We have all the information of real people who are buying the products of Mr. Lube + Tires (Tires) in the area close to Nanaimo (Canada).
Right now the firm receives a score of 4.2 stars out of 5 and the rating has been calculated on 127 reviews.
You may have noticed that its rating is very good, and it's founded on a very large number of opinions, so we may be pretty sure that the score is very credible. If people have bothered to leave their review when they are happy, it works.
You know that we do not usually bother to write evaluations when these are correct and we usually do it only if we've had a problem or incidence...
This Tires is included in the category of Oil change service.
If you are able to get there when there's no line it's pretty awesome. It's like the fast food of car service. Really friendly staff and from my initial perspective really amazing service. Only downside, worth the 3/5 stars, is that the vehicle engine oil filter was replaced with an after-market one that was inadequate. The filter collapsed with less than 7000km driven. It is my opinion that car-specific requirements should be taken into account, and adequate replacements be used. Otherwise, awesome place.
Excellent service. I've been going there for over 3 years with my Chevrolet Cavalier 2004 and never felt pressured to do anything I didn't want to. Injector cleaning, gas filter are all things that need to be done at one point or another and when they did, the car ran much better and I get a great gas mileage. Sorry to hear about other clients bad experiences, but I never even once been disappointed.
Very impressed with the service. Boys were amazing, friendly and very professional. Definitely coming back again :)
Matt is very professional and friendly. I had best auto service in the past 8 years. Definitely come back to do more service at this Mr. lube location.
This place is awesome. I love that the staff communicates openly with one another and is always uniform and professional.
I went to get my car inspected here after noticing a burning rubbery smell in my car, the staff told me the smell was caused by broken brakes and it will cost $1700 to fix. This was surprising since the car is relatively new, so I got the car inspected again at the dealer just in case... Turns out the tire breaks were not broken at all and the smell was actually caused by oil residue left by Mr.Lube staff when they last did my oil change. Not only did the staff at this location gave me a wrong diagnostic, I later found out that the quote they gave me for the $1700 "break repair" was actually for performing a full tire service and changing all my tires to winter tires, so they were trying to trick me into paying $1700 to change my tires even though they claim the problem was caused by broken brakes... which wasn't even a problem on my car! Mr. Lube has a reputation for providing free or cheap services for inspections and small fixes (thus the other good reviews), but be careful when they try to sneak in other "recommended" expensive services that you don't need. (also be careful about their vehicle inspections, this wasn't my first time getting a wrong diagnostic from them... might write my other experience in a separate review next time)
I got a flat tire around 7:30 PM, Thank you Raymond for staying late and helping me, I really appreciate your time Thank you once again
First and last experience with these guys. I got my car's oil changed and the person there told me that my transmission fluid needed a change as well. They charged me around $200 bucks for all that and screwed up my car's oil switch and oil started leaking. I went back to them and they told me that the oil pan was leaking. Later, I went to another mechanic and they fixed my car. The point is, please don't screw people over because they are actually trusting you with their stuff. Horrible.
Didnt even put my air filter system back together kept telling me issues to make more money. They are lazy and scammers
Thanks for the heads up Mr. Justice.
ahhhh auto ownership .as a female car afficionaddo I know a little something and find a huge discrepancy in charges from one shop to another but Mr LUBE is a safe company my car is ..such a JOY .until the check engine light comes on ...one life hack that some woman may not realize is getting the fluids checked and topped off...in THAT process you also get a pretty accurate report about all functions of your car ...thats part of the service I have come to expect from the NORTH VANCOUVER MR LUBE. Driving in the second you arrive, coffee for you in hand by your greater complete fluid check plus lights cabin filters windshield wiper blades etc etc ...my location knows me know ..if that check engine light comes on or coolant light ..I do not run to the dealership ...but to Mr LUBE ...if budget is a concern ...SPEAK UP ...they can triage your issues for you ...at the end of the day ...TRUSTING your vehicle to perform starts with a car which has trusted specialists ...Mr LUBE is the place ...
Above par service! The guys hustled and had new tires on my vehicle in 20 min..the manager was exceptional in customer service and was helping the crew to get my vehicle fitted
Great crew - very friendly
Be careful!!! And make sure you check the price twice if the helper suggests to change anything beside oil change.
Excellent service
Mr Lube lost parts of my car. Brought a company car in for simple service (oil change and tire rotation) because I thought no one could mess that up. Thank you Mr. Lube for proving me wrong and finding a way to screw up the simplest of mechanical tasks. I provided the technician with a document outlining all the work that was scheduled for the specific mileage and they attempted to up sell me on extra services that were outside of the scheduled maintenance twice and twice I had to point out on the document provided that what they were trying to do was outside of what was required or approved. To make my first visit to Mr. Lube even more memorable their technician lost the lug nuts for my wheels. When confronting the staff that there were lug nuts missing the technician without skipping a beat told me "that's how you brought it in". Knowing this wasn't the case since the dealership doesn't deliver a car with lug nuts missing and having been driving the car for the last 2 months and not seeing a dark hole that was now there where a nut should be I knew that they had screwed up and were simply passing the blame. The other shady bit would be that any half decent car place would point out to a driver that lug nuts are missing as it would be a safety issue but instead Mr. Lube simply tried to hand the car back like a child that broke someone's toy but doesn't want to admit it and hopes it goes unnoticed. We are all human and errors happen (misplacing parts or dropping it into some weird crevice that it can't be retrieved from) but the professional move would be to own up to an error and correct it rather than trying to send a customer on their way with poorly secured wheels. Would not recommend anyone go here unless you enjoy being told your car was missing parts when it wasn't. Up next will be the car only having 3 tires when picking it up and Mr. Lube telling me that it only had 3 wheels when I drove it in.
Kelly, Dave and Mani are great! Great customer service!!!
Did the oil change but did not have the air filter at store for our vw jetta. For a company that offers drive in service you either should have a proper stock or be able to get the part on demand and quick.
Good service, reasonable rates.
Craig the manager here knows his stuff. Very very good service and will happily take my vehicle back for future assessments and oil changes based on the expertise they exhibit. They don't have the best tools available for use, but what they do use get the job done to quality expectation.
Great accommodating service. My car is now ready for my road trip.
Great customer service, quick and good quality ????
Big military and veterans supporter. Great staff.
They are open late and on Sundays unlike other oil change services in the area. Employees were friendly and helpful, and did not try to upsell services.
Very good staff and they know how to fix properly...recommendation to everyone
Always a quick, professional visit. Friendly and fast service
Super nice guy just topped up my oil for free. Thanks!
Always pleasant, staff are attentive and very clear on procedures. Been several times, always satisfied.
This Mr. Lube location was the best Mr. Lube I have ever been to. They were so helpful with getting me back on the road during my travels (not from this city) when CT told me I could not get my flat tire changed that day. All staff were very kind! Highly recommended.
Good friendly service
Great service , will go back next oil change
Quick honest service
Best shop coffee in city. Service is pretty good as well.
The team at this location were friendly, professional and experienced. Fantastic teamwork! I did have to wait but I didn't mind as the team worked hard to get my car done. Will definitely go back.
Fast friendly service offering coffee water or very good hot chocolate I might add while you wait as well as a news paper. The wait time usually depends upon arrival as it is first come first serve and most attendants that reccomend services will show you what is wrong and explain why you need this service done or filter replaced which makes it easy for me as the customer to u derstand and decide whether or not to do the service. Also they offer up colouring books and crayons for the children while waiting for the oil change which parents really appreciate. Very kind courteous staff and I would reccomend mr lube on central to anyone of my friends and family and pretty much anyone who need an affordable oil change and other services needed to maintain your vehicle 10 out of 10 in my opinion.
(Translated) Hello I am here to tell you about an injustice done to us at Mister Lube. Last November, we went there (my partner and I), the one on the Champlain to change our tires to put winter tires. Arriving on site, the "professional" on site let us know that one of our wheels had a nail in it that we had to put away, then we asked him if we could reuse our wheels for the next season, so come back to replace the wheels that we change to put them in summer, he clearly told us that our wheels were in good condition and that we could still use them the following season. During the month of May, we are therefore going back to change our tires in order to add the old ones that we removed in winter. After a check by this same "professional" they let us know that 2 of non tires are no longer in good condition that we had to buy two more. What we did without flinching. When we returned, with our 2 new all-season wheels, he told us that the 2 old wheels we had on the car in winter (including the wheel that had the highlight) were winter wheels. When we wanted to address the situation, the only solution they offered us would be to install the 2 all-season wheels (the new ones) plus the two winter ones (the ones he removed in winter, one with a nail in it) with no installation costs but you had to pay to repair the one with the nail. What I don't understand dear "professional" from Mister Lube, that's why you made me buy 4 new winter wheels for my car if I had come with 4 winter wheels to install on my car. As a professional, you make the difference between winter tires and all-season tires better than I do not you? Why didn't you tell me that I already have winter tires instead of spending more than $ 600. Also, why on our return in May, you did not tell us at the same time that our 4 wheels were winter wheels, you remember, when you told us that 2 of them were no longer usable. And finally, why do you want me to uninstall 4 winter wheels to add 2 winter wheels (including the one with the highlight) and 2 all-season wheels? Can someone help me understand? (Original) Bonjour Je suis ici pour vous raconter une injustice qui nous a été faite a Mister Lube. En novembre dernier, nous nous sommes rendus là-bas(mon conjoint et moi), celui sur la Champlain pour changer nos pneus pour mettre des rous d'hiver. Arrivée sur place, le "professionnel" sur place nous a laissé savoir que l'une de nos roues avait un clou dedans qu'on devait ranger, ensuite on lui a demandé si on pouvait réutiliser nos roues pour la prochaine saison, donc revenir replacer les roues qu'on change pour les mettre en été, il nous a clairement dit que nos roues etaient en bon état et qu'on pourrait encore les utiliser la saison d'après. Au cours du mois de mai, nous sommes donc retourner pour changer nos pneus afin d'ajouter les anciens que nous avons enlever en hiver. Après une vérification de ce même "professionnel" ils nous fait savoir que 2 de non pneus ne sont plus en bon état qu'il fallait en acheter deux autres. Ce que nous avons fait sans broncher. A notre retour, avec nos 2 nouvelles roues toutes saisons, il nous afait savoir que les 2 anciennes roues que nous avions sur la voiture en hiver(dont la roue qui avait le clou) étaient des roues d'hiver. Quand nous avons voulu adresser la situation, la seule solution qu'ils nous ont proposé serait d'installer les 2 roues toutes saisons (les neuves) plus les deux d'hiver ( celles qu'il a enlevé en hiver dont l'une avec un clou dedans) sans frais d'installation mais il fallait payer pour réparer celle avec le clou. Ce que je ne comprend pas cher "professionnel" de Mister Lube, c'est pourquoi m'avez-vous fait acheter 4 nouvelles roues d'hiver pour ma voiture si j'étais venu avec 4 roues d'hiver d'installer sur ma voiture. En tant que professionnel, vous faites la différence entre pneus d'hiver et pneus toute saisons mieux que moi n'est-ce pas? Pourquoi ne m'aviez-vous pas dit que j'avais déjà des pneus d'hiver au lieu de me faire dépenser plus de $600. Également, pourquoi a notre retour en mai, vous nous aviez pas dit en même temps que nos 4 roues etaient des roues d'hiver, vous vous rappelez, quand vous nous avez dit que 2 d'entre elles n'étaient plus utilisables. Et enfin, pourquoi voulez-vous que je désinstalle 4 roue d'hiver pour ajouter 2 roues d'hiver (parmi lesquelles celle qui a le clou) et 2 roues toutes saisons? Est-ce que quelqu'un peut m'aider à comprendre?
great prices and better service ask for Saba
Fast service, no appointment needed and is warranty friendly. ????????
We traveled from Timmins and ended up with a rock chip in our windshield. The service was excellent, professional and the environment was clean. I'd 100% recommend this place!
Very friendly staff, didnt get his name but helped us out with the best knowledge without trying to push service or a sale on us. Much appreciated
Fast efficient service!
Guri was very professional. My tire was flat and not only he helped me to get the tires changed but he didnt charge nothing from me. His team was just quick to respond too. Thanks Guri and team for the great help. I really recommend this place for any kind of car related help.
Good folks here, had a stuttering engine; thought fluids could be low and they checked things out free of charge. Turns out it wasn't fluids and their honest and compassionate service team helped us find the closest dealer who could help us out. We'll be back for regular preventative maintenance!
Service was exceptional. They really treat you well.
Tremendous Service Done by Professionals. Must Recommended place for all your Auto needs. Especially Vikas and the Team Doing their best to provided exceptional Customer Service.
Perfect customer service. Perfect vehicle maintenance. Over and beyond what is required.
We tried this location in 8th Street because of the reviews but we got disappointed. Had an oil change done. Poor quality oil and guys who did service are incompetent. They also didn't put back plate cover underneath saying there's damage which the car didn't have before. Also, the car started making noise after we left. Turns out air filter wasn't installed back properly. I also spoke with a friend recently who informed me that he went for the same service on the same location before and the same thing happened to him that's why he didn't come back. Wouldn't recommend.
Mackenzie and Patrick were helpful, quick, and knowledgeable. They shared lots of honest tips for economical vehicle maintenance. The oil change was very quick and include top ups on my coolant and washer fluid. Also, it includes unlimited oil top ups. For a $77 standard oil change I’d highly recommend this value. No appointment needed, drive in and don’t even need to leave the vehicle if you wish
Awesome
Hands down the absolute best service in town!! Very efficient and thorough. Everyone is extremely friendly and welcoming. Won’t dare go anywhere else!
Really fast service
We got an oil change today and Riley was so great! Super thorough, friendly and helpful. Made sure everything was in working order and went the extra mile. Some people just have a knack for working with people! Would return :)
This is my go to location for oil changes as they are quick, efficient and professional. Last visit was not the best experience, but after talking with the owner /operator this will still be my go to. The owner had called, we discussed the issue and all ended well. I would recommend Mr Lube everytime for vehicle services you require.
Fast and excelent service. Chris was friendly. I will always be back out there.
(Translated) Sukh exceptional service (Original) Sukh exceptional service
Very impressed, I'll use again and would definitely recommend to others. Thanks Patel :)
Fast friendly service for a tire changeover. Thank you!
Super helpful, knowledgeable staff here. Thorough check of fluids, lights, etc. and explanations of why they recommend any additional services. Quick, efficient and well trained staff that make you feel like a valued customer.
Today I went in for what I was thinking was going to be a 30min wait, as per the welcoming associate said. In total, the amount of time I was there for was 1h and 30mins. This was the longest time I've ever waited, plus my service time together. Next time I will be trying out the other location.
Excellent speedy service, mechanics have a great sense of humor, in and out very fast!
Horrible, slow and unprofessional, the management and owner should be ashamed at the way this place is being run.
They answered all my questions and restored my headlights to look brand new
Needed an alternator with a bad bearing swapped out. They got me fixed up in the time it took me to walk to get a Donair, eat it and get back. Great service.
Wonderful staff. They are very professional and informative. Very thorough! Never tried to sell me on stuff but showed me things that needed to be dealt with!
Awesome attitudes.. fact Excellent and fast service.. fact I will go back . Fact
The first impression was not good. 45 minutes to get in Building. Was tired, so the up selling was really annoying that day. I did get a paper and offered a coffee. It seemed like confusion is the business plan.
Been going here for years. I like that they aren't pushy with upsells. They'll always suggest you get something done but they're very nice when you say you don't want to. Easy to deal with and I just just got free wipers with my oil change!
The tech has changed the costs of differential fluid change 2 time and made a mistake in the calculation which make it a loss for me and would be cheaper to change at the main dealership
Always quick service. I choose to do some fluid and filter changes, but not all - and they just suggest and explain and don't pressure. Very happy - highly recommend.
Big shout out to this location for being a huge supporter of Veterans! Fast and friendly.
Karen and Tejas always keep my cars running well and take great care of them . Very satisfied with all my visits here , great service and always positive . They always go the extra mile to make sure everything is perfect . Highly recommend !
Got an oil and transmission fluid change. Had everything else checked. Friendly, informative staff.
Quick oil change. But they often try to up sell unnecessary fluid and filter changes.
Andrew was amazing ????
I recently received services from Mr. Lube for Engine Oil, Transmission Oil, Brake fluid, Differential Fluid and Coolant change with some extra services. Mr. Jaspreet and Team were found very professional and very cooperative in pricing. I really highly recommend it to those who is looking for professional oil change and car services.
I do not like to deal with mechanics ..i pulled in distraught and these guys helped me out ...They checked everything before i took my long drive home and were gentle on my vehicle (bonas). So polite and did not charge me topped up my OIL i made it safely home ...BIG THANKS you got my business .....GREAT GUYS !!!!!!
Staff skipped many steps during my car's service. There are better places to get your vehicle serviced!
They cracked the transmission fluid tank area and said they fixed it perfectly and that there would be nothing to worry about Had a roadtrip the next day and found out my transmission fluid was leaking so had to spend a fair amount of money to get it fixed somewhere else last minute.
Always great consistent service!
Thank you Happy
Awesome experience. Had tires installed that i bought. No appointment needed and was done within an hour. Definitely be coming back
Will and Ayden were awesome! They shared insight and professional opinions without wasting my time. Completely friendly and engaging. Great experience and way less wait time because of their location in the city. Great team. Thank you
My go-to vehicle service center. Never been disappointed!
It takes some time to get into it as there are few people always. But the work is rather quick. Did a tire change, the person who talked to me (steve i think) was good. Gave bags for summer tires as well.
These guys are awesome. Needed a part and they went above and beyond to help get my wiper blades fixed fast and properly.
2nd time there and really like the place. Workers are great
Good job! I go always! Need some store detail clean but that’s all
Everyone is always kind and courteous when I stop in for an oil change. The service is very good and FAST! Thanks!
Very good customer service!
Babar is the very best at what he does!! He really took the time to explain what the issue was and took his time making sure everything was properly fixed with my transmission issues. The customer service was fantastic and I was able to save money due to his honesty and knowledge. I will definitely come back here and recommend all the helpful staff at 490 Dundas st. West Oakville!
Great service. Really friendly. They accidentally put a teeny tiny crack in our glove box when trying to check the cabin filter and offered to have it replaced. Really appreciated. Brandon and their manager.
The service was fast and friendly. Normally, recommendations are made, but only when required. It is nice to have a beverage and read the paper while they work. They go through a recommended checklist for your specific vehicle.
Went in to get my summer tires put on (already on rims). Was asked for additional lug nuts which I have never had--had the car/rims for over four years. They said I needed to buy specific lugs nuts and priced them for me. No thank you. Went to a different location and was able to get my tires change with out the additional purchase. I feel like they were trying to take advantage of me because I am female or because my rims are a bit of a pain to put on and they did not want to deal with it (they are more snug with the tool they use, so its a bit of a pain--but still possible!!).
Yesterday I attempted to have my oil changed at the Mr Lube in the Home Depot parking lot in Waterloo ON. The first question asked when I pulled in the service bay was "Can you please put your mask on" . I explained to the service tech I have a condition and don't wear a mask, to which he promptly told me they cannot service my vehicle if I don't wear a mask. Seriously??? At Mr Lube you stay in your vehicle as the car is serviced. I would have gladly stood outside in the rain. This is ridiculous and Mr Lube will never get another dollar from me.
Brandon was very helpful and I felt like his recommendations were honest and not a rip off! I’ll be taking my other vehicle in today. Thanks
Fast servuce and reliable quality work! In a tight spot for time, hit these guys up for any small auto service if you need something done they can handle!
Excellent service and always super friendly!
Just had my oil change At Mr. Lube Andrei Edwards did my car Very please with the service 100%
The young girl in Peterborough was very smart with Cummins diesel. Great job done
Good employees who run an efficient oil changing service at a good price. Never had any issues.
Great as always faboulas staff great service
They were very polite and efficient. Glad they made me aware of the various services they offer. They picked up on my power steering issue resolved it.
Many thanks to : Kamal, Roj & Apkar . Quite knowledgeable & friendly !
Amazing
(Translated) Always find something more that increases your bill. (Original) Trouve toujours quelques chose de plus qui fait augmenter ta facture.
Phenomenal service. Even though we didn't do the tire change here due to time frame. We really appreciate the help provided.
Excellent Service! Always greeted with a smile and an offer to have a water and/or newspaper if you have to wait. The Team at Mr. Lube has always been very friendly, courteous and prompt. I have been bringing my personal vehicles here for many years now. I also brought my company light truck in for service today and they were very professional and all Covid protocols were in place. A pleasure to have your vehicle serviced here. I also like the coupons and I think you get good value at Mr. Lube.
Excellent customer service and they go the extra mile
This location is always great. They remind of maintenances required or suggested due to mileage and are not pushy/repetitive like other locations I've visited over the years. I simply say , "I'll have to talk with the better half", or, "that's not in the budget at the moment", and it's left at that. They just write anything suggested on my print out. Great service and teamwork always at this location!
Really good service, friendly knowledgeable employees
very good service
Happy helped me at this location with my tires , he was so pleasant and helped me within minutes of arriving. Thank you Happy!!!!
Expensive
Fast friendly service, great attention to detail. Always a great visit.
Incredibly knowledgeable and helpful staff, in and out in no time. 100% will come back
I typically do all my own work to my vehicles, but this season I returned from a trip out east and had everything put into storage (and everything has been a headache with Covid). So figured I would check out the new place Mr.Lube and have to say. I will be sending my wife here (don't take that lightly, she makes me do all the work to her car) and I might just come here for now on myself! If you are looking for the most convenient thing during the holidays and Covid. Come here! Just drive up to a bag door, once someone is done they get you right in & provide the best service I have had. (I have only done my own or dealt with the dealership. So highest respect to these guy the more and more I think back! I do have to point out I had the privilege to have Pritul in service door 3. Once more I have to point out the fact I have mainly went to dealerships for most problems but I'm the YEARS owning my vehicle. VW Orillia never changed the filter or asked for the interior filter to be changed even after several years.. came here once and Pritul popped it open and showed me the most horrifying sight. So this may be a bigger issue for VW and all I can say is THANK YOU again Mr. Lube Orillia and Pritul.
Super helpful and friendly staff! :)
Very polite and friendly, great place overall.
Quick and fast service always get back to them and friendly people free coffee love it
A calm, neat and tidy service, and atmosphere. Respectful and kind towards me. No pressure to purchase more than an oil change. Stay in car service was excellent. Friendly. First time was a bit anxious, but turned out good. Thanks guys!
First time coming to this location, Preet, Harki, Wyatt and Shah were very nice and everyone else at this location were very well mannered and well dressed and treated me with a lot of respect.
Fast and reliable. Never had a problem with them. Recommend it ????
I did my tyre change from this garage, the guy bhupinder singh did a great job Thnks
(Translated) Sukh and Tarj did excellent service !!! (Original) Sukh and Tarj did excellent service !!!
went back there, mad and disappointed cuz transmission fluid was leaking from last service. but KARAN was still calm and nice when i got there. not only they fixed it, they topped up fluids , engine oil. and again karan is a best bloke working there. defo will keep going back there.
Need coffee
The guys working today Jan 25/18 @ 8am did me a great favor. After I bent a part of my heat sheild backing out of my parking spot at work I asked them if they could help fix it as it was dragging on ground and I have to go to Toronto later today. They did so and were very kind and generous with this service. They could have said no and turned me away but fixed my issue and I couldnt be happier. The guy that fixed it I can tell was a genuinely nice person. Thank You!
Good service and the staff was really helpful. I went for oil change but they checked everything. I wanted new brake pads so they did that too.. But they messed up something and my brake oil was going down quickly so i went back again and the new team fixed it quickly.
I've never gotten my tires swapped (my husband usually goes) so I obviously wandered into their shop not knowing what I was looking for or who I should talk to but Aditya to the rescue! Aditya and his team were very helpful when I went on Monday afternoon to have my winter tires swapped out. He informed me of the wait time (about an hour to two hours) and apologized for it being so long even though it's completely out of their control. Offered to let me drop my car off and return at a later time or wait in the waiting room where there's fresh tea/coffee. All very kind gestures. I totally recommend them and would return! Very kind individuals!
They forgot to give me my free wipers
It was a great experience to be here today. Mr. Sing was very friendly, kind and understanding. He explained everything in full detail and was very patient with us. He also addressed our concerns right away, not keeping us waiting for long. We're very happy with the services he provided and will definitely come back here if needed.. :) I'd definetly recommend this place!
Their staff is really nice and very professional with their services. You can trust their advice with your car.
As a former employee of Mr lube 708 Lansdowne ptbo i can tell you this is a great company for customers & employees. you are in very good hands servicing your vehicle at this location there are specific protocols & procedures during a service (eg, communication, team work ect..) that employees are trained to follow during any service at Mr lube witch will protect the integrity of your vehicle in comparison to other quick lubes that i have worked for that do not follow protocol witch can jeopardize your vehicle. these prices are good compared to other shops & there are no "sales tactics" because everything you buy for your vehicle will benefit your vehicle & if you did your research & listened to the technician youd know just how extensive the maintenance schedule is for your vehicle (change oils and fluids such as engine antifreeze coolant , transmission oil , axle oils, air filters, battery , fuel filters more) these are all things that if kept up on regularly WILL increase the life of your vehicle. you should please respect the employees as they go through the service on your vehicle Mr lube checks every point of your car during an oil change so you shouldn't take this for granted as most other shops wont check the things that are supposed to be part of the service as advertised & or promised. the management tom and Allan are fantastic youd be hard pressed to find better management as these two guys would always be there for the employees! tom & AL are dedicated to providing better customer service than the other shops. the employees here work very hard and they seriously deserve respect for what they do here. i always tried to give the best service possible as long as the customer would let me provide the best service possible. just remember that respect is a 2 way street. all customers are valued here, no matter what, on the other hand , respectful customers are held to a higher value as opposed to disrespectful customers by most places... employee pay - competitive employee hours - very good but not entirely flexible employee satisfaction/happiness - depends on individual- - job may become draining after interacting with 15 - 28 customers daily best employees are; Alex , bill , Greg , Evan , Al, Tommy, Tea, Akim, Ed dean, Damon. honorable mentions Spencer , Ryann , devin , Eddie , Matt & Jeff, Randal
Staff where very knowledgeable and worked very well together. Mac did a great job taking the time to work with a newer employee so they could learn the process.
They kinda had a negative view of my vehicle. I prefer they do the work and not tell me they're view of all the problems I could have with that vehicle...
I can't recommend the team here enthusiastically enough. From the moment I arrived, we were taken care of. Sing patiently and confidently explained the process - we had blown a tire and needed it fixed to get back to Toronto. While we waited, Angel approached me and my 7 year old son outside, offering lollipops, coloring books, and friendly chat. I was stunned at how caring she was for a flat tire customer! Mutha fixed the tire in no time, making sure that we returned after 5km to check that the tire repair was safe and working. I begged them to let me tip, but given their refusal, I offer this google review. There are lots of places for oil changes or tire repair, but I can't remember one that I felt so taken care of, staffed with such open-hearted and competent professionals. Thanks so much to the whole team for getting me and my son home safely, and for giving us a wonderful experience in what was a stressful situation.
Had to make a pit stop here on the way back from California so I could make it back home to Toronto. The service here was amazing, very polite technicians In and out of the bay. There wasn't any upselling involved, just gave me what I needed and I was on my way to keep looking at this beautiful place. Thank you for your professionalism, knowledge and speedy service. Will definitely be back again when I'm in the area.
They always try to up sell something I don't need. Transmission fluid b.s everytime
Had a great experience. The crew was super friendly and really helpful
I've been using Mr. Wash for a while now, but first time with Mr. Lube part of the store. The staff (Raj) was friendly and quick to provide the necessary information. He topped up the oil level and was walked me through the next few service details for my out of warranty car. Costs seemed quite reasonable. Raj was able to gain my trust, and I would be heading out to them for my next car service or tire change.
These guys rock, very efficient team. Manager even came out to change my air filters while I was waiting for a baby to open up.
Very professional
100% great service, even got good vocals
Great experience and very nice people
Maurice and Aditya, you guys made my day on a tough day. Fixing my tires up with a nail in it that was scarily hampering me on my way home from work. …
I had to swerve and ended up slamming into a curb to avoid a bigger accident, wrecked my tire and rim. They realigned my tires, make sure everything else was okay and put my spare on and gave me advice on several different solutions to fit my budget. They topped up all my liquids and since I couldn’t afford to fix it there, they told me how I can fix it on my own and didn’t charge me a cent. Amazing group of guys! TJ and another man (Ashran? I don’t remember his name sorry!) especially were helpful. Highly recommend.
I've been getting my oil changed at this location for years, never had a bad experience. Great people who go out of their way to earn your business.
Cute mechanics, great service.. what more could you ask for
Best undercoating around. Friendly staff, who do their job quickly and efficiently.
Would not trust these guys. Dishonest
Sukh and naden did good service for me. Always recommend to go there.
Well if it wasn't -30c I would have saved over $50 doing it myself. Next time I guess.
Never used this place before, in fact avoided it, fearing a corporate cash grabbing service. Delighted with the professional and courteous service today from Apkar. Had my tyre dismounted, remounted and balanced in 15 minutes with no appointment, and nothing unnecessary sold to me. Totally changed my view of this place, would recommend, and will return!
JAS helped me out. Absolute beauty. He knew what he was doing
They do a really good work here quick and reliable!
Positive and proactive staff!
Great service
Excellent service. Quick and friendly.
First oil change in my brand new truck and the guys didn't fasten the oil filter properly. It came off and covered everything in oil. I'll never go back.
Usually pretty quick. Just getting tired of telling them the same information each time that I did the last time. Don't need all that extra stuff just give me an oil change
Excellent service by boys at the store. Team Mr. Lube is rocksss..
Very good service and good price .
Very friendly young man and good customer service. Gabriel took care of us and his co worker.
Great service. Good place for tire changes
Came in for a oil change on a hot summer day. I was greeted by a young gentleman named Devesh who was extraordinarily polite. He gave me a cup of water and did a nice job on my car. I will definitely come back to this Mr. Lube!
Our rear tire popped on the driver's side on Saturday night and we didn't realize it until around 4pm. All the shops were about to close. We called over 10 tire shops that were still open and this Mr. Lube location was the only shop that does first come first serve for tire changes. They even had tires in stock that we need! Every other tire location said that the earliest they could fit us in was Monday, so we'd have to take time off work to get it fixed if that was the case. So glad we found this location and the service was great. We hung around for 20 minutes while they changed out both rear tires and the service was great! Definitely going back there again.
Extremely overpriced.. wasn't too happy about him "acting shocked" when he looked at my air filter...
Great service by Happy Singh thanks
Always fast friendly service
Everyone that works at this Mr. Lube is awesome! I phoned them to see if it was busy so I can take my car with a flat tire in for repair, they sounded happy and said to come on in. Within seconds they pulled my car into the bay and started taking the wheel off. They offered me a drink and told me to sit back while they take care of the issue. Within 5 or 10 minutes they explained to me what the issue was, how we could proceed to fix it, and also explained to me the background on why it happened and how to prevent it in the future. These guys are very knowledgable when it comes to cars, honestly way better than private dealerships or auto repair shops. The customer service was 10/10. Not only did they fix the flat tire but they also went above and beyond and made sure it wouldn’t happen to the three other tires. They checked the tire PSI, the seals and much more, when they didn’t need to do that! The issue that I came in for was due to Kal tire. I can now say I will be going to this Mr. Lube over Kal Tire in the future, for all my car issues/maintenance. Special thanks to all the members at this location including Harout, Anhad, Apkar, Chala, Raymon, Allen, Harman, and Jhomar. When one of them didn’t know for sure, they asked the other. Teamwork is the ability to work together towards a common vision. Will be back!!!
This place is awesome. Very friendly and professional. Oil change and atv tire rims changed over Recommend this place for sure
Great service always, very polite staff. Worth the extra cost because of the time savings
Great place for a fast, same-day service for all your vehicle needs.
Avoid, avoid, avoid!!! Save your money and stick to actual shops. These scam artists convinced and upsold my mom (an older lady who doesn't know her way around cars at all), convincing her of the need for coolant, oil flush and overpriced wipers resulting in a $200 bill when all she went in for was an oil change.
Came in for an oil change and this team went above and beyond! I am most thrilled that they took the time to change my cabin air filter. I was told at another location that my car model DID NOT have a cabin air filter, so it would not be changed. Ok, those guys should be professionals so I believed them. But when I brought my car into the Orillia location, the guys assured me that it did and began the difficult process of making the change. They took apart my glove box professionally and changed the 7 YEAR OLD cabin air filter. No wonder my car was blowing dust. I was thrilled with their honesty, integrity and hard work. They only advised services that my car DEFINITELY needed and broke the pricing down in a way I could understand. I tried to tip them, but they asked I write a positive review instead. I HIGHLY recommend this Mr. Lube location, as I am now breathing easy. Cheers to Pritual and Logan
They are absolutely the worst!!! If anybody wants to get their things done don’t ever come here! Their manager “Terry” he have no manners how to talk to customer !
Very impressed by the service. Best Mr.Lube I've ever been to. Highly recommend.
It has been a long time since we've visited this Mr Lube location. We are very pleased with our service today! TJ was outstanding from start to finish! He and his crew followed all of the pandemic safety rules, they were fun and coureous, and professional. They set the standard for many of the other Mr Lubes around. Cheers and Kudos to todays crew! (Boxing Day)
Great place to bring your car, they really know what they are doing and very friendly
This location quoted $160 to change my oil. Then I went elsewhere and had it done for only $70. I' saved $90 by not using Mr. Lube. I'm not impressed with the price difference and will not recommend Mr. Lube for an oil change. I suggest shopping around despite the fact that you know the name and have seen the commercials. That's good old branding for you. In these days that usually only means it's more expensive and not necessarily quality work or great customer service.
Professional and courteous.
I go for the great service, even if it does cost a bit more.
They were busy but the staff was polite and efficient. I will definitely go back for my next oil change.
Fast, friendly and professional. Exactly the kind of service you hope for.
Great service and friendly staff. My go to place moving forward!
Been coming here for a few years. Super friendly staff, always having a smile on there face. I was helped by a gentleman named Chris. Very friendly guy
Great guys who always go above and beyond. My dad and I have been going here for years. Always great service!
These guys are serious scam artists. My father went in for a regular oil change here as he has been doing for years. When he left he called me alarmed by his bill of over $1,000! It turns out the manager had been working on his car and had told him that virtually every fluid in his car was due for a change (transmission, differentials, coolant ect.) I thought this was a little strange so I referred to his owners manual and indeed none of them were due, in fact the coolant and different fluids on his car are lifetime fluids and never need to be changed. We had to go over the managers head to get this blatant scam resolved. Beware, the poor business practices here come from the top down.
My first experience with Mr.Lube. Manthan was very courteous and helpful. Very quick and hassle free!
They were so kind and loved that they had a few women working there, even as supervisors! You don't see that very often
I met happy at mr lube he provided me with Great service, I’ll definitely be back again ????????!
I have been going here for years. The staff is very friendly and prompt. I always feel as if I am being taken care of well and they do an excellent job.
Friendly, efficient and knowledgable guys. I've been going to this shop for years. They let you know what services are due on your vehicle, without pushing you into anything. My dog got a couple treats during the wait, so she was happy too =) Will always recommend.
Everyone there was amazing, especially my man Singh. Amazing service, very real people that are willing to help. Definitely will be coming back! Shoutout to everyone there killing it in this heat!
Apkar is genius mechanic and went above and beyond to make sure my highlander was in tip top shape.
Always great service from Rob and the team, and have been a returning customer for years. Really feels like they go above and beyond! Friendly, professional, honest service. Can’t recommend them enough!
Guys are very professional and friendly, got in and out quickly and prices are in line with other garages.
Can go without any appointment.
Only had 20 minutes as I was on lunch. They did an amazing job quickly and efficiently. Showed me all that I needed to update and checked in along the way explaining the benefits and uses for each thing they saw. 10/10 will go back to this location.
Excellent service! Welcomed with new paper and coffee/water while we waited! Thorough car check and reasonable prices. Extra services like tire rotation and balancing offered as well.
Good service
Very helpful. And explain what needs to be done and pricing before anything needs to be done
Great service. I gone there for yrs.
That was quick, no appointment, no way waiting lines, good service and friendly. Besides my oil changed I pulished my head lights and now they really look good compared to when I have done it by myself, and they gave me one year warranty on it... Nice.
Steven and the guys here on 8th St. are just some fantastic, professional, informative guys. They really work hard and they really help customers. The walk -in service for tire changes is a real bonus but Steven and the crew are the backbone of this business. 5 stars!
Great customer service and knowledgeable staff. Would highly recommend.
I received their free Michelle windshield wipers promotion and recently their $15 off promotion and was thinking of stopping by to make use of at least the $15 off oil change lately. Today I finally decided that I need to at least get the …
Great team of helpful folks made the relatively short wait pleasant. Will be making this my go-to regular maintenance shop!
Kind people and great work. Thanks Raj!
Fast
Very helpful.
Fast friendly service and a free newspaper
Awsome car wash services by Josh! Thank you
Beware of these individuals. I would consider myself knowledgable about working on my own vehicle. When I went in for an oil change the worker told me I needed to replace my rear differential fluid and showed me motor oil mixed with water. This individual also told me I needed new wipers because they were old. I had changed them 5 minutes before coming in. When I questioned the worker they started to say it was suggestions that I replace things. After I left I went under my truck and looked at the drain plug on my rear differential and it had not been touched. The rust around it didn't show signs of being opened. So I got my ratchet out of my truck and took the plug out, placed my finger in the hole, and it turns out my fluid is nice and gold. The fluid they had shown me was not what was in my vehicle, and I know what motor oil and water looks like. Take what these people say with a grain of salt. If they say you need new brakes, just say okay and go to a licenced mechanic. If they say you need different fluids, just say thanks and go to a licenced mechanic. The running theme is these people can clearly change oil but they are not qualified to complete work outside of this, and in my experience are fraudulant, as mentioned above.
I got my oil changed here and I was told that my battery was failing and needed to be replaced immediately. I later tested my battery myself by measuring the fluid density in all cells, the voltage and the cold weather cranking amps. The battery tested well in all categories and continues to start the truck in -20 temperatures. I conclude that these guys will tell you anything to make a sale.
Excellent customer service, was my first time there and will be back again!
BEWARE!!! I had a tire puncture that needed repair. They called me an hour later saying that another (second) puncture was found and that tire was beyond repair. Both punctures were in the middle of the thread so I didn't see a reason why this would be the case. Either way, I took the tire to Canadian Tire and sure enough, no problem. I am also pretty sure I went in with one puncture but there is no way to prove it.... If this is not a scam than at least a gross incompetence.
I cant believe I wasted so much time going to Canadian Tire for all these years. Friendly staff. Super knowledgeable and they like to help.
Quick and easy. Friendly service
Friendly and professional..
Visited this place to fix the wiper blades, the service was amazing and they were very courteous and supportive. It was a minor check by they did it very beautifully and really happy with their services. They did not charge us anything for fixing it and were gentle and kind.
I took my car in to have a tire repair done as I discovered a leak in my tire. Took it to Mr.Lube because it was a Saturday and not many places were open. Once the staff at Mr.Lube examined my tire they stated it was in the side wall and it was not repairable. Frustrated I left, however later got out and looked at my tire and noticed the nail was in the tread so I took it to Kal Tire to get a second opinion. The staff at Kal Tire said it was repairable, and clearly Mr.Lube just didn’t want to do it. I do not recommend going to this place for any type of service. The staff there are young and appear to be very inexperienced.
Tried to get a transmission flush and it was a gong so I cancelled
Great service and knowledgeable staff. Job well done.
The service here is so great and the staffs are very friendly here! Stopped by to top up the oil, and get it done instantly! Saved my trip to the dealership! Wonderful people and professional service!
Clean store with nice staff. Steve is a great help
I can't say enough about how fantastic the customer service is at this place! With the horrible storm that hit Sudbury today, my husband and I came in last minute to get our winter tires put on. They close at 8 p.m and they were super busy but everybody stayed late just to accommodate us and make sure we were driving home safe. We can't say how pleased we were with the managers Salim's service and all the staff! We highley recommend ! Everytime we leave this place we are very satisfied customers. Thanks Salim and staff for putting on my tires and staying late to make sure we made it home safe!
Although pricey, they did a great job of getting me in and out. I have some issues with my car and they fixed them.
Fantastic and fast.
Steve is absolutely amazing and we got the best service possible with them! We come from Montreal but we will definitely give them our business again ????????????
Got a windshield chip repaired, great workers and fast knowledgeable service.
Very quick oil change. Was satisfied with the job.
Utterly incompetent. Requested the $99 synthetic oil change. After 1.5 hours, a good part of that time blindly trying to re-attach a skid plate that covered the oil drain plug and the greater of the time lost when the people trying to do my oil change had to go over to the next bay to babysit an employee who had NO idea what she was doing. I was presented a $152 bill including tax, the rationale/BS excuse was that there were all these additional charges for an oil filter and excess oil for a 3.0L motor? Really, that needed to be disclosed at the onset. Why would we spend $152 for an oil change when we could do that for equal or less with our dealership. At the end of the nightmare they had stripped two of the female input threads on the mounts for the skid plate and of course tried to blame that on somebody or something else other than their incompetence. I have used MR Lube in the past with good/newer cars and the cost/value/service was fine...this location, avoid at all costs.
God service at affordable price ! Recommended to visit.
Great price on auto maintenance
It was very busy but they got through everyone so fast and kept up a great attitude!!
Great service...they messed up my undercarriage on my car...not only did they get me a new one but gave me a free oil change also...great people
Recognized some work my wife had neglected, although for the time it took, pricing felt inflated
Definitely one of my favourite places to go for oil changes. They told me what was needed to be done to my vehicle without pushing anything on me. I recommend them for sure!
Friendly and helpful service from the guys at this location. Topped up my fluids fast, I was in and out in less than 5 minutes.
Always fast and efficient service along with friendly staff and a complimentary coffee????
Enjoyed the service I received -- if you need a quick lube with no appointment, this should be your place.
In and out. No issues!
10/10 recommend. The staff at the Mr.Lube Recplace Dr. location are friendly and professional. They double checked everything and went above and beyond by wiping down my mirrors and window as well as checking all of my other fluids after the oil change was complete. I chose this location because of the positive reviews I had read. Kat and Koral treated me so well and they communicated with one another (one being uptop and the other below) in a way that made me feel extremely confident in their ability to make sure everything was done properly and with care and attention. Great staff. Great service.
Excellent. This is the best service I have ever received.
Poor service. You have to push them that u have to go somewhere so that they will start looking into your car. I was just waiting and waiting as ppl just came before me and got their cars done. Only when I asked them what's going on they started looking into my car. Went in for a simple tire change that turned into a day long frustration and 200$ expense. I was told that whoever fixed my tires previously broke one of the wheel nut and stud. The car was actually running just fine all summer and fall. Had to take it to Canadian store to get my stud replaced as I was told that they don't have proper tools to replace studs. And to top it all they didn't fix the remainder of the nuts properly as well. I was feeling a wobble when I was driving and guess what couple of wheel nuts were loose.had to fix it myself. Will never return.
Good service but a little bit expensive than others, no appointment needed but you have to wait between 30 and 45 minutes
The employees here are fast, friendly, professional and helpful without being pushy or condescending - that's why we'll keep coming back.
Wow... super fast and friendly and EASY. Couldn't have asked for a better experience. I never even got out of my car...
i have always got awesome service and discount for the service
The owner fit my tire change in at the end of the day and worked at least an hour late to accommodate my trip the next day. Awesome!
Very great service much care taken. Will be back with noumourous of my viechles. Thanks again.
Came here to get tires changed. Got top notch service. Very quick. Perfect. Glad I came here. Didn't have to wait. Harry was very courteous and helpful. Did the job perfectly and very quickly. Very satisfied. Will come again.
Awesome experience .Thanks guys
Friendly technicians fast service
I was very satisfied with their service and will recommend to anyone who wants his cars fixed.
The most unhelpful people. Came with an issue to change spark plugs and engine coils on. I was denied service for not justified reason. Only explanation that an Audi A3, which is sold in Canada, is too complex for them - as it is an imported car. With all this said, the people were servicing VW Golf - not at all imported car! And when we asked for just tools - were denied. This was a direct coordination of their supervisor. Basically people said that we should get in our car and solve our problems else where. Suggestion to everyone - do not go this shop. They care little about people’s problems in cars. P.S. store supervisor also acknowledged that the service we require they preform - but I guess they did not like us to help with an issue. All is personal judgment based on the events from my (consumer’s) point of view.
Great service and great customer service. They make sure first come first serve. Honest with what you need. Will come back again and would recommend to everyone!
Really great customer service. It was a little slow, but they were very polite and did a great job. I would go back again and I would recommend this business
Great service by steve sir and manthan sir
Staff so very friendly, I will definitely be a regular customer ????
Best experience I have had at a Mr.Lube! Of all my years getting oil changes I have never had such great service. They truly did it all! Guru was very kind, as was Chris, both who serviced me. I needed my transmission done and they did it in a timely manner and didn't try to constantly upsell me like at other locations. My car has been burning oil recently and Chris told me to come back in after the holidays so they can check on it, free of charge. Guru also gave me a $10 off coupon for next time which is greatly appreciated! Thank you for your service today!
Always great service. I will definitely recommend Mr Lube to my family and friends.
Had to change my reviw.. Dont know what happened but the service has gone way down hill. Last 3 times have been horrible. From tire issues to not being able to reinstall covers they remove. My last oil change took an hour. Bye forever.
Friendly staff and very thorough
Service was good. They just forgot to put my tire caps back????
Fast and professional.
Amazing and fast service when my coolant light came on. Alex was so professional!
I have never had such a terrible experience as I had today at Mr. Lube, this is not the first time I have had issues, last time the tech broke my glove box and didn't say anything thinking I didn't see. Today I was charged $160 for a typical $80 tire change - I have been getting my tires switched each year by Canadian Tire, RPM Automotive and Voyager these have always cost less than 90$ this time at Mr. lube they wanted me to change all my lug nuts or they wouldn't warranty the work, I spoke with the manager on the phone as my girlfriend was the one there, the conversation escalated to the manager saying "I am a licensed mechanic and I have the power of not even letting you take your vehicle until the nuts are changed" .... Obviously I was not happy with that comment so I tried to re explain why I didn't agree with the almost double cost the manager then said I can't talk to this guy anymore and handed the phone to someone else..... I have never witnessed such poor customer's service. Its really to bad because this location used to be the go to but with what I have heard being the Google Maps Local Guide leader of Sudbury there have been multiple reports ranging from fraud to broken vehicle parts.
Great service winters tires on safe now woohoo
Never again, these guys are shysters! Went in for a basic oil change. The guy agreed to do it right away, got me a coffee and newspaper to read while I sat in the car and they did the work. All good there. Until... The guy says our transmission fluid also needed to be changed. Shows me this black sludge that they apparently found when checking the fluid. So, of course, I gave them the go-ahead to do the change. WELL called my husband to tell him that I was also getting the transmission fluid changed. He tells me that he'd JUST gotten it done a few weeks prior and had either forgotten to tell me, or he did tell me and I forgot about it. Hubby confirmed with me that he had checked the trans. fluid after getting it done at the other shop and they had done it properly (he knows how to change it but hates doing it so we pay someone else to look after this). Regardless, the fluid did NOT need changing. At that time our car only had about 80,000 kms on it, so wouldn't have been burning or damaging transmission fluid for any reason. By then they had already drained half the trans. fluid, but I did bring up my new doubts with the guy who'd told me the fluid needed to be changed. He just insisted that the fluid was in desperate need of changing and showed me some bucket of black sludgy liquid that had *apparently* come from my car... however, it looked like it had been in the bucket for a while because there were no splashes on the sides of this bucket, which is what you'd expect if they had honestly just poured several inches of liquid into the bucket. At that point I felt I had no choice but to just let them finish whatever they were doing, pay for the service and get the heck away from there. In the end, they basically tricked me into paying for an almost $200 service (don't remember the exact charge, that number may not be totally accurate, sorry!) that really didn't need to be done at all. Seems like they must make a habit of this (or at least that one guy does) since he knew all the right things to say and do to put doubt in my mind. After reading other reviews, seems to be their MO. Shame on me for not checking reviews first! After going home and discussing what happened with my husband, he and I decided it seems pretty scammy and we will never return to another Mr Lube. Never ever again. Spare yourselves!
Great place fast
Best staff. They were apologetic for asking us to move twice. Fast, polite, friendly. Free coffee, newspaper.
Hi, very good staff there and all professional.
Have honestly never been somewhere better for my car. Fast, professional, friendly, and don’t overcharge. Do yourself a favour and go here!
Professional and friendly. Only thing that lost them a star was not having my filter in stock, which cost me about 15mins. Overall I'm happy to recommend them.
Today,21-Nov-2021 i visited Mr.lube 3388 Douglas St, Victoria, BC V8Z 3L3 I had a nail in the front tire of my car, when i just entered, one person asked me whats the problem, i told him i see nail in the front tire & tire is not flat, he told me to come in the queue where i was waiting for 1 hour. when i was in with my vechile, he told me since the nail is on the inside edge, we do not have sufficent tools here. So we cannot repair it, so my one hour was wasted in cold Sunday evening. So this means if you see nail in your tyres on the inside edges, please don't visit Mr Lube, please go elsewhere....
Extremely professional and helpful. I had a couple questions/concerns about my car and the mechanic (Ron) was really thorough, friendly, and helpful. Honestly have never had such good honest service and it was really fast as well. I highly recommend coming here.
Quick and easy.
Excellent customer service!
The Ty guy definitely deserves a raise! Amazing service
Only reason for giving this a 2 star rating is because the sweet lady that came out to greet us was very kind. We were told a 30-45 min wait upon arrival, and decided to wait it out. We had a nail in our tire (approx 4.5 inches away from the outer wall of the tire). They said it would be a $40.00 fix ($46.00 after tax) which we were okay with. After waiting about an hour, we were directed in, and told that our tires were too worn, and that the nail was too close to the wall of the tire. I said that would have been nice knowing about an hour ago before we had to wait the hour. The guy said “Well, we’re not going to come out in the rain and check your tire”, and started humming and hawing about how if I get into an accident it’s my fault due to the tread on my tires. Thanks for info. They tried giving me a quote for 4 new tires.. I’ll be taking my business elsewhere from now on. I’m no expert, but rather than to have your paying customers wait an hour, for something that you could have taken less than a minute to observe, and I’m SO SORRY - in the rain.. would have been a nice practice of customer service. My brother fixed my tire, with no issues, in less than 5 minutes. Keeps it’s pressure, and works just fine. You can keep your ‘complimentary coffee/paper/wifi’.. I want my hour back.
We have been going exclusively to Mr. Lube since 2012 when we bought our 2012 Dodge Journey. To date, we have had exxeptional service. Like any other service/sales environment. They try to upsell you. That is how business works after all. They have never been pushy. They have never screwed up to date. I would easily (and have) recomended Mr. Lube.
Thanks guys for a quick and friendly service!!!
Thanks for the service
Kuldip is an amazing person, I love the service. I will ALWAYS come back to this place.
After being turn away for the Halifax Mr. lube an hour before they closed. The wonderful crew at Dartmouth Mr. Lube went above and beyond to provide me with the service I come to expect from Mr.Lube. The brought my car in with 15 mins left before closing, they performed a tire changeover and were very courteous, professional and friendly. They did not rush us out or do a half ass job. They did the Mr. Lube brand proud and the franchise owner should commend his workers on a job well done! I don't remember my technicians name but he had a beard and he is definately an asset to your team.
The good place to solve any problem of your car with the nice employees & beyond friendly manner (exmpl: Adam & Tj) ???? I have a good experience from there & absolutely trust this place ✌️
They did an oil change. They proposed a bunch of services that my car doesn't need but if you know your car, you know what needs to be replaced. They filled up my windshield washer fluid and cleaned my windshield wich was awesome but you have to remember that those are very low cost things and it is a marketing tactic to make you feel like they really care about your wellbeing and might lure you into trusting them with useless services. The service was good and they did my oil change but I only give 3 stars because I can see how other people might spend on useless services. I would still recommend using a local and honest mechanic but if you need an oil change quickly, this place is acceptable.
Fast efficient service with friendly attitudes
Quick and thorough! Didn't try to up sell me
Great customer service ! They didn't pressure me to spend more than I had. They offered water, coffee and WiFi. Definitely going back.
Junald, Hassan, and Dom went above and beyond to help me find what was wrong with my car. They took it for a test drive and were very helpful. Very positive, kind and knowledgeable. They discovered the problem with my car and quickly resolved it. I’ve been going to Mr. Lube for years and always rely on the mechanics to do an excellent job. Thank you White Rock Mr Lube for your excellent and efficient service.
The guys that did my engine flush and oil change were absolutely amazing and I'll be sure to be a repeat customer
Professional, knowledgeable and good service
Prompt & professional service
Great service
Great service place for all cars
UPSELL!!!
Quick service, home depot being within walking distance gives you something to do while you wait.
Came in to reprogram TPMS. Maurice was very helpful and nice. Will definitely be coming back for service.
Very quick and efficient service here. Went in for an oil change, did not have to wait for too long. Dave/David was really helpful and took time to answer all my questions related to my car.
Amazing service from Apkar and professional handling
Don't do your tires here. $360 lol.
Excellent service! So I went there twice with our second vehicle. No appointment, just first come, first serve. It's really fast (12min in total for the second vehicle). You stay in your vehicle. They can check your tire pressure, etc. Coffee, hot chocolate or water is included. Will go back for sure.
i came here for the service junald &simar they were vry supportive and i got my oil lubes done at great price
Always great service and agreat welcome by the staff.
After being shamed/pressured into having my cabin air filter changed in the fall at this location, I was getting no warm air on my feet to the point I had to bring a blanket into my car for my legs. Brought my car into the dealership to find out what was going on. To find out that the the air filter had not been installed properly and the door was left open and broken. Very disappointed. Ended up costing be over $150 to have it replaced and the door fixed.
Over the years myself and my company Atlantic ArielworX have being bringing our vehicles to this mr. Lube for many years. We not only come here for oil changes but also to have our tires switched over to Winter or switched over to Summer. We also come here to have most of our transmission and Axle fluids also replaced when time comes. The people are always nice friendly and I have never had any issues. We even came here during the pandemic and they were very safe Anna wear of the danger it imposes and took every safety precaution as possible.
Apkar was the best technician! I had a loose tire and he spotted it right away and fixed it for me! Thank goodness! He saved me!
Excellent service
Pfftt
Very good customer service from Happy, very respectful and kind.
Great service done by Brahm. He explains everything very nicely. I will surely visit this store again.
Great place to go if you need a quick lube job
Tejas is the best at servicing my car Best deals on brakes and tires by this guy Thanks bro
Good honest workers, get you in and out
With 3 bay areas there is usually zero wait time! I was able to enter without as much as putting my vehicle in park. This is important to me as I do not have the patience to sit and wait. I was greeted by Kuldip who was extremely professional and friendly. He explained the services available and offered me my choice of Coffee, Tea or Water (nice touch). Kuldip checked all the fluids, tire pressure, lights and even lubricated the doors while Singh (I have my invoice in front of me) worked from underneath. They really gave my vehicle a good look over which left me feeling confident that my vehicle was in good shape without any leaks or missing fluids. This is my first visit to this location.. It certainly will not be my last.
Terrible customer service and crappy quality of work
I always have great service here. It's a good value and super convenient.
Friendly fast service
Professional, efficient, courteous service by Apkar and Gary. Highly recommended.
The guys at this place are awesome. They are very helpful.
Great service, Gurwinder was a very nice guy.
They were friendly, courtesy and polite. They didn't have the part i needed so they ordered it. I came back when it arrived, and they put it in no problem. Ill be coming back again for next oil change and more work down the line.
At first it was great service welcoming and oil change finished for only 15 -20 mins. The next day left Vancouver to Edmonton 13 hrs drive. Finally safe home BUT realized something is bothering me parked my car underneath like hanging it must be the oil change service recently had. I am so tired and frustrated no time to call and complain right away. Couples of days I called the store and corporate office to recall my service. Now still waiting for the update. I suggest not to go to Mr. Lube it is not valuable as a customer. FYI 2 -3 visit mr.lube my first time had incident like this. I always go for a long drive do my oil change before and after a long drive.
Always a great experience from these folks. In and out and a little cheaper then a dealer.
The worst oil change experience. Which is highly uncommon. Brought in someone ahead of me, i let it go. No big deal. But if you're in a rush, or on a time constraint this could be a factor. The new staff is not very knowledgeable or courteous. The old staff were friendly and knew their stuff. And this was the big kicker that sealed the deal for a 1 star rating. The staff member reached into my vehicle with the same oily and greasy gloves that he had been using for servicing my vehicle to TRY and reset the oil life on my steering wheel controls. Totally unacceptable. Had my oil not been drained from my vehicle. I would have left.
Kayden & the team @ Mr. Lube crushed it today ???? A++++!!
Quick service. Happy was friendly and courteous. Great experience.
Going here a long time
I've always had a great experience with them. Amid (hope I spelt it right) has always been so helpful to me since the Edmonton location. I'm glad he transferred to Red Deer.
Always love their service. Especially would like to say couple words about the Raj. He is the guy who has a good manners. Thanks Mr. Lube. Especially Raj. Cheers.
Went in to get my oil changed. The guys were great, but I can't help but feel like trying to get upsold 6 times on a truck that isn't even a year old seems like a bit much. Then after saying no to all of them, you get charged for two unrealated 'courtesy services' One again, the employees here are awesome. I don't know if it's managerial protocol, but if I had a grandma that knew nothing in regards to vehicles... this would not be a palatable recommendation for me.
Rylan was patient, thorough and ensured I left feeling confident in my vehicle. Thanks for fielding all my dumb questions.
Scammers. Took my car for seasonal tire change, won't install tires and said that I have to get new ones and it is unsafe to drive with these. Went to another Mr. Lube and they installed it no problem. Took to another one that someone recommended and they showed me what to look for when it comes to tires. Turns out I can use them for another summer season. They just look for ways to make money off you and I would not recommend anyone going here
Amazing service by bhupinder shoutout to mr. Lube and staff . Highly recommended....
Quick and informative. I found it a bit expensive for an oil change. But the time you save going through their service was worth it in my experience.
Great service - Friendly and knowledgeable staff.
Great place to get your tires changed as no one gets in your car. Fast service and very good. Polite staff.Free drink while being served.
Good service, the two times I went there they were quick to come out and give me an honest estimate of how long it would be. I'll be going again
They saved the day at this Mr.lube, I had put in the wrong coolant and they removed and put the correct coolant in all for free. I will definitely be coming back.
Great service. Staff is friendly, knowledgeable and fun.
I came to Mr Lube with a flat tire with irreparable damage. Karl and his team were able to set me up with a pair of tires quickly taking a knowledge and professional approach. Highly recommend their services.
Super fast yet thorough service Ty was amazing, will be back !
An absolute scam! Never come here!!They made me pay over 100$ for a part that they didn't even replace... I went to another place right after and was properly taken care of. I was never reimbursed and the manager was extremely rude!
Waited an hour and half just for an oil change, customer service was not good, the guy didn't fill up any fluid in engine, just checked my tire pressure, that's at. I also worked as a lube tech , so I know how it should be. Will go one more time and see if they improve the service. Otherwise will find someone else.
Pritul Patel and his crew went over and above regular service, suggested recommendations and performed the necessary work to my satisfaction and more!
Guru is great manager and technician. He knows everything about cars. Excellent job done on my all vehicles. Good value and on time service.
Quick, easy, friendly, fair price
Friendly and expert service. They've helped service my old motorhome twice, dealing with all its weird details, in a knowledgeable and helpful way.
Mr. Parth patel and other crew were awesome. Highly recommended this location.
We don't like complaining but if they are offering a service and that one job is to do an oil change, well just do it. Fellow driving a white car kept talking about how the weekend was and how he's tuning his car, and how smashed he was. Word of advise customers don't care, if you need to brag maybe on your own time.
Great service and attention!
STAY AWAY FROM THIS PLACE These guys told me I needed a $300 transmission fluid change after going in for a cheap oil change, I refused, and checked my fluid when I got home which was totally fine after inspection, they make MONEY OFF COMMISSION, don’t be scammed.
Fast and easy
Super friendly. Knowledgeable. Satisfied customer. ????
Great service, lovely crew and always a good price! Thanks for everything. :)
Excellent customer service
Good service! Recommended to everyone. Fast and efficient.
Awesome place! Open on weekends the only place in PG! All staff are AWESOME nice to see some females in there too! The Manager/Owner helped me find some wicked summer tires! will be going back for winters too! I love the you don't have to make an appointment and you can just go for a workout or a beer if you don't want to wait in your car! or watch some movies with the WIFI !
They went above and beyond when we needed tires because one of our old ones blew . They knew what they were doing and did better then the dealership who didn't order tires right to go with the rims. Mr lube even drove to pick our tires up so we could have it done today they were so polite and nice reccomend them over dealership anyday
I've never been treated so well and so honestly at a drive through oil change place before. Pritul, the manager, was super helpful, polite, and concerned not to sell me things I didn't need! Obviously knows how to ensure repeat business.
To change the lower head lamp bulbs for the car, the wheel with a wheel lock had to be removed and my wheel lock key was lost in truck. JAMES who is the manager, took up the job and finished it in less than 30 mins. He is professional, honest, highly skilled with lots of knowledge and experience. You can close your eyes and trust them with your car !!
The oil change I received was done well and in a friendly, timely fashion. Additional services were offered but the up sell wasn't too aggressive. A tail light could not be changed. This is fine as I can get my Service Centre can do it. However, if a service is offered then adequate training should be provided so the Technician can achieve it. The drive through option was an plus in the Covid environment.
Staff was very friendly and communicated any issues very well. Gave me choices on what I wanted to do when I brought my SUV in. Great service.
Excellent service, from very nice and helpful staff. Had to replace a tire on a long-weekend road trip, and they waited and stayed open late for us, while most places were closed or turned us away. They also explained clearly some of the underlying sensor functionality and how it works.
Love Mr.lube. They are super fast and so friendly. They are very helpful and can answer all your questions. I will always go to them.
Had my tires done here twice. Recently on Saturday morning June 2nd. The whole crew was fast friendly and knowledgeable. Didn't pressure me to buy other services, simply offered them, which will make me come back for them when needed . Definitely recommend them.
They tried to upsell me too many times, however, they were super quick with the oil change.
JSYK. A diesel mechanic and a motorcycle mechanic work there. Ask to see their respective projects. Awesome. I was treated well and the service was a great balance of personal and professional. My new oil change and service stop in Orillia. Please tell em I sent you.
Professional, efficient and friendly service. *Allergy alert: one or some of the mechanics wears Axe cologne. It's enough to send anyone with chemical allergies into a full-on reaction.
i have visited mr lube store 217 in oakville with my friend. the environment was fabulous. There was a supervisor Sukh who helped us and also give us alot of suggestions which we did not know. he inspect our car completely and tells which is due like our rear differential and transmission. He is professional in their field. i loved that friendly environment and i surely will go the same store for the next oil change.
Excellent service and super friendly.. Not thrilled to pay $76 for a basic oil change though..
Always a nice place for oil changes and they do check your vehicle in general for minor things.
Very good service!
Good in a pinch if you couldn't book an appointment during the week, but they are a bit pushy trying to sell extras. Because you have to sit in the car while you get your work done they have the opportunity to constantly be giving you sales pitches which is annoying. If you only want an oil change, make it clear from the get-go and tell them you're not interested in the "free 21-point check".
Bad customer service. They block you in and try to take your keys. The manager tried to tell me that my car will not work with regular oil and is required to have high mileage. The tried to charge me $61.99 for an oil change and kept telling me to look in my glove box for the receipt of my last visit. He then walked off and left me sitting there. Returned and told me that i was not listening to him and to tell me what i wanted to do. Everytime i tried he would cut me off. I finally told him that HE wasnt listen to me to explain to him what i wanted. I left an went someplace else. I feel sorry for the girl next to me. They must have got her good. She had 2 printouts of paper.
Very friendly staff! Will def go back again
Price for diesel oil change was competitive . Good phone service.
Had a flat tire, they found the hole and patched it right on the spot. excellent service and great work! Super professional.
Great service
Manthan did pretty gud inspection and recommend brakes on my car which was a safety concern. Thank you Manthan and team
Be prepared for long waiting time in peak days. But generally good servise.
They often have deals or discounts.
Amazing . in and out in 30 mins
These guys deserve a hats off. Two people working in a 3 Bay store. Lower tech running up and down. Upper tech greating the customers and servicing the cars at the same time. I did not get an oil change or any of the services but I had rattling noise issues for which they helped. Made sure we were good to continue with our journey. Really impressed and would recommend to others.
We had to get our snow tires put on and they aren't on rims which makes it harder, and there is absolutely no where that could take them , everybody was booked solid. The only places without appointment that could take them were first come first serve, and we only have the one vehicle and my hubby works till 6 because of his schedule, so they were nice enough to take our vehicle at night to leave it there and fix it the next day until we were done work at 6 and were able to pick it up. They have one specialized technician for a low profile tire for our Audii. They put the tires on right, they put the rims on right, balanced them and they even put the weights on facing the back of the tire like you're supposed to! so all in all we were very impressed I would definitely recommend for quick jobs like tire change overs and oil changes.
My son works there and so I know they do GREAT work!
Had an oil leak going on so needed someone in a hurry to take a look underneath. Couldn’t be fixed there but it was excellent service and didn’t charge me anything for the check. Thanks!
Had a bit of an unfortunate experience. They put the wrong fluid in my grandpas car(mistakes happen) and the car broke down due to seemingly unrelated problem. However, they were super proactive about getting it fixed and flushed with the correct fluid. They also covered all related expenses including towing and a refund on the original service. I was pretty unhappy with the original mistake, but super happy how well they owned up to it. Super upfront and transparent. It was a pleasant surprise.
greatest place for a fast oil changes awesome service
I came in today to get my blinker fluid replaced and they said that I couldn’t get it done and I went to my own mechanic and they got it done this place sucks
Good, friendly, efficient service.
very friendly staff and super quick! awesome service!
Just over priced. And don't do free top ups to your oil.
