Reviews of North Shore Off-Road Centre Inc (Tires)

Zheng C.

Nothing to say,

Trevor Richardson

quick and easy and honest service. Joey was able to help answer my quick questions and have me on my way. probably will be back for future business

David Bordeleau

I ordered an OVS awning through their website which was on sale, I thought I was getting a good deal. They contacted me days later to tell me the part number was discontinued and the new part replacing it was pricier, essentially negating the sale price. I went with it not knowing better. When I received the awning, it clearly shows on the box the original part number, on top of that, the final price came up higher than I can get it on amazon from the manufacturer. So don't believe any sales they have, just figure you'll pay the full price if not more.

Richard Tang

I purchased an exhaust system from these guys that came with a million mile warranty. 20 years later and it started to rust through. NSOR came through and helped me meet the warranty requirements with no hesitation. Just one more reason to shop local. I've always found their customer service to be top notch. They never hesitate to give me a price in person or over the phone. I've never been on hold for more than 5 minutes unlike another firm in Langley.

george henry

Always can get what ya want....at a price. Lol!

Tony Simon

Great service. Showed up with a small problem (big to me) and the staff to time to look at it, and provide a remedy for free. Highly recommended! Thanks,

dave summer

I bought larger tires for my truck to look good but unfortunately for me the new tires rubbed the mud flaps/wheel wells in the front. I emailed NSOR thru their website and heard back the same day from store manager Tyler. After another email or two I got a call the next day from service advisor Rich about a cancellation they had and to bring my truck down for a look if I could. Arriving onsite, I was professionally greeted by the counter guys and met with technician Angelo. He expertly explained the options to me, no pressure, no up-selling and offered to bring it right in and get to work on it. Within 2.5-3 hours he had masterfully trimmed the areas, cleaned them up and re-sealed it all, with everything still looking great. He tested it and it was perfect, no more evil rubbing noise and damaging the expensive truck or tires. I work in the (Trades) service industry and often deal with many others in the industry also. I’m hard-pressed to think of a better (service) experience I’ve had from start to finish if I ever had. These guys were fair, honest and are total pros. I’ll definitely be back there anytime my truck needs work, thanks guys????????. Trinity PHG

Eraj Liyanage

Good overall experience and straight forward. Pleasure dealing with Joey.

Hengchang Tang

Will never shop here again, higher price and will not honour their mistakes. Advertising a very low price, after my payment is charged, they just email me to ask more. They do not even mention the mistake and apologize, just ask for the full price ????????

hansen3045

When I walk into NSOR, it isn't just "another shopping experience". The service I get from both Tyller & Shane makes the 40 min drive worth it. Tyllers honesty and advise is invaluable as he has helped me build my Jeep into an awesome machine. The gang there has helped me make educated desisions on what it is I need, based on what it is I want my Jeep to be capable of doing. I won't go anywhere else!

Max Meyer

Rob and Rich are very helpful, friendly, and knowledgable. They have the experience to steer you in the right direction, even if you're not 100% sure what your goals are, or what your options are.

Cillema Productions Inc.

We brought our Tacoma into North Shore as it was sagging a bit in the backend. They were super honest and transparent about what needed to be done. Angelo who was the one working on it, went above and beyond and listened to all of our concerns regarding our truck. It's driving so well now it feels brand new again. We will definitely be going back to them in the future when we need more work and upgrades.

Sepp Sonntag

I was exited to have found an off-road shop for all my Jeep Wrangler needs. Unfortunately zone-off-road turned out to be a poor choice. On their recommendation I bought the IPF Headlight conversion kit. Easy installation but they stopped working after three months. After calling them and telling them about the problem, they acknowledged that they knew about the issues with the kit, but didn't bother to tell me when I bought it and also had no solution to the error. Nor were they willing to replace anything even though it's still under warranty. I also bought 5 expensive new wheels and tires. They also installed them. But first they forgot to put in the tire pressure sensor in one tire and then missed to balance the tires properly. After confronting them, I also just got denial and I decided to get the tires fixed elsewhere. Handle with care. Rather order your parts online somewhere else.

Siak Psi

A great selection, good advice an knowledgeable service. Can't wait to make more money so I can come here and spend it!

