We've got the information of people like you who consumed the products of Mavis Discount Tire (Tires) near New Brunswick (Canada).
At the present this firm gets a score of 4.5 stars out of 5 and this score is based on 127 reviews.
You must have seen that its rating is practically the best, and it is based on a very high number of scores, so we may say that the assessment is quite faithful. If many people have bothered to leave their score when they are pleased, is that it works.
You know that we do not usually bother to give tatings when they are good and we usually do it only if we have had a problem or issue...
This Tires belongs to the category of Tire shop.
Great service, offers discounts, always fast and transparent on how long it will take. I go here for all my car needs.
The mechanics are very knowledgeable and friendly, they're always happy to explain things. The prices are very fair and they do great work. I've been bringing my car here for a while and it's a great experience every time.
The best ! Mavis is my go to for all my car maintenance! They are honest and never looking to over charge or have unnecessary work done ! Rubin is a great help too!
Very friendly, quick, and knowledgeable staff. They had me in and out in less than an hour with a full vehicle ahead of me. If you need tires, these are your guys.
My car was making a loud noise. When I arrived at Mavis I was helped by David who took the time to find the cause of the noise and explain to me the correct solution with keeping my budget in mind! Wonderful experience all together! thank you!
I highly recommend this location. Tony was terrific. he thoroughly explains every issue with your vehicle, then works in a timely fashion repairing it. we need more mechanics like him. i will definitely visit Mavis Discount Tire again.
Ruben and Omar took excellent care of my car, were courteous and professional, and made sure to get my oil change completed in an efficient manner. Will return again!
Had a screw lodged in my tire. The fine folks at Mavis did a great job at patching it up like new and had us on our way in no time. Will definitely be returning for our car’s maintenance. Strongly recommend.
Omar who works in the front is a very nice guy and so helpful! :) I'm happy with the service I received
These guys are the best. Ive been there a few times and brought both of my cars. They are friendly and never try to sell me stuff I dont need. They actually work with me to get me the lowest price I can possobly get. A good mechanic is tough to come by. This is a great mechanic!
Everytime I come here I always get quality service and save me money.One person to shout out is Ruben when I'm in a jam with my car I trust him to help me out and work out the best way to handle the situation I can't thank him enough.
My experience was awesome!! I came in to purchase 2 new purchase and received the best prices in town. The staff here is professional and knowledgable. Great place to come for all your car repair needs!!
I called before going I. For an oil change. I was told it would be $30 because I was bringing my own oil and filter. When I got to the shop I was told by someone else it would be $60, after telling the guy I just spoke to someone on the phone he went to ask the guy I spoke to then came back saying it was still $60. Total waste of time, why give me a price for a clear cut job over the phone then try to change it when I come in. This just tells me this location isn’t trust worthy. However I called the Mavis in Edison, I was quoted $30 over the phone and paid the same price when I arrived. If you go to any Mavis in the area go to the on 1610 Woodbridge Ave, Edison, NJ 08817 The manager Sheldon here was very pleasant and as I stated earlier didn’t change the price on arrival, which at least makes me trust the location more than the other
What an awesome team! We got new tires for one car and a tune-up for the other. Good prices/ communication and even better service!
Excellent service! I was having trouble with my front two tires and they were able to determine this issue and quickly resolve. It wasn’t an issue with the tires and I’m glad they took the time to find and fix the problem. I will always be a customer with them. Great team they have there. 5+ stars service, top notch.
Omar and staff were very pleasant. Service was fast! Little to no wait time! They’ve gained a valuable customer! Thanks again Omar
Good guys! I made online reservation (appointment) a couple of days prior my visit. I ordered new tires. Then I called to verify my reservation and to clarify what to expect. I received the verification that they have the tires I ordered in the warehouse and they will be delivered to the service center I selected by the day and time of my appointment. I got to the service center by the time of my appointment, we agreed the scope of works again with the manager, and I dropped-off the car for a couple of hours. When I received a call that the car is ready, I came back to the store and paid the service. Everything was clear, aesy, and as expected. Thanks guys!
Ruben is one of the best people to deal with there. They are all friendly and helpful. The best customer service and they are speedy with it too! They break down what’s going on with my car and what’s the best option for me. Highly recommend.
Very fast service, had my car serviced in less than 2 days, decent discounts.
Had a bubble form in the sidewall of one of my tires. Booked an appointment online for the exact same tire at a way lower price than any other tire place in the area. Thank you so much to Ruben and Omar for doing a fantastic job with replacing the tire on my car. They kept it clean and easy, and walked me through everything with zero pressure. I was in and out in 45 minutes. Absolutely will come back for any future repairs.
Omar was very helpful and communicated with me every step of the way. He will work with you if possible. 8/23 So my car died and we went to pull the hood and the button was off! It was definitely there before i took the car and this was the only place i took the car so now i can’t get into my hood!!!! Smh
Ruben and Luis were amazing ! Fixed my tire with no issue. Would always recommend this facility !
