Reviews of Acadia Toyota (Tires)

Jayme Cromwell

Fast friendly service

Christopher Jackson

I have always had excellent sales and service experiences at Acadia Toyota. From the dealership owners through to the sales staff, the service advisors, and the service/parts mechanics/experts, the entire organization is professional and friendly.

Richard Pellerin

Great service

Esther Mason

Friendly staff and comfortable waiting area. Work went well in the time predicted. No surprises!

Peter Keddy

Emailed this dealer looking for a quote on a new Tacoma. Sales manager was pleasant and customer oriented even though I ended up not buying here.

Tristan Dobson

Had a service appointment with these guys and was offered a free wheel balance and alignment which I accepted even though the car felt fine. Of course they found issues and wanted to charge about double the price you would pay anywhere else. In addition they also claimed to have found a bent strut which they would fix for free if I paid for the wheel balance and alignment. I was suspicious of this entire thing especially since the car had absolutely no vibration or alignment issues when I took it in. I took it to another mechanic who could not find any issues with the car at all. The whole thing felt shady from the start and turns out it was, don't trust these guys.

Jon Marriott

I have dealt with Acadia Toyota multiple times now. My girlfriend purchased a vehicle in Oct 2018. We were welcomed right away by the sales rep Serge, who has bent over backwards to make sure we were satisfied with everything, including driving to my girlfriends work and personally delivering the plates when they arrived. I myself purchoa vehicle shortly after in March 2019. Serge again went out of his way to make sure we were satisfied. I have had multiple issues with my car but that has nothing to do with Acadia Toyota. They looked into all of my service issues and have did their best do fix them. Both the sales and service departments have been very helpful and professional. Would definitely purchase more vehicles from them. The best car brand has the best car dealership to match.

Joanne Campbell

Beautiful car. Had an issue which was completely resolved. Customer satisfaction is high on their list.

Pedro Moya

Great cars, nice people

Adam Bragg

Friendly and knowledgeable staff who worked hard to give us a great deal.

Doris Doweny

Veronica if you could please give our sister Margrethe a call I would appreciate it. With love, Doris

Anne Fearon

Not inside building

Free Khalistan

Nice showroom.

my Adventure Factory

#acadiantoyota kicked me out of the Bildung I was in erlie for a service alignment and mvi inspection this morning and I was waiting for my tacoma the first hour no problem everyone was very friendly I decided going for a walk till I see my tacoma was done Entering the building again there was a woman sitting now asking me questions about cov 19 and at the end she asked me if I left the province in the last 14days I said yes i am a essential driver i was even in the us She instantly told me to leave the building! And that I can't come inside anymore Even had to pay my bill outside She not even offered me a mask or so nop I got kicked out like I am a monster I am getting tested weekly and healthy as hell But this is a new level of casumer service But the mechanics are good And did a great job #toyota #toyotacanada

Kathryn Unger

Fast, friendly service.

Mar B

Went for minor car repair. Service was fast. The drove me to my destination and picked me up after.

Joyce Sonier

Very professional and customer service skills Aplus

Douglas Davidson Chiongliu

Kudos to Mr. Ed Nacpil!

Florian Istrate

Greate customer service experience. I never left this place disappointment.

Brenda Berry Berry

Accommodating and friendly team. Efficient service center. Lots of quality used options.

Janet Wakaruk

Great customer service looking for a used new vehicle. The Sales Manager Eric, Sales person Marc and the financial consultant Ryan, exceeded my expectations!!!!

Happy Floors

I just leased our second service vehicle for my business from Acadia Toyota. This was my 8th Toyota vehicle from Acadia Toyota between personal and business use. It's a very seamless experience every time - sales-business office-delivery. No hiccups and unexpected things. Rodney is our sales advisor and his experience makes it easy for us. No pressure and honesty every time. I completely recommend buying or leasing your next vehicle from Acadia Toyota!

Brad Cross

I've owned several vehicles from Acadia Toyota. The service has always been outstanding. Very pleased!

Linda Berry

Love the service here...very friendly staff.

Cres Labiaga

Friendly staff.

Luc Thibodeau

Brought my '98 Corolla in for servicing a few months ago when the Check-Engine light came on. Less than 2 hours after they diagnosed it as a failed ECT sensor and had an exact price. Very professional staff

Paulette Cormier Duncan

Excellent customer service

Robbie Stuart

Always great service, some months can be difficult to get an appointment so Always try and book in advance to be safe, friendly and very knowledgeable service advisors greet you and explain ETA wait times ETC. Convenient location for test driving a new or used car, and we all know about Toyota reliability in engineering.

Jennifer Jenka

We had an issues where our car wouldn't start. Thought it was a bad battery went to Canadian Tire and got a battery and the car started. Then two later the car wouldn't start again. We called Toyota for an appointment and paid for a tow. They looked over things, figured it was the battery again. We paid for another battery, took the car and two days later the car wouldn't start again. We called Toyota and this time they paid for the tow and our service charges were waived. Excellent service. We will always go to Toyota from here on out.

MsDom420

The worst experience ever...

Rohan Pathak

Quick easy

Laurie Belliveau

My husband and I just dropped in at Acadia Toyota after being loyal customers for over 20 years and received the worst customer service we've ever had there. Our lease was up on our Rav 4 and so we were bringing it back. The salesman my husband was speaking with was very unprofessional and rude. After my husband said to him, "I've never been treated this way as a loyal customer in 20 years and you expect me to buy or lease another car through Toyota?" And the salesman told him that there were other dealerships around." Very disappointed with service we received.

Weldon Green

Staff was very professional. Hassle free experience.

Jeremy David

Cost me 13 00 for a oil change but i got all the its fixed that need done ..

Cracker Jack

Thumbs up

C. Savage

very friendly and helpful!

