Reviews of Dearborn Ford Kamloops (Tires)

Linzi Malcolm

Always a pleasure taking my car to Dearborn.

Jordan Adair

Got the part I needed but the experience reminded me of the DMV scene from Zootopia. Was there probably 45 minutes.

James Rowe

2021 F150 Lariat PowerBoost - My factory order arrived and is exactly what was expected. Jody, Rob, Christie and the gang at Dearborn made the whole experience a pleasure. My kudos to this dealership in how attentive they were, made an …

Marty Ruppel

Very friendly and helpful

Dave browning

Very excellent customer service...my repair on my truck was handled very professional by the service department. The technicians explained and showed me the work to be done before they went ahead with the repair which was very important to me as it was a very important call on my part. The only gripe I have is they never offered to cover the car rental while my truck would have been in the shop for extra work for a few days which I was inquiring about so I had to move on.

Lionel Kabotoff

I bought an F350 new from Dearborn Motors in 2015. At the time I bought the gold package extended warranty which included 3 year 160,000km bumper to bumper warranty. My factory running boards are making the cab rattle due to the poor mounting system, the cab is actually cracking. Of course there was fine print in the warranty that states they won't cover the issue. I will not be purchasing from this dealership again.

Wayne Richardson

We have always had great service buying our vehicles, and having them serviced.

Mosle dora

The place to buy your Ford. Hands down good sales great experience and very down to earth.

Chrystal Inkamloops

Amazing customer service, very good at problem solving and answering any question I had. Thanks Dearborn . Love my new car

Renee Schiller

Recently, my left driver's side tire was losing air. I went to Dearborn Ford. As soon as I arrived, they took a look at my tire and determined the cause of the leak. While i waited in the customer waiting room with a coffee, they serviced the tire. I was in and out within 45 minutes. Excellent service. I would recommend Dearborn Ford wholeheartedly. Renee Schiller.

Linsey Samujh

As an amendment to my previous review I want to apologize to the staff at Dearborn Ford. What happened, happened but in their defence the situation occurred and was exacerbated by the Covid Pandemic chaos that is effecting many of us and our work places. Communication broke down due to unforeseen circumstances. At this time Kerry Wasilka, Service Director, has tried to go above and beyond to accommodate my family and ensure that he represents their brand Ford to the expectation customers rely on. I want to let people know that even though the situation was unpleasant at the time, Kerry has been in contact with me and has ensured all parties are satisfied with their ongoing customer service. In these times it calls for a bit more patience, especially for our local businesses who are struggling with constant changes as much as you or I. This being said , I am changing my review due to the effort and diligence Kerry has put forth in my vehicle repairs. Take care, wish you all well, Thank you

Danny B

Excellent service department with friendly staff. I will be bring my vehicle here again.

Kallie Andra

While I haven't made a purchase (yet) I've visited with my mom and partner the odd time. We are always greeted with exceptional service!

Lyle “Ugly1”

Everything was great. Awesome dealer. They bend over backwards to see that your needs are met. Was going to be without a vehicle over a long weekend but the great people at Dearborn saw to it that I had rental at no cost to me so my weekend was not ruined.

Kadin Rainville

Having previously worked in dealerships I was amazed at the level of service Dearborn Ford gave me. Sam my salesman was very knowledgeable and extremely patient with my requests. I would highly recommend that everyone gives Sam the opportunity to earn your business.

Morgan Benedict

I have recommended Brendan Audet to multiple friends and family, all have let me know they had a great experience purchasing a vehicle from him. He is knowledgeable, and being incredibly personable and easy to get along with. He is extremely passionate about what he does and takes great care in making sure the needs of everyone he deals with are his highest priority. 10 out of 10 would recommend to a friend...oh wait I already have!

Robert Aubé

My experience at the dealership from start to finish was top shelf. My salesman Rick Marshall answered all my questions knowledgeably. He even gave very helpful suggestions and information that helped me in my search for a vehicle that would fulfil my needs. Everyone at the dealership was so respectful and polite also. During these COVID-19 time’s they were mindful to adhere to what’s required to do Business safely. I could go on and on but just to wrap it up without being too long-winded I just can’t say enough good things about this place. Professional people professional dealership. Believe you me…

Mark Zurek

quick and to the point got what I wanted second truck from Dearborn and have experienced good service

Michelle Lorrain

Highly recommend! Friendly staff and great service! They went above and beyond to help me get into my new car.

Dwayne Couture

purchased A Jeep Wrangler from out of province and they were honest and very helpful in this transaction and was everything they advertised. Great salesperson and finance manager. Dwayne from Calgary

Samantha Knox

During an incredibly busy week, we had out 2017 Ford F150 broken into. I phoned Dearborn who ordered a new window and fit me in for a replacement the following morning. Unfortunately I didn't have time to clean up the huge mess of shattered glass in the back seat before bringing it into the dealership. Dearborn's very friendly shuttle drivers brought me home when I dropped the truck off, and picked me up the next day. I was over the moon about the service; not only were they efficient, but they returned our truck with every last shard of glass cleaned out from every crevice inside the truck. That is above and beyond.

Cerra Gelz

The absolute worst car dealership I've ever experienced. If there's any way to avoid having to deal with Trish in service...do it!!! They take forever to complete repairs and lack any sort of customer service. This was my second interaction with this dealership and only because my truck broke down and I was forced to get towed here. Never again.

david lalande

Booked warranty work in advance and requested courtesy vehicle. Day of appointment called to confirm courtesy vehicle and took half a day leave from work and drove 2 hours to the dealer Arrived and was informed that the vehicle was not available but they would take me to a rental agency across town. No one apologized for the mixup nor offered to bring it. I was forced to return to work with my own truck because of timing. Not sure if they assumed I was retired but I am not pleased to miss work, buy fuel and still have to do it again

Gillian Gaiser

My last service and tire change under my warranty on my 2015 Ford Focus was done last week. It was my best experience in years at Dearborn Ford. All the staff that I dealt with (especially Gail and the courtesy car driver) were very pleasant and helpful and I felt as if they really cared about me. There was a much more positive feeling in the Service Department as I walked in. I have not felt that for a long time. I have been a Ford owner for many, many years and was becoming discouraged by the attitude there. I was so pleasantly surprised this time and I hope that it continues!

Alison Egeland

I purchased a vehicle from Dearborn Dec 2019. It was by far the best car buying experience I have ever had! Jody was amazing and did her best to find me the exact vehicle I was looking for, and Rob made the whole financing aspect so easy. …

Justin Kopp

Great dealer, have always been fair to me when doing trade and maintenance

Ursula Drynock

My experience with staff at Dearborn was quick and efficient. Pleasant and friendly. Much thanks!

justin fountain

They were awesome. I had a dash light on for power train maintenance. I called them and was in a rental within 20 minutes and no cost to me as it was warranty. I was in my car within 4 days as I dropped it off at 4:00 pm on a Friday. They were amazing. It’s been 3 weeks and I haven’t had any other problems. (Knock on wood)

Karen Knight

I purchased an F150 from Dearborn in February of 2018. I went to trade it in this month and found out that there was a lien on it from 2016 - two years before I purchased it! It has been over a week since I informed them of the issue, and the lien still hasn't been removed. I am still having to drive the F150 as I haven't been able to complete the purchase of the new vehicle as I can't trade it in until the lien is removed. I AM FURIOUS!!!

Garth BRADSTOCK

Jody is awesome

J Sims

Great service as always from Chris R.

NH

Excellent customer service . Trish in service she was a pleasure to deal with . Thanks to the mechanics for great job as well. I would recommend Dearborn for anybody who needs service done.

Charlie Denbigh

Parts were available and less expensive than the local parts store

David Berg

Our family was travelling through town on our way south when our engine light came on. They squeezed us in and had us on our way a couple hours later. Great service!

Cheryl Klassen

Dearborn Ford went the extra mile when I was in BC with my Alberta vehicle and needed to have my prepaid maintenance done. They squeezed me in with a day's notice although they were super busy. Very impressed with their customer service and willingness to help me out!

Heather Wall

Was having a transmission issue on my 2011 F150 and talked to the service department, they helped me get my issues with my truck and a rental fixed in more then a timely matter , was even more impressed that there was a recall on my issue on my truck ….would highly recommend there service department for all your needs

Nick Arnott-Smith

I have bought two vehicles from Dearborn Ford. I have been extremely happy with the trucks, and just as happy with the purchasing and service experience I have had.

Jack Salazar

I was assured by this dealership that my truck would be repaired ready for pick-up. No one followed-up with me that it was not ready after I had already booked a hotel in the surrounding area as I was coming from out of town. It's been almost 2 months and no one knows when my truck will be repaired.

MakerDan

Sam Thacker did an amazing job helping us find our new truck. He was friendly, helpful, enthusiastic and knowledgeable. I highly recommend him and the rest of the staff at Dearborn Ford to anyone looking for a new vehicle.

Brock Lefebvre

Extremely friendly staff and professional service. They were able to get the exact Ranger I was looking for, in the price range I was wanting as well. Never felt pressured to step out of my price range, or settle on a vehicle that I didn’t actually want.

Henry Junnola

Very poor experience

Terry theDad

I just went through my first experience of buying a car "remotely". It was a huge adventure for me, but Rick Marshall (of Dearborn) had everything well-in-hand. Thankfully, he had the experience to work things out for the process, and had the right knowledge of matters to get everything done, for a cross-provincial vehicle sale. Thanx Rick!!

Jaci Lowndes

Through no fault of their own the part had not arrived to take care of the recall. I received a call to rebook in short order and will be returning for the repair once the heat has subsided. Dearborn Ford has always provided friendly service and quality workmanship.

Beth Marie Murphy

People were nice, but service took longer than stated. but kindly compensated by decrease in price of service. The day after I received car back the low tire light came on. I have not had time to take it back in--had light when I first got car, so I knew it was not a huge emergency, but was surprised it came on after summer tires had just been put on. |After I took it in they told me it often happened and reset it, however it was back on before I drove out their driveway back. As I reflected on this I realized the low pressure tire was correct. A few days later I hit a curb and the tire became very flat. When the flat tire was removed the mechanic showed me the nail or bolt in the tire--it looked like it has been there quite a while, so the low tire light was correct. I would have expected the person who changed the tire examined the tire before it was put on. Not happy because I got stranded with the flat.

Cory Stumpf

Fantastic dealership! From the salesperson Rick whom my wife and I dealt with directly, to every other team member we encountered along the way to purchasing our vehicle, the enthusiasm and support given at each step was top-notch. Subsequent experiences have shown this is a dealership that goes above and beyond to serve its customers. I would definitely recommend them.

Richard Mageto

Dearborn ford is where my uncle bought his F150. He speaks nothing but good things about them. I currently have a chevy avalanche and I am thinking of switching to a ford product because of all the good things my uncle tells me. Keep up the good work!!

Ben Cloutier

I personally don't own a ford but have taken the company car in on a few occasions. The service department is decent and provide a efficient and free shuttle service.

Alysha S

I cannot express how enjoyable and easy Brendan made my experience! He answered all of questions, he was thoughtful and took a genuine interest in what I was looking for. I have found that other times I’ve been car shopping it wasn’t a personal experience, but Brendan really took the time to connect with me, make my experience a really unique and wonderful. I would recommend him to anyone!

Leslie Severson

Great Service, friendly competent employees and perfect workmanship.