Have come here on two separate occasions, one to have my front tires changed, once to have my rear tires changed. Quick, efficient, and proper service. Omar in particular helped me out and ensured everything would be timely plus he was very kind. Thanks Mavis and thanks Omar!
I walked in with a problem with the valve on my tire. Omar was patiently dealing with a customer on the phone. He was courteous and very helpful to the person on the phone and to me as well. Another customer came in and Gary came in to assist. Ruben went and looked at my issue and assured me it's not a bad problem. I always come to this shop for my tire needs. A patient customer yields great results. Thank you all.
I went to this shop when I noticed a grinding sound while braking/turning. I figured there was something wrong with my brakes, but I know literally nothing about cars. The staff was incredibly helpful and professional. They did a full diagnostic and showed me exactly what needed to be done, and even remedied a problem that other shops told me couldn’t be fixed. Gary and Ruben were very friendly and accommodating, and helped get my car back in working order while being mindful of my budget. I also commend them for maintaining their professional demeanor while dealing with impatient customers that came into a full (socially distanced) waiting room demanding their vehicles be serviced first. I’ll be happy to return to this location whenever something goes wrong with my car.
I came to this place with my friend for oil change. On Sunday most of the places were closed but we found this place and called several time but no body picked up the phone. We tried again and luckily some one pick up the phone and he said we can come so he took name and phone number and all info he needs. He even send my friend a confirmation number. We went there and the front office was closed. We tried to open the door to make sure and we saw a guy coming from inside. He was shouting and yelling to us. He was like what is this, you can’t see by showing to a door. We got shocked by his behavior because he can even say nicely to us. We don’t understand why they took our info and even sent us a confirmation number.
They’re hard workers. Don’t make an appointment but show up early instead since appointments can’t be promised since they’re always super busy.
The guys at Mavis on route 27 in Somerset were awesome. They were able to fix my stem valve issue quickly and accurately. Thanks guys! Two thumbs up!
Amazing place with great hospitality. Good deals as well.
I visited the location today and was greeted by Omar. I told him what was occurring with my car and he stated they would take a look and get back to me. As promised, I received a call from Omar informing of the diagnosis and what it would cost. The price was reasonable and Omar was very professional and he provided an exceptional level customer service.
Omar took care of making sure my oil was changed within the requested timeframe.
The guys at this Mavis are super trustworthy and real and do what they can to help you out!
I received exemplary service and care. I went in for tires, oil change and headlight replacement. Diagnostic and evaluation were done and I was shown fluid leak, shoddy rear brake pads, worn shocks, that needed to be replaced and advised …
Very dishonest! Long waits! Appointments don't matter. There first time I got my pads done here on my car, they upsold me rotors as well. I said what the heck and got it done even though they were still good. The brake job took 3 hours even with an appointment. They didn't pull in the car for 1.5 hours. The second time on another car, they tried to upsell me rotors again but I said I'll just keep the ones I had, so they refused to change the pads for the $99 special price. They also said I had a seized locked caliper. After refusing the job, the manager calls me back 2 minutes later saying he can do the brake job only but won't give me any warranty, because in 2 weeks the pads would disintegrate apparently. I took the car to Nani's auto repair 5 minutes away for another quote and Nani told me there was nothing wrong with the caliper and he did the brake job for much cheaper. He also said the rotors were fine. I asked Nani to double check the caliper and still he found no issue. I'm never going to another Mavis. I also read online that Mavis has been known to charge you for work that was never done. Just search falsified receipts Mavis on Google.
My experience was great. I had flat tire earlier this week, and they recommended me to change all four tires since all of my tires were in pretty bad shape except for one. It took a while to replace them because they were busy, but they …
Ruben was excellent! He was very polite and had such a great attitude the entire time, very professional. He helped me solve my tire situation quick! Excellent customer service on his behalf. Definitely recommend!
It has different kinds of tires to choose from as well as excellent services
Ruben & Carlos always taking care my needs when it comes to my car!!! All I got to do is showed up with my car and no matter how busy they are always have a great attitude and customer service is a plus!! All the mechanics at route 27 Somerset are the best!!! Thanks al of you for your services!! Thank you Guys!!! K-la!!!
Super helpful to fix a tire with an annoying slow leak. Great customer service. Thanks guys!
Gary and Ruben provide great service be sure to check them out.
Rueben is amazing, quick and reliable. Professional and watched my pockets! Everyone should come check him out. I got 0 complaints and will always bring my business to him.
Amazing work done especially the master technician Tony was amazing, fast educated, and timely fashioned made me feel great...I have to recommend these guys for any service needs prices are great
This location is absolutely the best!!! They were courteous, professional and as I observed, took special care with each individual customer coming into their establishment. With Covid, and being a business owner myself, it is always refreshing to see other businesses take the customer service to a whole other level. I appreciate your service and will always bring my courtesies here in the future. Thank you.
