On Tuesday August 11 2020, we had a disappointing incident at the Mr Tire outlet in Westville NS. After having a set of new tires installed we left the business. Having returned about half way back to New Glasgow a grinding in the front wheel assembly started, followed by a indicator that the Stabili/ABS system needed service. Being closer to our service center we continued directly there to have an in excess of $400 service done in which was found, that the sensor had been struck, likely an accidental thing, the sensor is integral with the wheel bearing which necessitated the wheel bearing be changed. After the repair I returned to Mr Tire to present my case, the tech said he would contact the owner and took my number. Less than 15 min later I received a phone call that the owner said the bearing was a wearing part and they wouldn't be paying for it. I tried to explain to whomever I was taking to that the bearing hadn’t failed it was changed due to the sensor being struck, I explained that there was no apparent issues prior to arriving at the tire shop, he dismissed my concern saying it was just a coincidence.
We have been faithful customers with Mr Tire for close to, if not more than 20 years, having both purchased tires there and giving them the Michelin test tire business. We have had nothing but good things to say about them. It was very disappointing that the owner and/or tech never took the time to look at the thousands of dollars of business and length of time we have been supporting them. I had hoped that it would have been taken into consideration to at least make an offer to assist in the repair or perhaps offer some condolences on such an expensive repair. We got nothing but the feeling that they assumed we were trying to rip them off for a repair. Instead We find ourselves in the position of sharing our dissatisfaction and to warn others of what they may expect from this local business.