Reviews of AutoValue Hyundai (Tires)

Fernanda Portugal

We are foreigners newly arrived in Canada and bought our first car in Canada at AutoValue Hyundai. We were very well assisted by Yuri and Steve, whose services we strongly recommend. They make everything easy and pleasant! If you need a car in Niagara Falls, don't hesitate to ask for their assistance.

Kate A.

I admittedly came to Autovalue Hyundai after having a frustrating, disappointing experience with Performance Hyundai in St. Catharines. From the moment I stepped through the door in Niagara Falls, everyone on the team was ready to help me get into the car I've had my eye on for over a year now. They made my payments work for the amount I put down, they made sure I had all the necessary protections with no hidden costs, and they were patient in explaining all relevant details so I wasn't confused about anything. Open, honest communication and a genuine passion for their work are what I took away from this dealership. It feels like you've been friends with the staff here for years based on the warm experience they give you. Thank you to Lorrie, Ray, Aletha, and Mark specifically for all your help. This is a wonderful place to buy your first car, your second car, or even your 16th car, because it's clear they care about giving their customers the easiest, most pleasant experience possible. I wholly recommend coming here! P.S.: I LOVE MY CAR!!!!

Dee Fidler

My search for my next vehicle ended at Auto Value Hyundai. The staff I dealt with were awesome, knowledgeable, and made me feel at ease asking any questions, even the ones I thought were silly ones to ask because I’m not very techy lol ???? and the 2022 Hyundai Tucson that I bought sure is full of technology. My car was super clean and shiny when I went to pick it up, yand David went over anything that I wasn’t quite sure how to use, and answered every question I had. I would like to say thank you And if you are searching for your next vehicle be sure to go and see David, Steve and Chase.

The Helix Co.

Found some mud guards I wanted, but Hyundai only sells them in Canada. Jason Horrocks was able to hook me up with the guards and ship them all the way to Texas. Great customer service and would 100% recommend them to anyone looking to buy a new car or parts for their car.

Yogesh Kumar

It was an Awesome experience here at Auto value Hyundai as I was here for regular Maintenance of My Car. Service Staff Was very Friendly and I wanna give huge Shout out to Franco He was really nice guy and very Informative. Thanks Franco.

Umer Yaqub

Amazing service, very accommodating and efficient! Everyone in the dealership we came across was very professional especially the two gentleman we directly dealt with Michael Speck, sales and Steve Edwards manger finance. Thank you very much in helping us get our car......our kids really love it too!

Cammy Austin [Staff]

I first contacted AutoValue Hyundai on a Saturday to inquire about a used car my daughter was interested in. I was put through to David Kaluba, a sales consultant and within minutes had an appointment set up for the same day. From the first phone call to the final signage of paperwork David was an absolute pleasure to work with and he made my daughter’s first car buying experience a pleasant one. He went above and beyond anything I’ve ever experienced from a sales consultant. Thank you David and team at AutoValue Hyundai!

Linda W

I don't think I've ever had a bad experience at a dealership where I've had my car serviced but I have to say I definitely know I've never had a BETTER one than I had today at Hyundai on Montrose Road in Niagara Falls. I definitely understand why it is voted #1 in Canada! I made a call last week to get one of my services done that is part of my leasing package and wanted to make sure I could bring my car here as I had moved from Oakville last summer and had taken it back there once since. Kayla had checked into this for me and assured me that it was okay to bring it to them which was a great relief as it's only a few minutes away! She was a pleasure to speak with on the phone. When I arrived, I met Sheri at the front desk in the showroom whom I had called to mention I'd be late and she was very polite on the phone. (I hope I spelled her name right... there's three of these ladies here with the same name!) Karen was my Service Advisor that took care of me upon arrival, also a great pleasure to deal with and then I was introduced to Jane and met Tina as well! Honestly these women are like one big family and I felt very welcome! I was offered a shuttle by the driver Al and I was also quite impressed with him. Such a nice gentleman to speak with. I'd love to thank the mechanic personally who did the work on my car so I hope someone will let him know on my behalf. Also thank you to the person that cleaned my car mats. I really appreciate all of you and I look forward to seeing you all again! Thank you for the complimentary coffee and btw, I Love your Ryan Reynolds Super Bowl commercial! " GO TEAM AUTOVALUE HYUNDAI!!"

Courtney Mammarella

Erin was extremely helpful right from the start! She was very thorough, and knowledgeable about everything I asked about. Erin went above and beyond to help me EVEN on her day off! Erin knew I was in need of getting a new vehicle within a few days and did everything in her power to help me make that happen!! My overall experience was great and would definitely recommend AutoValue Hyundai!

Joseph Ferrari

Great bunch of guys and gals! Friendly, knowledgeable and professional. I just took delivery of a new Kona EV and the whole process of was smooth and easy!

Robert Stumpf

Just upgraded my current vehicle to 2021 Elantra Sedan IVT. Handling of the new vehicle is marvelous, and acceleration and 'smoothness' of operation is greatly improved over my 2015 Elantra (current vehicle). It feels fantastic just taking it for a quick spin on the road, even in winter. Hyundai has definitely kicked it up a notch when it comes to the new Elantra. Working with AutoValue staff is a really satisfying experience, and Erin Smith, who demonstrated the operation and answered my questions regarding the new vehicle provided me with everything I needed to know to feel both comfortable and excited with my new purchase.

Jason Copeland

I had a very pleasant dealing with the Service and Parts departments here at AutoValue Hyundai. I'm not from the area but was trying to source a hitch for my 2019 Hyundai Elantra GT N-Line. Looking at some forums led me to AutoValue Hyundai, as there's nothing available for Korean made one aftermarket, so I reached out for a parts quote I dealt with Jason, the Parts Manager here, through email correspondence, for about a week, despite technical issues that got in the way. Jason gave me options about how to attain the one last remaining hitch he had available for my car. I ultimately decided to have the dealership do the install, as mechanically inclined as I am, I wasn't aware where mounting points would be and such, and for the little extra cost it wasn't my issue. So we discussed availability, and to my surprise, they were open on a Sat afternoon, even to add to that, they had availability to install today, after discussing the option yesterday. Kudos to the team at AutoValue Hyundai. I will definitely be back if I need certain things done.

Leanna Krause

I had an amazing experience at AutoValue Hyundai. I bought a 2018 Elantra from Bill and could not be happier with the whole process. I was shopping around at other dealerships and Hyundai rose above the rest which is what ultimately made my decision. The entire team was amazing from the reception, to management to the service department. I am in love with my car, thank you AutoValue Hyundai!!

Evan Simon

Looking for , and purchasing your very first vehicle can be a daunting process, but as soon as I stepped foot in the door, the associate made me feel very comfortable. As a young adult, I was looking for something that suited me. Jayme was a wonderful help, narrowing down options, prices, and models which led to my first purchase!! He was very approachable, knowledgeable in all company products, and overall friendly which made my experience that much better. I was very pleased with his service, and I would recommend visiting this location and dealing with him 10/10 times!

Paul Finelli

Special thanks to both salesman Yuri and finance manager Steve in helping us get our new car! The moment our family laid eyes on the pre-owned but well-maintained 2014 Subaru Crosstrek, we fell in love with it! Perfect second family car! Lots of great features and drives very well. Thank you both again!

jhonson christian

I got my second car from this place and I have a awesome experience with staff members. Specially with Steve Edwards. He is very friendly and helpful. They gave me detailed information about my 2022 Hyundai Palisade Ultimate. Had some minor issue but solved at a spot. I am going for a 3rd vehicle in this year only.

Debbie Bignucolo

I am so happy with my new Kona! David was a pleasure to work with. Very friendly and so helpful. He made sure I was aware of all the bells and whistles and worked hard to get me the best deal and the colour I wanted.

Deep Patel

A great experience overall. This was our third car with autovalue. All the employees are welcoming and professional, especially Steve from Finance and Matt from sales. Would recommend for sure.

Magdi Mikhail

On Jan 6-2021 I encountered a smooth lifetime transaction with AutoValue Hyundai in Niagara Falls for the first time and I had a very positive experience with these guys. Big Thanks To the amazing and competent Sales Manager Mr. Matt Samis , Finance Manager Mr. Steve Edwards, and finally the friendly Sales Consultant Mr. Michael Speck. (Thanks for your patience and the Coffee Mike) Although I lived for years near AutoValue Hyundai in Niagara Falls and was buying cars from somewhere else but These guys made me regret all the past years that I dealt with other dealers. In no time I was happily and smoothly driving off the lot my brand new 2021 Hyundai Tucsan SUV. Am very happy and from now on will refer my 4 adult sons (All have their own cars) and all our friends to this dealer from now on. Wishing you all the best.10/10

Jo Ann Worrall

The Service Dept is so friendly! I needed my winter tires put on and the car winterized. My Genisus Coupe was taken care of very well. I enjoy going there as you're always greeted with a smile :) Prices are good as well.

Rita McCartney

The service i received at Auto Hyundai was excellent. I was looking for mudflaps for a Kona N_line. Rally Armor directed me to Jason who is the parts manager and within a few days he had sourced and shipped the items to me . His service and follow up has been excellent. I would highly recommend dealing with this company. Pat McCartney

Wally Oprzedek

After a somewhat frustrating experience with the "other" dealership in Niagara, I took our 2014 Elantra to Autovalue Hyundai for resolution of an extended warranty issue. I was left extremely impressed with the entire service team, and in particular the service advisor, Cheyanne. She was pleasant, knowledgeable, and professional during the process of documenting the warranty claim, obtaining approval for the repair, and coordinating the work in a timely manner. We will definitely be going back to AutoValue Hyundai with our future business.

Michelle Cardoso

5/5 Stars for my AMAZING EXPERIENCE at Autovalue Hyundai! Big thank you to Brad Steven's for getting me the best rate possible in such a short amount of time, and to Marko Vidovic for taking over the transition and completing all the paperwork. And a BIG thank you to David Kaluba, for giving me the smoothest experience, and instilling such confidence in me and my choice to purchase. I'll have a near impossible time ever purchasing a vehicle from somewhere else. These guys are top notch, caring, and confident, best sales team EVER!!

Tasha Gaskell

I had a amazing experience with them! I had a nightmare of a car and they got me in my brand new Elantra! And so far I love it ! David and Steve were absolutely amazing to deal with !

Angela Menotti

I was so pleased with the service I received from Hyundai the other day. Jody was pleasant and efficient and continued to communicate with me throughout the day to keep me posted about my car! Thank you for a great experience! I will definitely be returning again!

Vivienne Brown

My husband has been a satisfied customer of Auto Value Hyundai’s Service Department for the past five years. As a result, being very familiar with their excellent customer service, the dealership was at the top of my list when I decided to buy a car. Armed with a good idea of the features I wanted in a car and a fixed budget, we drove to the dealership where we were greeted by Yuri. He did exactly what I expect from an expertly trained sales professional – he listened attentively, asked the right questions, evaluated my needs, and skillfully guided me to the ideal vehicle. I certainly am not an impulse buyer when it comes to purchasing big-ticket items, so what a pleasure it was leaving the showroom four hours later as the owner of a new Tucson. Yuri and his Finance Manager Steve made the entire process – from the decision-making to finalizing the purchase – a stress-free and most pleasant experience. Thank you both for your respect and professionalism. I look forward to working with the rest of your team in the future.

Zach Frenchek

I had a wonderful experience emailing with Jason in Parts. He answered all of my questions, corrected a couple inaccurate facts that another Hyundai dealer had given me regarding parts fitment, and worked to make sure I would get the best value from the accessories I was considering.

Drifa Jonsdottir

The service was great. Chris is a supporting salesman who goes out of his way to find what I wish for and what suits me. He is not in a hurry but thing’s certainly happen fast. Steven is a great financial advisor and he doesn’t make the process difficult. He takes his time to explain how things work best for the client. He is awesome and approachable. These guys made my day I came in 11 am choose a Hyundai Tucson went to the hairdresser and was back to sign the papers and drove my car home at 5 pm. They made it happen. Thank you.

Dave Huffman

Attention to detail from really helpful and knowledgeable staff. Nice to have the personal touch. Superb service staff, always a pleasure to deal with.

John Infantino

I am very happy with the service that I received at AutoValue Hyundai. This is the same dealership that I purchased my Elantra from 5 years ago. Within a couple seconds that I walked into the service department, I was greeted and then spoken to by Tina K. Tina is very professional and explained everything to me. I left my vehicle with the dealership for 2 days and felt at ease that they were taking good care of my vehicle. Tina stated that she will call me in a day to update me and she did. I inquired about a courtesy vehicle and did receive a brand new Elantra to use. I work in a similar field and believe that you should treat other peoples' vehicles as if they were your own. I do see that here at AutoValue Hyundai. When I picked up my car, Tina, with the same professional manner, did what ever she could to have things right. She went and got my vehicle, drove it over to me and spent time explaining what was done. I drove home ; a satisfied customer. I am happy to see the friendliness and professionalism here, and only wish that you can experience that elsewhere.

Coop Jiujitsu

My wife and I both got new to us cars, (Santa Fe, and Tucson), unforuantly we were promised something would be fixed on my wife's car when we agreed to purchase it, and after we purchased it we were later told that was not possible unless we wanted to pay for half of the repair. Beware to make sure everything on your list is fixed before you sign papers.

Deadcell Dan

I originally purchased my 2015 sonata at Hamilton Hyundai. It was a horrible experiance. I left vowing I would never again buy a new car. I was put through the wringer as a female and was offered no help. Basically charge her everything because she doesn't know anything. Well. Fast forward 6 years later a friend told me not to give up. He has a friend at the niagara hyundai. Talk about a change and a breath of fresh air. Totally stress free and beat out every estimate in all of ontario plus some!! The staff was very accommodating and supportive, they will be my go to dealer forever. David, Colin and Chase were amazing human beings and really showed such high standards of care. 10/10 After the loss of my father inlaw they made it possible for me to suprise my husband with the car he's wanted it really helped him during a hard time and something to look forward to.

Austin P

Really nice service staff. Reminds me why I bought a Hyundai.

VLADIMIR ORMANOVIC

Thank you Mr. Michael Speck for your excellent customer service and helping us with purchase our new car. You and your team are highly recommended! Thank you!

Adam Upson

Needed new brake lines, took the car in on Thursday, they tell me Saturday that the lines didnt come in, and It wont be until Tuesday, I asked for a loan car, they said there isnt any. Asked for a rental and they said we would have to pay for that. The parts taking 6 days is their problem and they should of happily given us a car or found one for us. Oh and this is after they tried to tell me my car needed 1200$ worth of work. The same stuff they green lighted 1 month earler. This place is a joke. DO NOT GO HERE THEY WILL RIP YOU OFF AND LEAVE YOU WITHOUT A CAR....SMH

Carolyn Watson

I am a very happy customer after my purchase of a nearly new Hyundai Elantra from AutoValue Hyundai in Niagara Falls. My sales consultant, Chris, took my needs and wants into consideration and found the perfect car on the lot for me. I appreciated the professional, friendly and well Informed service that I received. Everyone else at AutoValue that I encountered was friendly and welcoming. I truly feel like a valued member of the AutoValue Hyundai family, and I’m pleased to recommend Chris Lortie as a super sales professional who will work hard to find the right vehicle for you.

Anandhu Pooyappally

I recently brought a brand new Elantra from Auto value Hyuandai Niagara Falls on November 3 2021 and from the 1 week itself there was some technical issues such as Car Play won’t connect and screen comes and goes randomly. I took my car to the showroom and it was a terrible experience which I got from there.I also complained about sounds of viper and huge noises inside the car while driving through highway and they told me that it is normal for speed above 100km/per hour but it was also heard in 60 and 70 km/ hr speed.Finally they told me that they could replace the entire CarPlay system and screen as soon as it is available.You must think it is a brand new car with various issues.The customer service experience was terrible on that day.Yesterday I was off to Job and suddenly the car headlights went out along with the car display system.moreover loud noises coming from the speaker.I was not able park the car since steering was freezed along with everything thing in the car.I am lucky enough to survive that situation and it was the most remarkable minutes in my entire life which would have ended with my life. later I some how parked my car in a ground and called for the tow service. I dropped my car along with the key at the showroom in the night. Today morning I got a text message from Hyuandai in Niagara Falls that my car is ready. I went to showroom and a lady came to me saying everything thing is perfect in your car. Slightly we like to change the viper blades, sound system, Car Play, and ordered for a new headlight set. Such a small changes is it.The lady even gave me great tip to avoid future issues as I faced yesterday switch of the lane assist and put head lights on manual to avoid such problems. Use the sound system to avoid noises inside and due the viper. Wonderful ideas from customer service. It was the worst experience from a dealership in my life and I personally recommend people and my friends to avoid Auto value Hyuandai Niagara Falls. They are terrible. No one would ensue the safety that the vehicle is good and no more issues will not occur. I told them I wouldn’t drive that car anymore unless you solve all the issues or replace the car. They give me an option to drop off the car till the the issues are sorted out and I asked for an alternate vehicle for my use, they told me they don’t have a spare vehicle and they would help me to get a rent a car at my own expenses till the car is corrected. Such a kind hearted people in Hyuandai I was moved by there love towards me. I am a person who brought a new car from Hyuandai which is less than three weeks old and it has some serious issues and even though they didn’t care about the customer. They didn’t care for the lives of there customer . Such a worst leadership and customer service was terrible. Finally I took the car at my own risk drove home and after some time screen went dark. If any thing happens to me while driving this car Autovalue Niagara falls is responsible for it including the service manager, Noah and Steve finance manager who cheated me by provide a faulty vehicle.

Bhim Regmi

It was great experience. We recently bought our new car from this store. We would like to extend our appreciation towards Steve, Matt and Armin. They did a good job & went extra mile to make sure our purchase is worth the money. They gave us best recommendations matched to our budget. Once again thank you ! Kudos to whole time

San Tran

Tina Kennedy from service guided me through my warranty claim. Arranged a rental to be dropped off to me and had my car back to me running like new again. Thanks to the folks over at AutoValue Hyundai! They are really on the ball, and I look forward to dealing with them in the future.

Name m

I love this place, I love Tina! Everything is very clear and transparent. They have a shuttle service that will take you where you want to go while you wait. I don't know why I would take my Hyundai anywhere else, it feels like they know my car best

Camil

I want to give a huge thank you to the Autovalue Hyundai Team, specially Erin Smith. I highly recommend seeing her if you are looking to purchase a vehicle. She really devoted her time to helping and guiding me during the purchasing process. I'm so happy with my new 2021 Elantra and its exactly what I wanted in a vehicle. Thank you so much!

Jessica Fedoruk

I am so pleased with the service at AutoValue Hyundai! I found myself in a situation where I needed to get a new car asap (due to a breakdown in my old one) and they took care of me. What I appreciated most was that instead of taking advantage of my situation the staff listened and worked with me to get a car that met my needs. Sean was a very supportive salesperson and I appreciate all that was done. On top of that my accent has been a great car and I am happy to be driving it to work every day!

Rea Carreon

Just want to give a shout out to the wonderful staff of Autovalue Hyundai in Niagara! From the moment we called for a last minute request, to test driving a car and purchasing a car; the staff David, Chase and Steve were so accomodating and patient to all our questions. We didn't feel any pressure in purchasing a car and they were so helpful especially David! Would definitely recommend this branch to our friends and family.

Duane Mercer

Auto Value have certainly met its standards. Everyone treated us with respect and with extraordinary customer service. I called and spoke with David and he was all about this. All the staff I met while going through the process were very pleasant and thoughtful. They were always one step ahead. When my wife and I saw the Santa Fe, there were some minor scuffs, little damage to the rear bumper, and a door which had dropped. When I asked if this could be fixed there was no hesitation! When I went to pick it up I was not really impressed at the work so it was revisited and corrected 100%. They went from a three star to a five star pretty fast! Thanks DAVID for your hard work on this.

Jules Rulez

Such an amazing Service Department! Everyone is so welcoming and accommodating. Always so thorough and detailed. Would highly recommend servicing here!!

Kimberley Young

I worked with Adam and Ray to get my very first brand new car. I couldn't be happier with it. They worked really hard to get the exact vehicle I wanted, as to what I wanted wasn't on the lot, so they were able to dealer trade it in for me. They also were able to stay under my max budget with all the features I wanted. I highly recommend this duo to everyone.

Brock Edwards

WOW. First visit to this dealership and we were blown away by the amazing service from the entire team. We walked our dog while our car was serviced to keep our social distance and received constant updates from Jane about the expected finish time. A great experience overall!