Al vandenburg

Very good service and very polite people to deal with

Marc B

Vehicle makes an outrageous sound and after 6 tries and even a test drive with the service manager ( jean-gilles ) . No fix . Now they are not answering the phone. Called Toyota canada and got a run around and told to try again. Wowwww i am done no more Toyota ever worst service in all of new Brunswick.

Nathan Thompson

Really great service. Showed up 15 minutes to close. Were happy to help.

Nicole Comeau

Sales team are great as well as service. My husband and I both own a Toyota and will continue to buy in the years to come. Thank you Acadia Toyota!!

Scott Murray

Great service staff...but I certainly paid for it. It’s on the pricey side but their products and service are great.

Robert Bishop

I just returned from a service appointment to change my oil. I have a couple of issues from this latest visit. First of all, when I arrived, to my concern I was advised that the oil change part of my maintenance program was not covered. I was advised that I had two free oil changes on a previous visit( 2 times earlier) as long as I had the last one before 80,000km. My mileage now is less than 80,000km. So I had arranged a maintenance review on the phone for this visit. When I arrived, the adviser tried to arrange a brake fluid flush. He advised me that a flush should have been done at 48000km and it was not on my file as being done. I did not agree to it until I checked previous invoices. To my dismay, the brake fluid flush was done at a previous service appointment(50,000km). This latest visit leaves a sour taste in my mouth about how you service your customers. I thought Toyota is trying to increase their return visits from cutomers.

Sam LeBlanc

Great service

Chris Balzer

Great service friendly helpful staff

stephanie david

Incredible service, thank you so much for our Rav-4 unlimited 2014 Antonio

Richard Grewenig

Great Service, been dealing with Acadia Toyota for over 3 years now but I have to say that I haven't felt better about a dealership. Great staff, fantastic service, never had issue. Just leased a new 2016 RAV4 and couldn't be happier with everything they did for us. Thanks Steve and Omer.

Chris Hawkes

As a father I took my 21 year old daughter out to help her buy her first car. They talked to my daughter the way I expect to be talked to, with knowledge and respect, listening to her needs. She told them what she wanted and they found the perfect vehicle, no extras pushed on her. As a recent graduated they suggested the Toyota graduate program and saved her $1000 she would likely have otherwise overlooked. Best of all, from walking through the door to test drive to driving her new car home we were there for less than three hours. . . my kind of car-buying experience.

Incognito ???

Ryan Brown was great to deal with. If I have to deal with Acadia Toyota again, I would definitely use him. He did everything necessary to close the deal on our lease buy back. Thank you Ryan.

Laetitia Uwimana

I visited Acadia Toyota on April 13, 2018 for an unexpected repair and I only have great things to say about them. Travelling from Fredericton, I had just arrived in Moncton when I noticed a problem with my car, so I called Acadia Toyota in the hopes that they would help me. The Service Manager (sorry, I can’t remember his name) took the time to listen to my concerns and told me to drop by the next morning as he didn’t want me to drive back to Fredericton without having the problem fixed. They took my car into the shop as soon as I got there, and everything was done within half an hour. The friendly and knowledgeable staff (especially the Service Manager and Todd at Customer Service) made me feel right at home. THANK YOU!!! All this to say that I had an amazing experience at Acadia Toyota. I would recommend this dealership to anyone.

Emad AL-Dhufairi

Very very bad service. ????????????????????

Ayles Natural Landscaping Ltd.

We have had several Toyota vehicles in our fleet over the years. The infamous Prius is one of our sales vehicles, it patrols the tri community and travels throughout the Maritimes every week. Its a reliable Vehicle, has excellent fuel millage, excellent service even when mirrors and window's get broken, the service professionals are very knowledgeable and professional and always handle the job promptly! From Sales to service an excellent customer service. We look forward to the day when we will have 4 Prius' in our fleet.

Jason Hinsdale

I was in for service this morning for one of my cars. I took the wrong part that needed to be put on the car. Toyota offered to drive me home to get it. It is the small things like this that keeps me going back to Toyota to purchase or for service whenever and wherever we are living at the time. I couldn't be happier with Toyota service.

Lord Commander

The service can be hit or miss unless you're buying a car. Overall good spot for repairs.

jody steele

Walked in to potentially look at a car and no sales agent could be bothered to get up from their desk to assist me. Walked around for a bit and left. 4 or 5 agents just sitting at their desks doing nothing.

Marie-Claire LeBlanc

Had a connection issue with my ABS, brought my car here to find and fix the problem. These guys charged me over $200 to tell me they had to strip my car open and charge me over $2000 to fix corroded wires in order to make it work again. Brought my car to a reputable local mechanic and they found the issue within a couple hours WITHOUT HAVING TO STRIP MY CAR OPEN. Simply changed a $100 bearing and my car is as good as new. Never go to Acadia Toyota for car repair, these guys are full of garbage. Side note: don't trust anyone who charges you $80 for an oil change. I should have known.

Daniel Poirier

I like company's that respect their appointements, and are precise with their time estimates. Only my 2nd service, hope they keep it up.

Lance Allen

Well run dealership!

adam westfield

Refreshingly friendly staff. Great service from everyone. very happy with our new vehicle.

Sharon Campbell

Friendly staff, comfy waiting area, clean, and felt comfortable while I waited.