Great job by guri
Excellent service
Fast and efficient service.
Honest service No oversale
Recently came in for a tire repair and received excellent service from TJ
I just arrived for an oil change and was pleasantly surprised when the honest service technician told me I’m not due yet for an oil change and could wait another 4000 Kms. He topped up all my car fluids and checked tire pressure all complimentary! Awesome service!!!
Sukh did a wonderful job, helped with door, oil and air filter.
The service is excellent. I take both vehicles here whenever they need a fluid change.
The boys at Mr. lube are very organized and polite. There also quick and efficient.
Great service had a leaky oil drain plug, manager helped to replace for no charge which I greatly appreciate will be back !
Matt helped me out. Good service. Very service. Thank you!!
Excellent service staff very helpful and professional very friendly
Always used to go here. Not after what they did Jenna Marie.
I was a wonderful experience and a very quick oil change at this new location
Nice people quick service
Awesome service, quick and efficient
This by far has to be the best Mr.Lube location I have been to. Staff was very friendly and excellent customer service. Knowledge was also very good. They changed my oil,filter and spark plugs on my 2010 civic and topped up all fluids, tire pressure, hinge grease and even a newspaper while I wait. Will definitely be coming back. Thanks!
The guys who work here are awesome. They only tell you that you need something if you truly do and aren’t pushy at all (like some places). They work efficiently and are very good at what they do. I totally recommend. Bonus: they always have coffee, water or pop ready for their customers which is great while you wait.
Knowledgeable, helpful and priced right.
Babar took care of my car. Great job!
Professional courteous service in a relaxed atmosphere
The guys are amazing. Very quick and most important drop in . No prior appointment.
Awesome service and price.
Friendly and courteous staff and even with waiting in line for service, it was a quick visit. Well done!
Service seemed good. Staff was freindly and professional. Price was higher than I expected for an oil change, it is $30 cheaper at my dealership for the exact same service with fluid top ups, door hinge lubricated, etc.. $120 for an oil change and a drain plug is excessive.for a 4 cylinder, even with full synthetic. Other than price, everything seemed good.
Very Good Team and Professional Way to Handle everything
I came few days ago, very poor service and junalad may be there manager, he was so rude and give me bad customer service, but alex is very good in customer service and very polite. Thanks Alex and alex deserve a manager position. I just giving 2 star just because of alex.
Waited quite a bit for an oil change. Another truck showed up after us and got in before us. Very friendly and professional but I wish we were taken in first since we were waiting first. Will probably try again. We went back for an oil change on husband's truck. We are very happy with the service! Will become a regular here
Just stopped in about a squeak when I turn. Guy goes ball joint need them replaced can't lube. I have been on disability for a year my shoulder is screwed. I came home bent down sprayed graphite spray on rubber noise went away wow imagine that. I am tired of dealing with lazy.
Today I've been there for the first time for oil change and tire repair, and I am going to go back so far as i live in the neighbourhood. I had a nice experience with quality service and no waste of time. What I I've noticed from the quotes I got from them for some other services is that they do not try to sell things to you that you do not need and it is a nice thing to deal with some people that you trust and just help with the things that you only need. No appointment needed "Good thing", Quality service, Fast, and trustable. ................................ Travelradar.com
The best service ever! Amazing customer service, they explained everything to and provided me with all the options I had to manage it within my budget. This guys made my day. It worth everything.
I have gone through various places like this but I have to say, I was totally impressed with this joint! Firstly, this place is considerably more busy then the other places. I asked for a few places for prices and they varied from $75 to over a $100. I paid $62 as listed there are enviro fees and taxes extra Secondly, as I patiently waited, I was brought out a paper, water and an information card. Then he washed my windows, sprayed silicone on the door hindges and then ushered me into the garage. It is sort of like an assembly line process. A lot of check, clear, okay being said. As one reviewer said there was bickering between staff members, I didn't have any but would have dreaded hearing it. I will end with, it is super easy to find faults. I found out of visiting these fast food type Lube Joints, this was the best so far.
good service good people apps recommend coming by
Great guys fast and hard working
First few times were amazing. Great customer service!!! I called to get a battery change, they didn't have my type so i went somewhere else and got the battery and an oil change. The last time I went they seemed to be annoyed that I went somewhere else...then they got even worse when I said no to all of their upsells! The guy was making comments to the other guy working on the car next to me and everything! Probably won't go here again. I have never seen people get so annoyed by us not getting anything extra. I just wanted an oil change! UPDATE: As per their response to this review I submitted my thoughts to their email and NO response...as expected!
Excellent place to get your vehicle served. Very nice staff and great prices. Great location as well very close to home so convenient. Excellent service. Thank you guys.
Worst experience.
Honestly best customer service I have ever experienced!! Everything was sanitized, once touched it was sanitized and all workers had on appropriate PPE. They were very very kind, and honest which is sooo important!! I appreciated the service and was treated with honesty and respect! Will definitely come back here :)
The guy was nice
Pulled in and was informed there would be a 25 minute wait. It took 1 hour and 20 minutes to get in. There was 1 car ahead of me, and they made me move to give someone else the bay I was waiting for. They then asked me to move again. Then they had no idea which oil should be used even though we exclusively use Mr Lube in Calgary. OEM filter was told $10, charged $16. They stated “customer requested no check” which never happened, so they didn’t check anything else, just changed the oil. Zero apologies. Zero accountability. Zero integrity. Zero professionalism. Go somewhere else.
Was there with my friend who had her oil done. Only drawback is no customer washroom. Sometimes you are waiting awhile, then waiting for service. Workers were all very professional at this location, been here 3 times...
I called at 530pm this evening (Friday) and asked if they could fit me in for an oil change and a check-engine code scan, and they happily told me it was no problem, no appointment required. When I pulled in, I was greeted with friendliness by both workers, who promptly began working on my truck. Not only did they do an oil change, but they also checked tire pressure, topped all fluids, greased my door hinges, offered free windshield wiper replacements on the spot, washed my windows, checked the check-engine code and explained each issue that it read for me to understand, and just gave a fantastic, swift, informative service for the price of an oil change. I'm surprised I've never gone before, but I'll definitely be a reoccurring customer. This really brightened a terrible day I was having. Thanks guys!
Odd everyone has had bad experiences. I've been going here for years and while they do try and up sell some things from time to time, I've never felt really pressured. The staff has always been helpful and friendly. Don't have the free coffee though, that stuff is terrible.
Professional, knowledgeable, customer service plus, efficient and reliable. Will always recommend Mr. Lube to friends and family. Thanks to Brendon and the team! :)
My Name is AMAN, i was here today around 4:30pm for the oil change. And my car was handeled by mechanic named Pattrick. He was very professional with good knowledge and looks experienced. Highly recommened Pattrick. Good Job. Thanks
My youngest son took my car in for an oil change. The amounts charged for the air filter and cabin filters are 2-3 times retail !! $50 for air and $70 for cabin filter ! COMPLETELY OUTRAGEOUS ! even with the $10 off coupons for each one it's unacceptable. Can't see going back to Mr Lube Ever !
Ok but not waiting room, it is your car. No coffee, nothing.
Good customer service highly recommend
What an amazing team! They always go above and beyond. I value their honesty and trust them 100%.
technicians are trained for Upsell. trying to maximize profit from each single customer, regardless necessary or not.
I got best service at mr lube. I will recommend mr lube to everyone.
Great service, good job.. i recommend Ray and Allen they were really nice
After seeing this review Mr Lube contacted me directly. The representative listened to my issue and subsequently the company honoured their advertisement. However, messaging next year will ensure clarity that diesel vehicles are offered at 50%. Overall, I am impressed that Mr Lube was able to see the issue from the consumer lens and rectify the situation in a timely manner. Thank you Mr Lube for standing behind veterans and honouring the spirit of your advertising! PS The manager and staff were outstanding today and I highly recommend this location. Thank you Dominic for your excellent customer service. I will return. Kind regards, SM Went early and waited for my annual FREE veteran's oil change...to be told it was only 50% off...a bill of $90 was assessed! But they didn't even have the oil in stock and asked me to come back later. It was free last year, same vehicle. Mr Lube is falsely saying free oil changes for veterans. If you drive a diesel truck, mine is a 6cyl EcoDiesel, they won't honour what they advertise. So disappointed in companies that say they offer something then go back on their word. Such a let down.
Excellent service, great staff! Very thorough and informative experience. Now my car runs great again!!
Love their service and prices. But wait times can be long at times. Very long.
I purchased four new winter tires and four new steel rims at Canadian Tire today. But, they couldn't put the tires on the rims since it was the first snow fall, and they were really busy with people wanting winter tires put on their vehicles. So, I call Mr. Lube on 8th street and spoke to a young man by the name of Dawson or Dalton (?) , I couldn't hear him over the shop noise. Who was pleasant, professional, and willing to accommodate me. He said to bring the tires and rims in, and he would try to mount and balance them between vehicles. I would then take them and place them on my vehicle before the next morning. I dropped the tires and rims off at Mr. Lube and took my kids shopping. Then 15 minutes later, I get the call saying that my tires were done?! I was pleasantly surprised. When I picked up the tires, I was told that they were easy to mount on the rims and he worked through part of his lunch. He even charged me the standard rate opposed to the higher fee for low profile tires, which can be difficult to mount. I have to say, this is how you run a business! A can-do attitude, positivity, professionalism, and a smile! They earned my loyalty today and I will be going back the next time I need to service my vehicle. P.S. I hope you guys enjoyed the coffee ☕ and donuts???? !
Fast friendly service.
Absolutely amazing service! Changed all my tires and went above and beyond in customer service and making sure I got back on the road safely. Even helped me put my trailer back on. Thank you so much.
Employee Navtej was great. I had a issue underneath my car after a snowstorm and he took me in right away and helped me out and fixed it. Great staff and they offer more then just oil. Thank you. You do a visit man
Great expedient service with great recommendations for future preventative maintenance and no pressure selling from staff
Great service - just watch for the upselling
Excellent service. I was in and out in about 20 minutes.
My wife and I went to do the oil change yesterday, and we were blown away by the courteous, respectful, professional and simply fantastic team of Steven at the 8th Steet Mr. Lube. With the COVID situation and super cold Sask weather, we didn't have to get out of the car and got our oil changed with complete comfort. He went above and beyond to give a complete wash and now our engine looks brand new. Thank you Steven, we really appreciate your service. Jesslet and Franco
Totally ripped off by this location. They insisted I needed to change by break fluid and dif fluids right away. I was skeptical since I bought the truck off a knowledgeable car guy who maintained well and he did it himself. I asked to see it, they showed me insisting it had to be done. I've never been ripped off here or upsold like this until this day.... the trip cost me $750! I later called the guy who I bought the truck from and he had done it within one year and said there was absolutely NO reason to replace them at this time. Plus, I barely add Kms on since my work is so close to home (drive way under average km per year). The last owner told me the fluid will look different within weeks of using and that indicates nothing. Terrible people with low morales and values.. never go here. Ripping off people who don't know a lot about cars and women. I'll be reporting to BBB as well.
This place has the best customer service!! They helped me out with fluid changes and they were very honest with me. I highly recommend this place. It's now my new oil change place for sure. They're absolutely fantastic. Thank you to all of you.
Excellent location. Needed to get a quick oil change as my regular mechanic wasn't available. Haven't had good experience with Mr. Lube before but this location had positive reviews so I checked it out. Very fast and efficient service. The staff let me know what else was needed to be done based on the KM reading but absolutely no pressure to have it done. You can tell the owner and staff take pride in their franchise. Thank You.
Nice people but they are in no rush I am writing this as I am still here waiting and it has been 1 hour almost
One of the best lube in town
I like this place it is over pricy but one of the fastest places to get your car checked and get an oil change
Went for an oil change and was in and out super quickly. The team working on my car was friendly and courteous. Would absolutely recommend!
Visited last week as my car needed its oil coolant topped off. They were quick, kind, and extremely professional. The best on the North Shore for car service!
WOW, 1st off $60 for a basic oil change? the "tech" did NOT check ANYTHING! all he did was filled the oil after old was drained and THAT IS IT! no checking of any other fluid levels in the engine compartment, NO TOPPING OF OF ANY OTHER FLUIDS THAT WAS SUPPOSEDLY DONE ACCORDING TO THE SCREEN IN FRONT OF ME, When I asked why he did not do that, he said I did not ask for it! and went on not doing it despite of my asking. I voiced my displeasure politely, so after paying $60 CASH, he left for 5 minutes, making me wait even the rest of the staff seemed puzzled, and when finally he came back he counted the change in NICKELS ONE BY ONE into my hand to hold me even longer, if we still had pennies he would have used them, very arrogant!!!!! Also Mr.Lube is supposed to be the lubrication experts, the 3 large gates that open to let you out, the counter springs where all rusted, several broken on one side, an all they would need an oil spray once a year. Completely arrogant, incompetent and overpriced, for the $60 they did not even re/set my oil change computer!!!!! Was a regular customer for 20 years. NEVER USING THEM AGAIN!
Great service! Fast and efficient and the little extras are a great perk!
Always have a good experience at this location. They go above and beyond to help their customers
Very good service! Manager is very helpful. Must go to this location!
I came in around 7am for a tire repair expecting the shop to be closed, the guys were all there and Sukh the manager Was very helpful and I was able to get on the road after an hour! Great service!
Great people and very knowledgeable employees. Shakar, helped & served me during my last visit, very polite & knowledgeable. Mohammed helped me washing my car. Apar & Chala are my boys, very knowledgeable and friendly. Love going to this place. They get me the best service. Very satisfied with everything with them. Thanks allot.
My wife went to this place to take advantage of their oil change and free wiper blades promotion. The fear-mongering-staff landed her with a $200 plus bill. If the owners of this place is a honest businessman he should offer a public apology and full refund. If you are a lady with little knowledge about cars never go to this shameful place. I do not blame the staff. It is the businesses model of Mr.lube, it is what they are asked to do by the franchise owner and the corporate office. 2019-03-27 Thanks for the response from the owner. I will respond accordingly. Reluctantly I still have to add this to the feedback to gauge the level of customers service at this place. Yesterday I called the manager Amar at 8.30am to find a resolution this matter. He promised to call back immediately after the particular employee reports to work. Since he never called back I visited the store at 5 pm. He concluded the meeting saying that the matter is in corporate level and Brian Jones will call call me back. So far, after more than 24 hours, I never heard from Brian Jones . I know he has more important work to do than taking care of the customers. My son called Brian Jones of Everest Toronto Services to taste the most bitter of part of the customer experience of Mr. Lube at this location. These are a few exerts of that conversation. Brian Jones said to my son, referring to his mom "Oh don't give me that woman stuff" His recommendation was to "... do not go anywhere as ..if this goes to Mr. Lube Canada it still comes back my desk" and added " ...there is nothing I can do for you" I have a few questions for Mr. Lube Canada. Amar grabbed my poor wife's hard earned money and deposited in Brian Jones account. The whole encounter is destroying Mr.Lube image and shows the true customer service level of this location. Does Brian Jones has more power than Mr Lube Canada to ignore the customers like this? This is my neighborhood oil change. I have seen hundreds of people like Amar comes and goes every month with the highest level of labor turnover in this location. If you read the customers feedbacks you can see how many cars were destroyed by this so called "trained technicians" . One of them recommended my wife to change the air filter after 300km run and charged double the price. Is this the business model Mr.Lube Canada to appreciates with billies like Brian Jones? Who is Brian Jones bullying? Aren't they your customers, Mr. Lube Canada?
but some of the 'techs' try a little too hard to to up-sales. If I come in and want an oil change, don't try to BS me into replacing a fan belt that is still in decent shape.
I called recently to make sure that they had the Honda brand transmission fluid for my Civic. They were honest enough to let me know that they did not carry it. I always appreciate a business that is transparent.
Had a great service with Zodiac and Akbar - fast and friendly service!
Quick, Courteous, Affordable... Closes early
Fantastic service and quick too! They saw I had two young kids in the back and offered them some chocolate and an activity book with crayons. Went over everything with me and explained it well. When I declined a service there was no pushiness or chastising. Polite and courteous. Will be going back!
Very friendly and knowledgeable staff. Very efficient! :)
Loved the services The staff were really helpful and friendly
As an oil change and fluid change shop they're efficient and reasonable for sure. Unfortunately I had to have a flat fixed here, and instead of removing the weights currently on the wheel and rebalancing, they just added more weights to offset the ones that were already there...this is a terrible practice. It shook pretty awful, so I broke down and took it in to a tire shop and had it rebalanced.
This store has caught major leaks in my truck. Probably saved me hundreds of dollars. Great staff!
Great service
Terrible experience there today, staff very slow and didn't seems to care that i was there for a total of 2 hours waiting around. Seemed very disorganized and inefficient. Staff were fake friendly and saw lots of bickering and dirty looks which made it very awkward for me. Will not go back! Go to Pennzoil down the street..
Great people great crew. Ryan and Calvin are always so helpful
I had a really great customer service experience here. I was expecting to be upsold fluids, bulbs, etc. however I received only questions and comments and great conversation. They actually told me my oil didn't need to be changed based on appearance but I got it done anyway because they won my business. Would go back every time if I lived in the area. Highly recommend.
Would only recommend for basic oil change.
First time ever going to a Mr lube. The experience was a great and the staff was extremely friendly.
The convenience factor is what plays a part here. The cost of the synthetic oil change here vs the dealship was about $30.00 more. If I wasn't about to go on a roadtrip I would probably just take my car to the dealer.
Apkar was very helpful in solving the problems associated with my car. Very friendly, knowledgeable, and fast service. Would strongly recommend!!
Always 5 star treatment
great oil change service 10/10 recommend
Went in for an oil change. They told me that my 2018 car had almost no rear differential fluid and it needed to be serviced IMMEDIATELY... I took it to the dealer the next day and it was fine. DO NOT LET THEM TURN YOUR $100 oil change in to a $400 service. Will never go back now.
Alan provided excellent service and walked me threw everything they were doing. I rolled in a couple minutes before they closed and stayed open to do my oil change. Yodeling is part of the game but I said no thanks and it was nicely accepted.
They were better 5+ years ago. I noticed slipups about a year and a half ago that got steadily worse. They told me the car I bought from a dealership and have driven 40,000km in that time needed a pile of unnecessary things. Showed me "my" dirty rear differential fluid (at another shop I had it checked a week later and it's still fine going on a year now), they didn't know how to check battery level as the battery is in the trunk, (I had to tell them and then they were going to have me drive off without checking it) they tried to sell me services I had there in 2015 (driving about 10,000 km a year) which are necessary after hundreds of thousands of kms, again in 2016 and early 2017. Last time (Spring 2017) they showed me "my" filthy cabin air filter which desperately needed changing. Thing is, my car and that specific model doesn't have one or the housing to put one in either.
GO TO THIS LOCATION! You will not regret. Today, the service at store no. 230 was fantastic! Kuldip and his team was absolutely amazing! He offered me a beverage while I waited in my car, did all the courtesy checks as specified, oiled door hinges, checked tire pressures, fixed something I asked him to check out with my lighting system in the front, changed my cabin filter and showed me how dirty the previous one was! I drove right in, many employees helping each other out and great team work! Highly recommended. Thanks Kuldip!
Great service from Mr.babar. Thank you.
Excellent service and good price. I was greeted by name and felt very comfortable with the shop. They did a very quick job and priced exactly at what they said it would be.... Highly Recommended...!
Very impressive customer service
The service was decent, the price was the going rate. Overall, it was neither good nor bad.
Akim was wonderful, knowledgeable, and make the whole experience a pretty fun time. Made me want to get more oil changes!
Always excellent friendly service. I take the vehicles here for oil changes regularly and the staff is always fast, professional and friendly. Highly recommend.
Clean quick and convenient... What more could you want.
Good guys. Thanks for your hardworking!!!!
Reasonable charges
I've had many oil changes here over the years and staff have always been pleasant and efficient. I have had two stand out experiences there where the manager has gone above and beyond. After a desperate call about headlight bulbs five minutes before closing one Christmas Eve (I needed to travel that night in a huge snowstorm) he assured me he would keep his doors open until I could get there. True to his word, he waited for me and worked well past closing to get my car road safe for the trip. At a more recent oil change he and his staff went well out of their way to make a no charge adjustment to my door, which wasn't closing properly and generally driving me nuts. It's been perfect ever since. Thanks so much to a great team!
I came in the morning of my road trip with a screw in my tire. They were very fast, and ended up finding out the the screw wasn’t puncturing my tire. They filled all my tires and sent me in my way without charging me anything! Will definitely be back next time something goes wrong with my car
Most amazing customer service ever. If anyone needs a prime example of how their business should be run they should visit this location of Mr. Lube. I have never been anywhere for an oil change other than a car dealership but I will never go anywhere ever else ever again. My experience was effortless it took less than 10 minutes and while I was there I was asked for refreshments and if I wanted to read a newspaper. They also took their time to explain everything to me. I think the person who served me his name was Rajan; he was very professional and overall a great experience. I will definitely be coming back. Thanks so much!
Babar is a Great person and Help full ,Mr car in Good hand.Thank you.
Sorry, I'm not a fan. Up selling immediately upon entering the building and they assume that you know nothing.
I'm writing this review on behalf of my girlfriend, the moment that she came in the staff team took care of her and our son, they gave him a colouring book and I believe a cookie as well. They told her what they were doing and how long it would roughly take. She has been super ecstatic with your service that she will definitely be coming back to you guys.
Everything was fast and professional. Great service.
A bit slower than usual and much linger wait times but still better than every other place this month
Mechanic explain step by step what repairs my vechicle required . Thank you
These guys are the absolute best: so professional and caring in their approach. Had a damaged wiper in the rain and they installed new ones in 2 minutes for free. I've had tires changed over and other work done at this location. They are, in a word, awesome!
They tend to try to sell you other services at every oil change. Don't appreciate the hard sell. Tend to be very slow as well.
Mr. happy He is the best and I am very satisfied with hi good customer service ????????????????
Expensive but convenient. The techs have missed details here and there but okay for the most part.
Friendly, quick service
I've been getting my oil changed here for bit now, the employee's seem to be more trust worthy.
Good service and they give you the Royal treatment. But I feel they try to push you into getting extra stuff.
Longer than normal wait time but service was top notch as always.
Excellent service! Would highly recommend. Only been there a couple times and will definitely be going back!
Couple days ago I filled my windshield washer fluid tank with engine antifreeze. I managed to get it all sucked out with a big syringe. I was concerned with residue so I went to this Mr. Lube to flush it. These guys were awesome. Kalsi, and I believe it was Alex helped me by checking the tank to confirm it was empty, filling the reservoir, covering paint to protect from the corrosive antifreeze, running the pump through one whole tank, and refilling the tank again. All they charged me was the oil change I got at same time. Thanks alot guys, I was impressed enough to leave a review.
Great service
I went in to get oil change and was informed that my truck was not due yet for an oil change until 10k kilometres and I'm only at 5900k. Now that's honesty... Thanks guys ????
Jodi serviced my vehicle today & I'm beyond impressed by the thoroughness of the work performed! She is very dedicated, professional & friendly. I will definitely be back!
Customer service was ok. Went in for an oil change. Got free wipers and asked the technician to put them on (as other locations automatically asked if they could do this), he tried twice to just hand them to me instead of doing what I asked. Again, another jiffy lube location made sure you reset your service reminder, but they did not do this here. Overall, the service was performed to standards, but I enjoyed the location at appleby line better.
What can I say? Craig and his team went above and beyond for us today. My elderly mother was having car issues....so we made an appointment for her last Friday at Nissan for Monday (today) at 130pm. Her check engine light was on. They quoted us one hour tops for $139. I was going to cover the costs for her as she is a pensioner. She dropped the car off and was willing to wait. They told her its gunna be 3 hours at $166 an hour. Sent her home, to Esquimalt, in a cab but only covered $15. When it got to $18 she had to ask the cab to pull over. She then proceed to walk. She called me and told me what happened. So I called Nissan for some clarity and was hung up on before even talking to anyone about my concerns. I went to Nissan and took her car to Mr. Lube. When they ran a diagnostic test FOR FREE....topped up her fluids and her car was good as new. Amazing customer service and super friendly. Highly recommended . Thanks guys (and gal) you truly are the real MVP's
Good services they provid
Too expensive, and they try and talk you buying a bunch of other accessories for your car which makes it awkward always saying no when all you want is an oil change.
Quick, efficient service, as always. ????
Staff go beyond expectation and are very courteous and service is outstanding
So thankful I was able to drop by to get my tires switched to winter tires. Much thanks to the whole team!
Very helpful staff will for sure recommend to others. Thank you kaydon and team!
Great staff and fast services
Thanks for the excellent service. Daryl even took great care of my kids
What a great team of people. Been going here for years. Always great!!
Always there to help, great service, Sukh was very positive and helpful.
Excellent service, knowledgeable staff, friendly environment. Had a tire mounted and balanced in under 5mins when me and a buddy were desperate. We will be back with service like this. Thank you Steve and Crew!
Great Mr. Lube location. Fast, easy and great price on the oil change. Thank you to Matthew!! He was professional and super friendly. Recommend to anyone who’s looking for good all around service :)
Jaswant & Tajan both took care of me and were exceptional highly recommended!????
Great service!
Friendly staff went above and beyond !
Was told a vast array of lies about my partner's car. Was conned into a "special fluid" that was completely unnecessary. I have no idea how these people sleep at night on a bed of stolen money. DO NOT GO TO MR LUBE.
Went to Sudbury on short notice (June 10th) with no time for an oil change. I normally use a licensed garage for my automotive work, but again short on time. Found a Mr Lube near the hotel, called and talked to James. James has an awesome and welcoming phone personality. Told him what i needed and asked what was required for the next days visit. His answer was to come down at my convenience, and he would get me in no time. I went today (June 11th) and was instantly greeted by a young woman with smiling eyes (COVID-19 mask hid the other smile) and a bubbly personality asking if my wife and I would like a beverage while we wait. In no time at all, we went from watching how busy the Mr Lube employees were to being waived into the stall. Oil change, check over, new wiper blades (blew one apart on the highway the day before), all done while we sat in the car. I worked in garage for 13 years and was proud how we treated our customers and I saw the same pride in these young people. Employees: UPPER: DS LOWER: Joel COURTESY: AL
First time there for oil change. Service was ok. I would have hoped to be informed about the things they do, but this seems to not be a thing.
I'm usually skeptical of these places but I needed an oil change in a hurry and the crew there was friendly and efficient.
The guys at this location are great. They not only did my oil change but did a full maintenance check on my car that I was gonna go have done at the dealer. Told me what should be fixed now and what could wait till next oil change. Explained a lot of stuff to me and gave me options for my car. Also saved me some money on rust proofing because I was going to get it done and they suggested I wait till spring because the salt would het caught under the rust proofing. Will definitely be visiting them again for regular oil changes and rust proofing
Great service! They don't oversell you work that is optional or if your car is on her last legs. Much appreciated! I will continue giving my business to them.
Love the staff!
The absolute best customer service and great work. Highly recommend.
quick and easy.
The service was fast and efficient; it was our first time not taking it to our regular mechanic, so the technician walked us through each step of what they were going to do. Because we've only gone the one time and I am not a car expert, I can't speak to long-term service quality, but so far we haven't had any problems. Seems like a good place to go if you're in a hurry or don't have time to schedule your regular mechanic.
Great customer service from Babar. Thank you!
Very good service. They did as I asked. Price ok. And the fact that I didn't have to wait and no appointments was worth it.
Convenient location, amazingly friendly service. As far as services offered and price, this location is standard. Best and most convenient place to get a quick oil change.
I went here once and dealt with Andre who did a complete walkthrough of my car and explained everything he was doing during my simple oil change. He actually helped me learn a lot since I'm not a car person, and I'll never take my car anywhere else for a servicing now. Such a great experience, thanks man you rock!
Quick and didn't try to sell me 100 things like most locations do
Changed the trailer tires I handed the feller promptly
Always a nice quick visit - Friendly staff, they ask if you need anything, very attentive. Good prices. There is never much of a wait... I think the longest I waited to get an oil change was 20 minutes on a very busy summer day.
Great service! Babar is very helpful
They are so good to understand if you have any issue and resolve. So professional and friendly people. Specially i like the boys names Marthan and Happy. I always interect with them. They make me fell happy.
Get a quick oil change, just lay off the extra services.
Efficient, fast and reliable service...very friendly staff, especially Harout. i have been using this shop for over a year now for both my vehicles, and I am very happy with their service and customer care... I travel all the way from Burnaby, but its worth coming all the way.
Great knowledgible staff, fast efficent service
Very good customer service, completed the work in a timely manner. They even checked all the lights and topped up the windshield washer fluid for me! Would recommend everyone to get there vehicle services here!
Got an oil change here. The service itself was fast and friendly, however the quality could have been better. I have a hybrid with a smaller engine battery, and they tried to convince me that my battery would need replacing soon. Which it won't. The heat shield on my car is also larger than other cars and they damaged it by pulling it off. I ended up having to use tie wire to cheaply repair it myself. At the time of the service they never mentioned they had a problem. I found out a month later when I heard my heat shield scraping on the ground while I was driving. I have been getting my oil changed elsewhere ever since.
Went there last night...a lot of guys standing around..had to ask for the courtesy check they perform because none of them did it..noticed an employee point out that they forgot to put the oil cap back on a customer's car and they just laughed. Meanwhile there is a customer driving around without his oil cap on. I pointed out to the young man that he should contact the customer and he just shrugged it off and said he wasn't involved...will not be returning...
Gill provided exceptional service. He answered all my questions and explained everything thoroughly. This was my first time doing this and I felt totally comfortable and at ease. Will always take my car to this location for any service I need. I recommend this location 100%.
I highly recommend this place. I always get my winter/summer tires swapped here. Its the only location I could find that you dont need an appointment. The guys are super friendly and answered all my question . And there greeter is the cutest old man you'll ever meet. Satisfied customer!
Service was prompt but pricey compared to express care. I am annoyed at a very misleading coupon that apparently requires you to get credit card for a $20 savings
Quick service
They do their best to get you in and out quickly. It can be a bit backed up at times. Crew is very knowledgeable and helpful. It's a bit pricey, but you are paying for the convenience of pulling up without an appointment, which I find very handy with my hectic schedule.
Thank you so much! Apkar took care of mr and topped up my transmission and in under 10 minutes was out and driving again! Not to mention, the wash actually had someone out there scrubbing my car by hand. 10/10 really reccomend these guys!
I came to check my tire pressure, and a leaking pressure tire. Staff are very nice! A free checking, and luck the tire was not really leaking !
We were having some minor issues with a rental vehicle and Brendan/Brandon/Brennon was super helpful! Thank you!!!
Amazing service! While I was getting my oil change done, they added power steering fluid because they seen it was getting low for free! Love how fast rhe service is. You dont have to even get out of.your car. Love how they check to make sure your brakes, highbeams, and turn signals are working at the beginning of the service.
That Cortni girl is the best worker they’ve got!
Great location and great service, there is a short amount of wait about ten minutes. Price is higher than other service provides but it is worth it.
Best place to take your vehicle for an oil change. Heard about Mr. lube from my friends and went for an oil change at this location and I was overwhelmed with the quality of service they provide. They really gave me a WOW experience. Professional and polite staff along with a clean shop. The service was very quick and convenient, as it is a drive through and I was able to watch them doing service on my car. As a person who knows hardly anything about cars, they could have easily upselled me. They did make recommendation for an antifreeze flush service as it was due to be done and my mechanic suggested it few weeks back along with an air-filter. They inspected the filter and found it’s good. I was able to save 40$ as they were so honest. I recommend this place to everyone.
I felt that they did a really good job of doing just an oil and filter change. They didn't try to upsell me. And they did additional service by checking my car computer free of charge.
Service was quick, they didn't push me to get anything more than I needed and they did an excellent job on my oil change and a tire patch I've been needing for a while. I would definitely choose this location again the next time I need my car serviced.
Great service
The best
It's very good service spot and they deal customer with full precision
SCAM ARTISTS** He had the audacity to shine a flashlight at my back tires and tell me I need to replace the pads on my drum breaks. You can't see the pads without taking them apart. He then tried to book me to replace all my breaks meanwhile my disk breaks have 80% of their life left. I said I'd think about it. At checkout he said he already ordered the parts and was pressuring me to pay for what was clearly a scam. This place is shameful
Fairly quick to get in even during Covid...felt they may have not done as many checks as they normally would. It was nice they didnt try to sell me anything either.
They should not be a tire shop after driving in from out of town and saying that they had time to fix my tire and siting in line close to a hr they came out and told they had no patches.
Bali at Mr. Lube is amazing! Super knowledgeable and very helpful. Thank a bunch!
After a misunderstanding on my last visit I was contacted by one of the owners(Dale) and my concerns were addressed in a very professional and assertive manner. The owner was very welcoming and interested in my business in the future. He was very proud of his staff and expressed his belief in their individual abilities. All the staff are more then welcoming and took a moment to talk about my car with me. They were upbeat and pleasant to interact with. Pricing is well in line with what you would expect. Great place all around! I am a life time customer of this location . Mr.Lube is great but this location is beyond any thing I have experienced as a 20 year car owner. Thanks for making it right Mr.Dale Knickle and staff!!!
Great service. I always come to this location for my oil changes. They are knowledgeable, friendly and quick. I have never had to wait to get in!
Kamal was absolutley helpful and amazing and very professional..I will go to him again for sure so happy with service
Exalent workmanship done with pride and good customer service
These guys are top notch
No appointment needed. Just wait in your car for your turn. The downside is you may wait for 2 hours, but your car if fixed in the same day. Beside that, you will face very friendly, energetic, and knowledgable staff, with fast service. Definitely will use their service again when needed.
Awesome and fastest service ever. Been there 3 times and I am always amazed at their services. Very Straight forward guys. I will recommend this place 100%. Thanks for the good services guys.
They did my oil change and when I paid for the bill, the guy tells us oh you have a big leak from your transmission. But I sat outside for 20 mins car wasn't leaking . It was leaking oil . Who changes the oil when there's a big leak under it ...? They broke the part
Polite friendly service, they will make suggestions based on factory received service that should be done, but are always understanding and willing to take no for an answer.
Good place to get your oil changed
Excellent, quick and reasonable service. No upselling or pushy sales, honest service and a good overview of all work done. Highly recommended.
Great location, service is fast and friendly.
Service is good, very professional.
Wonderful place!!! Great experience!!! Nice and knowledgeable staff. Would definitely go back. ???? I also got these amazing wiper blades worth $55. Very very happy
Excellent fast and trustworthy service from friendly staff. 100% recommended!
I use Mr. Lube regularly. They are good, but the experience is completely dependant on your service technician. However, if I have ever had an issue (admittedly few and far between), management always does what they can to make it right.
Wow... still can't believe it after 4 years as loyal customers... guess what Mr.Manager you will no longer get our business and we will make a purpose to publicly post and tell as much people of Red Deer how a slimey grease ball you are... last oil change they did on the wife's SUV they asked me if I wanted the cabin filter replaced I said NO. Today the wife takes her SUV there for an oil change, they show her the cabin filter was dirty so she said yes. They charged her 69.99$ for a filter I can get at canadian tire for 20.79$ and 5 min max to replace... I was so mad when I got home from work I couldn't believe the charge for a 20$ filter so I drove to Mr. Lube and asked the boys there to speak with the Manager and they said he's not here so I told them I wasn't happy about this filter price and asked them to credit me the difference of the Canadian tire price or we would never bring our vehicles (my truck and the wifes suv)back here... They phoned the Mr in charge and explained... he never even asked to talk to me and just told them there was nothing he wanted to do... lol wow so I just walked out and will never step foot back in there neither advertise for them cause I used to be satisfied with their service... in the end Mr. If you think about it further than your greedy nose you will be loosing out on way more than 50$ cause actually my truck was recommended a driveline service and fuel system clean by your service techs which I was just about to get done on my next oil change but guess what? I don't think your smart enough to figure it out so I'll tell you exactly what's gonna happen... I'll gladly pay another garage to do this work!
I Usually have my oil changed wherever I happen to be at the time. So I happened to be in Peterborough Wow ... I have never seen such organized, polite and knowledgeable Staff and owners. For the first time I felt that I was a valued customer. I will definitely make sure that I only visit Mr Lube at Lansdowne St W, Peterborough for all my oil changes in future. The team are amazing,keep up the good work it was a pleasure. Thank you
Great team very helpful with my Audi S4 thanks
They are pricey
Great service every time but I somehow, I always end up feeling I got scammed and / or overcharged. I'm accepting that feeling of being overcharged is because I am paying extra for the convenience. I prefer to go to my own mechanic who will not find extra items and tell me that I "need" them right away
Friendly, professional staff. Reasonable price.
The staff are very knowledgeable and friendly. They were able to advise me on the work that would help my vehicle run more efficiently without pushing for me for more!
Understandable your hours may differ during Covid-19. Maybe have a voice mail message letting people know your hours but you don’t even have voice mail. Would make sense to change it on your Google listing to help people like myself eliminate a wasted 30 minute drive there and 30 mins back home. Called Jiffy Lube. They were open, answered the phone and now have my future business. Real poor customer service Mr Lube.
Excellent Service while they are good at patience to communicate with my hearing disability.
Good place to do an oil change without appointment, prices are moderate
An excellent winter tires service with good people, and a copy of the telegram to boot. It really helps to have rims and tires.
Owner super nice guy and honest. For once a good mr lube experience unlike in edmoton alberta. Happy with service.
Very good
Excellent customer service. Thanks again Shane!
Quick service, but the staff are always trying to up-sale on everything
Very good customer service and experience
Fantastic, I take both my company and personal vehicles here. Friendly, knowledgeable, and all around top shelf place to have your basic maintenance done. Highly recommend
A few months ago we went in for an oil change etc... Afterwards my truck constantly stalled when coming to a stop. We went in to see what was wrong, absolute denial by the staff and manager that it was their doing. Ended up taking it to the dealer, and Mr. Lube installed a cracked transmission filter, but oh no, wasn't their fault at all. So unless you want to have a huge towing bill, a bigger repair bill, and a vehicle that doesn't run the same since, steer well clear of this place the after costs are too high. Free coffee and a paper for well over $1000.00 in repairs and towing isn't a good trade off.
Professional, courteous service. Reasonable value for my oil change, but expensive to replace a cabin filter.
Wife went there for a simple oil change.. week later we notice huge oil stains on our driveway. Then everywhere we started parking the car left huge oil stains on the ground. Just had our driveway done and it got completely ruined. Bring the car back there and they tell me everything is ok and wont produce a number for me to call hire management. There was absolutely nothing they would do . They also told my wife that the oil filter we had in our car was ok and didnt need to be changed. I'm trying to pursue what it is I can do to get some kind of compensation. I highly recommend nobody ever taking their car to this location.
Waited only a few minutes before we were served. Multiple vehicles in the bay being serviced. Workers all looked busy. Diverse group looked like a well oiled machine you if pardon the pun. Happy with the service.
It was my first time visit at mrlube, would say really happy with my decision, my advisor Aditya was really helpful in explaining and checking various maintenance things due on my vehicle and why those services are important, would definitely be coming back.
They're excellent
The best car service i have ever got in my life, The technician Akash was very good and informative about what he was doing. told me everything about my car and services i need do that, dealers wont tell you but, he told me everything, he provided me coffee as well. will visit again for sure. Thanku akash and staff.
Vety friendly and welcoming staff. I beeded my tires changed in a rush amd they look my car in right away and got me a beverage. They also chatted it up with me while they worked amd made the effort to find a common interest.
They are fast, experienced and totally convienient as my oil & filter change only took 15 minutes and I was up and running no problem. They also, during that time diagnose any other issues that you may need taking care of and explain what and why you need to take care of it. I have been going to Mr.Lube for a couple of years now and have never had any problems dealing with them. It's the place to go for your cars health and performance issues in keeping it running safe and reliable, which in turn keeps it from experiencing any major problems which then in turn could lead to more serious issues and a big mechanics bill. So keep your car up to date with regular checks from these guys as it is in your cars performance and saves you alot of money in the long run.
It was awesome. Deepesh explained everything that he was doing and why. Will recommend 8th St. Mr Lube to friends and family.
Top shelf and beyond
Fast and friendly service
The service here is over the top great! From the person who greeted me and guided me in for my oil change, to the service technician, Corey, who explained my options clearly and without pressure, it was truly fantastic. Everyone there is in a great mood and go out of their way to make the experience positive. I was offered coffee twice, and a paper to read as I waited. I will definitely be taking my business here rather than to Orillia where we normally go, from now on. The owners here should be proud of their staff!
Oil change at 8:00 am back at 5:30 pm be cause oil leak. Waiting for 45 minutes now for someone to look at it. They are in no hurry.
Pulled in last minute to top off oil. Seb the store manager was polite, friendly and knowledgeable. Took no longer than 5 minutes and was out on the road. Thank you so much
Great professional service
Cheap service but try to sell you on what your vehicle "needs". Too pushy but some guys are worse.
-I arrived and the tech said my ball-joint is broken, it wasn't. The tire was low -I was told the tire repair would be $40, when it came time to pay 1.5 hours later the new tech (the original hadn't done tire repair before so they gave me another guy) said the first was wrong and it'd be $60 instead. They also said there was no leak so they buffed my rim and still charged me for a "tire repair service". When I brought up "I was told it would be $40 (and involve FIXING my tire), the tech promised a $10 discount from the new $60 price. Apparently the AMA discount I paid for to get (the card) was what he was referring to. -it took nearly 2 hours overall -the new tech was yelling across the shop at the original tech about "forgetting to fill out the forms" -I have a 2006 ford 5.4 liter pick-up. When it came time to pay I was charged $5 extra for the 0.6 liters extra they used to fill my truck (total of 6.6 liters) which they never checked for with me
Nice place very friendly staff the manager Bhupinder is Avery helpful person and will do anything to make your work done in the best way and in a very efficient way
Great service. I would recommend everyone to go for car services
The guys at 8th street always go above and beyond for my vehicle. Awesome service, I recommend for everybody!
Showed up on a very busy Sunday morning in the middle of a tire change rush, with a leaking tire. The staff were excellent to deal with, guided me to a parking spot and dealt with my issue right away. Was in and out in under 45 minutes, quick and efficient. Thanks guys!
Simply needed a turn signal light, that another automotive store was out of stock of. The tech at Mr Lube had it in stock and installed it for only about $5 more than the other store wanted just for the bulb.
Where to start? I have had my oil changed many times in the past by many different companies. Not once have I ever been treated as well as I was treated at the new Mr. Lube location in Prince George. I was very impressed with the options of services they offer, the prices are very fair and the environment was cheerful, clean, and inviting. And! I was given a free set of windshield wipers! 10/10 Service! I will definitely be back!
Always had good experience here. Knowledgeable and hard working staff. Excellent services
the only reason i visit this place again & again is an employee named bhupinder .... who always willingly attend and make sure to deliver the said words .... 5 star service ????????????
Never any bad experiences here, while convenient it can be pricey if you have a hard time staying no
Excellent service. The staff was super friendly and professional. Highly recommended place to get your car serviced.
Good, quick service with reliable technicians.
If you go to Mr.Lube Make sure to have Kerry , he is a very Nice person ????He take time to listen to me and he is very kindly
Great guys.. great work.. super friendly.. super fast, and go the extra mile! Definitely found my regular place.
fast n quick service
I had a great experience at this shop! Very helpful and friendly staff.
Fast service, good communication and great customer service. Had to wait for a bit because it was busy, but that entire time the staff was considerate. They talked to me like a normal person and educated me on stuff about my car. I appreciate it.
Took a long while and then I don't like how they try to charge you something you didn't approve of or how they tell you and then ding you $100. Like what $300? No I don't need that. It cost me way too much just to change a filter and to fill up the coolant
Employees Response Excellent Very Good Communication Easily Helpfull It seems to be perfect
Did everything they could to help me out in the most budget friendly way. Checked everything, made sure my car was safe and good to go. Gave me helpful and friendly advice and were all around professional, courteous, honest and helpful. 10/10 highly recommend and will return every time.
Best place for oil change. Experienced staff especially jeet and jaspal. Very friendly.
I've had good and bad experiences. This summer my daughter took our car in and they caught a differential seal leak- this allowed me to get it repaired before a more costly issue. However, in the last year the service has not been as great. This summer they put in a new cabin air filter- then told me the next time it was broken from things being put in the glove box. Just went to another service place- and though this filter needs replacing (been a couple months) its not broken. As well oil change Monday night- they pointed out a transmission leak (See how they caught this past summer, its just been repaired) just took it in to be fixed by the dealer- no leak. But the dealer commented that there was oil EVERYWHERE - that they had never seen such a mess. The dealership cleaned it up for me, and took photos. I have had my oil changes done here for almost 20 years, however the last couple the service has been rushed, pushy- talking so fast you can't understand what they say while trying to up sell you.
Your so called professionals are a joke. My girlfriend brought her car in for an oil change. Two days later oil light is on. Brings it back and asks your guys to check it. To which they topped the oil up a bit and said it was fine. 4 days later I get home and check her car. Oil all around the sump and drain plug not to mention almost everywhere else. Oil plug not even tight and leaking. Resulting in me adding 3. Yes 3 litres of oil ! They checked the filters, said they were all good... I smell BS the in cabin and air filter completely clogged and engine air filter black. You are an absolute joke and waste of money. I recommend anyone who's getting the service done here to get your vehicle checked another garage as I wouldn't trust them to cross a road without supervision.
Very fast and professional and provided me with a free wiper blades coupon with my oil change! I always come here for my regular maintenance and they do a great job :)
Love it near and easy accessibility
My favourite oil change location in the city. Always quick and professional.
Great customer service.
best service ever and the supervisor was awesome I loved his goatee. he was running around helping everyone he deserves a raise.
The wait is unreal and the workers don’t know the wait times. Every time ya go they tell you a two hour wait and always 5 minutes later they come out and tell ya it’s a 4 or 5 hour wait. I would never recommend this garbage to anyone. Way better to go else where, cause you get appointment and right in.
Julian is a humble manager. Friendly expert crew. Just did services necessary.
Great service by harry and sukh !
Great service staff was friendly mostly Apkar and ray helped me out thx I will come back
Mr. Lube could have asked me first as courtesy before inspecting the spark plugs or anything around the engine. Those spark plugs were newly installed, could've save them more time. Staff was professional anyway.
I do lots of driving with my work, i come here atleast 6 times a year. Great service every time! Fast and efficient.
Best Mr lube in town , highly recommend going here for qualified service and customer appreciation ????.
Had a company vehicle brought to this location for an oil change. An oil flush was recommended on the previous oil change and was completed, claiming it would only need it possibly once a year. An oil flush again was given again on this service 2 months later when it should have been recorded in the system that it was completed previously. Vehicle is clearly branded and wrapped in company logos. Invoice was made out to a personal name instead of the company. When asked to have the invoice changed to show it is a company vehicle we were told it was not able to be done. Not impressed as we service several vehicles. Will be looking for an alternate company to service our vehicles.
Thank you very much Mr. Lovepreet for the fantastic service. Update 14 June 2021 at 3pm. I was impressed by the professionalism of the duty manager Guru. Another customer tried to skip the line and go ahead of me and the manager handled the matter with utmost respect despite the rude/difficult customer. Continue with the good work!!!
Barbar is a nice guy, give me great help, will do business with him again.
Quick
Tejas is an excellent technician. He is friendly and knowledgeable! I recommend visiting this location.
They do Everything to make sure that the Customer is Satisfied. Will Return Definitely. Would like to mention SUPERVISOR MANTHAN for his Excellent Customer Service
Always good service, usually very quick too
They don't seem to really know what they're at. They're fast, thought.
Great service today!
Very unprofessional, went in for an oil change, tried to convince me that I needed a transmission "oil" change, when I informed them the transmission fluid was fine a family member took care of it they did half a vehicle inspection (tires were not checked despite saying they were on the receipt and mechanics were overheard saying "do a quick inspection then I don't care if you don't do the whole thing". They then informed me my brakes needed to be redone so I should have the family member look at them too and sent me on my way! Overall not impressed with the service!
Great service staff very helpful friendly and polite
Incredible costumer service!
I went to their walmart branch which where j usually bring my car for change oil, etc. but they changed their business hours, they usually open until 6pm then but they close early at 4pm now. So, i decided to go to their 8th street branch which open until 8pm.I arrived at 5:35pm and call them if i could have my tire change, unfortunately a guy who answer the phone tells me that there's a 1 1/2hrs waiting and probably they will not accommodate me anymore. And with his high tone and he sounds irritated persuaded me just to come back the next day. A bit disappointed but that how it is ,i guess.
Great experience! The staff is extremely polite and very efficient. Came in to get my tires changed, was in and out within 30 mins. I would definitely recommend this location to anyone looking for a efficient service!
Apkar is the best, he is really professional and very polite. Great experience, thank you so much apkar I will definitely return to mr lube for my great experience every time!
Pretty good service. Sometimes they can get super busy. The location in kinda hard to access with busy streets around.
Very friendly and helpful staff. Usually a bit of a line but worth it.
Always good service at Mr. LUBE
I've been to Mr Lube several times because of the close proximity to my house but after my last oil change there I won't be back. I am not one to complain and I've put up with them spilling oil on my exhaust every time I get the oil changed,once so bad that I returned and asked if there was something they could do to get rid of the smell of burning oil. This last oil change I again smelled oil burning as usual and after finally not wanting to put up with the smell anymore I went to a different garage only to find out that Mr Lube didn't tighten my oil filter and I had lost almost all the oil in my engine. Had my motor blown up I'm sure that Mr Lube wouldn't have fixed my car. I drive about 6 hours a day to take care of Palliative clients and if I don't have a car I don't have a job. So because of the importance of my car I can't risk going back there.
Always fast & friendly staff. I'll keep coming back
Great service! Love taking my car there.
I received a coupon in the mail of a promo that you get an oil change and free wipers, so I checked it out and was impressed with the entire sunday crew, pure professionalism highly recommended This location.
Quick service today - thank you!
This guys are great. The 3 gentlemen working at this Mr.Lube went way above, to help me out with a sudden motor problem. Which with a little hard work was resolved. I greatly appreciate the service they provided, and I will become a regular customer moving forward. They are all very knowledgeable, kind to the customer, and professional. I will be referring them to friends. Five stars all day long, With Appreciations, Glenn
Such a reasonable and practical service. The people at this locaiton are super nice too!
Reasonable in a pinch.
Service was fabulous! Sukh went above and beyond! Highly recommend!
Great service, good deals.
Really helpful people. I'll be going back.
My husband visited on a Sunday it was very busy. Rylan and the staff did and amazing job with our vehicle. Excellent customer service. This was our first visit and we will be a repeat customer. Even drove to pick up a in air cabin filter.we needed changed and installed. Very impressed. *****
Apkar and his team are super helpful and professional! I really appreciated their service!
Worst place for oil change. Or any service. Wouldn't recommend to anyone!!
I used them 2x so far so good.
Quick and organized!
Fast service and good price. 3 trips to this location, I won't be going anywhere else. Thank you
Today was not a very good day for getting oil changes at this location we were told 20 minutes in our line instead we waited over an hour while four other cars passed us on the second lane it does not take an hour to do an oil change on one truck. I had to leave because there was no sign we were going to get in. I kind of suggest you go somewhere else.
Fast and super friendly
I love how the manager, Scott gives me countless options on tires and oil changes that won't break the personal bank account. Great service in my personal experience.
Dealt mostly with Josh, and he was great. Super friendly, knowledgeable, all in all, great experience.
Great Service, a little pricey for an oil change but they frequently send out coupons which make it more feasible.
I got a tire change. I paid A LOT more than I usually do at competitors. They tried very hard to upsell me on repairs and parts I did not need, repeatedly lying to my face along the way. Extremely unprofessional and unethical! Will not be returning and will make sure my friends and family don't either.
Quick service and reasonable price, Harry was very professional and a kind young man
Awesome service! The Jaswant was thorough and had my car back on the road in no time. 10/10 would recommend.
Have been going to this location for a couple of years now; couldn't be happier with all aspects of customer and mechanical service. I have never waited more than 5 or 10 minutes to get in, and I don't think that the entire process has ever taken more than 20 minutes in total, while I sit in the car. This compares to previously having to leave car overnight (or drop off early in the a.m. and come back later in the day) with a mechanic, which was very inconvenient just for an oil change and basic servicing. Very impressed with Mr. Lube.
We always get our oil changed there. Fantastic service. Friendly while very professional. Gets the job done fast and right.????
Dear Shawn, Thank you for the great service and patience in putting in the pump I appreciated it, I was also pleased with your honesty in what work had to be done to keep the car in tip top shape, and I will be coming back as I have every confidence in your services and your staff. Cheers, Margaret
We used Mr Lube in North Van to get our winter tires put on the car and then we went back I week later due to a flat tire. I have to say the service we received was absolutely amazing! We were taken care of by Dominick, he is so very helpful! Both times we were serviced with friendliness and efficiency! I can definetely say we will come back to this location for all our mechanical needs! I recommend you ask for Dominick by name!!
Just incredible customer service, I've used this place 4 times now and it's the same experience everytime. Amazing!!
Excellent service, went above and beyond my oil change. Informed me of my differential fluid being low and why it needs changing, very knowledgeable. Provided refreshments to the car, offered news paper, greased all my car doors, washed all my car mats; complimentary.
We were amazed at the exceptional level of service at this particular location. The staff here went above and beyond with every aspect from start to finish!
Save yourself money and go to Midas.
Jaswant was very helpful. He explained everything while checking the car. It did took a little while to get everything done but their costumer service was excellent. I definitely recommend their services.
Harry is the best...mans fixed my tires..I had issues and he got it to a hundred percent.. The group of guys are all great guys hard working and try to make u satisfied and leave with a smile.. Thanks guys I will come back definitely for my next oil change!!!
Good value but always upselling
The staff at this particular location were great. Friendly and informative. Pricey but I'm used to doing my own work.
I had my first visit at this location for my seasonal tire change. The employees are unbelievably awesome and treat you as one of them and true professionals at service.
Took my vehicle in for an oil change and the service was beyond excellent. Thank you Mr.Lube for such great service!
Awesome, fast and professional as well. Priced right.
Friendly staff and quick service - in for an oil change.
Mitul is a very well mannered and well rounded individual who has a large amount of knowledge when it comes to all things vehicle related. Absolutely satisfied with my service and recommend to anyone looking to receive great services. If I could increase the star ratings I would. See you on my next oil change!
Great place. Been bring my cars here for many years
It's professional people and very fast service Harout & Apick There are is the best customer service.
Fast, expert service everytime.
Very happy with the service I received here today, Alex and Jas were professional and kind. Will definitely be back for future services!
Great place to get a fast oil change. Friendly staff. Was in and out in 15 minutes.
Rip off place. Told me I needed synthetic oil when I didn't need it. Their quote was $25.00 more than the dealership.
Happy was awesome. Great service really helpful.
I usually bring my car here, the girl's technicians are better than the guys today. I have to wait almost an hour just for an oil change. The girls always come out and offer us the newspaper, this guy came out offered the newspaper to others but not to us. We are latins yes but we can read English too. The girls always check the entire car, lube the doors not this time
The Mr. Lube North Vancouver location has always been the best one to go to. I was lucky to have dealt with one of their supervisors : Bali. He was extremely helpful and pleasant to deal with. I trust the service and have always had a good experience as a loyal customer.
Been coming to this location for many, many years. Seen staff come and go just like any other business. Had an issue a few years back which incurred out of town costs. When the dust settled, Cory gladly compensated those costs. I recently had another unexplained issue which I called and explained to Arron about. He listened patiently and promptly offered compensation. Overall these guys (and gals) are always doing their best and I for one will continue to use their services! If you don't like it, go to WalMart and wait in the lobby......
Nice people working out there. Helpful and respectful.
I have been going to this location for over two years and I do a lot of driving sometimes I'm in there every three weeks. Excellent customer service...always a satisfied customer...
I visited Mr.Lube today and was amazed by the service provided by Jaspreet and his team. Very professional and helpful they all were. Strongly recommended.
I had my car serviced at this establishment for the first time and I was very well pleased
Super nice team and great service. Will be coming back.
They are fast and efficient.
Worker was very personable. I would recommend this Mr lube
Very helpful. Friendly service.
Recommended by a friend. Good and quick service, knowledgeable staff.
The guys are extremely helpful and knowledgable. You stay in your car while they do the oil change/transmission fluid change and they check the fluids, signals and so on.
Wonderful place. Had a complete experience. Happy with the service. Singh was great and highly recommend him
Good thing about this place is the access to information about my truck that I did not know. Was informative talking to the service mechanics about my vehicle. Recommended this place to anyone excellent service.
Very very slow to get an oil change. And had to repeat several times that I didn't need any upgrades done to my oil change.
Jazz is very professional,fast and efficient guy to see at the place,recommended to everyone.
Fast service
Nice staff, they're really cooperative.
So friendly, very happy with the service. After my terrible experience in 149 west dr Brampton. I will now only come to to Weston Road.
I will definitely recommend Mr Lube, Sudbury to anyone. The guys there are great... There is always a solution to every problem, especially with Singh as the lead hand.
it's good service and fast too. they did a really good job on my car.
Fast and reliable service, always! The owner gives you such a warm welcome. The workers, especially Matt and Kelly, were very helpful and explained some things about maintenance and keeping up with it that most places wouldn't. I will always pay the price for Mr. Lube because it's so worth the value here! Thank you!
Misleading during the sales of extras
I have been using this South Surrey Location for my Honda Civic post a rather disappointing experience with KaL tire there next door neighbor for more than a couple of seasons . The service is fast, top notch and professional. Not once but twice this location has provided me a wipers in spite of me missing the timeline on the voucher. Alex, a long time employee is very professional and goes out of the way to educate his customers. I have introduced a friend to this place and we come to get out tires changed and hand out at the A&W nearby. Thank you team for the great work you are doing.
Excellent service. They even come outside to tell you which bay will be free the soonest!
If you have any questions just ask for Sabah, the manager! He is the best
Been here a few times, they always try to push something on you from ties to fuel system flushes but if you can avoid that, the service is fantastic.
Very polite staff specially Apkar was helpful and understanding. Will be my go to place!
I stopped using Mr Lube a couple of years ago due to the upsell policy which seems to be part of their business plan. I hope the employees tasked with upselling as much as possible receive a commission for the high pressure tactics used. The gentleman who connected with me, told me he would like to check for "mice" and asked me to open my passenger door --- I reluctantly did - and he opened my glove box, emptied the contents on the floor, used a wrench to dismantle my glove box, removing it from the dash panel. He then reached in - not for a mouse - but for the cabin filter showing me a used filter --- telling me this is what I am breathing in and it should be changed. I asked him what the cost of a new filter is and he moved back and brought the filter to my car. He then told me I was saving money since the price of Mr. Lube filters was much less than I would be paying at the dealer --- I bought the filter and he installed it - reattaching my glove and returning the contents - no problem. I left the premises upset - he had used the excuse of checking for mice to get to my cabin filter --- I would have waved him off if he had told me he wanted to check my cabin filter. I am a senior citizen but I am not stupid. I felt Mr. Lube insulted my intelligence by bringing mice into my oil change. I will be looking for another company to do my oil changes in the future. I have nothing against the gentleman who connected with me -- I think these employees are probably judged by the amount of upselling they do. This is not fair to him or to me.
While on a weekend trip to Victoria, the day before I was to go back to Vancouver, I ended up with not one but TWO flat tires on my right side due to road shrapnel. It was a Sunday, so not many tire shops were open. Josh at the Douglas …
Such nice guys. They're so quick and polite. Some reviews here are really xenophobic. I love the service here, and the men always leave me with a smile!
Great place!
Always friendly staff and great service.
Good customer service ...quick service. Mr. Babar ????
Bad experience, they didn't know how Lub my car front beam
Great job by guri.
Quick and good services. With recent coupon and it is a good deal.
Employees make the very best effort to ensure you feel comfortable. Very polite and accommodating. Can sometimes be a busy location but that just speaks to the quality of work that they do.
Very helpful!
Great service
Worst experience ever. Was quoted an "all in" price on a Friday, Saturday had to renegotiate, was told car would be ready in 40 mins-took 3+hrs. Was going to buy tires and get brakes done on another vehicle-not anymore. They will lie to get you through the door.
Mr Lube is a great place to get an oil change, Tyre rotation, synthetic oil change, Windshield chip repair, headlight restoration and lots more. They have great customer service and one of their tag lines is you can go in according to your schedule and not theirs. They've got great customer service and even offer coffee and newspapers while you wait.
super quick and vest service. crew is good speacially Akash. good job guys, keep it up.
The service was so fast, comprehensive, friendly, and a fair price. I will definitely be going back!
Liam was super professional and thorough
We got a flat tire on our way through town. Awesome and helpful ???? 5 star service manager was really helpful
Good stuff. We like this place.
Express service
I spent 2 months at this location. It was made bettrr with Apkar. His concern and outstanding Customer service. Was awesome. Making things turn out after in the end. Thankyou again Apkar. Mr. Lube is extremely fortunate to have you.
Fast and quality certified services
Very convenient, I never need an appointment, the guys worked quickly and curtously. The place was clean and neat, and I also get a set of free wiper blades.
Been going there for years to have oil, transmission, filters and over all checks done. Friendly and professional. We will not go anywhere else.
Thanks Harry ..for the great service
Best service in Oakville, very professional and helpful
Matthew and Joshi did a great job. Quick and super friendly.
Fast, friendly but overly eager to charge for extras
Great professional service
Fast and friendly.
Good spot to get your oil changed with no appointment. They aren't terribly pushing when it comes to extra service.
I have been going here for oil changes for several years with different vehicles when I don't have time to go to my mechanic or dealership. I appreciate that the average visit is usually about 15 mins, and I don't have to make arrangements ahead of time.
Great service
A 35 minute wait and then tires installed and mounted on Saturday afternoon. Did not have to take time off work. Very convenient
All good
Great experience! Hailey was efficient, professional and nice. Will be back for change of transmission oil. Thx for the great coffee.
My last visit - over 6 weeks ago - and will be my last visit - I was asked to wait till they could install my tires - told me it would be over an hour - which was fine - until almost 2 hours past - when I finally got in, I was told they did not have the proper equipment to install my tires - wasted 2 hours when all they had to do was ask what kind of tires I had - bad enough experience for me to change where I shop....
So I have been coming here for the past year or so and I got to say every problem I’ve come across so far these guys helped me out. The names of the two fellows were sanchit and karan. Them being bilingual really made my experience that much better because it was easier to communicate what the problem was. Even tho the bill wasn’t pleasant guys did a good job.
Very good service
Not cheap but fast if you are in a hurry
I do not believe in this company, in front of my eyes he said in 5 minutes that he is ready, but they did not change the oil because I was looking and I told them that you have not changed the oil in my car.
Amazing staff and quality of work done - made me feel welcome and that my car is being well taken care of. Great service like this is why I will be returning regularly. Replaced my spark plugs, oil and wipers in a timely manner.
I love Mr Lube unfortunately the wait was to long today and I had to go somewhere else
Hassan and Alex were a big help, my check engine light was on for a long time and they helped me figure out what was wrong with my car within 30 mins. Very happy with my service.
Such a great location! All the technicians were super friendly and we had a good laugh about how hard it was for them to get to my air filters - they had a great attitude. So nice to have such lovely people work on my car. They're also super knowledgeable and taught me a few things about my car I didn't know about. Thank you for everything!!
1st time here...Ryan K and his partner in the lower pit were great! Very friendly and knowledgeable...I'd highly recommended this location
There was guy Mr Akash, he was soo good at his work. Fixed my car. Service was 10/10. Thanks Mr lube.
Perfect service
Mr.Lube had the best prices in BC. On top of that- my car was very well taken car of by Mr. Ray! Him as well as his assistant mechanic Allen went above and beyond for me and my car. Thank you both!
They try to rip me off so bad. My first time and last time for sure. Try to charge me 190$ for air filter I said no way and 30min later I went to Napa automotive and bought it for 18$.
Very kind staff. I arrived before they opened and was happy to wait 20 minutes. The employee came out early and asked what I needed. I explained I needed an engine code read. He told me he'd be right back and went to get his reader. He helped me out in 5 minutes on his own time. I'll definitely return when I need service.
TJ helped service my truck. He was extremely professional and got me in and out in no time! My go to place and always friendly service
Brar jas Thank you very much for helping me get quick service done and being considerate of my time and understanding that I was in a hurry thank you for servicing my vehicle and keeping it in tiptop shape thank you for your reliable service and quick service thank you
Always great service! The techs here are very friendly and knowledgeable.
Waited an hour in a car line up for nothing, they dont ask what you need until your over the bay and ready to pay! Poor service terrible manager! I called and simply asked why they dont have two lines set up, one for oil changes one for tires, Before i finished asking the question he cut me off and gave me an excuse saying “we dont have enough bays” when they have two bays they can use. Poor service, poor management. Will take my business down the road to Pennzoil.
Absolutely fantastic service! Very knowledgeable and friendly staff. Car runs very smoothly now and shifts great. Shout-out to Mike for being a legend
Crazy busy, so be ready for a wait. That said, there's a reason. They run a tight ship, and the manager was very helpful and friendly.
While very busy khaml still helped with winter tired outside of the shop with fast and great service
Great service as always guys????????????
Waited over two hours, but service was good
Excellent service! They were so kind & knowledgeable. Will definitely come here again! :)
It was quick. Good service.
Honest and prompt work done. I had my engine light on and I dropped by to run a quick check on it. It was nothing major but I had another issue with steering oil. It was leaking a bit so they filled it up. Everything was done for free because they said they didn't do any major works.... love that place!!
Great customer service, every employee ensures each and every thing on a vehicle being serviced is taken care of. I went in for an oil change but got to know a lot of things that were due on my vehicle and they didn’t even force me about the services just informed me gave the price for some reason I couldn’t do them that day so they just made a note of those services on my file. Would surely recommend to friends !
Went today to get under seal done on truck. Told me to come back another day when conditions better. Could have easily just done it and charged me. Will be back THANK YOU
Great experience. Kelly was very professional and kept me updated on what was going on. I'll be back.
These guys are great ! Amazing customer service !
Most dealers and other tire shops have few weeks of wait for your seasonal tire change. They have first come, first serve which is really good. Also the staff is super friendly. 1 star less as the charge is higher than my dealer. My dealer charges me around $40 for the swap & they charged me $76.