Angelina Hovenkamp

Was very disappointed that they do not wash your vehicle after they service it. We used to bring our truck to MSA Ford and they always made sure our vehicles were washed before customer pick up. A voucher just does not cut it. Otherwise friendly service.

Lori Foley

This is the ONLY dealership that I will ever deal with!!!!. I have been buying vehicles from Dearborn since the '80's. Best place hands down for a great deal and phenomenal customer service. Wish that they could sell Lincolns, so that I could buy mine from them, unfortunately they are not a Lincoln dealership, however we will still continue to get all of our Fords from them.

Russell Davis

Friendly staff Good results

Paxton’s World

Mike and Sam were excellent to work with. 2nd truck in 12 months, I Will be back for a 3rd. Hands down best Ford Dealership In Kamloops.

chris bowden

Very friendly and equally helpful!!! Each time I've had an issue with my F150, Dearborn Ford was ready, willing, and able to help me in a timely manner. Their can do attitude is much appreciated. This is the right Ford dealership in Kamloops to trust with your vehicle maintenance and repairs.

Rachel Johnson

I bought my very first car last week at Dearborn Ford! Brent Deering went above and beyond as he walked me through the whole process and helped me pick out the perfect vehicle that balanced exactly what I wanted/needed with what I could afford. My parents have purchased their vehicles through Dearborn for as long as I can remember so when I was ready to buy a vehicle I knew I could trust this dealership to provide great service! I also want to say thank you to Clint Campbell for helping make this purchase straightforward and affordable. Looking forward to many years of service ahead!

Robert Bruce

I lucked out an got a 2010/ f150 4x4, ( for cheap) I've taken it to these folks 4 times now to get different things fixed. I trust their judgement, and the service has been exceptional. I had them replace the plugs in March, didn't drive much since then, took it in in june, they said it was faulty plug and replaced it without cost. I am very happy with the service.

Executive Director

I gave bought numerous vehicles at Dearborn and purchased my second Edge from Rick recently. Very helpful, no pressure sales which I appreciated.

Kenton Turchinetz

Went their several times looking for a truck. They never put forth much effort to help. Took my number, never called me. Bought a brand new truck from Kamloops Ford across town.

Monica Seys

After looking all over the interior I found my dream white Bronco Sport at Dearborn in Kamloops. Rick from sales was very friendly, helpful and most important he was very knowledgeable. He explained me the features, showed me the new options and also helped me ordering a new winter performance package for my Bronco (Tires, rims & sensors). He did understand that safety was very important as we live in the Shuswap and drive on dirt roads. You will not be disappointed dealing with Rick and he understand that customer service doesn't end after purchasing a new vehicle, he has messaged me multiple times asking if everything was ok, If driving felt safe, and if I needed anything else during my first 2 weeks of owning my Bronco. I can only say that I'm very excited and happy to be a new customer to DEARBORN & FORD.

Randy Matter

Quick, friendly & efficient.

gnizamA srednoW

This is a dealership with amazing management and staff, worth calling the family dealership honestly they went over and beyond to make sure I was satisfied with the purchase. Rick was my sales agent, I can definitely tell you that going to Rick will make your purchase experience worth it. I loved the customer service and the experience which I will pass on to my friends and family members. If you experience any problems or issues, I can assure you that the management will go over and beyond to make sure you walk out happy.

Calvin McCulloch

I made a surprise visit to my kids in Kamloops for a few days and decided that maybe I would try and get my oil changed while I was there visiting. I called the service dept and they said that they were all booked right up until I had to leave but would call me if they could get me in. I brought my vehicle in to the dealership anyways because I had a stain on my seat I wanted some advice on getting out. I just happened to talk to Justin and he not only got my vehicle detailed he got an oil change done as well. Now that is service. I have nothing but great things to say about the Manager, staff and the service I have had at Dearborn Ford in Kamloops. I would highly recommend them to everyone!

Derf 0078

Great place nice people would go back if needed

Brad Knowles (Pemberton Fish Finder)

Best service I've ever had at a Ford dealership. Great price and follow up, loving my new Ford F150. Look at that truck, what a beauty!

Nancy Wilson

Was a simple oil change and we were very happy with the results. We stayed and waited for the job completion and were asked if I wanted an air filter change as well. Which we had done and out in a very short time.

Caren Punton

After purchasing a $50,000+ car less than two years ago my experience with the customer service at Dearborn Ford has for a third time today been extremely disappointing. First when I arrived at the prearranged time to pick up my new Ford Edge the salesperson was distracted by a potential buyer and all but ignored me ..completely forgoing the once over typically given to new owners.. This spring getting my summer tires put on was a fiasco.. I arrived at the booked time to be told I was an hour late..they drove me home as they would have to squeeze in my tire and oil change .. in mid afternoon they called to say the car was ready and the driver would pick me up in 15 to 20 min..I went outside to wait for the driver 15 min later..then after waiting 20 min in 35 degree weather outside I called to find where the driver was to find out a miscommunication internally meant the driver had been sent to new gold to pick up another client.. I was picked up 20 min later.. my bill was waved as an apology for the series of errors... Today after calling the dealership service dept at 7:30 am to book my winter tire change I was told they were booking into next week and that a service rep would have to call me back shortly ..I get it everyone is calling for tire changes.. when I had not heard anything by 1:30 pm..I called back.. once again I was told “oh so busy” but they would call me back soon.. I was called back At close to 4 pm with a first date option of oct 15 th... bye bye Ford.. this level of customer service is not good enough.

Houlson

Brought vehicle in a week prior due to squeaking noise coming possibly from the front end (I’m not a mechanic), it was determined by the Ford mechanics that nothing was wrong and gave the car back. We were told to bring it back if the noise persisted. The noise persisted and brought vehicle back for ride along with shop Forman. It was determined almost immediately that the rear brakes were the problem. I feel this should have been caught the first time we brought the vehicle in. We were charged 100$ for them to find nothing wrong but had they looked they most certainly would have found the problem and I feel like the 100$ charge from the first appointment should have been subtracted from the second appointment as this was what we brought the car in for in the first place. Definitely not impressed with the results from this service.

Reid Davidson

The shop is set up very nicely and the staff are all friendly!

Brook Pattison

Dearborn ford has amazing, fast service, and great employees. Dearborn ford is a very helpful service. Thankyou Dearborn Ford

robert gyger

very good place

Andrew Kay

Always a pleasure to work with the staff, friendly and helpful. Have purchased three trucks and a car from them over the years and keep coming back. Sales team work with you to find the right vehicle you want without pressure to buy what's in stock. Service department is prompt and on the ball, always kept me in the loop on my vehicles while in the shop.

todd angell

Everybody involved with my purchases at Dearborn Motors have gone above and beyond to make sure I was happy with the entire process. I judge nobody for their choices but if Ford is your vehicle of choice then make Dearborn your dealer of choice.

Phil Youwe

Exceptional service and professional care

Sean B

The staff at Dearborn have always been very helpful and personable during the buying process. But I had the pleasure of dealing with Sam and I couldn’t have asked for anyone better to deal with! Knows his stuff and is always available for questions even months after a purchase. If you’re heading to Dearborn ask for Sam!

Joanne Phillips

Amazing place and a great Vibe our granddaughter Lexa looks forward to going there says it’s fun. Brent is great and patient with her always taking time to give a smile and make her laugh.This is our second truck from Brent and we will be sure to be back. Great place, great people!

Dennis Bullen

I had a problem with my tailgate not closing. They told me it was a factory Recall and would be fixed. 4 months later after the tailgate came open again, it caused some damage. I was then told it was not a factory recall. Nothing we can do. The truck is new. Got it from The Driving Force. A Demo 20,000kms.They were also told it was a recall, I did give them 3 stars as the Service Manager was Great. Did not fix my truck but a nice guy. I took the truck home adjusted the strike, tweaked the tailgate and now it is perfect. I am a construction guy not a mechanic. Why couldn't Dearborn do that. It may not be a factory recall but it was not working from the factory and the truck is still under warranty. I have cooled down now I would have given them one star a couple of weeks ago.

Kyle Meek

Great experience buying my F150 from Brandyn in September 2019. Great truck and better service. Highly recommend Brandyn and Dearborn Ford to anyone in the market for a new vehicle.

Cam Beach

Brought my truck in to get work done , Marc in service was great and very knowledgeable about the issue , the mechanics did a fantastic job fixing the issue and price was very competitive and good ….highly recommend using Dearborn service ????????

Tansey Mercanti

Excellent staff! Excellent management! Excellent service! It's always such a joy to interact with the staff at Dearborn Ford. Highly recommend visiting them if you're in the market for a new vehicle!

Schezel Apperloo

Had the most pleasurable experience at this dealership yesterday. I walked in on a pipe dream and Darcy and Brandyn were able to turn it into a reality. I am highly impressed with how kind and understanding they all were. They were able to work with my budget and I walked out that same day with the exact vehicle I was looking for. Thank you guys for turning my dream into my new reality. I couldn't be more grateful.

Diana Uppervalley

I have had Dearborn service my 2018 Expedition 2x now and am very pleased with the service. I feel I can trust them and their customer service is excellent

Rick Marshall

Friendly staff and excellent customer service!

Jerry Seligman

My car broke down and I had it towed to Dearborn for repairs. They contacted me promptly the next morning to tell me what was wrong and approximately how much it would cost. The only negative is that they did not have the part in stock (alternator) which delayed the repair by about a day and a half. Overall Iwas satisfied with the quality of the work. Staff friendly and professional.

T Bishop

Nice place, Good knowledgeable sales staff and very concerned about my needs when looking for a vehicle. Would highly recommend when looking for a new or used vehicle

Rick Hall

The technician diagnosed the problem incorrectly. I was told it was a turbo issue. They said they could not know for sure without tearing everything apart. Probably a couple of days in the shop depending on parts etc. They suggested we tow our RV back home to Kelowna and have the dealer here look at it. We hobbled home and a couple days later, Kelowna Ford had time to look at it. After about 90 minutes they called and said the truck was ready. It was the vacuum assembly etc. Replaced and away I go. Under warranty so no cost. I am not complaining about Dearborn overall. The front desk people were very helpful and pleasant. The technician may have been having a bad morning. Who knows. This was on July 2.

Kurt Oppenheim

Dealing with For company was a the best Choice I made helped me out getting me outta a Jam Very pleased with my 2017 Ford Escape trade with My 2018 GMC Truck Thanks Sam you guys really Rocked and those who where apart of this Miss Contract I had Good Job Ford Team :)

Brandon Daniel

Thanks to Rick and Rob for helping me out big time! Will definitely be loyal to these guys and girls at Dearborn!

Make it Real Estate

Great service, dealt with Sam he was very helpful. I will be going back!

Jason Palmer

Can’t say enough good things about Gail and the rest of the fine folks down at Dearborn Ford. Very professional and they always seem to take good care of my car when it’s in for regular maintenance. I highly recommend Dearborn for all your Ford vehicle needs!

Joy Gammie

Friendly and worked hard to get what we needed

suresh MSD

I have been trying to get My dream car Fusion Hybrid-Titanium from last year.. Dearborn Ford has helped me a lot to get the car. Especially Jody and Robert was phenomenal in their profession. Overall dealership is awesome and definitely recommend everyone to walk in...