Jonathan Steeves

1 Star is still too much for this dealership. I recently bought a 2021 Tacoma from Acadia Toyota and the entire deal except for the last finance guy I dealt with was the worst experience I've ever had. They did not value my time or me as a customer. I was told many lies, they were never upfront with me about all associated costs and fees. I was also lied to about the parts I had ordered for my truck. One accessory I ordered wasn't even installed, it was in the glove box when I picked up the truck. I was pressured by the first finance guy and the salesman to come and pick up my deposit, this was because I had made complaints about how I was treated and last minute fees. I had spoken with the owner at about halfway through the deal and aired my complaints, it must have fallen on deaf ears because my experience didn't really improve. I was given a loaner for a few weeks, when I got in there was leftover Burger King garbage from the previous occupant, they obviously were not too concerned about covid, as the car was filthy. I had done a paper trade to save on taxes. My vehicle was paid off and then a week later a payment was taken out for my vehicle I had sold. It took Toyota over 3 weeks to pay me back and when they did they short changed me 10 dollars, using interest as an excuse. It's a small thing, but it was just the final slap in the face from these shady dealers. I do not recommend Acadia Toyota, I am done with them for the rest of my life. I will drive to Amherst or elsewhere if I need something, I wont even buy oil from Acadia. I will persuade everyone I know to avoid this place. My father is looking at getting a new Tacoma, it wont be from these guys. AVOID THIS DEALERSHIP, SAVE YOURSELF A HEADACHE.

Frédéric Melanson

Took 2 hours to change to oil and tires. Good service, but slow

jupiter cookson

The best Toyota eve, quick friendly service and always have A part available.

Thane Dunn

I have dealt Acadia Toyota for more than 10 years now and I cant say enough good about them.Great product,excellent staff and they treat you like a person instead of a dollar sign.I would highly recommend them to anyone.

Francine Boudreau

Buying a car and we had to deal in the lobby, no office. Was not too private. They wouldn't negotiate either. I will check with Amherst Toyota for maybe a better experience.

Esther Saunders

Great service and pleasant staff. They let you know your options for servicing before starting any repair

Marc Pelletier

Always a pleasure dealing with Acadia. Had a blind spot monitor system. Jason did all the diagnostics and all the requests to put it through my Secure Druve warranty. ???????? They have some pretty cool classic Toyota's in the showroom right now too!

Jonathan Dunnett

Overall, staff were very helpful and friendly. Would deal with them again.

Daniel LaCroix

Nice staff, great cars and trucks and the prices to go with it. Service is particularly expensive. Still, my next car will be a Toyota.

Andrew Libby

Perfect experience from start to finish. The sales rep listened to my needs, let me test drive the owner's truck, and ordered me in the exact one I wanted instead of one they already had on their lot. The finance manager provided me a quick approval, which doesn't happen every day for self-employed individuals. The after sale service was the icing on the cake. Anytime my truck has to go in for a check up or oil change, they book it around my schedule, followed up by an email and a phone call reminder. My vehicle gets in when it's scheduled and worked on right away. What more can I expect from a 5-star dealership? Fantastic crew in both sales and service. Thank you!

Danilo Sandes de Souza

Great customer service. I am very impressed with the quality and organization. I will keep shopping with them.

Pierre Gueniche

We bought an used car 2 month ago and we had a really great experience. Kim Leblanc was very nice, helpful and never pressure us to buy (not like Rallye Motor.). We enjoyed buying this car like it should be. It's not something you do weekly and it should be fun. At the end we didn't have any bad surprise with the price or some hidden fees. And after 2 months the car is still working great! We had a good time in Toyota with Kim and everybody was very efficient.

Nick Morrison

As a returning Toyota customer we had high expectations entering Acadia Toyota looking to upgrade our Rav 4. We were looking for the Highlander XSE model in black. Well we found it in stock at Acadia Toyota. We scheduled our appointment with Max, who would be our salesman looking after us. What a pleasant, no pressure, informative sales experience it was. Max showed us all the ins and outs of the XSE model Highlander as well as compared the similarities and differences between all trim levels of the Highlander ensuring we fully understood the value for money, features and benefits of each trim level. After considering all the options our heart landed firmly on the unique XSE trim Highlander. Sporty, comfortable and roomy. The whole sales process from start to finish was excellent. It was easy, seamless and quick. We couldn't be happier. If in the market for a vehicle, Toyota or not, do yourself a favor and go speak with Max at Acadia Toyota. The information and insights Max can provide may prove priceless and it costs you nothing. Thank you to Max and the whole Acadia Toyota team for the amazing service.

Gayle MacDonald

Fast, friendly and thorough.

Cody Jorgensen

We've bought several vehicles from Acadia and always receive great sales and maintenance service.

Myles Enstrom

Great place to start a career and an absolute pleasure to work for this 3rd generation family run business! We aren't perfect, but we do respect our customers and the loyal followers that continue to be apart of the Acadia Toyota family!!

Jeremie Savoie

Dealer are making you buy stuff you dont want and is not mandatory,or required by canadian law

Delphine Kakuze

Bought and serviced 2 cars here. They give me the service I need and no extras.

EASTERN THUNDER ATV - UTV

I decided to go to Acadia toyota to get a new truck. They were offering 4 thousand plus I had 6000 for a down payment. My truck was in a head on and it was totalled. I was paying 6.9 % on my totalled truck. I paid off my loan and I had money to spare so I decided to go in and try for a 2018 tundra platinum. I thaught for sure I would get lower interest because I had payed down some debt and I had 6000 plus the 4000 the dealer was offering. I put my name and I went home to wait. She told me that she would put it through Cibc. She called me the next day and said that I got approved for a basic model tundra at 8% and 10 thousand down. I was boggled I didn’t know why it was like this as I know my credit was good. I took back my deposit and decided to look around for a Chevrolet as my previous truck was a 2015 Silverado. So I went to cyv Chevrolet in Woodstock nb. I was so unsure about getting lower than 6.9% because they said it would be 8 % with 10 thousand down. They called me 45 min after I gave them my information and said I was approved. I asked how much down and what is the percent interest. 0 % interest and 0 dollars down!!! They gave me 10 thousand off the msrp plus gave me weather techs for free. She did not even put it through Cibc bank I would have had a hard hit from them and I have not. She lied to my face and I feel betrayed. Be careful if you do business with Acadia Toyota.

