We've got the opinions of real people like you who consume the products and services of Kal Tire (Tires) in Brooks (Canada).
Now the firm gets a rating of 4.1 stars out of 5 and that score is based on 82 reviews.
As you can see the average of ratings is really positive, and it's founded on a very large number of opinions, so we can say that the rating is very faithful. If people have bothered to give their feddback when they are pleased, it works.
You know that we don't usually stop to put reviews when these are correct and we usually do it only if we've had a problem or incidence...
This Tires belongs to the category of Tire shop.
I have had the opportunity to have two jobs performed by Kal Tire. In both cases, service was top notch. Everyone who I have dealt with has an excellent attitude. This shop is a model of how service should be done! Highly recommended!
They know what they are doing.
Service was good but the cost to fix my car was $293 at Kal Tire and $89 at BigO Tire, just sayin.
This team is exceptional.
These guys went above and beyond with their customer service. I left with great tires and a feeling of comfort knowing I have nothing to worry about shout out to Gabriel
Great service and quality work. Take my car here for everything.
Fantastic service and they sent me a text when it was ready. A great feature instead of a phone call during an important meeting.
Great team down there. Had my car in and out within hours and even solved the mystery of my hidden wheel nut lock. Price was reasonable too! Very friendly service.
Thanks for letting us use the parking lot for car shows on Thursday nights. It was great this past week. I brought out our 54 Mercury and its was super fun. Lots of cars. Thanks again.
I absolutely love the staff at this location (Progress Way)! I have gotten two sets of tires here and I'll continue coming back. Each time I go in (even just to check my tire pressure), the staff are kind and helpful. I feel comfortable to ask questions and I never feel patronized.
All the guys here are great at good service every time I go there.
Used to swear by and recommend Kal tire to everyone, but stopped a few years ago because of a few bad experiences back to back... Faith was restored recently when my daughter had a flat tire after hours and I had BCAA tow the car to Kal tire for repair. They called me the next day and had fixed the flat at no charge even though the tires were bought at Costco. I'm glad to see that they are back to the excellent service I used to rave about!
Expensive
Great place.nice people and they do good work, can be trusted. Good waiting area, free wifi, coffee and popcorner with a big screen TV. Reasonably priced for what I have had done there.
Had a very good experience here picked up a set of winter tires through the MPI winter tire program. very fast and Professional Service I only had a couple of hours to get them done and they had no problem doing it. They got it started right away and we're done in less than 1 hour. I got a set of summit ice edge winter tires and am vary happy with them. I recommend winter tires on every vehicle even 4×4's for braking performance and also helps reduce stress brake and ABS System
Great customer service at Dawson Creek Kal Tire location. Fast, friendly and courteous.
After going to multiple places this morning trying to get a flat repaired, I finally got in here... I was told 30-40 minutes till it would be done(which would have made me late for work) they had it done in 20... I mad it to work on time and couldn't have been happier with the service. Thank you so much!
Above and beyond! Never get tired of coming here twice a year.
Not a great day for Kal Tire. I dropped my vehicle off to get new tires and a wheel alignment. The appointment was for 9am which I was on time for. It was on their printed service sheet as well as told to me that it would take up to 2 hours for the work to be complete. After having their employee write my phone number down on the clipboard and asking them to call me when they were finished, I headed off to kill some time. I returned at 10:50am having not received a call and assuming that things took the full time, and they may be finished at or just after 11am. Not a problem as that is what I was told. I sat down in their store front to wait either a call or for an employee to call my name having made eye contact with the same employee who had taken my keys at 9am. Almost an hour later, at 11:45am, after sitting there having not received a call and no employee checking in, I had to initiate the conversation and ask what was taking so long with my vehicle. I had watched other customers come and go and vehicles move in and out of the garage bays. Upon asking what is taking so long, an employee went over behind the main desk and laying out in the open was the clipboard assigned to my vehicle just sitting there. My vehicle had been ready for some time. It turns out they didn't even need to do the wheel alignment which means the work probably took less than 2 hours. Had I not asked, how long would I have sat there waiting to be contacted? While this is probably a rare occurrence, I received a insincere apology and nothing was offered to make up for my time that was wasted. I found this side of their customer service extremely poor. I only hope their attention to detail is greater with the vehicles they service. I'm not sure I would go back after today, based mostly on the poor customer service after they clearly had overlooked me as a customer.
Took me right away
Thank you for ,making my day a holl lot beter
Great service, even though I didn't end up purchasing a tire from them!
Great experience with having fit excellent winter tires on my 1986 Porsche 944. Waiting room was good and I enjoyed browsing the tires that were out at the front. Fair prices and good service.
Had a great experience. I called in for assistance in selecting a tire for my needs. They recommended and installed the best tires I have ever had in less than 24 hours. Speedy process, excellent tires, and great customer service. I will definitely be back.
Always great service. Always friendly. That's why I only deal with them. I need better time estimates. Allowing for CoVid, the job took longer than expected. As I need my car for work, this is extremely problematic. The manager saw I had a problem and did his best to make it right. Hence the return of the 5th star ⭐.
worst costumer service ever plus they changed my tires price wasn't bad but messed up the balance and alignment told me straight up if I have problems take it back???? sounds very professional...never again
Best place to go in the city for any Tire problems. usually anything under 25 bucks they end up doing for free like flat repair, tire balancing and so on.
Visited this place in Cambridge for a tire replacement. I had a flat tire and was using my spare tire. Normally it is recommended to drive only less than 50 kilometers on spare tires. They understood my situation and immediately squeezed in an appointment for me. The service was good and prompt. The price was reasonable. I did not do any research on the prices since it was a flat tire and had to replace at any cost. Kal tire took the time to replace and did a great job. I went there the next day as well to re-tighten the nuts on the wheels. They were already expecting me and got me in and out pretty fast.
Great place to go. The staff was friendly and knowledgeable. Competitive prices and fast service. Very nice experience. I definitely recommend them
Great service. Everyone I spoke to either over the phone or in person was very polite, knowledgeable and helpful. The customer is their first priority.
Friendly service and reasonable prices. I've dealt with this location for nearly 10 years now I don't even think of other tire shops in town.
The staff is pleasant and not forceful. They gave me recommendations and Giselle was extremely supportive of my situation when I arrived there thank you!
good service!
Friendly and knowledgeable staff. Service is prompt; you're greeted almost as soon as you walk through the door. I went in with the intention of purchasing a set of winter tires and rims, but got persuaded into buying a set of all-weather tires instead, which allowed me to keep my original rims and use the AW tires year-round. This ended up saving me a several hundred dollars! The tire order arrived on schedule from the warehouse, and got them installed the following week, which took just over an hour. I appreciate how you can take your car into any Kal Tire for service if you buy your tires through them; makes it convenient if you happen to travel within Canada often.
My first experience here didn’t go so well, and honestly had sworn not to come back to this location. I recall standing in the front waiting to be acknowledged while the guy working was looking into his computer and pacing around. Then being spoken to in an almost sarcastic tone. The technician did a seasonal tires swap for me, but not an alignment due to some damaged that needed to be done. Instead of giving me the option to hold off on tire change, since i won’t be able to drive anyways. Not only that, but my oil change was done and I had to call back and request a change date, since they forgot the sticker in the window. But it’s close to home, and super convenient, so I gave it a second shot. This time, not only were the guys working the front super friendly, but so was the technician. Ryan (i think was his name) was so great! He had top notch customer service skills and very good feedback for me.
service was awesome and courteous. I have a service fleet that I use them to service. they do seem to have a hard time returning calls when I asked for status on any vehicle.
Really helpful staff. They managed to get me in the day of when I needed last minute work done. They only did the work that I asked for and didnt add anymore jobs to it. Highly recommended! Thanks Kal Tire.
Took my tire to get repaired. The folks at this shop are very friendly and honest. I will return when it's time to buy new tires.
Poor customer service. Bad work done by techs. Vehicle left sabatoged. Still after paying for a job. I have the same problem plus extra issues after techs where to fix a problem. Never gonna shop here and don't recommend kaltire fort mcmurray to anyone.
My Porsche 911 Carrera S was showing low Psi in one of my tires and I was close to this location thus I called ahead and proceeded to bring my vehicle in for them to look at it. When I arrived, the lady I spoke with on the phone was at the desk and looked after me immediately. The gentleman assigned to my vehicle lined it with a plastic covering and drove it into the mechanic bay with care and was very knowledgable when it came to my tires and what was required. In little over half an hour, my tire was fixed with no need to replace the expensive tire. In addition to this, the tire pressure sensor was properly reset. The mechanic even showed me where to find my tire lock kit for the future, as I originally was unaware of its location. In summary this location has highly competent staff that have a genuine interest in your success. I was blown away by the service I received. Almost makes me want to say goodbye to the dealership. Can't say enough about my experience here, FIVE stars! I even made it back in time to see 2 of my patients I thought I had to reschedule!
My husband called and got an 0830 appointment for the next day but when he got there he was told they couldn't get him in, come back at 1015. He got the same treatment when he came back, they said try again at 1230. Terrible customer service, do not recommend.
Thanks for the great service! Above and beyond what was required.. really appreciated.
10/10 service as well as quality. Saved us in a pinch 4 times in the last three months and would highly recommend. Above and beyond service!
Fast service, even without an appointment.
Tyre guys that care. Good selection of quality tyres.
Coffee, WiFi, but no tea.
Willing to put on the rim of a small tire
Got a good deal on tires though staff was not very helpful in making allowances for my disability.
This is a great service, even in busy mode great effort is made to get the job done.
Nice people. Super not stressful experience
Good and fast service. Very helpful, had a couple quotes done up for me in just a couple minutes. Gave me a little discount, I did work for Kal from 2011 to '15 so that helped me a tiny bit. But they will always do their best to help you out in some way if possible.
Very helpful and friendly
Got my winter tires changed over and the technician scatched/mark back bumper, bottom of passenger door frame area as well as top portion of the door handle.. He denied it of course but car was just detailed and no marks were there.. Have to talk to Manager who wasn't there as well to see if it can get fixed.. Always was a 5. Now no more.
Amazing Customer Service! Me and my family were driving from Calgary to Winnipeg when we got a flat tire in the middle of no where. My husband and I with our three children drove back to Brooks and stopped at Kal Tire to get it fixed. The staff where awesome and the service was fast plus they did not charge us for the patch - very kind! Thank you all at Kal Tire for making a hiccup on the road smoother. Laurissa and family Allure Window Fashions Calgary!
Everything was ready as soon as I arrived for my appointment, they listened to my added request and the work was done ahead of the estimate. Automated SMS systems reminding you about your appointment as well as signaling you that your vehicle is ready for pickup. A very painless experience - and they even have a coffee machine in the wait room!
Professional service and reasonable price
Ignorant, ignored. Tried phoning no response . All i wanted was a retorque.... guess i won't stop here again, disgraceful.
Freindly service
Brilliant. Great friendly staff, quick service and they repaired 2 holes in my tire free of charge. Will be back for winter tires later this year and will eternally recommend this business to anyone willing to hear me do so. Thanks Kal-Tire!
I feel in safe hands at Kaltire, Douglas street Mr Ravi the managers and the teem are really so friendly. Service is very good. Cost and labor are very reasonable. I had 3 times or regular services and also extra services and I am totally comfortable to continue getting my car serviced there.
The have reasonable pricing and are very helpful if you have questions
Great service friendly staff
The staff was good. I was just appointed for the second time that they did not have the exact tire I was looking for.
SEE UPDATE BELOW... One complaint - cleanliness. I'm a recent convert to using Kal Tire for my vehicle work, and have been really happy with the repair services thus far. While the mechanical stuff IS the main point of bringing in my cars, and I will likely continue to do so, I've been really disappointed recently by the cleanliness of the technicians who are driving my cars. I picked up my truck tonight after some significant work, and when I got in to drive home, I found the steering wheel and shifter both felt really grimey/greasy - and the cab smelled like that "shop smell" (oil, etc). It was dark out, so I couldn't look closely, but when I got home, I could see that my hands were now dirty and I wondered what was on my clothes from the seat. After complaining to my wife about it, she showed me HER car that just got an oil change at the same location two weeks ago, and the upholstery on her driver's side arm rest has a number of brown/greasy hand prints on it. (New project for me to tackle, figuring out how to get that out, I guess.) Come on guys (!) - the technical service is good, but is it too much to ask the technicians to keep the clean interior of our cars the same cleanliness they were when we arrived? UPDATE: I got a call from Mike at the shop who is making this right for us. Thank you, Mike, for maintaining the level of service all the way through, even afterwards. I know many shops that would not have followed up to make it right.
Really helped me with my tire issue!!
Knowledgeable and fast!
Discovered a nail in my tire and popped in 25 minutes before closing on a Saturday because I was literally down the street. "Sorry can't help you can we book you in on Monday?" The staff don't seem to have any system of incentives. If this was my company I would work late not let any vehicles out on the road with nails in them.
* I finally got around to getting a tire change and alignment from Kal and wanted to update my review. No more road noise with the new tires, feels like a totally new car. Final bill was $100 under their initial quote as they said most of the wheels didn't need alignment. Still honest, excellent service and 5/5 from me. * I've been bringing my vehicle here for a year now and it is the best shop I've experienced. The staff are friendly and happy to explain things. They never find unnecessary repairs, and when I do need repairs I get a good deal on them. My most recent experience I was hearing some front end noise on my new vehicle. I wasn't sure if it was tires or wheel bearings or something else so I took it in to Kal. They called me and said it was just the tread pattern and nothing to worry about. They also didn't charge me because they said it was quick to check. I don't know of any other shops as honest and friendly.
Fast and friendly
I went in today for a Re-Torque, a young man named Hussain helped me. He was very quick, helpful and explained why I had to do a retorque in regular people talk haha. Will go back!
Great products, great service!
Absolutely incredible service
Outstanding customer service. I had valve stem problems on old tires on an old truck I bought. New tires weren't in my immediate future, but Kal Tire replaced the valve stem cores at no charge.... My tires now remain safely inflated.... They now have a customer for life.
Great customer service
Great service. Always willing to help.
I got a flat on my way by and pulled in and the staff were very polite to the customers AND each other AND they fixed it for free! Made my day! xo cm
People are really nice and know what they're doing, they changed my tires within 20 mins and also I had to order my tires and they arrived pretty quick as well. Didn't take 5 business days for sure what they actually informed me about.
Best tire shop and mechanical good work wheel alignment best place
Incredible experience here! Staff went above and beyond to fix the problem and now our new tires look lovely. Very fast and hardworking people, loads of happy customers. They really pay attention to all sorts of small details. Really nice waiting room and was cool to see they allow dogs in the building. Thank you!
Friendly and helpful, a place I will return to for sure
Good service got me in right away
I had such an amazing experience with Dan and all the staff at this Kal Tire. Dan went above and beyond to get me the best deal on new tires and brakes for my vehicle and when the original work was not up to their standards, they upgraded my brake pads free of charge to make it right. I then drove over a curb shortly after this and Dan again went above and beyond to fix my broken tire and wheel and I left having spent more money on a tow truck then a new wheel. Top notch service and staff. Very friendly and helpful. I would recommend to anyone who needs car repairs and they have a customer for life in me.
so easy to deal with! went in for an oil change and they were honest with me with the oil leak they discovered in my car. Thank you so much and I will be back!
Very Professional and helpful. They were able to help me repair 2 tires and get me on my way within 1 hour without an appointment. I will definitely return and must recommend this Kal Tire Shop.
Always quality service from theese guys. Always happy to give them my business
Very unfriendly staff not very Cooperative nobody Smiles looks like everybody hates their job
Service is only okay
My low tire warning came on, it was just a loose "valve stem" No charge, back on the road in 5 minutes. I Don't know what a "Valve Stem" is, but I know great service!! thank you, we will need new tires in the spring and we will be going here..
Very nice organized place The staff were very helpful and kind????thanks
Always professional and friendly service. They are punctual with their appointment, always on time as promised. Bought 4 sets of tires from them and happy with their services.
Don't bother calling. They will just put you on hold forever.
These guys go the extra mile. Highly recommend for tires and front end work.
Great place to get your tires! Make sure to book your appointment as they are super busy!
They didi not have in stock model and size I was looking for. They proposed the same brand but a little bit wider tire that fitted my car. all of this because I needed winter tires a.s.a.p. We scheduled appointment for next day and I was there 20 minutes early. They took my car and finish changing all four tires in 30 minutes. That was awesome since I had to leave work so I was able to be back in time for business meeting. and they managed to match price of smaller tire.
these guys extra mile to help me in a snowy night, Yelp website is trying to trash Kal tire but they do great job. Thank you guys.
I guess if you drive a really nice car the manager will give you a premium appointment with a preferred technician but if you're just an average working Joe they can't even get your tires out of storage for a scheduled appointment. Horrible customer service experience.
Mike is the man! What a great guy. I'll keep coming back because the customer service was great
Friendly and quick tire repair! Thank you!
Great service!
Super helpful, knowledgeable and friendly! I would definitely go there whenever I need a service they can provide!
My best friend her grandma and I were leaving the h2o in Kelowna when we noticed we had a flat tire. Troy (who works there) pulled into the parking lot and and went out of his way to help us change our tire. Big thanks to him. He was kind and tons of help.
Great Service!
Received AMAZING service from Kal Tire. We had two flat tires on Easter Weekend, which ended up being a rough start to the long weekend. But Kal Tire was nice enough to squeeze us into their busy schedule, and even provided our services for no charge! This definitely brightened our weekend. I would highly recommend Kal Tire!
Courteous, great customer service. Kudos to the Guys!
The pleasant Staff, are Never, too busy to check your tire pressure. They have taken care of Nana's little old car, for years now. Thank you, for the effort you all, . put into your work to keep us safer.???? Sincerely, Natile Grasslin ????
Sumit is the guy you want to see .Best and most knowledgeable person you will ever find for your vehicular needs
They have always treated me well.
Dropped in and got my runflat tire repaired. Many places don't fix runflats.
Excellent and fast customer service. They were patient and accommodating when I was a few mins late for appointment. Their later afternoon appointment schedule is great for working folks. Tire swap was efficient. You can't get Nokian tyres anywhere else. Highly recommend!
2 years ago I went there to replace 8 tires on my truck.Still no check for the credit of the casings.Never use kal tire again.No star if I could.
They get the job done, with decent prices, and good follow up service.
Amazing experience of getting a new set of Nokian WRG3 All Weather Tires from this location of Kal Tires. Very friendly and knowledgeable staff, fast and efficient. Reasonable price come with a lot of similar to Costco tires warranty if you know what I am talking about including Life time balancing, Flat repairs(inside patch), Tire rotation, Road Hazard, Free air pump etc. Strongly recommend people to come and get your all weather tires with snow flake symbol.
Awesome. We woke in the morning to a flat. Kal repaired for free. Great service. Awesome staff. And hot coffee while u wait
We had no appointments, and I was stuck with new tires I needed installed on a 32 Feet RV! Not an easy task. I called KalTire in Cranbrook. They took us in right away, and their commercial tire tech took us as soon as he could. 2 hours of fast and good work and we were out. The price was more than fair even if we did not buy the tires there ( we should have). They also told us Sparwoord KalTire could retorque the tires after driving a while, as recommended, and they did it in 10 min just by showing up. Let’s say I have a new tire store on my list of favorites! Kal-Tire will be my go to tire store for my next set of tires. But the Cranbrook store especially made our day! Thanks everyone! Especially that commercial tech! Gary & Heather Patry. , Cochrane , AB
Good service. Free tire repairs
In and out in 20 minutes! Changed out my blown tire on a Saturday morning with no problems! Large selection of tires luckily. Good service and quick.
Awesome guys. Great service. Great price and best of all, they don't hate Alberta's. Yahoo
Said they'd fix my flat between jobs as I didn't have an appointment. 5 hours later I called back to be told that no they can't. Picked my tire back up and took it to a locally owned shop nearby where it was fixed immediately. It's better to say no, we can't do it today than to leave a customer hanging...
Good service.
Always amazing service!!
Fast friendly service. Property was clean and taken care of. Prices were good.
Awesome staff thanks for looking after my wheels !!!!!
Stellar service. Raymond has a great command of language and knowledge of vehicles. I trust him thoroughly to work on my lowered car. I know I can leave my car with him and trust that my expensive side trim/aero will be cared for. Thank you for the true service as always.
Thanks for your service, I highly recommend
Very reasonably priced, the assistant manager Robbie is fantastic, very knowledgeable and gave me a great price, fast delivery for tires and extremely professional, he even ignored my sexual advances, the dedication to excellence is real.
We had great service great price and they are all over from Saskatoon to the island
I’ve used Kal Tire off and on again for years. If you can get a hold of them, or get your vehicle in there it’s usually good service. They’re not cheap but they do good work. They stand behind their products and that’s not something super common in the industry nowadays (from my experience). One issue for me that continues to come up with this Boundary Rd. location is getting in touch with them over the phone. They are often very busy in the front helping customers, calling around for tires/parts so if you try calling to speak to someone it’s impossible to get anyone, you can wait on hold for 15, 20 minutes or more. Another thing I’ve noticed is staff turnover(service advisor) at this location. I deal with one guy for a repair then email them a month or so later for another vehicle issue with no reply, only to find out the guy is no longer there. In fact, even with a service advisor who is still there, I found they’re not big on responding to emails. Since contact over the phone is so hard I resorted to trying email a few times, but got no reply at all, when I finally broke down and went there in person, one of the guys was there and helped me. While talking he said “oh yeah, I got your email before, did you get that wheel taken care of that time”..? So he obviously received my email but chose to ignore it. He’s no longer there, he did not seem like a very happy employee. In closing, I think they might be a victim of their own success...? Too busy sometimes to speak to would-be customers, the advisors are trying their best but between a line-up in the store and the phones ringing non stop they must get stressed. I know for tire quotes, over the phone you can choose a number from the phone menu and be re-directed to someone JUST giving you pricing for tires, I used that service once and found the person was not very well informed. I wonder if a similar option could be put in place for answering telephone inquiries about scheduling service or getting an update on your vehicle..? To an extent I get it, I operate a service business as well but on a way smaller scale obviously. Lord knows we have our own challenges including finding and retaining quality, dedicated people to carry out the company’s vision, perhaps that’s the key, they need to somehow find or train more/better people to try and provide the “True Service” that is their catch phrase. Then they might move to a 4 or 5 star rating from me.
Excellent service! I walked in as my car had a flat tire. Tom was very helpful and assisted me. I turned in my key and they were able to fix my tire quickly. I was back on the road in a short time. Highly recommended.
Excellent experience with Kal Tire Great customer sevice
Very happy with professional and honest advice from Corey and Xander. Saved me money and time! So Glad that I came to Kaltire!
Hassan and his team are excellent. They provide competitive prices, but more importantly superb service. Beyond tires, I have been bringing my Subaru vehicles to Hassan for all the maintenance requirements for the last few years. Highly recommend.
We bought two sets of winter tires in a week. One set my mother's new SUV and one to replace a work out set for myself. My mother commented to me on how great her Nokian Nordman tires are and we love the new Nokain Hakka R2 tires on our car too. Great service.
Price gouging...stay clear
Mr sharma did the best ever service I ever had he is so kind my wife wants to go for work and he even give the lend a car for me to drop her at work when my car at there garage I had a problem with the bill he fixed the problem he call me to my phone did the best customer service I really received good service KALTIRE ETOBICOKE IS THE BEST THANK YOU MR.V SHARMA
I had just picked my parent's up at the airport and realized that I had a screw in my tire. Jason got us right in and put the spare on. Off we went. Great service!
Great prices and service
Not bad at all
Sat on hold for 30min to get hung up on
After going to 2 other shops that said a hole in my tire couldn't be fixed, and tried to sell me a $250 tire + install fee, kal tire came to the rescue and fixed it and didn't even charge me! The staff was very friendly and helpful! Highly recommend this place. I will be a life long customer.
Have been dealing with Kal Tire since around 1991. Very happy with their service regardless of which location. Recently I encountered a circumstance that I thought was their error. After I explained my position, they dealt with matter in a very fair and professional manner. I shortly thereafter discovered the error was not theirs, but my dealer service department. Advised Kal Tire of that, and now I’m still waiting for an outcome from the dealer! Everyone occasionally makes mistakes, but trye character shows in the resolution. In my issue, when Kal Tire thought it was their error, they immediately stepped up. They took responsibility and offered to make it right. Extremely impressive!
It's a great place to be forced to buy new tires to replace repairable flata with new tires. They also seem to never have a used tire when the flat isn't reoairable.
Staff can be more friendly and accommodating. Each time I have needed their service I end up visiting nearly three times before the work gets done. 20% costlier than Edm West Kaltire. Even harder to deal with in COVID times. Inconsistent most times I have visited them. They do seem to be responsive and finally get things done
Just to provide background I was looking to buy a new used truck and it was the day I went to look at the vehicle it was raining sideways.. I was able to get in to the shop to have a pre purchase inspection carried out. The staff were great, very professional and efficient and they were able to quickly get me in and out with thorough inspection. Not only did the service writers meet the customers with great customer service the staff in the shop seemed to be really enjoying working which just adds to the impression it’s a great place to work. Thanks I will be back
amazing people!
I was in to get a tire fixed and they fixed it for free, even though it wasn't one of their tires. Service is top notch and they definitely go the extra mile for you.
After I hit my right front tire to the curb under the snow conditions. So I wanted to do a wheel alignment. They told me it will be $2000 fix then wheel alignment for $120. So I went to WV dealer for a 2nd opinion just around the corner and VW told me I didn’t need to fix anything to do a wheel alignment. ????. I almost lost $2000 for nothing!???? On the other hand, they offer FREE Flat tire fix even I didn't buy the tires there. I am 100% sure I will be buying next set of tires there. Just buy some tires at Kaltire!
Excellent customer service. Very helpful and informative, offered alternatives for cheaper work and pursued a warranty refund to make the bill cheaper.
They are fixing our tire and the bathroom was clean!
Very good first impression of Kal tire. Would definitely recommend.
I was in the area when I discovered that I had run over some nails in my front left tire. I quickly Googled tire shops that are open on a holiday and luckily Kal Tire was open. When I got there, Quan was able to help me find a replacement tire quite quickly even though I didn't have an appointment, and slotted me into their schedule and got me back driving on the road in a timely fashion. Great, friendly staff, would come back again for all my tire needs.
Great location and helpful staff, took the time to explain the difference in tires which I will be purchasing soon. Also fixed my flat for free. Thanks!
Dropped by Kal-Tire today just to get a slow leak repaired. The lady at the counter got me in right away and the wait was reasonable for showing up without an appointment. Despite the fact she was the only one on the front desk, dealing with customers on the phone, in person, calls waiting and managing work orders for the mechanics, she seemed to hold her comportment even though you could clearly see that she was overwhelmed. The service I received was great. However the 3 stars is for the owner to have a closer look at ensuring there is proper support for front line staff when they are the face of the business. Hopefully this employee is recognized for her efforts today.
Great service
A couple of weeks ago, when on my way to AB, I found that I had a flat tire. I made my way over to Kal Tire, as it was close to where I was. When I pulled up I noticed it was closed. One of the Kal Tire staff members was still in the service center and he came out to help. He got me a used tire at a decent price and changed it for me. I was able to reach my destination by the end of the day. A big thank-you to this Kal Tire technician for helping me out.
Great service & prices.
(Translated) Good service, tnk. (Original) Good service ,tnk.
Prompt and courteous service. Front desk advisors doing their best to advise and update customers as necessary.
I was traveling from Langley yo 100 Mile House with a trailer loaded with a metal lathe and milling machine. About 4 km from this shop, I had one of the 4 tires blow out completely. I limped the trailer the 4km on the remaining tire and …
Very helpful and staff was knowledgeable
Excellent customer service.
Always a first class experience at this Kaltire! You can tell that they are experts at what they do and they make you feel you are in good hands. I trust them 100% every time they give me their recommendations.
Above and beyond to get us on our way. Got a screw in our trailer tire. They helped us throw on the spare outside and then took the tire for repair
Fixed a slow leak for free, and I was just a walk in. Awesome, will definitely be back when new tires needed.
Amazing service, great attitude, would absolutely recommend Kal tire to anyone who asked about car service. Adrian and Tom were fantastic to deal with, really helped me out.
Very good service with friendly staff and more importantly reasonable pricing. Definitely be back again.
Great experience and very good customer service!
Driving home from Osoyoos to Calgary on Tuesday, got a flat by two punctures just 20km north of Cranbrook, got a tow to Kal Tire in Cranbrook before it closed. Supervisor Gord and his guys jumped into action and completed the repair, so I was able to carry on my journey and got home safely the same day. The fee was surprisingly reasonable, and work was professional and the guys very friendly, great experience. Thank you!
Great staff that are courteous and very knowledgeable.
Very good service.
Above and Beyond is all I can say. I had problems with my 2 front tires, leaking valve stems I figured. Finally, I found time to get them checked out so I looked online for a place close to where I was at the moment. Reviews matter...it's because of the online reviews I stopped here. Anyway, long story short...They (Tiffany) fit me in right away, their tech serviced my tires...incl new stems and a grinding of debris off the rims, all to find out there was no charge for all of this. Who does this anymore? Really!!! A huge shout out to your business's "Frontman", in this case woman. What a pleasant, knowledgeable, and down to earth person you have there representing your biz. Keep up the good work Tiffany, you'll do well in the business world. Thanks to everyone at Kal Tire....you made my day.
Dalton is amazing and has the best service! I was in the city and my baby was being difficult. He gave her the golden treatment and didn't charge me an arm and leg for a quick fix to get me back home.
Ravi is professional and courteous. For all your car and tire needs, ask for Ravi.
Service is great, the location not the best. No coffee shops nearby.
Service was prompt and efficient. Took about 1h 15 mins to get new tires installed and balanced. Great service ???? Heads-up: Google Maps directions take you to the back exit so stay on the highway and make a left (not turning at Gregoire drive).
Yeah I was in and I had three tires spontaneously inflate and they took care of that third one for me and I was Jim Dandy on the road again
Very accommodating and knowledgeable.very quick to help and diagnose problems
Good guys....tire holds air again too....
Friendly, helpful, knowledgeable. Thank you.
I have spent quite a bit of time in the store, in the last couple of days and I just wanted to say everyone was completely awesome to deal with :) The staff take quite a bit of abuse that from what I saw wasn’t warranted. They never lost their cool, always handled the situation professionally and did what was in their power to try to make things better. I appreciate all of the help I received and the great service. Extra shout out to Garret. Probably wrong spelling for his name... lol! Sorry! My family is always treated very well here :)
Mike has been a great help each time that I have brought my car in. They always find time to fit me in for an appointment last minute. Highly Recommend
Quick truck service and friendly knowledgeable staff.
Great service. Jason was AWESOME!
Great service, staff is attentive and friendly. In and out in about an hour.
Picked up a screw the other day that lead to a slow leak. Huge shout out to Kal Tire in Cambridge, Ontario, who took me in and fixed me up. They knew their way around my Tesla Model 3 and set me at ease. While the wheel was off they took the time to show me my winter rims that I’d ordered but hadn’t seen with the car yet. Once I was all patched up, they sent me on my way free of charge. Couldn’t be more pleased with the service.
Very good service.
Staff were friendly and helpful. Had our winter tires on in less than 2 hours. Staff listened to our requests and everything was done perfectly.
Amazing service and people, from the front desk service to the front shop service. Will be purchasing my tyres from there
Great staff, always quick on the job. Fair prices for the work at hand, always do an amazing job.
Awesome after hours service thanks
Patched my tire for free, love this place
Ordered a new set of wheels on Tuesday and installed on Thursday. No issues. Service was great. Would definitely recommend!
My go-to place for everything tire related. I've been several times to have them top up my tire pressure, and they're kind and patient every time. :)
Best place to buy tires, repairs, rotation etc etc etc etc. They take great care at customer service, I only buy my tire at Kal tire, but these guys here went out of their way for me with a blown 20" e load, just minutes before close. Got me up and back on the road, I'll drive from mission in to see these guys, customer service speaks volumes vs just a great price. Thank Jeff for helping us out.
Just has my front tires rebalance on my pathfinder
Great service and knowledgeable staff.
Great Service! Nice staff. I went the shop today and get my tire repaired in an hour. At the end, I got a free service. I will recommend this shop to all my friends.
These guys are nice and helpful. I dropped off old tires and Rims to have the tires removed from the rims and didn't need an appointment. They charged way less than everywhere else I called and were done by the end of the day.
Excellent work and service, will be going back.
Amazing experience with this team. They even advised me to contact the dealer , before they charged me for work. What a concept !!! Talk to customer before charging ! ⭐⭐⭐⭐⭐
Super fast and friendly service. We have been going here for a few years now and they have been knowledgeable and helpful. They also do exactly the work that is needed and don’t try to make you buy services or products you don’t need.
Always great. Very helpful.
I've been to a few Kal Tire's and they are all the same. AMAZING service and fair pricing. They have lots of outlets so if you find yourself in a pickle away from home there's a good chance there will be a Kal Tire close by to help you on your way. Western Canadian ownership to boot. Support them.
Excellent service
Excellent service end to end. Has been for years.
Great service Hassan was very helpful.
Honored their quote even though it them took longer than expected. Now that is Awesome service!
Awesome customer service. KalTire consistently goes above and beyond!
Excellently professional. Made me feel confidant and safe with the level of quality in the services provided.
Great customer service and very professional staff. Spot on with their scheduling. Had me out of there ahead of time. Will definitely recommend them to my family and friends.
Thanks for adjusting my tire pressure.
Best place for new tires and oil change
A busy Saturday morning, had a slow tire leak. Mail tire took care of it ASAP Was a new truck to us so not their tires. No matter with in half hour we were on our way tire fixed. Thank you Staff of kal tire Campbell River
Came out to replace a blown tire on my U-haul trailer in the late evening very quickly. The guy was all business: he pulled up, removed the blown tire, swapped in the new one, tightened the lugs, and was off again in less than 10 minutes. The next morning, I stopped by the shop and they came out to re-torque the lugs to make sure it was in good condition. Everyone seemed friendly and service was quick. Highly satisfied with my experience.
Great location, suitable for Semi's easy access great service
Amazing service today. Stephanie and the rest of the crew was prompt, courteous, and very professional. I will be returning for summer tires in the spring. Good luck untangling the Xmas lights :)
The manager Corey at the front sales desk, defiantly knows the true meaning of costumer service ! I am happy to have purchased 2 nokian sets this week for both my vehicles! Thanks again Corey who went above and beyond for my family.
Here we are buying tires again from this Kal Tire location, and Bob got us all set up with the best tires for our car. Great service and prices - we highly recommend Kal Tire and this location on Lickman Road will get you sorted.
Amazing customer service
Good service .great set of guy's!