Just Kevin Things

Huge shout out and amazing service from Brendan Audet! I came into Dearborn Ford last Friday March 19, looking to buy a car that weekend, I was test driving some vehicles and was looking at two different Ford escapes and he could tell I was humming and hawing about it so he let me take the one I was more interested for a an overnight test drive so I could get a feel if it was the right car for me (spoiler alert it was!) I came back the next day and the car was mine, I was in a pinch and needed a car for Monday, I gave him no time for preparation and he still gave me exceptionally fast and amazing service, I can not rave him enough for all of your car buying needs! Thank you so much Brendan you made it an easy and amazing experience for my first time buying a car!

MARSHAL Palumbo

A friend and I stopped to look at F-150 it was minus 20 with high winds and the salesman still came running out and talk with us

Kyle Panasuk

Sam and the Dearborn team were fantastic handling the purchase of my F150. Couldn't recommend them more!

Haley Isotalo

I'm not normally one to remember to write reviews after a good customer experience but WOW. I have been in the market for a new vehicle for a while and was contacted by Ford inquiring about trading in my vehicle. I was then put in touch with a new member to the Dearborn sales team, Daniel. Let me tell you, if you're in the market for a new vehicle this is the guy to go see! I can't say enough about the amazing customer service I received. Daniel made sure he knew exactly what I was looking for and did his research to see which vehicles he had available that fit my needs. Daniel made himself available through his cell and was incredibly communicative. He made an appointment with me and walked me through my options, set me up for test drives, and listened to any concerns I had about the vehicles. Part of the reason for my need for a new vehicle is my two very large dogs and needing more space for them to ride comfortably in the car. Daniel allowed me to bring the vehicle home and test the dogs out in the back. I had to go somewhere afterwards and had to bring my dogs with me back to Ford. I'm a small person and was clearly struggling HA and Daniel offered to take one of my dogs for me. THAT is top notch service. Daniel made me feel like I was a valued customer and bent over backwards when I told him that I was really considering a Nissan Rogue. He allowed me to take a ford vehicle to other dealerships so that I could compare vehicles side by side, knowing that it could mean the potential of me not purchasing through him! When I found a Rogue and let Daniel know, he bent over backwards searching sister stores to find a Rogue for me that was comparable. He also worked hard to make sure that he was giving me a comparable, if not better deal than what I was being offered by other dealerships. Even though I decided to purchase a vehicle through another dealer (only because I LOVED the vehicle), Daniel was still supportive and friendly. If buying a vehicle were based solely on how I was treated, I would buy every vehicle from here on out through Daniel at Dearborn! Seriously, this is your man! Go see him!

Jamie Bittner

This was my second purchase! Stopped in for test drive left with my Bronco for the week end to sign on the following Tuesday!! Great customer service! Would highly reccomend Dear Born Ford over any other dealer! All their staff are on first name basis.. was wonderful service from day one!.I will be back!

Bill Fisher

Bad experience, really don't want to even think about it anymore but they keep emailing me to rate the service. Poor job communicating the issues. After 3 visits and spending $6,000 on a $10,000 truck I think it's fixed. Next truck will be a Toyota.

Debby Fort

Excellent, friendly service all the way. We're very happy with the car we purchased easily. Thank you!

Brandi P

Definitely recommend Dearborn! The people are so easy to work with and definitely go above and beyond. Darcy in Finance, Brent in Sales and Marc in Service are amazing! Have been and will continue to recommend them to anyone I can. Thanks for everything!

Nikki French

Excellent experience. Christi was knowledgable, helpful and patient with us picking out our perfect F150 Lariat. We love this truck!

Dustin Torgerson

Awesome dealership, honest and straight forward.

Steve Davidson

Quick and efficient service and I even got my car washed ????

Carlos H

Sales is so friendly and does what it can to make up for the incompetence of the shop foreman and departed service manager. Great communication from the service advisors who seem handcuffed by terrible leadership.

Keith Forrest

Sam and the staff were extremely helpful!

Jean-Luc Maltais

Needed an oil change while visiting from out of province and they got me in within 24 hours and did a complete check in my truck. Good people and great service.

Sandman Dora

Go see Rick sales person super nice guy.

Brandon L

It's been a while, but I had bought my 2nd brand new Ford from this dealership along with the expensive extended warranty. My F150 (5.4L) ran into the same issue as every F150 I know of has had(google it), Cam Phasers/engine knocking/no oil pressure, brought it in for diagnosis and repair, while still under the mileage and time restrictions for warranty. Their fix was that it needed a brand new engine, and that it wasn't covered under warranty. they offered no help and no other solutions or refund on the $3k+ warranty that was never used and denied when needed. Not only will I never set foot at this dealership again, I'll also never buy another Ford again, after owning only brand new Fords. Ended up getting/installing a crate 5.4l engine from elsewhere for less than half of their estimated replacement cost.

Covinhas ParaDias

While car shopping this summer, we wanted to see what Ford had to offer. We drove onto the lot and were met by a somewhat uninterested salesman. He asked "What are you doing here today?" and when we said we wanted to look at some vehicles, he basically lost interest in us. He offered no information and we had to ask if we could see the interior of an Escape. Out of the 7 Dealerships in town we visited and test drove at, this place was the absolute worst. We were made to feel like we were an inconvenience to him. It was so off putting that we didn't even test drive any vehicles.

Mike Senger

While travelling on holidays we ran into some truck issues while driving through the area. Our truck and trailer were towed to Dearborn for an assessment and prognosis was a new motor was needed. We camped in the parking lot and everyone at the dealership was amazing from the service desk to our salesman who sold us a newer truck to complete or Holliday returning home to Alberta. Thanks to Vern in service, Clint the finance guy and Taylor in sales for taking care of us while we were stranded and making us feel so welcome.

Brianna Tischler

The whole experience from walking onto the lot and leaving was absolutely amazing. Each person was so helpful and went above and beyond for me and my family. Super accommodating to my schedule with my little ones and made the process easy! I would highly recommend the amazing salesman Sam and all the wonderful staff who helped me get my new ride ☺️

Braden Kear

Edit: they say they've tried to contact me, but I have no record of that; another failed communication by Dearborn I guess? I raised my complaint at the time of the issue and got nowhere. It shouldn't take a negative review to get simple customer service. Can't trust the parts department. Thursday: "parts will be here Saturday" show up Wednesday: "parts will be here tomorrow" parts actually arrive: the following Saturday. On retrieval; it turns out that the parts were not as described, making this week and a half endeavor a complete waste of time. Don't make plans based on anything the parts department says, you'll be disappointed!

Danny Keeler

Friendly, compassionate, timely

Nicollan George

This place literally has no idea what they're doing and do not take your vehicle there.

Jessica DeWolf

I had an amazing experience with Dearborn! Daniel and Rob went above and beyond to get me as a customer. I felt very valued and respected. Daniel was very knowledgeable and Rob was ready to make any number work for me. I highly recommend them!

Dustin Herbst

Ok.. so.. I was shopping for some time.. I found a 2016 f350 at Dearborn that was priced the best in the whole province.. To summarize the experience... well, Todd the sales manager and Taylor in sales are AMAZING! I had a few out of the normal situations arise during the transaction and Todd fix them all to my satisfaction. About 30 days after purchase, the truck had a little problem and Todd came through AMAZING!.. They stand behind there word, the prices are significantly below competitive... They now have by busness for life!.. I have already told them what we r looking for to buy another vehicle... Todd and Taylor should both get some kind of customer service award!.. u guys rock!

Ken Cryderman

Thanks to Justin, Sam, and Darcy for making the purchase of our new Explorer ST a fun and friendly experience! We will definately continue to support Dearborn Ford with our future purchases!

jody gyger

I love my car!!The best service ever I am so happy!!!

Tommaso Masi

took too long for oil change almost 2 hours

Amanda L

If I could give bonus points I would. Our experience at this dealership from start to finish was spectacular. We found a truck online and after a few conversations decided to come up from the Lower Mainland to look at and potentially purchase the truck. Our interactions with the sales rep, Brent were informative and transparent and he was very helpful in getting all the information we requested to us in a timely fashion so that we could plan to drive to Kamloops. Conversations with the finance representative, Darcy, were just as seamless and helpful. Upon arriving at the dealership we met with Brent promptly who handed us the keys and a dealer plate and then stepped away to let us go over the truck and take it for a drive at our leisure. I really appreciated the no pressure approach that Brent took! When we returned from our test drive, there was one concern that we wanted to discuss, and Brent was great to chat with his sales manager right away. Kudos to Mike, the GM for extending and offer of support to have our concern rectified. We went ahead with the purchase and everything was done promptly and with friendly customer service. I would highly recommend this team, it was a fantastic experience from start to finish. Thanks for getting me in an awesome new ride!

Matthew C

Drove all the way from the lower mainland to pick up my car from this dealership. The salesman Colin and sales manager Darcy went above and beyond to get me a price $9000 lower than my local dealership. They even went so far as to throw in the exterior and interior protective sealant for free!! The GM Todd is also very personable and made sure any concerns I had were addressed. 5/5 treatment, definitely worth the drive from Vancouver!

Brenda Spooner

Thank you to Dearborn Ford! I love the vehicle which is a Ford escape. Thank you for all your help Jody at Dearborn ford in Kamloops Valleyview .

John P

I requested a quote for tires but I didn't have the sizes as they were stored at Dearborn. Ken found my wheels and gave me a quote and had everything set up for my service visit. Smooth sailing, thanks Dearborn !

Rick Coueffin

New bronco sport is great sales staff hard to reach. Didn't get many of the options requested.

Lindi Harrison

I recently bought a Ford Edge and I am loving it! It’s the perfect SUV for me and the family. Brandyn D was really helpful, I’m grateful for his guidance. I couldn’t be happier ????

Chris Pereira

Just purchased my second F-150 from this dealership and there is a reason I went back. Sales staff are excellent and the whole experience was enjoyable from start to finish. Thanks again Sam, Rob and Darcy the truck is great and we will see you on the next one.

Mark Werner

There are many choices when it comes to buying trucks these day ! We have chosen Dearborn Ford over the last 10 years . We average a new F350 for our business fleet every year . Taylor , Rob , Clint , and Darcy have been exceptionally ! They make it really easy to recommend them too my family , friends and coworkers ! I have shopped around but always end back up at Dearborn Ford ! I truly believe they go the extra mile which is hard to find these days . Ask for Taylor ! He will work hard for you !

Turkish Delight

Worst experience I've had at a dealership. Terrible customer service. Never returned phone calls or tried to help in any way. Would never recommend anyone to this dealership.

Blake Buemann

Excellent service from the Service Department. They work hard to trouble shoot and let you know how things are going.

Adventures & Things

Ive always had great customer service. I wish they had more courtesy cars but I imagine thats too expensive. Bigger coffee cups would be nice.

Tyler Meade

Great people, great trucks and always helpful.

sarah biddlecombe

Horrible customer service, lack of communication to prospective buyers. We have purchased two vehicles from them in the past and regret it!

Kevin Roy

Had an issue with my torque convertor on my SUV after warranty expired. Between the location and head office they helped not only replace the part, but helped me with a loaner vehicle and made sure the job was affordable for me. I honestly cant express enough how much they took care of me and will tell anyone who listens how great they treated me. Customer for life, without a doubt after this experience. They put me and my family ahead of the bottom line and thats so rare these days.