Kyle Muraca

Thank you AUTOVALUE HYUNDAI for a memorable experience. You made my efforts worth while and met me half way. Erin, and Steve, along with Colin and the rest of the staff we’re all heightening and alive with enthusiasm the entire time. Kyle Muraca

Ron Planche

Our new car has arrived. Thank you to the guys and gals at Autovalue Hyundai for making this happen. 3rd Hyundai in 15 years, Great sales and service team keeps us coming back.

Crystal Charette

David and Colin were terrific. They provided me with all my options and worked hard to get me into the right vehicle at a good price. I would recommend Auto Value Hyundai for your next vehicle. Definitely a 5 star dealership!!

BAD CARLY

I loved my experience at Autovalue Hyundai! I was very indecisive with what I was looking for when it came to a vehicle. David was so patient with me in helping me find the right car for me, and in my budget. I shopped at many other dealerships. I chose Hyundai because of their customer service, and how patient and attentive they were with me. Other dealerships were aggressive and uncomfortable. David and the team at Hyundai are awesome AND I LOVE MY BRAND NEW ELANTRA! ????

Belen Barrios

Great staff and great experience!! Both the Dylan and Steve helped me during my recent visit with truly professional approach and honest advises. Steve provided to me a lot of options, and detail information to make the final decision. I truly recommend both to anybody who wants to purchase car.

Mary Dellenbusch

Just purchased a 2019 Elentra. Low kms. The service was excellent! Yuri was very profesional and a pleasure to deal with. The manager Steve was as well. Overall, great customer service!

Marcin Dudek

Great experience buying a car, if your planing to buy a Hyundai ask for David he is the best! I’ve gotten several cars from here and they are all amazing.

Inderjit S

People are very friendly and helpful. I went to get the touch up paint only for my car. I can't tell you more until I buy or repair car from this dealership.

Tammi Fretz

Customer service was horrible after it was reported in their survey to the problems that arose when they had my car I was told the manager would be contacted and then I would be contacted back. It’s been well over 45 days and that is yet to happen. I then sent an email directly to the manager and he did not respond nor even acknowledge that he received my email. I then contacted Hyundai Canada and they told me that someone would contact me and that’s been over 12 days. When they say their customers come first it’s not an accurate statement.

Colleen O'Connor

Purchased my baby from Randy! He was an absolute nut but what a sales man!! Lol I recommend going to see this man you wanna buy a vehicle and get entertainment at the same time. Had such a great experience

pedro labarta

The worst experience I ever had in Canada. We went to ask for a specific used car, the salesperson told us, that the car was already sold. We browse the car and still on their web page, the salesperson told us that the web page was not updated, that the best thing is to do was to choose a new car, during all this time the only thing we wanted was to find out if we had a pre-approval so then we could make a decision. (No one told us inside the agency ) that in Canada you can not have a pre-approval, so we followed the instructions from everyone in the agency. Two hours and a half later they said we were approved and congrats on the new car. We were in shock since we never picked the color, model, etc.. of the car. We just wanted to find out if we were able to purchase a car. The finance manager was the rudest and impolite person I have met in my life, he was rude to my kid and my wife a couple of times. He never allowed us to read the contract, always under pressure and hurry to sign documents. When you have the right to read before sign anything. So making this version short and quick is the worst experience of customer service, the worst agency I have been in my entire life. In the end, they push all the time to give them a 5 start in Google and perfect 10 on the Hyundai survey ( this was mention at least 25 times during our visits to the dealer.)

Angelica Barrios

In general, it was a nice purchase experience. I visited Hyundai a couple of months before buying my new car because I was not sure about it. Then, Mark D’Anna, the sales representative, was very helpful. We drove around while he showed me the features of the car, and was patient enough with all my questions. He did not push me for buying the car, he is not the typical salesman and that's why I decide to buy my car at Hyundai. I appreciate the support offered at the dealership, they were very friendly and made me feel conformable.

Audio Obsession

Bought my first brand new Hyundai from this dealership. The staff was very helpful and accommodating. Everyone that was in the dealership was very polite and introduced themselves making buying a car a comfortable experience. Top notch service

Lori St. Onge

I've dealt with this dealership for 5 years now and haven't got a single complaint about anything. I'm in love with my new Santa Fe and had a great time with my salesperson Traie and Allen in financing. Thanks for everything guys!

Mohammad Jabran

Mike (Michael) was a pleasure to deal with from start to finish, as well as Colin from finance. I literally got my car the same day I signed the deal! Amazing service, very friendly and caring staff, a nice & easy process which was done in minutes. Great vehicle and one of the best dealers I have bought a car from.

Anna Brousseau

Beyond poor customer service. Anytime the car goes in for service the locking wheel but key goes missing. They deny touching it every time. Finally agreed to change them sent a confirmation email as to what was to be done. 2 months later got a flat and went to change it and nope this was not corrected. When called to complain the smoke and mirrors and everyone else’s problem. Will never return. Now I know why the turn over rate is high. Edit: after writing this review the manager that pretty much told me that this was my problem and mistakes happen quickly changed his tune. He got the car right in to change the nuts. Even offered to pick it up from place of work and replaced to socket we broke trying to get the tire off. Maybe he realized he was wrong.

Emily Stansfield

This dealership is great! The sales representive David Kaluba was quick to respond via email and answered my calls! He helped advocate for the price I could pay for. Everyone was nice at the dealership, free snacks and drinks, plus free wifi while you wait! They paid special attention to my vehicle to make sure it was squeaky clean! Would definitely come here again!

Tyler Neal

"Outstanding Customer Service " I took my car in for it's regular service - upon completing the service they found some issues. Jane called me prior to any further work being done. She explained in thorough work that she recommended to be done. Jane also noticed an issue with my rims and went out of her way to contact Hyundai about getting 2 of them replaced under warranty (A warranty that I did not know existed and had plans to pay to be replaced). She was exceptional at keeping me updated with the status of the claim, getting my car back into the shop and getting them replaced. The shuttle is always available without any delays and he is very welcoming! ... and free car washes!! I will admit, I do miss the smarties after being serviced! Overall: Amazing Customer Service and a great place to deal with.

John Whitehead

Have purchased a few vehicles here over the years with ease. Had an issue with some service done, due to problems with the parts. After a bit of figuring out David a service manager went to bat for us. Parts replaced and put on, then David had car detailed for us for the inconvenience. When they can work out a solution in the end is all that matters.

FILIPPO

Coming from an individual who's had the opportunity to deal with multiple dealerships... the service department at this one absolutely tops my list! From start to finish, absolutely flawless experience from the service coordinator all the way until i was called to pickup my vehicle (on-time!). A special mention to Kayla in service, she went above and beyond to ensure i was well taken care of and most importantly... listened to my concerns before offering recommendations!! By far this is the best service I've experienced at a dealership.... EVER! Highly recommend! A+

Vader 97

Purchased a 2018 Elantra the other day and was dealing with Erin. Erin was very nice to deal with, without pressure tactics. She helped me out with a 2 car dilemma that I had and I was able to walk away with a new vehicle and I am very satisfied. If thinking about purchasing a vehicle I would recommend dealing with Erin.

Poor Angus

This is a great dealership to deal with. Armin my salesman was fantastic and very helpful. Steve the fiance manager was great to deal with and got me into my new Kona. Thank you all the team members at Autovalue Hyundai.

KARAN SALGOTRA

''We'd give David 6 Stars if we could!! ” David helped my cousin to get his first car. I drove my cousin to a few dealerships to look at the vehicles. I was personally so impressed by the level of customer service we were offered by David at Auto value Hyundai. He really guided us in the best way. He understood the vehicle requirement and gave us the best options. The best part of dealing with him as he wasn't pushy at all like others we dealt that day. he gave us time to think and come back to finalize the deal.

Mikayla Bunn

After my vehicle was stolen, I reluctantly needed to start a new car search and fast given my line of work. Mike Salib was an absolute beauty with the patience of a Saint. I genuinely feel as though Mike was honest and worked hard to make sure I got into a safe and reliable vehicle. Chase was equally helpful and put up with my chronic indecision and sassy banter with ease. The financial negotiators put absolutely 0 pressure on me, which I highly respect. All around, autovalue Hyundai has some solid dudes that you could totally grab a couple brewskies with. Thanks for hooking a sister up ????

Muhammad Ziaulhaq Choudhary

I bought my car December 2016 from AutoValue Hyundai and moved to Brampton. Last week, i noticed that my remote starter Fob can only open and closed the lock and did not remote start. I went to Attrell Hyundai, Brampton and tell my issue. These dealership Receptionist and service adviser was so confused and telling me different things. Ist the lady say your remote is 3 years old so its not under warranty. i told her that i read some where that remote starter is 3-years under warranty. than she said if it was with the car when you purchase than it will will. After few minutes she came back with one guy and he said bring your bill of sale and if it will written inside than we will fix. I was so surprised it digital world, why he did not check with the system and dealership. Anyways i was so mad and phoned AutoValue Hyundua, Lucky receptionist transfer my call and service advisor was "KAREN ARANGO". She replied polity that no worries we will do what we can, please let me check the detail 1st. Than whole week , every day she phoned and updated me. Starting i told her i have planned to visit Niagara and i want to visit the dealership. she remembered and on Friday she phoned and told , sir we did not get the proper detail yet but you are welcome to visit. Saturday, i visited with my wife and 2 kids. She was waiting for me. After 30-Minutes she told sir your issue is fixed. I was so surprised and happy. At the end she gave smarties to my kids which they love and want to go again...lol. when i sat on my car and saw there were a note on my rear view mirror" thanks for visiting and please adjust your settings" and also one smarties in my car. I was so shocked for all things. I never see such a nice customer services. Brampton dealership they just harassed and terrified me. I want to request the management, please, please send "KAREN ARANGO" to Brampton dealrship for few week to give training Brampton worker. I recommend all Hyundai car owners, once in life please visit Niagara dealership and specially meet "KAREN ARANGO". Thanks a lot all your help.

Support 41As

Yep, you found a Hyundai dealership that's tacky enough to leave a vehicle of theirs parked at a Tesla Supercharger. Reaks of desperation and coveting. We advise trying any other Hyundai dealership.

Summer Schafer

Wonderful team of caring people that do an amazing job! I love my Tuscon and AutoValue Hyundai is the only place I go with my car for any type of service and that is not going to change. So helpful and always ensures my experience is above and beyond! Tina and Jane are wonderful!

ace respende

Yuri was super helpful and answered all my queries about the car. Great service!

Dayna Janzen

I was in to test drive used cars and the salesman Michael treated me like I was purchasing a brand new vehicle. He made me and my daughter feel like our business mattered and didn’t want us to leave without feeling like we got the best deal. He definitely went above and beyond! Colin in the financial office was super nice and when I came in the very next morning he was unavailable so I went into the office of Steve (Finance Manager) who was absolutely amazing. He helped me save on my license and plate fees (long story but in the end he saved me a bunch of money, that is what matters!) and then threw in a detailing certificate for good measure. The guys (and ladies) here are amazing and we will definitely recommend them to anyone! And we will definitely be back when its time to purchase another vehicle, new or used.

Hassan Naveed

Great people working here. Helped a lot through the process and were very accommodating to my needs. Would definitely recommend buying through AutoValue Hyundai! Thank you Erin and Colin for guiding me through my purchase. :)

Alexis Sebastiany

I recently purchased my second car from Autovalue and I can’t say enough about the customer service I received from Traie. I first brought my nana when I was looking and when I decided to purchase brought my parents. He went above and beyond both times answering any questions we had and also explaining the both vehicles I was interested in. I’m not familiar with all the ins and outs of cars but he took the time to make sure I understood the differences. He was very friendly, knowledgebale and just an all around great guy. I would definitely refer anyone who is looking for a new or used vechile to stop in and visit him at Autovalue Hyundai Not only did Traie exceed my expectations but so did Allen in the finance department as well as everyone else I met when I went to pick up my new Suv which I love.

toronto2727 Miller

My wife and I purchased a 2020 Hyundai Kona just last week. Great car and the service from all the staff was tremendous. Our sales associate was Yuri Migunov who treated us great. He was very knowledgeable about all of their vehicles and was very good to deal with. Very friendly and sincere with his delivery. Yuri Is definitely someone we will contact again for our next vehicle and would highly recommend him to others. Bonus was we also spun and won an electric fireplace as part of their spin and win promo. Thanks again Yuri and Steve Edwards who finished up with the final paperwork

Kendall Bailey

I bought my first car from Micheal and it was a great experience! Steve, the sales manager, was helpful in helping me understand payments. Both very helpful and kind while purchasing my first car!

Ziggy Zong

Jason Horrocks helped me get some amazing mudflaps ordered. Easy to talk to, easy to order, shipped super fast and arrived prestine. Couldn't ask for much more.

Alan McCaig

I had to deal with a repair on a relatives Hyundai Elantra ... Tina the service adviser was a ROCK STAR in helping us out, as we live out of the area and was not able to visit the dealership. Tina made this process of getting the car fixed and cleaned seamless. If you need service on your Hyundai and live in Niagara Falls see Tina in service!

Kate Alexander

I purchased my car from this dealership in 2015 and only bring it here for service. On top of the cute box of Smarties I find in my car after an oil change, the service department staff are fantastic and a lot of fun. I've dealt with Tina, Jane and Kayla primarily and they treat me like gold. They provide recommendations on what my car needs but never pressure and help me out however they can. Love this team!

Melissa Adshead

I just recently purchased a new car from this location. Nothing but great things to say! Mark, from sales, was amazing. After test driving a few and answering the many questions i had, he helped me narrow it down to the 2018 Hyundai Tuscon. I have never been more happier with my choice :) Much thanks Mark! Allen Lovatt, the finance manager, also answered all my questions and made the process of financing a vehicle very quick and easy. In no time at all I was the proud owner of a new vehicle. Thank you Allen! It was a pleasure choosing AutoValue Hyundai! I would highly recommend it to anyone looking for a new or used vehicle.

Dale Patterson

When the time comes around to buy a new or reliable vehicle there is alot of things to consider. AutoValue Hyundai has the staff that goes above and beyond the requirements. Fast, friendly, knowledgeable and always thinking ahead. If you are thinking of buying a new vehicle, please don't forget to see Mark and the staff at AutoValue Hyundai on Montrose in Niagara Falls. You will not be disappointed..

Jessica Carthew

My first time buying a new car and David at AutoValue Hyundai helped me get the best deal. All the staff at this dealership were helpful; timing was great, communication was perfect. I love my new Venue. Thank you David.

Marisa Maslink

Our family has bought two cars from AutoValue Hyundai, we recently bought our third car from David. Exceptional customer service, friendly staff, and a quality Hyundai product. Thank you for being our trusted go-to dealership for our family, and exceeding customer service standards!

Suja mol p s

My experience at AutoValue Hyundai has always been nothing less excellent. I just purchased my 2nd vehicle from David Kaluba, 2019 Elantra. He is a stand up guy and always delivers with a great personality and no high pressure tactics. Ramy from finance offered fast and effiecient financing. I love my experience at AutoValue Hyundai in Niagara Falls from buying my car to servicing.

Farrantina Gatta

This is my second time purchasing from AutoValue Hyundai in the last 5 years. Chris and Steve went wayyyyyy above and beyond to help me get into a new car after I got into an accident in my old car. I cannot express how appreciative I am of them! I had a lot of trouble with the St Catharines dealership to say the least, and they helped me every step of the way. They even provided rides and a loaner vehicle when needed. I am so glad I ended up purchasing from this dealership instead. Chris and Steve thank you so much!!

Becca Simpson

We visited AutoValue Hyundai in January 2021. This is my 5th vehicle I’ve purchased, and hands down the best customer service I’ve ever received at a dealership out of the experiences I have had. (Hence why I’m actually leaving a review on a site!) We had the pleasure of dealing with Michael S.. he was what I would describe as a great people person; he was down to earth, and nothing about him made me feel pressured what’s so ever. (no one likes a salesperson whose making you feel uncomfortable, or someone pushing you into something you’re not really sure about.. yeah no thanks!) Michael was also extremely knowledgeable (was open about pros AND cons!), and had a great sense of humour to top it all off. I will be recommending this dealership, and Michael to anyone, and everyone who compliments me on my new whip! Gotta love customer service like this! Cheers! And see you again when it’s time for another upgrade!

Pain Television (Pain T.V.)

I had a great experience! David, Colin, and Scott made sure I was able to leave with a brand new 2020 Venue through a lot of non stop hard work!! I can't thank them enough! Would definitely recommend!! Adam C

Bill Daniel

Enjoyed our experience at your dealership.Michael was excellent in this process answering all our questions and informing us about our new vehicle. Cudos to everyone involved in our purchase....

Meredith Edwards

I highly recommend AutoValue Hyundai! I bought my first new car here and dealt with their sales rep Erin Smith - from the moment we walked in she was eager to help us with any problem and answered all of our questions. She was completely honest and upfront and helped me the entire way through. I am completely satisfied with my 2018 Hyundai Elantra and I personally highly recommend buying from this dealership! Staff were all honest, pleasant, and overall had fantastic customer service. They are welcoming and still stay in touch weeks after I bought my car which I greatly appreciate! Congrats AutoValue Hyundai for being such a great dealership...I’ll probably see you again for another purchase in a few short years!! :)

Shaina Burgess

I want to thank my Service Advisor, Tina Kennedy, for going above and beyond during my most recent visit at AutoValue Hyundai. Tina provided service well beyond my expectations, demonstrated extreme kindness, as well as ample information and support relevant to my reason for service. I would also like to mention my experience with Automotive Technician, Erik, who significantly contributed to my positive experience with AutoValue Hyundai. Erik was very helpful and kind throughout the entirety of my servicing at the dealership! Overall, I am beyond satisfied with my experience, 5/5!

Melanie Hall

I worked directly with Jason H for a part on my Veloster N out in the states. He was very professional and amazing to work with. I would highly recommend him for any parts or services needed at this dealership! Thank you again!

Mohammed Shahbaz

Service department is good, it takes about 1.5 to 2 hours for an oil change and complete car check up on a regular business day. Jane is an amazing employee!!

Diana Avila

Went there today to inquiry about wait times for new cars. After paging a sales person twice because they couldn’t be bothered to talk to me. When asked about inventory on new cars, was literally laugh at by Chris, a loud big laugh, who also responded with “a very long time” when I asked what the estimate wait time was. After processing this horrible experience I called to offer a learning opportunity to the sales team on how not to treat potential female buyers, Chase called me back only to make excuses for they awful behaviour and question my experience. He said that maybe it wasn’t intentional, Like, who laughs that way unintentionally? And they were busy that’s why they took time to see me. They were not, a group of 5-6 sales people were talking to each other and having what looked like a casual conversation. They looked at me like trying to decide who had lost the bet and will come talk to me. The whole experience felt like a comedic movie where the stereotypical high school jocks are portrayed. I drove off the the St Catharines dealership where a sales person greeted me within 30 seconds of walking in, they showed me their different options and even printed a table with the expected delivery times for the vehicles I’m interested on. Guess where I will be making my purchase?

Teresa Sweitzer

After speaking over the phone with salesperson Yuri regarding our interest in a Venue, we went to the store in person the next day. We were greeted right away and treated in a friendly and respectful manner. Yuri spent some time with us in order to genuinely understand our wants and needs in a new vehicle. He was professional yet friendly and easy to talk to. He also clearly had an extensive knowledge of and love for cars which lead to a feeling of confidence in his guidance in choosing a vehicle. He set us up to drive the Venue which we had requested and recommended trying the Kona N Line which he thought we would probably like better (he was right lol). Throughout the process, we were treated with respect and professionalism by all staff, including Yuri, Steve and the receptionist. We highly recommend dealing with Autovalue Hyundai.

Andrew Inman

It was an amazing experience. Great interest rate, willing to work with you to give you an amazing deal and make sure you are leaving with the best they can offer you. Everyone there was friendly and the atmosphere was relaxing. As a 25 year old looking for a new car, I could not be happier with the service. David Kaluba was the awesome sales rep that helped me get a deal I was comfortable with. He had a calm, low pressure attitude about the process and that made everything better for me personally. Marko handled the financing and took care of just about everything. Complete transparency and every question I had was answered in full detail. Would highly recommend these two with how easy and stress-free they made the experience of buying my first car.