Bought car in for a leaking tire. Small job so I was expecting them to say they were too busy or I would have to leave it for a few hours. They took it in with in 10 mins, replaced a leaky valve core, and didn't charge me for it. They said I needed brake pads soon but used "low pressure" sell tactic. Will be back and recommend others.
Came in late in the day with a motor home full of kids and grandparents with a flat. These guys killed themselves at the end of the day to make our camping trip continue on only a bit behind schedule. Can’t say thanks enough.
Very good experience buying tires from Kipling kal tire. Summit and the staff are Very professional and friendly.. Will return in the spring for another set for summer..They sell Nokian tyres. Probably the best tire ever..Love them..
This KalTire takes the time to know and remember their customers as people first and then the vehicles they drive. I take my car here for all its needs
Excellent first time experience. Ordered new tires online and booked an appointment for this location. No issues when I showed up, no price discrepancies etc. No pressure to buy anything unnecessary. Excellent customer service despite the busy Monday morning time slot. Tires were put on in the time they promised, excellent guarantee comes with the tires as well. Thank you for a pleasant experience!
They will offer a wheel alignment with your new tires - and say it's a free inspection if there is no alignment done. You can be guaranteed that they will do one. Had it done on my 2 year old dealer maintained Acura that didn't pull or show abnormal tire wear. Typical upsell from car garage and I fell for it. Complained and got it reduce to $80. If you don't believe you need it, ask them to remove the line item.
Very fast service
Good prices on tires. In spite of the busy day got them on with a short wait.
Always helpful. Best prices
Good quality workmanship but quite expensive
Kal Tire was a pleasure to visit. The staff were friendly and professional and helped me out with no fuss or problem. I needed some tire work and this was accomplished in a reasonable amount of time at a very fair price. The location was clean and warm with complementary snacks and drinks available. The staff also welcomed my dog inside which was an appreciated touch as he loves popcorn! All in all it was a very pleasant experience and I would not hesitate to recommend them..
Changed over my winter to summer tires was fine. Then when I was about to leave the driver's door handle was broken and 1 of the winter tires had a gouge out it. I had to bring both to their attention: the door handle took 2 appointments to fix because they ordered the wrong one the first time. The tire gouge they said was nothing. I went to another Kal Tire and they replaced the tire for me. The overall experience was less than great in Dawson Creek.
Went in to get a patch repair, said they couldn’t fix it so there was no charge. Thought it was pretty nice of them until realizing that they had broke the tire pressure sensor and didn’t say anything.
Always helpful and quick to get the job done. Even last minute arrivals are squeezed in where possible without an issue. I will always deal with them for any tire needs.
Prompt service. My vehicle was brought in at my appointment time and was ready 45 minutes later as they promised.
Great service, very accommodating when I blew 2 tires out on 401 west.
Poor customer service, I went there few days before to fix my flat tyre and it was 5.30pm they ask me to come on next day. It hardly take 20 minutes to fix but they don’t had the intention to help me. So I drove my car with flat tire and fixed it in Surrey.
Good service
Always good customer service ..
Thank you very much for your service and helpful action on my truck, Mr. Travis Gallia! Good job KalTire, keep it like that, with the real employee, who really care about their job! 5 stars from my bottom heart!Thank you and have a good one!
I went to my Main location several times they couldn’t fix my balance issues they send me to Boundary location as they are the only pros they did a bad job too I decided to go to Chilliwack location they are great
Good selection good location
Called for an alignment after having some unexpected and very needed work done on my car. They got me in quickly and even fixed an issue I was having with one of the tires. Very nice people, very competitive pricing.
Good service. Would recommend. Bring time and patience.
Really friendly and honest team, definitely recommend this place.
I ordered some winter tires and rims a few weeks back. The rep told me that they would have to order rims and it would be a few days. One week later, no news, I call in and they tell me that the rims haven't arrived yet, it'll be a few more days. Another week passes, I call back in and apparently the rims had arrived later in the previous week. Great, now I make an appointment that is two weeks out, this is close to winter, it's busy, so I can accept that. Three days later, somebody from KalTire calls me to see if anybody had called me about my rims. We're off to a great start. I bring the car in to get the tires put on and first off the appointment was made for a different car than I have, luckily the right tires/rims were ordered. It then turns out there are wheel locks which I wasn't aware of, my fault. I make an appointment with the dealer the next day to have those removed and I asked the rep at KalTire if I can bring my car in after that to have them change the tires. They say sure, because I couldn't get them done the day I made the appointment. The next day, after I have the wheel locks removed, I called them and first the woman that answered put me on hold for 10 minutes to check if I could bring my car in and never came back to the phone. I called back again (after three tries) and the guy that answers tells me that there is no way that they can get my car in and maybe I could bring it in on Saturday, leave it with them for the entire day and they'll see if they can get to it. Living in Kitchener and having to leave it in Cambridge for an entire day is out of the question. I asked them if I can just pick up the tires, the guy says he needs to check the tires to make sure they're okay, something like that. He leaves for 3 or 4 minutes and comes back with 'KalTire, how can I help you?' Seriously? WTF? The only reason that I'm not giving them one star is because the price was reasonable. Other than that, one of the worse customer service experiences I have ever had. I will never, ever take my car to this company ever again, nor will I ever recommend them to anybody. I ended up taking it to a local shop (Hohner Automotive in Waterloo), they got me in the next day first thing in the morning and my tires were changed in less than 20minutes.
Tried to get me to replace both rear brake calipers as they said they were seized. Second opinion said they were fine just needed cleaning, piston was working fine.
I pulled in, in a bad mood! My week old truck had a punctured tire. I was immediately greeted by Giselle in the parking lot. Giselle quickly assessed my problem, and gave me news I didn't want to hear, that my puncture was not repairable. But, Giselle quickly jumped into action and had my truck in the bay with the spare installed and took lots of care to disinfect the inside of the car and cover the appropriate areas of my interior to protect it from grease, dirt, etc while the vehicle was worked on. The manager in the meantime located me a new tire and scheduled install. He too, was sympathetic to my situation which I appreciated . Also impressive was the fact that he didn't try to UNNECESSARILY try to upsell me during the transaction. I hate car related maintenance and purchases. I know I'm always up against dishonesty and manipulation. Not at kal tire! I was impressed by the professionalism shown by both Giselle and the Manger! I'll be back in the fall to purchase a set of snows and some winter rims. Professionalism, great service, very pricing! What more could I ask for?
Above and beyond service! Just moved back from Nova Scotia and have missed the service and expertise at Kal Tire! Tim and his team took great care of my car and had a detailed report of what needed to be done with options. Was so impressed with the speedy service and friendly staff! Have already brought some of our other mis-maintained vehicle parts from the Maritimes to their shop. Thanks always providing top of the service!!! :) Laura
Excellent service, very quick and hassles at all.
Amazing service. Instead of trying to sell me a tire they were able to repair at no cost.
Great Staff and friendly service. They have been maintaining my tires and brakes for the last few years. Very happy with the service.
Super-friendly guys on the commercial pad. Got the job done quick so I could keep rolling.
I found the staff very professional, polite and efficient. My vehicle was ready earlier than scheduled, and I appreciated the text communication. I am a Kal Tire devoted customer.
Got me in same day for a flat great service.
Probably the best customer service experience ever! When I arrived, I witnessed Stephanie handle a variety of different customers. All with the same level of top notch customer service. Then it came to me. I was there 20 minutes before close, but Stephanie was able to fit me in and even went out back to help change my tires. Outstanding!!! I'll be back for sure for all my tire needs.
Friendly staff, quickish service.
I have been dealing with Kal Tire for over 40 years. 15 years of that owning a small fleet of 5 hwy tractors. They have always had good quality in tires along with good service. Just this week I purchased a new set of light truck tires and had the brake on our car worked on at Kal Tire Campbell River and I think I was treated better than when I owned the trucks. It would be hard for me to go any where else. Bill Mills
Came here the other day to have my exhaust worked on and a leak fixed in my tire. My problems we're dealt with promptly and in both a competent and courteous manner by Hassan at the front desk and DJ in the mechanic shop. They quickly found a cost-effective solution to my troubles and had me on my way in a reasonable amount of time. I would not hesitate to either come back for future work or to recommend their services. One suggestion I would make, if you were waiting on the premises for the work to be done to your car, take a book, I imagine do to covid-19 they removed all reading materials from the waiting area and once you watched the news highlights repeat for the third time on CP24 all you have to look at are tire displays. I didn't see a customer Wi-Fi password posted and I didn't bother to ask, but they did seem genuinely nice enough that they probably would have shared it if I had done so. All around a clean and professionally run shop.
Fixed a flat for free!
Had my tires replaced here and the service was very quick and friendly. Price was reasonable too.
Excellent service. Dropped off punctured tire, fixed and ready to pick up in 2~3h. They offered to install too.
These people are very helpful. The lounge has a big screen TV to watch out so they have free popcorn I repeat free popcorn and free coffee yes that's right free coffee and free popcorn.
Best service in town.
Went in to patch my flat tire and ended up getting new winter tires on the spot! Bevin and his team were able to not only repair my tire (for free!) but to also recommend a new set of winter tires. They took the time to explain everything and didn't pressure me to make any final decisions on the spot. Everyone was extremely friendly, accommodating and super helpful. I've already recommended this place to all my friends and will definitely be returning!
Great service and attention to detail. Giselle is awesome. She came out of the shop and personally explained the whole process.
Once the tech got to me he was quick in getting a patch done. Fast and good work.
Fast work
Worked with Sandeep who was very attentive to my needs and helpful with sharing tips on vehicle maintenance. I really love the 105km warranty that they put on new tires so when I had a flat tire, all I had to pay for was the installation fee but the tire itself was fully covered.
Despite some confusion over my appt time they were super good and were still able to fit me in for my tire repair. They are always so quick to help!
Very good technicians. I purchased a new set of tires for my summer wheels and they provide free replacement from my summer set to winter set
They treated me awesomely, explained everything and were very kind and apologetic when there were some issues causing service delays. They made sure my car was safe to drive and even charged me less than the original quote! Thanks Kal Tire Fort McMurray <3
They did everything they could to follow up with my experience and make attempt to resolve the issue. Turns out the tire they gave me was the good one even though it has a nail on it.
Helpful, friendly and knowledgeable staff
Great service.
Flat tire on truck tire was not in stock they Jeff went out of his way to call around to other shops in town and found a matching tire at a nearby shop repaired a trailer tire and was on my way with very minimal delay thank you Ali and Jeff for your above and beyond service
Who goes here? So expensive, lots of up selling.
Great ppl here great prices they are good place to go to
Our tire blew out outside of Dawson Creek. We brought out car in the next morning to Kal Tires. He went out of the way to call around and see if there were any tires in the area as we didn't have a common tire anyone holds. Then he got our tire put on freight to get us up and running so we could head back to our home in Alaska. They were on time and made sure everything was good to go. Excellent service!
I was there on August/24/2020 to repair a flat tire and right away I was greeted with excellent customer service. Hassam was professional and courteous and my tire repair was done quick and with excellent quality of work. The pricing was also fantastic. I have recommended this shop to family and friends due to the fact that my experience was so great. Keep up the great work.
Great service
Great help and very informative, good deals and fast work.
Awesome guys, great prices, quick service.
Been trying to get ahold of them for many days now so I can get a different set of tires for my vehicle for an appointment I already have set, no answer...I'm busy working all day so I have no way of going there.
Great place for tires. Service is excellent. Cannot recommend them more.
Over price for their service. I won't be going back.
Was in a bit of a bind and needed an affordable option to get me back up North after a dealership failed to catch an issue with my tires. Adam went the extra mile to find a solution that we could work with. Thank you so much to you and your team Adam, another reason to be a Kaltire customer for life!
I haven't been able to find too many businesses that are personable and professional...BUT Kal Tire has both. THANK YOU from the bottom of my heart for being so awesome!!! I felt valued as a customer because even though I have no knowledge of tires and repairs, it didn't stop me from getting quality service with integrity.
I went in without an appointment as the metal stem on my wheel broke. I was told $60 to fix and they took it in right away. As I was waiting the gentleman brought my wheel to me and explained it had rusted that’s why it broke and my sensor broke off as they were trying to repair it. He explained they would be able to put a rubber one with sensor on instead so I wouldn’t have an issue with rust again, but the sensor cost around $50, I said go ahead. They finished up and when they gave me my bill, it was $68.53! They only charged me for the sensor!!!! I expected to pay over $120 so was very surprised and grateful ???? They now have my repeated business and I will be telling everyone I know about the great service.
Had appointment to rotate tires and was very impressed with the customer service in the store. Excellent people and service.
Got my new tires and rims installed on my truck, great service and was installed fast. Definitely recommend Kal Tire to anyone that need new tires rims service
Just in for a simple tire repair and they treated me like I was their best customer. Kudos to them, I'll certainly be back.
Spent $320 to fix a squealing noise. They replaced two parts that were somehow responsible for one noise. 2 weeks later the vehicle started making the same noise again. Now my time is being further wasted as Im on hold for 10 minutes plus. Never again. Never go here, worst sevice ever. Why is there no zero star option??
Very expensive better options in town.
Top notch service. Always fit me in right away. Even 4:40 on a Friday ( closing at 5) with a flat tire????
Great customer service, great prices for what I need.
I have always had amazing customer service from Kal Tire, but recently an employee Sejah went well above normal for me. Thanks ????
Purchased a set of alloys. The sales people are very friendly and knowledgeable. Great experience all around.
The last tires I bought at Kal Tire where on my previous leased car. No matter they still fixed a flat tire on my new car for free. Exceptional service! Friendly staff front to back hands down!
Good service but extreamly high prices
One of the best tire/rim places to go in my opinion. They helped me with everything, including answering all my questions and picking out a nice set of rims for my 17' Grand Cherokee. I will definitely continue going here for all my tire/rim needs. Thanks again Kal Tire.
Excellent customer service! Earned my trust, I'll be back.
Great service. Free rotation if you buy their tires is a nice bonus.
Great customer service. Thank you Josh!!! Couldn't get to work in the morning as I woke up to a flat tire. Kal Tire had recently put my winters on for me so I contacted them first and I'm so glad I did. Apparently I had driven over a screw (lucky me). Kal Tire patched me up and didn't even charge me! I'll definitely keep coming here for my seasonal tire swap.
Had a great experience during the storm getting a new tractor tire. Service was quick, efficient and priced right.
I was traveling through the area and had a tire going down. I called a local friend of mine and he referred me to Kal Tire Cranbrook location. They fixed the tire promptly and the price was right too! Thank you for the great service.
Had my car in because the AC stopped working. This is generally a very expensive repair. Not only were the prices reasonable, the work done was excellent and completed in a timely manner. Will return in the future for sure.
This Kal Tire is the best place to rely on your car tire.
Came in this morning with a leak in my tire. Thinking like the commercials they could help me out in an emergency. When no one else would. No such luck. I guess I needed to be in a commercial. False Advertising
I went to Kal Tire after getting a flat tire and being unable to remove one of the bolts on the tire. Kal Tire was able to service the vehicle in a very reasonable amount of time and the cost was VERY affordable! Extremely great customer service, everyone was really nice and friendly. They also offer a great follow up service to make sure that the tire change went well and the vehicle is in driving condition. I would 10/10 recommend this location to anyone looking for a vehicle service.
Good place for tire service, friendly and helpful
I've been coming here for almost a decade, and can't imagine why I wouldn't keep coming for another. Great staff, friendly atmosphere overall great experience every time!
This place is great. Super friendly. Very accommodating. Very thorough and great warranty service. I'll be coming back.
Great service....just wish they would call when the vehicle is ready.
Friendly staff. Do miss big Lou from this location.
This place is very professional, friendly and with agents happy to help. I was impressed with the one agent (Hassan) that helped me a year ago for a tire change, that recognized me over the phone!! Very impressive service and would recommend this place to others. He was very knowledgeable and honest to provide opinions on which vehicles to buy or consider.
I'm so happy with my recent experience at KalTire Kipling location that i want to acknowledge, in particular "Giselle" for her exemplary service. She is very pleasant, friendly, and a great negotiator who goes above and beyond. Highly recommend going to see her for your automotive needs, especially new tires. Thanks Giselle for the 5 star service.
Fast and efficient service with friendly and knowledgeable staff. Free popcorn, water and coffee/tea. Television and free wifi to help pass the time as you wait.
These guys are clearly the best in town, not just because they are helpful, friendly and courteous tire pros, but after only visiting once a few years ago, every time I came back for small things like leaks, re-torquing etc they never charged me and even when a wheel lug was damaged they removed for free! For tires and service itself, the prices are competitive but not the point. I wouldn't go anywhere else in Cambridge just to save a dollar when I've received real added value multiple times over - they've earned my business - don't go anywhere else.
Went through Kal Tire for a pre-purchase inspection. Was impressed by the price, quality of service, and overall flexibility of staff in accommodating customer needs during COVID-19. Definitely getting more of my business!
Very friendly service and relatively quick in changing my tires. The experience was very painless and would definitely consider them again when I purchase my next set of tires. I bought the "budget" brand of the Nokian - Nordman WR and my first impression of them are really good. Can't wait to test them in rain/snow.
Very good service and friendly staff.
Messed up my passenger airbag sensor.
Fantastic service from the whole staff. Even when I was in error requesting what I had wanted they were willing to fix my mistake and quick to help fulfill my request with smiles. Positively professional and professionally positive. Would recommend to anyone.
Kal Tire was recommended to me for tires by a well-known car dealership. The dealership was being honest with me in saying I could get the best deal for the right tires for my car with full support from Kal Tire. That was an understatement. Professional, knowledgeable and attentive staff do not miss a beat explaining pros and cons of options, making suggestions that suit me, not their profit margins. Any details they consider relavent or even of interest to me are promptly communicated. Then there's the post-sale service perks like free drop-in nut torquing and tire rotation. Top-notch service and great products. Folks, your tires connect your car to the ground, that's where your control is. When safety matters don't mess around with bargain tires installed by guys that don't know about tires. You will never regret your purchasing experience at Kal Tire.
Awesome tire service...great staff!
Despite how busy these guys are, they always seem to get the job done right and on time. I came in to purchase new tires for summer, still had my winter rims on, so it was going to be quite a job getting new rubber on the stock rims. These guys did it in less time than quoted, while the shop was super busy for a late afternoon appointment. To my surprise the tires I selected based on best value/price was actually one of the highest customer tested and rated tire, another bonus that you didn't have to shell out a lot of money for name brand tires that underperform. After it was complete and time to pay, not sure if I just over estimated but the price came lower than expected. By this time I was a happy customer ready to be on my way. After a quick check around my vehicle I realized due to the many events happening at the shop, that my winter tires didn't make it back in to the vehicle. They had a tech come by immediately and ensured I was taken care of, he found the tires and returned promptly to my vehicle. There was just this feeling of great service to all their customers, I felt I was treated right and with care. I am very happy with my service at Kal, and after driving the car out of there with the new tires, very happy with my purchase as well. No better place to go out and get tires than here. Job well done.
Helpful, efficient and friendly - I had a great first impression of the staff, and the quality service they provided me. I'll definitely return for any future tire, minor repair/maintenance needs.
need new tires, go here, best service around
Nice people, Tom is nice. Good location. 1 thing made me unhappy, I have notified about tire sensor at arrivals just like last year (2016). But they forgot to do my tire sensor 2 years in a raw. Hmmmm..Just upset.
This review doesn't deserve the one star I was forced to choose. Online website shows 5pm closing time on Saturday. I showed up at 2:50 pm for a tire repair. The customer service rep informed me that all staff were leaving at 3pm. No friendly tone in her voice either, like she was annoyed to have a customer come in for the business before the early close. I responded with a "wow, have a great day". I know where I wont be going again!!!!
KAL Tire has the best customer service.
Fantastic service every time I've been here
Honest, friendly, reliable and knowledgeable. They’re always willing to help. I’d definitely recommend
Good reliable service. Will come again.
I was given excellent service and when something was not quite right, Allan fixed the problem right away, above and beyond my expectations. Thank you!
Covid times so I made an appointment to get a nail out of my tire when normally I would just pop in. On the phone was told 30 mins, when I got there, he said 45 mins and I ended up waiting an hour. Then got charged $45 for a nail removal. Most expensive nail removal I’ve ever had. Kal-tire in Whitehorse, Yukon has never charged me and is usually done in 25 mins tops for a walk in. Disappointed of the service here. I’ll be going to a different tire shop next time. 2 stars because they at least managed to get the nail out and wiped my tires off after.
I had a fantastic experience at the Courtenay Kal Tire location. Tyler, the rep who I dealt with, was very helpful and knowledgeable. I'm no car expert but he made me feel very comfortable and welcome. It was probably the happiest I've felt after a trip to the garage since I've become a car owner. Highly recommend visiting Kal Tire.
Great knowledgeable staff
Very fast and concise service. These guys know tires.
Very good service.
The website shows that they are open on Saturday so I drove there because my semitrailer needed some retork wheels, and they told me that I would have to pay for an afterhours service charge. Because they closed on Saturdays! FIX THE WEBSITE! anyway that town is going into ghost mode
Great service. Quick and professional. Went the extra mile for a customer to get job done asap so he didnt have to take the skytrain home. And this was when I came in when their shop was about to close (though i dont recommend anyone doing that). Shout out to Ryan and James. Great attitude and professionalism
Great service. Thank you
We had a flat and they helped us within quick, friendly service! We were so grateful! Thank you!
I liked the service and quality. I would recommend for a friend.
Great service, always helpful.
They are tire experts. Service was friendly and prompt. Recommended!
Love the service I've been coming to this Kal Tire for years guys are great.
Over priced and unhelpful staff.
Tires were installed OK and the price was good, but they kept asking if I wanted an alignment that I know I didn't need. Polite, but not particularly friendly staff.
I ran over a screw and thought about pulling it out myself but remembered the last time i did, the results didn't fair well. I called Kal Tire and drop the car in and Ryan took a look, yank the screw and checked for any leaks. Turns out I got lucky this time and the air kept. I really appreciated Ryans professionalism and service that my next set of tires will certainly be at Kal Tire. Many thx again
Great tires, informative staff
Kind of slow due to a very busy day, but good service and did what I asked to be done. The waiting room is clean and has a fancy coffee machine. The staff are friendly and accommodating. Good work, I will definitely be coming back.
Great service and excellent turnaround time.
Quick and easy to get tires fixed. Nice people at the front desk and good customer service.
Very nice staff.
These folks bend over backwards to help you out. Squeeze you into appointments, check and do minor repairs for free, pick-up and drop off. A rare 5-star rating from me.
Alright, So I went to kal Tire on Boundry Road to get my car’s flat tire fixed. They kept me waiting for 1 hour and 20 minutes and they couldn’t even manage to take the tire out. After wasting my valuable time, manager came to me with my car keys and said we couldn’t take out the tire because one of the tire bolt is not coming out. I Immediately rushed and went to Rasha auto in burnaby and they took the wheel out in less than 2 minutes, fixed it and put it back in 10 minutes. Don’t waste your time visiting them.
I regularly get check ups done at Kal Tire. In the years I've been going there, they've always shown prompt, exemplary service. Even when I don't know something about my own vehicle, they have always done a good job at humbly explaining and making me feel appreciated. I've never felt any condescending tone like I have with other places, and they always seem genuinely caring about my questions, and graciously explain things that are out of my scope of understanding. I feel like I've learned more about my vehicle through Kal Tire. Their prices are also really preferable, and they've always done speedy work. I will always recommend Kal Tire to everyone I know.
Prompt professional and great service. Many tire options and great support process.
Great place to buy tires.
Run far and fast from this place. By far the worst procedures for dealing with customers and making appointments. I purchased tires from here a few years ago and they offered free repairs as part of the tire package. I got a nail in my tire recently and was told to come at 8am the next day. When I showed up at 7:50am, there was a line of 15 people with more showing up the whole time. A worker came out and told us that only the first 5 customers could get in right away and the rest would have to leave their car for the day. Everyone in line was told the same thing: come tomorrow at 8am and we will work on your vehicle. So, they tell ALL of us to come in at 8am with no mention of how busy it will be or the fact that they won't be able to even do the work in a timely manner. I went to Fountain Tire down the road and got in right away. And, guess what, Fountain Tire takes appointments. See ya, Kal Tire! I do not recommend your business. You don't respect your customers' time and your "warranty" is meaningless if you can't fulfill your commitment.
Dan helped me with my car today. I had a fantastic experience. He did a great job explaining the issue with my tire (turns out there was a nail in it), and the patch job was covered! I only go to Kal tire when I need help. Thanks guys!
Awesome experience today. Went in without an appointment with a tire that went flat on the weekend. Despite being short staffed, they took the tire and told me they would let me know if they could repair it. Got a text awhile later saying it was "done". When I arrived at the office they offered to put the tire back on the car as part of the repair. Took about 30 minutes and then was told it was "taken care of". No charge. I was speechless. There was no need to comp me, but they did of their own accord. Will definitely return and tell my friends. Great service all!!!!
The customer service is not to be beaten here. Professional and courteous all the way.
Professional and helpful staff. Excellent experience with great service and products.
Very pleased with the service, they always put the customer first, their very informative about the tires they sell, and recommends the right tire for your driving needs. I direct potential customers to their location when the opportunity arises. I can see how good their service is by the number of vehicles that go through there. I never heard a bad complaint from anyone.
Always professional
Have tried having my tire/s changed there on three separate occasions over the past two years. Extremely disappointed with the service. Will not come back.
very nice services
Coming out of camp from a layoff at a job had a flat tire that was coming off the rim. Got my car towed to Kal Tire and they did everything humanly possible to get me back on the road before the day was done stayed late past their closing time to do it. And went out of their way to give me one of the best deals possible on winter tires to make sure I could afford them and be safe on my way. The customer service at this location is incredible. If only other businesses could be this good there would be very few problems. I cannot say enough about the kindness and hard work they showed me at the Fort McMurray branch. Once again incredible service.
Amazing service when traveling. We got a flat and they were able to get us in right away with amazing customer service. Thank you all for your care and help while we were on the road.
Was recommended by the people at Mr lube and found there work to be done right for a fairly cheap price compared to other places I have been
A1 service!
Great place to go! The advisor Corey was excellent and provided knowledgeable feedback for my questions. I purchased a set of all-weather tires - happy with them!
Very helpful...
I went in tonite just before closing and they fixed my tire . Very nice service!
Great Serviceq
Great staff and service
Best service and best tires!
Fast and courteous service. They ordered and booked my appointment and did my installation all in a faster than expected time and finished by thanking me for coming.
Quick service, fair pricing
We were sent there from a rival tire shop.. go figure.. super efficient and over $200 cheaper than previous quote. Very friendly and knowledgeable staff with all tires in Stock. Look no further.
Great fast service and good prices
Great after-purchase service
Got my tire patched in a jiffy. Polite and to the point
Great customer service
Very helpful staff
Pretty quick service
Friendly, professional and prompt service. Had a big nail in my tire and they were able to get me right away shortly after 8am, complete the repair and send me on my merry way in just a little over an hour at a descent price.
Affordable and fast place to get the job done.
I received EXCELLENT service from Kal Tire. I had a flat tire and I went to Kal Tire without appointment. They fixed it without any charge. I received great customer service. I would highly recommend Kal Tire!
Kal tire. Always great!! Just visited for steer retorques.
Great service
Just inquired one day if they could install my tires on classic car rims. Was worried about marking the rims. Chad assured me they would do them without any blemishes.. Him and his team were true to his word. Did all 5 tires without any problems. Excellent service!!! Thank everyone.
Professional and fast. They examined my tire, diagnosed the problem, and helped me get back on the road quickly. As a Kal Tire customer, they repaired my tire (valve stem was leaking) for free. Yes!
Incredible service and experience, highly recommend this place. Keep an eye out for Nokian Tyres by the way — an underrated, exceptional brand.
Great job, quick and cheap.
Went to shc to remove a bald lugnut but they couldnt do it so I had to make appointment to fix which would have costed me over $100. Went to Kaltire for a second opinion and a friendly guy named Brendon was able to remove the lugnut with in 5 minutes. I was willing to pay for his help but he was just happy to have helped.
I went in for a tire change and to patch a tire which I scheduled an appointment. It was clearly a very busy day as the parking lot was full. The appointment was expected to take an hour but it ended up taking about 1.5 hours as the shop was running behind. I wasn't surprised as it was the start of spring and tire shops are often very busy. When my car arrived back and I was preparing to pay, the service representative offered the services free of charge as it took longer than the expected 1 hours. I was very impressed with this type of customer service and I will certainly consider this Kal Tire location again for my future tire needs.
Just wasn't impressed with assistant managers customer service and experience regarding wheels & spacers. There are better places to take your car too.. It's not because they have "Tire" in their name that they actually know everything there is to know about tires.
Adam and the guys are great very friendly and easy to deal with. I went in for 4 tires a oil change and trans service and was very happy with the service that was done. I will definitely be returning for more work and re torque of my tires in 50 km
Friendly and helpful staff
Ask for Cody. He’s an absolute legend. Helped out in a tight situation ????????
Great customer service; had to change the ball on my hitch to tow a friend's boat and I didn't have tools big enough with me and they switched it out for me no questions asked. Thank you Jeff!
Great service from a professional shop. Staff is friendly and helped me with some custom parts that were needed through wescan!
First time to DC Kaltire....-41C and realized my tire was almost flat....service desk manager got me right in and I was on my way shortly after. Great service!! And to top it off the tire repair was on the house because I’d purchased my tires at a Kaltire in Calgary.
The company I work for has an account with Kal TIre. To cut to the chase, they do fine work. I've never had anything less than stellar work done on any road call or service call to the location where I was. The only downside is that the wait times can be rather excruciating, with no in-between call to advise of update on ETA. It's a real downer, especially when you can hit a baseball from where you need them to the shop on Kipling. I guess they only have so many road service vehicles.
Great service
Great place with excellent customer service. Also yummy popcorn while you wait ????
Very happy with their service. They fixed a flat tire for free... I will make sure all my tires get done here from now on
Excellent service. Very professional, super nice, and always with the customer in mind. I don't go anywhere else.
Pretty great service Update: Had our appointment from out of town screwed up because of an error in ordering the required parts. So from our two appointments they did a good job of installing tires but that's where it ended. Got another business to resolve the issue and they found that only one bearing had failed not the two Kal Tire had diagnosed (the other noise was the brakes grinding). I have a big issue with replacing a good bearing at several hundred dollars apiece.
These guys are the absolute best in the industry! After looking at many different locations for tires, I decided to try Kal Tires and was beyond impressed. They went above and beyond to ensure same-day service for me while maintaining top-notch customer service, which I've never experienced with tire companies before. They have a great selection of products as well. A special shout-out to Adrian, who clearly knows good customer service and managed to please a customer that is not usually easy to please. I am simply blown away by their products and services and will be using them exclusively going forward.
Updated .. I will have to change my review not due to the store, as the people as amazing and love going into the store itself. My issue is with when I call Kal Tire~It goes to a call center. I am not talking to someone at this store. And they keep asking to make apts online . I dont like the impersonal touch of the big company feel . Fail ! And it's getting to the point that I am taking my business else where this year. Sorry you guys. From a few years ago ... this review stands ... 5 star.. Super happy with the service at Kal Tire, Thank you Ryan and team! Keep up the great work! Diana Klejne
They do not answer the phone, EVER! They always have two people working the counter and I've never reached them on the phone. I've been in the office and I was the only customer in the store, the phone constantly rings and the other guy at the counter just ignores it. SHYSTERS quoted my 2500 dollars in repairs that were needed before a wheel alignment. Went to a different mechanic and they said I didn't need most of the stuff Kal Tire told me and it only costed 600 including the alignment.
Always fantastic customer service at Kal Tire. Super efficient and I would recommend them to anybody.
Took a slow leak to these guys today and they fixed quickly. Were super nice, great clean place and did a great job. Highly recommend!
You guys rock! Awesome ride and handling with my new tires and alignment. Decent price!
Helpful and friendly staff. I went there to fix a flat tire and they fixed for free. I strongly recommend and I’ll return for other services from now on.
Great service and very accommodating even though I was late for my appointment.
Came in at 5:15 without an appt. to have a tire checked for a leak. The service tech was extremely kind and accommodating even though the bays were all full. Will absolutely be coming back.
I stopped in to get a tire retorque. I was in and out in under 5 minutes. The guy that helped me was great. Very fast and friendly.
Everyone's so busy,no one greeted me I walked in and out nothing.
Service was very polite, they had great communication and the job was done right. Sure wish I could use the coffee machine though.. dang pandemic..
This is just incredible that places like this still exist. Fantastic people, fantastic service, and they once again were cheaper than what i was quoted . I really appreciate your hard work and consistency in workmanship. Happy New Years Team
The best service tires company, many times they work for free.
Tom the manager is outstanding and runs a great shop - from start to end - focused on customer service and building relationships, rather than just trying to optimize the transaction like so many other shops do. Got new snow tires for my wife there, then got my new snow tires there, and now I may just do all my service and body work there (vs my dealership). Vibhor keep Tom and his team happy!!
I went for some work. They gave me an estimated 30 mins for job completion and finished the job in 15 mins. To my Surprise, the guy didn't charge me for 30 mins and told me that he would only charge for 10 mins. This is awesome service
Truly a great experience! I had a nail in my tire, they squeezed in an appointment and had it completed in around 15 minutes! Great customer service and I will definitely be returning in the future. Thank you!
Fast service. Great staff. They will go out of their way to solve your problems. I had to get my stored tires delivered to another location that was closer to me for installation... they arranged to do that quickly and easily at no extra charge.
Pathetic Customer Service. Guy at Front desk doesn’t know how to answer phone calls and talk to potential customers. Rude behaviour. I ended up disconnecting the phone call. Front Desk should put in school again with the subject on customer service and Human behaviour.
Tim was exceptional helpful and courteous. He loaded and unloaded my battery with no questions asked. My vehicle is now purring like a kitten. Thank you Tim for all your help in fixing my car and getting me back on the road safely.
Fantastic service! Great services team. Fixed two flats at no cost! Free tire rotations and balancing if you buy your tires there! Good old fashioned values for service mentality.
I've been going here for years. Awesome staff. I've referred lots of people to go to this location and continue to do so.
got me some new tires did it pretty quickly but then refused to do an alignment making up bs saying I needed a new ball joint ended up going to another shop and they did the alignment no problem. no ball joint needed.
Great service. Very professional and clean place.
Great service
(Translated) Excellent service (Original) Excelent service
Always very professional, accommodating, and helpful. I'm always happy by the service received when I bring my car in.
Thanks for fitting me in when I needed a patch!! Super friendly, awesome crew!
Amazing staff.
Excellent customer service special thanks to Chad ????
Arrived with an hour before closing, and they were able to quickly patch my tire and get me back on the road. Friendly customer service and really fair - I would definitely recommend!