Went for an oil change but couldn't due to a heavily rusted oil pan. The staff there still went above and beyond to help us. Because of their extreme kindness we will be doing a lot more business with the. Thanks ❤️
I'll give it a ????, best customer service ever seen....! We r doing a cross country roadtrip, so far this is the best service we've got Appreciate it guys
Excellent customer service and the quality of their service is great! They obviously care about your car and passionate to help you. I highly recommend this branch.
They treated me well and explained everything
The most incredible staff! All of them are so kind and professional. They really value speed, but also accuracy and safety! Highly recommend them for your next oil change!!
Big scammers.... never going back to this location again in my life Went there for a oil change and the representative told be its gonna cost me $101+tax and I ended up paying $250 .... they added up charging me for various filters change which I never asked for. Mr Lube...First learn to provide good customer service be loyal and provide proper information to customers so that they come back to u.... dont find unethical ways to cheat customers to make money. Will not recommend any one to spend a single penny on this location.....Big FRAUDS
Painfully slow service!!! As well they did not properly reconnect our battery which lead to the car dieing on us multiple times. They also left greasy hand prints on the car and mangled our drain plug on our oil pan. Will not return.
Manager junald and tech tejas were amazing
1st time here at this new location. team was great and effecient. Pritul was the service advisor and did a great job making sure everything was done correctly. I was so impressed I went home and straight back with my other vehicle. great job!!
They are all experts in this place. I regularly go to this place. They are nice and knowledgeable. Apkar is the person has been very nice and very caring.
Always great service
If you want to be treated like a paying customer should be treated go to this place!! Everytime I go here I'm greeted with all smiling faces and offered coffee ,tea ,hot chocolate ,French vanilla or water and a newspaper . They check your whole vehicle grease parts needed to be greased and even clean your windshield while you are waiting for your oil change. By far the best garage Iv ever been to!!
great service and excellent staff . must reccomend
Too expensive 105.00 for oul charge Nevertheless they did not show me the colour of the new oil after they put it in Not impressed How do i know it was synthetic oil and received or was it some 19.00 oil But they show know how to take your 105.00 VERY QUICK without out any hesitation MMMMM
Great service
By far the best location I’ve been too. Very polite, quick, efficient and helpful! Definitely recommend for a quick service.
Aditya and jaspreet are the best customer service in town, they will take care of everything, all you need to do is stop by and get your car serviced
Great costumer service Harout thank you so much to your hard work
Use them often! Always friendly and professional, but most importantly, always do a GREAT job getting my car squeaky clean!
I visit to mr. lube 217 store oakville. I'm impressed from their service . They are very fast and quick. Their staff is very friendly n nicely deal to the customers. The manager shah was very good n nice behavior with the customers as well towards their own staff.
gevan and tyjas I believe their names were but super professional and very helpful would definitely go back again! thanks for your help guys I really appreciate it!
I came to this location as i had a bit of an emergency situation with the underside of my engine shield. The technicians were amazing with me. They were all professional, polite, helpful and courteous and got me in right away and repaired the problem very quickly despite everybody being busy. This may not have been worth their time but they made me feel as though it was worth their time even when they did not make anything off of me. They truly helped me out from the goodness of their hearts and I was very grateful for that. The technicians here are good quality workers who are honest and just simply want to help while running a business. I truly recommend this location hands down.
Amazing Service guys mounted and installed 37 inch tires on the Jeep A+ service
Good place for Oil changes and Tires.
How much would be cost synthetic oil change for my Santa Fe '14 ?
I don't usually give 5 stars for a business because there's always room for improvement but I've taken two vehicles through this location in the past week, each time was a pleasure. Friendly, professional and chill. I recommend this location for good value and some cool guys that seem to really enjoy their work. Thanks fellas!
Excellent service
Really great service! JJ and team were very knowledgeable and professional. Super quick service too! Thanks
I had a dispute with the service, and after talking with them and the head office, we resolved it. I found the assistant manager easy to talk to and worked this out in a very professional manor. Thank you.
First time coming here and was more than satisfied with my service. Came in for an oil change and they gave me the option to get a couple extra services done if I wanted. No one pressured me to make choices and the man was very willing to explain things to me as I lack car knowledge. Will definitely return for my next oil change!
Thanks a lot Maurice
Zohaib was great today! Very polite, friendly, and courteous!
Excellent customer service. Wait was a bit longer than expected and the price for the most basic oil change seemed expensive at $73 all in.
canadian_gamerzs lol 1 second ago good video but dont ever use these guys i went to the one in dartmouth ns .with my 2017 ram pick up and got oil changed .went home next morning went out started my truck and got half way work and truck quit ..had it towed and dodge checked it over and said oil had 5 litres to much oil and seized engine up ..went back them and told them what happened and was told it not there fault so im out a engine and wa to work over there messup ...7k later got my truck fixed and will never suggest or go mr lube ever agian
Great service at a reasonable price with great staff always at the ready to get your vehicular needs met in a timely fashion! The staff are always top notch!
Fast friendly service
Great service, giving you what you need and making recommendations based on what your vehicle needs. They don't try to oversell ????.
Super cool staff and service! The space is clean and organized, no long waiting time and they check the performance of another components of the vehicle for you as well with no costs. I got a 2 free wipes cleaning and glass, wipe blades and 10% off for next time on oil change. I'll be back for other oil change when it's needed for sure.
Amazing service! Highly recommend for service to your vehicle!????
They were excellent. The service was quick and the price was fair.
First time to Mr Lube for an oil change. Friendly and efficient staff. Special thanks to technician Jordan. Thanks. Chris.
They are very kind and knowledgable
Stopped going there because they always try to up sell services and products I don't need or want in a pushy way. Starts with,"You need a flush because your oil is black." Well duh, it's used motor oil of course its black- that's why I'm changing it. Last time they said I needed a new fuel filter which was just under a year old. They said it was really rusty. So I had them do it then asked them to show me the rusty one. It looked brand new. The rust was on the inside they said. Funny how they could tell that with the part still attached to the car. Never go back. Express Lube down the street is much better.
Sukh is amazing.. he really looks after you.. best Mr. Lube I've ever been to!!
Dishonest crooks. Very unimpressed with your company and how you treat people.
Went in for an emissions test at 8am and the technician refused to do it. Never going here again.
Was pleasantly surprised at how friendly and knowledgable their staff were here! Such a happy fast paced experience ... took about 15 mins for my oil change and they also checked several things on my vehicle. Left with a smile on my face :) I will be back there for maintenance on my vehicle :) :) :)
Quick service and the techs were friendly and courteous. Would go here again!
Due to busy days, I couldn't schedule an appointment at my usual garage. Arrived at Mr.Lube at the very last moment with the kids in the car. No lines - straight drove in. Took just over SEVENTEEN minutes to remove summer tires from the rims, mount new winter tires, and put back the car on the ground. Faster than Formula-1 could make! The kids even didn't get bored watching what was happening through the window. The BEST DEAL in town. After a few hundred kilometers no issues. Excellent work done! The guy had initials TJ on his shirts.
Came for the hot chocolate, stayed for the comedy routine from the staff. Good natured folk who only upsold me in reasonable ways and gave me plenty of good advice. Would Lube again.
Excellent services in minute ! Go there and u will be satisfy
We had a loose nut on one of our tires and Jiffy tightened it up free of charge. Great service. Very grateful.
This location gets it right! After some quick consultations they were able to put everything together to do a pro job on my Diesel Audi complete oil / filters change . Will use this location again, great job!
Disappointed ...Very poor management of customers; waited more than 1 hour for a tire change. first come first serve is not followed at all.
Good service
Fast and affordably priced. Been there a few times now, will keep going.
Great service and fast!
Miles was awesome!! I got a coffee and a smile with my service :-)! My oil change was done before I knew it. Everyone was super friendly, happy to help, and you could tell the boys not only knew how to do their job, but they do it well!
Very knowledgeable and helpful.
Good and fast service.
I came at this store for oil change the guy who attended me his name karan. He provided me awesome service i will definitely recommend to my friends to go this store in future.
We were at this place yesterday evening on our way to Calgary. Patrick and his team did a great job. Thank you guys.
Recommended to come here from a friend. Service was fantastic . I have to say it was pricey for the work I had done season tire swap and oil change came to roughly $190. I had to pay for a few extra things but $190 wow. Either way though, no appointment needed and I was in and out in no time . Was able to enjoy my weekend and not worry about my car.
WOW... so much more than "Just Super" quick, clean, and friendly just scratch the surface when describing all the great things about this location!
This place is the place to go! I had broken dow in my 92 YJ jeep, the clutch went on it just across the street from them. This was the second time my car broke down that month, so I was a emotional mess in my car not knowing what to do. so …
Badass team. Badass service.
Bali was very helpful told me exactly what was going on transparent and timely as well as friendly. Will definitely go back.
Excellent work keep it up !!!!!
Servicing my car here has not been easier. This location offers a great product for all my regular servicing needs and the staff here are the reason I go back; they are kind, hard-working, and honest. If you want a quality job where you feel a friend is taking care of your vehicle, go here.
Very professional and friendly staff. Very skilled technician.
First time here and the service was excellent. The service guy was very kind, quick and didn't hide anything compared to other places I've been to in the past. Definitely will be back
Staff member was great and specially sagar he was great and friendly
Seriously take your vehicle here for oil + filter services. These guys are super thorough, friendly, efficient and aren't about "selling you" on the stuff you don't need/want. They offer up the suggestions on what should get done and leave it there. Transparent procing before any services are started which makes it clear/concise. Adhering to all Covid-19 protocols with emailed invoicing and mask wear. This was a great 30min of my day.
Great service, was the only place that could get me in same day, and they seemed to work really well as a team !
Been to this location few times. Staff is very friendly and informative. Always a great service.
I had a great experience. I was offered beverages and received an air freshener. Pritul and his team made sure to show me points in my vehicle that need work as well as compare my old parts to new ones. I appreciated the visual of what's under the hood. Service didn't take long at all and it was very comfortable. Thank you!
Waited over an hour for an oil change. Staff do not appear to know what what they are doing.
Great, quick service, knowledgable and friendly staff, good prices!
I have used this location for many years. The owner runs a nice shop. Safety is good, service is with a smile, and there is never and issues or untold about charges or billing. Great place to get your vehicle services.
Awesome service. Zack took the time to address all my concerns, tell me what I needed and even what I didn't. Very impressed. Highly recommend them.
Great service, friendly work environment
I have got vibration in my car after the tire change. Extremely bad service. It was first and last name I receive service from this highly unprofessional workshop. When I called them to explain about the problem, that put me on hold for ever.
Qalid Beas great. Amazing service !!
We took our car for maintenance during a busy day and the service was amazing. Amazing communication and super efficient staff. Very happy with the service definitely would service my other cars here.
Ever since I got my jeep I've been going here due to warranty and I think ive been here 2-3 times and everytime so far has been excellent. Customer service is on point and the techs get the job done quick and efficiently. I would recomend this place.
Rob is fantastic. He is friendly and has a memory like a steel trap and is very knowledgeable. Thank you Mr Lube!
Great staff and great service, couldn't ask for better. Treated us well and went above and beyond to ensure we had what we needed. Very Impressed !
Im here second time and I love the service... It was quick, efficient, and friendly.... The guy who dealt with me was so nice... Thanks guys
Really long waits (typically an hour) but great, friendly people.
I have been coming here for years and I keep coming back. The technicians are always helpful and knowledgeable. As a non mechanic savvy person I always go there knowing they will tell me what I really need and not try to upsell me if I …
I really like the professionalism. Very friendly and nice staff
Fast and efficient
Best place to get things done and amazing people 10/10 would come back
Fantastic experience. Very friendly and knowledgeable staff. Will definitely be returning for my next oil change here
Horrible....they tell you, you need things you don't !!!..Overcharged for the oil change... I went straight to another mechanic to see if I really would have needed a new battery as suggested and priced out an oil change...WOW...my battery was fine and he could have done the oil change for $80.00 less !!...I am a woman and I drive a convertible Mercedes !!!...you go figure
Great Service!! I would recommend this place!
Great Service and excellent staff!!
Friendly service and they use my favorite oil from LiquiMoly for my VW. They check all fluids, wash your windows, reset oil maintenance and check all your lights/signals. Recommend.
They are well qualified! Nice, fast and have some helpful tips.
Horrible service. Four years ago I tried this place. My first oil change and the new filter wasn’t tight enough. The filter came off my car the next morning on the highway. Thankfully has the wherewithal to pull ice safely. Had it towed back to these guys. Thankfully my engine didn’t seize but I was peeved. Went there today, four years later, and again disappointed. I arrived near the end of a busy time and was perfectly willing to wait. Waited an hour and people just arriving, not in the queue, were pulled in for service. 1 1/2 hours after I arrived when the sixth car who just arrived, was let in for service, I finally had enough. I left. Went to their competitor Jiffy Lube and got in right away. Never going back to Mr. Lube.
Sadly we got an oil change at the waterloo location Mr Lube this morning before a long trip. while we were there the girl took our tire pressure down without asking & when we saw her doing this we told her our tires need to stay at 44 PSI but she took it down to 30PSI anyways. Now we are two hours from home & are pretty much driving on our rims . Will not be going back to mr lube again ...
Great place. Great service!
I have gone here for years and have always had a good experience. I am sadly the epitome of the stereotypical female who knows very little about anything mechanical or auto related. However I do have a husband, father and father-in-law who are quite mechanically inclined, and although they are more then capable of changing my oil they do get a bit busy so I come here. However when those family members do work on my vehicle they always seem satisfied with whatever Mr. Lube has done. Also the staff is professional and I feel like it is a bit more friendly then a lot of the quick auto fix/lube places I have visited before. There are a number of bays so you get in pretty quick. I would definitely recommend.
Great experience. Thanks again. I'll be back !
Friendly staff. Good service.
Great service staff stayed late on sunday evening to attend all customers.
Called for price on tire change x4 on easy 17" steel wheels was quoted a whomping 148$ ridiculous. Made one more call down the street Half the price and excellent immediate service sad to see a 1 hour job changing tires was quoted that exteme
More than just an oil change! Not only was this an exceptional value, but the friendly service and speed at which they got the job done was above and beyond! We will never go anywhere else! Thank you, to the exceptional employees!
Not impressed with what they charged.
I was passing through North Vancouver and needed my oil changed so looked up the nearest quick lube station and found this one. I’d never been to a Mr. Lube before, and the service up top was very nice (coffee, free paper, etc.), but then the guy looking after me (which happened to be the manager of the place) said that I needed my transmission oil changed, along with a new air filter. He said the oil was very dirty and should be changed every 95,000kms (which I later confirmed that the service manual says every 96,000kms) and I was at 124,000kms. I was sure that I had changed it back around the prescribed time period, and asked to see the oil. A technician from underneath handed me a cup of dirty oil –although I never saw him take it from my car. I agreed to the oil change but felt very uneasy about it. Once I left the service station I phoned my dealership (where I do most of my servicing), and confirmed that it was changed at 91,000kms. I got them to email me the service invoice and I went back down there to confront the manager, telling him that people don’t have money to be filling his pockets with. He gave me a refund but maintained that the oil needed to be changed. I also saw the air filter when I got out of the car to look at the oil, and there was nothing wrong with it. I had changed it just 15,000kms before, and although they recommend changing them every 15-30,000kms (depending on driving habits), I only do highway and city driving and it didn’t need to be changed. This was my first such experience at a garage (of being swindled), and it was very unpleasant; people deserve not to have to worry about this type of thing. I see similar stories here (about up-selling and unnecessary servicing) and I hope that people think twice before going here…or be prepared with their entire service history.
It was my first time at Mr.lube . These guys are really professional and quick. Will do recommend my friends to go at this business for a quick lube and service. Keep up the good work .
Terrible Service! Went in for an oil change, it went oddly faster than normal. I asked if they had checked the windshield washer fluid, tire pressure, lights, etc, that they're normally suppose to do, which they didn't, as I was watching them. The attendant tells me yes, which was a complete lie. Very disappointed! Will never go back to this location again or another Mr Lube for that matter.
Julien was excellent! Good job
Good service but not cheap
Amazing hospitality and great care for my Chevy Diesel, their system brings up services that may be due going by your mileage, so you can keep your vehicle running efficiently.
First off, it is very clean and staff are very nice. The oil change was speedy and everything was professional. Now the issues, I took my truck in for an oil and ever since leaving I had weird issues pop up with sensors, brake fluid all of the sudden dropped, hoses leaking. None of this was an issue before and it literally started the day after leaving here. Coincidence, maybe? We ended up having to sell the truck. I would highly recommend not falling for any of the "extras" like coolent flushes, etc. Let them do the oil as that is what they are meant for. Go to specific professionals for the other systems. These are kids working here. They do really try to upsell and add extras, fear monger if you refuse so just be prepared. One other thing! Never, ever give them your email address! They will spam it bad, I get emails every 3 days or so with "deals". I tried to unsubscribe (I never agreed to receive spam in the first place) and it doesn't work. BEWARE OF THAT!
Such a great experience here. A warm welcome with newspapers and hot chocolate in hand, only about a 20 minute stay for an oil change, new transmission fluid, and a fuel filter. They made sure we left without our check engine light on, and the price was reasonable. Will be back!
Really nice employees. Very professional, they performed all the courtesy checks that other Mr. Lube location forgets sometimes. Will come back to this location! Guri helped me out at this location.
GREAT service! Knowledgable and very polite staff. Really remind you of what service should be, a flash back to a simpler time.
Great service
Always fast, friendly and super helpful service.
Exceptional service would highly recommend them . Best customer service ???? Thanks guys
Very good experience. Staff is very cooperative. The price is genuine.
Always helpful, especially in a pinch. I replaced my fuel filter a month ago and noticed there was a slow leak/drip onto my trailing arm last night after smelling gas. I don't have time to jack up the car before Christmas, but I really wanted to get up there and check the connection ASAP. I pulled in to Mr. Lube on my way to work and the guys helped me out, no more leak. I usually take my car there for an oil change and they have a great crew the last few years (were a bit pushy with the extras before that, still good work though).
Great service!!
Always very friendly and helpful!
So far this has been my best experience in terms of car service. The staff is awesome, cooperative, most importantly very quick.
Staff is nice but i don't like they check the transmission oil without my permission.
Very helpful, always polite and professional. Good price especially with all the complementary services they include.
Quick and great service but a bit pricey.
I was there today, sitting for 15 minutes and nobody came to assist, I’ve going there for years and they are accommodating but very disappointed today. So i left
Apkar worked on battery replacement, oil change and wiper blade changes. He finished everything within 15 minutes and helped me understand some technicals.
Quick and pleasent experience as always, thanks guys!
Always enjoy going to this location. The staff is super friendly and quick with their service.
They do tires and rotations here. A bit slow on the tires part. But hey they did good and I'll come back for more good service. Reps were very friendly, and the place was clean.
These guys saved our lives!! We needed an emergency tire repair and they are the ONLY place within 100km radius that was open on a Sunday. They worked for just 10 minutes and everything was fixed. Very good price too. They offered us water and drinks too!
Great Customer service with friendly natured staff. Really appreciate guys. keep it up????????????????
Good service and in and out quick
Better price than competition, friendly and helpful guys who get it done quickly, coffee while you wait (for the short amount of time you do wait), it's a no-brainer. I'll be going here for all my regular maintenance stuff from now on.
Very happy with the service. Any time I go here to get serviced the guys are always happy and willing to help. Would recommend
Very helpful and knowledgable mechanics, no pressure, no nonsense, just great service.
Highly recommended ????
Got great service here this week from TJ. I like how they keep a record of past services and monitor for necessary upcoming services, while also explaining the reasoning behind it and not being pushy. Rather than a sales-first approach, it feels more like a service-first approach, which I hope they continue to do. They brought me coffee and a newspaper and I got to decompress after my work week all while getting an oil change and my fuel system cleaned
Extremely bad service, tried to upsell me on hundreds of dollars of services and left one of my engine sensors unplugged and improperly installed a new air filter I did not need to replace. Cost me 60$ to gey my mechanic to check why my engine light was on and turned out it was from this Mr Lube not properly connecting everything back afterwards. In addition they work exceptionally slow, my visit was almost an hour long. There are no excuses for the quality of "service" this place provides. I will never go back. I'd get a better oil change at the Toronto Zoo.
Thanks for the quick and friendly service guys! I’ll be back.
Awesome service.
Really really crappy service. I have been a loyal repeat customer for several years and multiple vehicles. I dont know if management has changed or what the reason was. But very disappointed. May not return after my last experience.
Seized my engine. 2 stars because they fixed it. No more than 2 stars because, well, they seized my engine & have not reimbursed for the gas to fill the rental car.
The people here are amazing, very friendly and knowledgeable. My car was in and out very fast. They made made me feel like I was part of their team, I loved how they kept me in the loop while doing the work!
honest people !
Great services and quick.
Fast and friendly
They helped me fix my TPMS warning in a very professional manner.
They misinformed me about pricing and what's included. It ended up costing more than expected because they didn't clarify things until after the oil was already removed from my car, and it was too late to just leave. When I mentioned it, he tried to deny that's what he said. It was also at that point that I found out it was a trainee working on my car, no one else overseeing it. They tried to use that as an excuse for the miscommunication. Based on this experience, I would not go back there!
Excellent service!!
Babar was really good and helped me out a lot.
The men were very professional. Very clear about what my car needed. Also other places could not find my cabin filter Mr. lube knew exactly where it is. Also I had asked about my other fluids. Other places blew me off. Mr Lube showed me which needed to be replaced. Thank you guys. Great experience. I will only deal with Mr Lube from now on.
Great service
(Translated) There are people of God covering them up, they were called Mister Blue (Original) فيه ناس الله يستر عليهم كانو يسمونه مستر بلو
Came by to have a flat tire patched and they did an excellent job. Very polite staff.
Thoroughly enjoyed our recent trip to Mr. Lube in Saskatoon. I have loved Mr. Lube for a long time since I received such great service there in Chilliwack, BC., and I am so pleased that my opinion is the same at the Saskatoon Mr. Lube. I …
Way too expensive.
Very quick service and great customer service . Will definitely he back again
Very quick service and great customer service . Will definitely he back again
In and out in 15 minutes. Plus free Michelin wipers too !
Very bad service
I couldn't get an oil change today. My service tech told me my oil pan was rusted. However, he topped up my oil for me to keep me and my boys safe until I can replace it. Supreme service!! I will be returning there for my next oil change for sure.
Quick reliable service. Answered all my questions.
Fast efficient
The employees are always amazing. Yesterday was such a busy day for them but it was orderly and fair for the amount of traffic that visited. Great service as always. Thanks
I had a bad experience from mr lube I will suggest not to go there because, they will do unnecessary filter changes and fluid changes, last time when I been there they told me that I have to change my transmission fluid because it was dirty due to my transmission stopper was left out open, but I haven’t asked them to check my transmission fluid, they checked that without asking me and they did figured out the problem so easily I don’t trust that, I won’t go there again.
Was treated well by the Floor Manager and the service didn't take very long. Of course, I was offered many up-sells but that's standard fare at all oil change places. I have no reservations about coming back to this location.
Had a problem with the drain plug O-ring . They replaced it no questions asked and put new oil in my car.
Great service, Great customer service
Excellent service! Mr. Aditya did a very good job. He is so polite.
Great service
Friendly staff and great service...drive from Toronto to get our car serviced here....quick and thorough...
Best place for oil change and tires . Friendly staff with great knowledge .
Always super friendly, honest service. A great value and experience.
Knowledgeable staff and straight to the point. Got in and out in no time flat.I will definitely be returning for more hot chocolate too while getting an oil change.
Lubed up the Tahoe. Great staff, fast and friendly.
Quick and skilled service, short wait times and they serve you pretty coffee while you wait!
Called an hour ahead of closing to get 2 tires changes from rim to rim and they said it's to late.
I'll definately be going here again!!! Free coffee and a newspaper with my oil change! They work quickly and efficiently on the car while you are in it drinking your free coffee, what a treat! The people working here are all high energy and friendly. Makes getting boring car stuff done kinda fun and relaxing. Be cationed, they are adept at upselling. :)
Had a great experience with Brandon this morning, he explained my different pkgs to me and why I would want them, was familiar with my car and was extremely professional. They even cleaned my windows while I waited! Was in and out in about 15mins! Great service
The service was excellent and the manager was on top of the game
Seriously impressed by the service here. Top notch service managers, coffee and newspapers, personable staff, and what seemed to me like good work and high quality standards. I'm still not sure if the engine coolant replacement they suggested was an unnecessary upsell, but they weren't pushy or antrhinf and could well be right that the ratio is off. Better experience than prior changes at other lube shops, will be returning.
I have been getting all of my oil changes done at this location for over 10 years. Excellent service, knowledgeable staff, honest, and never too long of a wait. I would recommend to anyone!
Quick carwash, decently priced.
TJ, APKAR and KAMAL did an amazing job with my tires. They are super professional, super friendly and most importantly they do the job on time. I had an amazing experience at MR Lube, North Van. A must visit if you’re facing any problem related to your vehicle.
The staff here is always so lovely and kind. I never feel pressured or like im being sold snake oil. Gteat job team.
Great place but getting to busy had to wait 2 hours to have tires changed over . They need more locations
Zack and the team at Mr. Lube were pretty quick with their service, friendly and not pushy. They also helped me figure out how to deal with the maintenance light on my car in case I ever decide to jump under it and change the oil myself. Would use again.
????????????????????
Quick, friendly, and thorough service, but a very small lot. Only 6 cars can be waiting at one time. They provide coffee, water, and newspapers as you wait.
Took my car in for an oil change. They offered to check my cabin filter and showed me that it is dirty. So agreed to have it change thinking it will cost no more than $30, but I was charged $70 for a 3 minutes job on top of my oil change service. These guys really know how to reel in insuspecting customers. Will never come back to this place.
Very good service
Wonderful experience.
Amazing service !! I Had issues with my BMW coolant and these guys spent so much time and material to make sure the car was good to go. Chala was awesome .???? Highly recommended
Great service. Very knowledgeable. Pritual and Logan made things smooth and informative!
Great service done at excellent speed!
Great service done at excellent speed!
Very expensive but the service is usually good.
Fast friendly service.
The staff at this location are great awesome service. I highly recommend them.
From 30 LBS TO 55 LBS IN TIRES be taking my business eleswhere
Excellent staff
I drive around 40,000KM + year as a Realtor and have brought my car in since I bought it (VW Jetta). Ever since Day 1 Bali has been assisting me and honestly I have had nothing to worry about. They are all amazing especially Chala but Bali has gone above and beyond every time. If you need good maintenance of your vehicle these guys do it right! 100% going back unless I get a tesla lol!
Awesome service
Great service! Oil and tire change! Thanks Naden, Babar and Habbal
Here on a weekend, very busy but they tried their best. Decent location.
Very excellent service, very cooperative staff and even the guys take proper time to check all car❤️
I went there on Jan 1st for a flat tire and I received a good and professional service.
Great service!
Excellent service very professional workmanship
Been going here for years but I will no longer visit Mr. Lube any more. I was jus getting an oil change and the guy below said my transmission was leaking very bad and I need to get it fixed right away. I denied for them to fix it because I jus had my car for not even a year and I brought it to the dealership who checked every thing and of course nothing was wrong with my transmission. Mr lube you shouldn't have your employees lie to the customers so you can make money when nothing is wrong with their car. I make sure I tell my friends and family not to go to your location anymore. Do not believe what these guys tell you because it might not be true.
Thanks guys for the great service. I'll be back.. Would highly recommend them.
I finally got tired of waiting and left .... the guy was busy talking to s lovely young lady
Always nervous about dealing with car issues as I was wary of being upsold past my budget. This visit to Mr. Lube was great. I told them I just needed basic oil change and that's what I got. The young man recommended a couple of filter changes which I was already aware of but I told them to email me the invoice with those reminders. Fast, easy and efficient service.
Avoid this place at all cost. Severely overpriced. Spilled oil all over the front of my engine. Couldnt be bothered to clean it up. Aggressive staff. Came up with a transaxle fluid change suggestion as the current fluid was black. Never even heard of it before. Toyota maintanance schedule has no mention of it. I need some answers asap. Walmart charges $49 for same oil change. $246 later at Mr Lube.
Great service here! This is my third time visiting, and each time was a positive experience. The guys here nice and timely with the service. Would definitely recommend to others.
We went there for an oil change and ended up having to change a few other things because they were in need! but the gentleman was very thurl and made sure everything was going and working very well and on top! his name was Sam very nice will be going back for all of our oil changes!
When I need a oil change, I always bring my car here. Friendly staff, great price, and professional service. Only bad thing is they do try to up sell, which is expected at all mechanic shops. Just know what you do need before going in. I will continue to go here for my small services. See you soon! ????
I took my car yesterday for an oil change (I have never gone outside the authorized dealer/service) and I was very glad to go to Mr Lube. Great and quick service from the get go. Jaspreet completed a through check of vehicle and provided me …
Excellent service! I believe the person who helped me, his name was Sukh. He was so friendly and professional and was very well informed about the vehicle. Gave me lots of great suggestions as well. My Mercedes is a car I love very much and I was a little skeptical about taking it somewhere but was very impressed with the service. I’ll be back next time! Thank you.
Tremendously helpful and polite staff, will be coming back for sure
Awesome staff!
Very professional and friendly staff . Guri helped me and was happy to discuss my concerns and gave me a professional advice. He was extremely helpful Super quick service :) Will recommend all my friends to enjoy hassle free service.
Very good
Solid. I have had many different technicians help me there, and all were competent and friendly. No bad experiences to this point.
Oil changes are professional
Excellent service
Last week, i visit there for an oil change and karan greet me in very good way and did a great job on my car. Thanks you guys. Great costumer service.
Great staff, very helpful and courteous. They were very professional and quick. Quite impressed!
Quick and convenient. Courteous and professional. We have been bringing all our vehicles here for years. Love the new location in Colwood.
Friendly staff and great service!
Busy place, reasonable prices
Best kind
Great experience getting my tires changed. Very friendly service without the annoyance of unnecessary up sells. I really liked not having to have an appointment as well. I just showed up, dropped off my keys, and went for a coffee to work while I waited. Very convenient.
Always courteous, efficient yet friendly service
I have been a loyal customer of Mr. Lube. Since I was in Kelowna, I had been using Mr. Lube's service to switch my tires from winters to summers and vice versa. I had called before hand today (Mar. 23) @ 15:30, asking how long it would take for me to get my winters to be switched. They had said around 30-45mins. I went expecting it to not take long. I arrive at 16:11, welcomed by a nice lady but did not leave until they were closed which was 18:00. Three cars had already finished their oil change and everything behind me and only then was I done switching my tires. Before they began, I had asked them to change the plastic bags of my tires as the ones I had were dirty and full of holes. The nice lady said yes sure, but the tires came back to me with the same plastic bags. I reminded the guy that did my tires that I wanted new plastic bags but the guy said that they did not have any. I have NEVER had any other Mr. Lube locations give me my old plastic bags back, they were always new and I never even had to ask. I don't know if it was legit or just laziness because they were closing. Even when they had put my tires in my car, nobody helped me pay until I turned my engine on. They were more focussed on cleaning up, chatting and getting the shop ready to close than to finish their service with me. At this point, I had become so annoyed that I had decided never again to come to any Mr. Lube locations. I paid quite a bit for the service, the least the guy that did my tires could do was provide it. (The lady that talked to me was nice though :))
Very good service. Very polite, service was fast.
Very quicker service, staff were efficient and friendly! Would recommend this location
very pricey oil and service charges, last time i go here, i usually buy my oil and filter on sale and just let whoever do the labor, but this place gouged me, same thing at great canadian oil change, best place to go is Midas, they only charge 42 bucks of you bring your own oil and filter
These guys are on it! Their goal seems to be to give you the best service imaginable. I've been going here for years and don't see stopping anytime soon. The best thing is no appointment necessary and fast.
Had my oil change and got a great price!! Staff was incredible and friendly. Was super impressed with how they communicated with me! Now a days customer service is horrible but this place is definately A+!!! :)
Fast and reliable service! I was running late for school but needed a quick oil change and Allen did it fast so I got to school on time. Since then, my whole family has been going there for their oil change and other services. Keep it going guys!????????
Great service, professional and good staff . Highly recommended.
Editing this review -- After damaging my tire the owner of the franchise reached out to me and offered to fix my tire free of charge first thing Monday morning. I am very pleased with the speed and courtesy my complaint was handled. Thank you.
Great service. Friendly staff. In and out in a couple minutes!
Exceptional service from Andrew, a guy you can trust with your vehicle. Awesome!
Good service but kept pushing sales.
Great helpful service! Thank you for inflating my snowblower tire! Really appreciated! :)
Quick service!
Expensive ... they always try to upsell you
Excellent service and knowledgeable staff. Very curtiouse and polite.
Excellent and fast service, love no appointments
Excellent service! A good group of guys...
Went in for an oil change, it was quick and easy. Checked everything for me and told me how everything was on my car. It was an amazing experience because the staff was so polite and friendly that I would definitely recommend everyone to come here. Thank you to landon and Bali for taking care of me and making me feel welcomed.
I visited today for oil change. Mr. Babar Khan was excellent. His customer servise was remarkable. He has done a very good job. I have been dealt very professionally.
Friendly, professional service, offering options and insight to my vehicle service
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Excellent service excellent team work ! Keep it up guys!
The crew here were amazing. My family and I came in because we had a nail in our tire. They fixed it for us and we were on the road within 15 minutes!
Great svs
Always polite and fast with their service.
Just visited this location for a quick oil change before my ferry ride and I can’t thank them enough for their wonderful customer service. I didn’t catch the managers name, but he was absolutely wonderful and so helpful! This Mr.Lube is a must for your oil change!
Wonderful and knowledgeable service. I Took in my ‘new to me’ car and they not only did the engine flush and oil change but gave me a heads up on things to be aware of with the type of car I have, gave me recommendations on some work I need done and were to go. Highly recommend!
TJ was a very good technician
good staff good service prices reasonable
Great service, friendly, knowledge staff. Explained everything in detail and made good recommendations. Did not feel pressured at all to do recommended maintenance (I needed new tires) but when I decided to go ahead, they were very prompt and even sent someone out to get the tires from the warehouse as they weren't in stock. First time there and very impressed! Definitely recommend.
Josh and the team at the St Jacob's location were friendly efficient and professional.
Definitely coming back for another vehicle service. Everyone’s friendly and atmosphere is nice.
Good and fast service. Not pushy with extra services needed or they are recommending. I like that you don't have to get out of the car, which is safer for employees and customers. Overall pleasant experience.
They always try to upsale services that the car does not need.
My car loves to go to Mr Lube
Everytime I have gone there I have received the best and most professional service. They even add complimentary services most of the time which really builds a relation with the customer. They are quick but busy sometimes which makes sense as they are amazing!
Nice guys. Good service however for the second time I just sit here while they take other vehicles before me. Very apologetic but it is clear that I most likely won't be back to this location. My time is valuable to me and I appreciate a business that values my time not just nice apologies. They didn't offer to put me in just made me wait. At the 40 minute mark at the time of this writing. Not the place to go if you are in a hurry.
We were having coolant leaking issues on a Sunday. We are not local to the area and the staff Mr. Lube went above and beyond to help us identify the problem. Well done Mr. Lube staff. We made it to Richmond Hill where we had to have the part replaced. Thanks again!
Was in and out in no time at all. The guy's name was Junald and he was friendly and professional. I told him what my car needed and that was it! In and out.
I just had my first experience at the new Mr Lube here in PG, and it couldn't have gone better. The staff were super friendly, communicated with myself and each other clearly and efficiently, and had my tire rebalance and swap over done in less than 30 minutes! They also cleaned and shined up my summer rims before installing them, which was the cherry on top of the service :D. Also, there was no appointment needed, I just drove to an empty bay and they got started immediately. I would definitely reccomend them!
Always super great and friendly customer service
Please don't visit that location they here to break your stuff only and asking you to put brand new. Very bad response and ill trained staff.Even they dont know how to fix tire
This place is pretty good. Been dozens of times.Generally get great service. However we have come home with a wrench left under our hood before. And they are always trying to push the extras. Beware of the extras.
Great customer service - really friendly guys in there. Oil change didn't take too long but watch out for the upsells. If they say they'll replace something for you, always ask how much it will be before they go and do it.
This place WILL rip you off if they sense you don’t know a lot about cars or are female. I took my 1997 Land Rover here for an oil change. That’s it. All of a sudden the guy tell my my front and rear brakes are worn out. I then took it to a local Land Rover speciality mechanic and confirmed I have 50% of brake life left in my front and 30% left in my rear. I ended up getting my money back. But a $40 visit, turned into a $1,400 visit real quick! Do not go here.
I visited this location today to get my oil changed and tires switched over to winter tires. Waited until 10:23 with four other cars and no one had opened the shop or done anything else. Two others left before I did, but this is no way to do business especially as a new branch. Went to Torbay Road. Much better experience.
always quick and great service. I feel like they are giving me advice for my benefit and not to make money
Excellent service. Went for an oil change and I didn’t even have to leave my vehicle. It took less than 15mins and it was finished.
The ever wonderful Gatlin was professional and curtious. Answering all of my questions with a smile and understanding. I always appreciate the care and friendly attitude, when I bring my car here for service.
Truck was having a meltdown on the way out of Vancouver. Preet was incredibly helpful and informative, explaining the potential causes and how it could be fixed. He was more than happy to help and didn't hesitate to answer any questions that we had. We left in under an hour stress free and relieved!
Great stuffs they work fast
Nice place to get oil changed. Good place if you didn't make an appointment.
Excellent service
These guys broke my Q7's inside mirror when I left the car for a detailed cleaning. When I called back, the manger, whom I knew for the past year at least, was very very rude and said that it wasn't him, take it else where and huge the phone on me.
This is a great place to get your car serviced for oil change (and tire services such as rotations and swaps) The staff are knowledgeable and friendly.
Apkar is superb guy! I get all my services here. Today I noticed tire leak & drove in with no appointment. they filled/repaired quickly with no charge. Yay!
Excellent customer service by Gabe, will go there again for oil change.
Just got an oil change, engine flush, engine filter and engine belt. The staff was amazing. Explained what I needed and why. And was very great experience. Will definately be back I was just checking out alot of reviews. It makes a huge difference when the staff is friendly and professional. I can see why they get so many 5 star reviews. This place raises the bar.????????
Brought the car in for a tire change. Several staff seemed to lack direction, and we're pulled from tasks to do other things while others stood around noy really doing much of anything.
good and fast service
They were really nice and helpful. Didn't wait long, and the manager was really helpful with finding the tire I needed for my car. He was patient when I didn't really know what information he needed and explained where to find the info. Much appreciated. They were also very diligent on their COVID protocols and keeping things clean and sanitized.
Excellent service!!
Was very dissatisfied with today's service. Normally when I take my vehicle here for a oil change, the staff are kind, welcoming and inform me politely with what services are recommended. Tofay the staff were all very rude and short with me. I had multiple staff who started something and then left and didn't come back. I will not be recommending this location or be returning to this location.
Fast, courteous service. Thanks Manin and Devant!
The best service ever
Had to change a badly rusted fuel filter while doing a vehicle check-up. Upon testing the fuel lines failed but were completely fixed at no additional cost despite the manpower and parts it took to fix it. Very courteous and polite the entire time. Really went above and beyond, I highly recommend them.
They were great here! Very fast and thorough and friendly.
Extremely friendly and accommodating, they went above and beyond for me. I haven't even pulled into the bay or spend any money yet and the manager already brought me a cup of coffee.
Amazing service! Quick, attentive and very helpful. Very courteous staff!
TJ has been extremely helpful and focused on the job at hand ????
The mechanic there was nice to me one day I went back and he’s all rude the next time
I received excellent customer service and price when swapping my tires to winter. Will definitely be going back!
V fast
Great people great service I was in and out
Quick, friendly, knowledgeable service.
Very efficient, professional and welcoming. Since my first visit, thanks Mr. Baber.
Went here for oil change couple months back and the staff are super nice. Will definitely recommend going here since they will take care of your car.
Sarab and his team did a wonderful job... i must recommend this store.. will definitely come back
Store manager Mr Guru is amazing, I always love the service at this location
Great Customer Service Eveeer!
The staff here are very friendly. They're not pushy about upselling. While it's convenient to not have to make an appointment, I've never had a wait of less than 30 minutes to get in, so you so need to plan for that, and the prices are nearly as high as at the dealership.
Excellent service and customer service.
Pretty good experience, definitely went out of their way to upsell and bash any other competing business.
Did a quick job on the oil change, found out I had an issue with the power steering casing and due to the fact they discovered it while working on it, once I had the part they installed it for free. Excellent service from them in that regard and absolutely recommend going here.
Quality service - fast, efficient and friendly. You're made to feel like a valued customer which is nice. Very impressed.
They aren't jerks or pushy to me. I've been to one that is in North Van. These guys don't mess with me like these people described... But whatevs
Expensive but knowledgeable staff
Did a coolent flush the other day very professional
Fast and courteous. Gave a deal despite forgetting coupon at home.
Did servicing, oil change and winter and summer preparation on both cars. Discovered that other services did not do what they claimed and unpaid for. These guys are great. Earned themselves one more client
Been to these guys for a couple of years now and generally been good. However, just had a very hard sell on filters and diff fluid while getting an oil change. The filters were 3-4 times the regular price and my diffs do not need to be done for another 20,000kms, even though they really pushed to do them. Make sure you know what you need serviced before you enter here, I won't be going back.
The service was mediocre at best. I wanted a light bulb changed and the service guy almost pulled off the bumper and couldn't get the light replaced. Also, the service guy, when asked if the floor tiles were slippery, went on a rant about how he can't get the floor clean and how management made the error of putting them there in the first place. Then he went and brought me pictures of his recent attempts to clean them and it lasted a couple days. I tried to engage small talk, not open up a whole can of worms about mismanagement.
I had a good e experience here, except for the usual upselling.
Best walk-in for oil change. Staff is really nice.
kind and good service! we feel to come to this branch than the other we used to go bcoz of that! But it's a bit slow.
Great Experience today. My girlfriend came to get her tire pressure checked and the AC. Turns out we had a nail in the tire. Maurice was quick and able to fix the problem. Will definely come back!
Brandon did an excellent job walking me through the process this morning. Very impressed and will definitely be coming back!
Get you car Serviced here. Great staff! Sanchit went above and beyond taking care of my Truck. Very helpful. Ask for him when you go!
I am from out of town and needed help fixing my driver-side wiper as it broke on the highway. Nick was amazing! He was courteous and friendly and I was back on my way in less than 10 minutes! Thank you!
Nice staff
A good friend of mine took her car in for an oil change, got hit on the whole time by one of the employees, and they somehow seized her engine, refused to do anything about it that night and told her to "get a cab". They dropped a junkyard engine in to fix the issue, and when she continued to have issues have refused to help her, called her rude, and when. She complained about the staff hitting on her she was told "they were only being friendly" by the man who is "dealing" with the issue. Completely unprofessional, completely inappropriate. This place has no Trouble taking advantage of a young woman who has a limited knowledge about cars. DO NOT RECOMMEND FEMALE LOVED ONES.
0 wait time, fast and good service. Rohan is very professional and polite. I got an oil change and plan to comeback for undercoating. I used to change my oil at dealer at about same price but since this place is 2 min drive from work will definitely change my oil here in the future
I had a fantastic experience at this location today! I have two autistic children, and upon arrival, Daryl greeted us, brought over balloons and stuff to colour to keep them occupied. It was a life saver!
Professional and fair enough
Great service and the staff is always very kind. The owner takes the time to talk to customer and make sure we are always happy. Really appreciate the personal touch.
Knowledgeable personnel, fast and friendly service and a decent price, even for exotic cars.
The most friendly, considerate service you could expect to receive when you're in a pinch! Tre is the best!
I went in to do a quick maintenance check for my car (tires, fluids, battery), and TJ provided great customer service. He was patient, and explained all the checks they were doing to ensure I understood what was being done. Would come back!
No complaints from me...there job is not easy
Great place!!! You just drive up and they do the work while you sit in your car!! They give you the daily paper and offer you free water and coffee while you wait!!! Fair pricing!!!
Quick, professional service. I recommend them if you have a fleet vehicle with non-standard billing requirements. They dealt with that smoothly and efficiently.
I visited the location to get my winter tires put on. The tires were put on and I told the technician that I needed my sensors reset, he said it automatically does it after 50 km's so I left. After driving 100 km's the warning light was still on so I returned to have the sensors reset, this wasn't done and I was told there would be a fee to take the vehicle in. So I returned home and called and asked to speak to the manager. From the moment he answered the phone he sounded annoyed, he was rude from the start and after I tried to explain what was happening he kept saying "yuh" and eventually hung up on me. I called back and asked why he hung up and he said I was rude, I said you were rude from the start of the conversation, he said "how do you know over the phone? What are you Sigmund Freud?" Then I asked for the number to corporate and his name he said "it's online", I again asked him for the information he kept repeating "it's online". I said "so I want to make sure you're clear, you won't give me the information?" He said "no". So at that point I hung up. I called Mr. Lube on Torbay Rd and asked to speak to the manager to get corporate's number. He not only helped me with the number but asked me to come in to take a look at the vehicle for free. I highly recommend the Torbay Rd location but stay away from the Kenmount Rd location. The manager was the rudest individual I've ever encountered.
The guys at Mr. Lube are great. They changed all my fluids and my serpent belt with no appointment. They are fast and they do great work! Will always go here!
Great friendly service.
Great service! I highly recommend this place for your vehicle servicing.
Great service
Not very organized. I had to wait ike 10 minutes before anyone even talked to me to tell me which bay to line up at. Once I was being helped, they offered me like a million different services and it was very unclear which ones were free and which were not. It really felt like they were just offering me every possible service.
Good service and fast and the product are great thanks to you mr.apkar you did a great job:)
Excellent Service, very good staff's good price totally awesome...
Good!
Today I had a flat tire and TJ from Mr. Lube was very helpful and knowledgable. Will be returning for sure!
Killer experience at this location today. An awesome dude named Art helped me out and this guy knows his stuff. Super professional & friendly. This guy needs a raise! 5 star service, was in and out in 10 mins :)
Friendly and knowledgeable staff, they complete the work in a timely fashion along with topping up your fluids and air pressure and cleaning your windows, they even check your air filter and battery voltage. If requested, they will even oil up your door hinges, all of this is included in the oil change price. Would definitely recommend!
Thanks Mohammad really appreciate. Love to come on same location next time
I always go to Mr.Lube, I don’t need an appointment and they’re super friendly. This new shop is closer to me, so I don’t need to go out of my way to get good service. Happy customer!
Have been going to this shop over the last 2 years for regular maintenance and Apkar is the one who usually helps me. He is very professional and fair. Very much recommended.
Great service. Sukh was great
Guys were great to deal with
I just had the works done...oil change, transmission fluid change, gas line cleaned, oil filter, cabin filter, everything greased and/or oiled(including door hinges and latches), undercoated...etc. Good price, polite, fast , clean Every business should operate under these ethics
It was great, amazing employees let them keep on their good customers service
Friendly fast service
Best customer service in a long time. Quick and clean. Made my day.
Great service every time! All the staff is super friendly, it just gets busy at times.
Came in to get my tires changed. Very fast and friendly service!
Quick and easy service. Very nice and reasonable. You can literally be there while they service you car, so you know there's no funny business happening to your car. I prefer watching mechanics work. There prices are a little steep. But for excellent service, worth it.
The guys are awesome here. I would recommend this place to anyone
Went in for an oil change. All bays open. Open for business. Except for when I pulled in. Attendant told me to come back later as they were all on lunch. This was at 12:50. I will make sure I never bring my business to your shops. Jiffy lube it is. Very unprofessional in my opinion.
Sukh was very helpful.
I know little about cars but I found their service to be good and the people working there are nice. I've got my oil changed there 3 consecutive times over the last couple years and I have no desire to go anywhere else at this point. Sit in your car, have your drink, listen to an audio book and just relax as they do their thing.
I went for oil change and tire swapping, no appointment required.. workers are friendly and positive
Great service and quality work done fast, Customer service is also great.
Mike was pleasant and helpful got everything done in about 24 min. Great service!!
Excellent Service!
Best service in sudbury. If i could somehow get a burger here and get my oil changed - that would be swell.
Good People good service ???????? Thank you
Amazing and fast service
The mechanic was realy friendly and I had a pleasant experience with them
I went to Mr.Lube today to get my winter tires changed. As a female, I often hate going to Mr.Lube. Usually, mechanics try to upsell me thinking as a female, "you don't know any better." The female mechanic, her name starts with a D (I wish I remembered the full name), was delightful, friendly, quick to do her job AND not once did she try to upsell me. This is by far the best experience I've ever had at a Mr.Lube. Thank YOU.
Always fast and friendly service. Highly recommend.
Shady staff. Told me my suv would only take synthetic oil and they don't want to be liable for any damages done for putting any other oil in... Owners manual said 5w30. I complained to their head office about it manager called me and said that instead the firing the liar I'll get a free oil change and he will be working as a technician. No thanks.
This location is my favourite. Our associate sanchit was very nice and friendly. Thanks.
Good service, the guys are very friendly and customer oriented ????????
Manager Pritul Patel helped me get my first vehicle set and ready to go! Reasonable price and great friendly service!
Thank you Manthan for your excellent and really quick service
Superb customer service!! They were fast and took the time to clean off all the bolts. They were very nice and fast when we needed an emergency tire change. The price is worth it because they topped our fluids up and cleaned our windows. I highly recommend this place to anyone! I had no idea they did tires until today! Hats off to their amazing manager Steven who deserves a raise ten times over!
Always feels like a thorough inspection.
Went there many times and had ok service - it is an oil change - nothing more nothing less. The last time I went several months ago I needed a fuse replaced and asked prior to starting to have that done and I was told they did that - no problem. The tech treated me like an idiot (which was rather ironic) then proceeded to ring me up without changing the fuse. When I told him it still had to happen, he looked at me and said they didn't do that. I asked to speak to the manager who was equally daft and he asked the guy why he said they did and he shrugged. When I told them that the reason I had my oil changed was because they were going to fix the fuse he told me I was out of luck and he was sorry - then passed me my bill. I paid it and left and refuse to return under any circumstances - it was a total waste of time and effort. I ended up stopping at Lube Stop in Lacombe where they helped me with it without getting my oil changed and never charged me a cent. I feel bad for the owner of this location - his employees made him look as foolish as they acted based solely on the fact they were employed there. For the record, my oil was always changed well though and most of the time the technicians were always friendly and could do the job required.
I just picked up a local rental car but it was vibrating like crazy on the highway. It was very late on the day before the long weekend. The friendly techs stayed late and got me fixed up. They totally saved my weekend and I can't thank them enough for their hard work. Thank you again! You are all saints!
Extremely quick service and the staff were very friendly. Will definitely be returning.
Found a professional technician who knows the right type of Mercedes grade engine oil. So pleased with my experience. This is the place to go for an oil change. Alex is friendly & down to earth. Two thumbs up!
My go-to spot. There are closer or even cheaper places, but I always go to this particular location because they always give good service. Since it's in-car service you can also have a peace of mind knowing everything that is going on during the service. The team here is top notch!
Me and my friend visited this location for oil service. They did great job very fast and friendly environment. They did transmission service which was due in my car. Affordable price as compared to dealers. Happy to visit there and will go back again sure
Fast & Friendly Service and, this, to me, is huge right now, THE STAFF WAS SMILING ☺
Very good staff, only problem is the price. Did an oil change with a transmission fluid change and rear axle fluid change. It cost me 500$ You simply cannot justify the outrageous amount over some oil and fluids. Jim Treliving you are a crook for charging so much.
Super quick, great, friendly bunch of people. Explained everything clearly. Highly recommended!
Needed an oil change on the way out of town and this was a great choice. Best and friendliest people in all my 24 hrs in town. Not a big upsale issue and out in fifteen minutes.
I manage the upstairs and downstairs property so I'm pretty familiar with the owner and they're always busy for a reason. They're worth it ten fold
Lied to me Bouton the wait
This location has always been quite good. Have done oil & tires there regularly and always been good.
Excellent service, fair pricing. Incredibly convenient. It's the place to go for oil changes.
thanks for yesterday! much appreciated! I rate this five stars for the super kind & genuine people
Very helpful and polite service
All technicians are very knowledgeable. Manager Guru was superlative in his customer service. Will recommend this Mr lube location to friends. Keep up the good work Guru and team
Drain plug had a leak after oil change. Fixed it no questions and got fresh oil as well. They were quick and polite.
Sooooo expensive. 100 $ for change oil????? (Toyota corolla) ????????????
My wife had called me saying the car was over heating and I told her to bring it in to these guys at MR. Lube. We were greeted by an amazing young man name TJ and he told us what the problem was, fixed it, and didn't even charge us! The team here is kind and professional. I will be sending all my business there now. Thanks Mr. Lube North Vancouver!
Excellent service
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Avoid this location, Use to be great. not any more
Fast and friendly service.
Honest service and advise , excellent customer service Babar and Naden were top notch
Had excellent service today. Friendly, professional and well priced for the jobs done. Thank you. I recommend this shop ????
I really appreciate the help of this centre especially Manthan who is very helpful,fast and professional for finding the problem with the tire I recommend this place to all for receiving the best service
As of right now - sure, they put my winter on replacing the damaged tire. HOWEVER, they neglected to give me the tire lock key, which is expensive and specific to your vehicle. I arrived back within 2 hours to retrieve the key, but it was …
Such a friendly and knowledgeable group of men. Thank you so much for your service, what a wonderful experience.
This mr.lube previously ruined the emblems on my tires after changing to my snow tires a few months ago, to which they denied. I gave them another chance today to change my battery. But after changing the battery my windows don’t go down, the turning indicators don’t work, 4 ways don’t work. Now I have to take my car to the dealership. Great start to the weekend. Don’t go here! UPDATE: My car is still not drive-able 3 days later due to my turning indicators not working from the damages caused by mr.lube, they also hung up the phone on me and have offered no resolution.
I had run over a large branch during the recent storm, and the branch was wedged in under my car. I stopped by to see if Mr. Lube could help, and they were quick to look underneath and pull out the branch! Excellent customer service and very friendly staff.
I will never go to a Mr. Lube after my last experience at the Regent St location. The tech snapped one of the clips holding my engine air filter in, and thinking I didnt see, waited to the end to tell me how he "noticed" a clip was missing before he touched it. When I called him on it, he told me I was lying. He didn't do a whole bunch of his "checks", but sure had no problem saying everything was OK. Only redeeming point was it was quick without an appointment.
Amazing service. Dropped some wheels off to get balanced and they were done quickly and efficiently. Manager gave me a great deal! Thank you
Amazing experience!!! Quick, friendly, FREE WIPERS PROMO!!! Great price, covid protocols in place. They did NOT try to sell anything I didn't need.
Great and quick service. Really satisfied with service and staff.
We have never been disappointed with a service there yet. They are extremely thorough,catching and fixing that had gone unnoticed. There is no need for appointment and its rare but if there is a wait it's very short. They are very efficient and fast. When we bring our daughter there they give her crayons and books and balloons to occupy her. And we are always offered drinks and newspapers to pass the time. Price is very decent as well.
Forgot how expensive it was here. Got a couple surprise charges like shop supplies and got charged for an oil filter. 85 bucks for an oil change is a little steep for me. The staff were friendly though so they salvage the review from being a 1 star. Shop was clean too
Quick,professional, and decently priced. Also they go ahead and check your vehicle thoroughly!! I just found my new oil change. Thanks mr. Lube
Good customer service. On my second visit (Oct 18, 2020) to repair my tire. Sarab was simply exceptional. Fulfilled all my requests, supplied advices and demonstrated what a 5-star professional should be. Thank Sarab for all courtesy, friendship and care for my car.
Ok, I got oh t my tires changed here. Great price. The manager Guru really helped fixing my TPMS that wasn’t recording. Good efficient, fast service. Very respectful team, all of them.
My car needed an oil changed and Div did a amazing job on my car. Attention was amazing and very good knowledge about cars, he showed me things that I needed to change and didn’t even know about it. Made feel confortable even though it was my first time there. He taught me some tips and very friendly guy!! Definitely a 5 stars!!
Friendly personnel but you need to know exactly what you want. Otherwise they will try to sell something you don't need
Good price
Outstanding customer service here by Greeter Daryl (got me a latte and newspaper and oiled my door hinges!) And tech Dominic. I thought it was very expensive though. Tou oay for convenience. Cost around a mind boggling 115$. Sign up for email must for a discount. Wont go back for the price as rivals my dealer but good in a pinch before a long trip. The customer service is very good
Fast service but seemed a bit pricey
Amazing service. Super fast! Thank you very much for today! I really appreciated it!
Got a semi flat tire in Gravenhurst around 5:30pm and everywhere was closing. Managed to make it to Mr. Lube Orillia, and the service was great. Gave them a call about my tire and drove right up and they fixed my tire while I was in the car. Great experience and service, would highly recommend!
I went to this location to have my Winter tires put on. There was no lineup, the service was fast, reliable and reasonably priced.
I went to Mr.Lube for oil change today. They were busy at that time( around 2pm) so I had to wait for a while. Their service s were good and quick and explained well enough and did not try to sell things my car didn’t need. Oh, I didn’t get a free wiper change with oil change which promoted until today.
Best service. Went above and beyond. Serviced my car even after store closing time.
Thanks Andrew for always helping me out understand my vehicle’s need. Very good service and professional!
Had an oil leak in my 2017 Dodge Caravan brought it in the guys were great to diagnose the problem would highly recommend going here
Good service by them
This spot is very convenient, the staff are helpful and have me on my way in no time. I also had an incident (after a heavy night out) where I overpaid $200 cash on some tires. I wouldn’t have even double thought it, but the manager Alex gave me a call back to let me know I overpaid him. All around, a great and honest place. Thanks guys!!
Nav was the technician who helped me with the car service. Very professional, excellent service, customer oriented, and the service was very quick. They gave me some good deals as well. Thanks Rav, the manager.
Quick Oil Changes at reasonable prices
Jaswant Singh is very hardworking guy and he gives wonderful customer dealings all the time
Express service
This was my second time coming here for an oil change. The employee that took care of my vehicle was cheerful,knowledgeable and helpful. Wait time wasn't that long about 15 minutes. My vehicle was plugged in and given a kind of a check up, I was told what other problem my vehicle was having,no pressure tactics to get other services done,if there were other problems. This was my experience and I will continue coming here.
I have had great experience. I went there, left my car, and after an hour and half it was ready with the new tires loaded on her. Went back after a week. Went back after a week to retight the screws and within 5 min. It was done. Highly recommended. Great people there.
Best service I've ever received. Amazing team that was friendly, helpful and extremely thoughtful.... was about to miss my ferry after a flat. These guys took care of me, even though they were about to close. Can't say enough great things about this place.
Independent mechanic was a bit cheaper but there was a promotion for free wipers. The staff were a lot better than other Mr. Lube locations I have been to.
Really racist denied to change over our tires the worst service i ever got we are on a dummie tire and they said we will be liable if ya guys get into an accident and wouldnt change over 1 tire so if we did get a flat on our dummie we would have a tire to atleast make it home like seriously there excuse was we will be liable and we just asked to change over 1 tire so we will forsure make it home worst service tire place ever
No appointment needed
The staff there are so awesome! Very friendly and professional. Highly recommend Mr. Lube for regular maintenance.
Paper and a coffee plus a great team of workers
I was super happy with my visit everyone was super friendly! I am not very car savvy so whoever I worked with wasn't judgmental at all and helped me out for the future when someone asks! thanks a ton Mr. Lube!
Horrible service. Forgot to put half of the bolts in metal skid plate, which completely fell off exiting the garage. Wait time was extremely long. Was offered 2 air freshers for poor service
Good prices and very nice employees. Shop times are great and there is no appointment required.
Best service. Done by akash Thankyou for making my car better
I just had my oil change done here earlier in the week. I really enjoyed the experience. They give you coffee, l and a newspaper while they do your oil change which I think is a pretty cool. I had a technician named Saba who was quite knowledgable. He got rid of my engine light and told me why it was on so I didn't have to go to the dealer. Thank you Saba, I'll be sure to ask for you again when I return!
Very friendly and quick service. Crew are honest and go above to assist.
Polite communicative staff.
The team at Mr. Lube on King Street in Waterloo were awesome! Bailey and team were great to work with, and was able to troubleshoot through my service despite my dipstick having corroded due to my car sitting for so long due to the pandemic. Will definitely return!
Best place ever, hours are 100% better than competitors.
A good service in a very convenient time People there is very helpful and professional s
Great customer service and very helpful
Attention Tesla owners! Mr. Lube(at least this location) will not change your tires. They said said the tires were fine but the lift could not hold a Tesla.
Sukh gave very good service. Prompt and courteous. Definitely recommend!
Fast, professional, and extremely helpful. Would highly recommend!!!
I was advised that the wait to have my seasonal tire change done would be 3.5-4 hours. I was in the bay at two hours and done after 40 minutes. Quick, efficient, and friendly service for a reasonable price. I'm a happy customer and I will be back.
Singh and his crew were awesome!! Super friendly and always updating their customers. They even would come outside asking if we needed water or coffee. They were extremely busy when I attended, they stayed opened past 8:00p.m. to make sure the services were completed on my vehicle and an other customer as well.
great service, expert people
got an oil change and everything was perfect! people was awesome and friendly, didn't even try to upsell me really appreciate the service!! would recommend to anybody
Great friendly staff that know what they are talking about and they get the job done quickly and efficiently.
I was told theres a “gas leak” in my diesel car. Was told “it smells like pooling gas, but we can’t visually see a leak, but we know theres a leak” I don’t understand how you can tell someone theres a leak and be okay with them leaving. Also the tech never checked the oil level and put way too much oil in my car.
Always pleased with service. Fast and friendly.
Did a great job fast and pointed out issues that needed attention
The staff are extremely patient and helpful. We had car trouble on our journey, but the staff were quick to help us out and went above and beyond. Salim, Arun and Muthu were amazing. Would always reccomend.
Amazing experience getting winter tires changed. Fast and efficient. Really liked that unlike other places, it's done right away and you don't need to worry about coming back later to pick up /finding a waiting spot.
Overall great service! Had tires put on rims and oil change. Took a little over an hour. Singh was an absolute pleasure to deal with. Definitely recommend and will be going back.
Been coming here since 2010. Always impressed with the level of service. They go above and beyond when making sure that I understand the various available services and how they will impact my vehicle. Have tried other oil change businesses and cannot recommend Mr. Lube highly enough, especially when compared to the alternatives.
It's okay I guess, I had to wait about 30min or more for light bulbs, not the guys in the shops fault really.
I was treated like family they look at my car and gave me good advice and top me up even though I didn't get a oil change these guys go above and beyond
This Mr. Lube is a well oiled machine! I had gone to Canadian Tire to look for Winter tires and was met with surly and impatient staff. I left and on the advice a few people I tried Mr. Lube. I was not disappointed! We went in and were dealt with promptly even though it was busy. We got Winter tires in minutes. The Manager went through everything and even gave me a clear timeline of when my tires and rims would be available. They emailed me my receipt while I was still in the store, called me to tell me that all had arrived and that I was welcome to come in anytime. Installation was so fast! As I said earlier, it is a well oiled machine! All the mechanics work together to get your tires on, tightened, bagged and out the door in great time. They are attentive, accurate, and courteous. I appreciate that I wasn't spoken down to. I recommend this location. These guys made a stressful situation, smooth, and painless. Thank you guys!
my car was giving me problems. this guy's fix it for me . theye are funy and nice place
I have been to this Dartmouth location a few times for oil changes, generally been excellent. Recently went in to get my tires changed over, absolutely never again. Waited 2.5 hours, then when I got in came the pressure up-sell to buy new tires, then they didn't want to do the tire changeover with my tires even though the tread depth was well above the legal limit. I then had the assistant manager lectured me as a was "putting everyone's lives at risk". Let's be clear, he did confirm that the tread bars were within the legal limit. He then explained that I may was well just keep my all seasons on as winter tires at the level mine are at age no better than all seasons. Anyway, I did request to have the tires changed over, my request was not well received. So, the winter tires get put on, as soon as I start driving over 80 kilometers per hour the car starts shaking (it was smooth as silk previously). I can only assume the tires were not balanced. Of course by now the location is closed so I can not get the situation rectified. The next day my car continues to shake badly after the tire change over, so I went back to the Mr Lube Dartmouth location. The same assistant manager came out, he said there must be something wrong with my tires, I explained that the tires were perfect when they came of the car in the spring, he said something must have happened to them over the winter. Yeah, OK then. Sigh I asked if they could get balanced, he said they could check the balance, but i would have to wait a very long time as they were busy. So now I am stuck with a shaking car, thanks Mr Lube. Emailed customer service last week, still no response.
TJ and Alex were very friendly and professional and they gave me excellent service. Thank you so much! Simer also was very friendly and professional and gave me excellent service. Thank you.
My car needs to top up engine coolant so i took my car to this store. The manager checked with me while i was waiting in the line. He finds out i was there just to top up the engine coolant, he asked me to drive to the side and quickly top it up without charge me fees. Really appreciate it.
Today went in for an oil change 2000 km early because 6 months had gone by, and my owner's manual says one should change the oil after that length of time, regardless of how far you've driven. The technician, a man named Gatlin, inspected the dipstick and said the oil looked great, and that he wouldn't recommend changing it yet. He checked the other fluid levels, topping up a couple, and inflated my tires, all for free. He could easily have had me pay for an unnecessary service, but he was honest and helpful instead. Customer service like this is how you build a loyal clientele. Well done!