I had such a nice experience both over the phone with Omar and also in the shop with Rubin and Gary! They explained everything to me before doing anything and didn’t push me to get anything done that I didn’t need. After experience poor service and an extremely high quote from my dealership shop, this was a breath of fresh air! I’ll be back for all my maintenance needs. Also very COVID safe. Everyone was masked and the waiting room has plenty of space to social distance.
I normally go to Mavis when I lived in Plainfield and the service was good but pricy. I went to this one in New Brunswick and it was phenomenal. I dropped off my car (VW Jetta) yesterday at 1:30 and just picked it up at 11:30 this morning. I went in with my two tires on the passenger side acting funny, and once I picked it up, they explained to me in terms I understood what went wrong and told me that they took care of it. I was shocked because they waived the fee for fixing it and I got to go home with my car completely fixed! I’m definitely returning to this Mavis when I have other issues with my car.
Came here for an oil change and I was shocked at what Anthony found wrong with my car. My wheel was literally on the verge of falling off but thankfully he was able to catch the problem before it got any worse. Being that it was an unexpected expense he was even willing to help me out with my budget. I’m just thankful to Anthony and his team for helping me out and keeping me safe!
I strongly dislike going to the mechanics but I have no complaints about Mavis Discount Tire. They’re straightforward, organized, and get the job done.
Really great place. Service is very fast and efficient.Thanks Ruben and Gary!
If I could give more than 5 stars, I would. I had a slow leak in my tire that i didn’t know about until I was rolling around with an almost-flat. The guys here are prompt and professional. Omar didn’t even charge me for the work because i just had a nail stuck in my tire and it didn’t require much of a repair. I’m 100% satisfied and I will be a returning customer. Thank you, Omar and everyone at Mavis.
I would give 0 if possible I had an appointment for 4pm at 5pm when my car was still not even next I took my keys and left. I was told by Omar an appointment is not a guarantee and it is someone at home watching the news that books those not the people at the shop so there was nothing he could do. Needless to say I will not be back
The staff here is so awesome and accommodating! I had my car towed there and they kept it overnight and fixed my tire in the morning and all done! Omar and Ruben kept me updated on my car throughout the process and I didn’t have to worry at all. Thank you!!
Ruben & Omar are the guys to see! Super friendly and make sure to get your car finished and done in a reasonable amount of time. Never have a problem when I go. Check them out!
They really helped me out, quick and great customer service!
Its not too busy at the moment. Omar was very helpful and informed me of the options I have in regards to my car. I usually don't like mechanics but they made me feel a little bit more at ease and the work was done in a timely fashion. I'm not sure about pricing because I'm not to savvy with cars. Got my brakes and rotors done. If I was savvy with cars and was 100% sure I'd give a 5 star. Lol just want to be honest.
Omar and crew are the best! Everything done in a timely fashion
Great shop, they always work with you where and when they can. Been here twice and both times Ruben made sure we had a great experience.
Ruben and the guys at Mavis were professional and, importantly, kind. Their work was good and their customer service even better. I'd be happy to go back here if I needed service again. Highly recommend this shop!
Coming in here is so refreshing!!after going to a previous Mavis Tire shop! There is no comparison!! When I met Omar, an excellent Customer Service Representative, he has the most excellent qualities that a customer service Representative, needs, attentive, patient, caring.... you name it, he has all,! I give him 100%. While waiting, Ruben came along, to offer his assistance in such a humble manner, these are the people we need in our lives. They make the world a better place.
Such a great experience. Always put customers first with exceptional service. Ask for Omar he is very knowledgeable and great customer service skills. Recommend Mavis in New Brunswick NJ.
Omar and team gave us awesome quick service!
I always come to this location for fire needs, oil changes and anytning I need to get done with my car. The staff is always pleasant and fully explains what my car needs without overcharging me and trying to sell me services I don’t need. They always do amazing job and are always quick with it. Definitely recommend this location to everyone.
This is my favorite Mavis location! The employees are all so friendly and knowledgeable. Their service went above and beyond for me. I'm a customer for life!
Went in on a Monday, said they would have the tire on Tuesday, called on Tuesday, said it wouldn't be in until Friday and they would call me. Never got the call. Called them on Saturday and they had no idea what I was talking about, and they they get a lot of tires.
One of the Managers,Ed took care of me and was sweet, understanding and respectful. He worked with me on what needed to be done now (so glad I did the brakes before the snow) and what could wait (some engine work). The techs made sure everything was perfect and parked my car right out front for me. The price they gave me was a THIRD of what I was quoted at the dealership! I am overall VERY satisfied and will definitely be coming here and referring my friends and family in the future!
Omar & Reuben were incredibly helpful! They handled my car with care and did a great job on my brakes in a very timely fashion. Hopefully won’t need to be back anytime soon, but if I do I will be sure to give them my business again!
Great experience with Omar, he explained the process in details and I was delighted.