Bradley Griffiths

I picked up my new work vehicle from this location, and it had issues with the locks not unlocking. I had been dealing with the service manager Chris, and he was looking into getting them replaced. They made one attempt to have the locks re-keyed buy a local locksmith but they still did not work. After that Chris was to have new locks ordered and told me he would let me know when they are in. It has been over three months and the locks are still not fixed. I had to repeatedly call in to talk to Chris as he was not returning phone calls. I asked if we could communicate through e-mail so there was a record. He sent me one e-mail and I replied back to him two weeks later asking for an update and that was over a week ago and I have still not received a response. Since then I have looked elsewhere to have the locks repaired. Would not recommend this service department to anyone, as they do not return phone calls or answer e-mails.

Carl Sulkowski

Prompt and good service.

Doug Peters

Good friendly people

Shereen Lees

I recently bought my first vehicle off the lot at Dearborn Ford. I was unsure and anxious about not knowing what the process is for buying a new vehicle. Justin and his team took care of my every need! They took all my information and …

Tyler Hildebrandt

Taylor is the worst salesman i have ever dealt with. A secound saleswomen had to step in before he lost the sale to me. I refuse to deal with such an arrogant person. All the other ford dealer ships i have dealt with have treated me better. Save yourself some money and deal with an experienced sales agent. When the real saleswomen stepped in she got me the deals that are expected when you buy a new vehicle. He acted as if there was zero wiggle room. Probably because he never has wiggle room. He has lost Dearborn my return business.

Mike Hawley

Good communication from service on the condition of your vehicle post service

Dan Anderberg

I tried to purchase another truck from them and the price and monthly payment was insane. Went with another GM that had better prices and a worse interest rate. But still cheaper. Lost a customer for ever.

Dave Ellison

They did the work well.

Jordan

Bought a truck from Dearborn, and really enjoyed the experience! Brendan in Sales is very helpful and friendly, and Gail in Service went above and beyond to answer any questions I had. The Parts team was knowledgeable and insightful. …

Donna Finley

Everyone has been great, right from when I walked in to picking up my new 2018 Ford Escape. Great job guys

Will Soucie

Got me in with no appointment real big help.

James Jones

Definitely one of the better dealerships I have had the pleasure of dealing with Mark went above and beyond as did my mechanic I would recommend them highly ticket sure Chrysler or Dodge service

Jim Jordon

Staff was very professional, and work completed promptly.

Rino Fabbro

Very Pleased with the service at Dearborn.

M. Parker

I had such a great experience at the Ford service department. I was driving through from out of town and my car was giving me trouble. I had a puppy onboard and was on my way to Vancouver. It was late in the day on Friday, of a long weekend, and Bill in the service department and other team members were so kind and were able to fit my vehicle in and take a look at it. He gave me some great tips and I was able to make it to Vancouver. This is a group of people that care about their customers, no matter who they are.

Pamela Ritchie

Purchased my new truck from Dearborn. Jody Gyger is the best, she goes above and beyond as a sales person. I will continue to purchase from Jody, with fantastic service.

Brenda King

Very positive appointment!!????????

Brad McNish

I stopped in with my 2016 F450, without an appointment, so a warning message relating to my exhaust fluid could be addressed. After a short wait a mechanic (Brent) plugged a laptop into the computer terminal on my truck and confirmed there was an issue. He indicated that there may be a software upgrade, covered on warranty, that may eliminate the problem. He took my truck into a service bay and approximately 45 minutes later reported that the software upgrade was completed, and after a few drive cycles, if it solved the problem the warning would disappear. Indeed it did. I appreciated Brents initiative and his awareness of the software upgrade. Excellent service!

Renata Johnson

We have been Dearborn Ford folks for over 20 years and our daughter just bought her first Ford yesterday and we so appreciate Brent Deering (salesman) for his genuine care in walking Rachel through her choices. Thank you also to Clint Campbell (finance manager) for helping make the purchase and extended insurance affordable for her.

Rendy Olthuis

all was good with Dearborn promised time and all other work done - Brian

Josh Hanson

Sales team is great, service has good people but my 7 month pregnant wife just had to wait 3 hours for tires that are on rims to get swapped over. It's a constant issue and as we don't live in Kamloops it is extremely inconvenient. When I say constant I mean it, everytime is a struggle to get our truck back in a timely fashion, I wouldn't have paid for a maintenance package of I knew this would be the case. We used to store our tires there and get them changed there, not anymore.

Jeff Manson

Thanks to Taylor for another smooth purchase at Dearborn.

Penny Christenson

I really appreciated the fact that I had the same young man(Vern) looked after me and my car both times. I hope it wasn't coincidence because he gets to know me and my car and I don't have to explain things each time. I was happy with the service I received. But, I will tell you I don't like doing surveys everytime I get work done. You are not the only business that does it (banks, retail outlets). If I am not happy with the service I will let the dealer know right then and there so it can be dealt with.

Mitchell Shane

I always take both my work and personal vehicles here. They always seem to go above and beyond to ensure the work is done properly and on time. The Service manager Kerry, was kind enough to drive me back home when I didn’t have a ride. Highly recommend.

John Ciuk

Best place to buy a vehicle everyone there are real pros never been treated so good.

Dennis Freeston

The seller was quite nice the wait after we bought the truck sucked it took 5 hrs and the 3 things we had asked for we got 2 I think we sat there so long we forgot about it

Elmer Fast

Most recent visit to Dearborn Ford was very positive. Regular maintenance work on my vehicle was done quickly and quality of workmanship appears to be very good. Good experience.

LM BR

Initially I thought my decision to bring my truck in was a good one. The cost of repairs kept stacking up almost daily, and the so-called deals on the parts was so small, hard to notice it, no courtesy vehicle so I was without my truck 3 weeks. Customer service was not a priority in my case. I will never go back to this dealership for service or buying a vehicle.

Joel Trubilowicz

All in all a great experience, Taylor found me exactly the truck I was looking for!

Jackson Cave

Really good experience overall. From the time i ordered my truck 3 months ago to the day it showed up. Brandyn was good to deal with over the phone with any questions i had in the ordering process and brent was great with getting the truck ready for me to drive it off the lot.

Lorne Uhl

they treted me well plesant staff no complaints not just a number very helpful thank you lorne

Renate Junge

Good like always, did a Inspection on my Car ???? Good Staff friendly like always ????

dave cunliffe

The COVID protocol caused some issues. Heather brought my truck into town and couldn't get a clear answer as to when it would be ready. It went from you'll have it on time, to it will just be another hour, to a 2 hour delay. Apparently the mechanic got hurt and it delayed completion but the person on the phone was not communicating with the shop so there was no information flowing back to the person waiting.

Paul Abbots

Just want to thank Rick and Clint for making my purchases easy. Great communication and excellent customer service. I will be back!

Mike DeJong

Great service and done quickly. Thanks :)

D Shab

Took my truck in for tire changeover and led bulb installation. Quick and painless, and the courtesy car pick up and drop off is an awesome service that makes it more convenient to get the work done on my vehicle. For car servicing, I like that you get assigned with the same service writer so over a period of time, you will be able to build a repertoire with that service writer. Makes it feel like a more personalized service.

Michelle Campbell

Service department staff are always helpful and do their best to help me out. Specifically Gail and Marc this last visit.

Ben Filippone

amazing online team

Alfred McInnis

Sam and Danny were a great help, they really helped me picked the truck that was right for me, super happy with the service

John

Not pleased at all. We payed for exstended warranty, maintainance package and our vehicle dies one morning (totally dead). I charge the battery take it to Ford and they don't find anything wrong plus they charged us the shop rate to check it. What good is it to pay for extra protection if it doesn't cover what matters like when your product fails for no apparent reason! In the future I won't be taking our vehicle to the dealer unless it is covered if not I'll go some where else to get it fixed.

peter heywood

All the employees were polite, professional and knowledgeable. All work was done in a timely manner. It was a pleasure doing business here.

Mae

Tanya accommodated all our requests to schedule the repair and check up of our vehicle. Everything went smooth with her that's why I rated 4 stars. I am not too happy though with the after sales with Colin (sales person) and Dustin coz they never returned our call. They were too busy to get back to us after they made the sales. This was why the repair got delayed and delayed.

Scott

I dealt with Sam at dearborn about 2.5 months ago to purchase my 2020 superduty and he was amazing to deal with after a souring experience at the other local ford dealership. I had some major issues with the truck that were no fault of the dealerships but the factory itself. The sales manager Robert and Sam both went way above and beyond what my wife and I ever expected and took the truck back and got us into a different truck that we could feel safe and confident in as our trust was shaken in our original one after the unforseen issues Our satisfaction was paramount to them and we will 100% go back to them in the future as you just dont find service like this, not only on vehicle dealerships but anywhere. Highly recommend Rob, Sam and the entire Dearborn team

Amanda Eastwood

We were passing through Kamloops on holiday with our F150, towing a trailer when we had an issue. They got us in immediately, had our truck fixed within a few hours and we we're back on the road. Gail was extremely helpful and kind. We were so grateful! Thank you all again so much for your awesome service.

Kent Shockey

Service staff was good, but the vehicle was not fixed after being in most of the day and had to bring it back as the door latch recall on the F-150 is not resolved. The second time it seemed to fix it temporarily and Is working now. But I do believe I will have issues in the future as I am NOT confident that Ford has a true fix for this problem yet.

Chantel Karpuk

I am always met with smiles and great customer care!

Helen Monet

Excellent

Duane Diablo

The service was great, and the car dealers explained very well the pros and cons of getting a new car. Always had a good experience with the maintenance service and will always come back there.

Patrick Johnston

Taylor McCarthy is one of the nicest, down to earth, honest Car Salesman I’ve dealt with in the history of buying cars. Due to the pandemic our businesses took a huge hit and I wanted to trade my 2019 Lexus for a More affordable vehicle. I didn’t end up trading it in because it’s not in my best interest at the time. He was honest and gave me great advice. I will definitely be back when the larger Broncos are available and will suggest him to anyone in the market for a Ford. Definitely ask for Taylor, he’s not your typical salesman that’s trying to make a sale no matter what. He really is compassionate and the real deal.

Ashley French

To say we are happy with our experience at Dearborn would be an understatement - the professionalism and accommodating nature of staff across all the departments we dealt with while purchasing our vehicle was next level, and exceeded any expectations going in. As a primarily solo mum who’s partner either works out of town or long hours (making it near impossible for him to come into the dealership during business times) the sales and finance staff at Dearborn went above and beyond and completely out of their way to ensure we were both happy and comfortable with our purchase. Allowing us to test drive our new Explorer overnight and waiting at the end of a Saturday after what I’m sure was a long week until my husband was able to come in and sign his portion of all the documents. A huge shout out and thank you to our sales guy Sam, who was not only lovely to deal with throughout trading in our old car and choosing the right new vehicle, but was also unbelievably kind and flexible when it came to helping with my 2 year old daughter (who was at times completely bored of waiting around for me, and is now obsessed with Sam haha). Dearborn showed us a purchasing experience that was transparent, family friendly and service that was unlike anything either of us had gone through in the past. Justin G and the management team there are doing a fabulous job at cultivating a family/community centred environment that actually shows they care about those coming in and out of their businesses, rather than simply focusing on their bottom line. 10/10 would recommend, Dearborn will definitely be our first stop if we are ever in the market for another vehicle and our first recommendation for friends and family.

Christine Wheeler

Thank you for always taking great care of us and our truck.

Joshua Carney

Great place to buy a new vehicle. I am a repeat customer here and anytime I've called or come in I've received excellent service. Many thanks to Jody and Robert for all their assistance and advice.

