Reviews of Lou's Automotive and Mechanical (Tires)

Jacob H

Great service!

Liz

Lou and the crew are amazing. Really impressed with the service and work. See you all at my next service!

GJJB 66

My wife’s been going to Lou’s for years before we were married because he’s genuine and trustworthy. I’m fairly handy with cars but won’t do everything myself. After we got married and I met Lou, I can vouch he’s definitely solid. I’ll bring anything to him I can’t do myself and when I’m too busy he’s now my go-to guy (I used to go to bigger chains for various reasons). He’s personally involved with each case, and it’s great to see a real local business thrive. They’re involved with the community as well. He benefits from regulars and word of mouth because they are good, yet he doesn’t want to expand... it’s nice to see a really well run shop that isn’t a franchised big box where you’re just a faceless number and they have a list of policies and costs for every little thing. If Lou says it’s a problem, then it is... he’ll also be up front and ask if you really want to spend big bucks on a car that may not be done having problems. Lou’s told me NOT to bother spending money on a car my son had because it was a lot and might not be done with issues, even though it meant nothing for him except just the initial cost of assessing it. Cars can be money pits, so you need a decent person as your mechanic!! As an aside: I feel for this trade because they’re expected to guess at what’s going on inside the car without actually opening it, and when folks spend money to find out what the problem is, they only want good news (of course!) -- remember the mechanic doesn’t break the car, but a good one will give you the real skinny even when the news is unfortunate... then they’re either making it solid again for you or have given you the facts so you can make a painful but proper decision. Jerry.

d b64

Always satisfied with Lou and team.

Laurence Jacques

Saved us from a big life or death situation a year ago. Not just good mechanics at this shop, warm and kind hearts all over the place.

justin casey

wow ..i didn't think that could be done...thank you

Karl Wierzbicki

Friendly, knowledgeable service, great prices.

Dave Pigeau

Had a safety done on my truck did some work on my own. Pretty honest fellow and great staff. I will have Lou take care of the rest of my fleet.

Kylie Rohner

I went to Lou's Automotive to get the A/C fixed in my car. They weren't able to fix it for me, but referred me to, and arranged for another shop to fix it. It was done in a timely and professional manner. Lou was very kind and took the time to accommodate my needs.

Oleksandr Tereshchuk

Did an oil and filter change on my diesel truck. The work was done in one hour and with a very short notice. Lou is a friendly man

Tausif Abrar Jashim

Lou automotive is undoubtedly one of the best and reliable places you can take your vehicle with your eyes closed.

Peter Parker

Best places the Sault. Hands down! Honest, capable, won't B.S you. Great business! Lou rocks!

Rob C

Great guys, honest quality work

David Johnston

Excellent service

Carole Richard

Stopped at Lou's for a low idling issue on our '86 Chevy g20, he took time in his busy schedule to address it in a friendly and professional way.

Richard Crook

Travelling and a long way from home. Lou fixed an alignment problem and got me back on the road.

Josh at The Barrel

They say an honest mechanic is as rare as an honest politician. But there's one in the downtown heart of the Soo. Highly recommended for fair and honest dealings and good work too.

Tausif Jashim

Mr Lou is one of the best in this town

Pam Martella

Great place honest and fair

William Hanes

Great work and they are honest

Yvon Fortin

Great service being with him a long time great mechanic

Marisa Bessegato

Awesome !!! Thanks guys !!! Thanks Lou !!!

Heidi Premo

Friendly, efficient, service and fair pricing!

Mike Ryan

Meh not bad

M Friesen

Very quick to get in. Great service. Friendly staff.

Olivia Pase

We took our vehicle to Lou's today for the first time based on the recommendation of a friend and were not disappointed! Everyone at the shop is extremely friendly and professional. They got our car fixed very quickly and for a great price! We always had trouble in the Soo finding a great shop but from now on we will go to Lou's Automotive!

Diane L

Brought in for brakes then inspection for 1...car didnt go in until 330 and didnt do brakes..only safety inspection...when i asked why he didnt do brakes seeing as i was from out of town he gave lame excuse as he forgot even tho i gave him the brakes to do he again had nothing to say but still charged full price for safety and told me to take vehicle elsewhere...very rude ignorant and not professional...will never go back ..willalso let everyone know how he treated me!!

Kathryn Huckson

Lou is a great mechanic, very fair, pleasant. One of the only places in town willing to work with Nationwide extended warranty - and made that process smooth and easy. Highly recommend.

Steve Whyte

Excellent service, very knowledgable!

Sean Houghton

Great service, professional. Fair prices, and honest.

Adrian Lawrence

What started out as an unexpected break down in Sault Ste Marie, ended up being one of my best visits to a repair shop yet. Lou and his team truly are great set of mechanics.

Wayne Scharfenberg

Has been my mechanic since I moved here in 2005. Fast, honest and I can get my vehicle in fairly quickly. There was a time that it needed a minor part replacement. Any other shop would have charged minimum of 1/2 hr labor. He stated it took him "less that a minute" and he only charged for the part. The last time I was there for a trip pre-check we found the only thing needed was basic maintenance of a serpentine belt replacement.

Tim Hodgkinson

We had a need to visit Lou's in an emergency capacity over tires. The entire staff was absolutely hard working, diligent and brought us in even though they were at capacity. Not only did they fix our tire issue they made arrangements for us in Thessalon for a follow up. The experience from start to finish reduced the stress of the situation greatly

Robert OConnor

Well they are nice enough and good enough .However they charge for everything they possibly can .Very expensive in my opinion

Raeanne Moore

We were in a real pickle driving across Canada and needed last minute service when our engine light went on. We ended up needing spark plugs and new coils. The guys at Lou’s were SO helpful and efficient and really helped us out so we could get on the road safely. Coming from Toronto it felt so nice to have such friendly service - we cannot recommend these guys enough for anything you need!

Wanda Burch

Tells u that u need one thing and it's even the part u need waste of time will never go.back and tell everyone I know not to go there if I would of told my friends where I was going to get work done they said they would of told me.to go elsewhere

Tom Bonell

Lou and his staff have always shown professionalism in our dealings. Lou is upfront and always advises on repairs required immediately, and what you may need to do down the road. They are genuinely concerned with the safety of their customers and families while driving their vehicles. I especially like the warranty you get with each job. Thanks again guys and gal, for a job well done