Daphne was FANTASTIC !!! I had such a great experience at this location - Daphne communicated with me the entire time and offered me their personalized reccomended services but did not push them onto me and make me feel pressured into doing them. 10/10 :)
Very friendly and professional. Great service for a great price. Thank you to the employees for exceptional service. I won't go anywhere else with my car!
good service and friendly guys there name is apkar and harout they help me out with a lot of thinks
I see some pretty mixed reviews for this place so I figured I'd throw my experience in. I went in recently to bring in a new-to-me used vehicle that had been sitting for a few months, so I knew I wanted to get the oil changed. I normally avoid these types of places based on horror stories from other people and my own experience with a different establishment's chain. Some basic advice: If you own a European import vehicle, or are hoping to visit during a very busy time, you are really rolling the dice using any type of oil change shop. Their techs tend to only be even remotely knowledgeable about domestic vehicles. I had the wrong type of oil filter installed on a Volvo, years ago, which led to oil leaking. Also, during very busy periods, they tend to rush and can forget to put drain plugs back on, or make silly mistakes such as cross threading. This is the reasoning for my advice. The other reviewer's story about his VW being serviced here did not surprise me - although my experience bringing in a domestic truck went favourably, these locations aren't well suited to less common vehicles because the techs may not be familiar with all the parts and tend to be over-confident in their abilities. This is a scary combination. On top of that, VWs (especially TDIs) generally require special types of fluids that you won't find in just any shop. I'd be surprised if this place carried the exact type of synthetic oil required for a modern TDI engine. They'll probably claim they do, but I wouldn't trust them or even the dealership. In my experience, a reputable European style mechanic who is an enthusiast will be your best bet. With that warning out of the way, I'll get to my experience here. The lady who was my service advisor seemed competent, as did the tech working on my domestic truck. The guy complaining about having the tech open his air filter obviously wasn't very informed about how these types of places operate. Every oil change place is going to start poking around by default looking for filters and fluids that they can change. It is how they are structured. I was clear about the work I was comfortable having done and they respected my decision. The system in place is pretty good - they scan your VIN to ensure they use the correct type and amount of oil, as well as correct filter parts. The people I dealt with on my visit didn't try to guilt trip me into getting things done, and since I knew the vehicle had been sitting for a while and based off its mileage, I chose to get my fuel filter and air filter replaced as well. As with anything in life, if you can't be bothered to stay on top of the recommended service intervals for your vehicle, you may get suckered into getting unnecessary work done. For example, they would have happily changed my transmission fluid (manual transmission) even though it really isn't required to be done until high mileage (if ever) on a manual transmission. This information should be found with the literature that came with your vehicle. In conclusion, although I was very skeptical of bringing my vehicle to a place like this (and only did so because I had to come to Alberta on short notice after purchasing this vehicle and didn't have a chance to bring it to my trusted mechanic), they did a good job of putting me at ease. As is my nature, I will be checking my oil and looking for leaks where the fuel filter was swapped. If I find any workmanship issues I will be sure to come back on here and change my review. Unless that happens, I am a satisfied customer.
Very dedicated employees and a great manager: Jason, he took the time help find what was wrong and told us exactly what we needed to do and what part to replace, and we even needed our oil filter loosened up but hand tight and he didn't even charge us for it. Great service! Great staff! Keep up the great work!
Today I ran over a bolt on the road on my way to work. Mr. lube + Tires quickly looked at my tire as it was loosing air by the minute. Due to the location of the puncture, they couldn't plug it but instead put my spare on for me and I was out of there in less than a half hour. I am very appreciative for how quickly they helped me. (ps for selecting the service you performed, Tires is spelt wrong).
Took my car there a month ago to get an oil change and told I needed a new serpentine belt. I paid $100 for new belt. Left the shop and 10 minutes later the belt was squealing. Took it back and had to wait another 45 minutes to get back in. Told it just needed tightening. A week later it started squealing again. Took it back and told this time it's probably power steering lines and they couldn't do anything about it, and I should take it to a mechanic. Finally took it to my regular mechanic and they determined it's definitely the belt and quite possibly the tensioner pulley. They were quite surprised to hear someone even suggested power steering. I will not be taking my vehicles back there ever again.
Super friendly staff and an awesome team. Love going here.
These guys are the nicest, most efficient, knowledgeable crew I have ever brought my car to. Four of them working on three cars, sharing tools, helping each other like a team. Everyone’s wearing masks and being very safe helping with lifts. And there’s a dub shack next door so you can grab a burger while you wait! 100%!!! Tejas and Simer and Hassan WHAT A TEAM!!
Very friendly and knowledgeable staff .. owners are amazing. Highly recommend this place. Very organized and their work is efficient.
Good service
Amazing service! Coffee and paper brought to you while you wait. They tell you everything they are doing as they go along. Super friendly fast service. Would recommend to anyone.
They always try to upsell me and charge too much for the oil change. Sometimes, the service is quick without adding extras that I need to do for my car- I always leave feeling guilty and like I’ve wasted my money. I guess it’s quick and convenient though. That’s about it.
OK these guys are top notch all the way
Are you kidding us???? 23 Jan I came here it was close at7:00 pm. Today I came here at 7:00 pm it’s close now.
Amazing service, was in and out within 15 minutes, awesome staff.
New wash was on point. Front staff could put more effort into spray down tho.
If you are trying to get ripped off this is the place to go!
Always fast and helpful! Been coming here for the past few years. Turned out they didn’t have my oil yesterday but the guys were nice enough to clean my windows and whatnot while that was being determined. Staff called up a nearby shop to ensure they had it for me. I left with a plan and without a bill! Thanks guys.
People working there to scam you out of your money.
They gave me free wiper blades with an oil change, checked tires, cleaned windows, filled windshield washer fluid and kept up to speed with everything including condition of air filter. Good people, great experience!
Absolutely exceptional service , Evan and Ayden went above and beyond for my service appointment. I had some issues with the previous place I was getting oil changes at loyally for 5 years but I will definitely be changing and coming here from now on. Super quick, very informing and pleasant service.
All we had to get done whilst to change the headlight of the GMC truck. Ended up having grease all over the headlights from the technicians hand as well as the engine light was turned on after installation.
Great customer service
This place is the best. Friendly, efficient, never try to oversell me anything, great sense of humour. I’ll never go to another express lube place. I live in Guelph now and I still drive here to get my oil changes
Went in quickly for a new battery. Service was fast and friendly.
Great guys
Fast, honest and efficient.
It was a horrible experience. The guy waved us behind an SUV and the other lanes kept moving except ours. We waited for half an hour and still no service so we left. The whole time the staff was just drinking coffee chatting and laughing without caring about the customers that need to catch a ferry.
I called for a quite over the phone at the orillia monarch location and the associate wouldn't give me a total. After asking for the total the associate hung up on me. I wouldn't ever recommend a business that was so unprofessional as to hang up on a potential customer. Will never go tot his location.
Great place to have your oil changed as not only do we do oil changes but we also offer a variety of other services at a very low cost to the customer.
Great service
Easy, convenient - great service from Sam
This location does not honor any coupons, I visited Mr. Lube on Marin Drive this Sunday, January 30, 2022. I had printed out $10 off coupons that they advertise on the internet with me. However, coupon was not accepted, no real explanation offered, simply ‘’we don’t take this here!” I then presented the website with the coupon on it, and I was told “not acceptable here” again, and specifically to any coupons from the couponsBC.com I am not trying to leave a bad review for the business, I have used them before many times, and will possibly go back. However, since I did waste all morning going down just to get chastened in front of technicians and customers trying to use the coupon, I thought I should share my experience in hope that others can trim down their expectation ahead of visiting this location.
i will never go anywhere else thanks guys for the great service
Waleed serviced my cars transmission fluid and did such an amazing job. I am more than happy with the service and the professional quality in which Waleed handles business. If I could give a 10 start review I would. Definitely will be coming back!
(Translated) Efficiency and speed (Original) Efficacité et rapidité
Great service, fast and friendly
It was a little busy when I got there but they got me in and out in a timely and friendly manner. Will be back again!
Fast service
I went for an oil change and during the service they checked my tires. The valve stem broke and they had to put my spare tire on my vehicle. I'm from out of town, and therefore needed to get the valve replaced right away as I didn't want to drive on the highway on my small spare. I had my 3 young children in the vehicle, and this was the furthest thing on my mind that day therefore I was pissy this happened. I explained to the worker there that I knew it wasn't their fault but I was pissed because of what it meant for me. They said they understood.. they finished my service and I drove directly to get my tire fixed and then drove the hour drive home. I got home and my temperature light came on the dash of my car. I parked and my husband and father looked at the car. They noted the coolant was gone. Empty. They filled it and looked for signs of leak, found nothing. I made an appointment with a mechanic, and he also did not find a leak. Since filling up the coolant, the levels have not moved. I find it very coincidental that this happened the day I got pissy with the staff and hasn't happened since. I have no proof what so ever that the staff drained my coolant. I wrote an email complaint and to their credit, the manager of this store called to apologize. He said he does not believe his staff would have done anything to my vehicle, yet understood the coincidence. Offered me $20 gift card. I thanked him for the apology, said I would be going elsewhere from now on as I do not feel safe returning to Mr. Lube. Again I have zero proof... however feel it was too coincidental. It could have been an error as well rather then anything malicious. I do not know... but what I can say, is that I will not go back. The purpose of this review is to simply tell my story.. I'd hate for this to happen to anyone else.
Fantastic Service - worth the wait. Went here immediately after the great Canadian wasn’t able to provide my impala with a transmission flush. Hailey, Josh, Chris did a great job - coffee was awesome. Never veering from Mr.Lube again
Div is very knowledgeable and helpful! He helped with everything we came in for as well as pointed out additional services we may want. He explained everything along the way and was friendly and efficient. Greg was a great help as well! We’ve never had a bad experience at this Mr. Lube :)
Always quick, easy, and great staff. Thanks Molly!
On my drive from BC to QC for school. Heard some rattling, they checked my fluids, checked under the hood, under the vehicle, and asked me questions about the vehicle. They reckoned it was just my heat shield, and didn't charge me or would not accept a tip. Very helpful service for someone who isn't mechanically inclined.
Have servicing done 3 different times so far and have had nothing but a great experience. The staff is friendly and the service was quick. Prices are reasonable. Will be returning for more servicing soon.
Worst oil change ever! If I ask for an oil change, that’s all I want. They removed the air filter then had trouble getting it back in correctly. I left and had a mass airflow check engine light come on before I even got out of the driveway. They tried to fix it, told me to test drive and kept coming back to fix it. This happened 3 more times within 20 minutes. Got home and checked and they actually broke a wire on the MAF sensor connector! Cost me $100 for the new connector and labour. Will never go there again!
If I could give them a zero I would. Two vehicles have been damaged from this location. I've had things stripped and seals broken during simple fluid changes that have ended up costing a fortune. To which the reply has basically been; "well you're screwed." Very rude. Poor people skills. The only professional there is the older fellow who hands you the paper and lubes your hinges. NOT IMPRESSED.
The staff here are super helpful. Will go out of their way to help u
Brought in three vehicles today, my wife's, my son's and mine. With my son's van they were honest and told me I should take it to a mechanic first to look at the leak. I appreciate the honesty.
Quick and convenient service. Unfortunately, my regular mechanic informed me they cut a hole in the engine shield for a manual transmission oil change, rather than take out 3 10 mm bolts to remove it. I hope the gentleman in the beautiful jaguar beside me did not get the same hole in his vehicle. The service technician above was kind and get will get you what you need but beware of these shortcuts.
It is really a fast service...I am a bit concerned regarding my bill amount I payed. another comment regarding the tech. attitude when he offered to change the air filter and I refused...he gave me an aggressive gesture I didn't like.I will shop around until I find out which one is the best shop for oil change
I felt more like I was at Disney world, not at a garage. As soon as I pulled into the parking lot and parked my car an employee ran out to my car with a clip board signally me to stay in the vehicle. Smiling and waving as she came up she asked how I was doing today. She then asked what services I came in for today and if this was my first visit. I think I tipped her off to this being my first visit by how astonished the look on my face must have looked. She proceeded to offer me a paper and beverage. I forget the list of drinks she offered me but it must have been 6 or 7 items long. I joked that there was no espresso on the list. Not being used to such pampering, I told her I would come in and get it. She told me to stay in my car and she would be happy to get it for me. Needing a transmission flush can be a very scary thing to get done if you can't do it yourself. I researched it before making my decision to take it here. A lot of places use gimmicks such as using detergents or a pressurizing machine to flush your transmission. No vehicle manufacturer recommends these methods. They can destroy your engine or transmission - look it up - do the research. Basically the best method for your transmission is to drain your pan and let the car's pump flush out the old until the new oil is cycled back in. The employees kept me informed and never let me sit more than five minutes without a update. Even while they were working on my car the mechanic would let me know how they were doing, what they were doing and how much longer the expected to be. By the way if you have never been to Mr.Lube, you stay in your car the whole time. The mechanics were very professional and personable to the customer and to each other. I could go on and on about every enjoyable detail about my experience here, but at the end day ,from start to finish, I highly recommend this Mr.Lube Dealer at Penhorn in Dartmouth,N.S.
i am happy with the service. It is quick. No appointment needed.
Very professional and helpful. Steve is very nice and knowledgeable Very impressed!
TLDR: Destroyed my engine and turbo. I had been a repeat customer with multiple cars over a number of years. 7 weeks ago I brought in my most prized vehicle, a highly desirable import, for a simple oil & filter change. Upon leaving Mr Lube the oil filter popped off my engine while under load leading to catastrophic failure of the engine and turbo. The engine was not salvagable. The issue has still not come to a full resolve. If they cant perform their most basic if services for a trusting repeat customer, I have little faith for anyone else.
Pritul Patel was my service technician He was awesome did a great job and gave me the best Canadian manufactured oil by mobile one. Also helps my with engine filter and wiper bladed
Good service and was fast today.
Good service by Goody
I have never had such horrible service from Mr Lube and will not be back. I waited more than 45 minutes waiting in line to get in without any acknowledgment. Then just when the Bay doors open, one worker told me that I had to back up to let someone else go first. That would sound reasonable if I wasn't first there. I tried to inform them that I was there first but they refused to let me go first even despite the other persons acknowledgement of the fact . I left out of frustration and called to talk with the manager David about this. His lack of understanding was appalling and said he was in charge of registering cars in the order they come in. Wow! I guess he wasn't really doing his job. I said I would never return if this was how they deal with their clients. He replied that they didn't need my service anyway! What service! Will not be back. I would have put 0 stars but could not. How frustrating!
The technician ( Pritul patel ) went beyond everything and explained me everything in detail about required services needs to be done on the car and helped me out with changing my cabin air filter even though it took half hour to take out whole glove box out but he did it. Since i own a car no one check that filter for me and every place where I used to go for oil change they told me that there’s none in your car but that gentleman pulled out and showed me how dirty it was. Thank you pritul and mr.lube. You earned life long customer.
Good service. Right to work, in and out. Effective.
Got an oil change, quick and fast . But trying to sell more was a bit annoying.
Amazing service by staff, Preet helped me. He is very nice.
Good efficient service and nice staff
I was so happy with the thorough, transparent, kind and helpful service I received here yesterday. Everyone was friendly and really made sure I understood each step they took with my vehicle. Warmly recommend!
Recommend nice place
I recently went to get winter tires and called ahead they said no appointment and wait time was only 1 hour. So when I showed up around lunchtime there was a greeter who came out to tell me I there was one car in front of me and if I wanted a coffee? She brought a perfect cup of coffee out to the car and a newspaper. She had a beautiful smile and great attitude. The guys inside were knowledgable friendly and efficient. It was the best car experience I ever had.
A bit pricey, but great service.
I went in for a basic oil change and I asked about getting my front tires balanced as I was getting a shake at 110 km. I was told it would be $32 for the balance. When I picked it up they charged me $40 + tax and the shake is still there! Did they even do a wheel balance?? People were nice though.
So this is the second time I have gone to Mr.Lube and both times I was helped out by Mr.Akper. on both times he had been patient, took the time to explain and above all was very honest and gave me impartial advice. I moved here recently and I think I have found my go-to garage ????. Would recommend.
Manager bhupinder singh did a great job on my car .
Good service.
Really good service. All the technicians know their job very well.
Great service, thank you Apkar!
What exceptional service. Informed us impending issues with our vehicle. Were very professional and helpful!
Great peoples working there????
Quick service, thorough inspection on other things as well.
I visited yesterday afternoon for an oil change. I had a great experience with one of the employees named, Karan. He was thorough and displayed genuine customer service. I couldn't help but smile!
Very friendly and prompt service. I had a flat tire they found the problem fixed it as well as another problem -I had TWO PROBLEM tires. BOTH repaired and re balanced inside of an hour I was on the road again Thx for such friendly awesome service!
Quick, professional, very pleasant...thanks!
Don’t like hearing of this company doing needless work (upwelling). Maybe Marketplace should be doing a hidden camera feature on your dirt bag company! Plus me word will get out and you will not target woman for this shameful practice!
Good service
Been a customer for over 20 years . I'd finally had enough of the hard sell hi pressure tactics they've been using over the last few years . Found I was grinding my teeth after I left there the last few times . The relentless up sell even after I've said no . Have gone elsewhere for servicing now and very happy with them .
It was a very good experience, well informed technicians that work efficiently.
Went in to get rear diff and transmission oil changed. Waited 20 minutes, I was told they didn't have the proper oil for the transmission once I got in. A technician beat on my rear end for a few minutes before coming to the conclusion that the plugs wouldn't come out. Waste of time.
Amazing, our black rav4 hybrid loves coming here
Fast good service... often charge more for oil filter so prices higher than advertised rates... lots of upsell attempts
I have never had anything but awesome service from these guys. Everyone cares for my car, doesn't try to rip me off, and always has an AMAZING attitude. Thanks guys, keep up then awesome work! :3
Service was great. Thanks you, happy.
MANTHAN AND NAV WERE REALLY HELPFUL.
Visit Mr. Lube today for your oil change and more. Very reliable, efficient and exceptional service with professional and knowledgeable staff! Thank you for taking care of my car needs.
Thank you Arsh for quick, efficient, friendly service. Thank you Daryl for friendliness, windows/doors & brightening my day with stories of Rockey!! You guys were great. I'll definitely be back to this location!
On my cross Canada trip, I was going to need an oil change at Thunder Bay. I phoned about an hour out to see when they would be closing. They were aware of the time zone change and confirmed the closing time and that they would take me right up to closing. A few blocks away I phoned to let them know I was a few blocks away about 5 minutes before closing, drove in, got the service done and was ready to go.
Simply amazing service. I am always treated like a friend and they even gave my dog a cookie while I waited. Very pleased.
Great experience at this location. I pulled up and was told the wait was about 15 minutes. I probably waited 10 mins and was told to pull forward. I was told that I would get the basic oil change and my total price would be $59.99 plus taxes. After a few minutes, I was approached by one of the employees and he said my oil change was free! He said it was a "poppy special" for Remembrance Day. (and I'm not a veteran). I thanked him very much for the fantastic service and drove off with a free oil change! I will definitely be back to support this local business.
Very friendly staff and transparent about the services done and status of the car. Totally satisfied
**edit: I didn't mean to post this under my business account, but everything I said is still true! Thanks; Wes.** I visited this location for the most trivial of issues...my tire pressure. What surprised me was not only were the technicians enthusiastic and personable, but the service was done to all four of my tires free of charge! I know I should carry my own pressure guage and that I could have done the work myself, but it's great to know that a big national chain puts that extra emphasis on customer care. Thank you so much Mr. Lube! ????
Went in for an oil change here and was told my cabin air filter needed changing. I agreed to change it and was charged $75 for my particular filter needed. Only to find out later at another mr. lube I paid around double what the actual price shouldve been for my car. I’ll never return to that location because I personally rely on trusting the experts versus getting finessed/hustled. Hope it was worth. Few extra bucks to lose a customer
Qick repair.
The Better location, Very informative and not at all Pushy or Upselling Unnecessary/Untimely Maintenance.
Service was soo good, fast and very trustworthy Employees are very polite and positive
Good job done quick, but always trying to sell you extra services, and it's hard to know how much to believe because I just spent $100 on an oil change.
The manager went out of his way to view the issue with my vehicle. They were able to accommodate facilitating my vehicle until tires arrived. They go above and beyond vehicle service with a tire installation program. they accepted my honesty and ordered and installed my tires prior to payment so that one I arrived I was able to make my payment received my keys and drive away almost immediately. All workers were very efficient and assisting me in all matters.
Thank you Chala and Josh for professional diagnostic and fix my Mercedes's transmissions problem in 15 minutes.
Staff you're very friendly need to get along with such a great location to prices are excellent can't complain what's the weather Mr. Lube such a great place to get your vehicle inspected and get your oil changed can't wait to come back here again soon in the near future thanks for everything guys highly recommend that you guys checkout Mr. Lube Piermont in the really awesome hope to see you soon.
Really good service. Just went in for an oil change service. The service was really quick and there were no delays of any sort. I had a coupon which I received online from Mr.Lube which gave a 10% off too. So do check your mails as you will receive their offers to your mail id.
First come first serve that's how it is here. Great customer service.
The are about 6 of us waiting for service right now. We could all go down the street to get an oil change at similar prices WITHOUT waiting. By why would we? We were all greeted within seconds (in -24 degree weather, no less) of our arrival by Salim or one of his staff. We were offered a newspaper and a beverage, even those of us that weren't greeted by name. There is a reason that I, and I suspect a large number of the regulars are happy to wait here for service rather than using the "quick" option. Salim and his staff are the reason that I have gone nowhere else in over a decade. I rarely give 5 star reviews and like to provide constructive criticism. All I can think of is: have you made an offer to purchase your competitor's building?
Great service! Mr. Pritul Patel took me in for a transmission fluid and was very professional and did a clean job. not only did he take his time to explain the process and ask if we needed any beverages etc, but also had plenty of customer service as well. If only we didn't live so far would definitely want to come back, since Mr. Patel takes the time to actually make sure the customer is at ease.
I never get full services that is said to be done on receipt, even when I ask they tell me it is completed but for a fact was not. I emailed the company with my concerns and no respond. I continue to go to Mr.lube Orillia, I am a mom and being able to just drive in and not have to unload a vehicle of kids is easiest, the last visit is was VERY disappointed. Started first with waiting outside for awhile, 3 Bay doors 1 vehicle inside. I finally get inside and there is many workers but not one to service me. After 10 minutes someone finally came over started the questions then walked away, 25 minutes later a different person walks over and continued my service. Then just stood there in front of my car pulling out their phone. I asked about washer fluid because I did not see him top it up and he got mad at me and said he did it. On top of all this the Caucasian under my car was swearing non stop, banging tools on my vehicle bottom, woke up my infant and my other two children kept asking me why the guy was saying so many bad words. I tried to speak up and not one worker came over . At this point they were all huddled together talking. I get it some work days are hard but for the man to be damaging my vehicle and swearing like that is not acceptable. Since that oil change my car has been running terribly and now my gas mileage has been 10x worse! I am waiting to get it into a real mechanic and if the damage is deemed to be Mr.lubes fault hopefully they'll respond to my calls and emails this time or I will have to get lawyers involved. Definitely not satisfied after my last experience and will be taking business elsewhere. I should add, I was there a total of just under 1 hour, included a screenshot of my texts with timestamps.
When I landed they tried to get the oil bolt off for the oil pan ,after ten minutes of banging the lady comes up and tells me its stripped and that's theres nothing she can do . She said she didnt have the proper extraction tool to remove the bolt. And then they send me off , so after stripping my bolt they just send me off . I went to jiffy lube and they were in shock that Mr lube just sent me off . So overall I can say that I'll be filing a complaint and I will highly recommend that knowone goes here because they clearly dont knkw what they are doing . (This an a follow up)... so after telling me a manager would be calling me monday that hasn't happend yet ..and it's now Tuesday at 9:26 pm . Awesome customer service ????
Excellent service provided by Happy singh. Will recommend my family and friends as well.
Arrived and got a bit of attitude from the attendant. I didn't think much of it as I'm pretty easy going. Once I was handed the newspaper and coffee the bullshit started to roll in. The guy told me I needed my transfer case fluids changed basically immediately when I showed up. He told me the guy already checked... I was there for about 15 seconds and didn't feel my truck do the usual gentle rocking as someone undoes bolts from the under carriage. They were very recently done. The two reasons I went here were to have my transmission fluid replaced and the oil changed. Oil change was done but the filter was not replaced. Once the transmission fluid was replaced the attendant asked me to turn my car key on and off 7-8 times. I did this a few times as he walked back to the hood of the car and heard him say "starter check" to the guy beside him. The guy working on the car beside me looks at me and they both start laughing. He then started to tell me I needed all kinds of other wrk done that was recently done. I'll never go back there and couldn't get out of there fast enough. To many choices to continue dealing with that kind of bullshit. Avoid.
Oil changes are a rip off and they always end up doing more than just an oil change. At the end your told to do the survey and please please put all 10's on their survey for excellent I'm no I'll put what I want on there. It's almost like a script; never going back there again
Very friendly and professional service. I am a regular customer to this branch, the friendliness & quality of service are outstanding.
Very helful sevice Techs there and fast.
Good place.. really efficient. Would have been 5 stats but they forgot to rest my warning on my computer. So I'm still reminded I need an oil change even though I just got one.. lol
Need one in Sidney.
The mechanics here were very friendly and much more efficient than expected. Jobs that would take my dealership a whole day to complete were done in 30 minutes. It was a great experience.
Fast, efficient service, thank you.
Outstanding service and customer service, Josh is a very friendly and pleasant professional to deal with, always a good clean and quick service. I will continue to come back.
Super fast
Always nice and friendly, very affordable
Mr Lube White Rock. Always polite always do a great job.
Would give these guys a zero if I could took my v10 f250 ford in here for oil change not olny did they put the wrong sized filter on our truck it was ment for a small Toyota truck. Drove the hour home to stettler. To see oil spraying out everywere. Called to tell them they told us drive back and they help no thanks not worth the blown motor dont go here.
Fast and reliable
Beware they will indeed try to sell you balancing services, my $50 winter tire change ended being a $100. Won't be returning back here next season.
Got here at 6:15 when it said it was open until 7 pm not happy because they looked me like i was stupid for coming in at 6:15 what a joke
Awesome honest service
Fantastic place! VERY good customer service. My wife's wiper arm came loose on out way out for dinner. It was raining which made it very dangerous to drive. I had my wife pull in here to see if we could get it fixed. The staff there tightened it up free of charge. A+++ in my books! Thanks again guys! You've earned my business for many years to come!
Honest, helpful and speedy service.
Apkar Raymond and all the guys were super helpful, kind and efficient. Had gotten my summer tires put on at Kal tire the day before but they neglected to check the tires seal and so my one tire ended up going flat. Apkar didn’t charge us for the fix and made sure we in and out in no time. Would definitely go back again
Excellent service
My car need full service and Div worked on my car he was really an amazing and friendly guy. He explained me each and everything I need to do on my car in well mannered along with that he helped me how to take car of the car. Most important i would like to thanks GREG for giving me a new idea for horn prank but apart from this he was an truly talented person. He was too quick that my car dealer took 3 weeks but he solved my issue in second. So, thanks Div & Greg for your service. I already gave 5 star but i am giving 5 more stars ⭐️⭐️⭐️⭐️⭐️ for both these guys. I would preferred to go with mr lube.
Very good at what they do...great interaction with customers...everything you need to keep your vehicle in good running condition
Babar is the best, this time and every time I come to this location. I feel my car is in safe hands when he services it. Good job Babar, keep up the good job!
I have been coming here for a few years now, Always friendly. Always helpful and very knowledgeable.
Had a great experience with Sharma! Excellent customer service and quick oil change.
Fast, friendly and honest staff.. Just short staffed during my visit. All staff wore Covid19 masks, but unfortunately some of the idiot customers did not.
Took my new car here for an oil change instead of the dealer and was very pleased with the service! Ask for Landon! His goofy smile and 3/10 looks may throw you off but he makes it up with top notch service!
Always awesome service! I will never take my car anywhere else!
Quick and friendly! The staff went out of their way to make sure my car was ready to get on the road. Awesome customer service.
They are pretty quick at changing oil.
Best oil change spot ever! Offer you drinks and you can watch the entire service happen!
DIEPPE LOCATION , GREAT SERVICE
This will always be my one stop shop.. I always use to get service from Rajan. I didn’t see him recently but he use to be very helpful and friendly. Top notch service ????????
I always have a pleasant experience at this place. They offer newspaper, and coffee and are polite and efficient at their jobs. I've been going for years and will continue.
Well Mr. lube now has been doing tire service for a while, which causes a huge back up, and it a long wait. I made a comment and said I guess you are no longer able to do quick oil changes. He said, they do not guarantee a time to get in and out. Quite defensively
Good service will return for all oil changes
Good service
Quick service. Friendly staff
It was my first time going for an oil change and the staff was amazing and progressional. TJ is an amazing car expert and guided me for every small thing in my car.
I used the Mr.lube very often, its fast , friendly and no necessary appt. BUT ! After week or two from my last oil change on Mr.Lube. I found a very strong oil leak. Me and my mechanic lift the car up to find the reason for oil leak. And we were surprised that the oil filter and oil cap was not closed tight enough at all . It was missed 1 gallon (4 litter) of oil. My engine was worked without oil at all. I have KIA FORTE 2015 , I almost loosed my car. Please ask from the mechanical in Mr.Lube to tide strong enough the filters .6 And please I want my money back from last oil change .
Happy provided wonderful service and informed me of anything to look out for int the future
Great service, very fast and professionally done. I needed to get my turn signal fixed and they were finished in 10 mins. Would recommend!
Great service from Mollie. Always going back to Mr.Lube.
Great help and great workers. The air filters they offered were necessary. It looked like I had a bird's nest in my air cabin filter!!! Great service.
Very fast and friendly service. Professional staff. Will definitely use again.
Great service every time.
Amazing service. Brett was insightful and well mannered.
This was my worst experience I’ve ever had at Mr lube. I went there yesterday to get my tires changed, two of my tire bolts were put on poorly last time and the person changing my tires told me the only option was to break of the bolts. I know absolutely nothing about cars and I trusted their expert opinion on what would be the best option, so I told them to do what they had to do. Once they broke them off they gave them to me and told me it was okay to drive on it for a little bit. Keep in mind they broke of 2 out of the 5 bolts on one tire. I drove around trying to find somewhere to get them fixed, I called a couple family friends asking them what to do and they all told me to stop driving because it was unsafe and it could cause more damage then what had already been done. I contacted Toyota and asked them what to do, they instructed me to drive slowly to them and they would fix it. I explained the situation to the person at Toyota and they told me that Mr lube should take responsibility for the mistake that they made and possibly pay for even a portion of it. The total came out to about $150 which to some doesnt seem like a lot but I am a university student who has a full course load, lives on their own and works part time. The Toyota worker who helped me told me that there were more options that could have been done before having to break them. Today I contacted Mr lube to talk about the whole situation and the manager who I talked to, Justin, was very rude and seemed to keep saying that I was wrong and it wasn’t there fault. We had a conversation and at the end he proceeded to say ‘I have things to do, I don’t have time for this, what do you want’ that management snd leadership is what creates a bad work environment and bad service. I attempted to voice my opinion and concerns and I just felt attacked doing so. I am very disappointed in the fact that they used my lack of knowledge against me and that they treated me like an idiot and a burden. I will not be returning and neither will my close friends and family.
they don’t even check the problem and said that your fuel line is broken and the only one little wire is broken
Came in for an oil change and a flat tire repair, and it was all-around a very pleasant experience. Nick, the mechanic, explained everything that he was doing to my car, gave me warning before opening the passenger door to access the …
As fast as they say.. Thank you
Excellent service
These guys went above and beyond for me today. A last minute plan for a road trip prompted me to get my vehicle checked before heading off. I got there a few mins before closing and they were very happy to accommodate. They found low oil, coolant and washer fluid but had me on my way within a few minutes. Will definitely be coming back for more services in the future. Thank you!
Good service from Qalid,thank you very much!
Today I went there for an oil change, and I met one of the staff her name is Taylor. She was AMAZING, she checked everything and answered all my questions gave me an honest recommendation and advise. She told me that my can has another few thousands of kilometers and there is no service need, after 20 minutes of work and good attitude I was charged nothing. Thanks for the nice attitude, I already shared this with my friends, and I will be coming back for sure.
No line up. They were friendly and professional.
Hello dear friens, I want to share my great experience in Mr.Lube in North y. I became familiar with a nice and professional staff . His name is Apkar. He is so professional and educated in this area and helped me alot in the last weekend. He is working conscientiously and is so expert and polite. He resolved my car's problem rapidly and. I do recommend Apkar for anyone requires help for his or her car. Thank you Apkar and I wish the best for you in this new year. Shahin Nariman Lexus RX350 Black color ????????????????
What was meant to be a 15min oil change took an hour and a half as they shuffled me from line to line not knowing how long each of those jobs was going to take. It would have been good for customer loyalty to have offered a 15% discount for my time, which I actually suggested but it fell on deaf ears. Sorry guys you lost a customer.
Great service by Sukh. Will be back sure.
They have great customer service! Went out of their way to help 3 "damsels in distress" with our flat tire, and didn't charge us for their time. I believe it is a family business, and they really care about doing the right thing.
Excellent Service by technician name Sharma. Explained everything to me about my car.
Good service. Helpful staff! Conveniently located at the corner of Dundas and Neyagawa in Oakville. In case you have a bit of a wait, their are many food options close by. As well as a pharmacy, dollarama, grocery, tanning and much more!
quick and professional
Very Bad experience....
Manager Mike informed us that the pan plug was broken by previous mechanic and recommended a tow to another facility as he didnt have the tools to fix. Then he decided he didnt like to lose and jammed tools into it for 30 minutes until he pried it out while bleeding. Mike rocks. Be like Mike.
I had a great experience the people were nice and helped me out a lot. I will take all my cars here
We were really happy and impressed with Mr Lube new location in Orillia we brought our business truck Silverado and he told us that it was leaking oil and diagnose the steering fluid low and change it and he fix everything for a great price and excellent customer service from Pritul Patel keep up the good work! i want to add also today i bought my Honda for service and Pritul told me about the filters that need changing and also installed my new windshield wipers at the back and explain everything to me with professionalism and care this is our favorite place to take our cars for check up and oil changes... thank you!
Great service all the time
Very kind and professional! Highly recommend this company :)
Top notch service providers.
Many years ago a seperate franchise lied about my transmission fluid and tried to tell me it was empty without realizing my mechanic knowledge - I add this as a similar review for this location mentioned a similar tactic - CBC marketplace investigation on a different company economy lube pulled similar stunts. Today $300+ for a tire change and oil service with my boss (I keep telling him to go somewhere else ) . Car drove poorly on the way back to work . I checked the tire pressure and the driver back was 33PSI Driver front was 14PSI Passenger front 24PSI Password back 30PSI This is after they filled air in the tires as part of the tire change service. If you're paying a place $300 plus and they can't even fill the tires correctly with air (all 4 to 35PSI in this case) they shouldn't be performing ANY service on customers cars. Keep in mind that most customers would not even think to check tire pressure after this service assuming they would be fine after paying "professionals". This failure to perform service properly could be life threatening as it would severely affect handling - especially in inclement weather - the reason you change to snow tires is for safety not to turn your vehicle into a hazard on the roads. You might think they did a fantastic job changing your tires without even knowing they are not properly inflated.
Fast service was finished in 10 min
Helpful, friendly and quick service!
All of the staff are friendly and do the little things right. From, "Good morning sir" to even a washing my windows (without looking for change!) The gentleman who was taking care of my vehicle walked me through it and made me feel very comfortable. Apologies I cant remember his name. Even the manager asked how the service was. Talk about stepping it up from the last time I was there. Great work guys. Even had to let my friend on MOVE Radio know how good they were for a shout out!
I don't normally write reviews but that was the most pleasant vehicle service I've received. Cortni and Bill made for an excellent customer service experience and I will be bringing both my vehicles to this location regularly from now on.
Excellent and quick service. Happy was the gentleman’s name who help me out. Quick and easy. Thank you.
Good friendly people. Easy without appointments. Even though waiting little bit.
Overcharged for oil change and air filter, they're advertising $39.99, not sure if recommended service was actually needed. Hesitant to go back.
I came to Mr. Lube because I had a big screw sticking out of my tire. They fixed it up super fast and now I'm back on the road again. All of the staff are super friendly, and professional. I will be coming back (but hopefully not too soon.).
These guys are all fantastic..fantastic service, friendly, and very theral
Great place.
I was very pleased with the service at this location, they are friendly and very helpful, I would totally refer this location to anyone who needs any type of mechanical work done on their vehicles. ????
Went into oil change . The upsell bumper my bill to $230. You need to be extra guarded when they try to sell you the anything . I am done business with them the rest of my life here
Great service! They provided honest suggestions. Friendly, knowledgeable staff.
Wonderful experience getting an oil change done at Mr Lube today . Super quick and seamless!
Harry was amazing and his crew ! Thank you so much for helping me with all my questions :)
Guy was very thorough. Reasonably priced once you consider oil filter & disposal. Nice little extras like topping up washer fluid and coolant.
Excellent service. Prompt and thorough. Good job..
Always great!
Always there for me to help with just about everything. Very happy with the service!
Quick and friendly. Nice service but pricey compared to others.
Great service manager here!
Fast and friendly service!
Quick services
Awful spot. The staff have no idea what they're doing. Don't do it.
Pritul Patel provided excellent service for my oil change
Fantastic, advised me I DIDN'T need an oil change!
Good service provide by Alex and Simran. Problem was with the coolant, there were airpockets.
They get the job done quickly. For most cars it's around $50, $90ish for luxury cars that require synthetic oil. They check all fluids and recommend other services while you're waiting. You can just decline if it's not something critical.
These guys are awesome, stopped by to get my wiper blade replaced, they greeted me right away, the whole thing took less than 5 minutes. great service. thank you guys
Overpriced oil change These are 99% non-mechanics They upsell for profit....not for your benefit Get your oil changed only.....dont overpay for that Air Filter/Cabin Air filter....and all the other services THIS IS AN OIL CHANGE PLACE.....USE A MECHANIC FOR EVERYTHING ELSE!!!
The workers were rude and very condescending. Acted like I had no idea what I was talking about because I'm a woman. They blamed me saying I had way overinflated my tires, when the last person who had touch my tires was another Mr. Lube. The day after, I went out to my car to see that my two front tires were so deflated that they were unsafe to drive on. To say the least, I'm never going back there.
Excellent customer service
Got an oil top up and washer fluid for a unplanned road trip. The new manager is friendly and professional.
I visited last week just to servicing my car i felt the staff is very polite and professional. The group of guys are great just with the normal oil change the check my car tire pressure, clean wind shield, top up the washer fluid , check my car cabin filter ???????????????? really appreciated the effort of the team????????????????
good
Great service for my oil change!
Last two services in a row I've had to wait over 30min just to get in.
Good service with reasonable prices. No appointments but always a wait.
I went in for an oil and filter change about a month and a half ago and got up sold on a ton of extras I didn't need or ask for. My final bill was $1500 which included $500 in parts/labor that were not installed because they had to be ordered in. It was a nightmare trying to get my money back for parts and services I didnt receive or even want in the first place. They even told me I needed to take down my negative review before they would give me the money back for parts I hadn't received. These people are scamers and bullies please dont make the same mistake I did, don't give them your money.
No appointment tire change. They were great! ????
Excellent
Mathew did an excellent job helping me! He was also very welcoming and funny.
Awesome place to get oil changed & transmission. Reasonable prices. Friendly knowledgeable employees. Trustworthy place.
Nice device,nice worker,thank you very much!!!!!
Decent service and prices. The quote I got 2 days prior was no longer valid when I came back so I was a little upset. The actual service also took a lot longer than it should.
Great service , Friendly staff .. Quick ... Daryl was a joy to meet , they were thorough .. I would recommend this Mr Lube
It is highly not recommended. Today I was intended to just change the engine oil. The price is $61.99 plus tax. It is not cheap but still Okay. Because there are someone before me, I just left my key and walked away. When I came back, the staff told me my cabin air filter is very dirty, it should be changed. The price is $62.99. They told me the price for the filter itself is already at least $50 and they did it for me just for a favor. All right I believed them. When I did a quick check after back home, the cabin air filter is just $20. Will never come back because their unhonestness.
thank you MR.LUBE for great servece it was very fast im very happy see you next visit guys
Babar is highly recommended, nice professional mechanic.
Had a $10 off coupon so I went in for an oil change and had the worst experience ever. I handed the guy my coupon when I pulled in and another guy started cleaning my windows and didnt bother to lift the windshield wipers. Then he got called away and he didn't return to finish. When he got back I had to ask him to check my fluids, and tire pressure because he lied and and said he had checked them when he didn't... I'm sitting right there in the car so clearly he wasnt going to check! Then I noticed they broke the cover to my air filter because instead of unscrewing the bolt, they just pried it open and then denied breaking it too. Again, I saw this bright before my eyes. They didn't lubricate my doors and Finally they came to me with the debit machine before even reviewing my invoice, so I had ask them to review it only to find that they hadn't applied my $10 off coupon. I also filed a complaint on the website yet still no response. I've been going only to THIS Mr. lube for over 10 years and I will not be returning to this location, or any Mr. Lube for that matter. Thanks for nothing.
Decent service, but prices have gone crazy for tire changes. Not sure it's worth it any more for that.
The staff is SUPER friendly and really works to get you taken care of quickly, even when they're busy. We run our company cars thru there and they have the records for each car so know when services are due.
Great service will go again
Run for your lives! I never write reviews but I did this time to save you all some heartache. I took my car in for a regular lube this past winter. They had a new guy top off the coolant fluid. Long story short we drove and heard a lot of bubbling sounds and then the car started breaking down. The dealership mechanics said our engine got over heated and burnt out because of this. He said the guy put too many air bubbles in which caused it to bubble over leaving out engine vulnerable. I called to talk to the manager and they were not helpful at all. If that is not scary enough for you it cost me $1000 to fix the problem. The way I figure you may as well go somewhere they won't cost you an arm and a leg because of insufficiant training.
Wonderful service performed by Jay.
Friendly professional environment. Prices should be a little lower in my opinion. But do a good job changing engine oil, transmission fluid, rear differential fluid, brake fluid. Mr. Lube sells tires now also repairs if possible.
Great Customer service
Guys were great and friendly too!
Lucky my husband was with me!
Unbeatable service, fast and just perfect. No appointment, no problem.
Great experience. Fast, knowledgable and very kind/ helpful. Great group over here!
They are very friendly, helpful and efficient. They are great value and have good promotions. If you time it right, with no appointment necessary you may not have much of a wait.
Very good service, brilliant work done by the guy name Bhupinder.
Been there a few times for oil changes and Tire rotation. Decent prices, a variety of services, informative, honest, and pretty friendly staff. New garage and prime location.
Good work!
Kerry was very helpful and cares for customers satisfaction at Mr Lube in Dieppe
Friendly Fast Professional, and these guys and gal have been giving my family great service for years .
Great great customer service! My spouse has not been pushed hard to buy sth or change anything diagnosed as failing or need to be replaced. All the details shared about our vehicle’s condition was noted in the invoice so that I can reconsider later and the fix.
Knowledgeable employees that are alway honest and professional. Five years of service on my vehicles and never an issue.
Excellent service!! I enjoy going here as everyone is so friendly, funny and great to get along with!! Always leave with a smile and no doubts! They are honest and do what's best!
I came later in the afternoon for an oil change, and fortunately there was no one in front of me so I was able to drive straight in. Brandon and Brad got to work on checking my car immediately while others did the oil change. They were …
Great service, all of the staff were very helpful!
Awesome service by Manthan
Very Polite, humble and professional staff. Sanchit and Alex helped me fixing my tyre and I liked their service. Thanks and would definitely come back for any kind of car service.
Store SV Apkar was proactive and very helpful. he proceeded to do extra care to the car because he saw it was needed
Saba and Ashneel are very knowledgable technicians. I only trust these guys and their team with my cars. ????
Always good service. Sometimes there is a wait. They always offer you a coffee, water, pop or juice and a newspaper. Very quick service and friendly staff
Had a great experience. Staff was very helpful and friendly and made me feel welcome. Manager's name is zodiac and he assured me that they don't charge for anything that you don't need.
Nice service, do a good job.
I agree
Worst service ever. Had a problem they and the manager never call me back. You go for something they tried to sell thing you do not need and charge you more. Pay more or choose another place.
When I arrived, a gentleman greeted me promptly and laid out clearly how they would operate. Wait time was minimal, prices were phenomenal. The manager was amazing. He went above and beyond my expectations. He made sure to show me everything he was doing. He also went over everything they were checking and ensured I understood what it meant. Thank you!!
The customer service was good, although I feel like they overcharge for a lot of things. I got my coolant flushed there, went to go do it myself tonight just to find that the petcock was tightened so hard that it had actually broke, so that's pretty disappointing. But the oil change went smoothly, water in my car while I waited was much appreciated. If you want an easy oil change this is the place, but I wont be going back for anything else.
I've been here a number of times now and their service has always been friendly and quick. They haven't tried to upsell me on anything I didn't need and they kindly offered water to my kids too (I know, who takes their kids to an oil change! We're from out of town.)
Very very bad, people working for minimum wage and depend on up-sells, they will try to take all of your money. Come for oil change, and they will tell you you need all fluids changed and all filters. They freaked my wife about condition of brakes, they recommended service for $1200 , car not safe to drive. Fluid leaking and low on oil. She was so scared, she called me and we went to mechanic , mechanic said beaks are in good shape and fluid was full! Stay away !
Friendly staff, and good work. Thank you Happy.
Great service! They knew their job! And were very efficient! In and out with all we needed a bit of new advice and recommendations. Best coffee and hot chocolate in town!
Very good service
Matt and Davin were so amazing. Great service. So awesome and great at up sales!!!!
My boys at mr lube were angels in disguise. We got a flat up a logging road and a busted lock nut, that sent us back from our camping trip. No one else was open or able to get us back on track till we found these guys. Kind, considerate and they know their stuff. Highly professional, an oasis of competence on a long hard day. Highly recommend!
What separate this place from any other of only oil change but business in general is Service. This place is a 5 star place for there service alone. I'm a small business owner and know how important service is. I was blown away from one …
Excellent experience with getting my Merc CLA250 completely serviced!
Fast service
TJ and Alex were very knowledgeable! They took care of my car and answered all my questions! I'm definitely going back to them.
Very courteous staff... Systematic
Karan was top notch!
Always a solid time, honest people
Sikh and the team were great. I'm even glad they checked my tires and did everything
These guys were great! Changed my wipers in under a minute. POW!
I don't always like the upsells, and a few techs have tried to hard sell differential service that weren't needed. But even with that considered it's still 5 stars. Most of the techs are great and the hospitality of a paper and a coffee in the rare case you have to wait is a nice touch.
Went in today for an oil change and had great service. The staff were all amicable, humorous, and seemed to be in a good mood. The service was great and they checked a bunch of things for me that I was curious about since I drive an uncommon type of vehicle and tossed in some extras as well. Glad I went to them today!
Great customer service! Free Michelin whipper blades with coupon! Definitely recommend! Will return.
Fast Service, good communication, nice guys. Singh have offer me a free service . He is so professional. I recommend everyone to go there. They are very nice.
Friendly fast amazing service! Great bunch of guys and super fast reliable service, and excellent customer service. Definitely will return and the prices were excellent too
Friendly staff, great service.
Excellent service, very thorough.
Always prompt, professional service from this location. Been coming here for 20 years and always get the same great service.
Staff is soo good I was over there on 22 and they treatment soo well really everyone deserve extra money for helping costumer with kind heart
Pulled in with a flat tyre needing a patch and plug. They were clearly busy but got me to pull over off to the side, took the tyre, got it fixed and put it on my vehicle for me, including putting away the spare.... all this while helping their other regular customers. After being quoted "a few hours" and "hopefully before the end of the day" at some of the other local shops, this was incredibly appreciated as they got me back up and on the road in a short turn around. Also - we received super friendly service from ALL of the workers, they even surprised us with a treat for the dog, making her a fan of the service as well :) Do yourself a favor and support this business - they went above and beyond when I was in need.
Got an oil change and noticed the boys neglected to fill the washer fluid reservoir. Went back the next morning and the owner or manager Craig apologized, did a once-over on my truck to make sure nothing else was missed. Mistakes happen, but I was happy with the outcome.
Babar give me excellent service. I will come back again for same customer service.
Excellent staff
I have been a customer for several years... always reveiced great service. Recently move out of town and honeltly I now dearly miss the timely and high standard of care provided at this specific outlet.
Friendly and helpful staff
I will never go back to this place again! Took my car in for a oil change and they talked me into changing my fuel filter. It was ceased on so insted of warning me of possibly causing more problems forcing it off they just ripped it off and broke part of the fuel line. But no one realized this until i came back eith fuel leaking from my car. So after sitting in my car for 2 hours 8 months pregnant eith a 3 year old in 35 degrees heat they informed me they could not fix it and there were no garages open to fix it that night. They also informed me that it was not there fault and thwy were not paying or refunding me any money and it was now my problem to figure out. So i went in for a $50 oil change and left with a $700 garage bill.
My son went in for an oil change and asked also for a Coolant top up. They gave him a full $200 Radiator service, not a Coolant top up. We have been told to got to compliance at head office if we want a full refund.
Thanks For the great work on my car. Bali was very knowledgeable and explained everything well. Leaving happy and will return again. Cheers!
Wonderful customer service. I was greeted immediately. I was offered a drink while I waited, and was informed of how long it would be right away. They were very helpful to me and my son, to get the service done as timely as possible. I will definitely return.
DO NOT USE THIS DISHONEST shop! I was down the road at a competitors and there was a wait so I called Mr Lube and asked them how much for an oil change. I specifically told them the make, model and year and asked TWICE if the price quoted was "all-in". The Manager, Saba, quoted me $54.99. I also had a coupon for $10 so and I confirmed with the Manager that he would accept it. I pulled in 2 minutes later, the lacklustre mechanic who greeted me quoted me over $110! After some discussion he lowered it to $68 using regular oil and not synthetic. Not $54. The Manager Saba came over and I asked him what happened to the all in price of $54 he quoted me. He then had the gall to tell me that $54 is only for the oil change and did not include the filter! So much for an all-in price quote. He then proceeded to argue with me and give me very poor attitude. After some discussion and me sticking to my guns he lowered the price to the one he quoted but did so reluctantly. Saba, the Manager deliberately lied to me in order to get me to come to his shop. When I was given the bill it showed they did not do the courtesy checks usually done such as look at your serpentine belt, tire inflation etc. I had to demand that they do these things that are usually part of the oil change. Dishonest practices and based on the other poor reviews I strongly suggest you STEER CLEAR of this place.
Long time customer, great service, wait times are short, good guys. Zach & Chris Muir were fantastic this time specifically. Thank you!
Good oil
I needed to get my bike rack put back on the hitch of my SUV. I called over to this Jiffy Lube and they said they could help and come in. I drove right into a bay and the supervisor installed my bike rack. They provided friendly, helpful, speedy service. It was done within 10 minutes and he did not charge me for the service. Happy customer! thank you so much for your kind help and exceptional customer service.
Great team doing great work. Went above and beyond to help the customers. Quick, efficient and fair. Gatlin helped me out awesome guy!
Awesome service!! Fantastic staff and owner Very helpful, knowledgeable and always friendly. You all rock!!
Super quick great staff a free coffee, definitely the best oil change in town
The worst place u want to go to do oil change in kw
Please ask for Matt! He gives you accurate information on your vehicle. Matt doesn't just up sell you on repairs you don't need. He is a family man and is genuinely concerned about your safety on the road. I took my Jeep in a few weeks ago and he simply told me what work I needed to complete to be safe on the as I'm expecting a baby in a few weeks. Matt's very professional so when in need of an oil change, new spark plugs etc check them out. Ask for Matt! ????
So bad, never again!
professional services great staff
After they drain the oil from your car, they then tell you they don't have the synthetic oil you want. Only reason I have given a 2 star is because of the quick oil change service. Otherwise, due to the lack of information before starting the work, they deserve nothing more than a 1 star, or none at all. Won't be going back.
I don't usually (ever) write reviews, but I have to say I was very pleasantly surprised with the service here: friendly people singing to themselves while they worked; very polite and professional with lots of helpful information I could provide to my mechanic next time I'm there. 100% NOT what I expected at a mechanical car service shop... I thought it would be unpleasant and loud with gruff employees, but it was the opposite.
Been here a number of times and I am always pretty amazed as to what a 'well-oiled machine' this service centre is, pun intended. Staff are knowledgeable, courteous, efficient. Will continue to come here for seasons tire changes and oil changes. Tks...
(Translated) Great service kam khichkee✊✊ (Original) Great service kam khichkee✊✊
Thought I might have to replace a tire but the found my loose valve core and fixed no charge. Thanks again gang!
I don't mind paying a bit extra for no appointment. The guys there are always good. I did have a hard time getting in there without a long wait a few times so they seem to be much busier these days and I don't overly enjoy having to make multiple visits to get in quick. They should open a new one or even two more judging by how busy the current ones seem to be all the time.
Awesome bunch of people working together there. No more jiffy lube for me.
Poor service, one guy says they can do the job. Then when I get there another guy says no they can't. 45 minutes there 45 minutes back. So glad I took the day off work.
Fast & friendly..
Great Service, fast, friendly!
There was a bit of a wait to get in but that's expected this time of year. Once it was my turn, service was fast and of good quality. Service reps very friendly.
Visited this location last night to diagnose a check engine light and was in and out in 10 minutes. Harry was extremely helpful and his service was very thorough, yet fast and accommodating. Definitely coming back, service was amazing. Thank you, Harry.
called for appointment, ask me go there, and after 20 mins wait, told me another 2-3 hours to wait due to lots of people in line and my service is just emission test , does not worth to waste their time
I took my Lexus to have my tires changed over to winter ones in November. I was told that everything, including TPMS light reset will be $95, which seemed ok. I had to leave my car at the shop for four hours as they had a large volume of vehicles going through. After I picked up my vehicle, the sensors and TPMS light was not reset. I requested that they do it, but they argued with me that when I drive my car for 24h the light will go off. I knew that was not the case and after going back and forth with the manager, I was told that the person who resets the sensors is not there. They told me to come back the next day. It would have been a lot easier if they told me that right away so I wouldn't waste the four hours waiting for my car. I came back the next day and they reset the sensors, but the light was still on. Again, they told me to drive for 24h and that the light will disappear. It did not. I took it to a different shop in Mississauga. It took them five minutes and everything was done. I found the staff, including the manager at this location to be very rude and lacking simple knowledge about vehicles. On top of all that, I was being lied to when they didn't disclose right away that the person who resets sensors is not there. I would not recommend this location to anyone.
Great and quick service... Very knowledgeable staff
Friendly staff, able to answer lots of questions about vehicle.
TJ you’re awesome. Amazing customer service and good work repairing tire puncher.
Devonte walked through some odds and ends while the oil was changed. Was super knowledgeable and helpful and didn't make me feel pressured in any way. Great experience overall.
Very friendly customer service and always fast. Good work!
Awesome service! Happy helped me out and made sure I got everything I needed done. Very professional and friendly!
Best experience ever , so kind funny ,everyone should bring their car here ,best people :)
Fast and very efficient and knowledgeable
Best walk-in tire and lube service in town. Friendly staff. Competitive rates. Waiting time is around 2 to 3 hours in tire changing season.
They get the job done for a decent price if you just go in for a simple oil change, no appointment necessary, which is convenient, but good luck getting out of there without a very pushy sales pitch on a service or product which you may not actually need. Check your owner's manual or get a 2nd opinion from a mechanic because twice now, they've aggressively tried to push me into a transmission fluid change for which the need was not corroborated by a 2nd opinion. They've lost my business since this 2nd instance of aggressive (fear-mongering) sales tactics.
Great and fast customer service! I'll be back again for sure
Raj made sure I was treated well and honoured my veteran status which made me feel great!.
I always have the best experience at Mr Lube. Staff are super friendly. And they do great service to my car. Thank you!
Been there countless times. Great bunch of guys work there. Easy fast service. Cheap place to get tires balanced.
We had a slight balancing issue after getting our tires changed. The staff corrected this issue efficiently. They didn't question the issue and fixed it without any bill. The manager is an excellent people person with great skills.
I arrived at this location at about 2:45pm in the afternoon. After a major storm there was no attempt by the team to clean up any of the snow leading up to their garage. The plows were obviously behind, but please clear a car length and maybe some tracks for my car to drive up through.So you are ready for business. I parked and walked up as I did not want to get stuck. I was looking for a tire rotation. I did not catch the name of the man that assisted me. But in his professional opinion, while smoking and blowing it in my face; I was told my tires are garbage and I needed to replace them all with at least 2 winter tires but i should change all 4, for $1100. I didn't receive any kind of quote on kind of tire or what that kind of service would be offered. Really felt like they were not interested in offering any kind of customer service today, and were more than a little crooked. Needless to say i took my "garbage tires" and went over to the Mr Lube on Highland. You should check out the 5 star review I will be leaving there. They were amazing. This location is terrible.
(Translated) Toun 16 Mr. Blue (Original) Toun 16 مستر بلو ❤️
Very fast service, not pushy with other suggestions. They even put my new wiper blades on.
Great service
Thanks to the guys at this location. The absolute best customer service, I'd received. Keep it up guys, you guys are the best.
I visited this Mr Lube location for my second time today & I have to say it was a the worst experience I have had having an oil change to date. Which is to bad as my first visit here was quite positive. Today I was served my a young gentleman (Ive forgotten his name with blue hair) whom had the worst customer service I have ever recieved. I was constantly attempted upsales which were not needed on my brand new car as this was the second oil change on a brand new vehicle. He then proceeded to tell me I would be charged a skid plate fee of $10. I stated I wad not charged this the last visit and his response was "yes I see that but we are charging you this time" then walked away from me. Has this young man ever worked in customer service before? In addition the oil change service was a higher cost then the last visit & at no time did he explain why. When I was done the cost of my oil change service was what someone should be paying for synthetic oil & I symply had regular oil put in my car!! Needless to say during my inital visit here with a very nice woman I thought I would continue my business here for the life of my brand new car but its turns out after todays visit I am sad to say I wont ever be returning! ???? One very unhappy customer
Always fantastic customer service. Never had a bad experience yet.
Excellent service! I got some education, coffee, good communication. This guy Rob is always awesome. I totally recommend!
Great guys that are hard working, they go above and beyond! TIP THEM WELL!
They will try to get you to pay for things you don't need.
Service was great. They did what was needed. Their suggestions were based on the Owner's Manual. I will gladly use their services again. Supervisor Matham was very professional.
Quick and friendly staff and service.
I called today in the morning to get a quote on the winter tire it was 125 per 1 tire I came to the store waited for 3-4 hours then I got charged 175 $ per 1 tire 50$ extra that’s not the problem yet the problem was the disgusting way this new guy treated me it was really rude and has nothing to do with any sort of customer service or even a rational way to talk to people I’m really disappointed and for sure I will never come back again i
Best Mr. Lube in town, hands down. Quick, friendly service. I wish there was a way to give them more stars :)
Staff were quick and courteous. They helped us out in a pinch, and even though they were 5 minutes from closing, they stayed open late for us to fix our leaking tire. Can't say enough positive things!
Great service!!
Total 5 star experience. I obtained a transmission flush from Mr. Lube in Vancouver after which my overdrive no longer worked. I took my van to Mr. Lube in Victoria and the owner Mark and staff looked at my invoice and said, "$140 for a 6L transmission flush doesn't make sense. It has to be closer to 12L and the colour of your transmission fluid is still kind of dark so obviously the other shop didn't do a full flush". The other shop also put in my record "Vehicle requires coolant flush/refill" but then Greg, the Assistant Manager, conducted a PH test on the fluid and said, "It's totally fine: 8.5 out of 10. Will last you three more years at least." So this shop in Victoria not only saved me a bunch of unnecessary bills but also gave me a sweet discount to make up for the poor service from the shop in Vancouver even though they're not affiliated in any way except as franchises. Plus super helpful and genuinely interested/interesting staff.
No complaints. Fast and efficient.
Very good service.
Top notch service, speed and friendliness. Addressed all my concerns. I highly recommend!
The guys here are super nice. They really didn't try to upsell me in things unless I needed them like my air filters that were filthy. They were very honest and nice. Will return for my next change.
Great service from Sukh
Only had to wait about 10 minutes to get in. Once I was in the process went smooth and quickly. All employees were very friendly. Would definitely recommend.
Staff was great. Took awhile but they were also training at the same time. Only complaint was forgot to wipe the hand prints off the car after touching it. Not worried cleaned off fine. Great job guys see you next time.
Went there to refill engine coolant, Jhomar was very friendly and quick, no hassle whatsoever on a Tuesday evening.
Ended up here by accident (meant to stop in at a different business with a similar name). I had been here before for tire service so was in their system. My lucky day - no lineup so drove right in for my oil change. I was greeted by name by a very friendly team and the service was truly outstanding! Definitely my new go-to for oil changes from now on! Thanks for the awesome service ????
Do not go there to fix a flat tire. For convenience, I went to get a flat tire fixed here at Mr Lube. I had no idea that I was about to be scammed out if $900. They couldn’t find a nail at first so they had to bring the tire down. Then I was told they couldn’t repair it and I’d have to buy a new tire and I was quoted $900 for one single tire. I was so shocked that they couldn’t fix a flat tire and that I was given such a lame excuse that it was too close to the side. I called the dealership and was quoted a much reasonable $300. I had to pay them $45 for trying to rip me off. I decided to take it to the dealership, I had to make an appointment but I had no choise. When I arrived I asked if they could fix the tire. When they looked at it they said right away that of course was fixable. That it wasn’t even that close to the side. Surely enough they fixed the tire in minutes, no gimmicks, no scams, no new tire needed, just $45 to fix a flat tire.
All I can say about the folks at Mr. Lube Portland Street is that they really go above and beyond to make sure their customers are satisfied and leave with a smile. The staff / owner / management are top notch and very professional, and I will always come back.
Excellent service from both the staff and the owner. He is truly invested in his business and his team!
Staff was friendly and knowledgeable. I've been to different locations around Canada and I must say I get great service at every location
It was not good.... One good girl and one not good..... I will not be back. I don't need attitude with my oil change and expensive tire rotation. Funny how one bad apple can ruin a business.
Dishonest and unqualified. My car, 2014 Fiat 500 1.4L multi-jet. Mr. Lube told me my car requires Synthetic motor oil vs standard 5w-30 ($99.99 vs $54.99). I was then informed that my car requires a special oil filter $15 charge. I then watched the Mr. Lube technician empty a 5L jug of a Castrol Edge Synthetic into my engine (max capacity is 3.8L). He then over tightened my plastic oil filter cap putting his body weight into a large metal breaker bar. Torque spec are 25 newton meters (Basically hand tight). They should be using a torque wrench to ensure this is not over or under tightened. After recovering a socket he dropped and misplaced in my engine bay the technician quickly showed me the dipstick and said “see it’s full”. I left Mr. Lube and immediately checked my oil. Sure enough the oil level was well past the max oil level line. He put 5L into a motor that require 3.8L. I then called Vancouver Fiat who told me the 1.4L motor in my Fiat500 does not require syntethic oil. It comes from the factory with standard 5w-30 motor oil. Fiat also told me that over filling could cause damage to my motor and not following toque specifications while installing the oil cap could break the cap and cause my engine to leak motor oil. I asked what they charged for an oil change. Fiat of Vancouver quoted $64.00 vs $134.34 which I paid Mr. Lube. Dealer is half the price of Mr. Lube and they actually know what they are doing. I’m now driving to Mr. Lube to have them extract 1L of oil from my engine. On top of this horrendous experience they also left oily hand prints all over the hood of my car. Never again will I go here. Trust a mechanic at your dealership vs an unqualified kid at Mr. Lube.
Great service but a little slow
My guy changed my winter tries that he did not good job on it. They checked and fix all my tires problem!!
Great service by these bunch of boys ..Professional and polite ????????
Quick friendly service, not a huge lineup overall pleased.
It's ok. No need to take your Chev Cruze there because they can't change the air filter or the wipers ?? Not sure what else, damn Cruze.
Very quick and easy service - I didn’t even need to get out of my car which was amazing as I had my two year old with me. They even had a colouring pack for her! The staff were polite and helpful and did a very thorough check of my car. They explained everything that they were doing and made some recommendations for future services but were not at all pushy on the up-sell. I will definitely go back.
Fast friendly service. Open late
Ryanne was very friendly and did my oil change and a coolant change quickly! I leave happy everytime I get a service done from this location. Thank you!!
Service is great
Horrible slow service, 1.5 hours for an oil change, and after stating all I wanted was an oil change they still tried to sell me more services. All my services were already up to date
Quick and knowledgeable you get in and get out in a hurry
Quick and professional, the best Mr Lube I went so far!
Great service and they are following Covid-19 safety procedures.
They were mint ???? Topped up my oil for free even though I'm overdue for a chance.
Super helpful, knowledgable, and friendly!!! Thank you!! Best oil change ever
Great service and very knowledgeable staff
Love going there great service and knowledgeable staff and very friendly staff
Guru and Chris have a great knowledge about cars. Best technicians
Babar and Habal dus the best service, go out of my way to come to this location when ever I need an oil change or service
Best oil change experience ever! Not only were they fast and professional, but they were funny and friendly too! There was a tall handsom man with great teeth and a man bun, his name was Andrew and he was the man giving me details about my car. He told me that my truck was using 40% more gas then it needs to because my injectors were clogged and suggested a few different injector cleaner options. I trusted his opinion and I purchase one of the cleaners. There was a french or pollish man who was helping in the pit below who was doing the dirty work down below who was super knowledgeable and funny! There was a greet fella with tattoos on his neck whom was more accomadating then most servers at a resutarnt! Attention ladies if u want good eye candy go to the saanich location!!!
Excellent service. Always helpful and walk in appointments
They checked my car throughly.
Another great experience at this Mr. Lube! These guys are the best in the business for anything car related. Go see Apkar, he is very knowledgeable when it comes to automotive.
Great and ACTUALLY helpful staff
Great service all around. Thank you guys! I'm new to area and just found it one day when a service light was on. They ran it thru their electronics gizmo and turned it off. Was nothing. They didn't charge me and since then I'm all in for my checkups.
Sukh did a great job! Thank you to him and his team.
Fantastic service right away… I came in for an odd request for a repair to the underside of my car which had nothing to do with an oil change or fluid change and Abkar and Raj took me in right away on a very rainy day, did the repair for minimal fee, and we’re very happy to do so !! i got the repair done within 10 minutes no questions asked !!!! very impressed , and will go back there again to get other services done asap! thanks guys!
