My car broke down and Christmas Day and I was forced to take the car to speedy in North Bay. I paid 1000$ for repairs and arrived to Toronto only to realize the problem was still there. On top of all this my battery died and when i went to boost my battery I realized my hood didn't even open. When I was pulled over on the side of the road prior to taking my car to Speedy, I was easily able to open my hood.
I spoke to Jonathan (JR), at customer service, who informed me that speedy would not cover the repairs to get my hood mechanism working again. The mechanic who worked on my car in North Bay, Mike, said that I had a pair of pliers on the side of my door (i don't even own any tools of my own) which I was using to open the hood manually before bringing the car to Speedy. Mike also informed me that he had mentioned to me that the hood latch wasn't working upon picking up the car. (Completely false). Why would I refuse to get my hood working again (180$ cost) after spending over 1000$ on other repairs? Their story makes zero sense!!
I feel utterly betrayed and taken advantage of, not only am I out a $1000, but now they are blatantly lying to my face about the fact that 1.they informed me that the hood latch was not working & 2. that I was using pliers, which they found in m car, to open the hood. (To this day I still have no idea what pliers they are speaking on)
After speaking to Jonathan, who stated he was the highest form of authority i could speak to in customer services, he said he "twisted mike's hand into paying for half the repairs". When I told him i wanted to file a fomal complain with customer service so this kind of thing wouldn't happen to others without going unnoticed, he quickly withdrew the offer to pay for half the repairs after realizing his name would come up in the complaint. Great customer service, right?!
I feel so taken advantage of, I feel my character has been insulted, and the customer (who I guess in this case in never right and a liar apparently), is now being asked to pay 180$ on top of the 1000$ he already paid to fix an issue that was in fact caused by those trusted to do the repairs.
I will never recommend Speedy to a single person I come across, in fact I would advise them to take their car any where but Speedy. If there was a zero star option, I would choose it. Thanks Speedy, im down a 1000$, I still have a broken hood and all Speedy just wants to charge me for more work so they can get paid.
The people at Speedy North Bay are beyond unprofessional and Speedy Customer service is without a doubt HEARTLESS!