Travis Marko

I ordered a 3.5 inch Trail Master lift kit, a Rubicon Express front track bar and a JKS rear track bar for my 96 ZJ, I dealt with Al, he was a huge a help, got me the pieces I ordered in the time frame we discussed at the lowest price I found. When I need something else I will call NSOR again.

Om Discount

They know what they're doing

Asmatullah Karimi

Never been there

Greg Goss

Excellent service. First started shopping here in 1985.

James Wren

There's no where else I'd rather take my truck! The staff were super helpful and went above and beyond to help get me what I wanted. Seriously can't recommend this place enough

Biking Around

If you want some really basic accessories for your Wrangler, and you don't care about price, you'll probably be happy enough going here. If you need to order parts though you'll likely do better anywhere else. I waited two months for a tie rod that was listed as being in stock and then Noah explained that they don't really keep stock, have no control over shipping, and have to wait until they have a big enough order to even send it out. If you need work done you'd honestly do better at a Mr Lube or a Kal Tire let alone a normal auto shop. I spent $1500 having new drive shafts installed in my 1991 Land Cruiser, and Tom seemed to know what he was talking about, but when I went back right after the job was done to ask why my radius arms might be rubbing against my tie rod, Tom had absolutely no idea even though he owns a similar Cruiser. I then asked the senior tech, Angelo, because his name was on my work order, and I showed him the photo, but he just shrugged, declined to look at my truck which was right outside, and told me metal rubbing on metal was normal for Toyotas. I tried asking another CSR and they looked at my truck and said my radius arm bushings were shot .. they went to order me a stock set which would have ruined my caster, and then another customer tapped me on the back and explained it's a really simple common problem with three levels of fix: drop brackets for the back of the radius arms, different aftermarket radius arms, or for more money but way more sweet, a 3-link setup. These are retail solutions to a common problem on a common truck and literally no one at NSOR had one sweet clue but they would have gladly ordered parts and done work that would have made things even worse.

Annette Cervo

WE ARE THRILLED WITH NORTH SHORE OFFROAD ???? Great service, nice & knowledgeable staff. Good prices. ALL of which is more than I can say about Four Wheel Parts of Langley ????

Wayne Campbell

Awesome work

Danial Khazaeli

Good customer services and highly knowledgeable stuff.

Vineyard Choy

Great Service. I had them press on a rear axle bearing. It was done timely and for a great price.

Dan Rawdgers

Best service ever these guys are knowledgeable about their parts and never try to push stuff you don't need. If all these jokers writing reviews don't want to deal with humans buy from their online shop. Sounds like stocks in canesten are going up.

LifeguardBellamy

For Jeep and off-road enthusiasts, or just posers who like big trucks. This will be a one-stop shop. If they don't have something in stock it can be brought in. I received excellent service and was able to walk away with everything I needed. Now I just need to find more money to buy all those sweet Jeep upgrades and accessories!

jordan mackay

Great experince dealing with them. Always answered any questions i had before ordereing.

Ron Aloni

I had a good experience

River Hanson

Bought a new soft top for my Jeep. Well they scratched my door and just slapped paint on it that ran down the door. So I'm driving away and I hear a flapping sound. There was NO Velcro on any of the removable windows. Yes a factory defect but they installed them anyway and said nothing to me. But as I'm driving I feel my steering was not right. While lowering my Jeep off their lift they bent my sway bar in the opposite direction. So I bought a new bikini top instead. It leaks and is now coming off the frame. Worst service ever, Also their shop is a mess. Dirty and disorganised and that tells all.

Dawn Campbell

Amazing service from Edmonton right across to North Vancouver locations. The amount of time and work the wonderful people at North Shore Off Road provided us today was unbeatable. A special shout out to Lina for pulling it all together from start to finish. And Yasu and the guys at the North Vancouver location for making sure we had our product ready for pick up way sooner than expected. The kindest people and best service!!!

Thomas Berger

Their website is slow and usually not current with product availability, but the service received via Facebook Messenger was stellar. Ordered a winch and compressor shipped to Kelowna and it was here the next day! Competitive pricing, great service - thanks!

Tom

joey is the best.