I went into get an Oil change and boy was I floored with how great the customer service was. It is first come first served and waited only 5 minutes to get served as they said it would take 5 minutes. When I got into the garage I delt with a gentleman named Zach Flemming. This man was beyond friendly and polite, told me everything I should know about maintenance and up coming maintenance. I found he mentioned and asked for different upsells ( I have been in sales over 25 years) he did a great job with the approach and was very honest in it. Zach went through my vehicle checking air pressure, topping up windshield wash(at no cost) among others things including cleaning the ice off my car. He even mentioned the unsung hero, Matt working under the car! I really appreciate everything and I will be back for my next maintenance because how great Zach was. The man is definitely service manager material. Thanks again
Great place for to get your car service. Steve did great job on my car was fast and efficient
Friendly Staff. Fast service.
Pleasant experience good quick service at reasonable pricse
Had a fantastic experience today, the service was perfect.
Poor customer service High priced Best thing about this place is it’s location
I've been here quite a few times, and everytime it has been fantastic customer service. They answer all your questions, are very forthcoming and honest. Today Apkar was exceptionally helpful. He went the extra mile and helped me out and told me what needed to be fixed and was able to give me a very reasonable price for the job. I'll be coming only to this location from now on, thank you Apkar!
Best place in town for a quick oil change. The staff are always friendly and great do deal with.
Great people....fast and honest service.
Had to visit this evening due to getting a puncture on Cyprus. The guys were absolutely great and especially Apkar, got me straight in, swapped out the tyres and was so willing to show me the best way of doing it on what is a new car to me! Apkar you’re a bloody legend mate, thank you so much for enabling us to get home.
Quick and efficient. Reliable prices. Great people.
Super people, great service
The service is fast. I love not to wait for service. That waiting room could be more comfortable.
I stopped In to get a tire with a screw in it repaired. After waiting in my vehicle for an hour listening to several guys laughing and joking around, not doing much to my tire I was told they were not able to repair it. Seems they couldn't get the tire off the rim ????. Their remedy was to put some air in it and put the damaged tire back on my vehicle. What technician would think it's a good idea to put back on a damaged tire when the vehicle has a brand new spare. There was no mention of making sure to get the tire retorqued after a few days. When I asked why there was an indicator light now flashing on my fash I was told it was the tire pressure monitor and not to worry about it. I was sent on my way with a screw in my tire, And indicator light still on. I will never go here for a tire repair ever. If you value your life do not let these guys mess with your tires or any one you care about. Very unprofessional and underqualified. Go to a real tire shop it's worth the wait.
My daughter recommended….can’t say enough good things about the people who work there…friendly , professional, quick…really good experience …let the snow commence!
They were friendly and very efficient! I was in and out in 10 minutes and never felt pressured into anything above what I asked for. I will definitely go back!
Staff was friendly going in. But soon appeared that they didn't know what they were doing and tried to up sell me on everything (I didn't need) I thought he was going to recommend I buy the bathroom fixtures. It took 3 men to figure out how to close my hood. Other experience's here have been decent but I'm a bit worried about returning.
I was in within 5 minutes. The people there were very friendly and knowledgeable. I waiting a bit longer caused by a simple air filter. I left to do a couple of things. I was back within an hour to be serviced the minute I drove in. The air filter was an odd size. Over all great service.
I’ve never been one to go to a shop to get an oil change. My dad works with cars so he’s always the one to do it for me, however, I thought I’d give Mr. lube a chance and see if i could spare my dad the work. The manager, Junald i believe was his name, was extremely rude. He tried to make himself sound better the whole 45 min i talked to him as he mansplained everything wrong with my car. I made sure to be clear with what i wanted to be done to my car (since I’ve heard they try to charge you for things you dont even need), yet it seemed like everything i said went in trough one ear and out the other. The service was awful and not even completed to my standards. I definitely wouldn’t recommend coming here.
I always get the best service at this location! Abghar helped me with my car this time. He very kindly explained to me what the issue was and professionally handled it in less than 15 minutes :) I will definitely come back!
Overpriced - right before your eyes. I called to compare pricing for a 0W-20 oil change and was quoted $62.99 which is the same as the dealership. However, when we got there we were told that the full synthetic oil (which we would be comparable to what the dealership uses) was an additional $20 and that the manufacturer oil filter was an additional $9. Plus shop supplies @ $3. Now $95 plus tax vs the $63 at the dealership. We opted for the manufacturer filter, but not the full synthetic oil. As a result, we were told we would need to change the oil again at around 8K versus 10K with full synthetic (dealership). Another loss at 20%. Oh, and we went there because it was supposed to be faster and more convenient. There was an hour and half delay because of a backlog of cars getting their tires changed. Won't be returning.
Quick service, polite personnel, informative
Too much up selling.
As I waited for my turn, i did not realize I had left my lights on. I ended up draining the battery. Nice that they had a portable booster to use. The staff were nice and did my winter tire change over quickly.
Always reliable, friendly and fast Mr Lube Victoria has been our go to oil change for 20 years.
Thank you Team, I did received an excellent attention from Jaspreet.
Have used this Mr. Lube location twice. First time was for an oil change, for which they seemed thorough, and the person I was dealing with was kind and courteous. However a small plate underneath my vehicle was not tightened down properly, resulting in a bolt falling out (this had never been an issue before) and me having to return the next day to get it fixed. Second visit was for a tire change over, with my new tires being put onto my current rims. A valve stem core was not properly tightened, resulting in a flat tire the next morning. When I went back to Mr.Lube, the manager offered nothing, and when I mentioned this was my second time having to return, said the first time was just the vehicles fault and would not take responsibility for that or the valve core being loose. Would not recommend going here.
Awesome service from the Technicians at this store. Very Fast and Efficient
Tajan was great help today, I was in and out even thought I came closer to closing. Thanks for the great service the whole team at this location is great. Also Guru and Gill go out of their way to help every customer.
Was very professional. Would return again .
This was my first visit at mr lube.. that was fantastic experience... Special thing about the storse is that they follow all covid guidelines... It is like a drive-thru.. they did all services while i was sitting in my car.. mr sarab did a great job. He explained me everything about the services which were essential for my car. after finishing the services .. he sanitized the door handles ... It was like icing on the cake.. i must say go for once at this store.
Had great service by Karan today. Very helpful and nice. Coming here again forsure.
This location has a group of kind hearten people. The entire team went way beyond and helped me out. In particular, the franchise owner Salim and his colleagues Muthu and James were super awesome. My car stopped for no reason and each of them mentioned above would have spent at least an hour to check everything on the issues with my car. Everything was done professionally. i will definitely recommend this location for quick and professional service. Salim, you have a great team.
Fast and convenient, you can stay in your car!!
I was in to have undercoated done. They were great and very helpful.
Good customer service ????
I'm a returning Mr. Lube customer and I have been going to this location for a little while now. The staff are very helpful and informative, even when I ask a lot of seemingly simple questions. Not only that, the price is super great for my student budget and I'm in and out in less than 25 minutes which is great for my student time table. Would Recommend.
Mr Rob. Is very gentlemen and and professional. Guy helped me to restart my car coming in my home I really appreciate and. Absolutely I will turn all my oil change to Mr.lube.
Awesome! Fast! Great service everytime!! Guys are very friendly and helpful! Thanks so much
Not very happy at all. I went in tonight to get an oil change. When I arrived all the bats were full and there was one spot left outside the 3rd bay. I parked there and waited. As the supervisor cam out the other 2 bays emptied. But mine was still full. When he came to my window I asked if I should move to another bay as it looked like the truck I front of me was going to be a while. He said no I know you are next just stay here. So I did in the mean time the other bays outside filled up. I was not worried as I was next and he said iit was ok and he would keep track. Bay 1 looked like it was leaving and it did someone else came out and said once the guy who had left his car to go to the store moves you can roll into bay one. I confirmed that as soon as he moved his car I would be moving into bay one. They called the next car in bay on in and I was left outside even where I was next. I was not very happy as I had not a lot of time. I had to get to work this all happens around 4:30pm December 22. In the end I did have to leave I did go in just to let them know that I should have been next all they said was there supervisor wrote it down. Very unhappy Mr. Lube customer Natalie Wills
Div was fabulous . Always best smiles and service ..so trustworthy...
Absolute garbage. Been to this location twice and their Penhorn location twice. All I need are my winters put on and an alignment. Penhorn said they could do it, made me wait 1.5 hours and when I got in the shop, said sorry we can't. Then why the hell did you ask me to wait???! Halifax location said they don't have any room and can only do it in two weeks! Didn't book an appointment just told me to came back. Guess what, I came back and they said the same thing AGAIN!!! I understand that this is a very hectic, busy season for everyone but do treat your customers with some consideration. I've been to the Penhorn location for oil changes all the time, and they've never let me down until this happened.
Everyone was so kind and Tejas was very helpful and nice!! Excellent service !
Great people great service very helpful and informative recommended been a few times and will be back
Visited this location twice in November for tire changeover. There was a fairly long wait but that was due to their being a forecast for snow and a lot of last minute people looking for tire changeover (I'm clearly guilty of same!) great service and would definitely return
I had an oil change beginning of oct 2018. I then had a low windshield wiper solution alert go off a week later and I didn’t use it since summer. So they obviously didn’t top up the fluids as per what paid for. Fast forward another month or so later my mother gets her oil changed there. Apparently paid over 200 dollars (83 year old) and didn’t advise me she went. I never let her do this on her own due to these reasons. Turn out her truck makes an awful howling sound. Spend another few hundred to diagnose and turns out her power steering low. They suppose to check all levels of fluid and both times now got screwed. Never again will I trust this place. Done done. Going back to my langley place even though it’s 30 min drive away. POS don’t take advantage of seniors!!
Waited for 4 hours to get snow tires on . The guy that was to change my tires kept disappearing. Either they are very under staffed or very disorganized
Absolutely love dealing with the North Vancouver Mr. Lube. Yesterday, I had a flat tire on my Mercedes Benz G63. Took the tire in to have it repaired and was looked after by Apkar. What a great customer service and he genuinely took the time in explaining to me what needed to get done to properly have the tire fixed. Very professional and speedy repair. Will definitely refer my family and friends to this location.
Staff is very friendly and knowledgeable. They don't try and upsell you. Very trustworthy.
I like the fact that the young man Brendon commented on the fact that the services they provide are considered by the local dealerships as not a reason to void warranties (if we use MrLube instead of the dealerships). He was very safety aware, wanting my keys (Hybrid vehicle) so as not to have the engine start unexpectedly, etc. A very satisfying experience as in the past! Will look forward to my next service requirement!!
Wonderful service - right from the start, with being offered a coffee and a newspaper! Very helpful answering my questions and letting me know what they were doing! They even greased my door hinges, filled all my fluids and checked my tires! I will be back :-)
Honestly I dont get much work done on my car just the normal oil change and tire change when needed and have always just liked mr lube nice and convenient but not any more when I got my tires put on for this winter I was told my summer tires were completely worn and literally garbage ( I'm no expert so I never thought twice to question it ) so they threw them out for me but when they put on my winter tires they said the tread was at the bare minimum for legal and I wouldn't be allowed to use these tires for another season, that was a few months ago and I checked my tread today and seen they are perfectly fine great condition for tread actually its just annoying realizing you were lied to once and probably lied to every time you used their services definitely will not be returning wouldn't recommend anyone else goes here either if this is how they act.
Try to sell you things you do not need with scare tactics.
Excellent service, very professional!!
Very good service in and out quickly, staff excellent, polite and knowledgeable.
Typical
I had my oil changed at Mr Lube for the first time and it was so easy and convenient and everyone was so courteous, professional and friendly. At that time I noticed they also provided tire services so I just had my winter tires removed, its so nice to be able to stop by without an appointment and again everyone was so nice and professional, this Mr Lube location has just become my new go to place! I highly recommend Mr Lube on Regent St , you won't be disappointed. ( all from the comfort of my car )
Friendly staff good service
Fast and thorough with my oil change.
By far the best experience I have encountered when dealing with the automotive services. Friendly, cheerful and extremely informative. Would..and have recommended this particular location to friends and family.
Terrible service, unfriendly, trying to rip me off as much as possible. Would not recommend will not go back there
Fast and efficient service
Got a transmission fluid flush in Jan 2019. Went for an oil change at a different location in May 2019 and was informed that the fluid was dirty and had to be replaced once more.
Fast, efficient service. The service technician Ty was excellent - should be running the store. No nonsense and get the job done right attitude was much appreciated. This is the main reason why I keep coming back to Mr. Lube in the first place (though some location is better than others) Keep up the good work guys.
A+ oil change
Great service
My husband went to this location for a simple Oil Change. The technician said his rear brakes we rusted and need pads and rotars at a cost of $470.00 TO REPLACE. After getting a second opinion (thank god), they said his brakes were over 50% and fine. Then he went to speak to the manager he wasnt in. But he was quick to respond to the complaint which was good, but then to offer 25% off my next oil change. (approx. $14) LOL so cheap. I took time off work to go get my brakes inspected and wasted a half day of my time to learn this and they offer 14 bucks, I said thats a joke, then he offer $20 bucks.....these guys are brutal> I would just suggest....DO NOT GO...
Noticed oil leak from my car so took it to dealership and found out that my filter and oil plug were not tightened from Mr Lube, paid the bill at dealership went to Mr Lube to get reimbursed the 25 dollars it cost me to find out. The oil change was done 2 months ago so was told they would have to do an investigation- is this employee going to remember this? Probably not. So I asked for the 25 dollars as I had to take a cab to work, missed time at work to get this dealt with. I was told no they would send to me if if was approved. So I asked is 25 dollars was worth losing a customer over. Manger didn’t seem concerned and really didn’t care. You have
Great customer service, staff very friendly and care about what your vehicle needs.
Service was very thorough
Quick, pleasant resonably priced
I go there often with the work vehicle. I'm mechanically inclined and the guys are knowledgeable. Yes they will try to sell other services, if you don't want the service just say no. They wont force it upon you. You want your water pump to fail because your too cheap to replace the antifreeze, thats your problem. Dont change the transmission fluid? Sure transmission MIGHT last, it might not lol. Keep track of all the service you do on your vehicle and you won't have issues. If you cheap out, in the long run it will cost you more for the repairs. I did everything on my truck, and it cost ~500$. But it's a piece of mind.
Thanks again crew
Alex and Dominic were extremely helpful and I will be recommending location to all my friends and associates. Service and hospitality were superior!
I needed oil change and brake service. I couldn’t afford it . I parked my car. I came in with my friends and asked them for price check. They gave me good price. Now I can drive . Thank you mr.lube for being affordable
Excellent service I am happy with my oil change and free car wash plus free vacuum. I can't afford dealership .
for a flat tire changed. everything seemed fine but then I noticed a few days later thar my rim was terribly scratched. noticiably scratched. Don't recommend.
Forgot to put back right side front and rear tire valve caps But over the long term not bad place will still continue to go
Great, friendly and fast service. Very impressed!
Bawa was very helpful in helping me repair my flat tire and oil change. I would highly recommend this location to anyone. I was planning to go to Canadian Tire and remembered the Mr. Lube was right around the corner from my home which was more convenient to drive less with my spare tire.
I came to this Mr. Lube and got amazing service. Not only did Gurwinder do a great job on my car, he was very friendly and explained everything in detail. I will be coming back again whenever I need servicing.
Full of scam! First thing they will do figuring out some unnecessary problems of your car if you are not expert on car then they will keep adding heavy bills on their services ! And recently they advertise on Facebook $20 virtual car for engine oil change on September but they never provide anything like that .
I litteraly caught these guys pouring a used jug of oil into my car. I stoped them and had them compare it to new oil, it was clearly used. They apologized once caught, got a new jug off the shelf and redid the fill. Very expensive and scamy. No faith in these guys and would never recommend anyone ever go here for anything.
Wonderful service and very friendly
Untruthful. Cost me 200$ for undercoat with two years warranty. End up with scam. untruthful staff. They did not agree to fix undercoat after a years. I could undercoat my car for 4 times in Walmart with that money. Just did it because of warranty and end up with dishonest staff. I stop going there after this. They always try to sale you staff that you do not need it.
Quick & efficient service. I always have the peace of mind that when I take my car to this location, it will get the best treatment.
Friendly staff
This is the 2nd and last time were coming here. Selling us stuff we don't need and telling us it's a must of the vehicle will have permanent damage, it only has 45,000k on it. Also over heard the other staff saying that one of the employees was driving a customers vehicle without a driver's license, there he goes again and laughing?
Babar did a great job in checking my car for what was needed and what i need to be educated about for the future of my car. Thanks !
Josh the manager is always a pleasure! Incredibly friendly, always smiling and has a great attitude. Will continue to come back here to support him and this business. Thanks Josh!
Awful. Kept me waiting for 90 minutes after telling me it would be 20-30. I left
Had a wonderful experience with the team at this this location! Fast, friendly and helpful!
We took in our car because it was overheating and due for an oil change. They did the oil change and told us our fluids were fine but our transmission fluid was black. They wanted to charge us close to $200 extra for random repairs we didn't ask for. I took it to a mechanic the next day, not only was our transmission fluid fine but Mr. Lube failed to mention that our radiator was totally busted! My mechanic said it looked like crescent moon and there was no way they could have missed it if they had done a proper check. I'm very disappointed in my overall experience at Mr.Lube would not recommend going here.
Awesome customer service, efficient staff!
Fast. Friendly
Singh was of a big help thanks big man
Nice and great service
Absolutely pleasant experience! I went driving around to 3 tire shops who would not make time to fix my leaking tire without making an appointment or leaving my car for hours. Unfortunately for them I found Mr Lube. I was greeted with friendly service and they made time for me right away. I soon found out the tire is not salvageable due to the leak being too close to the sidewall. They quickly assessed the situation and came back with my options for purchase. I then phoned a competitor right there and Mr Lube quickly matched the price. Although I'm out of pocket money I wasn't expecting to spend, I'm not one to go cheap on brakes or tires so I feel just fine. I was thoroughly impressed with the level of service. It's quite apparent the folks who work there choose to be there. Very kind and efficient folks. Thanks guys! Brian
Tejas did a great job! Thanks so much guys :)
Excellent service and staff! Gurman Apkar was very professional, quick and helpful. Definitely, will visit this place again.
Great service and staff are super friendly! I don't even have to get out of my car and they offer refreshments with a paper????
I love this location because I like that service
Went in on my lunch today and got an oil change and had kyle check my transmission oil. Great service, was very thorough and was done in a timely manner. Prices are also great here compared to other places, highly recommend.
I appreciate the work done by technicians.They exactly know what they are doing.Knowledgeable staff.Thanks
Great customer service.The staff was really friendly and helpful.
The staff at Mr. Lube Waterloo are finally giving me back some faith in the quick change oil industry! Twice now i have gone in to get an oil change (when my cars oil life gauge tells me to), and after checking my oil the friendly staff let me know that the oil is still great and doesn't need changing at all! They top up the necessary fluids and send me on my way free of charge. I cannot tell you how refreshing it is to be treated with kindness and integrity as opposed to being sold something i don't need simply because they think i don't know any better. If you need an oil change in Waterloo, GO HERE!!!
I had a flat tire at Kal Tire and they wouldn't help me. I went next door to Mr. Lube and Lunald (the Manager) was so helpful. He came next door and put on my spare tire for me so I could drive over to their shop. Excellent customer service, I can't thank him enough for getting me back on the road when no one else was willing to help.
Driving home my engine did not sound right, when I opened the hood the airfilter cover was hanging not replaced, I had told them not to check this, they decided to with terrible results....
Very poor customer service. Very rude manager. Watch for the scams! I called them to ask for the price of balancing my tires and they quoted me a price. Once I made the trip and got there they asked for double what they had quoted me on the phone. When I brought this to the manager he was extremely rude and told me to get out! I cannot believe how these guys do business.
Amazing service. Not only went extra mile but went extra miles. Took my daughter's van in with a flat tire. Craig Betz and his amazing team went above and beyond to get the best tire, price, service. I was very impressed and grateful. All done in a very short time. 5 star service!!
Had a great experience
I had TWO bad experiences at this Mr. Lube. Why I came back a second time beats me but I did. The first time I got my oil changed the tech tried to tell me there was something wrong with my battery which was total BS and tried to explain the problem to me saying it was a bit complicated especially for a woman. I wanted to slap him I was so appalled. The second time was a complete disaster as the staff tried again to aggressively sell me a new battery and saying that if I didn't get a new one my alternator wouldn't last more than a month. That was in December. It is now June and my car is running without a problem. The tech helping me also told me that if I reviewed him on their Mr. Lube website he would get a bonus whether the review was good or bad. That is pathetic.
At a time that customer service plays second fiddle it's nice to see that is not the thing with Mr lube on Douglas st. Fast friendly and good work. You don't get charged for things that other companies would. It's so refreshing to see places like this still exist. I will continue to go here for my car maintenance.
The customer service is exceptional they do a really great job.
These guys totally understand the meaning of customer service! Total professionals! We operate a transportation company here in Victoria and have a fleet of 15 vehicles. We use these guys all the time. There standard has never dropped. Enjoys your coffee and paper!
Great customer service on time and polite. Thank you Apkar see you again. Thanks
DO. NOT. GET. WORK. DONE. HERE. I went in for an oil change and a tire swap(on rims) - 3 hour wait in line with no communication. - 2 hours in the bay. - Didn't do half of the usual services they provide. - Had to go back because of low tire pressure. - Woke up to 2 flat tires and had to go back. - They offered to look at it for another 50$ charge. - When asked if I had to wait as long as the day before, I was told "it is what it is". - I also had to reset my oil light again without their help.
All the staff here go above and beyond. Only place I get my oil changes. Bunch of beauty's working here. Highly recommended
STAY AWAY. My daughter took our Chevy Cruze for a simple oil change. They tried to up sell for numerous items not needed. She was told the transmission fluid required changing at 72,000 km, which it had just passed. However, the owner's manual shows it is not required until 156,000 Kms. She was told the oil was low prior to the change and the car was burning oil and sludge needed to be dealt with. I had checked the oil the day before and it was just a hair under the full mark. The quotation was approaching $500 when all the car required was a simple oil change - what a scam!! The technician gave up when she stated this would need to be discussed with her father before anything other than the oil change would be agreed to. No wonder the automotive industry has such a poor reputation.
Great service! We stopped in and were helped very quickly. Brice was really helpful and knowledgeable. We are on a 6 month road trip so our car needed so love that Mr. Lube provided. They staff was friendly and courteous.
Soo It was my first time at mrlube I really liked the Service I got my oil change as well as undercoating done on my car the price are fair here as well as the thing they use for undercoating has good fragrance
Very knowledgeable and kind. Sharma presented me with my options, but wasn’t too pushy. They provided additional services such as cleaning my windshield and lubricating my doors. Great experience, will return!
They lied to me about my transmission fluid being old when it was as good as new.
Brought a working vehicle into Mr Lube. Not this location but same ownership so be aware. The Cambridge location got greedy and did a coolant flush on a system that is never supposed to be flushed (found out after). During this process they injected air into my coolant system causing major problems with my vehicle. Heat stopped on driver side, but had heat from passenger and rear (three separate climate controls). This isn't a normal coolant system and beyond their capability but they proceeded anyways. In the end I have 2400 repair / rental Bill that is directly due to the poor service on my vehicle. Should have given me lipstick and other lube before they bent me over! Did not stand up to the damage they caused. DO NOT GO HERE!
Yesterday we went to Mr Lube in White Rock. We changed tires and they gave us an excellent service. Also Darly is so kind. Good place!!
Great service really nice people working there
Best store and good service and guidance provide by jaspreet
Went for a fuel system clean and they where busy tire change season so there was a wait but everyone on floor would come out and check and communicate with you. Great customer service and the manager on she handled and helped out . I watched her show the person that was working on my truck what to do cause he was unsure and she walked him through it and checked on him throughout the process. Great job all that where working and Team work. Thank you
I got my oil changed a couple days ago and that was fine but then I saw the bill I paid 65 for all the services wich included windchill fluid that was around 2$ and the guy said it was topped off. The next day i had no fluid in my car had to stop on the side of the road because i couldn't see anything now i had to pay for fluid at the gas station and was very inconvenient. dont charge on the bill and say you did it if you didnt very disappointed.
Speedy service
Fast service and very knowledgeable staff especially Ray. Great service, highly recommended!
The guys here went above and beyond for me, they fixed my windshield washer hose at no charge,so we could see on a sloppy slushy day- My babies and me thank them for their care! Quick, Friendly, and fair transparent prices!
Awesome and friendly staff. Very reliable service. They recommend genuinely what you need for the maintenance. Absolutely recommended.
Oil change was fine - prices are comparable - the "upper staff" a little slack. I was asked if I thought that I needed my lights/signals checked - I told her that if she is supposed to do it, then she should. Also, battery was never checked as she couldn't figure it out - washer fluids were not topped up - I filled after I left- and she had to leave half way through the change - to "fix her hair". IF I go back, I'll be picking a lane that she isn't running the customer service portion.
Great service. Very nice people!
Customer service is great, always quick and friendly.
I had good service at this location. The guys were all great and worked really hard to ge me in and out.
Professional, friendly, and quite prompt. A synthetic oil change, plus a air filter. You can see what they do to your car, which a huge bonus compared to most place. Went through all the basics, brake check, transmission fluid check etc, for a quite good value.
Great place, staff but, a mortgage lol
Really good service thanks
TERRIBLE SERVICE. Swindled my husband over $200 and destroyed our car. "fixed" the radiator by replacing it, but not reattaching a hose, causing it to fill with air. Now the fan may not work. And when we asked for a refund, we were told we'd need to take it to another mechanic to have a second opinion... that it may have a problem. Yeah, I'd say when a car overheats in less than 10 minutes I'd say there is a problem!
Thank you Mr.Lube South Surrey! I had a great experience here. Alex was very knowledgeable and helpful. Everyone there was very friendly and I was very pleased when the were able to help me with such short notice and they got the job done quick. Thank you again, I will definitely be back !
Oil change great service
I don't normally leave reviews and I believe this is my first one... I was offered great service and it was affordable! in and out in 15 mins! The car was is a great touch too!
Simran did a great job, he is very professional & knowledgeable. Thanks to him & Apkar!
The staff is so great & kind. They helped me when I was in problem. They provides with the best solution always at honest prices. I'm so glad for having them in PG. They deserves a 10 star rating. Above and beyond service. Highly recommended.
Bali was friendly, knowledgeable and professional.
Unprofessional and slow. I tried to go over my lunch break. There were only two cars in my line but it took the workers over an hour to service both. Worker made me switch my spot with another car because my line was moving faster. Sat in the heat with no a/c and not once did the workers offer any of their complimentary water. Ended up having to get out of line to go back to work without even getting an oil change.
Great customer service here by kartik. Thanks so much. I really recommend this place.
Efficient and honest
i went there for an oil change and got more than i asked for ! micky did a phenomenal, outstanding service ! the company is very lucky to have him in their team. He offered me everything , felt like a five star - royalty oil change place. definitely recommend him to everyone. ! keep it up micky !
awesome service ????
Veery honest and fair service will be back thank you
Service was fine but they left oily finger prints all over the front of my white car. A once over could have left a much more professional finish.
very very bad service I’ve done my oil change Cost me 100$ they’re don’t change the oil filter and they told me the engine air filter and the AC filter need to change I change them a month bye dealer the only thing they care about them is your money believe me guys your vehicle deserve better then this place
After revisiting with a previous issue, the guys there were quick to address and fix it at no cost to me. I do appreciate positive attitude and friendliness.
They damaged my wheel and wheel lock nuts and gave up replacing my tires. They also lost the wheel center cap. I had to go to another shop and spend a full day to take out the damaged nuts. Additionally, their work is very rough when changing the oil fileter. Not worth visiting.
Very friendly, fast and curtious service, I would recommend them.any time.
Amazing job by these mechanic..Had my brakes change recently…These guys are super friendly with no exception in their profession…Now I can feel more safe in my car ..Thank you guys ????
Sukh provided great fast service.
Went to the mr.lube our in Dartmouth and for 75$ they treat ya like gold and get the job done, everybody is awesome to get alone with
Quick fast
I am from out of town visiting my father. My car failed to start 3 times at different places throughout the morning and I had to get my father’s neighbour to come and jumpstart my car each time. I was frustrated and worried but this …
Great service ,very fast so much easier then doing it yourself! Always going to us Mr.Lube
Thanks Mr. Lube! For costing my family 20,000 dollars for putting the wrong oil in a Diesel engine! And denying the fact that you did anything wrong when we went to a reputable dealership to get a diagnostic and the results were catastrophic damage caused by the wrong engine oil and that it would cost upwards of 20 grand to fix it. I must say thanks once again!
Sukh is excellent & very helpful. Always there to offer good advice & friendly service
I have visited many stores . But got fully satisfied here .
Slowest oil changes. People don’t go to drive thru oil change places for a 40 minute oil change. Sat waiting while cars were not moving through for more than 30 minutes at a time. I, as well as others, finally left but not before wasting a huge of my time. I could understand if there were long lines but it was simply a lack of speed. Drove a few blocks to minit lube. Was in right away and out in 15 minutes. They’ll have my business from here in out. Work in your speed and customer service!
Good service
Excellent service provided by technicians
Good service as usual. A must stop for oil change and more. .
Never going there again. Alex was the name of the service manager. My car is driven 94K kms and I went in for an oil change only. Alex volunteered to get my transmission fluid checked and have me compare the existing transmission fluid vs brand new. Initially offered (unsolicited) with $365 (plus tax) and within the skip of a heart beat reduced to $235 (plus tax) after first refusal. After a stern refusal while the oil change was still happening, he comes back to tell me that he has written a note on his system that next time I come, I should not be given a deal on transmission fluid. It felt as if I was being threatened to get my transmission fluid changed ELSE... no discounts on Mr. Lube. Secondly, I refused to provide my email address to the person who was invoicing me as I wanted to avoid receiving any unwanted emails. I was told that due to COVID they are emailing invoices instead of printing physical copies (which made sense). Less than 2 mins after providing my email address, I was given a physical invoice and receipt. Totally unprofessional - I am not sure how these guys have 4 stars on google
(Translated) The service over the phone is disappointing. (Original) La prestation au téléphone est décevante.
Excellent service . Happy at this place was very good . One stop and getting things done quick . Professional
I have always received excellent service at Mr Lube and Babar has always provided the right advice
First class service. Friendly staff and very professional!
Joe was a fantastic Tech... performed outstanding service and answered additional questions. Will be back and highly recomended
Very good experience at this location. They are quick and very informative. I will be coming back here in the future.
Really helpful and great service!
Excellent service. Professional and quick, the technicians care about their customers.
Pritul Patel was very friendly and accommodating. He made sure I was well taken care of. I will be coming back!
Assisted me even though I arrived ten minutes after closing time! Repeat customer, and service has been stellar every time.
I would of given zero if I could of. I took my car in for a soft transmission flush. They had ended up over filling my transmission so I took it back in to get a small amount of fluid drained. They had ended up draining my engine oil instead of my transmission fluid and they never noticed. After my vehicle had been running for around 30 minutes I had checked the transmission fluid to make sure it was at the proper level and it was not. It was well over the safe mark. At that point I had asked the person below what plug they had pulled, they pointed to the engine oil plug not the transmission. So now my engine has been deprived of oil for a long period of time and is now knocking. They are giving me the run around trying to get it fixed when two mechanics have said that there is an issue from being oil deprived. I have had to get the Better Business Bureau involved as well as lawyers to try and get this resolved. I will never take any vehicles back to them again. What a joke this company is.
Fast and friendly service! Definitely suggest this spot for a quick oil change. Miles was helpful and personable.
I am new to canada and just bought new car and visited for an oil change, Sanchit greet me very well and offers me a coffee. The service advisor karan also did a great job on my car. I will come back for next services. Thanks guys appreciate you.
Best service provided by bhupinder and team . I want to give 10 stars but no option for it
Fast
I got a new vehicle. Took them quite a while to get the new vehicle registered. Service was okay. Not as good as some visits.
First visit for oil change. Excellent experience. Prabhpreet Singh Provided very nice customer service. He did really a great job in short time. He check everything of my car like all filters, air pressure in tires and washer fluid very well. Surely visit again for next oil change.
Friendly, fast, excellent service and reasonable pricing.
Awesome customer service! As soon as I pulled in I was offered newspapers and coffee (I took both) I got an oil change, then they ran several tests, figured out why my truck was running poorly, told me what part to get from Lordco and then installed it for me. I was VERY impressed with the level of customer service.
Went to Mr. Lube yesterday. Though the car said I needed new oil, the guys in the shop (Chad, Josh, and Mark) said that I could get another 2,000km out of the existing oil so it didn't need to be changed yet. I appreciated there helpfulness as well as their honesty. Further, I got new wiper blades and they replaced them in about 1.5 minutes. I like this shop quite a bit. Highly recommend it!
Very rude and condescending workers. Will never be going back here again.
Great service,friendly staff, up front pricing will be back. Thanks
I usually visit a Mr. Lube at another location and always have quick, friendly and knowledgeable service. As I am not in my usual area and cannot make it to my regular location, I called this Mr. Lube to ask for pricing to put on 4 winter tires already on rims... 3 times in a row, someone picked up the phone then hung it up. When someone finally spoke to me on the 4th call, I explained that I was hung up on 3 times. Their reply was "well we are busy". When I explained I just need to know the price of switching the van tires (already on rims), they said we do not do vans, only cars. I asked why as this made no sense and was given the reply that their hoist is only for cars. I frequently see the employees at my regular location working on van's and trucks with a hand jack in the parking lot as that location does not have a hoist, and asked why someone could not use a jack to put on 4 tires. Again the reply was out hoist does fit vans. To be honest, I don't even know if the person knew what a hand jack is. I will never be going to this location and will ensure that people I know are aware of this experience.
I am writing this review just because of Mr. Sarabjeet (the supervisor). It's been my 2nd service in this location and Mr.Sarabjeet has been a delight. Great customer service delivered and best service given from his side. I have no doubts in my mind for recommending anyone for their car service in this location from Mr.Sarabjeet. Looking forward for my 3rd service and Mr Sarabjeet to take care for it. Big thanks to Mr. Sarabjeet.
Mr mitulbhai did perfect job for my car
My oil change was done in 10 minutes, great service provided. It was a really hot day they gave us me a cold drink, made sure I was explained everything they did at a great price. Highly recommend you go there thanks to the Manager Rajan and staff.
Thanks, Div, keep up the great work!
Friendly service a bit on the pricey side though
Great friendly service.
Excellent customer service. Fast and friendly.
Really Good Experience I reccomend people to go check it out.
I've always had a great experience at this Mr. Lube Location. They are friendly, helpful, and always willing to help out. I had Rylan, and he was friendly, knowledgeable, and easy to talk too. He informed me of some maintenance options for my car, but was not pushy, just helpful. I fully recommend this location.
They charged me for a service that was not due to be done at this time
Sharma and Happy were professional and efficient.
Went for an oil change, very friendly staff and service. Definitely would go back again.
We brought our 2012 Acura TL with 59k km’s in for a quick oil change to Mr Lube on October 27th. We have always serviced our vehicle at the Acura dealership, however being short on time we decided to have our oil change done at Mr Lube. We came on the ferry from the Sunshine Coast and went directly to their North Van location and got in right away. We explained that we were in a hurry and that we service our vehicle at the dealership and to please just change the oil and filter. They asked to check and do a few things during the service but we politely said no. After paying, the service person said he reset the % of oil life reading, which he didn’t do (remained at 15%). Secondly, and more importantly, when we tried to start our vehicle all the dash lights flashed and the car was completely dead with no engine turn over. While this was happening the serviceman was already starting to disassemble and remove the plastic engine cover stating our battery probably needs to be replaced. By this point I was highly suspicious and I got out of our car and explained that we just got there from horseshoe bay ferry terminal and had no prior battery issues. I asked what they and they said nothing and proceeded to hook up tester equipment and advised that our battery was completely dead and that we needed a new one. I said to the now three servicemen standing in front of our car that something sketchy was going on and asked to please boost my battery so I could go to the dealership for a second opinion. Thankfully they did boost my battery and we did go to Open Road Acura where met a salesperson named Jeff. Jeff was kind enough to reset our oil life reading and after waiting for a while the car started with no issue and continues to do so. I’m not saying we were getting scammed at Mr Lube but I am saying it sure felt like it. The battery has been fine ever since going there for service. I consider myself lucky to get out of there with no issues or up charges and consider this a lesson. I will never take our business Mr Lube again nor would we recommend anyone else take their business there.
Super aggressive sellers and expensive. It is impossible to go there with our being told I need more than just an oil change. I will never go back again
Good friendly environment, good service, and on time!
Went in once for an oil change here only and the guy attempted to sell me everything else and then some that "needed to be changed" First he try's to sell me an Air Filter pad for $179.99 then after I kept saying no he then lowers the price $100 and I still said no. Be aware PREDATORY PRACTICE
Incredible service AAA !!!
UPDATE - your response does not hold up. What your tech did was fraud. He went behind the car and brought back a cloth and shows me black oil that he said came from my car. He told me this was very dangerous and that I might not make it home and was going to damage my car if I didn't change it right then. It was a complete scare tactic. I refused numerous times and he told me I might not make it home!! He frightened my child who thought the car was going break down. You tech wouldn't stop even though I kept refusing the service. This had nothing to do with repair schedule. I was concerned and that's when I had my father in law take a look who is a master mechanic. I didn't drive it for 3 days b/c of what your tech said. My father in law said that my transmission fluid was completely normal and in no way did it need to be changed. He said that it was actually good for at least another 30,000 more km. He said that the tech and station should be reported. This is not OK and fraud. It was extremely upsetting and I would never use Mr. Lube. Wish I could give 0 stars. BEWARE - I was told that I needed some additional repair that was urgent. Declined. Was pressured and I still declined. Went to my father in law who is a retired master mechanic. He checked and told me I'm good for another 30,000 km at least and that there was no need to recommend this service. Would not recommend. Stop using scare tactics to mislead customers. I will never be a Mr. Lube customer ever again.
Not happy.full service not included when asked for oil change.lights weren't checked.hinges weren't lubricated...but checked as being done.no tire pressure checked.but marked as being done.Will not return.
Awesome crew! See you in may!
Awesome Service!! Even on the phone!
$70. for $30. Oil change is double for nothing
I had very bad experiences at this Mr. Lube. I got my Engine Oil Changed the tech tried to tell me there was something wrong with my battery which was total BS and tried to explain the problem to me saying it was a bit complicated …
The guys there are attentive, honest ( to me at least but I know my way around a vehicle) I am a returning customer
Always get my oil done there warranty approved no dealership bs and quick
This place is awesome, purely bodacious I do declare. We were helped by a Mr. JT, who was an absolute beast, so helpful and friendly. I would recommend this location to my mom, my grandma, and every single person ever. Thanks guys!
Friendly staff, great service.
These guys convinced me do a transmission service, and my transmission blew up on the way home. After wasting several hours of my time and a $189 tow bill, they said it was just a coincidence, and wouldn't even refund the $185 for their "service".
We were on a long drive from Fort st john to prince george about 160 km north of PG our car began to shake violently and we heard a consistent thumping coming from the front wheel we called several places that provided little help, finally reached out to Carl at Mr. Lube who stayed on the phone and helped explain the possible issues. His concern regarding our predicament was comforting. After arriving at his shop he took the time to explain what the problem was how he was going to fix it and then proceeded to provide some of the best most professional service I have ever experienced. His attention to detail, passion , professionalism and knowledge made for a great experience. I have never used Mr. Lube's services before but after our experience at Carl's shop Mr. Lube has gained a customer for life.
Well I was just there,people working don't seem to do a first come first serve basis...staff working knew I was next in line and let others ahead of me. I won't use this location again not even for free.thing is you already lost me as a customer and I found a place a of blocks away with better service and better staff and cost me half the price. I honestly hope your other customers decide to hut up the 1300 block of Marine drive as the company there is way better service and that's that.btw your staff did not grab my plate number
Wonderful service by Guru. He sanitize all the doors and touch points. Very safe location for service in this covid time. Highly recommend. I will definitely come back
Stone chip repair is excellent
Employee suggested our cabin filter be changed to which we agreed.......fast forward to this date.....having service done elsewhere and it was found that cabin filter had been improperly installed and the housing had been broken with housing door missing......Shoddy unprofessional dishonest work.....never would use this company again
I went in to Mr. Lube for a full service. TJ, technician working on my car was extremely informative, professional, patient and great overall. He explained everything he did. I was in and out under an hour. Exceptional customer service and experience. I would highly recommend to all.
I always come to this Mr Lube now! The staff is always so so welcoming and friendly, they’re not pushy, service is always so quick and straightforward and they’re very transparent; they show you everything they do and use. I tried going to a different place recently because I was out of town and I regretted it, this is my go-to place.
Fantastic customer service! Nick was knowledgeable and efficient...Highly recommended!
I went in Saturday night to get my headlight replaced and the man who helped me went above and beyond. I wish I could remember his name but I am so thankful for all that he did! Exceptional customer service and highly recommend.
My go to place when In Red Deer. Always great service
Went today to have my winter tires put on at 5 pm, was told they aren’t doing tires right now and come back tomorrow... with 0 explanation... I could also see people getting tires put on in the shop.
Staff was awesome and so friendly and professional. Explained everything they were doing. Didn’t skip any steps. Offered my daughter and I beverages while we waited and provided a dog treat for my dog. It was a bit of a wait on a Wednesday at 4pm but worth it for the polite, welcoming service.
Great team work. Plus someday win. Tickets lol
Great service
Quick and friendly service
I had my tyre and oil change. Bhupinder did great job. All guys are perfect at customer service.
Great service
Was a short wait staff very knowledgeable and did not try to upsell me which was a nice change
I received excellent professional care, I was able to get an oil change, new air filter, oil filter. Then they also rotated my tires. I thought that the cost was reasonable.
(Translated) Manthan good job manthan (Original) Manthan good job manthan
Very friendly. Efficient and guys are great
We had a broken windshield wiper, so glad they were open in Boxing Day! We got there, and were treated so well. Kamal helped us -very personable and friendly, and quick. Apkar also get us in quickly. Really appreciated it! Will be back for sure.
Fast and professional service. Their associates are also nice people.
Excellent service from Apkar! We got nails on a tire, he solved the problem brilliantly. He did a great job, very professional, amazing service, and very friendly. We really appreciate him and the team We highly recommend Apkar and this store They are the best in town
Raj, Kamal and Akbar were awesome today! I had a flat recently and was driving on one summer tire for a few days. They swapped in my repaired winter tire for FREE!!! I highly recommend them for their cheerful and generous attitude, along with speedy service!
Great service, good value.
Awesome service. Very knowledgeable and not pushy/aggressive. Thank you
Third time in mr lube i feel like iam getting my work done at home these guys are that friendely and knowledgeable
I got oil change from mr lube and the service was awesome.
Good service
Great service as always. Quick and dependable.
3 hours to get a tire patched.
Thank you mr lube for the great service and friendly environment.
Quick service.. No waiting.. Been here multiple times.. Knowledgeable staff
Babar was fantastic once again...excellent service all around!!!
Dropped in to Mr. Lube at 1790 Marine Drive. Zodiac asked what I needed, and I said, "Windshield wipers please," and he said, "That's all?" I said, "Yes, it's my son's car, I just borrowed it, and this is a safety issue. I don't want him driving with wipers like this." (One of them was rusted on, so it took him a while.) So he finishes and I say, "What do I owe you?" He says, "Nothing." I said "Really? You sure?" He was sure. So I told him I'd be sure to come back and I asked what their car washes cost? So he tells me that if I want to try it out, I can have a car wash for free too! I drive over to the car wash, and see him running across the lot after me, so I roll down the window and he tells me to open the trunk because my rear brake light is out and he is going to replace it!? He replaces the light and even helps the car wash guy to power wash my wheels. When I'm all done, I say "This is awfully nice of you, but why are you doing this?" And what does he say? ... "I've got a mother, too."
I pulled up without an appointment and sure enough, they were ready for me! This was my first oil change (in too long) and Brett helped guide me through all the questions I had. They thoroughly checked my car and I could see on screen everything they were checking. Though I came in for an oil change, they also suggested that I replace my Fuel filter, and Josh (who I recognized from my high school years) even took the time to show me why it was important and what my filter looked like. For someone who knows little about the car I drive, this was above and beyond for me! They also informed me that I should look to replacing my front tires before winter, and filled up all my fluids. I was in and out in what couldn't have been more than a half an hour, they were incredibly fast, and they had communication methods that clearly worked very well. Having worked in fast paced environments myself, I can confidently say that whatever these guys are making for a wage, they deserve more. Thank you to the staff that helped me today!
Always great service! Staff are great too!
Good service fast and courteous.
Very great service. Went for tires change. Store manager guru very polite and knowledgeable guy.
Came in for an oil change; no appointment. The attendant I had was super helpful. Answered several questions I had that didn't necessarily pertain to the reason I came in. Wasn't too pushy either about "selling me" service I didn't need. Very pleased with the service and time it took. In and out very quick. Thank you!
I chose this location based on a coworkers recommendation. I went in for a basic oil change etc. The service was excellent and everything was communicated very clearly. I will definitely recommend this business to anyone who asks!
This is a good location with great people. I take my vehicles in here - they just get the job done and don’t try to nickel-and-dime you.
These guys are great. Always go here for my oil changes. Quick, thorough, and friendly. Prices are better than a lot of the other quick oil change places as well. They are saved in my favourites for when my van needs serviced for sure.
I took my car there found out months later they put a motorcycle filter on my lancer. Like how do you screw that up
Awesome experience. Guys are so helpful and nice and they tell you honestly about your car. Awesome deals too. Thank you.
Go see James and his team for the best service in the country
Good service
June 26 2020 marked my first visit to Mr. Lube, although I have faced a small issue with the service performed on my truck the shop deserves more than 5 stars for one simple reason, I have never fully comprehended what customer service means until I met with Mr. Lube, the owner personally made time for me within 3 hours of me going back to them and had his experienced mechanic jason inspect the issue to confirm it, the issue that has a 1 in a million occurence rate so dont worry you probably wont face it, but I was extremely impressed in the effort placed to make it right. This shop definitely stands by their products amd more importantly cares about their customer's satisfaction, they made sure that I would leave their shop happy, and want to earn any business or customer no matter how small, whether you have 1 car or a fleet of vehicles you will get the same excellent treatment. I can simply say that no words can explain the customer service that they offer as no matter what I say I would never be able to do them justice in that sense. In addition to the excellent customer service they offer, their employees educate you on how vehicle lubricants work and how important it is, as someone with a small mechanical background I was impressed with that as I haven't seen that anywhere in the world except at Mr. Lube. Furthermore if they notice something else wrong with the vehicle they would inform you so that you can have a safe vehicle. Overall I was extremely satisfied with their customer service, and would definitely give them another chance and perform future work on my vehicles there in the future, they definitely earned my trust back after the excellent and friendly customer service I have received.
Babar was super helpful checked over the whole car and found some things I had overlooked
Amazing experience, great service, proffesional staff, very customer friendly. Big recommendations!
A place that you can trust. Store manager is professional and always takes care of my automotive needs.
The staff are very knowledgeable and quick to do their job.
I came into to see where in my power steering was leaking from, I had Gabe, Patel and Dalton helping. Dalton was very kind and helpful. Gabe and Patel made me feel very uncomfortable by standing there and whispering to each other while making glances at me. Making me feel like they where judging me about now knowing how to figure I out on my own.
My Check engine light was on and the bmw dealer wanted to charge me $150 to diagnose the problem. I declined and went Mr Lube and they did not charge me. Gary took the time to explain to me the codes he found and guided me in the right direction for repairs. Will be coming here in the future. Keep up the good work!!!
Great group, awesome service
Friendly, knowledgable staff and fast service.
Mathew is a nice guy that helped us and gave us all the information we needed.
Great customer service
I came for oil change, I got good service from Apkar, who work there, He is professional, Best, Fast
Mr. Lube management staff were very unprofessional and have no concept of customer satisfaction/service. Even so w/ their lack of mechanics knowledge and quality of work too. They say the apple doesn't fall far from the tree. Very true in their system bad management= bad employees. I had an issue w/ 2 tires they ruined 1 front and 1 rear for which I know I didn't do the damage myself as I had my wife's tires replaced off the rim at this location ever since we had the car. They have the equipment to remove rim from tire but they sure don't know how to use it. I was looking for compensation on two tires as I had no choice but to buy a brand new set of tires. Not only did I ask for a manager and left messages for Joe Price for a callback, I never recvd a callback at all from him. There "so called" tire expert Brian didn't want to admit Mr. Lube was responsible for damaging the tire as it was only removed off tire over there they put the blame on me saying quote "suspicious". If you have winter tires on rim or off I highly DON'T recommend you go to there. I wouldn't even get an oil change by them anymore!!! I give it zero out of five but to post this msg I had to give them a rank so graciously I gave them a 1 but truly zero/5 don't go there
Excellent service, fast and easy with Sharma and Happy.
Great service...thank you Harout
Great service.
Yesterday, I visited at this location for oil change. Karan was did a great job. He was very friendly and nice by nature. He talk very politely. I recommend this location for all of us. Thanks
Been going to Mr. Lube awhile now. Good service, fast and professional.
excellent service, best staff. 10/10 :)
Excellent and quick service by sukh.
Kartik is awesome Technican????
Good quick service! Takes a load off my shoulders, thatci don't have to change my oil myself.
I came here for oil change , I met here Div. He is very professional, very good customer service and really recommended everyone to visit this location.
I got an oil change January 31st and the people were friendly but the work was very sloppy leaking oil and I took it to another shop to get fixed right I do not recommend this place Mani the upper Technician spilled about a quart of oil on the top of my engine
Amazing customer service, I was in an out in no time! Super friendly and helpful staff, this is my new go to shop.
Good service
Babra took care of everything that needed to be done for my car. Very friendly and knowledgeable.
My girlfriend took her car in to these guys, they gouged her for 700$. they changed the trans oil without replacing the filter, and told her that her car doesn't have a trans filter.. they flushed her coolant that was changed last year. then they told her that her battery was dead and replaced it. After seeing the report I went in the next day to try and get a refund, and found out the battery they took out was still good. I only was able to get refunded for the battery, but when they tried to refund me they said there debit machines couldn't handle the transaction so they would take my information and do it later in the day.... i still haven't seen any money.
Was overdue for an oil change saw no wait from the highway so I stopped in. Evan (couldn’t been Devon, sorry) did a thorough job, very professional and I left feeling well taken care of 10/10, will be back.
happy is the best man, very good service from him. very good hospitality. highly recommend coming to this mr.lube location.
I understand fancy pneumatic drills save time, which is the point of Mr. Lube. However, when using the pneumatic drills to put the cap/nut back on the oil pan, kindly use your hands/hand-tools to start it. That would have saved my oil pan that I had to get replaced after using Red Deer Mr. Lube. They also charged me $15 for a nut that they stripped with their power tools. Much safer to spend more at a dealership that does it right. Oh, also, kindly alert the person in the vehicle if you lost their windshield washer fluid cap.
Best experience I’ve had getting an oil change they were so friendly and went above and beyond I would definitely go back there again
Excellent service frim this location. Went in for a oil change and services were offered.i kindly declined. After reading these reviews fron previous people ut makes me laugh as all the customer have a choice of yes or no and yet they still complain after saying yes-. Keep up the good work and will for sure return
honestly I have seen better service at a brothel.
Best service in the town. Anytime of the day, they will provide best solution. Very helpful and kind people.
Shout out to Matt and Devant for a great customer experience!
I came to this location two days in a row. The first day was with my car I got friendly professional service and was very pleased. The second day I came with my wife’s car and also exceptional service. The exception on the second day was that I brought my young son with me. My son started getting a little bit uncomfortable with the wait and Bawa promptly brought over a couple of Mr Lube balloons for him. This kind of extra effort is exactly why I visit Mr Lube time and time again. I tryst them to do it right every time. All of the staff at this location have a very professional attitude and are very friendly. The leadership at this location is doing a fantastic job. 5 star service all the way.
Good service but long wait in line
Great fast warranty approved service. Now they do tires. Good location. Very thorough and friendly. Not pushy with services. Wide range of services that dealers charge three times more to do. Seasonal coupons.
Great customer service. Though they tell me that the Mobil 1 I used is rated by the oil manufacturer for 10000 kms, yet the rating is in miles. That said, my Durango can run upto 16000 kms on one oil change. I usually change my oil at 13-14k intervals, and have been doing so for over 25 years. So what I am saying here is that Mr. Lube should be honest about the specs of their product. Because doing an oil change 4 k in advance is a simply waste of money.
I wich services could be better
Two years ago was told differential and AWD transfer case oil was dirty and needed changing. This isn't even on my car's maintenance schedule - it's a lifetime fill. Was in again and same story - watch out for the upsell!
Amazing performances! Great staff, beautiful place!
When I was oil change in December, Baly was excellent, so I return an have again great service again Baly was there.see you again
Great place , hard working guys like Matt took care of my car, in and out quick, ask for Matt, patient guy can't believe all the stuff he has to put up with
I just would like to show appreciation for LJ who helped me with checking my tires and ensuring I knew all the basic information on how to keep them in the best condition possible. Very informative and kind. Also very attentive and such a good service at no charge!
Manpreet repaired my leaky valve for free! Quick and easy!
Good customer service. A good quick place to get your oil change done for your vehicle.
Great service by workers.
Amazing customer service and great staff with very good knowledge of what they are doing !!
Put in $120 premium oil without asking. Asked to fill my tires with air, lazy guy only did the left side (I guess he didn't realize my car tells me my tire pressure once I turn it on.) Tried to upsell me a bunch of services without telling me there would be extra cost. Had to say "only oil and lube" 6 times because they wouldn't stop trying to sell me stuff I don't need. Never going here again, nickel and dime you and try and scam you.
Good and fast and excellent customer service plus the reasonable price. All done but good store manager Mr. Raj and the store supervisor Mr. Apkar
Went to this place for oil change this morning, great services, have nothing to complain, highly recommended.
Good and quick service.
Matt is a Rockstar! Awesome guy, very professional and extremely courteous
Really nice service and a very helpful crew. They were So resourceful in attending to every detailed level of work for my visit.
Great service
Happy was VERY helpful!!
Had a great experience today! The whole team (especially Sid) was super nice and helpful! Thank you!
Great service. Technician Simran and his manager Bhupinder. Great team!
These guys always do such a great job with whatever we need! Super nice and informative!
I have brought my car in a few times to this location, great customer service and friendly staff.
Always professional always friendly I've been going for years
Really fast, friendly and knowledgeable staff.
Thank you Apkar! I appreciate you fixing my rad hose fast and efficiently. You know what your doing and that’s great. The way you get along with with fellow employees was also nice to see. You are now my go to guy for all these types of related things. Thank you again.
Excellent service. No appointment. I got in in about 10 minutes, had my flat tire fixed, balanced and mounted with everything back in place and back on the road in about 30 minutes.
This is the best oil change experience I ever had
Great service and friendly staff. Didn't push me for extra services but did give me options based on VIN number and owners manual which they found and showed me. Highly recommend!
Great service guys are really nice specially Mr Bhupinder the manager
Always nice and get the job done quick only place I go
Quick repair to a punctured tire at a reasonable cost.
They are very knowledgeable and explain everything to you.
Brought in my car to have an oil leak checked caused by my mechanic. They gave me an oil change free of charge which was greatly appreciated. Didnt take long either.
Sukh did a great job for me today.
Best service in oakville get my break service done and these guys are great
Went there yesterday, told them I feel the vibration when I driving my car. So they did tire balance, and change fluid. charge me $422.59. After all services, the vibration still there, nothing changed. So I wonder if the tire balance …
Best place best people... very helpful and honest thanks to Ronald for his excellent service.
Last month, we had a flat tire while driving, so we came to Mr. Lube for a check. The technicians were super nice and checked the tire right away. They did a very careful check for the bumps and leak, and said actually the tire is all good. The technician suggested us to keep on driving and can come back if anything happens. Then, they pumped the tire and did not charge us anything for the service. It was a chilly afternoon, but we felt so warm at the service station. We are so thankful to the supervising technician and other technicians for your in-time support! Highly recommend this place!
Very friendly knowledgeable and professional individuals who work here. I will always recommend this location to anyone and looking forward to continuing to service my vehicles here.
Baber took great care and was very informative.
Technician “Cody” was very personable. He replaced my cabin air filter. But managed to deform it and jam it against the fan for my climate control. Went back two hours later to have it re installed. Filter was badly deformed from initial install and again rubs on the fan. I can’t run my defrost and it is -30. Now back to have it looked at and sit in line for 30 minutes. Not impressed with the result. Davin however managed to fix the issue. Will likely find a new oil change provider. I don’t need to keep returning to get things done right.
I had to make an appointment for one minute later I did not have to exit my vehicle and they were very professional and thorough
Great service. The fuel filter and differential oil needed to be changed. I am glad that my van is ready to go.
Great service by Harry
Very friendly and knowledgeable staff. Fixed my flat tire and did an oil change at a very good price. They were fast and efficient. Highly recommended. Thanks guys I'll be back
Good service and helpful.
I Went to get an oil change at at 50K on Ford f150 4x4 and was told that according to the Ford maintenance guide for the vehicle there was a scheduled Front and Rear Diff fluid change and that if i had not already changed the fluids it would cause issues with damaging seals etc. So over $400 later was on my way . I was feeling uneasy about this so decided to call Ford to see how much they would charge for a similar service and they indicated that it would be a little more for the same service but usually done at 96K. . Feeling slighted I then queried back to Mr Lube regarding this and Gary (the store manager) clarified for me that it was 96K OR 4 years. In addition, he also offered me a store credit for future services. A prime example of good follow up and good service!
Quick easy access friendly staff but cheaper at small garages. Service you get from Mr lube makes the difference
Highly recommended spot. Staff members went above and beyond what was expected. Especially Matt. Thanks again.
If you drive a Volkswagen I don’t recommend you going there for a fast oil change save your money and take it to the dealership. They charged me 180 for synthetic oil and at the dealership cost 120. Never again
Great service and very friendly employees
Good service with Happy
Good. Fast.
Exceptional service by team at mr.lube and I was treated like I am in heaven. Best service I’ve got from any oil change place. Very very quick and reasonable service and manager was super friendly and highly trained. Other place took half an hour for changing cabin filter but those guys took it out in two minutes so they know what they’re doing with your car. Highly recommend.
Great staff, always polite, they make recommendations but don't push if you decline, fast service even if they are busy. Definitely recommend!
Before thinking to come here to get an oil change done, think twice! This is by the far the worst location I've ever witnessed. It is a bunch of kids who know nothing. Even better, their manager, doesn't care and is worse than the kids. They told me something in my vehicle needs to get changed, even though I got it changed it from my Honda dealership two weeks prior. These people know nothing, they just care about the money. DO NOT GO HERE. I DO NOT RECOMMEND. IF I COULD I WOULD GIVE ZERO STARS!!!!
Great customer service!
Kuldip and his friends are excellent will surely come back
Stopped by here in a slightly desperate need of some air in my tires. Evan was super helpful and went out of his way to help me out even though they were just closing. Fantastic service and it was done with courtesy, grace, and kindness. I will go here for all future oil and tire needs.
"I went in for a oil change and I got service from a guy named Jorge. He was very polite and gave me good service. He helped fixed some of my problems with my car and I really appreciated it. I will always be going here for my oil changes etc"
They put windshield fluid in during my oil change by “accident” and seized my engine AND damaged my breaks but won’t take responsibility for their actions. One of their employees also was flirting with me and made me uncomfortable in the process as to which they defended him for doing so.
These guys are so great and professionals. They always help beyond to help the customer. Especially Guri(supervisor) he always helps the customer w is the great service. Definitely will recommend this place and will come back.
Friendly bunch extremely helpful and professional. My go to place for my vehicle.
The staff was very polite the service was excellent and fast price is very reasonable
Always amazing service! Staff is super friendly and make sure all your questions are answered. I love the fact that they let you know what is going on with your car but aren't aggressive with the sale.
They are very helpful
I went in for a simple oil change and was offered a cabin filter change. Thinking it is a two second job and the part is under $20, I said yes. My mistake in not asking the cost. In the end it was 69.99. I’m not impressed and will not return to Mr Lube.
Customer service top notch
Scott gets it done!
Great work fast oil change good staff
Superviser Happy was great. I had a issue underneath my car after a snowstorm and he took me in right away and helped me out and fixed it. Great staff and they offer more then just oil. Thank you
Quick, polite service. Other services were suggested during an all over check but there was no pressure to buy. I did have a couple of filters changed and thought the price was high but it did save me a trip somewhere else. I had a coupon for free wiper blades that saved me over $50. I'll go again.
I get regular oil changes at Mr. Lube, and I highly recommend them.
Excellent job manager is very helpful staff is very polite and professional really appropriated????????
Awesome service!!!
Quick good service if oil is all u need
Always fast service and all the staff are awesome. Never been pushed to buy anything i don't need.
Great service friendly and polite team .
Gave me a good quote for swapping out tires on the phone but then tacked on a bunch of extra charges with the invoice. Ended up being the same as if I went to a professional tire centre. Worst of all was that three out of four of my tires ended up having slow leaks because the worker didn't install the valve stems properly. If I could give this place zero stars I would.
I had changed my car oil before less than 2 months ago in Mr Lube. However, thankfully, the guy who works in my building noticed that there was an oil leaked coming out of my car in my parking spot at my building. I took my car to a mechanic for an inspection, and it cost me 71$ to do so. Eventually, it turns out that the leaked oil is caused from the oil dripping gasket, from last time I changed my oil at Mr.Lube. That exactly what I was told by the mechanic. When I went back to Mr.Lube, I asked for the manger to come over and I showed him all the document I got for my mechanic, and he was fully aware that the problem is caused by them. The manger solution was this !! “ we will fix the Leake+ changing new oil and we will give 15$ discount”. WHAT!!. I didn’t even believe that he want me to pay him for what he did actually cause to my vehicle. Than, he give me another option which was to take the oil out and fill the car with it agin for no charge!!. after a long conversation of total BS with the manger I told him that this is will be the last time coming here , he replied by saying that is fine by me !!!!! WOW. I’ve never felt as a disvalued costumer in my life in any place as of dealing with this place. Picture attached is from the note I got from the mechanic.
Helped me out ordering a tire on Friday and fitting me in first thing Sat before posted hours. Very nice service and had genuine interest in helping.
Very fast service and friendly and professional staff. Will definitely be back!!!
Absolute Best Service Around. Very Friendly Staff , the manager Rav is very nice shop is run very well. Will definitely recommend Mr Lube to Friends.
Worst customer service ever would never go there for anything ever again. I only went to get a leaky valve stem fixed and then had to take it somewhere else an hour later because they didn't fix the leak and refused to fix it and started that I could have switched the tire to another one that was leaking to get a free tire fix. On top of that the accents of the workers are so heavy it's extremely hard to communicate with them. They were super friendly until my valve stem was still leaking and I wanted them to actually fix it.
Manthan was amazing really helped me out in this difficult time recommended me my transmission brakes and spark plugs and we going to get it done next week excellent service! Five stars????????????????
I went in or an oil change and was recommended to get a transmission flush/drain and then started experiencing problems with the transmission two days later. I phoned back and was getting conflicting stories as to what was done. I had to have my transmission replaced with a remanufactured transmission. I'll take my business elsewhere!
Fast and convenient service. Free wash with a oil change was a bonus. Will definitely return. Keep up the good work
I had my oil change done here and I was happy with the service and they treated me nice but my under body cover for my oil pan area was put back together with zip ties???? FRICKKIN ZIP TIES!!!!!!!!!! The work they did was so under handed, it makes me wonder what else did they do by using cheap scam artist tactics???? DO NOT GO HERE!!!!! **UPDATE** The owner emailed me about my issue and we emailed each other. I sent him the email about the work and NOTHING! Recently updated, I got an email from the Mr lube guy and they won't cover me for the bolts they removed and used zip ties, then the guy said they did their due diligence so I guess that means they can use zip ties when the lose parts and blame the customer. Be very careful. These guys are plain and simple SCAM ARTISTS. DO NOT GO HERE BECAUSE THEY'LL COUGH UP ANY EXCUSE FOR THE GARBAGE WORK THEY DO, HORRIBLE HORRIBLE SCAMMERS THAT TAKE ADVANTAGE OF CUSTOMERS.
the person who was changing my oil kept leaving and walking away.. at one point he went to the parking lot where another worker was sitting in his car on his break and stayed there talking to him for about 10 minutes... not like it use to be.. won't go back!
Excellent service
Very good job .great staff
Nice people and very helpful, I'd put 10 stars if there was one
My oil change was done with Matt and he was exceptional! I would highly recommend getting oil change done with Matthew.
My first experience with these guys was in 2016. Then, I thought Canadian shops are well regulated and as such always act ethically until i met a young man who told me he left auto service shop because he was done with scamming unsuspecting customers. I took Nissan Altima to them for oil change but ended up spending over $800. Being a new guy in town who did not know the trick, I paid to the last cent. I later realized that I had been defrauded. I promised never to visit them again and i kept my promise until sometime in February 2020. I needed to do an oil change. This time around i was very vigilant. They wanted me to remain in the car while they do the oil change but I refused and stepped out of the car to monitor what they were doing. In less than 3 minute, the service guy was done with oil change. I became suspicious and went to touch the oil filter but found that it was very hot. I protested and accused of not changing the oil the oil filter. The service guy became angry and said it was the heat from the engine that heated the filter up. But I insisted that the heat from the engine would not have made the filter as hot as it was. At this point I requested to speak to the manager. The guy went to speak to the manager but the manager did not grant me audience. After meeting his manager, the service guy decided to change the filter. This guy who had been super nice suddenly became hostile; asked me to move away, and not to come back if I knew I would not be satisfy with there service. That shop is full of fraud and scam. Do not visit them if you have an option.
friendly and knowledgeable staff
Changing my review as I had a more positive experience after a not so positive one: before they forgot to enter a coupon on my bill and I was not happy, however I returned and they honoured the coupon :)
Over priced and took a half hour to do a oil change on a 2017 ford escape.