Josh Hansen

We drove 3 hours round trip with our 8 month old son to test drive a vehicle that Acadia Toyota KNEW was being repaired and was not available. We made an appointment for 11:30am, showed up and were told our sales guy was out gassing up another vehicle. 20 minutes later, still waiting. Sales guy finally shows up and is the same guy who was sitting at a desk when we walked in. Guess he wasn't gassing up another vehicle. ????‍♂️ Test drove Car 1 & 2. We asked to test drive a newer model of the one we came to see (#3). They said it would be 20 minutes as the keys were in the other building. 20 minutes later, sales guy comes back and says it's being reconditioned and not available. Didn't offer any other models, but that he would take some photos and video and send it to us on Monday (this was Saturday) Two weeks later, we haven't heard anything from him. We'll purchase from somewhere local who actually treats a potential customer with respect. Will never consider Acadia Toyota again.

Alex Jasperse (Planet Runner)

The staff and mechanics are so good that you'll actually want to go to this dealership and service centre. I had to unexpectedly stop at Acadia Toyota's service centre in June because of an engine alert while on an east coast road trip from Ontario. The staff were not only friendly and professional, but they had us in and out in an hour to make sure we could go back to simply enjoying our vacation. They made sure we clearly knew what the issue was, gave us repair options, helped us get safely on our way, and took the time to give our dogs a good head scratch. East coast hospitality at its best!

Josh Smith

I get my car maintenance done here, and they are professional and straight forward to deal with. I don't have any major complaints.

Katie Whitten

Ryan was amazing with us ! Will be happy to go back for anything else we need

Stefanie

Went shopping for a used car. Pleasantly surprised with the sales team. very knowledgeable and not at all intimidating. So glad I switched from VW to Toyota!

John frank arseno

I trust the Toyota brand. But not the mechanics here. Installed a set of tires for my truck. Cost 1300 tomatoes. 2/4 have slow leaks. NEVER going there again!

Tony Austen

Good service although it was very slow.

Jason Williams

Excellent selection and great service.

Jared Coady

Awesome! Very professional and easy to deal with. Made it a super easy choice.

Azucena Martin

They charged me an extra 3.5% for using my Visa :(

Luke Sampson (The Worst Game rEver)

Top notch service at Acadia Toyota, our sales woman Ashley was super helpful and polite, Melanie in the finance office was super informative, no hidden fees, no nonsense straight to the point. Super nice staff if your looking for a new Toyota I would shop with them 100% my grandparents bought at Rav4 with them as well and they said the same thing

Denis Martin

Salesperson (Serge Allain) was very friendly and helpful on our first visit. So much so that we ultimately decided to buy a vehicle. The whole process was informative and personal. I know we made the right decision on our purchase. Thanks Serge!

Leola Dallaire

Great Customer Service

Melissa Mallais

Would recommand this place to anyone!!!! Had the greatest experience buying my first car, in a dealership! They helped me so much and were seriously the best!! Felt like home with Jason as my sales rep and Melanie, the finance manager made me feel confident and was straight to the point with my needs and my background. Nothing but good things to say about this place, I will be a returning costumer, thats for sure :)

G Basque

My experience purchasing a vehicle at Acadie Toyota Moncton has been extremely satisfying after all those years! Ask for Serge Allain, he is the best salesman in the business! He is amazing and makes the process really smooth. He was responsive, extremely knowledgeable goes above and beyond for his customers, and tries to help as much as possible. On our last purchase just a week ago, I was in and out in 2 hours, paper ready the next day to sign and we were out of there in no time with a remarkable vehicle, great deal, and outstanding customer service! Since 2013-Present: Acadia Toyota Moncton has given us outstanding customer service (especially Serge A. Eric B, Melanie C, Murielle P, and Jason W.), those folks could not have been more seamless during our last four transactions and they always made the process very pleasant, I actually feel at home every time I step in this building. For the past 8 years-ish, this has been our fourth vehicle, Acadie Toyota Moncton has been the easiest dealership I have dealt with. I highly recommend this dealership - those folks are going above and beyond in every aspect! Regards G. Basque

Thomas Hackett

Terrible experience, high pressure sales tactics and lies were abundant. Bought the same vehicle in Miramichi with no trouble and great customer service.

TerrySSSC

Nice people but definitely shop around for better deals.

Ryan McConchie

My wife and I bought a new vehicle recently. Great experience and service! Also big thanks to our awesome product advisor Max!

Danny LeBlanc

Purchased a used 2011 BMW for my son there on May 11th and before I even had the registration stickers for the plates, The engine started knocking two weeks after. I had it checked at BMW Dealer, was told that the rod bearings had rolled and copper filings from the said bearings were all over contaminating the engine oil signs of previous poor maintenance.(Basically the engine was on it's last leg) After having gone through their (rigourous) pre-owned certification before sale. Any mechanic should have noticed filings in the oil or even the filter as they supposedly changed the oil before putting it on the lot. After attempting to call them and try to make things right they just said sorry there is no warranty on the used vehicle you bought and you're on your own. With no chance of rebuilding this engine I'm left with having to put in another used engine at a cost of $7500 which is almost the cost paid for the vehicle in the first place. Beware of buying used vehicles from here as thing are not always as they seem. I'm in the process of getting a lawyer about this to see where it goes. I kinda wish I could give them no stars but one is the lowest setting to submit.

Martine Lelievre

Great service, good cars

Rik Sullivan

Typical big dealership. they're nice enough to you but they charge you $230 to put on winter tires and oil change.

Melanie Black

Best sevice EVER!!!

