Reviews of Canadian Tire Auto Service Centre (Tires)

luken Lake

They quoted 415$, while everywhere else was saying 1200+ and not only that. I paid what I was quoted. They were patient and friendly. Awesome service!

Megan Penman

Friendly staff, however, everything is kind of over priced for what your buying

Stephen Latimer

This store is small and too often they are out of popular and sale items. They will tell you to try Royal Oak CT. They don't seem to like to do rainchecks

Shawn Ginn

Like Walmart except better.

Rylan Dalrymple

Slow, at a different location than the Canadian Tire which wasn't mentioned

Jonathan Hunwick

Had a great experience as a non-car-savvy person. They operated below estimate, worked quickly and within the estimated timeframe. Only complaints I have is the waiting/line up area is confusing and there is little organization on that front; and when I picked up my vehicle, the process was rusand I wasn't able to get my full report on the car that I paid f. I'm sure it's all on file, so I'm not too worried on that front. Minor drawbacks, but all around would trust again, even though they are not "brand specialists", they really know what they're doing

Jammuel Meneses

they don’t take advantage to the costumers. i did bring my car here because there’s a weird noise and they did an inspection after that there’s no noise already. ???????? I save a lot of money

Jack Goff

Turned a $100 into a $1000 job. I get things happen, but I wasn't too pleased with having an afternoon in the shop turn into a week, and to have the deskman talk to me like I was a loon. Again, I completely get it, and I have family who go here for convenience, but there are better service/communication elsewhere, specifically at local shops (shop local, friends)

Sarah-Anne Lake

Love Canadian Tire. It has good prices etc.

S Scholz

Had exactly what I was looking for and helpful staff with no lineup!

Antoine Demers

Called and explained my brakes had been squeaking since they installed my new wheels a few weeks ago. So they offered to charge me $40 for a break inspection. Yeah, no thanks.

Syntext70

Took the time to explain what was fixed and areas of concern to watch in future.

R Qua

Went to get a tire repair done. Super easy task.was told that they didn't have the proper machine to remove tire from rim.

Janine Congdon

Great service, they fit my car in without an appointment

Jonathan Russell

My dad and I got our PAL recently and the selection of fire arms here is pretty good, so we started coming here and we bought a few rifles and a gun safe, we've spent at least $6000 here. Went in to buy a certain rifle and Elliot was supposed to be in, but he wasn't that day, we ended up getting the rifle anyways because the girl there (Caroline) assured me that we could come back and get the price protection on the rifle next time we come in as long as it's within 14 days. So we went in today to get the price protection and a supervisor just refused us, said they don't do price protection on rifles and that he won't help us at all and to shop somewhere else then. Needless to say we won't be buying here anymore, you'd think they help customers who are loyal and spend thousands of dollars at the store, but they don't care about the customers at all.

Nicholas Hein

At first, I had a flat tire and it needed repair. I got my tow service to tow it to this location. I contacted this Centre to let them know that my vehicle is there and needed tire repair. They say that they will try to get it done on the same day but no promises but they can try to get it done one day after due to being closed on Saturday. I was okay with that. I was told that I am the first on the list for no appointment service and it will be done on Sunday. I called back Sunday morning to check the progress. I was told that I am now on the 3rd on the list and it may not be done but it may be done next day. I was thinking why am I the third now on the list? I needed the car for transportation and repairing tire should be easy, simple, and would not take that long to do it. But my car was sitting there for like 3 days. I asked if they can try to get it done today but they can't promise and they have not even looked at it yet that so I got upset but there was nothing I can do. I was thinking in the future, if I ever need to tow my car again, I will not be bringing my car to this location because if there is no appointment, just expect it will take very long time to get your car serviced. Edit: Surprisingly, got a call back in the evening on Sunday saying that it was done and that I can pick it up. It made me happy. Hence, changing my review.

Jadzia Christensen

When buying a car from used Victoria I took it in to Canadian Tire for a pre-purchase inspection and the staff on duty were great with arranging a time that would work for both myself and the original owner of the car. They did a very thorough check and I have now had my car for over 6 months and I'm so glad I bought it! Thanks to the Canadian Tire staff for giving me the assurance that the car I was buying was in the condition as advertised :)

stephen kagan

A few years ago the end price didn't match their quote and no one called to ask if they should move forward with the work. Last year they did some work on my car at a reasonable price and in a good time frame.

Preston Schedel

I was after a set of specific tires (Wrangler Duratracs) and these wonderful folks had the last set on the entire west coast and were able to hold them for two days so I could come get them! Not only that but for cheaper than I expected! Thank you so much!

Veronica V

Very nice people, helpful

Mr Nice guy

Good store busy this time of year so trying to find someone to unlock a cabinet took far to long as it was difficult to find someone with a key to open it so I could get my item. This happens every time with the stuff in locked cabinets. Which I find to be really stupid the things they choose to put in those cabinets sometimes

이도현

Never ever pick up my phone call I drop my car there for service and now for 2 hours I am still calling them What kind of service it is ? And if they are busy at least should give me dial number?

Dale Phillips

Not at all happy with the service management Not at all friendly or caring

Skywise Wolfrider

I always the staff helpful no matter my question

Biffs Werd

It’ll do in a pinch

Noal Balint

I really like the text-updates system. In my case, while mounting winter tires they noticed that a tie rod also require attention, and I was able to communicate with them via text about the severity and quote for the job, which saved me a trip/appointment in the future. Staff I dealt with (mostly Gary) were honest, patient, communicative, and accommodating. Also, when asking around to mechanic friends and other shops their prices seemed very reasonable.

Marko Jovanovic

Very knowledgeable and great service ????????

Mike Dean

Went above and beyond to get me back on the road. Had a screw in back tire which needed replacing so got 2 tires done even though they were super busy.

Gene Hutson

4 tires for the wife's car....done sooner than expected, gotta say they did not bad at all

marge brogan

Had a recent oil change, however after a couple of days noticed oil leaking. Took it back and discovered it was a faulty plug installed. They took my vehicle in right away fixed the problem quickly. They apoļogized for this and the next oil change is free. They were great. I've been taking my vehicles there for years and never been disappointed. Thanks again guys!

Allison Li

Staffs were very friendly, knowledgeable and helpful.

Corrie Twerdohlib

Fast and helpful service! Thanks!

Sherry-ann McNeil

Already did this post. So what happened to it?

Ozzy N.

Great quick service.

Hav S

Gary was phenomenal. They did a repair that went sideways. No hesitation in taking it back, repairing it and sending us on our way.. all in the same day. It may or may not have been related to the repairs but Gary took responsibility and said it's our job to make sure things are done right! Great representative of the CT family.

Zach Denny

Great service. Gary took our car for a drive and tried to diagnose a rattle. He took half an hour to try and figure out what it was and didn't even charge us. Fantastic service. Good, honest automative service. Will definitely be returning for future work.

Dean Mills

A much improved store, great selection of plants - a surprise from Canadian Tire.

Irish Anne

Dismissive employees, no interest to help.

Brittany Au

Excellent service, would highly recommend.

Ainsley Camps

Amana was excellent. She called when she said she would and gave me great advice. I trusted her judgement and she took care of getting my new used truck road worthy. Thanks Amana and team Canadian Tire. I’ll be back.