Omar and his team were quick at fixing my tire at a reasonable price. The team was super easy to work with and professional. I’d definitely recommend this shop for your car services …
Ruben and the staff at this location were amazing! I happen to catch one of their deals on tires and got an oil change for a great price. They were patient with me regarding my multiple calls with questions and concerns as my car was towed to them from my job. They had my car ready when I got out of work and gave me pointers on what to look out for going forward. Thanks Guys!
My experience with Mavis was simple and easy. The staff are very helpful, and know how to break things down for you to understand. (Especially if you know nothing with cars) prices are unbelievable, will be returning for any other car issues.
The last thing that you want to deal with after a long day at work is the tire pressure light coming on. Worse yet is finding out that it's not the quick fix of adding air, but a nail in the tire. I took my car to Mavis hoping to get a quick plug. Although they were extremely busy, Gary let me know that he would do his best to take care of it. He allowed me to leave the car with a promise to try squeezing me in and calling me when it was done. I was pleasantly surprised to have the job done much sooner than I expected and I could not have beat the price anywhere else. Mavis will definitely be my "go to" place for all of my future tire needs! Thanks so much Gary and Reuben!!!
just got my two rear tires replaced under warranty. I was helped by a gentleman named Ruben who was extremely knowledgeable and professional. I recommend using Mavis and Ruben to anyone needing tires and vehicle service!
The guys at Mavis Discount Tire did an amazing job on my car! I highly recommend coming here to get whatever you need done for your car. Everyone was friendly and respectful! Very good service!
Gary, Ruben and Omar. Always helping out. Great service. Very honest. 10/10 great communication. They speak Spanish too.
Timely service and positive attitude with staff. Clearly explained the issues and resolved within a reasonable time frame and price.
Omar (the assistant manager) gave me a great deal on my oil change and ensured fast service so I was only waiting for less than 30 mins.
Ruben is a Pro and a good guy. He took great care of me and my car.
Fast, friendly and reasonably priced. I would recommend Mavis for your automotive needs.
I went Mavis locates in New Brunswick NJ. My Cherokee Jeep had some other issues. Reuben and Gary where very helpful. They took their time to show and explain what the problem was. You can trust them they want to do an honest days work for you.
It is a hit or miss with this location. Some days they are fast quick and easy. Some days (fri sat sun) they are booked and can’t get in. They guys at the desk are welcoming and always able to help answer any questions you may have. Unfortunately booking an appointment is pointless. It’s still first come first serve. Yet once your in their system they tend to remember you. Which is a plus.
Amazing customer service. Everyone was nice, they showed me what they were changing on my car showed me how bad my parts were and explained how I can keep it from getting worse, by explaining how to keep up with maintenance. Techs were very nice as well. Definitely will be bringing my car back to them for everything I need done. Manager David was very respectful as well.
Omar and Ruben were absolutely amazing. So kind, so quick, and fixed my flat for a more than reasonable price. I would recommend Mavis to absolutely anyone!
Ruben was so nice with the prices and great to me as a customer & Miguel was fast and quick with reparations and checked my car well for fixes.
Great service! Had 4 tires replaced. Omar was extremely helpful. Dropped the car off and was ready a few hours later. No issues. Totally recommend!
Great service and prompt resolution of our car tire issue . Gary is without a doubt an extremely kind and hard working employee here
This has become my go-to shop for repairs and maintenance. Omar and the team members I've interacted with are always pleasant, helpful, and very importantly, do not try to upsell. My last trip there I brought in my mother's 09 Focus. It needed a bunch of work, which I knew going in, but rather than try and lump it all in at once, Omar explained which work should be handled first, and what could wait until later if I wanted to avoid a hefty bill. A rare honesty that is appreciated.
Ruben and Omar are great guys. Ruben knows customer service. My daughter bought 4 set of tires for her Camry in March 2021. Yesterday there was some issue with one of the tires. I called and spoke to Ruben, he was very pleasant and told me to come the next day and he took care of it. Thanks Ruben
Overall, good work, average prices, various hours to help you get your car serviced. The team at this Mavis are very nice, helpful and considerate. They were able to squeeze me in on a Thursday night for an oil change! My car was ready before the expected time! Big thanks again!
I went in after work. I thought I had a bubble in my tire but it was my brakes. The gentlemen were very courteous and nice. Thy explained the problem and gave me an estimate quickly. I was pleased with the great customer service they gave.
After having all 4 tires replaced and aligned, balancing and rotation done, they still managed to mess up the balancing , went back and forth 4 times. They tried to make a simple balancing job seem like something else to make profit, went to another shop and got it fixed right away. Would give 0 stars if I could. Would not recommend. There are better shops with better pricing.