Helpful staff and great prices. Just got my truck back today fron getting some new rubber and they done a good job on it and didn't try to pinch any more money from me. Thanks a lot ladies and gents
My girlfriend, her father and I broke down on the on ramp off of 119 and got our VW golf towed to Kal Tire on progress way. They gave us the best service I've had in a long time. Tom and Yan treated us as if we were family and we would highly recommend going here.
Great service
Best tire shop in Fort McMurray, very professional and pleasant stuf.
Good job
Ryan and Tarl have been awesome for the 3 years we have been going there for both our cars. Reasonable prices, friendly service and when double checking the costs with other garages, they were competitively priced. I feel good going there. I should add that I do a lot of my own work on our cars and have another mechanic that usually works on my car, and this way I have a reference point when I get a quote from Kal.
Visited store for steer tires for my Semi. Special size required for axle weight rating. Was told tires were available, but had to be brought in. Was promised my vehicle back by a specific time. Got called earlier than promised and all work was completed. Way to go lads, I really appreciate your support!!
Ordered my tires and told they would be in for Sat. morning. I'd assumed they booked me in for an appt. Upon arriving, my tires where in yet I was not booked in for an appt. With winter upon us they were completley booked and unsure when they could put them on. I explained I had a 10 hour drive and need to leave as soon as possible. They said they would try their best. I left for breakfast and had my truck back within an hour & half. Thank you to the employees I dealt with for your prompt & professional service
Always good service
Super fast in and out.
They did a wounderful job, fixed my tire quickly. Staff was friendly and helpful. They have a good selection of tires and to top it all off who dosen't love to have popcorn and coffee for breakfast!? They have a popcorn machine its the bees knees.
Got a flat tire in Badlands Park late on a Saturday afternoon. Put on the donut and headed for Brooks. Got there around 3:45 and the fellow at the desk warned me it would be awhile, a few guys had come in ahead of me, but would get done before 5pm close (which was good because I'm from Calgary). We walked down to 711 and came back 40 minutes later and it was fixed! Then I handed him my Visa and he said forget about it, see ya later. Wow, guess the warm weather, a bit of chatting and the fact he was just about done work had him in a good mood! Would recommend this place for the speed, good natured service and obviously not there to nickle and dime you. [Don't expect a free tire repair, I think it was just good timing on my part :-) ]
Quick service, good quality tires, etc. Kal Tire is a bit on the expensive side, which is the only reason this isn't five stars.
Have my truck for almost a week to fix a leaking power steering. They ordered the wrong hose then asked me if I wanted them to order the proper one. NO YOU GUYS, I'LL JUST DRIVE AROUND LEAKING POWER STEERING FLUID ALL DAY! THAT'S WHY I BROUGHT IT IN - TO GET IT FIXED . Promised to have part express shipped in for tomorrow morning. We shall see.
Rude !
Excellent service. Ray provided great customer service. Needed a valve stem replaced and tire inspected for potential damage after driving with it flat for 40 feet. Tire fine. Recommend them.
Great service .. great people ...thank you .. I definitely recommend this place :)
Awesome service! I needed a rescue after blowing a tire, so Nathan came out with a replacement. He was very quick, efficient, and pleasant to chat with. Thanks for getting me back on the road!
Always friendly and helpful
Ordered tires booked an appointment to install them went to the appointment waited 30 to 45mins just for them to tell me they sold the tires to someone else NEVER goin back there again
One week ago, I got my tires done by this shop and I am still impressed on the results and COVID precautions the staff took. I didn't to go with the wheel & tire package because their selection didn't offer looks and functions I wanted. Regardless, the staffs' knowledge were very helpful in procuring the correct hub ring adapters, lugnuts, alignments, and tires for the set-up. I was given an estimated time for pick-up and the car arrived on time. Thank you Dan, Adam and the Kal Tire team for this amazing experience and I'll be returning back for future purchases. P.S.: The car's handling is amazing and it feels very balanced.
Professional customer service ,right price.
Great service. Very friendly
They were very busy but they still got me in for a repair. I had to wait but they got it done without an appointment. I used to take the work truck there all the time too. Fantastic service. Thanks again guys
good offers
My brake was replaced at this shop. However, after two months' normal usage, the rear brake started to make sqeaking sound at lower speed. Apparently something was wrong with the mechanical installation. I called another Kal Tire shop to have it inspected/replaced (don't have enough confidence with the mechinical engineer in this shop at the Boundary Rd). Thank you the Kal Tire team!
Michael and Ksenthilnat are super awesome. Thanks for fixing my flattie. (Sorry if I spelt any names wrong)
Great place. Fast and friendly service.
Wouldn’t send anyone I know there ...
Came in as a walk in customer. Dropped my mercedes wheels in to have them swap the rubber. Promised for 3:30 pm not delivered to 4:38. The gentleman working on my rims were didn't show much tsc for my rims when swapping over tires. Not to mention $27.80 a Tire?? I won't be back to the Kal Tire 685 on Douglas Ave ever again. Go to one on Sooke Road in Langford for five star service.
Great service.
I called and made an appointment for the same day, and the guy on the phone was very friendly. I wasn't sure if it was the bearing or not, but it turns out I had been right. They called and kept me in the loop, and were able to get the part needed and fix my car within 2.5 hours. I was very pleased at the reasonable price, and that they didn't pressure me to get a few other things done which need it eventually. They gave me some estimates for the things I would need down the road. I am really happy with how they treated me, and was impressed with their COVID precautions, far surpassing most other businesses and stores that I have gone to. I will be taking my vehicle there again when I am ready to get more work done. Thank you for your fantastic customer service! And for not breaking my bank account????
Terrible experience. Avoid at all costs.
Excellent, friendly and knowledgeable service. Great job on installation, very satisfied with my new wheels.
These guys wrote the book on customer service. I wish the management team at Kal would run all the businesses in town. Cambridge would be a much better city to live in.
Customer Service So Good. They will help you from any mechanical problems in the Car.
Really bad service they even don’t know wat they r sayin????
You can't beat their service. If you have a flat they can fix easily, then it's your lucky day, as it'll be gratis, and you can't get better than that. My guess is you'll be back for a tire change, when the time comes.
Service was fast and people nice and professional. I need to use tires longer to give feedback on it.
Alwas fast and friendly service
I recently had new truck tires installed at the boundary rd kal tire .they were priced higher than the other tire shops I had been quoted at however it was next to my work so I decided to pay the extra for convenience and mabye better service . I dropped the truck off first thing in the morning and was told it would be ready by the time I was done work at 4 . Got a call that morning saying they had damaged my wheel and that they were sending it out for repair but it would still be done by 4 .when I stopped by at noon to talk to the employee the wheel had already been sent to the machine shop and I noticed they had installed my wheels on inside out ( white letters out) . They said it was my (driver) that had made the error in directing them .even tho I had dropped the truck off .4 hours later I came to pick up my truck after work and the 3 tires that were on the truck were still on inside out and the 4th was still at the machine shop and was not going to be done until the following day so I was sent home with the 3 inside out tires and my spare and they requested that I pay them $1000 as a deposit next morning dropped the truck off first thing in the morning again and noticed it was not touched until after noon . When I returned at the end of the day the tires were on but covered in whitish grease and the wheel that had been damaged was noticeable to me. it was a brushed finish that was now polished smooth in the damaged area and when I told the manager I wasn’t satisfied he told me that it’s better like that and that because the other rims were not in the best of shape it didn’t matter . I suggested we find a happy medium offering to pay for half of the repair myself to even out the wheels or maybe even buying new wheels off of them at a discounted price and I was told they did they're best and that if I wanted anything else it would be through an icbc claim . I didn’t get my truck back until 415 the second day and was offered no other discount or alternative to fixing the wheel I was unsatisfied with until I asked to start the icbc claim . He then offered to comp the alignment that I just watched the tech do in 15 minutes . I asked if there was someone else I could talk to ,another manager or owner and I was told “ the owner does not talk to people “ and that accidents happen . When I got home I noticed the inside door handle is stained with what looks to be the same oil or grease that was coating my tire .and my child's car seat had been unclipped from the vehicle and left in place without any notification . very disappointing service
Brought my girlfriend's car here for services not completed by another Kal tire in Scarborough. They were great at resolving the issues and very helpful
Very good service, very fair prices. ????
Excellent service, advice and accommodations tires for my Land Rover project vehicle. Hassan in particular was a great help to me. Thanks Kaltire.
Incredibly fast, friendly service. I will be buying my tires here in the future.
Thanks Kal Tire for going above and beyond when I got my first flat tire.
Great team! Went the extra mile to get my tire in a day sooner than predicted (I had a flat)! Also left a sweet note and flower in my car, I left feeling so taken care of = )
Quick and friendly. Competitive price.
Great customer service as always!
Hassan was an absolute pleasure to deal with! He took his time to thoroughly explain each and every tire suitable for my vehicle along with the pros and cons of each. I would highly recommend coming to this location if you value customer service.
free popcorn.
very professional and fast . Treat Veterans well .
Definitely recommend for that "tire change" solution your looking for they have price match and also financing options at the ready thanks abunch kal tire
CSR thinks she owned the place (an older lady with short dark hair). Most rude not only to me, but with other customers who were before me, to someone on the phone, as well as to her co workers. I came to ask to setup for an appointment. Her tone of voice sounded like she didn’t want to be there and reflected on me for being there. I felt bad and embarrassed. No, thanks. I’m not going back.
Service is good. Helpful Associates.
Good service
Quality work, and honest about times and complications.
Knowledgeable, friendly staff. The only place for tire service in my opinion.
Been coming here for years and the service is always good!!! Guys in the front are super friendly and explain things clearly and I find them to be very fair! Will continue using their services st this location!!!
Great service and fast every time!
I had my car tire fixed for a screw on it today. They charged me free to get the work done. That was incredible. I have chosen Kal tire for all my car services since I bought my new tires from them in 2013. They are always doing so great with competitive price.
They do the job right but expensive!!! Car was in for 25 min. $187 for a tire swap and balancing of tires. The tires were my Winters already on rims. I asked if the tire swap could be included in the $28 a tire balance but was declined. If I had put the tires on prior and went there, they would have had to remove the tires to balance anyways. It would have been the same amount of work.
Great salesmanship... from the one who served me Well organized and speckless operation Plenty of parking with easy access
Friendly and honest service.
Went to kaltire got 4 tires rotated and a flat fixed..NO CHARGE WOW REAL NICE PEOPLE
Very professional and friendly people
Updated review: I recently had an issue where there was some miscommunication about the work I requested to be performed. I was initially very upset and put in a complaint but the manager there promptly phoned me to correct the situation to my satisfaction and I am now a happy customer. Thank you Kal Tire
These guys are AWESOME! Super affordable and helpful.
I have nothing but amazing things to say about the quality of customer service from this location! They are very helpful and quick to get you on your way! They have fixed several slow leaks and punctures for me for free! They have a lifetime customer in me. I highly recommend this Kal tire!
I think they sell tires idk
Great Service Great price
Its a frustrating place. Called to see if they had a tube in stock, girl on the phone said they did, and she'll have it up front, I go in to pick it up the next day, wait for 20 minutes for them to tell me they don't have it, but can order it in. No apology, or concern on their part. That is what makes the place so frustrating. Please organize a little better
Whether I am at Kal Tire on work related issues or for my own personal vehicles. It always amazes me on how courteous, friendly, and considerate each and every staff member has been. There is such a warm and homelike reception which helps aleviate the stress of why you are there in the first place. Keep up the good honest work. Many thanks and warm regards, Mark.G
Professional full service shop. Of course if you are looking to do anything regarding tires this is certainly a place you will be happy doing business with. I wish they had a loaner vehicle? Maybe they do but I did not ask and was never offered one so I walked home. The prices I find are expensive, that's the only downside. But I am always assured they will do good work which is what you would expect from a big company like this. They have a very nice waiting area which is a good size which makes a huge difference to customers waiting. Thanks again
I was very happy with the service. I intially met ryan the assistant manager there while stumbling upon this shop once for a nail in my tire, and i was impressed by customer service so i always kept them in the back of my mind. The next incident i noticed another nail, in addition to a price match guarentee on tires. I spoke to ryan about it. Brought in my quote, and they priced match balancing and mounting of winter tires too. On top of this, they fix the tire with the nail for free, and told me see you when your tires are here. Staff is friendly, easy to talk to, and knowledgeable. Although it can get very busy its a by product of their service and quality. I would definitely buy tires here again, and or fix any issues here. Thanks guys! I already recommended all my friends and family here and told them about my experience. Keep up the good work!
I had a good experience last year for a winter tire swap. The prices aren't worth it for that though. For my truck I can just take it to the dealer where they will do an oil change/check brakes/etc plus swap my tires and its only 10 bucks more.
Mitchel went above and beyond to fit me in today, and they were already run off their feet. They really seem to get it at Kal Tire, and I have been to many other places. They will support you long after they sell you the tires. Well done.
Professional, quick and competitive
Still waiting to hear back about a flat tire i took there. They may be waiting for my appointment i booked online.
The guys and gal here always take care of my vehicle in a quick efficient way. Super friendly
Always able to help. Great customer service and great work too. Thank you Kal Tire Cambridge!
I went there to get tires for my mini van. The service was top notch. The sales person showed me the ones that would be good for my van I got all weather Nordman tires. My 2007 Van feels brand new.
Owner made me to never ever go back! I had some tire installation issues (original tires installed at a different Kal-Tire) and owner did not show any support making me feel I am bagging for his service which was actually my right to get (any warranty issue is done by any other Kal-Tire). Very bad attitude. WILL NEVER GO BACK TO THIS LOCATION.
Had a flat last year, of course I only noticed after we loaded the car up to go on vacation. Cambridge KalTire got us in with no appointment, fixed the hole we knew about and another issue that we didn't know about, and got us on our way, quickly. Wouldn't accept a nickle, either. So, guess who swapped out my winter tires this year? Yep, and again, cheerful and friendly service, and quick. Give them a try, you sure won't cry.
Hard to take seriously when they say you need new tires that are only a year old (winter tires) and the other ones (all seasons) are worn out too when they are both noticeably new. Don't lie to me and then up sell to me will not be back.
Great service, quick to finish the tire swap that was to be done. Took the time(although up sell for additional work) to do a quick inspection of my trucks front end. Hassan was curtious and friendly Customer shuttle was convient
Often offers to patch your flat tires for free even if you didnt buy your tires there. Very fast and professional service, i buy my tires here
Very friendly staff. Would recommend
Got me fixed in a hurry! Great service.
Great place to get tires and after sales service if those tires.
Dealing with Tom and his team was an excellent experience. They were quite helpful and dealt with all my questions and concerns in a timely and professionl manner. I will definitely be returning in the future to have my vehicle serviced when required.
Super fast, professional service, often with no appointment necessary, and no charge for the simple stuff. That's why I buy my tires here.
Five stars service at this location, assistant manager Brendan and his staff are to be commended for their outstanding professionalism and a job well done.
Staff was beyond fantastic. First time Kal Tire customer but I will be one for life after this experience.
Precious and professional advice from Vibmor. Worth dropping by.
Top notch staff great service.
They are always taking good care of me, with high level of efficiency and kindness. They also have wonderful team that keeps you updated everystep on the way.
Kal Tire has the best service and amazing quality tires. When I need tires in the near future I'll be going back to Kal Tire. I always recommend them to friends and family.
I'm always impressed with the level of service these guys provide. I phoned in last week to see if I could get in after work and they fit me in at the end of the day to plug a tire that had a slow leak. I waited about 30 minutes and it was all done, then when I went to pay they told me there was no charge. Really made my day!
Great place and nice people. The best part is it is advice you can trust and know you are getting done what needs to be done. I wouldn't go anywhere else. Thank you for being trustworthy and friendly.
These guys are great fit me in without an appointment when my tire was down to almost zero pounds per square inch thanks for the patch gentleman
Very friendly service. They always go above and beyond of my expectations. You can offer them used tires and they will recycle them for you.
Had a rough experience with this Karl Tire. I suspect the service would be better if I was spending a thousand dollars on new tires, but that was not the case for me. I dropped my vehicle off for a flat repair at 8:30 and was told it should take about 4 hours. I called 6 hours later to get an update as I hadn’t heard from them, and spent 47 minutes on hold. When I showed up to pick up the car, they hadn’t even started working on it.
Very good service and finished on time. Nice waiting room with water and coffee.
Cody C. Is amazing and very helpful! Made a big purchase much less stressful.
They tried to keep our tires that were in good condition, without informing us. It wasn't until we got home and popped the trunk that we discovered they pocketed our tires. Thankfully we got them back. The one thing that wont be coming back.. is us!
Fast. Friendly. Efficient Service.
got a flat, towed to kal tire in cambridge they took care of me asap.
Long overdue review for the best tire shop around. Their customer service is a step above and beyond even other KalTire locations. Years ago they came through for me on getting a tire repaired with short notice when I got a flat the night before a long trip I had planned - and they didn't even charge a dime for it. Needless to say, I've been back countless times from new tires, brake pad replacements, and far too many flat repairs. It's certainly a busy shop, but each and every staff member I've interacted with thus far have been extremely kind, professional and knowledgeable.
Nice people nice place
Amazing experience always go here never had a bad experience would recommend for everyone
I cannot say enough about the amazing customer service I received at Kal Tire. Stevie Metcalfe is truly an asset to your establishment. Unfortunately this exceptional level of service is rare, but how fantastic is it when you find it?! It was truly exceptional service that I received yesterday at Kal Tire. Stevie was so incredibly kind in addition. I will recommend Kal Tire and Stevie to all of my friends and family! Thank you Stevie and Kal Tire, I truly appreciate your kindness and incredible customer service!
Have dealt with this location for a few years and they have always been very helpful. On my current vehicle we had some initial difficulty with the first set of rims for new winter tires that were suppose to fit but didn’t clear the callipers- not Kaltires fault. Hassan worked with us to find suitable new set of rims and got us sorted pretty quickly once we had decided on the style we wanted.
Very accommodating and helpful
Fast service
Best service possible and amazing people!
I’ve been a customer of this Kal Tire for over 15 years and numerous cars. The staff is friendly and knowledgeable and know which questions to ask to get you the right tires. Also their seasonal storage for tires is a lifesaver!
Nice guy's easy to talk to and understand
Great service
Fast and professional. Staff only recommend essential or necessary service and repairs. Reasonable prices with price match guarantees and products.
Brought my vehicle in for its first tire rotation on a set of pilot sports and found there was a nail in the sidewall. Ordered a new pair of tires, originals had 80%+ tread remaining. I asked three times to keep the non damaged tire. When I picked up the car, the new pair of tires were installed on the rear (front wheel drive vehicle), but worse the staff claimed that the good tire that I requested to keep as a spare had been discarded despite my asking in advance to keep the tire. I also needed another tire rotation as I wanted the warn tires on the rear of the vehicle and the new tires on the drive wheels (why I even came for a rotation to begin with). Fast forward a few months and I had another damaged tire...I could have used the discarded spare. I just paid Kal Tire $220 for another tire that I wouldn't need had Kal Tire not discarded or resold my original tire against my request.
Awesome service, great prices and friendly staff. Can't go wrong. Also, they ask you to come back for a free re-torque, which I find amazing. Safety first! I highly recommend this tire place!
they are always busy but take there time with each customer fully. great service always
We have have been very pleased with our service with Kal Tire in Courtenay for many years and have bought several sets of tires there. Just lately we have found that trying to get a hold of them by phone is often difficult and a recording tells you all about the appointments and purchases you can make on line. I find this is disappointing as I have felt that what I enjoyed about dealing with them is their great personal service, as meaning in person or a person on the phone. Hopefully this is just a Covid or lack of being able to find enough employees problem and great front desk services will return.
Nightmare.... wanted a plug... was told I need 4 brand new tires.... I need a plug and if they won't do it, a thousand others will....
During a road trip, came out and helped us reattach a part to car, very quick and kind, made the extra effort!
Great staff and great service.
Quite scary to get a flat tire on a logging road on our way camping. Thanks to great service we could continue our trip quite quickly!! Such a busy week! Such friendly service made my trip,????
Excellent service from Robbie at Kaltire in Courtenay. Flat tire coming off the ferry, and aiming to catch another ferry ... Robbie kindly helped us find a tire for our older Fit (15" rim) by calling around and securing one at another location. Appreciate the great service. #kaltire4life
Called talked about my tire issue on a late Saturday afternoon. They said bring it in and get it fixed for you. Thanks for the accommodation.
Terrible
They are not interested in customers. I requested an online quote for some tires. They contacted me next day and said that they only have 3 in stock and need to ship one in from another location. I said that's fine and to let me know when its in asap. 1 week goes by, no phone calls. I email them (no reply), I call them, they tell me the same thing, they need to ship one from another location. Again, I say to let me know asap. Another week goes by, (I email them, no reply), 2 weeks, 3 weeks. KEEP IT! I bought tires at another establishment. I'm not chasing someone to give them business. I chose you because of the good reviews. I guess I was wrong....
On a recent trip to Victoria, my Honda Odyssey had a flat. The staff at this Kal Tire store didn't only repair it right away, they also did not charge me for their service. These guys really went out of their way to show me what customer service is all about! I highly recommend Kal Tire to everyone! Thank you Kal Tire!
Went in for a tire repair/assessment and tire rotation and when they handed back the keys they had forgotten to do the rotation. They ended doing the rotation free of charge to make up for it! This kind of basic customer service in the auto services industry is what will keep me coming back, thanks Kal Tire.
Not a great selection of tires
Called for trailer tires. Nicole was awesome. Good all around price for just tires.
Great service and friendly staff.
Came into this Kaltire at the very end of their hours with a nail in my tire. I didn't think they were going to take my car in that late in the day but Ethan was super friendly and knowledgeable and managed to get my tire fixed that evening! Definitely going back! Thanks Ethan!
Awesome customer service from this location! I had a flat tire and It was fixed the same day even though they were already overbooked. I will definitely be coming back!
Excellent customer service! Issue was reported to business, checked & verified, repair costs reported upfront, repaired, paid all within a timely manner served up with a good cup of coffee.
This is my favorite tire shop, both for my car and the semi truck. Great service, fair prices!
Really honest!
Service was good. Staff pleasant. Only one minor hiccup. They put the wrong nuts on and I had to go back and get them to change that for me.
Nice atmosphere, great service with Den. Will come back again.
Great service
Great Service. Caring Staff. Efficient.
These guys have been excellent. Efficient and they didn't charge me for fixing a tire I didn't even buy from them. I have been happy with their work for several years now. Their advice has always been reliable as well and they clearly don't try to maximize short term profit at the customer's expense.
The best! Friendly, efficient, kind.
I was recovering from a broken hand and the staff kindly checked and filled my tires. Amazing service, excellent and professional site. Visited again yesterday June 4/2018 still suffering hand pain. They took my SUV inside, properly inflated all my tires & added a special cleaner that keeps dirt out of my rims! Service like this is so rare these days. My one year old tires are being looked after and made beautiful! Thank you!
I don’t speak for all Kal Tires, as of course I can’t, but I had a terrible experience at this location. I came in needing a replacement for a flat tire. I know very little about car mechanics and tires and I felt very much that that was being used against me. Whether true or not, I had the overwhelming sense of being taken advantage of at this location. I take responsibility for not doing my own research and grossly overpaying for the tires that I bought here, but it was more so the dejected and disheartened feeling I had upon leaving the store that stuck with me.
Excellent customer Service. The staff is very knowledgeable and very nice people. I had problems with my new rims but they replaced it wrong brand new ones free of charge.
Great service!
Jason helped me change 1leaky valve stem on the spot while I waited. Best customer service! Please check out this Kal Tire and you won't be disappointed.
Always great service at Kal Tire. Probably one of the best placed to get tires in the region. Fast prices and excellent service every time.
They were falling behind, took my car late, took longer than usual to do the work. And wrote off my bill, unprompted!
Excellent place to get a great deal on tires and installation. Customer service is exemplary.
These guys always get the job done. Great mechanics and solid service. Addition to review: It's been some time and I've gotten addition service done here. My review stands. This place has great staff front to back and does a killer job on anything I've given them. Thumbs up.
Update- Manager reached out and is hoping to make up for the service received. I appreciate the apology and will give this location another chance in the near future. Living in the Yukon, I arranged 2 weeks in advance back in October to have tires on my campervan switched over while down in Dawson Creek in November. Was assured (triple checked due to travelling and weather conditions) by the manager the tires would be there and appointment would be kept. Manager ordered the tires and I made the appointment. Day of the appointment, after travelling 12 hours for school required for work in the Dawson Creek area, I drop my van off at Kal-tire. I am met with complete surprise regarding my appointment by the front end attendant who openly mocks the manager with foul language regarding making an appointment during changeover season. Then told I will not be able to be fit in even after assurances, I press the fact that the tires I require were due to the conditions driving back and I was assured by the manager this appointment would be kept. (cue more insults) After an awkward 15 minutes I'm told with great apprehension I will be fit in. Half way through my day at school I am called to be informed that only 2 tires for my van came from Vancouver. After discussions that regardless of only two showing up I simply need the best tires on my van now, trying to salvage as safe of a ride home as possible, I am told they will get the tires switched over. Van was done at the end of the day, paid my bill for the two tires and I resigned that I would no longer be using Kal-tire as my tire provider after this experience. I own 3 vehicles for which I have traditionally always gone to Kal-tire for tires due to their customer service. I was going to leave my experience at that an not write a review, just move on. Fast forward to this morning. Woken up out of a dead sleep first thing this morning after working through the night by a Bret or Brent, telling me that they have an invoice for my van and four tires..... and that I would have to supply proof of payment or if I had my receipt on hand to provide for the 4 tires. First off only two were installed and paid for. Second may I suggest training staff on customer service, training your front end staff member who rudely dealt with your customer that day and openly mocked the manager with foul language, and training on till for your staff who did not keep track of the payment. If I had not paid for my two tires back in November it would have been an issue in November and I would not have been given back my keys for the van. Go through you books and find the receipt. Don't bother your customers because of your poor service and training because you are trying to balance your fiscal year end and clear invoices. I have my receipt and as I stated over the phone when Bret or Brent stated they would, "get back to me regarding it." its not my problem.
Communication is lacking. After weeks of a specialized machine being down it was finally fixed. Previous attempts during machine failure was told to call and make an appointment. Called days ahead for tire siping appointment. Was told "it's performed on the back pad and they do not take appointments". So said if I show up at opening (was told 730 Saturday, it's 8am) they could deal with it right away. "Yes very good chance". Told them I'd be from out of town driving an hour and a half. Show up, pad is empty and get asked to leave it all day. Then asked to leave it in the morning. Well this is my third trip for the service so I'm stuck, not doing this again. Call to make an appointment was told appointment not taken or needed. Show up to be told I should have made an appointment.
Staff do not follow CDC with proper face coverage, however friendly & always helpful.
Always great. The are super clear on what was wrong, what they did, and any future work that might need to be done.
Best place to get my favourite tires (Nokians). Truck took longer in the shop for an oil change than anticipated, but was compensated with friendly attitude and a good deal. It isnt a bad thing that they are busy.
The service as well as the prices were excellent.I would come back for tires for the other cars I own and I would recommend this location as well as this company to my friends or to people looking for good prices and good service. What was very important for me in order to make my decision besides the price was the warranty for tires at NO EXTRA CHARGE. MOST OF THE COMPANIES DO NOT GIVE YOU ANY WARRANTY FOR TIRES,PERIOD. Keep up the good work.One think please pay attention to details such as the car make when writting your invoices so no mistakes are made. A happy and pleased customer. Your company was highly recommended by one of my friends and you guys came through. This means repeat business which is good for this company or any other company. There are lots of companies dealing with tires so it is important that the service,communication as well as prices to be better than the other companies in order to get the business.
Pretty awesome staff. My boss just wanted to have the tires checked on his father in laws truck after it hqd been sitting for a while. (Also I may have mentioned a tire looked low) I was surprised when they not only checked all the tires …
Great staff. Outstanding service. Good product.
called 10 times today no answer, what a poorly managed store.
Good.
I booked an appointment and they were very well setup for physical distancing when I arrived. They didn't get toy car for over 1.5 hours but they had it done by closing time. Polite and efficient staff.
I had to do my brakepad replacement,I had called store to check whether they do replacement for the brake pads for jaguar. They told me to come over at there location so that they can take a look at the brake pad(note:my jaguar dealer was charging 1100CAD for replacing brake pads). They did check my brake pads and told me that they will inform me later check with supplier.Later that day I was informed it will cost me 1600 CAD which is way more than jaguar dealer. I got my brake pads replaced with OEM brakes for 450 CAD which is much more cheaper from a different location.
Hassan is a friendly and knowledgeable whom I had a great experience with having my wheel repair at KAL Tire.
They will hold you all day for 1.5 hours labor so that a mechanic can service a dozen people at the same time. Also in the habit of ordering the wrong parts, happened twice in two visits. And they don't even stock TIRES so will make you return for that, too. Not going back.
Dan went above and beyond for me. Highly recommend these guys. On top of the service and the speed of the service they also have good coffee for while your waiting.
Rey and Marek did a phenomenal job taking car of my car and my complicated requirements. No mistakes were made and they finished ahead of schedule. Very impressed with my visit to Kal685 Victoria. I brought in 3 sets of wheels, one set of which were mounted with tires on the car already. One loose set was to receive winter tires and the other loose set was to receive the tires from the wheels already on the car. Thanks guys
If you need tires/wheels, go find Hassan. He'll set you up with the right tire/wheel. Gave me options and flexibility. Couldn't ask for more. The perfect purchasing experience.
best customer service in the town
Exceptional & knowledgeable in accommodating a set of new all weather tires at a great price! Excellent and friendly service!
They are busy at times so be patient, they are a helpful and friendly crew.
Had a screw in my tire. Came first thing the morning without an appointment. Staff helped me out and was out within 45 mins. Great job.
Just got my flat tire repaired at no cost. Great team ,great customer service and thanks for helping me out TMLYNARCZY. I Will go back there for my winter tires purchase ????
Extreamely impatient. Will never have my business again. Wish there's a 0 star option.
I have enjoyed the service staff every time I have been to Kal Tire in Campbell River. They are always patient and kind and listen with interest while you discuss your problem. Service is fast and efficient and reasonably priced. I will keep going there!
Great service & experience. I had my car towed here with BCAA and ended up getting new all weather tires since mine were at the end of their life. Fair pricing & I’d go back again!
Fixed my company vehicle just in few minutes.
Friendly
Really great service.
Most friendly staff ever. So happy everyone I go. The best
I purchased my Nokian tires 2 years ago from Kal Tire. Yesterday I noticed one of my tires looking flat. I took the pressure it was down to 15lbs. Anyway thought I may have developed a leak so I phoned Kal Tire to ask when I could book an appointment to come in. I was told on the phone that for a leak repair they weren't booking appointments that it was first come first serve so bring my car in the following day and they would fit me in... So today I leave first thing I live an hour and half from town. I get to Kal Tire approach the service desk state my issue and the lady at the counter ask if I have an appointment. No I say I was told that I wouldn't be able to make an appointment to just bring my car in and I would be fit in. Long story short I was told they would need all day to get my car in and sorry your sol basically. Ok I will go somewhere else, as I live out of town, I could not leave my car there for the entire day snow forecast for tonight and in order to drive safely home I need to leave by 3pm. So I go to another local tire retail/repair shop, my car was back in my hands after 45 minutes.. now comes the frustrating part that makes me angry.. turns out both rear tires were losing air because they both had faulty valve stems. I didn't have time for them to check and possibly replace the front valve stems aswell however I will be keeping close watch on the front tires to make sure I don't have the same issue and end up stuck in the middle of nowhere with 2 flat tires. These tires weren't cheap, I drive less than 5000km a year the tires are still nearly brand new.. one faulty valve can be excused 2 faulty valves not so much and if it turns out to be an issue with all 4, well no comment.. so not only did I get given incorrect information on the phone (my original purpose for phoning was to book an appointment) that resulted in me waisting my time driving to Campbell River only to find out I would have to go somewhere else. But it turns out that the pricey tires I purchased so that I wouldn't have to worry about getting a flat in winter in the middle of nowhere had faulty stems.. The service was excellent at the other place and I will be giving them my business in the future for both tire repair and purchasing.
Very helpful, friendly staff. Quick thorough complete work. Dustin was exceptional he gave me all the information I asked for in a cheerful helpful manner. 10 out of 10.
This place is always busy so if you go be ready to wait or pick up later. The staff is very good and professional and treat you respectfully. One time they forgot I was there waiting for my repair so an hour after my flat was fixed I enquired about it and they apologized and didn't charge me for it. If they had, I wouldn't have gone back. As it turns out I had to go back for flats two more times and they were always excellent about it. I will need 4 new tires in the next 2 months or so and I wouldn't get them anywhere else. Sometimes acknowledging your customers goes a long way!
Just wanted to thank Kal Tire for the great service. From accommodating my late arrival to staying open a few minutes late just so I could pick up my car. It didn't matter that it was only a flat repair. I need new three-season tires soon and they are for sure getting my business.
Great and very friendly service. The after sale service is fantastic because you get free punctured tire repairs, free tire rotations and free air pressure checks. What else do you want.
Good service. Got in quick. No complaints.
Good staff quick and easy process
Wonderful courteous service, went above and beyond. I had a low tire and they not only helped me to fill it (for free, with no appointment) but they checked pressure on all 4 to make sure the rest were ok.
Another good experience today.Prompt and corteos service.
Had an issue with an older motorhome shimmying badly. Needed to get it looked at as we were leaving for Saskatchewan tomorrow. Brian took us in first thing and found the problem, , and we will be on our way.. Best service ever . Thankyou Brian .
Great place with good service. Schedule early because this is popular place.
My personal favorite tire shop. Do a great job, nice to bring in and get balance when needed , great popcorn and tv while you wait. Very well run shop.
Great customer service. I was blown away by Adam's kindness towards every customer. I highly recommend going to Adam for any kind of question. Give that man a raise!
Honestly BEST SERVICE. I rarely review and I’m that happy with this place. They were nice and very accommodating to the fact that we were on a time limit. I had no appointment and they took us right away and we were out within 30 minutes with a new tire, diagnostic and everything! Very honest too which hard to find. They are my new “go to” :) very very very happy. They made our day with the service they provided which easily could have ruined our day going to the sunflower festival and had an iffy tire.
Busy store. Just needed new lug nuts.
Great very helpful fast friendly
Pulled in with a flat front right tire at 4:50 pm on a Friday when everyone was preparing to go home for the weekend . Tyler was happy to stay late and not charge me for the flat repair even though we'd never been there before. The tire ended up being un repairable so we decided to put 4 new tires on the truck and they even stayed later with smiles and never one com plaint. The facility was clean and the staff was extremely professional . Thank you to Tyler and his staff. Exceptional Service and we absolutely are thrilled with the Nokian Rotiva AT's on the truck . Kind Regards Steve and Michelle
Absolutely amazing service at Douglas location. The manager, Adam, was super helpful and friendly. Highly recommended!!!
