So it pains me to even write this, as I LOVE this store! But my last experience was simply horrid. I decided this is the year, I will learn to play guitar. I drool over some of the guitars in this store, and have always dreamed of learning to play. Well I am here, not a pro yet, but playing. I bought a left handed guitar when I started in December, but learned to play right...so I brought the brand new guitar in to trade. I was previously quoted 150 on a trade not once...but twice from two different staff members, but nothing was in stock so I kept returning until I found THE GUITAR. And then...I did. I found a Taylor 214CE on the wall, and it HAD to be mine. So off to my car I go to get the lefty, and trade in so I could at least put the Taylor on Layaway for a few days until I could transfer the rest into my bank account. The man behind the counter tore me apart, my new lefty was NEVER set up, and he tore it apart, saying he could only give me 100 when the other staff all told me 150. Okay fine. Then he tells me he cannot do it. Then he tells me it will cost me 39.00 on top of the trade, then that turned into 139.00 on top of the trade. THEN he tells me, I better not let this guitar become like the lefty I just traded, that I BOUGHT A MONTH PRIOR! Then he tells me it will not let him do a layaway for me, so I got upset. And finally another young man came over and we finished the transaction...FINALLY. I have NEVER been to belittled and treated so badly when I am buying an instrument for 799.00 plus tax. As I mentioned before, what a bad experience. And two days later, I did return to that store, and I did bring home my Taylor guitar, complete with lemon oil and humidity packs so I do not ruin this like I apparently did the left handed guitar I bought in December of 2019. Let me say this...the staff here may be knowledgeable on setups, and products, and the worth of those products. But I almost went to Long and McQuade after the way this person acted towards me, and rented the Taylor 224CE. You will lose business if people are treated this way on a daily basis. I have been a customer of Parlour Pawn since 2003, and I have never seen a staff member so absolutely rude and belittling. But after all this.....Ahhhhh Look at this beauty! Thank you Parlour Pawn for my first Taylor guitar!!! :D