Charles Sutton

Great help and prompt service

Abby Pang

Excellent Service!!! My friend recommended this place. He told me this place does a great job with getting jeep accessories and were very helpful. I dealt with Alan and he did an amazing job. I don't know anything about jeeps, I wanted to order some gifts/accessories for my husband, and he was really helpful with guiding me through and discussing with me, the best products for jeeps. When my package got lost, he tracked it down and followed-up with me to make sure that I got it. This is going over and above excellent service. I highly recommend this place!!

Courtney Hornseth

Yea ... these guys are great !!! Hands down best 4Wd shop around !!!!

Pinky Dee

amazing staff, very helpful!

Film it Vancouver

After comparing prices, you’re better off getting what you’re looking for online. And that’s expected for any business because they have to make money.. most people are fine with that considering they get the product the same day and they get all their questions answered up front. And they do seem really knowledgeable, so it’s cool to go check out their products in store and ask about them. After that though.. you’re better off looking up what you found online, you’ll see a sizeable difference in price. You might argue that by using the store you’d get a professional install.. well after seeing one first hand.. professional isn’t quite how I would describe it. Just my opinion. Some other reviews seem pretty positive, personally I’m not dropping my truck off there.

Ashley Apok

Confusing experience trying to purchase a sale item off website. Went to shop and clerk had trouble finding sale price and assured me that the item was sold as a pair(LED headlights) at the listed sale price and that they had to be brought in from the warehouse. Went to pick up today and was presented with only one headlight and told that the price was for one light only. Manager said he would do me a solid and give me the pair of lights for the sale price- sweet. They agreed that there was no mention of being a single item on website and that it was their mistake for telling me it was a pair. Clerk handed me the invoice and it was for two lights at sale price(twice what I was prepared to pay initially). Got my money refunded and left dissatisfied.

Joe Willows

Popped in today as a newcomer to Canada, based on the good reviews on here. Being a complete newbie to owning a 4x4, Amanda was very helpful and happy to help me out with both advice and recommendations or products, local social groups and more. Nice to find a 'go to' business on first try!

Colin Richardson

I was charged 5 hrs labour to install ball joints. I was told it would be 2hrs labour to install. Not my fault that your mechanic takes 5 hrs for a 2hr job, regardless if they are rusty or not. You should expect they will be difficult to get out when quoting. Complete rip off and bad business practice.

T-H Community Transport

Had 3 bad purchase experiences and while trying to get feed back on a fb group an employees friend threatened to knock my teeth out and sent me a picture of himself holding an SKS rifle stating hes tylers friend and does a lot of business with nsor and deleted my posts. His friends then messaged me unprevoked to remind me he had people to come after me with. I was very confused because although I had been having bad service all but 2 of the posts supported nsor. I do not know tyler or his violent friend in any way and have never met them but thanks to them I will never waste a dollar at this thuggish supplier. Their below response of the part was not ordered is outright untrue and goes to show the length they will go to. How sad.

Trev H (Terv)

Rude service counter. Charged more than the original quoted price. Claimed truck went for alignment but was way out of alignment when checked by another third party. Will not return.

Cooper Quinn

Big thanks to Rob and Dave! Love supporting local businesses, especially when they're as helpful as the NSOR crew.

Robert Jordan

Great service, they came in under their quoted price and the mechanic came out and talked through some of the things he'd recommend.

Andrew Ellerman

I have a 2003 4Runner and got Bilstein 5100 adjustable shocks installed from them. This was about a year ago. The staff wasn't terrible to deal with, little stand offish but not terrible. I wanted my truck to sit level which is what I advised them and from research requested they put the shocks on the second notch. When I picked the truck up the front was way higher than the back and had very noticeable reverse rake. I called and complained, they were ok but advised it would be 2 hours labour to put it down to the first notch. This irritated me and I recently took it else where (Alternative Auto in Port Kells) who advised it was put on the second notch from the top (4 notches, meaning that North Shore Off Road place this on the 3rd notch not the 2nd notch - amateur mistake). The install has been fine, no issues besides this rather key one. Overall, I will absolutely never take a vehicle to them again and although they aren't terrible, there is a whole lot better places to take your vehicle for work. Look elsewhere for your work, just not worth the headache and sub satisfactory customer service and workmanship.

Scott Mant

Quick and easy , ordered parts, 2 days later got a call to pick up.