Peter Oliver

I was recently up from Quispamsis to look at a Honda Civic you had listed in your used car lot. I had previously spoken to James Maclean about the car and felt it warranted the trip up to see it. The car was just what I was looking for my son to drive ending grade 12. Unlike many sales people who try to fast talk you into a deal, James was primarily focussed on making sure it would meet my needs. He was professional and helped me in my decision process. I ended up buying the car and I was shocked to find out that James is new to sales and Toyota. He's a great salesman! I'm a life long Toyota owner and I've dealt with Toyota for over 30 years. James is as good as any salesperson I've worked with.

That GUY

Just called 12:11 pm march 14th 2019. Long wait in a queue on the phone. I like my 2 Toyota vehicles however the girl on the phone needs to learn customer service. No appreciation for the long wait times, i explained some of the times don't work for me and as per my work schedule. Even when booking the times and we agreed upon a time she said "of course it doesnt work" now all of a sudden the spot is not there she tells me. I explained to her that I cant leave my work to pick up my car as i work in a call centre. She did not try to work with the situation. At the end of the call i told her i guess i will have to take my business somewhere else, she replied thank you! No explanation, no empathy or sympathy. Oh my this is the doorstep of acadiya toyota, you are the company. She was happy the call was over. We NOW have 2 vehicles and this will be the second time we have to get them serviced somewhere else. The overall feel for the call was not got, she came across as she did not like her job, want to do it, or want to help, she just wanted to get of me on the phone. I am very unhappy, i usually tell my colleagues, friends and about the dealrship provides great service. Now my opinion is beginning to change.

Dov T

If you're looking to purchase a vehicle at full windshield price, this is your place! Absolutely no bargaining skills by staff or management. Paid a visit with full intentions to purchase a truck in the lot. Went for a test drive, had cash in hand and when the numbers game came up, I was offered it at full price. They dropped it $100 and stood by their offer. Instead of selling to a future customer they told me it will be going to auction next day. How absolutely disgraceful. I shook their hand and apologized for wasting everyone's time. Thanks Todd, enjoy your over crowed lot.

Jamal Abdallah

Great service! Go ask for Marc Leblanc

Billy Truong

They have the best service and the best service advisor right there. If this is your first time coming to Toyota Moncton, you would have to work with Mr. Todd Coleman. He is really nice and really friendly. He helped us a lot. To me, Mr. Todd is the best service advisor right there. Notice: Don't call him Sir !!!

Kathleen Grattan

Modern and clean dealership Staff are polite and attentive without being overwhelming

P Donelle

Customer service is awesome...and so is my new Toyota. ????

Virginia Hannah

Quicker than expected.

Mélissa Aucoin

Excellent services from sales to services! The Highlander meets all my expectations and beyond! Strongly recommend Acadia Toyota and the Highlander! What a great experience my first Toyota. Luc & Melissa

Crystal Daigle

Purchased a Camry this weekend and the entire experience with the staff was beyond amazing! We’ve purchased from many dealers here in Moncton and have literally walked away from cars we loved when we felt pressured by the sales people. Acadia Toyota listened to what we were looking for, treated us with respect and went above and beyond at every opportunity. Special credit goes to Zaid, Myles and Ryan!! Every when we had to wait, the other salespeople were offering coffee, water, snacks and joking around with us. Highly recommend this dealership and love my new Camry!

Andre Stlaurent

Became stranded in my 2017 highlander while travelling with my wife and two young children in Moncton. Called the Toyota roadside assistance who were able to get me the number for Acadia Toyota. Really poor timing for a relatively new Toyota to not work; I was travelling out of town, the weather was terrible, and they were about to close for the weekend. After describing in detail what was happening, the tech said “sorry, it’s impossible to tell what’s wrong with it until I get a look at it and we close in 10 minutes.” The only advice, which was actually helpful was to “try Canadian tire”.... a 5 min conversation later, having given him an identical description, I was given some advice and was able to get the vehicle running and home. I’m disappointed in my vehicle, I’m disappointed how little Toyota roadside assistance can do, and disappointed that the advice I needed had to come from Canadian tire. But hats off to the nice fella from Canadian tire that took 5 minutes from his day to help me out when toyota wouldn’t...

Durandal

Best experience buying a car hands down. My partner and myself bought a used vehicle from Josiane Pelkey. It was our first vehicle and we were apprehensive about dealing with the stereotypical car salesperson. Lucky for us we met with Josiane. She was honest, transparent and answered all of our questions. Weeks after buying from her we had trouble attaching our new licence plate. She didn't hesitate to help us get it attached. I consider this going above and beyond. 11/10 would buy from Josiane again.

Ruth Gollop

We visited Acadia Toyota on Dec 20th and were greeted by a sales assoc named Lucas He gave us excellent service and answered all of our concerns will definitely recommend Acadia Toyota to other people thank you again

Julie Despres

Amazing experience!

zhichao xu

good attitude and service

Dennis Fowler

Traveling and away from home, my car was experiencing some issues. They fit me in right away and repaired my car. They provided a shuttle service to and from the dealership too.

Kathy Frigault

Though I didn't end up purchasing from Moncton due to distance issues, the customer service I received just over the phone was exceptional. Andre was so helpful in getting me answers and saving me trips back and forth. Had I lived closer I would have definitely gone with them!

Josee Cormier

First time buyer from Acadia Toyota! I am a very satisfied customer! Great team who adapted around our needs, very respectful and friendly. Would strongly recommend dealing with Pat Deluca, a young motivated salesman with great social skills and knowledge. Thank you for your great customer service! Will certainly enjoy my new Rav 4!!

