Reviews of NAPA AUTOPRO - HOMETOWN AUTO (Tires)

Bruce MacKay

Hometown has consistently given us great service on our vehicle over the past decade. We used them back when they were a Midas location. Great service then, great service now. Staff is friendly and quick to offer shuttle service or vehicle pickup (with the current COVID-19 restrictions). Mechanics do the work right the first time. Last visit was a simple tie rod. Asked them to check brakes, steering and suspension. Invariably I end up spending less than I expected. Time before my last visit they had my car 2 hrs and told me it was covered by warranty from work I had them do several months previously. Would recommend them highly to family and friends.

kelly mckay

Disrespectful car broke down after it was supposedly fixed

Frances MacDonald

Ordered over the phone and they had exactly what I needed...pick up shortly after. Easy!

Great White North

Not really a repair shop, but a parts swapping place. My car needed a brake piston seated and pads put on. Before even looking at it, they said you have to buy a new caliper ($200) without even looking at it. Said they don't what the liability of servicing brakes! When I said I wanted to look at the caliper, I pointed out there was nothing wrong with the piston, just push back in and put the pads on (a 10 minute job), the owner immediately started lowering the car on the lift on top of me. I didn't have time to go somewhere else so paid the $350. I got home and looked and they didn't even replace the caliper bracket, which I paid for, just the caliper.

Jim Wood

Have had several different jobs done at this shop..friendly staff..honest..fair....open...quality work.

john rankin

Once again Nick and his team went above and beyond. Always great service with honesty and integrity. Thanks.

Wyatt Parr

Went to change Windshield wiper, they decided to do unauthorized work outside the scope of what was discussed, broke my windshield, heavily implied they would fix the damage they caused, then held my vehicle for ransom. Also asked them to look at the battery because it was draining faster than normal, they said it was fine. 1 hour after I got it back, the battery was dead, took it to a real autoshop and they fixed in half an hour. Runs perfectly after taking elsewhere. Napa Autopro probably didn't even look at it. I've talked to other auto mechanics (Reliable Automotive and Canadian Tire) and had said if Napa Autopro conformed to industry standard procedures (and common sense), this wouldn't have happened. Every other auto mechanic were shocked that someone would conduct business in this way. They never gave me the opportunity to give informed consent, apparently knowing that they would almost certainly do hundreds of dollars worth of damage for something they admitted I didn't need to get done. Very unprofessional, very rude, would never allow me to talk or ask questions, super shady. Just imagine an elementary school bully running an autoshop. Based on the way they acted, it seems like they do this quite a lot. Please be careful. They do not act ethically, they do not care about their customers. They operated in bad faith.

Rebecca Jobst

Been coming here for years for oil change and service. Can’t get a more efficient and friendly team…. ???????? to Nick and Shannon

Stan Hornett

Very best service in town

Bill Webb

I have referred many people to this establishment with confidence. I wouldn't think about taking my vehicles anywhere else.