Angela Maki

I purchased a 4'' bds lift kit as well as replacement fox 2.0 shocks for my 2014 ram through North shore a few months ago (April 2018). All in all, they were alright to deal with upon ordering and I did get my kit and shocks very quickly. The kit and shocks were installed, and everything seemed fine. A few weeks later my shocks began to make a loud clunking sound. The shocks were removed, and we found that the metal sleeves that push into the ends of the shock for the shock mount bolts were much too big. Furthermore, creating the noise. The shocks only came with one size of sleeves so those are the ones that were installed. Keep in mind, I decided to go with BDS because of their fantastic reviews on resolving warranty issues and customer service. Thinking this would be no issue, I contacted North shore off-road both through email and phone calls expecting to get a smaller size or hoping they would offer another solution. The customer service rep implied that I didn’t know what I was talking about and tried to explain to me how the shock bushings went together and what they were for, which I didn’t appreciate. He asked me to measure the bolts and sleeves as well as check to make sure the shocks weren’t blown and leaking (they were not) but still, I got him all the info he requested but he then proceeded to ignore my emails. Nothing was done, no solution was offered. Months later after no luck finding smaller replacement sleeves from any other companies, we tried again to contact them to see if they would help. No solution was offered. Finally, we contacted Fox racing directly, no response was given. At the end of February 2019, I found a local off-road parts dealer (BCM customs of Grande Prairie, AB) that had a bunch of spare metal bushing sleeves in stock. They gave me four of the correct size sleeves at no charge and were 100x easier to deal with. The clunking sound was completely gone the day after installation of the correct sleeve size. I will most likely never purchase anything for my builds again from North Shore off-road because of this. The overall turnaround time to replace four little shock sleeves was 8 months, And it would have been longer if I wouldn’t have gone out of my way to find the correct parts.

Jono Danieli

Excellent service with expert advice - everything I needed was taken care of AND they trimmed my bumper so my new rubber would fit! Outstanding.

Alex Skrepnik

They were really helpful when setting up my FJ Cruiser.

Robert Hawk

I've been going to North Shore Off Road (NSOR) for a few years regarding building my Jeep for off roading. I find the staff super helpful and very professional. I would recommend the crew at NSOR for any Jeep or Toyota Truck build project, as well as an excellent selection of off road equipment.

Eric Watsons Adventures

My happy place

Jeff Fujioka

Very knowledgeable of vehicle accessories..

Will Emery

have bought a ton from these guys over the last 10yrs

C

Condescending sales people. Can’t really get past that.

Phil Tarrant

Phil Tarrant ......The langley store ,treated me great. had my parts l needed. they all so so me great knowledge ,in there parts. They also order parts that l needed................Thanks for every thing

Pablo Pieraccini

Went in to get a Cargo cage installed and after spending over 1500dollars and all day waiting instead of 3 hours originally quoted because they couldn’t figure out how to reconnect my limb risers back. I guess if there’s no instructions they can’t do it. Took me 10 min to drill two holes and put the cables up. Not going back as much as people recommend these guys.

Cole Bjarnason

Awesome store, awesome service. I just got my jeep a few months ago, and was told by my dad to check this place out for any off-roading parts and accessories. I'd been on their website numerous times and finnally decided to go check it out. After a quick browse of the place I was asked if I needed help with anything. I end up getting a killer 50" led light bar to keep my wheeling adventures going late into the night. Alan was very helpful to me as I wasn't exactly sure what I was looking for. He ran me through some options and helped me find a good quality budget friendly one. I dropped my jeep off a few days later and picked it up that evening for a quick test run up an FSR in squamish. I'm absolutely pleased with the quality of the light and the professional instalation. Big shout out to Alan for all of his help and the crew in the back who put it in for me. I love it, will deffinately be back again, and highly recommend this place. Also to my surprise I got a call a week later to follow up and make sure everything was working good, which I did not expect. Great customer service you guys!

Rob Low

Stop do not go here!!!! I let them do a lift on my brand new truck. Was I ever sorry! they almost destroyed my transmission! I talked to the OWNER he told me to go %$#@ myself. They do not know what they are doing. They let people with no experience do the work? they do not care at all? You have been warned!!!!!!