Lila Jerez

Rick Marshall is fabulous. I’ve leased several vehicles from him and he always works hard to find exactly what I need, even in this challenging Covid environment! Excellent commitment to service!

John Alexander

Good service center

David Collins

Wonderful experience buying my first truck from Dearborn. Daniel from sales did an absolutely fantastic job helping me through the whole process. He was very patient and always had an answer for my many questions. The Financial Services …

kyle campbell

Great place to buy a vehicle. Good vibes throughout the building, professional but not over the top. Dealing on my third truck from Taylor and the business will keep coming. Excellent prices from him and easy to deal with. Service dept. has also been great and has either met or exceeded expectations. They have gone above and beyond for any warranty issues (especially Trish). Thanks Dearborn Ford

Gofishin 2015

I would give zero stars if possible. Went there yesterday and spoke to Sam who did not want to help me as the cars I was interested in were not expensive enough to get him to leave the showroom.I guess coffee an doughnuts are more important than helping a customer.Must be nice to pick and choose who you want to help.Thanks for nothing....

Don Blake

i am driving a ford focus 2000 it is 20 years old they have done a super job keeping my car running safely.

Caitlin Kouroupis

Nothing but a great experience at this Ford location! All staff was friendly and approachable, the work done on my car was fantastic!

Tracey Glover

Thankyou guys at Dearborn Ford Kamloops...we limped in with an issue preventing us from getting home. You helped us on the spot! Much appreciated!

Jane komori

UPDATE: Chris, the Service Manager at Dearborn, called me back right after I posted this review to try and make things right. He offered additional service on my vehicle or a partial refund. I appreciated his help and thoughtfulness. I opted for the partial refund, which he said he would mail out the following week. *However*, almost a month has passed since I brought my truck in for service and still no refund. I've called about seven times for follow-up and only received a call back today, with no clear idea of when I'll receive my refund. Still feeling disappointed and frustrated with Dearborn, as I've now wasted significant time seeking a fair refund for the charges I paid in early August. Original post: A month after a regular service at Dearborn in which I was told that everything was "perfect" with my vehicle, I found that my ABS light was coming on intermittently and my brake felt sticky. I returned to Dearborn Ford, who promised to have a look and let me know what they found in 2-3 hours. It took two of my own calls for follow up and 6 hours for them to even start looking at my vehicle. Another 2 hours later, they informed me that both of my front bearings needed to be replaced and that the pinion seal in my rear differential needed to be replaced: a total of $1300+ dollars in repairs, and that they would need to keep the truck overnight and emergency order the parts for the bearings. I decided that I needed to get another opinion when I was informed that the new pinion seal and oil for the differential alone would cost more than $200. When I went to retrieve my vehicle they charged me $270 just for the diagnosis! I took my truck to Ideal Brake and Exhaust the next morning. They got back to me within two hours about the exact problem and had everything fixed by the early afternoon. They showed me the exact problem with the outer wheel bearing on the part from my vehicle and on a diagram, explained how it should look, gave me the part for a 20% discount, and informed me of the exact amount left on my brakes. They told me that they had not been cleaned in a while, and after Ideal dusted them off they feel great (something that I had been told had been done in my regular servicing/brake check at Dearborn). Ideal informed me that they didn't think any other work needed to be done on my truck at this time (no imminent issue with the differential). All this service at Ideal cost only $233, or $40 cheaper than the diagnosis alone at Dearborn, and much less than the $800 quoted by them to replace the front bearings. I'm very frustrated and disappointed with the terrible and costly service at Dearborn!

Mike Bayduza

Done a great job

annelle biggar

Lost the taillight lens cover when traveling. Promptly phoned it in when we realized it was missing. Was told to bring it in directly, and missing piece was ordered. The part came in a couple days, and they squeezed our vehicle in to put it on, as they knew we were traveling again the next day. Great customer service.

kyle ferguson

Great place great people with great deals

John Sutton

Gail and everyone did a bang up job with some warranty and maintenance work on my F150. Great job everyone.

Linda O'Donaghey

Have used Dearborn Service for many, many years and have always had great service. Our recent service was no different. As promised, they called as soon as the part to fix a recall arrived. I just have to make it there now and get it fixed. Thanks to everyone in the service department, especially Vern.

Brad Colter

We came to Dearborn from out-of-province to look at and discuss purchasing a pre-owned Ford Expedition Max that was available. I initially spoke with Sam on the phone, one of the sales guys who was super helpful. I was initially concerned and skeptical about making the trip but I was quickly put at ease with the effort that Sam put into it, constantly getting back to me with my questions and concerns and demonstrated great communication and organisation. He sent pictures and videos at our request and put in a lot of effort to help us with our inquiries. We came and looked at the vehicle and ended up purchasing. We were able to trade in our Sienna for a good deal as well, honestly better than we had hoped as a trade-in to a dealership. Since everything was so well organised the sale went so smoothly. We never felt pressured or forced in purchasing the truck, it was a great experience. Cliff, who dealt with our finances also was great and easy to deal with. I honestly would not hesitate in recommending Sam and the staff at Dearborn Ford to anyone interested in a vehicle purchase. Thank you!

Arlene Lorenz

I have received excellent customer service from the service department at Dearborn Ford. I recently had my Ford Escape break down and leave me stranded. I called the service department and Brandyn was extremely helpful and reassuring. After having my vehicle towed into the shop, they made every effort to get it looked at promptly, while communicating with me ongoing about my options. Brandyn, and the service team definitely went the extra mile to help me out. I really appreciate how much they value the customers and would recommend them to family and friends!

Shane Harris

I just picked up a new F150 and from start to finish, Dearborn Ford was excellent to deal with. My purchase started with my online inquiry and I was contacted by Rick within a few hours. He was very professional and knowledgeable and was able to answer all of my questions regarding the wide range of models and trim packages available. I was very particular with what I wanted and Rick worked hard to locate it. Rick worked with me on price, and Len did a great job in the Finance office. The package, color and trim of the truck were exactly what we agreed on and exactly what I wanted. Great job by the whole team! I would definitely recommend Dearborn Ford!

Paul Limbert

Excellent professional service, friendly staff and very competitive prices. Thank you

reece kennedy

Always great customer service

Geon Barrett

Great service, excellent staff.

Kailey Cryderman

Yesterday I had THE BEST CAR BUYING experience of my life at Dearborn Ford. Justin, Sam & Darcie we're a dream to work with. They got me more money for my trade in, cut my interest in more than half and got me into the car I actually wanted. Honestly, after my experience buying My new explorer St - I will be a returning customer. Thanks for making my mommy dream car dreams come true

Karis Birch

Great dealership! highly recommended.

J DeBord

Thanks to Brent and the Ford team for your great customer care and I love my Ford Edge.

Janette Nadeau

Felt very confident leaving my car there, Trish is awesome, left knowing my car was in good hands A+

Pierre Brink

Great experience, bought my second truck from Rick, will recommend them!

Geoff Tywoniuk

We relocated to Kamloops 3 years ago and started going to Dearborn Motors for regular servicing of our Explorer. I can always get appointments that fit my schedule with ease. The personal in the Service area are very friendly and always listen to any concerns I have had with our vehicle. I would recommend anyone with a Ford product needing service or repairs to not hesitate to use this dealership.

Susan Armstrong

Over the past several years we have purchased three vehicles from Dearborn Ford which adds up to a lot of money.Good service was always the promise along with good workmanship.Very disappointed in both.Calls not returned and work done was never done with high standards.With this said we won’t be purchasing anymore vehicles from Dearborn.Very hard to find to a company who really delivers on their promises.One positive is the two senior gentleman who drove me to and from the dealership they get my highest rating!

Allyson Donopy

I want to thank Rick Marshall for his exceptional service. Our company which is three hours out of town purchased a truck over the phone. He made it very easy for us, he even sent a detailed video of the truck so we could see what we were buying and had it delivered. Rick has called us a few times since then to make sure everything is good! Great experience!

Donald Newhouse

Excellent

Jon Bell

What an experience.. Walking into a building and not knowing anyone is definitely a fear of mine. With a few people standing on a platform above chatting away a very young and well dressed gentlemen came down “welcome to DearBorn Ford how are you doing today” from there it was just amazing. His name is Sam. Among everyone there I would say hands down he is the best. I was watching and listening to his co workers yes they are good but Sam has something special. Just the way he does things he goes above and beyond. You might underestimate because he looks “young” but really he should be running the place. Everything about him screams leader. If you are ever in the market for a vehicle highly recommended Sam. I’ve been to a lot of different dealerships and I can tell you he has everything it takes to run a store with the 4 hours I spend with him I learned a lot from the youngster. With that being said I’ve saved his card and will be letting everyone know he is the best one there. Thanks for the everything.

Bobby Bradley

The team at Dearborn Ford is next level. Very personable, they treat you like a person not a number. Really enjoying my New 2021 F-150 the fit, finish and driving experience really is amazing. My sales Guy Brent did a great job. Way to be guys! See you in a couple for my next ride :)

Barb Wagner

I am giving a 5 star report to the service agent that handled my F150, Trish did everything I had asked her to do she was very informative with the progress of my truck repair. Trish is an excellent service representative. I will continue to have her as my go to person. But I am unhappy with Ford refusing to fix my exhaust system under warranty. The technicians had said they have never seen long hair type material coming out of a tail pipe before and ford would not cover this problem. Dearborn told me to call Ford Head office to discuss further and they said because there is no recall on this issue and it is a one of a kind issue. They said to call back later to see if there is a recall in order to get this fixed. I went on line in Google and asked the question about along hair coming out of an F150 and there are many Youtube videos of this happening to the F150 vehicles. This to me is dangerous and I should not have to wait for a recall. I paid for an extended warranty and now it is not covered. What would happen if this stuff blow out at a person or cycitvalist on the side of the road, it could be a serious situation. I have pictures if you would like to see them.

Dave McFadden

My wife and I went in to look at a couple pickups, ended up buying one from Brandyn. This was a fantastic experience, very knowledgeable staff. Darcy was amazing in the financial department. The whole time we were there, it felt like our business was appreciated. Would definitely recommend purchasing a vehicle from this team!!

Marcus Law

On 2nd October BCAA towed my Ford Escape to your shop. The vehicle would not start . After two separate tests and a cost of $370.47 ( invoice # 725496) it was discovered that vehicle was out of gas !!!!!!!!!!! This vehicle was usually parked on a flat surface, but due to house moving it was parked on a sloped driveway. As the gas was low the quantity left moved down resulting in no detection of gas so preventing starting Would this not be on of the first fundamental conditions an experienced automobile technician would test before employing high tech equipment'????????

Paul Keith

Traveling from Vancouver to Saskatoon and engine light came on going over coquihala stopped at this dealership they got me in straight away and fixed the issue... my tech was Louie who gave great customer service .... he is old school and likes to job properly .... thank you !

Jason Gadsby

2019 f150 under warranty they have done the dash twice in under a month for it warping. Second time I'm told they can't fix and and will not try again even though it's still under warranty. Terrible customer service.

Carol Grant

The staff at Dearborn's are the best! Excellent customer service! I would never take my car anywhere else.

matt rogina

Had great service here all the guys are excellent to deal with I had some problems at the start but was resolved in a professional manner thanks Mike Darcy Brent and Sam Highly recommended dealing with the stuff and getting the Dearborn difference thanks again

Brittany Davison

Bought our new F150 from Brandyn and it was a great experience overall! Service to this day continues to be great! Thanks again!!