Ken Warkentyne

I've taken a car in for servicing at this location a few times and the service has generally been fine. The last time was for an oil change and they also fixed a break light, but they did something to the electrical control unit that caused my oil warning light to turn on, which I didn't immediately notice. Brought the car back just before closing and they figured out what was wrong and reset the unit. In the end, I felt they did a good job fixing their mistake and I was happy overall.

Enoch Bachman

Exceptionally talented and organized team. People keep giving them bad ratings because they neglect their vehicles and expect the mechanics to be magicians.

Matthew

One of the best stores. We shop there for everything.

The Femme Fatales

I had 2 emergencies today. One I had to take my son to emergency and 2 my starter crapped out. Manager Mack and Ryan were so amazing and really made my day by squeezing me in and have the right starter brought to the shop so they could get me to the emergency and then home to Nanaimo. Will never forget and so grateful.

Dana P

Small Canadian Tire, friendly staff, though I found their repair shop expensive.

Glenn Campbell

The management and team at this location do everything in their power and beyond to ensure the right parts and prudent advice is given. 2 thumbs up for these guys.

Mason Stratholt

Contantly use this store for parts and accessories. Good phonecall service, great staff and a great manager who is personable and always looking to help.

HP Motorsports

Shout out to these guys! Just went in and needed a special bolt cut down an inch and they got it done within 5 minutes for me, and the tech even deburred the tip! Short but enjoyable experience .

Javi Dichupa

Went in to get my tires swapped out, and was very pleased with the service. The staff helped me pick out a good set of tires which were on sale and were able to get me in and out of the shop before 9 AM. I would recommend this service center to anyone who needs work done on their vehicle!

Ryan Petersen

Had an emergency flat that was promptly replaced for a good price. Really happy with the experience here.

Lucas Brentano

Took my new car in for a tire upgrade and 3 wheels were damaged by the "technician". Terrible service. Never again.

꧁sʇuʌɹϽ ᴉuoꓕ꧂

This is a good store where you can find all kind of common good. The prices are average. Sometimes is hard to find help finding something you know the store has.

Drew Mowat

Good enough buy trying to get me to get spark plugs when I just replaced them 4 months ago

Tim Wiggins

Friendly staff.safe environment,great parking Found what I needed.

BlankExpression

Apparently your not 24hrs anymore

Haibin San

Excellent tire-replacement job on my vehicle! The store manager didn't smile much but was professional and genuine. The mechanic was quick at what he was doing and finished the job within half an hour or so. They would provide you valuable insights and advices about your vehicle and let you make decisions of what you want to accomplish. THANK YOU very much for the service and have a great day!

Richard Lapointe

Just stopped in to get my tire fixed. They couldn't do it because some people didn't show up for work. I expected more.

Riggy Pop

Always reliable service keeping my vehicle safe and running smooth

Bri Fletcher

Very happy with my winter tires this week!

kristen hardy

I've stopped by their automotive service centre a couple of times and I was most pleased with their kind-hearted and helpful personal. Great customer service & trustworthy folks work here, serving the Langley area. I would highly recommend dealing with this location over others.

Lance Shaver

Had a couple flat tires this year and the staff were always super helpful and made it a painfree process to resolve!

Lauren McCarthy

Stopped in last min to get some help with some missing lug nuts we discovered after my car started making a horrible sound. Everyone was so lovely and went the extra mile to help us out. The thing that really stood out was just the genuine care and even great conversation!! You have some wonderful, kind hearted people on your team working there! Kudos you rescued us and made our night!!

Cristina Calzada

Good selection and prices

Desmond Brisbin

Dropped off a battery to be charged (test if it's dead or will hold a charge) at 10am, expecting a call a couple hours later. No call. They didn't answer the phone when I called thee different times that day and three times the next day. Stopped back in the next day and was informed they may not have actually put it on the charger. Next they performed a charge test in front of me that didn't pass... but may not have been put on a charger and is exactly the same as when I brought it in. Thank you so much for literally doing nothing. Only earned that one star because the guy at the counter was nice enough to answer a couple unrelated questions.

Kelly Uyesugi

I had my engine light come on in my car and I was reving very high ,on my engion. I took my car into Canadian tire and the guys there " Ron" and the team took care of my car and fixed it . I thought it was something much bigger , I was very pleased. In the past five years of service from Canadian tire for me , has been great... I call and they take me in right a way and always call me before taking action to the car... I feel very confident with them and I Have always been very happy with my reuslts... thank you Canadian Tire for taking care of my car... Kelly

Brian Michalski

Fantastic service, very happy with the work they did. They keep busy so it’s hard to get them on the phone but you get very friendly face-to-face care. Within a reasonable amount of time they diagnosed and repaired a weird electrical short and fixed my brakes - good as new.

Timm DesRoches

They are closed!!

Ralf Riegel

I drove up an hour before close with a deflating tire and they repaired it on the spot. Wonderful service and fair price. The location is also quite convenient for those living in Gordon head. I was hoping that once the general goods component of the store closed down that they would turn the old store into a huge auto parts store.

Ann O'War

Who is answering the phones at this store?!?! I've called about 10 times, select the department that I want and go on hold. After a brief hold, I am looped back to the beginning and again asked which department I need and what service and go on hold. Looped back to the beginning again and again and again. OR the alternative happens and you just plain get hung up on or the phone rings out. No voice-mail, no let us call you back, nada! This is ridiculous and unprofessional. Do you even want the business? Doesn't seem like you do. Maybe don't have a phone line if you have no intention of answering it.

13Y Hu

fast pickup service

sam gossen

Called to ask if i could get a tire changed today. Apparently it's a "maybe, maybe not type of thing."

Tyson Walters

Staff were very helpful. Look forward to my new tires next week.

Dallas K.A.

I love their plant selection.

矢形彩子

Stuff is very kind!

John MacLeod

Helpful in finding a solution to my vehicle problem.

Gerardo Arguello

I need it Winter Tires for my GMC vehicle, and Tao the Manager of the Shop suggested me to get the Michelin tires for my SUV. They had it installed and also they check to see if there was anything else my vehicle was in need of repair work need it. Peter the installer was so nice to pack my All Season Tires in a Bag without any ripping and cleaned. I have taken my vehicle for repairs for many years now and I trust thier work and dedication plus they care for the customer and tell you what is need it and what you don't need as many other shops that try to sell you things you don't need. I would recommend this location to anyone who needs any kind of work for your vehicle. Clean Shop, Nice and pleasant staff plus excellent service. As Auto Centre Repair Shop they perform many type of repairs like: Tire Installation, Tire Change, Engine Repair, Car Inspection, Tire Centre, Tire Shop, Oil Change, Tire Repair, Car Repairs, Van Repairs, Truck Repairs, Book Appointment, Winter Installation, Summer Installation, Radiator Repair and System Flush, Transmission Oil Change, Repairs, Shop, Flat Tire Repair.

ryan arrowood

OK service

William Weathersby

Recently I needed a place to perform an out of province inspection on recently purchased car. I had called around to many places, *(BCAA, and at least 10 other qualified BC provincial inspector shops)* and ONLY Canadian Tire on Cedar hill was able to immediately inspect my car within 2 days compared to weeks out. I delivered the car and was very satisfied with the promptness and courtesy of the service. Canadian Tire personnel texted me updates while the car was being inspected and I was informed of any issues that had been noted. And finally and most importantly, I was not price gouged on the cost, which amounted to about $150 with tax. I highly highly recommend anyone who is needed to get an out of province inspection to check with Canadian Tire FIRST before calling anyone else.