Kat Pa

Great staff

Mike C

The worst service I have ever had purchasing after market parts. They sent me half the parts needed for my 2015 Rubicon, assuming the other half would be shortly behind as I received no back order notice I installed. This required cutting and welding.....no going back now..... The parts came 1 month later. They were thrown in box, not wrapped at all, badly damaged during transport. After fighting with them I finally got them to agree to pay the return shipping. Sent the items back. Three months pass by and no parts have came, keep in mind my vehicle is undrivable still. I contact them and they tell me they will indeed replace but parts are six months away on back order. I tell them this is not exceptable and that I cannot use my vehicle. 1 month later I get the parts, packaged the same way and damaged yet again!!!!! I phone to tell them and basically get additude like they do not care. Even after speaking to a manager. I ended up using the damaged product and paying to have them repaired ($800) out of my pocket just because I needed my vehicle and could not deal with these people. The products they sold me were poorly machined, poorly welded and poorly painted. NSOR takes no responsibility for the products they sell, not to mention they do not even stock half the items on their shelf as they are just a middleman. They will sell you items on back order and make you wait months on end. I spent over $6,000.00 with them and was treated like garbage. I would have thrown all their crappy products in a box and sent back if I hadn't perm altered jeep to install them. This company is unprofessional, the workers act like children and management will not back or take responsibility for any products they sell. Save yourself a lot of stress and money and just order direct from supplier, these people are CLOWNS!

Sarah H

I called North Shore today with hope that someone would be able to help me with the unknown lift on my truck. The help that I got on the phone with Rich was way more than I could have imagined! Not only was he able to tell me all about my lift, he knew exactly what parts I needed and had them shipped off to me right away. I am blown away by the great customer service I received, and even though I am in Ottawa I'm happy to use their services and advice again!

Charles

Great service and reasonable rates. Allen is really good.

Paul Faris

Honest and helpful, good selection with advice based on experience.

Paul Wagner

It's nice being able to shop locally for performance parts. I thought I was going to have to order my s&b air intake on line and then have to drive to the states to pick it up. Lucky for me these guys were able to get it in two day and they were a few bucks cheaper than the online price. A big thanks to Rich and Rob for there knowledge and fantastic service.

Paul Thompson

Alan and Nick offered great customer service when helping sort out my driveshaft! Thanks again, I will be placing more orders in the future.

Christophe Gallant

I went to the Vancouver Auto Show and spoke with some reps from North Shore Off-Road at their booth at the show. I was interested in a winch and some LED lights, they gave me a card and told me to stop by the store and they'll sort me out. I normally shop online for stuff like this, but since he told me they carry it in store, for convenience of getting it right away I decided to stop in on my way back home to Whistler. 3 guys on the phone, one guy trying very hard to avoid eye contact with me, another guy in the back office who clearly sees me, and another one on the computer at the service counter eating fried rice out of a tupperware container. 20 minutes pass, I looked at some stuff, waiting for some help but after 20 minutes, it was clear to me I wasn't going to get any. So I went up to Mr fried rice on the computer, he was Asian, pun intended, I stood in front of him for a good minute, I was completely invisible to him. I had to speak up, and he says just a minute, as he continue to look at his computer screen. Meanwhile the rest of the staff, still on the phones or trying to avoid me. I should add that I was the only customer in the store the whole time. 6 staff members, one customer.........anyway, after waiting another 30 seconds like an idiot, I said you know what, I'm just going to go and I turned around and as I was walking out the door, Mr fried rice pipes up and says: was there something we could help you with? Are you fing kidding me right? I simply said yeah but it seems that I would have to call to get any service here. Lesson learned, order online so I don't ever have to deal with that kind of BS ever again. It happened at 1440 Columbia St, North Vancouver, BC V7J 1A2 location.

Simon Liang

Worst f****** service. Never bring my car there again. Rip off.

Justin

Hats off to the dude who lowered my Chevy in the back end. Great service at the Surrey store.

Dave Hansen

Just got a complete custom build from NSOR. Couldn't be any happier! Service can't be beat! Love that I can have complete faith in Tyller and Shane at the front desk and Tariq and the guys in the shop. Thanks guys! Lovin the Jeep!

jason vawter

What kind of aftermarket offroadshop would tell someone to go to a wrecker to find trailing arm to axle brackets.. Being an offroad shop, that would be one of the most baisic items to have in the shop.. To tell some one that they do not exist and go find them at a salvage yard is indicative of a total ignorance Dont shop here. No one has any idea what they are doing. Reading all the reviews pretty much confirms what i am saying

Kurt Jenkins

Excellent customer service. Ordered my Smittybilt bumper here and it only took a week and a half to get it in.