Jar Jar Binks

Great friendly service. They were very helpful. I will take my F150 there from now on.

Matthew Mariona

Solid dealership!

Kieran Muir

Camilla and Gale handled my appointment incredibly! Couldn't be happier with the paint work done on my truck, I have a GMC and the women that work at Dearborn are the reason I get all my servicing done there! I'll be back!

Greg Buck

A little late getting this review written, but wanted to show my appreciation. I was treated so great at this dealer (Taylor specifically). Taylor and the staff were without question one of the best buying experiences I have had. I have and will continue to recommend this dealership. Thank you.

stephen morrison

Great service and the job done right. Very helpful.

Teresa

Excellent experience on the recent purchase of my new truck. Sam was wonderful to deal with, personable, knowledgeable, and patient with me while I decided on what vehicle would work best . Once I settled on the truck I wanted the process went smoothly and quickly. I also want to thank Rob (sales manager) and Clint (finance) for making me feel comfortable and happy with my purchase. I will continue to have my vehicle serviced at Dearborn too as the service department staff is great with a special thanks to Gail for her personal service in the last few years! Keep up the great work everyone!

Bernard Cassidy

Broke down on Coquihala about 170 km from Kamloops. BCAA arranged for tow to Dearborn Ford. Couldn’t have gone to a better place.First thing on Friday morning we met with Service Advisor Gail Hooykaas and she was really exceptional. Gail explained the problem with our Ford Transit van, and informed us that parts wouldn’t be available until following Monday. We told her we were heading to Drumheller and really needed to get there on Friday evening. Gail took it from there. She arranged for a car rental, and we were on our way. Made it to Drumheller on time. Our van was ready for pickup on Tuesday. We returned to Dearborn on Wednesday and picked up our van. Gail took care of the rental vehicle for us and we were on our way home. Gail and Dearborn took away the stress of our breakdown. So very thankful for the supper service/assistance we received. Definitely a good team at Dearborn Ford.

David Einarson

Dearborn Ford has been everything I look for in a car dealership. Whenever I have been there I have been treated with the utmost respect and courtesy, and they have completed all servicing and other problems that may have cropped up with speed and professionalism. I highly recommend this dealership.

Tom and Deborah Willms

Great sales staff and management. Made sure we were happy with our new vehicle.

Amanda Coder

Super friendly and great service! Sam meet us out on the lot and answered all questions. Never felt rushed or pushed to look at anything and he only showed us what we wanted to see. Very thoughtful and took the time to go over everything. Darcy in financing made sure all our needs were meet on that end and was friendly and personable. The whole experience was great and I have never delt with a better sales team!

Debra Peters

Not great

Vern Sellars

Great work and fast service. Mechanic showed me my problem and we worked out a plan to repair my vehicle.

Kathy

Shout out to the Team at Dearborn Ford, they go the extra mile !! Lovin my new Ford Escape, the power and comfort are amazing. Big thank you to my salesperson Brent for making the experience fast and professional, he is the best!!

willy blackmore

Excellent service . Service consultant Tanya very knowledgeable.

Jane Coombs

I've waited 4 months for warranty approval for minor work on my F350. Kept telling me they were waiting on approval....I called Ford warranty service directly and was told they have not received anything from Dearborn Ford for my truck. Nothing...searched name, VIN, Left a msg on Chris's ( service manager) line...no replies from anyone. Very disappointed with service and won't be getting any business from me in the future.

Jim Standen

The team at Dearborn were quick to respond and get my truck working again when my remote start stopped working after an oil change. They went the extra mile to uncover the problem and got my truck back to me the same day.

Nicole Chretien

Dustin Torgerson and Lenn Korobanik you guys rock and I love my new truck???? thanx for the awesome service!!

GA Todd

Just had my f250 serviced. Gail is the person l go to as she is so trustworthy and gets the job done. Really enjoy working with Gail with both of our vehicles.

Sheila Eagland

I have dealt with Tanya Jollymour at Dearborn for the past 8 years, I cannot say enough about the way she has handled all my needs pertaining to the service and care of my 2011 Ford Ranger. She is professional, prompt, kind, and also has a great sense of humour. I had a breakdown out of town recently and she took care of all my warranty issues and dealt with a Chevy dealership out of town (which I had to have my truck towed to) All I had to do was call Tanya and she took care of everything. I was back on the road in less than 24 hours..... This was right before a long weekend and if it weren't for her "go-getter" way of service providing, I could've been stuck all weekend. Even the service manager of the Chevy dealership commented on how great she was and how easy she was to work with. He said he wished he had staff like her because she knew how to "get things done" I cannot say enough on how awesome this lady is. She, alone, is what keeps me going back to Dearborn; and although she is very busy, she always makes me feel that I am the most important customer she has. If you love and care for vehicle as I do, you couldn't put it in better hands than with Tanya and Dearborn Ford.

Jan Schultz

Had a great experience at Dearborn Motors. Brent, our salesperson, worked diligently (even past his work day) to make sure we were happy with the vehicle we had chosen. He arranged delivery, inspected the upon-arrival detailing, and helped us learn 'the ropes' of our Ford Edge before we drove off the lot. I would recommend this dealership and salesperson to anyone looking for a new (or new to them) vehicle. Thanks Brent!!

john peters

The sales was good. I love my truck it’s a 2016 F-150. However every time I had to deal with the service department there was always an issue. From not being able to diagnose the problem, not servicing the truck when I dropped it off with a scheduled service, or having a simple service for 7:30AM and the truck not being ready till past 10:00. This excludes the dealings with my service truck. With the way I’ve been treated this is my last Ford. Which is sad cuz love the truck but i don’t wanna get screwed every time I take it in to service.

Hassan Mohd

The engine warning light came on as we start our holiday to Banff from Vancouver. We stopped at Dearborn to seek assistance for our Lincoln MKC. What a start of a holiday! The service people are so friendly; like you are a local. They say, "don't worry Mr Hassan, we'll take care of it". They did. They checked and fixed the problem and off we go; all these within a day. If you want " peace of mind" and honest service.. visit these guys. Thank You for helping an old couple from Vancouver.

Marie Fanshaw

I had my car Towed To the Dearborn for dealership. I called and explained what happened . At no time did my actual service advisor call me or let me know what was happening to my car. I had limited interaction. I went in at mid afternoon and was directed to the person handing my stuff . At no point had she called me during this process. Given that I was from out of town my anxiety was high and a call would have been nice . The only positive was that they let me keep my car at Dearborn until I decided what to do with it

Sherry Gardner

We recently were shopping for a new vehicle, Deerborn being one of the dealers we visited. Sales associate Brent Deerling and Sales Manager Rob Gyger were excellent to deal with! They were not pushy (something we appreciated) letting us take our time making our decision. We ended up buying our new vehicle from Deerborn, we are very happy with our purchase and customer care ????????????????

Brent Turner

Great place and staff

Shane Frocklage

The best experience I've ever had at a dealership. When I buy another vehicle it will be from Dearborn.

Paul Emmons

Sadly I went there for service for my new truck that I had to buy at another dealer and was concerned about the codes coming up and when I asked about loaner truck they told me that the only people that would get a loaner or rental was the customers that bought directly from them, that being said I tried to have them bring in the truck form other dealer however instead of paying for $600.00 fee to transport truck they wanted to charge me $2200.00 I would have been happy to cover part of the cost of the transport. So if you didn't buy your new truck or car from Dearborn I highly recommend that you don't take to them for service. Sales manager from the dealer I got truck from was even willing to work with them. I only needed a rental if the truck was out of service during week days as I tow equipment. So update to this review i was contacted by reply to this review it asked for me to contact the dealership and discuss my concern, it was also stated that it was posted by the owner ( THIS WAS NOT THE OWNER IT WAS SOMEONE ELSE PRETENDING TO BE OWNER ) oh and yup no resolution. So sad cause I really did enjoy working with Jody.

Richard Henderson

Had a number of things done including battery replacement work done to my satisfactio

Paula Fisher

completely satisfied with all services provided.

Sharon Bentley

Our experience with Dearborn Ford was a pleasant one with both the salesman and finance manager being of immeasurable help to us. We appreciated their diligence, advice and friendliness. We are happy with our purchase as it suits both my husband's and my personal needs. We would recommend Dearborn Ford to anyone.

Jackie Barrett

Doing it right Dearborn. I recently visited Dearborn and dealt with Rick Marshall. I was extremely impressed, not only with the product, but with the level of service. Not once did I feel pressured to upgrade or purchase something that I did not want. Rick even dropped by my work with a couple of different vehicles so I could see the different options and finish levels available so I could make the right decision for me. I am super excited to get my 2021 F150 XLT Hybrid. Thanks Rick. Geon and Jackie Barrett

jack wheat

Excellent service and on time !!

Nellie Krombach

Purchased a brand new truck, love the truck. BEWARE of extra insurance. Pay $2000 more for all services paid for for the next 2 years. I did that sounded good. But try to get in to get a simple oil change. Can take 2 weeks. Not happy when you can go into a Canadian Oil change get it done in 15 mins. I did go to dealership for a recall ... I was told it would take one hour. I stated I live 2 hour drive and when I needed to leave for another appointment. The hour appointment took 3 hours and I was late for next apportionment. NOT AT ALL HAPPY WITH SERVICE. Other new vehicles I have purchased in the past other than this ford. Services timely on time easy to book appointment and come back washed. Not at Ford in Kamloops. Rather than spending the $2000 save it go somewhere you can get service in a timely manner.

Sam Small

Brandyn was excellent to deal with!

T JJ

Not a lot of confidence in the service department..booked an appointment to have recall done..wasted 3 hours of my day as was told when picking up my truck that part had to be ordered. Have owned other vehicles that have had recalls ...never have I been told that a part had to be ordered in .so here it is 2 1/2 weeks later and was told that they don't know where part is.

Brad Pierro

Being from out of town we were asked to bring my truck in at 830am with no other vehicle a simple service wasn't done until 530 pm leaving us waiting around town all day not exactly impressed

Bernie Antchak

Dearborn was a great dealership to deal with, they were very caring and I would not hesitate to use them again! If I lived in Kamloops they would be my go to dealership bar none!

Garry Hastings

I find it very pleasant to have my truck taken care of by Dearborn Ford in Kamloops. Gail has always made sure things get done in service. Thanks Garry

ED DESAULNIERS

This place makes it clear they do not want to hear or talk to the customer. After given full details of the problem to the service department the first day, I phone back a week later and spoke to the service manager and explain the problem again and his response was "oh we did not know that". Listening to the customer is not something they do well, returning phone calls is only something they say, NOT do. On over eight different times I was told by the service department "we will give you a call tomorrow morning" not once in the eighteen days did they ever return a call AT ALL as they said, including the service manager. I phoned the service manager and left a message to call me at the end, has never called back. I am sure this response like many others here will be follow up by a owner reply to call them, because calling back is not something they do.

Jason Beattie

Dearborn did a great job fixing my car!

Harold Harpold

Been good to me so far,

Christie Surovy

I purchased my second F150 as an "out of province" customer specifically because a friend of mine recommended the salesman, Taylor. I was looking a specific colour and trim level and while they did not have one in stock, he went above and beyond my expectations and found me one. I was a little apprehensive having to do the purchase completely over the phone/email since I was not local but my Taylor made the process smooth and easy. He even went way out of his way to personally deliver me the truck. I was impressed at his knowledge of the technical aspects as I haul a large travel trailer so towing numbers are a big deal to me. Last week I needed to get my truck looked at for a warranty item and called Taylor for advice how to proceed. Even though it was over 1.5 years since I purchased from him he remembered me and helped coordinate the appointment with a local dealer closest to me. It was nice knowing the "after purchase" customer service is just as great as the "pre purchase" service. Taylor has definitely made me feel like an appreciated customer and I will certainly be back when the time comes to trade in for a newer F150!