Lynn Landry

Worst customer service I've received in a long time (not worth 1 star). After being told my wait time would be 1h30 (with a booked apt), I was ready to wait and relax with my coffee. After 2hr, I went to check up on my vehicle. They said it would be another 45 min. Ok it happens. I might as well wait. Nope, after another 45 min I check again. It will be another 30 min!!! I waited over 3h30min for an oil/tire change. Waiting is not my issue, I would have appreciated being told the truth and not getting the run around. I could have rebooked or left my car for the day. The service person, not worth mentioning his name, treated me like a number and my frustration only arose when he offered the lady next to me lunch or a car after she had also been waiting for 2hrs. I had heard this comment from other friends but thought I would check for myself. Needless to say, I will not be back for any services and definitely not to purchase another vehicle from this location.

Paul Unger

Profesional and friendly. Comfortable waiting area.

Marc Cyr

Great salesman Max.

Martin

Great place to buy a used car, I will definitely check them out again next time I'm looking for a car. Darrin was very knowledgeable and helpful with the car I was looking at. With Darrin it was a pleasant negotiating experience. Unlike the experience I had elsewhere the previous day. You can view my other reviews to see what happened elsewhere. We're extremely happy with our "new" used vehicle. Thank You Darrin!

Jay-R Velasco

Look for Ed Nacpil. He will assist you with everything you need.

Marianne Steeves

Great service. Very friendly and work with you to find solutions to your problem

John Martel

The staff here are amazing and certainly go out of their way to assist you in getting either a new car or to get your car serviced.

Amanda Volans-Martin

Hate dealing with Acadia Toyota they always seem to sneak in something for you to pay for and don't tell you before your service

Denise Melanson-Candela

Both the sales and service staff are efficient and respectful. The people working there are friendly while remaining professional and one gets a sense of trustworthiness when dealing with them which corresponds to my experience to date.

Ashley Lutes

We had the best buying experience at Acadia Toyota! The team was friendly, knowledgeable and not pushy in the least. Jason and Jeanette were always available to assist us from start to finish. I will definitely be returning here the next time we are in the market for a vehicle!

Pierre Landry

Outstanding dealership and staff. Bought a new car for my Dad (age 95). Painless purchase,knowledgeable salesperson.

Amy Clark

My husband and I were planning on shopping a few dealerships last weekend; Acadia Toyota was our first stop. We were greeted by Pat Deluca when we walked through the door at 9 am Saturday. He spent all morning with us, test driving our top picks and was very patient with us. Pat is a great salesman. He is very nice; has a great sense of humour, and is not pushy. He didn't pretend to know everything and made sure to take the time to get us all the information we needed. Needless to say we didn't shop around after leaving Acadia Toyota. Pat looked after us; making sure that the process went smoothly. He introduced us to other members of their team; all of whom were great (Miles and Derek). The entire experience as a whole was amazing. We never had that great of a customer experience in a long time, and will definitely be recommending Pat Deluca and Acadia Toyota to our friends and family.

Michael McFadden

Friendly and knowledgeable staff, no issues with service.

william raseroka

The service I resivred was not ok I brought my car for only a service but they did not even clean my engine and the car was having new problems not having power when I brought it back they tell me to buy foul pack I bought them but the car was doing the same thing when I brought it back they put it in the computer and the car was ok .only to find out that the only problem was just to reset some quotes I just spend extra R1800 for nothing .the service was very bad at all

Steven A

Great place and very friendly sales people who will not push you to make the sale. The product sells for itself.

blado467

Not a good Experience at this dealership at all the lady at the front desk was ok ask question about covid etc.. but the sales person doesn't seem to want to sell gave his card he said he will contact us we haven't heard of him so it doesn't give me a good impression of this dealership.

Steph Kelly

Extremely poor customer service, especially since new ownership. I went into the dealership 4/7 days in one week to finalize the end of my lease - no consistency in information given each day (everyday I was told something different). One of those days I even called to consider buying a used SUV only to receive an answer such as this one: “You can go on the website and have a look”.........no effort. (I already had been on the website - I called because they are supposed to be there to help, not tell me to go on the website). I decided to buy out my car and be done with it all, so I called to get the price of the buyout to know how much I needed to bring the following day, I was told by the manager that I would get a call back with all necessary information and needless to say, I never received a call back. As if the treatment couldn’t get any worse, when finalizing the paperwork there was an additional fee added onto the price which has been waived in the past by all my other family members, except for me. I question them on this and all I got was a SHOULDER SHRUG. Extremely unprofessional and disrespectful to a loyal family of Toyota’s since 1983. Will never buy from this dealship again.

Emilie McGrath

I had amazing service was very warmly welcomed. I had few cars in mind I decided to go with Serge as my salesman and do not regret it will definitely be buying with him for my next cars, this was my very first car purchase he made sure I understood EVERYTHING after I left I had so much knowledge about buying a new car that I didn't know about. He made sure I had the best but affordable insurance for my car he didn't hide anything from me he showed me everything no surprise payment etc. what he said was the final price. He gave me a good deal and after getting my car he made sure I understood all the features and functions in my car. Even when I had questions after I bought the car he answered and was always happy to talk to me, even today I know I can call him anytime if I have any problems they were absolutely amazing. I also had to give a big thank you to their amazing financing guy Ryan that helped me with choosing the plan that worked best for me even helped me after hours of work which is absolutely incredible. I had a absolutely amazing service, I would definitely recommend them especially Serge. Thank you Acadia Toyota for this amazing service and for my brand new CH-R 2021 i'm definitely a proud owner and proud to be with Toyota

Monica Poirier

I had previously spoken to one Product Advisor a few months prior to purchasing and it hadn't been a great experience so I was a bit reluctant when I made an appointment at Acadia Toyota. However, as soon as I met Max Sentner, all my reluctance went away. He was great right from the very first words he said! He included my 10 year old in the process, which was truly great! He answered all my questions and made sure to take time to explain everything to me. Ryan Brown, the Financial Services Manager, was just as great. Very chatty, very friendly, very helpful in answering any questions I had. When I came back the next day to sign the final papers, he was also very helpful and thorough. When came time to drive off with my new vehicle, Max came outside with me to explain the ins and outs and to make sure I felt comfortable with the vehicle. All in all, the customer service I received was excellent and I would recommend this dealership and these two people specifically to anyone who is in the market for a vehicle!