I've been going to the Kipling KalTire for about 8 years and do everything in my power to take my vehicle here from tires to repairs. If it's something's wrong they fix it. The team here is top notch! Thanks to Adrien and Tom for talking to me as a friend and not a customer. Both have a great sense of humor and give me full-transparency/ honest-truth in regards to what's going on with my vehicle. Hasan thanks for fixing the leak and some great work from an excellent problem solver! And to everyone else working in the garage "behind the scenes" thank you for everything that I don't see but know you do and do it well! As I told Tom on my last visit "you have my business for life!" Great team here and I recommend to give them a try! -Tristan
Busy place . Thanks
These guys are awesome from New tires to fixing flats to something as simple as filling up a low tire they are always willing to help and always professional would recommend them to everyone!!!
Will always get my tires done here. Fantastic staff, great prices, and they've been fixing all my flats for years with no questions asked.
This is my automotive favourite... Great crew and service!
Good place for good deals.
Every time I go to Kal Tire I have a great experience. The team is wonderful and always hard working. I would highly recommend this company to anyone needing service on their vehicles.
Its ok
Great service. The staff went above and beyond for us.
Came by to get my summers put on, Service is great! they'll definitely take care of you here.
Ordered my tires and booked my appointment online, super easy. Showed for my apt and the staff was friendly and helpful. Was a good transaction, got some nice winter tires and the price was good. I would purchase from again!
Made an appointment to sit there an unreasonable amount of time waiting for my turn. I understand if walk ins happen but I made an appointment to avoid joining a queue, the appointment should trump that. Also from sitting there for so long with 2 other customers that came 20 minutes after me I noticed that it's a lot of back and fourth of what feels like overwhelmed employees. At least I know now to not come here for a simple tire swap...
Came in for a flat (which turned out to be unfixable) and they broke something during the repairs and never offered anything at all in terms of compensation for the 3 hours I wasted there. Ended up going elsewhere for a new pair of tires. UPDATE Jul24: Kaltire management has since reached out and offered to make it up to me. Much appreciated. Raising my rating from 2 to 3/5.
Brought in our tire that had a screw in it. We were always delaying and just adding air to it. So we decided that it’s time to bring it in and they took us right away. And said they would have it done within the hour. To our surprise they didn’t charge us anything. They have our business for life now???? and I know where I’m going to get my next set of tires. Thanks for making our day????
Many thanks to the "Kal Tire" team for their high-quality and efficient work, for their attention to customers. Professional services! I wish the whole team Marry Christmas and Happy New Year !!!
Super kind and efficient service. Gave me their best opinion on work that I really don't yet need to do but what to be aware of. Thanks so much!
Excellent service. I've been going here for 20 years. Great people and products. BTW I use Nokian Tires for my SUV. Best all weather tires.
professionals
Great employee, he was helpful, friendly, and super polite, went way out of his way to help me even though I was only buying rims he went out of his way to ensure i got the tires i wanted (the other store i got my tires from Wouldnt give me a refund so i had to buy tires there) kaltire was awesome and understanding though
Great service, very helpful especially towards a person who knew not what they were talking about.
Great staff and service
Had a great service experience at this place with our Wicked Camper Van. Quick repair and really good communication.
Every other week I find screws thrown onto the roads nearby there locarion. Highly suspect if they want to aggressively increase their business by this!
Professional staff, fast service, and great price. Very satisfied with their service. Highly recommended to truck drivers who need to buy or service their truck tires.
Justin and the staff are efficient and friendly. They know their tires. I trust their advice.I'm not surprised it's always busy.
Great service at this location! They went above and beyond what was required.
Impeccable work on my truck awesome job on the alingment
Great service
No customer service and expertise. Perhaps, these guys are good to do a simple job like replace your tires. I needed to have mechanical service. First called - was promised to have a call back for quote which never happened. Then dropped in - the guys at front deck was not sure about service I needed and suggested to go through vehicle inspection first to know the quote - which is ridiculous. Moreover, inspection would cost me $100+ if I don't do job with them. Ran away.
Best staff of any auto place I've been to. Kudos to Ryan for excellent quick and to the point service.
OK!
Quick and professional service. Thanks!
Got great deal on rims ,plus had several lug nut adapters for locking lug nuts on a truck I had purchased ,that was missing the key ,got leveling kit put in several trucks there ,popcorn is good while you wait ,purchased two sets of used tires there ,good price,had tractor tire put on out at farm get written quote is best
Expect fake issues here
With helpful knowledgeable staff that go above and beyond to get you back on the road in a quick efficient manner . Book your appoint and drive safe .
Can’t say enough good things about the staff at this Kal Tire location. Always helpful and friendly and have helped me out on every vehicle I’ve brought in. From family to friends they always give great service and go above and beyond. Highly recommend!!!
Not impressed at all... I bought a set of tires and rims at Kal Tire in Edmonton (on 104th ave) and they weren't balanced properly. So since I had to drive back to Fort Mac that day, I took my car to that branch instead of going back to Edmonton. I couldn't take an appointment to get it done, they had squeeze me in some time during the day. So I had to leave my car there THE WHOLE DAY to get my wheels balanced, very convenient!! .. Then they said it would be ready some time around 6pm and they would call back. That obviously never happened. I had to call back at 6:00, only to find out that they were closed. But that's not the worse part, the job wasn't even done right. Soon as I took the car on the highway, it started shaking again. So I went back AGAIN, and left the car there the whole day, got it back at 9:00 pm, and AGAIN the job wasn't done properly. Now I have to go back to the branch where I bought the tires & rims in Edmonton and I'm returning them. Honestly, I am very disappointed by the quality of their service, but I give you 10 for TRYING.
Worst customer experience I've ever had. From the 72 hours it took to get back to me about my initial request for new tires, to not hearing a peep from the store for 4 weeks when I was told 2-3 weeks for the tires to get here, to having to phone the shop myself after 4 weeks and them not knowing where the tires are, to having to call the shop, again, some 6 weeks later, in one final attempt to locate the tires I ordered, to them "magically" appearing out of thin air, to being told "it might get done today" after I was told "it WILL get done today".... not sure what else to say about it..... an extremely frustrating and disappointing experience from A-Z
I recently visited Kal Tire for some work on my car. After speaking with Matthew and having my car booked in, I asked for a ride home. He instantly and without hesitation, handed me the key to their work van and told me to take it for the day and "do some advertising for us!" while my car was being serviced. Needless to say , I accepted the offer. When I returned later in the day to pick up my car, it was ready to go. The bill wasn't cheap ($1400; 4 tires, brakes, etc.), but I could tell within about 30 seconds , that the work they did, brought my car right back to driving as smooth and tight as if it were brand new! I would, with out doubt, highly recommend this friendly, professional, reasonably priced shop to any one looking for top quality service! Thanks Kal Tire!! Brad Callander
I've taken work and personal vehicles here multiple times and always had excellent service but today Kal Tire exceeded my expectations. The staff were friendly and helpful, service prompt, and quality of work was superb. I highly recommend this shop
We had a bad bulge on a front tire sidewall. It was very dangerous. We called Kal tire and they got us in straight away. It took no more than 45 minutes. We were very happy with their service. And to make our day even better. They did all the work for no charge. Now that's what I call service.
I was in need of repair on my tire and Trevor made it happen!!! I was impressed with the quick and efficient service. Thank you Trevor and team. ????
Rey went out of their way to help me check my freshly changed tires for absolutely no fee and previous purchase. Wonderful costumer service and would come back to purchase tires based off their friendly and welcoming environment!
These people are honest and right up front, they deliver from check in to check out; the estimate you are given is exactly what you'll see on your bill. Customer service is STANDOUT!!
Great shop the got me in when i was in a pinch had a snapped bracket on my mazda, dealershiped wanted way too much to swap it and said it would be over an hour to even get me in. Kal tire got me in and out right away. Thanks again!
Best service, most knowledgeable staff. Adrian was a great help! Thank you!
We were on our way back to the lower 48 when we had a rear tire going low. Stopped in and they repaired the tire. When asking what the bill was they replied no charge. They went above and beyond. Thanks to the team at Kal Tire! Jim C
Really disappointed with the service here. We have come here multiple times and all was good until the last two times we brought my girlfriend's car here. We brought in her car just to get the rear wiper blade replaced, which shouldn't be difficult to do. However, afterwards, it started to rotate upside down. So, we brought it back to them and we were told the arm needs to be replaced. So, we paid about $170 to replace it, only to have it stop working completely after that. We bring it back again, and now they're telling us the motor needs to be replaced. This is costing me 100s of dollars because of a simple blade replacement? Doesn't seem right to me. I'm not sure if it was a mistake by an employee or they aren't completely telling the truth here. I am outraged and they shouldn't expect us to be back.
quick honest service.
New TV but no popcorn. My oil change was less than 30 minutes.
I really enjoyed my experience there today. I got 4 new tires installed. Fair price and amazing customer service. Very clean, I felt safe against all the covid. Thank you kal tire!
I shopped around and Kal Tire matched a competitor's quote and beat it by 5%. Took a few weeks to get the tires but I'm really pleased with the service and staff at Kal Tire. I'll be back and will recommend them to friends.
Great place for your wheel and tire needs. A little pricey, but free seasonal wheel changes included in tire purchase and nice staff. They take a little longer as they have fleet contracts that take precedent
Excellent people and products. Prompt service. Make an appointment and your done. Mike helped with the right tire for my vehicle. Thanks
Robert gave me one of the best experiences ive ever had buying tires. Very competitive prices and gained a customer for life. Thanks again guys
I had a bad puncture in one of my tires while travelling during the long weekend to Comox from Northern Alberta that was not repairable. On Tuesday morning I started shopping for a replacement tire. There was not a single replacement tire for my F150 to be found even from Ford. All I could find was one used tire of a different brand and type. I had called Kal Tire first thing in the morning and didn’t get through so I moved on. After spending over 3 hours on the phone calling all over the island and ready to give up I remembered I never got through to them. I called again this time getting through. Not only did they have my size but I had 4 choices of tires to choose from. Not only that but they could get me in to have them installed in just a couple hours even though they were busy. We were treated with complete kindness. Our dogs were invited to wait inside out of the heat and were given treats and a big bowl of cold water. Highly recommend!
Fixed my slow leak for free. Apparently I ran over a screw. These guys fixed my flat tire that I did not even purchase here for free. They only asked if next time I need tires to buy from them. Of course I will! Great service, friendly staff and excellent service. Highly recommend and will definitely return. Thank you very much Kal Tire Burnaby.
THIS IS THE BEST KAL TIRE SHOP IN CANADA BECAUSE OF THE GOOD SERVICE THEY GIVE. THANK YOU GUYS AND GOD BLESS.❇❇????❇❇
Friendly people and got me in and out fast when it worked for me
They got me in right away and fixed my leaky tire and I was ok my way within 30 min
I am so grateful for the high quality service and kindness of the staff at Kal tire today. I woke up early this morning to make the drive 3.5 hour drive home to Tofino, only to find out that I had a slow leak in my tire. I arrived at Kal Tire at 7:30 am and they had my tire fixed and me on the road by 8:00 am. Making my appointment in time. The whole experience at Kal Tire today was flawless, the customer service incredible and the energy in the place was warm and inviting. Thanks again for being so kind, Dakota
Dan at the front desk was great. Professional & honest!
Quick service, once they acknowledged I was there.
Clean environment, knowledgeable and helpful staff. Awesome customer service. Thank-you Bob and Jeff for your top shelf service delivery on a very busy day. I'm glad I chose Kal Tire!
Had tire blow out on the 401, managed to get to Kal. 2 hours from home and another 4 hours to our tournament in Ohio. Kyle, Tiffany and Eric found the tire on a Friday afternoon, worked their magic and got us in the road in a couple hours. Saved our weekend.
Awesome service, mechanic was able to get us in right away for a emergency repair.
10 in Customer Service! I have had the experiences of driving through construction sites and on two occasions have aquired nails or screws in my tires. I have been to Kal Tire twice and both times there was no charge! In these times it's hard to find customer service such as this!!!
Was struck on the car in rain, as my car got skid and I was hit hard on passenger side. They took the car and changed some parts, after the 30% work done they said take to some other place and it's so bad that parts they changed are not top In line. And they did half job and made it more typical for the other mechanics. Totally unsatisfactory first visit. Never ever go back
(Translated) Yon did a good job squealing (Original) Yon faite une criss de belle job
Great service and personal attention
Pathetic service and pricing at 930 am they are already an hour behind. We have caught them in lies, we paid for alignment and they didn't perform it.
I just got back from Kal Tire. My first time here. I picked up a bolt on the finest roads we have here in Cambridge. My car was in and out in 45 minutes and it would have been much quicker, but this place is busy. I have always said that if a place is busy it is good, and this business is great. They know what they are doing, they get the job done quickly, and explain to you what they did. I have a follow up appointment next week for another tire and things will be the same. Oh, and the cost?? NOTHING!! I could not believe it. Usually VIP customers get the breaks, & perks, but when your a first timer like myself and the service manager tells you that he has taken care of it, I could not say thanks enough. Wouldn't it be great if all business's ran like this? You can see the success of this establishment when they're in every province. I found out about Kal Tire through the internet, (where else) yet I have drove by there millions of times. I now know where to take my car when it has any tire issues. Thank you so much for the great service.
Exceptional service as always from Kal Tire. Nice to be able to trust with confidence worry free my tires once again safe this season. Thank you so much!
Great people and quick. They repaired my punctured tire for free. Wasn't busy on the Friday evening. Definitely going back there for anything I need in the future. Grateful for the service.
Had a starkly different experience from my previous visit (Kamloops) at Kal's, not a good one, I'm afraid. Staff was not unfriendly, but certainly not warm or eager. Coffee was toxic, promised popcorn dispenser empty. Just like the place.
Just picked up my car after getting a flat patched up here. They mentioned being busy but I dropped off for 8am they had it done before 10am. Cheap and such a lifesaver after my place flooded this week. Staff where extremely kind. Thank you Kal tire! My job depends on my car!
Amazing place with friendly service. Price is fair as they do price match. They will even fix your flats for free even if tire was not purchased there.
I highly recommend this shop. But I wish that they had nitrogen to fill the tires.
Busy shop. Book your appointment well in advance to avoid a long wait.
Good Service!
Always great
The guys at the Douglas location were awesome, very helpful, and their friendly professionalism was very appreciated
Had to go back twice
Incredibly friendly staff. Even provided toys to all 3 kids, eye extremely transparent with all work and fast. Great place for tires as well as everything else.
Had a leak if one of my tires and was close by this location so dopped by to see if they could repair it for me as my dealership isn't open on weekends. Not only did they do the repair they did not charge for it and asked me to consider then for future services (which I will... As again my dealership isn't open on the weekend and they are) kudos to the staff at this location
The staff at Kaltire definitely know their stuff! They were extremely knowledgeable and helpful in getting me my new winter tires at a great price. My car is like a dream to drive! Love my new winters!
Good tire prices not sure about their service I only got tires from there. I would do balancing installation at Costco
Professional service at this location.
Great service. Only suggested what we needed done, did not push unnecessary services.
People that work there are friendly and helpful.
Great staff and service ????
I can't believe I have a complaint about a Kal Tire! I love the company. I told the CR shop that I was leaving the area in 3 days for a month. They promised my ATV tires would be fixed within 2 days. 4 days later (3 business days) I'm long gone and my tires are ready to be picked up. I'm unimpressed to say the least.
it was the end of the day, busy, and they were booked but they were able to fit me in. they were fast and professional, thank you karl tire
Got a flat, so went to see Kal Tire on Boundary road. Their service was excellent! The lady named Kate (I think) was super efficient and had my tire on my car the next day. When i arrived, they put the spare tire on, fixed the punctured tired for the next day, installed it, checked all the tires and pressure, sent me on my way for free as i purchased tires from them before - what a great idea. I will always come back to this location and recommend you do too.
Great place. Need to remember to come in with big rigs on the west side of the building, at the back. Extremely helpful and easy going staff. Really knew their stuff.
I brought my truck in with a slow leaking tire. They had it fixed within an hour, free of charge! Great service and a friendly, clean atmosphere!
They were booked solid, but Sandy took 5 minutes to fix my problem.
This place always treats me well. Friendly service, free coffee & popcorn. Great DND discount 10/10 would go back
These guys took care of me at the last minute possible with a save that got me out of a real pickle. Amazing service. This is my tire store now.
Took my Prius in today to get a tire checked , they managed to squeeze me in , (winter tire change season) fixed up my tire and didn't charge me anythjng .... Amazing service !
Michael showed excellent customer service and explained things very well
Was just there for a flat tire. Holy Crapola, these guys are awesome. Called at ~2:30pm on a Saturday, and I was home by 4pm minus a nail that had made it's home in my tire. Price was *insanely* low. 10/10 Buying Saturday crew doughnuts.
Tires and rims bought through Kal Tire. Went in to get puncture repair told to wait 7 hrs before they can help. Called by manager the same day to address this situation. Pleasantly surprised by the conversation, hard to be upset when things are handled this professionally. Respect to Mike the manager there, solid bloke
Fantastic service and they were awesome to deal with. I highly recommend Kal Tire if you ever need them while in or around Cranbrook... Thanks again
Longer than average waits at this location each time I've visited. 3h to check a tire. However, they are always professional and happy to help a return customer so it's a steady three stars from me.
Very friendly people !
Searched the Internet and stopped in to check on quite a few places for Front tires for my Honda Fit. Kal Tire offered me the best price beating the competition by 20 dollars a tire. Would have given them top marks if they had not tried to hard sell me a front end alignment I did not request.
Tire Tech was exceptional. 8 trailer changeovers in an hour in 15 minutes flat.
Spoke to guy about flat tire, said fixed within the hour. I took it off and lugged it over there, then guy on the counter said 3hrs!! BS. Went across the block to "tires unlimited". They were busier, but 100% more friendly and helpful, done within 30mins. Kal tire can do what my tire did - get screwed!!!
Went above and beyond in service. I got my last tires at Canadian Tire for tax exempt reasons, this fall I will buy my snow tires from them. Highly recommend Kal Tire!
The staff were courteous, helpful, and efficient. I never felt that they treated me any differently being a woman. I have been there several times for work on my car and will continue to do so.
The folks at this location are fantastic technicians, and even better humans. They are very committed to the safety and satisfaction of their customers. They caught multiple safety issues with my newly purchased vehicle when I came in to get new tires. They spent considerable time and effort helping me collect proof to report the dealer to the Ministry of Transportation. I will most definitely be returning to give them my business in the future.
Great guys at this shop. They go to great lengths to accommodate their customers and are very respectful. The place is also neat and spotless.
Always ready to help, staff is amazing. Never tried anyone else in last 10years.
Great friendly service every time I've been there. Their techs are great and explain exactly what they're going to do clearly and charge exactly what they quoted.
I called to inquire how much it would be to mount two new snow tires on the front of my wife's car. She was pleasant enough to talk to, yet she mentioned that they could only install 4 tires due to handling issues. This is a sham. Terrible business policy and a rip off. The other tires are mud and snow and in great shape. I have an extensive knowledge of tires, as I many year ago worked at a tire store installing. All the other shops I have called since said I can get what I want! Save your time and money, and shop elsewhere.
Appointment made for 5:30; took 40 minutes to get in to start the tire change.
We had the most fantastic experience with Kal Tire today! One of my tires had a slow leak, and the others looked low as well. When my partner agreed to pick me up, he noticed his tires also had a leak. They managed to fit me and my partner in to help us with two cars, on what was clearly already a busy Saturday. I can't express our appreciation enough for their prompt and friendly service. The staff there made a huge difference in our day, and the whole experience was fantastic start to finish. I would highly recommend Kal Tire to anyone needing tire service!
Awesome service very friendly!!
I went in to have a slow leak fixed and they ended up finding a slew of issues with my vehicle right before I was set to go on a cross province road trip. Adam was immensely helpful and thorough in explaining everything wrong with the vehicle, had parts shipped in overnight and had workers brought in to finish the job in a timely manner so that I could make my road trip safely and on time. I would absolutely recommend their services - they went above and beyond on exceptionally short notice even in the times of COVID-19. Recommended!
Amazing service ! my company as well as myself both use this location they are amazing at what they do an do the job right
Fantastic service
Great costumer service
A blown tire on a side road in unfamiliar territory is most people's idea of a terrible experience. Outside of the obvious unplanned expense Kal Tire today made that experience a little less stressful. I called for emergency service and spoke with Zedachyia at head office for dispatch, was given a thorough explanation of what to expect and an ETA for technician Ward who arrived right on time. He handled the removal as my spare was inexplicably jammed in its spot under the box of my truck, drove to the shop for a quick changeover of a tire I was able to find to replace it, and returned me to my vehicle with a smile on my face in under 2 hours. These are two people who showed me what customer service is really about. Thank you Kal Tire.
Great work
Amazing service! They were very accommodating, knowledgeable, and they went above and beyond to help me fix my tire alignment after I made a mistake installing a lift kit myself. Their pricing was also the best of the three tire shops I requested quotes from. I will certainly go back in the future.
Friendly, on schedule and great warranty work.
Got me in as quick as they could
Professional and Courteous. Helpful and knowledgeable. Be ready to wait if u don't have an appointment on Saturdays.
Less than a week after purchasing a pre-owned vehicle and having snow tires installed our tire pressure monitor light came on while we were in Cambridge this morning. We stopped at Kal Tire and they assessed the issue and quickly let us know what the issue was (used winter rims lacking sensors) and explained, with no pressure, that we could have sensors installed or just be mindful that the light will be on and monitor our tire pressure throughout the winter. They even topped up our tires with air. I will certainly give them our business in the future.
Awesome people . Great Service ..
Gabriel went above and beyond today with my tire issue!! Thank you again
Excellent.
I came over on the ferry to visit my family and as I was traveling up the Island Hwy. , I got a flat tire so I phoned Kal Tire to see if they could help me out, they were very busy but asked me to come in first thing the next morning, so I took my car in the next morning and I got in right away, they fixed the flat for FREE! and they were done in less than 45 minutes! The guys that work there are very nice and understanding, very, very impressed with the service that I received from them and the other Kal Tires that I have been to. That is one of the reasons that I will always be a Kal Tire customer, amazing service and people work there ????
Always helpful, friendly, good service.
Very friendly, courteous, and prompt service
I came in with a screw in my tire on a Saturday, they couldn't fix it the same day but when i came back on Monday to pick it up they didnt charge me anything, and even installed it for me! great customer service, the guys in the shop have my earned my business from now on!
Great service
Amazing service! Ran over a screw and fixed my slow puncture for free. Couldn't be happier. The guys there were super friendly and awesome customer service. Definitely buying tires from them in the future.
Great friendly and courteous staff.
Quick and one of the more affordable places around
Great group, always on time and complete good work
We’re in BC, but my family and I were leaving a water park but we found our car with a flat tire, we called a service but they wouldn’t be there for another hour. Luckily for us Troy saw that we needed help and helped us without a doubt in mind! We couldn’t thank him enough, he was very kind!
Great service and loyalty scheme. Very impressed. Recommend highly.
Took my company water truck in for stearing tires switch. They were very friendly and quite fast. I will be returning today for a retorque.
Went in for winter tires today. Fast service, friendly people and good prices. I will definitely be coming back again.
Great place!
Great staff. Very efficient ????
Great costumer service! took my car in today for new tires. they called me shortly after I dropped it off to tell me that the wrong size tires were ordered in and they quickly brought the right sized ones over from the Langford location and got everything done before the end of the day and were super apologetic about the issue! They also let me know about several problems with my car but never tried to sell me any extra services.
Stephanie and Adam honestly went above and beyond today, I was brought to tears of relief and couldn’t believe their incredible service. I drove in on a not so great day, upset, anxious and needing tire service. They reassured me they were going to try their hardest to save and repair my tire, which they did and within a few hours. I was provided with a quote when the time comes, which was appreciated. I know where I will be buying my winter tires when needed this season. A BIG THANK YOU!
Extended hours because winter tire season is upon us. My appointment was at 9pm and the customer service was phenomenal! Very comfortable and very welcoming environment and the employees are hilarious :)
First rate staff and great prices
Kal tire on eagle always take care of my focus, its the only place I bring my car for tire needs. Today they squeezed me for a slow leak, and I really appreciate it. Staff is always friendly and helped by recommending some new tires for my car when I was ready, no pressure. Thanks as always Kal tire.
I've been going to this Kal Tire for over 15 years and bought several sets of tires. I've found that my experience has been largely positive overall, but this depends upon the current manager. I had thought of leaving these guys altogether within the past year due to one manager who had been there for a while. He had been NOT so pleasant to deal with. But recently, Trevor has been great to deal with and I haven't seen the grumpy manager, so it's back to what I've been used to. Just bought another set there and plan to do so in the future.
5 stars for kal tire's wonderful service. Last year I didn't have a great experience with them, but they went above and beyond to make me a happy customer again. Thanks for your service and your generous deals.
Amazing service! Saved my bacon by staying 2 hours late and getting me back on the road!
No service. 1st staff couldn't answer my questions. asked me to have a seat and someone else would be over.. sat for 45 minutes and I left.
Always on-time, get it done quickly and the service is thoroughly professional. Also one of the few places you can buy Nokian tires, and seasonal tire storage is very reasonably priced.
Mr Kal tire was a very nice man. His handle bar mustache and corduroy suit reminded me of Hong Kong Long Song. Also sometimes you go in the door but then you can't find the exit so you just Ly down and have a power nap and when you wake up you have tires instead of feet. Or you may go into the Courtenay location, but when you exit you find yourself in Winkler, Manitoba. That happened to me once. I had to walk all the way home. Someone gave me kale chips and a banana popsicle in a truck stop knife fight. It was alright. I was alright. The world is alright. Everything is alright. Kal tire is more than alright because it is extremely alright. It has the good.
Brought my truck in a few days ago to get a slow leak fixed. $47 later. Had to pump my tire up every day since here i sit once again at kal tire. 35 min past my appointment n they still don't have it in the shop... apparently unloading their inventory is more important than customers. Better not charge me for the shoddy work. Now they claim i have another hole right beside the old fix.... i will be having a close look....
Great service Friendly and courteous staff
they have tires
Great service!
Great Team!
My wife took our truck in because one of the tires had a slow leak. They found a nail and plugged it for us and didn't even charge us for the repair. Since then, we have put on our third set of tires through this shop. The prices are great, and the staff is friendly and helpful. They help pick out great tires, while respecting the guidelines of what you need and want. They don't try to sell you more than you require and do excellent work when they say they are going to do it. I would highly recommend Kal Tire to anyone who wants a stress free tire purchase.
Robbie worked on my car, very helpful very knowledgeable, nice guy. Thank you will alway bring my car to Kal tire to see robbie
I came in hot and needed a torque to Get my plow back on the road. It was 30 mins before they opened and opened the door to come help without asking. Now that’s service
Thank you so much Kyle for helping me with the purchase of my tires and rims...you were very knowledgeable and very personable...you made my experience very comfortable and positive.
I recently got a nail stuck in my tire. My car was left here for 2 days, each time I arrived the lady at the counter seemed like she didnt want to be there and was extremely rude. Even after leaving it for a day I still waited 4 hours for a simple tire patch. Once the job was done they informed me that my anti theft bolt was cracked. I never had that issue, they must have torqued it too hard and it broke, they blamed the dealership and told me to give dealership a call to get it fixed even tho all bolts were fine before they worked on my car. Will not be back.
I had a puncture on Sat. it was about 4 p.m. Rushed to KAL on Douglas St. but they couldn't service me for fact that there were 7 customers ahead of me & they close at 5 p.m. hence I was referred to their Keating branch and they accepted to handle this repair so I drove over in like 15 mins. On arrival they immediately started the repair. Job done in under 1/2 hour. Thanks to the KAL tire crew for the service I was back on the road. Heard after work the staff was popping over to the local pub for the happy hour specials. They deserved it.
Thank you Kal Tire Campbell River. After coming from another community I didn't realize City District wasn't plowing roads; they were horrible. I got stuck so many times and I finally had enough. Kal Tire squeezed me and put some chains on my car. They were polite and professional and super clean!
The people at this location are fantastic! I had a screw in a tire producing a very slow leak on one of the tires on my 1990 GT-Four. I took it to them to get it plugged expecting to pay around $30 to have it fixed. I went across the road to look at a few car's (purchased one as well, 2014 300c AWD) and came back to find that they did the work for FREE! Now I need a new set of winter shoes for the 300c .... Definitely going back for tires. BTW - I didn't get a chance to say thank you for the patch ..... Thanks Guys!!
Great service and staff. They will stick around to make sure your vehicle gets done. Quick shuttle service and popcorn while you wait is nice.
This team is awesome. Been a loyal customer for over 10 years. They were patient and helpful with my winter tire changeover. Tiffany, Altamash and Matt deserve a great deal of credit and praise for the level of customer service they provide. I recommend them to anyone.
I have been going to this place for at least a couple of years now and they have always been accommodating. all of the staff (especially james) are very courteous, helpful, and knowledgeable. they are very efficient and quick to suggest what needs to be done right away vs. what can wait. they are very honest and genuine. I highly recommend as there are not very many trustworthy places out there right now.
Great service! I knew they would be busy with seasonal tire changes, so I booked my tire change on-line (highly recommend this option!) Everything went really smoothly and they finished with my vehicle in less than the time promised. They were great to deal with- totally tire specialists KM
Very helpful with emergency car repair.
What a service!! I had a flat tire and we needed to get to catch the plane, they not only fixed my tire but also Did not charge anything for the fix!! Next time I know where to go for new tires! Thanks Dustin Amazing service.
Wow, fantastic service. Above and beyond... lots of information and prompt communication and good suggestions for some work that went beyond just a new set of tires. Would recommend! Colin was incredibly helpful.
Definitely enjoy the popcorn and coffee/hot chocolate while I waited
Great experience all around. Friendly service, solid advice, and best of all... had my best interest at heart.
Great service fast easy and great price product and excellent warranty on tires
Kal tire was extremely busy but still managed to fit me in for an unexpected low tire. They gave me ample warning it qould take time and were very forthcoming about all costs up front. Would use again
Went in, set up appointment for the same day to fix a slow leak. Fixed it at no charge!
Best customer service ever. They offered to look over my tires that were getting lots of flats for free. Still had some life left in them. Their prices are competitive and ended up buying tires from them rather than any other store - solely because of their customer service and warranty. Love Kal Tire.
Super fast and friendly service yet again! That's why I keep goin back!
A belt broke in one of the tires that had been purchased from Kal Tire a couple years ago. What I decided to do was purchase two of the same to put on the front of my front wheel drive car, put the best two on the rear, save the other undamaged tire and dispose of the broken tire. We arrived to pick up my car and found that the new tires had been put on the rear; the directions had not been documented correctly. (also, we were charged for 2 tire disposals, when there was only 1 tire to be tossed) The tires were switched and I was on my way only to discover my car still had a shimmy. Turns out they put the damaged tire back on my car. I am a retired person who needs my car only for good weather days and thought I was smart to keep one extra tire and now it turns out that not only did we need to make another appointment to fix the error, but that my good spare is gone. Staff was friendly and not rude and I know mistakes happen but this is my experience and I'm disappointed.
Always use Kal Tire top service understanding staff. Great quality tires
Bought new tires, service was quick and friendly. I would recommend Kal Tire.
I came in with a ruined tire at quarter after four on Monday hoping they'd torque the nuts on my spare while I booked a time to come in and get a new tire put on. Instead they had a brand new tire on my car by a few minutes after five at a very reasonable price. Kal Tire has had consistently solid service every time I've gone there, with no out of line up selling and no pressure to get extras I don't need. I'd 100% recommend this location to anyone who asked.
They got popcorn???? good service too!
Got in when they opened and secured a spot. They repaired my tire within 2 hours. Got a text when it was ready. Easy peasy.
Service is prompt as you can expect for a tire shop, as I understand it, it takes awhile to change tires when not Auto racing. They take reservations if you store tires with them and the tire storage option is very convenient.
Great service here got 4 new tires during the crazy snowfall we got, these guys helped me out big time, A1 service always
Tom is knowledgeable about the Tesla M3 and Nokian R3s as the preferred tire for low rolling resistance for winter driving. Also the "best" winter tires on the market. Looking forward to testing these out! 235/45r18 are back ordered. 245/45r18s are in stock.
They were very helpful and nice customer service.
Patched my tire for free!
was there to get my tires rebalanced last week, something is still wrong so called today to get another appointment set up but waiting for the parts to come in ! hence the three stars so far ! will update when fixed up!
Excellent service - quick, friendly and happy to answer any questions that I had.
We had 2 tires get nails in them and they only charged us for one fix. They have had fabulous service and have been really helpful. They are the only place that said they could fix the tires, everywhere else said we had to buy new tires. I would highly recommend them as they will fix it if they can. And eventually when I do need to buy new tires I will be going to them because they have provided us with such good service.
Great service!
Best place in the city!
Good service, good prices, good people. Can you really ask for more?
Poor customer service, They tell you one thing and don't follow through. Decided not to give them the business.
Quality products and service. Great after sale service as well!
Fast and friendly service
I want to post an update to my last review. I've been a Kal-Tire customer for 7 years now, and it is true they will do what it takes to make sure you are happy! The guys at this store are extra safety-conscious and did a couple of extra things to help me with a tire issue I was having today. 2 years ago: The manager here went over and above any expectations I had with service. This is an excellent place to go.
Fast efficient service. Reasonable price.
Extremely poor service guy with the full face black mask on extremely rude
Service was amazing. Tyler was really methodical and precise with his inspection and he explained everything along the way!
Hands down the best customer service I have received in a long time - Adam and Dan were excellent. They not only provided me with the best product at the best price, but they went above and beyond to correct a mistake that was made to make things right. They’ve earned a customer for life.
Had my truck oil sprayed earlier in the day, cleaned the inside prior to my appointment. When I arrived I unloaded my tires myself (as I prefer to do). The staff were friendly and greeted me when I came in. Requested the staff leave me wheels outside so I could load them in my truck myself. They used a seat cover and steering wheel cover in my truck to keep it clean. Appointment was completed in a timely manner. Have been to this location on several occasions and they are always respectful of my vehicle and have excellent customer service.
Excellent service and personel. ????
I took my wife's car in to the Boundary road location to get the tires topped up. The gentleman that was serving me did the job very quickly and was very polite and friendly. This is why I take my business to Kal-Tire great service and very polite and friendly staff. Let me suggest to anyone needing any work done on there car or you need tires check out kal-tire you won't be disappointed. ????????
Tried calling and got put on hold to never be answered
Great Service! good prices on tires!
Nice to find a place with friendly staff who take the time to go over little details with you and really try to help you get what you need. Great customer service and very punctual as well.
Kal tire are always professional.
