I would give it negative ratings if i could!!
GO SOMEWHERE ELSE, DON'T MAKE THE SAME MISTAKE I DID.
I am a retired licensed automotive 310S mechanic and also worked as a service advisor in 2 different dealerships before going into heavy equipment. I normally perform the repairs on my own vehicles including my wifes', however due to no longer being in the automotive trade and seeing as it was a SIMPLE TIRE REPAIR that I used to teach my COOP STUDENTS I didn't think there was any harm in getting it fixed at a generic tire chain. It shocked me extremely that it took my wife 5, that's right you read that right, FIVE FIVE FIVE trips to get the issue sorted out. Everything that could possibly go wrong in a service appointment happened.
I knew from being in the trade that I would run into lazy mechanics that would not perform the work properly. I thought to myself this is Tirecraft, it would seem as if they have been around long enough to know what they are doing. First off I myself MARKED where the hole was, and prior to being taken to the shop I stripped OFF the wheel weights to make sure that the technician would then realize DING LIGHTBULB this tire needs to be rebalanced (as they should at every tire repair as per guidelines). However when my WIFE(who has no knowledge in vehicle repair) went to go pick up the tire she asked if the tire was balanced and the gentleman at the front counter then replied with (bullspit)"oh they don't need to be rebalanced after a repair". My wife then called me to tell me that which then made me furious that a TECHNICIAN would allow to a wheel to leave his shop with 00000000 ZERO weights on it (clearly a lack of ATTENTION to detail). I then had to call where i then got the same excuse from Lester, trying to give me excuses that might sadly work on unsuspecting customers. My wife then returned and they balanced the tire after I told my wife to take a picture of the machine that confirmed the tire was good to go.
Fast forward later on in the day when we both return home and i inspect the tire....hmm thats funny, it left my storage rack in the garage as a RIGHT HAND PASSENGER tire... came back as a LEFT HAND DRIVER TIRE.... who needs 3 driver side tires? DOH guess what, another return to the store. BUT not before i remove the CURRENT weights. My wife then gave me the BILL/WORK ORDER to which it clearly states "RH PASS tire". Yet another LACK OF ATTENTION from the technician, or LAZY.
Fast forward to the next day, to which my wife came home with the tire (now 5 times she has made this trip of dropping the tire off and picking it back up) only to realize that they finally installed the tire on the right way, however the wheel weight WAS IN THE EXACT SAME POSITION as yesterday. ABSOLUTELY not possible if the tire is not in the same position it was in yesterday. Best of all, my wife who doesn't work on vehicles for a living, had to give the service advisor a lesson on directional tires !! Completely unacceptable! The sidewall of SOME tires clearly indicate which direction a tire is supposed to rotate in order to properly evacuate the water out of the tread/sipes.
-Is this who you really want working on your vehicle ?
-How many customers out there with unbalanced tires spinning the wrong way?
-What happens to the water evacuation design when the tire is going the opposite way? you guys are a reputable tire shop and should be able to answer these questions for everyone to see.
I now have to make a SIXTH trip myself to get this repaired and take time out of my day JUST to fix what you guys were supposed to do in ONE try. SHODDY work like this is the reason I became a mechanic as it is very hard to find TRUST. How do i know the patch was performed properly?
Just for reference, I used to be able to teach a COOP kid how to properly repair a tire within a day. Mark the inside of the tire with "IN" so you know which side it goes on. REMOVE all wheel weights before even putting rim and tire on the machine.and ALWAYS rebalance a tire anytime it gets taken off the rim.