Kenneth Stevenson

Good prices and return policy.

Tom Cantley

Without a doubt the biggest joke of a service Dept I have ever had the misfortune in dealing with. Brought a car in for a customer for a pure purchase inspection after it had already been through 2 reputable shops Their tech called a leaking valve gasket and their service writer Terry told the customer it was unsafe causing him to cancel the deal. This is where it gets good the service writer forgot to get payment from the customer so expected us to pay. When we refused he ran away not to be seen again. We then waited 200 minutes until someone else took over who at least one what he was talking about Matt. Matt came out to the car with us and was asked to show us where the leak was which he could not. Matt offered to have the tech who did the work come out which he refused to do. In the time I was there another customer was waiting to have her ban back latch repeated. Apparently the tech broke his drill bit in the lock and they were trying to charge her shop time to extract the but. Another customer was picking up his wheel which they had broken changing tires. BOTTOM LINE GO ANYWHERE ELSE!!!

Bruce

The team was very professional. From the man who took my original call and made my appointment to the the people who fixed my car, everything was well done. It felt a bit pricey for what I needed fixed, but they were transparent about what the costs were for.

Colin Aldridge

Very accommodating and amazing service.

Ross Walton

Have always received good service at a fair price.

Derek Roberts

Auto-focused smaller CT outlet. Good service and always orderly. Recommended.

Cameron Grant

Been using this shop for the last 2 years and nothing but great service. Seems to be a really switched-on crew working at the desk and in the shop.

Damon G

Oh boy, this place can do better if they work on being honest and their prices, unimpressively expensive

Cameron Swityk

Didn't need auto service so idk about that, but they rent tools! (w/deposit at the cost of taxes). Also they only have essential tools etc so no need to explore endless isles at the regular places

Mizanur Rahman

Unprofessional and obnoxious customer service, have no respect for other peoples time. Since You have not found the details. Let me give you the details. A few weeks earlier I have changed four of my tires. During the delivery I as asked to come back to adjust wheel torque after 150km of driving. I have repetitively asked whether I needed an appointment for that. I was assured that no appointment is needed. On Friday around 1:00 when I walked into the store asking for wheel torque adjustment they asked me to park my car behind the store. I didn't understand at first time where to park it. they were very rude when I asked again where to park. I ignored that. But then I waited more than one hour and 15 min for the service, that I was assumed will not take any time. I waited and no body showed up.

Suzannah Kelly

When I called, the person I spoke to recommended expensive tires. I didn't know any better so I booked the appointment. When I got there, the people behind the desk noticed how expensive they were and suggested several other tires. Then, the mechanics looked at my old tires and said they were fine - I didn't need to buy any. They could have talked me into spending $800, but instead took care of me. I'll be back.

Question Reality

Service prices absurdly high, bordering on con artist level, much higher than Broadmead location. Makes me angry that pr--ks like this exists in an area with 'starving' Uvic kids needing car-fixes, thinking the big brand of CT and mainly in-their-neighbourhood was the way to go and will help them (not!). .......... Takeaway: this spot too high!! Get phone quotes!! I don't know if Hillside has service but again B'mead does.

Shane Hansen

Great job diagnosis and fixing my 2009 Nissan Murano.

sifan pan

Costco said need 2month to get my snow tire, ordered one from here snowtire took me 1week.

John Brum

It is a decent place with good staff. Nothing in Victoria is cheap anymore so they are reasonably priced for our market

David Willson

Staff knew their stuff. This location only has automotive stuff, as an FYI

Eric Dykeman

I brought my vehicle in for maintenance to this location; a routine oil change, a brake light issue. Both of these issues were resolved, however following the appointment, there were added complications. I had left my vehicle onsite for the day, and was notified midday of further maintenance recommendations on a few items that had not been previously discussed. One of them being a replacement battery. As I felt there had not been any issues with the vehicle prior to the appointment, this work was unnecessary, so I opted to proceed only with the work we had agreed upon. Upon retrieving my vehicle at the end of the day, there were two issues. The first being that the running lights on the car had been left on, and the second that the glove compartment had been unhinged. The clerk was able to assist reconnecting the glove compartment right away, which was appreciated. Ever since this appointment, my vehicle has struggled to turnover, requiring a few turns of the key to turn on. I suspect the battery was drained from the running lights being left on. While I suppose this may have been an oversight, it seemed to confirm the narrative that my battery needed to be replaced, despite not having had any issues prior. This left me feeling a bit uncomfortable getting further work done at this location. If this had been intentional or not, I cannot trust this team with the maintenance of my vehicle. In summary, I believe the team at this location is capable of simple and routine work, however I am not confident in their thoroughness to complete any work outside of this.

Liv MacIntosh

Tried to tell me I brought the incorrect part to install on my car because they couldn't find the holes to mount it. They just needed to remove the stickers covering the holes as per the one page instructions that came with the part. I took it to another garage and had it installed promptly and easily. To their credit they didn't charge for labor as they didn't actually install anything.

GB Victoria

Just had a second set of Cooper Discoverer tires installed on my truck. Last set lasted six years, 64K miles, 103K Kms. This shop has done the installs and rotations for all these years plus repairing and replacing tires for some of my friends. They have always been courteous and friendly and have done their job well, within the agreed time frame. Thanks guys for great service. Gordon

Kyver Schofield

Always had quality service from this Canadian icon. Being able to use their interest free payment plan for more costly repairs is a great bonus.

Kristine Lowe

Awesome people. Great service and fast. Yay.....

Jamie Savoie

This service center is beyond amazing. I was told by another garage I had a dangerous problem with ball joints and Canadian Tire was going to fix it for a great price and they found out they were perfectly fine. A different garage was trying to dupe me and were quite aggressive. The staff here explained everything so thoroughly and provided me accurate info. No work needed to be done. Was annoyed that another garage wanted to dupe me but very happy I went for a second opinion with them. Saved me 1500$. They are honest, knowledgable and quick to get you in. I will go back time and time again because I trust these guys. It's hard to find a decent garage these days. Thank you so much to the whole team!!! Jamie

