Reviews of Marostica Subaru (Tires)

leo john stanly

Great friendly and experienced team in there especially Randy(service team) who is very friendly and diligent and will take care of all your enquiries quickly.

Rick G M Frankavitz

Another great experience at Marostica Subaru’s Service Department. Had to have some recall work done on our legacy and they figured it would take an hour and a half. I asked them if they could squeeze in an oil change as well. They fit us in and they had it all done, including the oil change, in an hour and a quarter. More great service with a big smile and a pile of gratitude. I love dealing with a dealership that has such hi regard for their customers. Even though it appears to be a rare thing these days, Marostica sticks with that old fashion dependable and personal service. Thank you so much to their whole team.

Vimalkumar Vijayakumar

Brought my Subaru in 2020 from Marostica . Such a amazing Customer service. So transparent and clear at the time of purchase. Not push you to buy customer value added services like all other brands does. Doing all oil change services from there, easy to get a appointments and the outstanding customer service continues from the day of purchase

Lewis Smith

Fast service friendly staff it's all good

Erin Ross

Great service, friendly, helpful staff!

Jeremy Holdsworth

Randy and his service team at Marostica Subaru took very good care of me during a recent breakdown. Highly recommend the service department here.

Alastair MacKay

New big, bright, comfy dealership conveniently located. Friendly and helpful neighborhood kind of service.

Kiersten P Mosley

Put it this way, my mother and I are on Subaru #5 and #6. LOVE Subaru vehicles and LOVE Jim Marostica and the staff! Shout out to Olga who has made every purchase/lease a pleasure!

Anna MC

Made arrangements to have a few things on our Outback checked over at Subaru about a month in advance as we had to travel 400 km to TBay. When I arrived for my 8:00 am, Friday morning appointment, I feel the greeting from service was not all that welcoming. To add to this, the person (manager?) I had been arranging the service appointment with failed to communicate everything to the service department, so I had to find the email I sent to show everything that we had talked about. Service stepped to the plate and arranged for the additional diagnostics while I waited, and it took a reasonable amount of time. One of the service reps didn't have a lot of information, being new to Subaru, but suggested I read through the manuals to better understand how EyeSight works, etc. Everything was okay except for the lack of communication, which is pretty significant for a customer traveling from very far away for servicing.

T M

Great product, great service from this shop

Tiger Zikomo

Randy for president. Helped us out in dire need. On a road trip across Canada and he brought our Subaru back to life with our solenoid circuit problem. Randy needs a raise from HQ. Every dealership needs a Randy. -Russell

Justin Taylor

Randy the service manager was a huge help!

Nathan Lawrence

Always great service from the team!

a d

Great staff, always well taken care of!

Anthony Nguyen

Quickly diagnosed my issue and provided options to get me back on the road. These folks were gracious and knowledgeable. Highly recommend you all drive a Subaru. Highly recommend this service centre. Thank you Subaru folks. Thank you

Vivin Sam

This family owned chain has great customer service. I don't think you can go wrong with a Subaru.

Sue Fitzgerald

We were very lucky our clutch issue began within 100 km of reaching Thunder Bay during our trip to the west coast in August. Right from the start, Randy was instrumental in diagnosing, locating the parts, coordinating delivery and the work …

Ben J

Really nice people but they are quite terrible at answering their phones

Ron Kresack

great staff taking care of great cars

Awesome Installz

Excellent service. All about the customer. Even if you don't know about Subaru you should give them a chance. I have dealt with Dan on a used car but serive for any kind would be exceptional.

Daniel “OmegaDoom” Kostelecky

Bought a 2019 WRX STi today from these guys. Could not be more happy with the service. Paul (my main man) went through SO many hoops for me to make sure everything was awesome and perfect. Everything from finding the only one in Canada, issuing a trade with the dealer who had the STi, getting it shipped here, ordering and getting all my options installed, texting me the day it arrived JUST so i could come and see it and start it up. Such great people work here. Great service! Absolutely phenomenal staff. Paul, thanks man.

Rudd Rhawlley

Great people, great service, very personable welcoming and knowledgeable

PARAMASIVAM KAPALI

Nice and very friendly.

Alen Varghese

Excellent service

Sarah Lewis

Good service - no issues at all.

Blair Wasylenko

Best service in TBay

Ron DEMEDUK

They treat me good and are always willing to come up with solutions

Neil Reinikka

the staff is helpful and friendly, but their service is "mostly acceptable" at best. had an oil change and somehow the tech did not notice an active crank case leak, main seal leak, worn boots, badly worn tires? i brought it back and complained that there was smoke suddenly coming from the engine bay, and this was the diagnosis. why was it not caught on the oil change inspection? "the tech can't see every problem" was the response. unacceptable, but at least it was under warranty. i just wait for an engine bay fire...

Walter McAllister

I bought a Toyota and I bring my truck here for servicing. Glen the service manager will help you with your needs. Will recommend the service here.

Anita Fraser

Excellent customer service

Lauren MacKay

Very nice new building. Nice seating area, coffee/hot chocolate/tea and cookies available while you wait. Most of the staff very friendly and knowledgeable. Some a little unpleasant, but whatever. Oil change was very quick, much faster than I've seen at other dealerships

Brett MacAskill

Great staff and fast service.

Colleen Dolce

I just bought my second car from Marostica. I love Suburu's - but the staff are a big part of my decision to buy from them again. From the service desk to the sales staff, it's all efficiency and smiles. I really feel I am well taken care at Marostica.

Saurabh Gupta

Excellent, timely and friendly service. Genuinely interested in going the extra mile!