Once again the professional, competent, and caring staff at KAL came through and got the job done, and under the estimated cost in spite of all thei inconveniences and sideroads that plagued them. Adam and Cory were great, and the rest of the team, unnamed, were also excellent. I have great confidence in the service and staff at this location.
Always quick and friendly service. Average prices. I forgot to make an appointment to switch over my tires this year and they were super helpful in calling me with upcoming appointment times to fit me in. Purchased my tires from them as well as they were extremely helpful and honest. Considering I know nothing about cars, their honesty was refreshing. Not just trying to have me buy something more expensive for the sake of profit.
Automatic 5 star b/c they were the only Kal Tire location that answered the phones during the busy season.
Exceptional service with honest prices. These guys treat customers well.
Great experience at this shop. Repaired my son's car tire quickly and safely. They were knowledgeable and helpful. Would definitely go back in the future.
We had an awesome experience with Kal Tire. Several times. We will likely not look elsewhere as the staff, product, and service is second to none. We have heard that Kal Tire has a great Training program and is considered one of the top employers in Canada. Thank you.
Excellent customer service and great pricing. My family and I have been going there for a few years now and will continue to do so. Thank you Tom and Adrian.
Will do free check on your tire and seems very professional, but also expensive
My partner got a price for 4 tires and were told they were only sale for 50$ per tire off. I spoke with the same salesperson and he confirmed it was correct. I took the car in and the sale was only 50$ off on 4 tires. This experience cost me $150 plus tax extra than what I had anticipated. Get an all in out the door price when dealing here.
The guys at COURTENAY Kal tire were super helpful. They got me in right away and got my tires changed over in under an hour. I will use them again for sure!
Awesome service all the time. We have been there couple of times for tire pressure checkup. Awesome service and they did answer all the questions we asked. Also another time we were there for flat tire and they fixed it for free as well. I would definitely recommend them ????
Filled our tires for free
I went with a slow leak, I explained this to the attendant at Kal Tire he spoke over me as I talked, he did notice the tire was significantly lower than the others he filled it and said there was no problem just a low tire. Luckily I knew there was a problem and didn't want to argue with him any longer so I went to another tire store where they showed me a fair sized screw stuck in the tire. Not impressed.
Went to go get a flat tire repaired. Was delighted with the service I received as my car was ready earlier than expected, and they completely covered the charge of the repair. Highly recommend!
Very impressed with the service here.. friendly, polite, they were fast end efficient.. highly highly recommended, best service ever!! Thank you guys.
The staff is very nice! The person I spoke with at the counter was very professional. I went in for a simple tire swap; no complaints. I'm giving 3 stars because my appointment was for 4:00 but they took my vehicle in at 4:50! I understand that they can't really take my vehicle in immediately, but I sat there for 50 minutes before they started working on my car! They should have given me an appointment for 4:30 instead.
Reasonable price. Service is on time.
Very good service. Customer-friendly prices are average with the rest of the competition in town check them out wife's election lots of rims for all those people that like flinging stuff out
Great service, very friendly ????
Great service!!! Quick help for a tourist. Never had such a positive experience anywhere else. Thanks!!!
Amazing service, as always. I ordered new snow tires and rims- staff were very helpful on what kind of tire would suit best. My items showed up on time and were installed, love Kal Tire, it is my go to.
I live on a rural island and had a flat tire I needed fixed. I drove it over on my way to work on my donut. The site said they will deive you where you need to go so I chose Kal tire. After drop off they informed me they will not transport you now due to covid. I walked & was to pick up my car at the end of the day after work. There was no call from them, just a text that my car was ready for pick up. When I arrived at the end of the day my car had not been fixed & I was informed the tire was irreparable. I asked if they put on a new tire then & she replied "no because we don't carry this brand of tire". Now at the end of the day when everything is closed or closing, I still have a flat tire & am driving on the temporary spare going back to a small rural island. Thank goodness ok tire stepped up, after they were closed to assist.
I paid for my all-seasons and then asked the clerk, Stevie Metcalfe, about getting tires for another vehicle. He asked me to wait until he'd served the gentleman after me, which I did. When the man left, I went back to talk to him, but he ignored me. I said, "You asked me to wait until after you'd finished serving that person." He said, "Yeah, well, I'm kind of backed up right now." That's when I realized he intended to make me wait until every single person in line after me (about 7) was served. Probably not a coincidence that all of them were men, and I'm a woman. I phoned Kal Tire's manager to complain, and was told that Stevie didn't mean it because he's "a good guy". If you are female, I suggest you go to Fountain Tire on Herald Street instead. That's where I took my business, and they've treated me with nothing but respect.
Great service!
always helpful. great prices and free tire repair!
Excellent service. Brought a flat tire in for repair and was in and out in less than 20 minutes. Tire repair guy came right out as soon as I pulled up to give me a hand. Dana was very knowledgeable and professional to deal with when getting a quote on some new tires. I highly recommend this shop.
Not professional at all! Try to up sales me from$35 to $300 !for a nail in my tire, waited all day for nothing! Doesn’t even know what a reverse patch? Maybe just want to sell me old tires for $120 each and they said I need two!my tires are brand new !Amazing! Kal Tire is big company! Why would they do this? So everyone be careful! You can get used tires at junkyard for $50! New tire doesn’t cost $300!same brand! I am a retired red seal mechanic with 40 years experience!that not the way to make money! If you said safety first, why you guys didn’t get same brand of tire?
Kal tire is always great. Knowledgeable and helpful staff.
Easily the best tire place I've dealt with. Adrian was a pleasure to buy from, very knowledgable and fair. I'd highly recommend.
These guys are the best, we were on our way from Kelowna to Waterton and they got our car in and fixed a faulty valve stem within an hour. I cant say more about these guys there, not a single scratch on my wheels! I wished I lived here I would be using them for all my tire services, its hard to find a good tire shop!
Nown this company for 20years when we had our trucking company always treated us fair and square even when we sold our business they still tread us the same especially Jason Mc Gregor
They dont have road force machine.
My experience with kal tire has been a pleasure when it comes to buying tires. They did some front end work on my truck and it's been great. So all around they seem to know their stuff. I recommend them to all my friends.
Able to help fix the tire puncture in about an hour without an appointment. Good COVID safety measures.
Other than not having my tires ready for my original appointment, they got me in and out in no time. Still my go to
Thanks for getting me in right away on a Sunday morning for an alignment!
Fast friendly service.
Had a slow leek on my rear left tire, tool the car in to Kal Tire and Hassan fixed it in 15 minutes, very courteous, made my day. Thanks Hassan, this is the second time, and the service was extremely great. Tom manager, thank you . My husband too got his tire fixed, great job. Enid Coelho/Donald Coelho.
Fixed two tires with slow leaks. Took me in right away with no appointment. Did the job quick in less than half an hour. Charged me $0 for the repair! Saved me $50. Thanks for the charity!
Great service and went above and beyond for me
Great guys! Always do great work on our company vehicles
Awesome crew, knowledgeable and they do their work in a timely manor. Only place I take my car for oil changes, tires and regular maintenance. Reccommend the place to various friends
Great and courteous customer service. Work was done fast and efficient.
The actual work on the vehicle is ok, it's the "process" to get there that was ridiculously painful. First appointment was booked incorrectly by Kal Tire so we showed up for nothing. Dropping the vehicle, NO DROP BOX FOR THE KEY!!! So, wife had to go back the next morning to drop off the key. Going to pick up the vehicle at 5:30 pm because it closes at 6 pm... CLOSED AT 5 pm because of covid. HOW IS CLOSING AN HOUR EARLY HELPING WITH COVID!!?? HOW WAS THIS NOT POSTED ONLINE!!!
Always have had good service here. No complaints. And with my luck of finding sharp things on the road I am sure I will be back.
Blew a tire on our tent trailer and saw the other one was close to the same fate. We showed up at the store and they had BOTH tires switched and ready in 45 minutes. The staff worked together like a team, they were affordable, and don’t get me started on how good the popcorn is. Thanks so much, Cranbrook Kal Tire!????
Friendly guys and reasonable prices
I drove in to get a clear quote of full costs for tires. No mention of an alignment fee till I drop off car then they're all over it. They had to order in my tires but could only align 3 of the 4 tires as they didn't have the part nor the foresight to get it. Yet they still wanted to charge me full price for an alignment additional to the fee quoted. They also took 1.5 hours longer than stated. Poor communication, over charging not impressed will never go back as I did not experience any customer service at all. Even after spending a very good amount on tires no car cleaned either. Lots of staff and no one fing anything. HH
Always amazing service! The team here is fantastic to deal with. They are honest, informative and extremely helpful. They are more than just a tire shop and I have used them for years for vehicle maintenance and repairs. Your safety on the road is their number one priority. I highly recommend them!
Horrible service, they will not answer the phones. Nothing gets done in a timely manner. Took my car to fountain tire they did my car in 3 hours which is something kal couldn’t do in 3 days that’s not a lie. After 3 days I took my car elsewhere.
Was told by this shop that I would have to get all my front brakes replaced ($1,100 was the quote) as my vehicle had steering issues. After taking it to a different shop, I was clearly shown by the other mechanic that it was not the brakes but one of the steering/suspension components. That other shop fixed the issue. This Kal Tire would have had me spending a lot of money on something that wouldn't need to be fixed. Second bad impression of this shop, I won't be returning.
Great Customer Service and very Prompt.
Huge thanks to the guys at Kal Tire in Dawson Creek! They fit us into their super busy schedule to put new winter tires on our motorhome which allowed us to safely continue our trip back to Alaska. Thank you!
Everyone was super friendly, they were fast and did a great jod. The prices were unbeatable and the coffee was awesome. I would definitely be going back for more tires when needed. I would recommend this store to anyone and everyone. Thanks again for the great experience!
Great prices, friendly staff, and people out to help couldn't ask for more. Thanks
This Kal Tire is the best well run always get me in and out quick.
Unbelievable - just took in my new (and ridiculously expensive) tire that got a flat from a screw and the guy barely looked at it before saying it couldn't be fixed, a patch wouldn't hold and I would have to get a new tire. I went home and called them the next day to order the tire and girl at the desk said I couldn't order just one tire over the phone (they only take orders over the phone if it a set of 4...????) and I would have to come back and order it in person.....with no customer service skills offered and feeling sidelined, I took my tire to Big O's where the fella immediately said don't buy a new tire, he absolutely could patch it and it was ridiculous that I was told differently!!! Such a shame, the Kal Tire in Squamish is excellent but these guys here in Victoria are jokers...won't be going back to them and will be highly referring Big O's instead.
Kal tire is friendly and fast. Your appointment is always on time. It's nice because it's busy.
Won't go anywhere else
Dustin provided excellent customer service, and even gave us directions. The service team was fast and thorough. Would highly recommend!
Great customer service. My first choice for all my mechanical needs.
Great service. Polite, and conscientious.
Staff was great. Service was fast will be back again
Fast and friendly service. The guy helping me was great, and being a jeep guy himself had some helpful info for me. Id definitely go here again!
Great service and help from Giselle... knows her stuff and is very caring...
The people that work at Kaltire Boundary Road, Burnaby location went above & beyond to help me & my husband out of a difficult situation in regards to how we were going to get our two sets of snow tires which are mounted on rims to them to have them installed this year. My husband was recently diagnosed with a rare form of pancreatic cancer & has ungone two surgeries in the last 8 weeks. He is unable to lift the tires nor am I. When I went into the store last week to ask for help, Ryan was quick to suggest a solution. He scheduled me appointments for both cars at the start of the day, so their driver, Harold could come & pick our tires up & deliver them to the store to be installed. We live in Whistler, but keep an apartment in Burnaby as I normally work in the film industry & we use Kaltire all the time. With the hype over the up coming storms this week I knew that Kaltire would be extremely busy when we arrived with our two cars that morning, but Brad & Harold still took the time to do as they promised. Harold came with me to pick up our tires while their technician, Kevin prepared my husband's car to have his snow tires switched over from summers to winter tires. I don't usually handle these automotive servicing , and was unsure whether or not our cars needed new snow tires or not. To our good fortune, neither cars needed snow tires this year, but mine would need new summer tires next season. As we were going to store our summers tires with Kaltire's tire storage service, I thought it best to go ahead to purchased new summer tires to prepare in advance. As our lives have been turned upside down with this illness it has been nice to have received such amazing customer service & compassion from business professionals. My husband & I can't thank Kaltire enough for their kindness, it really made a difference to ensure our safety on the Sea To Sky Highway this winter. Thanks for the help???? Erin & Vince
My appointment was scheduled for 4:30 and my car was ready by 5:00! Great friendly service and a comfortable waiting room. Plus where else can you find Nokian tires in the gta?
Very professional and clean work..
Careful, knowledgeable staff get good work done well.
Tire ordering and delivery to the location of my choice was quick and easy. (Nokian WRG4s) Facilities are decidedly nice places to walk in to and wait, and the windows to the shop showed it to be clean and neat. Service was also initially quick. And, offering alignment and mounting services all at once is very convenient; though, a little more expensive than I would like. Why 2 stars? There is one thing that I can't stand or accept - my car not being returned to me in the condition that I handed it over in. There was grease on my mats, the centre console, the door handles on the inside and outside, and probably the steering wheel. Sauce for the goose? When I reported it, I got a hollow apology, and Clorox wipes were used to clean my leather... Yeah - Clorox wipes. Something garages have to understand - nothing smacks of a lack of respect for patronage like returning a vehicle dirtier than it arrived. I guess some people don't care about that, or would complain about it. I'm not one of those people. Bottom line is that I avoid companies/locations where this happens, and I would NEVER recommend such a place.
Ok service. Business phone no longer received. Most recent experience - no straight answer.
The guys at Kal Tire did a great job. Super fast.
Awesome service! The guys squeezed me in for a last minute tire repair before close and then waived the fee. Will definitely be back for my next tire change!
Have to wait for tire repair waited for a very long time but they made it right in the end
Awesome crew helped me out quickly and special order was in in 2 days
Awesome service
Friendly staff. Respectul and kind. Will continue to use their service for all my vehicle maintenance and repairs. Love the flower left in my vehicle, when work is completed.
Great service. Stopped in as the store was closing. Hassan stayed late to assess my problem and arranged for a quick resolution at a good price. Thank you!
Good customer service fair price ????
The staff here is extremely friendly and always gives amazing customer service and always tries to go above and beyond. I have have bought my last 3 sets of tires here and would highly recommend them.
Staff is not very friendly or pleasant to deal with. Will not be bringing my vehicle back here.
Had the best customer service at Kal Tire getting my flat tire fixed !!
This group of guys always does a great job for me. They are very conservative, meaning they will only do work on the car that is necessary at the time. I really appreciate it when they measure my tires, for example, and they say that the tires are good at least until the next oil change when they would check again. I trust them and that says a lot! I appreciate their honesty.
Been buying tires for personal and commercial vehicles here for 12 years. I'm sad to say, they've gone downhill bigtime. Placed an order over a month ago to beat the winter rush, they stated they needed two weeks to receive the parts. Went in today after several days of not answering the phone. The order was never placed, and only setup as a quote. I get that they have a lot of new people. I get that there are supply chain issues. I even understand the need to cut costs from a business perspective. However customer service, and this includes communication is a must. Whether a lack of management oversight for training, or just trying to keep clients from going elsewhere with false statements, it's sad to see. Solved my problem with fountain tire in gregoire. 4 days to get the parts in and picked up. Excellent customer service and they actually answer the phone.
Friendly, professional, calm staff and great service.
Needed a licensed repair shop to provide a detailed diagnostics report on my current tires for a 3rd party replacement. Hassan was very knowledgeable and professional, providing quick service with great communication. Highly recommended!
Great service!! Treated me well and explained everything clearly. I have zero worries now with getting my tires through Kaltire.
Arrived at 4pm with a damaged tire was told they were unable to service the truck. no trucks around and lots of tires place closes at 6pm whats the problem? problem is attitude and trying to fleece cause if i wait for the night service it would be an extra 200 bucks. the atmosphere here is stagnant i wont be calling Kal Tire in the future.
Good Staff no issues there. Tire selection and speed is good also. Beware, no night key drop box. I always prefer to drop off the night before as my mornings can be erratic due to my job. This caused me a lot of grief this past season.
This place is absolutely amazing! I spoke with a girl on the phone who was extremely professional, knowledgeable, and helpful. I placed my order (I'm a very particular and extremely picky person) and she got me exactly what I requested and how I wanted it. No other Kal location has been able to do this, some flat out lying about the way their warehouses operate (I've talked to someone at one of their warehouses who confirmed this). A day later, my tires are in. I go in to inspect them before I pay for them - they're exactly what I wanted. And I was treated with UTMOST respect by the gentleman at the front - from the moment he greeted me until he said bye to me. He was absolutely everything every person dealing with customers should be. Greatest experience I've ever had, keep up the good work. I'll definitely be back. On a side note, something needs to be done about booking appointments - second week of December is a little too much at a point in time, even though I understand that this is the busiest time for every tire shop.
Great service and friendly helpful staff.
As always great service... In and out quickly.
Easy to make an appointment. Very friendly staff. I didn't find them pushy sales wise and they were quick and efficient when changing my tires for me. Happy with the service they offered and would definitely return when purchasing tires again.
Kale Tire have the best staff, polite and knowledgeable . Always very helpful and will even help me with little things on my car free of charge.
Brought in my vehicle 7 days ago because two tires were slashed - had to go through insurance. Not once in the past week did Kal-Tire communicate any information - I had to call multiple times (and be put on hold for at least 10 minutes before talking to someone). "Thanks for calling Kal-Tire, can you hold please?" I shouldn't have to wait 15 minutes on hold to check the status of my repair. When I explained my frustration to an employee, his response was "we are busy" - no apology or explanation. If you are so busy that you provide lousy service, maybe hire more staff?
Very fast and efficient. The staff is polite and helpful.
Drove over a nail on the weekend and had a flat so brought the tire in early Monday morning and received prompt and friendly service from the counter...I was patched up and on my way to work within 45 mins, very impressive...great customer service leads to repeat business, and I would definitely recommend this location...
Extremely professional service in a nice new clean shop. Highly recommended!! Couldn't be happier regarding my flat car tire repair.
They are great and very professional. From the counter people to poeple who work in the shop.
I recently had car troubles that I believed to be my tires but turned out to be much more. Even before I found out it wasn't actually my tires the service associate had 2 guys working on my car so I could get to work on time. Then once I I found out my car was still in bad shape, they went above and beyond to make sure I got to work, and even did their best to try and diagnose the problem with my car, which they didn't need to do at all. Nobody likes having car troubles, and these guys made my day as best as it could have been in the moment and I am so grateful. It is so nice to be reminded of what great customer service is, I will gladly take my car back and tell anyone I know to go there! Thank you guys again!
Friendly staff and quick for getting parts in.
Very good group of people
Great service! I was in & out in under 30 minutes for a winter tire indtallainst. I arrived a little early but they were able to accommodate me right away. Staff was very knowledgeable and friendly. Store and waiting area were very clean. I would recommend this location to anyone needing tires.
It's a wheely balanced place.
very pricey
These guys are always very helpful.
I was very satisfied with the work they did for me
Super friendly staff, great customer service. Very accommodating to my work schedule. The thing that made me a returning customer is that they plugged a leaky wheel for me at no cost, even when I did not purchase it from them! As a customer they made me feel welcomed to their shop, completing warranty services no questions asked. Would definitely return for any tires related work in the future.
Very knowledgeable and hardworking staff plus reasonable prices. My low tire pressure alert was on and the manager checked all four tires and discovered it was a faulty sensor. He didn't even charge me so with service like that I am now a loyal fan and will only buy tires from them.
Excellent service, these guys rock!
Around 5:30pm Friday , on my way home from work, I felt my car was wobbly. It was slowly leaking air so I went to the gas station to pump it up, then slowly head to kaltire a few blocks away. I arrived around 5:45 and they close at 6. I told Mihai what happened and he asked one of the technicians to put on my spare. I left my tire there to inspect if it could be repaired. Next day they told me that it was unrepairable, that's fine. They sell the tire for $156. I agree. Everything is done. Next day I show up at oktire and they quote me the same spec tire for $139. I tried to get this in writing but the guy knew I was going to use the quote and price match at kaltire so he refused to help me. Now I am stuck. Kaltire won't price match without a written quote and oktire will not give me one. If I knew it was this difficult to get the best price, I would of gone to oktire instead from the beginning. Mihai was great. I am not satisfied with kaltire's pricing and how difficult it is to price match. I don't mind paying, but it's the principle and I feel ripped off.
Excellent service, with a smile!
Fabulous service, great people, amazing products and advice.
Took my car in for a nail repair. Everything was easy, from booking the appointment, to dropping off the car, and they completed the work quickly. Thanks Kal Tire team.
Terrible customer service. Don't waste your time or money here. I was the only customer there when they opened. The manager told me they couldn't fix my flat tire, because they were very busy. What a joke. Again, l was the only customer there.
We had amazing service getting new tires and a much needed alignment , knowledgeable staff and the gentleman at the front desk is incredible at his job. Very friendly place and I would recommend them highly in the future.
We were traveling to Calgary in June of 2019 when I noticed that we had a tire loosing pressure slowly. We stopped at Kal Tire and they immediately took the tire off to find a nail in it. They repaired the tire quickly and had it back on and balanced in no time. When I pulled out my wallet to pay, they insisted that it was on the house. They insisted in pro bono when I was grateful to pay. They deserve all the recognition due for their kind service. Hats off to a great bunch of guys at Kal Tire in Brooks, Alberta.
We have used Kal Tire for our tire needs for several years and this summer after having a few problems they came through for us once again . Thank You Ali in Campbell River for your service Darleen and Keith
Excellent service. I've used this facility several times, and have always been great with superb service. They know what they are doing, and do not try to rip you off. I trust them completely! Highly recommended!
Very professional service. Prices are competitive. Best tire store I have ever found in forty years of driving.
Great service as always. Trevor is the man ????
Went in today with a rock puncture, they took care of flat with no charge. Very good staff
Very good and efficient! Staff was very friendly, professional, and knowledgeable! Highly recommend this place!
Excellent, Efficient and friendly service!!!
Great service & very helpful with my warranty claim through Michelin!!
Quick service even during Covid lockdown
The Rep was very knowledgeable and fixed my issue (rocks that had gotten into my tire base) for free! That was extremely nice and I recommend Kal Tire to anyone.
Efficient service. Professional. Excellent quality of products. I highly recommend Kal Tire.
efficient and delivered on time, very personable staff
Always good for me
Great service!! Full tire change service and very polite staff. Highly recommend here
Awesome service. Replaced a leaky stem valve at no charge. I told them I’d be back and I was. Very happy with the service
I have been going to this kal tire for over the past year since i got my car and i love the staff they are very welcoming and treat me with respect and are efficient and give me full information i need to make an educated decision when it comes to my vehicle and when things will need to be done. They are amazing and i would recomend this location.it is also nice and clean and very well orginized.
I could not be happier with Kal Tire, Courtenay location. I have purchased both tires and wheels and have been pleased both with quality and service.The new manager Phil is a pleasure to work with, both flexible and personable, and I highly recommend this location for all your tire needs.
Love it when I am given a time estimate on how long a job takes to get completed and it actually gets completed sooner than the estimate!
Best employee's in town just love the service they keep my truck on the road and back to work
They overcharge 20 dollars for put the spare tire back to the truck . I call and ask to confirm if that is right what answer I get ,we are charging like that
Amazing staff, awesome service.
Great Service. Honest results. No Upselling. Consistent results every visit.
We were traveling on holidays and my husband noticed one tire was flat. Stopped in at Kal Tire and they came out right away and found a nail. We were told it would be a couple hours wait and that was fine with us. We still had to travel to Uclulet. Well within 10-15 minutes they had the van in. All fixed up very quickly so we could continue our holidays!!! Super friendly team who really went the extra mile. Thank you so much. Definitely recommend Kal Tire!!!!
Very good service. Went the extra mile to get the tires I needed
Good place and service! This was my first time there and came in for my appointment at 9am to do my winter tire switch. They took my car into the garage about 30min after my arrival and did the job pretty fast after that, in and out in about 1 hour. I would have given 5 stars if they took my car in when i made my appointment at 9am but still very reasonable. Will come back.
These people are great, helped me out a bunch of times!
Nice people
they helped fix my tire for free
Had a alingment done on my Jeep twice there in the past. Didn't feel right and took it elsewhere and was told they did a awful job. Recently took my work van there for a tire that had a slow leak. They told me it could not be fixed and that I needed 4 new tires and the alingment was horrible. I said no problem as I knew tires were worn pretty bad. Van Drove just fine. I didn't think alingment was that bad but not my money so I said ok do what you need to do. Took them a day and a half to get 4 tires on it. Still no big deal. Then days later I go in the back of my van. I find all the tire Jack equipment all over the place. I looked under the van and spare tire is gone. I phone them and they didn't know what happened. They said they would call me right back once they looked into it. Day and half later I called them as they haden't got back to me. Wasted about 45 mins of my work day and they still don't know what happened. They lost it and now I have to wait until they can find something to replace it with. After this I am never going back to them. Every time I have dealt with this location it seems under staffed and just not run properly. I would rather deal with a mom and pop shop then this. Rant over.
After hrs repair the technician was awesome very friendly helpful and his experience was excellent
Fast, friendly and good selection.
Found a flat on one of my tires earlier & searched for the closest Kal Tire in the vicinity which happened to be the Kipling location. As my tires were bought from Kal Tire, flats are fixed for no charge regardless of which of their locations you bought the tires from. The level of service & attitude shown by Adrian & his team @ the Kipling Kal Tire were absolutely the best of the best! Others should really learn from this location! I had called to let Adrian know that I was on my way to his location. As soon as I stepped into the store, he greeted me by my first name, even though it was my first time there! I then realized that while I was parking he had efficiently pulled up my file on the computer just by inputting my car's license plate number. Talk about being ahead of the game & making the customer feel at home. No paperwork was required & he took care of everything pronto! And the amazing thing was that he & his team got the tire leak fixed & also checked that the rest of other tires were in good shape in 30 minutes! For any of my future tire needs, I'll be returning to this location for sure. In the meantime, I'll spread the word to my family & friends about today's excellent experience with Adrian & Kal Tire @ Kipling. Adrian: thank you & your team again for today's top-notch service. You folks alleviated the stress normally associated from getting a flat! Keep up the fantastic work!
Great staff. Very knowledgeable and trustworthy. Definitely go back:)
Thanks for the great service this week, I really appreciate it.
Always good service
I always feel confident going here, for tires or oil changes and more. Fast, organized, reasonably priced.
Excellent staff, did great on retorquing and checking tire pressure
Dave went above and beyond to help me out of a jam. Quick, excellent service. I couldn't ask for more from a tire place.
Tiffany is amazing . The vehicle that I drive left me with little choice but Tiffany was able to find wheels , have them there the next day and installed . super happy .
Good servicr but there 1800 # sucks balls
Awesome staff. Very knowledgeable and good prices. Work was quick and well done.
Great service...busy time of year for them yet still smiling at 7 pm..an hour after closing time.
I was amazed how they handle my problem they fixed it right away. Thumbs up and thank you nick.. Not a good experience, i had my tire fixed, its all good until i picked my car and checked my tools, they lost or misplaced it, i wAited 3 days, the guy said im sorry only! Im hoping for replacement!!
I wanted to thank Kal Tire staff members and manager for their incredible service. What could have been a horror story it ended up being happy ending thanks to their commitment and help. Yesterday, I went to change my winter tires and an hour and a half in my appointment the manager informed me that my tires were missing. Obviously, I was very upset but Kal Tire's made sure I got a new set of tires (same make and specifics of my previous ones). The way the handle the situation, it's a demonstration of exceptional customer service. I would recommend anyone to go to this store.
Another great day at kale today...thank you making me comfortable...I have a leak on my tires today and Hassen go beyond and above to help me even though they were really busy.Thank you again for making it happen for me Hassen???? Kale tire is the best service you can get...they are really professional and knowledgeable people there. I feel confident on their job ...I would like to say special thanks to Micheal and Vibhor(zone manager)
Ordered and paid in full for 4 winter tires and 4 steel rims. Told it will take 2 days to arrive and be ready for pick up as I will be installing them on the vehicle myself in order to avoid waiting for them to install. I call 2 days later to see if my order has arrived and no one is answering the phone. I drive to the store at 2:30 to check and it's very busy. Waiting room is full. Parking lot is packed. Finally told my tires and rims have arrived but haven't been mounted and balanced yet. I leave and return later at 5:10. Again the tires are still not mounted and balanced.Of course they aren't ready yet because they already have my money from 2 days prior so I don't matter anymore. They are more focused on walk in customers than finishing what I have already paid them to do. I wait another 40 mins for them to mount the tires. Never again. Typical sub par big box store service. Edit: After a closer inspection I can see all four tires have not been installed properly. The tire tech has failed to align the paint mark on the tire with the air valve. This mark is placed there by the manufacturer to aid in proper installation and balancing. Maybe you should focus on installing tires properly and less on "assisting" as many customers as possible.
Excellent customer service.
It was a quick visit. I'd bought tires here about 3 weeks before when I got flat. They replaced the tire and didn't charge. I was in and out of there in about 30 minutes without an appointment. It was, however, no longer there peak season so that's why it was so fast. But they have a clean sitting area with coffee, tea, water, and popcorn
I changed 4 tires continental very friendly . great price and service , yes I recommend to Kal tire @ Kipling ave excellent service .
Way too long of weights
Great service
Great crew of guys to deal with. A++
Kal Tire was very nice and polite and courteous in get to change my tire. Would recomend them for tire repairs.
Great customer service from back to front!
I have had some really bad experiences with other tire stores in the past, but my experience at kaltire was amazing, the man at the front desk by the name of Dan was so helpful, and professional. They got the job done faster then expected and were so kind. They exceeded all my expectations, and I will definitely be a returning customer! Thank you!
Good service. Happy with my tires
Always a positive experience at Kal Tire - Kipling location I live in the Etobicoke area. I've been to the Kipling location about 5 times since Kal tire opened up for business. I've bought tires - not the cheapest but they are full service - cheapest price is not always the best value for the money.. When I damaged a tire (pot hole) they gave me a great deal on 2 replacement tires - pro rated as my tire was no longer in production so I could not just buy one. They gave me the deal on both. I've had two tires over the years with nails - repaired at no cost - those tires were not purchased through Kal Tire. I will be buying my next set of tires through Kal Tire. This company is the type that treats you well - no nickel and dime. I feel I'm always treated fairly and no pressure tactics. I defiantly want to bring my two Hondas for service. Today I've learned when I was at the Kipling location they also do oil changes. I'll be bring them the business for my wife's Honda Element in the next couple weeks. I wish other companies had Kal Tires customer service excellence - treat people well and they will come back.
Great service and good people.
I really like the staff here. Very knowledgeable and friendly. Tjey always go the extra mile to ensure you're satisfied.
Kal tire was super amazing! They helped me out with a crazy reasonable price and we're really straight forward with me. I now know where to go all the time.
Terrible service. Don't waste your time. Went in to get flat tire fixed an hour before closing, only for them to say in screwed, I tried calling prior but their phone systems advise you to come in person and don't allow you to speak with manager. I manager was absolutely zero help..he wouldn't even refer me to another location or tell me when he could help me.
Great staff and a large facility to expedite turnover.
If you wanna have a bad day go there,
Very kind and accommodating and supportive in helping me find the right (not the most expensive) tires. Excellent Covid procedures as well.
This is my first time going back and actually editing a review, a few months ago we had a little bit of a problem where I brought in my car for servicing and there was a scratch on my car that I did not have before I brought it in. I called head office and they told me that the manager of the actual location would call me back within the day which he did, and he told me that he would work with me in fixing this issue since body work is extremely expensive. My patience can only run so thin and I basically got upset when he told me that a body shop down the street would help me out with a really good price in fixing the situation. He told me I would get a call within the next two days, it is being over five or six months and nothing has happened. Let the words speak for themselves.
Great service.
They helped me out today with my motorhome .I live in dundas and I will take all my tire concerns to them.GREAT PEOPLE.
reliable and great service.
Great customer service, prices on point
Great fast, efficient, knowledgeable staff
Kal Tire is awesome! Got a great price on snow tires this winter. Switched back to summer tires in spring. Hit a nail last month. They fixed it for free, and detailed my tires! Outstanding service! Thanks!!!
After the service I received from Jeff today i will be a Kal Tire customer for life. He was so friendly and had me in and out very quickly. It’s refreshing to have such great service. Thanks Jeff!
Good tires+ prices
Don’t take service from Brooks Kaltire.Irresponsible staff working here.
Great people and customer service. Pricing beat major competition by more than $150. They even put tire shine on my new Michelin summer tires! Fresh popcorn while I waited and watched the Blue Jay game on the widescreen tv! Very clean and they were on time with my appt. And completion of job. Thank you!
The guys at Kal Tire were fantastic to deal with. They fit me in promptly when I called and when I got there they were great to deal with. After the oil change and inspection they explain everything in terms I could understand and made sure I knew what they were talking about. Super great and I will be going back for service!
Ask if could use there fax to get border paperwork and didn't hesitate to help me out right now Good people And thank you
I am not one to write bad reviews, but my visit this past week was beyond disappointing to say the least. My engine light came on and I needed my front breaks checked and potentially changed. When I called I spoke to Navdeep and he scheduled me in for 1:30 the following week on my day off. I figured as he worked there he would be able to best assess how much time would be needed to take a look at my car. I showed up to my appointment half an hour early and left my car and came back at close (5pm) to pick up my car. When I came back I was surprised to find that nothing had been done to my car, engine light was still on, breaks weren’t checked nothing at all was done. I wasted my entire day off to get my car fixed for nothing got done. They must be incredibly understaffed, and would not recommend bringing your car in as they might not even look at it even if you have an appointment, which is completely unacceptable in my eyes.
Kal Tire always goes above and beyond! They have amazing prices! Their staff are friendly, helpful and knowledgeable! The warm greeting from every staff, turns tire troubles into an excellent experience!
Stopped by for a quick question.. service man came out right away.. answered my questions, gave me tread remaining on all 4 tires. Found a nail in tire removed it. A+
Always excellent service. The team there is always eager to help and so accommodating. They open early for pre-work drop offs.
Good friendly service!!
Friendly service and great experience! Had a sidewall flat, which was unfortunately not repairable. They were able to fix me up with a new tire. I called in the morning and was able to get an appointment later that day. Really appreciate the fast fix, and the staff were all friendly and professional, despite the heat! Thank you!
Abysmal customer service.
I was impressed at the quick service I received.
