Here you will see all the reviews of real people who know the products of Boult Automotive Service (Tires) in the area of Penticton (Canada).
Nowadays the firm gets a rating of 4.5 stars out of 5 and this score has been calculated on 127 reviews.
As you can read, its rating is basically the highest, and it is based on a high number of feddbacks, so we may say that the score is quite credible. If there are many people who bothered to leave their review when they are happy with the service, it works.
You know that we don't usually stop to place feddbacks when they are good and we usually do it only if we've had a problem or incidence...
This Tires is classified in the category of Auto repair shop.
Horrible Place. I have to give one star to even write a review but they deserve no stars. I had my Jeep towed to Boult from Summerland because the fuel pump went and it would not start. Boult replaced part of the fuel pump with a new one and put back in the assembly and strainer from the old fuel pump that was 15 years old. I drove away and broke down the next day after paying $425 for a new fuel pump. Boult denied doing this and would not help me or stand behind there work. The owner was belligerent and said the F word on the phone when I called him on it. He said that the problem was not the fuel pump because he put a new one in and wanted me to have it towed back so he could have another look. Boult also left parts under the hood not connected. I had it towed to a Integra Tire in Summerland where they opened it up and had to replace the fuel pump with a brand new one and told me that a new pump was put in but they put in the old strainer with the new pump and it could not filter the gas sediment because it was old and clogged. After a lengthy negotiation Lordco did warranty the pump but said they do not sell the fuel pump separately but as an assembly with the 3 parts. So how did the old pieces get put back in with the new pump???? Luckily I found an honest mechanic at Integra Tire in Summerland who only charged me for his labour to take out the faulty pump and replace it with a brand new one with all three new parts!!! Be Aware Do not go there!!!!! The owners response below is absolutely not true. Boult never called me to help once!!! Boult told me that they would not pay for the tow and also tried to tell me that the problem was not the fuel pump. If they were honest and done a proper job I would not be writing this review! If they would of taken responsibility for there mistake would not have to write this review!!! At no time did they ever tell me to replace the sending unit it is just more lies!! I have a large budget which I never at anytime discussed with anyone, but I never took my Jeep back because they are liars and cannot be trusted to do the job you need!!!! I have since spoke to several people who have been ripped off by Boult Automotive!!! It was an awefull experience and I hope this review helps to expose this kind of dishonesty!!!
They took advantage of my spouse by performing 600 bucks worth of work with out any sort of authorization. He requested a safety and upon pickup is when they told him they did front and rear brakes. I’ve worked in dealerships for over a decade and can’t believe this shop still acts like it’s acceptable. Absolutely ridiculous that they considered that a reasonable policy. We live literally blocks from this shop and will never return or recommend them to our neighbours.
BOULT automotive is the place to bring your vehicle the service was great repair time was amazing and every question I annoyed them with was happily answered ! Thank you BOULT auto for looking after my truck ! I couldn’t have found a better place to get my vehicle fixed, I have brought the wife’s vehicle in for repairs knowing that I had no worries once the vehicle was in their hands !!!! BOULT AUTO is a 10 in my books ! THX AGAIN !!!!!!
I've braught a few vehicles here and have had great experiences. It's a mum and pop shop, has a personable atmosphere, and the price you pay for the service is outstanding. Everyone I've encountered there has been professional and polite. I would recommend this shop time and time again.
They are absolutely amazing we had somebody accidentally put diesel into our gasoline car late on a saturday evening and they were the only place in town that was open on a sunday, that was able to take us. And they were able to drain our gas tank and prevent us from having major damage done to our engine, for a reasonable price. Thank you guys so much for preventing us from a huge headache.
Although our tire was unrepairable, they helped us out on a Sunday afternoon when we needed info. Great people.
Fixed my issue with the air conditioner right away!! The only thing they could work on is being a bit more friendly. Front desk people are friendly, but the mechanics need to work on attitude. However, I'll take a grumpy mechanic that gets the job done over a friendly mechanic who is incompetent.
I really enjoyed dealing with all of them. They are knowledgeable, honest and lots of fun. The service was quick and they were able to solve an 'unsolvable' problem with ease. I highly recommend taking your vehicle to this group of genius mechanics (and they won't rip you off, lol).