Superkitty

Always helpful

heating guy

Called in Thursday to see if they had time to repair a slow leak in 1 tire. The guy that answered the phone said they wouldn't have time until Saturday. I asked what time and he said Saturday was completely wide open and suggested 9am. I asked how long it would take and he replied it should take 40 minutes. So I told him to book that time. When I showed up on Saturday there were 3 guys at the counter and 1 person with a tire in front of me. Nobody said anything. It took 5 minutes before Neil started serving the customer in front of me. I wasn't paying much attention but I overheard the last part of their conversation. The customer didn't want to provide his personal information to Canadian Tire as his info is permanently on their system. Neil said it was company policy and couldn't provide service. The customer walked out with his flat tire in hand saying in this day and age with privacy concerns the policy should change. I don't know if this exchange had any bearing on my exchange with Neil. He served me next. I told him I had a 9am appointment to repair a tire. He told me that I could expect a call from him before 4 as to when my car could be picked up. He told me I had a booking that was standby... not an actual appointment. I told him what I was told during my phone conversation and that person did not say I had to leave my car there all day... I was told it would take 40 minutes and it was an appointment. Also as I didn't anticipate this I did not have transportation home. Neil told me that I was incorrect and the person I spoke with on the phone would not have made a mistake. Basically he was saying I was lying and trying to get faster service. I know what I was told on the phone. I understand people make mistakes. But I'm baffled as to why this Canadian Tire employee would go out of his way to refuse any acknowledgement that there may have been a mistake during the booking process. If Neil would decide to deny any wrong on something so blatant would he do the same on a mechanical repair that didn't go right? I hope the entire garage culture is not in line with this employee. It appears that at the very least the service counter staff need training on customer service... or maybe they already have and are implementing the training... There are better garages out there that will help make your day better and will make efforts to solve a problem... not view the customer as the problem... or view them as a liar. Update... a few things transpired since first writing this review. Neil did book me in as a regular appointment to repair the tire the following day. So I went in again. After 20 minutes I was told the leak was due to a nail but the nail was too close to the side wall and not safe to fix. And I couldn't replace one tire because they didnt carry the same brand so they would have to sell me 2 tires. I decided to search for a tire shop that carried the same brand so I left again without my tire being fixed. I went to another national chain tire shop and they assessed the tire as being safe to repair as the nail was more than 1 inch from sidewall and puncture wasn't going towards the side wall. They questioned CT's assessment. I question how many customers end up buying 2 new tires? The owner of this franchise location called me in response to the initial review post... just before I went to the other national chain. He commented that 1 star reviews affect guys that are trying to make a living and asked if I was angry. He did not acknowledge his employees making any mistakes but instead said it sounded like the person who made the first appointment did not do a good job telling me that I had to leave my car as standby. He offered me free balacing if I bought new tires there. Needless to say I'm happy with my decision to go to their competitor. It enlightened me. A simple tire repair is not simple and your choice in shops is very important.

Joey Crowther

Great car service and friendly customer service from Gary and Mack.

RT Holdings Ltd.

A go to place for all my vehicle needs... friendly service and the best price I've seeen for tire storage!

Olvie Li

I brought my vehicle in to have the tail light bulb changed. I was initially disappointed in their service as, after nearly 2 hours of waiting (they did my headlight in that time as well), they changed the wrong tail light on my vehicle and I drove away still with only one working tail light. I had to return the next day to get it redone (since it was the end of the day). When I asked why they didn’t “check” to make sure it was fixed before returning it to me they said they were “busy” and that they’re “robots” and do as they are told (there was a miscommunication issue where the reception wrote down the wrong tail light side). The good thing is, they were apologetic and made the changes right away the next day. I didn’t have to wait long even though they were busy in the shop. Just to be safe, they changed all the bulbs on my tail lights (which was a total of 6) and didn’t charge me. All in all, amends were made to an upsetting situation. The manager also called me and asked for my comments. I trust that this was just an uncommon mistake and they treat customers and their vehicles with utmost respect and care. The fact that they’re always booked up with customers I think speaks to their quality of service. No hard feelings. Thank you for your service, for following up and being thorough in the end.

Ashley McMath

Pretty sure it's closed. :(

Mickey He

Second time there to get my car inspected and tires fixed. Got specific updated about what needed to be changed up. Pretty efficient service too

Scarlet “새봄” Kim

Very kind :)

Jordan G

I showed up to the auto centre at 6:09 and didn’t realize they closed at 6. The woman working inside came out as I was walking away and allowed me to quickly buy a car battery that I desperately needed. Very appreciative of the customer service.

Benjamin K

Great customer service, they made a mistake once when repairing my car but once I came back to explain the issue they immediately made an effort to correct it. They want to actually fix your problems, not just charge you for a service and leave you hanging around.

Ian Fox

Couldn't find what I was looking for but good variety

Sandra

I really appreciate the level of service I had here doing my emergency repairs. The receptionists were kind, and I was actually able to go have a look at my car in the shop (after its inspection) to go over everything with the mechanic and physically see what needed to be done. This is huge to me because I'm often not taken seriously about my car as a woman, and even though I'm not a vehicle expert, I want to know what's going on with it and learn. Ron is a thoughtful, honest mechanic and my car is now driving like a dream. You're in good hands with him looking after your vehicle. Thanks again for your work.

Tanis Abuda

Nice store but terrible service and super slow checkout lines. The service at the old one was much better.

Psyrin DJ

After having a negative experience at the Canadian Tire Auto Centre in North Van on Saturday, the Grandview location has restored my faith in the brand. Stanley was extremely helpful over the phone and I was able to get my car looked at within half an hour of calling. They took my car in right before closing and managed to patch my tire all within about 2 hours of the first phone call (over Easter weekend as well). Any time I have needed work done quickly without breaking the bank, this location has always been wonderful to deal with.

DownTown BTOWN

Best service in town, 5 out of 5 stars for sure ????

Arthur Surjadi

The Stock Data's in their computer not accurate, but the shopping experience and environment was still good because of the service

William Andrusco

Love Canada tire! If you need to ask why, just go visit one.

Marc Jones

Car had a wiper motor problem and the part was difficult to source from anywhere including the local dealer, but they found it, installed it and made the effort to keep me updated throughout. Can't ask for anything more and very happy to recommend them.

Christopher Brooks

Excellent, friendly and had what I needed.

Chris Y

Amazing group of guys that really helped me out when my car broke down. Even though they gave me the bad news they will always be my number 1 choice for automotive services. Thanks so much for all of your help!

Martin Zhao

They said they fix my car but actually not. I end up smoke by the highway. P.s. This happened 6month ago.

Holly Hockridge

Great service and the mechanics were very helpful. Did the job quickly and no problems

Erik Bentzon

I have used Canadian Tire for tire replacement on numerous vehicles and always felt fairly dealt with and good advice. This time was a major repair on a new to me F350 Truck. The work was done in a timely fashion and was less expensive than the dealership. Then there was a minor problem and here Gary and his team shone—they accepted my word without question and went into action ordering new parts right away in order to redo the job if needed. After that—the communication skills of each of the people I talked to was exceptional and genuine. First impression was good—second impression was superb. I will definitely return for all future work and maintenance. A well run shop with great service! Thank you Garyy

Debbie Cribby

Great prices and service!

tommy sanders

Wheelchair accessible washrooms good staff

Dana Jill

BEYOND thrilled with my experience! Super professional, explained everything clearly and most of all, they are HONEST! I am so thankful to have found a new shop to take my car to! Very highly recommend!!

beau

They gave my dad a free tire repair By putting a plug in for free!!!

GREG

Just too busy there. Would of had to wait No I didn't have a appointment.

Steve Moir

Dropped off my truck for an oil change appointment before store opening, received a text 10 minutes later asking if this was the correct contact #. Received a text a few hours later that the truck was ready. Picked up the truck and was out the door very convenient . Fast friendly service.

Matthew Vandermay

Reasonably good service. Was quoted for 1 hour of labour to do some exhaust work. Vehicle was scheduled to be on lift at noon. I get called at 12:20 to say it is done. I go to pick up my car and I am charged for 1hr of labor. Make of that what you will. They did good work and the staff are pretty friendly.

Jord Williams

The work and the customer service was good. My car was parked and all of the doors were left unlocked. The unnecessary Plexiglas and mask wearing make for an impersonal experience when trying to communicate with the individual at the counter.