Luis Sanchez

First time buying a Hyundai. First time visiting Autovalue. We are very impressed with the service we received from David. He was willing to help Us with all the questions we had. He is very professional and knowledgeable about their inventory. He could find the right car for us. We went to see if we could get a car and drove back home in a Hyundai 2021. Very impress with the service at Auto value. .

Jenny Daniels

Tina Kennedy in the service centre provided me with the best customer service, I think I've ever had. Definitely felt comfortable,accommodated, and very well taken care of. Will take my vehicle to have all services done at the Niagara falls Hyundai dealership just to see Tinas smiling face. Very very pleased and highly recommend!

Aarti S

Thank you Michael for assisting us to purchase our new car. All the staffs were friendly and helpful. They cleared all the doubts I had. Thank you once again.

Nhi Ha

Thank you Chris and Steve so much for amazing customers service. I love my Elantra!!

Jasmeet kaur

I came in the dealership with no clue what i was looking for. Then i met David the salesperson who helped me in choosing the right car at right price. I am extremely happy with my purchase and highly recommended David and Munaham the sales manager was exceptional as well as he made sure that we were satisfied and happy when we leave the door. Highly recommended people!! Go and ask for David and Munaham and you will not be disappointed.. Thank you guys!!!

Olivia Hodder

Recently purchased a pre-owned beautiful Tucson. Not knowing much about cars, David did a fantastic job helping me choose the perfect car at an amazing price. I would highly recommend AutoValue Hyundai, and David. Great customer service. 12/10!

audrey pelletier

yuri; if we ever have anything to sell we are going to call you. you worked hard to see we got the best deal possible and did not miss out on any available perks. thanks for a great deal at a great price. audrey and sonny

kashyap sangani

Just bought a 2021 Hyundai Elantra, I had Michael Salib as my sales rep and he was awesome, he helped me through every step of the process and made sure I got exactly what I wanted. He also let me select some things like tire packages, Rust proofing and some of the specifics of the car and he always gave me an answer. He was very to the point, fun and no nonsense which I personally really appreciate when I'm being sold things. I had a good experience buying my new car and I am already loving my new Elantra.

Kaitlyn Little

Great sales rep Speck was helpful and great deal on my new Elantra. Financial rep Steve was very helpful and got me a good deal on an extended warranty for my Elantra

Kevin Evringham

Requested a Canada only part, N mud flaps, from the parts department. Staff was both extremely helpful and reliable. I received the professionally ordered parts fast and they arrived as expected. Easy 5 of 5 review.

Brandan Gough

I came in for service on my car and left with a new one... I had my eye on a 2021 sonata for quite some time, and when I came in for an oil change on my 2013 sonata I took a new one out for a drive while waiting, needless to say Chris and Collin made it happen for me, it was a very quick and easy experience, and would recommend autovalue hyundai to anyone. If I know someone who's looking for a new car I'll send them straight to the dealership to go talk to Chris!

Ana Clara

I bought my first car here and I am in love with my car; 2019 Hyundai elantra. Amazing features like the blindspot senors which has saved me a couple of times. Great driving experience and overall great customer service here! Thank you David, who helped me explore all my options.

Daniella Ventresca

Jason and Jane at Hyundai Niagara were absolutely phenomenal! I can not say enough GREAT things about the customer care I experienced. On a busy Thanksgiving weekend, Jason and Jane made the process of fixing a broken tire/rim on my car, a breeze! The attention to detail, quick, efficient and most importantly KIND service I experienced, was unlike any other experience I've had! I am now a customer for life and couldn't be more grateful!

Damini Patel

I would leave zero stars if I could. This place is HORRIBLE. Their employees should learn how to drive a car. I went there for my first car service and I got my car back after 3-4 days with damages. When I consulted manager, he denied and told me that they’re not responsible for the damage. Really awful experience and I had to pay them to damage my car. ????‍♀️

Tyler F

Purchased some parts for my new Veloster N - everyone was incredibly friendly and helpful, tracking number was immediately provided upon payment, and prices were fantastic for the parts + shipping. Highly recommend, I will be making them my first stop for Hyundai parts.

Pinnacle. Pro

Fantastic service..... Frank helped us from start to finish, showed us many options and gave us a good deal in the end. Thank you. Hyundai Elantra GL

Cristina Munoz

Had a great experience at Autovalue Hyundai.Our sales rep Erin Smith was professional, knowledgeable, and kind all whilst aiding my dad and I shop for our new Elantra. Erin went out of her way to ensure we were well taken care of, and answered all of our questions and concerns regarding our new vehicle. Overall a 10/10 experience, thank you Erin and everyone at Autovalue Hyundai!

Kamal Pandher

I got the new car hyundai tucson from auto value hyundai and m so happy to buy the new car for first time in canada mr. david kaluba help me to find the best car. He is very helpful and friendly and i wanna again thanks to mr. david , colin and steve for wonderful job.... from SIMER & KAMAL ☺️

Leah M

I have been going here for a lot of years. Always friendly service associates. Understanding about your time and money and how useful your vehicle is. Open, friendly and willing to explain anything multiple times. I have "out lived" some service associates and mechanics but still trust them with my vehicle.

Jeremy C

Great experience every visit. The service we received from Tina and Jody is always top shelf, followed up with the quality work done on our vehicle makes this place the complete package. Thank you very much to you all.

Stephen Burns

I had a great experience working with Adam and Mark. Both were very accommodating and didn’t mind all my questions since this was my first time buying a new car. I’ve recommended them to numerous people already and it’s only been a week since working with them. Awesome, friendly atmosphere with even friendlier employees.

Frank Tropea

My Wife and I went to Auto Value Hyundai on a Sunday not expecting it to be open,,to our surprise the Sales team was there and they were open for business. We were greeted by Euri, who attended to our needs, after selected the car we wanted we took it for a test Drive. It was a 2022 Kona. Once we made up our minds, they gave us an appraisal on my wife's car which was very fair and we negotiated for the Kona. We then wrapped it all up with a Meeting with Steve Edwards the Finance Manager, he like Euri was very informative and lead us through the final steps, We can't say enough about the friendly and great service we experienced and recived.. Thank you to all. My wife is enjoying her New Kona

Eric Head

The people at Auto Value Hyundai in Niagara Falls provided an honest and client focused approach that is rarely seen today in dealerships. I would highly recommend their excellent services to family and friends. Thank you!

shan harmon

Great service with a smile! Jason handled my order from across the boarder and sent me the first set of N brand mud flaps in Delaware USA.

stefka aleksandrova

Thanks to Erin, the process of purchasing my new vehicle was easy and fast. She was able to answer all my questions, address any concerns I had, and find the right vehicle for me within my price range. Thank you for your excellent service!

JRJ Wahlberg

Jason Horrocks, Parts Manager, went above and beyond to get my custom Kona N-Line Rally Armor Mud Guards shipped to me with lightning speed. He probably had three minutes out of his crazy day to get this done and ‘done’ he did! I wish you guys were my dealership (I’m in MN); truly impressed.

Bill Battersby

The girls behind the service and parts counter(s) are absolutely awesome. Courteous, friendly and honest are just a few of the words I would use to describe them. I was greeted promptly my appointment was on time and when I was discovered that I wasn't ready for my car to be serviced because I hadn't driven enough kms they let me know that I could wait a little longer( I still had 2500kms to go). Great to see that theres still some honesty and integrity out there. This IS the place to buy and service your new or used car!

Eddy E

Parts department went above and beyond to earn my business in the states! Highly recommend!

Robert Pozzobon

Thank you for the professional service you provided in the purchase of my wife’s 2022 Tucson. Yuri and Steve were great.

Lee and Pham

We have a situation emergency with our car during we are travelling on the road. We came to Hyundai, without appointment: we meet lady Tina Kennedy at service consultant : we feel more than welcome , she comes to see us, find the solution and booking a place right the way to fixe our car , gives us the advice: She is so gentle, professional and hard worker. The staff are working so hard without having time for lunch. When travelling, the worst road may leading us to the so nice person!!! What a wonderful world !!! THANK YOU SO MUCH MISS TINA AND TO ALL YOUR STAFFS. Thy My and Lee from Montréal.

Filomena Brooks

Excellent service. Yuri went beyond his duties to make sure I was happy with my purchase. I would highly recommend Yuri!

limer57

I had no problems whatsoever. The staff(Steve Edwards & David Kalumba), I dealt with were friendly and helpful through the process of getting me a car, I would definitely do business with them again.

Anna Mason

I’m retracting my 5 star review as this dealership put me into a horrible situation. Yes they are kind and fast at delivery when you are buying your car. But shortly after I bought my car, there was an accident. I was completely not at fault for a total loss, and my brand new car from them was destroyed by a drunk driver while I was at work. My financing was IN HOUSE, you would think that when you go to purchase my replacement car from them, everything about the finance part of things would be taken care of by the finance manager but that was NOT the case. The finance manager, Steve did not roll my previous loan with Hyundai financing that still had some money owing on it from an old car (also with Hyundai financing) when I purchased my replacement car. Gap insurance covered the rest of the 2020 that was in the accident, but I still owed money from my old Cruze rolled into the 2020 loan. They had told me, (I’m just a customer that does not know these things, he didn’t bother to tell me) that this was my responsibility to tell them to roll the previous loan into the old one. I thought when someone is providing you a service, that this was their job to take care of everything, not the customer. It should have been obvious. Who would want to be left with two loans? I am now paying TWO loans, one being the old cars FULL payments until the Cruze is payed off and one being the new car I purchased. I am currently now having to take this driver small claims court to try and fix this situation, because had they not hit my car, I would not be in this situation. Hyundai will not work with me in any way, my situation is rare, yes. But this is so unfair what has been done to me by everyone involved. Not to mention, after purchasing a brand new car from them in 2020 and 2021, my car from 2020 had a very low interest rate, and my car from 2021’s interest rate is a bit more than double what it was before. All I’m saying is this is pretty bad service that I have received. I should have went somewhere else to purchase my replacement car. The car is great, but is not worth the stress that this place has put me through.

M M

The guys at the Niagara falls Hyundai dealership took really good care of me. From the beginning to end, while ensuring I would be walking away with my brand new car. First time going through a dealership and those guys at Hyundai really made it a wonderful experience!

Ray Nicolini

We had a very positive experience with this dealership. Purchased our very first Santa Fe, Lorrie was our sales associate at the time. He was very knowledgeable, professional and helpful. He was there the whole time from start to finish and we never felt pressured. Kudos to him as well to Auto Value Hyundai who oriented us on the many features of the suv. We are so impressed not only with vehicle but with the Hyundai team as well. Wouldn't mind coming back for our next car. Thanks, everyone and more power!

Goblit Gomp (omalike)

I just bought my first car here. Definitely wasn't what I was preparing for but you never are for your first time. Everyone was fantastic and went above and beyond. But what made me without a second thought give this place 5 stars flat, was the service I received after I signed. Long story short, I didn't notice the deals I wanted on the final sale. Being pretty much my fault for not reading it properly before signing the dotted line, I was still shown the utmost care. They could of easily told me off, and said I signed so it doesn't matter. No, they took it to the next level and accepted (in my opinion) a better deal then before! I highly recommend this place! I'd also like to personally thank Steve Edwards for making all this happen.

Munkee Gamer

I went in on a Thursday afternoon in June and Michael Speck met us and appeared nice at first. We were very up front that we wanted to test drive the 21 & 22 Tucson's and get ballpark amounts on financing. After test driving both vehicles, we sat down to get some numbers from him. I made it very clear on what I wanted - 2021 Tucson, base model, no add-ons and 84 months financing. Michael came back with the numbers, but on everything I had NOT asked for - 2022, higher end model, tons of add-ons & 96 months. When I told him that none of what he had told me was what I had asked for, not to mention the monthly amount was incredibly high. This was when he suddenly turned very rude, and all but rolled his eyes at us. By the end of the conversation, he threw his business card at us and that's when he begrudgingly told us that there is a huge sale on Sunday and said that "maybe we could afford something then". He also said he would reach out to us on Saturday, but thankfully, I never heard from him. Needless to say, I will NEVER return to this location due to how rude this salesman was to us - no one has the right to talk down to someone who is making a $35,000+ investment. **UPDATE** We went to Performance Hyundai in St. Catharines and they were AMAZING! The entire process from beginning to end was flawless, and they didn't treat you like a dollar sign when you walked in the door. If you're looking for a new Hydunai, I highly recommend buying your car from Performance (skip Autovalue) and ask for Brenden Sutton!

Melissa Wilson

Nice people, bought my car there and just got a new battery there. Always friendly and willing to answer my new owner questions. Great place to buy a first car.

clarence G.

I am willing to give more than 5 stars if I could. Chris was very patient with all the questions we had and he made sure that we are purchasing the right vehicle for me and my wife. Shoutout to Collin, Chase, and Steve. Indeed, they treated us like a family! Looking forward in the future to our next purchase at Autovalue Hyundai.

Jayde Kocsis

AutoValue Hyundai really does make you feel like part of the family. Chris was amazing to work with, he helped us upgrade our old car and get into the SUV we have been wanting. Steve was fantastic with the financial side of things, the entire process was quick and easy. They both went above and beyond and I have never had such a great experience buying a car! I will be recommending anyone looking for a new car to speak with Chris and Steve! We will be back when it is time to upgrade the other car! Thank you both so much!

Jenn Currie

Very happy with the service of this place. I just bought a Tuscan 2 days ago and they are very great at answering any questions you have. I also had the check engine light on and they checked it right away and fixed it.. Amazing staff there and everyone is very helpful. And super friendly

Christina Ostertag

Hyundai dealership are 5 star dealership. Hyundai is the second vehicle I have bought in my life and I have always dealt with them... They are excellent dealership, and the vehicles are excellent vehicles. I have never had any issues with them.. the quality, safety and comfort of the vehicle I would never buy from any other dealership but Hyundai.. if anyone that wants a great quality care and a dealership who cares about there customers I would like to tell anyone who doesn't know what type or brand of a car to buy I would 100 percent go to Hyundai you would have a vehicle dor life and that you would love and be safe in..

Erica Lambert

Steve and Chris answered all of my questions and made my first car-buying experience very positive. Thank you!

martin jones

Searching for and purchasing a car is not my favourite fun thing. Yuri made it quite painless. Kudos to him and the support staff and all at AutoValue Hyundai.

Lora Mateo

Bought my first car from here today. Literally walked in, and walked out the next day with a great car. I felt bad because I showed up before closing, but everyone took their time with me and genuinely wanted to help me. Again, it was my first car, I’m a recent graduate... I have no clue about insurance, cars, etc. But Mike and Steve were very friendly, honest, enthusiastic, and took their time to explain to me with everything. They kept in contact with me and updated me with everything to ensure that all my papers were in order and properly processed. Steve helped me out with my finances over the phone, even on his day off. Mike also was super kind, even when I was 45 minutes late for showing up late to my pick up time (traffic, I swear). The people here were committed to helping me, and making sure that I made the right and confident choice in buying a car. 10/10 recommend.

Bipin Adhikari

I got my Santa fe yesterday. I want to thank Steve and Chris for their help. They both work there and are super cool. Very frank, always a smile at the face, and very welcoming. I never felt like I was deaing with some stranger. They treated me very well. Thanks guys!!

Krystle

Carlos was amazing!! He was so helpful and kind. He was patient and very accommodating. He made sure all my needs were met, and took his time to help me learn everything about my new car! I will forever be going to visit him when I am in the market for another new vehicle! I have two young kids, which can make shopping and paperwork very difficult, but he made them feel so great about the experience as well! Thank you so much!! You were wonderful!!

Tworooon S

Everyone’s very nice and helpful! They always try their best to give their client’s needs and what’s suitable for them. They have been very flexible with our schedule too. Loving our new car! Huge thanks to Michael Speck, Yuri, and Colin! Would recommend! Best dealer in Niagara Region!! ????????

Angel Henson-Gopiao

David at Auto Value Hyundai was really helpful, he helped us choose the best car , and made all our requests possible. Excellent service indeed. Thank you so much also to Brian. God bless you guys.

Carly Thomas

I came in to AutoValue because it was the closest place around when I realized that I had a safety issue with the muffler of my 1998 Toyota Sienna (who I have named Gloria Estevan). I was concerned with my drive back to London and pulled in to see of someone could have a look at what had happened. I was greeted warmly and a mechanic came to take a quick look right away. There was a concern so I left it with them to secure something from underneath, while I waited at the Starbucks. When I got the call that it was ready, Tina (service consultant) was very kind and assured me they had made sure my van was safe to drive home, everyone was pretty amazing and thoughtful and since it was a minor job they sent me on my way with smarties and a car wash at no charge. It completely made my day. Thank you SO much!!! *Carly

Nancy Robinson

I had a great experience from start to finish at Autovalue. David helped me find the right car for me at the right price. My pup and I are loving my Santa Fe and the customer service we're receiving. Thanks!

Heather Blackburn

My mom and I are in town from the States on vacation and our car started messing up. We googled a dealership nearby and this one popped up. We couldn't have been luckier. Tina was so incredibly friendly and helpful with our questions and warranty issues. She was great to talk to and deal with. We also had Matt fix our car quickly and efficiently and deal with secondhand questions from my father. Absolutely would recommend this dealership to anyone nearby or on vacation and in need of a car fix.

Hannah

Couldn't be happier with my experience at Autovalue Hyundai. David and Steve made the process effortless and completely stress free. We went for our first appointment on Friday and drove off in our new Hyundai Elantra Saturday! I will most definitely be a long time customer of Autovalue :)

Jane Marshall

I leased a beautiful new 2022 Hyundai Tucson today at Autovalue Hyundai with the helpful assistance of salesman Mike Speck and business manager Colin Devantier. The car is gorgeous, and is perfectly appointed for my needs. We met at noon, and by 4:30 pm I was driving home in my new vehicle! The Autovalue team is committed to meeting customers needs and providing innovative financing options. I couldn’t be more pleased with my car and the way I was treated. BTW, this is the third Tucson I’ve bought here!

Brooklyn Morabito

Steve and Michael were amazing and I’m in love with my new car I definitely made the right choice because of them

Neil A. Roberts

I highly recommend stopping in and having Lorrie Goldman set you up in a new Hyundai. Lorrie offers absolutely the best customer experience imaginable. Count on a low pressure and enjoyable experience from Lorrie, as he does everything to make sure you are happy with your purchase. He will go to bat for you to make sure you get a great deal on a new Hyundai. My wife and I couldn’t have been more impressed with Lorrie!

Aaron S

I ordered some mud guards from Jason in the parts department for my Veloster N and recieved great service! The transaction was easy and I received the parts promptly even shipping to Washington state in the U.S. If I were local this would be my go-to Hyundai dealership. Thanks Jason!

Sheri H

They spent time trying to figure out why our ac would only work while driving and not working while at a red light etc. Told us they needed at least 3 more hours to figure it out . We declined, and when my husband drove the car home, the AC didn't work at all. Called the next day and they pretty well said "oops". My father looked at the car and figured out it needed a fuse. A $0.25 fix that was technically free considering I had extra fuses in the car. We thought taking it to Hyundai dealer would be the best way to go, never again. Unless there's a recall, not dealing with them

Ella Calder

This is the second vehicle that we have purchased threw this Dealership. Both times our experience has been exceptional. Our sales people who helped us this time were more than helpful. We are not technically up to date and both Noah our salesman and Mike both walked us threw everything and set up the car to run efficiently to our needs. It is a smart car . We have shared this on our social media pages (FB) and encouraged our FB people to use this Dealership for their next Hyundai purchases. We are a Hyundai family as others have bought Hyundai after test driving our First purchase a 2006 Tucson. We will most definitely suggest this place to anyone that asks us about the car. we have had many who say they love the design of this new 2022 Tucson in the pictures we shared. Also every person we came into contact with from the lovely ladies at the front desk to the folks in service and the boss himself treated us like family. Very Happy customers.

Violetta Dudek

The staff there are always helpful, and amazing. They are very organized, and I recommend coming to this place. This is not my first time going there, but every time I do go there I'm always satisfied and happy. Recently my husband's car had a problem, and they fixed it in a few hours. Now the car works perfectly and we are super happy about that.

Ashley Mergl

Had the pleasure of purchasing a Hyundai Elantra from Erin Smith! Definitely recommend speaking with her at the dealership. She was extremely honest and helpful especially for a first time car buyer. Thanks again Erin for the great experience.