I'm writing my overdue review, and looking at the other ones here, I can't say I'm surprised. We were on vacation in late July/early August from Calgary, and noticed our van was making some strange noises and leaking coolant. It was the long weekend, and was only a couple days from our return drive to Calgary, which wasn't going to happen without it getting fixed. Turned out it was a puncture in our radiator (which we just had replaced 6 months ago in Calgary). I originally took the vehicle to Honda, seeing as my van is a Honda, and they couldn't get me in in time. They recommended Kal Tire, which to be honest, I would have never thought of for anything aside from tires. Glad I did though. These guys bent over backwards to make sure that the part got in in time, and they juggled their schedule to fit the repair in for us as well so we could drive back to Calgary. Not to mention, they discovered it was an install error from our local mechanic that caused the problem. I was in a desperate situation, and they could have just fixed the part and moved on. They went as far as writing up a long report detailing why it was an install error, AND circled the puncture hole with paint and wrapped up the radiator to be taken back to Calgary to show the original mechanic. Happy to say that I was fully reimbursed here after they saw that. I'm actually blown away by the level of service Kal Tire offered. They've gone to the top of my list in the future. We did notice the little extra tuneup you did too, so thanks!
Great service, accommodated my needs of picking up my vehicle after hours, and answered any questions I had with a non-judgemental tone (for someone who knows almost nothing about cars or tires, this is really appreciated). I would 100% recommend this Kal-Tire to anyone looking for new tires or service.
Great service
Honest guys, friendly for the most part, respectful of my time, no BS. Will def go back.
Great service when i needed tires or oil change but today needed a nut n bolt and took care of me right away. Thanks Dan and the tall tech guy
My experience was great. The staff were very friendly, helpful and the work was top notch and done in a very timely matter! Thanks
They are rude, bullish, and the last time I was there, they forgot to finish the job they were doing. Oh, and they do not do mechanical work!
Best customer service ever!
Tire pressure indicator went off on my way to work. This was one of the few shops open early. Guys fixed the puncture in the tire quickly and I was on my way. Professional and friendly staff. Highly recommended!
got a quote on tires , i called another tire shop $135 cheaper!!
Great customer service! We’re informative about all my new tire options and have a great deal. With no knowledge of tires they made things quick and easy. Definitely gained a long term customer from me!
Massive thanks to Jamie! We were on our way to Saskatchewan and got a flat tire last weekend, and he was helpful in getting us back on the road quickly. Great hospitality :) Thanks!
I went to have tires swapped and an full front end service. The assistant manager said he would call if they had any questions/problems. I showed up after hearing nothing for 3hrs expecting my truck to be ready and they just finished. They didn't do any of the work on the front end, and then charged me $225 for changing tires and oil. I pointed at the sign which says tires are $15 to swap and he said that's only some tires not all... in the end I waited 3 hrs and paid $100 for them to change the oil (not the filter). I will never go there again.
Thank so much Kal tire for fixing my flat tire free of charge. You compassion is greatly appreciated.
????????????
Great service, stopped in for a retorque.
The staff was awsome. Very helpful and very nice and went above and beyond any other true shop. Would very recommend going there. Great customer service
Put on donut tire and didn't charge. A little bit of a wait the but I like them
Hey...car repairs are expensive anywhere you go nowadays...they were fast and friendly...
These guys are amazing! Speedy service and a price match guarantee!
Very friendly and helpful staff. Made a quick adjustment on my car for me and told me it's on the house. You don't see that at very many places anymore.
Good customer service
I recently purchased four new tires for my car from Honda, but one of them became punctured by something sharp on the ground. I brought my car into KalTire hoping to get it fixed. The worker there was very nice and the atmosphere was welcoming. They got the tires fixed within 1 hour, and with good servicing attitude. I will be back for sure next time something goes wrong with my car. I definitely recommend!
Very fast and efficient service! I dealt with both the manager and 1 of the team members and they were both very knowledgeable and personable. I let them both know how I had an appointment at a specific time and needed my vehicle as I had no other way to get there, and my vehicle was ready well over an hour beforehand! I was extremely impressed and will definitely be going back, thanks again guys! I appreciate it :)
Bought my new tire at this location a few years ago and I had good experience and no issues.
Excellent customer service! Great tires!
Excellent service.
Great place and service. Lots of options gives to you suiting your budget. Staff is very friendly and knowledgable. I recommend everyone for tire jobs.
Great service
I booked a flat tire repair, went there and I was told that the tire couldn't be fixed cause the thread was low. That it represented a safety hazard for the technician, that it could explode...sure. I understand the ICBC liability policy but dont say it could explode. Then, I asked for a solution, they didnt have stock. Last, I requested some air for at least continue driving, I wasnt rude or anything. They gave my car back with no air pressure anyway. So basically I just wasted my time. I went to fountain tire, problem solved.
Took my daughters car in to get summer tires put back on.... left with broken lug stud and wheels not in alignment and pulling to the right of the road. $90 for the car to be worse than when it went in. thxs ????
Awesome. Very professional. Tires were in when they said. And they were quick.
Prompt, courteous, service, thank you. Rod Sjoberg
Personally I was satisfied with the service and professionalism and Hassan the front Desk technician was professional and guide me well that make the difference at Kal Tires Kippling ... Thxs
Very polite and helpful in a professional way with a touch of humor.
Good service here
friendly on the phone. Some counter staff are friendly others are not. I had them install brand new Michelin tires on factory Acura wheels and they were leaking around the valve when I went to pick my car up . They didn't notice the tire was flat I had to mention it looked flat. Pretty sure they broke a cover off my running board but I couldn't prove it so I just asked if they might have taken it off and without asking the mechanic they denied touching it. Not impressed at all and will not be going back
Went in for a tire repair. Had it done in an hour. All the staff were friendly and helpful. All around good experience.
Best deals on tires
The management and staff are always friendly, and knowledgeable. I have bought the last three sets of tires there, and have our vehicles maintained there as well.
Great service and helpfull with extras when they can.
Given the run around when trying to get a product brought in. Was told I would be called when the product arrived. After two weeks of hearing nothing, I called in to be told they have "no way of knowing when products will come in". Called today to check again and the product has been sitting in store waiting for me to pick up...with no phone call? Plus the person I spoke to on the phone was incredibly condescending and rude. Will not be doing business with this company
Dec 4 2015 My husband noticed that his tire on his truck was going low quickly... being close to your tire shop and Kal-Tire has such a GOOD reputation... he stopped there to have the tire looked at. Talk about rude customer service... the guy took one look at his tire and said... "Nope, your gonna have to leave it with me for a couple of hours or make an appointment... the earliest is next Wednesday!!! It was a simple fix as there was a small nail in the tire! I always thought that Kal-Tire was a good tire shop with quality service.. If I had a flat tire in front of your shop...I would call a tow truck rather than deal with your rude service guys!!! WOW!!!
We were camping near Woss and had one of our trailer tires go flat. We took the tire to Campbell River to another repair shop we were told “maybe they could get to it today.” Well we couldn’t wait all day with the chance that it might not get fixed, so we came to Kal Tire and they helped us right away. Excellent and prompt customer service and even fresh picked apples while we waited. Definitely 5 stars! Thanks again!!!
Fantastic service! I came in to the shop with a flat tire and the guys replaced it for me that evening. They called 1.5hrs after closing (they warned me they'd be staying late) to give me an update and allowed me to pay over the phone and pick up my car after hours. Lovely service with receipts, detailed review and further instructions left on my passenger seat with a flower and nice card thanking me choosing them. Will definitely be back when needed!
Had a slow leak repaired on short notice and the folks were super speedy in helping me out.
Winter tire storage! Friendly, helpful staff.
Staff at the Kipling location are knowledgeable about products/services and they do it with and great sense of humour while being friendly:)
Ran over something on the highway, called Brayden and he gave good advice with three different options and gave me his honest opinion. Got me in and out as quick as they could, top notch service! Thank you!
Kal tire has a friendly staff,but you have to wait for your turn my friend.
Do not trust reservations. They know how to take reservations but fail miserably at keeping them. On consecutive days I had terrible problems. It took 4 hours to change the tires on my wife's car. They promised me that it would not happen the next day. It took 3.5 hours. Car was dropped off early and not brought into the shop for over 2 hours. On top of that, they left the window open and parked the car in the rain for over an hour awaiting alignment. Think twice about using this company.
Good deals on tires
Received great service. Thank you
Good and moderate
My wife took her SUV to change her summer tires to winters. When she picked up her car, she noticed low pressure but didn’t think anything of it. Not a car person. She drove to pick up the kids and used it for taking the kids to their sports on the using the highway. When she got home, I checked the tire pressure and the front passenger tire was at 10 PSI. I took it back to Kal Tire the next morning and explained the problem and said it was dangerous to drive on the low pressure which the techs should have checked before my wife took the car back. The grumpy old front desk guy named Harold said it was fine driving on 10 PSI and stuff happens. Not a good explanation and no apology. The tech came and took a look and found a bad stem that was leaking and promptly changed it. They got an extra star for the techs service but Harold needs to go. He gave my wife poor service and me even worse service and attitude. He shouldn’t be dealing with customers.
Best Kal Tire in Toronto. Tom is really great -- always knows my Miata well and knows cars inside and out. Also reassuring about this place is my car comes back in pristine shape, no scratches, no problems. They're also less busy than other kaltires, so wait times are short.
I bought winter tires and booked a service to swap them over about 2 weeks in advance. When I showed up for my 130 appointment I was told they were “a bit behind schedule”. When I asked how long the gentleman said 3hrs… 3hrs?!?! He then said that the cause of the delay was that some employees called in sick. I can understand that stuff happens and certain things are out of their control, but at the very least management should be contacting people with appointments ahead of time to let them know of the delay. I don’t live anywhere close to Boundary Road and couldn’t think of anything worse than sitting there for the entire afternoon. Very poor customer service… I bought the tires I ordered, took them to Mobil 1 in Port Moody who changed over the tires immediately. Thanks Mobil 1!
Knowable staff fast service no coffee made that day i was there with a friend.
Came to Kal Tire on Boundary based on Google reviews. Boy did they live up to the great reviews. The staff was friendly and helpful. No appointment was needed. They fixed my tire quickly. The waiting area was clean and the coffee was good. Really really outstanding service. Would definitely go back, and recommend to anybody thinking about going there. Thanks again!
Closed due to covid-19.
I went to this location with my friend. She had an appointment and after we drop the car 30min before the appointment we left. According to the manager NAVDEEP the car should be ready by the end of the day. They should had check the reason why my engine light was on and brake inspection. When we came back to pickup the car by the end of the day we had the terrible surprise that nobody had even touched the car. Absolutely nothing has been done. They said that they ran out of time, they were too busy or whatever. But the true is, is not guarantee they will service your car. Appears that they don't have enough people to make the appointments on time (so why make appointments if not able to take it?) and this NAVDEEP seems not care about it. They had 3.5 hours to do the job and nothing was done. Definitely I don't recommend this location. Is not guarantee that they will service your car. I've lost my day off for nothing. By the end of the day my car was exactly the same. Waste of my time. Mis-managing and disappointing
Always a good place for tire related needs. The first place I call.
Always good servicev
Great service and very fast. Got my truck in right away and was fixed in the time promised and for less than quoted. Would recommend to anyone
I recieved excellent service at the Douglas location of kal tire. I came in 45 minutes before closing on a long weekend with a flat tire. I received great service and the staff did a great job accommodating me and had me on my way within half an hour.
Great service and tires. Will be shopping there in the future.
Went in to have the tires rotated on my 2016 Tacoma. As usual the service was excellent and the staff very helpful and was very pleased with information they provided about lift kits. Great place to get service done and don't hesitate recommending Kal Tire to people I know.
Was at kaltire in Dawson Creek get my drive retorque .i ask if they have proper tire to replace my tire the worker said yes we do i stop on my way back from up north that was yesterday the 9 August i wait there for about 4.5 hours for the guy to get to my truck and take off the tires i want to replace.after other hour or so the guy inside toll me iam sorry but we are very busy today.look like it a miss understood but we dont have any tire available for your truck.can ask for better service only stop there if you dont have choice will not stop there ever again if you guys like to waste your time go try it for your self...pettyful way to run business ..only give them one star without that can not comment...
I've been here a few times and always had great service
Amazing service, never had a problem here. Great staff.
I have called 5 times threw out the day to order winter tires and no one has answered the phone. I dont know if they are low on staff or what but this is not the first time i have called in the last few days and same thing. Winter is here, you are a tire shop!!
Just had 4 new trailer tires put on excellent service and price.
Absolutely outstanding, and genuine customer service!! The low pressure signal had flashed up on my vehicle for the past week. I put air in all 4 but noticed the rear passenger wasn't retaining it. I drove up yesterday at around 4:30pm they took my truck straight in. I had a bead leak on the rear passenger side and they not only repaired that but they put sealant on all 4 to prevent me from having to come back ALL with NO charge just over an hour, whereas most dealers you'd be leaving it overnight & would leave a hole in your wallet. All you have to do is buy their hard wearing, excellent quality tires and any repair job that occurs along the way, the technicians perform generally for free! 12 years I've been coming here and the guys at this location never ever fail to disappoint!! Always very accommodating, professional and not condescending towards women which is so refreshing. Thanks again for taking care of me and my vehicle I'll always recommend Kal Tire to anyone and be a returning customer! : ) Keep up the great work! Ruth
Best tire experience ever in my 58 years. Polite, friendly, efficient and great product at a good price. Even a follow up call to confirm. Highly recommend. Thank you KAL Tire good to see a company who still values great customer service.
My wife went into this Kal Tire location with my 7 week old son this afternoon and I must say I am very impressed with these guys. She had a nail in her tire that was causing her tire to go flat. They sped up service for my wife due to the fact that she had our son there and to top it off, they didnt even charge for the flat. Its service like this that will make me go there for my next tire purchase. I will most definitely be telling everyone I know about this. Thanks Kal Tire Burnaby.
Great service, friendly, professional staff
Let's put this way.....very poor service....after sale. On hold for 20 minutes on the phone.... feeling like I was phoning Air Canada...no joke ????. Flat tire....six months old ....brand new set......of tres.... you would think they would garantie ....but NO Our family won't be going back in the future.....for our vehicles and that's GARANTIE !
Worst place ever. Wish i could rate less than 1 star. Made an appointment to get my winter tires on and they assured me that even though my car was lowered they could get it up on the jack but then after driving 30 minutes, waiting over 2 weeks for the appointment and hauling my tires into my car they just turned me away and didn’t offer any help or apology even though i had an appointment and waited so long for it. Such a waste of my time and such rude staff the lady on the phone was yelling at me and kept cutting me off. Will never come back.
Laverne and the guys always take great care of my wife and I. Thanks.
Popped into this Kal Tire last week (4 pm on Saturday of the August long weekend) with my Audi Q5 after the wheel bearing went during my trip from Calgary to Kimberley. I have to say Nick and the crew at this location went above and beyond! I was treated so well, and ensured my suv was fixable, and that I wouldn’t be stranded on the highway! Thank you for your help, professionalism and for being so nice and reassuring! I truly appreciated it. Thank you, Brooke and Numa the Golden Retriever.
Fixed my tire quickly and at no charge
good popcorn and coffee
It was a professional service, replaced 2 tires for my Chevy express truck, the admin was polite helpful and he walk you through options and service, thank you.
The people at the store did the work quickly and competently. They explained everything, and even gave me diagrams so I understood exactly what they were talking about. The price I had been quoted was the price I was charged.
New tires ordered and installation booked 7 days ahead. Get a call 4 days ahead your tires are in please come in tomorrow-great get them sooner, work outside of town so told Kal Tire Tech that I'll arrange a ride, drop keys off in key slot and pick up at 4:30pm he agrees. Go to pick up truck and no tires on it, they were real busy and its first come first serve. So my scheduled appointment gets bumped all day. Now I have no tires, no appointment and thinking about what other shop to bring my truck to! Highly disorganized place. If you can't put tires on then don't waste my time!!
I went to this location to install my snow tires and do alignment. I waited on the spot for my car to get ready, when I got the car I saw that 3 of the 4 wheels were scratched. I called the manager and he said he would fix the scratches. I got the car to go home and I noticed that the steering wheel was off center. I came back to make a new alignment and the guys broke my wheel lock. I could not get of the wheels to repair the scratches, so I did not wait another week to get the schedule, I went to my dealership to remove the wheel nuts from the broken wheels. kal tire bought a new set of locks and paid all expenses. but I had to spend a lot of time to solve all this disorder. in total I had to get back in the kal tire more than 6 times.
Kal Tire is a fantastic company! I had a quality complaint about a set of tires they had installed years ago on my Camry and they immediately took care of the issue. I could not have asked for more. Adam from customer service, Andy the Regional Manager, Rick the Waterloo Store Manager and the technicians doing the installation they all were great. I will not look elsewhere for tires next time I need replacements.
Very accommodating
Was calling shops in the area to fix one of my tires. The service advisor on the phone was friendly, patient and informative even though it was a snow storm and everyone and their uncle wanted to buy snow tires NOW! Was very pleased with the service and turn around time. Very satisfied first time customer.
Awesome place I been going there for years
Broke Tpms sensors and tried to charge for replacement
Good communication. .
Great service
The best!
Fixed my flat tire for free despite not purchasing my tires from here. Great staff. Friendly service. Recommend buying tires from here in the future.
Efficient, friendly staff always....But a BIG shout out to the Nokian Tires that totally enabled me to get home from a very important appointment during the big snow storm Feb. 27/19. I drove (slowly) past larger, more expensive cars who were stuck going up hills. I know that my tires saved me!!!
Courtesy rides and no charge patch!
Great service. They were $100 cheaper than costco for the same winter tires.
I had a slow tire leak, these guys were able to fix it for me quickly and professionally. I was pleased with the customer service that they provided. I don't know much about tires but I over heard them helping other people find good quite tires for highway driving. I recommend this tire shop.
Great place,they did me a solid!
Dave is very friendly & helpful! I appreciate the time he took out of his day to help!
Great people and customer service.
Outstanding shop. Thanks to Phil and all staff for superior customer service.
The first time I visited this location, I was not entirely happy with the experience and I brought this up with corporate customer service. I received a prompt reply the next day and a callback from the manager, to my surprise, and from that onward, I have been well taken care of. The manager went above and beyond to provide exceptional service to me. I was given great advices and ended up buying a set of tires suitable to my budget and needs. When I went to pick up my car, I even see a flower and a card on the passenger seat. This is unheard of in this competitive marketplace, and Kaltire has just earned a lifelong promoter. I have no issue recommending Kaltire to everyone I know.
Excellent service!
Sold me summer tires in the dead of winter idk how dense the guys you got here are but you guys need to work on your employees
Staff were very friendly! Matt and Usman were especially helpful. Dropped in for an oil change and it was done very quickly. My questions about my car were answered. I highly recommend the store.
Very friendly and helpful staff. They were able to get me an appointment quickly when I had a damaged tire.
It the good old days, we could call around to compare quotes. Now you've lost my business because I can't speak to someone on the phone about a spring tire change.
Great service, Eric my tech was awesome!! I will be back!!
Drove over a screw and was in need of a plug. Kal tire being not to far I decided to pop in an see if they could give me a quick fix while on my lunch. When I first got there they were backed up and told me they needed at least an hour before they could look at my tire and to be honest it immediately made me think I was at just another mechanic type shop, where they make you feel lucky to be getting work done there. But the man helping me suggested I could book after work and they would get to my car right away. I got there at my appointment time, they did the work thoroughly and quickly and had be back on the road in no time. Absolute best customer service I have ever received from a mechanic, including dealers service, I would highly recommend them for any work needed.
Awesome work. Real pros. Will return
First time purchasing tires from these people. I loved the customer service so friendly. Will recommend for people to go.
Amazing Service. Hassle-free booking and very accurate in service time. Stephanie was my sales consultant and handled both a tire sale/change and a vehicle repair for me. She was amazing! Highly recommend.
Knowledgeable staff
I dropped off my vehicle at 7:30 in the morning hoping it would be ready by lunch time. By 8:50 Travis texted me it was ready. Great service as usual Kal Tire !!
I had a flat tire that needed a repair. Since I only come to Campbell River about once a month to get groceries etc, was time sensitive so I could catch a certain ferry. I didn't have an appointment but I called ahead & they took my tire no problem. Very fast, efficient, friendly & they didn't charge me the repair. I went with these guys because of the reviews & I can see why their amazing.
Had a flat in one of the new tires I purchased 2 weeks ago. They got me in, found and fixed the problem and had on my way in half an hour. No charge
Pros: Fellow at the front counter was friendly. Cons: Was not acknowledged for several minutes after entering the shop. I could overhear the shop staff discussing personal stories with the counter staff. They had a look at my vehicle and determined it needed a whole new axel. Was charged for diagnostic time which is fine. Quote to fix was 3500 - 4000. Took the vehicle to the dealership after suspecting they had misdiagnosed. They correctly diagnosed the issue however it was a $100 part and 2 hours of shop time to make the repair. A new drive axel was not needed. Bill from dealership $400. I have no doubt that these guys know tires well but I am now reluctant to trust them on other issues. I hope this was just a simple one time mistake
Once again these guys prove that their service is second to none. It's nice knowing you can go somewhere that believes in customer service, and leave knowing they have your best interest in mind. Thanks again...
The best customer service by far
Fast friendly service, got me a good deal in the top of the line winter tires from nokian. I was able to setup and appointment and had no delay in installing the tires.
Had a Tire go Flat .Took it to Kal Tire on Eagle st Cambridge .Was a bent valve Stem .They Fixed me up at no charge .Lady at the Front Desk was Amazing . Txs Kal Tire
I purchased a used vehicle and based on the previous owners verbal account of events backed by documented service history I believe the following to be accurate. The previous owner had the vehicles brakes serviced here in Aug 2013 which included resurfacing of the front rotors. This required removal and reinstallation of the hub and wheel bearings. I purchased the vehicle approximately in 2016 (5000km after work completed) and have driven roughly an additional 17,000km. Last week I needed to remove the hubs and bearings. I was shocked to discover the driver side bearing lock nut to be only finger tight. The locknut should be wheel nut tight (100-120ft-lbs). I thought this was odd but hey people make mistakes. The grease was still nice and fresh (red) and overall looked like it had just been repacked yesterday, so I considered myself lucky the bearing retaining nuts hadn’t backed off. When I got to the passenger side I discovered the bearing locknut and ring were completely destroyed with broken pieces laying inside the hub. The spindle threads were also stripped (spindle ruined) where the locknut would have rested. The bearing preload nut was torqued to around 100 ft-lbs far above specification, the grease in the hub was black and smelled burnt. I can’t imagine a scenario where the individual performing the work could be unaware of the damage that occurred during reassembly. Which suggests that a choice was made to leave the pieces of the locknut and ring in the hub, perhaps in hopes that when the bearings failed the carnage would be interpreted as some kind of impossible failure. Amazingly the bearings didn’t fail. I can forgive the damage however I find it deeply concerning that the damage, however caused, was not repaired before the vehicle was returned to the customer.
On our trip to Edmonton our high school's bus window wiper fell off just before Brooks. The Kal Tire team put that bad boy back on and had us back on the road in no time. These guys were super welcoming; they made fresh popcorn, offered filtered water, and opened the bathrooms up to our students. Thanks KT dudes!
I’ve been taking my car to Kal Tire for tires and seasonal tire swaps for years. They are always pleasant to deal with. Being a female, I’ve been taken advantage of at other tire shops in town. I have not experienced this at Kal. I like that they offer appointments as well as the opportunity to change your appointment on-line. I recommend them.
Great service; All the staff were really friendly and helpful. Took a look at my car and fixed a small problem for me, plus they text and call when they’re done!
Finally a business that treats their customers like royalty. Will not take my car any place else but the Kal Tire on Kipling. Excellent.
i went today for tire change on my rims. very very friendly. they dropped me off and picked me up at my place !! super great people. i will only come here
Great tires you can just never get your car in there anymore unless you book a couple years in advance
good prompt quality service
The staff was great. They did whatever it takes to make me happy. I trust them with my baby implicitly. Justin, the manager, does a great job.
Not very helpful, or skilled. They make appointments that they can't keep. It's like waiting at a doctor's office.
Reasonable Prices, good service.
Awsme service
Waived my tire-swap fee after a misunderstanding, excellent customer service!
Excellent, friendly, and helpful service. Very satisfied!
Excellent. Great customer service. Service is fast and quality work!
Excellent service friendly staff my preferred place for anything to do with tires brakes Etc
An Incredibly rude and unsafe place. They are not complying with public health guidelines, and dismissed my partner’s concerns when she asked someone to speak to her outside because they were not wearing masks inside. Will never go here again.
I like dealing with professionals and that's what you get at Kal-Tire
I unfortunately am motivated enough by my poor experience today at this Kal Tire to write this review. My dad went here a few days ago to get new winter tires/wheels mounted and balanced and swapped with the summers. I am not going to dispute my dad had received good service and Kal Tire explained to my dad it would be the same cost as swapping 8 tires/4 wheels because they typically will mount/balance/calibrate your swapped tires with your existing wheels anyways, the only difference with new tires and new wheels is that they don't have to remove your existing tires from the existing wheels, saving a step in the process. My dad was charged $152, or the same cost as a 4wheel/8tire swap. I own the EXACT same car and am installing the EXACT same new tires/wheels/tpms at the same Kal tire two days later, so I book for the 4 wheel/8 tire swap. The man at the counter tells me this is an entirely different service since they are having to mount and balance new tires on new wheels, then doing a 8 tire/4 wheel swap. He quoted me $300 to do this winter tire change. Confused, and perhaps I didn't quite understand why there was so much extra charge, I politely asked why. He broke it down to two reasons after a brief exchange: - They have to take extra care handling our new tires and wheels (so if they weren't new, are they implying they won't take care of them? BS reason) - It costs an extra $40 per tire to install/calibrate the TPMS Even more confused, I asked why it would cost $40 to install/calibrate the sensor into the wheel, I've actually done it myself before and it takes 2 minutes per wheel to install and calibrate. Its literally sticking the TPMS through a hole in the wheel and then tightening a nut/bolt. Calibration should be done after a tire swap anyways and should be included in the package. He replied to me while looking directly in my eyes: "Then why don't you do it yourself?!". He literally politely just told me to go "F*** myself" after I asked about why it costs $40 to do something that takes 2 minutes of labor. He couldn't explain why and got defensive. I felt like he was actively trying to rip me off and when I called him out on it, he told me off. This was in front of other customers lining up behind me. I decided not to make a scene with my wife and we just left. All I wanted to do was change my tires, with the exact same charge and excellent service my dad received. It seems like this service is inconsistent with whoever you're dealing with at the front counter. I ended up calling up a different shop to get my tires installed and swapped for $120.
Very professional organization. They do good work at a competitive price.
Thank you guys so much, I'll definitely be back when I need tires. Excellent service and what a buncha cuties working there...don't believe me? Go see for yourself ????
Great Service !!!
The staff are very friendly and knowledgeable. I highly recommend Kal Tire.
I am very happy with their service and Nordman tires.
I was having issues dealing with legacy dodge regarding a warranty issue that was never resolved. I brought my vehicle here for a second opinion and the mechanic has been beyond helpful. I would happily pay out of pocket for the service here over getting warranty work from Legacy any day.
Great service
Got a flat tire on way into town. Had to get a tow so I dropped it off at kal tire. Fixed the flat the following day and upon pickup they did it for FREE! Awesome! Thanks guys
Good Service
I have used Kaltire previously and did not think too much about the service. This time I had worked with a staff member called Gabriel. He was phenomenal to say the least. From trying to get me the exact tires I wanted to the after service he gave me was just nothing short of amazing. 5 stars for the customer service at this store. I am a customer for LIFE!
Great friendly service. Was surprised when my flat tire fix didn't cost anything! Will be back for winters!
I have been giving these guys business for about 10 years. The level of customer services is unparalleled. Always helpful, always informed and up to date, always go out of their way to keep your business. Thank you
They went above and beyond. Seems strange to say about a tire shop. I dealt with James who was friendly, knowledgeable and sympathetic. I will defiantly be going back. I can’t even believe I’m giving a tire shop a glowing review, but it’s surprisingly great service in an era I thought that was dead.
Fast service
Great service! Great staff! They are honest and fair! Always would recommend them!
Good place to go if you need tires
Great friendly service. On time. Everything went like clockwork. I like getting a text message when I can pick up my car.
My Husband, Son and Myself were on our way to our Son's Hockey game, coming from just south of Calgary, heading to Medicine Hat a couple Saturday's ago, we made it about 10 minutes just out of Brooks and got a flat tire, Super stressful situation to be in just off the Trans Canada's Highway, with a time limit to make it to our destination, first we googled tire repair shops, to our surprise there was only two places open? In a place the size of Brooks, just off a major highway? On a Saturday ?? Anyways our choices were Canadian Tire and Kal Tire. We tried Canadian Tire, and they would not even consider trying to help us, even knowing how far we were from home, however to our luck, Kal Tire was open, ready and happy to help us, they were Super busy, they had a waiting room full of customers, non the less our they made or experience absolutely amazing, Laverne was the gentleman that we had dealt with, up front, I must say he went above and beyond for us, he was funny, friendly and I felt like our well being and was safety was his top priority, Myself being employed in a customer service management role in the automotive industry, I was absolutely thrilled with the service we received, and everything Laverne did for us to get us back on the road in a timely manner and safely! I can't say enough about the quality of service we received! I'm SUPER grateful, Canadian Tire didn't have the time for us, had they made an effort to get us in, I'am sure we would'nt of ever had as great of an experience as we did with Laverne at Kal Tire! With all that being said Thank you Laverne, for your hospitality! Keep up the great work! ⭐️⭐️⭐️⭐️⭐️ Super appreciated!
I was working on their new expansion, soon they will have an even better facility.
Was quoted $560 for a used set of tires from a used tire store.... Kal Tire ordered me 4 tires NEW for $630 approx... How awesome is that spent a few extra bucks but for the 145000 tire warranty... Worth the extra money. Kal Tire did not try to sell anything they listened to my needs and gave me different price options.... Going to get the first set of tires on my vehicle.... Luv Kal Tire friendly and professional...
This place doesn't even answer the phone. Their phone system is Dope! It said 2 minute wait time, waited more than 40 mins and no team member answered the phone. LOL!
Does anyone ever answer the phones there? I've been trying to call for a week to get the update on my tires that were ordered. Never get anyone to answer. Super frustrating .
Cory was my service rep and was awesome very courteous, knowledgeable, fast and friendly . Great service will always return to this location it’s an hour and half from where I live but so worth the drive .
I took my car there and left it to get a flat tire fixed that they told me later, couldn't fix. Oh well but in doing so got my Oakley sunglasses jacked from the console. Don't go there!
Great job once again.
Unbelievable service!!! Had a object go through my tire yesterday in a snow storm, by luck I found this place, and happy that I did. Adrian did everything he could to help me get on the road. Put on my spare, when I asked how much, he said no charge!!! I came back today and had them replaced the damage tire. I will travel the 20 kilometres to buy my winter tires and rims from them. The staff and management here is unbelievable!!! The experience was fantastic, extremely honest!!
The kal tire representative when he was unable to take my car in right away he provided a time for me to bring my car back at. Upon my return they took my car in right away and repaired the tire within 15-20 mins. The staff were courteous and professional and it was a pleasure to deal with this Kal Tire.
Professional, friendly service. Efficient, knowledgeable and great selection on wheels and tires!
Attempted 2 times to get tire with slow leak fixed, they were booked up I kept over inflating my tire till I wore the center of tread , I got them to install new tires now the new one is having a slow leak. Called to get it fixed got there message to use website. I give up. l am happy to pay someone to fix what they could do for free. Both times it was a faulty valve stem.
Great service from both Assistant Manager (Adrian) and Store Manager. Very happy to have found this place. Fair prices and helpful, well informed staff. I'll be bringing all 3 family cars here from now on. Thanks guys!
I've had nothing but great experiences with these guys, they have always been more than fair to deal with and they often go above and beyond what I expect. I'd highly recommend them, their customer service is second to none!
clean , covid practices followed
Amazing staff and service! I was in a bind with a nail in my tire after work and I had to head back to Edmonton that evening. I got to the store 10 mins before close and they took my truck in right away and stayed late to repair the tire. They where life savers! I couldn't be happier, thank you Fort Mac Kal Tire
Went in there for a nail in the tire and they were able to fix the tire!
The group at Kal tire are amazing!! Their customer service can not be beat, their work is awesome... I will not go anywhere else for my vehicle needs. I'm beyond happy with the service i received here!
OVER PRICED , OTHER SHOP PRICE $110 LESS SAME BRAND!!!
I havent used any other tire place, and I have no reason to switch. Outstanding customer service!
Very good service here in Dauphin Mb. Can't say the same for one store in Winnipeg Mb.the one on McPhillips.
Great service
I went to KalTire on Boundary Road in Burnaby. I was given an opinion that I needed a part replaced on my car. I went for another opinion somewhere else and was told the part was fine. I think this store tries to upsell unnecessarily. Update: july 30, 2020. My truck is working well and the part that I was told by Kal Tire needed replacing is perfect and did not need replacing. I saved myself $2,200 by not getting the unnecessary work done.
Kal Tire on Kipling Ave team has an exceptional team, from the manger to Giselle the sales and service rep, to the guys in the shop all very service and customer oriented. I feel comfortable trusting them to service my vehicles.
Great experience, I came in because of a nail in my new winter tire, I was able to get it repaired and back within the hour. Friendly service and tehy saved my day! Thank you
Brendan did an excellent job with the tires out and got me swiftly on my way.
Very friendly & very helpful, they repaired our tire and had us back on the road very quickly!!!
Amazing staff and service! I was in a bind with a nail in my tire after work and I had to head back to Edmonton that evening.
Had my last 2 tire changeovers done here. Staff is super friendly, quick and efficient. In and out in no time.
Clean shop. Fast service. Drove in with a slow leak in my rear snow tire. These guys fit me in on a busy Saturday morning and really took care of me. True gentleman who patched me up and sent me on my way quickly. Highly recommend this shop.
I had a very bad experience with kal tire eagle st, i had new tires swapped onto rims with pressure sensors put it, which stopped working 2 hrs after being put in, which they eventually fixed the next say, then i had a hub cap fall off the very next day while i was driving because they tightened a screw too hard and cracked the hub cap and claimed it was "because of wear" eventhough i put those rims and caps on a couple days before myself. Then i waited 1.5 months for a new hub cap to call them and have them tell me "they dont deal with that company theres nothing they can do" and i had to take the cap back with no replacement and will have to pay for it myself. I also checked the tire pressures( with a hand pressure gauge) and they were at well below where they should have been-35 when its supposed to be 55. I will pay the extra money next time to go somewhere else and have the proper job done.
Very nice and polite staff. Will definitely come back
Just a heads up to everyone, make sure you to ask if you have to pay for whatever they suggest they do to your car. I booked an appointment just for a winter tire change, expecting to pay the same as what was quoted online plus taxes, and ended up paying an additional cost for a wheel alignment which I thought was already covered by the aforementioned transaction. Kudos to the guy for that sneaky upselling though. Hope that $125 served you well.
Great products and fast service.