They tried to fool me!! Discussed and agreed upon getting 2 Rear Goodyear tires while dropping my car, but when I went to pick up my car they had put Mavis Tire's. They tried to sell me off saying the mavis tire has better rating and I would just agree upon, Later they said they have only 1 Goodyear tire in inventory, which I had already guessed that they don't have inventory. I asked them to change and they had to get it from Highland Park. Wasted half of my day and thank you for making me feel cheated. Is this how you do business? The previous day, I had called them to get a quote, there was probably a communication gap and I heard Michelin tires and when I went to change my tires, they said the quote was on "vee rubber" tires, I let it go thinking that I heard it wrong and asked them to put the Goodyear tires, which they then changed to Mavis when I went to pick my car thinking that I will let this go as well. Like Seriously??
Ruben, Gary and his team did an amazing job! They are both very professional and easy to work with! I would highly recommend everyone to come check this mavis out!!
I came to Mavis without scheduling an appointment and they were busy. Ruben reassured me that my car could still get serviced. He was very helpful and kind. My oil change was quick and easy. Great location!
such a horrible custumer service, i found this place on google and i called them several times but they didnt pick my phone, luckly they pick my phone and i asked them that "do i need to book appointment for oil change or not, they said you can walk in now and they asked my all information and they even send conformation code.after that i went there after 10 minute and gate was close but somebody was there inside and i called them from side door but the guy came and started shouting using bad words , n i asked him sir y when i called, you said store open but now its close and y u got angry with me, after that he said non of ur business and he close that door. this is my first time with them and it was worst experience ever.......if the store is close and y u guys asked my information and send conformation code ... i never recomend someone to go there...
The service was A-1. These guys are professional and efficient. Will definitely be back when my car needs servicing!
I had a plastic hanging underneath my car and Omar and Gary took care of me . I didn’t have a appointment but they was so friendly and kind and they had me in and out . Awesome people I definitely recommend this location ????
I called in for a flat tire appointment .The front desk was very rude.I asked for an ETA for the drop and the front desk associate outrightly said”no idea when you get your car”.
Waited 2 hrs for a tire replacement, this was an hour and a half after being out on the lift. As I'm sitting 3 or 4 people go directly to the bay doors and we're serviced immediately, did I mention 7 people in waiting area, mist for simple things, did I mention that I have an appointment. Needs to restructure customer service. Car still on lift and imI still waiting
I would definitely recommend Mavis in New Brunswick!!! I needed all new tires and a wheel alignment. The manager Omar was such a great help, he was so patient and professional with me, and he made sure I got the best deal available. The entire team was great, even the customer service rep on the phone when I called to get a price match!! I’m glad I choose this store.
Very nice place and friendly staff also great price!
Ruben & Omar helped me out so much, the service was really quick too! Come to Mavis Discount Tire in New Brunswick for your car services ????!
I have to say omar is one of the best he is very experienced, he explains every thing and gives u options on what should be done he does not pressure u on getting anything done on your car. He truly look out for the customer needs first not just to take u for your money.
Omar was very patient and helpful. I came in for an oil change but once he saw my brake fluid was low they changed my oil free of charge. So generous, thanks a lot!
Mavis in New Brunswick is great. They always have you in and out as quickly as they can and always give you the best deals around.
I brought my car in for an oil change. There were a lot of mishaps and it took a lot longer than need be. After leaving I found there was a big issue with the work done and went back to this location to have it fixed. Not only did Omar …
Ruben helped me out with my tires. Fast service!!!
Ruben and Gary were a huge help! They removed the nail from my tire and plugged it quickly! Thank you guys!
They fixed my car within a good amount of time. Everyone was very nice especially the manager Omar. I would definitely recommend getting your car fixed there
Omar and Ruben were fantastic. My car was taken care of faster than expected, and the guys were very informative in explaining what was operated on and why. Terrific service provided by true professionals. Thanks guys!
I've been bringing my car here for years and the service is always great. Friendly customer service as well, highly recommend!
Omar and Ruben were amazing. Always So kind, so quick, and got the work done really quick, my oil change and tire rotation was done in 20 mins. Amazing job. I would recommend Mavis to absolutely anyone
This Mavis location did a great job installing four new tires on my car. They didn’t scratch or scuff my wheels, which is one of the first things I look for after a tire change. Prices and inventory are also good.
After receiving a more than fair quote from Gary, I made an appointment for a decent amount of work to be done for my truck suspension. I brought my truck in and met with Omar, who was professional and helpful through the entire process. Great work by Omar, Gary and their team of mechanics and fair prices for any work need to be done to your vehicle.
I rushed in today because Jiffy Lube found a nail in EACH of my back tires, told me they would patch them, and then didn’t! Omar at Mavis told me he needed some time to get the job done because he was a little short staffed, but he would …
Omar is amazing!!!!!! You guys have a lifetime customer as long as he’s there! He’s honest friendly and an overall amazing person… I would give 100 stars if I could!!!! Thanks for your immaculate customer service!!!
Service was efficient and friendly. Will come back here for all my car needs.
Omar is amazing and very helpful will be coming here for all my oil changes
Tim was very helpful and took care of my car quickly.