Saqlain Syed

First of all, I would like to mention that I am a very hard to please shopper when it comes to cars. The process was a breeze with Mike, Colin, Matt and Chase. Everyone jumped in to assure me that I will be well taken care of! I may have irritated them all in the process as I make quick changes and decisions or even flip the script every now and then, but they understood what I wanted, what I was looking for and what I needed. They even adjusted things that I needed after the fact everything was already initially signed. If you are looking for a Hyundai, or even used vehicles? This is The Place To Go! I know, they will be my permanent go to place now! Thank you again for the welcoming environment anf addressing all the needs and wants! I wish there was a 6th star to give! A very happy Hyundai Elantra Hybrid customer!

Patti Cooney

Bought my 3rd Elantra tonight! Love the blue! Beautiful car hands down!! Chris is an amazing salesman - thank you so much!!

Brandi Desjarlais

Incredible service from Yuri and his Sales Manager. Extremely satisfied with my new Elantra!! The team went above and beyond meeting my expectations.

Christina Scheuermann

I needed a reliable, affordable car that I could trust and that is exactly what I got. Even though I live in Muskoka, I managed to arrange everything in advance. Every staff member I dealt with was professional, kind and courteous and went …

Deepinder Kaur

We got our new Hyundai Tucson from AutoValue. Even during this times when finding a in-stock new car is nearly impossible, we were able to secure one for ourself from AutoValue. Our Sales agent was Mike who helped us to get this deal and our finance manager was Steve who helped us to secure finance. We were very pleased by the service provided to us at the dealership and definitly recommend it to others.

Stefan Jokanovic

I love Hyundai as a brand and their cars but the Hyundai Dealership in Niagara Falls was truly amazing from the start and now it keeps that amazing feeling coming every time I go there. From buying my new car to getting it serviced I am treated like family and better. I wouldn't take my car anywhere else. Thank you guys for making this a continuously great experience

Fab Panetta

Purchased a used vehicle on a Thursday. Was told it would be detailed and would be ready to be picked up on the following Monday. Arrived to find out the vehicle was in the exact condition when we test drove it and I assume when the previous owners had traded it in. As I searched through it I came across old children’s toys, crumbs everywhere between seats, melted candies, spilled drinks in the arm rest. A razor blade in the trunk. I make the salesman and the gentleman in finance aware of this who was shocked to see what was pulled out of this vehicle that they were going to let us take off the lot. Not to mention in the middle of a pandemic and nothing was sanitized. Was never offered a loaner but was told they would pick it up. Was also promised an extra fob from the salesman for what he said he was going to make it right and later went back on his word. Spoke to the sales manager about the promised fob and was told it was too expensive to give us one for free but offered another gift certificate for an oil change. Never did get the fob. This dealership dropped the ball in all areas from service sales and finance.

Rachel Catherine

I stumbled on AutoValue Hyundai while looking for a specific trim line and colour for a Santa Fe, and I am so glad I did. I recieved excellence service from Mike, Colin and everyone in the office. I visited a number of other dealerships to price out vehicles and service was horrendous that they lost my business. I can see why AutoValue has won the awards they have! Will definitely be recommending AutoValue to my friends and family when they are in the market for a new vehicle.

Michaela Maria

My husband and I needed to trade in our ‘13 Elantra, so we made an appointment online. Yuri was awesome, he showed us a couple of Konas and helped us get the one we wanted. Super down to earth guy, didn’t pressure us to buy anything. Steve the financial advisor also an awesome guy, he actually referred me to a great Veterinarian since we just got a new dog. Was a great experience! So happy with our new car, never had one off the lot but Yuri and Steve helped us make it happen. 10/10 would recommend.

Bev Gaudet

I cannot say enough good things about this place . I love my Elantra. Right from the start I felt like a valued customer . The service department is outstanding. It is worth the drive from Oakville to Niagara Falls in order to get amazing. Friendly service. I highly recommend them.

OL Oilmann

As dealerships go, this one looked like any other that I have visited. they had the Covid-19 safety protocols in effect, they were polite and courteous. They had taken me in for an oil change despite not having made an appointment and not being a regular client, it was my first time there. I went because my brother had just moved to the area and I found my car with the constant highway driving to and from Toronto to Fort Erie racked up the Kilometers that the engine really needed to have the oil changed, at the 6 month mark. Not normal when you drive mostly Electric on a Plug-in hybrid electric vehicle around town. Despite experiencing a small scale power outage, they were very close to how long they were expecting the car to be done. They gave me the option to leave as the car was in the bay but the power failure was just before it went up on the hoist. Jody and the other service advisor were very helpful, and upfront and not trying to up sell me on work that should be done or that by mileage might be worth doing at this time. I appreciate this as the last Hyundai Dealer I went to tried in vain to pull the wool over my eyes and claim that one side of the brake rotors was rusty. They were looking to replace rotors that have easily 100,000km of life at only 60k. Thanks to Jody and her dealership for not being that kind of business. I highly recommend if you live in the area or need one of those last minute oil changes as I did give them a call. I have given them four stars because it would have been nice to have known about the power failure and the option of taking the car, even though I was determined to get it done that day. They did try and tell another customer that their phones were not working and if those phones use a transformer to power the electronics ( paging system ect.) instead of just a phone line in then they were not lying. Might be good to get one phone in the service department that is powered by the bell line only. Rare that bell loses power in a blackout.

Gayle Pasco

Incredible service department! Showed up on a busy Saturday with a tire in need of repair. Not only did they make the time to repair my tire, was able to get oil change done that was scheduled for the following week, rotated my tires, completed alignment and washed my new Venue. All this done in a matter of hours while I was dealing with a family member in hospital. Tina Kennedy knows her stuff and treats her clients with amazing customer service and empathy. The best!

Lu-Anne Sebesta

I wish to extend a thank you to Michael, Colin and Steve for the great customer service. I recently purchased the 2022 Tucson Hybrid. Very knowledgeable, friendly staff. Thank you for the courtesy you extended to me during my purchase. Knowing that I can call if I have any questions, makes me feel comfortable. I highly recommend Auto Value Hyundai.

Jay-R Tolentino

I really recommend AutoValue Hyundai for assisting us in purchasing our first car. It’s a pleasant experience especially Yuri for explaining all the details of the car. I wouldn’t hesitate inviting our friends and colleagues if they decided to have one. ????

Tammy Labbe

My purchase was fun. I was helped by Chris Lortie. This guy is super fun and energetic. He listened to what i wanted vs what i was looking at and help get me into a great car with the help of Steve from finance who was also great with the financing. These guys even stayed after hours on a Friday to accommodate my schedule. I love my new ride! Thanks guys

donna bowman

AutoValu Hyundai in Niagara Falls was awesome to deal with. Chris Lortie was friendly, courteous and thorough dealing with. I enjoyed dealing with him immensely. Steve Edwards in finance was also great to deal with. He explained all our warranty options and we chose the one that gave us the most piece of mind for the next several years. He answered all of our questions in a friendly and courteous manner. We will definitely deal with them again and would recommend them to anyone

Tyrell Mason

Jason really came thru and got me Rally Armor mud flaps shipped to me for my 2022 Kona N before anyone else could have possibly done so! He’s the real MVP! ????????????????

Amanda Lovering

Extremely pleased with my new car and experience here! David was very knowledgeable and helpful. My whole family has bought cars from here. Highly recommend Hyundai Niagara!! Love my new Accent!!!

Clay Deline

My wife and I came in and bought the 2018 Kona. We met with Jessica for our financing. She is amazing and very knowledgeable. She was always helpful and answered all of our questions. The only thing I could say would be is her printer is NOT great and very slow, I came in on my lunch break and had to leave because it wouldn't work properly for her to print our paperwork. We would recommend Auto Value to our friends and family and tell them to speak with Jessica !! Thank you again Jessica for all your hard work, we truly appreciate it !! Clay and Tracy

Ryan Corcoran

I recently leased a brand new 21 Elantra from AutoValue and I couldn’t be happier. Erin Smith was my sales representative and she was fantastic. Colin was great as well. I’ll be back in 3 years for another.

doyo_ 200

Steve in finance was amazing and Dave the sales representative was super helpful ,my husband. And I recommend this dealership to our friends and family great people friendly Went out of there way to help us get our new Vehicle ????

michelle rakonjac

I had a great experience at AutoValue Hyundai in Niagara Falls. I worked with Yuri to pick out the perfect vehicle for me and my life style. Yuri made sure I was getting everything I needed from a vehicle. He was extremely kind and patient with my 10 month old son who accompanied me on many visits. I left hyundai feeling confident in my choice. Steve helped with the fiance and all the packages. He was extremely helpful answering my never ending questions. Reception was always kind and directed me exactly where I needed to go. Would definitely recommend.

Karen Mosher

Colin and Mike were fantastic. Took such good care of me. So happy with my new purchase ????

Karen Johnstone

I felt very comfortable, Not rushed. Erin allowed me to take my time and make up my own mind. She was very informative when I had questions. Thank you Erin I appreciate your patience and Reassurance.

Eileen Taylor

I recently had issues with my 2014 Santa Fe due to a Spring recall that had not been performed by Hyundai Canada (due to massive recall and backlog). While issues had occurred in Collingwood, the local Hyundai dealer did not wish to rectify and I had to have vehicle towed to Niagara Falls Hyundai. Fortunately, service advisor Tina Kennedy looked after me very promptly and had the car taken in immediately upon arrival. She followed up with me and had me back on the road in a few days (Collingwood Hyundai said it would take months to fix!). I'm extremely pleased with the service department at Niagara Falls Hyunda and highly recommend them to all Hyundai drivers. Ask for Tina as she is phenomenal!

Shawna Rushton

Dylan helped me when I purchased my first vehicle from Hyundai. He made me feel very comfortable as a first time buyer. Thanks Dylan for being so patient and answering all my silly questions! Marco in finance really helped as well, great customer service and attention to detail I couldn’t be happier with my new baby!

John Mcbride

We purchased a 2018 Hyundal making us very happy, so pleased with the Purchase. The Staff at Hyundal were very Professional, they covered every detail of the Vehicle plus answered every questions. Thank You Steve, Mike and Chase.

HankDerr

I needed a difficult part to find for my 2018 Elantra GT Sport and Brad Morrison in parts found it for me and went out of his way to get it shipped to the states quickly. I was so pleased with the deal I sent him a WyoForBuffalo T-shirt that we had made here in Wyoming. Thanks Brad for your excellent customer service.

Kevin Flynt

Recently walked into AutoValue looking to purchase a new 2018 Elantra. Met with sales rep David Kaluba over multiple days, throughout which time he was both patient and helpful. This was my first ever new car purchase (the biggest purchase of my life thus far), so I took more than a couple of weeks researching and debating things like trim level, colour, etc. Over the last few days of the process, when I needed to know something, I would message David and he would get back to me promptly, and he helped me talk my dad into going for the window tinting, which was great of him. While sitting down at his desk to figure out accessories and finalize the purchase, we actually had a lot of fun and plenty of laughs. Additionally, the rest of the staff were very friendly and warm, joking around with us, and even offering water to make sure I was comfortable. They even took my half-hearted suggestion of having branded water bottles seriously enough to apparently go and do it. Overall a great buying experience thanks to David and everyone else, and more importantly I now own an awesome new car.

Andrey Rudakov

I would like to thank David Kaluba and AutoValue Hyundai team for helping me to choose the right vehicle for me and make the process of purchasing easier. I have already had Hyundai Elantra from this dealership before and was quite satisfied with this vehicle. After a while I came back to get another vehicle and David was the one who helped me to find a right option. We had few meetings, where we check all the options which I might be interesting, and I have never felt any pressure or rush from David, so I could have enough time to choose a vehicle. I am very satisfied with the car I just got and I would highly recommend to buy vehicle here and ask David Kaluba for assistance.

A

I purchased a Sante Fe 2 years ago from Sales Manage Raymond Blais. Previously, I was a long time CRV Honda Customer for 20 years. I switched to Hyundai because of the known quality and safety if their vehicles. After having 2 CRV's with constant service issue (even within the first 5 years of a new vehicle), I was frustrated and concerned for my safety. I commute a great deal for work, and having a reliable vehicle was critically important to me. I was referred to Raymond Blais from a colleague. Ray's patience, knowledge, and exceptional accommodations for customer service, was superlative. Ray was able to assist me in purchasing the best vehicle that matched my needs as a costumer--Sante Fe Sport AWD. Ray went above and beyond, at all levels of customer service and the purchase of my new vehicle. Ray has continued to provide exceptional assistance, throughout the last 2 years. Ray is knowledge, accessible, patient and always will to extend himself to ensure customer satisfaction. Additionally, my new Sante Fe has been remarkable. It has a number of value-added safety features (e.g., blind-spot alerts and backing up notification), that have prevent me for several potential accidents. The vehicle handles exceptionally well in Winter weather. I would highly recommend Hyundai for anyone considering comparable SUVs (e.g., Honda, Toyota). I am absolutely thrilled with my vehicle and the level of customer service at AutoValue. I have since referred a number of colleagues, family and friends to Ray and AutoValue and will continue to do so, because of their exceptional level of customer service. They are not a high pressured, up-selling dealership, nor is the staff. That make options available to the customer, but do not pressure you into purchasing vehicle features, service items that you do not need. Tina, in service, is outstanding. She is extremely knowledgeable and provided a level of service that is not common. Recently, I had regular service on my vehicle and Tina communicated with me multiple times the day of service to inform me of the status of my vehicle and that there was a nail found in the wall of my tire. Tina made contact with me to authorize and work needed and did not just proceed without consultation. She is has a affable demeanour, which compliments Ray's patient, accommodating approach. Erin is sales is also extremely patient, knowledgeable and accommodating. You absolutely cannot go wrong with purchasing a vehicle from AutoValue Hyundai. Their safety ratings speak for themselves and the team of Raymond Blais, Tina and Erin superlative. You can feel very confident in this dealership and staff. I will continue to refer as many individuals as I can to Raymond and Autovalue! Thanks Ray, Tina and Erin! A-M

Larry Zulynik

I recently picked up my factory ordered Palisade from Chris at Autovalue. What a fantastic experience! From the very start, Chris was knowledgeable and helpful and never got annoyed with my and my wife's never ending questions. Steve & Chase were also really great to work with. We can't wait to put some cottage-bound kilometers on it this summer!

Gary & Carol Russell

Five Star Service I would like to extend an unreserved and huge thank you to all the staff in AutoValue’s service department. In this case, it was Jane the service advisor and Dave the shop manager who teamed up to tackle and resolve a very frustrating, challenging and recurring issue with my brand new car. After just three weeks the car was constantly pulling to the left while driving. .After repeated wheel alignments and checks the car continued to act in the same manner. During the last service visit, Jane reassured and kept me informed as to everything they were doing to solve this problem while Dave was going through all the checks with Murdoch-like detective skills. After a couple of hours of thorough investigation he asked that I drive the car and not use my remote starter for a couple of weeks. I agreed. Jane called me after a week to ask how the car was running. It was during that period that the car ran perfectly straight when the remote was not used or engaged. In the end that proved to be the solution. A new module was installed in the remote starter and the car has been running straight ever since. Jane and Dave’s determined resolve and unbridled effort are to be commended. AutoValue’s slogan “ We treat you like family” was so very appropriate.

Allison Dalla

We had a great experience purchasing our new Tucson! David, Steve And Collin were really fantastic to deal with.Thankyou so much!

Melissa Somji

The staff is so amazing here. This was a very smooth process beginning to end. I would like to give high praise to Tina Kennedy. She seemed to take care and interest in what was going on with our vehicle and kept us updated. The whole process was customer focused, engaged and transparent. She was very knowledgable and empathized with us. We were from out of the area and she provided us with nearby restaurant while we waited for information, options on rentals and ways Hyundai may be able to assist us in fixing our broken car. She remained always in contact during the process and we received exceptional service from Hyundai because of her work and dedication. We will make the drive back to this location to have work completed on our car, because of the exceptional service we recieved. These guys truly go above and beyond and deserve recognition.

naomi davis

I have dealt with Autovalue for 3 cars now, about 13yrs. They were in what seemed to be a complete staffing change when I bought my last car, quite disheveled. 4 stars is based on overall, over time. Hopefully everyone gets adjusted. Jessica, their finance girl was great though!

Bruce Cyr

Best Experience I have ever had when purchasing a vehicle!! Ralph Scheuermann and his staff are excellent and really believe in the product which is a huge difference from most dealerships. Customer service is number 1 here and it shows. Brad Stevens in the business office and Jayme Frank who delivered the vehicle everything was TOP NOTCH. Keep up the good work!! What a HUGE PLEASURE buying at Autovalue!!

Sandy Huskins

David was amazing to deal with, he answered all my questions including questions I didn't have to ask, very polite and always happy to see you, felt like family Steve went above and beyond to ensure I was happy with my purchase. This is my second brand new vehicle purchase and this was the most delightful, I will never go anywhere else to buy cars Thanks guys, looking forward to seeing you again for my next vehicle

Leslie Mand

My experience was absolutely amazing. Yuri, colin and the whole team made buying my new car seamless. I would always recommend auto value hyundai to everyone. Best experience.

Deborah McMahon

I was not sure that I was ready to renew my lease, but David showed me the advantages of doing so and upgraded my Elantra to the Luxury model. Thank you David and Brad for working within my budget and giving me my dream car. This is my second purchase from Autovalue Hyundai and I am very pleased with the knowledgeable and pleasant staff. I would highly recommend this dealership

Tim Rogers

Recently i made my third purchase from auto value Hyundai in niagara falls. I was very pleased with the reception and information i received from the sales manager, Chase Bell. He, together with Chris Lortie, politely put together a suitable package that secured my purchase of yet another HYUNDAI! Steve Edwards was instrumental in putting together a quick delivery and recommended a warranty that best suited my driving needs! He also resolved several issues quickly and without hesitation after my purchase, for which i am very grateful! Overall a great performance by all staff yet again! Thank you

Steven Maifrini

I highly recommend! EXCEEDED my expectations regarding my recent vehicle purchase! I'm a LOYAL returning customer of theirs because they are CONSISTENT in delivering mind-blowing RESULTS to me every time regarding communication, professionalism, expert knowledge, sales and more! Special thanks to Michael, Dave, Steve, Jody and all of the awesome team at AutoValue Hyundai for TREATING ME LIKE FAMILY during the whole process!

Laura O'Dell

Our experience with AutoValue Hyundai in Niagara Falls was awesome from start to finish, and Michael and Steve did everything in their power to get me driving away with the vehicle I wanted within hours, literally! Everyone we met in the building was courteous and outgoing, and I would not have to think twice before purchasing another vehicle from them and/or referring everyone I know. Thanks guys!

Tanya Currie

I have had my car for almost a month and still have yet to be given all the services I was promised when purchasing the car. I have not received any emails about subscriptions that I have paid for with the price of my car. I have been told this is going to be fixed multiple times and nothing happens (until I posted this review). I was misinformed by the sales person about what was included in my vehicle and the vehicle was missing features. Since posting this review most of my issues have been addressed but the manager made it clear that they are going out of their way to do this even though it was their own errors. He even said "I am here dealing with your issue that isn't important while I have 5 people in my showroom". He also proceeded to bring up that I put a one star review on google and that it is taking money from his pocket. I would not recommend this dealership based off of my experience.

Jeff Baird

Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 Hyundai Elantra. Even though it wasn't the dealers fault they gave me a loaner car and went to the other service center to pick up my car once they "corrected" their mistake. Once they had the car back they also inspected everything to make sure it was done right and that it was safe to drive. I am extremely impressed and will be telling everyone about the awesome service. It's not very often anymore that a dealer would go above and beyond like AutoValue Hyundai has done for me.

Jim Chisholm

Recently purchased a Kona here and had the pleasure of dealing with Erin Smith. She was incredible, from start to finish she was extremely professional and knowledgeable, and to top it off, she was never pushy and felt like dealing with a friend more than a salesperson!! And always smiling!! If you are in the market for a new or used car, Erin definitely can and will help you find what you need!!! She is definitely one of a kind and you will not be disappointed!! :)

Vesna Dragas

Thank you Yuri and Colin for an amassing customer service. Literally, above and beyond. To all staff at Auto Value Hyundai, I wish you all the best in the upcoming year! P.S. Loving my new Sonata ❤

rochelle brandt

David has been a great help in making the purchase of my first car a success. He is always promptly responsive to emails and questions, and always ensured that me and my family were well taken care of. We are satisfied with our purchase and would recommend anyone to this dealership for further purchases.

