Reviews of Tirecraft Summerland (Tires)

Ashley Ronnell

Over the top incredible customer service. We showed up as a walk in with a flat on a rental vehicle, they found us a used replacement for $60, they drove to Penticton to pick it up, and were super communicative and helpful through the whole experience.

Demon Hawk

I have been in a professional relationship with Tirecraft for about 5 years now, as has my fiancée. From my Sunfire and her CRV, to Mustang and my Explorer; they've treated my rust babies well. Greg and his front-end partner are very understanding if i'm in a monetary limited situation, they're very transparent about what repairs are *needed* and what isn't. They've also taken the liberty of getting to know the regulars by name (which isnt easy as-is with how many customers they get) but it always helps us feel a little better about our vehicular malfunctions. -To add, for any potential/future customers to read; I am a backyard mechanic, self taught. I like to do a lot of the work on my own for me to learn more about my vehicle and how it functions. Tires/wheel related issues I do not have the tools for but most everything else, I do myself. If I cant so myself, they do oblige that they will not be able to warranty the part (which is fine) but do bump the labor cost up if I supply the parts. I do *not* find this a bad practice at all, rather, most shops that I have dealt with don't allow customers to supply their own parts. After a few repairs I conduct myself, I take my Explorer in for a job (rotation, balance, etc) and ask the techs to give my a check for clarity if it was done right or if I need to have it re-fixed. Not once have they tried to pull a "Oh, yeah, it broke so we'll fix it for $XXXX.XX". They're humble, kind, responsible and understanding. 5/5 Will be getting tires through them asap so i can hopefully participate in the next Gambler 500. -John B

Holley Marth

Great service, had the tires I wanted and had them on that day!

Sfeiky Jihn

10/10

Prin

Excellent service.

Jean Page

Could tell me what was wrong and spent over an hour waiting. Then tried to say I needed over $1000 in repairs based on no results.

Tyler H

Brought in a vehicle that had not been driven for about a year to get checked out before taking it on a 1300km journey. They got the vehicle into the shop in under an hour, had a mechanic put it on a hoist and check it out. It had to have been in there for the better part of an hour. They only charged me for the litre of transmission fluid that it took! Incredible service not usually seen these days. Wish I was local as they would get all of my business!

Kim

These guys are excellent. Never takes long to get in to fix any problem. Friendly and do quality work. Sure glad I stopped by their shop when I came to town.

H C Elder

Always good service and trustworthy advice.

Klobey1 Kenobi

Good quick service. Could use a bigger less crowded location though.

Ron Philpot

The one service shop I trust. Quality is good. Prices are fair, not cheap. I Only use this service center now.

Laurie Henne

Showed up from out of town with a vehicle full of teen basketball players and the brakes locked. Half an hour before closing the guy's down the street laughed. These folk said no problem got you covered. Even picked up the broken car and returned it after the game after zipping down to penticton for parts. Never tipped a mechanic before this but their price was fair and no overtime. Thank you guys!

Serge Livingston

I can confidently say I would send anyone to this Tirecraft. The team was very thorough and treated my mother like the Queen of England. I own a business myself and I really respect with how they do business. Again thanks so much we will be back!

Joel Bergen

Quick service.

Jagdeep Singh Badesha

My truck was got locked up and keys were left in these guys unlocked my truck without any charges

Shylo Verity

I've always had excellent service here. Highly recommended.

Kathy Stevens

Very helpful and accommodating. The little dog there is so sweet too

Mikayla

Really disappointed in the service here. I asked for just an oil change and asked for the cost and they said 70$ including tax and I’m a student so I’m tight on money and while changing the oil they decided to check my car and change two air filters when I didn’t even ask for any sort of check up on my car. They’ve done this before with another car I’ve had and its frustrating because I don’t have the money to spend and I could barely afford the oil change to begin with and it ended up being double what they told me and came to 140$

Terry Fries

Friendly service AND quality. We’ve Taken all of our family vehicles there for a few years now. I’ve shopped around to compare on a few of the larger jobs we’ve had to get done and they price ver competitively too.

Ivan Bliss

Awesome place got greatest tire balancing done ever

Graydon Gillette

Busy shop but had enough time to help us with our emergencies today and at a fair price!! Starter went on our truck this morning just as we prepared to leave Summetland to return home. These guys were able to find the time to look at and replace it within a few hours! I got back to my trailer and hooked up, only to learn one tire on trailer nesrly flat!! Back i went, with trsiler in tow and they fixed it right away! Friendly and fair. I would highly recommend!!

Michael M

They accidentally replaced the thing on the wrong side. I got a free install and parts, because they took responsibility and offered me this. They did a great job on both repairs and all since. I bought 'em a case. Van drives real smooth. Prices are well within market rates.