This shop is great! The mechanic took the time out of what he was doing to look at my car and fixed it on the spot! I recommend this place if you're in Penticton and have car troubles. Legit
These guys are fair, friendly, and accommodating. They fixed my jeep and not once did they try to get me to fix something that they had "seen" on the original deep scan they did to diagnose my vehicle. This shop is family run and they guarantee their work and stand by their word(s). I have taken my jeep here twice in the past few years and never once did I feel I got ripped off. If you ever need your vehicle serviced I would definitely recommend this place ????
I was passing trough and had my car go into limp mode. Boult saw it as a priority to getting me back to the road asap. With honest assesment of my vehicle and a fair price I was out of there in a day. These people passionately loooove cars and know them inside out. Also, the cat is bipolar, careful.
They were incredibly friendly and helpful! I felt comfortable and had a great time talking with Sue while I was waiting. The team made it a smooth and painless process. ????????
It's very hard to find a good honest mechanic, but we found this mechanic really easy to deal with when our '97 GMC safari van was not starting properly. Allen found the issue so fast and at a reasonable price. Would recommend to anyone.
I love the customer service, great timing, they were able to fit me in the next day for my tire change an made sure I drove home safe for the next day, definitely ???? ill be back when I'm back in BC ????
Not able to assist me at this time. I needed work done to some older snowmobiles and this is an automotive shop. Oops my bad. Very helpful though got me pointed in the right direction as to who did this type of eork
When my son's car broke down Mike was very helpful. From the first call to check on availability, to updates and costs, right through to pick up, the service at Boult was above and beyond. And the end result was a smooth running, warrantied service! Thanks for the excellent service! Hanna & Jake
Boult always looks after us. We have multiple vehicles with our business and they are always accommodating and honest and do all they can to work in with our schedule and our budget
This team is hands down the best solution for all your vehicle mechanical needs - period. Don't waste your time going to any other shops. Seriously had trouble with some other big shops work and he fixed all their mistakes. Thank you so much for making my family vehicle safe again.
Had a broken water pump on the way to Naramata. These guys took us in quickly and fixed in just a few hours, and didn't charge us through the roof. Totally friendly service and a very cute cat that hangs around too.
I called in and the shop took me in right away, no appointment needed. They offered to drive me to an appointment and pick me up if needed. They were able to diagnose and give me a solid quote before the work was complete. They were done the work when the promised. No surprises. I enjoyed the respectful, warm service and we will be back.
Absolutely rcommend Boult Automotive Services to anyone needing anything done on their vehicles. Al and his team are fair, honest and reliable. They go out of their way to make sure you understand the work being performed and they stand behind the work they do. Won't be taking my vehicles anywhere else for serivice!
Very friendly, professional, and great quality work. I was looking for a new place to service our Mercedes and this is it. Mike and the team were great to deal with.
Highly recommended - I can't say enough good things about Boult. Was on a weekend trip with my girlfriend and the car broke down and we were stranded and they took us in after they were closed (they live upstairs from the shop). They went above and beyond to diagnose the problem for us, and even though they weren't able to fix it the problem (we needed a BMW-specific computer), they put us in touch with a shop nearby that could fix it for us. They also gave us an incredible deal for the labour they put in. Knowledgable, honest and kind. If you need a mechanic in Penticton, come here! Thanks again. - Derek.
They helped me identify some problems with my AC system aswell as did a hot oil flush. Great customer service and advise.
I was traveling through Penticton and my taillights weren't working. The fuse kept on Burning and they were not able to find the short. Still i was charged $102 for basically nothing. I get that it was .8 hr for labor charge but should be way less if you're not able to find the fault. Secondly the guy who tried driving my car to the service area almost smashed my car upfront as he couldn't get my car into the right gear and went forward rather than going backwards as he thought the car was in the right gear. The front end person was nice and helpful but that's all
Finally!!! I've found a mechanic!!! After almost 5 years of searching. This place is the best auto shop in the South Okanagan hands down. We got a flat early Sunday afternoon and called around to the few shop open on Sundays and they were able to fit us in right away. The owners are awesome and thanks to them my family got home safely. They went above and beyond to make our car safe and at a fraction of the price. Very knowledgeable and honest people which is rare nowadays.