Dennine Dudley

Been having them look after my vehicles for decades now. Always great service and support. Highly recommended!

Matthew S

Used to come to Canadian tire for a lot of my auto needs over the years but my last two visits have been so poor that I will never use this location again. The parts and customer service representatives have absolutely no knowledge of the vehicles they are working on and clearly need further training even in a simple fix such as headlights. They tried selling my girlfriend $150 headlights and $250 in labour to install. The manufacturer parts ended up costing us $100 total and $56 for install at our local dealer. I highly recommend going to your local dealership first before coming here.

K PK

Over priced! Got stuck taking my truck here a couple of times and they charged me way too much for small jobs I couldn't do myself. Person that I spoke to was nice and said they would waive part the diagnostic but when I went to pick it up the clerk there didn't acknowlege it at all. Seems as tho they make alot of money adding an extra hour onto every bill when you drop something off even if you know what is wrong with the vehicle and they don't actually use that time figuring it out.

Tami Gilmore

Staff is friendly and always willing to help a girl out no matter how small the problem.

David

Amanda and Chuck did a wonderful job of fixing the problems of my car!

jean CHeng

(Translated) Complete items, fair prices, relatively modern and simple products (Original) 物品全，价格公道，产品比较现代简约

Kailyn Monti

The wonderful people at the Canadian Tire Auto Service Centre got my car back up and running great in amazing time! Very friendly and professional staff - I'll definitely be coming back :)

Regan T. Cameron

I thought I needed a fuse but the fellow behind the desk opened my hood to show me how to put it IN and it turned out I didn't. The dimmer on the dashboard lights had inadvertently been turned WAY down. Trouble shooting FREE And he was so gracious and quick. I was very embarrassed, very impressed and VERY GRATEFUL

Rick James

Went in today to get an oil change and an out of province vehicle inspection. After getting the invoice estimate the staff were very helpful and informative of the different options available. I expressed that I would like to make the repairs as cheap as possible and they accommodated that by switching a few products around to lower quality items which in return saved me around 1/6 the overall bill price. I appreciate that the original estimate is what will be best for your vehicle, but they will give you cheaper options upon request if available.

RaTa

Super bad and incompetent customer service !! We just wanted to get an oil change for our van and they did not ask us in advance for the height of our vehicle and when we dropped our car off they just said yeah we can't do it (hoist is not tall enough but they knew it's a campervan) without giving us any alternatives. So basically we came there for nothing..very disappointing ... we won't come back

Emily Pamela Jansson

Horrible they seem unknowledgeable Over priced and they laughed when I do don't buy all 4 tires. Dissatisfied

Richard Smith

I had really good service with these people and the bill was within a couple of bucks of their quote. They were able to find the right part for my aging 1990 Dodge Caravan so I was pleased all the way around.

Min Kim

Their business hour on Google, they open at 8:00AM. I went to their location at 8:00AM and waited for 15 minutes, they didn’t open. There were many cars waiting for them to open.

Lise Appleyard

Bad service paid for dionostic services and got a maybe this or maybe that!!!!!

Kevin Wilson

December 23 - needed a battery replacement, and understandably my regular shop couldn't accommodate that close to Christmas. Canadian Tire told me to come on in - they were hopping busy, but were well staffed to get people through. Got the battery in that morning (sooner than they said it would take) and told me I could pick it up then, or after work if it would be more convenient. Running well now - easy experience, professional, polite - I'd go back.

Sara Jonsson

Great work and service

Ami Balfour

Surprisingly good auto repair centre with competitive pricing.

Caslyn Bonzon-Wolf

Passive aggressive staff. Saw the sales reps face on the Employee of the month board and he's not worthy of that spot.

Christine Baker

Great

Isabelle Poirier

Always find what I need.

Jeremy Smith

Best auto service center I've ever been too. The front desk guys are so charming

Jagmohan Singh Ghumman

Zero star .After 1 hour wait They start work on car .

dan merrell

I store my winter tires with this location, and had the check engine light come on just before I was going to get my tires swapped over for the spring. I decided to get the whole car checked over and oil changed, etc. They provide the work order of everything that needed some work and advised what needed to be done immediately vs what could be put off which I really appreciated. I’ll definitely be going back for more honest work/repairs.

blair anderson

My battery died in the middle of the night. Was able to have car towed to the parking lot and registered for early morning service. Followed this up with timely text communication that morning. My battery was found to be under warranty and my car was back on the road again by early afternoon. This couldn’t have been done so efficiently without timely proactive communication from the team there throughout - thank you again for your service!

Michael Cross

I've owned cars for 45 years plus. I do many of my own repairs, because of poor service in the past. But, this repair shop, their service and their work is top notch! Although, I haven't used them a lot, every job they've done for me, was some of the best work I've seen. I recommend them fully. Cheers, Mike Cross

Sydnie Strenja

Brought car in because it was not starting consistently and was told that there was nothing wrong because it started each time they tried. On my way home, the car broke down again at the grocery store. Later learned that my starter needs to be replaced (from another shop), yet they could not diagnose this issue. These mechanics are untrained and awful at their job. TERRIBLE!!!

Eve Paraschuk

I wasn’t sure about going to Canadian Tire for Auto service but had a great experience when they were able to exchange my winter tires for summer ones. They informed me my rear break pads were getting low. I phoned around and they actually gave the best quote for what I wanted done. They did exactly what I asked and were great to deal with. I feel like this specific location takes pride in what they do.

Stan Khan

Very good customer service and have a wide array of parts to purchase. I've been there a few times to purchase parts for my vehicle and have always been pleased with their service.

Norman P.

Gary, the manager is absolutely fantastic. He cares so much about his store and his staff and the customers. It really shows. Great work to the rest of the gang as well. Canadian tire has great prices and works to get you in when you need it most. Highly recommend to all my friends and family.

Will Bellamy

I came here a year ago for timing belt replacement on my car with interference engine and transmission service. Was told multiple times they would do the trans fluid properly (acually pump out old fluid and replace) and found out months later that they didn’t even do the service by inspecting clamps, and by the fact my trans fluid was still dirty lol, also found out the expensive lesson that the tensioner wasn’t installed properly and timing belt slipped, destroying the engine. Lol don’t blame the mechanics though seems like they are pumping cars through there so fast they aren’t doing jobs properly which is indicative of pressure from management, won’t blame working men for a shop culture. Work was done on a Saturday and they finished up late so rush rush rush was the order of the day seemingly, they give cheaper labor costs marginally because they don’t do it right AVOID LIKE THE PLAGUE you don’t see any other shop with ratings like ct for good reason!

Aashu Kumar

Exceptional service, quick and easy! Staff is very nice. I would highly recommend this place.

Josh Harris

Friendly staff

Chunying Dong

Excellent services for all my visits in the past year since I switched to using their services. They are honest and do not sell services not needed.

Rodney Hiebert

It's OK, they could turn up the AC, looks like the new owner is cheap also.