Richard Thorne

Just love them!

Bob Boulanger

It was the second time that I went for the same problem, the first time they forgot to call me to advise that the piece had not came in. Not too impressed.

Rachel Leblanc

I called for a price on a highlander and they never call me again

Ben Bevans

Bought my truck from Acadia Toyota a few years ago. From the beginning of the decision making process to the end of the sale they were very informative and patient. It's nice when you can get a great product and great service from the same place. Thanks Acadia Toyota!

Dan Breau

Went in for the first time and I was greeted at the door and asked what I needed help within putting my two feet inside. The lady guided me to the parts counter. As I'm waiting in line to be served, two employees walked by and asked if I needed help with anything as I'm waiting my turn to be served at the parts counter. I felted valued the second I walked in.

Jordan Crossman

No comments never never bought car there

Pascal Ferron

Well, within a year, this place has gone down in service quality. I had to reach out 5 times to try and get a recall done. To no avail. Then, today, I went for an oil change and mentioned the recall. They had the parts to do it, and said it would be a total of 1.5 hrs. It took them almost 3 hrs. Won't go back.

Jessica dunn

I was not at Acadia Toyota today.

jean brown

Hi I would like to thank the staff at acadia toyota for the awesome service when my toyota rave had a dash problem . Huge thanks to Patrick Arsenault warranty advisor, todd coleman service advisor, Jason Cheng service advisor and Chris Wilson . These guys went above and beyond customer service. I am so glad I left amherst Toyota to go to acadia . My car is being look after no charge and they gave me a rental . This group of staff should give a helping hand to Amherst Toyota on great customer service. Thank you for the ongoing best excellent customer service ever. You guys could teach a few people about awesome customer service. Forever grateful . This service is way more than a 5 star. Keep up the great customer service. Jeannie Brown

Craig Samson

Our family recently purchased a 2019 Tundra from Acadian Toyota. To say it was a good car buying experience would be an understatement. From our very first interaction with Max Sentner, we've been nothing but impressed with the level of service we've received from the staff at Acadia Toyota. We would highly recommend this place for your next vehicle purchase.

JVP Johann

One guy at service desk , line up of customers waiting for scheduled appointment.No coffee in waiting room unless you'll tell them about it.Oil change takes over one hour.Otherwise ok.

ryan martin

1st time buying a Toyota and likely wont be the last. Service was amazing start to finish

S P

While I didn't end up purchasing a car from Acadia Toyota in Moncton, I think it speaks volumes about their customer service that I was compelled to write a review about the excellent experience I had. Pat was courteous, knowledgeable and extremely helpful from start to finish. I really appreciated how accommodating he and Todd were in trying to meet my specific needs for a car. Overall, I'm very happy with the level of service and professionalism. I'll definitely recommend this dealership to people in the market looking for a vehicle. Great job guys!

Kevin Aucoin

Amazing customer service and a great company to do business with. I have two highlanders and couldn't be more pleased Kevin A.

Clarence LeBlanc

Great service

Syl M

Bought a Toyota Corolla LE there 3 days ago.

Lin Munro

Bought used Toyota May 2016 with an extended warranty. Less than 2 years and 26k later...replaced battery, struts, shocks, brake pads, rotors and part of control arm (which should be covered under the purchased extended warranty but of course it's not the actual control arm so not covered...gotta love the fine print) Appreciating wear and tear, I should at least have gotten a year in without repairs. Don't put any stock in their "Certified Pre Owned". Will not purchase new or used from this dealership again. Re "response from owner". "After 2 years of driving"?!?.... I didn't get 1 year of driving. So the battery doesn't make the cut on your "rigorous 160 point inspection"? It didn't last a year. As far as your comment around the suspension, I purchased an extended 30km / 3 year extended warranty (which is still valid) - which I paid alot of money for - and it covers (supposedly) most of the suspension. I have no "questions for your sales manager"...I'll consider this a lesson learnt & take my $$ elsewhere next time..new or used.

Theriault Roger

Amazing to say but buying a vehicule was a Very good experience, no sale pitch, no selling pressure. Thanks to Jason for that experience. Also Fast and Good quality service

Andrew Barkhouse

Our family has purchased/ leased several vehicles from the folks at Acadia Toyota over the years. The customer service has always been second to none. Keep up the great work!

Beautiful Brewing

Acadia Toyota has been fantastic, Matt and the team exceeded expectations, we will be purchasing there again in the future. Great products and great service.

Anike Roy

We recently purchased a Corolla and a Tundra from Acadia Toyota - Making that our 4th purchase from this awesome dealership. Excellent service (as always) from our product advisor; Tracy Phinney. She has a great personality and gives her clients exceptional service. Sales Manager; Myles Enstrom is professional and very helpful. He will go above and beyond for his customers. Thank you Tracy and Myles for making once again our purchase so easy and pleasant. I can't recommend this dealership enough.The customer service is top notch. Acadia Toyota will always have our business!

John Meade

Great dealership with excellent staff.

Armegedona K

I have just moved to this area. My first service advisor as other reviews was friendly, professional and proficient. 5 stars to the advisor. The appointment scheduler being the first stop for customers looking for vehicle service, needs to be people person, patient, and most important professional. She is rude, unfriendly, impatient and most important unprofessional. I did not get her name, has a French accent, a 0 star on her review. These personnel should be trained to direct the calls for issues they are not professional/proficient to address and not hang up. Would like to give a feedback on the online scheduler for appointments. It is a waste of time for customers who are pressed for time to use the online tool, should be fixed to synch with the appointment scheduler's system, so close to real times are available Or change it to a messaging tool to contact appointment department. The email that supposedly is a confirmation email, does not acknowledge the time you asked for an appointment rather states that it is a reminder for an appointment at a time they give. I selected 10AM online and the reminder email confirmed me for 3PM. Would help to have the email content revised. If Acadia has customer satisfaction as a priority, would appreciate addressing this.

