I was in trouble one day. My 1987 RV had coolant pouring out of the bottom. Being from out of town, i had NO idea where to go to get it fixed. I asked the tow truck driver where was reasonable and somewhere that wouldn't make up problems for them to fix to boost the price. When i showed up, Sam, the owner, said that he could get me in that day. Point in Sam's favor. He then got my rig in sooner than he quoted, and had the initial problem diagnosed. He then came to me and asked, "Have you noticed that you're not getting the power you should?" Why, yes i have noticed. How did you know that? "One of your cylinders isn't firing. We fixed that too. Have you also noticed how when you turn it on it revs high?" You're not reading my mind are you Sam? That's weird how you know that. "Ya, your choke wasn't coming off/ We fixed that too. Plus topped up your fluids and did a double check of your rig even though we don't normally do RVs. Your bill is X" (Note: X was about $900 less than i thought it was going to be).
My story is one that is told everyday, but taking my RV to Flattop was pure luck. Sometimes it's better to be lucky than good. Sam and his team are pros to the core. The price allowed us to continue on our trip across Canada. The speed allowed us to get on the road in a timely fashion. If you're broken on the side of the road, take it to Flattop. Sam will sort you out properly and with some cash in your pocket. How many mechanics can say that? How many WANT to say that? Flattop impressed the hell out of this big city guy. Small town hospitality isn't dead. Flattop just has it all.