I went to Mavis to get my tire repaired from a nail I ran over. When I went to pick up my vehicle they said “no charge “. My wife and I both bought tires from Mavis, and we will continue going there for service. Thank you Mavis!
Had a 9am appointment. Car didn’t go into the shop until 9:43 am and then sat in the lift with no tires for nearly 2 hours. Took them 3 hours and 15 mins for what should’ve been an 1 hour job. 9am-12:22pm for 4 tires.
I had a flat tire that I needed to be repaired and I was super easily able to walk into Mavis Discount Tire in Somerset where I was warmly greeted and assisted. They were not only able to repair my tire completely but they also changed my tire for me as well. Very friendly and helpful staff and services. Highly recommend going to them and I will 100% be visiting them again when needed :)
Ruben, Omar and the crew always take care of me and my 2009 Milan!
This location is amazing. The manager is super helpful and understanding. I never review places but this place deserves it. Highly recommend
Went in today to get my front driver tire fixed and back driver tire replaced. When I got the car back after they had the car for over 5hrs, the wrong tire was replaced and the tire to be fixed was removed. I had to wait an additional 30-40 mins for them to fix their mistake. Max was very helpful and actually wrote the description correctly in his paperwork but whoever did the actual work apparently cant follow simple instructions, after it was brought to his attention, he then attempted to tell me the tire may not be fixable.
Actually zero stars. I needed at least two tires. My car was brought in, lifted and inspected. One of the managers told me that I would need three tires. I informed him that I want Bridgestone Potenza tires. He checked inventory and informed me that they were not available. He never gave me any alternative choices from other brand name tire makers. He left, went into the garages and told the workers to start working on my car. Then he disappeared and went into hiding in the back room. Time passed. I was wondering what was happening. I walked over to my car and saw that the workers had replaced the bad tires with Mavis brand tires. The manager made the decision ON HIS OWN to provide me with four Mavis brand tires (buy three, get one free)(four Mavis brand tires for the price of three Bridgestone Potenza tires). He kept everything secret from me. I never would have accepted Mavis tires instead of Bridgestone or another brand name beforehand. If I want inexpensive tires I will go to Walmart, Sam’s Club, BJ’s, or Costco. I went to Mavis because I want a brand name. At least customers who go to any of those facilities know what to expect. The workers at those facilities are honest and upfront with customers, not despicable like this manager at Mavis. Mavis has its own line of tires and they are poor quality. I would never have voluntarily bought them. Mavis shop managers have to sell them, one way or another. I do not appreciate being treated the way I was.
Absolutely amazing here. Very professional and kind workers here. I brought my car in for a flat tire, and my tire was fixed in a short amount of time. Every time there is an issue with my car, this is where my first stop. Highly highly recommend.
Excellent service! I went the day before and they filled air in my tires for free even though they were busy at that time. The worker that filled the air gave such great service - name might be Gary - that I wanted to come to them if I had an issue. I feel safe with this company and would come here again. Also, Ruben is awesome!
Great customer service and fast turn around time! Definitely recommend!
Omar and Rueben were very helpful, informative, friendly, and handled a large number of customers quickly! Definitely would recommend. Update 6/22 another slam dunk at Mavis tires! They get it done fast and well!
Very quick and efficient process. I had no clue what was going on with tire and was honestly worried. The team walked me through my options and made the process simple and easy. I’m very happy with the service and headed back next time have car issues.
Ruben and Omar are amazing. Not only did they change my oil in under 10 minutes they put air in my tires too!!! Professional and super helpful. The only place I take my car ????????????
Omar and Ruben were of great help! I came after discovering I had a hole in my tire and stopped by since I was in the area, and they had me in and out within the hour. Great prices and great services
Very helpful and accommodating staff. Omar and Ruben know what they are doing and suggest what they would do with their own car to you!
This is THE place to go to in New Brunswick if you want a great deal and better service. I've been to this Mavis a few times and Everytime Ruben is extremely helpful and always gives great honest prices. I highly recommend this location and want to thank the staff for always making my experience as positive as possible.
RUBIN was so amazing he got me in and out with ease. I come here for regularly and I never have any problems. Definitely recommend coming here.
Great service and great prices. Bill the store manager as always really takes car of me and my cars needs. Highly recommend this facility. Go see Bill at the service counter.
Ruben took care of my car quickly & efficiently & gave great customer service ☺️
Great Staff! Great Service! Omar was very courteous and pleasant to deal with.
Went in on a Sunday and understandably it was going to be a little bit of a wait. I was quoted a price, for two tires. Two hours later they didn't even have the tires that were quoted to me. Another hour to get the work done. In total it took three hours to replace two tires. Only reason I'm giving two stars is the guy did seem remorseful and they were opened on Sunday.
Unprofessional.. Got there.. waited 15 minutes in lobby for someone to come and talk withm me.. Had made an appointment the day before for an alignment.. Got there and then was told I had to leave my car.. because they were not sure how long it would for them to get to my 45 minute alignmnet... why take appointments if you not going to honor them ?? I'm just saying!!