Pat Fraser

Great service.

Kevin Follows

Very friendly staff !! Gave me a loner as they were running a bit behind. Got my out of province inspection done I'll be back for tires soon !!!

Karen Holman

I have dealt with this business before, and appreciate being able to support a local outlet. The staff is knowledgeable and helpful, NOT taking advantage of a non-vehicle-savvy owner. Great????

Jan Mclean

Amazing staff. Bent over backwards to get us on the road again. We had been told we needed a part replaced by another shop and so when our vehicle broke down we were ready to pay for that very expensive repair - however the amazing mechanics at Tirecraft were able to repair the part saving us over $1000!!!!! If they were "dishonest" as I saw in one review I'm sure they would have gladly made the extra $1000 as we were ready to pay it. Thank you so much everyone for your amazing service!!!!!

Bill Wickert

Brought truck in for an aftermarket exhaust. The job was very well done compared to another experience I had in Summerland. Labour rate was somewhat expensive but the quality of work was excellent. When quoted for brake job on my wife's car the price of parts was over twice that I could get locally (comparing apples to oranges) When I bought the parts and asked for an appointment Tirecraft was reluctant to do the job as they were unable to up market the parts, however they would do the job if they could increase the labour rate and not offer a warranty on the job. I would like to do business locally but this shop seems to be unreasonable and I can not in good conscience use this dealer for any repairs as I personally do not trust the dealership.

Tom Tevlin

Greg and the crew go way above and beyond with their service. These folks have been absolutely great every time we need tire services or anything mechanical. Super friendly, reliable and reasonable. We're big fans.

Karen Dawn

Always competent, knowledgeable, friendly family business....a pleasure to keep my business local. Tire changeover successful---Thank You!

Charles Halliburton

Highly recommended! Had an overheating problem coming through the mountains. They squeezed is in quickly. Fixed exhaust within 2 days.. Fixed only what was needed for a very reasonable price Got our vacation back on track!

E McGratten

I was lied to about the repairs required on my vehicle when I brought it in to determine the cause of an oil leak. I was told my engine compression was low (between 120-150), all my spark plugs were excessively fouled, and considering the milage on the car they recommended an engine replacement. They also recommended that I allow them to call a towing company to bring it to the scrap yard because they could give me the best deal on that if I decided not to make the thousands of dollars in repairs. I have a family member who is a licensed mechanic offer to give a second opinion when they heard what we were told. We changed out the spark plugs and found them to be in excellent condition, and tested the compression and it was between 155 -160 across all four cylinders. We weren't sure what was causing the leak still so I brought it to the BCAA service centre in Penticton later that week, and they told me that what needed to be replaced was the valve cover gasket and the transaxle output shaft seals. They fixed everything up there for $471. The car runs perfectly, they told me at the service centre in Penticton that everything is in great shape on my car now that those old gaskets were replaced and confirmed that the engine did not need to be replaced. Either the staff at Tirecraft here in Summerland are incompetent or dishonest. Neither one is a trait I wish my mechanic to possess, so I'll never bring any of our vehicles near this shop again. Thankfully we were't tricked into any unnecessary expensive repairs or even having our perfectly good car scrapped. I would NOT recommend anyone trust their vehicle to the staff at Tirecraft.

Kyle Galpin

Great people and hometown service.

Vanessa Ash-Anderson

Had a blown tire. Helped right away. Gave it a patch and we were out of there in 20min. Great service.

Janice E Glover

The guys are all great and friendly, and go out of their way to get you thru.

Jacqueline Erickson

Unlike the review above, we take all our vehicles to tirecraft! It is a fantastic family run business and they really do care about their customers. Their prices are fair and the work is always good quality. They work with you to get your car back on the road as quick as possible and will do their very best to make it affordable! Their staff is very helpful and always pleasant to talk to. They will NOT try to trick you into any work or parts that you do not need! I will always take my vehicles to Tirecraft! no if's and's or buts!

Chris

Excellent service , good work and very honest.

Jason Stuart

My overall experience with TireCraft in Summerland started fabulously but left me with a bitter aftertaste. Although I was greeted with friendly customer service, both over the phone, and in person when I arrived, unfortunately that soured when I was presented with the bill. I had my truck brought in for a wheel changeover using a coupon from a silent auction, and had advised them that the set of lug nuts for the replacement wheels included lock-nuts that I did not want to be used. Thankfully, they were able to provide me with 4 regular lug nuts that matched my others, however they billed me $14.95 per nut!! Upon pickup of the vehicle, before being presented with the bill, the service lady that was dealing with me saw the hefty charge, it seemed a little expensive, so she approached her superior at the front counter and asked if this was correct, he took one look and said to her "Well, the dealership would probably charge $15-20 a piece, so yeah". At that point I was handed the bill, and informed of the charge for four simple bog-standard lug nuts! Not impressed! This was the first and last time I'll be using TireCraft. I have always received far superior service at their competitor, a block to the south.

