I'm sorry to have to write this review but I think it should be shared so others don't have the same experience.
I had an appointment booked with Shannon Elliott (@paingardens on instagram). When you book your appointment you give a $100 deposit. I am a big fan of Shannon's art and was very excited to go in.
The day of the appointment I was sick and stayed home from work. I called/emailed to let her know to see if there was any possibility of us rescheduling. Shannon is a great artist so I figured it could be possible she would have a cancellation list of people who may want to take a last minute appointment, and that way I could reschedule for a day when I was not sick. However, I made it VERY clear that I would still come in if my deposit being jeopardized in any way.
Shannon responded to my email and stated she has to protect herself and does not want to get sick (totally fair), so she offered to reschedule my appt BUT said she would KEEP $50 of my deposit for my missed appt due to being sick and would return the other $50. I would have to put a new $100 deposit down to re-schedule for another day.
I responded saying I would rather still come in and not lose any of my deposit. I offered to be mindful of spreading anything and to wear a medical mask for the appt. Shannon's response to this was very abrupt and rude, stating she was going to return the $50 and cancel my appt entirely.
She re-directed me to review the cancellation policy states the deposit will be kept if the CLIENT cancels their appt day of. I did not cancel, but offered to reschedule as I thought that was the right thing to do when you're sick. I clearly stated I would still come in. Shannon was the one that cancelled the appt as she wanted to avoid getting sick, yet she also kept half of my deposit.
I called the shop and the artists are independently contracted so this is not a negative review on anyone else at the shop. Just Shannon.
This is bad business. Don't do her the courtesy of letting her know if you're sick because she will steal your money.