Caleb Helgason-sereda

Got an inspection done and they were quick and efficient

L *

This happened (July 3 @ 12:12pm) and my experience was horrible and beyond shocked how rude, immature and VERY unprofessional the employee I was talking to from this store in the AUTOMOTIVE department. STAY AWAY FROM THIS STORE. This store do not even deserve 1 star after having that conversation with that horrible human being. I am about to purchase over a thousand dollar set of tires online for my vehicle and called the AUTOMOTIVE service and see how much would they charge for tire change. Whoever answer that call from AUTOMOTIVE department must be fired if Canadian Tire DON'T wanna lose future loyal customers. I can guarantee that HE do not care about Canadian Tire as a company as he do not care about me trying to spend over a thousand dollars for this store. I am just trying to ask some legitimate questions and just want 30 seconds of his time but he chose to hang up on me for he said he is busy. I was even polite to ask him to please bear with me as I am looking for the correct information of my car to avoid confusion but he instead just hang up like a CHILD who has TEMPER TANTRUMS. If He don’t care about me who is about to spend over a thousand dollars to bring business to the company in exchange for 30 seconds of his paid time by the Canadian Tire, I’m wondering how he treat those customers who spend less than that. To the extremely RUDE and UNPROFESSIONAL person who answered my call, my TIME is as precious as your time SIR! If you do not wish to answer legitimate questions from customers then clearly you're in the wrong business and if you hate getting calls then QUIT YOUR JOB to spare Canadian Tire an embarrassment and losing business for having YOU. You are dragging down some good employee from this store and that how selfish of you. Mopping floor as a job do not require answering calls from customers just to give you an idea. I'm wondering how the elders are treated when they call this store and you happen to be on the other line. To the executive officers and Shareholders of Canadian Tire who are reading this, you're setting your bar really really low for having this horrible PERSON representing your company. I am a loyal Canadian Tire customer and now I will also cancel my triangle Mastercard. I will promise not to bring business to this company EVER. I know it doesn't affect that much in your business but I will spread words to every person I know that is trying to bring business with Canadian Tire in the future. I already filed a complaint at the head office and I'm hoping it's not too late for the company to address this issue before losing another loyal customers.

Andrew Polanyi

They will overcharge you! Went here a few years ago for a realignment and they tried to over charge me. I refused to pay and sat in the room for 45 minutes until they took the overcharge off. Wanted to get my story out because all the stories that this is still happening. This shop is one of the worst repair shops in Victoria and I recommend you take your business elsewhere.

asap jun

Needed some odd ball headlight bulbs and they had them and at the best price

Gerardo Migliorini

Hello Cdn Tire Shelbourne Manager , Nathan ,Mack , and Mech Raymond were very courteous and professional at their customer relation ,we had our vehicles satisfactory repaired.Good !!! Keep up the good work. Gerardo Migliorini

Calem Bardy

Went in for new tires and an oil change. Quick, thorough service with a detailed form at the end. Prices are fine, you get what you pay for.

James K

This store automotive customer service even not worth for 1star!!!! A guy who usually get the phone in every morning time, he always giving me an attitute when I ask to get appointment every single moments. What was the big deal to deal with make an appoinment? Why you just hold the phone each single time while someone ask you to make an appoinment!!!!! why are you being hostile in way your speak? Who do you think you are? Why you getting pay for it? Did u even get trained to deal with customer? Or brain problem with family background? Did someone affect to your personality? Why you guys still giving pay for him? It looked he got lots of complain before in this google reviews. Karma will must bite you back. you will must pay.

Christina Ianni

I have been taking my old car here for a few years. Honest, friendly people. I appreciate that they don't overprice / overcharge, and are pragmatic about what is really worth doing on the car.

Noel m

Great & quick service!

Ingrid Baumann

My husband and I came from Salt Spring Island to have provincial and federal inspections done on our car. Our appointment was at 2pm but I called en route that morning to inquire about chips I'd noticed on our windshield and was told that the car might may not pass inspection. Given that information we were very fortunate to get them repaired before our appointment. Our car was taken in promptly at 2pm and the inspections were completed 1 1/2 hours later. Unfortunately our Honda didn't have daytime running lights so it wouldn't have passed inspection but Gary had already given me a heads up about that so I wasn't too shocked. He also knew we'd come from Salt Spring Island and he happened to have a cancellation so we were able to have the running lights issue resolved as well as another minor issue that the inspection uncovered. I dealt with Ryan and Gary and they were both very kind and understanding. Ryan made sure I knew what papers to bring with me when I made the appointment and they went out of their way to make sure I didn't have to make another trip back to have the work done. Thanks to both of them and the mechanic who worked on our car I was able to leave that day with the proper documentation to have our car licensed in BC. Thank you so much!! When I cashed out Gary asked me if I wanted to sign up for the rewards program. When I agreed and he activated my card I was delighted to find out it was a 'bonus day' and I had earned over $56 in rewards money! I have no qualms about recommending this service centre. I had a very good experience and wouldn't hesitate to go back again.

Gabriela Ferreira

I had issues with my car twice and both times, Mack helped me and made sure my car was good again. Great costumer service, really friendly and knowledgeable. Definitely recommend.

David MacLeod

I am a repeat customer. Every I drop off my Jeep, I get an accurate quote and they stick to it. Every repair made did not require follow up . Thanks!

Nadia Funk

Great service, quick, efficient, friendly & professional. Went out of their way to help out, squeeze me onto the schedule & get the job done smoothly.

Brad

Huge thank you to the service team. I came by in a new vehicle on a very snowy day because my TPMS was telling me I had low pressure, and being Sunday the dealerships service were closed. I couldn't find a low tire but I wanted to be sure. The service team didn't hesitate to send someone into the snow to test my pressure and top all 4 tires up. Very thankful for their help! Thanks Canadian Tire service!

Matthew Ouilette

Go to a good independent mechanic. This place overcharges on labour becuase they just arent that good. You want an experienced mechanic not a technician.

Daniel Koning

Always professional and capable

Kate Sarginson

I bought my winter tires here three years ago. Every year I go and they take off the summers and put the winters on. Never had a problem with them. Nigel the manager is the sweetest guy and very helpful. I can't help but wonder at the negative comments on this site are mainly from guys. For instance, you don't realize you don't have your winter tires on your car? You couldn't tell just by looking? As for the rest of them when I wait for my car I see a parade of them come in and they think they know it all and it should be done for free. As I said I have had work done here for over 10 years and never had a problem.

Shawn Clint

Been dealing with this garage since I moved to the Island in 2018. Have had exceptional service and prices are competitive. They have great communication as well during the whole process. Would highly recommend.

Reuven Gordon

The work I have had done on my care with them has all been great. They have made an effort to get stuff finished as soon as possible.

ramona chen

(Translated) This is the closest shop to me. I used to go to rmd in order to find a Chinese staff member. I am very happy that now this shop has staff who can speak Chinese in order to strengthen the service. Amada helped me with enthusiasm, allowing me to carry out car inspections and tire changes smoothly. Not bad ???? (Original) 这是离我最近的一家店，以前都为了找个中文工作人员，跑到rmd，很开心现在这家店为了加强服务，也有了会说中文的工作人员。Amada热情地帮助了我，让我验车、换轮胎等业务能顺利进行。不错????

Peter Redekop

Great shop will highly trained and experienced technicians. They also have a full selection of automotive parts available in store for purchase. The parts they didn't have they said they could get within 2 business days which is great because I couldn't get them anywhere online within a week. Go to place for all my service needs.

Penny S

Worst customer service including the Management. Items were stocked on the wrong shelf. We went to check out with that item and informed the cashier that the price is coming up wrong. Cashier said you are wrong. We asked for the manager. Manager came we explained the situation and her response Okay what do you want me to do about it.....that's the price. Worst service and will not recommend this store to anyone!