Justin Machelle

4 hrs for an oil change.. pretty sad

Sarah Deslaurier

Thanks to Leanne at Valleyview Dearborn Ford in Kamloops for making this a better experience!

Nora Moonie

I have dealt with Dearborn Motors for many years and have been very happy with their service. Chris and Tania in service dept. have always been kind and efficient.

Barrie Sanford

The Ranger is generally fine to drive and the service at Dearborn has been good but the vehicle has far too many gadgets for this 75-year-old to master. I cannot get the air conditioning to be consistently comfortable and I cannot shut up the woman who keeps telling me to turn around in 100 metres. Nowhere in the manual can I find out how to work the Trip Odometer. Can't there be a master switch that shuts down all the gadgets and allows me to start over? Better yet, how about ON-OFF / DELETE switches for the features I don't want?

Mike Daniel

We spent two days last week shopping around numerous Kamloops dealerships for a good used truck, we were tired of running into salesman that had no idea about the vehicle they were selling and overpriced garbage for trucks. We stopped into DearBorn on Saturday afternoon and Taylor found us the perfect truck at a great price and helped talk us through our options until we found the right one. I cannot recommend him enough, and the manager that did our paperwork was great as well. Thanks DearBorn & Taylor, we'll be back!!!

Dave Bartram

Excellent Service

Mike T

Really enjoyed the experience the sales crew are awesome

Chloe Eve

My partner and I have been trying to find the perfect SUV for our family for quite awhile now. We stopped to check out an Edge on the lot, and Sam came and chatted with us a bit. The next day, we texted asking if we could go on a test drive. Sam was extremely prompt to reply and set everything up for us within the same hour of texting him. We fell in love with the edge, and Sam, Darcy and Rob all went above and beyond to make the perfect vehicle work out for us at an even better rate than we expected. Everyone worked hard to make sure we had an excellent experience. We are so happy with our purchase! Thanks guys!!! Highly reccomend seeing these guys for your next vehicle purchase.

costel5 banzaru

Awesome staff and amazing service.

Brad Stewart

Brandyn and Darcy were awesome to deal with. When we bought our truck the inventory was scarce but they got us what we wanted and were great from start to end.

Rod Mochizuki

I just moved back to Kamloops and I am not impressed with the First Impression of your dealership especially after my bill was close to $1200!!. I was experiencing and noise from my brakes when the vehicle rolled as well as when I applied the brakes. I asked to see the Brake parts that were replaced so I can understand what happened, I did not see the brake parts as they were unavailable when I picked up my vehicle at the end of the day. It was mentioned that I could come by the next day to look... but that means I have to go out of my way to make another trip to your dealership, I am busy doing my thing also. I mentioned that I wanted to see the parts when I dropped off my vehicle and also when I received my phone call to let me know that the brakes and rotors had to be replaced. I waited a day... did not receive a phone call from the service technician. I called the next day to voice my concerns, I did, and your clerk mentioned that she will have the Service Manager call me the next day. It is 12 days later and I still have not received that phone call from the Service Manager!!!!! I will not be recommending your Service Department to my co-workers and I will look at my other options in Kamloops for my future services and when I have to replace my Truck.

Trent Hammer

Great service from walking onto the lot looking for a new vehicle to driving off the lot with a new Ranger. Thank you to Brent, Darcy, Justin and the rest of the team at Dearborn Ford for such a great experience. You were able to find me the truck I wanted and made the whole process easy and painless. The truck is awesome too! Love the Cactus Grey! Thank you.

Kevin Smith

very helpful

shyanne lampreau

I called around looking for a specific service, I had done a bit of research of price range. Dearborn was the only one who gave me a proper quote. Also they did not keep my car all day either they were done in a timely manner and friendly service. Thank you Dearborn service department and see you again soon!

Drew Bonthoux

Great service, very friendly and helpful

Jennifer Lord

We purchased two vehicles at Dearborn in the past with great success. The service department is excellent and has always taken good care of us.

Jan Bombardier

Great service. Professional & friendly. Stayed after hours to get my truck done.

Anthony Lee

Sales said I would get complementry courtesy car rental if I could purchase Ford Prepaid Maintenece Plan, I did buy it; however, now I don't get the free rental, lesson learned. Service department did a good job

Ron Burt

I was having a problem with my transmission and the service advisor quickly checked to see if there was a recall associated with my issue. I was immediately set up with an appointment and my truck was back on the road within an hour. Problem solved and no more issue.

Valerie Johnson

Great to deal with

Craig Gallagher

I had an appointment to view 2 trucks. I had negotiated hard for the payment that fit and I could tell the sales person, Sam, was not happy after I corrected him on his math. Cut a long story short, in the fifteen minutes since his last text he told me he had now sold both trucks. Despite me being invited to drive an hour to the dealership on the understanding that i would be leaving with a new truck, Sam told me his boss wouldn't allow him to hold it. I asked why he didnt asked me.for a deposit and he said it gives customers the wrong impression. Perhaps a job with negotiating is not the best fit. Very unhappy.

Sherry Sanderson

If you’re in the market for a new or new to you vehicle I highly recommend Rick Marshall, he goes above and beyond with no pressure sales and incredible customer service!

Carol Edwards

The last experience at Dearborn was very positive. I was scheduled for a specific time and our vehicle was taken into the shop at that time and the service was completed in a very fast time of 1 hour. It can't get any better than that. Thank you Dearborn Jim Edwards

Tami N

Had a service issue with my Ford Escape while on holidays and called both Ford places in Kamloops. Gayle at Dearborn Motors was able to get us in on a Saturday, ran the diagnostics and fixed. Able to get back on the highway with very little delay. A huge thanks to Gayle!!

Dunnett Family

I would like to take this time to thank the Service Dept at Dearborn Ford for the awesome service they provided me and my family when my F-150 broke down. Once my truck was towed in, they diagnosed it quickly and got us back on the road as quickly as possible. They also allowed us to set up our travel trailer on their lot giving us a place to stay while we waited for the repair to be completed. Bob, the tech who worked on the truck was very friendly and had no problem with showing me the issue with the truck and providing me his plan for the repair. Krista, our service writer was friendly and was happy to answer any questions I had. The Service Manager, (Sorry, I don't know his name...) provided me with information that caused me to do further research that has led to the whole repair being covered under warranty!!

jorgen sveistrup

Great service. Prompt and efficient. Knowledgeable and friendly staff. Thank-you.

User

Just bought a 2021 Ford bronco from Dearborn Ford in Kamloops today. Danny Gilbert was fantastic to deal with in all aspects. He’s true to his word, and completely respects his clientele. Thanks a lot Danny!

Jaxyn Forbes

Awesome customer service they treated my family so very well from the moment we walked into the showroom and even a day or so later Sam Thacker texted me to ask how i was doing first and how the truck was second this kid has his job figured …

mark cernak

Nice bunch of people did good by me

james martin

Great sales process with very good pricing.

Dale Haggerty

I am so very pleased with my purchase of my 2012 Ford Focus Titanium - looks good, works great -- beautiful little car - took a long trip right away and never had any problems. The Dearborn Ford staff were very accommodating and helpful. The salesperson, Ruth, went over and above making sure everything was just right for me and taking time to get acquainted and teaching me everything she could about driving my new car by showing me all of it's many features. I very much appreciated her taking the time to do this as she felt that it was very important for me to be comfortable and understanding my new vehicle before driving it off the lot. Thank you very much for everything. Very pleasant experience.

Deanne Robertson

Such helpful service, our vehicle broke down and they helped arrange a rental for an amazing price and helped save our family trip!

Chelsy Gyger

Amazing staff and service! I will always purchase any future vehicles from Dearborn Ford!

Terry Murray

I'm giving a five star rating for the way my new vehicle service was handled at Dearborn Ford in Kamloops, BC. My mechanical issue got solved by the Team at Dearborn including Sam, Trish, Rob, Aysia and others. On another note, while my F150 was being worked on I had ordered an unrelated accessary part for my truck tailgate. A part that I would install myself at a later date. Well the team at Dearborn when beyond expectations and not only installed the new accessory but covered the cost. Thank you Dearborn.

Courtney Mattice

I dealt with Sam for the purchase of my vehicle and I could not say anything better about him. He was super personable and friendly and could answer any question I had about the vehicle I was interested in. He made buying fun! He then passed me to Darcy for the financing part and he was also a blast and very helpful! Thanks Sam and Darcy for the amazing experience!

Frank Rampone

Have a 2017 Ford Escape with the full package warranty plan. I had my vehicle in today for a winter tire change over , and any regular maintenance it needed and there were 2 minor issues they could not replicate. I was charged for the 2 issues they could not replicate!! I have had issues on other visits that they could not replicate and was never charged and usually those same issues would eventually repeat and get fixed. New owners and management are going about their customer support totally wrong!! My next Ford will be from the Ford dealer on the North Side of town!!

Stewart Anderson

Great service department

Sandi Mudford

I received expectional service from the service department. The service team went above and beyond from the time I booked my appointment to when I picked up my car. I would like to give a special thank you to Kerry, Tracy and Wayne.

Sarah Pearson

I have to say one of the worst experiences buying a vehicle. Very disheartened by the lies Damages to the truck and inability to fix it. Or make good on that. They took it in and didn’t attempt to fix any of the issues and returned it in same condition and blamed me. Also not doing proper payment work or setting up payments, guess that’s the customers job to do. :( paying for two vehicles at the same time since they didn’t pay out the trade in. Had to ask for 2 weeks for a payment date was finally given one and it was incorrect and now up to me as the customer to set up my banking and payments plans with Ford themselves. Attacked by manager as they did not want me staying the issues that happened. We bought TWO trucks off them and they have treated us with zero respect!

Etienne Prinsloo

I have always had a positive interaction with Dearborn Ford. The flow from booking through retrieving the vehicle is smooth, the staff professional and the service of a high standard.

Scott Mackenzie

The service reps are professional and care about whether you happy or not they will go out of their way to make things right with your car or truck. I would recommend this service department to anyone. Very happy with how I have been treated at Dearborn motors.

Donna Marcelle Lamarche

Love their team???? everyone is so polite and helpful.

Del Mondor

I purchased a 2021 Ford Mustang Convertible from Dearborn (Cam Clark group). I live in Calgary so they arranged to truck it to Cam Clark Ford in Airdrie Alberta. When I went to pick up the vehicle there was a minor chip on the passenger door. I went inside to let them know about it and immediately texted Brendan Audet to let him know about the issue. All this done before the vehicle was moved. Brendan sold me the car and at first was working on a solution to fix the situation. Lots of back and forth texting to get this handled. I did go on vacation for a month and texted him to make arrangement to get this minor issue fixed. I have now texted and tried to call Brendan 5 or 6 times with no response since July 19. They appear to be not interested in rectifying this situation. How can I give less than 1 star. Plan on posting this in several places to make sure people know that Dearborn and ultimately Cam Clark does not stand behind their customers. BTW the first negative review I have ever written

Louis Gaydosh

Excellent service, well trained technicians, good parts supply.