Laura Smith

Excellent Service!!!! Friendly staff.

Trenda Chafe

Best dealership in town! Highly recommend both a great product and a great team! Never been happier about a purchase.

Chris Whyard

As a loyal Subaru owner, I went to Marostica Subaru when I needed new wheels. With the situation I was in, I needed a new car urgently and the staff was most accommodating. Olga is an outstanding salesperson and couldn't have done a better job...very knowledgeable about the cars she sells while Justin was extremely helpful in the finance department. All in all I am one very happy and satisfied customer.

Sharon W

Actually wanted to buy one of the vehicles here, but after being in a couple of times we ended up buying elsewhere. After test driving, we phoned and made an appointment to come in and talk to the salesman. When we came in we were told he wasn't even in that day. The person "helping" us left for lunch and we were ignored by everyone else. We found another dealership that was happy to treat us as though they actually wanted our business, so they got it.

Christine Green

Mostly friendly staff

Scott K

Overall terrible customer service (this is related to servicing and NOT purchasing a new vehicle.) First off, I called 3 separate occasions - weeks apart- with no answer and left a message. Was my call ever returned? No. They need to invest in an answering service or a receptionist. When I arrived for the day of my servicing I entered the lobby and approached reception where two employees were chatting about coffee. I stood there with no acknowledgement, not even a "hello". Finally I just decided to wander around until I found the service desk to check in for my appointment. I LOVE my Subaru but I cannot stand this dealership. How hard is it to offer a basic level of customer service?

Abhi Minhas

By far the best dealership and people in town. Moved here from Toronto and the team, especially Paul Campbell went above and beyond to take care of me in my purchase of a Subaru STi. You don’t see this kind of personal service anymore. Thank you Paul, Justin, and the Marostica Subaru team.

kitch s

my son is at Lakehead and services his Subaru here. they take good care of him and his vehicle. thank you also had block heater installed here. great work and done on time.

Boris Krystompol

the worst experience ever,called about the Subaru Crosstrek no reply for a couple days then get the apology call that they were so busy, not impressed finally got to test drive the top of the line Crosstrek that i would never buy but still liked the ride looked at trading in my ride 2016 RVR 24,400 Km and only offered me 10,750..other dealers $13,000.00...so to problem is that I was still interested to buy an Crosstrek waited for a response from Thursday ... nothing ,lost the faith...but gosh darn it the show room sure looks pretty !

Lynne Huras

This is the best place. While driving across country to help my mom, my clutch gave out. On a 20 year old car, not so surprising. But I really needed to get to my mom. The team at Marostica were honest, they weren't sure what they'd find once they got this little old subbie on a hoist. It can't be much fun to work on a 20 year old car. I was somewhat prepared for more disaster. But the Forester proved to be in decent shape and they got her up and running with a smooth new clutch and a few small bits. The repair service was indeed great. And my little old car was even washed up shiny clean for the rest of the ride. But what I will never forget is the Marostica team. Right from the first phone call they were amazing. They wanted to help, kept me informed, and showed concern for my situation. I felt like I was part of the family right away. Thanks Lisa and Randy, and everyone I met. I am seriously considering getting a little more work done when I pass through Thunder Bay after helping my mom. Because I trust you guys completely. ~lynne

Evelyn Armstrong

As always, great service. Mistakenly I arrived 1/2 after may appointment time; they fit me my vehicle service. Much appreciated!

Jason Harasen

Great vehicles, amazing sales staff, but service feels a little impersonal. Hard to get answers unless you contact them again and again.

Sanderea Morriseau

Did not buy my vehicle from them I wish I did But they diagnosed my legacy’s problems fairly quick compared to the other dealerships shop that couldn’t do what Marostica Subaru did. Will bring my legacy to their shop if anything else comes up.

Beowulf

You are better off going to subaru winnipeg instead of these guys. Three years ago I come in and the salesperson who admittedly is friendly but very unprofessional (won't go into too much details). I went with another car but since I now need to get a new one I thought to give them a try again. They were now professional but they acted as if they were doing me favours and didn't tread me as a customer who is paying them (i'm not their buddy here to serve them, they serve me)

J YL

I came here for a block heater installation a week ago, and was impressed with the customer service and efficiency of this Subaru. Everyone who I had interacted with from this Subaru location had been super accommodating and knowledgable. I am definitely coming back here in the future for any service appointments.

amerigo coltellaro

Great customer service ???? ???? ????

Sylvie Boughner

Excellent customer service. Best place to buy a reliable vehicle. And with all wheel drive you definitely can't go wrong

Deb Korobanik

Quick friendly service

Dalton McChesney

Parts manager A+, service manager C-

kevin merkley

Went in for a recall. Treated like a family member. Such nice staff. Great cars, especially the 2020 Outback.

Gwen Nyman

Excellent service for winter tires. Car rides so much better with these tires and we were really looked after.very well Thanks you Marostica

Richard Twiss

I cannot say enough good things about these guys. Super friendly, accommodating, and willing to go the extra step for their clients. Definitely sticking with them whenever I need a new car.

Clint Smith

My wife just bought the 2021 crosstrek The team at Marostica Subaru went above and beyond! Giving us all the information and help we needed, while ensuring we got the perfect car for our needs! They never tried to up sell us on anything more than what we were looking for. Best in class service and sales! Highly recommended by us and many friends.

Andrew Austin

Had a great time with these guys, we came from out of town and we were able to do a test drive and get the vehicle the same day. We did call ahead to set things up and things went really well

Ryan Jeffries

Great staff great service...no complaints at all, will definitely deal with them again and again...????

John Celmer

They treat you great