I've been using discount mechanics for a while. This was so much better. I know they checked all the fluids, the explained everything, and faster than the discount mechanic. It was worth the $10 more than my discount service. I highly recommend it.
Good price.. Great service.. Fast.. And knowledgeable...
Very clean store, great service. Everything was nicely explained by Brahm. Will surely visit next time again.
Really good place, staff is friendly and easy going. Sharma and Harry really helped me out on tuning out my car and dining its issues. Would recommend.
Lukas helped us tonight and was extremely professional, friendly, and so helpful answering any questions we had. He explained the procedures they follow for covid and then why they have said rules. The service was amazing and safe ????
I strongly suggest Simran, he is very helpful, considerate, professional, fair, and hardworking. I have always asked his help for repairing our cars so could have peace in my mind about the potential problem with our cars.
Bit of a await but that can be expected on a Saturday. Staff was extremely helpful and knowledge. They even fixed the previous companies mistakes. Will definitely be coming here from now on
I went in today to get my oil changed and received more then I bargained for. They were fast professional and had amazing customer service. They did a great job and the supervisor even double checked to make sure everything was done right. I highly recommend. Shout out to Jhomar and Apkar for the amazing service. Thank you again.
Always a great experience and quick service.
long time customer, friendly staff, no wait, professional service
Andrew is the most chill service advisor, while staff super friendly and professional, quick in and out and they obviously know what they’re doing. Great team in the garage overall, and my car is happy with the service.
I was quickly greeted, educated on my vehicle/services due. Service was efficient! Mike was very friendly!
Always fast and efficient. Convenient location and friendly staff. I always get offered a beverage and newspaper and am made aware of all the maintenance my vehicles need they give me quotes and let me decide whether to get it done with out sales pressure
Have 2 cars and both are taken there every time for tires and oil changes.
c r
Fantastic service, very knowledgeable. The supervisor (cant remember his name) was very professional and really upbeat. The guy who balanced our tires was really nice, professional and upbeat. Extremely convenient as they are open sundays while other shops take that sunday break, in and out in record time. I Highly recommend this shop. Great job guys!!!
Dissapointed as I am a regular Customer. They had us change to different Bays, "three times". We just needed an Oil Change and rotation of tires. We waited so long, "WE LEFT"! Don't know if I'll ever go back ????
Great customer service. So impressed with how fast and friendly it was.
Highly Recommend This Location "Nakita" Is the person to see she was able to install 2 tires for me on very short notice where no other auto shop could, she is very friendly, professional and your in great hands with her, I will be doing future business with this location thanks to her great service.
I came here to get help for my car’s brake shoe and was guided by guy named Simran. I want to appreciate him for his service. He was polite and friendly. He solved my issue brilliantly and helped me quite a bit. He did great joy.
Bad experience, my coolant somehow disappeared after an oil change and caused my car to smoke overheating,they put the wrong size oil filter on my car smaller than it should be and put too much oil in my car
Great service. Very fast and efficient. Nice new facility.
Needed an oil change for our 2012 motorhome with a Ford V 10. Called several places in Sudbury including the Ford dealers, Tru-North truck centre and several Jiffy Lub places and got excuses and rejection! When I called Mr. Lube on Regent St and told him what I needed Corey didn't hesitate, "Sure bring it in. We'll look after it" he said. Service was efficient, professional, and they told me step by step what they were doing. Cost was very reasonable too. I highly recommend this location and will be checking out Mr. Lube when I get back to Saskatoon.
Don’t go this location,they damaged my car during tire repairing,and they don’t admit it!I won’t go back again!
Good service but employee's require more training.
happy was great, thanks for all the help
Very pleased with my experience at this location. Knowledgeable, friendly staff. Not pushy. Just informative
I’ve been to the Regent Street Sudbury, Ontario location of Mr. Lube and have always been treated like I was the only person there, even though they’re always busy.
I was in for an oil change today, they came out and got me to change places with the car in the next lane. I did this and the man I changed places with got in within a few minutes leaving me sitting in the next lane waiting. I was told it is their policy to do this. I have been there before and sat waiting while 2 cars went through the lane next to me. When I go to any place with lines I unfortunately seem to always end up in the slow lane but have never been told to switch lanes because I had been there waiting longer. Oil change was $40.00 cheaper at another oil change outlet and I now have a new oil change place to go to.
I received excellent service from Scott and his team at Mr. Lube! I recommend anyone looking for an oil change or tire services to go to this Mr. Lube location. I had a flat tire and they put a spare tire on my car, they laid out my options and didn't pressure me to make a decision on the spot which I appreciated. I returned the next day and bought two new tires at a great price! I am a very satisfied customer! Thank you to Scott and the team at Mr. Lube!
Great service and superb customer service
My Wife just left and paid $120 for a BS undercoating. Even though it was not needed they did not not do a good job. Undercoating should include doors, hoods and tailgates, they did not do that and MR LUBE DO NOT give me the COVID line. If you can't perform a GOOD service due to COVID DO NOT OFFER IT. Also when I've had my car's undercoated by professional companies those companies warn me about oil dripping and to avoid parking on my driveway for three days, they did not say anything about oil dripping. I WILL NEVER GO BACK to Mr Lube. Original Comment 5 stars. My first time visiting a Mr. Lube, the associates were professional and courteous. They did not pressure me into anything and gave my vehicle a once over. Overall the process was easy and fast and I will be back.
They are amazing at what they do. Really great experience with then. Would highly recommend their services. Outstanding job. Thanks guys
Kind and professional staff!
Very professional and courteous staff. Always had an excellent experience getting my all vehicles service here. Its close to my house too so very convenient.
Sukh did great job will be back sure
I won't go back there. They are suppsed to top up fluids when doing an oil change. I noticed later that it was empty. I called and the manager would not believe me until he reviewed tape. They film everything that's done. This was not told to me beforehand that I would be taped. When I called him back he told me I was correct. Only compensation was to put liter of washerfluid in on my next visit. That's the maximum they will put in anyway which is included with the oil change. In fact he offered me nothing. He wasn't very friendly. I will not go back there. This was at Mr Lube on Portland St., Dartmouth, Nova Scotia.
Miles was great and helped with the many issues I came in with ????
Tejas was professional and provided amazing service. I’ll be back!
They're doing great job I had good service they save me and my car thank you guys
Great service from Jay and Steve. I’ll definitely come back again.
Didn't have to wait, was greeted right away, good staff, very knowledgeable my car was difficult but they didn't give up trying to help me
I was having minor problems with my car . When I called mr.lube and talk to Saba. He said no problem bring it over . Just like he said my problem went a way thank you so much. I will be your customer for life . Thank you .I will be telling all my friends. Once again thank you mr. lube
Excellent and friendly service.
Quick and friendly service by Happy.
Never using them again. Took it in for an oil change new filter and all.. 4 days later was leaking oil everywhere. I took it back and they said it wasnt leaking oil but changed the filter again... told me it was either power steering or transmission fluid leaking.. wake up this morning to more oil in my driveway
Good customer service ????
Smooth and easy, stopped in during lunch, great group of dudes that are super helpful! Recommend
Quick and easy, stay in car while tire change , takes 10 mins at Max.. very professional and clean work.
HORRIBLE. Car owners BEWARE. Today I went for an oil change on my 2018 Mazda CX3 (car is 1 year and 1 month old). MY BILL TOTALLED $363.78. This is my first car and I went to mr. Lube as I have had a difficult time getting appointments that fit my schedule with my dealership. I am a female who is not car savvy but who could resist a pitch that states: "delivering "no hassle, fast turn-around oil changes without having to make an appointment." MY EXPERIENCE WAS A HASSLE. They took advantage of me as a first time car owner and gauged me for as much of my hard earned money they could. AGAIN MY BILL TOTALLED $363.78. Let's break it down; as per my invoice (picture provided). $74.99 - Specialty oil package. Seems totally reasonable. But then things start adding up. $39.99 for Air Filter (AF5261), $79.99 for Cabin air filter (CAF1951P), $40.00 for tire rotation, $129.99 for Durashield undercoating. I told my tech my car was new, he was very nice. EVERYTHING LISTED ABOVE I WAS TOLD I NEEDED. Initial tech gave me $50 in discounts. This was still well over $400. He called the manager over to see if anything else could be done. The manager seemed completely BOTHERED by even providing me THOSE discounts; THIS SHOCKED ME. As a first time car owner and someone who doesn't even know what a regular service entails, or even what an undercoating is. HOW was I supposed to know what I ACTUALLY needed and what was an up-sell? A car is an expensive investment, is it not? After returning to Mr. Lube with my step father who was OUTRAGED at what they had done to me. He knew NO ONE NEEDS AN UNDERCOATING IN THE SUMMER. We spoke to the AWFUL manager who's response was "I can't change how you feel, those are the prices." So much for Mr. Lube hiring only "passionate, hand-picked experts" to help me out. It's safe to say this establishment should rebrand with their real motto: WE DO NOT CARE ABOUT ANY OF OUR CUSTOMERS, SUCKS TO BE YOU. GOOD LUCK.
Very bad service and they don’t know how to change the air filter and broke the cover of my engine and refuse to take responsibility.
Money Grab! I took my Lincoln in and got an oil change for $70 but last week I took my Ford in and they charged me $153 which I questioned and the response was, oh ya sorry you have a big truck so it takes a lot of oil, then he said since you have a ford you should go to ford!!!!! had i known it was going to be that bloody expensive I would have gone to ford! They told me the price at the end and in the beginning I told them I have never brought this vehicle here..... hence they should have told me after looking at my file that my oil change would be over f'ing double!!!!! I called the manager and he offered a $30 credit for the next time but why the heck would I take my service there? Also my truck is brand new and they tried to show me a dirty engine filter to charge me like $100, I am not stupid so I said no thanks which I then saw him put the dirty filter down and pushed mine back in since it wasn't out, like what the hell!
Good oil change. Only problem is I find it funny how something is always needing to be changed. They always try to add on something. Usually equally up to $300. Very annoying. Also if you say no they lower the price. The guy side 330 then 225 then he went down to 185??????? How is this possible????
Showed up at the front door with a flat tire 10 minutes before closing on Christmas eve. They took a look and had to replace the tire, staying late just to help me out in a stressful time. They even took the time to explain things. Needless to say customer service is 10/10!
Arrived at 10am to put winter tires (on rims!). Was told the wait was a couple hours. At 11:20am checked back in to verify if they were still on schedule and was told it would be another 4 hours. Complete waste of my time. Gave 1 star for the free newspaper.
I visit there for my vehicle's oil change and they were so good and they give me 10$ off which was very good for new customer. I recommend this for everybody.
Never had any issues bringing our car here, always friendly staff and super helpful
The workers had a great sense of humour but we're professional. Seems like a good work atmosphere
Great bunch of workers fast and efficient
would give 5 stars as I did recieve 5 star service... however they were very understaffed, there were only 3 vehicles parked waiting when I got there for a basic oil change (20 minute job) but I was there for 1.5h... I guess it is mr lube not minute lube lol
Made my car brand new Thanks team
Great quick service, friendly and competent staff.
Great customer service, Harry was very helpful and efficient! Highly recommend!
great service by guri nd team were prompt and professional
Efficient and professional service! Would definitely recommend
Good service, while waiting for opening. They came out and offer us coffee and a news paper to read while we wait.
Trained and professional staff
They really went out of their way to help us out with a flat tire. Thanks for the excellent service and the extra effort to get us on our way in a hurry.
Thank you Mr Lube. We really appreciated your professional and prompt service for a panicked Christmas Eve oil leak. Would highly recommend this location!
Awesome staff, not pushy for extras and always friendly. I drive for a living and go here about once a month, never had a bad experience in seven years.
Very friendly. Busy but fast, efficient service. I would recommend this service centre to everyone.
Guru did excellent service on my vehicle. Very professional
Great service every time I come here. Was lucky enough to have Bobby work on my car the past few times I've been there. He is definitely a valuable asset for that company. All around great experience.
Karan grate job kind Service
Excellent service
Dropped in for a puncture repair and was directed to a bay. I’ve been to Mr Lubes across Canada and this “team” is beyond a doubt the worst I’ve dealt with. Their process for managing first-come-first-served is an embarrassment to the brand…I’ve seen this executed better with 3 double-deep bays and these chaps can’t get it right with 3 bays. After having left because I wasn’t willing to deal with their incompetence and I called to complain, I was asked if I’d received a newspaper…seriously!? I’ll take my chances with the wait at Canadian Tire.
I went to the Portland Street, Dartmouth (Penhorn) location to get my tires changed. I arrived at 1p.m. I asked him how long a wait to get in. He said not long at all, just sit in the car and they would call me in. There were three cars ahead of me at the time. An hour later I noticed that 4 cars that had arrived after me had been taken in ahead of me. After another hour 3 more cars went in. I called the attendant over and asked why they were taking cars ahead of me. He responded that they were there for oil changes and I was there for tires, and that they only had one bay for tires. I reminded him that he led me to believe that I would be getting in quickly and that two hours had gone by with no communication from him. He told me it would not be long now. I got in at 5:30 (after arriving at 1.00). The technician took one tire out of my car and announced that he couldn’t install my tires because the machine for those particular tires (run flats) was broken. I asked the original attendant if he was aware of the broken machine as I had clearly told him that I had a set of run flat tires to install. I even asked him if that was any problem and he said no. Bottom line - I went in at 1 and left at 6 with nothing to show for it but a lost day. Frustrating is not the most adequate description but it will have to do. My advice: stay away as this place is a combination of amateur hour and incompetence..
best service I ever had in my life. Manager Guru is very professional and polite.
Karan and Hassam were amazing today. Came in for an oil change and got the most incredible customer service experience. I really appreciate them checking the rest of my fluids and answering all the questions I had. Working in the customer service industry it was so nice to see such an amazing team you have at this location. Will reccomend to friends and family 100%
I have never had a bad experience at mr lube, I have an absolute beater and I appreciate that they never make me feel bad for the state of my car, so I always go there for my oil changes and small car maintenance things. they offer good …
Went to Mr. Lube for an oil change. Gil was very polite and courteous. He explained what he was going to do. Very fast and efficient.. Great teamwork with everybody at the shop. Would definitely recommend this place. Also received free wiper blades for my car with the oil change. Thank you Gil .
Good service and no waiting. They were nice and gave me free car wash
perfect servuce. and so convenient only takes 1 hour in total.
Excellent service by the people working there. Free vacuum with the oil change and a wash. Spent $450 dollars and was very pleased with the suggestions. Keep up the good work and will be back for next visit
Great and friendly service! Thank you to the team
Gary and the guys always do oil changes and repairs when needed to my cars. They are always helpful and know there stuff. They even fixed rock chips on my windshield ! it was so convenient the other day for me cause i was in the area and needed a car wash and they have a pretty sweet car wash detailing area there too! I highly recommend anyone to go see the guys at mr lube north Vancouver if you want great customer service and advice on proper maintenance for your car. THANKS AGAIN GUYS! See u later for my next oil change!
Excellent service
Great service
This is THE best Mr. Lube around! The guys that work here are fast, efficient, knowledgeable and friendly. They’re honest and never try to do more than is required (for things that would cost you $). They explain everything that’s done and let you know the cost before going ahead with it. You never leave here feeling ripped off! Thanks guys :)
Great service, well organized and no up-selling!
It was 7:18pm and they weren’t taking anymore cars. I used them all the time both cars. Less then 15 minute in and out. Bay three wide open, I very nice sign saying bay one and three oil changes bay two tires. I pulled into bay three. Guy came out, said they were booked up. I asked then what time they are opened to, he said 8. He had 45 minutes until close. Enough time to do three cars. They won’t be getting my business anymore. It must be nice to turn away business, with some many that have closed and some just hanging on, Mr lube is turning away business.
This place went above my expectations! Firstly they were so helpful with addressing the issue with my car. They were just doing a fluid check on my transmission and they were treating me as a paying customer. Some of the best staff around there really friendly staff! Upon checking my transmission pan they informed me I will need a new one when the transmission fluid change is done because it was damaged along the gasket line. When I went back to have my service done about two weeks later again the service was great! They noticed my oil filter gasket wasn't sitting right so they checked it and ended up replacing it because the gasket was stretched. What I also loved about the service here was they showed me exactly what happened to my pan. It really makes me comfortable knowing that they will show anyone anything that's not right or needs replacing and then make it right. Not just another shop trying to make a buck $$$ off you! I was told about 15-20,000 km's before bringing my car to this Mr lube that I would need a new transmission eventually because my gears would slip from time to time. I couldn't check my transmission fluid because mines a sealed unit. So I brought it to a transmission shop (trusting them) they discovered that my car wasnt slipping anymore but they pulled an "error" code from my car saying " tranny problems." They just told me that they reset my computer and sent me on my way. They didnt state that they checked any fluids or anything. Thankfully upon my fluid change at Mr lube they was just normal shavings in my pan. So my transmission is fine but my fluid should have been changed long before I ended up there. I dealt with Craig, and one of the Brendens aIso I think his name was Josh? Anyone at this business is great! Thanks guys for the awesome service!!! I highly recommend this Mr lube to anyone!
Fantastic rates & service
Great service
This Mr Lube has great guys working, Bhupinder was very accommodating and pleasant to deal with. They dont forcefully try and sell u things you dont need They also dont give you any issues for custom things, like bringing in your own oil or filter if you are picky like me
The guys at Mr Lube always to a great job!
Recommend this shop ????????
I was told by employee 10.16 that it would be an hour for oil change so I waited for 1 hour and 30 minutes , then asked same employee how much longer , only to be told maybe another 45 minutes or so , told him I had to be to work for 1 only to get rude comments that everyone has a place to be , so left very unhappy with no oil change done after almost 2 hours. I will never be back for service at this location
Great Service, big discounts. Jaswant did a amazing job. Weston Rd has the best team!!!
Passing through Prince George this morning and noticed my Oil change light come on the dash, I googled nearby pull through Oil service stations and seen the Mr Lube + Tire that has recently opened in PG. I have been been through many of these stations and most are generally good but Mr. lube + tire has by far been the best experience yet. The professionalism at this specific Mr lube and tire is outstanding. I was dealing with the Manager Karl and service mechanic Wayne. Karl also showed me a variety of tires at a very good price and i will be coming back here for new tires mid summer. I would highly recommended bringing your vehicle into Mr lube + Tire in Prince George. Oh, and free wiper blades!!!
After a visual inspection while doing an oil change they told my wife her brake pads were fine, a week later her brakes and rotors were totally shot. Thanks.
Competent staff gets you on your way quickly
Manthan... excellent custom services. Examined clearly what the issue with my tires were and guided what to do in gbe future. I will return for service at this location.
Exceptional service by the staff provide each and every detail about the vehicle will recommend to friends and family will come back for next oil change .
Russel provided excellent service. Top notch!
Exceptional customer service - had a tire patch done in the speed of light and they were honest about being able to repair rather than replace it. No wait - fast, quality service.
Amazing service. Super friendly. If you go anywhere else in red deer, I'd doubt you'll get this kind of service. Old school treatment where you actually feel like they care. I'll be returning 100%
Best Mrlube store in the GTA. All guys are very quick and polite. Great customer service✅✅
I came in because I needed to get a flat tire repaired, and I had TJ help me out. He was extremely accommodating, kind, professional, and made my stay wonderful. He fixed the tire for me very quickly and free of charge and sent me on my way, telling me to come back for a checkup within the week. Any time I have ever had issues with my car I have come to this location and I will continue to come to this location in the future. Thanks to TJ and Mr Lube for the great help!!!
I always get top notch service while I'm there. In and out fast ( usually 15-30 min) way cheaper the competition and just an over all great experience I highly recommend Mr Lube to anyone that is looking for quick honest and knowledgeable service
Quick service. They charged me $10.00 upcharge for an oil filter on a vehicle I have owned for 9 years. This is the first time someone tried to charge me for a special filter. Needless to say I will not go back.
Great friendly staff and quick service during my visit.
Very quick but great service everytime. They do a great overall check of your vehicle without being pushy. Free coffee, water and newspaper while you wait.
Best service available all over Sudbury. Wouldn't recommend anybody else. Thank you Mr lube for always being so helpful and kind.
We bring both our vehicles here regularly. Good service.
Fast and great service
Amazing service in and out, awesome knowledgeable and friendly Staff. Will go here from now on! Highly Recommend!
They did such a good job helping me with the break lights that broke. Such fast efficient service.
I went there for an oil change, I saw what looked to be the manager and some lady (customer or ex maybe) having a shouting match in the parking lot with me and 3 other customers in the shop. The manager then entered the store after probably 15 to 20 minutes and grabbed his coat and left. (He may have been off) if that's how the manager runs the place, you are going to lose a lot of customers. Will be back in 6500km and see if anything changes.
Very happy with the service, Sukh did an excellent job. :)
Consumer beware!!! I went to get my oil changed a month ago and recently found a huge pool of oil under my truck so I took it to my brother at Kirk's tio look at it and the oil plug was loose and the clods at Mr Lube didnt even change the oil!!!! He showed me the oil they dropped from the pan and was black and filthy! My advice is to avoid Mr Lube on the south side by Arby's.
Very welcoming and nolageble staff
Thank you Manthan and Anoop for your kindness and your help, you did a great job on fixing our plate number professionally and quickly
Quick oil change.
Jazz and Tajan did great service. Great customer service.
Friendly quick staff
I got my oil change and bunch of stuff done with Mr. lube location in Orillia, they guys are really quick and super friendly. I got privilege to get my truck serviced by manager himself and he was super knowledgeable about diesel trucks and mainly he knows what he is doing with your valuable car. They are very reasonable in price too, I got quoted for $1600 for fixing my truck by dealership while Mr. lube in Orillia fixed all that stuff for just $ 900 and I've always been told that there is no cabin filter in my truck while they guys pulled out cabin in 2 minutes and it was disaster. Overall its best oil change place I have ever been so far. Must visit once recommended.
Customer service is exceptional and technician was super helpful and knowledgeable. Went beyond everything and helped me out to make my car perfect. Will be back and highly recommend.
First time visiting. Very professional staff who helped patch a tire, replace air filter, did an oil change, changed the light bulb to my rear light, threw in a set of wipers, topped up coolant, etc.
Went for an oil change, ended up leaking transmission fluid after due to a result of their work and paid a $400 bill to fix it at Honda. If you have a new car or something you care about go to an expert
Great Friendly fast service by technician pritul. He took good care of my car. Very happy with their service and coming back for sure . Highly recommend. Must visit new facility in orilla for oil change and other tyre services.
Fast and reliable service. Tajan and Satnam helped me when my battery died, they arranged and replaced it quickly.
Hope you like lines. Very busy place but the service is what you would expect at any mr lube.
By far the worst service we've ever had. they have no respect or commitment for time. We came for season tires change and one of the staff offered rust proof service as it was on "special".we ended up buying it and we were supposed to get done in less than two hours as they said. nothing was done in two hours as they had no weights to balance the wheels!!!! Three and half hours of waiting until we were able to get the car. Wouldn't recommend going there at all.
Absolutely amazing service and super fast and efficient. Pritul covered everything and was super helpful. Thank you.
Quick and professional.
My fav mr. Lube :)
Awesome guys, quick service, very polite, and hospitable! 100% reliable place to go to ????????
Great service. In and out in less than a half hour. Friendly staff.
(Translated) Very cool (Original) Super cool
SHARMA AND HAPPY HELPED ME TO TUNE UP MY CAR..! Very professional..!!
Good job matt and joshi
Fast and affordable
Very professional oil change place I come all the time and they helped me out with hummer, Mercedes and diesel truck. They have very professional trained staff for all make and models they know pretty good about cars and they fix almost everything. Recommend to my friends and family
Absolutely incredible service. These guys saved our lives after Canadian tire turned us away twice on the same weekend. We just wanted to get our car serviced so we could get home and these guys did the job well and got it done quickly too. The staff is professional, knowledgeable and funny as hell. Especially Jordan, I believe was his name. Will absolutely go here every chance I get and I definitely recommend this place.
Great service , one of the technician named ‘Apkar’ helped for fixing the tire, he was so helpful and professional.
Oil change went smooth but no tire pressure check, no lubricant of the doors and didn’t check wipers. When asked to have the tire pressure checked, technicians reply “ they look good”, no pressure gage insight.
Fast service. Offered beverages and newspapers to read while I was there. Checked tire pressure and cleaned windows. Great service!
Jas, my technician today, thank you for your service and professional advice. Good job.
Good but expensive
Service was excellent, was quick, affordable, and very professional. Thanks to the service advisor Karan for everything.
they are very slow
Excellent service by Harjinder . He did my oil change very quick and checked everything else.
Very good customer service best place I have been so far for oil and tyre change. highly recommend. Those guys are awesome
Very Professional and Courteous. I like the way the staff communicate with each other while one is working under my vehicle and the other working above, letting each other know when one's work is complete so the other can start. Safety appears to be a Priority. Nov. 2020 all staff wearing a Mask. Congrats Mr. Lube. Been going to this location on Kenmount Rd. St. John's, NL since they opened.
Great service, very knowledgeable. Answered all our questions
Amazing service. Fast and reliable
Rude manager
So happy with the service I received today at Mr. Lube. I will be a constant customer. I came in today with my car struggling to start, thinking I would have to visit a garage and have a pricey garage bill. The guys diagnosed the issue and fixed it for faaar cheaper than I could’ve imagined. They also saved me from a near death experience when they pointed out an issue with a front tire. Great guys to deal with, I will always use Mr. Lube.
Fast friendly service
Nail in my tire, they helped me out.
Singh, the gentleman that served me was efficient, polite and professional. He checked my truck thoroughly, changing filters, oil, headlight bulb, washed the windshield, sprayed the doors, etc. I have never had such great service by an employee or business. Mr. Lube will be the only place I will go to for an oil change!
Amazing customer service & professional opinion.
This is the most unethical business I have ever come across and it is a perfect example of why the automotive business gets a bad name. My 18 year old son brought in his car, his first car, for a simple oil change and came home with a $470.00 bill!! (NOT THE FIRST TIME THIS HAS HAPPeNED AT THIS LOCATION- see other reviews). They told him his transmission and differiential fluids needed to be changed based on a tablet the tech was looking at. NEVER once asked when the car was last service nor did they even look to see IF those fluids needs to be changed. This is my son's first car, he knew no different, and relied on "the professionals" to HELP him, not fleece him as the car was just tuned up less then 3 months ago with major engine work done. I called the manager to complain and he told me that they "only use the guidelines provided by the car's owner manual and recommended services". He never addressed the facts that the technician never asked about the last service- kind of important, nor why they did not check to actuallly see IF the fluids needed to be done, and therefore could not refund me for the unneccessary service. I provided prove of the last service also asked him to call our mechanic to confirm that these were checked at the last service as it was not specifically denoted within in the "All Fluids checked" (Our regular mechnic was comletely shocked that they changed this fluids unneccessarily- but not surprised the Mr. Lube did it anyway). This is a total sham and money grab!! DO NOT send anyone you care about to this location! FYI- I did try and talk to Mr. Lube Corporate Office and have not heard back
Great service as always!
Great staff, fast and friendly.
I don't like this mr lube.
Awful customer service and even more awful work. I would not recommend anyone ever go to this location specifically.
Great friendly service, fast and they even gave me a discount because I said it was my first time in. Will be back.
Great service. Staff was very friendly.
Very friendly people fast service would recommend
I've always received fast, friendly and professional service at this location.
Bad experience almost lost my motor because of lack of experience
Amazing service appreciated, but change spark plug services prices little bit high
Always busy place. Been going here for years to get routine fluids changed. Price is fair and quick. Recommended if you want a quick oil change.
Got a flat tire late at the day and by the time my car was towed to their center it was around 7:45 just before their close time , Jheel changed my tire and didn’t close until it was all set to go as I was traveling the next morning . Really friendly, professional staff
I give 5 star to Harout thank you so much for your great service
Staff slow. Two trucks took more than half HR ea, with technicians looking baffled, because several cars left including myself by then.
TJ and the team did an excellent job rebalancing the wheels on my 2011 BMW, as well as doing some much needed diagnostics and oil change. Superb service and I recommend to anyone in need of a visit to get their trusted service!
Went there for an oil change and they recommended change the differential fluid. Afterwards there was a growling noise from the rear. I brought it back and they said they didn't put enough additive in. So they redid the job, but again the growling noise. Then they said it should have been a different additive so they changed it again. Toyota said it didn't need any additive. Mr Lube said Toyota is lying! Oh god. Will never go back there!! Took it to Toyota and I'm happy now.
Our trailer had a flat tire at midnight. On our way to Alberta. Crashed in parking lot and theybhad us up and ready to continue in no time. Exceptional
Went in for an oil change recently. I really like the service that they provided to me. Amazing teamwork - My service person Kuldip was very professional and basically explained everything that he was doing even when he didn't have to. Very professional all around individual. Highly recommended
Very good service!
I came in to the shop first thing with a punctured tire. Craig was extremely helpful and kind while delivering the bad news of my unrepairable tire. I am not a "car" person and Craig did everything he could to help guide me on what my next steps were. Thank you
Strongly recommended to go elsewhere. They severely overcharge on service and parts (IE: $115 for a cabin air filter normally worth $20). Don't waste your money here.
Really friendly and knowledgeable staff, great service, will definitely return.
I visited two days before for my car tires change greeted me in very professional manner. Specially Navtej and Happy are very experienced with their work they do tire change in very less time . Worth money ???? really appriciated ???????? I will recommend everyone to do the servicing of their car from mr lube
Singh and the boys are great! Thanks for the tire repair at the end of the night! ..highly recommended .thanks again!
Helpful staff willing to go the extra mile
I was looking for the hours for Mr. Lube and came across these really bad reviews. First off I am not related to anyone or work for Mr. Lube etc. I have taken three of my cars to them over the past 20 years and have never experienced any of the problems these reviewers have indicated. I just have the oil changed and have never been talked into buying anything else. I am really surprised at the comments about the staff been rude or aggressive because I have never felt that way. I am a senior lady and have always been treated with respect and kindness. I have never been 'talked' down to because I was a woman (they would never get away with that with me!) I just go and have the oil changed etc. My battery needed replacing once which I was not surprised at and that was it. I definitely would continue to go there and recommend them to friends. I certainly appreciate the convenience of not having to leave my car for hours at a shop. One last thing I do note however is the really bad comments are from two or three years ago so maybe management has changed since then.
We took our car for oil change. the staff was very friendly Very happy with the service.
The leadership and team at this Mr. Lube on Regent St. is second to none! The high quality of service builds customer loyalty and professional credibility. The team gives you the security you need to know your vehicle is safe for the rough roads in Northern Ontario in any season. This is a business that is forward thinking, invests in its people and in turn delivers great service to its clients day in and day out, ultimately extending the life of my vehicle.
I have been using Mr Lube for several years and have always found them to be professional and courteous. Veterans are made to feel welcome and they often times do extras to thank the military. They always make you feel like a valued customer. On my recent visit, my technician TJ exceeded my expectations. His customer service skills are first class and he makes you want to come back again Thank you Mr Lube and TJ for an outstanding experience!
I went in because my engine sounded very "raspy" with a clicking sound seemingly getting worse. I am no mechanical but when I looked at the Oil gauge to me it seemed there was very little to no oil in the engine. I initially thought this because my oil light had been coming on. I drove i one afternoon and asked the guy to check the oil and asked if he could show me how to read the gauge. I explained the noise and that my oil light had been coming on. I also mentioned that to me it seemed to have very little to no oil. The service rep. looked at the gauge and told me it was FULL of oil. When I mentioned the oil light he told me I likely had a sensor issue because the oil was fine based on his checking. 2 weeks passes and my car is sounding worse and worse. I take it to my mechanic and right away they call me and tell me that I have been running the car on NO OIL.... EMPTY. Based on running the car with very little to no oil for the last two to three weeks it is possible I have done a lot more damage then what would have been done had the service rep. known how to read an oil gauge at the OIL SHOP. Unfortunately no way to hold them accountable. I guess it pays to go to an actual mechanic instead of a Mr. Lube...Never again with these guys.
Many thanks to Guri and Pupinder for looking after me. Had a punctured tire And called around 6:30 they told me come in asap and Swapped the tire in a timely and professional manner at a reasonable price. Couldn't appreciate more, highly recommend them in a pinch. Thanks Sean and Jen
Very fast service and trustworthy
Absolutely enraged by how I was spoken to and treated today!!!! I came in first thing at 8:30 AM and was the only customer. I was told that I needed a radiator coolant flush, an automatic transmission service and rear differential service. I told him to wait before doing any work on the vehicle as I wanted to call my husband and ask him about the suggested work. However, after I shortly got off of the phone I decided not to go ahead with the work today and he proceeded to inform me that he already started the work against my orders. I asked him to stop and he told me that he couldn’t and I was not allowed to leave the car parked area as it was a danger for me to start my car until he finish the oil service. I am not happy at all that work was done on my car without my approval and that I was spoken to with such utter disregard and disrespect. I didn’t even mention that my dealership had quoted me $150 less than the estimated price of $427 that was suggested by Mr. lube!!!! you should be able to go somewhere and trust that they are not going to rip you off and force you to pay for work on your vehicle that you did not ask for. I completely believe that if my husband or any other man for that matter had been there this would not have happened and I was taken advantage of because I am a woman and had no comprehension of car knowledge and any of the work that needed to be done in their opinion !! I will never be coming to a Mr. lube ever again in the future and I will be telling everybody that I know what terrible service I had today!
Super friendly staff. Very quick service. Will definately recommend!
My experience here was immaculate!!!! Hassan’s customer service was amazing and 10/10 I would recommend if you need an oil change or any other service come to this location!
great service - efficient
Long wait but once you're in they're slick at getting what you need done.
Super fast and professional service. No need to book an appointment for oil change its first come first serve.
Decent service, price is relatively higher that the other places
I've been a customer for close to 5 yrs now. The first thing that struck me was the service. The techs were friendly, knowledgeable, and left me feeling confident about their work. I've let nobody under my hood since ! Ive used almost all of their services from head light resto, to E test and have been happy with every service. Much respect to Alan and his dedicated staff at 708 Lansdowne. My car has needed no major repairs and is running great ! Thanks again Mr. Lube, sincerely J. Lowery.... #customerforlife ????
Do not go there. If you go there, you will see for yourself after being swindled hundreds of dollars for oil change. I firmly believe all these 5 stars are all fake reviews. They don't deserve such a valuation.
They are super friendly and they help me out with everything every time I'm there. I highly recommend them to everyone.
Excellent service! I will be returning.
Fast Service. Did what they needed altho I think they were trying to scam me by doing unessisary things. And scratched my front fenders from their tubes and stuff :/ very upset by the scratches.
Manthan was amazing! 5 star service all the way. Will come back :)
Tajan was amazing. this location has great service
Super friendly service. Have been going to Mr. Lube at this location for 2 years. Courteous, professional and has always gone above and beyond the call of duty. Hats Off to Alan Hacking, one of the owners... and his knowledgeable staff.
Manthan gave me a good service. Thank you
everyone in the shop was getting tires done which caused the waiting time to be over 20 minutes. then a lady pulled in after I've already been waiting and she was told another 15 minutes. waiting for an oil change for over 35 minutes at an establishment such as this is outrageous. it's a good thing the chevy dealership is right beside them and was able to take my vehicle in right away.
Great experience! The staff were super helpful, quick, and friendly; especially Bill, Ryan, and Aarron. They were very honest and respectful and gave me professional advice for my car! I really appreciated their service. Definitely will come back here! (:
Great service, quick and done properly the first time. Will 100% visit again.
The boys here do a fine job. I take both my vehicles here. Fast and friendly. Provided upsell options but didn't pressure me when I said no. I will continue to use them
Horrible service. So rude!
TERRIBLE TERRIBLE I will write detail soon.
A huge huge thank you to Preet and the Mr. Lube team for yesterday's absolutely amazing service on my car battery swap and today's tire swap. Thanks as well to Jeevin G for the above and beyond service during my oil change.
I went for an oil change, routine, what was not routine was Devan the mechanic did a visual inspection of my tires and showed me a side bulge on my tire. He told me to fix it as soon as I could, on my way to the tire place it ruptured and was ready to blow, he saved my life and an accident due to his amazing customer service, I am a life long oil change with Mr lube. I can't thank you enough!!! Mr. Lube Peterborough!!! A million thanks!!
Fast and entertaining. They work well as a team and enjoy their jobs.
I went in for a regular oil change, but this was no regular day. I was first told that for the last 3 years I have been bringing my car there I have been using the wrong oil. When I said this is what was recommended to me from Mr. Lube they said "whatever not my car, not my problem". After this is when the fun really began, the employee tried to remove the oil filter from the top of the car and was prying at things and in turn ripped the coolant hose off the the car and drained the coolant from the car. In doing this the coolant c clip was lost and we waited in our car for 2 1/2 hours while they tried to find the lost part. We were offered to get a "jerry-rig" fix because they weren't going to be able to get the part today. When we asked about getting a rental car and talking to the owner/manager we were told they weren't in. Finally after an hour the manager came around and said they can't do anything for us. We were told we probably won't be able to get our car fixed until later the following week for a problem that mr Lube caused. We were again offered a "quick jerry rig fix" from the manager and we proceeded to tell them that we said we weren't accepting anything other than they actual part. Eventually the part that came flying off my car was found on the ground and put back on my car. The staff clearly had absolutely no idea what they were doing and this is the worst experience I've had in my entire life while getting an oil change. My partner had to get out of the car and tell them what to do in order to fix the part that they destroyed. The notes on the invoice do not accurately describe the events that took place. I would literally feel safer watching a YouTube video on how to change oil and do it myself than ever getting my oil changed here again. Save yourself the tears, frustration, and time and take your car somewhere else.
Great service as usual by Sharma and Happy.
Great service. Love the local. Very easy access.
Excellent service… Angel was knowledgeable, friendly and efficient.
They performed the usual oil change and changed the Sparkplugs as they were in pretty rough shape. The technician looked to have dropped the ignition coil bolt for the engine block and couldn't locate it. I asked if he dropped something and he lied and said no. They decided to replace it with a shorter bolt and not tell me. So, of course water got inside the ignition coil and caused the engine to misfire. Very upset with the level of professionalism as this has caused headaches that could have easily been avoided.
Got my oil changed and they tried to convince me I needed all this other stuff done to my car as well
Very pushy. If you refuse to buy what they suggest, they will treat you like dirt. Never again. They don't even deserve one star.
Huge thanks to Raj and his team for taking care of my flat tire. They are the best in town. Excellent service as always. I highly recommend this place.
Been going to mr lube for years , good service
Bali and Chala we amazing with the service they provided. My daughter was delighted with crayons, colouring books and got chocolate while they made quick work of my fluid change
Nothing but good things to say about this place! I got my tires put on 2 days ago, and after a scare on the Coquihalla, I went in to get my tires retourqued. Hassan was amazing, and gave me some peace of mind after a stressful road trip! They are lucky to have such a dedicated man giving great service to customers ???? Thank you Mr. Lube!!!
I'm a first time customer and didn't know what to expect, but thought I'd give it a try. I must say I received the best service I've had in a very long time. Quick, friendly, knowledgable, and thorough. Very impressed!!
Had a amazing experience with this location. I was visiting some family and I drove from bc. I usually get my oil changes from Mr lube in bc, and was expecting the same level of customer service I get there. The guys went above and beyond, I was greeted with a newspaper and coffee and was advised of a wait time which I really appreciate so I know if I have time or not to stay for the oil change. I was helped by Micky I believe, he had advised me of couple of services which I needed and also advised I was missing some skid plate bolts which could have came off during my drive and they found some spare bolts and put them in for me. They went above and beyond and I couldn’t have been happier. Definitely visiting this location next time I come back
I was there for Nissan Rogue oil change . The guy there was nice and helpful . He told me the serpentine belt need to replaced. So i called after days person on phone on March 30 2018 told they do not do serpentime when I told i was given quote on that belt on my oil change date but person was rude refuses to acknowldge anything and hung up on me
Highly recommend getting your oil change through them
The staff and service is amazing. Gurwinder was very friendly and explained everything in detail. I will definitely be returning again!
Terrible place. Was a customer for over 2 year then when I purchased a new vehicle (truck) and brought it in, i was told they want to do 1000$ dollars worth of work. Engine began misfiring as I left shop, Manager is extremely unprofessional.
Hello, The service was really good at this location. But there is an issue to understand they told me they will give the wiper blades for free with a service which I took but at the end they said they cannot give it because the invoice is already made. That's not fair I negotiated a price but then they didn't full fill that.
Apkar did an amazing job. Definitely recommend .
Great service
Great fast service, love it ????????
I have a diesel and you have to start them a bit differently. It's not just turn the key on and go. Reminded them the truck was a diesel. One of their employees didn't know I was standing there and made some smart ass comment to another employee. I had brought my truck there for a simple oil change. They lost my business for good.
When I arrived there was two cars ahead of me with three bays operational. It took one hour and fifty minutes from the time I arrived to leaving for a seasonal tire change and oil change. 50 minutes of that was doing the work on my car. I paid $130 ($60 for seasonal tire change, $60 for oil). It appears I paid $13 for a warranty but I wasn't asked if I wanted a warranty. Given the option I would have said 'no.' I likely won't go back because the length of time it took from first arriving to leaving.
They pulled my fuel pump fuse to try and sell me a new battery. So when I tried to start my truck in the bay, it just kept cranking and they told me that my battery was dead. I'm not retarded if my battery was dead my engine wouldn't crank strong and still not fire. How do I know they pulled my fuel pump fuse? When I got home I popped my hood and the fusebox lid wasn't clipped down all the way and my fuel pump fuse was in backwards. Not impressed.
My experience was not positive. Went for a simple lube and filter. Staff member told me front, rear diff fluids where dark and full of metal. And the transmission oil was dark and highly recommend replacing all three. After questioning further and asking to see the fluids containing metal - upon my visual inspection there was no indication of metal whatsoever or dark fluid (tech didn’t know the fluid was changed 6 months prior). A second review of the transmission fluid that was recommended to be changed due to darkness also revealed the fluid appearing new (transmission also changed 6 months prior). Upon arriving at home, I could smell burning oil. Turns out the front diff dipstick was not put back in!!!
Ammy the manager is very good at his job ,he goes over and beond to satisfy his customers Very smart with cars and trucks .
Both the workers worked hard. Unfortunately I cannot give the service more stars. I felt the one worker was trying to sell and charge me more than what I came in for and what was necessary. I also noticed that they did not do the same to the male customers. All I needed was a tire change. He started showing my things like the air filters, transmission fluid which is something my mechanic would tell me about and would charge me less for. When I came before for a tire change. They did not charge me for supplies or pressure me to buy more things. What happened? I was pleased with the service the last time I came. I do not appreciate being told that I need unnecessary things that my mechanic did not mention. The upselling makes me not want to go back to Mr. Lube for my next tire change.
very client care
Service was excellent and technician was very polite ..and the manager junald was very helpful.
Fast friendly
This place rocks, I'm always happy with the fast, efficient service. Plus I got free wipers.
Firstly, the technicians appeared to be fighting over who got to work on which car which seemed very unprofessional. Secondly, I could barely understand the technician working on my car due to language problems. I think he played on this to increase the confusion. Thirdly, several important items were marked as "completed" or "checked" that were not. Ex. They didn't check the air pressure in my tires despite putting a air pressure number and "checked." They also didn't check my wipers - yet marked complete. They didn't lube my doors - marked complete. Lastly, I asked for my maintenance reminder to be reset. Clearly, the technician did not want to spend the time doing something that was not revenue generating. Again, I think he used his poor language skills to act like he didn't know what I meant. Finally, he said he would "do it later" and I just gave up. It just goes to show this place is more up about upselling as clearly their report defaults to "complete" on several items without actually doing anything. I WILL NOT RETURN and I suggest people go to Midas down the street who seem much more concerned about taking care of your car.
The upsell starts as soon as I enter. The service was good. But, he lays it in. I didn't like how he used safety as an issue for my transmission oil. He tried to get me to flush my oil also...still, I wanted a quick oil change. I haven't said, no so many times in ten minutes in my life.
Just had our oil changed here for the first time. We pulled into the back and immediately someone came out and offered us our choice of coffee or water and handed us a newspaper. We were promptly brought in and had Leo taking care of us. He walked us through what was going on. He also noted we still had our winter tires on and advised that they change them there for $56 taxes in. Extremely good price. After the fluids were all topped up we paid and left in shock at how amazing the customer service was.
Great service and friendly staff...they know their stuff
Would give 6 stars if I could. Every time I come to Mr. Lube at the white rock location they provide phenomenal service. Shout out to my man Tejas, homie kills it every time.
I went in for an oil change today. The attendant told me my transmission fluid needed changing and the engine coolant was straight water. He showed me a coolant tester with clear water in it. With the winter coming, he recommended, I should do it as soon as possible. He quoted me a price of $150 dollars for a complete flush. I declined the service and decided to check my self. (I'm handy with most auto repairs). I went home and checked my engine coolant, it was "pink". Exactly the color it should be. Don't trust anything they say, It's a scam to upsell!!! For convenience sake, I had used Whiterock Mr. Lube 4 times. This will be the last time!
My battery died one day and I was shopping around in order to find a better deal. I went to Mr. Lube on Marine Drive and was helped right away without any delay. My old battery was removed and diagnosed quickly and professionally by Simran. Don't go any further. Prices are good in Mr. Lube and service level is professional.
Nice people, professional job done. Thanks to Happy and Harry!
Such rip off!!! Needed an oil change and they ended up listing 50 other things for my car. First time and yet they couldnt help me. Just because its a first time doesnt mean take an advantage of that person make yourself some commission. Never coming for car service ever.
Karan was wonderful
Great customer service and service tarjit took the time to explain everything that was due and recommended to keep my car running great!!!
People are very friendly.
Excelent service . I was taking care by Manthan , he was very helpful and fast
I would highly recommend Mr. Lube in Orillia. I needed emergency service with flat tire. They took my car and fixed it within 30-40 min. Friendly and professional staff. Great service!
This will be the last time I come here. Midas charges 69.99 for full synthetic and last time I came to mr. lube I paid $86+tax. Today 96.86 +tax!!! Also, I’m paying over $100 to listen to language I don’t understand. 6 people talking Hindi. It’s unprofessional. For all I know they are talking about us. You live and work in Canada. Work places should be understood by all and English should be spoken.
Thank you zodiac and Saba. I came in with engine light one . Never want to go a way .I like the way are you guys are working together. It’s been long time since my car it’s been loved. It’s running like new .
Great and quick service.... regular service done from this location... staff is good especially manager was very helpful....
Tried to rip me off consistently throughout the visit. They to take advantage of most people not knowing anything about oil, filters etc. Not impressed, not coming back.
Been coming to this location for a couple years now. I'm always impressed at how professional, honest and prompt they are with their services. You never have to wait to get in and they are always having some sort of promotion whether it's $10 off or free wiper blade and they will be sure to top off all your fluids. Great job and I will keep coming back!
Hi, I went to Mr. Lube and I had a mesmerizing experience with the service provided. Sepecially Mr Manthan helped me with the service and provided some best deals. I loved the experience.
The team here was great, polite and informative I had gotten my wheel balanced and noticed and issue so I brought it back and they fixed it no problem (free of charge) and I'd like to give a shout out to Ed who helped me out and explained everything as it was happening. Keep up the good work!!
Thank you Steve for you great and honest service! I been their customer for years,They are always friendly and professional.
We just had really great experience here with TJ he was really thorough and very understanding plus respectful of our budget. Very friendly and professional guy who also gave us a lot of knowledge and reassurance. Would definitely recommend these guys the rate for the oil change is also very reasonable and they do a lot of added extras. The bonus for us was the fact that he hooked us up with a free car wash because it was our first time as one of their customers. All in all it was a great experience! Very impressed! Great job TJ!
Great service, quick and easy process, definitely going back for all of my car's needs
Great service staff very friendly
Terrible experience!!! Waiting for 25 min and still my car is not even at the waiting list!!! Bad service
Bad experience, they are not trust worthy, they will never accept their miatakes, instead of apologising they always give you excuse of their mistakes, keep you mind, its always be your mistake if you are taking your car to mr.lube for anything.
Came third time to last check and Sanchit helps a lot. If you need your car to be taken care. Look for him or karan
Brought my 2002 Saturn in because the other Mr.Lube I went to messed up the coolant change, they were very helpful and made it right at no cost. Dominic has exceptional customer service and communication. Definitely recommending this Mr.Lube, and Dom’s service is 5 star in my books. Thanks guys!
Pulled in with a flat tire, just so happen to be the place I pulled over. Well Dave said just pull in I'll swap it for your spare for free, get you on your way again. Service was immediate and fast. Thanks to him with the lift I didn't need to do it in 30 degree heat, 6 year old with me, factory jack and wrench. Cheers
We took our car for oil change. the staff was very friendly.
Very quick and efficient. And affordable.
What a great experience. The customer service was top notch. Your service manager is a true professional providing excellent customer service. I would hire him for my company in a heartbeat.
Zu was amazing he provided alot of usefull info
Professional staff , quick response and very clean and attractive store. Most important is they are following all precautions and Covid guidelines. Guru made a great team to support him and deliver good service to customers.
Sukh was attentive, knowledgeable and quick! Will be back!!
Kuldip was very helpful and professional great service
The staff at Mr. Lube went above and beyond and out of their way to help me when I needed help; they were able to attend to all of my car related inquiries and spent a lot of time fixing air within all tires to ensure that the customer was happy.
Had a flat tire today while in the rain. Took me a hour to put the spare on. Drove straight to nearest Mr. Lube near the Real Canadian Superstore on Weston Rd. as they were open till 5PM. Dealt with Jossi (hope I spelling his name right) who fixed everything, jacked up the car and then changed the spare tire to the repaired tire all in less than 15 minutes. Need to figure out where to get his tools to speed up my tire change time! Definitely would recommend this location. Thank you again Jossi.
A great place to do your oil change
Quick service
Helped me out in an emergency on a Sunday when no other auto shop was open. And I wasn’t even a paying customer! Will definitely make a point to go to them in the future.
Fast friendly and efficient place for oil changes.
I had good experience with jaswant singh . He gave me good customer service. ????????
Staff takes advantage of customer.
Decent prices, good service and friendly staff.
Great service and great staff!!!
TJ and Aptar did an amazing job helping fix my tire!! Thx guys awesome job!!!!
Excellent customer service, See u guys again.
Amazing fast service!
This place is great staff are awesome ????
My friend went in for an oil change and this place tried scamming him. They opened up the engine cover and Pulling out spark plugs saying they need to be replaced. It's a 2015 Acura tlx with low km , no where near needing to be replaced. Then all of the sudden battery is dead and needs replacing. Scammed into paying for the oil change and paying for a new battery. They did this to his dad on a recent oil change so it's clearly a normal routine for them. DO NOT COME HERE. TURN AWAY.
They changed my oil
Great customer service
Great location, fast, friendly knowledgeable service. Been going to this location for years and I am always impressed with the quality of workmanship and services. Deepesh was very helpful at my last visit. Thank you.
Overpriced
Great and courteous service provided by Div. Thanks very much!
Singh went above and beyond in accomidating my need of rims and winter tires, even if he had to work overtime and test the ride with me. Perfect!
TJ helped me with a complicated sensor problem - it’s a great place!
Have come here for years with mine and my sons vehicle. Always quick and professional. Today they went above and beyond to fix my headlight which was not an easy job. Thanks Brandon for doing an amazing job and being very persistent and for the Manager Craig for being so accommodating. Really appreciate it.
Mr Lube Dartmouth is one of the worst places you can go to get an oil change. The woman that works there is shady. They make their commision on other services and NOT the oil change. They will lie to you about your car so they can get more money from other fluid changes.(this is where they make the money) I was a loyal customer till they ripped me off. They advised, i needed other fluid changes/ work ups and I ended paying roughly $450, when i went in for just an oil change. My mechanic told me they lied, and the services they did on the car were not nessessary. I will never go there again. I want to go to a business that I can trust.
I came in the other day looking for an oil change, I've been worried about the pandemic since the start and was nervous coming in. But to my surprise I was handled with extreme care and safety, I was provided with a safe and comfortable environment where I could stop my worrying. The team serviced my vehicle, Zain and Sajjda were very professional and organized always making sure to follow all covid guidelines. Overall I'm more than happy with my service and more importantly I am more than happy with the level of safety and care.
Great and courteous service
Great service here, the employees in the shop are friendly and efficient. Full synthetic oil change is a tad on the pricey side here, but they normally have a coupon you can search the internet for that makes it totally worth it. Is it weird that I want to tip them after? I think Mr. Lube should include a tip option on the debit machine.
Amazing service, great personal amazing quality if I could rate higher I would.
speedy service!
Good job quick and efficient even read my check engine light code for me for free thank you
I have taken my car here a few times for oil change service and the experience is always disappointing. One time the staff aggressively tried to sell me fuel system cleaner and cabin air filters for exorbitant prices. They went so far as to install the cabin filter, and open a bottle of fuel system cleaner and hold it up to my gas tank before getting confirmation from me. For a bottle of fuel system cleaner from Canadian Tire or your local gas station you will pay $5-$10; they tried to charge me nearly $90. The same goes for the cabin air filter. Another time, I watched a staff servicing under my hood throw a heavy box containing four fluid jugs on my engine block. There is an unsettling culture of customer abuse and carelessness at this location. I won't be returning and recommend you take your business elsewhere.
First I apologize for taking this long to write a review. In August we were going to Grundy Lake Provincial Park when about 5km away we blew the driver's front tire. The next afternoon I drove to the Cdn Tire in Sudbury only to find out I could buy a tire but not get it installed as the automotive dept was closing in 10 mins. They suggested the Mr. Lube. I called and they said sure bring it over. Upon arrival I was looked after within minutes and on my way back to Grundy within 30 mins. Tire replaced and balanced. I'm very thankful for their help and think you'd not go wrong dealing with this Mr.Lube. Thank you
I had my breaks and oil change done by Alex and Junald. And they did a great job! They were very professional and i would highly recommend them.????
First come first serve for oil & tires is awesome. Don't let them get you with their upselling of maintenance services!
Told my wife to change her oil every 6000km. Mazda unlimited warranty says 8000km.classic unnecessary maintenance for profit. Another example of the shameless business practices alot of the "newer" business owners feel is ok????? Boycott these con artist clowns and go elsewhere
Excellent service, sent my girlfriend in for an oil change. Came out with just an oil change! First lube shop i didnt have to call back and yell at for trying to upsell her! Will be back!
Normally have good experiences but showed up 730, they open at 8, to get tires changed over ( have them on rims already ) was one car ahead of me. Was greeted by employee and said there was one person ahead of me and said it would be about 40/45 min wait after they got in. An hour and 20 min later someone asked me if I was getting my tires on and if they had been inspected yet. No communication about delay or when I could expect to be taken in. The 10$ one saves by not going to CT may be well worth the spend
My uncle driven his car here. We had really good service here
Great customer service. Quick, Easy, and a honest opinion, Matt was a huge help and very knowledgeable about my truck and everything it need to keep in tip top shape. Thankyou Matt for being patient and taking care of my questions and needs. 5 star service from Matt and the team here
Superb service at Mr Lube for tire repair, from Matt. He has excellent customer services skills and is awesomely kind and very professional!!!
Went today just to check the level of power steering fluid. Not only I got it checked, but top-up at not charge. Little things like this encourage me to stay as a loyal customer. Thank you TJ from North Vancouver branch.
Came again this year for tire service , amazing service .Well organized, your in and out quick.
This place provides the best services I have ever seen. They installed the oil pan heater I had! The service is excellent! I will make the detour to go there because the service is so good - it’s worth it.
Excellent service, trustworthy and helpful. Thanks Peterborough team for your great care.
While in Prince George on an already exhausting work trip to pick up a vehicle that severely needed maintenance, Laura at Mr.lube was approachable, friendly, professional and very understanding! Herself and the whole team worked with me to help me get a new set of tires as well last minute. Super hard working and professional team. I will be sure to stop in if I’m in the Prince George area again for quick maintenance!
Always good work here great staff very friendly
Excellent service ! Courteous staff ! Value for money. I went first time to get oil change , it was an amazing experience with lot of good recommendations for my car. These guys know what they are doing , would have paid lot more had I gone somewhere else. Keep up the good work.
I had good service at this location. It’s good to find people you can trust. Thank you saba. And mr.lube for fixing up my car. I don’t need to go to dealer any more.
Even tho they were so busy I was in and out in a timely manner.
Great service by maurice quizon...will definitely recommend
Mr. Lube always has the best service, this one is no different. Free wipers is a nice touch.
Overpriced! Be aware that all Mr lubes do not charge the same thing.
Matt was great, very knowledgeable and friendly. I was in and out quick with no issues.
Quick and easy. But pricey and they always try and upsell you.
Excellent service every time I go to this location. Manthan is exceptional. He goes above and beyond every time I am there for all my car servicing. He Always has a big welcoming smile.
This is a busy shop, staffed by a young, energetic bunch who are putting in a good effort. However, they need better supervision and probably better pay. I required an oil flush and change; when I rechecked my oil after driving 150kms, it was already quite dark- this doesnt add up on a full synthetic change on a modern, well maintained vehicle. To compound my doubt, I was assured my tire pressures were checked, and after rechecking after the 150kms found the tire pressures were remarkably low in two tires and different in all four. Lastly, I was not emailed a receipt and itemization of service even though my email was supplied to staff. Beware.
Great staff providing excellent service with taking extra precautions in this pandemic ...Thank you guys ????????????????
TJ served me, and I very much appreciate all the effort that he put into ensuring that my vehicle was in peak driving condition.
Manthan has been great help at Mr Lube. Got a great service for oil change and filters.
I have dealt with Dominic the last Three time’s I have been in Mr Lube & his knowledge & professionalism is the first thing I noticed. I rated 5* because of his great service & he definitely went the extra extra mile to help me as a customer. Truly made my day. ???? I will be referring my family and friends to this location. Thank you!! For the best service Dominic.
Got my winter tires changed and they let me know I needed a new set of summers and disposed the old ones free. However, I was charged 75$ extra for new lug nuts, their were clearly no new lug nuts replaced so I suspect it was a false charge to get more money or they dident bother to even use a new set...
i had a really good car service and great staff from Mr.Lube with a such a great costumer service by Allen.
Beware the owner told me because they dont have any trained and licensed mechanics that they are not Responsible for anything that happens to your vehicle This is after another shop verified an issue with there work such as low oil levels not topped up and vehicle not getting greased while an oil change occured The owner was very rude and condescending the way he talked to me and took absolutely no responsibility at all Employees would say the owner wasn't there when in fact minutes later he walked out of a back room They would lie to me,and there supervisor yelled and screamed at me with his face extremely close to mine without wearing a mask The owner,supervisor and a few other employees were all either not wearing mask or wearing them improperly Now I dont care anymore that they failed at checking oil levels and failed to grease my vehicle when I was paying for a lube job and that it cost money repairing damage for low oil level but I am concerned that the owner has so much business that he does not need to care! His statement of his shop having no responsibility do to NOT having licensed mechanics is disturbing to say the least And there lack of professionalism in even talking to the other shop who were repairing 1800 in damage do to low oil levels was appalling I'm sure he will deny everything including telling me they have no responsibility because they dont have licensed mechanics! If I could have I would have gave this business 0 stars
Amazing knowledgeable staff. Professional and polite. Could not be happier with my service . If I could rate higher i would.
very expensive for my VW. got an oil change for a lit cheaper in the dealer.
Do not trust anything they have to say they will lie and rip you off. They didn't even replace my oil filter and charged me for it...just drained my oil and refilled it. Their pricing is crazy too they charge way more for a synthetic oil change and then make you pay more for the synthetic oil makes zero sense...also charge around $80 to install an air filter that takes literally 30seconds to install. I would not waste your time or money at a place like this they prey on people who don't know any better.
Matthew was awesome helped me quickly and promptly and did it sincerely will be back for sure.
Amazing staff. Highly recommended. Ask for Manthan. Hes the man!
Apkar was great, very helpful!
In quick and great customer service.
Great bunch of guys here....Best in the town...Thank you guys✌
the attention is always 1A ...... highly recommended ... I always do my review and oil change in that place
Mat was an amazing worker. Not common to come across a worker passionate about his work as mat. Truly an amazing experience. Would definitely come back for a serving. The world needs more Matt's
Had a wonderful experience getting my oil changed at the new Mr. Lube in Orillia..they explained everything to me and were very friendly. Great service I highly recommend them to anyone.
Brought my Girlfriends car into Mr.lube a few days ago and it was an alright experience. Rylan and Jordan were two of the funniest guys I've met (just laughing and having a good time) but the manager (i think her name was Joey or jody) was just standing there talking about cats for the entire time I was in there. Didnt help anyone at all(extremely unprofessional) I've brought my Girlfriends car in there a couple times in the past and it was always fantastic. But this time was far from. If it wasn't for the funny and honest guys working there I would never come back. -Tom
Very good and efficient service. Professional and honest technicians. I will be coming back and would highly recommend this place.
I gotta give props to my man Bali. Everytime I bring my vehicles in they give me the straight goods. Keep up the great work and see ya in 8000 k!
As I needed to urgently get my oil change just before winter comes, I met a professional kind gentlemen Matt. He was very informative, answered all my questions along with being very patient with me as I had a lot of questions about my old vehicle. I like the fact that Matt was very honest with me from the beginning when there was certain things that I was hesitant about (I don't know a lot about cars from a customers' point of view) and I know and believe that some professional workers would just upsell me constantly... but not Matt, he informed me with clarity exactly what my car needed and I was assured and was comfortable in making the decision of adding an additional component that my vehicle needed because it is very old. The other incentives, Matt was very understanding that I am not ready yet but I definitely will get my car checked again soon. I just wanna say, Thank You kindly Matt for your awesome professional customer service!
Great
Happy with the service here guy was really friendly and helpful
Manifest courtesy and professionalism exhibited always.
Awesome customer service. Definitely be back. They were great from the time we pulled up til we left. Highly recommend
Very good service
There was an issue with my rear differential fluid which Mr Lube had topped up for the first time, it leaked out over the next couple days. Alan took the time to come to my work place and take a look , explained exactly what was wrong, which was totally NOT their fault , and I thought for sure it was. Alan is professional and a very good mechanic, I will get my oil changed there every time. The customer service and knowledge is fantastic!!! Definitely recommend them!!!
My technician was well trained. He was truly delightful. However, I went in to spend $65 on an oil change and left with a bill of over $600. Speaking with my usual mechanic these were unnecessary upsell spends. Beware.
Nothing but professional ,clean and curtius,yes I recomend this location.c
Super great customer service - very knowledgeable, attentive and fun staff! I highly recommend this location!
I wished I could give -5 stars to this place. Assistant manager don’t care about customer and use inappropriate method to find way out so they are not accountable for there mistake.They damaged my vehicle while doing my oil change and there answer was we can only give you an apology because that all you deserved. The assistant manager asset my entire vehicle condition to find millions reason why they shouldn’t paid for there mistake. Finally they call the owner to give an 20$ discount and said I was lucky to have it. I don’t recommend this place due to the simple fact that they don’t care about there customers.
Kuldip is the man. Thanks for the great service
Very great job by mapreet and Navtej. Whole staff was very helpful and kind. I will definitely come back..
Fantastic quick service, fixed my tire in five minutes and as it was just the bead that wasn’t sealed they didn’t even charge me. Old time service, will give them my business in the future. Forgot the name of the guy who helped me but it was a dark haired young bearded guy, man deserves a raise. Good on you Mr Lube!
Great customer service! Apkar was friendly and efficient with my car service.
I have became a regular customer now (third time), and every time I go receive prompt, courteous and excellent service. The Technician Singh who was helping me was really good at explaining the services being done and why they’re important to have done and was super polite and professional.
Great services!! Definitely my new go-to auto service from now on!
Awesome. I returned a couple of weeks after an oil change for new windscreen wipers. The staff tell me there is an offer on and the wipers are free. Ten minutes later I'm, driving away good as new. Great service.
Have been to this location and was used to prompt and friendly service. That changed today. After sitting for 5 minutes the person came out, I told them I was here for an oil change. Was told to go in behind a vehicle. Which I did and sat and waited and waited and waited. Nobody came out to tell me anything, but I just sat there while another car comes in 15 min later and goes into the other bay, then another 15 minutes and another car goes into another bay, I used to be offered coffee and a paper while waiting, now I just get a 40min wait and watch as they have other cars arrive literally 30min after me, go right in. With the convenience factor out the window, there is no reason to visit this Mr Lube anymore. edit: As you can see from the reply below, they can't even be bothered to read the review. it's just a canned response. My review has little to do with somebody coming to tell me what's going on. I could plainly see that no one was managing the lineup and while I sat there for over 40 minutes, they let 2 vehicles in ahead of me. Where is the convenience factor? i am done with these 'quick' oil change places with inadequately trained people. How can you trust a company with an item that will literally destroy your engine if done improperly. Off to find a regular mechanic, or back to the dealership.
Usually would go here while driving through town.. Had exceptional service in the past. I recently went back this month and the service has really gone down hill! High pressure sales and it took for ever. Was not impressed!
Skilled staff with very professional approach ????????????
These guys are good. Fast
Good service
Excellent service and very Covid protocols Inforced. Awsome place to do business.
Thanks so much to Alex& Trey for helping me with 2 nails in my tire! They made sure to get me in during my limited lunch out while at work ???? thanks again soo much !!
Great service! Technician was quick and thorough. Showed us an air filter in the glove box we didn't know was there but needed to be replaced. Highly recommend this location!!
I used to have all my vehicles serviced here and was very happy with the service and price. But in the last couple of years the staff have become relentless at upselling: recommending unneeded servicing (e.g. fuel line flush; transmission fluid replacement supposedly "manufacturer recommended" when it's a sealed unit; etc.); and pushing oil changes at far less than the manufacturer recommended intervals. The last straw for me was when I brought my vehicle in for an oil change and some minor warranty-interval servicing, waited more than 20 minutes until they performed the minor issues, and then was told they didn't have the right oil filter in stock to perform the oil change, which was the primary purpose of my visit - a complete waste of my time. I would rather pay my dealer's slightly higher shop rates, and have the peace of mind that comes from knowing their staff knows exactly what my car needs
Happy
My mechanic TJ at N Van location was so helpful and up front with what my car needed.. Explained the problem and the solution clearly and agreed the cost .. very helpful and efficient!