Marlon Lestrat

Slight glitch in shipping my order out but they took ownership of the problem and made it right for me. I would like to thank Rich for his efforts to get the issue resolved! I would certainly do business with this company again.

Ian Browett

A great way to spend you kids college fund, lots of cool stuff for your toys.

Jekyll and Hyde

Jobs done well

Paul O'Brien

Condescending and not helpful at all when i called about having some work done here.

Dave Willey

Good service. Very helpful and knowledgeable employees.

Publ Accoun

So disappointed with their service as well as the parts they used on my vehicle!!! Regretfully, recently took my 4Runner to them for CV Axles replacement, and here is my experience with them: 1. They used remanufacture parts whilst I was told and quoted on new parts. When I told them these are not new parts was told they came in the box!!! They use CV Axles from Cardone which is a remanufacture company, and not manufacture. 2. Initially was quoted 2 hrs. Of labour (standard) for this task but, when I took my vehicle in that increased by 1 hr.. Total of 3 hrs. which is more than standard for this service. 3. I was charged $11.50 as ShopSupply for each side ($23 total) but, they did not even change my rusted pins which may cost $0.05. Careless technician for just getting the job done! 4. Was told my vehicle should be ready by early afternoon, and will receive a call as soon as completed. I was at their store about 4:50 PM and no call was received! I asked them, is my vehicle ready? Yes, it is. Finalizing the bill, and pay took about 20 minutes, and from that time still took them about 30 minutes to bring my vehicle to the front. Every time I asked them where is my vehicle, responded, it is coming! Really!!!

kurt lytle

Fantastic experience. Tyller inspired confidence. They even found mistakes that a previous Ford dealership missed. The mechanics explained the job and all the staff we friendly and knowledgeable. Originally I booked this with 4 Wheel Parts, but they couldn't even get it booked in with their own parts with numerous attempts. Tyller made it a breeze and made them look stupid. Wold not hesitate to use again and will tell everybody. Thank you guys!

M O

The staff is extremely friendly and helpful. They will make sure the products you order from them work for you and can be safely transported.

Steve Barclay

These folks build awesome offroad vehicles.

BOB BOBLET

Wow these guys are always grabbing the phone, but don't make you feel rushed while asking them questions. I had a ton of newbie questions and they never made me feel stupid asking them. They explained everything in a way that made sense to me. Thanks for all the help Rich. I'm sure I'll be back soon for more toys

Jeremy Bertucci

Great staff and always a good place for my truck upgrades.

kyle

Great customer service. They explained everything very well and didn't try to upsell! I will be coming back for sure.

David Jones

My grandfather went there, my dad goes there and now I go there. It's the best place with people that really care. Some of the staff have worked there for over 30 years and love trucks. Updated!!!!!!!!!!!!! So sad to update this review to a 1, but the place has gone for a dump with their new manager. I will never go back

Bill Kelder

Exiperenced staff aided me with my problem

Mike R

They have a lot of products in stock, and years of experience.

Don Whiteferd

Friendly, quick, wicked service!!!

dan giacomin

Called in to purchase a steering arm, asked the sales man if they price matched and said yes but when I told him 4wheel parts price on same part he told me to go there!! Horrible customer service. Update! Ordered from there Surrey location, just saved 50$ on the part I needed and very good customer service!

Nicole Sweet

Went to check out fridges. No one was willing to help or knew anything about them. Drove over to westcoast Off-Roaders and bought one from them instead. Way better customer service and they could answer every question we had

Spencer Risking

Very helpful.

Andrew V.

Great company to deal with. The products sold here are of top notch quality, and the staff are extremely helpful and knowledgeable. I highly recommend this company.

Noah MacMurchy

We went there to go and look at fridges. The service was terrible. The worker didn't even welcome us. Then when we did find a fridge they didn't know anything about it and didn't even feel like he wanted us there. So we left and went to West Coast offroaders. Way better service there.