Cam Davidson

It was really good the seller was really helpful

Kameron McKinnon

Great people great service vary friendly

Poussepanan Suddul

Good service from Acadia Toyota. Friendly staff. Some reasonable wait-time, but everyone willing to change winter tires, so it is understandable.

Julie Blanchard

Recently purchased a 2019 Camry XSE from Acadia Toyota. Overall experience at this Dealership was beyond what I had expected. Special thanks to Max Sentner and Murielle Petitpas for the great service! Would greatly recommend!

get lost

Hello Acadia Toyota, why did you delete the 1 out of 5 star by AH? I was just about to share it with my co-workers and it mysteriously disappeared. That hardly seems like something a dealership with honesty and integrity would do? I suspect there was some truth and it hit a nerve. As someone who works at the Moncton Hospital I know of your dealership's reputation; deleting a post because it's a complaint just confirms that reputation. Just saying.

Mykhailo Gotsmanov

Excellent service.

patricia brine

wonderful service from Mathew Girvan......

Team Player

Nice service. Thank you.

Mike Gallant

Service department is out for your money. Be careful.

Alex Uzycki

Sales does a great job! But once this dealership has your sale forget about getting anymore of that hospitality and dedication from the service department. The last 3 appointments I have made, once there, the appointment is pushed back 3-4 hours no notice or even any sympathy for the fact that my appointment was completely changed and then told the shuttle can't bring me home as it's out of the area(28kms away). Then when I asked for warranty coverage the service advisor looked at me like I had two heads and replied with an arrogent tone "a 2011 with 135000kms definetly not!" Well then I must have been robbed blind when I purchased the 6yr/160000kms extended warranty! Great after sale service! ... NOT!!! Now I undestand why so many have told me to go to Amherst Toyota. Now I'm convinced jt's at the very least worth the shot!

Bryan Hunte

Awesome service, decent place

Daniel Richard

Stopped in, spoke with Serge and he is always ready to help! Didn’t buy a Toyota this run, however, if Toyota is what you want, this is a great spot!

Cameron MacDonald

Great service and very fair to customers.

Pauline Cormier

Toyota has always been very good to me this is my first rav 4 and i love it so far the service has been amazing

Jacob Snow

I had my vehicle in for a MVI last month and the service was excellent. They took my vehicle in as soon as I arrived and notified me promptly when it was ready. From the time that I arrived to pick up my vehicle and pay, it could not have been more than five minutes and I was back on the road. Very efficient service.

Tara Penney

The service I received couldn’t go unrecognized! The moment I stepped foot in the door I received phenomenal service by Shawn Parker and Lukas Johnson. I am so impressed with Acadia Toyota and the staff that I look forward to a long future of doing business with this company. Thank you once again!! Tara Penney

Mary Ann Gaudet

Just purchased a vehicle at Acadia Toyota and are over the moon with the service received from Michel Landry and Murielle Pettipas. Both were super attentive to our needs and went over and above to make the experience a pleasant one.

Marc Surette

The salesman was very unexperienced on a computer and wasted allot of time lost navigating trying to find information .Wont be buying my taco here

Michel Lanteigne

Customer service not that good. Confusing service entrance with no signage where Togo or talk to

Stephanie M

Bought a truck with a warrantee. When we brought our truck in to get services, they claim there is no warranty and are giving the run around. Stay away and go to Amerst Toyota. I should have listened to others...

Patrick LeBlanc

Slow service. With appointments my fiancee and I usually have to wait 45 minutes after our scheduled slot before they even bring your car into their garage.

Bern LeBlanc

No stock and no deals. Selling at full retail. But the staff was nice.

Kristel Doucet

The team at Acadia Toyota, and Tracy Phinney in particular, exceeded my expecations and made me feel quite at ease with the whole experience. Product knowledge is exceptional and they helped me make the best selection to meet my family's needs. I wouldn't hesitate to recommend Acadia Toyota, or to return the next time I'm in the market for a new vehicle. Do yourself a favour and trust the experts!!

Bruce Drinnan

Great service advisor. Quick service. On road trip and did not lose much time. If not out of province I would deal here.

Jayanti Viswanath

Bought a 2015 Toyota Corolla LE, with 46k mileage. Excellent Sales team, no pushiness and always to the point. As a new immigrant, my needs were very specific, so special thanks to Ed - from the sales team, who was with us from the start and patiently answered every little detail. Strongly recommend this dealership, compared to others (have done my due research) for good business. Looking forward to good support from Service team as well.

Melanie Martin

We just bought our 3rd car there and like always, great service. Our seller Michel Landry listened again what we wanted and boy did he delivered! Highly satisfied with the service.

Derek Coleman

Great service and really appreciated staff going above and beyond for my wife and I.

margaret haggkvist

Salespeople are hit and miss. Dont recommend Matt in used autos. Doesnt know alot

Matt Bourque

Great experience buying 2 vehicles from Acadia Toyota. We received nothing but great customer service from the moment we walked in the door. Would highly recommend this dealership to anyone in the market for a vehicle.

Emilia Giboi

I am very impressed with the service I've received over the years at Acadia Toyota. From the purchase to the maintenance, it's been a pleasure to deal with you. Especially I'd like to mention Jason Ward, for the professionalism and helpful attitude he has always shown! Jason has been very accommodating - especially when I call same day for a flat tire. Employees like him make your company great, and even more importantly, they make your company irreplaceable. Feeling "at home" at Acadia Toyota is the reason why I use your services only!