Horrible Service, They were all pleasant when we took our vehicle to them with the cost being over $900.00 but after that it was downhill. We were told to get our piece of Sh**t out of their building or they would have it towed even after we were told it could stay there until the next business day. Woman there had the most disgusting manner Ive ever dealt with. We were told afterwards that these people were new owners.....too bad we never knew that or we would have NEVER gone there.
Super friendly and informative staff. I definitely 100% recommend them.
They charged a bit more than other places for out of province inspection but got me in immediately & were accommodating. Excellent front desk staff, good effort on covid control (again sorry about having to have my kids in tow...not ideal). That being said, inspection went fair (a heads up on a cabin filter replacement would've been nice) and I really like the overall professionalism of the shop...I prefer small shops to the dealerships any day!! I would recommend to others. Thank you.
Always helpful, friendly service. They have worked on my last 5 vehicles, I buy older vehicles and been very satisfied with their service.
I used this company for the first time and was extremely impressed with the work, professionalism and overall customer service. I needed a ride from my office back to their location and they sent a driver to pick me up, which was a real convenience for me. Everyone was very pleasant and I left feeling I had made the correct choice in choosing them. I definitely recommend them and will return to them for future work on my vehicle.
Our experience with Mike and the rest of the team at Boult Automative was excellent. They took good care of us, always kept us informed of next steps, and had a transparent approach. Despite some challenges our truck encountered, they …
Because someone gave the shop a bad review the owner wrote this. Completely unacceptable. You have no right to talk to any customer like that regardless of the review or how unsatisfied he was. What a great way to ruin your own company - letting emotions get in the way of business. sad! "Nice review. The time you spent wasting our time and expecting everyone to know who you are when you phone is exhausting. If I was here I would have asked you to find another shop as you are to much work and brain damage. You changed the color of your calipers 5 times, You took weeks to get your car here and pick up. Our staff is awesome but when you are dealing with the owner on a weekend before we open and expect me to jump, good luck. There is a reason i don't work here. Sue"
I needed a fair bit of work done to my car. Al, the head mechanic, knows what he is doing and didn't suggest any unnecessary repairs. He told me what needed to be done and what could wait until later, which I really appreciated.
I am very happy and relieved to have found a place that cares about good service and goes the extra mile to take care of my vehicle. I have found this a rare find these days, especially in the okanagan. Highly recommend.
Excellent Service! Fast, honest and great value! Mike will take great care of you!
Van broke down while on vacation. They went the extra mile to ensure the repair was done as quickly as possible. Very pleasant to deal with.
Unfortunately we didn’t have a good experience at Boult Automotive. We took a work vehicle in for a pre purchase inspection. There was a check engine light on prior to the inspection. The mechanics didn’t note the check engine light on their inspection sheet and didn’t investigate what the issue was. We had to ask them to check it again to see what the codes were. They checked it, cleared the codes and we drove away, only to have the check engine light come on again. We went back, they cleared the codes and we drove away with the check engine light coming on once again. This process took 2 1/2 hours. We took the truck to Skaha Ford and they put it on a reader, identified and fixed the problem in 10 minutes, free of charge. We won’t go back to Boult. By far the worst experience we’ve had with mechanics.
Added seat to our campervan. Great engineering skills! Very professional.
If I could give 10 stars I would. My family and I needed a propane tank repair for our motorhome, in the midst of a cross country trip and Boult was able to make the repair at 430pm and have it done by 530. And they didn't overcharge us knowing the situation we were in. So happy we were referred here, and I can see why. Thank you!!!!!
I am having quite some fun reading negative reviews and imagining those people. Anyone that goes there with a head on their shoulders will have the best experience. I am building a food truck and they have been taking care of it since I …
Difficult job to fix the Turbo on my Mazda that was well done and completed in a reasonable time.