Good and fast service! Nice people! Thank you!
Close to home. Friendly. Professional. Took a bit longer than I expected. Pricey too. Recommended to me. Next time, I'll just stick with my mechanic.
Good experience, first time using this location for seasonal tire swap. Good communication before, during, and once work completed. Seating is spaced out well, they spayed/cleaned seating, and wiped down my keys before returning.
Hey, To the staff and management at Kaltire, thanks for making this time of year super studded. For anyone who is going to be buying tires this year or next year, I recommend Kaltire. Cheers and thanks again.
The best Kal Tire I've been to! I've been be others and this one offers the best and fastest service. They are very kind & informative. I've dealt with Mr. Dawson a few times and each time has been great (fast and efficient). Believe it or not, I've been there about 4/5 times in the last year due to pot holes in the city, and each time they've taken care of ordering the tires and keeping me updated on the process. It's always a breeze, in & out! The warranty they also offer on the tires are amazing, saved me TONS of money, especially since we all know how bad the pot holes are in Toronto! Don't make the mistake of going anywhere else, the warranty they offer is a good enough reason alone to go here! The great service is a great bonus as well! Thanks for everything!
Quick service without booking before.
Very good service. The work was done in a timely fashion at a good price.
The service is bad. we go there for wheel replacement. They just put the old tire in my trunk but still charge me the disposal fee. Bad service! Besides they charged us freight fee for the tire but without informing us in advance. Don’t go to this store! We told them we would wait in the store for the tire replacement, but they have never inform us when they finished the work, bad service
I was passing through town when my battery died. Despite being in the middle of their lunches on a busy Friday, they fit me in and quickly had me on my way. Thanks!
My guess is lazy or over booked and just wanted one less job? I made an appointment to repair a slow leak tire and they never asked if they were run flat tires until I showed up. They said they won't repair any runflat tire because manufacters request them not to. I called various other Kaltires to find out this is true for some brands but not all... At the other locations they said they are able to repair Bridgestone tires like mine. What a waste of time. Now I have to wait for an appointment at another shop.
Great service and friendly staff
A small nail on a run flat and they said they can't plug it and tried to sell me 2 new tires. What a joke. Went to another garage and got it done for $15.
I picked a leak on my back tire on the way back from Fort St John and stopped at the Kal Tire in Dawson Creek to have it looked at. The service was awesome. They squeezed me in at 5:30 and repaired the tire. There was no charge also. The best and only tire shop for me. Well done guys.....
Just came here to say thanks again. Arrived at KalTire about 4 minutes to closing on Sat. Man (didn't get name) agreed to patch my removed tire and then (what I wasn't expecting) put the patched tire back on and installed the spare back under my truck, staying after closing. He didn't know this but if I hadn't got that tire patched I would have had to make another (expensive) ferry trip from Cortes Island and in the meantime would have been carrying heavy loads with that old (kind of sketchy) spare on my truck. Thanks to everyone else who helped out there as well.
So after listening to everyone's complaints I guess Kaltire stepped up the service. The customer service rep have been picking up phone. Not only that they are doing a follow up which a company like Kaltire should do always. Happy now :))
Phoned to have my run flat winter tire replaced as it had a slow leak. Was told that they wouldn't replace the tire without first confirming tread depth on 3 other tires. They wanted me to come by to have all tires assessed before ordering replacement tire(s). When questioned, customer service rep transferred me to the manager who promptly hung up on me. The account rep, Ryan, was very good but the service manager was obviously less than helpful. Purchased tire from Factory Tire instead.
willing to answer your questions, knowledgeable staff and great service
U can get a descent tires here...
Great service...they fixed my tire for free. With service like that I will now be going to them for other needs when ithe comes to my car :)
Good place great service
Awsome service
Economical n Great Service!
If I could rate lower I would. Not interested in my tires. Can't/wouldn't get em in. No problem buddy. Bye. Not a place unless you've got more than 6 gears.
Easy online booking and straight forward process for seasonal tire change over.
Fast service, knowledgable and friendly staff. What more can I say. All 4 tires replaced in 50 minutes.
Great service and staff, but they only have one mechanic in on weekends. I'll continue to bring my car in, just not on weekends.
Fast service
EDIT: I was contacted by a manager from this location, and they seem to be wanting to make sure this doesn't happen to anyone else. Good follow up I went in yesterday to fill air in my tire, a service they offer for free as per their website. I was informed that I had ONE nail in my tire, and they need to fix it. I told the initial technician that I have an appointment to change my tires this Saturday, and am hoping to not spend too much on this. He suggested I put in a spare. He said it most likely wouldn't cost anything. I went inside, and repeated the conversation to the lady at the reception. She said since I hadn't bought my tires at Kal Tire, it would be a $10 charge to put on the spare, and we might as well fix the tire since they're mounting it anyways. I asked the cost, and she said shouldn't be more than $30, as as it depends on the size of the patch. I made it clear, again, that I am not looking to spend much, and if it is going to be $30, then fine. Once my tire was fixed, she informed me they found three punctures, not one. They fixed it, and my final charge was $45.21. I was not informed of this charge, or the extra work that would have been done on my car. I paid it, because in the end the work and service was done, but had I been informed I WOULD NOT have gone along with the service. I was extorted into getting more service than I can afford or was willing to pay for. TERRIBLE CUSTOMER PRACTICE.
Booked an appointment for an alignment ahead of time, called beforehand to confirm and showed up early. Came back after an hour to find out that not only had they not started, they probably wouldn’t even have time later on in the day (no phone call and this is at 2pm), but would be more than happy to re-book me. Are you kidding me? Would not recommend this place for service unless you have too much time on your hands and need someone to waste it for you. Absolutely useless.
I went in the store yesterday and can say nothing but good things about the service. The guys at the front were helpful and I got my car back in a resonable time. Everything seems to have gone well and they even shined my tires and cleaned my windshield. I think they have a different group of guys working here these days because i didn't recognize any of them....
Great staff and service
3 employees at the counter, 1 customer being attended to, 2 people waiting in line including myself, ended up waiting for 10 minutes being helped. I understand that they have to be on the phone at times, and I can also understand that it's 4pm and almost the end of the day, but I have never experienced waiting this long at a couple of Kal Tire locations I have done my business with. Perhaps it's just an unfortunate timing. The least the person that attended to me do is acknowledge the wait and perhaps apologize for the wait as a good gesture, which he failed to do. Am I expecting too much? For me, a good and prompt reception, and the acknowledgement that you're there as a customer, go a long way. For your reference, I was at your location on October 14, 2020 from 3:45pm, for a 4pm appointment for tire rotation and balancing. Oh, 30 minutes have already elapsed since my scheduled time and there is still no sight of my car being brought in. Really disappointing.
Amazing guest service. The staff definitely went above and beyond to find a solution to help us out as we had two flats and the tires that fits on our westfalia are really rare. Thank you to Dustin and his team that took care of us.
James was the man!!!! He helped a lot and explain as the level of professinal!!!!!!! I totally recommend to go there getting service!
I went to get my tires changed they did not inform me I needed to find a ride home that they dont provide this service now. They should be letting customers know of this and not waste their time cause I had to cancel cause had no ride.
Staff are always friendly and always get the job done so definetly recommend in that sense!. I'm always here repairing tires, getting a new set, oil changes ect...even bought a set of tires a couple weeks ago from them. However sometimes I have my children with me and have to wait in the lobby for a procedure to be finished... Trouble is there is NO baby change table in the bathroom so I had to change my daughter's diaper in the waiting area on a rug on the ground in front of other patrons. It was either that or the dirty bathroom floor, NOT NICE. Kal Tire please cater to Mom's/babies customers.
I normally do not write reviews, but when you see such great service and customer care it is warranted. Hassan and his team by far the best in customer service and professionalism. This is the first time at this location and moving forward it will be my preferred service station. The shop is clean Hassan and his team explain in detail the process of what they are doing, answer all your questions, pay close attention to detail. Thank you Hassan, I will be back and recommend family and friends to visit you also. Defiantly worth the trip from Bolton.
Fast and great service.
UPDATE: April 25, 2019 To the Kal Tire staff who replied to my original review post due to poor customer service: Manager Mike finally called me the day AFTER (April 24 at 4-5pm-ish) i posted the complaint post below on April 23. Before he called, I actually had emailed him to ask for an update, and he did not reply or at least acknowledge my email and say "hi, we are currently still investigating on your case and rest assured we understand your concern and apologize for the delay" ... I did email customer service the day I posted my review on April 23rd and customer service team replied the next day April 24 morning and stated they will escalate this matter to higher management. Hours later Manager Mike calls me and states he "finally found my tires" and admitted that they have made an error in storing it. Its been stressful to think that now we have to go in and try to do this again as we couldnt get it right the first time - but we are relieved that they found our tires!! He did offer us a refund on charging us for the swapping of winter tires to our all season tires as well as offering us 2 years of free tire storage to make up for the headache and regain our TRUST back as CUSTOMERS.... we will be coming in, in a week to get the tires swapped and we will think about trusting Kal tire again.. This is my reply to the Kal tire rep who replied to my initial complaint making it sound like I posted that complaint post after Mike found the tires... You could at least apologize and be professional and own your mistake. ------------------------- Original Post from April 23, 2019: -------------------------- My husband made an appointment yesterday April 22 to change our winter tires to our all season A4 tires. When the car tire change over was done my husband came to a surprise that the rear tires were not our Audi tires!! How can the staff responsible to changing the tires notice that these are not the same as the front ones?!! The manager named Mike was very robotic on the phone when I called and asked about what happened and where did they place my tires - gave me a very generic answer saying that his staff misplaced the two other tires thinking that sports cars have different sized tires. We took time out of our busy lives to get this done properly as this is their business and they lose my tires and rims?!! Terrible customer service!! Did someone steal them??? Since they know we won’t find out til we have to do a tire change now that winter is done??? this manager have no solid answer for me and no sense of empathy at all when I was on the phone with him. It’s been months since we stored our tires there because we had to have winter tires only to find out now that it’s missing!! The manager told my husband that he will cal me as soon as he finishes his”investigation” on the same day and sent my husband back with the winter tires on my car... and still no follow up phone call from the manager !!! At least call and give me an update! Where are my tires?! We trusted you as a known business to store our tires there “safely” after we bought winter tires from you only to have our Audi wheels and rims misplaced or stolen?!!! Horrible customer service!!!!!!!!! Trying to trick is with placing the wrong tires thinking my husband won’t notice.....We want our Audi A4 all season tires back!!!
Friendly service
Great communication. Friendly staff. Nice waiting area. Affordable price ($80 for my seasonal tire change: 1 set of 4 rims, 8 tires).
I bought winter tires at Costco and they couldn't supply me with rims. They Sent me off to find rims and go back to get them installed. I stopped in at Kal Tire and I got the whole package at an awesome price and also took your storage package. I will b back to buy all my tires at Kal Tire. Excellent, friendly service.
Awful. Hubby bought 4 new tires. 2 leaked. He's a contractor he needs his truck to work and if he misses work he doesn't get paid. They told us warranty was only during work hours?! Cost us a day worth of income. Will never buy from here again.
The guy's are always good to deal with, very helpfull and proffesional
Too busy, no one talk to you with in ten minutes, no employee ask for your problem.
Awesome...great customer service and fast service Thanks
Great customer service
Fraudsters
This place is a joke they cross threaded my stud and tried charging me to fix them not to mention the MANAGER is a joke !!!( I believe his name is rob the knob) Hangs up on customers while they’re talking.
The staff at Kal Tire are very professional. During some work they did for me a problem occurred which resulted in some damage. I understand these things sometimes happen but I will say they took complete responsibility to fix the problem to my 100% satisfaction, which means a lot to me. Bevan and Kyle went out of there way to ensure I was happy in the end. Despite the occurrence I would still go back and recommend them.
Excellent customer service. Highly recommended! Thanks Evan and Trevor and the rest of the crew.
Excellent service and great staff. Highly recommend this shop
The service on the phone was great. It was a little confusing when I dropped my car off for two new rear tires. The staff was good though and we found my booking. Apparently the calls go through a call center first so the sales person I spoke to wasn’t the one I dealt with. My experience was great up until I noticed my rocker panel had been munched by the hoist. A nice dent and chipped paint by the front lift point. That was Friday, brought it back on Tuesday after the long weekend for my retorque and that’s when I brought up the dent. I was told that there was no way the tech or the hoist could have possible done that. Hmmm. Damage at the bottom of the car right where the lift point is. He said it’s not exactly at the lift point which is true. It was about 2” away. At any rate. My concerns were quickly dispelled and with no attempt to right the wrong doing. I’m the only one that services this car and I know it well. This was not previous damage. Thanks for the fair pricing Kal Tire but cost to me to repair my vehicle does not make your service worth while ****update***** After a number of emails back and forth, store manager, Adam has offered to cover the damage. Thank you, Adam. You stood behind your staff, your standards of conduct, and still did the right thing. It was very professional of you and makes your store worthy of recommendation I am pleased with the out come and would like to change my rating to ⭐️⭐️⭐️⭐️⭐️
Awesome service, very professional people.
It's the worst auto shop I ever went.
Friendly, efficient service every time.
Chad at the front desk made our whole experience worth 5 stars. He's a wicked person to deal with. Thanks alot!
Staff is overworked. Only high end tires (as far as I know) so if you need a tire for a beater is not your place. If you need Z rated tires for your muscle car then they are the ones to see. They have all the top rated rubber you could want.
Great customer service. I had a perceived wrong and that team and manager made it right. One of those shops where you feel good taking your vehicle too, with fair, professional service. Strongly recommend for your tire needs.
My wife's car had a flat tire the other day and so I inflated it and drove it down to Kal Tire without an appointment. They were very busy that day and they couldn't get to it until after 6pm, when they closed. They stayed late to look at it and then called me to let me know it could not be fixed because the sidewall had been damaged. Then after discussion on the phone they stayed later to fix it and wait till I could come pick it up. Everything was very friendly and professional and I felt like they went that extra mile to make sure I was happy even if it meant staying late on a Thursday night before a holiday Friday. Great service and staff.
I had a brake failure just as I was leaving for the North island. Adam and his team really helped me out. 10/10 would recommend
Friendly staff, reasonably priced and fast service. I will for sure be a returning customer!!
Charged for putting winter tires on new rims and a balance. They didnt balance the tires at all, no wieghts or anything. Brought it back with a bad shimmy, tried to sell my on a $1800 for full break job to fix the issue. Brought it into Ironwood auto technicians who did the breaks AND balanced them for a fraction of the cost. Use Kal Tire at your own peril
Friendly staff. Informative and helpful.
Rated 1 star cause its as lo as it goes wouldnt consider it worth a single one bad aditude by management and big difference between cliants. Couldn't go in the shop to see the van even with protective gear then another couple came in and walked right into the shop in summer gear no problem with aproval. Took 2 hours to change a set of tires next time went to kirks tire it didnt take 20 mins easy choice from now on. Sorry just not a fan of that kind of stuff.
(Translated) Scouting. Reliable Automotive Industry (Original) 정찰제. 믿을 수있는 자동차 공업사
Descent
Very good customer service, knowledgeable and a friendly atmosphere. I recommend KAL TIRE in Dauphin, Man.
9am appointment. Its past ten now, my car is still in the parking lot. Will update.
I went for an oil change, 9 months ago and as I was driving my car back home, I heard a loud grinding noise. I came home and realized that the person working on my car, had not installed back the protective case located under the car. I called the company and they sent an employee to take the car back and finish the job left half done. The employee took the car and drove away. Fast forward 9 months, we just learned that they has not put back the original screws but had secured this protective case with plastic handcuffs. Unbelievable, first they leave a job half done. Then they lose original parts and use instead of them plastic materials. Who os one supposed to trust these days?
The staff there are excellent to deal with. Have been buying Kal tires for over 20 years.
Needed tires for my Travel Trailer. Kal Tire recommended a better set of tires than what I was looking at for a great price. As I was coming from out of town there was a minor hiccup with the installation appointment but Kal Tire got them installed early the next morning. Great experience and I highly recommend them.
Just moved to Victoria, and this was my first experience with Kal Tire anywhere in the country. Very impressed by the customer focus and sense of urgency from both Stephanie and Scott. I'll be back !!
Picking up building supplies and had to drive back to whistler... my trailer had a small puncture and they repaired it straight away
Great explanation on issues! And solution to problem. Excellent on determining if parts are still warrentable and if they can do it.
Went to this Kal tire with a flat tire on my trailer. Showed the service guy my tire and was given every excuse as to why he can't help me. 1 can't change my tire in parking lot for safety reason. 2 trailer and truck are to big.i suggested take the tire off I'll park on the street . 3 to busy it will take a couple hours. I said keep the tire and I'll come back. 4 can't take tire off on asphalt. I offered to back the trailer into any stall he wanted. Finally just said to him to stop wasting my time and admit he just didn't want to do it. TERRIBLE PEOPLE. Went to Westcoast auto repairs and they fixed it in 15min on the spot.
We use this location for all our tire needs for our truck and travel trailer. The staff are very friendly, efficient and a great job. They really care about their customers
Amazing service from this location. My truck tire had a nail in it, and they were able to get us in within half an hour to get it taken out and rotate my tires. One of the employees made fresh popcorn for my 2 little ones and fresh coffee, and even gave my littles a couple of tire toys. We were in and out within half and hour and on our way. Thank you very much Campbell river team
Don' t go here. Not sure if 1 star is accurate. My first visit I got a call that my brake disks were rusted when i went in for a brake job. Funny thing it rains here in Vancouver. Things rust. I use the motorbike. Anyways i paid the $900 to get it back. This.time i foolishly took it back for a winter tire swap. 2 hrs.later they called me and said they couldn't do it. The tires weren't good enough for them. Like i have time to wait but they do not care. I may have to.work weekends etc but they dont care. Don't go there.
I have changed my review because after talking to the manager, Phil, at the Campbell River location about the charge to have my winter tires swapped out for my summer, he said they would waive the $40.00 fee this time. I bought my winter tires complete with rims and sensors there in Nov. 2017 because of no charge swapping tires, even though the cost originally was higher than elsewhere. I will make sure when I buy new summer tires in 2019 that I get whatever I’m told in writing.
Very committed
Best place for any car issue
Just getting regular maintenance done on my work truck
The staff were pleasant and helpful. Got me tires and rims that fulfilled my needs.
Always a great service by Kal Tire. They are reliable, fast, and super friendly. Will always recommend!
Good friendly service
Fast friendly service. Make an appointment. Exceptional follow-up service with free tire rotations and lugnut re-torqing
Great at what they do and as a result it's a very busy place.. But they always seem to do their very best to fit me in. Excellent service. I would give 10 stars but there's only five on here! ????????
I just went in to purchase some winter tires for my vehicle I was given some good options and explanations about the tires. I have made my choice and the tires are on order. The staff there are friendly and have the information you need to know.
Can't believe how quick they get the tires done. Every year, same time
Great service and friendly people
I came in first thing Saturday morning needing a patch from a screw in my tire. The gentlemen working sorted me without an appointment and I was in and out within the hour. They were extremely professional with their service and I would recommend them to anyone!
From the moment that I called in to get a quote on prices to when I walked out of the store after my new tires were on was a total of 2 days. The guys I dealt with were very helpful and knew what they were talking about. Very pleased with the great service and I will be returning to do my future shopping with them.
It's a tire shop...what more can one expect.
Do not go here if you care about Covid-19 safety precautions. Arrived for my 4pm tire change appointment only to see a staff (white man with grey hair and glasses) in their indoor check-in counter without a mask covering their nose or mouth, quite literally sneezing into his hands. When I caught him outside and told him I have an appointment, he only stared at me with very unfriendly eyes and said “You have to go inside.” No, thank you! We will be taking our business to another place that actually follows public health orders.
Excellent service provided by personable and professional staff.
i called for price on tires , i went down and the price was higher than when i called!!!
Great place and friendly staff. I use to go to Costco with so many issues and problems glad I decided to come here
Came in for tires for my girlfriend. She was probably going to need an alignment as well. They gave me some great options for tires and let me know which options fit my budget best. Ended up going with the cheaper tires, as they were just ones from last year instead of the current model. When my girlfriend picked up her car they didn't even charge for the alignment as it was so minor. Really professional and prompt service.
Awesome place
The staff were super helpful. They asked me if I wanted to change something with my tires before they actually did it which is nice. Definitely would recommend!
Nice people working there, long waits in line
They are not as good as they used to be. It seems they are no longer doing free tire rotations of there tires
Everyone is always nice and very helpful!!
We found a nail in our tire causing pressure reduction. Took it to Kal Tires on Kipling and they fit us right in. Service guys were fast, efficient and curtious. And no charge! Wow! What awesome service! Sorry dealership, think you just lost a loyal customer. Hello Kal Tires, we will be back and we need new winter tires! Thanks so much for the fantastic experience!!
Fast friendly helpfull. Tires where a fair price. Ill go back
Had a flat while driving on the 401 yesterday. I searched for kal tire nearest me as I only trust these guys, though it was my first time at the kipling location. They took my car in even without an appointment. They replaced it with a spare on time for me to pick up my son from school and didn't charge me a penny! Seriously, they are the best in Customer service and honesty. Thank you!
Great service always, Ryan Park was incredible in getting me what I wanted, friendly and quickly!
I went to Kal Tire as they seemed to be the only dealer selling “All Weather” versus all season tires. I heard good about these tires. I made my appointment for Sept 14/18 and they started right on time and I was done in about an hour. All 4 tires completed. The trouble began a few days later and I had to return because the right-rear tire was losing air. None of my previous old and bald tires had this issue to this degree. They said it was a valve stem and they replaced it. I always thought new valve stems were part of a tire replacement as it was done the previous 3 sets of tire I put on. About two weeks after returning for the repair, the left-rear was leaking and needed filling daily, as well, the right rear still had a slow leak. So back I go again. About a half hour later I was told all fixed. I asked what was caused it. I was told ”valve stems”, to which I said,”well that is the second stem you put on in the last two weeks”. I asked if they cleaned the rim properly and was there anything else that would cause this. I was told that were the only leaks they found. Well I have little confidence in their work and wonder why stems are not part of the tire change.Never had this in the past with previous changes. I am all for giving young people a job, but train them how to change tires. It is not fast food and care should be taken. I should not need 3 appointments to have my tires working. I am crossing my fingers now this will hold. If not, I will NOT go to Kal Tire, but I will pay out of my own pocket if I have to, to get it done right. Most of the staff seemed okay, except for a woman named Stephanie who was very short, snippy and frankly a bit rude. She had no empathy for the fact I was back a third time. Basic customer service, apologize and acknowledge the situation the customer is in, especially if it is your poor workmanship. I will not recommend at all.
Excellent customer service. Quick turn around. Overall very satisfied!
Great customer service, price matched my tires and qualified for 0 interest for 12mths. Tires look amazing can't wait to try them out.
There so helpfully always going above and beyond
Pleasant staff and he even recommended a breakfast place. I think it was Adrian that originally took my call and booked everything. He was not there on Saturday. Very efficient and the cars looked great once done. Very happy with the service
Awesome
Best service , best prices
Great service
Good efficient service.
Great prices, amazing customer service!
Great fast service, friendly professional staff, and reasonable prices. Thank you Jezzle.
Best place trie shop and mechanical work good
Great experience dealing with experienced individuals who understand working on higher end rim/tire packages. Nathan helped me out during a busy Saturday and getting my new Enkei Rims and Tires set up for my track car. Couldn't have been happier with the service level here. Will recommend this location to my friends and family.
Great customer service
Good service
Always helpful with questions and was able to get my tires changed within an hour of calling them. When I had issues with another Kal-Tire down south, this store was able to help fix the problem and kept me informed on the process.
I purchased my Nokian tires from Kal Tire (UNFORTUNATELY THEY ARE THE ONLY TIRE STORE WHO SELL NOKIAN) two months ago and got a nail in one of my tires yesterday. I was at the Douglas St Starbucks drive through across from Mayfair Mall so I thought I would give Kal Tire a call to see if they could fix my tire. The lady who answered the phone assured me that if I got there by 0930 they would be able to fix the 'flat'. Ten minutes later I was at the front counter being told I would have to leave my car with them for most of the day!!!!!! I explained what I had been told over the phone and the guy at the counter simply repeated the same thing. I said forget it and drove to INTEGRA TIRE WHERE TROY LOOKED AFTER ME IMMEDIATELY. Less then 40 min after showing up at INTEGRA TIRE I was on the road again. FREE FLAT REPAIRS AT KAL TIRE...? SURE, IF YOU WANT TO LEAVE YOUR CAR ALL DAY. WHAT A SALES PITCH. IF YOU WANT GREAT CUSTOMER SERVICE EVERY TIME, SEE TROY AT INTEGRA TIRE. I had to give Kal Tire a star so I could post this but even 1 star is overrated. Kal Tire will never see either of our cars again, I would rather pay the $25 to get my flat repaired then have to deal with Kal Tire again.
I dont know why they have phones here. No one uses them. Also there audio loop is the worst. It's hard to wait on hold with out wanting to pop your own ear drums.
Great service as always from Kal Tire - this time the Douglas street shop.
I needed a tire for my towtruck Gerry and staff went above and beyond with prompt service and competitive pricing. I highly recommend this location for all your commercial needs.
This Kal Tire location was by far the most welcoming, friendliest, and positive automotive place I've ever been to. Matthew, whom I found out later was the manager is super genuine, compassionate and kind. He displays an energy that is enthusiastic, socially he is aware of customer needs, and mentally it is evident he exceeds the expectations of a GREAT team member for this location. I was completely blown away by the staff who are lovely and communicative, as well as the effectiveness in service which was provided. Whether over the phone, or in the store the aura was the same. They make you feel at home and they take the stress away from getting your car fixed by utilizing a calm tone of voice and empathetic demeanour. Honestly, I had to write a review to recognize how wonderful this place is. Thank you for fixing my tire so promptly and for being overall incredible as a business. Would recommend this place to anyone!
Don't ever let anything in your car when you entrust it at this garage. We stopped there this summer for just an oil change and we got everything stolen. We had a lot of stuff cause travelling across Canada, clothes, camping gears, electronics... The doors were not forced when we came back which seem that the mechanic in charge probably didn't lock them while letting the car exposed in the parking lot... When we noticed the theft, we were devastated and none of the mechanics really cared nor helped us find out what happened... So there, stay at the garage the whole time and keep your personal belongings with you, cause at the end you and only you are responsible in terms of insurance policies.
Always go there for my car service and anything else
On time, on quoted price and friendly, professional staff. Thanks team
above and beyond for customer service. Personal delivery of our golf cart tires after mounting! Truly blown away by the service. Thank-you for saving us a trip back into town!!
When to fix my flat tire, which I myself took to store and fixed myself and yet costed my 40$, am I the only one who thinks this is a steal? A new tire costs me less than 200$. And it was a simple nail hole fix too. Never going back there
My wife went in with a low tire. A guy named erik came out and saw there was a nail in it. My wife had the kids and dog with her as she was leaving town. He got her in right away and fixed it even knowing they were busy. Great service today
For tire rotation. Very polite and happy staff who really did a very good job. My visit was a happy one
Thanks to your team for excellent service! I showed up unannounced because my tire pressure sensor came on as I was getting home from work. The technician came out to help right away and found a huge screw in my tire. I was reassured that they would at least put my spare on for me but even tho it was nearly closing they found the time to fix it for me right then. I am very appreciative of their help and the service levels of all the people I spoke to. THANK YOU!!!
Overall a good experience had some down time due to the need of ordering tires that were not in stock. Dealt with Hasan through the whole process and was very accommodating to my needs. Furthermore, assured that my tire specs were compliant with my rims. Very knowledgeable crew! Big thanks! Highly recommend this Kal Tire location - Kipling/401. Bought tires for the dry/wet seasons but will definitely come back when winter tires are needed! +1 to the cleanliness of the location including overall layout, cable TV, chairs and a washroom. Did not mind waiting for my service to finish within the hour!
Quick service, friendly and efficient staff.
Got a flat tire on my way home from work, no jack, no spare, but as I looked up the street I saw, shining like a beacon of hope: Kal Tire. At 5.30pm, we called and they said they could help and get it fixed straight away (I was fully expecting to have to wait until tomorrow). Limped my car over and was greeted immediately, the service was so fast and friendly and well priced - especially as it saved me needing a tow and allows me to get to work on time tomorrow! They really saved me and I was home by 6pm. Thank you, you guys are the best!
Knowledgeable people and great service.
Been going to this location for several years now. Staff are always very helpful and positive. Prices are better than many other places. Always recommend them to anyone looking for tires and service
Nick and his entire crew run a top notch business. Purchased yet another set of tires and will buy again. Also I've had work done on our vehicles and their mechanic's are great.
Exceptional service freindly employees and got my flat tire repaired and got me on the road in no time ???????????????? will definatly be using kal tire again in the future
Snow tires installed and balanced. Top notch service.
Best service. I had a flat on my car and needed a new tire as the old tire was completely shredded. The Nordman WRs were out of stock (negative stock actually) but the gentleman at the counter (sorry I didn't get his name but I think he is the manager) gave me a tire from the display to help me out and got me back on the road within an hour. This is why I love Kaltire. Great customer service and great products. Would highly recommend.
Quick reliable service
Made an appointment on Monday to have winter tires & wheels installed, "Jeff" did a get sell job on how he couldn't do the changeover until Tuesday as he would have to order wheels but no problem they would be in for my 4:00PM installation. 4:00 PM Tuesday truck is on the way, 10 minutes later, "sorry" bad news your wheels are not on the truck what about tomorrow? My reply, “You are unreliable today why would I ever trust you tomorrow?” KAL TIRE SUCKS! No one checked to see if the wheels/tires had been shipped, they just let me show and then delivered the bad news. Take your business elsewhere. Look like the other negative reviews are true. Fortunately I am travelling to the USA where they know what service is.
Worst service i have ever encountered....
I opened this store, I or any of my crew loved knowing and sevicing our customers, I don,t get respect when I go in,
Was excellent! Quick..easy to deal with.
Great service and friendly staff would recommend to anyone . Jason is very helpful
Always a positive experience! Very knowledgeable staff and quick service :)
Great value and service
Tyler at kal tire is the best!
My daughter had a tire blow out while travelling through Cranbrook area. The folks at Kal Tire helped her out on short notice, and only sold her what she needed to get back on the road safely. Greatly appreciate the service and honesty!!
Real people that take pride in their work. A+.
My one concern is; they offered a free brake inspection. said I needed brakes and rotors. Go!. Then he come back to say the calipers need replacing which doubled my bill. What happened to the free inspection! Nobody noticed? Waited until the job started? Hmmm....
Go anywhere else. Waited too long to get my new tires and rims. Weights for balancing fell off before I got home. Glue all over tires and rims.
HIGHLY RECOMMENDED!!
Always grrreat service!!!
(Translated) Pfff (Original) Pfff
Great Service , Helped my big time find the tires i wanted , and gave me many updates during the process , Saturday appointment for 10:30 am was back home on the couch with new tires by 11:30 Fast and excellent service . Thanks Kaltire as ARNOLD WOULD SAY....... "I'LL BE BACK"
Quick and courteous
Its 10am on a Thursday I understand its snowy out but if its so busy to leave someone on hold after saying 3 words for this long maybe hire more people? Embarrassingly bad I've had better customer service from ISP's and that's saying something. I am still on hold typing this if you don't want customers to phone in or hire people how about an automated callback system?? *UPDATE* I ended up hanging up after an hour of being on hold phoning the nearby metro town Kal Tire less then 10 minutes from this location. They got me an appointment in the same day in less then 5 minutes. overloaded phone systems...sure. Will never use this location
Great prices, helpful & knowledgeable staff that you can trust. We get tires for our fleet of 1-ton pickups and heavy-haul transports from these guys (over 40 vehicles)
Always, I have had excellent and attentive Service. Chad and his coworkers are very good at what they do.
Very helpful and accommodating staff. A pleasure to deal with and I will recommend them to family and friends!
I've had real good service.
Staff were great to deal with and service was excellent.
These guys were awesome! They helped me out with financing and I got some killer tires and rims on my Jeep! Very friendly and helpful staff! I will definitely be giving them more of my business in the future! Thank you ❤️
Great service...friendly staff... thanks!!
Got some new tires which are fine but DO NOT ask them to do an Alignment check. On my 2008 Cadillac CTS they said 'before they can do it, I need to replace the Control arms, Stabilizer bar links, Front wheel bearings (one was already just done a few month ago), Front pads and Rotors', (did I miss anything) $3100. Brought the car to my mechanic for a second opinion who said everything is fine except the pads and rotors but they haven't been done in a couple years so I can see that and not the expensive part anyway, plus do not need to be done for an alignment.
Super friendly, honest, reliable staff
Make sure you talk about numbers clearly before start anything. Other wise they will charge you extra amount saying some extra work that you are not aware of.
Great service! They asked when I needed my vehicle back by and they exceeded the expectation. Very friendly staff!
Great service++++ Friendly staff+++
Good service. Honest.
The great staff finished my repairs early and were very helpful.
Staff are always super friendly here, especially Raymond.
Good prices, great service that you would expect. Can't see myself going anywhere else.
The team is absolutely wonderful! They are truly a pleasure and provide incredible customer service everytime! I 100% recommend this location!
Excellent customer service while my tire was being shipped up they installed a take off tire at no charge so I didn’t have to run on a 18 inch spare.super friedly and fat service.
They changed my flat tire for free! The staff where friendly and the old dog was amusing. They had everybody loves Raymond on the TV which was actually funnier then I remembered. When j need new tires I'll probably come here
Outstanding service
Very nice staff and great service
Wonderful customer service 5 out 5
Was charged for Seasonal Tire change & wasn't informed of any changes @ time of purchase last year. Good way to do buisness !
People at the desk were nice and friendly but it took 2.5 hours to get my old tires off the rim and the new tires put on
Great Service, I went there to get quote / price info, about new studded tires, A Gentl Man named Chad at the receptionist came out in the cold to check the size of the tire because i wasn't sure about it. And now i have enough info to make a plan. Thanks.
Excellent service
Had a great experience here. Hassan is very knowledgeable and helpful, explaining what they were going to do and why they were going to do it, before going ahead. Pricing was reasonable and the waiting area was a nicer place to spend a bit of time than most other service shops.
Not sure how to rate this, took truck in to get a load of service work done. They took 2 days which was longer than expected, when I got the truck back there were faults that weren't present when I gave it in so they agreed to fix them, when I got it back a second time there were new faults. 3rd times lucky for basic service items.
I have been going here for years. Always friendly and knowledgeable staff. They go above and beyond to get you what you need at a fair price.
I had a great experience with the team at Kal Tire. They were able to get my work done in the time they specified and beyond expecrations. I was please to find out that they did a full inspection and filled any fluids which were low! I will definitely be sending them any and all business in the future! Cheers!