Wes Friesen

Really pleased with my purchase experience and my new truck. From the sales staff to finance dept. and managers I felt the deal was terrific!

Tor Schmid

We decided to replace our well used GMC Sierra Duramax with a new Ford F-350. We investigated the various models, available options, checked pricing through CarCost Canada, and with that information in hand went to Dearborn Ford to see what they could offer us. We spoke to Sales Consultant Taylor McCarthy and listed what we were looking for. He listened carefully and thought that they had a truck that would fit our needs. We asked about the various financial options and he explained them clearly. We asked to test drive the truck he thought would best meet the features we were looking for. He arranged that for a Saturday morning. When we returned the truck we asked what the “out the door” price would be and he obtained that for us. It was right in the ballpark of what we expected to pay. We went home to compare other dealers prices to the local, Dearborn Ford price and decided that the numbers were so close that we would buy locally to keep our money in the community. We bought the truck Monday morning for the amounts we talked about Saturday. Everything went exactly as offered. From being greeted at the door, to signing the completed sales contract, including partial financing of the total cost of the truck arranged by the dealership, took just over two hours. We were very happy with the whole purchasing experience and recommend Dearborn Motors Kamloops to you!

Tyler Zawada

I would like to express my appreciation to Mike Wood and his team for their fantastic work and helping me with all our vehicle needs. Thanks Dearborn !

Kelly Malcolm

Jody and the rest of the crew made the purchase of our new vehicle easy and there was no pressure. Great group of people.

Irís

first deal Dearborn in Kamloops in probably 3 decades due to bad experiences. Happy to say Jasmine has made up for a lot of the bad taste with EXCELLENT service and hard work in putting a difficult deal together! Thank you! loving the new to me ride!

George Ouimet

Excellent service, and a courtesy ride home.

Youngki Park

I am using new F-150(2021) Lariat 2.7 ecoboost 5.5'long bed. I am driving 3weeks now, this truck is awesome. Powerful and feel safe. But I could not get a book for 'owner's manual', dealer told me that installed in my truck. So if I need check something as a function, need get on truck and ignition mode on. It is not comfortable to me. That is why I give 4/5 stars.

Perry&Kathy

Great customer experience. From Brent in sales to Clint in Finance, start to finish, this team went the extra distance to make sure they met all our requirements. We highly recommend Dearborn Ford

Rick Rodger

The time to do the job was okay, though they were late getting my truck in to do the job, (a simple oil and filter change and fuel filters) but the cost damn near made me fall over backwards.

Kevin Ihlen

Friendly place to buy a Ford.

Gar Childs

Everything went perfect the truck is awesome the sales team is awesome it’s a great place to buy your dream vehicle

Lauren Lodermeier

Samuel Thacker is one of the best salesmen I have ever had the pleasure of dealing with! He took great care of me at Dearborn! This young man makes me realize why it’s called the ‘Dearborn Difference’. I highly recommend going to visit him for any help finding the perfect vehicle for yourself.

Greg Pumpkin

Thanks Rick,Sam,Darcy and Rob for fantastic service.

Tanya Alexander

This place has high quality assistance go by there yourself and see what I mean COOL

Frank Staiger

Excellent service.

Cody Mayhew

Don't come here for service, repairs or maintenance. Scam

Shaun Tone

Great service with every visit. Trish goes out of her way to satisfy our needs. I work away from home and they cater to my wife very well as well when my daughter brings her car in for any work. No reason to shop anywhere else as well as we will continue to bring our truck to your establishment.

Thomas Boake

Thanks so much for the hard work and the awesome new truck!

Justice Gyger

Jody gyger is an amazing sales woman and such a wonderful person to deal with! My family and myself have been going to Jody for years and always leave happy with our purchase and experience!! I recommend everyone to go to her when looking or trading in a vehicle!!

Kathy Abel

Sam and the team at Dearborn have treated my husband and I exceptionally well time and time again. We have made multiple purchases from them in the last year and the service and level of care we got and continue to receive from Sam is the reason we went back. Even after our purchases, Sam has helped us out with anything we have needed. the most recent was ,My husbands truck had to go in for a recall and due to a personal emergency has to head out of town early am. The service dept advised he shouldn't tow with it until repairs were made. Sam and Robert arranged a truck for my husband to use while his was repaired. And if that wasn't enough, Sam drove out to meet us in Heffley later that day as our hitch was on our truck and we forgot to grab it, so he brought it out to us as he knew my husband needed to get ready to leave. Can't say enough good things about Sam and the Dearborn team.

Nate Houchen

Always friendly, honest service. BEST Ford dealership in Canada!

Guy Ouellette

Dearborn Ford has Sam{THE MAN} selling vehicles.For a young man this dude acts like he has been selling cars for decades.UNBELIEVABLE.I have delt with many older msalesmen,both in Winterpeg and BC.Sam should be training 99.9% of these,what should I call them.NEVER MIND.I saw the new F150 a couple of months ago,but never inquired about the Ford.Called dealership August 8,2021.Sam responded and I mentioned I was interested in truck.I let him know I would be coming through Kamloops on the 10th. Around 9 am.Called him that morning and told Sam,I was running early.Can you meet me at 8.He said absolutely.He came into lot while I was looking at vehicle and was very professional.He threw a number at me with my 2019 Sport as a trade.I laughed at him and told him to get the boss to sharpen that pencil.Twenty minutes later they agreed on my offer and DONE.Washed and cleaned new truck.Filled the tank . Transferred insurance and on the road I was.No BS and when I entered the building,EVERYONE was professional and very pleasant.They even offered me to come back for more gas because there was a elderly couple getting there insurance and it took them a while to finish. I would tell EVERYONE to check this dealer out.As for most other Ford dealers in BC,hire some Sam-s .You will sell more vehicles.Are ya seeing this HAMMER.Well done Dearborn.Well done. GTO

G cumberbatch

Had a great experience dealing with Sam, Clint and Rob..made buying a pleasurable experience. Definitely recommend these guys for sure....and that's coming from someone in sales.

Lee Hand

Went to get a new car today and couldn't be happier. I felt so welcome and taken care of there. Danny and Darcy went above and beyond in their customer service to ensure that everything was exactly what I wanted and needed. Definitely 10/10 recommend if you need a new vehicle!

Rhonda Linton

Dearborn Motors always explains what they did and goes over the things that may need attention. Our truck is under warranty so every service is covered completely. They make sure we are taken care by driving us where we need to go and making sure they have our cell number to let us know when the service is done. Then they pick us up, bring us back, go over everything and then we are done. Free car wash to boot. Staff are very friendly and helpful. They take care of everything so we are worry free. This is our 5th vehicle we have bought from them and we will not go anywhere else.

Tina Bruchmann

Excellent service Sam was awesome to deal with along with Christie. Great Management very accommodating. Very happy with my new truck.

tdimop

Terrible sales. I would give zero stars if possible as they wouldn't even give me a price for a vehicle, and lost my business. I went to this business as people from my work said they were good. I dealt with a sale person explaining that my wife and I would be purchasing a 2017 F150 in the next week. He seemed nice at the time. Long story short, I typed up a list of everything I wanted and asked for a competitive price as I was simply gonna ask couple dealerships in the area as well. (thought it was the prudent thing to do when spending $50,000 after tax on a vehicle) As it's employee pricing month I expected all the price quotes to be around the same ball park. ( we had in mind that if Dearborn was within $1500- $2000 we would support local.) But this was the only dealership that did not respond or give me a price for the F150 I was looking for. As such I purchased the truck that week from just outside of town. I then spoke to this sales person explaining I was disappointed in him as I didn't get anything from him for the week and his explanation was a bunch of lip service stating that he and the sales manager were not going to entertain giving me a price if I was willing to check other dealerships. " WHAT?" As well he would rather wait till another buyer came in and paid the price he wanted so he didn't take a hit on his commission. You read that right, he was willing to tell me that he rather make full commission than make a sale if he lost a percentage. I love my new truck ( and that's saying allot coming from a dodge guy) and unfortunately Dearborn has lost my business in the future purchases / maintenance / or repairs of my truck. I will be writing this up with more detail regarding my conversations with this sales person when I get the Ford Survey I was told would come a week after my purchase. I find it unacceptable in this business that depends on public sales and referrals, that a manager would support this action. I guess I'll see if Ford Canada actually read purchaser surveys they send out.

David Brisco

Very friendly group providing great service.

Diane Way

ACTUALLY A MINUS 2 but can't review without at least one star. I had a new starter put in my vehicle in January 2021. In and around end of May it started to make the same grinding noise as before the repair. Finally in June my husband was around when I started the car and he got to hear the noise I was telling him had started again as it wasn't every time. We made an appointment for 9am on Friday June 18th at which time he told them the exact part to order. (he has worked on cars before). When we checked on the status we were told that that part was just ordered on Tues June 22nd and coming from Portland. I had twice now asked for a courtesy car as I needed a vehicle to go to work an pick up my granddaughter from school. It was 45-48 degrees C. outside. I was told on those 2 occasions and the next 2 delays at which time I asked again that courtesy cars were NOT an option. Only a discounted Budget car rental at $35. a day. (cost would of been 15 days at $35 equals $525.00 plus taxes ) What a bargain Finally on June 30th I requested to speak to the service manager and explained my TOTAL FRUSTRATION to this experience. He said "OH you should of had a courtesy car all along". on day 13..... I saw 3 in the lot today. He was awesome and made sure I did get one. But zero follow up on our experience. I would of made sure I had spoken to the client when they picked up the car. (To apologize one last time). So January $518 and this little trip $2300... (of which I believe was caused by starter not being checked that it was put in correctly). Oh they were kind and took $300 off the price of the repair. LOL Note also that we were the ones having to call in to the shop to get the updates and delays on the car. Communication was terrible. Sorry but I for one will NOT deal with the dealership if that is the kind of service that is acceptable. And I am now in the process of looking for a new vehicle, and will be telling my friends of the wonderful (NOT) service we received. Diane Way

Brandon Klamut

Staff is friendly and knowledgeable and willing to work out a deal for the right vehicle. The vehicle we purchased wasn't cleaned properly, hence the 4 star rating.

Peter Samra

Excellent service! Danielle, in sales, took notes of exactly what I wanted. She was able to sell me a truck, Ford Ranger, Lariat with features I was looking for and at the price I could afford. I love driving this truck!

Cely-Rae Street

Rick and Darcy at Dearborn Ford were so helpful and accommodating! They really go above and beyond to ensure their customers have the best experience, and that all areas of concern are addressed! Thank you for all your kindness, expertise, diligence and patience Rick and Darcy!!

JA Holmes

Purchased a truck from Dearborn Ford, I purchased the truck from out of town and they made the process easy to do, they even met me half way to deliver the truck to me. I would recommend this dealership to anyone. Thanks to Sam our salesman for making the deal happen

Greg Wayne

Awesome visit, made a mistake on the date of my service but they were able to fit me in. Outstanding in all ways. Thanks Greg

Brendan Macdonsld2Macdonald

Took my truck in to get looked at today for diagnosis and schedule it in for repair, $300+ later I was expecting atleast some work to be done but nothing was taken apart and actually looked at to confirm the issue. I was told things that I already told them. Pretty considered over this as other shops told me what they would do for the same price but I couldn't get scheduled for 3 weeks from now. Wont be back.

Al Danielson

The repair was performed in a professional and friendly manner