides excellent service that I trust and have for over 20 years. I recommend them to all of my friends and colleagues. Jim and his team go out of their way to ensure that their customers and their vehicles are well taken care of. I have no hesitation fully recommending their services.

Doug Burrell

I've been taking my vehicles to Columbia Auto Service for 20 years now and have always been extremely satisfied with them. Jim has even helped us out when we were out of town and had car trouble by diagnosing the problem and then calling to a garage nearby to setup an appointment for us.

Cailin Younger

Best service I have experienced at an auto shop this far. My car had a problem that was covered by the manufacture warranty and they offered to drop it off for me and provided a loaner car when my car had to be worked on overnight. …

Erna Van Daele

Prompt, courteous service. All questions answered, all repairs explained. No pressure to sell more work or products than I need. Good job of the repairs (as far as a non-expert can tell). Detailed inspection and written summary, with recommendations about issues needing future attention.

Akshat Chowdhary

Mathew and Andrew were amazing. I bought a used car and they were super helpful in reviewing and fixing the issues. Super transparent and extremely helpful

Amanda Steiner

The people at NAPA are always friendly, understanding and quick with service. Loaners are available if needed and they will always call if there are any additional repairs needed to make sure you are on the same page.

Ondria Campbell

Jim and his team take great care of my vehicle, making sure I am always safe, as I drive all over K-W for work! Many thanks!

Kevin Campbell

Always great work and customer service from Jim and the crew at Columbia Auto!

Tim Jackson

Jim and the team at Columbia Auto have been taking care of my vehicle for several years. The service is great, they are helpful, professional and responsive.

Matt Kastelic

You know when you take your car into the shop and they fix one thing but then it feels like the broke something else and you wonder if they did something on purpose to get you back into their shop for another repair? Not here! …

Leasa Barclay

Very accommodating to my needs. I needed to change my appointment for tire switching and they helped me with no issues. Work done professionally. They take good care of you!

Susan Gow

Integrity of staff is outstanding and use of technology sped the process considerably. People respectful, friendly, clear...and right!

Roxana P

This is my go to place when I need work done on the car. Very accommodating and great job done fast.

Amber Miller

Columbia Auto Service is always so great to work with! They are friendly and informative. They care about customers and will always make sure you are leaving the lot driving away safely.

Sue Sr

Amazing service! Friendly, professional and make sure that repairs and maintenance are required. They never ever try to "up sell" us with unnecessary services or products. They care about quality and excellence. A business with integrity …

Maryann Gaspic

Fast and friendly staff. Very accommodating when I changed my tire appointment three times. Easy drop off/pick up process.

John Hudson

Columbia Auto performed critical safety work on my steering system for my Ford Fusion. We have had them for all of our car servicing for over 30 years now, and they have always performed superior work with utmost professionalism. Thank you …

Fred Widall

Another great experience at Columbia Auto. I've been dealing with Jim and his great team for 25+ years and have always been more than happy with the service and expertise they provide.

Jerrica Little

I brought my car in to have a problem with the AC system looked at, after having it previously checked by a mechanic in another city who failed to detect the problem. Jim was upfront about the initial tests and costs when I first emailed …

Stuart McTavish

Did a quick diagnosis of my transmission, and did not do any unnecessary work, which is greatly appreciated

Kevin Harrigan

Jim and the gang at Columbia Auto have been maintaining my cars for a couple decades. They do excellent quality work. I highly recommend them.

Kide Lee

Very friendly and excellent customer service! They are always transparent and willing to explain what's happening with the car. The appointments are usually quick and I have always been charged a reasonable price, never more than I was quoted.

Chris Warden

I've bought my last two sets of snow tires from Columbia Auto Service. The staff is friendly and they are extremely organized when it comes to setting up appointment to have the tires changed out each season. I'm always in and out within 30-45 minutes. I'd definitely recommend them!

Larry Wraith

We trust Columbia to take care of our automotive repairs and maintenance.

Manfred Grisebach

Columbia Auto has always done well by myself and my family. They are alway courteous and professional.

Bob Paquet

We have been a client of Columbia Auto Service for over 20 years and chose them shortly after moving to Waterloo based on recommendations received from many people in the community. During that time we have relied upon Jim and his Team to …

Lori Hannon

Courteous prompt reliable service as always. Very grateful for their “above and beyond” care for our cars over the years

Mary

I have a high degree of trust in Columbia Auto Service. They will fix my car and explain the problem to me. I have absolutely no concern that they would recommend something that wasn't necessary or was unnecessarily expensive.

Bob Reith

Always receive great service from Columbia Auto. Thanks, Bob Reith.

Rebecca Mitton

Needed some pretty urgent help during tire changing season. Did not have any appointments but still took the time to help me. Even took the time to call and make sure the problem was still gone several days later. Great experience!

Karthik Karunakaran

Honest people, did not upsell me on anything and they go the extra mile on doing a thorough job. Brought the car in for just a wheel alignment and heat shield rattle and they made me aware of a fuel tank leak.

George MacAskill

Columbia Auto has been my “GO TO” place for my automobile maintenance and service calls for over 40 years. I recommend them to people I meet emphasizing their quality of work and their honesty. Thanks to Jim and staff.

Cassandra Kauer

Absolutely amazing team at this shop could not recommend them more. Very easy to talk to, great at explaining what work needs to be done on the car. Your in great hands with this garage.

Rick Leffler

Staff is efficient, very comfortable with work done and the cost to do it well. Would highly recommend using this service

D

I've been going to this mechanic for over a decade. They have a wonderful team of professionals who truly seem to enjoy their work and maintain integrity. They are trustworthy, which is a relief to find in any profession. Would recommend!

Mackenzie goodwin

If I could give more than 5 stars I would. Exceptional service, Jim went above and beyond for me. I was having a problem with my car randomly stalling while I was driving, I brought it to them and Jim kept me updated throughout the whole …

Barbara Hill

Accommodating when scheduling, professional and thorough with estimates, build trusting customer relationships. Always courteous. They take some of the pain out of 'car troubles'!

Shane

Been dealing with them for years...Just a great business with great people!

Lucia D

My husband and I have been taking our vehicles to Columbia Auto for more than 20 years. Jim and his staff are true professionals. We've had numerous great experiences with them, including the time when we called from California and Jim …

Lisa ter Woort

Always professional, sensitive to timing, and going out of their way to make sure I am satisfied with the work performed!

mdarrol bryant

Another excellent job at Columbia Auto. I've been going there for more than 20 or 25 years and never had a complaint. The service is always on time, with a smile, and done rightly.... Professor Bryant

D Longpre

The starter went on my truck a day before we were to go camping. Jim and his team exceeded expectations by replacing the starter by the end of that day! Also of note was that they were extremely busy with appointments. Superb customer service!

Doug Huras

Thank you for your great service. Very professional from scheduling to pick up of vehicle. Thank you

William S. Dahms

Great prompt service for unscheduled emergency wiper repair.