Jonathon Sherman

Good service, and helpful advice. I wasn’t sure if I needed new tires, and the gentleman helped me measure my treads and advised me not to spend the money yet. Thanks for the oil change, and see you next time.

Linda Johnson

Both Gary & Mack treated me well without being condescending about my lack of knowledge toward the process. That is so refreshing. My car service was performed as they said it would in the time declared.

Bradley

Awesome service

Linda Dewitt

They were so great and we had excellent service thank you CANADIAN TIRE

Eli M

Great service with these guys!

Kent James

The service person was very rude. Sorry to say.

Ciera Sinclair

I’ve taken my car in here a few times now and am always very satisfied with the service! Gary is super helpful and honest, I feel very informed and fairly treated here! They are always super quick with service and pricing is always accurate. The text updates are super helpful and they are very easy to get a hold of, Thank you.

Caleigh Lehan

They were great! Explained the details very clearly and gave me some cost-saving options. The staff were very respectful and I will definitely be coming here next time I need work on my truck.

Evan Moore

Absolutely fantastic service. The staff there really try to actually help you, not just sell you things. Every time I've been there they've talked me through the services and helped me understand what needed doing and why. I take my car there and nowhere else now any time I need something done, because I know I'm going to get the best service I can get.

Jorel Pilon

Questionable service. Go somewhere else.

Kiara A

Some people here are very friendly and willing to go above and beyond, however, others...not so much. The time estimates that they give can also be hit or miss, and I have noticed that they tend to underestimate how long it will take to complete the work. On my most recent visit, I was told that a simple replacement would take 10 - 30 minutes, but it ended up taking almost an hour and a half.

David zhao

First I want to thank you to the awsome guys working there who are able to squeeze me in and get my tire rod changed in a timely manner. That is totally beyond my expectation! Thank you!

Paul G

This place is terrible. They will tell you one price than find 5 other things to do on your car that might need to be done but not necessarily. The rude dark haired service advisor needs to loose the attitude. He is very rude and condescending and gives you a terrible customer service experience. He tried to scare me into getting service done on my car. Sorry you were not able to up sell me buddy.

Juliana Napoleao Cardoso

I had to take my car there to get the wheel fixed. There were some issues finding the wheel lock, but Mack was able to deal with the situation and got the tire fixed super quickly. Really happy with his assistance and customer service

R M

Thank you for great auto service with my GMC savana

sarah katz

Service was done in great time and we were kept well informed while we waited.

Jennifer Molavi

These guys wanted to replace all 4 tie rod ends when 2 other garages said only the outers needed it. NOT impressed. And their estimate was higher than 3 other garages. Would have cost me more than double what I ended up paying. Won't go there again.

Mike Murrison

Done in 1day great price

Ali Khazalian

Good

Normand Bidal

Always love going to Canadian Tire great sales and cool products

jade theriault

Was in town for business and got a tire blowout, phoned to see if they could help me out, and get me to my ferry on time, but the guy was rude right from the start and told me to wait a few days.

Chantay Brown

Terrible service. Will pass your car without telling you what's wrong with it.

Mark A.

Fantastic!! The staff at Cdn Tire Gordon Head are wonderful and they do an excellent job. Friendly and polite front staff who are also very professional and efficient. They are willing and able to go the extra mile for you, getting parts prices and availability while you're right there. And they tell you what you need now or soon and what can wait a while longer. Truly a well-earned 5 stars.

Drew P Balls

Spreading Covid 19. Most of the staff are not wearing masks. Why not make the summer students? It would help them understand that they are part of a bigger picture.

Mark Fry

Pleasant and helpful

Brett Taradash

I had a bad experience at this location. I brought in my mini van in order to have it checked out, as my engine light was on. Before dropping it off I used my code reader to find the problem. It showed that one of my ignition coils was faulty and it was causing a misfire. I knew I would need a new coil and I also knew that the particular coil in question was in a hard to reach place and could have some costly labour charges. I received a call a bit later on and was told it would be over 1200 dollars to fix. I was quite surprised to say the least and started asking a few questions. Turns out that I was being quoted for much more work than was actually needed. While I understand that a business will try to upsell, but in this case I believe that they were being a little shady. I spoke with the manager who informed me that the quote was for some “recommended” items as well as what was needed. I feel like if this was the case there would have been two quotes not just the one. Before I left I asked the manager for a printout of the quote, but even after he tried his best to add on other service items he still couldn’t get it as high as 1200 dollars. This tells me there were unnecessary items in the quote. I left very unsatisfied. The whole interaction left a bad taste in my mouth. Oh and they charged me $130 for the ridiculous quote.

Michael Bush

Looking for a set of tires good people know lots about tires

Matthew Steinsky

Had a wonderful experience with this location! they have amazing customer service and do great work at a reasonable price and in a timely manner. I have had multiple oil changes and recently had winter tires installed as well. Highly recommend to anybody looking for auto service in the Victoria area. Also shoutout to the gentleman who helped me out selecting winter tires, I didn't get his name but I know he's a big Liverpool FC fan!:) Thank you!

Alan Keser

Handy little store for auto parts and supplies

Brett LaBossiere

Overpriced. Wrecked my brand new winter tire and tried to hide it. Would not recommend going to the tire shop. Integra is better

Barry Walker

Always provides outstanding servic

Ruff Madill

Great people

vincent Grondin

Terrible customer service. Would not advise going there.

Richard Elliot

This is the most unprofessional service shop I have ever been to. I walked in with a flat tire to leave with them. It was a Wednesday morning and there were around 5 service people in and out of the waiting area. Literally not one person acknowledged me being there for about 20 minutes. Didn't even look at me. I understand that they may have been busy but JEEEEZUS they could see me sitting with a flat tire.... Get my name and number and call me when id's done! I ended up calling another mechanic while I was it he shop and got it looked after.

Ehsan Corrie

Do not waste your time with this place, because they won't hesitate to waste your time. They are so over priced and customer service is basically none existant

N T

Mack helped us out. He is lovely to speak with very kind and knowledgable. Highly recommend coming to this canadian tire.

Annie Twobears

Great work at a fair price, awesome customer service = they were ready when I arrived for my appointment and finished when they said they would be. Been a couple weeks, things working great! Will definitely use them in the future...nice to have reliable garage in the area, very handy.

troy moore

Pretty busy at the desk all the time. But great service when you are up!

Nomadic Rooster

Lots of items to shop through, good prices , knowledgeable mechanic staff wide aisles too.

West Coast Ghost Crew

Although its my fav store, their service is very lacking in knowledge. An employee should be trained in their department but i find that i seem to know more than they do

Craig Ervin

Had tires replaced. Knowledge on products was great, service went as it should, pricing was excellent. Had a warranty issue several months later and was extremely well looked after. You have to appreciate any manager or owner that takes the time to respond to these postings. He thanks both the good and the not so good but also clearly wants to resolve any issues. For that, I wish I could rate higher to give them an overall rating they deserve!

Eve Frandsen

Bought tires here they were super helpful and they got me in fast to put them on. They also fixed my cv boot and kindly put my wiper blades on. Super good experience all around. Mack was super helpful great customer service!