Von Fernandez

AutoValue Hyundai in Niagara Falls is the best dealership in town. My experience was amazing. The staff are very accommodating and super awesome. Kevin (Sales Manager) have been really helpful from the day I bought my car. I would definitely recommend this dealership to my friends and family. Great job guys!

Carol Currie

Excellent staff, very courteous. Explains everything thoroughly and treat their clients like good friends.

Umang Raval

Got my first car today. Thank you so much Steve Edwards . You are amazing bro . Thank you so much .

Nina Hobin

Easy, Breezy, Fast, and Simply Amazing!!!!!!!!!!! Every single second of our car buying experience fits into those 5 words. Save yourself the disappointment and start with AutoValue Hyundai. My hubby and I did, it was the one and only dealership we needed to see. Yuri not only is knowledgable of the Hyundai brand, he listens and delivers right down to the littlest detail. Everything that we wanted was wrapped up in a beautiful black 2021 Tucson package. Everyone at this dealership played a friendly part in our easiest car purchase that only took 3 days from start to finish. Even during Covid they gave Amazing altered customer service. Our family and friends are being told to go to AutoValue Hyundai first :)

Grant Sturgeon

My wife and I just purchased our 6th Hyundai vehicle the 2022 Santa fe this was the best experience we’ve had! Wish we had been too auto value Hyundai sooner . Michael Speck was our salesman he was very knowledgeable and got us into our new car and made the process incredibly easy ! The financial manager Steve Edwards was very organized and streamlined the whole process I would give this experience a 10/10

Brad Stevens

We have purchased two vehicles from AutoValue and will continue to do business with them in the future. Simply put they make the buying experience better than anyone else does. Nothing hidden and very competitive prices. You can even drive your new car home the same day you buy it. Pair that with an excellent service team and that takes care of all my maintenance (and washes the car when they are done) and that is why this is the only place I will do business with.

Ted Northcott

Franco was very good at explaining what needed to be done. And at my request he kept the filters so I could see how dirty they were. This was my first visit to auto value. Thank you Franco for your great service!

Erika Freeman

David is the guy to see here. He has a great knowledge on the vehicles they sell and can help you find the right vehicle for you. David is also very welcoming. He helped my mom get a vehicle and she was able to leave that day with it. So if you are looking for a new vehicle go see David, you will not regret it.

Andrea Dickson

David Kaluba sales rep was very good to us. He was very accommodating, knowledgeable and humorous. We left assured that we had made a good deal. We enjoy our car already. Thanks Dave and the Hyundai Team. Peter.

Dilpreet Singh brar

SPECIAL THANKS TO CHRIS AND COLLIN. These guys did a amazing job and helps me to find a perfect vehicle for me. THANKS AGAIN CHRIS, I will give you million stars…… Cheers

Angel Collins

Jason Horrocks was amazing. I was referred by Rally Armor to contact Hyundai regarding a part. Jason took the opportunity to reach out to me and clarified my questions regarding the part. I was sent a link for payment and was provided a tracking number with image. I received the part in the mail within 6 days and was surprised to also find a lanyard included. I will definitely be contacting Jason for future needs.

Laura Gallagher

This was our 6th new vehicle purchased at Autovalue Hyundai and we will return again without any hesitations. Allen Lent the new General Sales Manager and sales associate Craig Allen did a great job and we are very happy with our new 2019 Sante Fe.

Ann Rudge

Awesome parts department - thumbs up to Jason! Makes our lives easier with his attention to detail.

Sanch Basada

Had a great experience with AutoValue Hyundai. First time trading-in a vehicle and I had David as my sales rep. He explained the process thoroughly and helped me find the vehicle fo me. Chase and Steve took care of the trade-in appraisal and looked at how to lower my bi-weekly payments. Now I get to experience the awesome safety features and infotainment system that Hyundai vehicles are known for!

Ashley Higgs

Highly recommend auto value Hyundai. Every staff member goes above and beyond from the mechanics to the sales staff. Erin was knowledgeable and friendly from the moment I came in to the moment I drove away in my new vehicle. Steve the financing manager is friendly and helpful with any question I had and helped me get into my new vehicle quick. Thank you both so much I’ll be sending anyone looking for a vehicle your way!

Taryn Yantha

Last week I called and book two appointments for oil changes for my vehicles. One for today at 2PM. I arrived at the dealership at 1:55 PM and was waiting in line inside the store. There was a gentlemen in front of me speaking with service adviser Tina. I was listening to their conversation. He was telling Tina that his vehicle was not starting properly and he mentioned something about the battery. He said if you don't have time, I can come back tomorrow. Tina told "John" that she had time. Tina along with John then went outside and did a walk around the vehicle. John and Tina then came back inside. Tina processed John's paperwork and John went and sat down with his wife in the waiting area. At this point, it is after 2:00 pm. As I am next in line, I am then seen by Tina who takes my keys and up sells me from a Service 1 to the spring special. I then go and sit in the sales area of the dealership. While sitting and waiting for my vehicle to be brought in, I watch as "John's" black Hyundai Sante Fe is driven into the service bay. I continue to wait and watch as my vehicle has not moved from the parking lot. At 2:33 PM, my vehicle has still not moved from the parking lot and my appointment was at 2:00PM. I approach Service Adviser Tina and ask for my keys back. Tina retrieves my keys and brings them to me and asks if I need something from my vehicle. I say no and tell her I am canceling my appointment and leaving. I also told her that I am canceling my appointment for tomorrow for my other vehicle. Tina repeatedly apologizes and says they are behind and her hands are tied while motioning in the air with two hands with wrists together. As she continues to say sorry and say they are busy, I begin to say that is why I booked an appointment last week for today. However, Tina talks over me by continuously saying she is sorry. I reply by saying that's okay, I understand that I am just a small cog in the wheel and left the dealership. I am extremely disappointed with the service I received. I lost a portion of the afternoon with my children. I would not recommend this dealership.

Gord Cote

Just picked up my New 2022 Tucson N-line. The service was great and both Chris and Steve where very pleasant and helpful. I would definitely recommend AutoValue Hyundai for you next purchase.

Robert Pyatt

Got my Ram truck serviced recently, the mechanic took care of it and the service advisor Tina was great, she explained everything in detail and took her time to make sure I knew what the vehicle would need in the future and what had been done that day. Awesome job in these unusual times!

Patricia Baliukas-Channon

I am so happy and pleased with my new 2021 Elantra .The staff at AutoValue Hyundai were great. My salesman Michael Speck made it so easy and comfortable during this experience. I am looking forward to many years of enjoying my new car.Thank you so much Michael for all your help and stress free no pressure purchase I made..Will definitely recommend you to everyone..Ty...Ty...Ty

susan mont

This place is run by bunch of con artists. They really treat people like garbage. I went there to look at the car. They were using very aggressive technique.They never cared about my budget, preference. They just wanted to close the deal. Good luck, but I am not as simple as they thought and the manager got irritated. The car had some problems so I asked him to fix it so i can come for another try to which he responded I am not getting the car fixed unless you put a down payment. How stupid ? Would you show this car to someone without getting it fixed ?So artificial. Even if they call me and offer me half price for the car, i'd still not step my foot into that dealership.

Erin Ayres

Yuri was extremely knowledgeable and professional. He asked all the right questions and was extremely helpful! Thanks Yuri!

Kathy Hume

Just got my new 2021 Santa Fe and can’t thank Erin, Matt, Colin and Chase for all their help. It was a great experience and I am loving my new ride. My third Hyundai vehicle and I have been pleased with them all.

Alex Tacinelli

We had a vey great experience. MicheL Speck and Chase and one other gentleman were amazing. It was our first time buying a new vehicle The three gentlemen were amazing. We bought a palisade and love our new vehicle.

E G

**Beware of this garage** Had a recall notice arrive at my home... Brought it in to have it checked... was told it was just 12.33 over the phone. Arrived to find almost a 1300 dollar bill and a new exhaust manifold on a 5000 dollar vehicle... Manager refused to come talk to us because he was "sick at work" (middle of covid) National rep did nothing. Beyond disappointed and will never go Hyundai again... In reply, I called and am still waiting for a call back from Tina to clear up the matter.... Nobody has contacted us at all, although you were very fast to respond to the review. Still would love to work towards a remedy that doesn't leave us with such a massive unexpected bill on a vehicle that was nearing it's last days. Thank you for responding to my review, now can you please respond to my phone calls.

Karen Capone

I was searching on line for a used car. AutoValue Hyndai was one of the many places I searched. I found a few vehicles on their website that interested me and entered my information for financing. Within minutes I received a call from David. I made arrangements to meet with David the following morning. I changed my mind and popped in that very day. David was on lunch. The office called him and he was back within 5 minutes to sit with me. He went over all the options available to me. Never did he try to persuade me one way or the other or hurry me. Unbeknownst to me, the office had closed a good half hour ago. I meet with David the next morning. He went over all the functions in the car with me and I was on my way by noon. David went above and beyond to ensure all the options I wanted were met. I would highly recommend David to my friends and family - actually I already have. Thank you David.

Brendan Lyons

Jason you are the man! Hands down, the friendliest and most attentive dealership experience I’ve encountered.

Laurie Kennedy

Erin and Steve really listened to my needs and concerns and stepped up when it came to good service. I love my new car. Two thumbs up!

Lori Holmes

Cars imply a journey. The trip that took my husband and I to the friendly and inviting welcome from Frank and Brad at Autovalue Hyundai was the most pleasurable and supportive stop on a journey that began when my 2014 Accent was totalled on my QEW commute to work. In short, it was awesomely refreshing! They were both exceptionally considerate and supportive in assessing our vehicle requirements and fulfilling them, including a tremendous amount of going the extra mile for us. And this is not an understatement!! In today’s retailing climate, well that type of effort is very rare...hence the 5 STAR rating. We both, without any hesitation, have recommended them to friends, relatives and co-workers alike. Neither of us have done that before. And that speaks to the “experience “ we received. Our first “post-purchase” visit to the service group at Autovalue felt simply “red-carpet”.

Kevin Blanchard

We were very impressed with the kind friendly and informative service we received from Paul at Niagara Falls Auto Value Hyundai when we recently purchased our new Venue. He was very helpful to all our needs. Also a big thank you to Steve and Chase who helped us greatly. Hats off to you all. We recommend anyone looking for a car to check them out. Cassie and Kevin.

paul scott

i have purchased 4 vehicles from Autovalue Hyundai. the customer service and professional staff are a treat to deal with. They made my family feel special and thats what you want when you have spent the money we have on the four vehicles. professional diligent and very knowledgeable sales and finance and service staff.Made my choice of dealerships simple

Kaitlyn Luongo

I had a great experience when I came into AutoValue Hyundai and purchased my 2013 Tucson Limited with Mike Speck. He was so helpful in helping me purchase my car. Steve Edwards was also very helpful in assisting me with all my financial work for my new car. Thanks guys!

Samantha Ward

Went in Friday to test drive a Kona at 12pm. By 530pm I drove off the lot with q brand new vehicle. Erin Smith was a fantastic sales specialist. She went above and beyond to show me multiple vehicles. Even went so far as to find one in a specific color for me to check out. She showed me how to use all the features in the vehicle and answered all my questions. Steve Edwards was the finance specialist who helped me. He secured my finances within 30 min. Went through and gave me a ton of information on the different insurances etc. Definitely recommend going to them for a smooth, hassle free transaction!

kathy kent

From the early emails, to going in to see the vehicle, it was all extremely quick, and very efficient. This is my 4th vehicle, and I must say, cannot get better value for your money. All my cars have been excellent, without any major issues. I would recommend Hyundai to anyone, and everyone. Thank you all again, for making it such a pleasant experience.

Ashley Boutin

*update DO NOT do business here. I would give it 0 stars but David in sales has been trying to help. I bought a vehicle last Sunday despite the check engine light coming on during the test drive. I was assured that Hyundai stands behind their products and would fix the issue. I was told one of the sales staff knew the owner and when he was trading it in the check engine light had come on but it was nothing major and he had the part needed to fix it. We had made arrangements for the delivery on Tuesday night. I received a phone call Monday asking if we could push back the delivery to Wednesday as they were waiting on a bug shield and still had to do the safety. I told them that was fine as they were giving me the bug shield for free and I didn't mind. Wednesday night I picked up my vehicle and not even 45 minutes into having it, the engine light came on. The best part is I was taking my parents for a test drive and just made it to the end of their street when the light came on. I called David who was very apologetic and told me to bring the car back and they would look into it. Since then I've been getting the run around and very evasive answers. Apparently they never actually fixed the problem, they just cleared the code and drove it for "a little while" and the light never came back on so they called it day. Thursday they had to order the part and would get back to me right away. To this day I am still without my vehicle as well as an explanation and clear resolution to my issue. We've called them multiple times and if we get to actually talk to someone it's always the car isn't ready, it's a sensor and it's being looked at. If they would have done their job properly the first time I would maybe have my car instead of having to repeat my disastrous story to family, friends and co-workers. David in sales was kind enough to arrange a loaner so I can get to work and he has been trying to help but it seems not even he can get the service department to do their jobs. I'm extremely frustrated and disappointed that aside from David no one cares or is trying to make this right. Learn from my mistake or you'll be stuck in a two year relationship from hell just like me.

Christina Armistead

Had a great experience this week working with Yuri (he is awesome) and Colin and Steve. Much better experience than I had a few years ago. They listened to my wants and needs and walked me step by step through the whole process. Yuri worked hard to make sure it was a smooth process and made sure I understood all the features of my new Kona. I highly recommend him.

Bob Scott

Very friendly and helpful in our car buying experience. Highly recommend!

Eric Lopez

Me and my girlfriend had a horrible experience dealing with Mr. Steve Edwards, the financial manager for purchasing a Hyundai Elantra. Steve was pushy and used scare sales tactic trying to push us to purchase a bad deal, extended warranty that we did not want, making us pay $7500 CAD extra over the amortization period of the loan for a brand new car that has already 5 years manufacture warranty. ' Every word that came out of his mouth was a lie. He manipulated us, tried to incite between us, called my girlfriend behind my back and talked badly personally about me and really crossed a red line in a relationship between a business and its customers, he should not be working for Hyundai. Also he never wore a mask which made us feel uncomfortable. There is no way this location has high rating this is the worst dealership I have ever seen it must be fake. P.S. about the business owner response, yes you know very well who I am why you lie, I sent emails to all the employees at your location and to Hyundai head office and about to take more legal actions against Steve and this dealership. We purchased 2021 Demo red Hyundai Elantra , picked it up on December 17th, 2021 and vehicle VIN # KMHLN4AG5MU167627

Matthew Delves

I got my engine and brake stopper replaced and holy cow I literally feel like i got a brand new car this christmas:)) Thomas and the staff were very quick aswell with the job which i loved!! I would definitely recommend to anyone who needs assistance with their vehicle!!!!

Shawna Hopper

Chris, Colin and the whole team at Hyundai were amazing. Came in on a Saturday needing a vehicle ASAP and drove away in a new SUV the same day. Fantastic service - would recommend :)

T Mar

We had a great experience buying my daughter's first car at AutoValue Hyundai in Niagrara Falls! Special thanks to Yuri Migunov and Colin Devantier for their great customer service, thoroughness and kindness.

Jeff K

Matt the sale manager customer service is the worst I have seen in my life. My wife and I will never return after purchasing more than 6 new Hyundai in the past 20 years. Buyer beware

Patrick Delaney

They are great! Not only their cars - my 2007 Sonata was the best of the19 we've owned - but their service [especially Karen Fitzpatrick] and sales [Ray Blais]. They are top-notch. I highly recommend them. Patrick Delaney Niagara Falls.

Erica Hubert

David, and Colin were very helpful and gave me a great first time car buyers experience. The rest of the employee's were also very helpful and welcoming. I love my new car and had a great experience there!

Chris Protonentis

I had booked a test drive online of a 2021 Kona with Chris Lortie. My wife and I had a budget to stick to and Chris went above and beyond to get us the deal that we were looking for. At no point did we feel pressured or uncomfortable. All of the staff were very understanding and catered to our needs, especially Chris. If you're looking to visit AutoValue Hyundai, we highly recommend that you contact Chris Lortie. We're very happy with our purchase and look forward to going back in the future.

Jeffrey McNally

Went in to get my car fixed that had several problems. Steve the technician fixed everything quickly and kept costs down as he knew I was on a budget. We even got a free rental car for the day while they fixed it, a really nice Santa Fe. Great service from everyone there, nice and friendly. They have a big selection of new and used cars on the lot ask for Kelly he helped us a lot and he was great. Will recommend to family and friends!

Brad Jason

Just purchased a 2017 Elantra I have to say the service quality my husband and I received was top notch profesional. Kyle, showed us all different options took the time to answer questions and never rushed us out, he is a excellent salesperson and works with you in every way to satisfy you with the best car for your budget. Igor and Feris were very helpful with all our finance options ,spent many hours and days trying to get us a car that we would leave with satisfied with our budger. From the time you walk in you feel welcomed in every way to make your purchase of a new vehicle stress free , I have never received such A one customer service ever I would highly recommend if anyone is in the market for a vehicle shop Hyandi Niagara falls best service ever. Thank you Hyandi

Lisa Dodd

Great service from Mike Speck and all the Hyundai employees! I just bought my third car from Auto Value Hyundai.

whiskey business

Just bought a new Kona at AutoValue. This is my third Hyundai all from AutoValue. Love this place, they are so friendly and professional. Special thanks to my salesperson Erin, this girl has great product knowledge and is so easy to deal with. If you are looking for a Hyundai you can feel good about walking into AutoValue, I assure you it will be a great experience. I give AutoValue and Erin and the managers I dealt my very highest 5 stars. Thanks to all of you.

Alexis Birori

I dealt with David Kaluba at Autovalue Hyundai and he provided top-notch service. The Finance manager Allen Lovatt was awesome in providing a quick approval. I picked up my car the same day I bought It. I would definitely recommend Autovalue to anyone looking for a car!

Mike P

A big shout out to David and Colin at Autovalue Hyundai. These guys know what customer service is with a friendly no pressure approach. This is not the first car we have bought from this dealership and certainly will not be the last. They …

Don Reid

Our experience was terrific! This our 2nd vehicle purchase from the Niagara Falls location and both were great! Thanks!!! Don Reid

John Detlor

We just purchased our second car from Autovalue. Michael S. worked to get us into a car better suited for us right now. He and Chase and Colin were all very helpful and made the whole experience very easy. Very good service!

Khaled Al Masaid

Make sure to go to Performance Hyundai in St. Catharines, its way better than this one. This dealership is the worst I have ever been to. Horrible customer service, the service advisors are very rude and don't really want to help. I had an appointment for simple winter tire swap and they wanted me to wait for hours. DON'T BRING YOUR CAR HERE!

Beau Gibson

This is the place! The customer service and professionalism that I experienced here were second to none. Jason Horrocks and his team answered any and all questions I had with ease and I had zero issues. I would recommend this dealer to all my family and friends.

Renie Sims

I took my car in for an oil change etc. today. I dealt with Jane in service she was very attentive , excellent personality and was very helpful. I think this Hundai dealership is the best one we have dealt with. Very pleased. Renie

Life_By_Christiane

My experience dealing with Erin, Steve and staff at AutoValue Hyundai was excellent. I had been looking for my first new car and was a little overwhelmed by the process at first, but Erin was so helpful and knowledgeable about the models I was looking at and answered all my questions and addressed my concerns. I never felt pressured in any way and communication was always friendly and prompt. So excited about my new wheels! I would recommend AutoValue Hyundai to friends and family who are looking for a vehicle.

michael shaw

i have mixed feelings about this dealership. if i had written this a month ago i would have agreed with other people that this place was the worst dealership ever to deal with and they rip people off. I had to get Omvic involved after having issues with a car i purchased 3 months ago and even then they were not co-operative. In the last few months several sales staff and 2 managers were let go. In the past couple weeks they hired a new manager who has been doing his best to rectify problems caused by previous staff. He seems to be reasonable to deal with and it appears he will improve things and make the dealership better than it was in the past. If i have any future issues I will go see Ray for his outstanding customer service.