Andrew Corcoran

I can’t say enough good things about this place and the guys who work there. Picture this: Friday afternoon, passing through town en route to Kelowna, 40 degrees and entering the worst heat wave in recent history, 8 month pregnant wife, 6 year old in the back seat, and a car with an engine that just died! Not knowing anyone in town, we started calling garages but it was 3pm on a Friday afternoon. Tire craft was the 3rd place we called and they were the only ones who offered to help. They said they probably can’t fix it but might be able to tell us the problem. Anyway, it was bad news and we had to get our car to Hyundai in Penticton. The gentleman behind the counter called Hyundai to see if there was anything they could do and even spoke to the manager there to see if they could help us get the work covered under a recent recall. I wish I remembered his name but the gentleman who helped us was so caring and helpful that I really want to share my thanks and appreciation for what he did that afternoon. CAA came quickly to tow the car but now we needed to get to Enterprise in Penticton by 4:30 before they closed for the weekend (no other car rental places available). This was our only hope or else we’d be spending 3 extra nights in town waiting for a rental car! It was 4pm and time was tight. He called us a taxi and said “you guys need to come right away…. These guys have to get to Penticton by 4:30!!” They said yes but 5 minutes later called back and said they couldn’t do it. I was totally bummed and so worried about what we were going to do. I could see that my friend behind the counter was just as concerned as I was about my family given our very pregnant wife and the ridiculous heat. After going outside to break the bad news to my wife and daughter, my new friend came out and told me that one of the guys who also works there could drive us to Penticton but we had to leave right away because it was now 4:15 and it’s a 15 minute drive!! The family piled into the tirecraft company car and high tailed it down to Penticton with 1 minute to spare!! The gentleman who drove us was so kind and friendly … and (safely) drove like Dom Toretto to get us there in time!! (The guys at enterprise were kind enough to wait… but I’ll leave that for a different review!) What was turning out to be a horrible failed trip to Kelowna, turned out ok with just a couple hour delay. We were in Kelowna (with the last available car in Penticton) by 6:30 thanks to these wonderful guys. Sorry for the long winded review but I just can’t say enough about how much it meant to me. I think he saw my concern for my wife and daughter and he treated us like we were his own family. (I see that management often responds to reviews- if you don’t mind, could you please tell me the names of the gentleman behind the counter, the skillful driver who took us to Penticton, and the very quick and smart mechanic who correctly diagnosed our severe engine problem?) Thank you, thank you, thank you. Your kindness did not go unnoticed!! Sincerely, The Corcoran Family

Trevor Doyle

This is a great little local shop they have helped me out numerous times

Manuel Belmonte

Efficient, friendly service. Thanks clearly explain the work they are suggesting to be done on your vehicle.

Joshua Huculak

Great service!

Mike Hildebrand

Awesome place for your tire needs

Cari Turk

We have had such a great experience with the Summerland Tire Craft. Not only do they phone before fixing anything but they actually listen to what you have to say. I really appreciate the work work that they have done on my Libberty and getting me back running safely on the raod. Thank you very much for everything! Cari Turk

Joshua Cook

I cannot recommend this place highly enough. My wife and I had just driven from Vancouver to Penticton for a vacation when our car's alternator decided to melt down. Tirecraft basically saved our trip. They were able to squeeze us in for a diagnostic almost immediately, has the new part delivered and installed by the next day, and gave us a loaner car to use in the meantime. They were also incredibly friendly, noticed a few more issues that they fixed for the cost of the parts (<$50), and the price for everything was completely reasonable. THANK YOU!

Kady Myers

Super happy with the work done here. Will definetly go back!

Linda-Mae Smith

I got my tires here on the weekend I had fantastic service and very friendly staff will definitely go back

Heather Walsh

Best customer service! Got us out of a real jam and didn’t cost an arm and a leg. Highly recommend this Tirecraft.

Teresa Domer

Great service

Shaun O.

Absolutely, phenomenal service from Greg and team. Mom doesn't have a way to say thanks online so I'll say it for her. She's beyond happy with the way you helped her. Thank you.

Dawn Ewing

Polite, accommodating and professional

Jerry Wasylyk

Great place for tires. Awesome staff.

Russell Adams

As usual. Excellent, professional service.

Ray Cartwright

Great guys helped me out when I was stuck charged very reasonably would recommend