Very professional and welcoming place, cake in to replace 2 tires and had to get wheel alignment done. I was in and out in a little over 1 hour. Omar at the register was very professional and actually cared about my car and experience. Will definetly go back again.
Having some car problems? Ruben and Omar were such great help when I brought in my car! Service there was great, will be telling all of my friends about this place!
Ruben was SUCH a big help! I appreciate everyone’s effort :) -Makijah D
Great customer service! Amazing team that gets the work done quickly. Would definitely recommend this place!
RUBEN is the best as he was very professional and helpful with the service that was done to both my Daughter’s Jetta and my Rogue! The prices are very reasonable and Ruben was extremely helpful with providing insight to coupons for oil change and Break services! I would definitely recommend Mavis Discount tire and all that work there are helpful and professional! Thank you Ruben for the best customer service I’ve ever experience when getting services done to my vehicles!! Your professionalism and on point service is greatly appreciated!!
Rubin was absolutely the best! Total professionalism and great service!
My very first time as a Customer, Omar was Very Nice and Knowledgeable. I was Seriously Impressed, well I will be returning.
With a knowledgeable and professional mechanical team you can rest easy knowing your car is in the best hands. Rubin and Gary are always a help! They tell you exactly what’s goin on and what is the best solution for you because they care.
Grateful for the service thank you Tito and Omar for the help with my tire and the work on my brakes this past summer too. Thanks!!!!
The management and staff here at this location was great i have a rental car and it needed serviced the rental company has accounts with firestone and mavis after visiting a mavis and two firestones and being told they couldn't help had no idea what i was talking about i stopped into this location and they knew exactly how to handle it and get the car taken care of and me safely back on the road! Thanks you new brunswick mavis team!
My experience was great today at Mavis, wasn't their long and the guys were really professional. Stay professional and courteous and I'll continue to be a customer. Thanks Omar and Gary!!!
came here had a slow leak , the manager squeezed us in the end of the day despite it being crazy busy. he was very understanding and down to earth. would highly recommend!
I went to Mavis in New Brunswick and Omar took care of me. Definitely take your car there. They will look you out.
have had 2 tires repaired there in the last 2 weeks both times the service was excellent. Prices were good and did not have to wait too long
Excellent service from start to finish. Very helpful with making the cost effective decision while still being mindful of our safety. Highly recommend Omar and his team for your tire needs.
Amazing service! In and out in 20min when I got my tire repaired. Everyone was so friendly and helpful!
I recently took my car to this Mavis to get my brakes and wheel alignment done and they did a terrible Job my wheel alignment was never fixed I had to take my car to Another mechanic who then proceeded to tell me that Mavis didn’t fix it !! wasted $600 for nothing ...take your car at your own risk ⚠️
My mechanic Ruben was very helpful with getting my tire patched up. Great mechanic and great shop fast and reliable. Recommend everyone to stop by
Gary and Ruben are always professional. They provide me with all the information I request and they make sure I understand what service is needed and what service is provided. I have a number of cars that have been serviced by them and I’ve never hadAny issues regarding their service. Kudos to Gary and Ruben!
Ruben and Omar provided great, professional, and fast service! They were both very helpful making it more likely that I’ll return to have my car serviced here. You can tell the shop is taking the right safety measures with COVID going on. Happy Holidays to you guys thank you again!
I recommend this location to anyone needing great, professional, honest car services. The Employees were courteous and knowledgable. Full of options!!!
Super quick service, amazing staff, couldn’t have been better or more helpful when I got a hole in my tire!
Awesome staff, got me in and out in a day with some semi serious conditions. Ruben was the goat.
Amazing customer service and experience. I needed two tires replaced and they really took care of my car! If you’re looking for a place where they are honest, friendly, and not trying to sell you unnecessary services this is the place for you. 10/10 I will definitely be going back whenever I need any other car services done
Thank you Gary for the service, I'll definitely recommend more people to you guys !
I am ecstatic about the service. The managers assisted me when it was close to closing time. They went above and beyond. I’m so appreciative.
They're exceptional.It is worth the wait because your car will be fixed and it will be fixed very well.They always gives you the help you needed. They always go the extra mile and they have excellent attitude as well. Gary is a very great guy and Ruben too.
This location is great I bring all my family’s car here for service the staff is great and service is great.
Just want to give a huge shout out to Omar and Reuben on the EXCELLENT service they provided to me this past week. Took my car in Wednesday for oil change and I knew there were other things I needed to take care of and he told me what I needed to take care of first for my own safety and did not try to scam or take advantage of my situation. Some things could wait he explained that as well but for my protection Tires, shocks and brakes, were of the most importance but the tires were not in stock and promised he would have them by Friday and to bring my car back. I dropped it off and he told me to pick it up around 3:00. In the meantime he found out that the tires were not available ANYWHERE! He had Reuben running around trying to locate them because he made a promise to a customer. Meanwhile I had no idea, he never called to get my feathers ruffled... I appreciated that he took it upon himself to make it happen and fulfill his promise. Went to pick up my car and everything was done as promised.... except, I had better tires as he upgraded them because he could not find mine anywhere. I will definitely spread the word about the customer care and service provided by these two young men. I trust them and oh yeah, discounted and the price was right on everything he repaired. Thanks Fellas!