Briar Milberry

The customer service at AutoValue Hyundai is unmatched. They go above and beyond to make sure you are 110% satisfied. I am a returning customer myself and this is where I will continue to recommend to anyone looking for an affordable, safe, great car. The car I purchased is beautiful, has all the features I could ever want and is an absolute dream. It had the fastest delivery I have ever seen. I picked up my vehicle way sooner than expected, thanks to Steve’s hard work to secure the financing so quickly. I have been to a couple different dealerships before, and none of them have been as pleasant as my experience at AutoValue Hyundai. Car salesman David Kaluba, and finance manager Steve Edwards are some of the most wonderful and kind people I have come across in this business. David walked me through all the features and helped me set up my car’s BlueLink. He even helped me find a ride to pick up my new car after I dropped off my rental, which goes above and beyond. Everyone there is really kind, however I highly recommend you to deal with these gentlemen. It really is a breeze and a pleasure to deal with them. They are so knowledgeable, helpful and truly care. They work fast and work hard to make sure you have an exceptional experience. There’s a reason this dealership is so highly rated, there’s a lot of happy customers!

Christine Nolan

I have used this company for several years and would never change. The sales staff are so helpful and the service department is without a doubt the best in Niagara. Erin was great in helping me to choose my new car. I will recommend them to all my friends and family.

Heidi Clayton

Would highly recommend. Service was quick and efficient. Jody in service was fantastic. If you need to take your car in ask for Jody.

Janet Bakker

Yuri was very pleasant to deal with and extremely knowledgeable. My only negative remark would be that it took a week to get the car detailed, not his fault. This cost me in extended rental charges.

Chris Fletcher

I would like to say thank you to Lorrie Goldman for all his help dealing with an issue I had my Genesis. He was willing to help me out because I was a past customer of his. I really appreciate his professional and courteous manner and I wish him great success as he now works for AutoValue Hyundai. I will be bringing both our cars to AutoValue for service and when I want to buy a car in the future, I’ll be visiting Lorrie for sure. Thanks !!

Sam Stark

This was a no pressure experience and Erin our Sales Rep. was great. Also Chase was easy to deal with as was Colin all in all a good car shopping experience

Karen Ferrell

Great experience! Jason in the Parts Department was extremely helpful. He got exactly what we needed shipped to us quickly.

Gabriela Rosales

Best first impression, great customer service, staff so friendly and knowledgeable, definitely recommend this place to everyone, I’m from St. Catharines and I came to this dealership trying to find a used car, unfortunately they didn’t have any for my budget at that moment, so I ended buying at St Catharines, however Armin went above and beyond trying to find the best option for me. Thanks Armin.

Jennifer Rush

My experience with Auto Value could not have been any better. I had taken my car there for diagnosis which resulted in needing a bottom end rebuild. With showing proof of my oil change receipts which were regular, my fee for the repair was waved completely. I was also given a brand new Sonata to drive while my car was being repaired. Thank you so much Auto Value and thank you Tina Kennedy for your awesome customer service.

June Russell

I have been shopping for a new car and stopped in to Autovalue recently. I was greeted by Chris in sales and instantly felt super comfortable. He was very helpful and not at all aggressive. I still haven't fully decided which vehicle I will be purchasing but I know I will be buying it from Chris!

Tammy Smith

Autovalue Hyundai Is the best dealership in Niagara! Everyone is very friendly and helpful. Sales Specialist Erin listens to your needs and goes beyond to get you the car you want and is never pushy. This is one ”CLASSY DEALERSHIP”

Punya Jobin

The worst dealership in Niagara region with sub par customer service . I wonder how this delaership still exists with such an awful reputation. Staff reluctant ro address the issues and complaints of the clients genuinely rather than mocking them by providing crazy alternatives.Its high time the concerned authorities should look into it

Phyllis Ayres-Ray

A huge shout out to Mike Speck, Colin DeSantis, Steve Edward's and Chase. Such amazing service. John and I just love our new Santa Fe. If anyone is looking for a dealer, Auto Value Hyundai is the place to go. When looking for a vehicle, we call it "home."

Cory Chambers

Absolutely DO NOT BUY, SERVICE or TRADE with Hyundai, especially this location. Please save yourself the stress. I have been back and forth between pure rage and tears over my experience here. THOUSANDS in repairs, and ends with me having to purchase a replacement vehicle elsewhere putting me out another $30k on top of the 3.5k in repairs. This is a quick summary. -Bought 2014 Santa Fe XL from St Catharines location. Experience was okay. All future dealings with warranty and service done with AutoValue Hyundai as they are close to me. - Service is pushy with add-on services you don't need. They make everything sound like a favor or a deal when it is just standard or even sub-standard. - Do not trade a vehicle here, they offered me 8k for my Santa Fe months ago, when they would have sold for $17k. When buying our Santa Fe XL, they offered my wife who was alone approx 2k for our Elantra, when they would have sold for around 12k. - Two separate staff many months apart, one being the service manager Dave, argued with me about my vehicles towing capabilities. While I quoted their salesman and the owner's manual, he told me he felt different and it was common sense that what I was saying was wrong. Both of these arguments ended in them doing their homework and finding I was correct. Both of these conversations were extremely stressful to me as I actually did my research and was backed by Hyundai Sales staff at time of purchase. Being wrong about this research would mean I wasted a lot of money as I have a travel trailer I tow in the summer. - My coupler started to fail, I described the issue perfectly. They heard it but not super loud, and asked me to get a transmission fluid change as it would be taken into consideration if my transmission was the issue. As I know NOW..Transmission and coupler are not related and coupler failure on this vehicle is very common with general use, towing or not. I complained later and got credited for the $300 they charged me after an hour call with Dave. Later the coupler would be replaced. - I bring it in for a noise described as ON ACCELERATION ONLY. They talk me into replacing brakes and machine rotors to solve. $850 later, they realise the sound persists and they replace the transmission. - My coupler has failed again, I believe this vehicle shouldn't be rated for 5000lbs towing (as I am close to the limit) and this might be the cause for quick failure. The service manager Dave agrees and tells me he barely trusts his Santa Fe XL with 2500lbs in tow. Ask him. He even asked me to weigh my trailer and vehicle together to prove I was underweight (and I did). Despite this, Hyundai Canada, nor Autovalue Hyundai will help me as my extended warranty ended 3 months ago and the last coupler was replaced 13 months ago. Even though I talked to them 21,000km ago about my concerns when they fixed my transmission AND BEFORE the second coupler failure. They said it was fine to tow. - While troubleshooting my car for this second coupler failure, they broke the front passenger side strut/coil and determined the damage will be ~$1350. Dave confirms and agrees this happened in their care, but no one noticed, despite me literally not even being able to get out of the parking spot they parked it in without hearing the thunk it was causing by turning the wheel. This is on top of the coupler which is also ~$1350. - Dave offers to give me approx $250 off repairs, later to my wife he claims slightly higher. It makes no difference, this is $2700 I should not be paying for and half of it wasn't even an issue before they touched my vehicle. - I've towed my vehicle to my personal mechanic and selling once fixed. I now just had to go buy a new vehicle. This experience has literally cost me thousands and a ton of stress. I will absolutely never buy a Hyundai again. - I have more complaints, but chr limits. List of issues, not including regular wear like tires and brakes: - throttle body TWICE, wiper motors, A/C lines, transmission, awd coupler TWICE, and now the front right strut and spring in a 2.5 year period.

Ahmed Al-Saedi

Absolute 5 golden stars! Great customer service, very friendly and helpful! Great price, and I strongly recommend you to buy from AutoValue Hyundai Niagara. David has an excellent sales rep, he is awesome to deal with, all the best David! Colin is very professional and explained every things to me! Thanks Colin.

Barry Ellis

Our car died, beyond repair. The folks at AutoValue Hyundai turned our negative experience of losing the car into a positive experience of buying a new one. Very professional, knowledgeable, and friendly staff. Service was great and the price was right. Two very happy customers. Barry Ellis and Joanne Bourke

Martha Carpentier-Gibson

I had the pleasure of purchasing my Tucson from Micheal and Steve. As expected they talked about my becoming part of their Family, OK sounds good but I have certain expectations. It takes time and experiences to proof your family caring about me. The new found family set out to meet and surpass my expectations by fixing issues in short order. I foresee a long-standing relationship which will flourish as my trust in my new extended family grows. Thank again for this unexpected journey.

Sol P

Had a great experience buying a used Elantra here. David is an excellent sales rep, very knowledgeable of the vehicles he showed and helped narrow down choices to the perfect car for me. I even noticed there were a couple slight cosmetic things on the car before buying and no problem at all they take care of fixing it up. Shows real commitment to the customer. Allan is also a great fin manager, he made closing and finding the right warranty a personable experience. Amazing staff all around. A friend of mine bought a Genesis here a few years ago and from what I remember the service has always been top notch. Keep up the good work!!

Kunal Bajaj

I came here looking for a car from out of town and I can’t say it enough how helpful the whole team was at Auto Value Hyundai! Mike was my guy.. he was knowledgeable about the car including all the technical details. Colin made the whole process of getting the car in my hands the same day really speedy. Honestly, I loved them and their sense of being one big family there. Also, Matt and Chase.. thanks for your courteous welcome!

Dylan Mcdougall

Just purchased a car from AutoValue hyundai and Chris was amazing and made buying my first car a great experience. If you want great customer service go to Chris, and if he is not there, it's worth waiting for him!!!

Glori Godon

Sales rep. Micheal Salib and business manager Colin Devantier are professional and very easy to work with. They were extremely helpful and made buying our new vehicle as stress free as possible. We are very impressed and recommend Autovalue Hyundai to buy a vehicle! Thank you very much for the impressive service.

Dave CHREST

Special thanks to Karen Arango for the amazing service and people skills you have shown to us with our last visit to the dealership. Service writers like Karen are hard to come by. Keep up the good work. Strong leadership from Andy Alek will make for a very strong front line service counter. Keep up the great work team Autovalue will pass on to everyone I know that drives a Hyundai to visit your dealership. Well done and thanks again. Dave and Sue Chrest

gary russell

I have had professional, courteous and friendly service since the new frontline of the service department have come on the scene along with new ownership. Sherry, Tina, Karen and Jane are a absolute credit to your dealership. I have had my Accent serviced at the dealership since brand new in 2013. They have been helpful with service schedules, apprised me of pending issues and kept my car running smoothly. After a sale it is critical and valuable to have knowledgeable staff on the frontline as well as the mechanics in the bays. Hats off to all!

Val Monteith

Mike,Chase and Colin thanks so much for all your help with my purchase of my new Kono.I love it and love you all for the time you took with me to make my purchase.Will definitely send my friends and family to Auto Value Hyundai. You guys rock????????

Judy Quagliariello

Excited after my purchase of a Kona 2021. Michael and Steve were friendly, helpful and informative. Michael answered all my questions so the experience went very well.

allison collee

Steve and Mike helped me find my first car and were so helpful and kind along the way. They made my experience buying my first car enjoyable and in the future will definitely be returning for my next car!

Candace Willis

David is the man to see when purchasing a vehicle at Auto-value Hyundai! Steve is who you want to work with you on the financing end of things!!! These two men were a dream team! Made looking for and buying a car so much better!! Both men are so professional, yet know how to have a good time with their clients! Wish I could give a 10 Plus start rating!!

Derick Symonds

I had recently met with Bruce Saalmans here. He listened to exactly what I was looking for and was very knowledgable not only on Hyundai models, but also how the competitor options stacked up. One thing I really liked was that he has a work cell number on his card and was very easy to get in touch with him. I recommend going to him as there was no pressure and he will not lie to you if he does not know something he will find out rather thank make something up.

Abby Stoltz

Had an excellent experience with both Michael and Chase. Would recommend seeing Michael if you are looking to purchase a new vehicle. He made the buying process easy and non stressful. They really do treat you like family!

S Murr

Today We picked up are new Hyundai from Auto Value Hyundai Niagara Falls. This was the best dealership I’ve been to ever! Are salesperson David was so helpful and helped us find the perfect vehicle for a incredible price and Steve in the finance office was great and helped us to find the perfect payment and warranty package. They also threw in a gift bag and a free oil change this is the first Hyundai we purchased after driving Fords for years and I wouldn’t go back to a Ford after the great experience at Auto Value Hyundai!

Brenda Durette

Ed Durette found Michael Speck and Steve Edwards both courteous and informative in assisting me with the puchase of my new Sonata all with excellant same day drive away service

Brianna Graziani

I want to give a huge thanks to Chris, Collin and Steve at Auto Value Hyundai. I was referred by a friend and I am very happy that I took her suggestion because these three really came through!! Chris was such a big help and had a great attitude. He made the whole experience enjoyable and even shared his own personal car experiences! Collin and Steve were also excellent with handling all of the finances without any stress. I ended up finding the perfect car for me, a 2017 White Hyundai Elantra limited edition!!!! Could not be happier!! Would definitely recommend this dealership to anyone looking for new or used Hyundai’s, great selection and great people!

Mort Snider

I Recently purchased my 2020 Sonata from Mike Speck at autovalue hyundai , he put me in a car I really wanted at a price that was affordable for me. The transaction was effortless, I would recommend this dealership.

Lynn Cec

I had a very good experience buying a car at auto value. Yuri was a great sales rep took his time explained everything and did not push me into anything. Colin the finance office explained everything and was very patient and helpful. I highly recommend this dealership.

Marlene Englander

While traveling out of the United States, my brand new Kona's brake light went on late at night. The next day the same thing happened. I immediately contacted Autovalue.They were able to see me right away and assessed the issue. They were very professional and we were comforted to know that the brakes, and the fluids, were all fine. While I hope I won't have issues the next time I'm back in the Niagara Falls area, it's great to know there is a wonderful dealership to help. Thank you!

Anastasia Mason

I wasn't feeling the love with my vehicle as much as I did when I first got it , so I took a trip down to AutoValue Hyundai and I am so happy I did. I met a wonderful salesman named David Kaluba. He told me I could come in the same day, to see what they had in inventory, talk about options and go for a test drive. Not only was he super polite and professional, but he worked quickly to get me approved for a MUCH newer car around the cost of what i'm paying now in payments! I couldn't be happier! I hope that the rest of the deal goes as smooth as our initial visit. He answered every single question I had and didn't get annoyed if I asked him to repeat something again. He really is the kindest and most genuine car salesman I have met, never pushy or rude like some. Everyone I interacted with there was very friendly. I can tell they really care about their customers!

michael speck

Got a great deal on my 19 Santa Fe! Quick turnaround and car has been excellent so far! Matt Samis the sales manager helped me out immensely! Would recommend to anyone.

Kevin Strong

Great experience at autovalue hyundai. Yuri was great to deal with explained everything about the car and then some when we picked up. Thanks to everybody at autovalue hyundai

Celine Bottenfield

My sales person Yuri was so helpful and very friendly had a great experience. Love my new Elantra.

Sophia Izzo

I just got my first brand new car for this Hyundai dealership. Traie was amazing and helped me out a lot. He was very thorough with what I ended up getting and he guided me through everything! He was very friendly and not pushy at all. Everyone was very nice and friendly when I was there. Brian went through all of the financial side of things and was very helpful as well! Traie also followed up with me to see how everything was going with the new car! I highly recommend this dealership and all the workers that helped me out!! Thank you all for all your help!

Joe Ippolito

Have been leasing HYUNDAI vehicles for over 10 years. Very happy with each vehicle we have had.Just picked up my new vehicle. Thank you David for your great service and attention.

Diane Ruiz

I appreciate to David and Steve their advice. I am very happy with my new vehicle. Hyundai has an excellent costumer service. Thank you

Debbie Marion

Excellent sales service. Did not try to upsell anything I couldn't afford. Did all insurance change over and all I had to do was drive away with my new Santa Fe. I love thos car so much. The service department is awesome and fast. Very friendly. As long as it continues I will be back for every car!

gary todd

Purchased a car here 2 years ago. Humming noise coming from passenger front wheel. Can’t find the problem but want me to spend 1200.00 on new brakes on a car I had 2 years brand new. They think the humming noise is the brakes but not sure? Not happy with the treatment. And the car is under warranty.

remain anonymous

case and point - I was lied to by the sales representative that dealt with me. I was initially told that the used vehicle i was looking at "had just come in and that they didn't know anything about the vehicle and that it hadn't been looked at". but, when i made my reasonable offer and attempted to negotiate the sticker pricing the salesman's story changed completely to "oh its already been on our website for over 30 days already and because there was no interest in it that we have just marked it down as far as it can go so we cannot lower the price anymore". ....interesting lie. ultimately I left feeling not valued as a customer and yes "lied" to and please note: no save attempt made by the salesman or sales manager therefore I would not recommend this sales outlet to anyone in the future.

Robert Horrocks

At AutoValue Hyundai in Niagara Fall we were treated very well by all the staff. They were very pleasant and informative about the car we purchased. They gave us a great deal on our trade in. When we picked the car up the salesperson went over the features of the car with us and we were both very pleased. I would recommend this dealership to anyone who is interested in purchasing anew car or SUV. Your Truly Sandy and Bob Horrocks

Paul Natale

I went in on Sat shopping for a pre-owned vehicle. Chris made the process easy and I was thrilled to leave that day with the vehicle I wanted. Colin was super helpful as well with all the paper work regarding financing and warranties. I never thought things would be this simple. Thanks gentlemen for your great service!

a w

I am so blown away by the professionalism, the attention To detail and the customer service I received from David at Autovalue Hyundai in Niagara Falls Ontario. I walked away in my new 2021 Sante Fe Steve was incredible and so efficient with the financial stuff. Still in awe! Loving my new wheels!

Gloria Morris

Lorrie Goldman has thorough knowledge about the cars he sells and understands the needs of his customers. Exceptional customer service when we recently bought two cars. Keep up the good work!

Tyler Hibbs

My wife and I were absolutely blown away by the service at AutoValue Hyundai. Mike & Steve were excellent - they set perfect expectations, were clear and concise, and made us feel like we were in the best of hands. The process was extremely organized and efficient. We originally had visited another dealership in the area and were severely disappointed with the service, so we decided to take our business to AutoValue Hyundai and they over-delivered. The experience from start to finish was a 10/10. Would definitely recommend to friends and family. Thank you so much Mike & Steve! Tyler & Bree Hibbs

Mike Riddick

This is our 3rd new car from auto value it was easy buying from them the new 2022 Tucson is awesome thanks Mike Speck and Steve Edwards for helping us with your very friendly manor.......

Patrick Weaver

Well I have to say that Michael was such a professional. He answered any and all my questions regarding my new Tucson Hybrid. Made my whole experience stress free. I would recommend Auto Value Hyundai to anyone looking to purchase a vehicle.

Josh Knoester

Awesome purchasing experience with David. He went the extra mile and made sure that my used Elantra was ready to take home looking brand new. I had some existing wear on one of the bumpers and David made sure that was fixed before I took it home for good. They made the process easy and enjoyable.

filomena cardinale

steve is number 1. and thanks to yuri and chase for helping me too

Stephen Jolicoeur

We went into AutoValue Hyundai with a clear vision of what we wanted to purchase. Mike was very knowledgeable about the car we were looking for and didn't make us feel pressured, at all. We also dealt with Steve in Finance and had a very pleasant experience all around with both employees. Thank you!

Laura Draper

They made buying our new Tucson a smooth experience! Friendly and knowledgeable management and sales team! They gave us a tour of the dealership, introducing us to personnel and walked us through all of the car's technology and features. They have followed up with e-mails and phone calls to see if we are happy with our purchase and if we have further questions or need assistance. Great service!

Effie Cooling

Lorrie Goldman offers excellent customer service. He is very knowledgeable, honest and reliable, and we felt confident in our purchase. I highly recommend Autovalue Hyundai for your next automobile purchase.

Diane Bacon

I regularly have my car serviced here and always feel very welcome and at home. I often deal with Jody but all the advisors are so super friendly and helpful. It's a pleasure to deal with everyone here!

Kristen Grano

I purchased my new 2018 Santa Fe today, the Manager Ray Blais was wonderful and worked really hard to make sure I was statisfied . He made sure I was getting the best deal and stayed within my budget. My sales associate Erin, also very nice and very helpful. She was able to answer every question I had and if she didn’t know the answer she asked someone who did. Very pleased with the service at this dealership. Would recommend!

Mona C

Micheal and Colin were amazing and very friendly, informative and did all this in a timely manner. Both gentlemen were very professional. My experience was the Best car dealership ever. I would also like to say thank you to Steve who helped with finishing up paper work on my pick up day!!! I highly recommend this Hyundai dealership (far above prior experiences)

Elizabeth Armstrong

I Had a great experience at AutoValue Hyundai in Niagara Falls. Michael and Colin were very friendly and definitely made the experience of getting a new car exciting and easy. I love my new car already! I would definitely recommend you buy your next vehicle at Auto Value Hyundai in Niagara Falls and be sure to ask for Michael!

ben britton

Ordered some mud flaps we can't get state side from here, the employee Jason was very helpful and professional. Managed to get the parts to me in under a week.