Great service and really nice people! I was lucky they were open on a Sunday as I would have been stranded for a day in Penticton. They got to my car as soon as possible and got it running again even sooner
My experience with Mike and the rest of the guys was amazing, I couldn't have asked for a better experience. My car broke down on Friday at 1pm, I called not thinking my car was going to be able to get fixed for a couple of days, I felt …
Got my Subaru BRZ fixed on a Sunday so I can get home safely and on time. Reasonable price too. BTW, they have awesome project cars too.
Had a broken tail light on our drive through and they were nice enough to squeeze us in at the end of the night to fix it! Great service and friendly help
Good guys. More honest than many shops I have been to. Satisfied with the service, I am a repeat customer. Cheers!
I find this place extremely expensive.I had to change the battery in my VW I was charged $450 .......I even asked the mechanic if there is a mistake in billing? it is too much.... I believe they charge me so much because I am a women and I don't know much about cars. My first and last visit to this place.
Boult automotive will be getting my business in the future. I had bad engine troubles and needed to get my vehicle towed to them at very short notice. I thought I'd be without a vehicle for a week or so and they called me within 5 hours with completed job. Well done.
Incredibly nice people!!! Our check engine light came on when passing through Penticton on a road trip. They got us in right away, checked the code, explained what was wrong, and told us that we could make it home safely. Five minutes later, we were on the road again. They did not even charge us for this service.
I had a great experience with Boult Auto! Sue and Al recommended at great solution to a suspension problem with my Subaru and did the work on time for less than estimated. I'm very happy and would definitely recommend them.
We have a classic motorhome and sadly it failed just outside of Penticton. The kindness of 2 people who stopped got us going but hobbled. I called 5 shops that would not even look at it until one recommended Boult. They got us in on a very busy day, diagnosed the issue (carbuerator) and stayed until 7pm to get us running. I am so pleased this level of service still exists. I tried to leave a review on their page as well because Boult really did get us out of a jam! Now we can enjoy the last couple of days of camping! Sincerely, The Johnson Family.
Mike and Boult automotive are top notch. I had called several garages in the area for a quote and they were among the lowest price that I have received. What really sold me on this garage was their friendliness and professionalism, they …
Brought my car in for diagnosis as it recently died in traffic and would not restart. They were able to look at my car within a day and gave their honest opinion of the source of the problem. They contacted me to give the option to have them fix or fix myself, and let me know the price to repair. I chose to do the repair myself as it turned out to be a simple fix, and they were supportive of that decision with no hard feelings. I think they were generally pleasant to deal with and the fee was very reasonable. They did not pressure me to do work that wasn't required and did exactly what I had asked for, and nothing more. I would trust them to work on my car again and would recommend their service to anyone I know. Thanks!
CROOKS!!! did work that was never approved by me. Charged me 157.00 Claiming that they repositioned my skid plate. All they did was take it off, didnt even put it back on!! Took it back got attitude like no tomorrow. Argued with me making it seem like they did me a favour by saving me the 1000.00 that they were going to charge for an unnecessary replacement because that was their first guess!! They are a joke do yourself a favour and drive three blocks to any of the surrounding mechanics!! Hahaha you were informed from the started that all I wanted you to do was look at it. I told you I wouldnt have service but would be back before close. And DONT ACT LIKE YOU PUT IT ON BEFORE I HAD TO COME BACK!!
Been meaning to write a review for a while. Had these folks put a new engine in my old classic car last year. Main issue I had was the final bill being double than that initially quoted with little communication in between to that effect. Just a little watch out for, as hard to argue at the end when they have your car and not much else to do but pay the bill. As for the work done, car runs fine, but had a couple connection leaks where fluid lines not fully tightened.
Showed up (from outta town off the highway) unannounced with a mysterious sound on a long weekend Saturday. They stopped what they were doing, immediately came out to look, diagnosed the problem, and fixed it on the spot. They saved the day for us - BIG TIME! Highly recommended. Also there is a lovely orange cat. Thank you!