Always been good to deal with.
over priced
Excellent and prompt service. Provided great advice. Great value and great service!
The staff are friendly and helpful but this location can be extremely busy, especially during seasonal tire change times. Expect long phone hold times and bookings several weeks in advance during these periods.
The staff were friendly and helpfull. We boughtb4 tires and a wheel alignment. The job was finished within the predicted time of two hours. The gentleman finally took us out to the finished car and completely described all of our warranty entitlements.
you would think a place with "Tire" in their name would know how to remove a stripped bolt off a tire. They sent me away and said there was nothing can do and still charged me for 3 tires. a little shop with what looked to be an 18 year old teenager was able to remove the stripped bolt within 20 mins which costed me an additional 70$. disappointing.
Great service prompt and clean shop
Manager/Supervisor, Nav needs an English lesson first, then he needs a lesson in customer service, then he needs a lesson in anger management, then a lesson that looking down at a customer is actually "bad" in Canada. Maybe Kal Tire will be successful after these steps. Not sure he's an International Student or Foreign Worker. Nothing against anyone, I was a foreign worker at one point, but a guy who hardly can understand you, is highly disrespectful, gets mad at customers; is managing a corporate store? Give me a break!!
Great Team! Staff are supportive and can help you understand what is happening with your vehicle
Today was my 2nd ever visit to this location, and the quality of service I received from reception and from the tech who looked at my vehicle (Dan) was excellent. You’ve earned a loyal customer in me, and I’ll be bringing my vehicles back here for all my service. Thanks!
Great prices, polite and helpful staff.
Always super helpful, quick and friendly!
Great customer service. Friendly staff.
Had an appointment to install 4 new tires. Done within an hour (as promised). Pleasant staff. Great coffee machine and free popcorn. What more can you ask for.
Great people . Great service
Great service and friendly staff, very helpful! Will deffinetly return☺
Had a blowout on the highway outside Dauphin, got me back on the road quick. Great service, Dauphin towing got me here quick as well, great service from the tow truck driver.
People who work here really care about their customers. I have been in on several occasions which are totally out of their control (ie flats) and they're almost always and to accommodate. Glad to have these guys in the neighbourhood!
Great staff who care, efficient and professional work. Very impressed
1976 KIPLING AVE Had some issues and Summit was extremely helpful to sort it all out. Raymond provided good service and even recommended Wally's Grill for breakfast....great place. Thank you for handling everything so well and professionally Summit and Raymond. Definitely will be back to this location and have breakfast again at Wally's Grill while i wait.
Always friendly. For as busy as they are they try their best to be as quick an efficient as they can be. They have always surpassed my expectations. I’ve been going to them for years and I’ve never had a reason to go else where.
I was disappointed when i asked to speak to a employee that works there. and was told he was to busy to give me advice on tire i wanted to buy from them. I would recommend going else where for your tires.
Best service
Thanks Hassan for fast and awesome service
Great service everything done when said
Fixed a flat in half an hour and it was free because I was a first time customer great friendly service
I am taking the time to write a review because I have been so impressed by the service that the Cambridge Kal Tire team provides!! I used to go to the Kitchener location, but they never got things done correctly the first time around and I always had to go back a second time, so I switched over to Cambridge and have never looked back since! I am very satisfied with the Cambridge team and the amazing work that they do! Literally a perfect job each time I’ve went and got things right the first time around!! I would highly recommend this location/team, as I can’t imagine going anywhere else at this point :) Keep up the GREAT work!!
I frequent this kal tire, and could not be happier with the pricing and service. Typically the prices are a little on the higher side, but if you get the pricing from Costco they will match it and discount an extra 5 percent. My only complaint is that it is often very busy, but that's not really their fault.
expensive ,rude . if you look at the reviews most of them are local guides ,this company are paying for good reviews .
(Translated) everywhere (Original) Ubique
Hassan helped me out with a tire repair. We did wait an unusually long time to be served, but Hassan recognized this and did the repair free of charge. I will always consider Kal tire when looking for anything tire related.
Friendly
Great people, excellent and very relevant advice on tires and wheels. The guys I talked to have me advice very specific to my needs, and on a very reasonable time frame. Thanks!
The experience was great!
Jeff and the crew saved our kayaking trip last minute an hour before they closed with 4 new truck tires. Fast, professional service.
The guys don't treat you like a woman at this store ???? easy to talk to and ask questions of...
Left my Toyota Tundra with Kaltire for the day, fully expecting hundreds of dollars in repairs to the TPMS system. Kaltire went above and beyond by looking at the system, re-programming and testing. All this for no-charge. As I am shopping for full sets of tires for two vehicles, they have my business, all of it. In an auto service world where 99% of shops take your money for even looking at your car, this is a pleasant change. Well done Kaltire. I give you five stars!
Great customer service, very quick turn around time and very competitive pricing!
Kal Tire has always treated me with a great deal of courtesy and professionalism. Every employee treats customers with a great deal of care. I'm not sure why people would go anywhere else?
Great store
I got my car to them and the service and prices were both very good. I had some misunderstanding about pricing of removing of lug nut locks but the representative called me and cleared it up and the price was very genuine. have been using them from past 5 years for my tyres and will use again.
Very high quality service in Kal Tire
Great customer service from Adrian. Spends time walking you through various options for repairs or service and finding cost-effective solutions. He genuinely cares and he is a pleasure to deal with and speak to.
First time at Kal Tire I. Cranbrook. Great fast service, great knowledge of their products. Looks like they have another customer
Pretty nice workers and service
Great staff
A true sign of an excellent company!!! They messed up yesterday and were not able to complete mounting my tires as they had promised. They completed the work first thing this morning, apologized for my poor customer experience and said no charge. Very impressive. An amazing example of turning a bad experience into a excellent one. Well done!!!
Five star service from Goodee Vilaisane, Sales and Service. He took care of my flat tire even though they were swamped. I was grateful that they squeezed me in; Goodee was apologizing because I had to wait a few minutes to pick the car up. He was extremely courteous and then surprised me with an invoice for $0 - to make up for my wait. This was after he took care of fixing the flat, putting it back on my car, checking air pressure on the spare then storing the spare for me. Very impressive! Thank you. My husband and I will be back.
I would like to extend my gratitude to the staff at the Courtenay branch for the excellent customer service they provided for us. We were one our way to Alert Bay from New Westminister when we noticed our right rear tire was very low. We were able to put air into the tire but needed it repaired. We had stopped at a few other tire places and they were willing to do it but we would have to leave it with them which was not a option. When we arrived in Courtenay we called Kal tire and told them of our situation. They said bring it in we will do it in between other repairs ..this was at 4:00 p.m. even though they closed at 5. When laurielee let us know they were finished and handed me my keys she said "No Charge" It was just a screw in the tire, no big deal.. I was literally shocked when she said this and this is why I have to share this experience. This is the true meaning of customer service equating to customer satisfaction. I have worked in the customer service world for 20 years plus and it was so refreshing to see this level of care to a customer from New Westminister all they way in Courtenay. Thank you again Kal Tire.
Excellent service and excellent people. Quality work as always. I don't think so any other better auto service provider than this in GTA. Waiting lounge is pretty neat and comfortable.
I am from out of town and had a flat tire, I took my tire off the car and my sister drove me to Kal Tire (time was 3:30). The man at the desk said he didn't have any used tires so I asked about 4 new ones(129.95 ea). I agreed to the price and asked him when they could change them, his response was 6 pm, that's a 2 1/2 hr wait and they close at 6. I'm being generous by giving 1 star because I can't post this without it. His demeanor told me he didn't want my business. I went to Big O Tire on Quadra St, they replaced my tire and I was heading back to my car in 10 minutes and they were very busy at that time of day. Friendly professional people, Gold Star Service. All my tires WILL be purchased from Big O Tires from now on.
they try to take advantage of me with high quote because im a woman!!!
Quick & courteous. Always professional.
Big thank you to everyone at Kal Tire Cranbrook for their excellent service and flexibility. They kept our trip on track after an unexpected flat with fast and well above average service. I would recommend them to family and friend alike or anyone in need of help with their tires, etc. in the Cranbrook area.
I recently bought a new set of tires for my Jeep. Ryan and his crew are the best! I'll be back for sure.
Fixed my car up nicely!
Had to get a tire a fixed- these guys are awesome, amazing service, super friendly people - highly recommended!
Came in for just a quote. Super helpful
These guys are great. I wish I could write more then one review. Trikesh and Hassan are fantastic. Customer service AND service, a double whammy. Seriously, you shouldn't be afraid to bring your car to get checked out or worked on, and when you go to Trikesh and Hassan, you won't be. Knowledgeable, trustworthy, and straight forward. I'll keep going back. THANK you.
typical “it was like that”. Just got my rim back from Kaltire Dawson Creek after a tire swap. magically a tire machine gouge/damage appeared all the way around my brand new rim. Hmm they didn’t do it I am told. I took the tire off this morning and it was mint. This is a $1500 rim to replace. Update: Updated to 3 stars. I had to contact Kaltire Corporate customer care. Provided information and pictures. Contacted by area district Manager and rim was sent out for repair by Kaltire in Dawson Creek at no cost to me. Thank you to Kaltire for making this right. Repaired rim finish turned out great.
Avoid Kal tire on Douglas. Brought my van tire there to repair a flat. Went back 2hrs later. They couldn't find it. After waiting 30 mins for the dumbasses they finally realized they gave it to the wrong customer. They drove and got it and dropped it off at my house. They suck. Now my tire has a slow leak where they repaired it and the clear coat is scuffed around rim and they put back on the wrong valve cap. My are grey for the tpms and they put on a black one. Shows they don't care... They refunded my money for the flat repair but if it was free and you paid me to go there I would still not go back. AVOID THEM! Sorry end rant
Poor service. Booked appointment online to have summer tires switched off the rims to my winter tires. Job finished later than time quoted online and by salesperson. They didn't start working on my car until 25 min after my appointment time. I have two different brands of winter tires. When I inspected my tires, I saw that they put the same brand of tire on the same side of the car rather than on the same axle. They also damaged my rims. There was previous damage to my rims but it was evident to me that there was new damage. They also didn't inflate the tires to the manufacturer's recommended psi that is on the inside of the driver's door. I expect good service for the $140 fee, not great service but good service and I am disappointed that I didn't receive good service at this Kal Tire location. Also, it was clear that the public bathroom is not cleaned well or daily.
OVER PRICED
Great service, super quick. Was able to drop by for a quick detorce
I purchased tires and a levelling for my truck. The staff was very knowledgeable and didnt waste any time giving me options I didn't want as I pretty much knew what I was looking for. My parts and tires came in and I was called immediately for an appointment. I dropped off my truck and everything was done extremely fast. Super happy with the staff and how my truck looks
I ordered wheels and winter tires on September 20, 2021. I was given an ETA of less than 2 weeks. On four separate occasions I tried calling to get a status update on my order but nobody answered the phone. Today, October 21, I went to Kal-tire in person. The phones were ringing non-stop and not once were they answered while I waited for someone to help me. I was told that the tires I had ordered are on backorder. There was no mention of a backorder prior to my visit.They have essentially wasted a month of my time waiting, while I could have used that time to source out winter tires that aren't on backorder, or by going through a different company to order tires. I have been using Kal-tire for 20 years and the last two times I've used them for wheel/tire service, they have been unprofessional. It's time to do business with a different tire company.
Excellent!
The tire exchange took less time than expected. Staff was super friendly. I would definitely recommend Karl Tire.
Great service been dealing with them fir years goid peopke
They were very customer-friendly, efficient and helpful! Came in with a flat tire, and they patched it up right away without charge. Will always get my tires from Kal Tire moving forward.
Garbage. First time I went there I got my winter tires installed. They are a directional tire and kaltire had put them on backward... Then I noticed some studs missing and wen I went back, a week later, they wouldn't warrantee the tire because it was on backward. Then today I went in and was told 1.5 hours for my tires to be balanced. 2 hours later my truck still wasn't even in the shop. Never going there again.
I called a representative for Kal Tire to have a flat replaced on a company truck I work for they were very helpful and told me they had spoken with a person who works for Kal Tire in Dawson Creek BC is on there way I've been sitting here for an hour now and still nobody has shown up
Very helpful and knowledgeable.
From the speed and price of the quote to the service and friendliness this is the best Tire place in the region. Highly recommend Marc
Ive kinda always delt with KAL over the year ie bringing in used tires to get them swapped on my vehicle or flat repairs so it made sense that when I needed to buy new I went to them... Now the sale person I was using ( hope using his name is fine ) Dustin Shaw was hands down awesome ... Over the last couple months I would go in look at tires and waste his time with quotes but he always treated me with respect and would say when I'm ready for them just come in.. As I mentioned to the person from head office I hope I don't need to be in soon for another set but when the time comes KAL tire has my business hands down and I will continue to recomend this location to everyone I know.... Thanks again and The Nokian Rockproof tires won me over..
Well I shopped around for new tires for my truck. KAL tire wasn't the lowest price but close, and I prefer to do business with a local (bc) company. I placed the order and made an appointment. The day before my appointment I received a text to remind me. The next morning I took my truck in, had a preview of the tires (my choice) and left. I received a text a few hours later stating my truck was ready. I headed down there, paid for the tires and install and left. What more could you ask for, polite knowledgeable staff, good price, and timely service. I have already recommended them to a friend. That's KAL tire.
They charge a lot more for any work and do not provide proper customer care service
Always satisfied when I take my car to Kal Tire on Douglas Street. Many thanks to the friendly, competent, knowledgeable, and efficient staff.
Extremely good service. Got two flats on the back roads on Vancouver Island while getting back from West Coast Trail, brought it in and it was fixed in like an hour and a half. Thanks for getting us back on the road!
Great service, fit me in last minute to repair my tire. Would definitely recommend.
Best service and sale's people. Thank you Cranbrook Kaltyre!!!! If need a tire ,This is the place to go....
Very good experience. Clean, professional, and very prompt service.
Witnessing Lauralee help multiple customers at once was astonishing! Buzzing around the front end of the store, prioritizing their needs and handling objections. Not to mention how pleasant and informative she was on the phone! I'd come back just for her! Awesome job. (Yes I got my tires put on effectively, but is that really what you're paying for?)
Very friendly, very quick. Great experience
prices out for lunch
wonderful customer service,we will be getting our tires at this location from now on even though we live on the lower mainland
Very pleasant to deal with
Head office should see the quality work these people do for them absolutely outstanding, from the phone to the point of sale. Got me in the shop last minute for a big job. Checked over everything, great work and knowledge from mechanic. Truck rides like the day I drove it off the lot
I've been taking my car there to have summer/winter tires with rims swapped out for three years. Of course this is a very hectic time for these hard working guys with everyone wanting to change their tires for the season. Yes - I had to drop the car off and there was uncertainty as to when it would be ready but they always had them on the same day...free of charge. We will buy our tires from Kal Tire and feel we've had great service.
Always do a great job
Mike is the best, dealt with an issue in a professional prompt manner. A pleasure to deal with. ????????
Good car show on Thursday nights
Great customer service
Can't ever go wrong at Kal Tire
Other shops couldn't find a replacement tire , this shop located one in 20 min.
Consumer beware!!!!!!! This Kal Tire cannot be trusted. I have NEVER left such a negative Google review for a company. Check me. This place booked me in for a tire rotation and to repair my flat tire. When I arrived for my appointment, the guy at the front counter was trying to push a wheel alignment on me saying that I need to get one done each time my tires are rotated. NOT TRUE. After repeatedly declining the wheel alignment, I went outside and I watched the technician replace my repaired tire back onto the same place it came off of. The technician noticed I was watching him from outside. He looked at me as though I had caught him doing something wrong. He then approaches me and asks which car in the garage was mine.I told him the Jeep was mine. He then went on to say my tires do not need rotation. But I knew they needed it because it had been approx 8,000KM since my last rotation.The technician kept insisting they didn't need rotation, but I could tell he just didn't want to do the work. I made an appointment for a tire rotation and I don't understand why he would try and talk me out of it. It's probably because I DECLINED the WHEEL Alignment. At this point I know longer trusted the shop and I just wanted my vehicle back. The shop then had the never to provide me an invoice and PAPERWORK stating they completed a tire rotation. This is a complete lie!!!! What kind of shop gives your paperwork stating they completed work that they never completed. This place is a total scam. I have used Kal Tire from Chilliwack to Downtown Vancouver and I have never had such poor service. I wonder what else they are lying to their customers about.
Excellant all the way around! The staff were knowledgeable, friendly and took really good care of me! Will definelty be back again when it comes time to buy new tires, thanks guys!! 11/10
Helpful, honest, and cost effective!
Great, proffesional and friendly service. Just what all Kal Tire locations provide.
Excellent customer service. Great staff and a nice atmosphere to come into. I've used Kal tire all over BC and Alberta and never have an issue with service or quality.
Absolutely amazing if you go there see Nate for the best of service
Great service! We had a blow out on the highway outside of Dauphin and limped in to Kal Tire. They got us in and back on the road right away. Just super service!
Best tire shop with nation wide coverage.
Tom and his team have been amazing at this location to me and I recommend them to all my friends
We got a flat tire on our way back to Victoria and stopped through this Kal Tire for service. Right from the first phone call the service was exceptional and the gentleman that assisted us was so friendly and gave us tips for getting home safe. Would recommend !
Super friendly staff
Got new brakes pads and rotar for my car. they never stop screaming. i have already went twice to show them and they say there is no issue with car. i think they use poor quality of rotars and pads
Great service and lounge area while you wait. I went in for a nail and they did it for free. Highly recommended and will go back for new tires
Helpful staff
We were passing through Cranbrook on a vacation road trip when we noticed a problem with our truck. Of course this was on a Friday evening as well. We were envisioning needing to cancel some of our future hotel bookings and trying to find longer accomodations in Cranbrook as we didn't think we'd have the truck repaired until Monday. The great group at Cranbrook Kal Tire got our truck in on the Saturday and repaired the damaged U joint well before the end of the day. On top of the fast service the cost for the repair was significantly less than I had expected. Great job and they deserve your consideration if you need vehicle work done.
Went in today and got myself a set of four tires from Kaltire. As soon as I walked in the door, I was greated by representative Vsharma. He provided excellent customer service and helped me through the entire process. Great and fast service. Will definitely recommend this place to other people.
I walked into the Kal Tire location at the Kipling Ave Toronto to get my vehicle oil changed. The staff at the front desk accomadated me right without any appointment. And the staff was very polite and I was felt very welcome to be in the Kal Tire Keep up the great customer service at the Kal Tire Kipling location.
Best place in town
Excellent service
Went in for a flat repair that ended up needing to be a replacement. The friendly staff there got me a new tire installed and ready to go in under 2 hours, and with awesome service! As a new driver, it's nice to know that if this ever happens again in the future, all I need to do is bring it here for quick and friendly service. Thanks guys!
Great service. Knowledgeable staff at the desk. Always a good experience!
Slow waited for anyone to acknowledge i am there for 15 minutes
Wow what rude behaviour you displayed today towards the two young women who were stranded with a flat tire in your parking lot(Cambridge location)! Busy or not there is no excuse for your rude behaviour!
This location is the best. I've dealt with them on 3 occasions in the last 3 months and service has always great. Staff are friendly and efficient and they've always taken the time to explain everything in detail.
Very bad, I coming for fix a wheel and they want I load to them for my car and I ask can I put the car inside and say no, after I ask if they made the change for the safety wheel and they say no because have a busy day , a five minutes job !!!!! Really bad costumer service of the desk girl
Showed up 10 min past closing with a puncture and the guys there took care of it free of charge simply based on the fact that I was a previous customer. They will always have my business as they continue to earn it every time I deal with them.
Very professional staff and quick service
Amazing customer service and great record keeping
Great service helped me out with my trailer no questions asked shout out to Jeff
I had my summer tires changed and stored a few days ago at this location. The service was excellent, the staff courteous and accommodating. I highly recommend this location
Excellent service as always. Got a screw in the tire during winter when it was super busy, they patched it within an hour. They didn't charge me a thing for it either. Staff is always super friendly and nice. Went in today because my front left tire blew, they gave me multiple options for tires and price range and they didn't try to upset at all. In fact they told me the pricier ones are only slightly better then the cheap ones. The fact that they are willing to say that makes me feel like they care about there customers and want to give you the best bang for your buck. If you need tires in the Comox Valley then I highly recommend Kal Tire.
They were pretty busy. Took two days to get a new Subaru rim for a damaged winter tire and then I ended up changing it myself as they were very busy when my wife when to pick it up. I feel like their supply chain and man power has suffered in recent years. They are still okay though. I just miss the responsiveness they had as Tirecraft of whatever they were before the Kal Tire days :(
Excellent customer service. Nice waiting service plus good location to walk around while waiting
Great people good service
Great service, timely responses and trustworthy work
Great job from Stephanie today. I appreciate you fitting me in and quickly fixing my tire!
I have never written a Google review before but felt compelled after dealing with Jason at the Kal Tire on Kipling. We came off the 401 with tire trouble and happened to end up at this Kal Tire. Jason was amazing, helped us out and went way above and beyond. I'm so glad that there are good businesses with good people out there. Could not recommend this place more.
My experience was amazing. The staff were all very respectful and professional. They were timely and got me in as soon as possible for a sudden flat that I needed dealt with. They have earned my business from now on and I highly recommend them
I visited the shop to inquire about Winter Tires and was greeted by Hassan. We chatted briefly and he immediately deciphered my needs. His feedback was honest and straightforward. The insight he provided has persuaded me to seek him out for future tire requirements. Very positive experience.
Helped us with the brakes on our daughter's car. Gave us several options and then did a successful repair on the calipers instead of having to order new parts. This saved us a huge amount of money. They put their customers first, keeping close in mind safety and budget. Great customer service.
Kal Tire has the best service in town. The staff are always friendly and they provide great service.
Another Fort Mcmurray place that changed. Went from great customer service and fair pricing and from free tire swaps when you buy tires to 120 dollars for tire swap. What a sad end it feels like they are purposely trying to close doors. How do you charge 120 for taking off and putting on 2 sets all on rims on crossover ☹️ Never ever again
I am always impressed with the customer service, professional demeanor and after market service. Great place if you have questions or just shopping around.
Exceptional service thanks
Trevor was excellent. They saved me from getting a blow out and also helped me with a few other things. Fast reliable and just an awesome stop. Thanks Trevor & Marco
Great experience.
Awesome customer service from Jan as usual ! Always do a great job in the service department also fixing all my tire problems. Thanks a million! Kal tire is the best!
Ok for swapping out tires only but no attention to any other potential issues. Somehow they didn't notice severe damage to brakes and sent me on my way in a dangerous vehicle.
I've been putting off buying new tires for far too long, but I picked up two flat tires in one week and the time had come to shell out for four new tires. I had done some price checking at Canadian Tire, and Costco, both of which had cheaper options. The reason I chose Kal Tire was because the staff were clearly more knowledgeable and super friendly. I ended up with a higher quality of tire, which is surprising considering my thrifty ways, but I'm super pleased with the product and the service. In my short time at Kal Tire (short because the awesome red head changed my tires out so quickly) I witnessed the staff treating every customer with kindness and respect They only had three of the tires I was looking for and arranged for another one to be sent to the store the same day for my appointment. The best businesses are those who care about their customers and it's clear this is important to Kal Tire. Well done, you have earned my business and my loyalty. My Sadie looks stylin' in her new tires.
I preorder the tires and just take a week to arrived. Awesome Customer Service. I will recommend friends for sure.
Amazing service! Blew two tires heading home to Victoria with four kids in the car. 6 employees stayed late to get us on the road again ! We are so grateful, thanks again! The McNays
Made an online appointment for a couple new tires and was super easy. The fellow I dealt with at the store was very pleasant and professional. Put some new Firestone MT2s on new steel wheels I supplied for my project F350. Purchased 4 new tires for my daughter few months back and same level of service. Thanks for all your help.
I am very please to have my tire replaced at Kal-Tire. After their tremendous consultation and going through I found the best option. desk and at the tire job, good communication.
Always helpful and professional, even when so busy!
I came in looking for tires, and they had the perfect set on sale. Even though they were busy they put them on the next day.
Personal service
Had a good experience the manager was so good to us and hooked us up
Had to take a tire in for a flat repair, the tire needed replacement and they were able to get me on my way within a couple of hours! Great service and friendly people!
I test the tire I did 110km and it felt like there a bump in the new tires that was just put on feb. 3 It’s rated at 140kms it wasn’t a smooth ride that for sure hope it could be looked at sooner than later. Thank you Irvin Speck
The best customer service I have experienced at a tire shop! Hassan took the time to find the best possible solution with the best price in a short period of time. Great effort to ensure I was informed about everything that was going on and explained the whole warranty process that comes with the purchase. A pleasure to deal with, highly recommended for those looking for tires or a mechanic! 6 stars!
Very dishonest , miserable experience . Lack of knowledge or purposely trying to scam customers
Very bad experience!! Employees without integrity! I have appointment at 9am with them for safety inspection . When i arrived at 9am, They told me that the employee who responsible for safety inspection ,did not come to work today. That’s waste of my time, if the mechanical not able to work, you should tell me before the appointment. Terrible service!!Not recommended to come here.
These guys are great. They show you what they fixed and replaced on my vehicle. My experience to everyone who owns a vehicle for just over 10 years. Get your brakes and tires checked. This team saved me almost double what I would of paid. Even possibility my life if I would of driven another 2000 kilometres, because of lack of brake pads. Thanks for keeping me safe on the road. Stan Yaxley
When I first walked in I was referred to as "bud". "We'll be with you in a sec bud".. I came to get my tire patched as I heard they do free tire patches, the lady was more than willing to help me out and was getting my phone number so I could leave it with her while they repaired it. Then the man turns over and says "actually it'll be $35 it's not a tire from here". I walked out happily knowing somebody else will get my service that treats me with respect from the moment I walk in.
I have been coming to this location for several years now and can attest to their consistently superb service. The staff are very personable and are always keen on providing the highest level of customer service possible. They will always provide you with an abundance of information on any issues that may be present and consult you on all available options before commencing on any work.
Always great service
Was told it would take 2 days to swap my tires to the winter set... ended up taking a week, and I had to call/go there 3 times to get them to work on it.
Why is it that when an appointment is scheduled for a certain time ! That you spend the first half hour of your one hour appointment with your vechicle sitting in the parking lot getting no service! If you are running behind schedule let the customer know at the beginning of the appointment because some people have other appointments! I dont mind if that is the issue BUT communicate it!! Disappointed! Thanks owner for the responce , I came to Kal tire looking for expert advise and solutions and service but fell short in my opinion. I am fusterated by my experience, but will consider trying Kal Tire again because I have had great experiences in the past at different locations as well .
Broke down, needed 2 tires Excellent service. Fixed me up and was back on the road in good time.
Went in looking for new M+S tires, Jamie was super helpful and hooked me up with the right tires for truck.
This review is for Altamash, every experience I have had with him has been amazing! He has been nothing but helpful and helping me out when I am in a pinch! 10/10 will recommend KAL souly because of him! Keep up the good work! -Taylor (your ford girl from down the road)
Great service.
Very good
Always a great experience dealing with these guys
Relatively new to Cranbrook. It's all about customer service in my opinion, and Kal Tire gained my loyalty on our first encounter (and subsequent ones). Won't even consider anyone else in Cranbrook now.
6 monthsago I discussed tire needs and made an appointment to have new tires installed. Had to make arrangements to get time off work and someone to pick me up/drop me off from the shop. Arrived early for appointment to be told they didn't order the tires that I wanted (even though I was assured the were ordered when I booked the appointment). Got a sales pitch to put a different set of tires on. Went with it because it was going to be difficult to make arrangements for another day. Later told by my mechanic these were not a great tire choice. Today I showed up at 7:40 a.m. with an emergency. Had a screw in my tire and air was leaking. I was told I had to leave my car all day because they put appointments first. Went to my mechanic instead...had my car on the lift in 2 minutes and job done. Twice deeply disappointed with Victoria Kal Tire services! If I could, I'd give a negative star rating.
They can get busy at times and front desk guys seem happy to be there. I wished they can stick to the appointment times closer.
Excellent service... a good selection of tires & they also carry rims. I bought a pair of all season tires for my Ford Edge excellent choice by them, my daughter bought a pair of winters(tires) & the cost includes free exchange to her Summers (tires) as long as she owns the Winters that's one thing I like about Kal Tire you have no worries or extra costs. Were both happy & will be buying tires there as long as we own our vehicles.
Very very good service.
Kal Tire has always been my go to place for car repairs and tires. Tom is very good at looking after all of my requests.
Great came in after hours had a tech come in and did the repairs thanks
Went there yesterday because I got a nail in the tire before and the mechanic I used was keep using sealant to fix the whole, costco can't even locate the hole after spending my 1hr there. At Kal I just walked in and turn over my key, and my tire is fixed. The service is extremely amazing and I would strongly recommend this store if someone has tire issue.
Knowledgeable, kind, honest, and professional service. Highly recommend!
Had to have a flat repair this week which is not usually a happy experience, but the people at Kal Tire were very helpful and got me sorted out quickly. I am super pleased with the service and will most definitely be back!
I drove over a rubberized tie-down with two large metal clips which resulted in a punctured tire and a smashed back window. The entire staff at Kal Tire on Keating Cross road took care of me. Eric replaced my tire and helped calm me down by consistently reassuring me that he would take care of it. Thank you SO much!!
Very fast and I would recommend this place
Always a good place to look after your tires
First experience with Kal Tire. Great service and prices. Definitely recommend them. I originally went to them for advice on what would usually be covered by most retailer's flat warranty regarding slow leaks from tires I bought from a competitor. They offered to fix the leaks for free (which, it turns out, was a considerable task), and just charging for balancing. I ended up going for the free repair, and then bought two new tires.
Fast and great service
Fast service They fixed flat tire on my trailer. In and out within 1hr.
Staff are accomodating. And service is good..
Friendly, fantastic, prompt service. Superior to dealerships
I made an online appointment over 2 weeks ago and selected certain tires that I wanted put on. I dropped my car off at the set appointment time and Kal Tire called me 1 hour later saying that they don't have the tires in that I specifically ordered and they're going to put on a cheaper one. It would have been good customer service to have called me before my appointment to let me know that the tires I ordered are not in and that I may have to rebook my appointment if I want those specific ones. I appreciate that another option was given to me but what is the point of booking online and specifically ordering a tire if they won't get them in for your appointment. I waited over 2 hours for my tire change, so I went back to Kal Tire to see if it was done and my car was but no one let me know. I then received the ready for pickup text message once I was already home with my car. I have used Kal Tire in the past but this will be my last time using their services.
Very professional, every bit as good as the Nanaimo Kal Tire that I have used for 10 yrs. This store is friendly and make you feel that they appreciate your business. They provide you with details that you can understand, and provide advice that is appropriate for your needs not trying to over sell you. I find them trustworthy.
Today I drove to Kaltire with a flat tire. I did not have an appointment, but Dan helped me out right away. Later on that night when I came to pick up my car, I found out I had to replace the whole tire. Dan took the time to explain to me all the different options of tires I could buy, and answered all my questions about purchasing new tires. He went above and beyond his job, and even stayed way past closing time to make sure I could drive home in my car that night. Thank you!
Excellent service, great pricing, totally recommend!
I went there yesterday with a flat tire. The tire had a nail in it. They fixed it free of charge and kindly would not accept money for a "beer fund". Very friendly. Would defiantly go back.
Quick, helpful, and comprehensive service.
Friendly staff...willing to assist on any size tire required...
Took my BMW for an alignment here, they did an excellent job and also pointed out a couple of concerns I should look into. Great staff and quality of service!
Great service
Showed up at the tire shop with a flat tire. On a Tuesday and was told that they weren’t booking and couldn’t fix my tire until next Monday. I guess if you’re not buying tires are spending large amounts of money here they don’t want your business on willing to help.
Very friendly and knowledgeable staff make Kal Tire my go to for my tire needs!
Excellent service backed by the knowledgeable staff made for a pleasant experience. Highly recommended! On time and every effort to satisfy their customers.
Very helpful staff. Very clean. Amazing services and prices . Their warranty everything they do. My experience today was well worth two thumbs up.
Have had my brand new off the showroom OEM tires stored at their location since 2018. When I called today to have them sent to my local Kal Tire in Kelowna, the manager Dan was extremely helpful in letting me know the status and arranging for them to be safely transported. I very much appreciate the level of service. Thank you Dan and the Kal Tire Victoria team.
Excellent service today. Had a nail in my tire and they fixed it right away with no charge!! Will definitely recommend to other people.
I’m so impressed with the service I consistently receive from this location… my check engine light came on and they took my 2009 Hyundai Accent in immediately and fixed it - same day service!!!
I wish I could give you guys a good review, but unfortunately I can’t. I recently made an appointment to get new tires. When I arrived at my appointment they told me they had some ‘bad news’ and THEY DIDN’T HAVE THE TIRES. They apparently order them and say they should be there within a week. We’re going on two and a half weeks now and I’ve heard nothing. VERY UNPROFESSIONAL!!
One of the best run Kal tires around
Very helpful and eager to please.
Always good place to get serviced. Owner and staffs are straight forward and honest about what i need to get it done. Dont need to get 2md opinion or worry about break a bank
Excellent service! Highly knowledgeable staff and excellent prices
I took my car there a few years ago (2015, this is a long time to wait to write a review, I know) to go get winter tires put on and they decided it needed a test drive. On this drive, the employee rear ended someone and wrote the car off. Kal Tire basically said "too bad" and did nothing beyond giving me winter tires. I'm still paying off this car.
I went to this kal tire to resolve a simple problem which they misdiagnosed twice and cost me more than double of what it should have cost in the first place. Ravi and the staff were polite at first but were not to friendly when I came back in with the same problem since it was not solved. I went in one more time after that and they did not even do a proper diagnostics and blamed the problem on something else. But for a kal tire you service by technicians should be way better than what it is.
Friendly staff and quick service for a flat repair. What else can I say
Best place in town to get tires and front end work done
Fantastic service. Tire repair free if you will shop them for replacement. Free coffee, too. Book ahead to avoid waiting.
I was looking for some tire repairs to be done on my camper trailer and needed the work done as quickly as possible It wasn’t an emergency but for peace of mind I wanted done prior to my trip. I called and spoke with Stephanie and she looked after me on my first trip in (flat tire on my spare tire) The work was done in a timely manner with excellent customer service too (a rarity these days I find). I was so pleased that I asked about having my other 4 tires that were on the trailer looked at. Stephanie said to come in the next day around 1pm so I did just that and the crew worked on my trailer, upgraded the valve stems and assured me I was good to go. Cory looked after me this time and he too was exceptional. I would highly recommend this location for all your tire needs!
Always a pleasant experience at this location no matter when I go.
I have had a great experience with Kal tire. Always willing to work with the customer and gives great deals. Kyle is exceptionally great and enjoy dealing with him for any tire/wheel needs.