Amy Visca

Review edited to add my experience after leaving the lot. I sat on this for a while before posting because Im not one to complain. I wrote a 5* review after purchasing a vehicle with the help of Chris & Steve on June 16. However at the time of this edit (July 6), it has been exactly 20 days since purchasing my vehicle & 18 days since driving it off the lot. At the time of purchasing, Chris advised that we could add $427 custom weather tech mats to our financing and that they offer various colours. We also bought an autostart be installed for $699. 3 weeks of owning this car & no one has called me about an appointment for the autostart nor inquired about what colour mats I prefer. It also came to my attention that I was missing the tire lugnut key & I reached out to Chris immediately (June 21). I was told that he would look into the issue. I never heard back. Exactly 2 weeks later, I called on July 5, & requested to speak with the sales manager or Chris & was put on hold for 7 mins; just to be told that someone would return my call. I did not get a call back. I called on July 6, again requested to speak with the sales manager. I was put on hold & passed to Tina in service who took the time to listen to my issues & informed me that the weather tech mats only come in black. She understood my concerns as my interior is grey. I told her that I would like to speak with the sales manager as I was clearly misled about having colour options, was still without my tire key, & still did not have a date for my autostart installation. She told me that she would give me a call back in 15 minutes. Almost an hour passed before she called, I dont blame her because she was branching out of her department to help. She did not have answers for me & she told me someone from parts would be able to confirm if I could get the mats in grey. I spoke with Brad in parts who said that they only come in black. I then inquired with him about my autostart installation & tire key & he also did not have any answers for me but was very understanding with my frustration. Again, I asked to speak to the sales manager. Soon after, I received a call from the manager Matt, who was finally able to provide me with a date for my installation, July 7 the next day. He asked if I needed a loaner, I said yes & I was told that one would be provided at the time of purchase. He was very short with me & said that Chris did not mention this, but will have a loaner ready. I asked about the tire key & mats, which he advised that he would cut me a cheque for the mats & the person that safetied my vehicle was looking for the key. If the key wasnt found he would “hook me up” anyway. I asked him why he was unable to return any of my calls and why it has taken almost 3 weeks to have my autostart installed. He said he didnt have an answer about the delay & thats something he would discuss with parts and financing. He then said that this was the first he heard of me looking to speak with him. He lacked professionalism in his tone & I could tell he was annoyed with my questions. I feel that I was patient with them based on the timeline I laid out. Despite the love I have for my SanteFe; I would return it, & purchase from a different dealership if possible. When I dropped off my vehicle to have the starter installed, I was given an awkward apology about the starter & was told that there was a miscommunication. Chris said that Steve thought parts was responsible for ordering the starter, when he was the one responsible. Apparently this was the first remote starter they sold? When you’re spending any money on a vehicle, I think it’s a given to expect quality customer service or some incentive for the inconvenience? I wonder how much longer I would be waiting if I wasn’t so persistent. Take the time to read all of their 1 star reviews & check out their Facebook reviews (wish I did), missing tire keys, not returning calls and a terrible sales manager are the norm for this place!

Michelle Menhennet

We are long time customers of Auto Value Hyundai, and they never disappoint. Excellent service and follow up. We always feel appreciated as customers. Highly recommend.

Fernando Elia

Very welcoming staff that provided top notch customer service from the second we walked through the door! Shout out to David Kaluba and Steve Edwards for their hard work and commitment to their customers! These guys kept in touch with us on their days off to make sure we were ready to pick our new car on time. Highly recommend Autovalue Hyundai Niagara Falls!

Glenn Cameron

I have been coming to Autovalue Hyundai for service since I moved to the Niagara region three years ago. The staff have always been helpful and friendly. Jane had been my service advisor the last few visits for service and she does everything in her power to exceed your expectations with each service.

Pat DiSimoni

David was very knowledgeable. He listened to what we were looking for in a new vehicle and provided us with different options. We selected a vehicle and negotiating the financials was painless. He was a pleasure to deal with. We left happy with our purchase and feel that we got a fair price for our new vehicle and for our trade in. David is to the point and did not waste our time.

Kristen Soriano

Michael and Colin were great to work with and made purchasing my first car a very exciting process! A+ customer service to everyone at AutoValue Hyundai.

Kaye

I definitely recommend Autovalue Hyundai! From inquiring to purchasing, David and Steve were amazing. I had a smooth transaction! Finally, i got my dream car! Thanks autovalue hyundai!

Carol beauparlant

Popped in to test drive a brand new vehicle from Autovaluehyundai in Niagara Falls. David, my salesman, was very cordial and informative. After taking 3 different models for a spin, I decided on the Venue. The manager along with David assured me they would do their best to find one in my colour choice, which they did. Within a matter of a couple days My new, beautiful Venue is sitting in my driveway. Very happy customer.

Joanne Dick

I am a very satisfied, happy customer. David Kaluba worked hard to get me out of my lease of a 2015 Hyundai Elantra, two years early. He answered all my questions and xplai ed the procedure I needed to go through with Lease Busters and arranged everything well. Thank you David for helping me find the vehicle that fits my needs. I like the feel of an SUV and will not change back to a car again. Keep up the good work. Thank you again Joanne Dick ????

Andres Libano

Best experience I’ve had getting an oil change. Cheaper than where I regularly go gave me a car wash and surprised me with a pack of smarties in my car. The ladies at the front desk were friendly and great to deal with. Definitely coming back!

Edward Medwecki

Coming here reminded me of why I question the purpose and very existence of appointments and reservation times. While the service was friendly and helpful, it was infuriating that I was told the work would take aprox 2 hours to find my car hadn't been touched after that time despite the work somehow having been "50%" completed. It took a further 2 hrs before it was nearly done and then another 45min before I could get off the lot. Next time I'll take the bus home and wait for a call to come pick her up. Despite all this, everything was back in order and the job done well.

Bryar Homorodean

I recently purchased a 2020 Hyundai Kona with the help of Dylan Pupo and I’ve never been so satisfied with my customer service experience. It was nice to have the help of someone who could easily relate to my needs and wants in a vehicle and give me his honesty throughout the whole process! Would highly recommend to all my friends and family!

Alexa Bracken

I cannot believe the service I received from the sales associate Mark and manager Dan. WOW!!!! It was so busy in there and these two men gave me the time of day from the moment I walked in. AND didn't judge me based on how young I am (like other dealerships I visited) Unfortunately I was only looking for now and never purchased since I am starting school in September. But I will be sure to tell all my family and friends to go to Hyundai in Niagara Falls and ask for Mark and Dan. Who knows maybe by Christmas I may be ready for my big purchase :)

Cyndi Little

Just purchased a car from Erin at AutoValue Hyundai and I couldn’t be happier with the car and the deal. Erin and her associates were friendly and very helpful in making sure everything went smoothly. Cindy ????

Patrick Branighan

I live down in the US and cannot yet get certain accessories for my new Santa Cruz. I contacted Jason in the parts department and he worked with me to secure and ship the items that I wanted. Super service. If I were a Canadian resident in the Niagara Falls region, This would be my go to dealer. Thank you Jason for the pleasant experience.

Nicole Sheldon

Went in to look at vehicles and pricing and the staff and service there is Amazing mike and the finance manager Steve edwards made the experience amazing and helped me choose a great vehicle and affordable price I defiantly recommend autovalue hyundai thank you guys for your amazing service and care

Brent Poteet

Outstanding Customer Service! Jason is awesome and helped me get the part I needed for my new Kona N.

spring boone

Have owned a Hyundai for the last 13 years and always purchased from AutoValue Hyundai. great service and friendly knowledgeable staff. Thank you to Erin & Steve for my newly recent Santa Fe Purchase!

Dave Evans

I have been dealing with this dealership for over ten years and have always been impressed with the quality of their service, their friendliness and professionalism.

anne adams

We had the pleasure of purchasing our 2021 Kona from Auto Value Hyundai in Niagara Falls. From our earliest inquiry through to our purchase, the staff at Auto Value were with us all the way to answer questions and offer advice. We were extremely happy with their service.

Guillermo Hernandez

I bought a Hyundai KONA, three weeks ago. It was the most pleased experience with David, salesman, and sales manager. This vehicle it's what I was expecting!! I so happy with my KONA now!!

Maria Swain

We just purchased our new Santa Fe from AutoValue Hyundai. Everyone we dealt with was professional, understanding and patient. We had so many questions and changed our mind a few times but everyone was always so pleasant and wanted to help ensure our purchase was exactly what we wanted. Michael, Colin, Matt and Chase went above and beyond during the whole transaction. We love our new vehicle! Thanks guys!

Ambika Jay

One of my friends Anandu had a terrible experience from Auto value Hyundai. Selling faulty cars and bad customer service. Not suggesting to anyone

charon dunning

I had an appointment for 9 am for an oil change. When I showed up they told me my car had a recall and It would take about 1.5 hrs. They ended up taking 2.5 hrs meanwhile they services a man behind me with the same recall who was out in a hour. I left my family with no vehicle at home and missed further appointments. No apologies given! Also during covid times, staff was wearing masks improperly. I will never return to Hyundai for service appointments and won’t buy another Hyundai ever again.

Ullas Kumar

Best dealers in niagara falls , friendly staffs. A special thanks to steve and chris, they helped me a lot regarding the purchase of my 2021 sante fe and am so happy and excited.

Thomas Coleman

I recently purchased a new car from this Hyundai location. Thanks to both Noah and Steve, the entire experience was easy and stress-free. It genuinely felt like they cared about making the purchase as comfortable as possible for me and I couldn't be happier with the whole process; 5/5 would recommend.

Gamer BigBrut

Terrible customer service. They sold the vehicle we had an appointment to see. We drove to hear they sold it. They could've call in the morning so we didn't drive there. They didn't have any alternatives for us. And they didn't show remorse for our inconvenience. We were there to purchase the vehicle. Buyer beware.

edmund chiu

I was very pleased with the fast and courteous service I received the other day when I took in my 2017 Elantra GT. for service. They were very professional and followed up on when my vehicle would be ready, they also gave my car a nice wash. Please pass my utmost Thank You to the service team that looked after me.

Aurora Battis

After getting a flat tire out of town, I had the pleasure of working with Emma, Jane and Tina. Every time I spoke to each of them they were professional, knowledgeable, and very sweet and patient with me (even when I called 5 minutes before close!)... Huge thanks to these 3 ladies for making a bad situation significantly better!

Karen Cerca

I have to say but if I could give a lower rating I would. I'm not impressed with how they treated a young woman purchasing her vehicle for the first time period I thought this was 2020 not 1985. They were certainly not transparent and she was intimidated felt incredibly vulnerable and bullied into a deal that was certainly not in her best interest very disappointed in this dealership.

christine mclean

For some reason this Hyundai store charges more for parts than the other local Hyundai stores in the Niagara region. Every time I call for a quote on parts, autovalue's prices for the same parts are way higher. Very unethical and speaks to the poor management of this store.

Nick Surla

Wanted to tell everyone that we had yet another great experience today with Erin and Steve. This team is truly amazing at getting things done and sealing the deal. This is our 3rd time to purchase and am looking forward to many future purchases.. I recommend anyone looking to purchase a vehicle to go see the team at AutoValue Hyundai. You won't be disappointed... Nick S.

Norm Sneyd

I had a wonderful experience dealing with AutoValue Hyundai. My sales Rep, Michael Salib was great to deal with, very professional and exceeded our expectations. I would gladly recommend buying a vehicle here, and using Michael. Norm S.

sabrina macmillan

I would describe this dealership and the service as excellent. The salesperson, David, was very helpful, knowledgeable and professional and helped us to choose the right vehicle for us. Car shopping has always been very stressful for me, however this time it was a great experience from start to finish. I still can’t believe it. I would definitely refer family and friends to this dealership. My husband and I are very pleased with the purchase of our new Tucson!

Matthew Latulippe

Amazing Service! Traie, And Brian are Awesome. They both worked to get me what I was looking for. I love my new Veloster Purchase. They both went over all kinds of topics, and answered all Questions. I feel both Excited and Safe. I Highly Recommend AutoValue Hyundai. Awesome Team!!

Mannie omar

3 months ago my wife and I bought a certified pre-owned 2016 sonata from this dealership. I found out a couple days ago that our back up camera has internal rust and corrosion and needs to be changed. I brought this to the sales manager attention he in short said “ tough luck its been 3 months you didn’t catch it on time”. This dealership is not trustworthy I will not do business with them again there are plenty of good trustworthy dealership in the niagara region that is worth my time. After talking to Matt (sales manager) he said there is nothing they can do even tho I do have certified pre-owned extended plan. This is 3 months of owning the car I wonder what else is going to happen with the vehicle.

Stephanie Bernard

Thank-you to Steve and Erin for making the purchase of our new vehicle such a great experience all around!!! Would definitely come back to AutoValue Hyundai for our vehicle needs!!

Shannon Schwab

David was a pleasure to work with. He is friendly, professional and organized. I'm very happy with the car I purchased and am already planning on purchasing a vehicle for my daughter from this dealership because of the safety and security offered thru the warranty and roadside assistance that is included. Brian and Brad in the financial department were great too. Thanks everyone!

Kayla D

Ordered Rally Armor N mudflaps for my Kona N from here since we can’t get them at the US dealerships. Jason was super helpful, process was quick, and they showed up earlier then estimated.

Mohammed Maseer

What a pleasure it was to lease a vehicle from this location. My wife and I drove down from Mississauga to Niagara Falls just because of how comfortable she felt dealing with David Kaluba. Buying /leasing a vehicle can be a very stressful event but David was able to put us at ease with everything. Would recommend David and the entire team at Autovalue Hyundai to all my family and friends Mohammed

Lisa Lantos

Best experience I have ever had getting a service done. Jane is a complete sweetheart. She has absolutely outstanding customer service and is extremely knowledgeable about the services. She gives you full details about your vehicle and what should get done. It was a crazy busy day when I was there and she still went above and beyond for each customer. I highly recommend this Hyundai for your cars service!

Theresa Thorne

Happy with my car, not happy with the service department. I brought my car in for my brakes. I needed a new brake line and thankfully it was covered by warranty. I was then told I needed all new brake pads and rotors and would cost $1200. When I said I just had that all replaced 2 years ago, she then said "oh ya well we can machine the 2 front rotors and it will bring you down to $1100". I said just do what is covered under warranty. I brought my car to Gilsons auto repair in Niagara Falls. My brake pads were fine and didnt need to be replaced. I asked if I did need new pads/ rotors how much would it be, he said probably just over $500. I'm very disappointed with Hyandai and wonder how many people have been screwed over. I will only go there for work that is covered under warranty, after that, never again. I would also like to mention that when my brake lines got done, it took a week to get my car back and was disappointed they didnt offer a loaner car.

Josie Spadafora

Thanks to Chris, Colin and Steve for their excellent customer service. If you are searching for a new vehicle I highly recommend Chris Lortie. Love my Kona!

Brigitte C

From the moment we walked in the door to the moment we got the keys to our new vehicle, our experience at AutoValue Hyundai Niagara Falls was wonderful. Staff were friendly, answered all our questions, made us comfortable, and shared our excitement about the purchase. Mike Speck, our salesperson, listened to our questions and addressed each one carefully. Steve Edwards handled the paperwork detail with care. The tour of the facilities and in-car demonstration of features were also appreciated.

Barbara Atkinson

I recently needed to purchase a new vehicle and began my search via the internet to see what deals were available. Hyundai has a great web site and I visited the dealership in Niagara Falls. Yuri Migunov kindly greeted me in the showroom. Yuri patiently walked me through all my options and questions I had, and then showed me the vehicles he thought would meet my needs. Once I had decided on my vehicle, the 2022 Kona, Steve Edwards kindly explained my financing options and Care options for my new vehicle. Due to the issues surrounding the availability to supply dealerships with stock, Hyundai still has many great cars available and both Yuri and Steve worked hard to be able to meet all my requests and went over and above to ensure I was 100% a happy girl as I drove away! I would highly recommend the Niagara Falls Autovalue Hyundai as both Yuri and Steve made my purchase seamless and the entire staff was so kind and helpful!

Giezi Lopez

A+ Service! Just recently purchased my new 2016 Sonata Sport Tech from Kyle ! Very knowledgable and helpful. I came in and asked him about numerous different vehicles that I had my eyes on and he went through the different features and available options for me. Most importantly he made the experience a great one really broke it down for me in terms that I would understand. I know many shops don't even bother to look at you if you don't look like your buying. Not @ Autovalue Hyundai every time I walked I was greeted and asked if I needed some help. Overall fantastic Job by Kyle & Igor & the team @ AutoValue Hyundai I will definitely recommend anyone interested in buying a car to you guys !! Thanks again for everything

Sadie Freeman

BEST DEALERSHIP EVER!!! This ones for all the younger people like 18-25 if you think you can’t get a car make sure you check this place out first!! They gave me an amazing interest rate. The costumer service is the BEST I’ve ever seen in my life I felt like I was a QUEEN. I have no negative feedback whatsoever. They didn’t just push me to buy any car they actually got to know me and helped me pick out a car that would best suit me!! Even after I signed all the papers and got my new car they showed me everything about the car are the features etc! Even once I left they still checked up on me to see if I was still happy with the car! Not to mention they helped me stay within my spending limit and my bi weekly limit for financing. Honestly hands down best dealership! Check it out. ❤️❤️❤️❤️❤️❤️❤️❤️

Alisha Bateman

Excellent customer service from Chris. Very friendly and goes out if his way for his customers. We are so excited and happy with our new vehicle. Thanks again Chris, you are truly awesome !

Patrick Toohy

The staff at Autovalue were absolutely amazing Chris was a great sales person Matt the sales manager was awesome and Colin in finance was a pleasure to deal with

David

Received AMAZING VIP service from Lorrie Goldman. He was extremely polite, no pressure and made sure to give me the time and space that I needed. He listed pros and cons so it wasn't just a "sales pitch". He made sure I was informed. I'm severely impressed by his continued service (I reach out to him for questions and he answers promptly). Thank you for all you continue to do for me. I'd recommend his services.

Dave Etherington

Buying my new Sante Fe from AutoValue Hundai was a great experience. Starting with Erin in sales, through Colin in Finance; all my questions were answered and I extremely happy with my purchase. Everyone at the dealership was very friendly, helpful & knowledgeable. I have bought a vehicle there before and will continue to give them my business.

Mark Golding

Took my 2013 Sonata Hybrid in for the big 96000km service. I was there most of the day, as I expected. Tina Kennedy, the service advisor I had, was fantastic. She booked me in, reviewed all the work to be done, added the recalls in that I didn't know needed doing, and talked to me about other recommendations. She came into the waiting lounge five or six times to update me on the progress. She reviewed all that had been done, all the info from the inspections, booked my next appointment, cashed me out. Her service was above and beyond. She embodies what great customer service is. She is a real asset to the AutoValue Hyundai team. It was worth the 100+kms I drove to go there. Great service, great prices! All with a smile on their face and will.leave one on yours too!

Jennifer Bailey

We were looking to upgrade our 2008 Santa Fe and was referred to Autovalue Hyundai. So glad we were! From the moment we walked through the door, staff really did treat us like family. Exceptional customer service without feeling a lot of the "high pressure sales" tactics you can experience with so many dealers. Yuri, Steve and Chase went above and beyond from start to finish, and were very patient in addressing and answering our many questions. Special shout out to Caroline - best detailer in the business! Thank you Autovalue Hyundai. We are thrilled with our 2021 Santa Fe Calligraphy Ultimate. We will be back in the future!

Priscilla Weaver

I recently replaced my 2009 Elantra with a new 2020 Elantra, and I’m very impressed with my new car. I was also very pleased with my old car as it was dependable for over 10 years, and I have many happy memories with it. During those 10 years, I have become part of the family at AutoValue Hyundai. I always feel welcomed and treated with respect at the Service Department. Tina and Jane are efficient, knowledgeable, and go the extra distance to help me. They’re wonderful. After test driving several other car brands, I bought my new car from David who took the time to get to know me, and make sure my car would be the right fit for me. Brad made the paperwork process so easy, it was like having coffee with a friend. AutoValue Hyundai is excellent in every way.