The guys go out of their way to help you, trustworthy in my experience
I enjoyed my visit to Mr.Lube The friendly staff lubed my doors, checked my engine fluids and filters, changed my oil and tires all at the same time, plus gave me a coffee and newspaper.No appointment necessary.
Stopped in after work and they helped me with no problems in less than an hour... great customer service
Very professional, polite, honest service. Told me what was needed, showed me what was wrong with the car/tires and what was needed to fix it. No charge for diagnostic and topped up the coolant for free.
Very polite staff especially Manthan is very supportive and knowledgeable. He fixed my service very quickly and I recommend this is the best mr lube. Maurice is Also another mechanic who is very helpful.
Wonderful Staff!!!!! Mr Sukhi took care of everything in a quick timely manner. Never could ask for more. Great Job guys.
Poor service and quite rude!
Must visit new place for quick tyre change without any appointment and they are really quick. Meanwhile we enjoyed coffee and pop.
I went there two get winter tire put on rims I never had such a bad experience with a supervisor there he was so nasty two me I had two leave I told him Iam a customer and you can’t treat me that way maybe someone should tell him two have respect for people for more info try your luck
Awesome friendly service! Akpar and Zodiac are a credit to Mr Lube! Thanks!
Best service ever. Guru is the best manager ever
great service, highly recommended !
Very helpful staff.Sukh was really good.Best service ever.
we've been travelling across the USA for about 2 weeks and needed an oil change but didn't know where to go. my nephew , who is in the car leasing business told me to go see mr. lube. boy was he spot on. these guys are awesome. gave us free coffee, a newpaper to read and a free car wash. excellent customer service. showed us the parts before installing them. never been to a mr lube before and now i will not go anywhere else... good job guys .. the manager even printed us a map to get back to ontario from BC.. what more could we have asked for. they went beyond exceptional service.
I like this shop. They fix my leaky tire within 30 min without trick. The shop across, even didn't want to look it , and need 2-3 days to wait.Fixing one leaky tire, need 2-3 days!!
Love it
Fast and good priced oil changes n as a mechanic myself that cant work due to a disability this place has eearned my trust as a great BUISNESS that does oil changes and other small mechanical repairs!
Got my oil changed before a long road trip, was very impressed with the service. Highly recommend!
Visited Mr Lube Orillia Monarch dr had a excellent service quick and fast services,polite and customer friendly staff and got my oil change done under ten minutes.Thank you for the great experience.
First Mr. Lube i been to in ages where the guys didnt sound like programmed robots spitting out the same speech and didnt hit you with the upsell on everything, so ima just leave these 5 shiny bois here.
Technicians are very experienced. They check everything with the normal oil change which is really appreciated must visit
I wouldn’t recommend this place. They are very pushy with trying to upsell on extra services. There was so much effort spent on upselling that they literally forgot to put my transmission dipstick back. ???????????????? First and last visit.....unless you count going back for my dipstick as a second visit.
The crew at Mr. Lube did an excellent job at doing service to my car (Oil Change, Headlight replacement) and even informed me of potential issues with my car and offered solutions. I appreciate their willingness to help their customers and highly recommended this place to people getting their oil change or any type of service to their car.
I absolutely loved the service I received from the staff. The men were very nice and informed me of every step they were doing. I will definitely be recommending them to everyone!
I had a flat tire and these guys helped me out no questions asked!! I guess chivalry isn’t dead!! I definitely will recommend this location to all my friends and family!! Thank you again
Thank you to Simran and Alex for their customer service. I have been visiting this location for years and had an unrelated vehicle issue that I contacted them about. They told me to come in anytime and were able to fix the issue free of charge. Although it only took 5 minutes, it went a long way. That is the customer service we need more of everywhere. Thank you guys at Mr Lube King George!
The guys at Mr. Lube on Douglas made needing to get my tires and oil changed something to look forward to! They were attentive and diligent with all of the quirks my little Fiat presented, and they were so friendly, chatting with me as they worked and answering all of my silly questions! I felt that I was under great care and was sad to drive off when it was over! Looking forward to my next oil change! Thanks guys :)
Really professional service
Great service....in and out in a flash
Great service !
Professional crew, honest, and very helpful towards options or alternatives fixing your car. I value how quick they always get my car ready and appreciate the warmth when dealing with them. Thank you Sarbjeet and the whole team.
Great service and fast
Amazing group of young talented and genuine mechanics, every visit I leave im always in a better mood. Mechanics all have a great attitude and the overall energy of the shop shows they actually enjoy working there which is great. Hard to find good workers these days but each of these guys work and act as though it were there own business. 10/10
Very good quick and friendly service!
The guys are great here!! Always a terrific oil change experience.
Fast, Friendly and Excellent service .Thanks so much.I am regular customer and will definitely come back at this location.
I was charged $201 today ($180 plus taxes) to change summer to winter tires on a 2017 Mazda CX5. Thats $45 per wheel for a change over and balancing. I don't know anywhere else that charges that much for something so simple. I phoned two other Mr Lube locations after I got home and was quoted $140 each time (over 20% less). Plus, they were not even quick. I was in the bay for more than an hour. First and last time.
I have done my Transmission service at this location. Car is running very smooth. Manager Guru helped me with very Professional way. It was a wonderful experience. I would highly recommend this location
We use Mr. Lube for oil changes almost exclusively. We like their service, and generally have no problems with their friendly staff. I have to say, this time was a bit different. Jodi started off rather nicely, but as things progressed, got involved in areas that frankly weren't really her business. I'll get back to that in a second. The gentleman working underneath the vehicle was audibly complaining the whole time about everything. With all due respect, if he doesn't like his job, I'm sure there are other places he could be. We were too far forward (under the direction of Jodi), so had to be rolled backward, then he complained again that we still weren't in the right spot. Then he complained that the skid plates were too heavy, and it went on the whole time. ...back to Jodi's "advising us." She was filling the tires with air, which is a nice thing that Mr. Lube does, but then she decided she didn't like our metal valve stem caps, and decided to voice her opinions to the gentleman underneath the vehicle. She was telling him how terrible an idea this was...what a terrible idea this was in the winter (it is August, and these are the summer wheels—we have winter tires on different rims). She was clearly speaking loud enough so we could hear. This whole fiasco was wearing on our nerves to the point where we are beginning to wonder why in the world we came to Mr. Lube! She finally comes to the window and asks the owner of our vehicle, a young lady if she had "overheard" the conversation about the valve stem covers (who couldn't have)? The young lady who owns the vehicle said she was well aware, and that these are the summer wheels. Seriously, why in the world is this any of Jodi's business? I'm not sure why Jodi needs to be even sticking her nose in business that is not hers. This whole fiasco of complaining and talking about our vehicle etc. and this type of demeaning attitude was SO UNPROFESSIONAL; it was totally ridiculous!!!
Had a good experience with tire change service
Wonderful staff, especially Glennie who was very helpful! Other than the wait (which really can’t be blamed on staff) the service was outstanding and everyone was very friendly and helpful. Thanks again, Glennie!
A great place to service your car
These guys are awesome!
Very disappointed! I went for the oil change and they told me that last time I came here someone mistakenly put wrong oil in my car and this time they have to put the special one for bmw so that it can work properly. They also told me that we need to change the filters. In all I was charged 192$ just for an oil change. Did not expect that much and was utterly disappointed.
Awesome customer service! Fair prices and they actually care about the work they do. Keep up the great work Mr.Lube Orillia
Fantastic job done by Dominic and Saba, ill be back for sure at this location. Great work guys
Charged me for a power steering fluid top up, even though my f150 has electronic power steering. Quite shady
Very happy with the work done, was worth waiting and the visual experience
Fast courteous
Very good service and polite staff
We have a concerted bus that we are taking across the country. We came to Mr. Lube to have our oil changed. After a few seconds with Sam (new owner) we knew we were in good hands. The bus was new to us so there were various issues that arose while completing the oil change. The staff were extremely attentive and efficient, every issue was solved very quickly. Not only would I highly recommend this location to everyone, but especially to those prepping for a long trip.
Excellent service, I’ve been to Mr Lube Victoria today and my experience was great, thank you very much! Brendon was the guy who did the oil change, very competent. I recommend this place.
Normally not one to put someone on blast, but arrived at Mr. Lube, 490 Dundas St. W Oakville this evening, and was offered water and a newspaper, appreciated, and they proceeded to change the oil for me. When it comes to going through the work that was completed, the technician shows me the sheet and asks me to sign off on it. The check sheet states that: - The head lights are okay; and - The cabin air filter has been checked, among other things. The technician checked my head lights twice, and stated everything was fine, but I know from the reflection in the glass overhead door that the right head light is out, but it still passed the inspection. The cabin air filter was not checked but it was stated as okay, and when I questioned this the technician stated that they had checked the air filter and because it was fine, the cabin air filter would be fine also. When I asked how they would know this they stated that since it was changed in 2015 (per their records) it would still be fine, that was 110,000 kms ago (Hyundai manual recommends changing it every 48,000). To top it all off, the technician had signed off that windows and door hinges were cleaned and sprayed, respectively. At this point the technician has developed some self doubt after getting the head lights and filter wrong, and asked me if these services (windows and doors) were done, I know they were as I was paying attention, but this is not my responsibility to keep tabs on. Blindly signing off on "courtesy" " services, as much as they are appreciated, is a cause for concern, as who knows how services that are paid for are actually completed. Don't punish the technician, just hold your staff to a higher standard.
Super friendly, fast and very knowledgeable staff. It's the only place I go for oil changes.
They make me wait 15 min in front of the doors and and someone else pass in front of me and after im waiting the mecanic came at me and said i cant change your tire after 15 min of waiting. i fine they are not profesionnel. and when they said ''first arrive first in'' its not true they dont give a f*** about the first
Came for an oil change, ended paying nearly $800.00 for supposedly tires, brakes..on & on, you name it, then 3 days later, got a flat tire, and a car guy put air in all my tires, and said they were ALL low in air, which Mr. Lube said had been DONE...I sensed it wasn't a trustworthy service, and still want some of my money back from the tire fiasco !
The folks who work here are super friendly :) Best drive thru service in town!!!
Sharma and Happy were very efficient and fast! Great service
Oil change for hubby. Great staff
The service has always been very good, The staff have made it great. never push an option and answer all question so anyone can understand and make the best choice for your needs
My car died on the trans Canada in Saskatchewan the day after my oil change... I'm in a tow truck right now very upset and very angry. My car ran out of oil in -30C weather. I suspect Mr lube. I will see tomorrow, but I'm sure it's something they did. I'm pissed. Ya, not happy.
Karan at this location offers exceptional customer service. Highly recommended. Did some minor repairs, free of charge and got me on my way in no time. Get all my work done here.
Left residue on the bottom of the vehicle that leaked on my driveway and possibly other people's driveways as I use the vehicle for work. lost parts after checking vehicle. Not going there again until they clean up their act.
Quick, efficient and friendly. Thanks Andrew I appreciate the last min help!
Awesome hard working people! Quick and professional. Nice to find an oil change place that doesn’t upsell!
Great service from very friendly staff and management. Professional company and this franchise specifically was very well performed. I return to this location specifically and will continue to do so.
Amazing service friendly staff they do a good helpful check every time!
Complete dissatisfaction with this location. I made 4 trips to this location over a set of wipers, and that not the part that gets me, it's the way it was dealt with. This was the first service of any kind I got from Mr. Lube, and it will be my last, which is a shame because in theory, it seemed like a decent place to have small jobs done. Will take my business elsewhere.
The person lied about fixing my car. They just want you to spent more money. Not a trustworthy place for your car service
Friendly service, highly recommend. Sukh did really good job.
It was refreshing to see a level of service and professionalism in a time when those qualities are lacking. I will continue to use this shop
Most disappointing experience I've ever had at any automotive shop. They put gear oil in my transmission. The only drained my differential fluids through the fill plugs (also stripped them) and bairly changed any fluid. I had to have it serviced shortly after at a dealership. They confirmed my above statement. Mr. Lubes one saving grace is that their corporate office is footing the bill. Please spend the extra time and money and do to a dealership. Will never use mr lube again
Amazing service Ryan is your guy. Very knowledgeable.
Very friendly and knowledgeable staff. Nicholas was able to help me out with my oil and diff fluid change. Free coffee as well!
Mr Lube's service was great yesterday, especialy Daryl gave us fantastic service. Thanks Daryl!!
I can’t thank the gentlemen at Mr. Lube enough. We discovered we had a flat tire on a Sunday evening. We were far from home with 4 kids and a grandma with Alzheimer’s. My hubby was injured and unable to change the tire. We called and drove over carefully only to find that our vehicle was too large for their lifts. We have a sprinter van. They saw our situation and jumped into action to help. We got the spare on and we are on our way in no time.
Outstanding service. Not only are they extremely polite, but also very helpful when it comes to having you completely understand what is being performed on your vehicle. With little ones in the car they offer colouring books to keep them entertained which is very helpful for us moms, as well as drinks and snacks!!! One hundred percent recommended, will definitely be returning to Mr.Lube at 3287 Monarch Drive Orillia for any work needed in the future!
They overcharge on oil change.
Very bad service . I went for oil change twice n both times they did not change the oil filter but charged for them .I was watching all this because from last time m suspicious if they change the oil filter. Yesterday they did not change it either . I am not going here again. Be aware and make sure they change your oil filters and you dont get extra charged
Dint give me wat I really needed But best service from the best employees.
Great customer service.
The young lady who helped us was great, well informed and pleasant to deal with.
I’ve stopped going to Canadian tire for oil changes & tire changes as I felt like I wasn’t being treated well because I’m a young woman. I have felt very comfortable at Mr.Lube as they tell me what’s going on. Your staff at this location was very kind and calm. I never feel like I’m being taken advantage of, so thank you for that! Some names of the workers that I’ve encountered that were very friendly were Alex, Evan and Ken! Thanks for the good customer service.
Great job
I just got my oil changed at Mr Lube in Orillia, the was looked after by the manager Kuldip and i was very impressed with his work ethic level of professionalism, and ability to walk me through the process and ensure everything was done correctly! I would highly recommend this location to anyone. Thanks Kuldip keep up the good work!
I usually would give this place a 5 star rating for level of service and speed. However, the last visit I made, the tech informed me that my serpentine belt was "falling apart" and my coolant needed flushing. I was skeptical as every time I'm in, they recommend some extra service and make it seem dire that I get it done. My dad is a mechanic, so I asked him to order me a belt and replace it. Mr. Lube wanted $100 for the belt and service. The belt cost less than $20. My dad got the serpentine belt off in 5 minutes and upon inspection, it was in PERFECT CONDITION. Not a single sign of wear. It had been replaced before I bought the car, as it wasn't a factory belt. My dad also checked the coolant, and with my particular make the coolant is meant to be orange. It was totally fine and unnecessary to flush. Due to the dishonesty of your techs to make sales, I won't be returning. Beware of added services by these guys!!!!!!!!
Staff needs more training before allowing to work on vehicles!
The best place in town for an oil change professional knowledgeable polite price quality excellent 2 thumps up
The service was stupendous!!! Shotout to Mr Bhupinder, who explained me all the services my car need. Friendly atmosphere. I'd say MUST VISIT
I came here for an oil change against my better judgement. This was a big mistake! First, they told me that my car requires the more expensive synthetic oil. I was able to confirm with the manufacturer that this is not the case and that I can just use mineral oil in my car. Next, my car requires a torque spec to remove the drain plug. They did not have one so they just hammered an Allen key into it. Then, they tried to up sell me an engine flush even though my oil was still golden. They claimed that the manufacturer required it in their maintenance schedule. Not only is that not the case, engine flushed have been known to cause complete engine failure and they void manufacturers warranties. I gave them permission to change my engine air filter, cabin air filter, and coolant. I could tell by looking at both the engine air filter and cabin air filter that they had not been replaced.the coolant had been changed, however, my car requires a special kind of coolant called dexcool. Dexcool is orange in colour. The stuff that they had used was green so it was not dexcool and I had to have it changed all over again somewhere else.
Great service and friendly staff.
fast and efficient service. free wash was a bonus
Absolutely fantastic service. Friendly staff would recommend to anyone.
The service was excellent a bit over priced from what i was told over the phone however matt/ Rohan and john were amazing and informative. The service was also very quick
For anybody considering using Mr. Lube I recommend you be very careful and not let yourself get sucked into their sales tactics. Furthermore I would shop around comparing prices before you go there. Even for a simple oil change. I took my car to Mr. Lube yesterday to get an oil change and they charged me $100 when the Mazda dealership charges only $73.00. For that simple reason I will no longer use Mr. Lube. They told me I needed the premium synthetic oil when I only needed the synthetic oil. I called the Mazda dealership after and they confirmed that I only needed the synthetic oil like stated in the manual. Essentially I was up charged unnecessarily. Whether or not they had the best intentions in mind or just flat out lied to me , they were wrong. They will probably try and convince you that your car needs some other services done at that time. I recommend you come back another day to get this work done and not just agree on the spot. Think it over and do your research and don't take their word for everything. I am sure in many cases the work is not absolutely required at that time. They have very good sales tactics and I am just saying be careful not to waste your money there. For example if your car is running fine and they tell you that your car needs a fuel injection cleaning which will cost around $150.00, I would decline and just go to Canadian tire and buy a $5.00 bottle of fuel injection cleaner. Overall the service is pretty good however I am really frustrated I wasted $25.00 and almost wasted $150.00 on a fuel injection cleaning I did not need. I am glad I took a minute to think it over and decided to decline. I will not go to Mr Lube again unless I am in a real jam. They overcharged me for a simple oil change. I hope this helps and don't forget that almost any car / engine questions can be answered on the internet. Have a nice day, Mike
Great service as usual, location is full of professionals who are very knowledgeable. Do not get the up sell feeling like you get from other places
Very good service nice and smiling face
Good service! Just had to wait longer then we were told we'd have to before our car was worked on.
Good customer service, quick and easy.
This location offers 25% off veterans oil change on Nov 11 2020, their main St location is offering it for free.
Very busy during tire change season. Although appointment is not required, but still better to reach early. Had to make two trips to get winter tire installation done. Staff is very efficient and helpful.
Rip off! 150 dollars for tire change!!!
Perfect costumer service! Great work, awesome team. Even treat for dog :) We highly recommend this place.
The man helping me was an absolute speed machine. Fixed up my big ol diesel in no time. Will 100% be coming back make sure this man gets his bonus. Absolute cutie.
I went there for tire change, Tejas and Simran were really helpful. It was a great experience
The staff is efficient but I found it very expensive.
Great service and great team that work there. I'll be back
Quick response and efficient
Paid 50 dollars for an oil filter that cost 12.00 at the part store
Lady upstairs, I believe Kelly was very rude to me as coming in. I will not be returning there in the future. I advise everyone that i know not to go there after the experience i had. Made my bad day worse.
Slow, overpriced and try to up sell useless and unnecessary product. Will stay at the dealer
My opinion the best Mr.Lube in the city!!! Very professional, friendly and helpful would recommend checking this place out the next time you need your oil change,!!
Great Service. Couldn't possibly say enough positive things about this location in a review
Amazing experience this morning. The staff were thorough, friendly and efficient. I called to install a block heater and upon inspection, there was one already tucked away in my truck. They got my vehicle winter ready, on short notice, and replaced my battery at a very reasonable cost. Even better service than other Mr.Lubes I’ve been to. Would highly recommend. Thank you!
Service is so fast and good. No need of appointment just go and get best service. I got good discount. Everything is superb
Staff was very friendly and knowledgeable and Junald there manager was very helpful, keep up the good work White Rock Mr lube
I got there just before close as they were cleaning but Matthew very kindly welcomed us in for a quick oil change. He was extremely helpful and very well informed, answering all of my questions. Thanks for the great service and I would recommend this location to anyone looking for an oil change. Thanks again Matt!
First time taking my car to get serviced. Everyone there was great, especially the older guy with the Eastern European accent.
Prompt, pleasant service. Did not recommend superior products for my aging vehicle. I got the standard oil change package and because I drive extensively I had my spark plugs changed and new pads placed on my front wheels. They gave me a SUPER discount and I appreciate it. Highly recommend this location.
Came in for 4 wheel valve stem replacement. Given a fixed price quote. One of the valves was so badly corroded it broke off. The team spent extra time to remove it (worst case they had ever seen), and when I offered to pay a bit more for their effort they said they would honour the quote! Very impressed with their work ethic and diligence. Would definitely recommend them ! Geoff G
This is by far the best oil change service I’ve ever had, the manager Shawn is one of the best people I’ve ever had the pleasure of dealing with. 10/10 would recommend.
Love dealing with David, straight up, not trying to up sell anything, very knowledgeable.
My visit entailed an oil change, front diff fluid change, and tire change with rim change. From the first encounter, Singh was incredibly friendly, courteous and knowledgeable. Singh was also super kind and honest about acknowledging how long this service would take given that I had my four year old niece with me. He brought her some colouring supplies and a balloon, which she loved. Singh kept me updated all throughout the process, letting me know approximately how much time was left so I knew what to expect. I was grateful for these updates and for the kindness he, and others who helped, showed us. We love Mr. Lube and will definitely be back! Thank you Singh for another efficient and pleasant visit.
I will not be returning. Unfortunately once trust is broken with regards to my vehicles it will not be gained again. As seen in this photo, I went in for a routine oil change, and then I was pressured into getting a brand new tire because of this "puncture". I asked if they would at least try to patch it if it actually was punctured (the tire still had proper pressure and it seemed like a bolt not a screw) because it was quite close to the inside of the tread, only bordering on too close to the sidewall. It really seemed like they were hoping I was just gullible and would go along with their recommendation. They even just started adding it to the bill for me assuming I would want a new one. I drove it to Canadian Tire at Dundas and Trafalgar instead, and they said that yes, there is a chance it's not repairable because it's close to the sidewall but they will at least try. Turns out it was just a bolt with its top cut off, I didn't even puncture the tire. Canadian Tire didn't even charge me for the tire inspection because they felt bad someone probably tried to dupe me AND they were kind enough to do this for me even though it was past the last call of the day for taking any new jobs. I will be returning to Canadian Tire for future service.
Driving into this shop and not looking forward for this oil change knowing I have to deal with the Drama of Mr Lube ,having had no choice on a Sunday morning when Jeffy Lube in the area wanting me to wait 90 minutes because the is ONE car ahead of me ! First , Mr Lube technician suggested a $177 oil Plus Special filter Plus Plus Plus etc. ending up paying $240 , then the Drama of air filter and how it can break your engine then the Drama of Cabin Filter and how it can hurt your kids that are breathing the air inside the car .... anyways I just requested the same oil change that I had on my last change at the same location 4 months earlier ,the technician did not like that and wanted the VW oil that will cost $177 for the oil only . I was clear with the technician saying I just want the basic oil change no filters and other stuff , the car is a lease car and Im returning it in three month so i do not want to change any filters right now , the technician commented in a sarcastic way " NO need to change the oil then" I wanted to reply to his comment with the same demeanor but I let it go , Simply I will not go back there again and not to any Mr Lube location anymore , at mr lube you are only welcome if you take the technician advise, I was thinking if i really took their advice I would have spent $400 at least.
I had recently had my oil changed at a different shop and a week later was experiencing an oil leak. Due to better service hours I took my car to Mr. Lube to have the problem checked out. Mathan was extremely professional and quickly …
They're fine. They change oil.
Prompt and efficient
Another great experience at this Mr. Lube! These guys are the best in the business for anything car related. Go see Apkar, he is very knowledgeable when it comes to automotive.
Excellent service! the person who helped me, his name was Micky. He was so friendly and professional and was very well informed about the vehicle. Gave me lots of great suggestions as well. Will definitely come again because of you micky, thanks a lot!
I have Honda Civic 2015, I have recently been to this location for oil change and Satnam helped me for my visit & he helped me their best package and some tips that i can use. He wished me and was very helpful with explaining the benefits of their pakages. Will return for service for sure Thanks
Waited 20 mins at the door. Only 2 cars being serviced. Did not wait around any longer
Fast, efficient and reliable service. Davona was friendly and thorough and I appreciated her not pushing extra services that I don't need. She offered drinks and colouring for the kids while we were waiting.
Never have I seen an establishment so efficient. The owners are the friendliest most sociable people, who go above and beyond to meet the customers needs. The staff is extremely knowledgeable and they work together with the utmost respect. Excuse the irony when I say they are like a well oiled machine. The employees are constantly helping each other even when working on other vehicles, and having a great time doing so. They will always let you know when maintenance is recommended for your car even if they can't do the service themselves. This shows that although they are a business, they care about the community, because they are part of the community themselves. In short, these guys are so good, expect to get you oil changed within 10-15 minutes. You can also do tire rotations and winter tire exchanges without appointments, as well as almost all of your other fluid services
Great service from Happy and the team. Professional, and fair. Provided options for different available services and did not pressure me to complete any that I didn't want to do. Thanks!
Scott and his team run an efficient professional business here. I would highly recommend them. They exceed and met all our expectations on our visit today. Thank you
They do a good job everytime .ive been in a good 15 times
Great job , friendly, fast , polite and professional! Will definitely go there again ! Thanks guys !
Excellent Service!! Guy named Gurpreet was really supportive. Supervisor Sahrab was awesome as well!! Keep up the good work guys!
Kenmount Road location was quick and easy.. in and out for my tire change. Griffin was friendly and professional.
Awesome and honest service. Ryan and Joe gave me great advice on my vehicle and ended up not charging me a thing. They don't upsell. I will be back.
Great Service , very friendly staff . Best customer service from the owner Gary . Definitely I will recommend you to all my friends . Mike .
Xander was very professional, informative and efficient. Offered other recommended services, and wasn’t “too pushy” which was appreciated
I needed help repairing a tire off of a snowblower. It was a small job that could have easily been turned down. Instead, the team jumped into action and solved my problem! They made my day. Highly recommended
I came in for a regular oil change just the other day and am extremely pleased with the level of service and felt taken care of. Happy was more than helpful even offered me coffee while I wait. Would recommend!
Was in line and bumped twice for friends of the staff
Good service ????and good prices
Bill and the other guys provided great service! They were able to accommodate me even without an appointment. Explained everything including some helpful recommendations for upcoming service. Also happy to see all were wearing masks and being conscious of social distancing!
Go to the middle window for winter tires, they're way faster. The third window with the white guy is painfully slow. 3 cars went ahead of me in the middle window
They refused to check my fuses.... Bummer for service.
Just left this location, the oil change took more than half an hour. The tech kept pushing a power steering fluid change, and I immediately advised that it was serviced a month ago but my dealership. Still the tech insisted several more times even advising of a promotional rate. They also couldn't top up my washer fluid because they "ran out". Very poor service, will never be going back, waste of time, money and patience.
Always went here with my car. Went twice yesterday to get my tires changed, with a 2 hour wait the first time I said I would come back. Went back around 4:30 and was told it would be a 20 minute wait. Waited about a hour while other cars went in, so I left. Went back today and I parked my car to wait and the guy came out and waited for the girl to park her car, chatted her up and then went to find out about getting her tires changed, that weren't on rims and she was the last one for tires. Looked in my passenger window because both front windows were down, and asked me what I was having done. Told him tires but I probably had to leave because of it and informed him that it was my third time there, he asked me if my tires were on rims and I advised him they were. Was advised I would have to come back because they were too busy. Sorry went to Jiffy Lube instead. Got my tires done within 5 minutes of pulling in and a better price. Guess I found a new place for my car.
Had a great experience at this location manthan is doing really good job. Changed my transmission fluid which was dirty like a hell. Great job man.
Very fast. Great customer service. Went above and beyond.
Tejas did good work!
Always happy to come here! You guys are always friendly and very helpful!!!
Amazing staff and customer service
Great service and a super friendly and knowledgeable staff
Always go to this branch for my car services, they are professional and know thier job well Thanks for Manthan and Maurice , always helpful and professional.
(Translated) SUKH AWESOME SERVICE (Original) SUKH AWESOME SERVICE
Super friendly staff!
Was a quick and efficient experience; used to be a longer wait before, now the team takes care of everything that needs to be done and goes above and beyond with solutions.
Fast service and friendly staff
Babar was extremely helpful during my visit. Great customer service!
Friendly and knowledgeable staff, very helpful. Great honest service. Well maintained and clean shop.
Good service friendly staff
This is my go to for all my car’s fluid needs
Fast and efficient car service. Excellent customer service skills. 100% recommended
Best sevice by Happy
I went here for a tire change and was told my lug nuts are swollen and would need to be changed as well. I ask how many and how much. I was told 16 needed changed and 10.99 each i said i couldn't afford it right now and id ask my mechanic about it and see what he has to say. So i told them to put my lug nuts back on and they put 5 or 6 different kinds on that were not mine one of witch is a locking kind and i over heard one say the next person that comes in and says they'll ask their mechanic don't take the tires off send them on their way
I've been coming to these guys for 20 years. They never sell you anything you dont need. They are kind and courteous and always do an amazing job. I wouldn't recommend going anywhere else
Excellent service from technician Guri!
Do not go here! I went for a seasonal tire swap from my all seasons to winter tires. They charge $79 plus tax, after I get them done I called the Main Street store and it’s only $59 plus tax. Canadian tire is only $40. Plus they told me I don’t need to rotate my winters tires from back to front. They do this in hope of your tires wearing out faster and that you come back here to buy new ones. Never again will I come here.
First time here, used to Calgary Alberta. Absolutely wonderful service.
These guys do great work at a great price. They have never messed up and they check the whole car over for me when I come in. They are always friendly and knowledgeable. Last time I had my kids and they gave the kids balloons and made the next 20 min enjoyable! Thanks guys! If there is a negative it would be that they can get very busy and you can wait a bit but you can drink a coffee instead of laying on your back in your driveway so I don’t mind!
Murdering Dinosaurs to keep business afloat, Quality of dinosaurs is supreme, much better than taco sunday at taco time.
My mother had went in for me while I was at work and I had both my tires losing air. Thinking and stressing that I would have to get new winter tires and it costing a fortune, instead they had told us that it was a quick and easy fix and they had done it for free! Definitely coming back if I have anymore problems with my car. Thanks again Steven and his guys for helping me out big time
Amazing service. Recommended a few things that I already knew I had to do and got it done RIGHT AWAY! Sat in my car and worked on my laptop while getting my cars maintenance done. Can't beat that!
Excellent service by Babar my service technician. Fast, friendly and knowledgeable. No pressure tactics and always good advice.
Very polite young man in charge of oil change on my vehicle. Knowledgeable and efficient.
Took my car in to fix the brakes. They were highly customer friendly. Service was great and timely. No issues with my brakes since.
Manthan did a fantastic job. Recommended service I needed in addition to my oil change
Great place to get your vehicle serviced great service and great staff
Fast and efficient.
I have brought my truck here about half a dozen times, they’re always quick and courteous.
Went yesterday to get an oil change, woke up this morning and there was oil all over my driveway. Crawled under my truck and found the drain plug wasnt tight infact so loose I could turn with one finger. Good times!
Thanks Manthan for the great service
Went in for an oil change told me I needed a new battery new air filters and a brake fluid change took car to dealership and it needed none of those dont let these guys scam you
The best place to get an oil change .i have been taking my cars to dealers for a year's. I didnt now this guys will be able to do BMW and my Mercedes s63 . Thanks god this place exit. Thank you team Keep up the good work dont lisen to haters. No one forced them to spend money and complain about
Always polite staff. Very knowledgeable
I've been going to this location for over 5 years now and I highly reccommend this branch, they have a great team. Alex has been my go to person for my car oil change service and he has been professional and exceptional in notifying me of additional services that are due for my car. Not only is the team quick but they do an awesome job everytime. I'll be continuing to go to this location for my future car needs.
Went to this shop to get a few things done with my car. Oil change & tires was quick changing, great service the staff were excellent!! thank you!
Great friendly service!
Polite staff. I was there for an oil change yesterday. The service technician handed me the pamphlet and offered to do the complimentary courtesy check. The service was quick, helpful and the manager even called to help clear things up!
They should just stick to oil changes. I had my Ford Dealership tell me all the work that Mr.Lube said I needed was not necessary.
Every time i bring my truck there I receive great service. Very knowledgably and trustworthy
Great Job Manthan
I always come to this mr lube. They have knowledgeable staff and always treat me with kindness. Any issues they fix right away and do a great job with it. Tyler H. usually handles the repairs.
Was my first experience at Mr.Lube and they gaved a very good service. Very kind. They offer you water, coffee and even a newspaper for the wait. They are fast.
Sukh provided a great service, friendly and quick.
Sukh and Mubashir did great service. Always recommend to go here for oil change.
Fixed my block heater cord and advised me other advise so the cord woul not do that again and they were done a couple of minutes
Great service, friendly and knowledgeable staff, these guys are awesome!
I am glad I chose Mr Lube, quick friendly service. Upfront immediately about the price of the work done on my car and detailed why. I will recommend this shop to all my family in the area. Specially thanks to guru to give me a good service…
Not good oil change service, I came to here with my Audi A5 to change oil, and my car gave me alert about minimum level of oil level 4 month later with only 6000km usage. I went back to this place again re-changed my oil with same cost(they do charge me this time), and my car gave me a warn today with 8month and 4000km usage. I definitely believe that they did not give my car enough oil. Really angry now
The guys who work here are super friendly and helpful ! They are not there to rip you off either which is nice for a change. All around amazing experience ☆☆☆☆☆
It was great service friendly fast teamwork and fixed pennzoils mistakes i will be back and recommend them thank you Pritul Patel &Team
Manthan very good job.
Great service by Harry , they value your time ! Highly recommended!!
This Mr. Lube location has the greatest technicians. Not only are they thorough. But they conduct themselves in a professional manner. Every time I go in for an oil change l am fully confident that my vehicle will get top notch service. Thanks Guys...will be back for sure with friends & family as you guys say......
Very quick and knowledgeable, staff were also very professional! Definitely recommend
Very impressed ???? Nice serive Nice people Especially Happy nice man
Friendly service and quick! Highly recommended!
They such a rip off. I only went there for oil change and person told me i need to change transmission oil front and rear which i said okay but never told me there will be special service charges for transmission oil change. After i share this incident with everyone and i heard that everyone who went at Mr Lube were told same that they need to change transmission oil so they could make Big fat Bill and make all the money at once. Come on Mr. Lube Shame on you. Specially who ever owner is. Tip for first visit never say you are visiting first time.
GREAT SERVICE
MANTHAN great explanation on tire pressure gauges.He checked tire pressure for me. Before it was high. He make sure it was safe.
Totally up to expectations.
These guys are seriously the best! I was stranded as a hose in my car blew and leaked out all my coolant. I called to see if they would be able to take a look at my car if I got a tow truck to drop me off. Instead, they ended up coming to me and fixed my car where it had broken down. I am so appreciative that they went out of their way to help me! I cannot thank them enough, they were absolutely amazing :) I know where I will be taking my car for servicing from now on!
They overcharged my for some diff oil told me I had a locker to find out later it was an open diff. I will never go back crooks
Very good and fast service!! i would highly recommend, they have very friendly staff like Ray????????
Great service and folks that work there
I've been going to mr lube for a long time this is a great location. More recently this past 2 oil changes i've had exceptionally good service they've really improved on what already is my number 1 oil change choice. Highly recommend to everyone. Fast, friendly, fair and honest
Waited 1.5 hours for a simple oil change!
Great service - helpful in explaining issues. Scott was my service guy. Thank you Scott!
Needed only an oil change and employees were insistent that way more was needed. Also took forever to get out of there as the man seemed to struggle putting the bolts back on everything they took off and found out when arriving home that they did not put my battery back on correctly and it was loose. Was told that I must change my spark plug even though it was not needed. Should have been a quick in and out with it just being an oil change but it was not, should focus more on what the customer had come in for rather than looking for things to fix or having to repeat themselves because the customer cannot understand through accents or having to ask each other questions because they are not sure what they are doing. Will not be returning to this location.
Was good just a long waite not there fault lot of people in line
Good service!!
Great service, knowledgeable staff and treated well , specially guys there sam he is very good and speak my language .
I recommend going here for services because I have worked here and I have seen how everything gets done. It's all professional because the workers treat every customer like family. However I would not recommend working here. I was promised bonuses after 3 months as a lower technician, however got moved upstairs where I had to re-learn everything and wait another 3 months for my bonus to start. I was forced to work without gloves even though every employee had a separate box. When I was given a box I was given one to share with another employee. If you do decide to work here. Make sure you get to know Alex. Alex is the supervisor. He was so helpful and a great person. He would always help me and other co workers. He also always went out of his way to help a customer. When I handed in my two weeks letter the manager Junald fired me on spot. He did not allow me to work there for the duration of the two weeks. On busy days workers were forced to handle all the bays while the manager sat in his office drinking coffee. Go here for the service not to work!
Great service and friendly staff
Very friendly service and incredibly accommodating. 10/10 would recommend this location!
Great service at this location
Terrible service. They told us we could leave the lot and not lose our place in line. When we came back they said that we were lying. Rude.
Fast, friendly and good service. I’ll be coming back regularly!
They are so wonderful to me, Josh & Chris. They have given me advice to deal with my flat tire situation on my rental car. They switched my spare tire from the front to the back because it's safe that way. No charges for their services. These guys have made my day!!!
The service here was beyond expectations! Car feels super happy, and so do I! Tejas killed it!
Don't Trust this guys. Bad work practices! Wife got an oil change done here since I was out of town and when I came home 2 days later I thought it sounded funny. Sure enough they put extremely little oil in. I drained a total 1.5 L out when troubleshooting the problem. It should have been 5.5L. I approached the manager with questions and he just ignored me. The cars dip stick is abnormal (mini cooper) and the new oil is very hard to see on it, but that is no reason for the worker to be dumb enough to put just 1.5 L in. For 2 days the engine ran with little oil which forsure caused damage, but it is the type of damage that I will only see down the road when the engine doesn't last its' expected life.
Arrived, was greeted outside with a newspaper, offered a coffee, friendly staff that seemed to really be eager to provide great service!
Staff was nice and friendly and helped with good advice and good service
Oil changes aren't cheap anymore. However, they do a great job. Professional and quick.
Very friendly manager. She was great. Staffing was an issue so a bit slow - took about 45 minutes.
The guy came right away and ask me immediately for assistance and Simer is very honest about the situation of the car and told me that it is not due for an oil change unlike some other shops they will do the oil change just to get the business even its not due. I will do my business again on this shop.
So impressed with the courtesy and the service i have received from the guys at this location. Definitely recommend friends and family to go at this location for getting their vehicles service.
The tech (store manager) today was overly aggressive and in my wife's face. Tried to intimate her into unneeded services. Spark plugs, fuel line/engine flush (YOU NEED TO DO THIS high urgency)
Great technicians.
Quick, knowledgeable, nice. Love that I can just show up whenever without having to leave my car for a while or make an appointment.
Perfect
Got a flat tire a few km away and came and changed it for me. Great service and saved me some time on Friday evening to not worry about messing anything up on my rental. Great people!
They did the job. I was concerned when he asked me to put my standard car into park... Twice... Other than that, friendly and efficient.
Amazing service. In and out oil change undercoating and wipers in 20 min. I will be back great service
I had to go to Mr.Lube to get my son's tires looked at. The tires were not keeping the air. I thought for sure my son's tires needed repair. Steven and his Team were quick and thorough to determine that all that was needed was the stem valves replaced. Luckily for my son, not a huge expense. Steven was honest and very kind. And...opened on Sunday. Thanks Steven!!
Great place
A regular shop for me. I receive fast and efficient service by the crew here.
Good service and good price
Great service. Friendly bunch of guys they have there.
Great service, I was in and out the door very quickly. The price and service can’t be beat!
Great service
After spending a whole afternoon trying to find a walk-in service. I decided to come to Mr. Lube this morning. Best service ever. And so fast.
Best staff in town! I will only go to this location. Great prices and quick service.
This place is awesome and guys are professional they always make sure that you get best service for car. Mani is very helpful he go beyond to help the customers. Will definitely recommend this place and will come agin for sure.
Great service everytime
Great service did very good with my car
Great Service provided by Mr.Lube Special attention give to service By Scott & Justin
Excellent service- they go above and beyond every time! Super friendly staff! Highly recommend :)
number 1 place for car servicing!!!
Did thorough inspection at no cost. Happy and Sushant are great guys
good service and professional team. Recommend this location
Fantastic customer service! Everyone was so sweet. And to top it all off I didn’t have to wait long at all to get my tires changed!
Amazing service they did a great job.we were traveling across country and leaving Ontario. They serviced our Camry like it was their own car.
very good quality service! very accommodating & friendly. quick service :) Sanchit & Kardick were the best :)
Good job
Needed an oil change done in a hurry and this place exceeded my expectations. Very knowledgeable, very quick and a clear focus on customer service.
I had my oil change done at this location and the service was superb. The entire staff were helpful and the Manager thanked me before I left. I will go back at this location. Good job guys ????????
As always I have found their work on my car timely, well done and at a reasonable cost. I won't go anywhere else. Chala assisted me today. Very ethical and reliable mechanic. His charisma and positive energy definitely made the experience more enjoyable. Cool staff all around! It shows that they enjoy each other’s company!
fast service , friendly staff
Beware of this SCAM - They showed me a sample of dark fluid supposedly from my rear differential and told me they needed to change the fluid in all three differentials at a cost of $300+. I was sceptical and took my car to my regular mechanic who told me the fluid was fine. Looking back I'm not sure the fluid they showed me even came from my car.
I went to the location for getting my car’s wheel rotation job done.The person who attended me was Gurpreet Gill. Gill was efficient, did the job perfectly and also saved a lot of time. Keep it up Gurpreet!!
kind respectful staff , fair prices , fast work . great job guys 5 stars
Happy was very helpful and professional. Certainly will return.
Had some tire problems last Saturday. The staff were so helpful and understanding of my issues. Will definitely be going here for my oil changes.
Very, very impressed with the entire visit. "A bunch of friendly/professional dudes!" I wouldn't hesitate to recommend this establishment or return! Thanks guys...problem solved. Martin.
Had an oil change done yesterday at Mr Lube on Central. Today when I started the truck I heard chirping sound & I could smell burning oil. We pop the hood open and noticed large amount of oil stain & spill in the skid plate area plus the engine bay. Idk if it was Brian (black haired with a ponytail) when he took out the oil filter or the guy underneath the truck in the pit who took off the drain plug. If you make a mess let the customer know about it. Don't just try to clean it. There should be a transparency. $120 & a big mess. Don't recommend.
Good service. Staff was knowledgeable and let me know what additional services needed to happen and why. My wallet wasn't happy but my car will stay in good condition longer and that matters more in the long run.
Great service by Bhupinder .. Amazing guy ????????????????
Quick and reliable as always. Replace your own air filters though lol
Extremely friendly, helpful, and knowledgeable staff! Will definitely continue to attend this location. Highly recommend for great service.
I went for a seasonal tire change. A bald guy came out and said there is a 45 min wait time. I waited for 45 mins before another guy came out and told me to park my car at a different spot. On asking how much longer will it take, he said there will be another two hour wait because they were having trouble with one of the cars. They didn't even bother to inform me that I will have to wait an extra two hours and told me only when I asked. Poor communication and customer service. Won't ever go there again!
Great place for auto service.. Bawa provides ultimate service .. great guy
These guys are great. They accept used oil and used oil filters from DYIers.
Great experience, diagnosed my problem
Very quick service, friendly courteous staff. Great price.
The staff was friendly, informative and worked as a team. No hidden charges. After this amazing experience they have my loyalty.
Great service, friendly staff! Would recommend this location.
These guys are so great. The team went above and beyond and I’m so thankful! Would 1000% recommend and will go back for my next service for sure!
I go to thsi location continuously for all my vehicles. Professional service and they do more than just oil changes. Alot more. James the supervisor figured out I had 2 burnt brake bulbs and a blown fuse that was making my interior lights in my car not work. That dude is knowledgeable. Kind. Courteous and goes out of his way to make sure the time you are there is relaxed and he keeps you up to date on any maintenance your vehicle needs with out upselling you anything you don't need. Thanks James you're the greatest.
My friend saggu from other mrlube store recommended me this location as i live in brampton . to be honest guys ,manager over there mr satnam singh is very humble and knowledgeable guy . He knows what he is doing .. a must visit store .
Non professional.
Amazing service!
I loved my experience at Mr Lube Waterloo! The staff were kind, funny and attentive. Explained to me things I didn't understand. They are really full service - delivering coffee to your car, washing your windshield, greasing your doors, among other things. Highly recommend this place! :)
Good for an oil change
Unquestioning willingness to take on the onerous task of installing my LED headlight bulbs in my vehicle. Good natured eager and willing, better service than I have ever received at the dealership ????
Fast and very efficient
Great & quick service
I had great service from weston location. They sanitize all touch point with fogger gun. Team was excellent and Manager Guru is a great guy. Highly recommended location for the service ????
Definitely the best service I’ve ever had at an oil change place. The staff we’re very friendly honest and explained everything to me in detail. Will definitely be going there for all my services.
This family owned business is awesome. I was on vacation and had a flat on my rental car and they went out of their way to get me safely back on the road. I just wish we had service like that in the states! Victoria, you are lucky to have this family owned Mr. Lube at your service!
One of the best service in Victoria.
Fast and efficient, friendly staff
Excellent quick service, and very reasonable. My attendant was Pritul Patel. Highly recommend.
Amazing staff, really friendly and helpful. Manthan specially was a pleasure to deal with. He helped me fix all the issues with the car and got me out of the station in no time
Bailey was awesome she helped me with my oil change, it was very quick and efficient.
Very unethical.. Avoid at all costs! Went there for a regular oil change and they came back saying I should also change the differential oil immediately. They said they saw mat particles in there meaning the metal is rubbing against metal due to lack of oil. Refused to do so and checked with the dealership later and learned that they lied, they had not even checked differential oil and it didn’t need a change either.
Service was perfect. The guy named sanchit did good job.
Best service I have ever had
I bring my cars here to get oil changes and other services and when I come these guys always greet me and assist me with my car's care. They always inform me on what they are doing and notify me on jobs that will be needed in the future. Thanks Mr Lube weston road
These bunch of professional guys are so great . They always go beyond their limits to help customers. Thank you guys ! Will be coming here always…Stay safe ! Cheers !
Charging me $140 to change tires, while I brought my own set is RIDICULOUS. These companies taking advantage of the current COVID-19 situation and it shows. Never going to Mr. Lube ever again.
Excellent work! Excellent customer service! Tejas was very informative and friendly. A pleasure.
Great service
Great service, wonderful staff. no complaints!
I was late on my winter tire change so i got to mr lube and waited 3 hours to go in for a tire change witch i sorta expected, after spending another 40 ish minutes in the garage bay. After finishing to put 3 tires on new rims that were purchased and 3 of them being put on my jeep, when they were installing the fourth and final tire on the jeep they told me they did not fit on the jeep and the spoke was rubbing on the calliper. At that time i had not many choices put the tires on the old rims i had or just put the old wheels on and get some spacers as they recommended, i did that they had to remove the 3 wheels that were on the jeep at the time and ended up charging me an additional seasonal tire change fee. I left Mr Lube with a 143$ bill and wasted 3.5 hours just to have 3 tires capped and balanced on the wheels, ridiculous.
Great service! Had a popped tire and needed to get a replacement ASAP. Most places were closed on a Sunday but Karl was super helpful and got us what we needed so we were able to leave early the next day. Super responsive and overall a very good experience.
Great price and service
It was just before 8pm, I had not realized my car headlights were out - both of them...I finally realized as I was leaving the city with no more streetlights to guide me. As soon as I noticed I thought who am I going to call at this time, I called Mr. Lube and they told me to come in, and that they would take a look. So thankful they took me in, as they were scheduled to close at 8pm. They stayed behind to help me out, changed my light bulbs thank goodness it wasn't anything more so grateful for their help. I'm definitely going to be go back, they earned my service and more. They were patient and explained everything to me as they were inspecting my car and issue on hand. I would certainly recommend for fast, carefree service.
Only place I will go to have my vehicle serviced. Great work and service. I recommend Myles or Ryan. Thanks guys!
South Surrey has changed people again and not for the better. Person was distant and unfriendly. Probably won't go back.
Excellant service tire change and transmission fluid changed
Excellent professional service
They were very quick and accommodating.
These guys are always amazing. They have gone above and beyond with putting my mind at ease driving older cars and always tell me straight up. I completely trust them. Wonderful place.
Very professional staff with excellent knowledge of all aspects of the vehicle, will see that your well taken care of with some coffee or water while you wait in your vehicle, definitely the best place for service in Orillia
Excellent leadership by Mr. Steve Persaud and team for achieving the company's goals and objectives accordingly. Keep up the good work guys ????
Tried to give this location business twice. Both times there was a 1 hour wait. Defeats the purpose of visiting a location like this. Not operated by professionals. Won’t visit again.
I came for tire change Alex and Karan helps me and told me what’s due on my car. They both are professional
Tejas helped us greatly! Thank you!
Little busy at time but when u can get in their great
Such a wonderful group of people working there...such top notch service
Very fast and friendly
Thanks always quick and efficient. Great customer service.
The manager and guys on shift today were great, they got me out of a bind for a long trip I had ahead of me today, very helpful and accommodating especially on short notice. I will always be coming back here for services!
drove in for tires swap..Scott was kind and prompt with service ..also pointed out about need for wheel balancing and removed small nail in winter tire with no cost ..blown away by service standards!
Dropped in for an oil change and fluids check. 1st time there. Completed - plus an unexpected window cleaning, tire tread check, battery check, all fluids top up and friendly professional service. Been to other similar-type shops. Service here is much better and for comparable price! Coordination was as well remarkable between the crew. The tall young fellow was excellent to deal with. Thank you.
Absolute scam artists.
Gary and his team saved my day! I can not say enough wonderful things about the kind helpful service Gary and his team offered me yesterday. My car had a emergency engin shut off light come on as I was driving past Mr. Lube in N.Van on Marine Dr. I pulled in and they were lined up with cars. Gary came straight over to me and asked what he could do to help. He spoke directly to my cars service department to decide what was best so as not to do any damage to the vehicle. Gary cooled the car down and moved cars around for my car to sit on their property until the towing company could pick up my car. They so kindly kept my key to give to the towing service so I could find my home. I have always used This Mr. Lube location for my oil and fluid changes with excellent service but they really went over and above to do their best for me yesterday. Thank you to the whole team!! Kim
Worst shop!!! Do not ever get your tires changed there!!! They punctured our brand new tires and expected us to purchase new ones, pay the towing AND pay the tire swap x2. Total costing us over 500$!!! They kept on making up excuses, blaming others and getting caught in lies.
Very poor service Very rude lady. Said name is justina Never come here...spend your money elsewhere I got great service at great canadian oil change nearby
A day after I took delivery of my new Tesla Model Y, a indicator on the screen showed a tire with low pressure. I filled it up with air but overnight it went back down. One more time to fill it up and off to Mr Lube, which was still open on a Thursday evening. I was very impressed with their professionality. They knew how to deal with the specifics of a Tesla, the hoist points, taking of the wheel cover and the like. The tire repair (48 km on the tire!) quickly located a screw as the source of the puncture. The technician was very careful removing the tire from the rim and rebalanced the tire before he put it back on the car. He also cleaned the wheel...a nice touch. He didn't just use the air wrench, he used a proper torque wrench and advised me to come back in three days to check to ensure the torque adjustment was appropriate. I've been through many sloppy tire repairs...this one was professional. I would recommend this shop for Tesla owners!
My car stalled in the parking lot. Called Mr. lube, they kindly came to help me. Manger and Mathew got my car going again. It was so stressful I didn’t know what to do. Manager stayed with me to make sure I was ok. Helping with directing traffic around my car. Thank you so much, I really appreciate all their kindness to get home. Best Mr. Lube in the city. Weston/401
Very friendly and knowledgeable staff. Prices are fair and their maintenance turn-around is unbeatable. You can wait in your car while they are working on your vehicle or come back within an hour or so to pick up your car. All their machines seem new and up to date and most of the work is being done with machines with professional staff supervision. Mr. Saba, Jorge and Gary helped us. Thank you gentlemen for making this process very easy for me. Definitely recommend this place for maintaining your out of warranty vehicle.
Really fast service
Fast quick service
Very poor service all around. Twice in a row. Went to this location for two oilchanges in the last year when I could get to my normal shop. And both have been very subpar. The first service I had an oil leak after which happens. Went back and had them inspect the truck. They said "it was nothing. Everything is tight and no leaks. Must have been some oil on the frame". I get home and its still leaking, I decided to look under and found that the oil pan drain plug was more than half out. How do "professionals" not see that? Tightened it myself. The second service was worse. I went in requesting mobile 1 full synthetic oil. I thought all was well until later when I got home and found out on the invoice that not only did they not put in mobile one, (instead using Castrol edge without talking to me) But they used 5w20 oil in a truck that is made for 5w30! Something that is right on the oil cap!! When I went back into to have the correct oil put in I overheard one of the employees talking about how it doesn't overly matter running either weight. Not impressive to see. Especially if i hadn't noticed the incorrect oil. When I called in and explained the problem the manager accepted fault, apologized and offered to have the correct oil put in. Thats the only reason this isn't a 1 star review. Either way I would not recommend taking say vehicle to this Mr lube
Everyone that works there is recpaotable and all are trained wello
First time visit today. Great service. Will be back.
Fast drive through
GREAT SPOT! GREAT SERVICE! Very impressed with the knowledge that they have about all vehicle! Will come back to this locations. VERY IMPRESSED!
I had the same experience as the other 1 star reviews that complained about pushy additional service. In my case this included an engine flush, changing the transfer case and differential fluids and new wipers. I will never go back.
Do not go there. I have used various Mr Lube and been pleased. My first visit to this location was great. The next? Took forever. Lots of fumbling around which concerned me. Lost the nut off my spark plug cap and claimed it was already missing. It was not. Told me to zip tie it. Pardon?? The post is clean as a whistle and I would have noticed as I check my oil etc regularly. They also broke the prop rod holder. So it now rattles around under the hood. I emailed Mr Lube two weeks ago and they have not replied. I’m done with this company. My car is my money maker. I can’t afford sloppy work and the possibility of damage to my car. I understand it is their job to upsell but don’t touch anything else if you are going to do damage and don’t know what you are doing. I average 160 000 kms/year. I get a lot of oil changes.
The crew was very helpful! Solved a big problem of mine and was very nice
The oil change is just a gimmick to get you in the door. What the staff are really trained to do is agressively sell you expensive solutions to problems that don't exist. Their 20 point check up will always find these "problems" with your vehicle and their "solutions" invariablly involve expensive fluids. It's nonsense and you should ignore it. Just keep them focused on changing your oil. They CAN do that.
Dedicated owner, great service, fast, reliable and honourable.
Was in today for a balance job on one of my tires. Called ahead for pricing and they held true to it when I arrived. I was greeted immediately and on my way much quicker than anticipated. Will definitely return to this location again!
I was there today, drove into the bay with a running car. Needed a new battery. They put the 'new battery' in and run my card payment. My car doesnt start after new battery placement. They then charge my 'new battery' and its still doesn't start. After that they proceed to push my car out of the bay into the road!!!!! On the road i request a refund and make them return my original battery that i drove in with which they do. Guess what my old battery starts up after a jump from a mechanic i called to the scene 5 min after this incident. Very unfortunate. Beware.
Was told when I pulled up that it would be apprx 5-10min for oil change (finishing up vehicle in bay) Waited 45min and still no progress. Ended up leaving and going to oil changers where my service was done I'm 13min start to finish. Never again will I be taking any of my vehicles to this location .
Great service! Had an oil change done here. Would highly recommend.
Manny was the best, excellent service, first rate value, loved the coffee and free paper.
Dont ever use these guys i went to the one in dartmouth ns .with my 2017 ram pick up and got oil changed .went home next morning went out started my truck and got half way work and truck quit ..had it towed and dodge checked it over and said oil had 5 litres to much oil and seized engine up ..went back them and told them what happened and was told it not there fault so im out a engine and wa to work over there messup ...7k later got my truck fixed and will never suggest or go mr lube ever agian
Excellent service. Thank you Sukh!
Chris is awesome! Super helpful! Highly recommend their services, they care about their customers!!! ????
Wasn't thrilled with the brand of the complimentary bottled water. Oil change was great.
Great service! I’ve been here twice and a family member has been here once; we’ve got nothing but good things to say. This past week I was helped by a guy with a beard (kudos to him) and he was friendly, informative and offered me services without feeling like he was trying to upsell me. Also, you can’t beat instant service vs having to book an appointment. My oil change took 15 minutes max and same with my tire change.
Great service. I visit there for first time and the technician Sam have a wide knowledge about all services and he helped me to know the condition of my vehicle and did my all service very proficiently. Trust worthy. Highly recommended.
Was waiting in line for 50 + minutes today. Still did not get in before I had to leave. This was the 2nd time in the last week that I was unable to get a vehicle serviced at this store. I use to be a frequent customer visiting 10 + times a year. But after these experiences, am re thinking this location.
Good customer service. Highly Recommended
It took forever and very expensive...never again
Very friendly, clean, fast and professional service, this is one of the best in town
Speedy service and reliable service.
Awesome service. Will definitely keep going there. Second time there and they keep you well informed and their kindness is overwhelming. Thank you for another great experience!
What a great experience- thank you Apkar! I had a tire that kept going flat and Apkar went above and beyond to repair my tire in a timely fashion. He was professional yet also very kind. I was impressed with how they managed the flow of customers and the multiple different services being provided. I will definitely return to this shop.
The people that helped me were great: very quick, amd professional at addressing my concerns. I just didn't enjoy the coffee that a later admittedly "sick to their stomach" person brought me. I dont want anyone to bring me beverages when they are sick. It could be a phrase and they aren't sick but they still half open mouth coughed onto their hand. I sat in my car waiting for the excellent service stressed out because I Don't want to get sick and Timmy's grandma in the bay next to me could get really sick, or could now be sick.. :c two stars cause I felt guilty for being for the awesome service...
Too overpriced…92+ tax for tire change(tires on rims)
Dishonest and difficult to communicate. Installed two tires WRONG. Both rear tires went on the left side. This makes the car uneven and extremely unsafe to drive in Canadian winter. I checked with Lexus and called MrLube, but they refused to believe any of these issues that Lexus dealership claimed. They felt this was nothing and said "people make mistakes". On the same visit, they also lost 1 of the 4 metal valve caps, and installed a black plastic one on the farthest wheel from the driver so I could not see. When I accidentally saw it and asked them, they acted like they didn't realize. It was 3 bright silver metal caps and 1 black plastic cap? One weighs about 8 times of the other one! How can you not tell? Something so small can be solved with a simple "sorry", but they refused to honestly take any responsibilities.
Wonderful service at this location. Been going here for 4 years and thus so far everyone has given my family a wonderful experience. Great price, great quality and top service has been provided. Alex is who I recently dealt with for new set of tires with installation and again the service has been to the highest standards!
Ok...
10/10 I cant believe the manager vacuum my car for free best service ive had and i recom this place to everyone ask Gary for the free vacuum service he did a great job !!!!
Staff was very nice and helpful. Took care of my company vehicle and made sure everything ran smoothly. Showed me that another company has never changed my air filter for me. Babar, the manager, made sure I got a new filter and let me know of any other problems that I could run into. He also took time to teach other employees of any information that they might find useful. Overall a great experience.
I had a problem with my left rear tire and everywhere that i went they told me that they would give me the tires in a week. But here they didn’t have the correct size of tire that i wanted but they gave me the correct size which was winter tire and they let me to have it for a week until my actual tires arrive. Tj and Raj were really helpful and they had a great costumer service that i really appreciate. If you have any tire service i recommend you this Mr.Lube
Top service on injured tire. In and out in great time. Great team at thus location
I’m a 22 year old lady and had an amazing experience , very respectful and helpful staff ! Great prices HIGHLY RECOMMEND
Fast efficient nd no more expensive than any other place
Excellent service
All staff are welcoming, friendly, and professional. TJ and Ray were knowledgeable, efficient, fast and were able to fix my car in no time. Great experience, and I highly recommend them.
I came here and i am very satisfied with tejas and alex and how they treat me and advised me for my car thank you
Very poor service (customer & vehicle)
Went in to see if they could patch a flat tire after trying several other places that would have required me leaving the car for the day. Mr Lube saw me right away, worked on the tire for 25m and showed me the flat and why it couldn't be repaired. Gave me their time with no charge and recommended a cheap solution. Each of the 3 workers were friendly.
Expensive, used to be affordable.
I had an error code 82 on my Chev Sonic and knew it needed the oil change. Darryl (the greeter, as he described himself) was a delight, bringing us coffee and a paper while we waited. Staff is excellent, informative but not pushy. They made sure my error code reset! Would definitely recommend this location for top notch service!! Thank you for helping me out today!!
My husband and I were on our way to Montreal with our small baby. We got a flat tire and although Mr. Lube didn't sell the tire we needed, they were able to fit the tire we bought elsewhere in no time at all. Quick, friendly service, would highly recommend!
I was there a few days back for an oil change - they have a walk in system in place and its first come first serve basis. Everything was well organized and sorted out from the time you entered to the time you left. The guy who took care of me was Bill and he was really friendly, informative and helpful.He helped me pick the right engine oil for my vehicle as I was actually confused. The best part which I liked was that I was involved in the entire process - the bigger houses don't allow you inside the actual garage. As a car lover and freak I loved that part and it's a really good experience. Rates are competitive and I would definitely recommend using their services.
Clean fast and will perform the service you requested, but beware of the Upsell!!! Professional, friendly and accommodating, however expect to get hit with a very polished upsell pitch for transmission fluid, air filters, wiper blades, …
First time experience, it was good. staff was friendly and customer orientated. Gerry, Tom and Hannah provided impressive service. i would recommend to use the services. Thanks for all your work today.
Babar provided great fast service. I always come to this mr lube.
Excellent service!
Went here yesterday for the first time. They were speedy, professional, knowledgeable and very friendly. I have never had such a thorough service for an oil change. I didn't feel pressured for any of the additional services they provided. And got free windshield wipers! Thanks Karl for the great experience. :)
They did a great jon fixing the chip in our windshield.. explained everything they were doing.. we felt like a part of the process..
I had my car service here for the past 3 years. Alex and Zodiac was very helpful and knowledgeable and the rest of the team was great also.I would suggest if you want a great service and amazing client service come here!
Good service, employees are friendly and professional.
The service I recevied here was exceptional! Everyone was really helpful especially Gurwinder! Will definitely bring my car back here !!
Great service, those guys are awesome !
Awesome costumer service, went beyond my expectations. Amazing staff, highly recommended!
fast efficient service. Cleanfacility, friendly Staff
Quick in and out service. Friendly knowledgeable staff, that recommended up sells rather than pressuring you in to them. The technican Alex runs a smooth garage.
Good and fast
Ok just decided today i needed an oil change passed by and thought why not . FANTASTIC clean,organised, polite. Offered beverage took me straight away so far cleaned my windows checked tires told me price of oil change it like a spa for cars feeling . Great job guys thx will be back for sure
Alex is amazing and understanding and very helpful he went above and beyond to help me with my oil change. I went to Mr. Lube last night 5 mins before close in a panic because I was having issues with my car and I knew it needed an oil change and was very low on coolant. I am so grateful that he took the extra time to do my oil change. I will definitely becoming back in 3 months for my oil change and replacement of my fuel filter as it is over due. Thank you very much Alex!!!
Had my truck serviced by Dave and was well taken care of , they checked everything over and gave me a step by step of everything done and brought to my attention that my rear diff fluid was in need of changing .... expert and professional staff , all said and done was there about 30 mins and the bill was well worth the service .....
Took over two and half hours to get a simple oil change done.
Awesome customer service
Efficient and friendly staff!!
Thank you Emmanuel for preparing my vehicle for inspection!! Much appreciated
Absolutely stunning service and fantastic customer service
Great service from Karan and Sanchit. Quick, friendly and affordable service. Thanks.
They are so friendly and it is a very clean shop. I like i do not have to make an appointment . Great service.
Top notch service!!!! Replaced my gasket and oil all in the same day and wipers too! Will come again
I had my oil changed tonight.. got home had dinner went back out to do an errand move the car back and what to I see an oil stain that was not there before.. looked under the vehicle and there is oil dripping from the filter.. guess I am going back tomorrow to try and get this resolved.. NOT A HAPPY CUSTOMER..
Great service provided at this location, my service advisor Aditya was knowledgeable about the things needed to be done on my car and he recommended what needs to be done
Very happy with the work.
Very fast service ???????? I was so amazed by service ???? provide by this store
Friendly service. Had to wait for awhile to get in as they are almost always busy. I would recommend them.
Quick to be greeted on arrival, was asked if we wanted coffee tea or water 4 times, service needed took almost 2 hours but the teamwork we saw while waiting was GREAT! Everyone is communicating clearly with each other and the hustle to get folks in and out was amazing. Being that I have an older truck the manager? or owner? had to verify all was right and good before things were signed off. I was very impressed when a new face strolled by and stopped to take the leaves and debris out from under the top edge of the hood, attention to detail or what!!! I felt badly as Kuldip got splashed by coolant and by the time the service was finished his nice neat and clean uniform was smeared and stained but as he said, it's his job - and what a great job they did. Highly recommend.
Excellent Service, honest workers who were very helpful
My dealer was almost double the price, 4 hour wait also! Mr Lube just did the same job in 10 mins , the manager also came and offered to vacuum my car himself :0 They've got a car wash too!!! 1 stop shop!!! Im going back next week for tires and brakes Thanks guys
Awesome customer service, especially Maurice who is very professional!
Amazing service, everyone there is so friendly. Great communication on wait times. Will definitely be going back to this spot, the staff are awesome!