What a great experience! Everyone was remarkably friendly and helpful. They got us in quickly and kept us informed at every step of the way. Super professional and accommodating to my budget. Their no pressure approach was refreshing to say the least. I would 100% go back and recommend them.
it was a couple years ago but they charged me for work i hadnt approved over 1000$ it was a distributor i could have done my self and a fuel pump on a honda which any back yard mechanic blindfolded could have done in 2 hours or less i hope the owners read this
Same-day service, cheaper than a few other places in town and they even threw in a 30-point inspection for the car. I called in to get a quote on break shoes and 3 hours later, I was back home with new brakes. Thanks Mike for the great service and for getting this done so quick!
Friendly staff and great service! Everything has been dealt with speedily and with a reasonable price. I feel great about leaving my car in their hands.
These guys have the ABSOLUTE BEST customer service. Feels like a warm family business that truly cares about their customers. Client for life!
It's not often you come across an automotive repair garage that has a seasoned Mechanic and family run Business and knowledgeable staff.My veh was fixed on an emergency Repair that had to be done that day .the Company was able to get me in …
Do not use this car service the worst customer service and car service I ever received and they double charge compared to other places The front desk lady she’s so rude she’s doesn’t know how to treat clients
I have used Bolt Automotive numerous times in the past. They are my "go to" source for all my mechanical requirements. They are skilled, fair, honest, and simply wonderful to deal with. Based on my experience, I have no hesitation in recommending them . It's nice to support a family run, local business who appreciates their customers by providing quality , honest, skilled service everytime, and stand behind their work as proof.
They were great to work with when they were working on your vehicle fair prices and honesty was really nice to see
This shop has done many repairs on multiple vehicles for us for over 10 yrs now. It is difficult if not impossible these days to find a shop that has better hours of operation and service delivery. Honest work is covered by an honest …
Very experienced, Fair price, and Honest. I have a 1984 Mazda RX7 I bought as a project car. It has been sitting since 1999 and it was parked because it got harder and harder to start (last owner said apex seals were gone) if that was true engine would need a full rebuild. It took Al no time at all to find the main problem (wasn't turning over). They fixed the starting problem and also found a bad fuel pump, now its running good and starts right up. Huge Thanks to Al
We blew a bearing on our delivery truck around 1pm, and Boult had us in the bay being worked on by 2pm. They give priority to commercial jobs, and helped us get back on the road quickly, and for a reasonable rate. We couldn’t be happier with how fast we were helped and sent on our way. The pleasant conversation with Sue in the cozy little front office while we waited was a bonus as well. Thanks to Al, the mechanic and everyone else that helped us get on the road again.
Coulton the mechanic wss awsum. The front desk girl friendly and knowledgeable.. everythings great as long as the owner does not get involved or answer the phone. Shes the reason im giving second thoughts to returning. Shes rude and obtuse.
I am impressed with the prompt and professional manner in which my Honda Odyssey was repaired. I was explained exactly what they were going to do. They charged me less than the book rate and phoned me afterward to ensure that everything was ok. I will definitely return.
I really appreciated the fast service that Mike and the team provided. I was short on time and they were able to fix my problem and get me on the road quickly. I would recommend them to anybody who needs mechanical work done.
I come here for all my propane inspections for my companys vehicles. Al and the team give great service and are incredibly honest. Prices are fair as well!
Very Friendly environment. It's run by a family and they welcomed mine. Honest and decent mechanic work and their customer service skills is top notch. They are very accommodating-- even open on Saturdays and Sundays. Would highly recommend their services.