Omar and Ruben are amazing!! Best Customer Service ever & they did GREAT work!
Great attention from all the people who assisted me today. They even offered to pay for an Uber home to avoid waiting in the store because I wasn’t feeling good physically. The price of the tire was fair and the service was quick. I recommend this store.
I noticed my rear tire went flat overnight and Mavis did a great job plugging it up and getting me on my way. Great service!
Great group of people. Extremely nice and accommodating despite being very busy.
I was referred by a friend and arrived early! ????. My tire has had a slow leak for months!!!! I hate doing car stuff and Christmas is next week….so I was already thinking the worst???????????? , needless to say Omar provided honest and excellent service with a smile! I was pleased with my experience!
Mavis is one of the honest places that I go to..they will tell you the truth about your car and not try to rip you off and they will always work with you..the customer service is outstanding...I had some work done on my car...and ruben took care of me great customer service l will definitely recommend them...keep up the great work mavis
Ruben and Gary did an amazing job , definitely recommend coming here
I came to this Mavis branch when I had a donut and needed new quality tires immediately without being surcharged for them. I called to make an appointment with a rep Friday for Saturday morning for the repairs (apparently was at the corporate location and made general slot which wasn’t even available). When I got to the location for the repair I was told no such slot was even available and I would have to wait hours to be seen. This was a big inconvenience due to my schedule already around what I had been informed by their own rep. Dave made things very easy and assured me I would be serviced as soon as possible if an earlier window came. While waiting frustrated of course but remaining calm and patient, Ruben let me know I was good for service a lot sooner than I even anticipated. To make things better they had discounts due to COVID-19 just starting up and understanding it’s a rough time for a lot of people. I drove away with 2 sets of the tires I wanted with great customer care, empathy and satisfaction especially at such a pivotal time. You guys are solid and I appreciate the great service and hospitality!
On top of being very efficient and professional, Omar was incredibly kind and hooked it up for me which he did not have to do. Will definitely be going back for any car needs in the future.
Omar at New Brunswick Mavis is a true professional! Thank you Omar at New Brunswick Mavis for taking the time to be sure things went smoothly when my son visited for his new tires! - Donna
Rueben was great. They were so busy and still managed to help me out. I just needed a rear blinker replaced. I will forever be their customer. They are honest mechanics. My husband took his car there thinking he needed to get the brake …
Excellent service! Staff was able to get my tired fix on really short notice. Amazing job! I would recommend.
Great shop, great people working hear and amazing service. Employees here are very friendly and will help you with anything you need!!
Ruben and Omar are the best guys around! competetive pricing, great customer service! they will be seeing me again!
Great, fast, service with very helpful reception and honest staff. Plugged my tire during a busy day. Dropped my car off with no issues at pick up! Update: Had ANOTHER nail in my tire ???? these guys hooked me up and did a great job making quick work of getting my tire plugged. Couldn't be happier with the customer service.
I visited this location to get one of the tires replaced. Service was very good! Car was ready just within few hours.
The guys who work at mavis are very Helpful ,highly recommend people going there!
They are the best Omar took great care of my car very professional and fast prices are very reasonable too. I recommend this Mavis of New Brunswick to everyone with a car.
For the past year I have been a customer of New Brunswick location and every time I bring my car, the managers assist me with great customer service and knowledgeable of car repairs. I have not had to worry about my car breaking down afterwards.Thank you for all you do Mavis New Brunswick your greatly appreciated!
Came in right after a snowstorm and needed the plastic piece underneath my car taken off. Of course I drove over a pile of snow and it ripped it off. Walked in got taken care of right away by Ruben and Gary. They made sure to fix it right up and have me on my way in no time! If you need fast, fast, professional service this is the place to come.
Was recommended by a friend to check out Mavis Tires for a Break pad and rotor job. Made an apt on their website to come in for a free brake inspection. Upon arrival I was told I have to leave the car overnight. I explained I cannot leave the car and simply want to make an apt to get inspection done. They weren't willing to give any specific dates. I called East Brunswick location and scheduled an apt. Again on arrival I was told there was no one to take a look at the car despite the apt I had made. I decided to try New Brunswick location again. Called their center and made an appointment for today.. I arrived for my appointment and I am told the mechanic left for the day. I explained I spoke to the center and had made the apt and the person at front desk simply kept saying idk who you spoke to but we don't have the mechanic. Why are you bothering to provide online and over the phone reservations if you are not going to honor them? Extremely disappointed in the way all mavis locations interacted with me. Hope I never have to go to them for any automotive work.