Isabella

David & Steve helped my family with their 2022 Hyundai Tucson purchase & we received fantastic service! They are both very friendly!! Highly recommend this place(:

Georgi Kasabov

It was our luck and pleasure to work with David. David was transparent, he addressed our needs and offered the best product that satisfied our needs. In addition to being incredibly knowledgeable, efficient and honest, David is patient and takes time to answer any questions. Everything was handled professionally. We certainly recommend David to anyone without any hesitations. Svetla & Georgi Kasabovi

navdeep singh

I bought my car from here and after two months I noticed a sound coming from engine area. I went to dealership.They explained everything about inspection process. They inspect the car. The sound was normal. They washed and cleaned my car and did not charged anything. All of the service representatives are very nice and polite.In my point of view, they have really good after sale servces.I recomend this dealership to everyone who are looking to buy new or used cars.

Bob Culig

The entire TEAM made my purchase extremely easy. Attention to detail was not over looked. Ray, Adam and the entire TEAM made the purchase of my new vehicle that much better! J Just had my first service appointment. This place GET'S IT! Great work with customer service second to none

Jocelyn Paradise

Most AMAZING expérience! Jane in service is a breath of fresh air, so kind, considerate and full of life! I highly reccommend Auto Hyundai for what ever you need! Most amazing service with the most amazing personalities Thank you again. I cannot say enough..Love this place!❤❤❤❤❤❤❤❤❤

Junior Vato

These guys are excellent I bought my first car from them along with my sister we were both supper happy! Very professional but at the same time they treat you like family and don’t try to push cars down your throat like some of the other dealerships I’ve been too. If your looking for a car it’s a great place to start go see (David Kaluba) he will take good care of you.

George Garner

We were very impressed with the excellent service we experienced from Chris and Steve.

Natalie Nayna

When I took my Tucson in for a routine transmission fluid flush on May 15 2018, I mentioned that my washer fluid was not coming out at all, and could they please take a look at it. After waiting well over an hour for the transmission job, I was told that they were now checking the washer fluid issue. About half an hour later I was informed that i needed a new washer fluid pump at the cost of $127.00 plus taxes (and I assume labour). I was told they would have to order one and that I would be called when it arrived. Long story short, I went home and my 17yr old son discovered that the hose connecting the spray nozzle to the pump had fallen off. He fixed it in 5 minutes.Words cannot describe how angry I felt! To be blatantly lied to! Clearly no one even looked at it! Now I am wondering if my transmission was even serviced? How would I know? This is sad because I was actually considering buying another vehicle from them, but now I have absolutely no trust in them at all. The whole situation is shameful, unbelievable, unprofessional and disgraceful! ( illegal too?) So much for highly qualified Hyundai service technicians; how about rip off artists and liars?

Ron Bryant

I was helped by Allen and Jayme when purchasing a vehicle. They both were very helpful, made the entire process easy to understand, and we all had a great rapport. It was my first time buying a new car and they helped in making it a fun and exciting experience.

Alicia Macara

I just bought my 2021 Hyundai Venue from AutoValue Hyundai and I am completely in love! Thank you Erin Smith and Steve Edwards for directing and assisting me through this exciting process. I look forward to seeing you both again soon!

Samantha Laskey

I had the pleasure of working with Erin to purchase my new 2019 Elantra! This was the first new car I have gotten so Erin and the staff helped me through the whole process of getting a new car, what to do and things to expect! It was a great experience working with Erin!

Barbara Coxon

February 05, 2018 SERVICE VISIT "Patient, thorough, and professional." - Hyundai Accent Their 6 commitment service promises for an exceptional experience were all met! Karen was my service representative in leading the Hyundai team. She was very attentive and thorough to my concerns and warranty obligations. The team was satisfied when I was content with diagnosis and issues addressed. It was a refreshing experience to visit the Niagara Falls Hyundai service team. Thanks again Karen. Grateful, Barbara

Alexa Balogh

I was so disappointed because my car kept breaking down,& I just traded In my old 014 Chevy Cruze to a beautiful white 019 Hyundai kona, I was really happy with the customer service and how helpful Jayme and Allen were. This is the best dealership I’ve been to ! I recommend buying a car from here. I love my new Hyundai!

jerico ray dizon

It's been a year since I first came to Autovalue Hyundai. It was just a standard oil change. I always feel welcomed and accomodated. My car is the 2nd Hyundai car in the family, but I got mine used (from a used car dealer). We love the car and it performs well. Tina my service advisor made sure that my car is in perfect condition. She will inform me of the maintenance that needs to be done and if there are parts that needs to be replaced. After few months I observed that my car is burning oil. I am aware that this could be a result of neglect from previous owner. I wanted to get it fixed and asked Tina on what can we do to fix the problem. After a few test and monitoring, my car's engine was replaced subjected to a recall. For me, it's a positive experience considering I did not buy my car from this dealer and yet they still helped and assisted me. Because of this, we have added another car in the family and it's also a Hyundai! I really appreciate their fast and good customer service which makes me keep coming back.

Gina Minutillo

Very happy about the sales service we received from Micael Speck! His soft sell approach was very much appreciated. We came to the dealership knowing what we wanted and happily purchased the 2019 KIA Soul EX. Michael also took the time to answer all our questions. Thanks Michael!

GiedriuS

So far not impressed, brought nearly new car for oil change which took 3+ hours, oil overfilled by close to a half liter which can be detrimental to the engine, whoever changed oil didn't bothered to return remaining oil until I asked, also ripped off rustproofing reminder sticker from the window. Despite bringing my own Castrol oil since I don't overly trust Quaker State total bill was 76cad. Which feels a bit excessive, but with the service quality like that it feels like total ripoff, not to mention customer service attitude. And that's after Licensed mechanic asking to take good care of his new car...

Bugga Jackson

Putchased a new Santa FE Sales rep Yuri Migunov very knowledgeable about Hyundai vechicles, particularly during the vehicle walk through to familiarize me with the vehicle components Overall it was a very pleasant experience from start to finish

Brett Ryckman

Colin and Dave K. were absolutely amazing! They helped me get the car I didn’t even know I wanted at a reasonable price and very low interest rate! 10/10 would recommend

Anald Mundure

Huge thanks to Chris, Chase and Yuri for a buying experience like no other. Chris was the most honest to God salesperson in car dealership history. My old salesperson was focused on the dollar and not my needs…anyhooo will seeing you again soon big shoots.

Brian Oakes

I am very happy with my new Hyundai Santa Cruz. Chris and Steve were awesome to work with. Thanks Guys.

PATRICK TREACY

We just bought a second hand Elantra with David Kaluba from this location and he was a pleasure to deal with. Price was fair and the car is in great condition, it was fully detailed and serviced before being handed over. All the staff we dealt with through the process were very easy to deal with and we would recommend them to anyone.

Kimberly Bosson

Everyone here was very helpful and knowledgable. I got my dream car and would refer anyone here for great deals and customer service.

Lisa Platts

We went looking for a vehicle on short notice and Chris was very courteous and knowledgeable. And we were able to make arrangements that same day.Steve was great to work with. Overall The great staff met our needs in no time and all. Thanks to this team for a great and easy experience

Fabiola Hernandez

The staff at the service centre are amazing and super helpful

Kim Barclay

There are people out there who can sell things without knowing anything about them. David M. is the exception to that. He knows a lot about cars, including the mechanics of them, and answered all of my questions. I highly recommend finding him if you visit this dealership. You won’t be disappointed. I am happy with my car and will return when it’s time for the next one.

Debra Sourwine

i recently purchased a new 2022 Elantra from Auto Value Hyundai. My salesman, Michael Speck, gave me excellent service and made sure I was familiar with the car and features before leaving with it. The whole experience was pleasant and all staff were friendly and eager to assist. i would highly recommend Auto Value Hyundai!

Nuccio Frumusa

The customer service that I received was one of best and knowledgeable of the vehicle I will highly recommend to family and friends regarding the treatment that I experienced

Shelley Sharron

"very unhappy customer " Purchased my car Sept-18 ,with a extened warranty plan . In July-19 I blew a tire on the 407 hwy at Jane St after serching my car I realized i did not have the wheel lock key, the 407 emergency vehicle employee serched my vehicle also without locating the key so called they number I had for the roadside assistance extra package i thought i purchased I was told It was told it was not valid after 3 calls i made ..twice i was disconnected....I was told by the 407 emergency I had to move vehicle he offered to call a tow truck for me ...the end result it cost me 720.00 to have my car towed back to my dealership (this was on a sunday) went in very upset and found out I did indeed have the extra valid package for roadside assistance...opps someone made a mistake!! But I can put in a claim for the max of 250 for my tow. For whos mistake?.. then they had the gull to try & charge me for the new rim wheel/lock set !! Im so done with Hyundai oh ya and I was informed by this dealership all Hyundai's dont have tire pressure warning systems. I dont understand that one, & was never informed that at time of purchase

Cruz Winfield

Spoke with Jason in parts to order me some rally armor n flaps for my 2022 elantra N and come in a day early.... He was great help and friendly ????????????

Mary Toma

Mike Salib was very helpful and he took the time to find the perfect car for me and was so easy to work with! I highly recommend him and will be coming back here for sure!

Diane Labbe

Erin my salesperson was excellent. Very satisfied with the service she provided and also Colin for all his help with the financing.

Nick Sanduleac

I just wanted to say thank you to Erin Smith for the great service she provided me while purchasing my first vehicle. She made the whole process enjoyable, stress free and provided me with all of the information I needed with options to help me make the best decision possible. It was a 10/10 experience and if anyone is looking to purchase a new vehicle, Erin is highly recommended.

Mike Tibollo

We had recently brought my Father and Mother in law to the dealership to look for a new vehicle. This would be our 7th family vehicle from this dealership. We were promptly greeted by the team of Ray Blais and Adam Young who quickly provided us options based on the needs presented by my in laws. The sales process was very smooth and considerate of the needs of the 2 older individuals that were purchasing the vehicle. Can't say enough about the efforts made by this team. These guys are very mindful, respectful and very attentive to detail. Thank you on behalf of Don and Roberta Polinski, Fort Erie

PW BB

Thank you the AutoValue Team, specially Steve and David. They both accommodated their time to help and to guide me during the purchasing process. The whole process was easy, short and even fun. I highly recommended this place to do business with. My new vehicle is exactly what I wanted. Thank you so much

Steve Coulson

My experience from the beginning was but excellent. Not being my first vehicle purchase in my 55yrs, this by far was the best experience. From David my sales associate to management to the young ladies in service who I was introduced to. Never had I ever been introduced to service before so that was different and extremely appreciated. Will love to recommend this experience to anyone that will listen. I will 100% recommend not only this dealership but the product as well.

Sarah Barnett

Excellent customer service! Jody always takes care of everything for me. I never have to worry because I know I'm in good hands!

Janak Patel

In that showroom i had very bad experiences. They cheated lots with people because i purchased used car from dealer DAVID in auto value naigara falls at that time i asked about if in the car there is any major problem or not but he told that trust me this is a great car and do not have any problem and than i buy car but than i realize it has a big issue with steering.. they all are just want to make a sell and earn money and do not think about the customers.

Lori Marchese

My experience at Auto Value Hyundai was absolutely the most positive and upmost comfortable experience. I was a bit nervous buying a new car for the first time in my life, but when my kids and I met Yuri, he made us feel at home. He was full of so much information about all vehicles and made us feel relaxed and never overwhelmed. He was so very patient and gave us what we needed. I never felt pushed into buying a vehicle… it just felt right…. We went for a test drive and instantly loved the Venue…. The price was affordable … lots of options available… it was a great deal!!!! I must say that Yuri is an awesome salesman … along with Steve in finance.. he also made the deal feel just right…. I applaud all the staff at Auto Value Hyundai for being so gracious and friendly!!!

jacob pimentel

Just purchased a 2018 Kona from them and couldn't be happier, everyone there was fantastic to speak to and deal with especially the salesman Chris who I highly recommend and the finance manager steve was also great to deal with, will definitely be returning for next car purchase!

Gaye Cortese

Terrific experience from start to finish and we are absolutely thrilled with our purchase from AutoValue Hyundai...we will be returning for sure!

Harmanpreet Kaur

Bought the new car from Hyundai, great service by Mr. David. He explained the several options we were looking at for our new car. David, Colin and Steve together make a great team. Great job guys!

Jennifer (Jenn)

I financed my vehicle from Autovalue Hyundai in 2017, brand new. Right off the bat, everyone there made me feel like family. They have always been so accommodating of my vehicle needs, and my schedule, when booking me in for service appointments. They are always understanding and make sure I have my vehicle returned to me promptly. Jody Weir has been fabulous in assisting me every time I've had a problem, and makes sure it is rectified in a timely fashion. I love Autovalue Hyundai.. And I will continue to recommend them to anyone and everyone looking to buy/lease/finance a new or pre-owned vehicle! Thank you Jody and the girls for all of your support and help! Five stars all around.

Lance Townsend

After having our car deemed a total loss due to an accident, we purchased a new Sonata at AutoValue Hyundai. The entire experience - from the first phone call to driving the car off the lot - was excellent! David and the rest of the sales team were very professional and a total pleasure to deal with. We are extremely happy with the new car and highly recommend AutoValue Hyundai for your next vehicle. Part of the decision to purchase from AutoValue also came from previous experiences with the service team; inparticular Tina, who always provided us with exemplary care and service with our previous vehicles. Need to add that this is the 2nd new vehicle purchased within a year due to losing the two previous Sonata's we had in accidents. Hopefully 3rd time is a charm here and no more losses due to accidents. ????

Melanie Franklin

I highly recommend purchasing a vehicle from Steve Edwards at AutoValue Hyundai. Buying a vehicle can be stressful and difficult but Steve made it easy and stress free with his friendly and professional manner. I am so happy driving my new Hyundai Tucson. Steve is awesome!

Joseph Rossi

Great dealership. I dealt with Michael and Colin they were very helpful and professional. Highly recommend visiting this store.

vahid afrasiabian

Amazing service and fast response specially Michae, if you want a great deal in no time i strongly recommend Michae. For your financial manager pick Steve he is very professional and actually care about you this dealership is beyond perfect they always give you unbelievable deals.

Gwen Flores

Bad experience, I asked Michael Speck for an estimate on a car I liked, he did not want to talk to me about numbers unless I was willing to buy the car, I told him I needed an estimate first because I was gonna look for other options and then compare what was best for me. He looked extremely upset about it but ended up giving me some numbers, when i asked if i could keep the sheet where he had written the numbers he said NO! I asked for the car's car fax and he did not give me it because he said he did not have a printer which was odd cause I would expect a dealer to have a printer. He was rude, awful awful experience.

Marc Ducharme

Never bought a Hyundai before. Michael helped us, he was very personable, friendly, and overall was great. He never pressured us, just shared all the information we needed and worked around my schedule without hesitation coming in on his day off for "delivery". The entire process of purchasing a vehicle was painless and actually enjoyable. Very quick turn around from the moment I chose a vehicle to delivery. I would definitely recommend this dealership to anyone. Will return in the future

Purpliest Purple

I bought a 2018 Hyundai Elantra GT and worked with Erin. She was unbelievably helpful in helping me decide my options and was really supportive about my indecisiveness. This was my first brand new car purchase and Erin made it an experience I will never forget. Thank you so much!!!

Kerri Cyr

AutoValue Hyundai always a great experience with friendly service. I’m from St Catharines and drive the extra bit to go to this dealership

Jennifer Beatty

What a great experience we had here with all the staff especially our sales person Erin. We never felt pressured or bullied. Very respectful and a safe environment during this pandemic.

noname noname

I was ready to buy the car since it is the closest location to pick the car, but the dishonest and pushy attitude made me walking away. I suggest everyone who is on a budget shopping to try other locations before this one. White color is …

lily vivacqua

I had a great experience with my purchase at AutoValue Hyundai. Chris was extremely helpful and made the buying experience great. Colin and Steve made closing the deal effortless.

Michael Commisso

i had such a wonderful experience at hyundai niagara falls. the people that work there are amazing especially Meghan, Brad, and Ralph. They got me a beautiful car that runs amazing. I have credit issues and they still worked around that and was able to get my car. the hyundai elentra is a sweet ride and anyone in the market pls go too hyundia niagara falls. Again thank you hyundia niagara falls.

Clare Bertulli

Thank you Chris, Steve, Chase and AutoValue team! I had a very pleasant experience buying my new car. They went out of their way to have me in my new car the very same day.

devon kocis@hotmail.com

Recently bought a used 2018 Tucson, was pushed to buy the tire warranty and now when I try to use it I am told my tires are to worn out. The issue is when I bought the car I asked for new tires instead of worn out ones. You think in buying a warranty for tires you would get new to slightly used tires right? Now when there is actual damage to my tires and I need to use the warranty I was pushed to buy, I am now told my tires are to worn out and will not honour the warranty I was pushed to buy. I feel completely ripped off and Autovalue Hyundai is trying to charge me $800+ The point of this review is to not be sold extras because this dealership will find a loophole or completely misinform you. I don’t recommend this dealership anymore, I had sent them customers and will not anymore.

Lindsey Matthews

I just bought a 2015 Elantra today from AutoValue Hyundai. I dealt with David. He was so very hopeful and put up with my indecisiveness haha. He answered all my questions and didn’t come off as pushing, as a lot of salesman can be. I also was introduced to Mark in finance, who helped and was successful at getting me the lowest rate possible for my budget. AutoValue has a very positive atmosphere. I am so happy with my decision to buy from them and would gladly recommend them to anyone I know buying a car. Thank you so much guys!!

Dave Lavallee

Chris Lortie and Steve Edwards were a pleasure to do business with no pressure and hassle free thank you again and keep up the great work guys you made buying a car enjoyable

Alyssa S

Just leased my first vehicle at AutoValue Hyundai! I got the 2021 Kona & the experience was very smooth sailing! David, Chase and Colin were the best! Very professional and nothing less than helpful through the entire thing! Thank you AutoValue!! :)

Salvador Capostagno

We're really enjoying our Santa Fe SUV; it handles great in all kinds of weather and is a pleasure to drive. Thanks and Seasons Greetings to Michael Salib and everyone and the dealership who assisted us.

Sarah

Paul was an excellent help in making me feel comfortable with my purchase and working with me to find the best value possible. He is very knowledgeable about the features of the different models and was willing to share his own experiences in owning a Hyundai as well. Didn’t feel pressured to buy and he made sure I was happy and confident with understanding all the details. Steve was awesome and worked hard with the bank to get me approved! Many thanks! He explained all the details of the warranty and I felt reassured I was making the right decision before signing. Thanks so much to both of you! I love my new Venue!

Terry Katrynuk

Tina you are truly amazing , the best customer service ever , every time I've gone in for my oil change or inspection you have treated me with the utmost respect and always a fantastic smile . I purchased my Hyundai and definitely will recommend AutoValue Hyundai to anyone looking to purchase a new or used vehicle . Thank you to the awesome mechanics for another job well done

Jennifer7 Gardiner7

Our experience at AutoValue was amazing. I highly recommend Michael Salib to take care of all your needs..First time every I let Michael know my budget he had me test driving a car in minutes. The car I drove just was not large enough for my family when I decided to drive the Palisade of course I loved it..Michael was so concerned that it was over my budget..I was very impressed by Michael how he cared for his clients. Financing with Colin Devantier was professional and done very quickly..Thanks to Michael and Colin for a great experience we really appreciate everything you both have done for us.. Thank you David and Jennifer

Michael Willey

Great car, great experience, Michael and Steve both helped me out and made sure I was comfortable and happy with my purchase. Strongly recommend.

Connie Engels

After dealing with Sales Manager Ray Blais and Salesperson David Kaluba, we are extremely happy with our purchase and the service we received. Our entire experience during this purchase was exceptional!! We highly recommend Autovalue Hyundai to anyone looking to purchase or lease a vehicle. I do not think there was one aspect of our experience that could have been improved upon. Thanks so much Ray and David!!!

Emma Kande

David and Steve were really kind and patience with my decision making. Answered all my questions and still helped with questions or concerns me even after I drove off the lot with my car. I really am happy with the car that I got a new Hyundai Elantra 2021!!

Paul Kowalik

100% very happy with my purchase. Good atmosphere of the dealership. They treat you like family. David and Brad really helped me out. I drove the car home the same day happy. I would recommend auto value to anyone looking for a car.

Mit Shah

Awesome service and staff is very helpful and co-operative. Everyone in this dealership is very nice and decent. They always understand problem and solve problem very efficiently and accurately.