To start off, I've been working on cars for a couple of decades on my own. Here's what happened when I took my car in for a simple oil change. I took my 2009 Infiniti G37X coupe in for a oil change as Mr lube came up as a location that used Mobil 1 oil, and I was in a big rush before a wedding and I didn't have time to change the oil myself and get cleaned up. The transaction started well enough, free coffee, news paper, all very nice. Service advisor scanned the vehicle and suggested an ATF replacement as well, as the car had not had that service for 110k or so. I agreed, as much as I would have done it myself, not having a lift available to me, it meant levelling the vehicle on jack stands, etc which was a pain. The service was completed and after a $500+ bill, I left the bay. Trouble started as soon as I pulled out of the lot, as the gearbox seemed to "slip" when turning corners or coming to a stop. Knowing any transmission problem can be a fairly major issue, I turned around right away, returned to the Mr Lube location and spoke to the staff and assistant manager that there seems to be a problem. Their first response was "we're not a transmission specialist so we can't help you"... And well, that's fine, but they also recommended I drive it as is for a week to see if it "works itself out". So I figured, I'll drive it for a week to figure out exactly the issue. Now keep in mind that most newer vehicles these days don't have a dipstick to check the ATF levels anymore, so short of lifting the car level on jack stands, and checking the ATF drain plug itself, not something I could do easily. So I drove the car for a week, and noted that under braking loads or cornering forces, the transmission would slip out of gear. With this in mind and the fact that the fluid pick up filter on this particular vehicle is at the rear end of the transmission, I concluded that there was not enough fluid in the transmission to keep hydraulic pressure. So, after a week, I went back to the Mr Lube location, and asked to speak to the manager. I advised that I think there may have been a mistake and not enough ATF fluid was put back into the transmission. Now of course, I had to go to work, so I left my keys and car there to have them check the ATF level and see if it was low. I returned after work, and the manager assured me that they had checked the ATF level and it was ok. I thanked him for checking and left. Still with the slipping transmission and all. I ended up taking my vehicle to the dealership, where they confirmed my suspicions. The transmission was short by 4L of ATF. Now here's the thing, I understand that they are not a transmission specialist, and it was my fault for believing that they would be qualified or have the knowhow to change the ATF in my car BUT, I gave them 2 separate opportunities to check the levels, and instead of checking, the MANAGER LIED to me and said they checked it. A 4L difference is a huge one and it's hard to miss. I can guarantee that I will never step foot in another Mr Lube location, no matter what and you should be well warned as well. Tbh, I think in a pinch, get your oil changed there, that's fine, but anything else, just have someone who knows what they're doing fix it. And to the manager of that location, please don't lie to a customer, that's just rude and insulting, especially when we came to you with a solution. Also, if you don't know how to properly complete a service, just don't suggest it. Maybe remind the owner to have that service done somewhere that knows what they're doing instead. Rant over!
Fantastic service every time. Winter tires and oil changes. It's the only place to go in Waterloo.
Guri tried to intimidate me into an upsell four times despite me saying "no thank you" immediately. What a disgusting business model you're operating. I'm glad you tried to tell me my air filter is dirty when I just changed it 3 months ago. Edit: your generic response to reviews is so sincere To suggest the employee was "advising" me of services is just untrue. He was telling me that if I don't do what he recommends, that my truck could suffer significant damages.
Went there for flat tire repair and Mr.Apkar helped me in an Amiable way and fixed my issue. All the staff is good and helpful.
Nice job
Very professional and helpful staff, quick service and friendly demeanour
This place has really gone down hill. I've been getting my oil changed here for almost 6 years, long enough that my wife, my brothers and my parents have all started going here, and have never been disrespected so bad in my life. I dropped a wheel of at 1pm for a flat repair, thinking it would be easier on the team then for me to bring the vehicle and tie up one of theyre service bays on such a busy day. I waited 3 hours and never heard from them. So I went down to the shop and was told they hadn't gotten to it yet since they've been busy. Understanable. What wasn't understandable was when I got in line like everyone else, I got shuffled around 2 times and was told my tire wasn't as important as the oil changes in line. I went inside to express my concern with the manager who proceeded to walk away from me while I tried to be reasonable to come to a quick resolution to the situation. Instead I was treated with disrespect from a tech and was told loose tires dont matter and aren't a priority and was told they wouldn't have time to get it done today. 4hrs I waited for a tire to get fixed and never got fixed. Now I have to figure out other arrangements to get to work tomorrow all because of a poorly managed business I've been loyal to for 6 years. Today they didn't just loose one customer, they for sure lost 8, and probably more.
Amazing services, would definitely recommend this place. Services were quick and everyone was very friendly. They thoroughly explained what parts were needed and provided the equipment required within 20minutes. On the contrary, other stores informed me that the same service would take a minimum of 2 days. I’m glad that I called this store. It was an amazing experience. Thank you!
Amazing work the manager is very polite tell tiu whatvyiu need to no about you car and everything think he can do to help you with that amazing place to go I highly recommend going there
I've been to this location a few times and have always found the staff to be friendly and knowledgable. Unfortunately, I'm unable to rate the location 5 stars as I don't think their courtesy inspection was completely thorough. I recently had my car briefly inspected while winter tires were installed and was informed that my brakes are in bad enough condition that I risk ruining my rotors if they're not immediately repaired. The oil plug was also found to be leaking, which is minor. Not the best news to hear when you're just hours away from a multi-day trip passing through the mountains and unable to delay for repairs. At the end of the day, if I wasn't moving out of the area, I would continue to take my vehicles here for an oil change. I just don't think I'll ever fully have that "peace of mind" feeling again, hence the 4-star review only.
Great customer service and problem solving skills! Went above beyond to fix my cars issues. Staff is extremely friendly and considerate!
Awesome service...friendly staff!!
Good Job Jaspreet. Thank you for your services.
I was stranded on marine drive with a flat tire and no money. One the Mr Lube guys were driving on marine drive and pulled over and offered to help me. I told the young gentlemen that I have no money and the car was on it's last leg. He called the store manager and told him of my situation. The manager told the young man take the tire off and we will help out. The boys patched up the tire and go me on my way and didn't charge me. It brought me to tears and didn't know how to repay them. These guys really made my day and just wanted to share my thoughts. Thanks again and you now have a loyal customer for life
Outstanding job kartik ,as always ????
They are so friendly there.
Great place, Andrei was great. I came expecting a big bill but it was a good price and they even double checked my dif oils at my request! Thanks a lot, I will be back!
Great customer service. Quick and efficient and friendly. Ordered tires and got them the next day.
Great Job! Super friendly and fast!
Very professional staff polite and helpful they do proper checkup of my car whenever I visit there to do oil change????????
GARY IS MY HERO! ON TOP OF THE GOOD SERVICE, HE HAS A SMILE THAT CAN LIGHT UP A ROOM! THANKS FOR NOT ONLY CHANGING MY OIL GARY BUT CHANGING MY LIFE!!! #bestplaceperiod PS Very soft hands for a mechanic
Good service from the comfort of ur driving seat
Used to be good. Now they just try to sell you stuff you don't need. Tried to tell me my differential oil was dangerously low and needed to be changed right away. Went to a different place, and they said; "The levels, and the oil both look fine" -and whoever told me that they weren't didn't even check the front one, or they would have seen the marks. When I did get something done there (mr lube) they "forgot" about the free wipers deal until I reminded them (twice) and didn't even install them!
After going to a shop (CanTir) and reporting a misfire, and the other shop not finding the culprit, I reported my problem and the people went found the problem (in need of tune up) and fixed the problem. They were quick courteous, and were able to find a solution. Thanks to your team John C in South Surrey
Love coming here! The guys are super friendly and super quick.
Great service, great prices!
Some of the best customer service I have ever received! I needed an oil change and they made sure to check everything and even explained what they were doing. Wouldn't go anywhere else for an oil change!
Great service by these guys, highly recommend.
Reasonably priced services. They are really big on up selling. I got talked into a fuel system cleaning for $150ISH bucks and got into Beaucoup Crapola when I got home.
Great job. Lol you changed my hard to get at headlight in record time! Thanks again?
Over priced and lackluster service. Two separate times employees have left greasy and dirty handprints on my hood and bumper. Very visible on a white car. Not impressed.
Excellent customer service by staff. Thank you
Super fast and professional service. The guy who changed my oil, Cox was his last name, was super friendly. Will go back for sure!
We have been to this shop twice. My fiancée is deaf and Karl told all his employees to pull down their masks and to speak up. This is huge because so many places won’t even talk to us once they learn we are hearing impaired. We highly recommend this service for anyone who has special needs. Karl has the utmost respect for his clients needs and it really shows. Great service. Fast. Kind employees. Amazing boss.
Great service.
I have always worked for a franchise auto dealership and had my vehicles maintained there. After being told by two franchise dealerships that I had to wait a week to get an oil change, I decided to use Mr. Lube because we had a trip planned in the next few days. Although a little apprehensive, I figured it was just an oil change. The staff was great! From a friendly greeting to being thoroughly informed about the work being performed, everyone did a great job. There was no pushy upsell on any components that did not require immediate replacement. I paid about the same price that I would at a franchise dealership which is no big deal considering the service was very convenient. I would recommend this location and will likely visit again in the future.
Incredible staff! Arun was polite, big smile and very informative. All the employees communicated great together and work together well. Amazing!
Wow. What an amazing service! I drove in without an appt to change my low beam lights, and these guys changed my day in a such a positive light. They were cheerful, professional, and courteous. Of course, everyone wore a mask. In particular, Kartik and Junald took care of my vehicle. Highly recommended. Thank you so much!
Tajan is excellent service advisor, he explains everything very well, the service is complete value for money
Approximately 2 years ago I had the transaxle fluid changed at this location. About 2 weeks ago I went to Mr. Lube on S. Fraser Way in Abbotsford to have the rear dif. and transaxle fluid replaced. They were unable to do the latter because the fill plug bolt was badly stripped and seized. Staff tried their earnest to remove the plug, and even the manager got involved but he had no luck. I went back to the South Surrey location and was fed a pack of lies about a corporate policy that apparently should have prevented the store in Abbotsford from attempting to remove the plug when they noticed it was stripped. They claimed the owner would call me the next day, he didn't. On a 2nd visit, the story changed. They said the owner would contact the store in Abbotsford and make arrangements to have the costs of this repair covered by both stores. The call never happened. Alex asked that I send a copy of the invoice for the work in Abbotsford sent to the owner. I did so and requested information about the next steps in this process. Never heard a peep since. All that staff did was to deflect blame on to myself and the store in Abbotsford. They had ZERO concern for me as a customer. Kudos to the manager at the Abbotsford location for being courteous, genuine, open and transparent. One hundred thumbs down to the shifty and disingenuous characters at the South Surrey location for not owning up to their blunder. People make mistakes, its a fact of life, but you need to own up to it. Now I'm faced with a hefty bill to have the issue repaired by a specialized transaxle shop. I will never use the Mr. Lube location in South Surrey.
Bali has great customer service!!
Fast work and seemed very covid conscious.
Great price, quick..no complaints here
Professional and friendly staff, good and quick experience.
Really friendly and knowledgeable staff.
Stay far, far away from this place! I send my 20 year old daughter to this place to do a simple oil-change and she comes back with a $ 500 charge!! Completely taken advantage off!! These guys find out she is taking the car for a vacation trip, selling on the "delux" premium oil, changing fuel filter that nobody ever changes and is not suggested by WV, and on top of this showing her dirty oil from the automatic transmission that the manufacturer again does not suggest changing. Unsure of what to do an unable to get hold of me on the cell.. Absolutely unethical crooks!!! I have used them in the past for simple oil changes but of course I am not coming back. This is an absolute disgrace!!
Happy was fantastic! Will definitely be back.
Waited four hours to have my grandfathers tires changed. We paid in cash and they tried to take advantage of him and rip him off 20$. I counted the money after my grandfather counted it, before I handed it over, I was the middle man, I know it was the correct amount. Highly recommend going somewhere else, if you’re stuck and have to go there, pay with a card, and get a receipt.
Mr. Babar is a very good and honest Technician thank you for taking care of my car
I had my oil changed by a different chain, and when my engine light went on, I feared they overfilled my oil. I was on my way north, about 150km from where I got it changed when my oil light went on. In a panic, I pulled over to this place. They have a really organized system, and are incredibly fast. The lead hand, I believe his name is Jaheel (Im sorry if I wrote it incorrectly) offered to diagnose what was wrong. After verifying the levels were correct, and there was no danger to the engine, he reset my sensor, and topped off my fluids. The issue did not arise again, and he saved my roadtrip. Not only that, because the visit was so short, and the shop didn't actually change anything, he didn't charge me for it, which I appreciated tremendously. Lead hand Jaheel. Thank you man. You're exactly the type of character we hope to deal with when we come to Mr. Lube. Appreciate it.
Always great consistent service
Excellent service, I received from Harry, keep the good work, thanks
Awesome job! I got an oil change and 4 tires put on rims and installed in 20 minutes. Team was very friendly and worked great together!
What a fantastic experience! This place was fast, staff members were all very professional, clean cut and experienced. Definitely the best of its kind.
Fantastic service. If you go there ask for Jagdeep, Daphne and Muthu for the best service. They are simply awesome.
It was a great experience, excellent service Guru and Team. Following the COVID-19 protocol and sanitized my car with FOG gun. Will be back. Good job.
I've used Mr. Lube for years, and James and the gang were my go to people. Needing a oil change today, but after reading the reviews about missed issues and post problems and this Jodi i'm not sure i'm going back.
Its not cheap but quite quick
Very friendly, very quick and good customer service and very kind person Harout.
Fast and friendly service
amazing staff awesome service!
Thank you harout you are the best in mr lube
I would recommend this Mr. Lube, good service and good staff
Great service friendly and fast.
I walked in today and was told it would be $90 for a tire change (on rim). Just took the car to south Oakville at Meineke, and tires changed for $50. Dont waste your money here.
I have always gone to this location and found the staff friendly and fast. Yesterday you held your customer appreciation day therefore you were only doing oil changes..as I was told trying to make the most money the quickest way. I showed up not knowing this with tires to put on as I had two that were bad. I was turned away after I was told three of the four were not safe for the Rd and I could get a fine. I don't know anything about cars and didn't realize this. Even after scaring me to think I wouldn't make it home safely I was still refuses service I was told its my fault and I should of had them off sooner. OK! If this is how you run your business I want no part. I was disappointed to say the least at the lack of customer service on "customer appreciation day". I will never return to this location and for the next few weeks I will tell anyone and everyone my story!
Good and fast service!
Prompt and excellent service! People there are all friendly and professional. Thank you for your service today, Rodge!! :)
Great help, super fast and efficient service. Went in expecting to need a tire rotation on top of my oil change, but they let me know I would be fine to skip the tire rotation instead of just taking my money. They did what's best for me and my car. Definitely intend to go here again!
I take my car here to change my Winter tires to Summer and Summer tires to Winter. The staff is always really good and you don't need an appointment to take your car in. Very convenient and very well priced.
We came in for an inspection of our tire. As soon as we arrived, customer service was amazing off the bat. TJ took care of us, and it was quick and easy. We will definitely be back!
My wife and I have been going here for some time now (2) cars. I was in this week and drove directly home. In the morning my rear wheel passenger side was flat and completely destroyed. I called the store and spoke to a technician who said he would get back to me after he spoke to the manager. Well! I'm still waiting for that call. Not that I'm annoyed with the oil change service. I'm annoyed with not getting a returned call. From here on in Mr. Lube will not get my business. I'll go to Fountain Tire just down the road.
Great customer service, fast and reliable staff.
I have to say what an amazing experience I had i showed up at 330 when they closed at 4 on a Sunday to swap tires and rims they took me in after 4 and worked late to make sure I had my winter tires on will come here for all service now awesome ppl
Amazing service! This place has kept my car going!
So very impressed with this location. Always friendly and professional. I came in today because a Mr Lube in Scarborough had switched my winter tires and placed the hubcap back on blocking access to the valve so I could not check my tire pressure. I was so impressed with how quickly the issue was addressed. I live in Scarborough but fully intend to make Mr Lube on Lansdowne my first choice in the future. Thank you for the great service.
I've gone here 2 times, both times the staff have been extremely professional & polite. The staff member today named Raj was fantastic with explaining everything in detail of what he saw that was needed for my vehcle I am very impressed with this location. I highly recommend all in Vancouver & areas to see what I'm talking about when it comes to Extraordinary service Thanks guys!!
After reading some of the poor reviews I thought I would jump in here. Today as with most visits to this location I had awesome customer service. The fellow with the dreadlocks (sorry forgot your name) was polite, friendly and answered all my questions when I questioned fluid change dates from the past. I keep track of all my service receipts and know when my car needs changes. I trust these guys as they have only called my fluid changes when they were due. My experience has been awesome, friendly and quality service.
Upsold me on several services I did not need. A tire balancing, although I was unaware if I needed it, I advised that if they felt I needed one, I would go through it. They just went through it - found out through my normal mechanic it wasn't needed and they should have known with the information I had given. Also they advised I needed an oil flush because some of it had burnt up. This issue was previous to the one above, so I didn't feel that it needed to be questioned, but after thinking about how often I changed my oil, I'm confident it was an upsell I did not need. Sent an email to the main office and advised I did not want to be called and wanted a refund/coupon for me to get back. SUpervisor advised he would only contact me through calling me. TL:DR - just goto Jiffy Lube, down the street and 10 times better.
The staff here. A few of them anyways are fantastic people. The ownership.... not so much. I mean of you're in a jam for an oil change they are about as good as any other oil change place. Just be prepared for the upsells and suggestions for services you don't always need. Reality of it is its expected. Top down. Micromanaged staff. Personally ill make the trip to EZ lube in Langford. It's a great shop and respects you when you say not this time.
The staff here. A few of them anyways are fantastic people. The ownership.... not so much. I mean of you're in a jam for an oil change they are about as good as any other oil change place. Just be prepared for the upsells and suggestions for services you don't always need. Reality of it is its expected. Top down. Micromanaged staff. Personally ill make the trip to EZ lube in Langford. It's a great shop and respects you when you say not this time.
Best service
Always friendly & professional. Rarely attempt to "up sell" anything. In fact, today the staff suggested I needed wipers... I said No Thanks (I already knew I needed new ones) but he suggested I look on line for the coupon for free wiper blades. I did and had them replaced free.
I had an oil change done. Harjinder took the time to check my battery and show me that it was weak. I knew for weeks I needed to change my battery and he replaced my battery and oil with professionalism. I would recommend this place based on my experience.
Got an nail in tire and went to Mr lube as it was closest to me for service. Got in promptly and was greeted by Maurice who was most courteous. Flat fixed in minimal time. Very pleased with my experience and would recommend them.
Very good experience with mr lube and very helpful and great job done by Karan!
The gentleman at Mr. Lube are fast friendly and cooperative when dealing with the vehicle I brought in for an oil change.
I love how the techs double check each others work at the end so there no caps left off
Okay service. Took double the time it should have. Stay out of mikes lane, he moves in show motion
Great service .
I had great experience with my winter tire change and had quick service with no appointment. All the staff was very good and trained.
They're great! Super fast service, knowledge and friendly staff.
Gary gave me the best service ever!!!
I was at this location a couple of days ago for an oil change. The staff is very friendly and efficient. After the oil change the manager offered me a complimentary car wash. Great service and will definetely be returning back.
I visited this shop 8th of June, the Manager was extremely friendly and professional. They did not try to "upsell" any services and went above and beyond to make sure I was within my budget and satisfied withthe services I received. I would definitely use them in the future for all my future car needs
Totally scammed my 17 year old son who just went in for a $60 oil change and left with a $400+++ 4WD fluid change. Always get second opinions folks. I, for one, believe the "stories of up-selling the unsuspecting" are true.
Very friendly service. I highly recommend!
I’ve been to this location numerous times now- I’ve had great service and really friendly technicians.
I just had my oil changed there and was very impressed with the staff member who helped me. He was very nice and professional and they took proper precautions to make the experience contactless during this time
Arrived 30 minutes before ‘close’, there was no cars there but they told me they couldn’t do an oil change because they close in 30 minutes. The sign still says open. If you are a ‘no appointment shop’, why does it say you’re open if you won’t take anyone?
They just rip you off!?
Quick service, good price, friendly staff. No appointment needed. Generally a short wait.
If I can give it 0, I will definitely give this place 0 point. It is really terrible service and charge you extra money.
Pricey, but oh so easy!
Tire repair, i came in alittle stressed and over whelmed. One of the men turned it around and helped me out. Much appreciatetion carl thank you so much
Great staff and service!
Best Mr.Lube location in the city. I wish I could give 5+ stars for their professional service. Special thanks to the supervisor for taking good care of my Nissan Pathfinder 2020 and restoring my faith in Mr.Lube services after having terrible experiences with other locations.
Thank you guri for the professional service you provided today. And you changed the spark plugs of my car like a pro. Thank you so much .
Great service at this location.
The staff at Mr.Lube was very professional and courteous. Service was quick and we will take all our vehicles there. We were also able to stay in our vehicle the entire time. A very pleasant experience!
Always very fast, professional service. A great team, very kind and efficient every time I visit. Special thanks to Bawa for assisting me today.
In support to Jenna, I think it's time for you to stop taking advantage of people and start apologizing ! PS: I don't need your standardized answer to this review
Great service and very knowledgable staff. Answered all my questions and helped me out with my vehicle. Will always be coming here now.
Very happy with the service. My service adviser, Singh, was informative and knowledgeable. They.did a complete check of my car and told me something I didn't know. I will return again.
Quick and easy. Staff is professional and polite.
Had a tire puncture, and was helped by Matthew. Great service, great guy, great advice! Really appreciated the help and honesty.
Quick service
The biggest thing I like is you dont need a appointment,,,drive up and go,, now you may need to wait a little as they are a busy place. But no lose time from work or rushing to get there on time and they are open weekends.
I’ve been going here for all my general car needs for a couple years. I’m a young woman, and they never make me feel stupid or try to get me to buy things I don’t need. I feel very safe around all the guys and they are very friendly and professional.
Thanks sanchit and Alex for helping me
Went for an oil change and the next day all of a sudden I have no brakes or power steering not sure if it's something they did but my truck was Mint never once had a problem
Guru did the Great work on my vehicle i recommend this location very highly for oil change and any services required.
First timer at this location. Excellent friendly and thorough service. Took the time to educate you. The entire team worked with great comradery. You have a customer for life!
Two weeks ago I left a review about the poor service received at the Douglas St Victoria location. Customer Service left a comment to provide more information to them. I did so, and I haven’t heard back from anyone. What is more telling is …
Good quick efficient service, even catching the beginnings of a mouse nest in the air cleaner.
We were traveling back to Toronto when we had a flat tire. Steve and his co-workers were fantastic. Although the tire was not fixable, Steve went above and beyond to help us get home. He provided us with a used tire and installed it. He double and triple checked his work to ensure it was done properly and safely, I had no idea that Mr Lube did any tire servicso thankful they were open on a Sunday when everythine g else was closed. So very thankful for the amazing service we received.
Logan was great.
Excellent technician
amazing service!!
Great service
Honest, quick, top of the line service. Coming back for sure.
Mr. Lube was fantastic,, did not try to upsell anything,,offered us drinks, was fast & not exspensive for oil change, made us aware of things that we should do to keep car running smoothly, great overall service ????
First come first served, is bullcrap. Everyone I speak with about mr lube stated that they waited behind someone who arrived after them, just to be told they would not work on their vehicles
Called in for a transmission service as my dealership was busy. The gentleman (sorry forgot your name) who helped me was so knowledgable and explained each and every step they were going through while servicing my vehicle. I will start taking my vehicle to Mr.Lube from on for all fluid changes.
What an amazing Friendly service. I can even remember all the mechanic names. Gabe, Hemant, Brittany and Khyler. All of them were super friendly. Hemant gave me good suggestions about tire damaged part and Gabe even offered me Hot Coffee. I would love to come back for that amazing service
They help you even when your not a paying customer that day awesome always welcoming , very knowledgeable,????????????????????
The service was great and Matt did a great job explaining what extra needed work done to my truck without pressuring me
Good customer service and good music
(Translated) Excellent service. We arrived there without appointment and we were served immediately. The staff is really friendly and professional. Thanks a lot for your help and work, we appreciated! (served by Salim) Excellent service! We arrived without an appointment and were served immediately. The people were super nice and professional. Thank you again for all the work, Salim who served us and the whole team, it was greatly appreciated! (Original) Excellent service. We arrived there without appointment and we were served immediately. The staff is really friendly and professional. Thanks a lot for your help and work, we appreciated! (served by Salim) Excellent service! Nous sommes arrivés sans rendez-vous et nous avons été servis immédiatement. Les gens étaient super gentils et professionnels. Merci encore pour tout le travail, Salim qui nous a servis ainsi que toute l'équipe, ce fut très apprécié!
I felt appreciated as a customer the minute I drove onto the site.This is a rarity in todays world..
Very fast and thorough service. Best staff in the city.
Moe did an outstanding job!! Fast and professional service at this location.
Was going here for awhile but service got worse and worse. Went for oil change in winter, they topped up my windshield washer fluid with water, so it froze. They denied it afterwards but I always use -35 fluid and it was low and froze right after they filled it. If you can't trust them to do that, then what can you trust them with?
Nice prompt service friendly knowledgeable staff
When I arrived a #4 was placed on my windshield and they offered a newspaper while I waited. After 30-40minutes of waiting they asked me to go into the other lane and had to move 4 vehicles to free the lane for me (due to someone in front of me asking for an undercoating and taking more time). Another 30minutes went by and I finally got into the bay . Once in they asked if I'd like regular, semi synthetic or fully synthetic oil. I chose semi synthetic and was then asked if I'd like the engine flush for an additional 21$ (sounds like an up sell) , but I took it. Once they went around the car and checked all the lights they checked and asked that I have the filter replaced . I didn't take that option as I have a service agreement with my manufacturer and will change it there. SO after around 1.5 hours I got the oil change and went on my way . The total was 112$ after taxes . All of the staff that engaged in conversation was pleasant and expressed an apology for taking as long as it did.
Amazing experience with a tire issue - Hayley is awesome!
After having a bad experience I was really pleased with how the Owner solved the situation. My car will never be the same again but Gary Grewal made every effort to make things right. Thank you Gary!
They lie, They told me my serpentine belt was totally cracked and needs replacing badly. Well what you guys don't realize is that I have worked on cars my whole life and the belt was fine and I could only find a cpl cracks which are typical for the belt. Don't rust these guys
I was extremely impressed with the crew at Mr. Lube in Orillia. The boys did a very professional job changing my oil, topping up all fluids, checking my battery, changing filters, etc. I will definitely be back again. Great job guys! Thank you :D
Great staff never had any issues I have been going the past 3 years
Div was very helpful and helped me resolve an issue I had when I came in. He was very quick and efficient. Div is the man, he deserves a raise!
Mitul and Albert were friendly and professional. Got the oil changed no problem!!
The best service I have ever seen and experienced. Amazing go there please!
Tajan was able to service my coolant issue, even though the 3 bays were full. Talk about multitasking!!! Excellent experience!
Fast and friendly service with a free carwash at the end! Drive out of your way for this one.
So good
Today I came in and ask to see if they could put in my new light bulb for my driver side , that I had with me. They said no problem and they did it and did not charge me . Guri did an excellent job with assistance of another coworker to do that for me. I will be coming back here again.
These people don’t simply change oil...they are knowledgeable in various areas including transmissions, engine cooling, tires.,,, this location is bar none the only place I will bring my vehicle for overall service and diagnostics. James is very knowledgeable, professional and fair.
You wonder where mechanics get their bad reputation from ? I visited for quick oil change which always cost 45 for non syntehtic oil. Mechanic told me the veichle record shows that I "Must" use full synthetic oil. He doesnt tell me it is recommended and not required. Then he proceeds to say that he will write in the car record that i was told i must use synthetic and i refused and he wont give me warranty. It is a joke because what warranty will a mechanic give you for oil change. It is a scare tactic. I assume all 5 stars review are their friends or people who dont know better..
It was my first time in mr lube ever, i usually go to my mechanic, today i was in area and light was bothering me on dash saying oil change required. I thought might as well do the oil change. The technician Manthnn( I don’t know if i am spelling correctly), he worked on my car. He was very friendly and pleasant to deal with him, they checked everything on my car , washed windows, lubricant doors. He checked the cabin air filter which was pretty filthy, i didn’t even know about that. They checked brakes which was still ok to drive. He explained me everything so calmly. I wanted to put this review so technician get appreciation so from now i am gonna do my service here only. Thank you manthnn
I used Mr Lube last year late in the afternoon. Drove home - everything seemed okay, but the next morning one of my tires was flat. Called BCAA and they said that the tires were fine but somehow a connected part was dislodged. I thought it was a coincidence. That afternoon my daughter went there to get her oil changed. She was talked into $425 worth of extras... her fault. However, after getting home her car also had issues that weren't there before. Now I'm thinking it's not so much of a coincidence. We still gave them the benefit of the doubt. But yesterday my daughter stopped in for an oil change thinking Mr Lube had lower prices, according to flyers in the mail. She ended up with a $96 bill!! For JUST an oil change. That is the LAST TIME either of us will ever go back there again!! Lesson learned.
Went to this location for servicing and a tire change. Div, who is the person that dealt with me, was very informative about how I can continue to keep my car in good health and answered any questions I had! Very polite and quick service at this location. Highly recommend their service!
Fast oil change and tire swap.
By far the best Mr. Lube we've been to. Harpreet Singh went above and beyond with exceptional customer service and extremely knowledgeable about our vehicle issues and questions, Thank you truly!
Great help, looked over the car quickly when we needed it, did their jobs well and efficiently
Polite service, good sellection, recommend shopping here!
Wait was a bit long but great service. They give you coffee and a newspaper.
Very nice and polite people working there... I had the privilege to meet the owner Gary Grewal who is such a wonderful spirit... God bless his soul.... The store manager Saba is an amazing person.. He offered me a free car wash after i got an oil change... He and his staff are very knowledgeable and trust worthy.. I've seen few review some good some bad but people don't realize not everyday is the same.... Worst experience could be a great one in the next service... Tslking to the manager always helps.... Well atleast that's how i feel... I will always be a loyal customer...
Very aggressive and rude effort to sell extra services. Didn't check air filter, tire pressure, transmission fluid level, or top up washer fluid. Will not go back here.
James has done a great job and making my car run better thanks James/mrlube
I want to give both thumbs up for this store. All staffs are so professional, patient and polite, especially Maurice who always cares about customers and put himself into their shoes and help them save unnecessary expense. Wishing you guys a wonderful holidays!
Love them staff is very very friendly I will always go back
I always come here for the friendly service and punctuality, don't have to wait around forever. Also got free windshield wipers. Highly recommended.
Professional service but expensive. $85 for a simple oil change.
Great service from the guys. They always meet my expectations and very friendly. They were very detailed in their inspection. They even checked my tire tread and wrote it on the invoice as normal. Thanks for the awesome service.
Raj was polite, professional and worked very quickly.
Great service from Mr Singh
Awesome friendly knowledgeable staff. Did a great job installing my winter tires and oil change Highly recommend them
Great customer service and no pressure. One guy went out of his way to address a heating issue and topped up several litres of coolant and oil at no cost even though I wasnt there to get my vehicle serviced
Great service, very fast.
Very dissappointed with my visit today. This vehicle had it's last oil change at the same store at Penhorn. Charged an extra $6 to remove an overtightened oil filter cap which they had previously installed. Rediculous. They ignored the fact that they were responsible for it and I left there with the sense I had been taken. Three of the five cars I take care of have been serviced there but this will be the last time I shall be using their services. In addition, they recommended undercoating. It was done three months previously at anot her shop. The stuff was still oozing from most exterior body panels. I would NOT recommend using this facility. BTW, I am a retired aircraft mechanic of 35 years and am quite familiar with what this vehicle is comprised of and for the mostpart how it all works.
Nice service. First time. Very nice people.
I want to thank Alex and Tejas for helping us repair our tire. Their care was above and beyond my expectations!
Courtesy is always great!! My questions always get answered truthfully. Thanks! I think its fantastic how they dbl chck everything with one another. THANK YOU ONCE AGAIN
The gentleman named Matt was a pleasure to deal with. Professional and knew his craft. Thank you for the quick help with the flat.
I like it Mr Lube oil change even get coffee for you and free or water and ????,while you wait to ger your car done!
Highly recommend for tyre change and oil change. They guys are very quick and helpful. Manager and their team so wonderful they offer water and beverages while you wait. Coming back for sure.
Great experience every time I bring my car in! Great customer service and consistently friendly staff!
Great service. They were very busy with tire changes but the wait for an oil change wasn't too bad
This is the best oil change service shop period. After a few years of being gouged by dealerships for "warranty servicing" I decided to try Mr Lube on 8th. I have never gone anywhere else since. Even when I lived in Warman briefly, I came here for my oil changes and winter tire swaps.For 1/4 the cost I get everything (maybe more) than the dealerships do. The work is always quality and thorough. The staff are fantastic. Every single one has been friendly, efficient and very welcoming.Every time. I went in today to get new wiper blades thrown on quick before I hit the road. They had a promo on to thank returning customers. Blades and install would have been 50 bucks and they gave them to me and put them on for free. In and out in 10 mins. Thanks Chad/Steven. I'll be back.
As always great service, friendly boys, and some great conversation. Always professional.
I got a 15% coupon in my email so I thought i should get my oil change done. I came to mr lube after a year almost i think, The technician name was Manthan i think who worked on my car,he was very professional. I think this mr lube is under new management now coz i could see the difference, technicians are so professional and friendly, suggested me few services but was not pushy. He offered me wipes clean kit as well. After this quality service i think i am going to stick to this mr lube location for services
Angel is the best! Friendly, caring and informative!
(Translated) Barbara Professional and curtouis, excellent job (Original) Barbara Professional and curtouis , excellent job
Akash and Jason were extremely professional as well as knowledgeable!!! Customer service at its best. Thank you guys.
Excellent service by steve and manthan
They gave me someone else bill espically promptly to tap their machine to pay. 2. They hired students and the students didn't check on my spark plugs, air filter etc. 3. I got a oil change and brake pads and was shocked on the bill to see that the mechanic said all looks good. 4.A day later, my brakes were making noise and had difficulty to stop. 5.I can't believe I got charged 180 to change my front pads and oil change. My bill shows 140. 6. They did a quick job but not effective job. 7. They never answer their work phone. 8.
They charge almost 2.5 x than anyone else for a simple tire change. A tire change should cost $30, no questions asked. They charge $67, then they try to charge an extra $40 for tire balancing. I now know how they can afford to have 4 people working on a single car... Please go somewhere else - Canadian tire, car dealership, or your local mechanic. Don’t bother responding to this review with your basic “we’re sorry, please contact us” response template, just do the right thing and don’t overcharge people or make it worth $67.
Amazing customer service! I am not from the area-we had driven from over an hour away and our engine coolant had overheated. Dropped by the King St. location in Waterloo around 5:45 pm after the engine had cooled to see if there was anything that could be done in order to safely drive home. The staff was wonderful-very kind, knowledgable and efficient! They helped us with the issue very quickly and we were able to get home safely! Thank you so much for your assistance! Wouldn't hesitate to return or recommend this location.
I was there yesterday it's very bad place it was the first time and it will be the last time one of the staff very rude and they push me to buy a lot of things i do not need and you feel they want you to pay and buy more .it was a bad experience never back again
Very friendly and professional service. I am a regular customer to this branch, the friendliness & quality of service are outstanding. I have been even today to fix something in my son's bike!! Yes the bike not the car! Happy (that's the technician's name indeed) fixed it in a few minutes and surprisingly refused to charge me as it was "a simple job". Thank you Happy for a great service!
They changed the headlights on our vehicle and the headlight stopped working getting them fixed under warranty was no issues Alex was an amazing help and would absolutely send People His Way. Very professional and easy to deal with 5 thumbs up
I had the best service at north Vancouver mrlube.
Happy is the man!
Unprofessional staff. Told us to wait 30 min and even after 1.30 hrs no response. Had to leave at last. Avoid this place.
My experience with Mr Lube has been great. Jaspreet the technician really helped me and even made sure explaining what all they will be doing and the service went well.
Good work friendly
They advise to change fluids that are not needed. They told my wife to change the transmission fluid at 32k when it is not needed until 72K. Charged $160.00 for something not needed. A simple oil change ended up costing $420.00....
I was in a few weeks ago for an oil change and a gentleman name Anil or Akil helped with the service and was absolutely fantastic!! Super friendly bunch of guys in there :)
Very fast service
Although they were able to service my vehicle right away it’s a constant push of extra services and products which is highly annoying. Also, before I even pulled my car in, I asked the employee if they have a specific oil. He said yes but when it came down to it they didn’t and then charged me extra to use another oil. The price kept changing throughout the service with some BS explanation as to why. I don’t trust they used the correct oil. So disappointed with this service. Won’t be going back or recommending this place.
QUICK AND EASY FOR TIRE SERVICE. THE STAFF IS AMAZING AND VERY FREIDNLY.
Went here for a problem with my car chugging along, the guys were super helpful and gave me advice without trying to upsell!
Best place for car maintenance.
Fast n cheap
Super nice and kind. Fixed my beam light without charging me. Will come back.
I just wanted to give a huge shoutout to Bali, excellent service, and very knowledgeable! I have been coming to mr. Lube a few times but not the north van location but after being serviced by bali I will definitely be making more stops @ the north van location! With his knowledge Ive learnt more about my vehicle than any other times Ive stopped at mr lube. 100 percent the goto guy if anyone needs a job well done on their vehicles. Reliable, knowledgeable, and fast... and did i mention no wait time for getting my car serviced!!! However, now that covid19 is taking place I feel that the staff at mr Lube should be taking more precautious measures besides just having gloves on. They should be provided with masks. Since Its pretty much droplet/contact. Ive seen a few customers going out of their vehicles and coming in close contact with the staff at mr lube (north van) and jeopardizing the saftey of the staff! so please make sure they are equipped with masks, gloves and sanitizers! Some customers dont understand personal space especially at times like this with the whole pandemic issue.
Great service. Friendly and knowledgeable staff.
Fast service
Today I went over to the Mr. Lube + Tires at 801 Central Ave. I pulled into the correct line to get an oil change. I sat in waited 45 minutes for someone to even talk to me. When one of the employees finally talked to me it was to tell me that the second car in the tire lane was before me and I had to move for him. I won't be going back to Mr. Lube again. This was the second time that I've had problems with this location.
Excellent service as usual
I have always been sceptical about the "10 minute" oil change style shops. I couldnt be more pleased with the service and treatment i received. Professional, knowledgeable and efficient are the words id use to describe the staff. They clearly worked as a team with a common goal. There was no pressure for services beyond what i requested yet i was informed of some observations. Well done. Ill be back.
Over priced, it’s cheaper to change my car’s oil at the dealership than these guys. No thank you.
Good quality service. Been here multiply times. Sukh was very helpful with whatever I needed. I recommend this location.
Amazing service. So pleasant and knowledgeable.
Karan and tejas life saver
DON'T GO HERE UNLESS YOU WANT TO BE UP SOLD. I took my car here for a simple $60 oil change and left with a bill over $200. Apparently my transmission fluid was dirty and so they changed it without my consent! These people are sleazy half-mechanics who prey on customer ignorance to inflate their invoice.
Terrible location that takes advantage , does not admit to there mistakes and often makes customers uncomfortable. You’d think as a business trained in handling automobiles , they would know not to put windshield washer fluid where the oil goes . Never go there .
My Experience at Mr. Lube was great UNTIL i drove away in my 2 month old car and as i was driving down the highway the hood of my car flew open leaving it warped and completely damaged. As you can imagine it was kinda scarey. Originally When i had gone back to the manager he said to me "a young blonde girl and my mechanics were distracted" I understand he was trying cheer me up but that just came across creepy. I was also told that it would take roughly 2 weeks. It has now been two months and today when i phoned the gentleman on the phone said "oh is this still the ford escape" So everyone at the auto body shop has assumed it was fixed. My advisement to you is make sure you watch these guys to assure that you dont end up with $1000 damage to your vehicle. Other then that they were all very nice
always great service here.
I was having issues with one of my tires and I couldn't figure out what the problem was but Mr Apkar was quick to figure out the problem and fix it instantly I have been a mr lube customer since 2011 and the service is amazing every time I go.
Good costumer service and care for your vehicle.
Good fast service, Marco was our tech and will def return.
Came here to have the winter tires installed. Took as long as expected and the service was great. Good prices. I called prior to ask about the pricing. 4 stars because I think it would be better for customers if they posted a price list for services online.
I give this location a 3/5. I went there today to get my winter tires put on. Some constructive feedback is to acknowledge customers right when they enter; even if just a quick "Good morning, I'll be right with you". I dropped my car off at 9am, they took it in at 10:20am (there were 2 or 3 cars before mine). I called a few times around 1pm because I hadn't heard from anyone, but there was no pick up. I then decided to just get a ride there to find out if my car was ready. This happened at 2pm. Savvy was nice and personable when I was picking up my car. He apologized when I explained that I hadn't received a call to say my car was ready, but that was all. 2nd constructive feedback: Don't forget to communicate with your customers. Overall, not terrible service but not above and beyond either, just luke warm. I'd go back again.
Ex employee to this location and not impressed with the RC Partnership. Nor Stuart The Fix operations Manager. They With hold your benefits from you and with hold your bonuses that you work for... Employees are very childish and do not act professionally towards customers as it is very unfortunate to the customers . I would give no stars if I could.. and will slam this company where I can
Andrew was so efficient and helpful!! Highly recommend. ⭐️
I probably wouldn't go back again. Everyone seems inexperienced. But everyone is very friendly!
Steve did a great job on my car today, there was a whole team working on my car. They cleaned the windows checked the air pressure in my tires as well as visually showed my oil was full at the end of the service. I did not even have to leave my car once! Amazing service!
Excellent service every time! Knowledgeable polite and attentive staff make the visit pleasant. Thank you Harry for your explanation with my future needs for service.
Always treat me right, great service
I use Mr Lube for oil changes because of the convenience. But, they always try to get me to pay for something else they say "needs to be fixed". I always decline but today the pitch on my transmission fluid sounded like I should do it. A couple minutes after I said ok I remembered I had just changed it a couple months ago. He had already started to drain it so I had to pay. I took a picture of my fluid that still looked new. I have my invoice from my shop changing the fluid. Hard evidence they talk you into services you don't need. Never agree to an up sell. Take anything else to a mechanic.
The best Mr. Lube I've ever been to. Friendly, knowledgeable staff, who helped me fix a coolant leak I didn't know I had while driving through town. They went above and beyond. Thanks again!
The team at this location were awesome! I came in to have my tire repaired and they promptly got my car in. They were professional, friendly , and knowledgeable. Great customer service, I will definitely go back. ????
Great service by manthan and bhupinder singh really appreciated
Fast service and always professional
This is hands down the absolute slowest line shop I have ever been to. Twice I've been in.... never again
they do not really check most of the things that they say they will in a oil change
Oil change was quick and priced fair, also cleaned windshield. The staff were very nice and understanding.
Fast service.
Visited this location for the first time …These guys are amazing professionals with great knowledge..Going forward I am the regular customer of this location..Thank you guys ????
Really friendly crew working here! Fixed up my car and explained everything to me in a way I understood. 10/10 would recommend
good and quick,
The staff is so good specially Sam is so good and friendly he knows his work properly And service also very quick and fast
Impressed - fast, efficient and friendly!!! Thank you.
Great very quick. Was offered coffee or water. Arrived was done within 10 min.
Great service no trying to upsale very friendly
Went during day and no line-up, was in and done very quickly (like 25-30 min)! Service was outstanding, thanks Deepsh (sp?) Even the coffee was fresh and surprisingly good! They checked many things on my car and offered some recommendations, but did not push at all. Get emails to get good coupons occasionally (often $10 off).
They are always willing to help ! And top up your liquids and lubes. My older 2003 Nissan Pathfinder was burning oil. It had been to Mr. lube since I bought it at 60,000 K. (Sold200k) Apart from burning oil nothing has ever broken on the truck I hope that was in part to do with the good service from Mr. lube. They always informed what needed to be done and I followed their recommendations. Now that I have a newer Pathfinder, I will make sure that they take care of my truck like I know they can. Happy Client...
Good quality service at a reasonable price. Gurwinder was great, very knowledgeable!
Ok, didn't receive AMA discount
Great service. The technician Matthew was amazing. I appreciate his service
I thought highly of Mr lube although procy. Until today, because they put my tires on 3 of them mounted wrong side out on the rim. I'm never going to let another tire tech change my tires again!
Jaspreet delivered 10/5 customer service, thank you Jaspreet!
Abhorrent service!. Absolutely Rank Rotten abhorrent service at this location. I would have received better customers service from an used diaper. I will not use this location ever and will be recommending all friends, family and colleagues to refrain from using this location. There is actually a Mr Lube location a little further along Dundas at the Walmart. I visited this location as I needed to have my winter tyres changed. I was told by the employee that the tyre changing bay was in uses but that If I waited around 45 minutes to 1 hour that would then be next in the que, and to take a parking spot. Understandably the employee couldn’t give me an exact waiting time, so I was happy to wait. The employee also told me that he “would come give me a wave” when the bay was free and I could drive in. 1.5 hours later and I has still not been waved into the bay, and upon leaving and driving past it appeared that a the employee had taken in a different vehicle (which was not waiting the same length of time as myself). Do not use this location. Customer service is atrocious.
Jay is very good
Fantastic service! I would love to go back here again for oil changes and maintenance. I highly recommended Raymond And Allen they work so fast so I could make it to my work on time and they even offered me a coffee or water while waiting. Good Job guys!!
Service ok; price not so good-expensive
Very good experience, friendly staff and no upwelling. Will come back next year for sure for a tire change
Fantastic and friendly service, make you feel right at home, I got a hot chocolate while I was waiting (for free) and the checked everything for me, easiest to say always an outstanding job
Good staff and service but if your bill seems to high read the bill before paying, they charged me $10 for a oil filter on top of the oil change, (a filter is always included)didn't catch it till i left . Also way over charge for air filters wiper blades ect was quoted $45+tax just for a new air filter that is $10 at Walmart / Amazon and if you don't have a free wiper coupon will change you $50 for a set of wipers that you can get the same set from any auto part store for less than half.i expect a bit of a mark up for convenience but that's insane. If you have problems installing your own parts just pick up before you go in for oil change and they will install for free.
Thank you Alex at Mr.Lube South Surrey! I had a great experience here. Alex was helpful in getting my tire air leak fixed right away. Yesterday I had Kaltire switch over my summers to snow tires. This morning while taking my son to school I discovered one tire almost flat? When I dropped by Kaltire to get the tire checked/fixed they could not schedule me in they were too busy and asked me to come back the next day? So I went nextdoor to Mr.Lube as a first time cusomer and everyone there was very friendly and I was very pleased when the were able to help me with such short notice. They got the job done quick and did not even charge me. Woah now thats service! Thank you again, I will definitely be back!
I went to this location and did my oil change, people here are very helpful and they help each other like us family im so impressed to my service advisor name dominic. His so kind and very helpful guy and very knowledgeable i highly recommend this location to get your oil change and services.
I had an oil leak and very little left by the time I discovered it. I had.been going to Mr. Lube for years and had always been treated very well so I rushed in on a Sunday and the leak was diagnosed. It was apparently caused when I had an oil change done by another place and a part got damaged. Zodiac got the part needed and fixed the problem and i was outa there in record time. I am so grateful and thrilled with the service and the price. THEN I WENT BACK AGAIN AND IT WASN'T A GOOD EXPERIENCE WITH ANOTHER PERSON WORKING THERE. REDUCED BY 2 STARS FOR THAT EXPERIENCE
All employees seem very unprofessional and don’t seem properly trained.
Always fast service
Manthan was super amazing and very helpful.. kudos
Good service, never had a problem, always quick.
Babr very helpful and knowledgeable. Will come back again!
Get staff and service never had any problem with any of the Mr Lubes in the HRM
Absolutely excellent service! Great bunch of employees!
Hi, it is about 2 years I have been taking my 3 vans for oil change to the mr lube North Vancouver location. They told me one of my 15 passengers van which is Ford transit 2016 need a different engine oil which it cost $124. But instead of 5000km service it will go 8000km for oil change. My van notification sign was on at 5000km. When we check the oil it was completely dark. We contact the store manager Saba Adem , he said you don’t have to rich 8000km. Oil is like milk it gets bad after while. We use the car every day but short distance.If I have to change every 5000km why I am paying $124 for 8000km. My wife went for the basic oil change. They tried to make her to change Air filter or most importantly the transmission oil which we didn’t need to do any of them. We contact Ford they said first transmission oil change has to be 240000km. My van has just 45000km on it. The cost of it is $800 at Ford. They take advantage of ladies. Because they think they don’t have knowledge about car. We called head office and it is about 10 days but they are not doing anything. We decided to take a legal action. Whoever is using their service make sure they don’t foul you. Their job is based on fraud.
Patel and the team at Mr. Lube provided excellent and knowledgeable service! I was very pleased with how thorough they were with over viewing my vehicle and explaining what all needed to be tuned up! Will be going back for my next service.
Scammed me on the transmission fluid change. Upsold, and service not rendered, as 5,000 km and 10,000 km later my usual mechanic noted major discolouration in fluid. Perhaps shoddy equipment, perhaps malice. …
Always fast, always efficient always kind. Never go anywhere else.
I went to Mr lube .they have fast serves and good price .
Great team! Very respectful! Found a solution to my problem and no charge! I highly recommend Mr. Lube!
Should be called Mr.Upsell. They try to upsell you on everything, and it starts the minute you turn your vehicle off. No thanks, lll stick to the boys at Pit Crew.
Very informative staff that don't push unnecessary services on customers! Great management and staff work fast!
Not happy with all the up selling they do. Always asking you to spend more money on things you don't need.
Greg was awesome!! Was very thorough in ensuring we would get home safely !!!! Thank you for all of your help this afternoon, you really know your stuff !!!!
Came because my other tire appointment got cancelled. The guys at Mr.Lube were honest and straight forward. Especially Matthew! He was very polite and curtious. Gave me a lot of feedback and was very well mannered. I would recommend this location to anybody with similar needs.
I needed new winter tires and the staff at Mr. Lube took phenomenal care of me. Their communication and service was impeccable, the staff was kind, and my tires rock. Cannot recommend enough.
Great service. Very friendly staff. Karan was great to work with. Changed my head light on my vehicle free of charge and in a very timely and efficient manner. Great to work with. Will see you again for further services. Thanks again Karan!
Manthan and sukh was great. Best experience have ever had. For sure I will come again
Great fast service.
Awesome service. They even made my kids balloon animals while we waited!!
Staff are friendly, courteous and fast.
I really appreciate the recent service on my car at mr lube oakville. The technician manthn(supervisor) who was working on my car was very friendly and kind. He performed couple of services at my car and made sure everything is double …
Takes way too long. In line for almost two hours. Worst part is that I couldn't get out of line to go elsewhere. Also watched a tire change over and lug nuts weren't even torqued. I'll stick with Mr Quick.
I'm very happy for the service I got .friendly staff .saved me a lots of money that I was gonna spend at the dealership. Than you
The service here was quick and efficient. It does matter all the time.
I went in to get my snow tires mounted only to find out that they needed replacing - not because of wear but they aged out and were cracking. The staff at Mr. Lube were able to order tires in and have them on within one day. Very lucky during one of the busiest times of the season! Would have waited weeks for a dealer or specialty tire shop. There was a mis-installation of one tire as my car has reverse mounted tires, but the manager was very quick to rectify the situation, no questions asked. They even went to pick up the tires themselves. Mistakes happen, but a company that goes out of their way fix their mistakes is worth going to. Thanks!
Good and reliables
very thorough
Shout out to Jordan who made our visit fun,fast and cheaper! No sales pressure, no nonsense just laughs and service! THANKS!
Does it right every time
Just got my oil changed on a very wet, cold, windy night, as soon as I arrived Glennie ran right out and put me in the que, Greeted with a smile, and was provided with great service, I will be back and recommend this location.
As usual excellent service and manager Craig is always a great person to deal with
Apkar was very nice and helpful, quick service and reasonably priced.
This location is the best one in Oakville for sure .. Mr. Manthan was very knowledgeable and professional about the job. Thank you again!
JUST WENT FOR OIL CHANGE WHAT GRWAT SERVICE MY SERVIDE PROVIDER BRIJ KYLDIP WAS AMAZING
Thank you haruet for your good customer service
I'm surprised by all the bad reviews. I take my cars there and never have a problem, usually go in for a routine oil change but they will also let you know if there are extra repairs you need or don't need for awhile. But remember if you want good customer service, you first must be a good customer.
Excellent service and polite staff. Had my car oil changed else where and it was overfilled. They adjusted my oil to proper level and did not charge me. Will be returning for my oil changes in the future as this was my first time using Mr Lube
Professional
Great service, in and out in no time for an oil change
Driveline lube job for less than half the price of the dealership, same products, quick service. Shout out to I think Tyson and the tech whom I forget his name that did my Tacoma. Costumer service is on point! Will go back.
was very happy with this service and was reasonable prices. will come back for the next service.
I am not satisfied with their service, It is like they are trying to exploit the situation. Once I went there with a flat tire. Three eemployees approached me one after another. the first one said it will cost me $36 and I agreed, for the next one it was $45 and finally they charged me $ 79. I will never recommend anyone to this place if they have any other option available.
We have had my car oil change and undercoating done here along with our travel trailer undercoated and today, a nail removed from a tire as well as buying another tire. All these services have been done in a timely manner with very friendly and professional staff. Our service man today, Pritul, even remembered us from our last service. We will continue to use their services and highly recommend them.
went in for an oil change which costed $150. that was already a lot. They tried to tell me i need transmission fluid for $240 and another sort of fluid for $100... i said no, he said it wouldnt be wise for me to leave without it. i declined. took my car to my mechanic two weeks later and he told me everything is good and there isnt any way of even checking my transmission fluid. all in all i was lied to and could have been ripped off for $340. good thing i got good BS radar
Worse place to do oil change. Never try to visit there to avoid ripping off and regrets.
This place is such a RIP off. I wish I read the reviews before I went there. Experienced the same thing. Scare tactics that my transmission was going to blow up if I didn't get the transition fluid changed and they made a list of basically every single thing that my car needed. Took advantage because I was a women. In the end they said they checked all the fluids and my car should be good for at least another 2 years. About a month later, I noticed that the heat in my car wouldn't work properly. Well tired out there was zero coolant in my car. So much for checked everything. Bunch f con men. They should be shut down. I also filed a complaint with the BBB and emailed the company. More people need to report these complaint through these venues so something hopefully can be done
Excellent service by staff and manager Guru.
I was there early and although they couldn't take me in the shop until they officially opened, they offered me to come in where it was warm, a newspaper and a cup of coffee. They were fast and efficient. Courteous and professional. Thanks so much. I highly recommend this location.
This is the second time I have gone to this location and I have to say the service was exceptional. The young fellows that work there are awesome and so polite and we had a few good laughs. Great experience I'll be back! C. Williams (pink glasses lol)
Tremendous service above anything else. Quick and easy oil change and maintenance while I sit in the front seat and drink complimentary coffee and read complimentary newspaper. Pricing is fair and the staff aren't pushy with upgrades or unnecessary repairs.
Tom, Allan and Ed very knowledgeable they do a great job!
Amazing experience here. Leaky tire on a 13 hour road trip and every mechanic place was either closed or denied us service because they didn’t install tires that weren’t bought from them (ex. Costco). The staff here stayed after closing hours to go above and beyond and waited for us to pick up tires from Canadian Tires so they can help us install. Staff is very knowledgeable and just genuinely want to help!
Great service today and very friendly. Thank you!
Never been here before, will definately come back, they gave me a newspaper offered coffe abd water and kids colouring book while we got our car serviced. I didn't even have to leave my vehicle! Great service! Keep it up guys!
They do amazing job and provide great service my experience was very good
Great place, very friendly staff and they don't hassle you.
Hands down, one of the most efficient places I've been to for oil changes. Staff was very pleasant, from greeting to leaving. Ryanne was my tech, and was amazing. Don't see many women working in this field, and I left with all the confidence in the world that she'd done a great job. If I could give more than 5 stars, I would. One of the gentlemen there all but ate his mask while working, so it was great service and a show lol highly recommend!
Very very great service. Brandon was amazing and they were so fast was in and out in no time.
Really good
I have used this location for 10 years - if an issue comes up they have always been promptly resolved it -- I appreciate this kind of service - I recommend this location
Sukh and Tarjit did great service. Always be back here for all my vehicle needs
Good guys
Very profesional, Gill very fast and profesional the guys did fantastic job, theychecked everything and let me know about my car.They are taking good care of covid procedures and sanitizing everything they touch.
Great service fast workers
I came in for an oil change took less then 20 minutes. definitely a great place to get serviced I would highly recommend. shout out to Mike and Julian for the fast and clean oil change
Service is always friendly even when I show up 10 mins before closing to get an oil change. :)
Great service
Great guys.They know exactly what the car needs
Great service and pretty quick. Got an oil change, new wipers and replaced a bulb for $75. Will deffo be back
Just the best Best service in town. They treat their customers so well and they explain things to you!
Always fast efficient service. Had my oil services here for 8 years and I've never felt ripped off or unhappy. And seriously, everyone here seems happy. They always have great coupons they email too. Like free windshield wipers I just got or $15 off.
Very good service !!! Very fast !!! Manthan was very professional and customer orientated. I will come back for sure !
Very nice people, always polite and ready to help. Genuinely a very nice staff.
We went for full service!! Allan was so professional and he explained everything to us step by step. I wanted to go to my car dealership for a whole service just went for a engine oil change,but liked their work and ended up doing everything there.everything took like 20 to 30 min i think. and we also got a free carwash :).thank you to allan and jorge,so pro and really good customer service
Fast friendly
Recently went to change my winter tires and got quoted for 152$ plus tax. It seemed a bit too expensive so I went to canadian tire and got them changed for 100 plus tax. Now that I know they are over priced, I wont be going back for oil change
They just upsell you whenever you go for an oil change. Highly avoid this & just go to your brand dealer for vehicle maintenance:)
I just went to get an oil change and the guy recommended manufacturer services to do and I agreed on coolant service and transmission which were most important. Happy with their customer service especially with the guy Waleed, I ask for him whenever I go.
In and out without delay. Safety is a priority, which was greatly appreciated. Free wipers, too.
I had my oil changed at a Mr. Lube location in New Brunswick July 8th, 2019. Everything was well, until I took my vehicle into my dealership service center and what the mechanic found was less than impressing. The location in NB could have destroyed my engine. I have a paper trail that all the work done my vehicle has only ever been complete at the dealership and the one off time I get my oil changed else where is where I have issues. I noticed something leaking from my vehicle this morning, so off to the dealership we go. When they took the vehicle in to investigate what my reputable mechanic found was astonishing. First off, the Mr. LUBE location used a metal bolt to fill the plug, not a factory plug. They also used SVT sealant to seal the oil plug, and not a crush washer like recommended. The bolt cracked in half under the pressure of the oil, and could have ended terribly if I didnt catch it when I did. My mechanic also stated the oil was extremely dirty and very old, and stated the oil looked like it was used oil when they had drained it. My mechanic also stated he would back me until the very end, and if these proceeds to media or court as he would like to see these outfits closed. Which I may go to the media over. When I contacted the stores manager, he was less than friendly and told me I could take him to court over the oil change. He stated his staff are well trained and would never make mistakes like this. My mechanic has documented what he found on my vehicle as well. I just want my money back for my oil change that almost cost me my vehicle.
The Mr. Lube staff have been wonderful. I have had three visits in the last 3 months for mechanical issues of my own creation. They have been highly efficient, only recommended what was actually necessary and done the work to manufacturers specifications. I grew up in an automotive household, my dad was a mechanic. My experiences with many lower mainland shops has been really negative. Some other larger companies have made pretty obvious mistakes and given poor advice. One of them advises that you should always have your more worn tires on the front of your car while advertising free tire rotation with an oil change. So their recommendation is to never rotate your tires then. This is based on a tendency for cars to oversteer in slippery conditions if there is more front end grip, but understeer is also highly dangerous. Those days are long gone with modern stability control systems and might of made sense in the 1980's..One of them starts with an M, and the other a C. These guys at Mr. Lube are working hard to make a successful business. For general maintenance they are awesome!
Great service
My experience at Mr. Lube on June 9th: I opted for a transmission fluid service in addition to my oil change. I had …
Terrible experience today November 10th. Extremely unprofessional workers at South Surrey location who did not pay attention to the order of cars entering lanes. Time is valuable to all of us. After voicing concerns the Manager was great.
Great service.
James and his staff are absolutely amazing. Best place to get an oil change, transmission flush and best pricing on TIRES! I don't go anywhere else!
Very professional service and it’s very safe place to go. Guru is a great guy as he checked everything with car. Sean did excellent job
Happy did an awesome job, he helped me put air in my tires and it was quick service!
Fast and efficient oil change. They recommended a transmission fluid change I definitely didnt need since they'd done it only a few months back, which was kinda shady.
Exceptional service. Friendly staff. Extremely professional. Highly recommend. I’ll be returning the next time my vehicle needs attending to.
Good service .mechanic is very helpful
Slow. Staff taking coffee break while 3 cars waiting for oil change. Was told 30 min wait and have been waiting for 1.5h. multiple people have left in frustration of waiting so long.
The manager or supervisor that day even took the time to give me a vehicle scan summary that was very beneficial.
First time using Mrlube and im very happy
I came to change my oil and i asked the workers to change the oil and not check anything else and they still started to check my air filter when i said not to do that the second time the worker said that he is only doing his job. (Don't do your job for my money do what the customer asked its not there business about my air filter there job was to change the oil and the filter not the air filter). and the supervisor asked me to NEVER come back again. Thank you very much for the unprofessional service and i will never do business with this company ever again. ????????????????????????????????????????????????????????????
Good Service. They recommend you what's best for your vehicle. Good staff.
Awesome service, informative and on the ball!! Phenomenal communication between the team members here! Will definitely be back!
I was in the need of an oil change and decided t stop by and im glad i did! my tire was flat and i had no clue.. I got my car serviced and my tire fixed! Then a car wash.. ! stop shop if you ask me! Thanks again MrLube
Mr lube is always my go to for oil changes. Top notch service, everyone is always super friendly. Extra thank you to DK and Joel for the fast and thorough service this afternoon! Worth every dime as always!
Great place to go if you want a top of the line oil change with WINDSHIELD washer poured into your engine
This morning I made a trip to Mr. lube on 8th street, as I have put on thousands of kms since I’ve picked up my rental truck for work. Although I’ve put on thousands of kms, Patel recommended that I wait until my truck oil notification was around the 25-30% at the least before getting an oil change. I appreciate that this man guided me in the right direction as opposed to taking my money, as the vehicle still registers as 52% oil life. Most places would’ve just done the change and collected their money. For this reason, I will be taking all 3 personal vehicles and my work vehicle to this location moving forward! Big shout out to Patel for the integral recommendation today!
Great Manager and team, I was definitely taken care off and my wife and I are very grateful.
Went there for oil change this afternoon with my wife and kids they guys are so professional and kind that you won’t feel like you are at oil change place. I have been doing my car maintenance stuff by myself, since it’s cold out I have decided to try that place and they guys surprise me with their customer service ( manager offered chocolate and play book for kids, can of pop and coffee). We are happy that we found Such place where we can trust our valuable vehicles And that’s our new oil change place for sure. Highly recommend ????
Cost to much.
Overpriced, but they do a good job and do it quickly.
Always a great experience... love Terry and his crew well done
Fast and great service
Great service, friendly staff, knowledgeable thanks alot.
Guru is the best and all the other employees Very happy with the Service Highly recommend for anyone
Great service: efficient, capable, and very client friendly. They also let me know that they give 30% off for first responders.
Very friendly staff
Do NOT go here! I brought my car in for an oil change and tire check, and my perfectly good tire went flat the next morning. The tire was completely wrecked and now I need an entire set of tires! It seems mysteriously coincidental that this happened with perfectly good tires. I don't trust these people AT ALL, AT ALL!
Did a great job changing fuel filter very good service I'm impressed
We were there for 2&1\2 hours for a winter tire swap and then I charged$60 to put a plug in one tire! Very inexperienced
Great service and friendly staff. Very quick for those short on time.
Super service! Will be going back each time.
The service was amazing...Karan and his team offered quick and quality service. Everyone is very friendly and professional. Would definitely recommend this Mr Lube location
Best service ever, great guys especially Jas!!
Great customer service. Bhupinder and team is very professional. Keep doing the great work guys. Cheers !
Always good service ! And awesome staff and a fast oil change!
It took 45min to change oil. Too long for me. I had it done as quick as 16min in other Mr lube locations
Good service
Excellent service!!!
Friendly, knowledgeable customer oriented.
I came back here to find that my review has been taken down. Instead of contacting me and taking care of the issue, contact google and have it erased. That's how they handle things here. I should bring my ford dealership bill in and have one of you potatoes pay for it. Original issue, broke the clips on protector plate underneath vehicle, left it hanging and sent me on my way. "Thank you come again"
just had an awesome experience here thank to their amazing employee, will go back again.
Very quick and reasonable.
Friendly, quick, open Sundays
Awesome customer service. I forgot to ask for my free wipers. I sent an email and the store manager got back to me in less than a half hour. I love going there for an oil change. It takes less than 15 minutes where other places you are stuck in a waiting room for more than an hour.
The customer service is absolutely terrible, ruining vehicles and making it near impossible to get them to fix their mistakes. Never going to recommend this place to anyone, or to ever take my vehicle here.
Been going here for years with 4 different vehicles! Always super friendly and helpful! Also a bonus that they give my dog treats when she is with me!
I would highly recommend this auto shop. The manager was so helpful and very professional . My car tyre needed to get fixed urgently and these guys were above amazing. Thanks for the help in time of need.
Excellent & efficient people. Upsells are informative instead of pushy. It's worth the money to go.
Solid oil change
Amazing crew here.
Did an outstanding job!
Went above and beyond, amazing service! Will definitely be my new place for oil changes!
Highly recommended. Professional staff
Excellent service. Fixed my flat tire on a Sunday night at 445pm and I received wonderful service. Thanks Shawn
Excellent service. I pulled up just after they opened at 8 am and was able to pull into a bay immediately. The service person grabbed my info and looked up my record from.prrvious visited . I was requested to stay in the car. He showed me expected costs on the computer screen. The tech was very polite and confirmed at every step whether it was ok to proceed and even sanitized door handles when he was done. The whole visit took about 20 minutes. I highly recommend this site for services.
Friendly and fast service!