Arundeep Heer

They don't want to sit from their chair and help, receptionist cant move

Wilson Dau

You lost a loyal customer today. I have been taking my vehicles to this service center for over 6 years now, in general, I have always received consistent service. 2 weeks ago I made an appointment for an oil change for today at 10AM, I showed up on time to drop my vehicle off, the gentleman who checked me in looked a little confused as he looked as his screen, but just took my information, said it would take about an hour and they would call when ready. An hour later, since no one had called, and knowing that it never takes longer than that, I went back to ask, only to be told that the car was not in yet, and in fact was scheduled for 11 and not 10, and, was told to come back in another hour. Now, I know we all make mistakes, and an hour is nothing in the grand scheme of things, but as the saying goes, it is what you do AFTER that counts: there was no admission of fault, no apology, and no attempt to rectify the situation. It sounds silly to write a negative review and/or stop being a customer for a 1-hour delay in an oil appointment, but, that hour, was very important, it was the only time I had today to spend with an elderly relative. If instead, when I checked in, you had acknowledged that you had booked me at the wrong time (or not at all), and offered to have me come back an hour later, I could have perhaps rearranged my day, and would not be writing this review.

Jared Skoreyko

I recently bought a second hand Subaru and brought it to Canadian Tire for inspection and service. Whatever it is you need the man to see is Bill Clarke. Bill was professional, efficient and most of all personable when helping me. He took time to explain what service diagnosis was for the car and brought me to the floor to review. Also, he gave, what seemed to me, honest advice about when certain maintenance did / did not need to be done. Bill Clarke is the man, see him for help with auto related items. Thanks for your help!

eric a

Unfortunately, the customer service experience could have been much better for both my son and myself. My son took time off from one of his jobs so he could bring in his vehicle on a Tuesday, with an anticipated repair completion of the next day, but possibly not until the Thursday. The maintenance work was not finished until late Friday, just before closing. Once home, we noticed that one of the maintenance items, the emergency brake, could not be operated properly. We then had to schedule another appointment, which was not until the following Wednesday. Because my son already took time off work for the first appointment he was not able to take time off work again for the second appointment; I helped him out by returning the vehicle to the shop for the second appointment. My son worked hard to pay for his car and needs it to travel to his 2 jobs so that he is able to pay his own way for daily expenses and bills, which includes funding his own post-secondary education. The downtime involved with the first vehicle appointment was certainly disappointing but having to return it a second time to resolve an issue caused by the first appointment was unacceptable. No sincere empathy, apology or future credit given to him to show they care about his (and my) service experience and want to retain him as a customer. 2 stars because they eventually got the work done. He deserves better as a customer.

TheCynicsCynic

Friendly staff. Great service.

Nathan Bourgeois

Was appreciative they were able to fit me into their busy winter schedule last winter to put on the winter tires. So why the 2 star rating? The inner lining on one of my summer tires was damaged on removal and the set can no longer be used...Better luck next time I guess...

Trevor Sigal

My car wouldn't start one day and the tow truck took me to this Canadian Tire garage. Biggest mistake yet. They charged me over $400 for NOTHING. All that was wrong was some gunk on the spark plug. I talked to the manager, who was very curt and smug. They said that the costs where: $120 just to do a diagnostics to see what was wrong WTF? I told what was wrong. Then labour of $150 to actually wipe off the gunk. Then an oil change which was 3 times more expansive then anywhere else. I will never go to this Canadian Tire garage again. They charged me literally 10 times more than I should have been charged and wouldn't budge on the price.

j s

I bought my winter tires at the Cedar Hill rd store, and was told they would change my tires for free. So, when I came back to the store to change my winters to my summer tires they took my car in the shop, hoisted the car up, I waited about 20 minutes and my car came out. The problem was they didn't change my tires, my winters were still on! Unfortunately I didn’t check, and now I am back in the Cariboo and my summer tires are still in the island. I have used the services at this store 5 times, and each time they screw something up. Incompetent. (This was about 4 months ago.)

Joe Milkowski

Seat coverings for my f150 not available ????

YVR Vancouver

Helpful staff.

Joanna Phillips

A bit late in posting this but in august 2020 the service manager squeezed us in on a busy weekend to help with a busted break light. He was super helpful and went above and beyond. Thank you so much for getting us back on the road!

Jay Iyer

Awesome service. I called them on a Saturday morning in regards to an issue with my truck. As is the case with most garages I expected they would ask me to book an appointment for another day but to my very pleasant surprise they asked me to bring the truck in a couple of hours. They were very honest and upfront with the issue that needed to be fixed and had the job done the same day. I would highly recommend them and if I remember it was Matt who I was dealing with.

jenny bell

for 120$ they told me nothing was wrong. As soon as i got in my car i heard the wheel is making a weird sound(driver side-rear) and now does sudden stops. I am not even a mechanic and i can tell it aint right. they didn't even fix my check engine light. literally did NOTHING for 120.00. I have to bring it to a diff shop now.

Samantha Sharp

Friendly fast and reliable. So pleased with their service :)

P Pahl

Initial excellent service in maintenance dept, but then got different info and for some reason automotive woman kept saying "she" couldn't do an oil change if she didn't know the make of the car. But she wasn't the one doing the work!? And the initial woman told me it was fine if didn't know the make of the car (it's my mom's car). However, fellow doing the work did an excellent job.

Steve Herbert

Knowledgeable, quick service. Book an appointment, you won't be disappointed

joshua vatit mair

Good service and friendly staff!

Eddie Mack

My thoughts and concerns regarding customer service at this Canadian Tire branch have changed from disappointing to very satisfied.Thank you to management and staff for professionally resolving this issue of mine in a timely manner.

Julie Schroeder

They are thorough and friendly, letting you know exact details and prices for what your car needs and don’t pressure you to get more done then you need. Also, my dogs can come in the store and wait with me.

Susan Lewis

Had an appointment at a certain time, and they didn't start working on the car until over an hour later, even though they knew that I was sitting there waiting. They move slowly and don't care who they put out.

Stephen Wagner

Its a canadian tire - has stuff that you need, sometimes has great deals

jamesriel paul ouano

Good

Rudy S

Clueless staff and don't speak English well.

Esha Duggal

Worst experience over there!!!!!!

Erica Latta

A big 'Thank you!' to Gary, Mack, Ryan, and Ron - and to the other folks behind the scenes - who helped get my wheels back on the road safely and swiftly! Really fantastic customer care + service - from kindly explaining in detail what work was needing to be done to the two courtesy car drives I required, I felt really taken care of. Thank you, again, guys - keep up the great work!

Charles

I brought my car to Canadian tire for alignment after hitting a pothole. Unfortunately, I got unexpected and very unwelcome charges for replacing my tire rods. I was surprised and skeptical at first, but Neil spent extra time walking me through the details behind the repair. He even called back his mechanic and let me look at the damage for myself. They were honest and correct. The need for the repair was real, and they fixed my car by ordering parts overnight. Neil and his team were agreeable and patient with me throughout. Everything I saw showed me Neil runs a great team at the Cedar Hill Canadian Tire. In addition to the competence and good work, everyone seems to go out of their way to be friendly to me. I'm very impressed and would recommend this location and especially Neil to anyone needing repair.

bhavit sharma

Very good service

Tino Chinyama

Willing to reach out to customers to resolve their issues.

Glen Mollett

Great service just always too busy