I had a terrible experience today at this location. After driving on the highway a check engine light came on. I have a scanner so I am able to see the code, I know that the code is related to the turbo. I wanted to make sure that nothing was falling apart before continuing the last leg of my journey. I had first gone to a great Canadian oil change location and was told they didn't have the tools to help me. He then pointed me in the direction of your shop. I pulled in very close to closing (which I was aware of). As to not take up too much of the mechanics time I asked if the man had a second to look at my car because the check engine light was throwing a turbo code (I have my own scanner). He agreed went back into the shop for his scanner and came back out. He then said to me "you people and your internet phones and shook his head at me" I was taken aback because of the tone of his voice. I then explained to him that I have a scanner so I know what the code is for. The code can be caused by many things and all I wanted him to do was make sure I could make it home safe. (it would lose power randomly and then very quickly get it again). The man then said to me in a very disgusted condescending tone "You seem to have this all figured out now don't you? I am not sure what you want from me...?" I responded with exactly what I had originally said when I walked into his shop that all I needed was for him to make sure that I would make it safe to Kelowna. He looked at me with a disgusted look on his face and told me that he could not tell the future. He then walked away from me without another word. I can't help but feel as if this man treated me the way he did because I am a woman. I was raised by a father who was a mechanic and raced his own classic car. He gave me the scanner to make sure that I did not get screwed around by mechanics like the man you have at your location. Today was the first time I felt truly thankful for the morals and integrity my father and his mechanic buddies taught me. I am very disappointed that there are still humans in society today that feel as if it is okay to talk to another human being (regardless of gender) in the way that he did today.I will never recommend this location to anyone, in fact I will be sure to tell anyone who asks not to bring their car to this location. Your business advertises Integrity and as a human being with many years of education I know what integrity means and I would advise this establishment to look at the definition again and go over it with their employees. (e.g. the state of being whole and undivided., and/or., the quality of being honest and having strong moral principles; moral uprightness.) Today I feel that your location failed to uphold any kind of integrity.
We called them in desperation to repair our vehicle before a trip. They got us in right away and worked really hard to source parts. They went above and beyond to help us. When we returned they called to follow up and make sure we didn't have problems on our trip.
Boult Automotive saved our Anniversary trip, they are amazing, honest and very helpful. The only place that took pity on us and would help. The owners are amazing!!
I was in a real bind over the long weekend as my 2002 Jeep Grand Cherokee started making really loud sounds and I needed to drive back to Vancouver that day. Most places were closed but luckily Boult Automotive was open and more than willing to help. They were super nice and professional. Being a woman, I'm weary of being ripped off but they didn't rip me off at all! very fair pricing. I would recommend them to anyone in the Penticton area!
The best most honest place I've ever dealt with You have a problem with a vehicle then bring it to Boult Automotive Thanks Thanks Thanks
We brought our SUV in for an out of province inspection and they got us in the next day! Minus the confusion on the phone about our appointment time the customer service was great, service was quick and they had set up good social distancing protocols. I would recommend!
Always been happy with the service and they have always been honest and fair with prices. June 19,2021 Checked out my ‘new’1995 F-150 for me.Fitted me into a busy …
Very honest and to the point. They have earned my trust. Repaired my MERCEDES Sprinter air conditioning very fast. Only half hour of labor. Had a slow leak. Will definately be my go to repair man for Penticton. Very satisfied.
Awhile ago I asked for advice on getting an out of province inspection. Someone actually gave me advice on a place to take my 94 Toyota Hilux. It was ‘Boult Automotive Service’... THANK YOU! Allen and Sue took great care of us. Honest inspection, only confirming things I knew needed work on my Jeep and Toyota. Cheers Off Roaders! Hope to see you all right side up! Stay safe... Thx Boult!
Brought my van there to get the rear brakes changed for convenience and to be quick. They ended up taking as long as I would have with a car jack and told me 1 hour and took 2 hours. Also, most expensive hourly rate I've ever seen.
Getting my winter tires changed over to summer ones with social distancing in mind. Reduced service outside (reduced fees too!) I stayed in my car to keep us all safe. Odd feeling when sides of car are jacked up to change them over one @ a time. Sue & Al from Boult Automotive Service in Penticton were awesome! I appreciate honest hard working small businesses, I'll be back, worth going a little out if the way for!????
These guys are very accommodating and have always pulled through for me when I have a car emergency. They are a very knowledgeable and honest local family run business with affordable prices. They have always gone above and beyond for me and my family and I highly recommend using them for your car needs. These guys really know cars!
On a road trip from Ontario going cross country. Ended up in Penticton BC needing both front wheel bearings replaced. Called first thing in the morning, they took me right in and had me on the road again before 5pm same day! Staff couldn't have been nicer or more helpful. Price was same as it would have been with my "regular guy" at home. Highly recommend.
Boult really came to our rescue when we had motor home trouble while on holidays. They took our after hours call and had us back on the road the next afternoon and they followed up to make sure all was well. Highly recommend them.